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Wellbeing Support Assistant (West End of London)

GBS UK

London

JOB TITLE: Wellbeing Support Assistant

Salary: £27,000- £30,00 PA

The Wellbeing Support Assistant will facilitate the wellbeing referral processes while ensuring a connected and seamless approach to the service for students across campuses. Wellbeing Support Assistant’s are the gatekeepers for new referrals, making initial contact, booking meetings and contributing to the overall effectiveness of the department. The Wellbeing Support Assistant plays a key role in ensuring students receive a high quality service, providing guidance and assistance when required.

ROLE and RESPONSIBILITIES:

To support and co-operate with the wider wellbeing team to ensure the provision of an effective and efficient student welfare service for GBS.
Be the first point of contact for students referred to the wellbeing department, ensuring queries are dealt with in a timely manner.
To work with the wider student support services such as student engagement managers, enterprise and employability officers, and the learning support team to provide 360 support for GBS students.
Track and monitor new wellbeing referrals, ensuring they are signposted to the relevant team.
To provide immediate assistance to students on a drop-in and appointment basis.
Prepared to travel to other campuses as the need arises.
To use initiative when dealing with problems and issues arising and take responsibility for follow up actions.
To maintain accurate records in accordance with GBS requirements, ensuring compliance and maintenance of relevant systems.
Ensure accurate input of student data following referral.
Provide advice and guidance on wellbeing services to students.
To provide activity reports to the Regional Wellbeing Manager.
Prepare data for partnerships in relation to student referrals and learning adjustments.
Monitor the welfare email inbox, ensuring students are responded to in a timely manner.
Handle telephone enquiries from students, independently and in a timely and professional manner.
Support Wellbeing Officers with offering support to students when required.
Provide overall clerical support to the whole wellbeing department. Assist the Team with face-to-face events across campuses when required.

ESSENTIAL SKILLS and EXPERIENCE:

Degree or relevant professional qualification.
Some experience working in Higher Education.
Experience in Mental Health First Aid.
Experience of working effectively in a multi-disciplinary environment.
Experience of dealing with a wide range of demanding individuals and of resolving problems quickly and calmly.
Experience of being administratively self-sufficient and accustomed to exercising initiative.
Experience of prioritising and ability to balance a diverse workload while working with precision.
Confident user of the Microsoft Office package.
Good organisational and time management skills; scheduling and prioritising multiple projects and tasks with varying deadlines.
Excellent customer service ethos to enable effective delivery of services to internal and external stakeholders at all levels.
Able to establish and maintain productive professional relationships with colleagues and stakeholder groups.
Ability to work under pressure.
A flexible and adaptable attitude, including occasional evening and weekend working and off-site.
A methodical and organised approach to work with a high level of accuracy and an eye for detail.
Committed to working as part of a team.
Demonstrate a high level of integrity and honesty, and an ability to manage information confidentially and sensitively.

DESIRABLE SKILLS and EXPERIENCE:

General understanding of the full student lifecycle from enquiry to enrolment and understanding of the importance of welfare processes in contributing to overall student experience.
Demonstrable experience of the workings of a Welfare or related team.
Experience in an advisory role.
Taking a pro-active approach to forward planning whilst remaining flexible to changing needs.
Experience with student management systems (e.g. SITS, Salesforce, Unit4).
Ability to manage change and respond positively to new challenges.
Knowledge of two or more languages.
Pro-active, responsive, motivated, and approachable.

Wellbeing Support Assistant (London)

JOB TITLE: Wellbeing Support Assistant

Salary: £27,000- £30,00 PA

The Wellbeing Support Assistant will facilitate the wellbeing referral processes while ensuring a connected and seamless approach to the service for students across campuses. Wellbeing Support Assistant’s are the gatekeepers for new referrals, making initial contact, booking meetings and contributing to the overall effectiveness of the department. The Wellbeing Support Assistant plays a key role in ensuring students receive a high quality service, providing guidance and assistance when required.

ROLE and RESPONSIBILITIES:

To support and co-operate with the wider wellbeing team to ensure the provision of an effective and efficient student welfare service for GBS.
Be the first point of contact for students referred to the wellbeing department, ensuring queries are dealt with in a timely manner.
To work with the wider student support services such as student engagement managers, enterprise and employability officers, and the learning support team to provide 360 support for GBS students.
Track and monitor new wellbeing referrals, ensuring they are signposted to the relevant team.
To provide immediate assistance to students on a drop-in and appointment basis.
Prepared to travel to other campuses as the need arises.
To use initiative when dealing with problems and issues arising and take responsibility for follow up actions.
To maintain accurate records in accordance with GBS requirements, ensuring compliance and maintenance of relevant systems.
Ensure accurate input of student data following referral.
Provide advice and guidance on wellbeing services to students.
To provide activity reports to the Regional Wellbeing Manager.
Prepare data for partnerships in relation to student referrals and learning adjustments.
Monitor the welfare email inbox, ensuring students are responded to in a timely manner.
Handle telephone enquiries from students, independently and in a timely and professional manner.
Support Wellbeing Officers with offering support to students when required.
Provide overall clerical support to the whole wellbeing department. Assist the Team with face-to-face events across campuses when required.

ESSENTIAL SKILLS and EXPERIENCE:

Degree or relevant professional qualification.
Some experience working in Higher Education.
Experience in Mental Health First Aid.
Experience of working effectively in a multi-disciplinary environment.
Experience of dealing with a wide range of demanding individuals and of resolving problems quickly and calmly.
Experience of being administratively self-sufficient and accustomed to exercising initiative.
Experience of prioritising and ability to balance a diverse workload while working with precision.
Confident user of the Microsoft Office package.
Good organisational and time management skills; scheduling and prioritising multiple projects and tasks with varying deadlines.
Excellent customer service ethos to enable effective delivery of services to internal and external stakeholders at all levels.
Able to establish and maintain productive professional relationships with colleagues and stakeholder groups.
Ability to work under pressure.
A flexible and adaptable attitude, including occasional evening and weekend working and off-site.
A methodical and organised approach to work with a high level of accuracy and an eye for detail.
Committed to working as part of a team.
Demonstrate a high level of integrity and honesty, and an ability to manage information confidentially and sensitively.

DESIRABLE SKILLS and EXPERIENCE:

General understanding of the full student lifecycle from enquiry to enrolment and understanding of the importance of welfare processes in contributing to overall student experience.
Demonstrable experience of the workings of a Welfare or related team.
Experience in an advisory role.
Taking a pro-active approach to forward planning whilst remaining flexible to changing needs.
Experience with student management systems (e.g. SITS, Salesforce, Unit4).
Ability to manage change and respond positively to new challenges.
Knowledge of two or more languages.
Pro-active, responsive, motivated, and approachable.

Senior Faculty Administrator - OBU (West End of London)

Department: Student Success

Location: London, Leeds, Manchester or Birmingham(On-site)

Our Vision: Changing lives through education.

What We Do: Senior Faculty Administrators are responsible for leading the administration function for the faculty in a way which contributes to the B3 metrics KPI, and most importantly student success. They are responsible in ensuring the administration for the faculty is completed to a high standard with accurate data and records provided for internal and external meetings etc.

About the Role:

• Collaborate with the FM, other SFAs, Senior Student Success Tutor’s and other stakeholders and take direct responsibility for the administration for students with complex needs and for groups of concern

• To line manage FAOs in their duties (assessment submissions, action logs, withdrawals and authorised absences)

• To ensure FAOs timely and accurate record keeping

• Check shared data, live trackers and Moodle are updated and accurate by collaboration with level leaders and Associate Deans

• Complete faculty administration in preparation for missing credits, PAB, Programme Committee, External Examiners & APMR

• To take direct responsibility for the administration for students with complex needs and for groups of concern.

About you:

• Experience of directing and overseeing administration functions with strong service delivery skills and a student focused approach

• Bachelor’s degree and proficiency in MS Office applications such as Excel, Word, Outlook Mail.

• Experience of working in a widening participation environment

• Ability to work independently and supervise as part of a team. Effective supervisory and people skills (active listening, excellent written & verbal communication and line management skills) with remarkable organizational and conflict management skills

• Ability to supervise the handling of sensitive and personal information with tact and confidentiality and use initiative and judgement to resolve line management matters.

• Ability to maintain successful working relationships with appropriate boundaries

• Ability to be flexible to work days, evenings and weekends as required.

