Company Profile

Total IT is an award-winning technology services and systems integration business founded in 2006, with offices in Bedford, London, and Dubai. We operate at the intersection of IT, cyber security, networks, and smart building technology, supporting some of the largest and most complex commercial buildings in the United Kingdom, alongside a growing portfolio of international clients. Our clients trust us to manage business-critical environments where accuracy, reliability, and professionalism matter. Currently, we’re seeking an experienced Electronic Security Technical Engineer, to join our dynamic, supportive team, serving a variety of sites throughout the United Kingdom.

About the Role

As an Electronic Security Technical Engineer, you will have the primary responsibility of surveying client sites, establishing direct liaisons with clients, creating detailed reports, and ensuring the successful installation, maintenance, and support of CCTV & Access Control Systems. This diverse role involves frequent travel and offers the opportunity to work on various sites in and around London, including corporate buildings and large construction sites. You will also be responsible for the configuration and onsite installation of cameras and Video management system deployments and programming.

Responsibilities

Given the practical on-site engineering nature of the role, our Engineers will be expected to attend site as required for Installation, Commissioning, Maintenance, Client Support and training.

Provide technical support for CCTV VMS Systems, including diagnosis and resolution of hardware/software faults.

Provide technical support for Access Control Systems, including Genetec, Gallagher, Lenel, CCure.

Be responsible for preventative maintenance and fault calls for all CCTV systems.

Be responsible for preventative maintenance and Firmware upgrades for all CCTV cameras.

Actively conduct site surveys and create comprehensive reports.

Interpreting and understanding proposal documents, schematics, and drawings.

Interfacing with other systems and sub-contractors, including Access Control, Building Intelligence and Fire and Intruder alarm services and other life safety systems.

Installation and testing of structured cabling systems.

Work at heights when necessary for system installation and maintenance.

Provide regular reporting to the Head Office.

Provide technical and sales support in client meetings and new system design. This will often include the integration of Security Systems with IT networks.

Essential Requirements

Demonstrable knowledge of CCTV installation.

Demonstrable knowledge of commissioning CCTV systems.

Demonstrable knowledge of structured cabling systems.

Previously verifiable experience working in the electronic securities sector.

Understanding of the interfacing requirements between CCTV systems and a building’s Access Control, Intelligence, building management and life safety systems.

Working knowledge of current and prevalent CCTV standards.

A professional, well-presented appearance.

Excellent written and verbal communication skills.

Superior customer service skills, with a commitment to maintaining the organization’s reputation.

Experience with electrical installations and maintenance.

Valid UK Driver’s Licence.

Desirable Skills

Familiarity with Genetec systems.

DBS check.

Job Details

Job Type: Full-time, Permanent

Schedule: Monday to Friday

Licence/Certification: CSCS Card / ECS Licence / IPAF / PASMA (nice to have), UK Drivers Licence (required)

Work Location: The Leadenhall Building, London & Client Sites as required

Company Benefits

28Days annual leave plus 1 day, 2 weeks either side of your Birthday
Great working environment within afriendly team
Private healthcare including 24-hour GP access
Mental health & wellbeing programmes
Audio, optical & dental cover
Up to 10 days of relevant training per year
A tailored professional and personal development plan
High performance computers for all employees
Friendly, supportive, and professional working environment Total IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Interview Process:

Stage 1: Telephone screening (1015 minutes)
Stage 2: Teams or in-person interview with Head of Operations
Stage 3: Face-to-face interview withHead of Operationsand our CEO
Stage 4: Offer discussion with HR Manager
Final Stage: Offer letter and agreed start date welcome to Total IT

Join the Total IT team and benefit from a supportive working environment that fosters skill development and provides excellent opportunities for growth.

Field Service Engineer. Weighing & Calibration Equipment

Location: Midlands based. Majority workshop based with occasional UK travel
Salary: £33,000 - £35,000 basic
OTE: Enhanced with door-to-door pay and overtime
Hours: 37 hours per week, Fridays off!
Benefits: Company van, overtime, door-to-door pay

An established UK provider of weighing and calibration solutions is looking to recruit a Field Service Engineer to support its growing service operation. This role is predominantly Midlands based, with most work carried out in the workshop and local customer sites, alongside occasional national travel.

The Role

You will be responsible for the installation, service, testing, repair and calibration of weighing and associated equipment supplied or supported by the business. Work will take place at customer premises, within the service centre, or at other locations as required.

Accurate completion of service reports and certification documentation is a core part of the role, alongside maintaining high standards of customer service and compliance.

Key Responsibilities

• Install, service, test, repair and calibrate weighing equipment
• Carry out work at customer sites and within the workshop
• Complete service and certification documentation accurately and on time
• Adhere to all health and safety standards at all times
• Undertake additional duties appropriate to a Service Engineer role

Requirements

• Full UK driving licence. Company van provided
• Engineering or service background, ideally within weighing, calibration, or electro-mechanical equipment
• Strong attention to detail and documentation
• Professional and customer-focused approach

Working Hours

• Monday to Thursday: 7:30am - 5:00pm with 30-minute lunch break
• Every fourth Friday: 8:00am - 12:00pm

This is a stable, long-term opportunity offering consistent hours, a strong work-life balance, and paid travel time.

WR Engineering are the #1 recruitment partner for engineering, manufacturing & technical sales jobs. We recruit for permanent jobs UK wide.

WR is acting as an Employment Agency in relation to this vacancy.

Covering the Southeast of England
£30,000 Starting Salary Regularly Reviewed
We are currently looking for a Mobile Service Engineer for our prestigious client., who specialise in Heating, ventilation and air conditioning, and potable water systems.

