Customer Experience Insight Manager

My client is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, they specialise in empowering businesses with the best solutions from the world’s leading providers.

We are specialists in:

• Microsoft Modern Work
• Cybersecurity
• Contact Centre Technology
• Mobile Solutions
• Communications & Connectivity

With nearly 15,000 customers, they’re just scratching the surface of their potential. Many of their clients currently benefit from one or two of their technologies, presenting an incredible opportunity to introduce them to the full suite of market-leading solutions.

Job Description

Join a Dynamic Team as a Customer Experience Insight Manager!??

Do you thrive in a fast-paced, innovative environment? My client is on a mission tobethe customersmosttrustedadvisorforcloud-basedtechnologies. Theyre looking for passionate and talented individuals to join their growing team. If you’re ready to turn insight into impact and help shape the future of customer experience this is your opportunity.

What will you be doing?

Youll be responsible for leading the delivery, and evolution of the CX Measurement and Insight strategy - ensuring the right questions are asked, at the right time, in the right way. Youll manage CX measurement tools and suppliers, create surveys, dashboards, and insight packs, and help the business understand the why behind customer behaviours and sentiment.

Working closely with the Customer Journey Design Manager, youll play a critical role in a Listen, Learn and Act approach turning data into actionable insight that drives improvements across the customer lifecycle. Youll use a blend of quantitative and qualitative research methods, and be comfortable conducting interviews, analysing data, and presenting findings to senior stakeholders in a clear and compelling way.

Youll champion the voice of the customer across the organisation, helping embed a culture of continuous improvement and customer-centric decision-making.

Theyre looking for someone who is a self-starter passionate, inquisitive, and confident in challenging perception vs reality. Youll be skilled at measuring what matters, connecting the dots, digging deeper to uncover what customers and employees are truly feeling, and identifying how we can remove pain points to deliver effortless, meaningful experiences. This is a key role in a growing team thats helping the business have the conversations that matter and drive the experiences their customers and people want to see.

Accountabilities and Deliverables:

• Responsible for the development and delivery of CX measurement strategies across key lifecycle stages (e.g. discover, buy, join, manage, support, renew).
• Identify and interpret the Voice of the Customer (VOC), Voice of the Employee (VOE), and operational CX indicators at each key touchpoint across the customer journey helping to uncover pain points, form hypotheses about whats driving customer and employee experiences, and deliver trusted insights that enable meaningful business conversations and informed decision-making.
• Design and manage surveys and methodology to gather trusted insight, using tools like Qualtrics, ensuring relevance, clarity, and actionable outcomes.
• Own and evolve CX KPIs (e.g. NPS, CSAT, CES, Adore Trust Index and many more), ensuring they are aligned to business goals and customer outcomes.
• Manage relationships with CX measurement suppliers and platforms, ensuring performance against SLAs and KPIs.
• Create and maintain dynamic dashboards and insight packs using Excel, Power BI, and other visualisation tools.
• Conduct root cause analysis using both quantitative and qualitative data to identify improvement opportunities.
• Facilitate workshops and insight sessions to surface key questions and drive stakeholder alignment.
• Present findings and recommendations to senior stakeholders in a clear, engaging, and tailored format.
• Collaborate with and challenge cross-functional teams constructively, helping them reflect on customer impact and translate insights into meaningful action
• Support the development of measurement documentation, including sample frameworks, governance processes, and close-the-loop mechanisms.
• Stay informed on market trends, competitor activity, and emerging CX methodologies to continuously improve our approach.

Core Competencies:

CX Measurement & Strategy Proven experience designing and managing CX measurement frameworks, KPIs, and methodologies aligned to business outcomes.

CX Tools & Measurement Mastery Deep expertise in configuring, managing, and optimising CX platforms (e.g. Qualtrics, Medallia), with a strong understanding of survey design, methodology, and tool performance. This is a critical capability for the role.

Insight Storytelling & Influence Ability to connect the dots across multiple data sources, uncover the real story, and communicate insights with clarity and conviction that drive action.

Data Interpretation & Analytical Thinking Strong analytical skills with the ability to turn data into actionable insight, challenge assumptions, and explore beyond the surface.

Strategic Connector & Business Acumen Skilled at linking insight to strategy and commercial impact, identifying patterns across journeys and feedback loops.

Customer Empathy & Listening Deep listening skills to understand customer and employee sentiment beyond the numbers.

Change Influence Confident in using insight to challenge the status quo and drive meaningful change across teams.

Stakeholder Engagement Effective communicator with experience presenting to senior leadership and influencing cross-functional teams.

CX Tools & Research Expertise Proficient in tools such as Qualtrics, Excel, Power BI, Journey Mapping using Mural, (Miro, UXPressia); experienced in survey design, customer interviews, and applying design thinking principles.

Supplier Management Skilled in managing third-party relationships and driving performance against SLAs and KPIs.

Governance & Continuous Improvement Strong organisational skills with experience managing governance processes and embedding a culture of customer-centric improvement.

What else looks good for this role:

• Strong experience in quantitative and qualitative research, including customer interviews, survey design, and insight generation.
• Ability to analyse and interpret data using tools like Excel, Power BI, and other visualisation platforms with a focus on storytelling and identifying both what the data reveals and what it doesnt.
• Experience in Customer Journey Mapping and Journey Design
• Passionate about Customer Experience, Managed Services, and has strong technical, commercial and market knowledge.
• Experience in Managed Service Provider or IT and Telecoms environment desirable but not essential.
• Exposure to ITIL, Lean Six Sigma, or service management principles.
• Experience working in agile environments and applying design thinking methods.

Qualifications:

• 3+ years of experience in CX measurement, customer insight, or performance management roles.
• Extensive experience with CX measurement tools and methodologies (e.g. Qualtrics, NPS, CSAT, CES) this is critical to the role.
• Proven ability to configure, manage, and optimise CX platforms to support insight generation and continuous improvement.
• Experience presenting insights to senior leadership and influencing strategic decisions.
• Strong understanding of survey design, data analysis, and insight generation.
• ITIL Foundation and Lean Six Sigma Green Belt preferred.
• Experience in supplier management and performance tracking (SLAs, KPIs, OKRs).

Location: London Hybrid

While the preference is for candidates to be based in theReading or London offices, my client is flexible and happy to consider other UK office locations.

Were looking for an experienced Lead Engineer with a strong background in aerospace or aviation to take ownership of back-to-birth (BTB) traceability for aircraft landing gear systems. In this role, youll ensure full compliance with airworthiness regulations by managing accurate, end-to-end documentation across the component lifecycle. Youll lead a small team, collaborate with global stakeholders, and play a key role in maintaining the highest standards of technical records and traceability.

Office based role - Monday to Friday

Key Responsibilities

• Lead and support a team of documentation engineers, administrators, and external partners
• Manage end-to-end BTB traceability for landing gear components, ensuring full lifecycle documentation
• Verify, reconcile, and approve documentation from OEMs, MROs, and suppliers
• Ensure compliance with aviation regulations (EASA, FAA) and internal standards
• Resolve documentation gaps, discrepancies, and non-conformities
• Collaborate with airlines, lessors, regulators, and internal teams to recover and validate records
• Drive continuous improvement and digitalisation of technical records processes
• Prepare detailed BTB reports and present findings to stakeholders and customers
• Provide technical expertise on both individual components and full asset projects

What Were Looking For

• Degree in Aeronautical, Mechanical Engineering, or equivalent experience
• Proven experience in aerospace or aviation is essential
• Strong background in aircraft technical records, documentation, or engineering (5+ years)
• In-depth knowledge of landing gear systems and BTB traceability
• Familiarity with EASA/FAA regulations (Part 145, Part M, Part 21)
• Experience with lease transitions, redeliveries, or major overhauls is highly desirable
• Proficiency in technical records systems (e.g., AMOS, TRAX) and MS Office
• Strong leadership, organisation, and stakeholder management skills

Our Benefits

We offer a wide range of benefits designed to support your wellbeing, lifestyle, and career, including:

• Flight discounts and reduced travel rates
• Purchase and selling of annual leave
• Generous paid paternity and maternity leave
• One wellbeing day per year, dedicated to supporting your mental and physical wellbeing
• Discounts on hotels, retail, and leisure activities
• Employer pension contributions
• Reduced gym memberships to support a healthy lifestyle
• Company events and organised sporting groups to encourage connection and wellbeing

In addition, our facility is within walking distance of the Elizabeth Line, making commuting quick, easy, and seamless from across London and beyond.

