Customer Success & Account Management Jobs in London

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Customer Success & Account Management Jobs in London

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Looking for top Customer Success & Account Management jobs in London? Explore the best roles tailored for professionals passionate about building strong client relationships and driving business growth. Whether you’re an experienced Account Manager or a Customer Success specialist, our London job board connects you with leading tech companies eager to hire your expertise. Start your next career move today with Haystack!

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Financial Services Audit Manager - Insurance

Ideas | People | TrustWe’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy – and directly advise the owners and management teams leading them.Our Insurance Industry team is recruiting for ambitious and inquisitive Mangers with a specialism in the insurance industry or an interest in specialising in this sector.We’ll broaden your horizonsAs a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust.Our Insurance team is made up of specialist with a passion for their sector. Working with many of the Uk’s leading insurance Groups we will expand your knowledge, building on your strong foundations in audit.We’ll help you succeedThe work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You’ll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO’s Partners. You’ll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You will;

Act as a major point of contact within the firm for the audited entity, together with the Partner.

Build and maintain strong relationships with stakeholders at senior levels, to develop a strong commercial understanding of the audited entity.

Identify and recognise business and sales opportunities and inform the Partner as appropriate.

Act as an ambassador of the firm, participates in office marketing events, keeps abreast of the wide range of service the firm offers.

Recruit, retain, develop and motivate our employees, which includes participating in graduate recruitment, ensuring job appraisal documentation is completed within deadlines and ensuring appropriate objectives and development plans are in place for counselees.

Complete assignments within agreed budgets and timescales and identify opportunities for additional billings.

ACCA/ACA/ICAS qualified or overseas equivalent.

Previous experience of managing people.

Good working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements.

Working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering.

Experience of systems/controls testing as well as substantive auditing, including consolidations, group audits, statutory accounts and disclosures.

Project Management experience.

You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to our business. We’re committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.We’re in it togetherMutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work.We know that collaboration is the key to creating value and satisfying experiences at work, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO.We’re looking forward to the futureAt BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.#LI-LM1

Inbound Project Manager - Travel/DMC

FRENCH SELECTION (FS)Inbound Project Manager (Travel/DMC) Location: Edinburgh Hybrid work 2 days a week in the office Salary: between £35,000 per annum and £45,000 per annum (depending on experience and seniority) Ref: 4300GP1To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4300GP1The company: A well-established destination management company who pride themselves in delivering creative and well planned meetings, incentives, conferences and events ( MICE) across England and ScotlandMain duties: A chance to turn creative thinking into unforgettable client experiences. You will act as the primary point of contact, managing client accounts from initial brief through to post event reporting. You will build strong client relationships while coordinating with suppliers, venues and logistics to deliver seamless inbound programmes.The role:

Manage accounts from initial brief through to post-event reconciliation ensuring good relationships are built and maintained

Take and interpret client briefs, contributing to proposals, pitches and presentations

Design and deliver bespoke inbound programmes including accommodation, venues, dining, excursions, transport and special events

Source, contract and manage suppliers and venues across London, the UK and Scotland

Plan and oversee complex event logistics and transportation, including multi-location and multi-hotel movements

Manage programme budgets, costings, margin control, invoicing and financial reconciliation

Lead on-site delivery of events, managing suppliers and troubleshooting in real time

Conduct site inspections, attend client meetings and maintain detailed administrative reporting

The candidate:

Fluent in any EU language (written and spoken) beneficial

Fluency in German an advantage

Experience working within a DMC / inbound tour operator essential

Background in MICE favourable

Excellent communication and organisational skills

Confident, professional with problem solving skills

Additional hours when required for site visits / events

The salary: between £35,000 per annum and £45,000 per annum (depending on experience and seniority)French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.

Customer Operations Programme Manager

Location: Hybrid/London or Manchester Salary: London - £48,987 - £61,234 per annum / National - £45,168 - £56,461 per annum Hours: 36 per week Contract Type: Fixed Term Contract until November 2026We’re looking for a Customer Operations Programme Manager to take the operational lead for our Home Ownership team and play a pivotal role in driving performance across the department. In this role, you’ll be at the heart of multiple operational programmes, expertly managing and tracking progress to ensure actions are delivered on time and performance is always visible and well understood. Your ability to maintain accurate oversight and strong programme management will be essential in sustaining high operational standards, while keeping customer needs firmly at the centre of every decision.You’ll work closely with key stakeholders, building strong relationships to ensure collaboration is effective and operational issues are addressed swiftly, escalated appropriately, and resolved with confidence. Producing clear, engaging and informative reports will be a core part of your work, helping teams understand performance, progress and priorities at a glance.You’ll bring substantial experience in managing multiple programmes in parallel, a strong grasp of project and programme governance, and a proven ability to communicate, influence and collaborate across teams. An eye for detail, alongside experience of working to brand guidelines and internal standards, will ensure everything you deliver is both impactful and consistent.If you thrive in a fast-paced environment and enjoy bringing structure, clarity and momentum to complex operations, this is an opportunity to make a real difference.If this sounds like an opportunity for you, then please review the full role profile and behaviours before applying.Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more.At Clarion Housing Group, we support the responsible use of AI.Closing Date: Monday 19th January 2026 at midnight.Interviews will take place in early February 2026.This is a hybrid role with a base location at our offices in London or Manchester. Candidates will be expected to work from the office at least 2 days a week.If you live outside the M25, your salary will be based on your location and aligned to the National pay scale.You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.Applicants must be able to travel across the region as required.This vacancy may close without notice.Diversity and InclusionWe want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.

