Synopsis: My Client is seeking a Field Service Engineer from an Electrical / Electronic background responsible for Commissioning, Repair and Service on UPS systems. Excellent £K Negotiable Base Salary, £K Realistic Year 1 OTE depending on experience. Pension. Company Car/Van, Phone, Laptop etc. Greater Manchester, East / West Midlands, Central England

Job Title: Service Engineer Power Systems

Package: To £50K Negotiablebase salary,£60/65K plus realistic Year1 OTE, D o E, Pension. Car/ Van etc

Area / Location:Client is flexible on location: Greater Manchester, East and West Midlands, Central England

Brief job description: My Client is an international provider of UPS systems and solutions; providing secure power and business continuity to customers worldwide. Their innovative and comprehensive range of UPS systems and services protect a wide variety of organisations from the damaging effects of poor quality electrical power and power supply interruptions.

The Client now seeks experienced Field Service Engineers to coverCentral England with a flexible home base

As an integral member of the Service Operations team you will be responsible for providing a Commissioning, Maintenance and Repair Service on industrial UPS, charger and associated equipment supplied or maintained by the Client.

This is afield based position primarily UK-based working on the industrial side of the Client business which is mainly onshore and offshore Oil/Gas facilities and Nuclear locations.Some travel time away from home should be expected with this position

Qualifications:

Minimum 2 years experience as a Service engineer.

Experience in the Electrical/Electronic Industry or similar.

Client will also consider ex Service personnel with learning / transferrable skill sets and recent graduates with related early career experience

Strong focus on customer satisfaction and long-term customer relation building.

HNC /HND in Electrical/Electronic engineering or equivalent.

Excellent written and verbal communications.

Excellent organizational and time management skills.

Self-motivated and capable of operating with minimal supervision.

Experience working on industrial sites (Power Stations, Oil & Gas locations, Nuclear facilities etc) would be an advantage

Ability to successfully interface with various departments and personnel in potentially stressful situations.

Clean Driving License.

IT conversant a laptop computer or equivalent is used for interfacing with the Companys products and for completing service reports and timesheets.

Medical Field Service Engineer (Pathology Laboratory Diagnostics)

• Overall Earnings Circa £50,000
• Basic Salary £40,000 to £44,000
• Bonus 10%
• Company Car or Car Allowance
• Pension (5% employer contribution)
• Healthcare
• Phone, Laptop and iPad
• 27 Days Holiday Plus Bank Holidays
• Company Credit Card

The Role – Medical Field Service Engineer (Pathology Laboratory Diagnostics)

This market leader seeks to recruit a technically motivated and customer focused Medical Field Service Engineer, responsible for:

• The service, installation, breakdown, repair and calibration of a wide range of sophisticated medical laboratory diagnostics systems, utilised within pathology departments, NHS laboratories and clinical chemistry environments
• The successful applicants will support clinical chemistry and blood diagnostics products located at customer sites

Your Background – Medical Field Service Engineer (Pathology Laboratory Diagnostics)

To succeed in this exciting role, you must be able to demonstrate:

• A competent background in a customer facing field service engineering capacity gained within any high value capital equipment environment
• Applications are encouraged from engineers with a broad range of backgrounds, including laboratory device, medical device, pharmaceutical device, ex forces engineers (medical & dental, weapons systems, radar) and a wide range of other electronic or electro-mechanical sectors
• Engineers with experience of the diagnostics field, including autoimmune diagnostics, immunology, biochemistry, haematology, histology, microbiology and immunodiagnostics systems are also encouraged to register their interest
• A qualification in engineering, electronics or a science based subject to a minimum of ONC level, City & Guilds or NVQ
• Applicants are welcome from field service engineers from a broad base of sectors, as full and comprehensive product training will be provided

The Company – Medical Field Service Engineer (Pathology Laboratory Diagnostics)

• Well respected supplier of sophisticated medical diagnostics systems, trusted by healthcare professionals to accurately diagnose and test patients for a wide range of medical conditions and diseases
• This instantly recognisable brand leader supplies a wide range of innovative diagnostic based laboratory and medical systems to the healthcare sector, and offers ‘best in class’ solutions across their range of products and systems, which include applications for microbiology, immunodiagnostics, molecular diagnostics and blood bank screening
• At the core of their business lie product innovation, excellent customer service and good people

This vacancy is being advertised by TRS Consulting. The services advertised by TRS Consulting are those of an employment agency and / or employment business.

