Ready for the next step in management with the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits, and an uncapped bonus scheme!

As an Assistant Manager, you’ll work alongside the Centre Manager to provide productive management and leadership, driving profitability, with firm focus on the customers journey. You will have had previous hands-on experience as a mechanic or management experience in a similar environment as you will be dividing your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service.

If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you, don’t delay apply today!

• Maximum amount £34,093 per annum + bonus
• Average uncapped bonus of £7,100 per year (with potential to earn more)
• 5 days a week
• Earn extra with our refer a friend scheme  – T&C’s Apply.

Benefits Include:

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance
• You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.

What we’re looking for:

• Proven ability to deliver high levels of customer satisfaction through effective management and leadership
• Experience in coaching, training, and developing colleagues in the moment
• Strong technical/mechanical knowledge, ideally supported by a Level 2 or Level 3 qualification in Light Vehicle Maintenance (or equivalent experience)
• Solid understanding of workshop operations, diagnostics, and vehicle maintenance processes
• Bring your own set of tools and put them to great use in a busy, well-equipped workshop
• Experience of maintaining compliance with Health & Safety standards
• Excellent verbal and written communication skills
• IT proficient, with the ability and willingness to learn in-house systems
• Strong organisational and time management skills
• Full, valid driving licence

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.

Your New Role…

The Contact Centre at Warner Bros. Studio Tour London delivers world-class visitor engagement, ensuring that our visitor experience across tours and retail, from the first contact point to the last, exceeds expectations and encourages repeat visits.

Within the Contact Centre our Customer Services team provide the first point of contact for enquiries within visitor experience and retail, both in-store and online.  As Customer Services Team Lead you will be responsible for the smooth, efficient and safe running of this Team.

You’ll lead the team in ensuring that customer and visitor experience from first point of contact to the last exceeds expectations and encourages repeat visits. You’ll support case volume, reporting and record maintenance and ensuring core KPIs are met.  The role will support internal staff engagement programmes and will deputise for senior management where appropriate.

Key Responsibilities

• Lead the team through example, ensuring operational readiness and adherence to highest standards of customer service. Motivate and lead, projecting positive attitudes
• Work closely with Visitor Experience management team to develop and implement operational procedures to enhance visitor and customer experience
• Coach, develop and manage team, deliver training and onboarding as appropriate
• Support monitoring and reporting on visitor and customer feedback, including online reviews and feedback forums
• Operate and support internal staff engagement initiatives and activities in line with core company principles
• Champion the visitor, ensuring that the team consistently delivers levels of excellence in customer service, from the first contact point to the last, exciting visitors, exceeding their expectations, and encouraging repeat visits
• Provide support across the wider Contact Centre, working closely with the Visitor Services Team Leads to ensure consistent service delivery, including weekend coverage as required

Essential Skills Required

• Proven track record working in a customer services or equivalent environment (2+ years) ideally within Visitor Attractions or Retail
• Previous experience using a CRM or inventory management system
• Previous supervisory experience
• Strong attention to detail
• Advanced verbal communication skills
• Excellent written communication skills
• Patient and approachable with the ability to manage a team with diverse skills and experience
• Proven track record in problem solving and confident in making decisions
• IT skills with a sound knowledge of Microsoft Office.
• Demonstrable track record of working to own initiative to test and review new ideas.
• Awareness of health and safety regulations.

Working pattern:

This role is full time (40 hours a week), working shifts.  Due to the varied nature of a visitor attraction, regular weekend and evening work will be required, across a seven-day rota.  Because we never stand still, a high level of flexibility is required to suit the needs of the business.  This can include working weekends, bank holidays, school holidays and late evenings, in rotation with other team members.

#T&R

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Salary:

£26,695 + Bonus + Excellent Benefits

Sales Assistant - Waltham Cross (EN8 7HF) - Plumb Centre

So, who are we? We are Plumb Centre a part of the Wolseley Group -a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the competitive salary of £26,695.68 there are also benefits on tap – including annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Sales Assistant based in Waltham Cross, you’ll be responsible for:

• Serving customers on the trade counter by identifying their requirements and providing product recommendations.
• Handling customer enquiries via phone and email efficiently, courteously and with a can-do attitude.
• Actively identifying and pursuing opportunities to drive sales within the branch, engaging both new and existing customers.
• General warehouse duties including picking & packing customer orders, unpacking and putting away deliveries and ensuring high standards are maintained in the branch.

This is a full time, permanent role working 40 hours a week, Monday to Friday between 7:30am - 5pm and 1 in 2 Saturday mornings on a rota basis 8am - 12noon paid as overtime.

And here’s what we’d like you to have:

• Merchant or industry experience is desirable but not essential, as training can be provided
• Previous experience in retail sales or customer service is advantageous.
• A positive attitude and eagerness to learn and grow with the training we offer.

We shall look forward to receiving your application!

#ACHS50

Entity:

Supply, Trading & Shipping

Job Family Group:

Supply & Trading Group

Job Description:

Role Synopsis

The Marine Technical Specialist acts as a central technical authority supporting bp Marine’s global product quality and quantity management activities. The role is accountable for minimizing commercial and operational exposure to the bp Marine business through strong technical governance, subject matter expertise and effective resolution of quality, quantity and demurrage related issues.

The position carries a global remit, including technical input into the suitability, development and assurance of existing and new marine fuels, and supports bp Marine’s strategic growth agenda, including alternative and lower carbon fuels.

Based in London or Rotterdam, the role reports to the Cargo Assurance & Marine Technical Team Lead and primarily supports bp Marine activities across Europe, Africa and the Americas. The role also provides cross-regional support and leave coverage for the Asia Pacific Marine Technical function as required.