Customer Delivery Manager

COMPUTACENTER LIMITED

Life on the team As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to multiple customers in one of Computacenter’s most important sectors. Youll take responsibility for a varied scope of services on these accounts, making this an excellent opportunity for someone to develop their knowledge and skills. Within your area of responsibility, you will contribute to an effective governance model to matrix manage the teams and partners who deliver the services across these accounts, ensuring that quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. You will engage stakeholders and manage relationships within each of the customer organisations. Youll make sure that Computacenter is responsive to their needs and that they understand the quality and value that we deliver for them. Where youll fit in:

Youll be part of the Delivery Leadership team for multiple accounts reporting to a Delivery Lead.

Youll have clear areas of responsibility that may vary from time to time.

Youll lead a virtual (matrix) delivery organisation.

Youre likely to have a role within the customers IT teams. Where we operate in an ecosystem of suppliers you will have stakeholders within those suppliers to work with.

Youll also form part of a wider community of Customer Delivery Managers and will have the opportunity to actively contribute to wider in-country Delivery initiatives.

How youll be measured:

Youll have clear targets which will be set and discussed regularly. These will include objective measures of Customer Satisfaction, delivery quality and financial cost performance.

What youll needYoull need to know:

Youll be a proven practitioner in IT Service Management.

Youre likely trained in ITIL, at least to Foundation status.

Youll know that its not all about ITIL.

Youll be able to show that you understand how IT services fit in a customers business and how we as a service provider can add value.

Youll need to be:

Motivated to succeed as a Team Youll know that success is about how teams work together, both within Computacenter and the customer. Youll do all you can to remove organisational boundaries using a One Customer One Team approach.

Collaborative Youll openly share ideas with colleagues across Computacenter and youll contribute to initiatives that improve our organisation outside of your account.

Inclusive Youll be aware of and sensitive to both unconscious bias and cultural difference and role model a positive approach to building an inclusive working environment.

Inspiring Its likely that you will lead other people, most of whom aspire to develop their careers into more senior roles. Youll be a role model to them and support them in their growth.

Creative Youll be able to come up with solutions to do better for our customers, for our company and ideally for both at the same time!

Curious Youll want to get to the root of issues, asking the five whys (Six Sigma) and using both data to understand and improve performance.

Able to tell a story Youll be able to credibly present your service performance and improvement ideas to different audiences, talking at an appropriate level of detail.

Advocate Value Youll play an active role in the adoption & use of the Customer Value Framework, continually improving and adding value to Computacenter services delivered to the customer.

Digital Facilitator & Trainer - XRS

CBRE Central Functions

Digital Facilitator & Trainer - Extended Reality Solutions (XRS) The Extended Reality Solutions (XRS) team at CBRE delivers cutting-edge extended reality solutions for our front-line workforce. We’re seeking a versatile digital facilitator / trainer who can help drive our vision to empower CBRE’s technical teams.This role is ideal for someone who blends training expertise, facilitation skills, and digital content support. You may be a junior training delivery professional - what matters most is your ability to support users, drive engagement, and foster innovation. You’ll play a key role in implementing and enhancing our customer success framework for XRS, with opportunities to grow and shape the future of customer success management at CBREThis position is a maternity cover 12 months fixed term contract.What You’ll Do Facilitator / Trainer / Support

Deliver guided training sessions on XRS Kit usage for diverse audiences.

Tailor training approaches to ensure sessions are interactive and practical.

Respond to queries, send surveys, and gather feedback during and after training.

Maintain and update the XRS playbook with best practices.

Support account teams throughout the contract lifecycle to drive adoption.

Analyse insights from training and support activities to refine processes and enhance user experience.

Learning Design / Content Creation

Collaborate with subject matter experts to create digital workflows (e.g., Visio, Miro) for assisted/mixed reality glasses.

