About Us
The British Association of Aesthetic Plastic Surgeons (BAAPS) is dedicated to advancing patient safety, professional development, education and standards within aesthetic surgery. We are seeking a driven and proactive Business Development Manager to help grow our partnerships, revenue streams, and membership community.

The Role
This is an exciting opportunity for an ambitious business development professional to take ownership of revenue generation and strategic relationships across BAAPS Charity and BAAPS Support. You ll work closely with the internal team and senior leadership to deliver strong commercial results while supporting impactful work within the sector.

Key Responsibilities

Partnerships & Sponsorships

• Identify, develop and nurture revenue generating partnerships through meetings and proposal development
• Manage sponsorship packages, ensuring delivery of benefits and strong relationship management
• Maintain accurate lead tracking and report monthly performance against KPIs
• Generate and implement new commercial opportunities

Finance & Reporting

• Oversee financial elements of sponsorship and partnership agreements, including chasing payments
• Ensure accurate financial documentation via Xero/CRM
• Support responsible budget management and revenue forecasting

Membership Growth & Engagement

• Drive membership recruitment for BAAPS Support
• Work collaboratively to enhance membership benefits, communications and retention
• Ensure effective promotion of all member-related services and offers

Marketing & Communications

• Support the planning and execution of campaigns across multiple channels
• Promote events, partnerships, products and other business activities
• Assist in creating marketing assets including collateral and digital content
• Maintain strong links with relevant Associations for cross-promotion and collaboration

Administration & Operations

• Prepare and manage proposals, sponsorship agreements, invoicing and document handling
• Provide support with meeting coordination and general office administration
• Assist with stock and marketing material ordering and organisational upkeep
• Maintain compliance with data protection policies

Technology & Systems

• Support updates and maintenance across BAAPS websites and CRM
• Confidently handle remote meeting systems and internal software tools

Who We re Looking For
You will:

• Be commercially minded with proven business development experience
• Have excellent relationship building, communication and negotiation skills
• Show creativity in identifying new revenue streams and engagement opportunities
• Be organised, proactive and capable of managing multiple priorities
• Bring strong IT literacy (CRM, MS Office; knowledge of Xero advantageous)
• Appreciate the professionalism and sensitivity required in a healthcare related organisation

What We Offer

• Opportunity to contribute to a respected national organisation making a positive impact
• Supportive and collaborative team culture
• Professional development and growth opportunities
• Flexible & hybrid working with central London office at The Royal College of Surgeons.

Applications will be reviewed on a rolling basis; we encourage early submission.

Your new companyA well-known technology organisation offers almost fully remote working to an Interim IT Security Policy Writer for 3-6 months- flexible locations, but occasional meetings will be required in Reading or London.Your new role

• Policy Creation & Management: Develop, publish, and maintain security policies, standards, and guidelines in a consistent, AI-friendly, metadata-driven policy format. Translate complex security and regulatory requirements into clear, concise, and structured documentation suitable for both humans and AI models. Ensure all documentation is version-controlled, accessible, and aligned to enterprise governance frameworks.
• ISO & Cybersecurity Alignment: Ensure policies map to and support compliance with: ISO 27001, ISO 27701, ISO 22301, ISO 31000, Cyber Essentials / CE+, NIST Cybersecurity Framework (CSF). Conduct gap analyses against new or updated standards and lead remediation activity.
• Audit & Assurance: Support internal and external audit activities related to policy and governance. Provide evidence, documentation mapping, and subject matter insight as required. Track non-conformities and corrective actions, ensuring timely closure.
• AI-Ready Documentation & Structure: Write policies using structured templates, taxonomies, tagging structures, and semantic headings optimised for AI policy ingestion.
• Cross-Functional Collaboration: Across several diverse teams within the business.
• Continuous Improvement

What you’ll need to succeed

• Demonstrable experience writing policies, standards, or governance documentation for ISO 27001, 27701, 22301, NIST, or similar frameworks.
• Ability to write clear, structured, unambiguous content designed for both human and AI consumption.
• Strong knowledge of cybersecurity principles, frameworks, and best practices.
• Experience of policy lifecycle management, governance workflows, and document control.
• Strong understanding of enterprise risk management, control design, and assurance principles.
• Excellent written communication skills with exceptional accuracy and attention to detail.
• Skilled in MS Word, Excel, and other documentation tooling (e.g., SharePoint, Confluence, GRC platforms).
• Experience working in complex business environments with minimal supervision

What you’ll get in return3 month assignment initially - very likely to extend to 6 months.Mostly remote work - with occasional meetings required in Reading or London.Day rate £500-550 per day in scope of IR35 and via an umbrella company.What you need to do nowIf you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at hays.co.uk

Business Development Manager role for a fast-growing Battery Storage developer

Your new company
Working for a PE-backed, battery storage developer, with assets in 4 European countries, this role will be operationally involved, leading on business development strategies, and optimising performance across the business. The company is focused on working with large-scale corporations all over the world.
Your new role
The purpose of this role is to work with senior leaders in the business to really understand the success of projects and influence the development and implementation of processes to improve customer offering and build the sales pipeline.
Duties- Analysing and entering selected new market segments

• Business partnering
• Reporting on project performance
• Strategic presentation of financial information to operational business partners, senior exec team and new customers
• Driving revenue growth and analysing contracts including pricing strategies
• Design of business communication processes.

