Location: Field Based - to cover the South of England

Salary: £30k-£35k Depending on experience + Company Profit Share

Hours: 37.5 hours per week

The Role

This is a fantastic career opportunity for a Field Based IT Engineer with technical experience of end-user support and troubleshooting, onsite project delivery. The successful candidate must be technically astute across all areas of desktop and infrastructure, whilst having strong communication and customer service skills.

Mileage will be paid at approved Mileage rates set by GOV UK.

Skills & Experience

• Strong verbal and written communication skills.
• Excellent interpersonal skills, able to engage technical and non technical users.
• Enthusiastic and methodical approach to incident resolution and request fulfilment.
• Skilled in coaching and mentoring for team development.
• Strong IT troubleshooting and problem solving abilities.
• Good knowledge of standard IT hardware (PCs, laptops, printers).
• Competent with Windows imaging and deployment tools.
• Proficient in installing and configuring Microsoft 365.
• Solid understanding of IT infrastructure, including servers and switches.
• Experience with network installs and comms cabinet patching.
• Knowledge of Microsoft Windows OS, including Server.
• Competent in Active Directory administration.
• Understanding of IP addressing, DNS and DHCP.
• Skilled in Group Policy troubleshooting.
• Familiar with virtualisation (Hyper V/VMware).
• This role is subject to a clear standard DBS check being received.

The Package

• Company Profit Share (first £3,600 is tax free)
• Company car including private use + mileage
• 22 days annual leave plus bank holidays, increasing with length of service.
• Birthday as additional paid leave.
• Additional paid leave (dependent on company performance).
• Company sick pay policy.
• Ongoing training and support
• Pension Scheme.
• Private Medical Insurance including dental.
• Ongoing training and support.

Trusted Technology Partnership

Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years.

We are an Employee Ownership Trust, a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024.

Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.

We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments.

Join our friendly company, where a great team and a positive culture await you.

Support Engineer Poole £35,000

Are you a structured, analytical problem solver who enjoys getting to the root of technical issues? This Support Engineer role offers the chance to work with complex systems, handle varied support requests, and build specialist technical expertise in a rapidly growing industry. You ll be joining an environment where precision, accuracy, and continuous learning are genuinely valued.

This is a great opportunity for someone who thrives in a role where every day presents a new technical challenge and where your methodical approach will directly improve customer experience.

As a Support Engineer, you will benefit from:

• 25 days holiday + bank holidays
• Guaranteed on call bonus
• Company funded healthcare plan
• Life assurance
• Company pension
• One day working from home per week
• Two paid volunteer days annually
• Career development opportunities
• Regular team and company events

As a Support Engineer, your responsibilities will include:

• Managing and resolving support tickets in line with strict SLAs and ITIL processes
• Investigating software and hardware issues and providing accurate updates to customers
• Handling inbound calls and emails to the support team
• Maintaining and updating documentation and knowledge articles
• Troubleshooting printers, terminals, and associated equipment
• Escalating complex issues to senior team members when required

As a Support Engineer, your experience will include:

• Previous service desk or technical support experience
• Experience working within ITIL-based environments
• Supporting customers within agreed SLAs
• Strong working knowledge of Microsoft Office
• Ability to troubleshoot software and hardware issues
• A valid driving licence and access to a vehicle

If you’re ready to take the next step in your career, we’d love to hear from you. Apply today with an up-to-date CV or call Josh at Rubicon for more information.

EPoS Engineers - Ad-hoc Project Work - Immediate Start

Location: Local Sites - Newcastle, Stockton on Tees and surrounding areas
Sector: Leading Hospitality Client
Rate: £165 per shift (Outside IR35)

We are recruiting for short-term ad-hoc project work starting this week on behalf of a major hospitality client. This is an excellent opportunity for contractors looking for flexible evening work with a quick turnaround.

Role Details

• Start times: Between 4pm and 8pm (on-site)
• Shift duration: Up to 4 hours maximum on site
• Engagement: Outside IR35
• Rate: £165 - £180 per shift
• Start date: Next week - Sunday evening works only for a 2 week period

What We’re Looking For

• Reliable engineers/contractors who can commit to evening shifts
• Good communication and professionalism on client sites
• Ability to work independently and follow project instructions

Interested?