Assist with internal social communications and engagement platforms.

Write case studies in partnership with account teams.

Create storyboards, compile footage, and produce short showcase videos (2-4 minutes) for internal use.

Support content development for internal and client-facing materials.

Customer Success

Lead onboarding process using the Customer Success Programme framework.

Gather information from accounts teams to identify needs, opportunities, goals, and KPIs.

Develop and execute tailored success plans for clients.

Proactively monitor customer progress and engagement; resolve issues or blockers promptly.

Organise and lead bimonthly forums with key accounts and stakeholders focused on XRS solutions and adoption.

Collect feedback and identify strategies to improve adoption and overall user experience.

What You’ll Need

Bachelor’s degree (or equivalent experience) preferred.

2-4 years experience in customer-facing roles such as Customer Success, Training, or Technical Support.

Familiarity with onboarding processes and driving product adoption.

Strong facilitation and training skills, with experience delivering interactive sessions (live or virtual).

Ability to gather feedback and translate insights into actionable improvements.

Basic experience or interest in digital design tools and content creation; video editing skills are a plus.

Excellent communication and presentation skills, with a customer-first mindset.

Strong organisational skills and attention to detail; proactive and adaptable in a fast-paced environment.

Analytical thinker with creative problem-solving abilities.

Comfortable collaborating across teams and using data to inform decisions.

Nice-to-haves but not essential

Exposure to AR/MR technologies or interest in immersive solutions.

Familiarity with digital workflows and tools that support innovation.

Ability to gather customer insights and share recommendations with the team.

Enthusiasm for learning about industry trends and supporting digital adoption.

Why CBRE CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at (url removed).Our Values in Hiring At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Salary:Competitive Salary + Bonus + Excellent BenefitsSales Advisor – Crayford - Climate CentreSo, who are we? We are Climate Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including…Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!As a Sales Advisor based in our Crayford branch, you’ll be responsible for:

Serving customers on the trade counter by understanding their specific needs and providing product recommendations.

Responding to customer enquiries via phone & email promptly and courteously with a proactive attitude, along with general office duties.

Completing general warehouse duties, including picking and packing orders, putting away deliveries, and merchandising displays to a high standard.

This is a full-time permanent role working 40 hours per week, Monday to Friday, 08:00am - 17:00pm with 1hr break. No weekend work required.And here’s what we’d like you to have:

Sales or customer service experience

Previous experience in a busy warehouse environment

Dependable team player, prepared to support in all areas of the branch.

Eagerness to learn, with a positive and enthusiastic attitude.

We look forward to receiving your application!#ACHS150

Serving customers on the trade counter by understanding their specific needs and providing product recommendations.

Responding to customer enquiries via phone & email promptly and courteously with a proactive attitude, along with general office duties.

Completing general warehouse duties, including picking and packing orders, putting away deliveries, and merchandising displays to a high standard.

This is a full-time permanent role working 40 hours per week, Monday to Friday, 08:00am - 17:00pm with 1hr break. No weekend work required.And here’s what we’d like you to have:

Sales or customer service experience

Previous experience in a busy warehouse environment

Dependable team player, prepared to support in all areas of the branch.

Eagerness to learn, with a positive and enthusiastic attitude.

We look forward to receiving your application!#ACHS150

Enterprise - Business Development Director

The RoleAs a Enterprise - Business Development Director, you will be responsible for the development of new logo customers in industry verticals. You will be required to identify, nurture, close and execute growth opportunities across Claranet s full portfolio of products and services, acting as the primary point of contact for customers through all growth related conversations and activities. You will be accountable for ensuring excellent customer experience across the end to end lead to order process, coordinating inputs from other teams as required, with the overall objective of growing Claranet s enterprise customer base.Key Responsibilities

Drive revenue growth across new logo customers aligned to strategic industry verticals

Leverage multiple channels for opportunity identification

Operate with a CX first mindset, putting customer outcomes at the heart of how you operate

Identify new business opportunities across Claranet UK s full portfolio of products and services leveraging support from relevant Sales Specialists on qualified opportunities where necessary

Develop and maintain an understanding of relevant industry verticals and market trends and use that to form a Go to Market plan, demonstrating path to achieve quota

Utilise market trends and customer needs analysis to identify new business opportunities across a range of channels such as direct relationships, internal referrals, Alliances and marketing campaigns

Skills and Attributes

You will be widely recognised as an authority by others in the organisation and external peers for the knowledge and experience you demonstrate

Demonstrable experience developing strategies to drive growth opportunities in new logo customers

Strong relationship management skills, with proven success delivering excellent customer experience

Knowledge of relevant industries and market trends, with the ability to stay up-to-date on the latest developments

Flexible and creative to take considered risks

Inquisitive and persistent, able to hunt out new business opportunity

Learn and adapt quickly to changing situations

Self-motivated and able to work under pressure

Manages conflict and challenges in an open and constructive manner

BenefitsAt Claranet, we go the extra mile with our people because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes:

Pension Scheme: Employer-matched contributions to help you plan for the future.

Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing.

Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms.

Personalised Wellbeing Support: App-based resources and services available 24/7

Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday.

Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career.

What makes us unique is Team Claranet, our internal community that supports causes close to our employees hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee.We re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry.About ClaranetFounded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries.Equal Opportunities StatementDiversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process.Ready to take the next step in your career with Claranet? Click apply we can t wait to meet you!To view full job description please visit our careers page

Customer Operations Programme Manager

Clarion Housing Group Limited

Location: Hybrid/London or Manchester Salary: London - £48,987 - £61,234 per annum / National - £45,168 - £56,461 per annum Hours: 36 per week Contract Type: Fixed Term Contract until November 2026We’re looking for a Customer Operations Programme Manager to take the operational lead for our Home Ownership team, playing a pivotal role in driving performance across the department. This role sits at the heart of the team, lading on the coordination of activities, with responsibility for managing, tracking and reporting on progress to ensure actions are delivered on time and performance is clearly understood at all levels.A strong focus on customer experience will be central to this role. You’ll use customer insight and journey mapping to understand end-to-end experiences, identify pain points and opportunities for improvement, and ensure operational activity is aligned to delivering positive, consistent outcomes for customers.You’ll provide strong programme oversight, with customer needs at the forefront of every decision, you’ll bring structure and clarity to complex activity, ensuring performance remains visible, meaningful and actionable.Working closely with key stakeholders, you’ll build trusted relationships that enable effective collaboration. Producing clear, engaging and insightful reports will be a core part of the role, helping teams understand priorities, progress and performance at a glance.You’ll bring significant experience of managing multiple programmes in parallel, alongside a strong understanding of project and programme governance. Experience of customer journey mapping, service improvement or customer experience frameworks will be key, alongside the ability to communicate clearly, influence effectively and collaborate across teams. A keen eye for detail, combined with experience of working to brand guidelines and internal standards, will ensure everything you deliver is consistent, high-quality and impactful.If you thrive in a fast-paced environment and enjoy bringing momentum, structure and assurance to complex operations while improving customer journeys, this is an excellent opportunity to make a meaningful difference.If this sounds like an opportunity for you, then please review the full role profile and behaviours before applying.Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more.At Clarion Housing Group, we support the responsible use of AI.Closing Date: Monday 19th January 2026 at midnight.Interviews will take place in early February 2026.This is a hybrid role with a base location at our offices in London or Manchester. Candidates will be expected to work from the office at least 2 days a week.If you live outside the M25, your salary will be based on your location and aligned to the National pay scale.You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.Applicants must be able to travel across the region as required.This vacancy may close without notice.Diversity and InclusionWe want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.

Technical Support Engineer - Fixing Systems

Technical Support Engineer Fixing SystemsJob Title: Technical Support Engineer Fixing SystemsJob reference Number: (phone number removed)Industry Sector: Technical Advisor, Technical Support, M&E Fixings, Framework Fixings, Steel Framework, Fastenings, Facades, Fixings for Facades, Building Envelope, Cladding, Curtain Walling, Insulation, Dry Lining, Dry-Lining, Rendering, Fixings & Fastenings, Facades Specialist, Main Contractors, M&E Contractors, M&E Consultants, Sub ContractorsIdeal living locations: LondonArea to be covered: LondonRemuneration: £35,000 - £40,000 + up to £6,000 BonusBenefits: 25 days annual leave, pension, company carThe role of the Technical Support Engineer Fixing Systems will involve:

Technical Support Engineer role, dealing with a high end range of manufactured fixing systems

Accountable for maintaining high levels of customer satisfaction

Accurate and timely execution of site testing services that meet safety, compliance, and customer expectations, in line with the latest Legislations and relevant Codes or Practice.

Effective delivery of technical training that improves compliance, safety and installers confidence.

Maintaining technical credibility and professionalism across all touchpoints.

Ensuring documentation (reports, forms, certificates, C4C) is complete by the agreed deadlines and audit ready.

Providing fast and accurate technical advice when covering the Technical Helpline.

The ideal applicant will be Technical Support Engineer Fixing Systems with:

Must be degree/HND level educated in Civil / Structural / Mechanical Engineering

Ideally will have technical engineering experience within the construction industry

Self-motivated, reliable, persistent and thorough, well organized with an excellent customer focus.

