Service Desk Engineer (1st Line Support)

Nottingham (Hybrid) - with travel to Birmingham (1 day per week)
Up to £28,000

SF are exclusively working with a Nottingham-based client who is looking to add a Service Desk Engineer to their growing IT team. This is a fantastic opportunity for someone with strong 1st line support experience.

This role is primarily office based but will require travel to a Birmingham city centre office once a week to provide onsite, desk-side support to end users.

The Role
-You’ll be responsible for providing first-line technical support, managing incidents and service requests, and ensuring a smooth end-user experience across devices, systems, and meeting room technology.
-You’ll also support onsite users in Birmingham, ensuring meeting rooms, hot desks and shared spaces are fully operational, and that spare equipment stock is properly maintained.

Key Responsibilities
-Managing incidents and service requests in line with ITIL best practice
-Ensuring all tickets are handled within agreed SLAs
-Providing clear, professional communication to end users throughout the resolution process
-Delivering desk-side support and aiming for first-time fixes where possible
-Escalating more complex issues to internal teams or third parties when required
-Maintaining and contributing to the service desk knowledge base
-Supporting meeting room tech and end-user hardware onsite

What We’re Looking For
-Previous experience in a 1st Line / Service Desk role
-Strong troubleshooting skills across macOS, iOS, Windows 10 & 11
-Experience with Microsoft 365 (Exchange Online, Teams, SharePoint)
-Active Directory knowledge
-Experience with Jamf (Pro or School) is highly desirable

You’ll Also Be
-Customer-focused with a professional and friendly approach
-Organised and able to manage multiple tickets under pressure
-Detail-oriented with a strong diagnostic mindset
-Proactive and able to work independently as well as part of a team

This is a great opportunity for someone looking to build on their 1st line experience within a supportive, professional environment that offers exposure to both remote and onsite support.

If you’re interested, please apply with your latest CV or get in touch for more information.

Role: Infrastructure Support Engineer
Location: Wilmslow, Hybrid
Industry: Internal IT

We are looking for an experienced and proactive Infrastructure Support / 3rd Line Engineer to join a dynamic IT team for a growing organisation based near Wilmslow.

As part of a nationwide, rapidly expanding business, you’ll be working in a busy environment with exciting projects on the horizon, playing a key role in supporting growing IT operations and an ever-evolving IT infrastructure.

Package:

• 44,000 dependent on experience
• 25 Days’ Annual Leave + 8 Bank Holidays
• Paid training & development programmes
• Life Assurance scheme
• Hybrid working model
• Strong progression routes tailored to senior technical positions or a more leadership/management-focused path.

Key Responsibilities:

• Manage Azure, Microsoft 365, and other cloud infrastructure
• Provide group-wide IT support and resolve issues efficiently
• Setup and troubleshoot new network infrastructure and cloud-based security solutions
• Hands-on delivery of a wide range of migration and upgrade projects
• Oversee security updates, patching, and network administration
• Mentor junior team members and contribute to upcoming IT projects
• Ensure smooth, uninterrupted IT services across all locations

What You’ll Need:

• Strong Microsoft 365 and Azure experience
• Windows Server and VMware (or Hyper-V) experience
• Experience setting up and supporting firewalls, switches, and routers (or APs)
• Skilled in Intune (or Autopilot), Defender, and PowerShell
• Bonus: cybersecurity Intune, Defender, and European language skills
• Experience supporting bespoke applications
• Experience working in a busy, global environment is highly advantageous

Like what you see? Hit that apply button to be considered for initial interviews!

Quality Assurance

Bristol

40-50k

If you are an experienced commercial audio visual professional with a strong technical background and experience in audio-visual systems and technologies, then this could be the ideal new role for you.

The company provide world class Video Conferencing, Audio-visual and Telepresence systems from consultation to system design, build and support.

This will be an interesting and varied role which will primarily focus on Quality Assurance of systems prior to delivery to client sites.

This role requires a strong background in the AV industry along with relevant manufacture certification and accreditations.

For full details please apply online and one of the team at Reed will be in touch with more details.

Day-to-day of the role:

• Conduct comprehensive quality assurance testing for all audio-visual and videoconferencing systems to ensure 100% operational status before deployment.
• Assist in the evaluation and testing of new technologies and products to augment the company’s portfolio of solutions.
• Maintain the highest certification levels on industry standards and manufacturer products, becoming the in-house technical authority.
• Develop and maintain strong relationships with manufacturer product managers to resolve complex technical issues swiftly.
• Attend weekly project meetings to provide updates on the progress of quality assurance testing for ongoing projects.
• Build and configure equipment racks according to approved schematics and ensure all components are correctly set up with the appropriate software.
• Develop and execute a detailed testing matrix for each integrated system to guarantee flawless functionality upon client installation.
• Provide installation guidance and technical support on client sites during complex or large project rollouts.
• Produce internal technical notices to communicate critical updates and their operational impacts.