What We Offer:

25 days annual leave, plus 8 public holidays
1 day extra leave per year of service, up to a maximum of 5 days
Workplace pension scheme
Tuition reimbursement for career development courses
Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
discounts platform, wellbeing centre and much more
Reward and recognition programme
£500 award employee referral scheme
Discretionary annual performance bonus

Employee Testimonial:

*What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference. (Steffi Korsah - Non-Academic Staff)

GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Please note: This role is not eligible for sponsorship!

Faculty Administration Officer (London)

Department: Student Support

Location: Role holder can be located in East London, West London or Leeds

Type of Contract: Full Time / Permanent

About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.

Our Vision: Changing Lives through Education

The Role: Faculty Administration Officers (FAO) are required to ensure faculty and student administration is consistently completed on time with clerical records accurately maintained. You will efficiently process student information and data, prepare documentation for meetings and carry out other general administrative functions for the faculty. FAOs are required to provide a professional clerical service and collaborate with colleagues within the faculty to ensure relevant faculty and student administration is constantly completed correctly and on time. You will also:

Ensure faculty and student administration is consistently completed professionally, accurately and on time.
Complete SST administration connected to tracking student performance data through Power BI and other reports
Process mitigating circumstances, withdrawals and deferrals
Liaise with student services, Academic Standards and Quality Office and other professional services

What the Role Involves:

Use GBS systems and processes to complete student administration effectively to increase student outcomes within the faculty.
Complete timely and accurate general faculty administration with indirect resolution to student queries or issues. For example, contribute during faculty student monitoring meetings, offering information and insight, actively follow up on cases and report back, so data is accurate.
Successfully action student requests, distribute students timetables and academic calendars, and complete assignment extensions on Moodle to help students with workload management and life organisational skills
Collaborate in unison with Faculty colleagues, retention, welfare, and academic services to provide information and act on information provided to further support student engagement
Provide a full clerical and administrative support for the faculty, including recording and monitoring student absences, answering administration queries and sending students assessment submission reminder emails.
Be proactive in highlighting administrative issues that may require escalation. This to include, informing SFAs, and following up with students once support/initiatives are put in place.
Use their administrative knowledge of GBS policies, procedures and academic regulations/extenuating circumstances to fully support students.
Assist lecturers and level leaders with faculty administration, data and queries. For example, completing the administration for student success projects, coordinating faculty meetings and completing the associated paperwork.
Support other Faculty Administration Officers to cover for colleagues’ absence or during busy periods.

About You:

Experience in working in administration services
Experience of working in a widening participation environment, where English is not the primary language
Bachelor’s degree
Effective administration, organisational and conflict management skills
Have excellent administration and communication skills (verbal and written).
Be committed to working as part of a team and be able to work under pressure and to deadlines
Ability to be flexible to work days, evenings and weekends as required.

Desirable:

Experience in working in administration in FE/HE
Experience in working in administration
Excellent ability to process administrative queries with a student focused service approach
Have a proactive outlook to work

What we offer:

25 days annual leave, plus 8 public holidays
1-day extra leave per year of service, up to a maximum of 5 days
Workplace pension scheme
Tuition reimbursement for career development courses
Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
discounts platform, wellbeing centre and much more
Reward and recognition programme
£500 award employee referral scheme
Discretionary annual performance bonus

“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”

— Barbara Vargas (Professional Services Employee)

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Senior Faculty Administrator - CCCU (London)

Department: Student Success

Location: London, Leeds, Manchester or Birmingham(On-site)

Our Vision: Changing lives through education.

What We Do: Senior Faculty Administrators are responsible for leading the administration function for the faculty in a way which contributes to the B3 metrics KPI, and most importantly student success. They are responsible in ensuring the administration for the faculty is completed to a high standard with accurate data and records provided for internal and external meetings etc.

About the Role:

• Collaborate with the FM, other SFAs, Senior Student Success Tutor’s and other stakeholders and take direct responsibility for the administration for students with complex needs and for groups of concern

• To line manage FAOs in their duties (assessment submissions, action logs, withdrawals and authorised absences)

• To ensure FAOs timely and accurate record keeping

• Check shared data, live trackers and Moodle are updated and accurate by collaboration with level leaders and Associate Deans

• Complete faculty administration in preparation for missing credits, PAB, Programme Committee, External Examiners & APMR

• To take direct responsibility for the administration for students with complex needs and for groups of concern.

About you:

• Experience of directing and overseeing administration functions with strong service delivery skills and a student focused approach

• Bachelor’s degree and proficiency in MS Office applications such as Excel, Word, Outlook Mail.

• Experience of working in a widening participation environment

• Ability to work independently and supervise as part of a team. Effective supervisory and people skills (active listening, excellent written & verbal communication and line management skills) with remarkable organizational and conflict management skills

• Ability to supervise the handling of sensitive and personal information with tact and confidentiality and use initiative and judgement to resolve line management matters.

• Ability to maintain successful working relationships with appropriate boundaries

• Ability to be flexible to work days, evenings and weekends as required.

What We Offer:

25 days annual leave, plus 8 public holidays
1 day extra leave per year of service, up to a maximum of 5 days
Workplace pension scheme
Tuition reimbursement for career development courses
Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
discounts platform, wellbeing centre and much more
Reward and recognition programme
£500 award employee referral scheme
Discretionary annual performance bonus

Employee Testimonial:

*What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference. (Steffi Korsah - Non-Academic Staff)

GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Please note: This role is not eligible for sponsorship!

Faculty Administration Officer (City of Westminster)

Department: Student Support

Location: Role holder can be located in East London, West London or Leeds

Type of Contract: Full Time / Permanent

About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.

Our Vision: Changing Lives through Education

The Role: Faculty Administration Officers (FAO) are required to ensure faculty and student administration is consistently completed on time with clerical records accurately maintained. You will efficiently process student information and data, prepare documentation for meetings and carry out other general administrative functions for the faculty. FAOs are required to provide a professional clerical service and collaborate with colleagues within the faculty to ensure relevant faculty and student administration is constantly completed correctly and on time. You will also:

Ensure faculty and student administration is consistently completed professionally, accurately and on time.
Complete SST administration connected to tracking student performance data through Power BI and other reports
Process mitigating circumstances, withdrawals and deferrals
Liaise with student services, Academic Standards and Quality Office and other professional services

What the Role Involves:

Use GBS systems and processes to complete student administration effectively to increase student outcomes within the faculty.
Complete timely and accurate general faculty administration with indirect resolution to student queries or issues. For example, contribute during faculty student monitoring meetings, offering information and insight, actively follow up on cases and report back, so data is accurate.
Successfully action student requests, distribute students timetables and academic calendars, and complete assignment extensions on Moodle to help students with workload management and life organisational skills
Collaborate in unison with Faculty colleagues, retention, welfare, and academic services to provide information and act on information provided to further support student engagement
Provide a full clerical and administrative support for the faculty, including recording and monitoring student absences, answering administration queries and sending students assessment submission reminder emails.
Be proactive in highlighting administrative issues that may require escalation. This to include, informing SFAs, and following up with students once support/initiatives are put in place.
Use their administrative knowledge of GBS policies, procedures and academic regulations/extenuating circumstances to fully support students.
Assist lecturers and level leaders with faculty administration, data and queries. For example, completing the administration for student success projects, coordinating faculty meetings and completing the associated paperwork.
Support other Faculty Administration Officers to cover for colleagues’ absence or during busy periods.

About You:

Experience in working in administration services
Experience of working in a widening participation environment, where English is not the primary language
Bachelor’s degree
Effective administration, organisational and conflict management skills
Have excellent administration and communication skills (verbal and written).
Be committed to working as part of a team and be able to work under pressure and to deadlines
Ability to be flexible to work days, evenings and weekends as required.

Desirable:

Experience in working in administration in FE/HE
Experience in working in administration
Excellent ability to process administrative queries with a student focused service approach
Have a proactive outlook to work

What we offer:

25 days annual leave, plus 8 public holidays
1-day extra leave per year of service, up to a maximum of 5 days
Workplace pension scheme
Tuition reimbursement for career development courses
Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
discounts platform, wellbeing centre and much more
Reward and recognition programme
£500 award employee referral scheme
Discretionary annual performance bonus

“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”

— Barbara Vargas (Professional Services Employee)

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Faculty Administration Officer (Holborn)

Department: Student Support

Location: Role holder can be located in East London, West London or Leeds

Type of Contract: Full Time / Permanent

About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.