What you’ll need to succeed

Service Design & Transition Consultant
Stellarmann requires a Service Design & Transition Consultant to work on an engagement with a leading professional services organisation, who are transitioning to a new office building.

The role encompasses both Service Design and Service Transition, so you need to be highly skilled in both, on complex projects with large organisations.

Essential Skills & Experience
Strong experience in Service Transition and Service Design for large corporates
Deep knowledge of ITIL v3
Proven ability to create operational artefacts: SOPs, runbooks, support models, readiness checklists, acceptance packs
Ability to ensure delivery teams complete required governance, design, testing, security, compliance, and configuration artefacts
Strong coordination skills and ability to influence, challenge, and guide project managers and technical teams
Ability to understand technical designs and translate them into operational documentation
Background in technical project management or infrastructure/technical environments
Experience working with ITSM tools (BMC Helix preferred), and CMDBs
Collaborative, communicative, and comfortable avoiding siloed working

The processing and use by us of your personal data is in accordance with our Privacy Notice, which can be found on our website. We know that the most successful teams have a diversity of background, experience, and approach. When we recruit, we welcome the unique contributions you can bring thanks to your sex, ethnicity, race, gender identity, nationality, age, disability, and beliefs.

Service Design & Transition Consultant

Data Engineer - Support & Release Management - Azure - Outside IR35 Contract

Our sister company Stellarmann is seeking an experienced Data Engineer to support and enhance Legacy data warehouse platforms, with a strong focus on release management and deployment automation.

You’ll own the weekly release cycle while providing BAU support across Azure-based data systems-balancing troubleshooting and incident response with hands-on automation and process improvement.

Key Skills:

• Strong Azure experience
• Advanced SQL with solid data warehousing knowledge
• Proven Azure Data Factory (ADF) development and troubleshooting
• Strong release management experience (end-to-end ownership)
• Hands-on Azure DevOps, YAML pipelines, and Python for deployment automation
• Azure networking, connectivity, and VM troubleshooting
• Experience across on-prem and cloud data environments

This is an initial 6-month contract with potential for extension and requires 3 days pw onsite in London.

The processing and use by us of your personal data is in accordance with our Privacy Notice which can be found on our website. We know that the most successful teams have a diversity of background, experience and approach. When we recruit, we welcome the unique contributions you can bring thanks to your sex, ethnicity, race, gender identity, nationality, age, disability and beliefs.

Data Engineer - Support & Release Management - Azure - Outside IR35 Contract

Content Brand Manager - HIRING ASAP

Start Date: ASAP
Duration: 12 Months
Location: Hybrid working in the London office
Rate: £200 - £250 per day outside IR35

Education/Experience

• Firm understanding of the regulatory environment in marketing to HCPs.
• Demonstrated strong skills in oral and written communication, project management.
• Highly collaborative, ability to interact and partner with Agencies of choice.
• Able to manage multiple and complex processes at the same time.
• Embraces a collaborative approach; thrives working closely with stakeholders to make sure their needs are.
  addressed and delivered on time.
• Able to manage a complexity, tasks, and interdependencies within timelines.
• Well organized & proactive to make sure things progress according to the plan.

Must Haves Skills

• Experience as brand manager in pharmaceutical company.
• Firm understanding of the regulatory environment in marketing promotional content to HCPs.
• Demonstrated strong skills in oral and written communication, project management.
• Highly collaborative, ability to interact and partner with Agencies of choice.
• Native/fluent Italian speaking
• Fluent English

Role Purpose

• Novartis’ ambition is to be a recognized leader in customer experience and engagement. The CE&E IMI team aims to design and deliver intentional, impactful customer experiences for HCPs and patients through integrated engagements and solutions.
• This role is part of the Customer Experience, Content & Partnerships Excellence team of the CE&E, IMI organization - a team of innovative, passionate talent focused on designing and deploying personalized and outcome-oriented customer experiences grounded in deep insights and human-centered design.
• The Content Adaptation Manager role will work closely with Agency of choice to deliver quality creative adaptations of centrally created content (driven by CX Strategy& Design team) based on a clear input coming from CX Engagement & Channels team members who will work with countries on Engagement Plan per brand.
• The Content Adaptation Manager will be also in charge of a process on the line between CX.