Required Skills & Qualifications:

• In-depth technical knowledge of commercial audio-visual and videoconferencing systems.
• Proven experience in a similar role within the audio-visual industry.
• Strong organizational and communication skills to manage multiple projects efficiently.
• Ability to work independently and as part of a team.
• Relevant technical certifications in audio-visual technology.
• Familiarity with ISO standards (9001, 27001, 14001) and compliance requirements.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and certification.
• Dynamic and supportive work environment.
• Participation in innovative projects with high-profile clients.

About the opportunity

Secure a guaranteed interview support and launch a career in cyber security. Netcom Training s fully-funded Cyber Security course (NCFE Certificate in Cyber Security Practices, Level 2) equips you with the practical skills employers are actively seeking. From threat intelligence and security testing to incident response and ethical compliance, you ll gain hands-on experience that prepares you for today s fast-growing cyber security and IT roles.

Our learners have gone on to roles such as IT support, second line support, junior development, cyber security analysis and business analyst positions, working with companies across tech, logistics, public services and digital sectors. Complete the course and gain a guaranteed interview with a leading employer, helping you start your career protecting businesses, data and digital systems.

Course Details

• Start Date: 16.03
• Duration: 10 weeks
• Format: Online, pratical workshops
• Schedule: Mon-Thur 6PM-9PM

What you ll learn

• Principles: Understand cyber security principles and core frameworks
• Threat Intelligence: Develop expertise to identify risks
• Testing: Conduct cyber security testing, identify vulnerabilities and implement controls
• Incident Response: Prepare for and respond to cyber security incidents
• Ethics: Understand legislation and ethical conduct within cyber security
• Professional Skills: Build professional skills and behaviours for the sector
• Protection: Gain practical knowledge to protect and secure digital environments

Eligibility

To apply, you must:

• Live in the Sheffield area
• Be aged 19 or over
• Earn below the gross annual wage cap of £23,400
• Not currently be undertaking other government-funded training
• Not be in the UK on a student, graduate, postgraduate, or sponsored visa, or as a dependent

Cost

This is a fully-funded course with no fees complete the training, gain essential cyber security skills and secure your guaranteed interview.

QUALITY ASSURANCE ENGINEER NEEDED IN TELFORD (SHROPSHIRE)

We are proud to be working with a long standing FMCG manufacturing business in Telford who are actively seeking a Quality Assurance Engineer to join them on a permanent basis, the working hours with this job are 9am-5pm Monday to Friday (with some slight flexibility on the start and finish time), and the annual salary is paying up to £32,000 per annum (DOE).

The hiring manager would like someone who has some formal qualifications in either the English Language, Mathematics or a Science-based subject, and as the role will involve both office and shop floor duties, we are looking for someone who is proficient with Microsoft Office packages.

Previous experience within the packaging / FMCG / pharmaceutical industry would be highly advantageous, but other industry experience would be considered providing you have the right skill set, the hiring manager would also like someone who has been involved with internal auditing, and a formal qualification in Internal Quality Auditing would be well received.

We are looking for someone who lives within a 25 mile radius of Telford (Shropshire).

Someone who has previously worked as an Internal Auditor, QA Engineer, Quality Auditor, Quality Assurance Technician, Quality Engineer or Compliance Engineer would be a great fit for this role.

What You Will Do:

• Drive quality and product safety improvements across the company, reducing waste and customer complaints.
• Coordinate the timely reporting of customer documentation requirements, including supplier quality questionnaires and non-conformance reports.
• Assist with internal quality system audits, GMP audits, and compliance audits by external accreditation bodies.
• Monitor and ensure compliance with current and changing legislation related to food safety, health and safety, and environmental standards.
• Support waste management and reduction activities, contributing to the company’s environmental goals.
• Provide clear and up-to-date information to other departments, ensuring safe products meet the highest quality standards.

What You Will Bring:

• Formal qualifications in English, mathematics, and a science-based subject, along with an internal quality auditing qualification.
• A Full UK Driving License.
• Experience in Corrective and Preventive Actions (CAPA) and root-cause analysis (RCA).
• Strong communication skills, with the ability to liaise confidently with internal teams, customers, suppliers, and certification bodies.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook, with the ability to produce clear written documentation and analyse numerical data.
• A self-motivated and open-minded attitude, with a willingness to learn and grow within the role.

This company is a leader in its field, specialising in high-quality manufacturing and pioneering innovative techniques that provide environmental and commercial advantages. Joining this team means contributing to a business that values excellence, sustainability, and continuous improvement. This role is your chance to be part of an organisation that works with leading consumer brands and is committed to delivering outstanding results.

Location:

This role is based in Telford (Shropshire).

Interested?:

If you’re ready to take on this fantastic opportunity as a Quality Assurance Engineer, don’t wait. Apply now and take the first step towards an exciting and rewarding career!