Role Purpose To design, translate, and implement future-state Oracle Fusion Core HR processes that replace legacy SAP HCM, ensuring simplified hire-to-retire processes, strong data governance, GDPR compliance, payroll alignment, and high adoption by HR, managers, and employees. Key Responsibilities - Lead HR Core functional design across hire-to-retire processes - Translate SAP HCM (PA/OM) processes into Oracle Fusion Core HR best-practice designs - Simplify legacy SAP-driven complexity and local variations - Own HR data migration rules, cleansing approach, and validation - Ensure HR design aligns with Payroll, IAM, and downstream integrations - Support HR security, role-based access, and GDPR compliance - Lead HR input into testing, cutover, and go-live readiness - Act as HR Design Authority for Core HR decisions Skills Mapped toProgrammePhases ProgrammePhase HR Core Functional Skills Expected Outcomes Mobilisation& Discovery SAP HCM PA/OM knowledge, HR domainexpertise, stakeholder engagement Clear understanding of legacy SAP HR complexity and risks Design Oracle Fusion Core HR, process translation,securityand approval design Approved future-state HR processes aligned to Oracle standards Data Migration Worker, assignment, absence, and hierarchy data mapping and cleansing Clean, compliant HR data ready for payroll dependency Build & Test HR scenario definition, SIT/UAT support, payroll dependency validation Validated end-to-end hire-to-retire scenarios Cutover & Go-Live HR cutover planning, absence balances, manager readiness Stable go-live withaccurateHR and payroll-aligned data Post Go-Live / Hypercare Issue resolution,optimisation,HRand manager support High adoption and reduced HR manual workarounds Essential Skills & Experience - Proven experience delivering HR Core ERP transformation (SAP to Oracle Fusion preferred) - Strong SAP HCM (PA/OM) background with Oracle Fusion Core HR implementation experience - Deep understanding of hire-to-retire processes and HR operating models - Hands-on HR data migration and reconciliation experience - Strong understanding of HR security, GDPR, and data privacy - Experience working closely with Payroll teams and dependencies Desirable Experience - Public sector or highly regulated environment experience - Experience with Absence Management configuration - Experience supporting HR self-service adoption - Experience working with System Integrators BehaviouralAttributes - Adopt-not-adapt mindset - Confident challenging legacy HR practices - Strong data ownership and attention to detail - Clear communicator with HR, IT, and business stakeholders - Calm and credible underprogrammepressure

(Cloud Storage & Data Platform Transformation)

Location: UK - Experience Level: Senior / Lead

Role Overview

We are looking for a Data Technology Delivery & Change Manager to lead the delivery and adoption of a modern enterprise object storage operating model.

This role sits at the intersection of delivery leadership, operating model design, and change management, with a strong focus on enabling teams to transition from legacy data storage approaches to S3 based storage patterns safely, efficiently, and at scale.

Success in this role is measured by adoption, operational stability, and sustained behavioural change across data and technology teams.

Key Responsibilities Delivery Leadership & Operating Model Build

• Own the end to end delivery of a storage operating model from discovery and design through rollout and continuous improvement.
• Define and embed standard operating procedures covering provisioning, access management, cost governance, resilience, and naming conventions.
• Establish clear roles, responsibilities, and decision forums across platform, engineering, operations, security, and data teams.
• Actively manage risks, dependencies, and delivery milestones with transparency and pace.

Tooling & Operational Enablement

• Identify and enable tooling required to operate and scale object storage usage.
• Partner with engineering teams to prioritise platform capabilities that reduce friction for adopters.
• Ensure operational readiness through runbooks, support models, SLAs/SLOs, and knowledge transfer.

Adoption & Migration Enablement

• Design and execute a structured adoption and migration strategy from legacy data storage patterns (e.g., HDFS based pipelines) to S3 backed approaches.
• Proactively engage and influence consuming teams, turning interest into active adoption.
• Track progress, surface blockers early, and drive resolution.

Change Management & Communications

• Build and execute a change management plan, including stakeholder mapping, communications, training, and feedback loops.
• Produce clear, usable guidance such as quick start materials, FAQs, and “golden paths”.
• Measure adoption and operational maturity, using insights to continuously refine the operating model.

Skills & Experience Essential

• Strong delivery management experience within complex data or technology environments.
• Proven ability to lead platform or service operating model delivery.
• Experience driving technology adoption and change, not just implementation.
• Working knowledge of data pipelines and storage concepts, including object storage (S3 style) and legacy platforms.
• Ability to translate technical detail into clear, actionable guidance for diverse audiences.
• Excellent stakeholder management, planning, and risk management skills.

Desirable

• Experience in large, regulated, or multi team environments.
• Exposure to cloud data platform modernisation initiatives.
• Background working closely with engineering and Data Ops teams.

What You’ll Influence

• How enterprise data storage platforms are operated, governed, and adopted.
• The pace and effectiveness of data technology modernisation.
• Long term sustainability, resilience, and cost transparency of storage services.

Overview

Who we are

80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?

Zinier is a company on a mission to empower frontline workers - and the people supporting them - to achieve greater things for themselves and the world around them. With the majority of workers worldwide being deskless, Zinier recognizes the need for Technology Equity to improve the lives and productivity of these workers who keep the world up and running.

We are a remote-first, global team headquartered in Silicon Valley. Our hybrid workforce is spread across Europe, the United States, Singapore, and Bangalore, India, with leading investors that include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC.

Where you are located

Anywhere in the UK, or Europe; able to collaborate with customers and teams in other countries or continents as needed, either remotely or in-person (occasional travel needed).

What the role offers

• Own post-implementation customer journeys for a portfolio of accounts, driving adoption from go-live through sustained value delivery and measurable ROI achievement
• Proactively monitor customer health (usage, sentiment, support tickets) and orchestrate interventions before issues escalate into churn risks
• Lead Quarterly Business Reviews (QBRs) that demonstrate ROI, identify expansion opportunities, and strengthen executive relationships
• Navigate complex stakeholder environments, building trusted relationships across operational teams, IT, and service delivery leadership
• Facilitate adoption activities (workshops, training, change management) that transform user resistance into platform advocacy and feature utilisation
• Identify and qualify expansion opportunities based on customer maturity and usage patterns; own or support renewal processes to achieve NRR targets
• Collaborate cross-functionally with PS on handoffs, Support on escalations, Product on roadmap feedback, and Sales on commercial opportunities
• Drive continuous improvement by developing repeatable playbooks, experimenting with engagement approaches, and contributing to evolving CS methodology

What you’ll bring to the role

• 5-8 years in customer success, account management, or consulting within B2B SaaS; proven track record managing complex relationships and delivering measurable outcomes in fast-paced environments
• Exceptional stakeholder orchestration skills: Navigate multi-layered organisations, influence without authority, and craft compelling narratives for diverse audiences
• Strategic thinker with bias to action: Balance long-term vision with tactical execution; make decisions with 70% data, zoom in/out as needed
• First-principles problem solver: Strong business acumen with grasp of operational metrics, ROI modelling, and data-driven decision making
• Technical fluency and change management expertise: Understand product functionality, troubleshoot credibly with IT teams, and deploy adoption interventions that overcome resistance
• Hustler mentality with customer empathy: Resourceful, persistent, opportunistic; genuine passion for customer success with comfort navigating complexity
• Excellent communication and facilitation: Experience leading workshops, executive presentations, and training; ability to distill complexity into actionable insights
• Be Hungry. Be Humble. Be Honest. And Hustle.