Major Accountabilities

• Work with Cx Engagement & Activation Director and Agency to understand a customer journey and content plan to work with Agency on creative adaptation of centrally delivered assets - this can mean existing content adaptation or/and creation of channel specific content from scratch based on Cx Strategy & Design Master Asset story.
• Brief Content Hub Production Team on content production and manage the rounds of changes with Asset Owner
• Support adaptation of above market content to local label requirements to ensure content is compliant and ready for execution in markets.
• Support content tracking management and demand forecasting and prioritization process with Content Hub to ensure timely executions.
• Work together with Content Hub and Cx Activation Director to agree on engagement plan delivery via localization.

Junior Java Architect - Contract Opportunity

We are looking for a Junior Java Solutions Architect to support a major cloud migration programme as the organisation transitions key on-premise services into Microsoft Azure.

This is a high-impact role working across complex data pipelines, dataflows, and platform modernisation, providing hands-on architectural support and helping eliminate technical blockers for the engineering teams. You will act as the on-the-ground architectural presence for a globally distributed function-working closely a Senior Architect for the business unit.

You will effectively operate as a shadow for Senior Architects in the team as a UK point of contact with oversight from overseas teams, supporting decision-making and ensuring architectural oversight throughout delivery. This is an ideal opportunity for someone stepping up into an architectural role who understands what it means to design, document, communicate, and guide technology solutions-but is also comfortable rolling up their sleeves and collaborating with engineers, analysts, and QA teams day-to-day.

Must-Have Skills & Experience:

• Strong understanding of what it means to be an architect-solution design, documentation, diagrams, trade-off evaluation, and cross-team communication.
• Experience working across multiple programming environments with solid cross-language literacy (able to read, understand, and discuss code in several languages).
• Java expertise - essential for upcoming platform work.
• Proficiency in Python, any additional languages are welcome (reading/understanding at minimum).
• Familiarity with Azure migrations or cloud adoption programmes.
• Excellent communication skills-able to translate technical concepts for non-technical audiences.
• Comfort working with distributed teams and taking initiative when quick decisions are required.

Why This Role?

• High visibility within a critical transformation programme.
• Opportunity to grow under a highly experienced Senior Architect.
• Mix of hands-on technical engagement and architectural ownership.
• A forward-looking role that blends cloud, data, Java platform work, and enterprise design.
• Mostly home-based with minimal travel.

Location

London, UK

Rate/Salary

.00 GBP Daily

Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as “Allegis Group”). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the “Contacting Us” section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.

Job Description

Our Edinburgh based client are seeking an additional F5 Network Security Engineer to join their dedicated Network Security function across the business which supports the current Firewall and F5 Load Balancing estate from a global perspective. This role will be offering fully remote working on an initial contract until the end of 2026 (31/12/26) with future extensions a certainty.

You will be tasked with both project and BAU work across the estate, covering end of life decommissioning, engineering and ongoing support.

Responsibilities & Skills Required

• Utilise F5 technologies including LTM, GTM, ASM, and Big-IP to deliver engineering solutions.
• 5+ years technical experience within F5 - LTM, GTM ASM ideally
• Collaborate with team members to support and optimise network infrastructure.
• Troubleshoot and resolve technical issues related to F5 technologies.
• Contribute to the development and implementation of engineering best practices.

If you would like to hear more about this opportunity, please apply within!

Location

Edinburgh, UK

Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as “Allegis Group”). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the “Contacting Us” section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.

Market Leading Purposed Led Investment Organisation c£60bn+ Under Asset & Scaling significantly.

Urgently need in a new pivotal role, a Head of Operational Resilience to develop the area from scratch and ensure the resilience of its operations across the enterprise.

This senior role will encompass oversight across the organisation & involve

• Ensuring it is equipped to anticipate, withstand, recover from, and adapt to operational disruptions and emerging risks.
• Develop, implement, and continuously refine the operational resilience strategy, aligning with regulatory requirements and industry best practice.
• Oversee the resilience of operations and assets across the organisation, ensuring a consistent approach and robust implementation of operational resilience frameworks.

To be considered, you will possess demonstrable commercial experience of:

• Significant operational resilience and/or operational risk, preferably within the financial services industries.
• Strong understanding of relevant regulatory frameworks (eg FCA).

In return you will get the opportunity to set up and lead an operational resilience area from scratch with a purpose led organisation that rewards achievers

Shortlisting today

Salary: £110k + Benefits

Location: London Canary Wharf

Work Arrangement: Hybrid

• Role - Senior Salesforce Developer
• Salary - up to £90,000 + Benefits
• Location - London Bridge
• Working Situation - Hybrid (2x per week in the office)

My client who are leaders in their field are looking for a Senior Salesforce Developer who will be responsible for hands-on development, platform optimisation, and delivering scalable solutions across Service Cloud and Marketing Cloud. The role leads Apex development, configuration, and CI/CD processes, while ensuring platform stability, assessing release impacts, resolving BAU issues, and driving continuous improvement.

Key Responsibilities

Salesforce Development

• Design and deliver scalable, high-performance Salesforce solutions.
• Build and configure functionality across Service Cloud and Marketing Cloud.
• Write clean Apex code and use declarative tools to meet business needs.
• Complete unit testing, documentation, and support system testing.