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

Are you ready to take your career to the next level with an exciting opportunity in a dynamic and innovative environment? This role offers you the chance to make a real impact, working on cutting-edge projects while enjoying a supportive and professional workplace. As a Technical Support Engineer, you’ll play a pivotal role in delivering exceptional technical support and ensuring customer satisfaction, all while enhancing your skills and experience in the electro-mechanical engineering industry.

What You Will Do:

• Provide timely, professional, and effective pre-sales and post-sales technical support to external customers through written communication, phone, and in-person interactions.

• Resolve technical issues in production, including fault finding, wiring, programming PLC & HMI systems, and addressing mechanical fitting or assembly non-conformities.

• Conduct special testing of chambers, including research and development profiles, where extra technical expertise is required.

• Handle warranty-related matters, liaising with suppliers and ensuring customer accounts reflect accurate chargeable/non-chargeable warranty work.

• Support quality audits and production inspections, ensuring products meet the highest standards before dispatch.

• Assist the marketing team by communicating technical updates and changes to customers, distributors, and agents.

What You Will Bring:

• A strong understanding of PLC and HMI control systems, particularly Schneider systems and Ladder logic/ST.

• A solid background in electro-mechanical engineering with excellent problem-solving skills.

• Professional communication skills, with the ability to liaise effectively with a global customer base.

• A methodical and disciplined approach to technical challenges and quality control.

• Knowledge of assembly and fitting techniques, alongside a proactive attitude to resolving production issues.

As a Technical Support Engineer, you’ll contribute to the company’s mission of delivering high-quality products and outstanding customer service. Your expertise will ensure the smooth operation of production and enhance the customer experience, supporting the company’s global reputation for excellence. This role is ideal for someone passionate about engineering and eager to grow within a forward-thinking organisation.

Interested?:

Don’t miss out on this fantastic opportunity to advance your career as a Technical Support Engineer. Apply today and take the first step towards joining a company where your skills and expertise will truly shine!

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

IT Support Operator

Location: Cardiff Gate (2-3 days p/week in the office)
Hours: 35 hours per week (shift pattern between 8:00am 5:00pm)

The Role

An established UK organisation is looking for an IT Support Operator to join its IT Service Desk team.

You ll provide first-line technical support to internal users, ensuring IT systems run effectively and colleagues receive reliable, professional assistance. This role sits within a collaborative IT function and involves working closely with infrastructure, applications and security teams to maintain smooth day-to-day operations.

Key Responsibilities

• Deliver first-line IT support via phone, email, self-service portal and Microsoft Teams
• Log, manage and resolve incidents and service requests through an ITSM system
• Troubleshoot hardware, software and access-related issues
• Support Microsoft 365 applications and Windows 11 environments
• Configure and maintain laptops, mobile devices and peripherals
• Create and manage user accounts and permissions (Active Directory / M365)
• Escalate complex incidents to specialist IT teams where required
• Maintain accurate ticket documentation and update knowledge articles
• Promote IT security best practice and support users with guidance
• Assist with device deployments, project work and occasional organisational events

Technology Environment

• Windows 11
• Microsoft 365
• Active Directory
• SCCM
• Microsoft Endpoint Manager / Intune
• Android devices
• Remote support tools

About You

• Experience working in an IT Service Desk or technical support role
• Strong customer service and communication skills
• Comfortable supporting non-technical users
• Good troubleshooting and problem-solving ability
• Able to manage multiple priorities in a busy support environment
• Understanding of IT security and data protection principles

Working Arrangements

• 35-hour working week with shifts between 8am and 5pm
• Hybrid role but may be 5 days p/week intially in Cardiff
• Occasional UK travel and overnight stays may be required

Our client is currently looking to recruit a Systems Analyst on an initial 3 month contract.

System Administrator Housing Systems (Civica Cx)
£350 - £450 per day inside IR35
Warwickshire - 1 day a week, 4 from home

Are you an experienced systems professional with exceptional attention to detail and a background in housing or financial systems?
We are seeking a confident and organised System Administrator to support the effective operation, maintenance and ongoing development of our Housing Information Management System (Cx) and associated income processes. This is a pivotal operational role within the Communities & Homes service, ensuring the accurate processing of housing income (circa £18m annually), maintaining system integrity, and supporting colleagues across Housing, Income, Finance and IT.

You will take responsibility for the day-to-day administration of the housing system and associated financial processes, ensuring accuracy, compliance and continuity of service delivery.