Key Accountabilities

• Lead the investigation, management, resolution and closure of marine fuel quality, quantity and demurrage claims, including oversight of related accruals and settlement payments.
• Provide timely, accurate and commercially sound technical advice to bp Marine sales, supply, trading and shipping partners on marine fuel related matters.
• Develop, maintain and continuously improve bp Marine bunker inspection standards, quality guidelines and technical assurance practices.
• Provide technical input into the qualification, development and deployment of existing and new marine fuel products, including biofuels and future fuel pathways.
• Contribute to internal governance forums, including the Global Bio Marine Compliance Forum, and maintain oversight of relevant compliance and tracking tools.
• Act as subject matter expert on regional bunkering regulations, with particular focus on Europe and South Africa, monitoring regulatory developments and interpreting their operational and commercial impact.
• Represent bp Marine in approved industry forums, working groups and regulatory engagements, as required.
• Deliver technical, regulatory and quality related training to internal stakeholders and, where appropriate, external partners.
• Support commercial optimization initiatives through technical risk assessment and advisory input.
• Conduct and/or govern assurance activities for bunker delivery chain participants (surveyors, laboratories, barge operators) using risk-based prioritization and documented closeout.
• Maintain an independent technical view on material marine fuel risks; intervene and call out where controls are inadequate.
• Lead structured investigations (including evidence preservation, sampling integrity, lab/test interpretation and root cause analysis) to support defensible technical and commercial outcomes.
• Deliver structured technical training for new starters across Sales, Supply and Technical teams.
• Review new and existing marine fuel sales contracts to ensure technical accuracy, clarity and compliance with applicable standards.
• Provide technical support, guidance and assurance for bp owned bunker barges.
• Offer technical input and support to bp Shipping on bunker related enquiries and issues.
• Collaborate closely with regional Marine Technical counterparts and provide cross-regional leave cover as required.
• Ensure full compliance with bp policies, ST&S governance requirements, HSSE standards and the bp Code of Conduct.

Essential Education

A degree or equivalent experience or equivalent professional qualification in marine engineering, chemistry, chemical engineering or a related technical subject area is preferred.

Essential Experience

• Tried hands-on experience in oil [or fuel] analysis, laboratory testing and marine fuel quality evaluation.
• Significant industry experience across the technical, operational and commercial aspects of marine fuels and bunker supply.
• Strong commercial awareness, with demonstrated ability to balance technical risk, operational practicality and business outcomes.
• Experience leading quality, quantity and/or demurrage claims within a marine fuels, shipping or trading environment.
• Demonstrated ability to interpret technical standards, contracts and specifications and apply them in operational and claims contexts.
• Excellent communication, presentation and partner engagement skills, with the ability to influence internal and external parties, including customers, suppliers, surveyors and service providers.
• Sustained experience working effectively across multiple geographies, cultures and time zones.
• Strong problem-solving capability, with the ability to apply sound technical judgement in complex or time-critical situations.
• Ability to operate effectively within a small, specialist technical team covering multiple subject areas.
• Experience in, or strong exposure to, an oil trading or marine fuels trading environment (preferable).

Essential Technical Competencies

• Marine Fuels Quality & Laboratory Results Interpretation
• Quantity Determination and Measurement
• Claims and Contract Interpretation
• Bunker Inspection and Assurance systems
• Marine bunker trading & operations
• Regulatory and Standards
• Biofuels/Alternative fuels assurance
• Shipping operations
• Refinery processes and Operation

Why join us?

At bp, we support our people to grow in a diverse and exciting environment. We believe that our team is strengthened by diversity.

There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, among others!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation!

Travel Requirement

Up to 25% travel should be expected with this roleThis role is not eligible for relocationThis position is a hybrid of office/remote workingAncillary cost management, Commercial Acumen, Communication, Competitor intelligence, Customer service delivery excellence, Demurrage, Developing and implementing strategy, Influencing, Inventory Management, Listening, Marine assurance, Mentoring, Negotiating, Problem Solving, Sentiment and Trends, Shipping/transport, Supply chain management, Trade discipline and compliance, Trading and scheduling operations, Trading Fundamentals, Trading knowledge, Troubleshooting, Voyage operations

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Entity:

Supply, Trading & Shipping

Job Family Group:

Shipping Group

Job Description:

Role Purpose

The carriage of hydrocarbons by third party vessels represent significant risk to the bp Group. The purpose of the Vetting & Clearance team is to ensure that any vessel employed by the bp Group meets bp’s standards thereby handling this risk. As part of the Vetting & Clearance Team, the V&C Superintendent through their deep technical marine operations experience will play a key role in setting mitigating measures as required to support business delivery in challenging marine environments. They will also be responsible for providing assurance to bp businesses and associates for marine related activities, by performing any combination of routine marine assurance assessments, vetting and clearance reviews and providing ad-hoc marine advice and support.

Key Accountabilities

Perform vetting and clearance activities, including assessment, oversight, screening and clearance of oil, gas, chemical and dry bulk vessels and terminals.

Perform vetting and clearance activities, including assessment, oversight, screening and clearance of vessel owner/technical manager, STS contractor and terminal operator assessment reports to settle their conformance with relevant standards and their suitability for use by bp.

Evaluate the suitability of newly identified potential TC technical managers and vessels nominated for TC and provide reports to the V&C LT.

Support the V&C LT in ensuring consistent application of all marine assurance policies and procedures and provide guidance to bp businesses to ensure implementation.

Engage and provide feedback to the Optimisation, Technical, Chartering, Operations teams to support the development and promulgation of assessment best practice with the objective of achieving global consistency of assessment activity across employed and sub-contracted activity.

Contribute towards the maintaintenance of the Marine Assurance Applications and other relevant data sources to ensure accurate and contemporary information is maintained.