Collaboration & Stakeholder Engagement

• Work with Product Owners and Business Analysts to translate requirements into effective solutions.
• Participate in Agile ceremonies (sprint planning, grooming, retros).
• Advise teams on Salesforce capabilities, limitations, and best practices.

Platform Management & BAU

• Support ongoing maintenance and optimisation of the Salesforce platform.
• Troubleshoot, resolve, and document issues for both projects and BAU.

Essential Skills & Experience

• Extensive hands-on Salesforce development experience in complex environments.
• Strong skills in Apex, LWC, SOQL, REST/SOAP APIs, and Salesforce configuration.
• Solid understanding of Service Cloud and Experience Cloud (essential); Marketing Cloud and Sales Cloud (desirable).
• Experience with CI/CD, Git/GitHub, and structured deployment processes.
• Strong grasp of Salesforce data architecture, platform limits, and security

Up to £34k per year

Nelson

2/3 days on site

An Operational Risk Specialist is responsible for identifying, assessing, and monitoring risks across various business units within an organization. They facilitate risk workshops, maintain risk registers, and track key risk indicators to ensure effective risk management. The role involves collaborating with stakeholders to embed a strong risk culture and supporting governance through reporting and assurance activities. Additionally, they stay informed about regulatory developments and promote risk awareness through training and communication.

Skills

• Strong understanding of regulatory compliance and governance frameworks
• Excellent analytical and risk assessment skills
• Effective communication and stakeholder engagement abilities
• Ability to simplify complex compliance issues for diverse audiences
• Experience in risk reporting, dashboards, and key risk indicators (KRIs)
• Knowledge of internal controls and mitigation strategies
• Ability to facilitate risk workshops and assessments
• Attention to detail and strong organizational skills
• Resilience and professionalism in incident response and investigations
• Continuous professional development mindset

Join a forward-thinking public sector organisation as a Business Intelligence Developer in Birmingham, Cardiff or Leeds. This role focuses on utilising analytics to drive data-driven decisions and enhance operational efficiency

Client Details

This public sector organisation operates within the analytics field and is committed to improving processes and decision-making through data insights. As a large organisation, it offers the opportunity to make a meaningful impact while working on diverse and impactful projects

Description

• Develop and maintain Business Intelligence solutions to support organisational goals.
• Create Power BI dashboards and reports to present data insights effectively.
• Work closely with the Performance Analysts, lead BI Developer, CRM and SharePoint specialists to ensure that new and changed reporting requirements are properly captured prior to analysis and development.
• Lead in the design and support of robust routines for the production and delivery of reliable, accurate, agreed Management Information from key systems (case management, telephony, finance and HR)
• Assess requirements, design solutions, document models, and deliver ETL solutions using SSIS and Azure Data Factory.
• Develop and modify existing ETL models to support changes to the business process or emerging business needs.
• Collaborate with stakeholders to gather and understand data requirements.
• Ensure data quality, accuracy, and integrity across all reporting systems.
• Analyse complex datasets to identify trends and opportunities for improvement.
• Provide technical expertise in the development of data models and visualisation tools.
• Support the implementation of new analytics technologies and methodologies.
• Train and support team members on the use of Business Intelligence tools.

Profile

A successful Business Intelligence Developer should have:

• Proficiency in Power BI/Business Intelligence tools and data visualisation techniques.
• A strong background in data analysis and reporting.
• Strong knowledge of ETL/Integration processes
• Demonstrable skills in SQL and SSIS
• Knowledge of Azure environments/Azure Data Factory is highly desirable
• Experience in managing and processing large datasets.
• Knowledge of database management systems and query languages.
• The ability to work collaboratively with cross-functional teams.
• Strong problem-solving skills and attention to detail.
• A degree or equivalent qualification in a relevant field, such as computer science or analytics.

Job Offer

• Competitive salary ranging from £45,123 to £49,046 GBP.
• Generous 10% pension match scheme.
• 1 day per week in the office hybrid working arrangement
• Permanent role in a reputable public sector organisation.
• Opportunities for professional growth and development within analytics.
• Work in a central Birmingham location, with accessible transport links.

If you are ready to take the next step in your career as a Business Intelligence Developer in the public sector, apply today to join this impactful organisation in Birmingham.

• Title: eCommerce Consultant
• Location: Remote - UK
• Pay Rate: Depends on Experience
• Type & Duration: Contract |6 months

Full Job Description:

Job Summary:

• Responsible for cleaning, analysing, interpreting, and displaying data using different approaches and Business Intelligence tools known as data analysis.
• Responsible for supporting a select group of digital tools and solutions and managing the implementation and migration of data.
• Support or help lead the demonstration of solutions and training for users on digital technology provide collateral and updated training documents.
• Serve as an escalation point to troubleshoot non-common issues and user onboarding.