Own the customer journey. Drive transformation. Be the reason our customers thrive.

About this role London or Budapest Business Unit Overview

BlackRock’s Transition Management (TRIM) team manages more than 300 transitions a year from hubs in London, Budapest, New York, San Francisco, Tokyo, Singapore, and Hong Kong across equity, fixed income, and multiasset transitions. The transition service encompasses detailed analytics, portfolio and risk management, and execution implementation to achieve bespoke client outcomes.

Our clients include many of the largest asset owners globally, including central banks, sovereign wealth funds, public and corporate pension plans, and other institutional investors. The group offers one of the industry’s most comprehensive and established transition management platforms.

Role Overview

Transition Management is a hightrust activity where clients and internal platforms entrust BlackRock with the reorganisation of significant portfolios. The Transition Manager is accountable for planning, structuring, and delivering portfolio transitions and restructurings end to end, with a strong focus on cost efficiency, risk control, and execution quality.

The role plays a central part in shaping and coordinating transition activity, working closely with clients, client strategists, transition portfolio managers, and internal operations teams.

Key Responsibilities

• Scope, structure, and manage portfolio transitions and restructurings end to end, including designing and owning detailed transition and execution plans covering sequencing, governance, and control considerations
• Coordinate and communicate effectively with internal and external stakeholders across investment, trading, operations, and clients, including escalation of issues and framing of decisions where required
• Identify, assess, and mitigate market, execution, operational, and process risks throughout the transition lifecycle
• Develop a deep understanding of portfolio exposures, execution approaches, operational dependencies, and risk tradeoffs
• Design, implement, and monitor detailed operating and execution models appropriate to the complexity of each transition
• Support Internal Transition Management (iTRIM) activity, including internal and inspecies restructurings, with a strong focus on governance, coordination, and execution oversight
• Partner with Transition Portfolio Managers to align transition infrastructure, risk controls, and stakeholder arrangements to the agreed trading and execution strategy
• Contribute to the ongoing development and improvement of transition processes, controls, and working practices

Skills and Capabilities

• Ability to represent the transition confidently with clients, including leading discussions, managing expectations, and addressing issues or changes in a clear and pragmatic manner
• Ability to influence and align stakeholders to achieve objectives in complex environments, including situations without direct authority or formal control
• Strong project ownership skills with the ability to drive complex, multistakeholder initiatives end to end
• Solid understanding of capital markets, financial instruments, and portfolio structures
• Ability to operate across complex, multiteam operating models, applying strong analytical skills and sound judgment to navigate ambiguity, assess tradeoffs, and support decision making
• Clear and effective written and verbal communication skills, with the ability to explain complex topics in a practical way
• Comfort operating in fastpaced environments with competing priorities
• Proficiency in Excel; familiarity with transition costing, workflow, or project management tools is advantageous
• Ownership mindset and integrity, combined with the ability to proactively leverage technology and datadriven tools to improve delivery and decision making, including openness to automation, analytics, and AI
• Bachelor’s degree or equivalent business experience required, IMC a plus
• Knowledge of an additional European language is an advantage

Relevant Experience

• 2-4 years’ experience in the asset management industry, with a preference for project management experience
• Track record of delivering complex, timecritical projects or requests for clients or senior internal stakeholders within financial services
• Experience working in roles requiring strong judgment, coordination, and delivery across multiple teams, functions, or external counterpartiesExperience operating in an investment management, trading, operations, custody, or closely related environment, with exposure to portfoliorelated activity
• Exposure to portfolio transitions, restructurings, internal reorganisations, or inspecie activity is beneficial but not required
• Experience contributing to process improvement, operating model change, or enhancement of controls, governance, or ways of working is advantageous

Development and Progression

The role offers the opportunity to build deep expertise in transition management and portfolio restructuring while progressively expanding scope and responsibility. Over time, successful candidates are expected to take increased ownership of complex activity, contribute to the development of standards and ways of working, and play a broader role in shaping how transition activity is delivered across the team.

Our Benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our Hybrid Work Model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.

Role Title: Manager / Sr Manager Employee Relations

Location: UK (London)

Summary of Roles & Responsibility

We are seeking an experienced Employee Relations Manager to lead the Employee Relations (ER) function for UK & I. The ER Manager will develop a deep understanding of Infosys’s business and will collaborate with HR teams, Legal functions and business leaders to drive the Employee Relations function/policies/processes and interventions in UK & I. Manager/Sr Manager ER is a subject matter expert on employee relations issues and leads Employee relations function for a country or sub-function. Will ensure compliance with the applicable labor laws and regulations and work on enabling awareness to leaders, managers and employees about ER related policies. ER manager will be responsible for interventions to sustain culture & values that align with the organization’s goal and strategy to create a more positive and productive work environment. This role holder will be responsible for reviewing, formulating and implementing the Employee Relations function/practices in UK & I. As the Lead of the Employee Relations functions in UK & I, you will be the point of contact for all Employee Relations matters in the country such as preventive and corrective actions of behavior/value incidents, disciplinary processes, major employee grievances and investigations.

Details of Roles & Responsibility: Strategic ER Management

• Responsible for ER strategy for UK&I region. Provides specialist advice on employee relations requirements and procedures to Business leaders, HR leaders and Sr management
• Establishing/sustaining/and improving ER process and process owner for operational matrices
• Drives ER processes including separations/terminations, absence management, performance management, workplace grievances, investigations and creation of required documentation to support those processes in close coordination with Legal teams. Review the Employee relations practices/policies involving value violations (disciplinary process), grievance redressal process, performance deficiency process and suggest changes/improvements
• Guide & enable Business partner HR, Business leaders, Manager community on the following:
• Values adherence: Proactive measures to avoid the occurrence of various types of value digressions. In case of incidents of value digressions, process & methods to conduct investigations and ensuing actions
• Employee grievances: Proactive measures to avoid the occurrence of grievances among employees to ensure a positive work environment. In case of the occurrence of grievances, process to be followed.
• Performance deficiencies: Enable Business partner HR and Business leaders on the process to be followed in of performance improvement plans or poor performance exits.
• Drive anti-sexual harassment initiatives, and coordinate internal investigations in case of any incident
• Work with Labour authorities and other stake holders for statutory compliances involving Employee relations functions.
• Work with Unions (if any) as applicable with an objective of a positive work environment in line with Business strategy and business need
• Conduct or support central teams in case of any whistleblower investigations as needed
• Conduct trend analysis to forecast and take measures to prevent incidents
• Undertake management development activities by coaching, influencing, and sharing knowledge to increase manager’s abilities to manage their teams.
• Stay current on employment law, ER practices and trends.
• Track and interpret tends in employee relations to proactively identify issues and develop training and other interventions and solutions.
• Promote the Company’s Culture and policies.

Knowledge & Skills

• Minimum of 10 - 20 years’ experience in HR with at least 5 years exposure to Employee Relations functions in UK
• ER manager will be a subject matter expert in Employee Relations of UK&I. Exposure to ER practices in Continental Europe will be an added advantage
• Strong team players enjoy a fast paced, evolving international environment and who is proactive, assertive, decisive, and resilient.
• A key capability is the ability to understand the global business context and to be able to make practical, risk-based decisions that drive business outcomes based on solid employment law knowledge and experience, process improvement mindset and key understanding of HR matters.
• Strong written and verbal communications skills
• Experience in dealing with conflict resolution
• Ability to adapt quickly to a changing environmentCoaching and Influencing skills.
• Proficiency in Microsoft Office skills (Outlook, Excel, Word, PPT etc.).

The Fisher Investments Institutional Group (FIIG) serves a global client base of diverse investors, including corporate, public and multi-employer pension funds, foundations and endowments, insurance and financial institutions, and governments. FI currently manages $27B AUM with Responsible Investments/ESG/SRI guidelines (Environmental, Social, Governance/Socially Responsible Investing) for clients around the globe.