Provide marine activity support and advice to bp Terminals, Charterers, Operators, Logistics Teams, bp contractors, third parties and other shipping activities as requested.

Participate in the review of marine assurance policies, procedures and application requirements as requested by V&C LT.

Conduct self verification, report incidents and breaches through internal reporting systems.

Identify, scope, draft, implement, maintain and monitor improvements in Marine assurance application (CLEAR) user base.

Essential Education/Experience

• Class II/2 or III/2 (Master Mariner or Chief Engineer) and experience as Master/Chief Officer or Chief Engineer/2nd Engineer on board oil and gas tankers.

Essential Job Requirements

• Deep technical marine operations knowledge
• Extensive knowledge of international maritime legislations and industry standard methodologies
• Strong analytical and communication skills
• Knowledge of OCIMF working standards incl SIRE, BIRE, TMSA & MTMSA
• Knowledge of operational risk assessment techniques
• The ability to identify and deliver business change in complex and challenging enviroment
• Evidence of strong IT ability and technology awareness

Technical / Role-specific Competencies

• Terminal Assessments: Purpose; Planning; Processing the BPTA
• Ship Owner Assessments: Purpose; Planning; Processing the BPCA
• Ship Owner Meetings: Purpose; Planning; Conducting the meeting with Ship Owners
• Vessel Inspections: Report Reviews; Assessing Reports
• Processing Voyage Clearance Requests: Vessel Clearance; Location Clearance
• STS Contractor Assessments: Purpose; Planning; Processing the STS Contractor Assessment
• Risk Assessment: Purpose; Review; Leading Risk Assessments
• Management of Change: Purpose; Review; Coordinating MoC Process

Desirable Criteria

• Bow-tie risk assessment modelling
• SIRE Inspector accreditation
• Chartered Status
• Knowledge of statistical analysis techniques
• Knowledge of project planning and execution processes

Why join us?

At bp, we support our people to grow in a diverse and exciting environment. We believe that our team is strengthened by diversity.

There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, among others!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement

Up to 10% travel should be expected with this roleThis role is not eligible for relocationThis position is a hybrid of office/remote workingAnalytical Thinking, Analytical Thinking, Ancillary cost management, Bunker buyer, Chartering, Coaching, Commercial Acumen, Communication, Customer service delivery excellence, Demurrage, Developing and implementing strategy, Listening, Marine assurance, Marine Operations, Marine systems and processes, Marine technical, Market Knowledge, Mentoring, Negotiating value, Operational Excellence, Partner relationship management, Problem Solving, Sentiment and Trends, Shipping/transport, Trading and scheduling operations {+ 4 more}

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Job Type: Full time

In a Nutshell…

We have an exciting opportunity for a Head of Customer Service to join our team within Vistry South London, at our Stratford office. As our Head of Customer Service, you will deliver outstanding customer service to our customers and partners, by being responsible and accountable for the strong and effective management of the Customer Services Department to achieve and maintain a 5* star service.

We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

Let’s cut to the chase, what’s in it for you…

• Competitive basic salary and annual bonus
• Company car, car allowance or travel allowance
• Salary sacrifice car scheme available to all employees
• Up to 39 days annual leave plus bank holidays
• 2 Volunteering days per annum
• Private medical insurance, with employee paid cover
• Enhanced maternity, paternity and adoption leave
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Christmas company shutdown
• Employee rewards portal with many more benefits…

In return, what we would like from you…

• Behave in line with our company values – Integrity, Caring and Quality
• Extensive experience working in a Customer Services/ Care department for a housebuilder or contractor
• a minimum of proven length of service experience in addition to qualification
• Detailed understanding of NHBC standards & customer handover requirements along with Partner Delivery handover processes
• Detailed understanding of HBF Survey process and 5* Status
• Experience or people management and project leading
• Experience of managing legact construction issues
• Good understanding of Microsoft Office, Excel, Outlook
• Ability to handle complaints and manage difficult situations
• Able to write accurate, concise, and grammatically correct correspondence in response to customers and client’s complaints
• Able to write accurate, concise and grammatical correspondence to Client’s and Supply Chain Partners.
• Solid understanding of NHBC Standards, building regulations and legal obligations
• Engagement with Housing Associations and Warranty Providers.
• Manage the preparation of Client Customer Service Welcome and Introduction Packs for issue. Ditto Sub-Contractors.
• Attendance to weekly build and sales meetings
• Manage and continually monitor sub-contractor performance during warranty period and end of defects process.
• Manage effectively the NHBC resolution process.
• Act as a point of escalation for complex / challenging customers.
• Good understanding of Development Agreement and Employers Requirements obligations
• Prompt cost recovery through contra charging, retention recovery, etc.
• Facilitation of introductory meetings with partners in advance of practical completions.
• Regular review and implementation of ‘out of hours’ service provider schedules including cost review and level of service provision provided.
• Management of latent defects
• Manage Pre-Handover plot familiarization and functionality testing.
• Understanding of Build processes
• Knowledge of Build Contracts
• Excellent planning and organisational skills
• Capable of strategic vision
• Decision making/problem solving/multi-tasking
• A polite, tactful, and assertive attitude
• Patience and calmness under pressure
• Responsible for staff performance reviews.
• Excellent communications skills
• Good team working skills
• Behave in line with our values
• Capable of working under minimum supervision
• Ensure sub-contractors and directly employed technicians are attending defect in accordance with the requirements of the companies Code of Conduct.
• Production of weekly and monthly reports to any given timescales.
• Attend inter departmental review meetings as necessary.
• Willing to work extra to meet deadlines as and when the business needs require it

Desirable…

• NVQ levels 3 & 4 in customer services
• Be working towards or completed an ONC / HND in Construction
• Experience of Keys
• Experience of COINS