Primary Responsibilities:

• Responsible for supporting a selected group of digital tools and solutions and managed the implementation business process modifications project management training and communications of those technologies across the organization and targeted user base.
• Leads the demonstration of solutions and training for users on our internally grown digital technology provides collateral and updated training documents and serves as an escalation point to troubleshoot non-common issues and user onboarding.
• Assists with developing planning organizing and executing all administrative tasks for a project.
• Observes project activities to ensure contribution by team members.
• Performs incidental project coordination including planning research analysis and implementation of deliverables and action items.
• Acts as project sub-task lead on small projects.
• Assigning numerical value to essential business functions to assess and compare performance over time.
• Preparing reports for the management stating trends patterns and predictions using relevant data.
• Preparing final analysis reports for the stakeholders to understand the data-analysis steps enabling them to make crucial decisions based on various facts and trends

Skills:

• Familiarity with the eCommerce industry is a plus
• Experience using data analyst tools
• Experience presenting to peers’ management and other stakeholders
• Excellent communication and problem-solving skills
• Outstanding organizational skills
• Multi-tasking abilities
• Detailed oriented
• Self-starter
• Critical Thinking
• Exceptional teamwork and leadership skills to help other technical support workers
• Ability to learn new technologies implement their usage within the team and train others
• Personable and attentive excellent customer service skills
• Strong interpersonal skills
• Manage daily tasks
• Experience analysing data sets to find ways to solve problems relating to a business customer.

High level overview work tied to the description - including but not limited to:

• Backend Support of Systems
• Auditing data like error reports
• Data updates in E-commerce migrations
• Identifying new trends in data updates
• Supporting new features related to websites Wesco supports

Migration:

• Uploads, spreadsheet prep for importing into new Back End systems
• Sunsetting Legacy profiles
• Document/SOP clean ups and folder management for Digital Support

1st Line Service Desk Analyst - Paying up to £21 Per Hour, Inside IR35, Based in Cardiff, Hybrid Working, 4 Month Contract, To Start ASAP

Your new company

You will be working with a leading organisation that is based in Cardiff.

Your new role

We’re looking for a proactive 1st Line IT Service Desk Analyst to deliver fast, friendly, and effective technical support across the organisation. In this contract role, you’ll act as the first point of contact for IT issues, helping users with troubleshooting, system access, hardware and software support, and incident logging. You’ll play a key role in keeping daily operations running smoothly while maintaining high standards of customer service, security awareness, and accurate documentation.

What you’ll need to succeed

• Experience providing 1st line/service desk/helpdesk support
• Confident troubleshooting Windows, Microsoft 365, networking basics, and device issues
• Experience with Active Directory or other user account administration tools
• Awareness of IT security best practice and safe working processes
• Familiarity with ITSM ticketing tools and ITIL aligned workflows
• Knowledge of Intune, device enrolment or configuration profiles

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found on our website.

Role Profile - ServiceNow Platform Technical Consultant (PTC)

Customer Story Development Consultant - CRM Transformation Programme

Role Overview

A ServiceNow Platform Technical Consultant (PTC) is required to support the design and implementation of a strategic CRM transformation programme for a major UK B2B Telecommunications Provider.

The consultant will play a critical role translating business and operational requirements into customer-centric ServiceNow platform capabilities, developing and refining Customer Stories that underpin solution design, delivery execution, and business adoption.

The role operates across the design, build, and implementation life cycle, ensuring alignment between customer experience outcomes and ServiceNow product configuration across one or more of the following:

• Telecom Service Management (TSM)
• Field Service Management (FSM)
• Telecom Service Operations Management (TSOM)

This is a hybrid delivery role, requiring approximately 50% on-site presence in London alongside remote collaboration.

Key Objectives

• Develop high-quality customer stories and journey definitions supporting CRM transformation.
• Translate telco operational processes into implementable ServiceNow workflows.
• Ensure customer journeys align across order, service assurance, and field operations.
• Support agile delivery teams with refined backlog items and acceptance criteria.
• Enable consistent customer experience across digital, operational, and field channels.

Core Responsibilities

Customer Story Development

• Facilitate workshops with business, operational, and customer experience stakeholders.
• Develop structured Customer Stories/User Stories aligned to programme outcomes.
• Define:

• Customer intent
• Interaction channels
• Operational triggers
• System responses
• Success outcomes

• Maintain story traceability from business requirement through to platform delivery.

Design Phase Support

• Translate customer journeys into:

• ServiceNow epics
• Features
• User stories
• Acceptance criteria

• Support solution architects in validating feasibility across:

• TSM workflows
• FSM scheduling & dispatch
• TSOM service assurance processes

• Identify cross-domain dependencies between CRM, network operations, and field delivery.

Implementation & Build Support

• Work alongside developers and architects during sprint execution.
• Clarify requirements and refine backlog continuously.
• Validate configured workflows against intended customer outcomes.
• Support sprint demos and stakeholder playback sessions.