Would consider a graduate with no working experience

Must be technical minded and able to overcome technical queries

Ability to go to site and have a valid driver s licence

Commercially astute, professional, organised and a logical thinker

Positive, professional and customer service orientated

Mitchell Maguire is a specialist Construction Recruitment Consultancy, dealing exclusively with Construction Jobs, Construction vacancies and Specification positions within: Technical Advisor, Technical Support, M&E Fixings, Framework Fixings, Steel Framework, Fastenings, Facades, Fixings for Facades, Building Envelope, Cladding, Curtain Walling, Insulation, Dry Lining, Dry-Lining, Rendering, Fixings & Fastenings, Facades Specialist, Main Contractors, M&E Contractors, M&E Consultants, Sub Contractors

Salary:£25,652.88 + Bonus + Excellent BenefitsSales Advisor - Waltham Cross (EN8 7HF) - Plumb CentreSo, who are we? We are Plumb Centre a part of the Wolseley Group -a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.Also, did we mention? In addition to the competitive salary of £25,652.88 there are also benefits on tap – including annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, and access to a great range of online and high street discounts.We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!As a Sales Advisor based in Waltham Cross, you’ll be responsible for:

Serving customers on the trade counter by identifying their requirements and providing product recommendations.

Handling customer enquiries via phone and email efficiently, courteously and with a can-do attitude.

Actively identifying and pursuing opportunities to drive sales within the branch, engaging both new and existing customers.

General warehouse duties including picking & packing customer orders, unpacking and putting away deliveries and ensuring high standards are maintained in the branch.

This is a full time, permanent role working 40 hours a week, Monday to Friday between 7:30am - 5pm and 1 in 2 Saturday mornings on a rota basis 8am - 12noon paid as overtime.And here’s what we’d like you to have:

Merchant or industry experience is desirable but not essential, as training can be provided

Previous experience in retail sales or customer service is advantageous.

A positive attitude and eagerness to learn and grow with the training we offer.

We shall look forward to receiving your application!#ACHS50

Serving customers on the trade counter by identifying their requirements and providing product recommendations.

Handling customer enquiries via phone and email efficiently, courteously and with a can-do attitude.

Actively identifying and pursuing opportunities to drive sales within the branch, engaging both new and existing customers.

General warehouse duties including picking & packing customer orders, unpacking and putting away deliveries and ensuring high standards are maintained in the branch.

Merchant or industry experience is desirable but not essential, as training can be provided

Previous experience in retail sales or customer service is advantageous.

A positive attitude and eagerness to learn and grow with the training we offer.

We shall look forward to receiving your application!#ACHS50

Service Delivery Manager

Remote UK basedUp to £60,000VIQU has partnered with a leading MSP to recruit an experienced Service Delivery Manager to work with their client base. This hands-on role focuses on managing customer relationships, ensuring service excellence, and identifying opportunities for improvement. You will oversee service delivery, engage clients through regular reviews, and collaborate closely with internal teams to drive continuous improvement.Key Responsibilities of the Service Delivery Manager:

Manage day-to-day service delivery for medium-sized clients.

Develop strong client relationships, acting as the primary point of contact for service queries.

Conduct quarterly business reviews and identify opportunities for improvement.

Collaborate with internal teams to ensure service SLAs and KPIs are met.

Support upselling and adoption of new products and services where appropriate.

Proactively manage risks and escalations to maintain client satisfaction.

Work closely with technical teams to understand client environments and solutions, including backup and cloud services.

Drive process improvements to enhance service quality and efficiency.

Key Requirements of the Service Delivery Manager:

Minimum of 3-4 years experience in a Service Delivery or Customer Success role within a Managed Service Provider (MSP).

Proven ability to manage client relationships and deliver excellent service.

Familiarity with cloud, data, or service desk solutions; backup technologies (e.g., Rubrik) advantageous but not essential.

Strong communication, organisation, and stakeholder management skills.

Proactive, eager to learn, and a great team player.

Ability to travel for quarterly client meet-ups and social events.

Experience working in internal-only roles will not meet the requirement MSP exposure is essential.

Ability to attend quarterly in-person meet ups.