More about the Head of Customer Service role…

• Ensure that all reported defects are dealt with promptly, economically and to the total satisfaction of our customers and partners.
• To communicate effectively with our customers and partners at all times
• Respond to customers and partners’ complaints/queries, assessing the necessary remedial works and organising the resources to deal with any reported issues.
• Visit customers and partners when and where necessary in response to telephone calls, emails  or letters.
• Respond personally and professionally to formal complaints in line with Group Policy.
• Liaise effectively with sub-contractors/suppliers and colleagues in all customer care matters.
• Relay information regarding customer care issues to other departments in a timely manner.
• Monitor and evaluate defects data and report to the Production, Commercial, Technical and Quality Departments as required.
• Utilise customer service software and portals to ensure that defect rectification is monitored and controlled
• Prepare reports for regional and JV board meetings regarding customer service data and performance against specified criteria
• Ensure that in conjunction with the regional build department, houses are built to the highest standard and at all times meet with the company’s required standards and adopting a tenure blind approach.  This may require site visits and on-site meetings.
• Ensure that the Customer Services Manager carries out regular audits of work in progress and report the findings.
• Ensure that the Customer Services team work closely with the Production team to deliver a product which exceeds the expectations of our customers and partners.
• Monitor data on defects to ensure that negative trends and patterns are addressed
• Review data/reports generated by Keys and ensure satisfactory progression of remedial actions.
• Seek urgent permanent resolution to re-occurring problems and communicate directly with Production, Technical and Commercial teams.  Monitor progress against such interventions and act as appropriate to drive change
• Collect research and implement quality improvement ideas as required following trend analysis reviews.
• Ensure that the customer service department operates efficiently and cost effectively.
• Liaise with those responsible for financial matters and discuss the customer care budget on a regular basis.
• Approve invoices and instigate contra-charges and cost recovery where applicable.
• Monitor costs regularly to ensure that budgets are not exceeded.
• Establish track record of exceeding targets, KPI’s, SLA’s with customer focus the core.
• Represent the Customer Services team at the Monthly Regional HS&E Meeting
• Proven management and / relationship management experience at senior / strategic level role
• Management of End of Defects and Legacy Construction issues.  This will include evaluation of the issue, liaising with production, technical, commercial teams and legal teams and managing any issues to completion.

Finally, let’s tell you a bit more about us…

We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.

Join us in making Vistry.

#LI-HA1

A genuinely exciting Trainee Engineer position has arisen for this leading supplier of stairlifts. They are looking for a Junior Engineer with an electrical bias that they can train and develop within the company. Initially you will work alongside an experienced Engineer until you are competent to service an install stairlifts independently. If this role sounds of interest, please apply ASAP. LOCATION: Candidates will live in the Surrey, Southwest London, Berkshire or Hertfordshire area and will cover the Surrey, West Sussex, South London, Hertfordshire and Buckinghamshire as a territory. SALARY: Circa £30k some weekend overtime is available (if you want it) but generally the hours are Monday to Friday 8am to 5.30pm. You will also receive a company van, 20 days annual leave and company pension. As a Trainee Engineer you will work alongside an experienced Engineer, installing, servicing, fault finding and repairing stairlifts, platform lifts, ceiling hoists and door and window automation within customers' homes, generally conducting 3 to 4 visits a day (depending on how long they take). Successful candidates will have a minimum of 1 years' experience working as Engineer, whether that satellite engineer or telecoms engineer (anything that may have an electrical or electronic bias). You will have a full driving licence, be willing travel and eager to learn. If this sounds of interest, please apply ASAP. Contact: In the first instance please send your CV to Kelly Duke ELIGIBILITY All vacancies are based in the UK. It is unlawful to employ a person who does not have permission to live and work in the UK, and we will therefore only consider applications from candidates who are eligible to work in the EU. Scarlet Selection are UK based recruitment specialists, placing experienced professionals across all industry sectors. The services Scarlet Selection provides are those of an employment agency

Materials Test Technician & Project Coordinator (Construction Materials, Paints and Coatings) - Watford, Herts

(THIS IS A FULLY SITE-BASED ROLE SO CANDIDATES SHOULD BE WITHIN EASY COMMUTING DISTANCE OF WATFORD, HERTS.)

A new vacancy for a Materials Test Technician/Project Coordinator with leading UK provider of specialist services to Construction product manufacturers & installers. Based at the company’s facility in Hertfordshire, the Materials Test Technician/Project Coordinator will be responsible for overseeing projects, coordinating and distributing tasks, assisting technicians and collating test reports to ensure on-time delivery and effective use of resources.

Candidate Profile:

• Experience working in a laboratory/test environment in at least one area of specialisation or expertise.
• PHYSICAL TESTING in a particular area or specialisation.
• Knowledge of Test procedures and requirements.
• Experience Managing / organizing and conducting tests in compliance with relevant procedures, requirements and regulations.
• Ability to judge the technical integrity and soundness of test results.
• Experience collating test report information from difference sources into one coherent document.
• Good understanding of stores & goods in/out procedures.

Salary and benefits include:

• Starting salary: circa £32,000 per annum
• Employer Contributory Pension Scheme of 6%
• Life assurance
• Generous holiday allowance starting at 25 days and increasing to 30 after five years of service
• Health care cash plan schem
• Very training orientated - will invest in employees to better themselves (including college courses, industry qualifications and memberships of professional bodies/associations)
• Free Car Parking

London (on-site)
Up to £40,000 + benefits

An exciting opportunity for an AV Engineer to join a well-established organisation with a growing, multi-site presence across London and Europe. The business is investing in building an in-house AV capability, offering a great opportunity to play a key role in shaping and delivering AV services across a high-quality estate.