Security Systems Engineer Milton Keynes Basic Salary £28,000 - £43,000 Per Annum

Security Systems Engineer Package Overview:

• £28,000 - £43,000 (negotiable based on experience)
• Opportunities to increase earnings
• Company vehicle, fuel card, pension scheme, mobile phone, and lapto
• Monday to Friday (40 hours per week) Full-time, permanent position
• Excellent training and career progression opportunities
• Area covered Buckinghamshire, Hertfordshire and Bedfordshire
• The work is strategically allocated based on each engineer s location

Company Overview Security Systems Engineer

An excellent opportunity has become available within a well-established, growing company in the security industry.

This highly regarded organisation is known for its expertise in designing, installing, and maintaining security systems including CCTV, access control & intruder alarms for commercial, residential and industrial clients.

You will join a team of skilled professionals, with your work carefully planned and allocated to ensure high standards and efficiency. The company offers full training and ongoing support, helping you to develop your career and skills in a supportive environment.

Security Systems Engineer Role and Responsibilities:

• Install and maintain security systems, including CCTV, access control, intruder alarms, and other related systems.
• Conduct regular servicing and testing of security systems to ensure their operational effectiveness and compliance with regulations.
• Fault diagnosis and repair, ensuring systems are fully operational and meet client requirements.
• Perform system upgrades and modifications to meet changing client needs and updated industry standards.
• Ensure all work complies with British Standards, health and safety regulations, and company procedures.
• Maintain accurate records, including service reports, installation logs, and maintenance documentation.
• Collaborate with other engineers and teams to ensure smooth and efficient project delivery.

Security Systems Engineer Skills & Experience:

• Strong technical knowledge of security systems, including CCTV, access control & intruder alarms.
• Proven experience in the installation, maintenance, and servicing of security systems.
• Excellent fault-finding and problem-solving abilities.
• Ability to interpret technical drawings and system specifications.
• Familiarity with British Standards and security industry regulations.
• Strong organisational and time-management skills.
• Methodical, detail-oriented approach to work.
• A commitment to health and safety practices in all tasks.
• Full UK driving licence or equivalent.
• Experience with various manufacturers and systems.

Why Apply for This Role?

• Excellent training and development opportunities
• Plenty of opportunities to increase your earnings
• Excellent work life balance
• Supportive work environment
• Carefully planned out work schedules
• Opportunities to train in other areas across the business

DON T MISS OUT ON THIS GREAT OPPORTUNITY APPLY NOW!

Get Staff acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

Please note: If you have not been contacted within 7 days, your application for this position has been unsuccessful.

Industry

The Company

Our client is a leading manufacturer of electromechanical product used in various sectors. To help maintain their equipment they now require a Field Service Engineer.

The Role

• Ensure service assistance and operational requirements as directed for customer satisfaction and achievement of department goals.
• Performs scheduled maintenance visits and corrective repairs as directed on safety devices.
• Performs warranty repairs as directed on safety and devices.
• Performs installation and commissioning activities.
• Performs technical corrective actions.
• Completes required company documentation.
• Provides feedback of the quality situation and issues from field to the Service Management.
• The role will be home based covering Midlands to Lancashire.

The Person

• Relevant experience as a service engineer.
• HNC or equivalent in electronic/electrical engineering or related subject is preferred.
• Applicants for the position should have proven experience over a wide range of equipment and systems.
• Ideally with experience of safety related devices and background.
• Able to deliver a high level of customer care and develop long standing customer relationships.
• Ability to organise and prioritise to meet a wide range of diverse and demanding activities.
• Must hold a driving licence.

The Benefits

• You will be working for a well-established growing employer.
• An excellent salary.
• Working a perm day shift.
• Company Vehicle.
• A company experiencing continued growth, expansion and investment.
• The company are fully compliant with the latest health and safety requirements for current safe working practices.