The Opportunity:

As the Responsible Investments (RI) Program Manager, you will lead the lifecycle of FIIG’s RI-related investment offerings which today include a diverse set of ESG/Sustainable/Impact/Paris-aligned/SRI branded strategies. Such leadership includes roadmap & product strategy development, competitor research, product design & enhancement, and external positioning. You will collaborate with multiple FIIG teams (New Strategy Development, Engagement, Sales/RFP, Marketing & Content) and firm groups (Portfolio Management Group, Legal Compliance Department, etc). You will understand global ESG investment trends & regulations to ensure the firm’s institutional ESG offerings are best positioned to meet current and future client demands.

The Day-to-Day:

• Support and develop ESG-product strategy, roadmap and business cases with firm stakeholders
• Conduct market and competitor analysis for equity/fixed ESG-product design and enhancement
• Create external product positioning, value-propositions, and key answers for FI’s ESG & Investment process
• Support the Responsible Investments team in day-to-day client/prospect requests and act as an internal ESG expert supporting training
• Maintain expertise in shifting ESG regulatory trends, industry standards, and best practices
• Monitor market developments from external organizations, third party reporting frameworks (e.g. PRI), ESG labels to understand evolving markets standards and client preferences

Your Qualifications:

• 5+ years’ experience in the financial services sector with at least 3 years in ESG-product development, investment management, or manager research at an asset management/investment consulting firm
• Strong understanding of global equity markets, institutional investors, portfolio management techniques with experience communicating complex investment concepts
• Proven knowledge of ESG-related investor & regulatory trends in the EU (e.g. SFDR), UK and US
• Passionate about both Responsible Investments & asset management
• Experience using tools from services such as FactSet, Morningstar, and ESG data providers

Why Fisher Investments Europe:

The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that we align with our clients’ best interests by using a simple and transparent fee structure and recognised European custodians.

It’s the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including:

• 100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents
• 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays
• Enhanced maternity pay package with 16 weeks’ top up to full base pay for eligible employees
• $10,000 fertility, hormonal health and family-forming benefit
• A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions
• Gym subsidy of up to £50 per month
• Employee Assistance Program and other emotional wellbeing services
• A collaborative working environment that practises ongoing training, educational support and employee appreciation events
• This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.

Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency.

FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER

Business Information Model & Data Architect

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what is all about. Join us and be part of something extraordinary.

We’re seeking a Business Information Model & Data Architect to lead the design and development of our enterprise data domain structure. This role will define how critical data assets (e.g., Customer, Account, Transaction, Product, Risk) are organized, governed, and integrated into our business information model (BIM). The successful candidate will play a key role in establishing enterprise wide consistency, accountability, scalability and sustainability of data, leveraging platforms like Collibra to embed governance into day to day business processes or procedures. The role is based in Manchester.

In this role, you’ll make an impact in the following ways:

• Define and maintain the enterprise wide data domain framework, including scope, boundaries, ownership, and relationships.
• Develop BIM to align business semantics across the organization.
• Work with Collibra Developers to configure Collibra asset types, e.g., data domains, data concepts, relationships, and workflows to support requirements of BIM.
• Establish metadata standards, naming conventions, and strategies for domain/concept/business term/column hydration into Collibra.
• Participate in workshops with business and technical stakeholders to approve defined domain structures and semantics.
• Partner with data owners, stewards, and custodians to ensure clear accountability within each domain.
• Support governance councils and committees in prioritizing and approving domain structures.
• Align domain design with industry frameworks (DAMA DMBOK, DCAM, ISO, NIST).
• Ensure compliance with regulatory requirements (GDPR, BCBS 239, CCAR, AML/KYC).
• Establish KPIs to measure domain adoption, quality, and stewardship maturity.
• Recommend improvements to enhance efficiency, automation, and integration of governance practices.
• Use AI to uplift the BNY BIM.
• Periodic review of BIM standards.

To be successful in this role, we’re seeking the following:

• Degree or experience in Information Systems, Data Architecture, or related field.
• Strong experience in data modeling, information architecture, or metadata management (financial services strongly preferred).
• Hands on experience with Collibra (or equivalent governance platforms), including knowledge of implementation of BIM.
• Strong understanding of data governance frameworks (DAMA DMBOK, DCAM).
• Knowledge of financial services data domains: Customer, Account, Product, Transaction, Risk, Compliance.
• Proficiency with data modeling notations (conceptual/logical modeling, UML, ER diagrams).
• Excellent communication and facilitation skills for engaging stakeholders across business and IT.
• Experience in prompt definition for AI Tools.
• Experience in metadata management and cataloging tools.
• Prior experience in financial services, banking, or asset management environments.
• Experience in Data Modeling using tools such as Erwin, Visual Paradigm, Rational Software Architect.

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay for performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Barnet Mencap is a charity based in Finchley supporting people with learning disabilities and autistic people across Barnet. Through our Bright Futures Employment Programme, we support individuals into meaningful employment, training, and long-term independence. We are looking for a motivated and outcome-focused Employment Officer to join our team. This role is centred on supporting individuals into sustained employment, managing a caseload of learners, and working directly with employers to create real opportunities.

Location: Barnet, Greater London (On-site). Pay: £14.80 per hour. Employment type: Part-time, Permanent.

The Role

• Manage a caseload of learners and support them into work
• Deliver 1:1 employability support and job club sessions
• Support CV writing, applications, and interview preparation
• Build relationships with employers and identify opportunities
• Support individuals in the workplace where needed
• Track outcomes and maintain accurate records

The Candidate

• Experience working with people with learning disabilities and/or autistic people
• Understanding of barriers to employment
• Strong communication and organisational skills
• Ability to motivate and support individuals
• Experience delivering structured support (desirable: employment programmes)

What We Offer

• 30 days annual leave (pro rata, including Bank Holidays)
• TOIL system and flexible working approach
• Supportive team environment
• Opportunity to be part of a high-impact employment programme

The successful candidate will be required to complete an enhanced Disclosure and Barring Service application in line with Section 115 of the Police Act 1997.

Closing Date: Friday 15th May 2026. Interview Date: We will review applications as they come in and offer interviews to those who meet the criteria.

JOB BAND: F
CONTRACT TYPE: Permanent, Full-time
DEPARTMENT: Talent & Inclusion
LOCATION: Flexible (UK)
PROPOSED SALARY RANGE: £130,000 - £165,000 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

We’re happy to discuss flexible working. If you’d like to, please indicate your preference in the application - though there’s no obligation to do so now. Flexible working will be part of the discussion at offer stage.

Purpose of the role

The Head of Skills & Capability leads the organisation’s skills, learning and capability agenda, ensuring people and teams have the skills, confidence and opportunities to perform, adapt and thrive.

This role sets the long term direction for skills and learning, translating workforce and organisational priorities into a coherent, evidence led skills ecosystem. It brings together strategy, technology and culture change to embed skills into everyday work, strengthen performance and build future readiness.

The role works closely with senior leaders to make capability and learning a shared responsibility and a genuine driver of organisational value, ensuring the organisation’s skills profile remains robust, relevant and sustainable by attending to the distinct needs, contexts and career pathways of different workforce populations across the BBC.

Key responsibilities and impact

• Lead the organisation wide Skills & Capability strategy, ensuring alignment with workforce priorities and long term strategic workforce plans.
• Translate organisational change, evolving operating models and workforce needs into prioritised, adaptable skills frameworks, capability plans and career pathways.
• Design differentiated skills approaches for editorial, production, technology, corporate and early career populations, ensuring equitable access and a balanced skills profile.
• Build and maintain a data driven understanding of organisational capability, skills supply, demand and progression.
• Create and embed a joined up digital skills ecosystem, driving adoption of digital and AI enabled skills tools to enhance development and performance.
• Use data, insight and workforce intelligence to guide strategic decisions, assess impact and continuously refine the strategy.
• Lead, develop and empower a high performing, multidisciplinary skills team, fostering collaboration, accountability and cohesion.