To register your interest or find out more, please apply or email me directly

Job title: IT Service Desk Team Lead

Location: Head Office (Barrow-In-Furness)

Are you ready to take the lead in delivering exceptional IT support? An exciting opportunity has arisen for a confident and experienced individual to join our client as the IT Service Desk Team Lead. At our organisation, we are committed to putting the community first and fostering a workplace where values align with genuine responsibility. We welcome applicants from diverse backgrounds and are dedicated to building an inclusive workforce.

Key Responsibilities:

• Lead the Service Desk team to deliver a first-class support service that meets the needs of our colleagues.
• Manage team workload effectively, prioritising support requests to achieve SLA targets.
• Plan and oversee deskside support across the Head Office and branch network, ensuring efficient service delivery.
• Act as the first point of contact for colleagues seeking technical assistance, providing guidance and support.
• Troubleshoot, diagnose, and resolve hardware and software issues with professionalism and efficiency.
• Deliver outstanding customer service, ensuring all issues are resolved promptly and effectively.
• Redirect unresolved issues to next-level support when necessary, ensuring seamless service continuity.
• Manage support tickets diligently, driving problems to resolution and ensuring appropriate follow-up.
• Produce technical documentation covering installations, configurations, and troubleshooting processes.
• Provide Management Information (MI) to track performance and support compliance requirements.

What You Will Bring:

• Previous experience in an IT customer service environment, demonstrating strong leadership capabilities.
• A solid understanding of Microsoft Windows, Outlook, and Office applications.
• Good knowledge of desktops, laptops, printers, and peripheral devices.
• Understanding of networking concepts including patching and switches.
• Awareness of IT security principles such as antivirus software, firewalls, and patch management.
• Strong accuracy and attention to detail, coupled with a solutions-focused approach to problem-solving.

What You Can Expect From Us:

• A minimum of 25 days of holiday, plus Bank Holidays, a Birthday Holiday, a Celebration Day, and a Moving House Day.
• A competitive pension scheme with up to a 10% employer contribution.
• A comprehensive benefits package designed to support your well-being and work-life balance.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Role : Lab Engineer

Location : Stevanage, UK

Contract

Inside IR35

The Role

This role plays a critical part in supporting laboratory environments that rely heavily on robust, secure, and validated computing systems. You’ll work closely with scientific teams across R&D settings to ensure that laboratory instruments, data flows, and end-user systems function reliably and efficiently. With exposure to modern infrastructure, validated systems (GxP), IT/OT networks, and advanced analytical technologies, you will be at the forefront of enabling research through hands-on engineering, troubleshooting, and technical expertise.

Your responsibilities:

• Maintain, support, and troubleshoot a global fleet of ~8000 end-user computers across scientific and laboratory environments.
• Image, configure, and onboard new computers into the domain and ensure successful integration into lab networks.
• Secure new and existing hardware following IT security best practices and organisational standards.
• Work directly with scientists and business teams to resolve equipment-related issues and provide technical guidance.
• Troubleshoot, optimise, and implement data flows for various scientific instruments.
• Support validated data backup solutions for analytical equipment, including configuration, documentation, and equipment/software investigation.
• Provide incident management support, user coaching, and access management within R&D settings.
• Manage and resolve tickets through systems such as ServiceNow while ensuring quality and timely resolution.

Your Profile

Essential skills/knowledge/experience:

• Strong computer troubleshooting abilities across hardware, connectivity, network, and laboratory software issues.
• Background in End - User Computing, Desktop Support, or similar break/fix roles (approx. 80% workload).
• Understanding of IP Addressing, subnetting, IT/OT networks, and basic Firewall concepts.
• Strong familiarity with the OSI model and troubleshooting across network layers.
• Working knowledge of Active Directory for device/user management.
• Understanding of computer and endpoint security principles.
• Experience supporting validated systems (GxP) or regulated environments.
• Experience working with ticketing systems such as ServiceNow.

Desirable skills/knowledge/experience:

• Experience configuring validated data backup solutions for analytical laboratory equipment.
• Exposure to scientific instrument dataflows or laboratory informatics.
• Awareness of compliance considerations within GxP and non - GxP environments.
• Microsoft Excel proficiency for reporting, documentation, or workflow tracking.
• Experience in day - to - day operational support and/or broader project support

• Coventry, with ocassional travel to North East
• Permanent Full-time, onsite working

Key Responsibilities

• Troubleshoot IT issues with staff and guests (in-person and remote).
• Record and manage support requests using a ticket system.
• Repair and maintain hardware/software; install software and provide user guidance.
• Maintain IT-related stock: cables, routers, adapters, etc.
• Opportunity to support infrastructure, including server/network configuration, depending on experience.