The Opportunity

Youll be hands-on across installations, upgrades, and ongoing support, working closely with IT and operational teams to ensure a seamless AV experience. This role offers a strong mix of project work and day-to-day support, with real ownership and visibility.

What Youll Be Doing

• Install, configure, and commission AV systems across meeting rooms and shared spaces
• Deliver AV upgrades, refresh programmes, and minor works
• Troubleshoot and resolve AV issues both on-site and remotely
• Carry out site surveys, cabling, and equipment installations
• Support AV fit-outs and integrations
• Maintain and optimise sound systems
• Provide guidance and support to end users
• Ensure accurate documentation of installations and assets

What Were Looking For

• 2+ years AV installation and support experience
• Experience within commercial environments (offices, collaboration spaces)
• Exposure to technologies such as Yealink, Logitech, Bose, or similar
• Strong understanding of AV cabling, mounting, and installation standards
• Basic networking knowledge (IP addressing, VLANs, PoE)
• Comfortable supporting non-technical users

This is a great opportunity to join a business where AV is a growing and valued function, with the chance to make a real impact.

If this sounds of interest, please apply or get in touch for a confidential discussion.

Fabric Engineer FM Service Provider - Euston, London - Monday - Friday - Up to £32,000

Are you a Fabric Engineer looking for a new challenge?
Would you like to work for a leading Facilities Maintenance provider?

CBW Staffing Solutions are currently recruiting for a Fabric Engineer to carry out planned and reactive commercial maintenance across a static site in Euston, London. The successful candidate will have a strong understanding of Facilities Maintenance and have a proven track record in commercial building maintenance.

This position would be ideal for a Fabric Engineer currently in a similar position who is keen on progression. In return, the company is offering a competitive salary of up to £32,000 with a potential route into further career progression.

Hours of Work & Package Information

• Basic Salary of up to £32,000
• Monday Friday 08:00am 17:00pm
• 25 days holiday + Bank Holidays
• Over time available
• Tablet & Work Phone Provided
• Full company uniform

Key duties & Responsibilities

• Ability to deliver excellent customer service
• To undertake basic Fabric duties which would include touching up paint work, tightening hinges, install/repair blinds, changing locks , making minor repairs to cabinets, desks, and putting together small equipment like chairs etc.
• To undertake some plumbing activities including but not limited to clearing blockages, attending to burst pipes, replacing components, servicing systems etc.
• Painting and Decorating
• Assist with office moves (minor office churn) including furniture movers
• Liaising with the contract management team
• Investigating complaints and taking appropriate action
• Ensuring feedback is provided to the helpdesk on the progress of M&E jobs
• Carry out specialist technical and non-technical work as deemed appropriate to the continuing maintenance function on the client portfolio
• Offer technical support and backup as required
• Ensure all personnel and contractors that may be working in hazardous areas take all safety measures to prevent danger, avoid injury and prevent damage to equipment
• Use all relevant tools and equipment within the safety guidelines as necessary for the completion of works
• To ensure the client receives the highest level of service to their assets by carrying out reactive and planned maintenance, minor improvements
• Ensure jobs are completed to a high standard
• Assist Multi-Skilled Engineers where required

Requirements

• Must go through enhanced DBS clearance
• Must be able to provide copies of your trade certificates
• A proven track record in commercial building maintenance
• Multi-skilled
• Good communication skills

Mac Support Engineer - 6-month contract - London - 4 days a week contract

My Customer is looking for a proactive and hands-on Mac Support Engineer to join a growing IT function. This role will focus on supporting a predominantly macOS environment, ensuring end users receive a seamless and efficient IT experience across devices, collaboration tools, and core systems.

You’ll play a key role in 1st/2nd line day-to-day support, onboarding, and device management, while also contributing to ongoing improvements as the business evolves its tooling and infrastructure.

This Mac Support Engineer will work fully onsite in Central London for 4 days per week.

Required Skills & Experience from the Mac Support Engineer:

• Proven experience supporting macOS environments in a corporate setting
• Familiarity with Jamf MDM for device investigation and management
• Exposure to Fleet Device Management (or willingness to learn as part of a migration)
• Experience supporting Zoom Rooms or AV/meeting room technology
• Basic understanding of network troubleshooting, ideally within a Meraki environment
• Experience with Okta administration (user management and access support)
• Strong experience managing user onboarding and offboarding processes
• Knowledge of IT asset management and inventory tracking
• Strong troubleshooting skills with a user-focused mindset

Key responsibilities of the Mac Support Engineer:

• Provide 1st and 2nd line support across a macOS-based environment
• Troubleshoot and resolve issues relating to Mac devices, applications, and user access
• Support and maintain Zoom Rooms, ensuring meeting spaces are fully operational
• Use Jamf MDM to investigate device issues, enforce policies, and support endpoint management
• Assist with the transition to Fleet Device Management, including basic administration and troubleshooting
• Investigate basic network-related issues using the Meraki dashboard
• Administer Okta, including user provisioning, deprovisioning, and password resets
• Manage end-to-end onboarding and offboarding, ensuring a smooth user experience

Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website.

Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply).

JOB TITLE: 2nd Line IT Engineer

SALARY: £30,000 - £35,000 per annum

Location: Cuffley, United Kingdom

SETTING: 2 days office/ 3 days remote

Benefits: 25 days holiday + bank holidays, pension, annual company bonus, annual company holiday event, onsite restaurant discount, and free annual health checks.

Are you a 2nd Line IT Engineer looking to take the next step in your career within a growing and reputable Managed Service Provider?

This is a fantastic opportunity to join a collaborative service desk team where you ll not only develop your technical skills but also have clear progression into areas such as pre-sales and project delivery.

The Role

As a 2nd Line IT Engineer, you ll be a key part of the helpdesk team, providing support across a broad client base.