Your skills and experience

Essential criteria:

• Proven ability to create and deliver a compelling, organisation wide vision for skills and capability.
• Significant experience leading large scale skills and capability strategies in complex environments.
• Strong ability to anticipate organisational and sector shifts and translate insight into practical, adaptive responses.
• Excellent influencing and partnership building skills with senior leaders and stakeholders.
• Experience leading complex organisational change with a data led, commercially aware approach.

Desirable:

• Deep knowledge of emerging skills technologies, digital learning platforms and AI enabled skills tools.
• Experience designing skills frameworks for diverse workforce populations.
• Background in workforce planning, talent management or organisational development.
• Experience representing an organisation externally on skills, capability or learning agendas.
• Proven ability to oversee commercial and supplier arrangements, ensuring value for money and return on investment.

Equal Opportunity / EEO Statement

We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion and/or belief. We are a disability confident employer and will provide reasonable adjustments where required.

Legal disclosure requirement

Before your start date you may need to disclose any unspent convictions or police charges, in line with the BBC Employment and Recruitment policy. Failure to disclose may result in the withdrawal of your offer.

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by leveraging Salesforce Financial Services Cloud (FSC) to support adviser, customer and operational journeys across our Life, Wealth and Retirement propositions.

Job Purpose
The Business Analyst will play a key role in enabling business change through the delivery of Salesforce Financial Services Cloud solutions. You will work closely with business stakeholders, product teams and Salesforce engineering teams to define, shape and support the implementation of end-to-end financial services processes within Salesforce and its integrated ecosystem.

This role bridges business and technology, ensuring that Customer and Colleagues requirements are clearly articulated, aligned to FSC capabilities and data models, and traceable from business outcomes through to Salesforce configuration, development and testing.
The Business Analyst drives continuous improvement of customer and colleague experience through the business process reengineering, modernisation and adoption of automation (including AI).

Key Responsibilities

• Collaborate with business stakeholders, product owners and Salesforce delivery teams to identify and define business needs aligned to Salesforce FSC capabilities
• Translate business objectives into Salesforce-focused requirements, including epics, features, user stories, acceptance criteria and functional specifications
• Support prioritisation of Salesforce backlog items based on business value, customer outcomes, regulatory considerations and delivery constraints
• Act as a key liaison between business teams, Salesforce platform teams and third-party suppliers to agree scope, solution design and delivery approach
• Analyse and document end-to-end financial services processes (e.g. onboarding, servicing, advice, case management), identifying opportunities to optimise through Salesforce FSC
• Ensure requirements align to Salesforce FSC data models, data quality standards and integration patterns
• Maintain high-quality analysis artefacts to support traceability from business outcomes through to Salesforce build and testing
• Support testing activities by ensuring clear acceptance criteria and validating delivered Salesforce functionality against business expectations
• Contribute to continuous improvement of Salesforce processes, features and ways of working
• Champion the use Salesforce across the business, supporting ongoing adoption and embedding.

Key Accountabilities

• Enable successful delivery of Salesforce FSC initiatives that meet defined business, customer and regulatory needs
• Manage and engage stakeholders to shape Salesforce-driven change and ensure shared understanding of outcomes
• Ensure Salesforce solutions comply with legal, regulatory and governance requirements relevant to the Life & Wealth industry
• Produce business analysis deliverables that meet audit, traceability and quality standards
• Apply strong analytical and data analysis skills to understand complex Salesforce-led processes and data flows
• Support feedback loops and retrospectives to improve Salesforce delivery and adoption
• Drive continuous improvement of customer and colleague experience through business process reengineering and adoption of tools such as automation (including AI), whilst driving re-use across the organisation.

Skills, Knowledge and Experience

• Proven experience as a Business Analyst within financial services, ideally Life, Group Protection, Wealth or Retirement
• Hands-on experience working on Salesforce platforms, preferably Financial Services Cloud
• Strong understanding of Salesforce FSC concepts, including customer and household models, servicing journeys and case management
• Experience defining requirements for Salesforce configuration, customisation and integrations
• Experience with Lean or Systems Thinking methodologies for process improvement and collaboration, driving efficiency and removing failure demand and waste, identifying opportunities for automation, AI or other relevant tools.
• Ability to analyse and map end-to-end business processes and data flows within a Salesforce ecosystem
• Experience working with Agile delivery approaches (Scrum, Kanban) and familiarity with Waterfall where appropriate
• Strong stakeholder management skills, with the ability to communicate complex Salesforce concepts to non-technical audiences
• Experience supporting testing activities and validating Salesforce solutions against business requirements
• Familiarity with regulated environments and applying regulatory considerations to system and process design
• Deep understanding of regulatory, security, and data protection requirements relevant to Salesforce solutions in the financial services sector.
• Strong partnership with technical leads to ensure business requirements are technically feasible and aligned with best practice in security, data management, and DevOps
• Resourceful, detail-oriented and comfortable working in a fast-paced, evolving Salesforce delivery environment

Benefits of working at Canada Life

We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that’s regularly reviewed. As a Canada Life UK colleague, you’ll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.

How we work at Canada Life

Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward.

We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That’s why we offer a range of training, flexible working and opportunities to grow and develop.

Diversity and inclusion

Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we’re making in DEI, and we continue for it to be a significant focus.

“At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all.” Nick Harding, Chief People Officer, Canada Life UK

We appreciate that everyone has different work and life responsibilities. We’re happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.

The Early Talent Programme Manager will manage the end-to-end delivery of our Early Talent programmes in the UK work closely with our technical development team to align our programme experience in Ireland. The role will deliver high quality, compliant, future-focused Early Talent programmes that aligned with our business needs, EMEA Early Talent strategy and future growth. The Early Talent Programme Manager acts as a subject matter expert for UK&I Early Talent programmes and collaborates with key stakeholders and external education partners to ensure a great experience for our Early Talent and managers. What you'll do Attract Develop and execute the attraction strategy to increase our Early Talent pipelines and brand awareness through digital platforms, schools' engagement and external partnerships across our key locations. Drive diversity focused attraction initiatives to boarded talent pipeline. Lead the recruitment process across our Early Talent programmes, including supporting application screening, leading and design fair and inclusive assessment centres and interview frameworks. Monitor and optimise recruitment metrics (conversion rates, time to hire and candidate experience). Ensure an engaging and high-quality candidate experience throughout. Onboarding Deliver structured onboarding and induction programmes tailored to early careers hires and the transition from 'classroom to career. Partner with HR and business teams to ensure readiness for new joiners. Deliver manager and mentor training in preparation for new early talent hires. Grow Manage relationships with training providers, managers, technical guides, apprentices and key stakeholders. Manage the annual cohort of apprentices hires with both their Apprenticeship pathway and Digital Realty journey. Establish and maintain a robust framework for reviews, feedback and monitoring with early talent, managers, technical guides and stakeholders to drive ongoing support and individual development. Design and deliver soft skills training, facilitate workshops and build opportunities for skills growth. Create a community, networks and mentoring opportunities that aligned with the EMEA Early Talent strategy. Work with operations L&D, technical trainers and local teams for technical training programmes alignment and needs. Champion a strong pastoral approach, creating a supportive and inclusive environment. Support and coach technical guides and managers, driving best practice. Track progression, performance and development outcomes. Retain Lead through data and feedback driven reporting and decision making. Align and engage with industry forums to ensure continued best practice. Gather feedback (surveys, focus groups) to continuously improve the program. Support career pathways and internal mobility. What you'll need Proven experience in Early Talent development or recruitment is essential, ideally with a background delivering Apprenticeship programmes. Experience designing and managing scalable programs and processes. Experience in delivering diverse talent and inclusive hiring and attraction practices. Excellent communication, facilitation and presentation skills. Data driven mindset with the ability to analyse and improve outcomes. Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.

Founded in Japan in 1887, Kao is passionate about making a difference in people’s lives with our high quality products and services to create a Kirei Life for all - a beautiful life that respects the needs of our consumers and customers as well as the planet. We never compromise on quality and craft our products with care for the consumer and the environment.