Telco Process Alignment

Support modelling of customer scenarios including:

• B2B service onboarding
• Order fulfilment and activation
• Fault reporting and assurance
• Network incident impact handling
• Field engineer dispatch and resolution
• SLA and customer communication management

Stakeholder Engagement

• Act as translator between:

• Business SMEs
• Product Owners
• Architects
• Delivery teams

• Support Product Owner backlog governance.
• Drive adoption of customer-centric design principles.

Required Skills & Experience

ServiceNow Capability

• ServiceNow Platform Technical Consultant (PTC) certification (or equivalent experience)
• Practical experience implementing ServiceNow workflows
• Understanding of:

• Case Management
• Workflow automation
• Integration-led environments
• CMDB/service modelling concepts

Product Experience (Desirable)

Experience with one or more:

• Telecom Service Management (TSM)
• Field Service Management (FSM)
• Telecom Service Operations Management (TSOM)
• Customer Service Management (CSM)

Telecommunications Domain Experience

Strong understanding of B2B telecom environments including:

• Service life cycle management
• Order-to-Activate processes
• Assurance and incident handling
• Network & field operations interaction
• SLA-driven enterprise customers

Delivery & Methods

• Agile/SAFe delivery environments
• User story creation and backlog refinement
• Workshop facilitation
• Customer journey mapping
• Business process modelling

Behavioural Competencies

• Customer-outcome focused mindset
• Strong analytical and structured thinking
• Confident stakeholder engagement capability
• Able to operate within large programme governance
• Collaborative across technical and business teams
• Comfortable working in fast-paced transformation programmes

Location & Working Model

• Hybrid working
• Approx. 50% on-site in London
• Remaining remote within the UK
• Occasional travel to client operational locations as required

Programme Environment

• Large-scale enterprise CRM transformation
• Multi-partner delivery ecosystem
• Agile release model
• Integration across OSS/BSS and enterprise IT platforms
• Executive-visible strategic programme

Typical Reporting Line

Reports to:

• ServiceNow Delivery Lead or Product Owner

Works closely with:

• CTA/Solution Architect
• Business Analysts
• Developers
• Test Leads
• Telco Operations SMEs

Success Measures

• Quality and completeness of customer stories
• Reduction in requirement rework
• Sprint delivery predictability
• Stakeholder satisfaction
• Alignment between customer journeys and deployed capability

• Business Analyst (BA), Pega
• Job Title: Business Analyst (Pega)
• Experience: 5-9+ years total (3-5+ years in Pega programs)
• Certification: Pega Certified Business Architect (PCBA) or Certified Business Architect (CBA) - preferred
• Location: Telford, UK
• Employment Type: Contract

About the Role

We’re seeking an experienced Pega Business Analyst to lead requirement discovery, process modelling, and business solutioning for Pega 8.x initiatives. You will act as the bridge between business stakeholders and technical teams-translating business goals into well-formed epics, features, and user stories aligned with Pega guardrails and best practices.

Key Responsibilities

Business Analysis & Requirements

• Lead discovery, DCO/JAD sessions, and stakeholder workshops to elicit business needs.
• Decompose business outcomes into epics, features, and INVEST-grade user stories with clear acceptance criteria.
• Define case types, stages/steps, data model, personas, channels, and journey maps.
• Document as-is and to-be processes; create process flows, UI mockups/wireframes, and decision tables/trees.

Solutioning & Governance

• Collaborate with LSA/SSA to ensure requirements are feasible, scalable, and guardrail-compliant.
• Maintain product backlog, prioritize with Product Owner, and ensure traceability from requirements to test cases.
• Support creation of MVP scope, release roadmap, and non-functional requirements (NFRs: performance, security, audit, accessibility).

Agile Delivery

• Drive sprint ceremonies (backlog refinement, sprint planning, reviews, and retrospectives).
• Validate builds against acceptance criteria; support UAT planning, execution, and sign-off.
• Manage change requests, impact assessments, and stakeholder communication.

Data, Integration & Compliance

• Work with architects on integration needs (REST/SOAP, MQ/Kafka), data contracts, and mapping.
• Define reporting/analytics needs (reports, dashboards), audit/compliance, and retention policies.
• Ensure alignment with regulatory standards relevant to the domain (eg, BFSI/Public Sector/Healthcare).

Required Skills & Qualifications

• 5-9+ years as a BA, with 3-5+ years on Pega 8.x programs.
• Strong hands-on with DCO, user story writing, acceptance criteria, and backlog management (Jira/Azure DevOps).
• Solid understanding of Pega concepts: case life cycle design, stages/steps, routing, SLAs, data pages, decision rules, UI flows, and reporting at a conceptual level.
• Experience crafting process maps (BPMN), journey maps, and UI mockups (eg, Figma/Balsamiq).
• Proven stakeholder management; ability to translate business goals into measurable outcomes/KPIs.
• Excellent communication, documentation, and facilitation skills.

