Entity:

Customers & Products

Job Family Group:

Strategic Planning & Business Development Group

Job Description:

Castrol is reshaping its supply chain through strategic M&A, joint ventures, and equity investments. This role leads that transformation—deciding where to take ownership stakes in suppliers, structure JV manufacturing partnerships, and determine exit, partnership, or reinvestment paths for assets that are no longer strategic.

You’ll work across the full value chain—from raw materials to blending, packaging, and distribution—with direct accountability for transactions expected to deliver over $100M in incremental value by 2030.

This is a hands-on dealmaking role with real authority: originating opportunities, structuring equity positions, and negotiating agreements with C-suite counterparties at suppliers, competitors, and industrial partners across Europe, Middle East, Turkey, and Africa.

*Join our Team and advance your career as a Supply Chain M&A & Joint Ventures Manager

In this role You will:

• Define and implement regional M&A and partnership strategy aligned with Castrol and bp objectives—identifying where equity stakes, joint ventures, tolling, or divestments create the most value
• Originate, structure, and negotiate joint ventures, equity investments, and strategic manufacturing partnerships across the supply chain
• Lead asset portfolio decisions, determining the optimal path for plants and supplier relationships that no longer fit the strategic direction
• Build, defend, and secure approval for investment-grade capital allocation cases (DCF, IRR, NPV, scenario analysis)
• Engage and negotiate with C-suite and senior executives at startups, suppliers, competitors, and large industrial partners
• Provide market and competitive intelligence to inform investment, partnership, and asset strategy
• Oversee post-transaction partnership performance, adapting governance and deal structures to improve long-term value

What You will need to be successful:

• Degree in Business, Finance, Engineering, or related field; MBA or equivalent experience preferred
• Substantial years in M&A, corporate development, strategic partnerships, or joint ventures—ideally within manufacturing, industrial, chemicals, or energy sectors
• Consistent track record structuring and closing equity investments, JVs, or sophisticated commercial transactions with measurable impact
• Strong financial modeling capability (DCF, IRR, NPV) and experience building investment-committee-ready cases
• Executive presence with the ability to influence and negotiate at C-suite level
• Comfort operating in ambiguity and driving outcomes without a predefined playbook

Skills & Competencies:

• Exceptional negotiation and relationship-management skills.
• Strong business development, analytical, and project management capabilities.
• Excellent communication and presentation skills for senior executive engagement.
• Inclusive and adaptable leadership style with cultural sensitivity.

At bp, we provide the following environment & benefits to you:

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Flexible working schedule: home office
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Family friendly workplace e.g.: Extended parental leave, Mother-baby room
• Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.

Travel Requirement

Some travel may be required with this role, this is negotiableRelocation may be negotiable for this roleThis position is a hybrid of office/remote workingAgreements and negotiations, Agreements and negotiations, Analytics, Commercial Acumen, customer and competitor understanding, Data visualization and interpretation, Deal structuring, Developing and implementing strategy, Economic evaluation methodology, Empowering Others, Financial Modelling, Generating customer insights, Inclusive Leadership, Influencing, Internal approval process, Investment appraisal, Joint Venture Structuring, Managing strategic partnerships, market, Market Analysis, Market Development, Project and programme management, Prospecting and pipeline management, Sector, Stakeholder Management {+ 1 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Entity:

Customers & Products

Job Family Group:

Business Support Group

Job Description:

bp’s Customers & Products (C&P) business delivers energy and mobility solutions to millions of customers worldwide. It brings together retail fuels and convenience, EV charging, aviation and other customer-facing energy products and services across global markets.

C&P is undertaking a multi-year transformation to simplify its operating model, modernise its SAP landscape through S/4HANA, and strengthen digital, data and AI capabilities across the value chain.

The Vice President, Systems Strategy & Transformation is accountable for aligning C&P’s digital, data and AI investment roadmap to business strategy, while leading the C&P SAP team and delivering the SAP S/4HANA (Quantum) transformation.

Reporting to the VP C&P Transformation and serving on the Quantum Global Leadership Team, the role integrates business priorities, capital allocation and enterprise systems delivery across a complex global environment.

This is a business-led transformation mandate with accountability for value delivery, process standardisation and SAP governance across C&P. The role will define and deliver the digital and ERP foundations that underpin the next phase of bp’s Customers & Products transformation.

Location

The role can be based in the UK, United States or Germany. Location will be determined based on candidate experience and business needs, with flexibility considered for the right individual.

Key Responsibilities

Digital Strategy & Capital Governance

• Agree and govern the C&P digital, data and AI roadmap in line with strategic priorities.
• Own and articulate the end-to-end investment case for transformation initiatives, ensuring alignment between value assumptions, rollout sequencing and business outcomes.
• Support digital capital allocation and portfolio trade-offs across sub-entities and markets.
• Partner with Technology, Finance and the Chief Data Office to ensure investment discipline and delivery alignment.
• Performance manage business value realisation from agreed transformation initiatives.

SAP Leadership & S/4HANA Transformation

• Lead the C&P SAP team and sponsor the end-to-end SAP S/4HANA (Quantum) transformation.
• Own and govern the Global C&P SAP Template, driving standardisation and deviation management.
• Ensure SAP systems support evolving business requirements across markets.
• Lead business readiness, launch and stabilisation activities.
• Oversee SAP operational governance, system performance and continuous improvement.
• Optimise transformation budgets and delivery sequencing.

Process, Data & Change Leadership

• Lead an organisation of approximately 50–60 professionals, including 9–10 reports, fostering strong delivery and inclusive leadership.
• Drive harmonised and scalable end-to-end processes across the C&P value chain.
• Enable stronger data foundations and digitally supported ways of working.
• Lead large-scale change initiatives to embed new processes and operating disciplines.
• Influence senior stakeholders across a matrixed, international organisation.