Financial & Income Processing

• Managing daily Direct Debit and BACS files (ARUDD, ADDACS, AUDDIS)
• Processing cash payment files
• Uploading daily and monthly Universal Credit files
• Maintaining reconciliation spreadsheets and resolving discrepancies
• Monitoring and investigating suspense accounts
• Liaising with Income, Benefits and Finance teams to resolve payment issues

System Administration

• Day-to-day administration of the housing system (Cx), including user accounts and permissions
• Monitoring scheduled processes and resolving failures
• Supporting system upgrades and configuration updates
• Working with IT and third-party suppliers to resolve technical issues
• Supporting system interfaces between housing and corporate systems

Reporting & Data

• Producing statutory and operational returns (CORE, LAHS, LADR, NFI)
• Supporting KPI reporting requirements
• Maintaining and improving data quality and report accuracy
• Assisting with regulatory compliance and audit requirements

About You
We re looking for a methodical and analytical professional who thrives on accuracy and continuous improvement.
You will:

• Have experience administering housing, income or financial systems
• Understand Direct Debit and BACS processing
• Be experienced in financial reconciliations
• Be confident investigating discrepancies and resolving complex issues
• Manage competing deadlines and cyclical workloads effectively
• Communicate clearly with both technical and operational colleagues
• Possess strong Excel and reporting skills

Experience within local government or social housing would be highly desirable.
This is a fantastic opportunity to join an established organisation with potential for contract extensions.

IT Support Engineer Manchester 6 months

My client is looking for an IT Support Engineer to manage BAU workload and provide 1st and 2nd line support. The ideal candidate will be personable with a professional passion for providing high quality IT support services.

Key responsibilities of the IT Support Engineer:

• Provide 1st and 2nd line support to end users across hardware, software, Infrastructure and network.

• Troubleshoot and resolve issues related to M365, Active Directory and Windows 11.

• Diagnose and resolve network connectivity and troubleshooting issues.

• Contribute to technology updates and develop ITIL best practices.

• Providing support with additional IT projects.

IT Support Engineer Experience/Technologies:

• Understanding of Windows 10/11 operating system Administration and support

• Microsoft Stack including Office 365 and Intune Administration and support

• Active Directory Administration and management

• Using ticketing system to respond to portal requests User support

• Communication and interpersonal skills.

The successful IT Support Engineer candidate will be commutable 5 days a week to Manchester.

Apply now to speak with VIQU IT in confidence. Or reach out to Matt Farrell via the VIQU IT website.

Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply).

For more exciting roles and opportunities like this, please follow us on IT Recruitment

SRT Marine Systems plc (SRT) is a market leader in the domain of international marine surveillance technology and systems. We are a respected, established, and an ambitious multi-national company headquartered in the UK with a global customer base.

The company has a worldwide impact in the marine sector by leading the next generation of maritime domain awareness technologies “MDA”, products, and systems that significantly enhance security, safety, environmental protection, and sustainability. Our customers are global and range from the largest national coast guards to individual vessel owners.

SRT is an exciting company where high-quality results are rewarded. We are ambitious and constantly seek to innovate in order to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work, where talented, hard-working individuals have the opportunity to make a real impact across the marine industry.

Role overview of our Technical Manager - Customer Support

The SRT MDA system is a sophisticated integrated IT system built around our proprietary GeoVS software, which is fully installed and operated on our customers’ premises. It is constantly for mission critical activities that vary from detection of smuggling, to marine safety.

The Technical Manager - Customer Support will be responsible for ensuring that our mission critical MDA “Maritime Domain Awareness” systems in active use by our customers, are operating reliably and properly and any reported issues; or that we find through our own monitoring activities, are rapidly investigated, diagnosed and resolved. As the front-line support for our systems and the point of first contact for our customers, this isa dynamic, fast paced and interesting role for an individual who is extremely inquisitive and technically talented.

As our Technical Manager - Customer Support, you will not only be extremely “hands-on” but also manage a small team of technicians who will support the customers own system support teams. The diversity of our systems and customers means the role will suit an ambitious person who has deep IT system and / or system engineering background coupled with a highly inquisitive nature, you will like to diagnose root causes and define and implement solutions quickly. You will become the expert on each system and its setup and be the go-to person within SRT Customer Support!

The role of Technical Manager - Customer Support role is based from our Bristol office with some flexibility for Hybrid working. Our office is based in Bristol City Centre and therefore easily commutable.

Responsibilities - Technical Leadership & System Expertise

Become the CST technical authority on the MDA system, including (not exhaustive):

• GeoVS software architecture and functionality
• System data sources, Sensor integration (AIS, radar, satellite, cameras, radio, etc.)
• Network infrastructure, server environments, virtualisation, interfaces, and data pipelines
• Translate complex technical concepts into clear guidance for CST engineers, customers, and cross-functional teams
• Own and maintain CST technical documentation, troubleshooting, and diagnostic frameworks

Advanced Problem-Solving Ownership

• Lead and drive problem solving for all system issues
• Ensure issues are not closed until
• True root cause is identified (not a symptom or assumption)
• Corrective actions are verified as effective and preventative actions are implemented and documented
• Lead, coach and guide other CST engineers and technicians

Continuous Improvement & Quality Assurance

• Analyse trends across tickets, events, and sensor/system performance to identify recurring patterns and systemic weaknesses
• Drive initiatives to improve System uptime and reliability, Data quality, Installation and configuration standards along with recommend and initiate improvements in process, documentation, and training

Skills & Experience

• Strong understanding of IT infrastructure: networks, firewalls, VLANs, servers, virtualisation, storage
• Experience of diagnosing and resolving issues on complex integrated professional IT systems
• Ability to interpret system logs, data flows, and performance metrics
• Strong analytical mindset with the ability to track, record, diagnose and resolve complex technical issues and eliminating recurrence

About You!