Our Vision: Changing Lives through Education

The Role: Faculty Administration Officers (FAO) are required to ensure faculty and student administration is consistently completed on time with clerical records accurately maintained. You will efficiently process student information and data, prepare documentation for meetings and carry out other general administrative functions for the faculty. FAOs are required to provide a professional clerical service and collaborate with colleagues within the faculty to ensure relevant faculty and student administration is constantly completed correctly and on time. You will also:

Ensure faculty and student administration is consistently completed professionally, accurately and on time.
Complete SST administration connected to tracking student performance data through Power BI and other reports
Process mitigating circumstances, withdrawals and deferrals
Liaise with student services, Academic Standards and Quality Office and other professional services

What the Role Involves:

Use GBS systems and processes to complete student administration effectively to increase student outcomes within the faculty.
Complete timely and accurate general faculty administration with indirect resolution to student queries or issues. For example, contribute during faculty student monitoring meetings, offering information and insight, actively follow up on cases and report back, so data is accurate.
Successfully action student requests, distribute students timetables and academic calendars, and complete assignment extensions on Moodle to help students with workload management and life organisational skills
Collaborate in unison with Faculty colleagues, retention, welfare, and academic services to provide information and act on information provided to further support student engagement
Provide a full clerical and administrative support for the faculty, including recording and monitoring student absences, answering administration queries and sending students assessment submission reminder emails.
Be proactive in highlighting administrative issues that may require escalation. This to include, informing SFAs, and following up with students once support/initiatives are put in place.
Use their administrative knowledge of GBS policies, procedures and academic regulations/extenuating circumstances to fully support students.
Assist lecturers and level leaders with faculty administration, data and queries. For example, completing the administration for student success projects, coordinating faculty meetings and completing the associated paperwork.
Support other Faculty Administration Officers to cover for colleagues’ absence or during busy periods.

About You:

Experience in working in administration services
Experience of working in a widening participation environment, where English is not the primary language
Bachelor’s degree
Effective administration, organisational and conflict management skills
Have excellent administration and communication skills (verbal and written).
Be committed to working as part of a team and be able to work under pressure and to deadlines
Ability to be flexible to work days, evenings and weekends as required.

Desirable:

Experience in working in administration in FE/HE
Experience in working in administration
Excellent ability to process administrative queries with a student focused service approach
Have a proactive outlook to work

What we offer:

25 days annual leave, plus 8 public holidays
1-day extra leave per year of service, up to a maximum of 5 days
Workplace pension scheme
Tuition reimbursement for career development courses
Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
discounts platform, wellbeing centre and much more
Reward and recognition programme
£500 award employee referral scheme
Discretionary annual performance bonus

“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”

— Barbara Vargas (Professional Services Employee)

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Assistant Residential Manager - Marylebone, London

Howard de Walden Estate

Department: Property Management
Sub-Department: Residential Management
Reports to: Senior Residential Manager
Location: Marylebone, London

About the role:

The Residential Management department delivers a property management service to a portfolio of long and short-term rental properties owned by the Howard de Walden Estate, varying in size from studio flats to large period townhouses. The department delivers a service that is in accordance with the current legislation, the RICS Code of Practice, and the standard operating procedures of the company. The Company’s assets are divided into four portfolios. This role will support each portfolio’s Residential Manager. The role will support in the day-to-day management alongside the annual and quarterly Company requirements.The role will also obtain the knowledge and experience to support the Commercial Management department when required (i.e. when the Commercial Property Secretary is on annual leave, other absences and during times of high workload).

What you will do:

Move-Ins & Move-Outs

Manage the Move (HTM) Portal Management: Input all move-in and move-out details into the HTM system, ensuring accurate contact details and meter readings for Change of Tenancy (COT) processes.
Council Tax: Liaise with Westminster Council and HDWE internal accounts team to manage and reconcile period council tax bills and associated approvals for Council Tax invoices.
Welcome Packs: Prepare and distribute Tenant Welcome Packs on behalf of Residential Property Managers (RPM’s); arrange meet & greet appointments in coordination with the RPM’s diary.
Deposit Administration: Complete deposit memos for release following negotiations by RMs; unprotect deposits in the Tenancy Deposit Scheme (TDS) following approval.
Case Management: Ensure Move-In and Move-Out Cases are created within D365 for core void related activities such as pre-tenancy cleans and fire alarm checks

Day-to-Day Operational Support

Maintenance Line Handling: Answer calls on the maintenance line, pass on messages toRPMs, and raise works orders as required.
Works Order Logging: Log and track basic works orders in response to RPM inspectionsof communal areas and escalate where necessary.
Utilities: Liaise with relevant parties to ensure utility bills in Landlord name are actioned asrequired.
Data Entry: Input key data into D365, including reasons for tenant departures and tracking upcoming move-outs to ensure required steps are taken in advance.
Post Management: Assist RPMs with handling returned mail (“RTS”) and ensure relevant correspondence is redirected to current occupiers where appropriate.
Site Visits: Where required, accompany RPM to site visits for exposure to Residential portfolio and building knowledge experience.
Lock-Out & Out of Hours (OOHs): To handle management of Lock-Out database, for when tenants lock themselves out of their properties (a chargeable cost) and raise associatedcharges to the Tenancy Ledger, liaising with the Finance Department. Access Assistance: When required, assist tenants or contractors with access into the residential units, ensuring compliance with the HDWE Key Management System.

Compliance Support

HSFRA Task Assignment: Assist RPMs with assigning Health, Safety, and Fire Risk Assessment (HSFRA) actions to the appropriate internal department, for efficient resolution
EPCs: monitor upcoming EPC expiries and co-ordinate with RPM and assessor for instruction and attendance. Associated uploading of documentation and record logging.

What you will need:

One to two years’ experience in the residential property industry.
Excellent communicator – clear and professional approach to all residents, colleagues and contractors. Able to listen to occupiers concerns diplomatically, resolving issues where possible and escalating when necessary.
Customer Service – a strong focus on occupier satisfaction and empathy alongside problem solving when addressing their concerns.
Organisation and time management – able to meet deadlines, manage schedules and prioritise workloads.
Great team player supporting the Residential Property Management department.
Ability to deal with issues arising with on a daily basis
Proficiency in Microsoft Office and the ability to pick up new systems.
Knowledge of property operations and legislation and compliance that impacts housing, Renters Rights Act, Selective Licencing and health and safety obligations implications for a landlord.
Financial awareness – assisting with occupier arrears, annual and five year.

What we offer you:

25 days holiday per year, plus statutory holidays and 3 discretionary days to cover the Christmas office closure.
Private medical insurance with Bupa.
Defined contribution pension scheme with 12.5% employer contributions.
Discretionary bonus.
Life assurance at 7x salary.
Group income protection scheme.
Interest free season ticket loan.
Employee Assistance Programme (EAP) and wellbeing app “ ”.
Cycle to work scheme.
Onsite gym with 7 weekly classes and 2 Wattbikes.
Regular staff socials and an annual company away day.
Free fruit and breakfast cereals.
Enhanced maternity, paternity and shared parental leave policies (12-month qualifying period).
Hybrid working arrangements -minimum of 155 days in the office per year with minimum of 2 days (not fixed) per week in the office.

Contact Centre Supervisor - Brentwood

Job Type: Full time

In a Nutshell…

We have an exciting opportunity for a Contact Centre Supervisor to join our team within Vistry Services Division, across various locations where you are remote based with expected frequent travel around East Anglia, Eastern Counties, Northern Homes Counties, Central Home Counties & London. As our Contact Centre Supervisor, you will improve the way the Division/region deals with incoming customer enquiries and delivering greater customer satisfaction by responding in a timely and efficient manner. Managing a remote based team that are responsible for booking viewing appointments. Supporting the sales and marketing teams in order to maximise efficiency of sales consultants’ time so they can focus on qualified leads.

This role will be worked on a rota basis from Monday - Sunday, with core hours from .