Required Skill, Experience & Capability

• Proven leadership of large-scale business and systems transformation in complex global organisations.
• Direct experience delivering SAP S/4HANA or equivalent ERP modernisation.
• Strong track record in digital portfolio governance and capital allocation.
• Experience driving process harmonisation and measurable business value delivery.
• Executive-level stakeholder management and change leadership capability.
• Commercial understanding of downstream, retail, manufacturing or similarly complex value chains.
• Ability to operate effectively in high-ambiguity, high-accountability environments.
• Business degree or equivalent experience required.

Why Join Us?

We’re committed to supporting leaders who want to make an impact. At bp, you’ll have the chance to shape and influence outcomes across businesses. You’ll be part of an inclusive environment where diverse perspectives are valued, and where your contribution to performance and integration matters.

We invest in the growth and wellbeing of our people, providing the resources, networks and development opportunities needed to thrive. Our total rewards package includes competitive pay, bonuses, share options and a range of flexible benefits designed to meet your needs — from healthcare and retirement plans to paid time off and agile working. We recognise that people have multifaceted lives, and we strive to offer a career experience that reflects that.

Travel Requirement

Up to 50% travel should be expected with this roleRelocation may be negotiable for this roleThis position is a hybrid of office/remote working

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As a Lead Service Designer in our digital customer experience team, you’ll own the design of world-class customer journeys and service models across sales and service experiences. You’ll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs.

Sitting within the Customer Experience Centre of Excellence, you’ll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose: to create better experiences for our customers.

What you’ll do:

• Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards.
• Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice.
• Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs.
• Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict.
• Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency.
• Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.

What you’ll bring:

• Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations.
• Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking.
• Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery
• Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys.
• Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments.

We’d love to see examples of your work.
If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas:

• People - How you’ve built, supported, or enabled high-performing teams.
• Process - How you apply scalable user-centred design methods to deliver measurable outcomes.
• Position - How you influence strategy and champion design across an organisation.
• Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact

If you don’t have a formal portfolio, don’t worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact.

The Rewards:

There’s one thing people can’t stop talking about when it comes to : the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

How you’ll work

The hybrid working expectations for this role are 3 days in the office per week.

At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.

Your office base

• London (Osterley)

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

• OR Leeds

Our spacious Leeds tech hub is less than a mile from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Inclusion:

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As a Lead Service Designer in our digital customer experience team, you’ll own the design of world-class customer journeys and service models across sales and service experiences. You’ll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs.

Sitting within the Customer Experience Centre of Excellence, you’ll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose: to create better experiences for our customers.

What you’ll do:

• Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards.
• Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice.
• Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs.
• Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict.
• Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency.
• Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.

What you’ll bring:

• Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations.
• Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking.
• Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery
• Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys.
• Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments.

We’d love to see examples of your work.
If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas:

• People - How you’ve built, supported, or enabled high-performing teams.
• Process - How you apply scalable user-centred design methods to deliver measurable outcomes.
• Position - How you influence strategy and champion design across an organisation.
• Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact

If you don’t have a formal portfolio, don’t worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact.

The Rewards:

There’s one thing people can’t stop talking about when it comes to : the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

How you’ll work

The hybrid working expectations for this role are 3 days in the office per week.

At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.

Your office base

• London (Osterley)

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

• OR Leeds

Our spacious Leeds tech hub is less than a mile from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Inclusion:

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As a Lead Service Designer in our digital customer experience team, you’ll own the design of world-class customer journeys and service models across sales and service experiences. You’ll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs.

Sitting within the Customer Experience Centre of Excellence, you’ll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose: to create better experiences for our customers.

What you’ll do:

• Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards.
• Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice.
• Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs.
• Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict.
• Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency.
• Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.

What you’ll bring:

• Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations.
• Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking.
• Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery
• Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys.
• Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments.

We’d love to see examples of your work.
If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas:

• People - How you’ve built, supported, or enabled high-performing teams.
• Process - How you apply scalable user-centred design methods to deliver measurable outcomes.
• Position - How you influence strategy and champion design across an organisation.
• Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact

If you don’t have a formal portfolio, don’t worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact.

The Rewards:

There’s one thing people can’t stop talking about when it comes to : the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

How you’ll work

The hybrid working expectations for this role are 3 days in the office per week.

At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.

Your office base

• London (Osterley)

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

• OR Leeds

Our spacious Leeds tech hub is less than a mile from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Inclusion:

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Job Title: Head of Digital Identity

Location: London / Hybrid

Salary: £45,000 - £65,000 per annum based upon experience plus discretionary bonus and comprehensive benefits

Job Type: Full Time, Permanent

Role Overview:

Digital identity is crucial for building trust in the digital economy, reducing fraud, and supporting innovation across various sectors. the organisation leads industry efforts to promote secure, inclusive, and interoperable digital identity solutions in the UK, working closely with policymakers. A key part of this work is advocating for the UK Digital Identity and Attributes Trust Framework, which sets essential standards to boost market growth and widespread adoption.

At a time when industries are looking to harness the opportunities offered by digital identity technologies, and the UK government is preparing to consult on the next steps of a national digital ID, it has never been more critical for the UK to get market development right. The successful candidate will lead engagement initiatives to promote the UK’s digital identity sector, including organising events, roundtables, and providing thought leadership. This role also involves advocating for digital identity policy, guiding regulatory discussions, and convening industry leaders through the organisation’s Digital Identity Working Group to influence government and drive industry growth.

This high-profile role would see you become an industry expert on digital ID policy, where you will be working at a senior level of policy development, representing members in stakeholder meetings. You will need experience of building close relationships with relevant bodies and key stakeholders, with the ability to react quickly to shifting policy developments and the changing needs of this thriving industry.

Market development is vital to the programme’s success and requires engagement with end user industries like financial services, fraud, transport and more. A strong grasp of the UK Digital Identity and Attributes Trust Framework is essential for understanding its scope. Increasingly, the role also involves how international digital ID systems work together through events, roundtables, and thought leadership. the organisation seeks someone with solid policy and programme experience who can manage sector-wide needs in a fast-paced environment, proactively working with members to shape early debates.