Apply today to speak with VIQU in confidence or contact Katie Dark via the VIQU website. Know someone exceptional? Refer them and receive up to £1,000 if successful (terms apply).Follow us on IT Recruitment for more exciting opportunities.Service Delivery ManagerRemote UK basedUp to £60,000

Software Trainer / IT Trainer

Software TrainerLondon£35,000 18-month fixed term contract We have an exciting opportunity for a training / IT professional to join our team and design, develop and deliver high-quality software training. With experience in a similar role, you will be accustomed to identifying skills gaps and training needs through a comprehensive Software Training Needs Analysis (TNA) and create engaging, up-to-date training programmes, materials and documentation for individuals to ensure that they are all able to access the software used. As a Trainer, you will feel at ease providing training sessions using various methods, including in-person sessions, one-to-one coaching and virtual webinars. Youll be expected to review and evaluate training and relevant feedback to ensure that the training meets the necessary requirements and report on findings to highlight areas of strength and improvement. In this varied role, there will be several topics to cover including:

Core desktop applications (Microsoft Office 365 suite: Word, Excel, PowerPoint, Outlook, Teams, SharePoint)

New software and in-house enterprise systems

UK GDPR and Data Protection, online safety and security best practices

Were looking for an individual with experience designing and delivering software training to end-users, demonstrating an understanding and experience of the full training cycle, from TNA and design through to delivery and evaluation. Youll be confident training both small and large groups, across different functions and seniority levels using a variety of training materials including user manuals, video tutorials, and e-learning content. Educated to degree level or equivalent experience in an IT, Education or Learning & Developing role, youll be a confident communicator who can adapt to unexpected challenges and encourage engagement during trainingOur Culture, Values and BenefitsThank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups.

Business Development Executive

Elix Sourcing Solutions

Leatherhead, Surrey 35,000- 40,000 + Car allowance, benefits and bonus Monday - Friday, 37 hours per weekDo you have a background in sales and business development? Do you have prior experience or a strong interest in engineering?This is a great opportunity to join a well-established, expanding engineering company as they continue to grow, with a brand-new product range launch. You will be a vital member of the team, pushing the sales of their new products to their loyal, existing customers, as well as seeking out new opportunities to sell to a range of industrial and engineering-based companies.The company supply HVAC and air handling systems to commercial and industrial customers within pharmaceuticals, healthcare and manufacturing, and have continued to go from strength to strength in recent years. This is an office/field based split position, where you will work closely with the BDM and existing sales team, with plenty of support and guidance to help you succeed, in a family feel environment.This is an exciting time to join a growing business, where you will be a key contributor to their continued success, whilst developing and expanding your technical knowledge.This role would suit a hungry, motivated individual looking to learn, progress and develop their sales career with a well respected, rapidly growing company.(url removed) REF 4810The Role:

Business Development Executive

Selling HVAC and M&E Engineering Products

Field and Office Based

The Candidate:

Demonstratable Business Development Capabilities

Engineering Knowledge or Strong Interest in Engineering

Full Driving License

Commutable to Leatherhead

Elix Sourcing Solutions is a specialist recruiter for Engineering, Manufacturing, Tech, Energy and Science roles ranging from mid to senior level positions. Please be aware that we will only accept applications from candidates that have a valid work permit to work in the UK. By applying to this job you are confirming that you do not hold a criminal record and that you know of no legal reason why you would be ineligible for employment.Sales Business Development BDM Account Manager Field Sales Engineering Install Installation Site Manager Site Engineer HVAC BMS Facilities LEV Fan Systems Industrial London Surrey Cobham Leatherhead Epsom

Job Title: VLE/IT OfficerLocation: Ilford CampusSalary: £25,000 - £27,000 per yearJob type: Full Time - PermanentAbout Us:This college has established itself as a reputable and thriving higher education institution offering higher education across three strategically located campuses in East London and Kent, demonstrating our commitment to providing quality education across varied communities, targeting widening access students. This college is registered with the Office for Students (OfS) as an approved fee-cap provider. Moreover, our achievement of the Teaching Excellence Framework (TEF) Silver award signifies its commitment to delivering high-quality teaching, learning, and outcomes for its widening access students. This college stands as a dynamic and forward-thinking provider, dedicated to providing accessible, high-quality higher education that equips students with the skills and knowledge needed for success in their chosen fields.Purpose of Post:The VLE/IT Officer will be working closely with academics, Administrators, Library and Learning Resources Department and other departments within the college, delivering support and communication for staff and students on the of the College’s VLE and IT systems.This role is not just technical and involves vital customer contact, and the post holder will be expected to provide excellent customer service to students and staff.Main Duties and Responsibilities:

Creating courses in categories on the Virtual Learning Environment VLE)

Uploading users in cohorts on the VLE

Maintaining and reviewing student/teacher users on the VLE

Maintaining performance and updating the weekly log report from the VLE

Resolve Jira support tickets (e.g. password reset request)

Producing VLE training material and other documents

Updating Block (e.g. uploading timetable termly)

Reviewing VLE connection log & record in report - Turnitin

Proactively managing enterprise applications (Abintego, Bibliu, our Portal etc.)