Let’s cut to the chase, what’s in it for you…

Competitive basic salary and annual bonus
Up to 33 days annual leave plus bank holidays
Private Healthcare
Enhanced maternity, paternity and adoption leave
Competitive contributory pension scheme
Life assurance – 4 x your annual salary
Share incentive schemes
Employee rewards portal with many more benefits…

In return, what we would like from you…

Behave in line with our company values – Integrity, Caring and Quality
Full clean driving licence
5 GCSEs or equivalent including Maths and English
Working with IT systems e.g. Outlook, Excel
Working with prospect databases
Experience and understanding of the new build industry and customers journey to buy a home
Line management experience
Good administration skills
Accuracy and good attention to detail
Good telephone skills
Good organisational skills
Excellent communication skills
A friendly, trustworthy and professional attitude
Ability to work under pressure and meet deadlines and targets
Ability to work effectively in an office environment
Willing to be flexible in respect of day to day duties and hours worked

Desirable…

Experience of working Microsoft Dynamics
Experience of working in a sales based contact centre
Experience in a customer facing role
An understanding of the property and housing market

More about the Contact Centre Supervisor role…

Provide daily reports to Head of Contact Centre & Onboarding.
Maintain and create rota.
Training of new staff and mentoring through the onboarding process.
Motivate team.
Supervise the work being done to ensure it is all up to the correct standard.
Deal with any customer complaints which may occur.
Be the point of contact for sales advisors instead of Contact Centre Team so that they can do their job uninterrupted.
Record, monitor and report outcome of enquiries.
Monitor Contact Centre operatives’ performance.
Review commission claims from Contact Centre operatives.
Ensure the Contact Centre team are supplied with the most accurate information for each development.
Respond to all online customer enquiries received through the various marketing channels in a timely manner as per the Vistry Contact Centre processes and procedures.
Have knowledge of the divisional sites, house types and purchase assistance schemes in order to be able to respond to customer enquiries effectively.
Liaise with the Sales Consultants on site ensuring a streamlined operating process and excellent customer experience.
Manage the CRM system (Keys) to ensure accurate managing of enquiries and enhancing customer profiling for the benefit of optimised 121 engagement and marketing.
Undertake all tasks accurately and efficiently and in accordance with GDPR.
Deal with all customer enquiries in a polite, efficient and confidential manner.
Provide regular feedback to the Head of Contact Centre & Onboarding on quality and proceedable likeliness of enquiries.
Liaise with the relevant regional sales teams which form the divisional structure to ensure understanding of development changes and updates.
Attend departmental meetings as required.
Complete mandatory training programmes as required including GDPR and cyber security.
Ensure compliance with Company Health and Safety policies and procedures and legislation.

Finally, let’s tell you a bit more about us…

We’re Vistry Group, the UK’s leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they’re needed most.

You’re probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there’s nowhere better to build your career. We’re proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry.

SENCO - Smallwood Primary School - Greater London

London Borough of Richmond Upon Thames

Salary: Teacher’s Pay Scale - UP 1-3 Job Introduction

Required from September 2026

Smallwood Primary School and Language unit is a one form entry school with 265 pupils currently on role, including a resource base with 45 pupils. Our recent Ofsted inspection (2022) graded it a ‘Good’ school, highlighting: ‘pupils enjoy coming to school and are safe’, ‘they value their teachers and describe them as kind’.

At Smallwood is an inclusive school where we recognise the value our pupils add to our world today and in the years to come. We recognise that our pupils’ futures will be in a rapidly ever-changing and diverse world - a world that must value, celebrate and protect our surroundings, our environments, our cultures and ultimately our planet. Our pupils will become adults in a world where jobs will be created to solve problems that currently do not exist. Our pupils will need to be flexible, adaptable, critical and creative thinkers as well as being resilient. Our pupils will need to have the confidence and ability to shape the world around them in order that they positively impact the wider world and our planet.

Our school vision of ‘Learning Together, Learners for Life, with Ambition, Achievement and Progress for all’ reflects our commitment to instilling a love of learning that we hope will stay with our children long after they leave Smallwood. Our school values ensure that every member of our community has the skills and tools they need in order to be successful lifelong learners.

We are passionate about the education of our children, continuous professional development of all staff and a strong partnership with parents and the wider community.

We are looking for teachers that are:

inspirational and highly effective in the classroom;
passionate about enabling every child to fulfill their potential;
able to contribute to, and work, as part of a team
creative in their approach to children’s learning

Visits to the school are warmly welcomed on: Wednesday 22nd April 2026 @ 14.30

The candidates will be positive and enthusiastic in their approach and will seek to provide the opportunity for the children they are working with to achieve their full potential, both academically and socially.

An information pack, including a Job Description and Person Specification can be downloaded below.

Completed application should be returned to the school by email

Closing date: 30 April 2026 (at noon)

Interviews: Week Commencing 11th May 2026

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment.

This post is subject to an Enhanced DBS check.

CVs are not accepted.

Smallwood Primary School

Smallwood Road

Tooting SW17 0TW

T:

Headteacher Mrs F Loudon

Early Years SEND Inclusion Advisor - Wandsworth, London

London Borough of Richmond Upon Thames

Salary: £37,602 – £45,564 per annum (pro rata for part time staff) Job Introduction

Early Years SEND Inclusion Advisor
Support for the Enhanced Reception Transition Project (ERTP)
£37,602 – £45,564 per annum (pro rata for part time staff)
Part Time (3 days per week, 21.6 hours)
Fixed term Contract (until April 2027)
Wandsworth, London
SEND Inclusion Hub and across the borough

Are you an experienced Early Years professional, looking to make a difference to children in mainstream education with SEND needs?

We are currently looking for a part-time, 3 days a week, EY SEND inclusion advisor who will be able to join our dedicated EY SEND Inclusion advisory team. You will be a dynamic, committed and enthusiastic EY SEND professional who will be able to support the team in taking forward the Wandsworth Enhanced Reception Transition Project.

The ERTP is an exciting programme that was piloted from April 2025 to April 2026 and is now moving to year 2 of implementation. The project aims to:

Reduce transition anxiety for children with emerging SEND needs
Build staff confidence
Remove barriers to mainstream school attendance
Support full time attendance
Reduce unnecessary EHCP assessments

About the role

As the EY ERTP SEND Inclusion advisor, you will lead the delivery of the Enhanced Reception Transition Project from April 2026 to April 2027. As part of the wider EY SEND Inclusion advisory team, you will identify children for inclusion and plan support strategies through Team Around the Child (TAC) meetings and support the creation of individual transition plans, provide staff training, deliver direct support visits, and lead ongoing evaluation as part of the wider ERTP team.

You will act as the central contact point for nurseries, schools, parents / carers; and communicate effectively with all involved with the ERTP cohort. You will be fully committed to working in partnership with parents / carers and having high aspirations for children with SEND needs to reach their highest potential in their educational setting.

Essential Qualifications, Skills and Experience

You will have:

A relevant degree-level qualification in early years education with a high level of understanding of child development.
Extensive experience in working in Early Years or primary settings with children with SEND and supporting children with emerging or identified SEND needs through transition processes.
Experience in working in partnership with parents / carers and collaborating with external professionals such as EPs, therapists, and early help / social care teams.
Strong communication skills, including the ability to communicate complex information clearly to parents / carers, practitioners, and professionals.
Excellent organisational skills, including maintaining SharePoint databases and managing multiple tasks across timelines, as well as analysing children’s data to provide personalised learning plans for individual children.

If you are ready for a new challenge, and want to be part of an enthusiastic, dedicated, and highly professional team that makes a difference to children in mainstream education with SEND needs, please apply to join the Early Years SEND inclusion team.

Important Information: In your supporting statement, please address your previous SEND experience in early years (including reception classroom).

For an informal conversation about the role, please contact Monika Hammel-Lobo, Lead Early Years Inclusion Advisor by emailing

Closing Date: 30 April 2026
Shortlisting Date: 1 May 2026
Interview Date : 11 and 12 May 2026
Test: As part of the interview, there will be a short test to demonstrate your skill levels.

We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.

Admin Officer with SEND responsibilities - Gatton School - Greater London

London Borough of Richmond Upon Thames

Salary: 27,869 per annum (Sc3 Spine 5-6) Job Introduction

35 Hours per week (41 Weeks) – Term Time Only (TTO) + 10 days

Time: 8.00am to 4.00pm (1-hour unpaid lunch break)

Start Date: 1st June 2026

A great opportunity has arisen to join the staff of our successful VA Muslim Faith school. We are seeking an enthusiastic and energetic admin officer.

At Gatton School we are passionate about developing our children’s love of learning, helping them to reach their full potential and creating a happy and nurturing environment.