Key Responsibilities:

• Programme Leadership: Lead the development and delivery of the organisation’s digital ID programme, including events, roundtables, workshops and other thought-leadership opportunities that present a co-ordinated approach to addressing member priorities and policy change.
• Policy & Advocacy: Shape and promote effective, inclusive digital identity policy positions in the UK, collaborating with government, regulators, industry partners and civil society.
• Member Engagement: Build and maintain strong relationships with organisation members, including the digital identity working group, to drive insights, participation and co-creation of digital ID initiatives.
• Campaigns & Communications: Lead high-impact campaigns, events, thought leadership and other communication opportunities to raise awareness of digital identity opportunities and strategic priorities.
• Industry expertise: Act as a trusted partner to policymakers, regulatory bodies and government departments working on digital identity.

Essential Knowledge and Experience

• Proven Policy Leadership: Strong track record of leading complex policy, advocacy or technology programmes, preferably in digital identity, digital inclusion, cybersecurity or financial services.
• Sector Expertise: Deep understanding of digital identity markets, including ability to navigate the different parts of the digital ID policy landscape, including the Trust Framework and the Data (Use and Access) Act, The GOV . UK Wallet, and the proposed national digital ID scheme
• Stakeholder Relationships: Experience building and maintaining high-level engagement across government, industry and civil society stakeholders.
• Communication & Influence: Excellent communicator with public speaking experience, able to shape narratives and influence diverse audiences through clear, compelling messaging.
• Programme and Event Delivery: Strong organisational skills with the ability to manage multiple priorities, deliver results and lead cross-functional work. This includes flagship activity in the digital ID programme such as the Digital ID Summit and campaign week.
• Team Collaboration: A collaborative and inclusive leadership style that supports team members, external partners and an engaged membership base. This role will intersect with different programmes including financial services, fraud and smart data. As such, collaboration is a must.

Additional Information:

This is a full time role based out of the organisation’s London offices, however the organisation operates a flexible working policy.

This role profile is a guide to the work that is required but does not form part of any contract of employment and may change from time to time to reflect changing circumstances.

The successful candidate must have permission to work in the UK prior to the commencement of employment.

Please click APPLY to be redirected to our website to apply for this role.

Candidates with experience of: Public Affairs, Policy Manager, Senior Policy Manager, Local Council Policy Manager, Public Sector Programme Management, Digital Identity Programme Manager may also be considered for this role.

The speed read:

Become a true expert in your field at a global architecture and design practice. You might currently be a wayfinding designer, project manager or a design manager in wayfinding that has done plenty of strategy as part of your role and now wants to focus wholeheartedly on strategy.

The facts:

You will be leading and directing complicated wayfinding systems for large scale cultural destinations, mixed use spaces, retail spaces and transport systems for high profile brands and businesses. Experience in one or more of these sectors would be good.

You get to direct the whole process, from wayfinding systems strategy and research, to audit and onsite visits, through to sign planning and installation.

You will feel like you truly own your projects and be super-connected with the broader team of architects and designers who really know their stuff. You get to work with the best in the business who are totally passionate about this world.

You will have:

• Experience developing the thinking and planning behind complex signage systems
• Excellent skills in audits, detailed reports and recommendations
• Great presentation skills
• The chance to develop your people management skills with a small number of jnrs and mids that are keen to learn.
• 5+ years relevant experience in wayfinding.
• A love of design

You’ll be:

• Able to interpret architectural and 3d drawings, read complex information and plan clear wayfinding solutions and schedules.
• Organised and methodical
• Personable, authentic
• Interested in accessibility, legibility and industry best practice in wayfinding and signage design.
• Able to use some of the following packages: Adobe Creative Suite, Revit, Autodesk, Sign Agent, and MS Office.

You will be joining an international business that is at the top of their game and greatly respected, but still incredibly down to earth and supportive as a team culture. These folks love what they do.

Please attach CV and Portfolio/Link to website

Visas will be considered for exceptional applicants. Job Ref: 39658

This medium-sized, independent design studio specialising in brand experience and retail design for luxury brands (mainly drink) are looking for an experienced Project Manager to join their busy team and help lead an international account.

The role will involve leading numerous projects, liaising with clients, suppliers, manufacturers and the studio team to ensure everything is on track. Taking briefs, managing budgets, schedules, point of contact for clients, strong communication throughout the project, being on top of jobs as they unfold and evolve.

You will need :

• experience of working with luxury brands across retail environments (ideally travel retail) and a thorough understanding of the full design cycle through to production and installation
• excellent communication and interpersonal skills
• an understanding of 2D and 3D as although the designers will handle the design, having knowledge of manufacturing and materials would be a huge bonus, as well as knowing how to read technical drawings
• to be willing and able to travel to site

This will suit somebody who is highly collaborative, organised and confident in managing client relationships, capable of managing simultaneous projects with a good eye for detail, comfortable and confident in owning projects proactively driving them through to completion

About the studio :

Based in central London

Lovely working environment

Hours are 9am-5.30pm, Monday to Friday

We have an exciting opportunity for a Product Owner to join our fantastic Digital, Data and Technology (DDaT) team, with an initial and immediate focus on delivering a new enterprise Dynamics 365 (D365) CRM implementation.

The successful candidate will play a pivotal role in the implementation phase, ensuring the new CRM platform is delivered successfully and realises value from the outset. Beyond implementation, this is a permanent product role, with ongoing responsibility for the evolution, optimisation and long-term value of the CRM as a core enterprise platform for the charity.

Working closely with business system owners, delivery teams, stakeholders across the organisation, and third-party partners, you will define the product vision, shape and prioritise the backlog, and ensure CRM capabilities are delivered in line with organisational strategy and user needs.