• Technically curious and self-driven to understand why systems behave as they do!
• Comfortable in both hands-on diagnostics and strategic-level system analysis
• Willing to be included in our 24/7 on-call rota system
• Calm, structured approach during high-pressure incidents in an extremely fast-paced engineering sector

Benefits of the Technical Manager - Customer Support

• Highly Competitive Salary
• Matched company pension contributions up to 5%
• 25 days annual leave rising to 28 days with service
• Career development opportunities
• Company “Get to know you” days

SRT Marine Systems plc are an equal opportunity employer. We are committed to creating an inclusive working environment for all employees and actively encourage applications from all sectors of the community.

Job Title: IT Site Supervisor

Location: West London (On-site)

Salary: Competitive plus large company benefits

Hours: 9:00 am - 5:30 pm, Monday - Friday

Role Overview

To assist the Senior Operations and Management team with the day-to-day management of field and site-based IT engineers; acting as a point of escalation for issues and proactively driving efficiency and service improvements.

The Site Supervisor role provides leadership to the team and plays an active part in the management and development of staff.

Security clearance, or the willingness to apply for clearance, will be required for this role.

Key Responsibilities

• Manage resources to ensure adequate cover is maintained to deliver existing support requirements within the allocated cost structure
• Conduct regular visits to regional sites where engineers are based
• Encourage and support personal development and training requirements for team members
• Work closely with the Field Delivery Manager and wider Management team to review and improve performance against contractual SLAs, operating within agreed KPI parameters
• Generate management information, including daily performance reports and contribution to daily and weekly reporting
• Act as the first point of escalation, managing issues directly and escalating to line management where required
• Monitor and manage customer SLAs on a daily basis
• Proactively identify opportunities for improvement both internally and externally
• Maintain personal and professional development in line with the evolving nature of the role, participating in relevant training activities
• Undertake duties, training and/or working hours as dictated by business requirements, consistent with the level of responsibility of the role
• Check and verify overtime and expenses in line with company guidelines
• Monitor and manage the quick win process within the team
• Actively participate in disciplinary processes where required
• Manage PDRs, sickness, annual leave and training requirements in line with business objectives
• Ensure all reports operate in line with company policies and procedures
• Comply with management system policies, company policies and guidelines, and take responsibility for health and safety in the workplace
• Respond to requests for information from line management in a timely manner
• Carry out any other reasonable requests from line management
• Work overtime when required
• Maintain familiarity with organisational policies, processes and responsibilities relevant to the role
• Be familiar with customer policies and processes where applicable

Skills and Experience

• Always professional and presentable
• Full UK driving licence where required to perform the role (customer specific)
• Excellent customer-facing skills
• Ability to multitask, remain flexible and work effectively in a dynamic environment
• Proven ability to develop individuals and teams, fostering a culture of self-development
• Demonstrated experience leading teams through change while improving efficiency
• Strong communication skills, with the ability to engage effectively with engineers, managers and stakeholders
• Ability to understand detailed data and identify opportunities for improvement
• Sufficient technical knowledge to understand engineering support environments
• Strong organisational and time management skills, with the ability to manage multiple priorities and meet deadlines
• Self-motivated with the ability to work unsupervised
• Holds or is able to obtain relevant technical certifications where required
• Demonstrates CompTIA A+ qualification or equivalent knowledge and experience
• Ability to work at height and undertake varied manual handling activities

Field based

Up to 40k

Key Responsibilities

• Perform and document all testing activities for control and protection equipment.
• Conduct wire checking and scheme verification of control and protection panels.
• Identify and resolve design issues, providing immediate practical solutions where required.
• Test protection relays and associated equipment.
• Lead and manage Factory Acceptance Tests (FATs).
• Ensure panels are fully tested, compliant, and ready for site dispatch.
• Adhere to all health and safety procedures and maintain accurate testing documentation.
• Manage testing schedules, handover documentation, and witness records.
• Ensure all documentation is completed and submitted to the Project Manager prior to project closeout.
• Make minor adjustments to protection relay settings and configurations as required.
• Undertake additional duties as requested by senior staff within the business

Experience required

• ONC (or equivalent) in Engineering.
• Minimum of 5 years’ experience in a testing environment.
• Strong knowledge of control and protection schemes.
• Solid understanding of basic protection relays.
• Ability to read and verify electrical schematics.
• Competent in the use of multimeters and injection test equipment.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Excellent written and verbal communication skills.
• Strong leadership, organisational, and interpersonal abilities.
• Full UK driving licence.
• Ability to work effectively in a field-based environment and provide practical solutions under pressure.