This role includes the following: (Please see the job description for full details)

Providing administration to the special educational needs co-ordinator (SENCO)
Managing the after-school club provision for pupils and adults
School medical conditions and medication for pupils
Assisting pupil attendance and admissions officer
Receptionist duties
General admin duties

The successful candidate will have:

A warm, upbeat and welcoming manner
Excellent communication skills and must be able to deal with a wide range of people
Solution focussed approach
Excellent organisation and time-management skills
A commitment to upholding the ethos and vision of our school
Previous experience in admin
Relevant qualifications and training

We can offer:

Being part of a professional, dedicated and friendly team
A supportive wider school community
Fantastic, enthusiastic and eager children who are ready and willing to learn
Excellent CPD opportunities
If you feel you have the experience and skills to apply for this role, we highly recommend that you contact the school office and make an appointment to visit the school. We would love to show you around.

An information pack, including a Job Description and Person Specification can be downloaded below.

For further information contact Ms Uzma Mussa on or by email

.

Completed application should be returned to the school by email - recruitment @gatton.wandsworth.sch.uk

Closing Date: 26th April 2026 (Midnight)

Interviews/Task: week commencing 27th April 2026

We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.

We are committed to safeguarding and promoting the welfare of children, young

people and vulnerable adults and expect all staff and volunteers to share this

commitment.

This post is subject to a DBS check.

CVs are not accepted.

Gatton Primary School

(Voluntary-Aided Muslim Faith School)

13e Broadwater Road, Tooting

London, SW17 0DS

Tel:

Head teacher: Mr Majid Ishaque

Support Worker - Thornton Heath

About us

At Achieve together, one of the UK’s leading providers of support for people with learning disabilities, autism, profound and multiple learning disabilities, deafness, hearing loss and associated complex needs, we strive to empower and inspire people in order to give them the resources, skills and confidence to thrive, live their lives independently, and to the fullest, while supporting them to achieve their goals and aspirations.

Without our incredible team of Support Workers, we simply wouldn’t be who we are today. In their own words, people we support are looking for Support Workers with all or most of the following traits:

Supportive & caring
Reliable & trustworthy
Friendly & approachable
Happy
Kind
Great at communicating& listening
Fun and up for a laugh
Happy to learn new skills
Have similar interests

Is this you? Keep reading!
You will support people in everyday life, celebrate achievements, encourage fun and creativity, and empower people to be a meaningful part of their local community. This is more than just a job – you’ll be helping people gain independence and live healthy, happy and fulfilling lives.

At Achieve together, you’ll embark on a career adventure like no other, with dedicated training opportunities along the way to develop your skills as a Support Worker and beyond. Whatever your aspirations, we can help you reach your goals and forge a long-lasting career in social care.

You will support people both in their home and in their local communities and we have a range of working patterns to suit you, including full time, part time and flexible opportunities.

We offer a range of exciting benefits, such as:

Career progression and training opportunities
Employee discount schemes across a range of retailers and services,
Stream- a financial health app that gives you the ability to receive optional pay advances
Life Assurance

For all our amazing benefits please visit here: Rewards and Benefits - Achieve together

About you

New to social care? That’s OK! As long as you’re ready to learn, we provide full training to ensure you can provide the best possible support

If you have the qualities and interests that align with people we support, we can’t wait for you to apply!

We regularly review our job adverts to ensure they reflect current hiring needs. In some cases, adverts may close earlier than the stated deadline if we receive sufficient applications or the role is filled. Conversely, some adverts may remain open beyond the original closing date until the position is successfully filled. This approach helps us attract the best talent while maintaining flexibility in our recruitment process.
To ensure fair consideration and timely progression, internal applicants should submit their applications no later than the end of the first week after the role is advertised. Applications received after this point may not be guaranteed review.

Support Worker - Walton-On-Thames

About us

At Achieve together, one of the UK’s leading providers of support for people with learning disabilities, autism, profound and multiple learning disabilities, deafness, hearing loss and associated complex needs, we strive to empower and inspire people in order to give them the resources, skills and confidence to thrive, live their lives independently, and to the fullest, while supporting them to achieve their goals and aspirations.

Without our incredible team of Support Workers, we simply wouldn’t be who we are today. In their own words, people we support are looking for Support Workers with all or most of the following traits:

Supportive & caring
Reliable & trustworthy
Friendly & approachable
Happy
Kind
Great at communicating& listening
Fun and up for a laugh
Happy to learn new skills
Have similar interests

Is this you? Keep reading!
You will support people in everyday life, celebrate achievements, encourage fun and creativity, and empower people to be a meaningful part of their local community. This is more than just a job – you’ll be helping people gain independence and live healthy, happy and fulfilling lives.

At Achieve together, you’ll embark on a career adventure like no other, with dedicated training opportunities along the way to develop your skills as a Support Worker and beyond. Whatever your aspirations, we can help you reach your goals and forge a long-lasting career in social care.

You will support people both in their home and in their local communities and we have a range of working patterns to suit you, including full time, part time and flexible opportunities.

We offer a range of exciting benefits, such as:

Career progression and training opportunities
Employee discount schemes across a range of retailers and services,
Stream- a financial health app that gives you the ability to receive optional pay advances
Life Assurance

For all our amazing benefits please visit here: Rewards and Benefits - Achieve together

About you

New to social care? That’s OK! As long as you’re ready to learn, we provide full training to ensure you can provide the best possible support

If you have the qualities and interests that align with people we support, we can’t wait for you to apply!

We regularly review our job adverts to ensure they reflect current hiring needs. In some cases, adverts may close earlier than the stated deadline if we receive sufficient applications or the role is filled. Conversely, some adverts may remain open beyond the original closing date until the position is successfully filled. This approach helps us attract the best talent while maintaining flexibility in our recruitment process.
To ensure fair consideration and timely progression, internal applicants should submit their applications no later than the end of the first week after the role is advertised. Applications received after this point may not be guaranteed review.

#SW

Support Worker - London

About us

At Achieve together, one of the UK’s leading providers of support for people with learning disabilities, autism, profound and multiple learning disabilities, deafness, hearing loss and associated complex needs, we strive to empower and inspire people in order to give them the resources, skills and confidence to thrive, live their lives independently, and to the fullest, while supporting them to achieve their goals and aspirations.

Without our incredible team of Support Workers, we simply wouldn’t be who we are today. In their own words, people we support are looking for Support Workers with all or most of the following traits:

Supportive & caring
Reliable & trustworthy
Friendly & approachable
Happy
Kind
Great at communicating & listening
Fun and up for a laugh
Happy to learn new skills

Is this you? Keep reading!

You will support people in everyday life, celebrate achievements, encourage fun and creativity, and empower people to be a meaningful part of their local community. This is more than just a job – you’ll be helping people gain independence and live healthy, happy and fulfilling lives.

At Achieve together, you’ll embark on a career adventure like no other, with dedicated training opportunities along the way to develop your skills as a Support Worker and beyond. Whatever your aspirations, we can help you reach your goals and forge a long-lasting career in social care.

You will support people both in their home and in their local communities and we have a range of working patterns to suit you, including full time, part time and flexible opportunities.

We offer a range of exciting benefits, such as:

Career progression and training opportunities
Employee discount schemes across a range of retailers and services,
Stream- a financial health app that gives you the ability to receive optional pay advances
Life Assurance

For all our amazing benefits please visit here: Rewards and Benefits - Achieve together

About the people and their home

We take pride in developing daily living skills and growing the independence of the people we support, with the team support being appreciated every step of the way. Everyone enjoys being active in the community, taking part in volunteering, going to the gym, visiting the library and cinema, bowling, attending day centres and spending time at local pubs. Self‑care is important too, with regular salon visits, GP appointments, aromatherapy sessions and time for sensory activities.

Family connections matter deeply, and support with staying in touch, remembering important dates and celebrating milestones is highly valued. Spiritual needs are also supported, with individuals attending services twice a week and enjoying creative celebrations of religious holidays.

Birthdays, Christmas and holidays are highlights of the year, and we welcome Support Workers who bring positivity, creativity and a willingness to take safe, positive risks to help people enjoy meaningful, joyful experiences and continue building independence.

About you

New to social care? That’s OK! As long as you’re ready to learn, we provide full training to ensure you can provide the best possible support

If you have the qualities and interests that align with people we support, we can’t wait for you to apply!

We regularly review our job adverts to ensure they reflect current hiring needs. In some cases, adverts may close earlier than the stated deadline if we receive sufficient applications or the role is filled. Conversely, some adverts may remain open beyond the original closing date until the position is successfully filled. This approach helps us attract the best talent while maintaining flexibility in our recruitment process.
To ensure fair consideration and timely progression, internal applicants should submit their applications no later than the end of the first week after the role is advertised. Applications received after this point may not be guaranteed review.