You will be a key member of project and programme teams during the CRM delivery phase, before transitioning the platform into business as usual, value driven product ownership, continuously improving capabilities to meet changing organisational and user needs.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Reporting to our Head of Business Applications, key responsibilities will include:

• Define, refine, and continuously communicate the CRM product vision, roadmap, and value proposition
• Translate organisational strategy and business needs into clear product direction, prioritising improvements that drive adoption, efficiency, and supporter experience
• Own and manage the CRM product backlog, ensuring items are clear, deliverable, and aligned with business priorities
• Work closely with cross‑functional teams including programme and project managers, engineers, solution architects, business analysts, testers, and business system owners to ensure the successful delivery of CRM enhancements
• Build strong relationships across fundraising, membership, welfare, operations, digital, data, and technology teams to ensure CRM capabilities meet real‑world needs
• Act as a CRM and D365 platform ambassador, championing best practice, training, and innovation across the charity

You will have demonstrable experience as a Product Owner, or similar role in digital, technology or CRM product environments. You will have hands on experience of a leadership role in agile teams and have a good working knowledge of Microsoft dynamics 365, including Agile Product Owner certifications and completion of 365 Fundamentals Learning Pathway.

This is a full time, permanent position. You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.

Employee benefits include –

• 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
• Generous pension contributions, with Employer contributions ranging from 6% to 10%
• Range of flexible working options may be available, depending on your role
• Employee Assistance Programme providing confidential counselling, financial and legal advice
• Range of courses delivered by learning specialists to support your development goals and objectives
• Opportunities to volunteer
• Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. Our shortlisting is performed on the evidence provided in your application against the Essential and Desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

If you require the job advert or job description in an alternative format, please contact 0808 802 8080.

Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture.

We are now looking for a Senior Product Manager to join our Advertising Product team to help define and deliver the product strategy and roadmap for Guardian advertising products focused on direct sold display, sponsorship frameworks, branded content integrations and premium commercial experiences. This role is essential to strengthening The Guardian’s direct sold advertising proposition, enabling scalable sponsorship models and differentiated branded content opportunities in a competitive media landscape.

Working across Commercial, Editorial, Design, Data and Engineering teams, you will deliver innovative advertising solutions that align with business goals while protecting the Guardian’s editorial integrity and reader trust. This role will support and advance The Guardian’s ambition of creating a sustainable business model for independent journalism by building deeper and more meaningful relationships with users.

We’re looking for a product specialist with strong knowledge of the premium digital advertising market and a proven track record of launching and scaling high-impact commercial products.

About the Role:

• Define and own the roadmap for direct sold and sponsorship advertising products across display, native, video and newsletters on our digital platforms.
• Develop a strategic vision that aligns with broader company objectives, including audience growth and subscription models.
• Ensure The Guardian’s advertising products deliver measurable value to advertisers and readers alike, supporting our long-term sustainability.
• Translate advertiser needs, sales insight and market trends into clear product requirements and prioritised initiatives, balancing bespoke commercial opportunities with scalable product development.
• Identify market opportunities to create distinctive, high-value commercial products that leverage The Guardian’s brand and audience insight.
• Lead cross-functional teams (engineering, design, data, ad operations and commercial) through the end-to-end product lifecycle - from discovery to launch to iteration.
• Partner closely with Sales teams to shape compelling propositions that meet advertiser objectives
• Collaborate with Editorial teams to identify opportunities around key editorial moments.
• Align with new site features and protect and enhance the reader experience.
• Define and track KPIs such as direct revenue growth, yield improvement, and user engagement, using data and insight to optimise performance and inform future product development.

About You:

• Extensive experience in product management, ideally within digital media, publishing or commercial platforms.
• Strong understanding of direct sold digital advertising, sponsorship models and branded content development.
• Proven track record of launching high-impact advertising products that drive direct commercial revenue.
• Strong commercial acumen and experience working closely with Sales and commercial stakeholders.
• Excellent stakeholder management and communication skills, capable of influencing across teams and functions.
• Data-informed mindset with experience using performance metrics to guide decision-making.
• Ability to balance commercial priorities with reader experience and editorial goals.
• Purpose-driven and sympathetic towards Guardian values.

We actively encourage applications from groups traditionally underrepresented in the UK media

We operate in a hybrid environment working 3 days a week from our offices in Kings Cross and 2 days a week remotely.

We value and respect all differences (seen and unseen) in all people. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. We actively encourage applications from people of all backgrounds. Many of our staff work flexibly and we will consider all requests for flexible working arrangements.

How to Apply

To apply, please upload your latest CV and a cover letter which outlines why you’d love to take on this role, and why you’re a great match for what we’re looking for.

We appreciate the time taken to prepare each application we receive. We do not use AI-assisted technology to review applications; every application is reviewed by a member of our recruitment team.

The closing date for applications is Tuesday 17th March 2026.

All roles at the Guardian are open for everybody to apply. It is important to us that you feel supported and comfortable throughout your recruitment process, in order to perform your best. Please let us know if there are any changes we could make to help your application, this includes providing documents in accessible formats or personalising the process to better support your needs. Please contact Anna Vipers on anna.vipers@theguardian.com to discuss further so we can work with you to support you through your application.

Benefits at the Guardian

You’ll have 30 days of annual leave per year (plus bank holidays) with the option to purchase an additional 5 days. Our pension scheme is generous; if you contribute 5% then we will contribute 8-12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available.

You are entitled to private healthcare, life cover, income protection, and eye tests. You can also opt in to dental insurance.

We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy.

Culture and Wellbeing

We want everyone to feel like they belong at the Guardian and we champion diversity of thought. Our various employee forums provide a platform to use their voice to foster an inclusive workplace. We became the first major media organisation to achieve B Corp status.

We offer tools to help you prioritise your wellbeing including access to our employee benefits platform which provides tailored support for health and wellbeing. In addition, we also offer free yoga and pilates classes. These run alongside our corporate gym membership and cycle to work scheme.

Our canteen has views overlooking the Regents Canal and caters for breakfast, lunch and dinner.

Learning and Development

We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships.

We value honesty in your application.