Mainframe Network

Responsibilities:

• Configuration and administration of IBM z/OS Mainframe network software.
• Configuration and administration of network related 3rd party system software.
• Provision of technical support for Mainframe Networking issues during the normal working day and out of hours on call support.
• Act as a Mainframe Networking resource for internal and external projects.
• Monitor the performance of Mainframe networking components and instigate remedial action.
• Production of clear technical documentation as appropriate
• Compliance with all local, regional, global and regulatory policies, processes and procedures.

Requirements:

Experienced technician with basic skills in most and more advanced skills in some of the following:

• TCP/IP and associated products/protocols
• SNA, VTAM, APPN/Enterprise Extender
• Connect Direct and other file transfer products
• Session Management products eg. TPX, Teleview, CL/Supersession
• Network Management products eg. NETVIEW, Netmaster/TCPIP
• Print server products eg. VPS
• Must be a self-starter, but also a completer/finisher who ensures that tasks/projects are fully completed with the necessary updates to documentation.
• Well organized and able to keep a number of activities in progress in parallel, balancing priorities as necessary, in particular between support and project work.
• Ability to communicate clearly at all levels while working either individually or as a team player is essential.
• Strong English language skills are a requirement for this role.

Talent-UK are recruiting on behalf of their client for a 2nd line support position on a full time, permanent basis to join their team in Wakefield. The role us working Monday to Friday 9am - 5pm and is fully office based

Experience required

• ERP business application support
• Backend Database (SQL) - Creating queries to view data from various data tables
• Apps are Windows based Desktop application/browser based,
• Customer facing web portal and sales application for reps/merchandisers iOS/Android
• Experience dealing with owners/keyholders/management
• A good IT background dealing with servers/windows devices/registry modifications

Desirable

• Stimulsoft report software or experience in report creation such as Crystal Reports
• Backend Database (SQL) - Stored procedure, view creation, updating data tables
• Experience with Windows Server/IIS

This vacancy is advertised on behalf of Talent-UK Ltd who are operating as an employment agency/business, we are an equal opportunities employer, Your application will be sent to us for review, at which stage we will be in touch to discuss your details further. We will not submit your CV until you have been briefed on the position and we have your consent to do so.

INDM

This is an excellent opportunity for a skilled IT Support - 3rd Line professional to join a not-for-profit organisation on a temporary basis. The role is based in Edinburgh and involves delivering high-level technical support within the technology department.

Client Details

This not-for-profit organisation is dedicated to making a positive impact within its field. Operating as a medium-sized entity, it supports its goals through a well-established technology department and a commitment to excellence.

Description

• Provide 3rd line IT support to ensure optimal performance of systems and services.
• Diagnose and resolve complex technical issues in a timely manner.
• Collaborate with the wider technology team to implement system upgrades and improvements.
• Monitor system performance and address any potential issues proactively.
• Maintain accurate documentation of system configurations and changes.
• Support the integration of new technologies and tools into existing systems.
• Ensure compliance with organisational IT policies and procedures.
• Provide guidance and support to junior team members as needed.

Profile

A successful IT Support - 3rd Line should have:

• Extensive experience in a 3rd line IT support role within the technology sector.
• Strong technical knowledge of system infrastructure and network architecture.
• Proficiency in troubleshooting and resolving complex technical issues.
• Ability to work effectively in a temporary capacity within a not-for-profit environment.
• Excellent communication skills to liaise with team members and stakeholders.
• A proactive approach to identifying and addressing potential IT challenges.

Job Offer

• A temporary contract offering flexibility and the chance to gain valuable experience.
• The opportunity to work within a respected not-for-profit organisation in Edinburgh.
• A supportive and collaborative technology team environment.

If you are an experienced IT Support - 3rd Line professional looking for a temporary opportunity in the not-for-profit sector, we encourage you to apply today!

1st Line Support, Poole, £28,000

As a 1st Line Support for this engineering company, you ll be the first point of contact for technical support, troubleshooting IT issues, ensuring smooth operations, and you ll have the opportunity to develop your skills in a supportive and fast-paced environment.