Required Skills & Knowledge

• Logical problem-solving; methodical issue resolution.
• Windows 11 OS experience.
• Office 365 apps: Outlook, Excel, Word, PowerPoint, PowerBI.
• Physical repair of desktops and laptops.
• Command line experience (PowerShell, Command Prompt).
• Core IT fundamentals: OSI model, DNS, DHCP, virtualization, cloud computing, AI
• Car & Driving license for ocassional travel to NE

Desirable Skills

• Exposure to Microsoft Azure or hybrid solutions.
• VMware/Hyper-V hypervisors.
• Active Directory and Windows Domain experience.
• Windows Server (2016/2019/2025) exposure.

Education & Certifications

• IT-related degree, diploma, or vendor-specific courses preferred.
• CompTIA A+ beneficial.
• 0-2 years relevant experience.
• Any Microsoft certifications.

Robert Half are recruiting for an experienced IT Support Engineer to support a market leading manufacturing organisation on an initial 3-month contract based in Marlow.

Responsibilities:

• Provide hands-on 1st and 2nd line technical support across a busy manufacturing site.
• Act as the primary on-site escalation point for end-user issues, ensuring quick diagnosis and resolution.
• Troubleshoot and support Windows 10/11, Microsoft 365, Teams, and core business applications.
• Set up, configure, and maintain laptops, desktops, mobile devices, printers, and on-site hardware.
• Manage incidents through the ITSM system, ensuring accurate logging, prioritisation, and timely resolution.
• Support user onboarding and offboarding, including account creation, permissions, and access rights in Active Directory/M365.
• Deliver basic network troubleshooting, including connectivity checks, WiFi issues, DNS/DHCP awareness, and patching.
• Assist with local IT projects, hardware refreshes, and small-scale site improvements.
• Collaborate closely with the wider IT function, escalating complex issues to senior engineers or third-party providers where needed.
• Maintain strong communication with on-site users, delivering a high standard of customer service.
• Ensure IT equipment across the manufacturing floor remains operational, safe, and compliant.

Experience:

• Proven background in IT Support, Service Desk, or Desktop Support with solid 1st/2nd line capability.
• Strong working knowledge of:

• Windows 10/11
• Microsoft 365 / Office 365
• Active Directory (password resets, group management)
• Teams
• Basic networking (DNS, DHCP, connectivity)

• Experience supporting users within manufacturing, industrial, or shop-floor environments is advantageous.
• Confident troubleshooting hardware faults and supporting device builds, imaging, and replacements.
• Ability to multitask and manage ticket queues in a fast-paced environment.
• Excellent communication skills with the ability to support non-technical users.
• Strong customer-focused approach and ability to work independently on-site.

Contract

• Initial 3-month contract (with potential extension)
• Inside IR35 via Umbrella
• 4 days per week on-site in Marlow

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:

We are looking for an experienced 2nd Line engineer to join our client on a permanent basis 5 days a week onsite.

Key Skills

• High level of 1st / 2nd line IT support skills and very strong troubleshooting skills
• Managed Service provider or demonstrable experience in a similar role providing desk-side and remote support to users with varying degrees of computer literacy
• Experience in the installation, configuration and support of desktop/laptops, various types of peripheral hardware (including printers, smartphones and tablets)
• Proven knowledge and demonstrated experience in the operation & administration of Google Workspace. Experience with Microsoft 365 would also be an advantage
• Demonstrated experience of managing tablets/mobiles and Windows 10/11 devices with Intune or equivalent
• Strong knowledge of Windows 10 and MAC operating systems
• Good networking fundamental skills including LAN, WAN, VPN, Routers, Firewalls

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

I’m excited to be recruiting for a Senior IT Support Technician on behalf of a well-established and ambitious Managed Service Provider.This role offers a challenging environment with plenty of opportunities to learn new products and skills; perfect for an experienced Technician looking to advance their career. You’ll have the opportunity to work with the latest Microsoft technologies, supporting a diverse range of customer systems.Key Responsibilities:

• Provide advanced support for Microsoft 365 and Windows 10/11 across client networks.
• Analyse and diagnose complex support issues, providing solutions to customers efficiently.
• Communicate effectively via telephone and email, ensuring excellent customer service.
• Provide high-quality remote and on-site support to customers as required.