Support Worker - London

About us

At Achieve together, one of the UK’s leading providers of support for people with learning disabilities, autism, profound and multiple learning disabilities, deafness, hearing loss and associated complex needs, we strive to empower and inspire people in order to give them the resources, skills and confidence to thrive, live their lives independently, and to the fullest, while supporting them to achieve their goals and aspirations.

Without our incredible team of Support Workers, we simply wouldn’t be who we are today. In their own words, people we support are looking for Support Workers with all or most of the following traits:

Supportive& caring
Reliable& trustworthy
Friendly & approachable
Happy
Kind
Great at communicating& listening
Fun and up for a laugh
Happy to learn new skills
Have similar interests

Is this you? Keep reading!
You will support people in everyday life, celebrate achievements, encourage fun and creativity, and empower people to be a meaningful part of their local community. This is more than just a job – you’ll be helping people gain independence and live healthy, happy and fulfilling lives.

At Achieve together, you’ll embark on a career adventure like no other, with dedicated training opportunities along the way to develop your skills as a Support Worker and beyond. Whatever your aspirations, we can help you reach your goals and forge a long-lasting career in social care.

You will support people both in their home and in their local communities and we have a range of working patterns to suit you, including full time, part time and flexible opportunities.

We offer a range of exciting benefits, such as:

Career progression and training opportunities
Employee discount schemes across a range of retailers and services,
Stream- a financial health app that gives you the ability to receive optional pay advances
Life Assurance

For all our amazing benefits please visit here: Rewards and Benefits - Achieve together

About you

New to social care? That’s OK! As long as you’re ready to learn, we provide full training to ensure you can provide the best possible support

If you have the qualities and interests that align with people we support, we can’t wait for you to apply!

We regularly review our job adverts to ensure they reflect current hiring needs. In some cases, adverts may close earlier than the stated deadline if we receive sufficient applications or the role is filled. Conversely, some adverts may remain open beyond the original closing date until the position is successfully filled. This approach helps us attract the best talent while maintaining flexibility in our recruitment process.
To ensure fair consideration and timely progression, internal applicants should submit their applications no later than the end of the first week after the role is advertised. Applications received after this point may not be guaranteed review.

#SW

In Custody Careers Advisor (CIAG) - HMP Brixton

Get Set UK for transforming lives through career guidance

At Get Set UK, we believe in second chances and real opportunities. If you’re passionate about helping individuals rebuild their lives, this role is your chance to make an impact where it truly matters. As a Careers, Information, Advice & Guidance (CIAG) Advisor, you will work inside prison settings, helping individuals develop the skills, confidence, and aspirations needed for a fresh start.

Through tailored career coaching, employability workshops, and personalised action plans, you’ll inspire individuals to create brighter futures beyond custody. This is more than a job-it’s an opportunity to change lives, reduce reoffending, and help build stronger communities. If you’re looking for purpose, challenge, and a role that makes a tangible difference, this could be the perfect next step in your career .

Your impact:

As a CIAG Advisor, you will provide one-to-one careers advice, skills coaching, and employability support to individuals in custody, ensuring they have meaningful pathways to employment, training, or further education upon release .

Empower Individuals - Deliver career guidance that helps individuals understand their skills, set realistic goals, and plan for the future.
Deliver Engaging Workshops - Facilitate interactive sessions on CV writing, interview preparation, financial literacy, and digital skills.
Support Job & Training Placements - Help individuals secure Release on Temporary Licence (RoTL) placements, apprenticeships, and further education opportunities.
Provide Holistic Support - Address barriers to employment, including mental health challenges, housing support , and financial wellbeing.
Work Closely with Stakeholders - Collaborate with prison staff, training providers, local authorities, and employers to enhance career opportunities.
Ensure Compliance & Safeguarding - Maintain strict adherence to prison security protocols, safeguarding policies, and data protection regulations.

Who we seek:

We are looking for empathetic, resilient, and results-driven professionals who can inspire confidence in those facing significant challenges . The ideal candidate will be a natural motivator with the ability to build trust, adapt to different learning needs, and provide clear, practical advice .

Compassionate & Non-Judgemental - You genuinely care about helping individuals turn their lives around.
Resilient & Adaptable - You can work effectively in prison settings and handle challenging conversations with professionalism.
Excellent Communicator - You can deliver impactful one-to-one advice and group workshops, making career guidance engaging and practical.
Highly Organised - You can manage caseloads, track progress, and meet targets effectively.
Collaborative & Team-Focused - You enjoy working with multidisciplinary teams and external partners to create opportunities for individuals.
Ambitious & Proactive - You are goal-driven and thrive in an outcome-focused environment.

Experience and qualifications

Essential:

Level 3 or higher in Careers Information, Advice & Guidance (IAG) (or willingness to work towards Level 4).
Experience in employability coaching, careers guidance, or offender rehabilitation.
Ability to deliver engaging workshops and one-to-one career coaching.
Understanding of safeguarding, prison security, and compliance requirements.

Desirable:

Training in Motivational Interviewing, Trauma-Informed Practice, or Neurodiversity Awareness.
Knowledge of housing applications, benefits systems, or financial support for ex-offenders.
Experience working in secure or criminal justice environments.

Vetting & security requirements

To work in a prison setting, all applicants must pass:

Enhanced DBS Check - Screening for suitability to work with vulnerable groups.
Prison Vetting & Clearance - Comprehensive security checks including employment history and criminal record assessment.

Recruitment timeline

Due to the extensive vetting process, we are hiring in advance for upcoming roles.

Successful applicants will be kept informed throughout the process.

You share our values:

Be ambitious : Show determination and innovation in your approach.
Be inspiring: Inspire responsibility through your daily actions.
Be proud: Take pride in your daily achievements and want to support your local community.
Be considerate : Collaborate well in an inclusive environment.
Own it: Own your attitude, motivation, and actions.

Our promise to you:

We’re here to support you as much as you support our clients. Our mission is clear: to empower, ignite opportunities, support resilience, and nurture career success for everyone .

Our workplace is dynamic, committed , encouraging, and empathetic. We believe in creating an environment that is not just about professional growth but also personal wellbeing.

As part of the Get Set UK team, you’ll enjoy:

Competitive salaries that appreciate your hard work and dedication.
Comprehensive pension schemes designed for your future security.
Healthcare packages that prioritise your wellbeing.
Gym memberships to support your physical health and mental clarity.
An inclusive employee forum where your voice is heard and valued.
Continuous training and development opportunities to help you grow and succeed.

Why Get Set UK?

Make a Difference Every Day - Directly impact lives and support individuals towards rehabilitation and employment.
Career Growth & Development - Gain specialist training and access to career progression opportunities within a dynamic organisation.
Supportive & Inclusive Team - Work with passionate professionals dedicated to transforming lives.
Competitive Benefits - Enjoy a comprehensive salary package, pension scheme, wellness initiatives, and ongoing learning opportunities.

Get Set for a better tomorrow!

If you’re ready to make a difference and work in a rewarding, impactful role, we want to hear from you! Apply now with your CV!

See the Get Set story here:

Learn more about working at Get Set here:

We reserve the right to close applications early. Please apply early to avoid disappointment.

We are a Disability Confident Employer and welcome all applications. Get Set UK is an Equal Opportunity Employer, offering employment without regard to race, colour, religion, sex, physical and mental disability, age, citizenship, pregnancy, genetic information, veteran status, gender identity, gender expression, sexual orientation, national origin, and any other protected status. Our aim is to support and maintain the physical and mental health of all people at work. If you do need any reasonable adjustments as part of your application and recruitment process, please let us know at the outset and we will work hard to provide the right solution for you. This organisation is committed to safeguarding and promoting the welfare of learners/clients and expects all staff to share this commitment . Successful appointment to this role will require satisfactory completion of recruitment checks. Get Set UK does not accept agency CVs unless specifically engaged on the role by the Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Get Set UK will consider these CVs as gifts and will not be responsible for any fees related to CVs received in this unsolicited manner .

In Custody Careers Advisor (CIAG) - Sutton

Get Set UK for transforming lives through career guidance

At Get Set UK, we believe in second chances and real opportunities. If you’re passionate about helping individuals rebuild their lives, this role is your chance to make an impact where it truly matters. As a Careers, Information, Advice & Guidance (CIAG) Advisor, you will work inside prison settings, helping individuals develop the skills, confidence, and aspirations needed for a fresh start.