• Overall Earnings of £60,000 Including Overtime
• Overtime Paid Door-to-Door After 8 Hours Per Day
• Basic Salary £40,000 to £46,000
• Company Car / Van
• Overtime
• Commission
• Pension
• 25 Days Holiday Plus 8 Public Holidays
• Tablet and smartphone
• Fuel Card
• Life Assurance
• Private Medical Insurance

*** This is home-based field service role that will involve working ten hour days on a 4 day on, 4 day off rotation **\

The Role - Field Service Engineer, Medical Systems

Following expansion this market leading company now seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for:

• Carrying out planned preventative maintenance, service and breakdown repair of medical systems
• Once fully trained, you will also provide after sales technical and commercial support
• Working within the healthcare market, you will be expected to offer the highest level of customer service, completing risk assessments, activity reports and other documentation required by this highly regulated sector

Your Background - Field Service Engineer, Medical Systems

Suitable candidates for this exciting role will need the demonstrate the following:

• NVQ, City & Guilds, ONC or higher in an Electrical or Electronics qualification
• A background working as a service engineer or a technical support engineer on electromechnical or electronics systems
• Any experience of sectors such as the following would be welcomed:
  -medical systems
  -laboratory equipment
  -biomedical equipment
  -water purification systems
  -pharmaceutical device
  -ex-forces engineering
  -electro-mechanical field service
  -water treatment equipment
  -electronics service
• A full UK driving licence

The Company - Field Service Engineer, Medical Systems

• Innovative leading supplier of healthcare solutions
• Trusted by both the private sector and the NHS to operate and maintain medical systems
• Their continued success is based upon an unrelenting commitment to research and development, world class facilities and the recruitment and retention of customer focused engineers
• Excellent manufacturer’s training on state of the art medical systems
• Opportunity to develop your career within the healthcare engineering sector

This vacancy is being advertised by TRS Consulting. The services advertised by TRS Consulting are those of an employment agency and / or employment business.

About Sureserve Energy Services Meters:

Sureserve Energy Services Meters (formerly Providor), a proud subsidiary of Sureserve Group Limited, is a leading provider of domestic smart meter installations across the UK, working with three of the “Big Six” energy suppliers. We are dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.

As we continue to expand through securing new contracts and maintaining strong relationships with our valued clients, we are looking to grow our team with skilled Dual Fuel Engineers on a permanent basis. At Sureserve Energy Services Meters, excellence is one of our core values, and it drives us to consistently deliver exceptional service, fostering long-term success with our customers. If you’re looking for a stable and rewarding career with excellent opportunities for growth, we’d love to hear from you!

Purpose of the role:

• To exchange gas and electricity meters in customers homes.
• Provide a first class after-care service which includes a full demonstration to the customer on using their new meter.
• Repairing and maintaining meters after initial install.

Banding A - Dual Fuel Engineer - £39,140 per annum

Banding B - 3 Phase / Medium Pressure / EV Engineer - £40,755 per annum

OTE for DF only engineer £48-53K uncapped

Performance bonus

Weekly meter fit bonus scheme

£60 per month lunch expenses

What We Offer:

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

• Competitive salary
• Contributory Pension scheme
• Life assurance
• 29 days annual leave inclusive of bank holidays
• Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carers leave, neonatal leave, IVF, and assisted conception leave
• Sureserve Benefits Hub, accessing over 1000s retail discounts
• Virtual GP service, 24/7, 365 days, available for employees and your immediate family
• Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
• Bike2Work scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Qualifications and Key skills required:

• MET1
• CCN1/CMA1/CMA3
• Single phase electric
• MOCOPA (1a and 1c)
• REGT1 and polyphase electric (desirable not essential)
• Full UK Driving licence
• Minimum of 6 months experience in fitting dual fuel smart meters
• 3 phase or single-off multi is advantageous

Resonable Adjustments

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact .

Pre-employment Checks

Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks.

Location - BATH

*Terms and conditions apply

Full job description available upon request -

SYSTEMS TEST & INTEGRATION ENGINEER PERMANENT CRAWLEY West Sussex

My client is developing world-class flight simulators that are shaping the future of aviation training. Within these roles you will be delivering high-performance, real-time systems for the aerospace industry.

Responsible for overseeing system integration, verification, and validation of advanced flight simulation systems. This role will also involve direct customer interaction for system acceptance and ensuring the timely resolution of issues as they arise during development, testing, and deployment. Your primary responsibility will be to ensure that flight simulation systems meet rigorous operational standards and customer requirements. You will play a key role in testing, validating, and delivering systems that simulate real-world aviation environments.