AI generated content must not be presented as your own work. Please review our guidance on the use of AI in your application here.

Programme Manager for English and Maths – 37 hours per week 8:30am – 5pm, Employed for 52 weeks per year – £45,895.93

Our client is a further education college supporting young people and adults to take the next steps on their career path. They are an inclusive centre for lifelong learning, equipping their learners with the professional behaviours, skills and values that they will need for their careers. If you’re passionate about education and want to make a difference, they’d love to hear from you.

The Programme Manager will act as a role model for staff; they will demonstrate excellent programme management skills and have an outstanding knowledge of the student experience and teaching, learning and assessment.

They will be an excellent teacher, communicator and will support the Director of English and maths with the continuous improvement of teaching and learning and will have a teaching commitment with remission to undertake management duties as required.

The post holder will have responsibility to support the Director of English and maths in ensuring the design and delivery of programmes that promote industry standard learning and enable all students to achieve and progress onto next steps in education or employment.

The Programme Manager will work closely with the Director of English and maths, peers and teachers to maintain relevant professional networks of contacts within industry and education to ensure students have opportunities to engage with employers in a range of different ways as per the Gatsby framework.

About the role:

As Programme Manager you will have the enthusiasm and drive and your role will include:

• Teach across one or more of the vocational areas within the faculty
• Work with the Director and manage staff within the designated areas including the performance, appraisal processes, staffing and timetabling
• Ensure all lessons are covered including short-term sickness cover across areas of responsibility
• Ensure the English and maths curriculum is planned effectively to maximise student achievement in line with College policies and expectations, including the adult provision
• Lead the quality assurance of the designated programmes of study in close liaison with the awarding body/quality team, adhering to all required administrative procedures, including the IV process

To fulfil the role of Programme Manager you will have:

• Degree in relevant area
• PGCE/Certificate of Education
• Proven experience of teaching GCSE English or Maths essential
• Excellent communication skills
• A good understanding of effective quality assurance processes in a FE context including e.g. HE, 14-16s, apprenticeships and adult education
• Must be an excellent teaching practitioner with demonstrable successful student outcomes
• Ability to work effectively as part of a team and be skilled in the use of IT

What they offer:

• Generous holiday entitlement
• Financial benefits and discounts
• Pension (TPS or LGPS)
• Free on-site parking
• Staff wellbeing and fitness resources
• Employee recognition schemes
• Opportunities for professional development
• A supportive and collaborative working environment
• The chance to make a positive impact on the lives of their students

The College is proud to be an equal opportunities employee and is committed to diversity and inclusion within the workplace and are proud to be an Equal Opportunities Employer. They do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, medical condition, genetic information, gender identity, age, military or veteran status, citizenship, or other protected characteristics. The college is committed to the safeguarding and welfare of children and young people and expects all staff and volunteers to share this commitment. Shortlisted candidates maybe subject to online searches as part of due diligence checks. Applicants must be eligible to work in the UK, they do not sponsor work permits. Work permits from other organisations are unacceptable as proof of right to work in the UK. Pre-employment checks will be carried out, in line with KCSIE, for all those who are shortlisted and the successful candidate will be subject to an enhanced DBS check and 2 satisfactory references. Recruitment agencies who submit unsolicited CVs to any partner or employee at the College, have no authority to enter an arrangement. They reserve the right to close this vacancy early if they receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Please note that previous applicants need not apply. Recruitment agencies engaging with the College will be on their PSL.

REF-226 747

Citizens UK

Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.

Purpose

This role will report to the Executive Director, Finance and Operations, and will be responsible for providing executive assistance to three Executive Team members; the Executive Director, Finance and Operations (EDF&O), the Director of Communications and External Affairs (DCEA) and the Director, London (DL). The main duties include scheduling meetings, handling correspondence and assisting with the management of projects that all Directors are involved in. To be successful in this role, you will be able to initiate, meet deadlines and communicate effectively. Ultimately, you will be identifying and addressing the needs of the Executive Director/Directors, performing management and administrative tasks and building good working relationships to increase the effectiveness of the organisation.

Main Responsibilities

Working as the Executive Assistant & Project Manager to three Executive Team members for Citizens UK, reporting to Executive Director, Finance and Operations, your main responsibilities will include:

• Contribute towards CUK’s mission and strategic objectives through Executive Support function
• Manage Executive Director/Directors diaries including booking meetings, scheduling attendees and organising venues, in person and online.
• Manage Executive Director/Directors correspondence including prioritising and responding to emails.
• Schedule Appraisal and Supervision meetings and visits: ensuring Executive Director/Directors time is well used through proper preparation and follow-up with direct reports, other local staff and external stakeholders.
• Process expenses for Executive Director/Directors as well as processing of invoice payments.
• Maintain an electronic filing system, ensuring processes and software are up to date and in working order.
• Provide management and administrative support to assist Executive Director/Directors in their workload.
• Lead coordination of monthly financial budget calls, including scheduling and managing diaries for approximately 17 chapter meetings each month, alongside quarterly budget review sessions.
• Provide live meeting support for all budget calls, including screen sharing, documenting key points, managing attendance, and ensuring smooth delivery of all administrative aspects.
• Serve as Secretariat for the monthly Operations and Organisational Development (OOD) Team Meetings, including drafting agendas, circulating papers, taking accurate and timely minutes, and producing post-meeting action logs.
• Maintain and manage the OOD SharePoint site, ensuring documents, actions and meeting materials are updated, accessible, and appropriately organised.
• Act as the primary administrative point of contact for the OOD team, responding to queries, managing workflows, and ensuring effective communication across the team.
• Work closely with the Director of Organisational Development, providing proactive support in planning, preparing and running the OOD meetings they chair.
• Oversee action tracking and follow-up for all meetings, ensuring progress is monitored, deadlines are met, and information is escalated where appropriate.
• Support wider departments of each of Executive Director/Directors, as well as wider organisational and project administration, as required, to ensure smooth operational functioning during the maternity leave period.