You will mainly be working in the Southeast of the UK, travelling to sites in this area. With the requirement to travel to Head Office in the Midlands. There may be some need to work outside of this area, so flexibility is a must.

The role will involve undertaking maintenance and remedial works on water treatment equipment. Work will be planned and prepared based on equipment specifications and system design drawings. You will also be involved in pre-commissioning checks and testing equipment and logging accurate data. You will also be responsible for diagnosing faults, repairing, and replacing equipment.

The role will involve liaising with customers on a daily basis as well as the service team, so good communication skills are essential.

This position will involve travel over the Southeast of England, and will require you to stay away overnight at times accommodation and travel related subsistence provided.

Would ideally suit some one who lives in the Hertfordshire, Bedfordshire, Luton, or Buckinghamshire areasclose to the southeast and able to get to theHead Office easily.

Main Duties & Responsibilities:

• Undertake maintenance and remedial works on water treatment equipment through the application of accepted engineering practice and in line with our established procedures.

• Plan and prepare your work based on the equipment specifications and system design drawings (Heating, ventilation and air conditioning, and potable water systems). Ensure equipment and component installations are of acceptable quality and meet design specification.

• Complete pre-commission checks prior to commissioning water treatment equipment.

• Sample system water, check water quality parameters, system operating temperatures and pressures, equipment integrity and record measurements. Set up and programme ancillary equipment and programmable logic controllers for effective operation. Measure and calculate component timings, record data and interpret readings. Provide summary reports to clients.

• Prepare estimations of materials, equipment parts and labour, review access arrangements for remedial works. Condition survey for turnkey projects at client sites.

• Troubleshoot and diagnose faults, undertake like for like replacements and repairs in situ. Reinstate operation and maintain efficient operation of the water treatment equipment. Liaise with customers and inform on issues, necessary repairs, any resolved problems.

• Manage daily stock, consumables and parts and administration. Complete site work forms and file all records to meet submission and reporting deadlines.

• You will join the Service team and will need to be able to establish and maintain effective communication and good working relationships with all members of the team.

Required Attributes:
You will need to be able to demonstrate:

• You are suitably educated to A-level or have an equivalent level qualification and have proven experience working with building services systems.

• Your enthusiasm for the role and a willingness to learn new skills.

• Valid UK Driving Licence.

• You take pride in your appearance, are well-presented and conduct yourself professionally at all times.

• Youre practically minded with an aptitude for troubleshooting and problem solving. That you can work responsibly on your own and as part of a team with a common goal.

• Youre physically fit, as the role is a physical one e.g. you will be moving your tools, podiums, ladders, materials and replacement parts and equipment between your vehicle, site and installed locations.

• You have a high level of understanding of Health & Safety at Work, and applied use of safe working practice. Please forward any formal training.

• You should be able to provide examples of travelling and staying away for work as this is an integral part of the role. Works are scheduled weekly and you are responsible for preparing travel routes to arrive to site and be punctual.

• You have a full clean and valid driving license, valid passport / work visa that allows you to work in the UK. Our fleet insurance policy requires all drivers to be 25 or over. Interviewees will be required to sit a RoSPA driver profiler assessment.

• Disclosure and disbarring service clearance is a pre-requisite for access to several of our client sites.

• You will need two references; One must be from a previous employer.

Further Details & Benefits:

• Established in-house training matrix and performance review programme.

• Potential for salary growth based on satisfactory performance, competency, and reliability in the role.

• Thereafter, annual performance review and salary adjustment based on training undertaken and proven experience.

• Travel related subsistence in accordance with the Staff Handbook.

• Premier Inn hotel is the standard for overnights which have the Good Nights sleep policy.

• Twenty-eight days holiday, increased to 33 days after two years continuous full-time employment.

• 4% pension contribution if auto enrolled to the Companys Government based Pension scheme.

• Tracked Company van (once working independently this will be a high spec Transit Custom, e.g. automatic with aircon, heated screen / seats etc), for work use only.

• Company mobile phone and laptop for work use only.

• 6-month probationary period, reviewed at 1, 3 and 5 months based on feedback mechanism, followed by annual performance reviews.

• Initial familiarisation and training ~ 1 - 2 weeks away at our main office in Leicestershire. The extent of staying away is determined by the service departments workload.

If you feel this role is for you please email or call 0116 2334404 for further information.

Rullion are looking to recruit for the following role:

• Quality Engineer x 3
• Location Sudbury UK
• Fully site based Monday to Friday
• End of January 2026/February 2026 start date
• 6 months initially
• Inside IR35
• £20-30 Per hour (TBD)

The Quality Operations Engineer will be responsible for maintaining, monitoring, and improving key elements of the Quality Management System (QMS) for the Sudbury Site, developing a culture of Quality by education, mentoring and example.

Job Responsibilities:

• Provide Quality support to the Manufacturing Operations Team
• Support CAPA & Issue Resolution to ensure timely and accurate completion.
• Administer & support the deviation process to ensure timely and accurate completion.
• Administer & support the quality notification process to ensure timely and accurate completion.
• Prepare for supplier, customer, regulatory & notified body audits as required.
• Conduct internal & supplier quality audits as required.
• Support the change control process.
• Prepare, review, and approve or reject quality related documentation.
• Provide support for training in key aspects of the Quality Management System.
• Generate quality related metrics, reports and KPI’s and lead improvement projects and quality initiatives.
• Participate in SQDIP meetings, provide accurate and timely reports, and take responsibility for the achievement of target KPI’s for the role.
• Actively use business systems such as CATSWEB, CERDAAC, SAP, Documentum & Learn4U.