Background & Benefits

• Comprehensive health and wellbeing support
• Flexible lifestyle perks, including half day on Friday
• 23 days holiday + bank holidays
• Recognition and rewards, including birthday leave
• Family-friendly policies with enhanced maternity

1st Line Support Responsibilities

• Responding to and resolving technical support queries efficiently
• Diagnosing software and hardware faults
• Assisting with system installations, configurations, and updates
• Escalating complex issues to senior members of the team when necessary
• Providing excellent service and clear technical guidance

1st Line Support Skills & Experience Required

• Previous experience in an IT support role (1st line or similar)
• Troubleshooting skills with Windows environments and IT infrastructure
• Knowledge of networking principles and software applications
• Excellent communication and problem-solving skills
• Experience with PC builds, repairs, and peripheral installations

Interested?

To be considered for this 1st Line Support opportunity or for more information, submit your CV to Josh at Rubicon by applying directly to this advert.

Our team takes the time to review every application and guarantees complete confidentiality. We will never submit a candidate s details or share them with a third party without first obtaining their permission.

As the Service Desk/ Operations Administrator, you will play a pivotal role in supporting both our sales and technical teams.

Main duties for the Service Desk/Operations Administrator role:

• Act as the first point of contact for all customer enquiries, providing a friendly and professional experience.
• Log, assign, and coordinate IT support tickets using the company s ticketing system (e.g., Autotask), ensuring timely updates and resolution.
• Oversee the workload of the technical support team, proactively liaising with engineers and managing the shared team calendar for appointments.
• Provide basic troubleshooting before assigning tickets and ensure accurate data capture for all support activities.
• Support the sales department with all administrative tasks relating to customer equipment leasing and finance agreements.
• Prepare and send welcome packs, invoices, e-signature requests, and contracts to customers.
• Lead weekly team meetings and provide administrative support to the Managing Director and Operations Director as needed.
• Organise equipment shipments and collections, liaising with suppliers, couriers, and customers.
• Ensure all documentation is completed accurately and in compliance with company procedures and FCA regulations.
• Foster a collaborative, friendly, and trustworthy company culture through proactive communication and teamwork.

Qualifications & Experience Service Desk/Operations Administrator role:

• Minimum 5 GCSEs including Maths and English.
• Experience in an office environment and with Microsoft Office/database systems is essential.
• Experience in a technical helpdesk and/or sales administration environment preferred.

Customer Operator

Red Recruitment is recruiting a Customer Operator to join our client who offers CCTV and Alarm Services to other businesses. The ideal candidate will be reviewing CCTV footage and handling inbound and outbound calls as well as completing administrative tasks relating to the footage.

This role will be working within a close knit team and is both a day and night shifts role.

To be a successful candidate for this role, please note the client will conduct credit checks and background referencing (for the past 5 years).

Benefits and Package for a Customer Operator:

• Salary: 26,667 per annum
• Hours: 4 on 4 off, Day and Night Shifts (Day Shifts 7am - 7pm, Night Shifts 7pm - 7am)
• Contract Type: Permanent
• Location: Whitchurch, Bristol
• Located near The Imperial Retail Park
• Matching pension contributions
• 4 life assurance
• Generous holiday allowance
• Free onsite parking
• Small and friendly team

Key Responsibilities of a Customer Operator:

• Alerting the relevant individuals of any suspicious activity, this may be making telephone calls to various departments within and outside the business, this can include the police, a client and/or the management team
• Ensuring all data received is processed in accordance with the requirements of the industry standard and completing any other administrative tasks
• Controlling the suspension and close down of all incidents
• Reviewing CCTV from clients
• Handling high volume inbound and outbound calls, some of these may be difficult
• Ensuring all email correspondence is dealt with in a professional and timely manner

Key Skills and Experience of a Customer Operator:

• You must have a full UK driving licence
• Be willing to work both day and night shifts
• You should be tech-savvy and enjoy using various systems at one time
• Having a professional manner as you will be talking to various individuals, within and outside of the business
• Be comfortable with inputting data accurately
• Ability to manage internal and external relationships
• Self-motivated, hard-working and dedicated are all required skills
• Previous customer service experience is required
• You should also be able to work in a fast paced environment and be able to work well under pressure

If you are interested in this position as a customer operator and have the relevant experience required, please apply now!

Red Recruitment (Agency)

Job Title: Assistant Desktop Analyst
Location: Sheffield
Contract Type: Temporary (Full Time)
Hourly Rate: 14.99
Driving Required: Yes (Must have a valid driving licence)

Are you passionate about IT and looking to kick-start your career? Our client South Yorkshire Police is seeking an enthusiastic Assistant Desktop Analyst to join their dynamic Information Services team in Sheffield! If you have a strong interest in technology and excel at building and deploying IT equipment, this role is perfect for you!

Key Responsibilities:

• Collaborate with the team to deploy desktop equipment as part of an asset replacement programme.
• Identify existing laptop and mobile device users within the scope of the programme and gather information on any non-standard software.
• Undertake software builds on laptops, desktops, and mobile devices.
• Schedule handovers of prepared devices by liaising with stakeholders.
• Update the Configuration Management Database with device ownership records.
• Recover refreshed devices and manage equipment disposal.
• Deploy and troubleshoot Body Worn Video Cameras.
• Work closely with IT Technical Teams to resolve any IT issues.
• Perform any other duties as required.