As a company driven by purpose and strong corporate values we pride ourselves to be listed among the World’s Most Ethical Companies for 19 consecutive years. Our corporate philosophy, the Kao Way, guides us in everything we do - acting with integrity, courageously driving innovation and treating each other with trust and respect.

The Role

Leads and delivers Kao’s DE&I and Wellbeing strategy, aligning closely with Global and Regional priorities. In a matrix environment, ensures initiatives are impactful, legally compliant, and culturally relevant across countries and functions. Provides strategic leadership and governance to foster an inclusive culture, acting as a key bridge between regional and global efforts. A hands on role, driving execution while driving cross regional initiatives and harmonization. Member of the EMEA HR Leadership Team, reporting to the VP HCD EMEA.

Responsibilities Strategy and Alignment

• Lead the development and execution of the DE&I and Wellbeing strategy, ensuring alignment with Kao’s global and local DE&I and Wellbeing vision, ESG framework, corporate philosophy, and business priorities.
• Translate the overarching strategy into actionable regional plans that reflect local cultural, legislative, and operational contexts within a matrix organisational structure.
• Act as a subject matter expert, advising colleagues and senior leaders on all aspects of DE&I and employee Wellbeing.
• Co lead Kao’s Global Ambassadors Programme, including shaping shared initiatives, defining common goals, and strengthening ambassador capability through targeted upskilling.
• Monitor and provide guidance on DE&I and Wellbeing related legislation and regulatory developments across EMEA countries and business, and ways of working.

Governance and Reporting

• Partner with HR, Legal, and Compliance teams to embed DE&I principles into policies, governance frameworks, and risk mitigation activities.
• Chair the EMEA DE&I Steering Board and oversee the regional governance framework, coordinating closely with global, regional, and local stakeholders across sectors and functions.
• Support internal and external reporting related to DE&I and Wellbeing activities, including regulatory and sustainability disclosures (for example, CSRD and the Kao Sustainability Report).
• Produce clear and insightful executive reports for EMEA leadership, global headquarters, and local leadership teams.

Culture and Awareness

• Actively support Kao DE&I Communities (ERGs) across EMEA to empower grassroots initiatives aligned with the broader DE&I and Wellbeing strategy and global ESG objectives.
• Lead regional awareness campaigns, events, and townhalls that reflect region and country specific themes, cultures, and regulatory contexts.
• Foster a culture of belonging through sustained engagement, capability building, and close partnership with local leadership teams.

Communications and Employer Branding

• Collaborate closely with the Kao Communications team to strengthen employer branding and support the promotion and embedding of DE&I programmes and initiatives.
• Support the Communications team in developing inclusive DE&I messaging for both internal and external audiences.
• Establish and maintain strategic external partnerships to enhance Kao’s DE&I positioning, and benchmark organisational performance.

Data and Insights

• Oversee the EMEA DE&I diversity data strategy, ensuring local data governance, country specific compliance, and close collaboration with People Analytics.
• Own and report on diversity metrics and insights, supporting EMEA representation goals and identifying regional trends and targeted intervention opportunities.

Engagement Activities

• Support the implementation of the annual Employee Engagement Survey, leading effective cross functional and cross country collaboration with key stakeholders, including HR, Legal, and local leadership.
• Contribute to the analysis of results and serve as a key point of contact for local HR Business Partners coordinating engagement survey outcomes and follow up actions.

Mental Health and Wellbeing

• Lead regional mental health and wellbeing initiatives, ensuring alignment with DE&I principles and the promotion of psychological safety.
• Drive awareness campaigns focused on stigma reduction, inclusive support systems, and culturally competent approaches across the region.

DE&I Learning and Development

• Design and implement a comprehensive EMEA DE&I and Wellbeing learning strategy aligned with business priorities, including measuring learning effectiveness and behavioural impact.
• Embed DE&I considerations into core talent programmes, including leadership development, performance management and succession planning.

Equitable Policies and Processes

• Review and enhance HR policies and talent processes through an equity lens, including recruitment, promotion, performance management, reward, and flexible working practices.
• Partner closely with Talent Acquisition and HR Business Partners to ensure policies and processes are inclusive, compliant, and future focused by identifying systemic barriers and recommending evidence based interventions.

Requirements

• Masters / Bachelors or equivalent in HR or related subjects.
• A minimum of 7 years international experience as a subject matter expert on DE&I in a professional environment, preferably in house.
• A genuine passion for Diversity, Equity and Inclusion and Mental Health and Well Being working in a company focused on sustainability.
• Experience in operating effectively in a senior DE&I role covering the UK and at least one other European market (ie Germany, Netherlands).
• Experience working with corporate and employees in front line, field or production employees.
• Curiosity; to drive and to challenge the status quo and help us take meaningful action.
• Energy and patience to impact positive cultural change.
• Ability to positively engage business stakeholders with a clear focus on engaging with people of different cultures, age groups and backgrounds and a high number of employees whose first language is not English.
• A clear focus on key results and measures of success.
• Ability to influence, coach and mentor.
• Strong organisational skills and high accuracy with numbers.
• An interest in working in a friendly and supportive multi national HR team partnering closely with our HR Business Partners and business leaders.
• Self motivation, a business and growth mind set and influencing skills with an analytical and organised approach.
• Fluent English. Other European languages, especially German or Dutch desirable but not essential.
• Resilience and a hands on approach with a good sense of humour.

Working Culture

Having been selected among the World’s Most Ethical Companies for 16 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.

Benefits

A friendly and flexible work environment with competitive salaries, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward entrepreneurial thinking and innovation.

Location

This position is located at 25-27 Hampstead High Street, London NW31QA United Kingdom

Role Summary

To create a unique, innovative and inspirational customer experience encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.

The Assistant Visual Manager will partner and support the Store Manager and the Assistant Store Manager. They will also have an open and direct line of communication with the District Manager in order to most effectively hold a firm knowledge of overall brand direction and focus.

What You’ll Be Doing

People

• Lead, mentor and motivate the team regarding all aspects of leadership, visual execution and expectations through:

• Focused visual training workshops and innovative training exercises
• Consistent and continual feedback and accountability
• Promoting a sense of ownership and delegation
• Team involvement and strategic planning
• Morning and all store staff meetings

• Manage and motivate a high level of Customer Care utilizing all resources and initiatives
• Lead by example to set bar for employee productivity
• Serve as a proactive mentor, teacher and problem solver for sales team
• Facilitate hiring and recruiting; actively attracting and attaining talent
• Identify and develop internal talent for succession planning
• Effectively manage and educate the staff on all accessible training processes that will result in visual standards and execution
• Develop and enhance the selling culture within the store

Process

• Maintain business awareness and drive sales to achieve and exceed store sales plan and payroll goal
• Complete all planning objectives in partnership with District and Store level management
• Adhere to and support Typical Week structure by facilitating scheduling and zoning needs in partnership with management team
• Promote and maintain a high standard for overall Customer Care, Operations and Loss Prevention
• Prioritize and delegate tasking to ensure objectives are completed in a timely manner
• Drive the restock process in partnership with management to maintain stock levels and sell-through awareness
• Educate the staff on all home office communication and initiatives
• Communicate performance observations and offer feedback to district point people
• Work closely with product receiving team to uphold stock room standards
• Maintain a flexible schedule to accommodate business needs
• Actively MOD and manage all operational aspects of the store
• Uphold all company policy and procedure

Presentation

• Utilize and manage the use of weekly sales reports to track, analyze and communicate business results and determine strategies to maximize sales
• Partner with SBL / DBL to interpret Home Office visual communication and plan, schedule and execute an impactful visual environment
• Partner with the District Brand Leader to oversee and manage the roll-out of seasonal concepts, store fixture layout, and visual displays
• Maintain an awareness of brand aesthetic and relevance to the store environment and communicate with team
• Communicate product performance observations and offer feedback to the District Brand Leader
• Manage placement of new product in accordance to peak business hours

What You’ll Need

• Visual experience
• Have a visual portfolio to submit prior to interview
• Occasional nights and weekends

The Perks

Work Life Balance:

• ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement

Wellbeing:

• Employee Assistance program to support with mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees

Employee Discounts:

• Up to 40% employee discount at all URBN Brands

Travel:

• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees

Continued Development:

• We offer structured support within the business alongside continued learning and development

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.