Requirements

• Represent the business in customer audits and regulatory inspections to demonstrate that the client has compliant systems.
• Maintain compliance with Data Integrity Regulations, GAMP standards, 21 CFR Part 11 and applicable regulatory guidelines.

EHS

• Ensuring compliance with safety, health and environmental (SHE) legislation.
• Driving a safety-first approach maintaining a zero-accident culture, ensure accident prevention and environmental protection regulations of the facility to assure a safe and productive working environment free of any liabilities or defects.

Teamwork

• Engaging with project teams to help with selection, installation, and commissioning of new equipment.

Quality Assurance

• Competent in the principles of and practical use of the Quality Management Systems.

Skills and Experience:

• You will be able to manage time effectively and possess a desire to succeed.
• You will have a flexible approach and ability to adapt according to workload.
• You are self-motivated, reliable, and able to work on own initiative.
• You will be an effective team member and able to communicate across functions.
• You will be curious - keen to understand, learn and try new things, and possess excellent written and oral communication skills.

Qualifications:

• 5 or more years’ experience in a medical manufacturing environment or manufacturing envirionment
• In depth knowledge of Quality Management Systems, ISO 13485, 21 CFR 820
• IT literate with strong knowledge of Microsoft Office packages.
• GDP & GMP (Good Documentation Practices & Good Manufacturing Practices)

If available please send CV and a member of the team will be in touch

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Field Engineer (Water / Sensor Technology)

Southampton, Onsite & WFH | Permanent | Competitive salary + bens

Im supporting a Southampton-based water technology business with the hire of a Field Engineer. This is a genuinely strong opportunity for someone with water industry experience who wants stability, variety, and a role where people are actually treated like adults. This team has hadno attrition in the last 3 years. Theyre busy, but theyre happy.

Why people join (and stay)

• Hands-on engineering work. Real installs, maintenance, troubleshooting.
• A supportive leadership team that plans work properly and listens.
• Sensible travel expectations that are discussed upfront.
• Long-term security with a growing, ISO-accredited business in the water space.
• Competitive pay, pension, and flexibility where possible.

A clear and honest view on travel

I want to be very transparent, as this often gets misunderstood.

• International travel: typicallyno more than once per month, with aroundone weeks notice.
• UK site travel: more frequent, usually13 days per week.
• Overnight stays: relatively rare, aroundtwice per month.
• Travel patterns are reviewed regularly and adjusted with individual needs in mind.

This is not a role where youre constantly away or thrown into last-minute travel. The company takes a pragmatic, human approach.

The kind of background that fits well:

• Field, service, or hands-on engineering experience
• Exposure to thewater industryis strongly preferred
• Comfortable working independently and dealing with customers on site
• Practical, organised, and solutions-focused

The work itself:

Youll be installing, maintaining, repairing, and supporting sensor systems in real-world water and environmental settings, working closely with internal technical teams and customers.

If youre a water industry Field Engineer who wants a role that’s stable, well run, and respectful of your time, this is definitely worth applying to.

Behaving as an ambassador for the AV Department at all times, including the technical setup, operation, and repair of equipment used to enhance collaborative meetings and live events.

Knowledge & Key Skills - Onsite Work: 90%

The on-site AV Engineer will prepare meeting rooms for presentations, Video and Audio conferencing, and collaboration

Supporting a wide variety of AV software and hardware

Comprehensive ability to troubleshoot a wide range of technology incidents and problems

Using Service Desk software to effectively manage all support and service requests

Taking complete ownership of and resolving all notified support and service issues, promptly, courteously, and professionally to agreed service levels (SLAs)

Keeping end-users fully informed during and at resolution, leaving them assured that they are receiving the best attention

Maintaining training and support function documentation

Effectively communicating with internal customers with respect to support issues

Maintaining an accurate inventory of all AV hardware, firmware, software, and configurations

Contributing to the specification and procurement of new hardware and software

Monitoring and optimising AV system performance

Assist in office relocations

Leaving the support function in such a state that it could easily be picked up by colleagues during an absence.

Admin 10%

Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management)

Monitor performance through the scorecard

Monthly meetings with on-site primary contact

Reporting ticket management

Essential:

Previous AV support experience in a concierge service

Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management

Must be smart and confident in their appearance.

Should have proven abilities within the AV industry and/or corporate environment for over 5 years

Excellent communication and customer service skills

Enthusiastic and organised

Ability to work under pressure

Good knowledge OF Crestron, AMX, and RTI

Knowledge of Lutron lighting control, Polycom, and MS Teams

A firm understanding of networking protocols, RS232, and RS485

Good understanding of VOIP telephony and SIP

Good understanding of video collaboration and audio conferencing

Desirable:

Avixa CTS

Crestron P101

Extron School of AV

Cisco CCNA

Fareham (Hybrid)

Up to 26,000

Are you passionate about technology and eager to build a career in IT? Or are you already a 1st Line Support Technician looking for a company that invests in your development? Look no further!

Our client, one of the UK’s leading cloud solutions providers and a Microsoft Gold Partner is searching for driven individuals to join their expanding team. This award-winning organisation is committed to helping you achieve your full potential with:

• 1st-class training and ongoing mentorship.
• Clear career progression and future growth opportunities.
• Hands-on experience with cutting-edge technology.
• Opportunities to gain Microsoft certifications.
• Continuous training to enhance your skills and knowledge.

Required Education:

• BTEC Level 3 in IT or equivalent (e.g., Apprenticeship).
• OR CompTIA A+ and MTA’s in infrastructure.
• OR ICT Degree.
• OR 12 months of experience in a similar role.