SAP Training Content Specialist, OUTSIDE IR35
5 Months
€300 - €400 a day
Remote - April start, flex to work along side other roles

We are looking for an experienced SAP Training Specialist to support the content design and development of high-quality, role-based training for SAP and related business processes within a transformation environment.

Required Expertise

• Strong experience in instructional design for role-based SAP or process training
• Proven capability creating training content using PowerPoint and SAP Enable Now (simulations, guided procedures, learning assets)
• Experience with additional digital learning tools

Key Responsibilities & Deliverables

• Design training storyboards and learning journeys aligned to Training Needs Analysis (TNA) and role mapping
• Develop engaging PowerPoint training decks and supporting learner materials
• Build SAP Enable Now content in line with approved instructional designs
• Review content with stakeholders and refine based on feedback
• Support SharePoint page management for training publication and user access

SAP Training Content Specialist, OUTSIDE IR35
5 Months
€300 - €400 a day
Remote

bluewaveSELECT is a global recruitment business that is exclusively focused on SAP. Involved in placing over 4,000 SAP professionals, our team has helped deliver some of the highest-profile SAP programmes for some of the most recognisable brands all over of the world.

We are on a mission is to become the world’s most trusted SAP recruitment business, delivering our unique wow factor by consistently exceeding expectations for both our customers and our network of SAP professionals. We are an official SAP partner, you will find us on the Ariba Network and we have a 5-Star approval rating on TrustPilot from fellow SAP enthusiasts. Whether this will be your first experience with us, or you are a bluewaveSELECT regular, we look forward to working with you!

Disclaimer; We try and contact all applicants to every advert however due to volumes of responses with some adverts we may not be able to get back to you in some cases. If this is the case and you do not hear from us within 5 working days please take it that your application has been unsuccessful. Please note, your profile will be rejected if you do not meet language/legislation criteria. Thank you.

You’re not just someone who writes requirements.

You’re the person who asks where the data actually comes from. You want to know which fields matter and which ones are Legacy noise. If that sounds like you, this Business Analyst role puts your skills at the centre of a major transformation.

As the Business Analyst you’ll be joining a specialist data partner that works within regulated environments. They’re helping customers reduce revenue leakage, improve billing accuracy and modernise data environments.

They have a very ambitious roadmap ahead and it’s a very busy time after more investment to fuel their next phase of growth, supporting the development of innovative new products and expansion into new markets.

Funding is secured on a major billing platform replacement. The transformation team is currently small (c10 people) but expected to scale significantly over the next few years.

A new CRM is about to be selected. The transformation team is currently small but expected to scale significantly over the next few years, with a roadmap stretching 5 years.

You’ll join at the point where structure is still forming which means your Business Analyst skills will directly influence how the new environment is shaped.

Your Business Analyst experience mapping Legacy systems will help uncover how customer and billing data truly flows.

Your understanding of data structures will identify what must migrate, what can be cleansed, and what should be retired.

You’ll be mapping Legacy billing and CRM data flows, identifying key versus redundant fields, supporting data definitions and migration planning and working closely with a Project Manager and Data Analyst in a focused migration pod.

If you’ve worked on CRM implementations, billing systems or platform replacements and want your business analysis to shape a multi-year programme rather than sit in a backlog, could this be worth a conversation?

Please apply for this Business Analyst role which requires an immediate start. £45k + bonus + pension + benefits. 3 days a week in the office.

Find me at Neilesh Sood on Linked In or drop your CV over here.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

You know how complex migrations really work.

You’ve dealt with Legacy systems that don’t quite talk to each other. You’ve mapped messy data. You’ve balanced technical teams and commercial stakeholders. You’ve delivered when the structure wasn’t fully formed yet.

Now imagine using that project management experience at the point where a major programme is just getting started.

As the lead Project Manager you’ll be joining a specialist data partner that works within regulated environments. They’re helping customers reduce revenue leakage, improve billing accuracy and modernise data environments.

They have a very ambitious roadmap ahead and it’s a very busy time after more investment to fuel their next phase of growth, supporting the development of innovative new products and expansion into new markets.

Funding is secured on a major billing platform replacement. The transformation team is currently small (c10 people) but expected to scale significantly over the next few years.

We need you to project manage the data workstream at the point where architecture decisions are still being shaped. Your CRM or system migration project management experience will anchor the data workstream from day one.

Your understanding of Legacy platforms will help uncover how data really flows - not just how it’s documented.

You will have a Business Analyst and Data Analyst reporting into you as the Lead Project Manager, and as a team you’ll be involved in early-stage planning before CRM vendor selection, real migration delivery experience and you need to care about getting the data right - as you know, in billing transformations, that’s where programmes succeed or fail.

If you’ve delivered CRM or billing migrations and want to shape a programme rather than firefight one, could this be worth a conversation?

Please apply for this Project Manager role which requires an immediate start. £60k + bonus + pension + benefits. 3 days a week in the office.