• System Integration:

• Lead the integration of various subsystems (hardware and software) into cohesive flight simulation systems.
• Work closely with multidisciplinary teams to design and implement integration procedures, ensuring all subsystems function together as intended.
• Troubleshoot integration issues, identify root causes, and develop solutions to ensure seamless system performance.
• Maintain and optimize system configurations for improved operational efficiency and system reliability.

• Verification & Validation:

• Define and execute test plans to verify system performance, functionality, and safety.
• Ensure all simulation systems meet regulatory standards and performance metrics required for certification.
• Develop and conduct test procedures to validate the accuracy and reliability of flight simulation systems.
• Create detailed reports summarizing test results, deviations, and corrective actions.
• Collaborate with quality assurance teams to validate system compliance with industry standards.

• Customer Acceptance:

• Act as the primary point of contact for customers during the acceptance phase of flight simulation systems.
• Work directly with clients to ensure all system specifications and contractual requirements are met prior to acceptance
• Conduct customer-specific system tests and demonstrations to gain sign-off on system readiness.
• Provide expert guidance and support to customers during the acceptance testing process, addressing any concerns or adjustments needed.

• Issue Resolution:

• Respond to system issues identified during testing or customer feedback and collaborate with internal teams to resolve them promptly.
• Document, track, and report all issues, ensuring proper follow-up and resolution within established timelines.
• Lead troubleshooting and diagnostic efforts to address complex system malfunctions and operational anomalies.
• Provide technical support and training to customers and internal teams for ongoing system maintenance and issue mitigation.

WHAT WE NEED FROM YOU

• •Proficiency in system integration, hardware/software interfaces, and performance testing.
• Ability with simulation software tools, modelling languages, and simulation platforms (e.g., MATLAB, Simulink, RTOS).
• Familiarity with industry standards and certifications (e.g., DO-178C, DO-254).
• Troubleshooting ability, root cause analysis, and system diagnostics.
• Problem-Solving: Strong analytical and problem-solving abilities with a focus on resolving complex systems issues under tight deadlines.
• Excellent written and verbal communication skills.

DESIRABLES

• Knowledge of flight simulation systems such as FFS (Full Flight Simulators), FTD (Flight Training Devices), or other man-in-the-loop simulation environments.
• Customer-Facing Roles: Prior experience working directly with customers during system acceptance testing and providing post-delivery support is highly desirable.
• Certification or training in INCOSE Systems Engineering practices.
• Exposure to agile or hybrid development methodologies.

Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West.

Job Title: Service Desk Analyst
Job Type: Permanent; Full Time
Salary: £25,000 - £30,000
Location: Exeter

About the Service Desk Analyst role:
Join a constantly growing team in a company that has clients across the UK and beyond with a penchant for progression. You will be working with clients on a daily basis, supporting their continued success via our ticketing platform and remote support software as well as regular visits to client premises. You will have a logical approach and attention to detail, be confident, highly organised, flexible, reliable and able to manage tasks and prioritise within tight deadlines.

Key responsibilities of the Service Desk Analyst:

• Provide first line technical support to our customers via our ticketing platform, email, phone and remote support tools
• Diagnose and resolve common desktop, laptop, printer and basic networking issues
• Set up and configure new user accounts, devices and applications
• Assist with routine maintenance tasks, patching and monitoring
• Escalate more complex issues to senior engineers where appropriate
• Support small project tasks under the guidance of more senior team members
• Accurately document work, updates and solutions in our service desk system

Requirements of the Service Desk Analyst:

• Motivated team player with high standards of customer service
• Excellent analytical and problem-solving skills, with a strong attention to detail even when working under pressure.
• Methodical and able to approach complex problems logically
• Excellent written and verbal communication skills at all levels, both technical and non-technical audiences, including 3rd party vendor communications as part of a larger project team
• Aptitude for continuous learning and development, including self-directed study when appropriate
• You must be enthusiastic, inquisitive, presentable, confident & articulate with an excellent telephone manner
• Your own car and a clean driving licence would be advantageous (costs will be reimbursed)
• Degree-level or higher qualification in BSc Cyber Security, BSc Computer
  Science, BSc Software Engineering, BSc Mathematics, MSc Cyber Security is desirable
• Any relevant industry certifications

Must be able to demonstrate some of the following:

• Knowledge of Microsoft operating systems ideally up to Windows Server 2025 and certainly Windows 11, including Active Directory and DNS
• Understanding of network topologies including wired / wireless, switching, security and VLANs.
• Implementation of networking upgrades desirable
• Experience of basic security hardening and penetration testing would be advantageous
• Experience of conducting audits e.g. asset management, cyber security etc.
• Experience with PowerShell for administration and automation
• Experience of supporting organisations to achieve Cyber Essentials / CE+ a distinct advantage
• Office 365 Administration. Office 365 migration experience desirable
• Azure Administration and migration experience
• Experience of server and workstation hardware builds, fault diagnosis and problem resolution
• Experience of a wide range of Endpoint Security solutions and managed mail security, including centralised management and monitoring
• Familiarity with patch management, configuration management and MDM solutions desirable
• Experience of the managed deployment of client applications and application migration
• Experience with SQL Server and SQL database administration and upgrades would be advantageous
• Familiarity with supporting all common end user software including Microsoft Office
• Experience of technical writing, documenting solutions or writing / designing training materials
• Experience with other scripting and programming languages e.g. Python, Go, Swift etc.

Benefits of the Service Desk Analyst:

• Paid holidays + Bank Holidays
• Opportunities to progress

Fire and Security Engineer South London £36,000- £45,000 Per Annum

Fire and Security Engineer Package Overview:

• £36,000 - £45,000 Basic Salary + Overtime (Negotiable depending on experience)
• Full-Time, Permanent
• Monday to Friday Hours
• Area Covered: South London & the surrounding areas

Company Overview Fire and Security Engineer

Our Client are currently looking for a Fire and Security Engineer to join their highly valued team on a full-time, permanent basis.

With many years experience in the industry, they re entering another period of growth and are looking to expand their team due to customer demand.

Fire and Security Engineer Role and Responsibilities:

• Installation, Service, Repair, Fault-finding & Maintenance of Fire Alarms, Intruder Alarms, CCTV & Access Control Systems
• Field based role, covering a number of sites
• Working on a range of brands of manufacturer
• Take responsibility for the overall quality of the work delivered
• Carry out effective communication with customers at all times
• Ensure tasks are completed efficiently
• Providing support to team members where required

Fire and Security Engineer Skills and Experience Required:

• A full UK driving licence or equivalent (Essential)
• A drive and enthusiasm to grab hold of opportunities
• Ideally you will have at least 3 years experience working within the Fire and Security Sector
• Considering applicants with all or single discipline providing you are willing to train
• Knowledge of a range of manufacturers
• Desirable qualifications include: IPAF, CSCS/ ECS, FIA and/or City & Guilds
• A positive attitude and the ability to self-motivate is a must

Benefits of this Fire and Security Engineer position include:

• Competitive basic salary of up to £45,000 per annum (Negotiable depending on skills and experience)
• Company vehicle & fuel card
• Plenty of overtime available if wanted
• Opportunity to earn more money via the on-call rota
• Annual leave provided
• Pension scheme
• On-going training opportunities
• Travel Pay

DON’T MISS OUT ON THIS GREAT OPPORTUNITY - APPLY NOW

Get Staff acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers

Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful.

Industry Key Words:
Fire & Security, Installation Engineer, Maintenance Engineer, Service Engineer, Fire and Security Engineer, Security Engineer, Fire Alarm, Security Systems Engineer, Fire Extinguisher, Emergency Lighting, Nurse Call Systems, Disabled Refuge Systems, Fire Systems Engineer, Fire Engineer, Senior Fire Engineer, Fire & Security Systems Engineer, CCTV, Close Circuit Television, Automatic Number Plate Recognition, ANPR, Access Control, Door Entry, Automated Gates, Commissioning, Life Safety, Health and Safety, Fire Safety, Intruder Alarm, Fire Suppression, Fire Protection, Hikvision, Dahua, Qvis, Galaxy, Texecom, Scantronic, Paxton, PAC, Net2, Wisenet, Morley, Advanced, Kentec, C-tec, Gent, Hojicki, HiFire, Pelco, Menvier, Concept Pro, Haes, Notifier.