Build and manage projects and achieve work targets effectively:

• Co-ordinate projects and ensure follow-up with team members where required.
• Create and manage systems to monitor performance of the Chapters, Projects and staff supervised by Executive Director/Directors: e.g. through reporting mechanisms and supervisions and appraisals.
• Maintain an action log Executive Director/Directors including following up with those responsible to ensure actions are taken. Manage their workflow and to-do list, assisting with prioritisation and the delegation of tasks to staff.

Learning, expertise and inclusion:

• Undertake appropriate personal and professional development.
• Provide others with relevant and helpful advice and technical support.
• Proactive in maintaining own wellbeing at work.

Develop and manage internal and external relationships:

• Build and maintain good working relationships with staff and stakeholders.
• Schedule meetings as required, setting agendas and circulating any papers.
• Work collaboratively across Citizens UK to ensure that interactions meet the expectations of our network and stakeholders.
• Take minutes at meetings as requested at other meetings where necessary e.g. Executive Team, CUK Leadership Team, staff meetings and external meetings.
• Manage and coordinate work within team and colleagues across CUK.
• Effectively liaise with external stakeholders, suppliers etc.

Communications:

• Assist with drafting and producing communications e.g. newsletters, emails and other media, liaising with the Comms Team.
• Attend/dial in and take minutes of meetings.
• Provide team and stakeholders with regular, timely communications.
• Attend meetings and represent CUK effectively to audiences in meetings and at events.

Knowledge Management:

• Ensure data is handled and managed in a GDPR compliant manner.
• Maintain an electronic filing system, ensuring processes and software are up to date and in working order.

Managing income and resources:

• Ensure careful use and stewardship of CUK’s resources when booking venues, travel and incurring other expenses.
• Create and manage admin systems to track income resources effectively.

Contribute towards the CUK mission & strategic objectives:

• Demonstrates enthusiasm and commitment to the function and the core mission of CUK.
• Reliably implements and participates in the development of policies, procedures, and values in the delivery of work across the team.

Build and manage

Projects and achieve

Work targets:

• Effectively Identifies opportunities, initiates and manages projects; incl. planning and organising work effectively.
• Delivers on functional KPIs and targets. Delivers to time and budget.

Learning, expertise and Inclusion:

• Keeps up-to-date with functional good practice, incl. within third sector.
• Tains and coaches others giving relevant advice and technical support., incl. ensuring team have access to training and development opportunities.
• Displays self-awareness of DEI issues and good practice. Considers the impact on direct reports.
• Acts as a role model for DEI awareness and implementation.
• Is alert to and manages the impact of DEI issues for direct reports and stakeholders.

Develop and manage external:

• Relationships Proactively develops and nurtures new and existing relationships that further CUK goals;
• Manages a diverse range of relationships.
• Seeks feedback and acts to ensure that stakeholders are having a good experience of working effectively with CUK.

Develop and manage internal relationships:

• Manages and coordinates their work within team and with colleagues across CUK.
• Effectively line managers and develops staff. Encourages a culture of transparency and sharing across CUK.

Communications:

• Provides stakeholders with regular comms; ensuring their needs are met with timely, appealing, communication materials.
• Represents CUK effectively to audiences in meetings and at events.

Knowledge Management:

• Responsibility for ensuring team members record and store data accurately and GDPR compliantly.

Generate income and resources:

• Contributes to plans and proposals to grow sources of income/ manage resources.
• Negotiates with suppliers/ third parties to reduce cost base. Participates in the development of funding proposals.

Safeguarding, Health & Safety & Wellbeing:

• Proactively undertakes risk assessment and responsibility for team wellbeing.
• Proactive in maintaining own wellbeing and supporting direct reports in managing their own wellbeing at work.

Personal Specification

(D) Desirable, (E) Essential

Qualifications

QUALIFICATIONS

• Degree or Diploma in Business Administration or associated subject (D)

EXPERIENCE:

• Provision of administrative and diary assistance to Executive level (E)
• Experience of handling a wide range of correspondence (E)
• Project management skills to track and monitor progress across teams (E) (D)
• Taking and writing minutes, developing reports and presentations (E) (D)

KEY SKILLS AND KNOWLEDGE:

• Able to build relationships with a range of people and communicate clearly (E)
• Advanced level Microsoft Office, particularly Word, Excel, PowerPoint, SharePoint and Outlook (E)
• Diplomatic approach and discretion in handling sensitive and confidential information. (E)
• Previously developed time management and prioritisation skills. (E)

PERSONAL QUALITIES & VALUES:

• Ability to take initiative and work independently (E)
• Self-motivated and adaptable (E)
• A positive enthusiasm for working within third sector and aligned with Citizens UK’s values (E)

About the application process

We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.

For questions and reasonable adjustments regarding your application including information in a different format, or our recruitment process, please email us.

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

As a"Lead Content Designer"in our Digital Customer Experience team, you’ll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You’ll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards.

What you’ll do

• Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale.
• Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes.
• Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence.
• Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery.
• Translate insight into action, using research, analytics, and performance data to drive continuous improvement.
• Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions.
• Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints.
• Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice.
• Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success.

What you’ll bring

• Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact.
• Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale.
• Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity.
• Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components.
• Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension.
• Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions.
• Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale.
• Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset.

Portfolio:
Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas:

• People - Helping develop high-performing teams.
• Process - Applying scalable UCD methods that drive measurable outcomes.
• Position - Influencing strategy and embedding design across an organisation.
• Product - Producing provable world-class app-first digital experiences (Outcomes & Impact)

Team overview

Sitting within the"Customer Experience Centre of Excellence, you’ll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose. To create better experiences for our customers.

The rewards

There’s one thing people can’t stop talking about when it comes to : the perks . Here’s a taster:

• Sky Q, for the TV you love all in one place

• The magic of Sky Glass at an exclusive rate

• A generous pension package

• Private healthcare

• Discounted mobile and broadband

• A wide range of Sky VIP rewards and experiences

Inclusion & how you’ll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

OR

Leeds:
Our spacious tech hub is under a mile away from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark.