About You:

• Minimum 2 years of experience in 1st, 2nd, or 3rd line support within an MSP or fast-paced helpdesk environment.
• Strong working knowledge of Microsoft Exchange, Teams, SharePoint, and Intune.
• Flexibility to work early (6:30 to 15:30) and/or late (12:00 to 21:00) shifts when needed.
• A clean driving licence for occasional on-site visits.
• Strong technical understanding of Microsoft technologies and cloud solutions.

Next Steps: Apply now!

Up to £40,000 plus excellent bonus and benefits

Hybrid working available (after probation)

A fantastic opportunity has arisen to join a fast-growing FinTech company transforming the payments space! Due to exciting business growth, we are looking for a proactive individual with strong technical fundamentals to help our clients integrate and maintain our SaaS payment solutions. Candidates will ideally have API knowledge and experience in provisioning and onboarding payment products. This is an career step into the intersection of software development and financial technology. Candidates will have a Computing / Computer Science degree qualification, and must have customer facing support experience.

Key Responsibilities of the IT Technical Support to include:

• Provisioning & Onboarding: Own the end-to-end setup of customer environments, including merchant IDs, payment products, and mapping requirements.
• API Support: Assist clients with REST/SOAP API integrations, authentication (OAuth), and troubleshooting using Postman and sandbox environments.
• Technical Troubleshooting: Diagnose and resolve application issues using log analysis tools (e.g., Splunk) and API forensic data.
• Customer Interaction: Provide clear, professional guidance to technical and non-technical stakeholders.
• Ticket Management: Log, track, and resolve support cases within SLA timelines using JIRA or similar platforms.
• Collaboration: Work closely with engineering and product teams to escalate and resolve complex issues.
• Documentation: Maintain accurate onboarding records and contribute to the internal knowledge base.

Requirements for the successful IT Technical Support:

• A degree in Computer Science, Software Engineering, or a related technical discipline.
• Minimum 1 year in technical or application support, ideally in SaaS, fintech, or payments (this can include high-quality internships or placement years).
• Experience with provisioning systems and onboarding technical/payment products.
• Familiarity with cloud platforms (AWS, Azure, or GCP) and API security best practices (OAuth, SSL/TLS).
• Hands-on experience with Postman, Splunk, and ticketing systems.
• Understanding of REST/SOAP APIs, JSON/XML, and troubleshooting techniques.
• Strong communication and organisational skills.
• Knowledge of payment systems or card processing is a plus.

What’s on offer for you:

• Flexible hybrid working (after probation).
• Private medical care.
• Structured onboarding and training program.
• Clear career progression opportunities into senior technical or management roles.
• Opportunities for growth in a supportive, fast-growing company.

This vacancy is being advertised by Montpellier Resourcing Associates Limited. The services advertised by Montpellier Associates Resourcing Limited are those of an Employment Agency

Our client, operating within the retail sector, is seeking a Helpdesk Analyst to join their IT support team on a contract basis. This role is integral to ensuring seamless IT operations and maintaining high standards of customer service within the retail sector.

Key Responsibilities:You will be joining the IT support team where you’ll provide expert assistance in resolving technical issues. Your role will involve troubleshooting both hardware and software problems, managing and maintaining support tickets, and ensuring timely and efficient resolution of support requests. You will collaborate closely with internal teams to ensure seamless IT operations, while meticulously documenting and logging support activities and resolutions. With a strong emphasis on delivering high-quality customer service and support, you will be pivotal in maintaining our reputation for excellence.Job Requirements:

• Strong troubleshooting and problem-solving skills
• Excellent communication abilities
• Ability to manage and prioritise multiple tasks
• Capability to work on a rotating shift schedule, including weekends

If you are a dedicated IT Service Desk professional with a passion for technology and delivering exceptional support, we invite you to apply now.

A great client based in Gerrads Cross is looking for Application Support Analyst to come and join the team at their offices based 5 days a week.

This is a great opportunity for a bright STEM graduate who’s looking for a career in Data Science or Engineering after 12-18 months for progression.

You must be able to drive to Gerrads Cross and you should live no more than 45mins away from their offices.