Skillset:

• Full valid UK driver’s license - occasional travel to other sites
• Competent PC user with strong Microsoft skills.
• Working knowledge of Microsoft Office 365.
• Aptitude for technical troubleshooting.
• Clear and strong communication skills.
• Ability to analyse and investigate issues.

To apply for this position, please email your CV to (url removed) or simply click Apply now!

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Do you have experience in a customer service role, helping clients solve problems and answer questions?
Are you looking for a position with a company that s passionate about growth and development?
Would you like to be part of a team at a company that s achieving record-breaking success?

Talos360 is hiring a Customer Support Agent!

In this role, you ll be assisting our customers with questions, guiding them through our software, and ensuring they have a smooth and positive experience. If you enjoy helping people and being part of a team that values excellence, this is the role for you.

Position: Customer Support Agent

Location: Warrington (Easily accessible from the M62)

Salary: Up to £30,000 DOE + benefits

Why join Talos360?

Talos360 awards include:

• 1st Best Workplace in Europe 2024 (medium category)

• 1st Best Workplace in the UK 2024 (medium category)

• 1st Best Workplace for Development 2024 (medium category)

With modern offices featuring a fully stocked bar and a casual dress code, we promote a relaxed work atmosphere. Talos360 definitely stands out from the crowd. Our people-centric culture sets us apart; we strive for results while ensuring our people are at the forefront of everything we do.

The Role:

As a Customer Support Agent, you will be responsible for supporting our customers that use our technology platforms including Talos ATS and Talos Engage. You will handle enquiries, requests, queries through the Support Portal, using Intercom and Live Chat. You will provide support on the customer systems, offering appropriate response to queries and solutions. As a Customer Support Agent, you’ll receive comprehensive training on our processes, products, and services.

This Role Is Suited For:

Individuals experienced in business to business customer service, who have strong communication skills and enjoying using lots of different systems. Being able to multitask and solve problems is essential for our Customer Support Agent.

If you’re seeking success, aiming to make a difference, and want to be part of a growing, and developing business where you can thrive, apply now to be our Customer Support Agent! Let’s see if we’re a perfect match!

Your New Role

We are recruiting a Level 2 Deskside Support Engineer to provide onsite, user facing support at a large, regulated site environment. This is a hands-on deskside role covering standard Level 2 support across end user devices.

Your Responsibilities

• Provide Level 2 deskside support for PCs, laptops, peripherals and standard business software
• Diagnose and resolve hardware and software issues directly with end users
• Prepare, configure and deploy end user devices
• Carry out IMAC tasks in line with defined procedures
• Maintain accurate ticket updates and asset records
• Work within agreed SLAs, processes and escalation paths
• Communicate professionally with users in a controlled site environment

You Will Have

• Previous experience in a Level 2 deskside or onsite support role
• Strong hands-on experience supporting PCs, laptops and peripherals
• Confident operating in a face-to-face support environment
• Familiarity with Windows based end user environments
• Experience using ticketing systems and following structured processes
• Able to work independently while adhering to site rules and procedures

Additional Information

Due to the nature of the site, there is a more extensive onboarding and access process, which the successful engineer must be willing to complete.

Full-time, Monday Friday (8:00am 5:00pm or 9:00am 6:00pm, with a 1-hour lunch break)
Maidstone, UK (Hybrid working)
£26,500 per annum (dependent on experience)

My client is looking for a Data Quality Analyst to join their team. In this role, you ll be the go-to person for keeping data accurate, reliable, and compliant across their business systems. Your day-to-day will involve monitoring, validating, and resolving data quality issues, making sure everything runs smoothly behind the scenes and meets regulatory standards.

Duties Include:

• Review, check, and verify application data in line with defined procedures and protocols
• Liaise with customers to ensure accurate and complete information is provided
• Monitor governance reports and data quality checks daily, resolving issues as required
• Support and respond to incoming data accuracy challenges
• Liaise with external regulatory bodies to improve data quality and compliance processes
• Assist with the maintenance and updating of reference data lists in line with regulatory updates
• Communicate process changes clearly to internal client services teams
• Identify, report, and track system or platform issues impacting data quality in collaboration with product teams
• Provide data quality support and guidance to client-facing teams
• Assist with annual audits, accreditation reviews, and governance activities
• Support ad-hoc project work as required

To be successful you must have/be:

• Excellent communication skills
• High level of accuracy and strong attention to detail
• Strong initiative and problem-solving ability
• Effective time management skills
• Previous experience in a data-entry, data quality, or support role (minimum 1 year preferred)
• Additional languages are advantageous but not essential

This role is being handled by Holly Ensoll, Business Support Consultants for Pearson Whiffin Recruitment.

Not quite the right role but still looking?

Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.

Find us on and

By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far

.

Hybrid 1-2 Days in Office (3 Days During Training)

25,000 - 28,000
Permanent, Full Time

8:30am - 4:30pm or 9am - 5:30pm (Additional 2 Hours 6-8pm Every Week)

Near Liverpool Street Station

City of London

Are you a tech-savvy problem solver with a passion for delivering outstanding customer service? If so, we have an exciting opportunity for you to join our dynamic team as a Client Service Executive in the heart of the technology sector!

Why work for this company?

• Full Benefits List outlined in your contract.
• 20 Days Annual Leave that increases each year.
• Additional Birthday Off to celebrate your special day!
• Overtime Pay for those extra hours put in.
• A supportive work environment with a focus on Work-Life Balance & Flexibility.
• Opportunities for Career Growth & Progression within the company.
• Access to Professional Development & Training to enhance your skills.

