The Business

CommTel Network Solutions is a leading international provider of advanced telecommunications solutions for critical services industries, with a focus on Mining, Resources and Power Utilities.

The Role

The OSS Engineer is responsible for delivering technical expertise across CommTel’s Operational Support Systems portfolio. This role partners closely with customers, sales, development, and support teams to, design, integrate, deploy, test and support mission‑critical OSS solutions for our customers in the UK and Europe.

Key Responsibilities

• Build and maintain strong technical relationships with CommTel OSS customers
• Collaborate with the CommTel Sales team to articulate the value and capability of the technical solution
• Prepare and deliver technical demonstrations of OSS products
• Interpret customer needs and requirements and translate them into detailed technical specifications
• Serve as the technical lead for OSS projects, ensuring quality outcomes and customer satisfaction
• Prepare solution design documents aligned to customer requirements and project scope
• Provide advisory and best‑practice guidance to customers on the effective use of CommTel OSS products
• Perform on-site deployment activities, including installation, patches, and software upgrades
• Conduct verification testing with customers to validate solution adheres to the specifications
• Deliver 3rd‑level technical support, including complex issue diagnosis and resolution
• Undertake troubleshooting across software, systems, integrations, and network layers

Requirements

• Qualifications in Telecom, IT or Engineering
• 5 Years’ experience in OSS solutions
• Deep experience with Network Management Systems (NMS)
• Knowledge of network protocols including TCP/IP, MPLS-TP, and SDH/PDH
• Understanding of metrics driving network performance
• Experience with configuration of networking devices
• Proficiency in scripting languages (Perl, Python, Ansible)
• Experience with network management protocols (SNMP, ICMP, Syslog, NETCONF, Telemetry)
• Administration of Linux and Windows Operating Systems
• Understanding of software application architectures
• Excellent time management and organisational skills.
• Excellent verbal and written communication skills

The successful candidate will benefit from:

• Company laptop and phone provided for business use.
• Training and career development.
• Exposure to multidiscipline works.
• Access to our Employee Assistance Program.
• Competitive remuneration
• Opportunity to join an ASX listed Company experiencing significant growth.

We are an inclusive and diverse workplace and would encourage females, and individuals with diverse backgrounds to apply.

If after reviewing this advertisement you feel you are a good fit for the role and meet the listed criteria, please select apply.

Technical Support Specialist (Onsite)

Based - Worksop, S81 7AY - 3 days per week in Worksop, 2 days per weeks in Stoke site with occasional WFH

Permanent, Full Time

Role Purpose

Premier Foods is seeking a highly experienced 3rd Line Technical Support Specialist to join our team. This role is ideal for a seasoned professional with a strong background in 3rd line support, focusing on Incident and Service Request Management. The position is based in our Worksop factory where you will spend three days per week, you will however split your time with our Stoke site and so you must be happy to travel to our Stoke site approx twice a week. As the face of IT at the site, you will handle a wide range of issues, ensuring the smooth operation of our IT systems. The Technical Support Specialist must be passionate about delivering exceptional service to the business, taking pride in representing the IT department.

You will be part of a wider Technical Services Team, working alongside other specialists. Applicants must have extensive technical experience in a 3rd line support role. This opportunity is designed for someone who can demonstrate technical knowledge and effective problem-solving skills in high-pressure environments.

What you will be doing:

• Resolve incidents and service requests within agreed SLAs.
• Act as the on-site technical representative for IT.
• Drive best-in-class incident and request management.
• Maintain and upgrade infrastructure in line with manufacturer recommendations.
• Ensure compliance with IT security policies and change control processes.
• Collaborate across teams and liaise with third parties to optimise outsourced infrastructure.
• Document fixes, workarounds, and technical changes thoroughly.
• Travel to other sites as required.

What we need from you:

• Strong knowledge of networking (SD-WAN, Aruba/Cisco), firewalls (Fortinet), and WiFi infrastructure.
• Extensive experience in 3rd line technical support.
• Expertise in Microsoft technologies (AD, MECM, InTune, AutoPilot), Okta, AWS, and VMware/Nutanix.
• Skilled in scripting (PowerShell), certificate management, and RF Gun familiarity.
• Excellent troubleshooting, documentation, and communication skills.
• Ability to work autonomously in a fast-paced environment.
• Experience in a manufacturing setting.

What we offer you in return

• Competitive salary
• Company Pension & Private Medical
• Car Allowance
• Bonus
• Holiday Purchase scheme
• Sharesave scheme
• Access to learning and development programmes.
• Wellbeing support and employee assistance programme.
• Opportunities for career progression into roles such as Technical Delivery Specialist or Technical Architect

Ready to apply?

Click apply, submitting an UpToDate CV tailored to this opportunity. We look forward to hearing from you.