• The role is technical so an IT qualification/degree is required
• SQL experience data query
• Work effectively with a high degree of autonomy
• Excellent interpersonal and communication skills and enjoy working in a fast-paced environment

You will be working on interesting and challenging problems in the healthcare sector and contribute to solving real-world problems.

Roles & Responsibilities

• They are looking to build a team of experienced, collaborative, support engineers who will work together to provide enterprise-level assistance. We have many customers who require close support to ensure they have an excellent experience with our products.
• You will be focusing on working directly with our customers to identify the necessary activities required to complete each client’s implementation and ensure that the activities are performed in a timely, high-quality manner.
• They are a friendly and open-minded team, and we’re looking for people who will thrive by collaborating and implementing improvements to our approach to support.

Roles & Responsibilities

• Take incoming support calls from customers and provide assistance as required.
• Monitor incoming support tickets and ensure response within the agreed SLAs.
• Analyse customer issues, diagnose and resolve where possible.
• Escalate the issue for assistance from the development team if required.
• Maintain and track and close support issues on Jira.
• Install and customise applications for new customers.
• Run training sessions for new users.
• Test bug fixes released by the development team before delivery to the customer.
• Excellent communication skills, both verbal and written, with the ability to convey technical information clearly to non-technical users.
• A proactive approach to problem-solving with strong analytical skills.
• Ability to work independently as well as part of a team in a fast-paced environment.

If you are passionate about technology and enjoy helping others resolve their technical challenges, we encourage you to apply for this exciting opportunity!

Field Engineer- Hardware Break/Fix (HP & Lenovo)

Location: PE & CB Postal AreasEmployment Type: Full-Time

Pay of rate : £150.00 per day

Start day : asp

Finished 30/04/2026

Role Overview

We are seeking an experienced Field Engineer specializing in hardware break/fix support for HP and Lenovo laptops and desktops. This role is strictly hardware-focused and requires strong diagnostic and repair expertise.

Please note: This is not a deskside support role. Candidates whose experience is limited to basic tasks such as battery or keyboard replacements will not be considered. Proven hands-on hardware diagnostic and component-level repair experience is essential.

This role involves extensive fieldwork with 50%+ daily travel, so flexibility and willingness to travel is mandatory.

Key Responsibilities

• Troubleshooting, diagnosing, installing, maintaining, and repairing designated HP & Lenovo desktop and laptop hardware.
• Performing advanced hardware diagnostics and break/fix repairs.
• Responding to customer service requests professionally and efficiently.
• Maintaining and monitoring daily communication tools (phone, voicemail, email).
• Keeping administrative responsibilities up to date, including documentation and reporting to support departments.
• Ensuring best practice standards and practical problem-solving approaches are followed at all times.
• Maintaining tools and test equipment in good working order.
• Adhering strictly to parts processes and company procedures.
• Utilizing escalation and support processes to resolve service delivery issues.
• Working independently in the field with minimal supervision.
• Lifting and carrying parts and equipment weighing up to 25 kg.
• Extended periods of driving and travel within the PE & CB postal areas.

Essential Requirements

• Minimum 3 years’ proven experience diagnosing and repairing desktop and laptop hardware (HP & Lenovo preferred).
• Strong hardware troubleshooting and break/fix repair experience.
• Demonstrated ability to independently diagnose motherboard, storage, memory, PSU, and other hardware component failures.
• Experience responding effectively to customer concerns and service requests.
• Ability to work predominantly independently in a field-based environment.
• Valid driver’s license with a good driving record.
• Willingness and ability to travel extensively (50%+ daily travel).
• Physically capable of lifting and carrying up to 25 kg.

Preferred Skills

• Manufacturer certifications (HP / Lenovo) will be advantageous.
• Strong organizational and reporting skills.
• Professional customer-facing communication skills.
• Strong time management and route planning ability.

If you are an experienced hardware break/fix technician looking for a dynamic field-based role with significant independence and responsibility, we encourage you to apply.

Security Engineer (CCTV, Access Control & Intruder Alarms) - M4 Corridor - £32,000- £42,000 Basic Salary Per Annum

Security Engineer (CCTV, Access Control & Intruder Alarms) Package Overview:

• £32,000 - £42,000 Basic Salary + Overtime (Negotiable depending on experience)
• Full-Time, Permanent
• Monday to Friday Hours
• Area Covered: M4 Corridor & the Surrounding Areas

Company Overview - Security Engineer (CCTV, Access Control & Intruder Alarms)

Our Client are currently looking for a Security Engineer to join their highly valued team on a full-time, permanent basis.