Maintaining Turnitin synchronising

Assisting with our Hub

Assisting with the maintenance of a central filing system within the department (Disaster Risk Management Log)

Delivering support and training on the use of VLE, IT and other learning technologies to students, academic and support staff

Provide first-line IT support to staff and students, offering technical assistance, troubleshooting common issues, and escalating where necessary

Assist senior staff with editing website content

Performing any other tasks or activities that fall within the overall scope of the job

Person Specification:The successful candidate should have the knowledge and competence required for standard acceptable performance in carrying out this role.The VLE/IT Officer should possess:

Educated to A-level qualification or have relevant IT certification

Excellent problem-solving, logical thinking, and analytical skills

Clear, concise written and verbal communication

Strong time management, organisation, and ability to prioritise

Customer-focused with good interpersonal skills

Knowledge of IT hardware, software, and operating systems (Windows) or a desire to learn

Understanding of data security best practices (e.g. GDPR)

Ability to work as part of a team and collaborate with other staff

The ability to work effectively under pressure and within tight deadlines

Knowledge of Microsoft Azure AD/Intra ID (desirable)

How to Apply:Interested candidates are invited to submit their CV and a Cover Letter detailing their relevant experience and qualifications.Candidates with previous job titles and experience of; IT technician, IT support, IT systems administrator, IT engineer, IT manager, VLE, VLE officer, Virtual Learning Officer, Virtual Learning Assistant, may also be considered for this role.

Business Development Manager

About the Role: We are looking for an experienced Business Development Manager to join BGIS and drive growth within the UK & Europe. You will be responsible for developing and closing new business opportunities, retaining existing accounts, and ensuring solutions meet client needs without compromising quality. This role requires strong relationship-building skills and a proactive approach to winning work in the facilities management sector.Key Responsibilities:

Lead FM bids and achieve agreed sales targets within target markets.

Build and maintain long-term relationships with existing and potential clients.

Identify new business opportunities and maintain an active pipeline.

Manage the full sales cycle from initial enquiry to RFP and presentation stages.

Prepare pitch documentation using standard templates (Word, Excel, PowerPoint).

Collaborate with Client Solutions and Marketing teams to deliver joined-up solutions.

Represent BGIS at industry events, networking opportunities, and on social media.

Stay informed on market trends and competitor activity.

Ensure compliance with internal sign-off processes for new business.

Support retention and improvement initiatives for existing customers.

What We’re Looking For:

Minimum 5 years’ professional sales experience, ideally in Hard FM.

Proven track record of achieving targets in a high-pressure sales environment.

Excellent communication skills and attention to detail.

Proficiency in Microsoft Office and CRM systems (Salesforce or similar).

Desirable: FM industry experience, professional sales/marketing accreditation, and membership of FM-related bodies.

Why Join Us?

Work with a global leader in facilities management.

Competitive salary and benefits package.

Opportunity to shape growth strategy and work on high-profile projects.

Application Specialist

Randstad Delivery (GBS)

Location: London - Onsite across 3 sites

Liverpool Street (Nico Healthcare - Lab based)

Spitalfields

Additional London site

Contract Length: 12 monthsSalary: £60,000 per annumHours: Full-time, 37.5 hours per weekWorking Pattern: Fully onsite (across multiple sites)The RoleWe are seeking an experienced Application Specialist to provide hands-on, laboratory-based application support across multiple London sites. This is a customer-facing, technical role focused on supporting diagnostic workflows, ensuring optimal system performance, and delivering high-quality training and troubleshooting support to laboratory users.The role will be primarily lab-based and will require regular movement between three London locations.Key Responsibilities

Provide onsite application support for diagnostic systems and assays within laboratory environments

Support system installations, validations, and verifications

Deliver user training and ongoing technical guidance to laboratory staff

Troubleshoot application, assay, and workflow-related issues

Act as a key technical point of contact for laboratory users

Support documentation in line with quality and regulatory requirements

Collaborate with cross-functional teams to ensure smooth operation across all sites

Skills & Experience Required

Degree in a scientific discipline (Biomedical Science, Life Sciences, Biotechnology, or similar)

Proven experience in an Application Specialist, Field Application Specialist, or Technical Support role

Strong background working within clinical, diagnostic, or laboratory environments

Experience supporting diagnostic platforms, assays, or workflows

Confident delivering training and hands-on support to lab users

Strong communication and problem-solving skills

Comfortable working fully onsite and across multiple locations

Additional Information

This is a fully onsite role across three London sites

Flexibility to travel between sites during the working week is essential

Ideal for candidates who enjoy hands-on laboratory support and user interaction

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

Onboarding Consultant (Software Applications Consultant)

Sanderson Recruitment Plc

Fully remote - Occasional travel to customer sites£45,000 with fantastic benefitsWe are looking for an experienced software focussed consultant to join our onboarding consultancy team, supporting UK Local Authorities as they implement modern cloud-based solutions.In this customer-facing role, you will guide clients through system setup, configuration and adoption, ensuring they gain maximum value from their software. You will act as a trusted advisor, combining your Local Authority knowledge with strong consultancy and training skills to deliver a high-quality onboarding experience.What you’ll be doing

Supporting customers with system configuration and best-practice setup.