Through tailored career coaching, employability workshops, and personalised action plans, you’ll inspire individuals to create brighter futures beyond custody. This is more than a job-it’s an opportunity to change lives, reduce reoffending, and help build stronger communities. If you’re looking for purpose, challenge, and a role that makes a tangible difference, this could be the perfect next step in your career .

Your impact:

As a CIAG Advisor, you will provide one-to-one careers advice, skills coaching, and employability support to individuals in custody, ensuring they have meaningful pathways to employment, training, or further education upon release .

Empower Individuals - Deliver career guidance that helps individuals understand their skills, set realistic goals, and plan for the future.
Deliver Engaging Workshops - Facilitate interactive sessions on CV writing, interview preparation, financial literacy, and digital skills.
Support Job & Training Placements - Help individuals secure Release on Temporary Licence (RoTL) placements, apprenticeships, and further education opportunities.
Provide Holistic Support - Address barriers to employment, including mental health challenges, housing support , and financial wellbeing.
Work Closely with Stakeholders - Collaborate with prison staff, training providers, local authorities, and employers to enhance career opportunities.
Ensure Compliance & Safeguarding - Maintain strict adherence to prison security protocols, safeguarding policies, and data protection regulations.

Who we seek:

We are looking for empathetic, resilient, and results-driven professionals who can inspire confidence in those facing significant challenges . The ideal candidate will be a natural motivator with the ability to build trust, adapt to different learning needs, and provide clear, practical advice .

Compassionate & Non-Judgemental - You genuinely care about helping individuals turn their lives around.
Resilient & Adaptable - You can work effectively in prison settings and handle challenging conversations with professionalism.
Excellent Communicator - You can deliver impactful one-to-one advice and group workshops, making career guidance engaging and practical.
Highly Organised - You can manage caseloads, track progress, and meet targets effectively.
Collaborative & Team-Focused - You enjoy working with multidisciplinary teams and external partners to create opportunities for individuals.
Ambitious & Proactive - You are goal-driven and thrive in an outcome-focused environment.

Experience and qualifications

Essential:

Level 3 or higher in Careers Information, Advice & Guidance (IAG) (or willingness to work towards Level 4).
Experience in employability coaching, careers guidance, or offender rehabilitation.
Ability to deliver engaging workshops and one-to-one career coaching.
Understanding of safeguarding, prison security, and compliance requirements.

Desirable:

Training in Motivational Interviewing, Trauma-Informed Practice, or Neurodiversity Awareness.
Knowledge of housing applications, benefits systems, or financial support for ex-offenders.
Experience working in secure or criminal justice environments.

Vetting & security requirements

To work in a prison setting, all applicants must pass:

Enhanced DBS Check - Screening for suitability to work with vulnerable groups.
Prison Vetting & Clearance - Comprehensive security checks including employment history and criminal record assessment.

Recruitment timeline

Due to the extensive vetting process, we are hiring in advance for upcoming roles.

Successful applicants will be kept informed throughout the process.

You share our values:

Be ambitious : Show determination and innovation in your approach.
Be inspiring: Inspire responsibility through your daily actions.
Be proud: Take pride in your daily achievements and want to support your local community.
Be considerate : Collaborate well in an inclusive environment.
Own it: Own your attitude, motivation, and actions.

Our promise to you:

We’re here to support you as much as you support our clients. Our mission is clear: to empower, ignite opportunities, support resilience, and nurture career success for everyone .

Our workplace is dynamic, committed , encouraging, and empathetic. We believe in creating an environment that is not just about professional growth but also personal wellbeing.

As part of the Get Set UK team, you’ll enjoy:

Competitive salaries that appreciate your hard work and dedication.
Comprehensive pension schemes designed for your future security.
Healthcare packages that prioritise your wellbeing.
Gym memberships to support your physical health and mental clarity.
An inclusive employee forum where your voice is heard and valued.
Continuous training and development opportunities to help you grow and succeed.

Why Get Set UK?

Make a Difference Every Day - Directly impact lives and support individuals towards rehabilitation and employment.
Career Growth & Development - Gain specialist training and access to career progression opportunities within a dynamic organisation.
Supportive & Inclusive Team - Work with passionate professionals dedicated to transforming lives.
Competitive Benefits - Enjoy a comprehensive salary package, pension scheme, wellness initiatives, and ongoing learning opportunities.

Get Set for a better tomorrow!

If you’re ready to make a difference and work in a rewarding, impactful role, we want to hear from you! Apply now with your CV!

See the Get Set story here:

Learn more about working at Get Set here:

We reserve the right to close applications early. Please apply early to avoid disappointment.

We are a Disability Confident Employer and welcome all applications. Get Set UK is an Equal Opportunity Employer, offering employment without regard to race, colour, religion, sex, physical and mental disability, age, citizenship, pregnancy, genetic information, veteran status, gender identity, gender expression, sexual orientation, national origin, and any other protected status. Our aim is to support and maintain the physical and mental health of all people at work. If you do need any reasonable adjustments as part of your application and recruitment process, please let us know at the outset and we will work hard to provide the right solution for you. This organisation is committed to safeguarding and promoting the welfare of learners/clients and expects all staff to share this commitment . Successful appointment to this role will require satisfactory completion of recruitment checks. Get Set UK does not accept agency CVs unless specifically engaged on the role by the Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Get Set UK will consider these CVs as gifts and will not be responsible for any fees related to CVs received in this unsolicited manner .

Employment Advisor - Redbridge (Ilford)

Do you want to see the difference you make to someone’s life every week?

At Get Set UK, we support people to build skills, confidence and stability so they can move into and remain in employment. As an Employment Advisor , you will work directly with individuals who need structure, encouragement and clear expectations to progress towards work.

This is meaningful, hands-on employability support. It is also structured, fast paced and outcome focused.

If you are motivated by purpose, accountability and measurable impact, this role will suit you well.

What This Role Is Really About

Employment is built on more than a CV. It is built on routine, punctuality, preparation, resilience and follow-through.

As an Employment Advisor, you will help people strengthen those foundations. You will also model them every day.

This is a people-facing, office-based role with a busy diary and clear performance standards. You will manage your own case load and work towards defined job outcome targets.

You will balance supportive conversations with clear expectations. You will challenge constructively, keep structure in place and help individuals build sustainable employability habits.

For the right person, this role is deeply rewarding. You will see people gain confidence, secure interviews, start jobs and stay in work because of the consistency and guidance you provided.

What You Will Do

You will:

Manage a structured caseload of individuals working towards employment
Deliver focused one to one appointments in a full daily diary
Provide high quality CV writing, job application and interview support
Coach workplace behaviours such as punctuality, attendance, preparation and professional communication
Help individuals understand employer expectations and build reliable routines
Track progress and work towards clear performance and job outcome targets
Keep accurate, timely records using internal systems
Follow safeguarding, confidentiality and compliance procedures

This role requires strong organisation, resilience and the ability to maintain standards even when progress feels slow.

The Standard We Work To

To coach employability, you must model employability.

We are looking for people who can evidence:

Reliability and professionalism: You manage your time well, show up prepared and follow through on commitments.

Strong written communication: You can write clearly, confidently and help others improve their CVs and applications to employer standard.

Resilience: You stay calm, keep structure in place and do not take setbacks personally.

Integrity: You take ownership of your work and do the right thing, even when it is not easy.

Commitment: You can stick with a plan, maintain momentum and see things through.

This is not a passive support role. It is structured, target driven and accountable. It suits someone who values routine, clear expectations and measurable results.

Who This Role Suits

You might come from:

Employability, welfare to work, skills, education, careers guidance, youth work, probation or housing
Recruitment, customer success, sales, call centre, retail or hospitality leadership
Coaching, mentoring or advisory roles where you influenced behaviour and achieved outcomes

What matters most is not your sector. It is your evidence of ownership, consistency and results.

What You Will Bring

Experience in a support, advisory or customer facing role
Strong written and verbal communication skills
Confidence using IT systems to manage records and track activity
Good organisation and attention to detail
A calm, professional approach when plans change
A genuine belief that employment can create positive change

We recognise that people bring different experiences and career paths. If you meet most of the criteria and feel motivated by the purpose of this role, we encourage you to apply.