With many years’ experience in the industry, they’re entering another period of growth and are looking to expand their team due to customer demand.

Security Engineer (CCTV, Access Control & Intruder Alarms) Role and Responsibilities:

• Installation, Service, Repair, Fault-finding & Maintenance of IP CCTV, Access Control & Intruder Alarm Systems
• Field based role, covering a number of sites
• Working on a range of brands of manufacturer
• Take responsibility for the overall quality of the work delivered
• Carry out effective communication with customers at all times
• Ensure tasks are completed efficiently
• Providing support to team members where required

Security Engineer(CCTV, Access Control & Intruder Alarms) Skills and Experience Required:

• A full UK driving licence or equivalent (Essential)
• A drive and enthusiasm to grab hold of opportunities
• Ideally you will have at least 3 years’ experience working within the Security Industry
• Considering applicants with all or single discipline providing you are willing to train
• Knowledge of a range of manufacturers
• Desirable qualifications include: IPAF, CSCS/ ECS, FIA and/or City & Guilds
• A positive attitude and the ability to self-motivate is a must

Benefits of this Security Engineer position include:

• Competitive basic salary of up to £42,000 per annum (Negotiable depending on experience)
• Company vehicle & fuel card
• Plenty of overtime available if wanted
• Opportunity to earn more money via the on-call rota
• Annual leave provided
• Pension scheme
• On-going training opportunities
• Travel Pay

DON’T MISS OUT ON THIS GREAT OPPORTUNITY - APPLY NOW

Get Staff acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers

Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful.

Senior Third-line Engineer (Apple MDM)

Hybrid (Central London)

£53,000 - £60,000 (depending on experience)

We’re supporting a well-regarded London institution with a large, growing Apple estate (thousands of Macs and hundreds of iPads, focused on staff devices). The End User Computing team is expanding and needs a hands-on senior engineer to own and elevate the Apple platform - someone who thrives on deep technical ownership, mentoring a small team, and delivering seamless user experiences in a collaborative, knowledge-sharing environment.

This is a true third-line role: final escalation point, MDM architecture, packaging/deployment leadership

What you’ll be doing

• Act as the go-to expert and escalation point for all complex Mac-related issues and escalations
• Own the Jamf Pro MDM environment: configuration, policies, deployments, updates, ADE/ABM, and ongoing optimisation for a smooth, secure user experience
• Lead packaging, scripting (heavy bash/shell), and deployment processes; mentor and guide junior team members
• Troubleshoot and resolve advanced Apple device problems across macOS/iOS/iPadOS
• Build and maintain integrations with Microsoft tools (Platform SSO, extensions, Office 365 config/support, compliance flows)
• Collaborate across IT teams: share knowledge, document processes, train 1st/2nd line, contribute to continual improvement
• Proactively monitor queues/SLAs, drive reliability, and bring ideas to enhance the platform

What we’re looking for

Essential:

• Jamf 200 certification (or equivalent deep proven expertise; Jamf 300/400 a bonus)
• Strong hands-on experience managing enterprise Apple MDM (Jamf Pro focus: ADE, software deployment, API automation, configuration profiles)
• Proficiency in bash/shell scripting and macOS application packaging (Jamf Composer, autoPKG, etc.)
• Solid understanding of Microsoft 365/endpoint integrations and compliance tools
• Proven track record in senior-level Apple support/escalation in enterprise or large-scale environments (higher education, corporate, or similar)
• Methodical troubleshooting, attention to detail, proactive mindset
• Excellent communication (written/spoken) and commitment to teamwork, equality, diversity & inclusion

Desirable:

• Jamf Protect/security experience
• Familiarity with 802.1X/network auth automation
• Exposure to scientific/developer tools (e.g., Homebrew, Docker, Git, SPSS/R)
• Microsoft Intune knowledge

Job Title: IT Service Desk AnalystLocation: Barrow-in-Furness (5 days a week on site)Salary: £30,000 to £35,000Benefits: Generous Pension, Great Annual Leave, Life Cover

This is a fantastic opportunity for someone with a couple of years’ experience of 1st and 2nd line support on an IT Service Desk to become a service desk lead mentoring one member of the team.