Volunteering with St John Ambulance strengthens communities. From youth support and education to wellbeing, events, and fundraising; your time makes a real impact.

Are you committed to driving excellence and innovation? Do you have experience leading a community of practitioners within your region?

As a Community of Practice Lead, you will play a crucial role in establishing and guiding a national community of practice. You will provide strategic leadership, coordination, and oversight across the community of practice, ensuring that efforts within the community across the country align with national standards and priorities while avoiding duplication of efforts.

What you’ll do

As a Community of Practice Officer - Internal Communications & Engagement, you’ll act as a local comms champion within your region or area. You’ll help share and amplify key national messages, surface local stories and insight, and provide practical feedback on what’s landing (and what’s not) with volunteers and colleagues on the ground. You’ll work as part of a national network of Officers, supporting the Community of Practice Lead and the central Internal Comms & Engagement team.

As a Community of Practice Lead, you will:

• Support and lead the national community of practice.
• Inspire and guide community members to deliver impactful initiatives.
• Foster collaboration, strengthen professional engagement, and champion inclusivity and support.
• Play a critical role in shaping the future success of our organisation.

As a Community of Practice Officer (CoP Officer), you will be expected to attend regular meetings with your Internal Communication and Engagement CoP Lead and other Internal Communication and Engagement CoP Officers, as well as liaising with the Internal Communications Team. Connection with Community Projects Officers and Network Leads will also be a key part of the role to enable the two-way communication needed for effective internal communications. There will also be opportunities to meet with other CoP Officers, CoP Leads and St John People.

The majority of the role can be undertaken virtually from anywhere in the UK, but there may be a need to attend occasional in person meetings that may be held in London, Birmingham, Manchester or other St John locations across England.

For more information about this role, please see the role description.

Why this role matters?

This role exists to help ensure that important communications don’t just get published- they reach, resonate and make sense locally. By strengthening the link between national communications and local networks, Community of Practice Officers play a vital role in improving understanding, engagement and connection across St John.

How to apply

Interview for this role will be held virtually via MS Teams on the during mid-late April.

Welcome and Induction for this role shall take place online on MS Teams, commencing in May 2026 on dates and times to be agreed with the successful applicant.

The closing date for this vacancy is the 06/04/2026

For more information on this vacancy, please contact Natalie Miller at

Primary Details Time Type: Full timeWorker Type: Employee Sustainability Project Manager - Underwriting Role Highlights This is a Fixed Term Contract role until the end of 2026 London based role with hybrid working A visible, enterprise wide role where you'll influence underwriting strategy, build the case for sustainable growth, and help shape how QBE insures the transition across global markets. The Opportunity This is a unique opportunity to play a pivotal role in shaping how QBE underwrites the transition to a more sustainable future. As Sustainability Project Manager - Underwriting, you'll lead a high profile, business critical change programme focused on enabling sustainable growth across underwriting, building the case for investment in transition focused insurance solutions, and turning strategic ambition into tangible outcomes. Working closely with senior underwriting leaders and executive stakeholders across regions, you'll drive the development of frameworks, growth measures, and implementation plans that support QBE's 2027 growth ambitions and its commitment to scaling insurance solutions that facilitate the energy transition. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.What if you could have a positive impact - at work and in the of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. Your new role: Lead a strategic underwriting sustainability programme focused on insuring the transition, aligning underwriting activity to QBE's growth ambitions and long term sustainability commitments. Work across Underwriting including International Markets, Europe and the UK to develop a clear framework for sustainable growth, including defining growth measures and success criteria. Build robust underwriting business cases to support investment in transition focused insurance solutions, embedding growth projections into 2027 business planning. Identify and deliver quick wins that support sustainable underwriting growth at a local and regional level, while maintaining a clear phased roadmap for longer term delivery. Partner with Divisional ESG change programme on shared goals including, but not limited to business process, data requirements and regulatory disclosures. Develop and own a phased implementation plan for incorporating technology, insurance products, and services into the Transition Group (Phase 1 and Phase 2). Act as a trusted change lead, translating sustainability ambition into practical underwriting actions that support growth in areas such as renewable energy, energy transition, and green assets. Navigate complex, enterprise wide stakeholder environments, working effectively across different markets, cultures, and underwriting disciplines. Provide clear governance, reporting, and communication to ensure progress, risks, and outcomes are visible and aligned to Group priorities.Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion. About You A highly structured and credible Project Manager with experience leading business led change initiatives within underwriting or commercial insurance, particularly those focused on growth strategy and transformation Proven ability to develop strong underwriting business cases, including defining growth measures, building investment rationale, and embedding projections into business planning Experience working in complex, enterprise wide environments, with the confidence and gravitas to engage and influence senior underwriting leaders and executive stakeholders across regions and cultures A strong understanding of underwriting operations and the commercial insurance market, with exposure to London Market or international underwriting environments Demonstrated people management experience, with the ability to lead, develop, and motivate team members to deliver high quality outcomes An interest in, or appreciation of, energy transition and sustainability led growth, with the ability to translate strategic ambition into practical, deliverable underwriting outcomes Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As well as the benefits below we also offer an extensive choice of other options to suit you! 30 days holiday a year with the option to buy up to 2 additional days. Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours. Pension - you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary. Private medical insurance - we fund fully comprehensive private medical cover for you and all the family. Family friendly policies - we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent. Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad. Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own. Cycle-to-Work - benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.To learn more about benefits of working with us, click Awards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star EmployeeTo learn more about our achievements, click How to Apply If you're looking for a career that combines your expertise and your empathy, clickApply today. Your career. At the heart of it. Skills: Adaptability, Analytical Thinking, Business Transformation, Coaching for success, Communication, Critical Thinking, Influencing, Intentional collaboration, Managing performance, Navigating ambiguity, Program Management, Risk Management, Stakeholder Management, Team Management, Waterfall ModelHow to Apply:To submit your application, click "Apply" and follow the step by step process.Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What you will do:

• Act as the escalation point (“Bump Up”) for complex customer or operational queries, ensuring timely and accurate resolutions.
• Support colleagues in delivering AMAZING customer service across phone and email channels.
• Assist the Pension Operations Manager with workflow and folder management, ensuring tasks are actioned promptly and consistently across the team.
• Proactively identify and elevate any concerns that may impact the achievement of Service Level Agreements.
• Take ownership of workflow folders relating to bespoke pension relationships, ensuring these are managed efficiently and accurately.
• Provide end to end process training to new colleagues, with support from the Pension Operations Manager where required.
• Coach, mentor, and develop team members, setting clear objectives and promoting a culture of continuous improvement and high performance.
• Work closely with outsourced operational teams to ensure smooth, timely, and accurate processing of customer requests.
• Conduct regular reviews of offshore colleagues’ performance, providing constructive feedback to maintain service quality.
• Partner with internal teams to ensure outstanding administrative, processing, and coordination support.
• Any other duties that reasonably fall within the role.

And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank, and have the ability to call out any concerns.

What you will need:

• Maths and English GCSEs at Grade C or above.
• Experience leading, developing and coaching a team of colleagues.
• Ability to build strong relationships internally and externally.
• Strong attention to detail and time management.
• Experience in customer service focusing on developing customer solutions.
• Knowledge of various products and propositions offered by Metro Bank.
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.

Our promise to you

• We will make sure that you are well rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).

Expanse Pharmacy Analyst (Paediatric Pharmacist Maternity Cover)

Based at London Bridge

Full time: 37.5 hours per week

Hours: Monday to Friday 9-5.30pm Hybrid (at least 2 days on site)

Permanent

Salary: Competitive depending on experience, plus benefits.