You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.
We’d love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

We believe in better. And we make it happen. Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

What you’ll do :

• Support the Senior Product Manager - Creative Capabilities to enable our Product Vision & deliver the Product Backlog for Creative technology enabling the business to deliver on their requirements.
• Support a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem .
• Govern the usage of the Digital Asset Management platfrom (DAM) within the business, managing the operating model and establishing appropriate controls and workflows for our tools.
• Enable business adoption , supporting Ideation Workshops and User Story Creation, to drive product requirements and drive the adoption of the DAM in the business.
• Advise on DAM best practice including metadata, tagging, retention policies, usage rights, etc.
• Join Quarterly Planning & support experimentation & development teams in sprint planning as required .
• Support our DAM vendor partnerships & ensures tooling remains best-in-class
• Ensure Technology Stack for asset management adheres to Compliance & Policy Requirement s
• Support MarTech leadership in implementing martech strategy and specific initiatives

What you’ll bring :

• Experience of working with Adobe AEM Assets or similar digital asset management platforms, and integrating them with wider marketing technology
• Experience of working with Innovid (formerly Flashtalking) or similar DCO platforms is preferable but not essential.
• Experience working with Adobe Fusion preferable but not essential, identifying opportunities to use this or similar IPAAS to optimise and automate workflows.
• Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include Workflow tools, digital marketing, creative suite tooling, personalisation and others.
• A proven track record of product ownership in a complex & fast moving organisation.
• Proven track record influencing and working with decision makers to drive strategic decisions.
• Experience working in Agile Product Management preferred, and experience of SAFe Framework beneficial.
• Demonstrable experience of having built effective and trusted relationships with partners.
• Highly collaborative style and able to thrive in a team with experience of operating in a matrix structure, in fast paced organisations.
• A passion for media and technology - it’s at the core of everything we do.

Team Overview

The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on:

• Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale.
• Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities.
• Embedding best practice technologies and championing their adoption to further consolidate technology choices.
• Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation.
• Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies.

The Rewards:

There’s a reason people can’t stop talking about ! Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of best-in-class Sky VIP rewards and experiences

How You’ll Work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We’ve adopted a hybrid working approach to give more flexibility on where and how we work. You’ll find out more about what this means for this role during the recruitment process.

Your Office Base:

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

At Sky we don’t just look at your CV. We’re more passionate about who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As a Lead User Researcher in our Digital Customer Experience team, you’ll help Sky better understand our customers and their needs. You’ll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture.

Sitting within the Customer Experience Centre of Excellence, you’ll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you’ll ensure every digital interaction reflects Sky’s brand and ambition to deliver outstanding customer experiences.

What you’ll do

• Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels.
• Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys.
• Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes.
• Shape research practices and operations, promoting the value of user research across the organisation
• Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability.
• Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences.

What you’ll bring

• Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications.

• Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques.

• Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms.

• Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations.

• Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments.

We’d love to see examples of your work.
If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas:

• People - How you’ve built, supported, or enabled high-performing teams.
• Process - How you apply scalable user-centred design methods to deliver measurable outcomes.
• Position - How you influence strategy and champion design across an organisation.
• Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact

If you don’t have a formal portfolio, don’t worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact.

The Rewards:

There’s one thing people can’t stop talking about when it comes to : the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

How you’ll work

The hybrid working expectations for this role are 3 days in the office per week.

At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.

Your office base

• London (Osterley)

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

• OR Leeds

Our spacious Leeds tech hub is less than a mile from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Inclusion

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As a Lead Service Designer in our digital customer experience team, you’ll own the design of world-class customer journeys and service models across sales and service experiences. You’ll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs.

Sitting within the Customer Experience Centre of Excellence, you’ll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose: to create better experiences for our customers.

What you’ll do:

• Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards.
• Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice.
• Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs.
• Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict.
• Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency.
• Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.

What you’ll bring:

• Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations.
• Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking.
• Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery
• Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys.
• Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments.

We’d love to see examples of your work.
If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas:

• People - How you’ve built, supported, or enabled high-performing teams.
• Process - How you apply scalable user-centred design methods to deliver measurable outcomes.
• Position - How you influence strategy and champion design across an organisation.
• Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact

If you don’t have a formal portfolio, don’t worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact.

The Rewards:

There’s one thing people can’t stop talking about when it comes to : the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

How you’ll work

The hybrid working expectations for this role are 3 days in the office per week.

At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.

Your office base

• London (Osterley)

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

• OR Leeds

Our spacious Leeds tech hub is less than a mile from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Inclusion:

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

As a"Lead Content Designer"in our Digital Customer Experience team, you’ll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You’ll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards.

What you’ll do

• Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale.
• Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes.
• Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence.
• Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery.
• Translate insight into action, using research, analytics, and performance data to drive continuous improvement.
• Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions.
• Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints.
• Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice.
• Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success.

What you’ll bring

• Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact.
• Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale.
• Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity.
• Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components.
• Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension.
• Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions.
• Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale.
• Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset.

Portfolio:
Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas:

• People - Helping develop high-performing teams.
• Process - Applying scalable UCD methods that drive measurable outcomes.
• Position - Influencing strategy and embedding design across an organisation.
• Product - Producing provable world-class app-first digital experiences (Outcomes & Impact)

Team overview

Sitting within the"Customer Experience Centre of Excellence, you’ll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose. To create better experiences for our customers.

The rewards

There’s one thing people can’t stop talking about when it comes to : the perks . Here’s a taster:

• Sky Q, for the TV you love all in one place

• The magic of Sky Glass at an exclusive rate

• A generous pension package

• Private healthcare

• Discounted mobile and broadband

• A wide range of Sky VIP rewards and experiences

Inclusion & how you’ll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

OR

Leeds:
Our spacious tech hub is under a mile away from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark.