• Act as a point of escalation for 2nd line technical issues
• Log and manage incidents and service requests via phone and email
• Troubleshoot and resolve issues in line with SLAs
• Support occasional site visits (primarily within the M25) for hardware-related issues

Requirements

• Proven experience in a 2nd Line support role within a service desk environment
• Strong knowledge of Microsoft 365, Active Directory, Azure, and disaster recovery
• Good understanding of networking concepts, firewalls, and switches
• A proactive attitude with a genuine desire to learn and progress

We are registered Disability Confident Employer (Level 1) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process.

If you have any such requirements, please do not hesitate to contact your consultant, Zoe Chatley. Her email is (url removed) she will be happy to action your requests.

Data Centre Shift Technician Heathrow, West London Permanent 58,927 + Package

We are actively recruiting for a Data Centre Shift Technician to carry out data centre operations, infrastructure installations and environmental monitoring at a prestigious financial sector data centre in West London.

As a Data Centre Shift Technician you will work on server racking & stacking, structured patching, break-fix, decommissioning, cabinet modifications and IMAC delivery via ServiceNow. Environments: mission-critical data centres, data halls, comms rooms, plant rooms.

Employment Package

• Role: Data Centre Shift Technician
• Status: Permanent
• Base Salary: 58,927
• Est. Earnings: TBC
• Hours: Continental shift (24/7 rota, days & nights)
• Overtime: x1.5 until midnight / x2 overnight
• Location: Heathrow, West London (Hounslow)
• Works: Racking & stacking, patching, break-fix, IMAC, decommissioning, infrastructure installs, cabinet modifications
• Industry: Critical Environments / Financial Sector Data Centres
• Monitoring Tools: ServiceNow, SCADA, BMS, VESDA, Hawki, Netcool, e-permit, TCM

Requirements

• Previous experience in a data centre operations or hands-on DC technician role
• Confident with structured patching, racking & stacking and break-fix tasks
• Familiarity with environmental/systems monitoring tools (BMS, SCADA, VESDA)
• Experience working to SLAs and KPIs in a managed services or critical environment
• Comfortable working a continental shift pattern including nights
• Strong attention to detail and ability to escalate issues appropriately
• Professional approach to client-facing work within a high-security environment

Interested in this Data Centre Shift Technician role based at Heathrow, West London? Apply now or get in touch for a confidential conversation.

Role Overview

The Systems Training Specialist will be the crucial link between the social care workforce and the technology they use, ensuring that all staff are proficient in the use of Mosaic and its associated reporting tools.

Key Responsibilities

• Conduct thorough training needs analyses to identify knowledge gaps and learning requirements across different staff groups and roles.
• Design and develop a comprehensive, structured curriculum for Mosaic and all associated reporting tools, ensuring content is differentiated by user role and technical ability.
• Create high-quality training materials in a range of formats, including presentations, printed manuals, quick reference guides, and interactive e-learning modules.
• Maintain a library of training resources that is kept current with system changes, new releases, and evolving business processes.
• Deliver engaging and effective training to individuals and groups through a variety of methods, including classroom-style workshops, one-to-one coaching, and virtual online sessions.
• Adapt training delivery style and content to accommodate different learning styles and varying levels of technical proficiency, from general non-technical users to analytically focused managers.
• Foster a positive, inclusive, and supportive learning environment in which users feel comfortable asking questions and developing their confidence with the system.
• Coordinate and manage the scheduling of training sessions, including room bookings, system access, and delegate communications.

Referral Reward

OnRecruit is offering 250 for every successful candidate referral.
If you know someone suitable for this role, refer them and receive a reward for each successful placement.

How to Apply

If you are interested in this opportunity, please apply below and we will be in touch.

Mosaic Software Configuration Specialist

I am currently recruiting for a Mosaic Software Configuration Specialist to support the ongoing development and improvement of a core social care case management system.

This is a hands-on technical role focused on configuring, testing, and supporting Mosaic to meet the needs of Children s and Adults Social Care. The role will require the individual to work closely with service teams and suppliers to deliver system improvements that support statutory requirements, data quality, and frontline practice.

Key responsibilities

• Configure and maintain Mosaic forms, workflows, security, and system settings
• Translate service requirements into effective system solutions
• Lead system and user acceptance testing for configuration changes
• Provide second and third-line technical support
• Monitor and improve data quality and reporting
• Support system upgrades and work with the Mosaic supplier

Essential Experience

• Strong hands-on experience configuring the Mosaic system

• Good understanding of social care processes and statutory requirements

• Experience of system testing and technical troubleshooting

• Strong analytical, organisational, and communication skills

• Experience with Children s and Adults services Knowledge of Families First or Client-Level Data (CLD)

• SQL or reporting tool experience

3-Month Contract (Possibility of Extension)
Location: Dartford (Fully On-site)
Rate: 130 per day (Inside IR35)

We’re partnering with a leading IT services provider looking to bring in a Customer Service Administrator to assist with a major device refresh programme. This role sits within a dynamic office team, where you’ll play a key part in supporting day-to-day project coordination and administration.

What you’ll be doing:

Contacting end users to coordinate device deliveries and collections
Keeping project trackers and spreadsheets up to date
Tracking and logging Proof of Delivery (POD) information
Handling and updating tickets within ServiceNow
Supporting the wider team with general administrative tasks

What we’re looking for:

Previous experience in a customer service-focused role, with strong communication skills
Well-organised with a keen eye for detail
Comfortable using Excel or similar spreadsheet tools
BPSS clearance obtained within the last 6 months, or willingness to undergo checks before starting

If you’re immediately available or interested in hearing more, get in touch at (url removed) or call (phone number removed).

ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

We’re looking for an Office Manager to join the team at Build Recruitment a specialist recruiter focused on the housing, construction and property sectors.