We’re looking for a Expanse Pharmacy Analyst with experience in Paediatrics to join our team based in London for a maternity cover. This is an exciting time to join HCA Healthcare Ltd as digital transformation is leading our way forward and our priority is to ensure we deliver an exceptional and safe service to our patients. With the recent launch of our Electronic Health Record, we are looking for an experienced Pharmacist, working as an Analyst to support the existing team, as we advance the digitalisation of our paediatric services.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Others may think this is just a role in an IT team, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What You’ll Do

As an Expanse Pharmacy analyst, the postholder will bring paediatric clinical pharmacy expertise, to support the progressive digitalisation of our paediatric services. This role is critical in ensuring effective requirements gathering, safe clinical design, build and testing of digitalised medication pathways, as well as working with business colleagues to support service delivery and maintenance of the System, incorporating implementation of updates, assuring safe clinical practices. There is an expectation that the post holder will work on site a minimum of 2 days per week.

What You’ll Bring

• Senior Clinical / Clinical Systems Pharmacist experience, in NHS or Private Hospital System
• Clinical Paediatric Pharmacy Operational Experience
• Experience of delivering medicines/ clinical workflow/ digital transformation solutions
• Implementation and/or maintenance of an EHR, or part thereof
• M. Pharm /M.Sc. Pharm/ similar, equivalent U.K recognised Pharmacist qualification
• Licensed Pharmacist: current GPHC Registration (General Pharmaceutical Council)
• Post-graduate clinical qualification (advantageous)

Benefits

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our Mission Is Simple, Above All Else We’re Committed To The Care And Improvement Of Human Life, a Clear Statement That Extends To Both Our Patients And Colleagues. To Achieve This, We Live And Breathe Four Core Values.

• Unique and Individual: We recognise and value everyone as unique and individual
• Kindness and compassion: We treat people with kindness and compassion
• Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

Central Systems Finance and Procurement Solution Manager

We’re the UK’s largest ports operator with a network of 21 ports around Britain. We handle around one quarter of the UK’s seaborne trade and contribute £7.5 billion to our economy every year.

It’s a story we’re proud of but it doesn’t end there. We’re transforming our business and embracing the future.

We offer a vast range of roles spanning the UK, all rooted in a culture that welcomes diversity, fosters talent, encourages internal movement and progression, and places safety as our number one priority.

At ABP, we are transforming the way we deliver technology solutions across our business. Our IT Solutions Delivery team is at the heart of this change - driving innovation, standardisation, and continuous improvement. We are now seeking an experienced SAP Finance Procurement Functional Lead to take ownership of our central SAP Finance and Procurement systems and lead a high performing functional team.

The Role

As the SAP Finance Procurement Functional Lead, you will be responsible for ensuring that ABP’s SAP Finance (RTR) and Source to Pay (S2P) solutions are fit for purpose, aligned with best practice, and continually evolving to meet business needs.

You will act as both architect and team lead - guiding the business on SAP best practice, shaping our solution roadmap, and managing a team of SAP experts. Working closely with our Finance and Procurement business teams, you’ll drive continuous improvement, champion agile delivery, and ensure that our systems deliver tangible business value.

Key Responsibilities

• Own and manage the SAP Finance, Controlling, Concur and Procurement solution areas.
• Build strong relationships with business stakeholders, Business Process Owners, and Super Users.
• Lead the design, roadmap, and delivery of change initiatives within Finance and Procurement systems.
• Oversee CR (Change Request) management, impact assessments, and resource allocation.
• Ensure all designs align with architecture principles, SAP best practices, and ABP’s strategic goals.
• Partner with delivery leads to plan, track, and report on delivery performance.
• Lead, develop, and mentor a multi location team of SAP specialists.
• Manage risk, capacity, and vendor relationships across the solution area.
• Champion continuous improvement and agile methodologies.

About You

• Strong SAP functional background across Finance (FICO), Procurement, Inventory Management, VIM, and Concur.
• Broad understanding of SAP solution architecture and integration across business functions.
• Proven experience managing SAP delivery and support teams across multiple locations.
• Demonstrable success in delivering complex SAP projects.
• Deep knowledge of Agile, Waterfall, and ITIL Service Management processes.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to manage competing priorities and deliver under pressure.
• Experience working with third party vendors and service providers.
• Experience with SAP EPPM (PS, CPM, PPM), OpenText, REFX, BPC, SAC, and BW.
• Background in large, complex organisations (Fortune 500 experience desirable).
• Degree in IT or a related discipline.

Additional Information

When joining ABP you will find an environment that is both welcoming and challenging. We reward our employees well and offer a generous remuneration package, employer pension, private health insurance and a range of other benefits.

Please note that ABP undertake random screening for substance abuse and operate a zero tolerance policy. A medical will be required before starting this position also.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their background, which helps us to provide a diverse and inclusive working environment.

Job Segment: Procurement, Buyer, Operations

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Together, we help our clients access expert knowledge, elevate their decision-making and drive progress by connecting them with niche experts across the world.Founded in 2008, our journey has been nothing short of extraordinary. With 2000 professionals in nine cities worldwide, we've firmly earned our place as a leader in our market and one of the fastest-growing companies in the world. Our relentless pursuit of excellence means we only hire the best and brightest graduates to help us reach new heights. The Role: As an Analyst on the Surveys team, you will play a key role in enabling AlphaSights' clients to collect expert insights via online, programmed surveys. You will be instrumental in driving the growth of the Surveys business at AlphaSights by training, and providing technical expertise, to team members and improving internal capabilities. This is a chance to utilise and develop your skills in problem solving, analysis and communication to help AlphaSights' survey project managers solve client pain points and unlock advanced survey capabilities. You will be based in London and will also support global Surveys teams.This is an excellent opportunity for motivated and hardworking professionals, who want to develop a highly transferable skill set in a client-centric environment. What you'll do: Quality control: Apply meticulous attention to detail to review surveys, ensuring they will capture valuable insights for our clients Support live client requests : Across all parts of the business, including at leading investment firms, corporations, and consulting firms to provide technical support as needed Data analysis & visualization: Help build tools and workflows to enable our clients to draw valuable insights from survey data Training: Own technical training for the team, upskilling team members on best practices across survey programming, quality control and visualisation Advance survey capabilities: Own process improvement across all technical aspects of survey delivery, including survey authoring, programming and reporting. Working closely with Global Survey team leadership and product team Who you are: Entry-level role : 0-2 years of working experience. Relevant work/internship in a technical role in a business context, is preferred Excellent analytical and quantitative skills: You enjoy technical challenges and have an innate desire to solve business problems analytically; also evidenced by holding a 2:1 or above Great problem solver: You have an aptitude for solving complex and unstructured problems Comfortable with ambiguity and high level of autonomy: You're able to context switch effectively between various responsibilities and stakeholders, and can drive forward your work independently. This is a new role and will require a proactive and autonomous mindset Highly driven and proactive: You have excellent planning and organisation, can meet tight deadlines and prioritise ever-changing workloads in a fast-paced environment Effective communicator : You have excellent written, verbal, presentation and interpersonal skills; can clearly articulate your points and absorb feedback from both technical and non-technical stakeholders. You are patient, and enjoy teaching others Meticulous: You hold yourself to high standards, have obsessive attention to detail and take a methodical approach to work Technical skills: Proficiency in Excel and PowerPoint Familiarity with coding (SQL, Python, R, VBA etc.) is a plus Familiarity with survey platforms (Decipher, Qualtrics, etc.) is a plus Experience with multiple reporting mediums (Periscope, Tableau etc.) is a plus Must pass a quantitative based test for application to be progressed Compensation and benefits: Total first-year compensation is £40,000 4% matched pension contribution on qualified earnings Comprehensive private health insurance coverage and dental insurance 25 vacation days, 8 bank holidays Office based role (4:1 working model) State-of-the-art office with amenities in the City of London Annual base salary shall increase to £41,500 after July 2026. AlphaSights is an equal opportunity employer. This field is required.This field is required.