You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.
We’d love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

As a"Lead Content Designer"in our Digital Customer Experience team, you’ll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You’ll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards.

What you’ll do

• Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale.
• Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes.
• Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence.
• Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery.
• Translate insight into action, using research, analytics, and performance data to drive continuous improvement.
• Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions.
• Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints.
• Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice.
• Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success.

What you’ll bring

• Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact.
• Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale.
• Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity.
• Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components.
• Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension.
• Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions.
• Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale.
• Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset.

Portfolio:
Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas:

• People - Helping develop high-performing teams.
• Process - Applying scalable UCD methods that drive measurable outcomes.
• Position - Influencing strategy and embedding design across an organisation.
• Product - Producing provable world-class app-first digital experiences (Outcomes & Impact)

Team overview

Sitting within the"Customer Experience Centre of Excellence, you’ll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose. To create better experiences for our customers.

The rewards

There’s one thing people can’t stop talking about when it comes to : the perks . Here’s a taster:

• Sky Q, for the TV you love all in one place

• The magic of Sky Glass at an exclusive rate

• A generous pension package

• Private healthcare

• Discounted mobile and broadband

• A wide range of Sky VIP rewards and experiences

Inclusion & how you’ll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

OR

Leeds:
Our spacious tech hub is under a mile away from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark.

You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.
We’d love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

As a"Lead Content Designer"in our Digital Customer Experience team, you’ll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You’ll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards.

What you’ll do

• Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale.
• Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes.
• Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence.
• Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery.
• Translate insight into action, using research, analytics, and performance data to drive continuous improvement.
• Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions.
• Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints.
• Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice.
• Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success.

What you’ll bring

• Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact.
• Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale.
• Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity.
• Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components.
• Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension.
• Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions.
• Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale.
• Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset.

Portfolio:
Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas:

• People - Helping develop high-performing teams.
• Process - Applying scalable UCD methods that drive measurable outcomes.
• Position - Influencing strategy and embedding design across an organisation.
• Product - Producing provable world-class app-first digital experiences (Outcomes & Impact)

Team overview

Sitting within the"Customer Experience Centre of Excellence, you’ll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose. To create better experiences for our customers.

The rewards

There’s one thing people can’t stop talking about when it comes to : the perks . Here’s a taster:

• Sky Q, for the TV you love all in one place

• The magic of Sky Glass at an exclusive rate

• A generous pension package

• Private healthcare

• Discounted mobile and broadband

• A wide range of Sky VIP rewards and experiences

Inclusion & how you’ll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

OR

Leeds:
Our spacious tech hub is under a mile away from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark.

You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.
We’d love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As a Lead Service Designer in our digital customer experience team, you’ll own the design of world-class customer journeys and service models across sales and service experiences. You’ll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs.

Sitting within the Customer Experience Centre of Excellence, you’ll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose: to create better experiences for our customers.

What you’ll do:

• Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards.
• Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice.
• Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs.
• Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict.
• Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency.
• Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.

What you’ll bring:

• Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations.
• Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking.
• Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery
• Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys.
• Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments.

We’d love to see examples of your work.
If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas:

• People - How you’ve built, supported, or enabled high-performing teams.
• Process - How you apply scalable user-centred design methods to deliver measurable outcomes.
• Position - How you influence strategy and champion design across an organisation.
• Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact

If you don’t have a formal portfolio, don’t worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact.

The Rewards:

There’s one thing people can’t stop talking about when it comes to : the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

How you’ll work

The hybrid working expectations for this role are 3 days in the office per week.

At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.

Your office base

• London (Osterley)

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

• OR Leeds

Our spacious Leeds tech hub is less than a mile from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Inclusion:

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location: London / Sheffield (Hybrid 2 days in office)

Domain: Investment Technology (PMS, IBOR, ABOR)

Contract: 6-12 months contract

The Opportunity

We are seeking a seasoned Technical Architect to lead the architecture of complex investment systems at a mission-driven financial institution. This key role involves owning the front-to-back architectural integrity of the investment platform, ensuring seamless integration across Portfolio Management (PMS), Investment Book of Record (IBOR), and Accounting Book of Record (ABOR). Responsibilities include defining the technical roadmap, influencing strategy, and ensuring scalable, resilient systems for long-term growth.

Systems Evolution

• Design and oversee integrated PMS, IBOR, and ABOR architecture.
• Lead system transitions, integrations, and modernization.

Investment Lifecycle Architecture

• Architect solutions for complex events: capital calls, distributions, multi-tier funds, and valuation.
• Ensure architectural alignment across private equity and debt lifecycles.

Service Design Leadership

• Lead Service Design workshops; translate requirements into scalable technical blueprints.
• Champion long-term architectural integrity.

Architectural Output & Governance

• Produce high-quality architectural artefacts (HLDs, LLDs, integration patterns) aligned with enterprise standards.
• Ensure traceability from business requirements to implementation.

Data & Reporting Excellence

• Design and optimize back-end data models for regulatory, financial, and impact reporting.
• Ensure consistent, accurate IBOR and ABOR reporting.

Expertise:

• Deep domain knowledge of investment management lifecycles (PE/PD preferred).
• Expertise in capital calls, waterfall distributions, and valuations.

Systems:

• Proven experience with PMS, IBOR, and ABOR systems.
• Track record leading system integrations/platform transitions.

Architecture:

• Ability to apply Service Design to complex finance.
• Experience delivering enterprise-wide production-ready architectural outputs.

Data:

• Strong experience in back-end data modelling for complex financial/regulatory reporting.

The Bridge

• Ability to translate complex investment terminology into actionable technical requirements - and articulate technical constraints clearly to business stakeholders.

Why Join?

You will play a critical role in strengthening the technology foundation that supports large-scale investment activity and economic impact. This is an opportunity to build a ‘gold standard’ investment architecture within a high-stakes, purpose-led environment.

If you are passionate about investment technology, architectural excellence, and building resilient financial systems that enable long-term growth - we would love to hear from you.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.