As a Client Service Executive, you will be the first point of contact for our users, delivering exceptional support across various platforms. Your key responsibilities will include:

• Answering user calls and emails, providing timely and effective technical support.
• Collaborating with other teams to identify and resolve recurring issues.
• Testing and troubleshooting user-reported problems and communicating findings to internal teams.
• Assisting with onboarding and rollouts of new products.
• Monitoring and managing outstanding support tickets, providing updates as necessary.
• Maintaining accurate records of support requests and resolutions in our ticketing system.
• Adhering to ITIL best practises and escalating unresolved issues when needed.

Requirements:

• Familiarity with Microsoft Office Suite.
• Experience with scripting languages (e.g., PowerShell, JavaScript, Python, SQL) is a plus.
• A structured and methodical approach to tasks with strong attention to detail.
• Flexibility in working hours, with a willingness to provide out-of-hours support when required.
• Excellent communication and interpersonal skills, with the ability to articulate technical information clearly.
• Knowledge of operating systems, networking, and relevant technologies.

If you are ready to embark on an exciting journey with our client and make a real impact, we want to hear from you! Don’t miss this opportunity to shine as an Operations Administration Assistant.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

We re looking for a Production Support / Operations Analyst to join an established enterprise operations team in Cardiff.

This role sits at the heart of a 24x7 environment where batch processing, system monitoring and incident response keep critical systems running. It s ideal for someone from a Unix / Linux support, infrastructure support, application support or batch/operations background who is used to working with monitoring tools, alerts and live systems.

You ll spend your time:

• Monitoring batch jobs and job schedules across multiple systems
• Watching event consoles and responding to alerts
• Restarting or managing failed jobs and checking dependencies
• Running agreed schedule changes and release scripts into production
• Using Linux / Unix commands to check job execution and system health
• Escalating to DBA, Network and Application teams when required
• Producing operational reports and maintaining procedures
• Working within ITIL / incident management processes

Experience with any scheduling or workload automation tools (Control-M, VisualCron, Autosys, TWS or similar) is useful but not essential.

What matters is experience in environments where you have supported live systems, responded to alerts, and worked with batch processing or monitoring as part of your day job.

You re likely to have worked as:

• Production Support Analyst
• Application Support Analyst
• Operations Analyst
• Unix / Linux Support Analyst
• Systems Operator
• Batch / Scheduling Analyst
• IT Operations / NOC Analyst

This is a 12-hour day/night shift role based in Cardiff (4 days on 4 days off). Once trained, night shifts can be worked from home.

Initial 6-month contract with very good chance of extensions. Immediate start preferred (within 2 weeks ideally)

If this sounds at all of interest and you can work onsite in Cardiff please apply, thanks!

Job Title: IT Field Maintenance Engineer

Location: St Asaph, North Wales

Salary: 27,000 - 29,000 per annum

Job Type: Full-time / Permanent

Working Hours: 5 days a week 9am to 5.30pm, Flexible hours from 8am - 6pm

Who are we:

Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart.

When you join Flotek Group you join our “Purple Army” and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a “Wow!”

About the Role:

We are looking for an enthusiastic customer service-focused individual with previous experience working within the ICT sector, preferably in 2nd line with experience being on site with Customers. The successful candidate will be responsible for troubleshooting and maintaining IT systems onsite (Use of Pool vehicles). When not performing on site visits you will be responsible for assisting the IT Helpdesk in resolving IT cases remotely from our Flotek North office, In St Asaph.

Responsibilities:

• Attend customer sites to diagnose and repair services where applicable
• Perform routine maintenance on hardware, software, and networks to ensure optimal performance.
• Diagnose and resolve technical issues across a variety of systems, including desktops, servers, and networking equipment.
• Install and configure software applications and operating systems.
• Provide technical support to users, assisting with hardware and software-related concerns.
• Maintain detailed documentation of IT assets, maintenance activities, and troubleshooting procedures.
• Collaborate with other IT professionals and departments to improve system reliability and efficiency.
• Ensure compliance with IT policies, security protocols, and best practices.
• Answering the phone to inbound calls from customers who require technical help
• Troubleshoot and resolve software and hardware issues remotely over the phone and by email
• Investigate and monitor all related IT issues ensuring customer faults and incidents are resolved within SLAs
• Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction ensuring all open cases are updated with relevant information and customers are regularly updated
• Responsible for always giving a world-class service

What we’re looking for:

• Have an ICT background with 2nd Line Experience
• Practical knowledge of being on site to support Customers with IT issues.
• Solid experience in customer service (excellent verbal and written communication skills required)
• Full UK driving licence

Benefits:

• Competitive salary of 27,000 - 29,000 per annum (experience depending).
• Inclusive EMI Share Equity Scheme - own a slice of the “Purple Pie.”
• Day off for your birthday.
• Day off for other life’s milestones - such as weddings, moving house, child’s first day at school, or religious holidays.
• Give back day to support your chosen charity.
• Savings on gym memberships, shopping and other discounts available through Perkbox.
• Variety of social events & team building opportunities are available.
• Opportunities for professional growth and development.

Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.

Please click the APPLY button to submit your CV for this role.

Candidates with the experience or relevant job titles of; IT Support Engineer, Field Based IT Customer Support, Helpdesk, IT Support, IT Support Technician, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support Technician, may also be considered for this role.

Job Title: Telecoms Helpdesk Engineer

Location: Office-based role, Pencoed, Bridgend, South Wales

Salary: 28,000 - 32,000 per annum (depending on experience)

Job Type: Full-time / Permanent

Working Hours: 40 hours per week between 8am-6pm

Who are we:

Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart.

When you join Flotek Group you join our “Purple Army” and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a “Wow!”

About the Role:

We are seeking a Comms Helpdesk Engineer to provide high-quality remote support across our VoIP, connectivity, and data networking services. This desk-based role is ideal for an experience Comms Helpdesk Engineer with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field.