Management or team lead experience is not required as they are happy to train you up in this, but you will need to have the desire and aptitude to do it.

The role is site based so you will need to be able to drive and be commutable to Barrow-in-Furness.

What is on offer?

• 27 days annual leave + Bank Holidays
• 10% pension
• Excellent training and career development opportunities

What are we looking for?

Two years plus of working in an IT service desk environment with good technical skills in:

• Win 11
• M365
• Hardware - desktop, laptop, printers
• Anti-virus/firewalls, patching
• Full driving license

On top of this you will want to develop your career into leadership and team management.

Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.

Role Title: PowerOn Distribution Management System (DMS) - Configuration Expert

Contract duration: 12 months

Location: Remote

Minimum years of experience: 10 years

Job Description:

The Configuration Expert/Senior OT Engineer will support the Enterprise Control Centre (ECC) business-critical Operational Technology (OT) Real Time Systems (RTS). The primary focus is maintaining, configuring, and upgrading the GE PowerOn ADMS, data historian, and SCADA simulation systems to monitor and control electrical networks.

Key Responsibilities

• System Configuration & Maintenance: Design, build, configure, test, and deliver OT Real Time system application upgrades and changes, specifically for GE PowerOn.
• Technical Expertise: Act as a subject matter expert for GE PowerOn ADMS, data historian, and SCADA simulation, handling day-to-day operational issues.
• Security & Compliance: Ensure all system changes comply with OT security best practices, including NIS, CAF, and IEC 62443 standards.
• Performance Monitoring: Monitor the health and performance of the systems, ensuring changes are formally managed and incidents are resolved in a timely manner.
• Collaboration: Work with support engineering, project engineering, and control room teams to deliver enhancements and support

If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.

About the Role

We are seeking an experienced and motivated 2nd Line IT Support Technician with experience in a Team Lead role to join our growing team. This role is crucial in ensuring the smooth operation of our clients’ IT systems and delivering exceptional technical support.

You will act as a key escalation point from 1st & 2nd Line Support, resolving more complex technical issues and helping maintain high service standards in line with company quality controls and industry regulations. Ongoing training and professional development are essential parts of this role to ensure your technical knowledge remains current and relevant.

Key Responsibilities

• Provide high-quality technical support, including producing documentation and reports
• Install, configure, maintain and support hardware, operating systems and applications
• Monitor and maintain computer systems, servers and networks
• Support system setups and follow technical documentation to resolve issues
• Assist with the rollout of new systems and applications
• Respond to support tickets within agreed SLAs
• Manage and prioritise multiple open cases efficiently
• Escalate issues to third parties where required
• Act as the direct escalation point from the 1st & 2nd Line Service Desk
• Resolve specialist faults including 4G and VoIP technologies
• Support and mentor 1st & 2nd Line Technicians
• Monitor and maintain server backups
• Participate in weekend and out-of-hours support rota
• Test and evaluate new technologies as directed

Skills & Experience Required

• Customer service focus
• Experience with current Windows desktop and Windows Server operating systems
• Experience with Microsoft Exchange technologies (SMTP, POP3, IMAP), Office 365 and Hosted Exchange
• Working knowledge of Active Directory
• Strong understanding of TCP/IP networking, IP routing, DNS and DHCP
• Practical experience with MS Office applications
• Experience setting up and installing WiFi networks
• Ability to pass a DBS check
• Excellent communication skills

Desirable:

• MCSE and/or CCNA certification (or willingness to work towards these)

Personal Attributes

• Self-motivated with the ability to work independently
• Strong organisational and time management skills
• Ability to prioritise and manage workload effectively
• High attention to detail
• Patient, technically curious and proactive
• Strong team player

What We Offer

• Ongoing training and development
• Supportive team environment
• Opportunity to work with modern technologies
• Career progression opportunities

If you are a driven IT professional looking to take the next step in your technical support career, we would love to hear from you.

Are you an experienced 1st line or 2nd Line Engineer with exposure to Microsoft cloud? This is an opportunity to work for a forward thinking and well-respected IT Managed Service Provider in Norwich. With a progressive approach to training their staff, it is in their ethos to help Engineers achieve qualifications to better themselves and their ability.

Their approach to clients is quality-driven and customer focussed, ensuring their team provide exceptional service and to work collaboratively with their clients. You will be a motivated and natural problem solver with a keen interest in IT.