This is a varied, hands-on role at the heart of how we run the business. You’ll own our internal reporting, keep our systems and platforms running smoothly, coordinate marketing activity and manage IT and office operations across all of our offices. If you’re organised, tech-confident and want a role where no two weeks look the same this could be the right role for you.

What you’ll be doing

• Manage day-to-day office operations across all four offices supplier contracts, IT infrastructure, hardware, facilities and fob and key management.
• Own internal performance reporting through OneUp, producing KPI dashboards, consultant activity reports and pipeline slides for the leadership team.
• Develop and maintain client-specific MI for MSP and framework clients, and handle ad hoc analysis as needed.
• Manage systems and platforms, including user access and licences across Microsoft 365, Bullhorn and our job board platforms.
• Coordinate with our outsourced marketing provider approving posts, scheduling campaigns and maintaining our brand presence.
• Provide administrative support for the Alliance MSP programme and assist with candidate compliance onboarding as required.
• Continuously improve processes and reporting workflows, working toward more automated ways of working over time.

What we’re looking for

• Experience in an office management or operations role, ideally within recruitment or a sales-led environment.
• Confident managing multiple platforms, priorities and supplier relationships.
• Comfortable with data able to turn numbers into something meaningful and present it clearly.
• An interest in automation and emerging tools, with a willingness to develop smarter workflows over time.
• Strong communicator, equally at ease with the leadership team, external suppliers and candidates.
• Organised, proactive and self-sufficient.

About Build Recruitment

Since 2010, we’ve been placing professionals across housing, construction and property. We’re a close-knit team that values hard work, collaboration and doing things properly.

If you enjoy variety, solving problems and making an impact on how a business operates, we’d love to hear from you.

About Build Recruitment

Since 2010, we’ve been placing professionals across housing, construction and property. We’re a close-knit team that values hard work, collaboration and doing things properly.

If you enjoy variety, solving problems and making an impact on how a business operates, we’d love to hear from you.

Job Tittle: L2 Application Support (Production Support)
Contract Type: Temporary
Contract Length: 6 Months (Possibility for Extension)
Location: London HEX - 3 days a week
Daily Rate: 490/Day (Inside IR35)

Are you ready to dive into a dynamic environment where your skills in application support can truly shine? Our client is on the lookout for an enthusiastic L2 Application Support professional to join their vibrant team. If you thrive on problem-solving and are passionate about delivering top-notch system support, this role is for you!

Purpose of the Job:

As an L2 Application Support Specialist, you’ll play a pivotal role in ensuring seamless operations in production environments. You will engage with development teams and various support functions, acting as the bridge between technical issues and business needs. Your expertise will help in troubleshooting, resolving issues, and enhancing system performance.

Technical Skills:

• Solid knowledge of SQL and PL/SQL (Oracle preferred)
• Experience in debugging and analysing complex queries
• Strong understanding of production support environments
• Experience monitoring logs and troubleshooting live systems
• Ability to analyse performance issues and optimise scripts

Key Responsibilities:

• Troubleshooting: Resolve system failures by investigating root causes and implementing effective solutions, including code fixes and SQL scripting.
• Collaboration: Work closely with Data Centre/Help Desk staff, development teams, and internal/external support teams to address system issues.
• Communication: Provide clear advice and suggestions to Helpdesk teams in London and New York, ensuring smooth operations.
• Best practises: Collaborate with team members to establish and maintain best practises for system support.
• System Configuration: analyse and configure systems to meet business requirements while considering performance, scalability, and security.
• Documentation: Create and maintain thorough documentation of system support activities for both technical and business perspectives.
• Change Management: Follow Change Management Control procedures for production updates and maintain reports for non-production environments.
• Provide Level 2 production support for 40+ applications
• Monitor production systems, logs, and batch jobs
• Investigate and resolve application and data-related issues
• Analyse SQL/PLSQL scripts and debug performance problems
• Work closely with L1 teams for issue escalation and resolution
• Support incident management and root cause analysis
• Handle on-call support and resolve critical production issues
• Perform weekend validations and maintenance support
• Assist in deployments and post-release validations
• Monitor server logs, event logs, and application behaviour
• Identify and fix performance bottlenecks

What We Offer:

• Collaborative Environment: Join a supportive team that values innovative ideas and continuous improvement.
• Professional Growth: Opportunity to contribute to technical workshops and develop your expertise in system support.
• Flexibility: Enjoy a hybrid working model with a mix of office and remote work.

If you’re ready to take on the challenge and make a difference in application support, we want to hear from you! Bring your enthusiasm and expertise to our client’s team. Apply now to embark on an exciting journey in the world of production support!

How to Apply:

Please submit your CV along with a brief cover letter outlining your relevant experience and passion for this role. Let’s shape the future of system support together!

Join us and make your mark in the tech world!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Purpose of Role

Service Engineers are responsible for servicing and maintaining recycling equipment on a reactive and scheduled basis. They will work towards achieving their own targets as well as customer SLAs. Service level agreements are agreed and set with our customers and must be achieved. Service Engineers will work closely with the Service Planning Supervisor, Technical Manager and Operations Director to ensure an efficient and safe delivery.