You will act as a key point of contact on our helpdesk for comms-related queries, resolving issues efficiently, escalating where appropriate, and ensuring outstanding service delivery for both our internal teams and partner environments.

Responsibilities:

• Provide 2nd and 3rd line remote support for VoIP, broadband, hosted PBX systems, and data networking issues.
• Troubleshoot call quality problems, registration failures, device provisioning issues, and SIP configuration faults.
• Support partners with router, firewall, VLAN, QoS and basic networking changes (within defined scopes).
• Diagnose and resolve WAN/LAN connectivity problems using monitoring and diagnostic tools.
• Manage tickets end-to-end, ensuring timely updates, clear communication, and excellent customer experience.
• Escalate complex issues to senior engineers with detailed technical notes and findings.
• Maintain accurate documentation of systems, network diagrams, configurations, and troubleshooting steps.
• Collaborate with internal teams - Including IT and Field Engineering - to ensure seamless service.

What we’re looking for:

• Experience in VoIP or communications support roles (1-2 years ideal).
• Good understanding of SIP, RTP, NAT, and VoIP fundamentals.
• Basic knowledge of routing, switching, VLANs, and firewall concepts.
• Strong problem-solving skills and ability to diagnose issues logically.
• Excellent communication skills with a customer-first mindset.
• Ability to work effectively in a fast-paced helpdesk environment.
• Desire to grow skills and progress toward more advanced comms engineering roles.
• Exposure to hosted VoIP platforms (e.g., Yealink, Gamma, Horizon, CallSwitch, etc.)
• Experience with DrayTek, Unifi, Aruba, or similar networking solutions.
• Relevant certifications (CompTIA Network+, vendor-specific VoIP or networking).

Benefits:

• Salary of 28,000 - 32,000 per annum (depending on experience).
• Inclusive EMI Share Equity Scheme - own a slice of the ‘Purple Pie’.
• Birthday day off.
• Additional day off for personal life milestones.
• “Give Back Day” for supporting a charity of your choice.
• Perkbox discounts across shopping, gyms, restaurants and more.
• Regular social events and team-building opportunities.
• Career growth pathways into senior communications or network engineering.

Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.

Please click the APPLY button to submit your CV for this role.

Candidates with the experience or relevant job titles of; Telecoms Service Desk Technician, Comms Support, 2nd Line Support, 2nd Line Helpdesk Engineer, Technical Support, Helpdesk Support Technician, Fault Desk, Telecoms Service Desk and Telecommunications Support Technician will also be considered for this role.

Ready to move past have you tried turning it off and on again?

If you ve done a solid year (or more) on an IT helpdesk and you re starting to feel boxed in rushed calls, endless handovers, no time to actually fix things this might be the step up you ve been waiting for.

This is a 1st Line Support role inside a large, well-established enterprise where you re trusted to own incidents, not just log them, and also you get time to think, troubleshoot, and learn.

You ll be part of a friendly, collaborative IT team based onsite in Hinckley, supporting users across the UK. The environment is busy but supportive, and you ll be exposed to real systems, real projects, and real responsibility.
You ll be the first point of contact for internal users.

You ll:

• Log, prioritise, and troubleshoot a wide range of issues
• Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more
• Take more ownership of the calls you pick up, seeing issues through, not passing them off
• Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers
• Deliver a genuinely high standard of service, aligned to SLAs

You ll also get exposure to group wide IT projects and access to multiple training courses to keep developing.

What you ll need:
You don t need to know everything but you do need the basics nailed:

• 12+ months experience in a busy IT Helpdesk / 1st Line Support role
• Confident communication and strong customer service skills
• Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office
• A basic understanding of TCP/IP and networking
• ITIL awareness

The setup:
It s an onsite role at the Hinckley Leicestershire offices, and operates on a shift basis with some weekend work (One weekend in six, worked remotely, plus two days off in the week).

Why join?
This is a role for someone who wants to grow, not stagnate.
You ll be joining an organisation that invests heavily in training, promotes from within when there s an opportunity and gives junior support staff the space to develop into real technologists

Big Red Recruitment are working on the role exclusively and If you feel like this, is you then apply ASAP as we have interview slots available!

Fire & Security Engineer - South East London
Salary: 31,855 - 40,630 per annum (OTE 50,000+)
Location: North West London
Bonus: 1,000 joining bonus

An opportunity has arisen for an experienced Fire and Security Engineer to join our client, a compliance and safety service provider working within social housing and public sector properties across South East London and the surrounding areas.

The role will involve planned preventative maintenance, servicing, fault finding and repairs to fire alarm and associated life safety systems in occupied domestic and communal environments.

Duties and Responsibilities

• Service, maintain, fault find and repair fire alarm systems (conventional and analogue addressable)
• Carry out PPM servicing in line with contractual requirements
• Service and maintain emergency lighting, AOV systems, fire extinguishers, CCTV, access control and warden call systems
• Diagnose faults and complete remedial works where required
• Complete and submit service reports and documentation using a tablet
• Ensure all works are carried out in line with Health & Safety regulations
• Represent the company in a professional manner at all times
• Work a minimum of 40 hours per week, Monday to Friday
• Participation in an out-of-hours call-out rota

Qualifications & Experience

• Proven experience working as a Fire Alarm / Fire & Security Engineer
• Knowledge of BS5839 (Part 1 essential, Part 6 desirable)
• FIA training or equivalent fire alarm qualifications
• Experience working within domestic or social housing environments
• Full UK driving licence
• Competent IT skills

Salary & Package

• Salary: 31,855 - 40,630 per annum (40 hours per week)
• Overtime: Paid at 1.5 . Engineers typically work 45-50 hours per week, making an OTE of 50,000+ achievable
• Paid Travel time - Give 30m each way
• Call out: Participation in a call-out rota with standby payments
• Company vehicle & fuel card (business use)
• Company phone, tablet, tools and test equipment provided
• 22 days holiday + bank holidays (30 days total)
• 1,000 joining bonus (Paid in vouchers)
• Company pension, wellbeing support and death in service insurance

This role offers stable, long-term work within a compliance-focused environment.
If you are an experienced Fire & Security Engineer looking for your next role, apply today.