As a Systems Engineer you will be responsible for providing both onsite and remote technical support for our growing client base. You will be responsible for managing technical matters with client IT systems, ensuring SLAs are met. Acting as an escalation point for the Junior Systems Engineers. The role will involve fault diagnosis and resolution, providing onsite, remote and telephone support for client infrastructure and end-users.

Skills Required:

• Excellent problem solving and customer service skills
• Microsoft 365
• Windows Server
• Windows Desktop
• Networking knowledge, IP, Internet connectivity

As you will be client facing too, it is a requirement you have a Driving License before applying.

To learn more and see a full job description, please Apply!

Senior Fraud Investigator

Start ASAP - pending security clearance Pay: £23.68 per hour Hours: Monday-Friday, 36 hours per week Duration: 6 months, possible extension Location: Charing Cross Security Clearance: SC

Role Overview

We are seeking an experienced Senior Investigator to join a leading law enforcement organisation that investigates and prosecutes serious and complex fraud, bribery, and corruption, including high-profile matters and potential Deferred Prosecution Agreements.

You will lead complex investigations, manage investigative staff, and work closely with a Principal Investigator and multidisciplinary teams to progress cases from inception to prosecution.

Key Responsibilities

• Conduct investigations in line with legislation, policy, and organisational procedures.
• Lead key lines of enquiry and investigative activity in complex, multi-strand cases.
• Line manage investigators, allocating work, supervising activity, and ensuring delivery against objectives.
• Maintain oversight of investigations, keeping matters under constant review and providing updates to senior colleagues.
• Ensure suspect and witness accounts are obtained and used strategically.
• Produce investigation and financial witness statements and give evidence in court when required.
• Manage the disclosure process in accordance with the Criminal Procedure and Investigations Act 1996.
• Manage staff performance and development, including setting objectives, providing feedback, and addressing performance issues.
• Take responsibility for the quality, timeliness, and evidential robustness of investigative work.
• Provide cover for the Principal Investigator when required.

Essential Criteria

• Experience delivering successful outcomes in complex, multi-strand investigations.
• Experience working on complex economic crime investigations.
• Experience supervising or line managing investigators.
• Strong financial literacy and ability to analyse financial records.
• Experience drafting clear and accurate witness statements or reports.
• Comprehensive knowledge of investigatory practice, including disclosure and interviewing.
• Good understanding of risk management, information security, and operational security.
• Working knowledge of the criminal justice system.

Desirable Criteria

• Experience interrogating large data sets.
• Experience using or managing eDiscovery platforms.

Qualifications

• Recognised investigative qualification or accreditation and/or
• Recognised accountancy qualification and/or
• Demonstrable experience leading serious and complex crime investigations.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Location: Hybrid - 3 days on site Knutsford
Duration: 31/03/2027
Rate £426
MUST BE PAYE THROUGH UMBRELLA

Role Description:
The CyOps Analyst will support the Cyber Enhancement Programme by operationalising new detection capabilities, improving cyber readiness, and supporting endpoint and containment tooling as Tanium capabilities expand. These roles ensure T1 milestones can be met and that Detection Engineering and C2E workstreams are ready for platform go live.

Key Responsibilities

• Operate, monitor, and triage enhanced detection outputs generated through Tanium and SIEM integration.
• Support operational readiness for new containment capabilities deployed as part of C2E workstream.
• Validate and operationalise detection content delivered via CI/CD and Tanium telemetry ingestion.
• Aid in correlating endpoint, device discovery, and telemetry insights to support investigations and incident response.
• Work with SMEs to assess gaps, document findings, and ensure operational closure of identified EDR issues.
• Support cyber incident response activities, providing endpoint expertise and rapid analysis.
• Maintain operational dashboards, reporting, and KPI tracking for CEP governance.
• Enhance playbooks and operational procedures to reflect new Tanium-driven capabilities.

Skills & Experience Required

• Experience in Cyber Operations, SOC Level 2/3, or Incident Response.
• Strong understanding of endpoint telemetry, EDR, and detection technologies (Tanium experience desirable).
• Experience triaging and analysing alerts from SIEM, EDR, and endpoint tooling.
• Ability to work across Detection Engineering and IR teams to enhance detection logic and response actions.
• Excellent analytical skills with strong attention to detail.
• Clear communication, documentation, and stakeholder engagement skills.