• Salary: £40,000 per annum
• OTE: £45,000
• Hours: 40-hour working week, with overtime available when required
• Qualifications: Relevant Level 2 or Level 3 qualification in Mechanical Engineering
• Additional Requirements: Space at home to park the company van

Benefits include:

• Accredited ILM training (in-house and external)
• Ongoing career development opportunities
• Digital GP access for the employee and their family
• Over £1,000 worth of savings and discounts at supermarkets and high-street retailers via PHS Perks
• Company pension
• 24-hour wellbeing helpline
• All equipment and tools required for effective field-based work

Customer Service

• To liaise with the call controllers and Field Service Supervisors to provide the best service to the customers.
• The engineer is expected to help plan their daily work to maximize customer service, achieve the highest standards and productivity using electronic and verbal communications as appropriate.
• The engineer should always try and take ownership of engineering issues so that the customer is provided with good service.
• Engineers are expected to achieve targets set by their Field Service Supervisor and be aware of all customer service level agreements and aim to adhere to them always.
• Maintain confidentiality and discretion always.
• Carry out any reasonable task deemed necessary.
• May be required to work out of area during periods of varying workload volumes and during engineer shortages which can require overnight stays.
• Always carry your ID and any Health and Safety accreditation (cards) when at work.

Records and Documentation

• To accurately and clearly complete all paperwork and electronic data as required by Wastekit or the customer according to the company procedures.
• Accurately record time, parts used and any other details either electronically or manually as required.
• Prompt action should be taken to ensure replacement parts are acquired to replenish van stock or parts specially ordered to return to a breakdown being mindful of any customer SLAs.
• Pass on any new business leads to sales department.

Skills/Knowledge and Qualifications Required

• Shall have good fault-finding and diagnostic skills
• To be able to understand hydraulic and electrical circuit diagrams.
• Will be able to show and apply sound knowledge of mechanical, electrical and hydraulic principles
• Can use and understand various electrical and hydraulic test equipment
• Be aware of the Companys procedures and adhere to them always.
• To pass on any technical knowledge that may help other engineers.
• Use good engineering practice and standards always.
• Update engineering knowledge when able.
• Always use cost effective but safe measures to carry out tasks.
• Can work with the minimum of supervision.
• To attend meetings and training courses as required by your Field Service Supervisor.

Standards

• Comply with all requirements in the Work Instruction for Engineer Responsibilities.
• Comply with instructions given by Field Service Supervisors, Managers and Directors.
• To maintain and use company issued equipment and vehicles in a safe manner and according to PHS Group policies.
• To take responsibility for the safe keeping of stock and be accountable for stock balances.
• To keep accurate records (using stock usage sheets and or electronic recording as appropriate) of when and where the stock is used.
• Ensure correct uniform is worn and kept in clean condition and always use PPE when it is required.
• Any documentation which is required to be returned to the office is done so in time.
• Vans should be kept clean, tidy and maintained as per MFM-02 Commercial Vehicle Transport Policy and appropriate care taken of PPE, tools and stock.

Desirable Knowledge and Qualifications

• Ideally from a service engineering, electrical or hydraulic background with an ability to demonstrate the skill of fault finding and repair.
• City & Guilds in electrical and mechanical engineering.
• Competent in the use of electrical and hydraulic test equipment.
• A sound knowledge of single and three phase electrical equipment and hydraulic circuits.
• A mature disciplined approach and good personal administrative and customer care skills.
• 17th edition electrical regulations/City & Guilds electrical and mechanical engineering.

AV Technical Support Engineer

Location: London & Home Counties (with UK & occasional European travel)
Salary: £36,000 - £40,000 + excellent benefits

Our client, a growing audio-visual technology business specialising in video conferencing, AV solutions, hosting, and networking communications, is looking to recruit an AV Technical Support Engineer to support customers across multiple sites.

The Role

This is a varied field-based support position involving:

• Attending customer sites to diagnose faults, carry out investigations, PMVs, and support installations
• Managing support tickets from initial call through to resolution
• Keeping customers updated throughout the support process
• Testing and preparing AV equipment ahead of installation
• Supporting project delivery and assisting with VC/AV installations
• Regular travel across London & the Home Counties, with UK-wide and occasional European visits
• Some early starts, late finishes, and overnight stays (expenses fully covered)

What They’re Looking For

• Previous AV technical support or installation experience
• Familiarity with systems such as Crestron, Poly, Shure, and commercial displays
• Understanding of Microsoft products / administration (advantageous)
• Strong troubleshooting skills and ability to work independently
• Team-player attitude with a proactive approach
• Full UK driving licence required ??

Package & Benefits

• £36,000 - £40,000 basic salary
• Door-to-door overtime paid
• 25 days holiday + bank holidays
• Company van (potentially provided)
• Private healthcare
• Company pension scheme

A strong opportunity for an AV Engineer looking for a hands-on support role with variety, travel, and progression within a growing AV environment ???

INDAV

Pensions Specialist - 12 Month Contract

Location: London (Hybrid - 2 days onsite, Tuesdays mandatory)
Rate: 33.93 per hour (Umbrella)
Start: ASAP

Overview

An opportunity has arisen for an experienced Pensions Specialist to support the delivery and transition of LGPS administration within a large public sector Shared Services environment.

This role will focus on delivering high-quality pension administration and embedding sustainable processes for long-term service delivery.

Key Responsibilities

• Deliver end-to-end LGPS administration (starters, leavers, retirements, estimates)
• Perform complex pension calculations, including CARE schemes
• Manage and resolve technical LGPS queries
• Review submissions to third-party administrators
• Work closely with Payroll and HR teams
• Produce and maintain process documentation and guidance
• Support stakeholder engagement and service transition into BAU

Essential Requirements

• Recent, hands-on LGPS administration experience (essential)
• Strong knowledge of full pension lifecycle processing
• Experience using LGPS systems/portals
• Confident handling complex calculations and queries independently

Desirable

• Experience in HR Shared Services
• Public sector or local authority background
• Strong attention to detail and process improvement experience

We can only consider applications from those eligible to work in the UK for this position. This position will require some additional checks, to ensure you can access the site worked as needed.
For more information on this position, please contact Marika Powell at ARM on (phone number removed) or email your CV and covering letter to .

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited (“ARM”). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.