Working closely with project managers and technical teams to ensure successful implementations.

Delivering training sessions and workshops to build customer confidence and capability.

Advising customers on optimal ways to use their systems to meet operational needs.

Managing multiple onboarding projects while maintaining excellent attention to detail.

Building strong, long-term customer relationships.

Sharing knowledge internally to improve delivery quality and consistency.

Contributing to continuous improvement across onboarding and professional services.

What we’re looking for

Hands-on experience with software applications or Local Authority systems.

Strong understanding of council processes (eg Public Protection, Regulatory Services, Built Environment).

Experience in software consultancy, implementation or training.

Confident communicator with a consultative, problem-solving mindset.

Ability to manage multiple customers and priorities effectively.

Professional, reliable and committed to service excellence.

Desirable

Experience with data migration.

Familiarity with formal software implementation methodologies.

Reasonable Adjustments:Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Telephone Business Development Manager

Job Title: Telephone Business Development Manager - Residential and Second ChargesLocation: WatfordSalary: Competitive + CommissionHours: Monday to Friday 9 am to 5.30 pmBenefits:

Contributory Pension scheme

Private Medical Healthcare

Life Assurance

Dental Plan

Free eye tests

Annual leave purchase scheme

Social events

Refreshments

20 days annual leave with bank and public holidays on top

Perk box

Superb development opportunities

About the position of Telephone Business Development Manager:Our client a Specialist Mortgage Lender and currently has opportunities for Telephone BDMs to join the team. You’ll be responsible for building, managing, and nurturing relationships through proactive phone engagement with intermediaries in your assigned region. Working closely with BDMs, you’ll focus on meeting product targets by promoting our clients products to both new and inactive businesses, while also managing key accounts to drive growth.Responsibilities for the role of Telephone Business Development Manager:

Build, manage, and grow relationships with introducers to meet new business targets.

Support BDMs with end-to-end mortgage and loan case management for broker partners and accounts, including outbound sales, inbound inquiries, tracking terms and deals, scheduling meetings, and proactive account outreach.

Identify suitable firms to collaborate with the regional BDM.

Maintain and update CRM systems and reports, accurately recording interactions and activities.

Reach out to potential new brokers to establish introductory business relationships.

Keep our products top-of-mind with intermediaries by providing updates on new products and features.

Engage with introducers and handle inquiries on new business opportunities.

Experience and skills required for the role of Telephone Business Development Manager:

Telesales/sales/broker liaison experience coupled with experience in the lending sector is essential.

Able to successfully build relationships.

PC Literate with a good knowledge of Outlook, Word, Excel and PowerPoint.

Self-motivated and enthusiastic with the drive to succeed and deliver results.

Strong communication both written and verbal.

Proactive team player - ability to work on own initiative, solo and as part of a team.

For more information regarding the role of Telephone Business Development Manager please contact usStellar Select is acting as an employment agency and is a corporate member of the REC.Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.

Junior Implementation Consultant - North London - £30,000

Junior Implementation Consultant North London - £30,000A highly successful digital marketing agency based in North London are looking for a recent grad to join their Implementation team. This team is responsible for managing the end-to-end implementation of hybrid mail and digital communication solutions for clients. This role involves coordinating with internal teams, understanding client requirements, delivering tailored solutions, and providing post-implementation support to ensure a seamless user experience. You will serve as the primary contact during the onboarding process, helping to ensure that the digital solution integrates well with the client’s existing systems and meets their specific business needs.As the Junior Implementation Consultant you will assist in the deployment and configuration of hybrid mail systems, working closely with senior consultants and IT teams to ensure a smooth rollout. You will provide first-line troubleshooting for hybrid mail system issues, escalating more complex problems to senior consultants or external vendors as needed.The ideal candidate will be a recent graduate that would enjoy a technical and customer facing role. You might have a degree in Information Technology, Business Administration, or a related field and are looking for your first support role. Some experience in implementation, technical support, or customer success roles, ideally within the digital solutions, hybrid mail, or related technology sectors would be advantageous.Proficiency with cloud-based communication platforms, CRM systems, and data management tools or familiarity with hybrid mail systems or digital communication solutions is a plus.The salary on offer for this role is up to £30,000 plus benefits.

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