At Premier foods we believe in inclusion, authenticity and individuality. We aim to ensure all existing and future colleagues are given equitable opportunities and are respected, valued and encouraged to bring their true authentic selves to work no matter who they are, what they look like, who they love or what they believe in. Our culture is one where everyone is welcome.

We’re proud to be a Disability Smart employer and are committed to supporting disability inclusion throughout our recruitment process. If you experience any access issues or require reasonable adjustments at any stage, please let us know so we can ensure you have the support you need.

Our client, a prominent company in the Defence & Security sector, is currently seeking a dedicated and skilled Field Service Engineer to join their team on a permanent basis.

Key Responsibilities:

• Conducting routine and reactive maintenance on a range of defence and security equipment
• Diagnosing and resolving technical issues in the field
• Providing on-site support and training to customers
• Ensuring compliance with safety and regulatory standards
• Preparing and maintaining detailed service records and reports
• Collaborating with engineering teams to improve the reliability and functionality of equipment
• Travelling to various locations to provide timely and effective service support

Job Requirements:

• Experience in field service within the Defence & Security sector
• Strong technical problem-solving skills
• Ability to work independently and manage time effectively
• Excellent communication and interpersonal skills
• Understanding of safety and regulatory compliance
• Ability to travel frequently and respond to service calls on short notice
• Relevant technical qualification or equivalent experience

Benefits:

• Permanent position with a leading company in the Defence & Security sector
• Opportunity to work on cutting-edge technology and equipment
• Comprehensive training and professional development opportunities
• Inclusive and supportive work environment
• Employee benefits package

If you are a skilled Field Service Engineer with a passion for the Defence & Security sector, we would love to hear from you. Apply now to join our client’s esteemed team.

EDSB Integrated Solutions are national providers of Fire & Security, Electrical, Mechanical and Building Services. From Design and Specification through to Installation and Maintenance, our focus is to deliver compliance, alongside an unbeatable level of service.

We work nationally across the UK and we pride ourselves on being a flexible, client focused organisation responding quickly and efficiently to our clients needs. Our aim is to work closely with our valued clients to ensure our service delivery is exceptional at all times.

We are now looking to employ Fire & Security Installation Engineers to work across sites in the UK.

The position will involve, but will not be limited to, the following:

-Multiple system type installation to pre-commissioning of Fire, Intruder Alarm, CCTV, Access Control and DDA systems in accordance with the current standards and Codes of Practice.

-Work within project time constraints, identifying and communicating without delay any potential risks to the project delivery dates.

-Ability to commission and handover systems in line with the specification and drawings, including giving client demonstrations.

-As well as the above, the ideal candidates will have experience of network/IP based products.

-FIA qualifications are beneficial but not essential, but a full understanding of BS5839 is essential.

-Ensure timesheets and all other relevant paperwork is completed on time.

-Undertake any relevant training as required.

-Ensure all relevant H&S requirements are complied with.

-Secondment to the Service Department as required by the business or on to any other projects as required.

-Ensure the health, safety and welfare of yourself and the team in accordance with Company policy.

-Completion of the relevant e-documentation (via tablet) or paperwork in line with SSAIB & BAFE requirements.

-To actively support at all times, company policy and best practice in the area of fire and security, with particular emphasis on the protection of sensitive customer information.

-Knowledge of integration of detection systems into other disciplines would be a real advantage.

Working away at sites throughout the UK.

Required Skills -

The ideal candidate should have:

• A proven background and experience of Intruder, CCTV, Fire Alarms, Access Control, Door Entry and DDA systems.
• Network/IP based product experience is beneficial.
• FIA qualifications are beneficial but not essential however a full understanding of BS5839 is essential.
• Knowledge of integration of detection systems into other disciplines would be a real advantage.
• Good communication skills are required as the majority of the role will involve being in a customer facing environment.
• The ability to work alone and effectively organise your time.
• A good understanding of the Standards which relate to our Industry and the systems we install is required.
• A good understanding of Health and Safety is essential.
• A full driving licence and a willingness to travel to locations across the country.
• Be prepared to work away with overnight stays when required, this will however be kept to a minimum.
• ECS Card.
• Willingness to go the extra mile.
• A flexible attitude to working hours is necessary and we require a willingness to travel to locations across the country. Some overnight stays will be required and incentives for overnight stays will be discussed at interview.
• Self motivated and a team player, demonstrating professionalism, positivity and proactiveness.

Working hours are 08:30 to 17:00 with a 30 minute lunch break. Salary will be discussed at interview stage.

In addition to the above role, EDSB are also open to applications from newly qualified installation engineers. Please apply stating your level of experience.