A Day in the Life of an Employment Advisor

“Every day, I work with people joining the programme. I support individuals from all walks of life, including professionals, carers, school and college leavers, people with limited English and people experiencing homelessness .

No matter someone’s starting point, the focus is on breaking barriers, rebuilding confidence and creating real routes back into employment . Seeing people grow, progress and succeed is what motivates me.

My day includes detailed assessments, understanding each person’s situation and providing tailored support such as:

CV writing and interview preparation
Job search and application guidance
Mock interviews
Linking people to specialist services
Addressing practical barriers such as travel

The result is people who feel more confident , better prepared and ready to move into work.”

Our Values

At Get Set UK, we are Ambitious, we take Pride in what we do, we are Considerate, we Own It and we Inspire. We are looking for people who bring these values to their work consistently.

Why Join Get Set UK?

You will be supported, trusted and given the opportunity to make a genuine difference.

You will benefit from:

Wellbeing support including GP access, counselling and Headspace
Pension, discounts and salary sacrifice options
Enhanced benefits with service
Development and progression opportunities
A culture built on ambition, pride, ownership and support

Our Recruitment Process

The work we do matters and carries real responsibility. We are looking for people who approach it with professionalism and genuine commitment.

As part of your application, you will complete a small number of role-specific questions. These must be completed in full for your application to be considered. We also look carefully at the clarity and quality of your CV. Providing accurate information and clear evidence of your experience helps us understand your suitability for the role. We appreciate the time and effort that goes into a thoughtful application and look forward to hearing from you.

Get Set to make an impact. Apply today!

Eligibility

You must have the full right to work in the UK to be considered for this role. Visa sponsorship is not available.

Additional information

We reserve the right to close applications early, so we encourage early applications. Get Set UK is a Disability Confident and Equal Opportunity Employer. We welcome applications from all suitably qualified individuals and are committed to supporting physical and mental wellbeing at work. Reasonable adjustments are available throughout the recruitment process. This role is subject to satisfactory recruitment checks and a commitment to safeguarding learners and clients. Get Set UK does not accept unsolicited CVs from agencies.

Plant and Fleet Hire Coordinator - Dartford, Kent

FM Conway is looking for a Plant and Fleet Hire Coordinator to join our Plant and Workshop Division, supporting the coordination of plant and vehicle hire across all our sites. As our Plant and Fleet Hire Coordinator , you will be responsible for fulfilling plant and vehicle orders, ensuring timely delivery and efficient service to operational teams. You will also monitor and support the entire hire process, playing a key role in keeping our projects running smoothly. This is a full time, permanent role based in Dartford, Kent. The duties of the Plant and Fleet Hire Coordinator role will include: -Supporting the business with accurate record-keeping for all plant and vehicle assets -Coordinating the hire, delivery, and off-hire of plant and vehicles in line with project requirements -Liaising with suppliers and internal departments to ensure timely and effective hire solutions -Maintaining accurate hire records and producing reports as required by management -Assisting in resolving any issues or delays with hired equipment or vehicles -Assisting in the coordination of all delivery and collection of plant -Sourcing all plant and vehicle requests that cannot be fulfilled internally -Assisting with the ordering of fuel cards and any fuel card related administration What skills and experience do you need? We’re looking for a candidate with strong customer service skills and excellent skills in Microsoft Office applications. You will be a proactive problem-solver with the ability to work effectively under pressure, while demonstrating excellent organisational and time management skills. Previous experience in a similar role would be preferred but is not essential. What benefits will you receive? As our Plant and Fleet Hire Coordinator , we will offer you a range of fantastic benefits including career and professional development, 23 days holiday plus bank holidays, company pension, life assurance, opportunities for internal and external training and access to a wide range of shopping discounts through our Rewarding Great People platform. We will also offer you a range of health and well-being benefits including 24-hour advice lines, and support from our in-house mental health first aiders. A brief introduction to FM Conway and the Plant and Workshop Division FM Conway is a business of families with over 60 years’ experience of creating sustainable and innovative transportation solutions. We pride ourselves on our core values, creating a culture around Care, Innovation, Integrity and Excellence. The heart of FM Conway has, and always will be, its great people and we are always searching for talented individuals to join our family. We manufacture a comprehensive range of high-quality aggregates, asphalt and concrete products to serve our clients and we have developed a portfolio of specialised manufacturing plants and a large fleet of delivery HGV and LGV vehicles. Our Plant and Workshop division are an essential part of our projects, without the correct plant or HGV/LGV vehicles we wouldn’t be able to transport our materials from our depots to our sites. Our team work hard maintaining our wide range of heavy plant and small tools which include Excavators, Dumpers, Rollers, JCB’s, Bulkers, Low Loaders, Grabs, Tippers, Bitumen Tankers, Relocate lorries, Volumetric Mixers Pavers and Planers. So, if you want to Join our Family as our Plant and Fleet Hire Coordinator , click apply today! Closing Date: 07/05/2026 *FM Conway is an award-winning equal opportunities employer. We recognise that our workforce should reflect our diverse communities and we are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life.* *EDI-Strategy* *At our heart we are a business that recognises and embraces individuality, so if you are excited about this role but you are unsure if you meet all of the criteria, we encourage you to apply anyway as you may still be the right candidate for this or another role we are recruiting for.* *We believe in people, not algorithms. That’s why every application is personally reviewed by a member of our Recruitment Team - never by AI.* *We look forward to receiving your application!*

Business Administrator - Sevenoaks, Kent

FM Conway is recruiting for a highly organised and detail focused Business Administrator to join our Aggregates and Asphalt division. In this role, you will support key business processes by ensuring accurate and timely invoicing, maintaining data integrity and producing clear reporting to aid operational and commercial decision making. This is a full time, permanent position based at our head office in Sevenoaks, working Monday to Friday, 08:30 to 17:30. The duties of the Business Administrator role will include: - Administering customer charges from delivery records, ensuring a high level of accuracy and resolving discrepancies within internal systems - Ensuring all proof of delivery records are complete each month by liaising with haulage suppliers and internal teams - Producing weekly and monthly reports to support senior management and operational decision making - Monitoring and investigating customer order transactions to ensure accurate invoicing and supplier payments - Reviewing customer orders against system data to identify and correct any inaccuracies - Supporting the Haulage Portal, assisting suppliers with queries and managing payment adjustments What skills and experience do you need? As our Business Administrator , you will have strong attention to detail and take pride in producing accurate work, with the ability to manage multiple priorities in a fast-paced environment. You will be organised, proactive and a confident team player with clear communication skills, comfortable working with both internal teams and external suppliers. Previous experience in an administrative or operational role is desirable, along with confidence using systems, managing data and adapting to changing business needs. What benefits will you receive? As our Business Administrator, we will offer you a range of fantastic benefits including career and professional development, 23 days holiday plus bank holidays, company pension, life assurance, opportunities for internal and external training and access to a wide range of shopping discounts through our Rewarding Great People platform. Based from our Sevenoaks Head Office you will have free access to our on-site gym and subsidised restaurant. We will also offer you a range of health and well-being benefits including 24-hour advice lines and support from our mental health first aiders. A brief introduction to FM Conway and our Aggregate and Asphalt Division FM Conway is a business of families with over 60 years’ experience of creating sustainable and innovative transportation solutions. We pride ourselves on our core values, creating a culture around Care, Innovation, Integrity and Excellence. The heart of FM Conway has, and always will be, its great people and we are always searching for talented individuals to join our family. Our Aggregate and Asphalt division manufactures a range of high-quality products that can be adapted to suit the specific needs of our customers. We recycle highways arisings at our unique static crushing, washing and grading plants. The Recycled Asphalt Product (RAP) is used in our local asphalt plants to supply construction sites across London and Southern England. You will be joining a thriving team who are committed to our vision and continued investment in our self-delivery model. So if you feel that this is a role for you and would like to join the team as a Business Administrator, then please click ‘apply’ today. Closing Date 20/04/2026 *FM Conway is an award-winning equal opportunities employer. We recognise that our workforce should reflect our diverse communities and we are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life.* *EDI-Strategy* *At our heart we are a business that recognises and embraces individuality, so if you are excited about this role but you are unsure if you meet all of the criteria, we encourage you to apply anyway as you may still be the right candidate for this or another role we are recruiting for.* *We believe in people, not algorithms. That’s why every application is personally reviewed by a member of our Recruitment Team - never by AI.* *We look forward to receiving your application!*