Fire and Security Engineer - South East London
Fire and Security Engineer - Lewisham, Greenwich SE London
Fire & Security Engineer

Calibre Search promote equality in the workplace and we welcome applications from all suitably skilled or qualified candidates regardless of their sex, race, disability, religion/beliefs, sexual orientation or age. We act as both an employment agency and employment business.

35,000 - 40,000 + Training + Progression + Hybrid working + Benefits

Manchester (Can be located: Rochdale, Bolton, Stockport, Liverpool, Warrington, Preston, Burnley, Oldham)

Do you have experience with Radio and Communication systems looking for an office-based role where you will be given continued training on the last technology?

In this varied role, you will work alongside a team of specialists, have the opportunity to step off the tools and progress into senior posts.

The company are a leading provider of IT / Communication systems to a variety of blue chip clients. As a result of recent growth and investment they are looking to expand their engineering team.

Within this position, you will be primarily based in the companies HQ and fully equipped tech-hub. You will liaise with customers on the Technical guidance of various Radio, Microwave, VoIP and Telecommunication systems.

This role would suit a Radio Engineer looking to expand their technical abilities through full training whilst working in an office-based role with long-term job stability.

The role.

• Technical Support - External customers and Internal Engineers.
• Days based role (Monday - Friday).
• PMR, DMR, Microwave Radio systems.

The person.

• Telecommunications, Radio background.
• Looking to be office-based.
• Commutable to Manchester.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates.

Role: IT Specialist (12 Month FTC)
Salary: 33,000 - 38,000
Location: Basildon (5 days on site)

A UK-based organisation is seeking an IT Specialist to support its day-to-day IT operations and local technology environment. The role provides hands-on 1st and 2nd line support, ownership of incidents and service requests, and involvement in local IT initiatives and improvement activity.

Based 5 days per week on site in Basildon, the position supports primarily local users with some wider UK coverage as required. It offers exposure to a varied Microsoft-based environment spanning end-user support, infrastructure, security processes, and project work.

The role is initially offered on a 12-month fixed-term basis, with a strong opportunity to go permanent for the right candidate.

Key Responsibilities:

• Providing remote and onsite 1st and 2nd line IT support to internal users
• Owning incidents and service requests through to resolution, meeting agreed SLAs
• Acting as a point of escalation for IT issues and supporting service recovery
• Supporting local infrastructure, servers, networks, and endpoint environments
• Managing users, groups, permissions, and devices across Microsoft-based platforms
• Building, configuring, and deploying hardware and software
• Supporting backup monitoring, endpoint security, and proactive estate monitoring
• Maintaining accurate IT asset records and technical documentation
• Assisting with IT projects, system improvements, and new technology deployments
• Working in line with ITIL practices, security policies, and quality standards

Background and Experience:

• Proven experience delivering 1st and 2nd line IT support
• Strong working knowledge of Windows desktop and server operating systems
• Experience supporting Microsoft 365 and associated cloud services
• Good understanding of networking fundamentals (LAN/WAN, Wi-Fi, VPNs, firewalls)
• Experience managing users and permissions within Active Directory and Azure environments
• Comfortable working independently and taking ownership of service performance
• Strong customer-focused mindset with clear verbal and written communication skills
• Experience working within structured or compliant IT environments
• Willingness to travel to other UK sites as required
• Full UK driving licence

Benefits Include:

• Electric vehicle lease scheme via salary sacrifice
• Flexible working hours (role dependent)
• Private medical cover and health cash plan
• 25 days annual leave, increasing annually up to a capped maximum
• Additional leave for special occasions, subject to eligibility
• Pension scheme with employer contributions of up to 5%
• Income protection cover
• One paid professional membership per year

Further details will be shared as the process progresses.

2nd Line Service Desk Engineer Warrington (Office-based)

Full-time Competitive salary (based on experience)

Do you thrive in a fast-paced environment where you’re trusted to take control and get things done? Looking to grow your skills across Microsoft 365, Azure, and networking while making a real impact every day?

At IDT Support Solutions, we re looking for a capable and motivated engineer who enjoys working through tickets efficiently, takes pride in solving issues quickly, and wants to continue building their technical career within a high-performing team. This is a great opportunity for someone who enjoys variety, responsibility, and the satisfaction of clear results.

The Role

You ll be responsible for delivering high-quality 2nd line support while also managing and progressing 1st line tickets. If you enjoy keeping momentum, working methodically, and seeing your efforts reflected in service performance this role is for you.

What you ll do:

• Take ownership of 1st and 2nd line support tickets maintaining flow and meeting SLAs
• Work across a broad technical environment including Microsoft 365, Azure, networking, virtualisation, and hardware
• Use monitoring tools to identify and resolve issues proactively
• Work alongside experienced engineers gaining exposure to more complex challenges and supporting continuous service improvement
• Develop your skills and prepare for progression including routes into 3rd line roles or technical specialisms
• This is a full-time, office-based position in Warrington. Participation in an out-of-hours rota is not currently required but may be introduced in future to support international clients in Los Angeles and New York.