Find me at Neilesh Sood on Linked In or drop your CV over here.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

A central-government client is seeking a highly skilled Service Architect to design the end-to-end service model for a new, high-assurance digital platform. This role focuses on shaping a scalable, supportable and user-centred operating model across multiple government stakeholders and suppliers.

You will act as the service-design authority, defining service tiers, workflows, SLAs/OLAs, tooling integration, readiness criteria and operational processes. The environment includes multi-agency support responsibilities, supplier ecosystems, and staged onboarding phases.

Key Responsibilities

Service Architecture & Operating Model

• Define the full To-Be service design, including tiers, escalation flows, roles, boundaries and RACIs.
• Ensure alignment with operational, user, commercial and security requirements.

Process & Tooling Design

• Design ITIL-aligned processes for incident, problem, change, request fulfilment, configuration, service levels and knowledge management.
• Define tooling, monitoring, diagnostics and reporting needs.

Cross-Government & Supplier Engagement

• Engage with partner organisations to shape federated support responsibilities and service journeys.
• Integrate service design with supplier delivery models and contractual requirements.

Service Transition & Readiness

• Define transition pathways for early adopters, parallel operations and phased onboarding.
• Develop service readiness criteria, acceptance gates and Early Life Support (ELS).

Governance & Assurance

• Lead service-design reviews with operational, technical and commercial stakeholders.
• Maintain visibility of service-related risks, dependencies, capability gaps and operational constraints.

Ideal Candidate

Essential

• Strong experience designing services for secure, complex or high-assurance platforms.
• Deep ITIL expertise with demonstrable service-architecture and process-design capability.
• Experience with service transition, dual-run environments or staged go-lives.
• Ability to work across multi-department or multi-supplier ecosystems.
• Excellent communication and influencing skills across operational, commercial and senior stakeholder groups.

Desirable

• Experience aligning service models to commercial frameworks, SLAs and performance measures.
• Knowledge of secure cloud, monitoring, diagnostics or operational telemetry.

TL;DR

• Start: ASAP
• Location: London/Hybrid
• Duration: 12 months
• Rate: Negotiable
• IR35: Inside IR35
• Clearance: Active SC clearance required

We are seeking a senior-level Lead Databricks Engineer to drive a large-scale Azure-to-Databricks transformation within a complex public sector environment. The role combines deep technical architecture capability with strong stakeholder engagement and governance oversight.

You will lead discovery, architecture design, migration planning, security hardening, and post-migration optimisation for an enterprise Azure Data Science Platform and Databricks-based MLS (Machine Learning Service) environment.

Strong stakeholder management is essential, this is a transformation journey, not just a technical implementation.

Discovery & Assessment

Produce a comprehensive Discovery and Assessment ReportConduct Azure tenant and subscription reviews
Identify configuration drift, governance gaps, and security risks
Assess workloads, integrations, and dependencies

Architecture & Design

Develop a Target Architecture Design Document (Databricks-based MLS)
Define landing zones, network topology, and security architecture
Design governance model using Unity CatalogProduce high- and low-level architecture documentation
Define runtime upgrade and environment standardisation strategy

Migration Planning & Execution

Deliver a Migration Plan and Runbook, Lead migration of;

• Azure SQL Databases, Storage Accounts, Virtual Machines (assessment and right-sizing), App Services and Function Apps, Azure Data Gateway/Power BI Gateway
• Plan and execute;
  Databricks workspace setup, Cluster and pool configuration, Unity Catalog implementation, Service principal reconfiguration,App registration provisioning (AD/Entra ID)

Cloud Infrastructure & Networking

Hands-on expertise required in;
Azure Portal environment review and governance setup, VNet architecture: Subnets, Peering, NSGs, Private Endpoints, Private DNS Zones

Security & Compliance

Monitoring, Optimisation & Governance

Databricks Expertise Required

Deep, hands-on experience with; Azure Databricks, Unity Catalog, Workspace, cluster, and pool management, Runtime upgrades and life cycle management, Private link connectivity, Secure enterprise integration,CI/CD integration (eg, Azure DevOps), Service principal RBAC elevation via automation Scripting

Azure Expertise Required

Advanced experience across; Microsoft Azure, Microsoft Entra ID (formerly Azure AD), Azure SQL Database migration, App Registrations and Service Principals, Key Vault (IAM-based model), Application Gateway & WAF, Azure Monitor & Log Analytics, Subscription and tenant-level governance

Stakeholder Management Expectations

• Engage senior technical and non-technical stakeholders
• Translate technical architecture into executive-level reporting
• Lead workshops and architecture reviews
• Manage transformation roadmaps
• Support procurement, risk, and compliance conversations

Public sector engagement experience strongly preferred.

Desirable Experience; AI/ML platform architecture within Databricks MLS, Public sector governance frameworks, Large-scale cloud modernisation programmes, Enterprise data platform design, Security-cleared environments

Security Clearance would be a distinct advantage.

Knowledge of AI and MLS with Databricks would make you a standout candidate.