Essential Skills and Experience:

• Must possess a valid driving licence and be able to drive.
• Recent experience in building, deploying, and troubleshooting IT equipment.
• Excellent interpersonal skills for effective stakeholder engagement.
• Strong ability to collaborate with various teams within Information Technology.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Educated to GCSE level or equivalent.
• Due to Police Vetting Criteria you must have resided within the UK continuously for at least 3 years at the time of application.

Desirable Qualifications:

• Experience working within an emergency services organisation.
• ITIL foundation certificate.

South Yorkshire Police is committed to equality and diversity. We welcome applications from all sections of the community. All appointments will be made on merit, and flexible working options will be considered.

Don’t miss out on this fantastic opportunity! Submit your application now to become an Assistant Desktop Analyst!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

SOC Analyst Basingstoke (Hybrid) Full Time Up to £30,000 per annum + 5% pension contribution

A Microsoft Solution Partner have an exciting opportunity to join their growing Managed Service team as a Security Operations Centre (SOC) Analyst.

In this role, you will monitor security alerts, perform initial investigations, and escalate threats to senior analysts, helping to safeguard our clients digital environments. This is a unique opportunity to join a growing team at the forefront of ElysianIT s managed security services, contributing to a modern, agile, and customer-focused SOC offering.

We are looking for a motivated and curious security professional who has taken their first steps into the world of cyber defence whether through experience in a Security Operations Centre or another hands-on security role and is ready to develop their skills further.

The ideal candidate is someone with an inquisitive and analytical mindset, naturally driven to understand how systems, networks, and applications work. They should enjoy exploring customer environments, asking the right questions, and piecing together data points to understand what normal looks like so they can quickly identify when something isn t quite right.

What s in it for you?

• Working Monday-Friday, UK Business Hours
• Hybrid working: 2 days in the office per week (Basingstoke area)
• Mentorship and structured development in a growing SOC
• Funded CPD and certification support (training budget available)
• Quarterly social events

Key responsibilities

• Monitor security alerts and events from Microsoft Security Suite
• Perform initial triage and analysis of security incidents to determine severity and impact.
• Escalate verified incidents to the incident response teams.
• Ensure timely triage and remediation of any incidents
• Follow standard operating procedures (SOPs) for incident handling and escalation.
• Assist in improving standard operating procedures (SOPs)
• Assist in identifying tuning opportunities and reduction of false positives
• Communicate with customer stakeholders during incident investigation
• Maintain awareness of current threats and vulnerabilities relevant to customers.

Required Skills

• Basic understanding of cybersecurity principles and threat landscapes
• Experience working with Microsoft Security tools (Sentinel, Defender XDR, Entra ID)
• Basics in KQL (Kusto query language)
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills

Preferred Qualifications

• About 12 months of experience in a SOC or IT Support role
• Related certifications or actively working towards it (such as CompTIA Security+, CySA+, Microsoft SC-200)

What can you expect in return?

• Up to £30,000 per annum, depending on experience
• 5% Company pension contribution
• Hybrid working with around 60% home-based and 40% in the Basingstoke office

What s next? It s easy! Click APPLY now! We can t wait to hear from you!

Your data will be handled in line with GDPR.

Carbon60 is looking to recruit a Customer Operations Advisor to work for our client based in Scunthorpe, UK.

Job Title: Customer Operations Advisor

Location: Scunthorpe, DN15

Pay/Salary: 13.06/hour, 27,164.80/annum

Working Hours/Shift Pattern: 8am - 4:30pm, 40 hours/week, Monday - Friday, 30 mins lunch per day, overtime opportunities ad-hoc and rare

Type of Employment: 12 weeks temporary to permanent

Main duties & responsibilities:

• Adhere to H&S policies and site procedures
• Manage stock, including ordering and replenishment based on customer needs
• Maintain and expedite order books, track deliveries, and chase suppliers
• Raise purchase orders on behalf of customers
• Keep accurate records of transactions and stock movements on Company and customer systems
• Resolve purchasing, supplier, and invoice queries
• Book goods in and out, issue to customers, and update systems
• Conduct regular stock counts and stock takes
• Maintain housekeeping and 5S standards in stores and office areas
• Liaise with engineers and suppliers for non-stock and missing parts
• Take a proactive approach to inventory and stock management

Essential skills / experience / qualifications:

• Active clean UK Driving license essential
• Basic competent IT literacy skills - professional email correspondence and use of MS Office for data entry - able to adapt to ERP systems on-site
• Basic MS Excel skills are essential for data entry, ability to sort and organize information on spreadsheets effectively, utilizing features such as filters and tables.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.