Job Description The main purpose of the role is to optimise and improve their systems through software development, maintenance, and assistance. The role is part of a small team responsible for the effective and efficient operation of the business through the design, development and testing of a range of exciting projects. During these projects you will be exposed to a number of different systems and technologies, providing a great environment to expand your skills. This will be achieved through the following key areas: • Systems development and management • Helpdesk support • Project work Key Accountabilities • Develop and manage IT software solutions to facilitate the business operations and realise the business strategy. • Provide 3rd line support for problems arising from the use of our software solutions. • Be involved in the full project life cycle, including planning, analysis, design, development, testing, implementing and maintenance. • Lead various projects/ initiatives, both planned and ad-hoc, ensuring fit for purpose for UK and European territories • Take ownership of projects from conception to delivery and ongoing support, working closely with our Customers and the wider I.T. Team • Capable of both contribution to strategic discussions and more tactical, practical problem solving. • Effectively use data to inform decisions which improve business performance. • Collaborate with colleagues in the I.T. team to develop improved solutions. • Ensure code conforms to established standards; maintaining the integrity and security of company systems and data. • Create and maintain systems documentation and user training materials. • Assist in infrastructure projects and day to day running of the IT estate Experience & skills required • T-SQL for creation of complex queries and stored procedures • Worked in and understood a retail, wholesale or distributed company Beneficial Skill-set • Sybase SQL Anywhere database management • Use of REST APIs to interface with other systems • Knowledge of JSON queries. Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful

Technical Support Engineer (API & Microservices) - Software Solution - Remote

Daily rate: £200 - £300 (Inside IR35)

Duration: 9 months

Start: 5th January 2026

My client is looking for a Technical Support Engineer to join our team on a freelance basis. You will play a key role in delivering exceptional technical support for a suite of API-based software microservices and associated fintech products. This role requires strong technical capability, excellent client-facing communication skills, and the ability to operate in a fast-paced and evolving environment.

Key Responsibilities

• Deliver an exceptional client support experience, maintaining end-to-end accountability for resolving issues and providing timely updates.
• Provide hands-on technical support for API-based microservices, troubleshooting connectivity issues, microservice interactions, software components, and network-related problems.
• Diagnose and resolve technical incidents, escalating appropriately while maintaining ownership of client communication.
• Liaise cross-functionally with Engineering, Product Management, Cloud Operations, and other teams to resolve complex technical issues.
• Support the setup, optimisation, and ongoing management of support processes and tools, with a flexible mindset as systems evolve.
• Act as the central communication bridge between the client and internal teams, ensuring updates remain accurate and consistent in a single source of truth.
• Ensure all support issues are documented and recorded, and encourage clients to raise issues through formal support channels rather than informal ones (e.g., Slack).
• Monitor, analyse, and report on support metrics to identify trends, performance against SLAs, and areas for improvement.
• Produce monthly reports to track support KPIs and service performance over time.
• Develop and maintain documentation, including support processes, troubleshooting guides, FAQs, and knowledge articles.
• Contribute to a culture of continuous improvement, internal knowledge sharing, and operational excellence.
• Build and maintain strong client relationships, ensuring high customer satisfaction.
• Stay informed on the latest developments in our product and service offerings.

Skills & Attributes

• Strong interpersonal and client-facing communication skills.
• Impeccable written and spoken English.
• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• Proven experience as a Technical Support Engineer (preferably in a large organisation).
• Strong technical proficiency in APIs, microservice architectures, software development fundamentals, and network troubleshooting.
• Flexible mindset capable of balancing interim processes with a long-term, scalable vision.
• Excellent analytical and problem-solving abilities.
• Ability to clearly articulate technical concepts to non-technical stakeholders.
• Self-motivated, able to work independently or as part of a team.
• Strong client-focus and a commitment to delivering world-class support.
• Professional, friendly, and highly detail-oriented.
• Experience supporting large enterprise clients.

Preferred Qualifications

• Experience with Accounting and/or AI-related technologies.
• Familiarity with support ticketing systems and CRMs (e.g., Salesforce, ServiceNow).
• Certifications related to technical support, SRE, cloud operations, or relevant technologies.
• Experience with observability tools such as Grafana or New Relic.
• Fluency in French or German (strong bonus).
• Experience collaborating with Legal, Public Affairs, or Communications teams.
• Background in Account Management or Client Success.

Team Structure & Logistics

• You will join a team of four Support Engineers, operating on a weekly on-call rotation (approximately once every 4 weeks).
• During your on-call week, you must be contactable during bank holidays for incident response.
• Coordination of annual leave with other team members is expected to ensure full coverage.

*Rates depend on experience and client requirements