About Our Company

IDT Support Solutions is a fast-growing MSP known for responsive, accountable IT support. We move quickly, focus on results, and value people who take ownership. You ll be part of a supportive team that encourages learning, recognises hard work, and gives you the tools to succeed.

The Benefits

• Competitive salary
• Bupa health cover
• Training and certification support
• Clear career progression into 3rd line or specialist roles
• Workplace pension
• Mileage allowance

The Person

Please note: A minimum of 3 years experience working in an MSP environment is essential. Applications without this experience will not be considered.

You ll also need:

• Solid experience with Windows Server, Microsoft 365, Exchange, and Active Directory
• Good working knowledge of networking (VLANs, WatchGuard firewalls, DNS, DHCP, TCP/IP)
• Familiarity with Azure and virtualisation (Hyper-V or VMware)
• Clear communication skills and a client-focused mindset
• A structured, efficient approach to resolving technical issues
• Flexibility to work away from home on occasion
• Bonus skills: macOS, ConnectWise, Acronis, Cisco switching, VoIP, Microsoft certifications.

What s Next

If you’re looking for a role where you can take control, keep learning, and make a difference every day we d love to hear from you.

Apply now and take the next step in your MSP career with IDT Support Solutions.

IT Support Engineer

Our long-standing client, who provides IT consultancy services to a variety of industries across the UK are hiring a 2nd / 3rd line engineer to troubleshoot across infrastructure, cloud, networking and 3rd party applications.

Our client requires the Support Engineer to have strong capabilites in Cloud, Microsoft 365, AD, Exchange and Networking (LAN/WAN, firewalls, VPs etc) with preferably a background in Consultancy, MSP or Enterprise Environment. They are offering a basic salary up to 39,000 to be based in Sittingbourne on a hybrid basis (3 days per week) + benefits + career progression + training to start ASAP.

Our client offers fantastic training and an access to the latest training & certifications within their field.
Core responsibilities:

1. Resolve escalated technical issues across infrastructure, cloud, networking, and applications
2. Diagnose, troubleshoot, and implement configuration changes across customer environments
3. Manage incidents in line with SLAs, KPIs, and best practice
4. Communicate clearly with customers, managing expectations and providing updates
5. Maintain accurate ticketing, documentation, and knowledge base articles
6. Identify recurring issues and contribute to service and process improvements
7. Support projects alongside senior engineers and solutions teams
8. Participate in disaster recovery, business continuity, and security activities
9. Work with vendors and third parties on escalations and advanced fixes

Key technical experience:

• Minimum of two years experience within a 2nd Line Support position
• Experience of working within a fast paced environment, MSP/Consultancy or Enterprise client.
• Microsoft technologies (Windows, Microsoft 365, Exchange, Active Directory)
• Virtualisation (Hyper-V, VMware, Citrix)
• Cloud platforms (Azure, AWS, Google Cloud)
• Networking (LAN/WAN, firewalls, VPNs, routing & switching)
• Hardware, backup, cybersecurity, monitoring, and automation tools
• Relevant certifications (Microsoft, VMware, CCNA, CompTIA, etc.) are a plus
• Must have able to drive, with access to vehicle.

IT Support Engineer

Coleshill, Birmingham

32,000 - 35,000 + Benefits inc. healthcare

We’re recruiting for an experienced IT Support Analyst to join a growing business based in Coleshill, near Birmingham. This is a fully on-site role, supporting both office and warehouse users in a hands-on IT environment.

This opportunity would suit a confident IT Support Analyst or Senior Service Desk Engineer who enjoys being close to the business, resolving issues quickly, and taking ownership of day-to-day IT support.

The Role

As the IT Support Analyst, you’ll be responsible for providing 1st and 2nd line support to approximately 85 users, the majority of whom are based in a warehouse environment. You’ll work across a broad Microsoft-focused stack and be expected to resolve most issues at first contact.

Key responsibilities include:

• Providing on-site IT support across office and warehouse environments
• Windows desktop support (Windows 10/11)
• Microsoft 365 administration and user support
• Azure Entra (Azure AD) user and device management
• Heavy use of Microsoft Intune for device builds, imaging, and endpoint management
• Troubleshooting networking issues such as IP conflicts and connectivity problems
• Supporting hardware including PCs, laptops, printers, and label printers
• Supporting warehouse systems integrated with ERP and shipping processes
• Managing tickets via a service desk system and prioritising issues effectively
• Remote support for hybrid users using TeamViewer
• Working in line with security best practices, including MFA and Cyber Essentials Plus

What We’re Looking For:

• Proven experience as an IT Support Analyst, Senior IT Support Engineer, or Senior Service Desk Engineer
• Strong Windows, Microsoft 365, and Intune experience
• Good foundational networking knowledge
• Comfortable supporting both office and operational/warehouse users
• Able to work independently and hit the ground running
• A problem-solver with a strong customer-focused mindset
• ITIL v4 knowledge or certification is highly desirable
• Some exposure to Linux environments is beneficial but not essential

Working Arrangements

• Location: Coleshill, Birmingham (on-site, 5 days per week)
• Hours: 7.5-hour working day between 8:00am - 5:30pm (some flexibility available)
• This role is on-site due to the nature of the warehouse and operational support required

Salary & Benefits

• Salary: 32,000 - 35,000 with some flexibility for the right experience
• Pension scheme
• Medicash cash plan after probation

Why Apply?

This IT Support Analyst role offers the chance to be a key part of a small IT function where your work has a direct impact on the business. You’ll be trusted to resolve issues quickly, work with modern Microsoft technologies, and act as the go-to support person on-site.

If you’re an experienced IT Support Analyst looking for a stable, hands-on on-site role in the Birmingham area, click apply now to find out more.