Job Title: Water Hygiene Engineer
Location: Norwich
Salary: £28,000 - £32,000 per annum

The Water Hygiene Engineer Role

A well-established water hygiene and treatment provider is looking to recruit a Water Hygiene Engineer to support a growing engineering team across East Anglia. This role is ideal for an engineer with water hygiene or plumbing experience who is looking to develop their skills within a supportive and safety-focused environment.

You will work across a range of commercial and public sector sites, carrying out planned and reactive water hygiene tasks while ensuring full compliance with industry regulations and best practice.

Key Duties of the Water Hygiene Engineer Role

• Carrying out water hygiene and treatment tasks across multiple sites
• Temperature monitoring, flushing, and sampling
• TMV servicing, maintenance, and remedial works
• Inspection and disinfection of cold water storage tanks and calorifiers
• Showerhead descaling and disinfection
• Completing works in line with ACoP L8, HSG274, HTM 04-01, and WRAS guidance

Benefits of the Water Hygiene Engineer Role

• Company vehicle
• Clear progression opportunities
• Flexible working hours
• Laptop / phone / tablet provided
• Overtime available
• Ongoing training and career development

What You Need to Be Successful

• Minimum 2 years’ experience in a water hygiene role
• Water hygiene training (essential)
• Full UK driving licence

Interested in taking the next step? Apply today or contact Mollie Caswell at Penguin Recruitment for further details.

About Us

JSL Water Systems is a leading provider of water filtration, pumping, and treatment solutions. We

design, install, service, and maintain systems for agricultural, domestic, commercial, and industrial

clients. We pride ourselves on engineering excellence, reliability, and outstanding customer service.

The Role

As an Installation & Service Engineer, you will be responsible for installing, maintaining, servicing,

and repairing water treatment, filtration, and pumping systems at customer sites. You will ensure

work is completed safely, to high standards, on time, and within budget, always maintaining

excellent customer relations.

Key Responsibilities

• Install new water systems: filtration units, pumps, filters, softeners, etc.

• Diagnose and repair faults and carry out preventative maintenance.

• Conduct site surveys to assess installation requirements.

• Commission and test systems post-installation.

• Provide technical advice to customers.

• Maintain accurate service records and reports.

• Ensure compliance with health & safety and company policies.

• Liaise with project managers, sales, and internal teams to schedule work.

Requirements / Skills

• Proven experience (25 years) as a service or installation engineer, ideally in water treatment,

plumbing, HVAC, or related fields.

• Strong technical skills in plumbing, electrical, and mechanical systems.

• Ability to read and interpret technical drawings.

• Excellent problem-solving and customer service skills.

• Physically fit and able to travel between sites.

• Full UK driving licence.

• Relevant qualifications (City & Guilds/NVQ preferred).

• Knowledge of water regulations and compliance a plus.

Key Benefits

• Competitive salary

• Company vehicle or allowance.

• Overtime/call-out pay.

• Training and professional development.

• Pension, holiday pay, and other benefits.

• Supportive team environment with modern tools and equipment.

How to Apply

Please send your CV and a covering letter detailing relevant experience and why

youd like to join JSL Water Systems

We are looking for an experienced IT Support Engineer / Outsource Engineer to join a thriving business in a time of growth.

In this position, you would be the primary engineer on site for one of their customers, taking ownership of all IT support including day-to-day business as usual support, more complex issues, proactive maintenance, and an element of project work.

Please note, the role is fully on-sitein Chichester and will involve occasional travel to a London site.

• Experience of Project based work
• Windows Server 2008 - 2022
• Active Directory, Exchange
• Networking
• O365 and Azure
• VoIP experience is desirable
• ITIL Framework knowledge

Your communications skills, both written and verbal, must also be exemplary. You will be working in a fast-paced environment so your organisational skills must also be strong along with the ability to prioritise your workload where required.

This is an excellent opportunity to join a company that would be able to offer further training and development along with a career path and the opportunity to grow.

Please note - this role of fully on-site, therefore applicants will need to be based within a commutable distance.

Please apply to this advert, or email your CV direct to

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Static BMS Engineer - Sutton & Chelsea sites

I’m working with a Tridium & Trend biased BMS company who seek a BMS Engineer to cover 2 key sites, one in Sutton & the other in Chelsea. The directors are keen to speak to BMS Engineers who are proficient with BMS service & small work duties on Trend systems.

The BMS Engineer will be certified & experienced with Trend BMS products (IQvision, 963, IQ3, IQ4, IQ5, SET for example), the 2 sites you’d be expected to cover have a mix of these systems. Duties would include routine BMS service, BMS breakdowns, BMS fault finding & BMS small works. The BMS Engineers time would be split between Sutton (3 days) & Chelsea (2 days).

It’s key for the BMS Engineer to be comfortable with client liaison, quoting new BMS small work projects (upgrades, retrofits, installs) & coordinating with sub contractors. This role would be perfect for someone that is looking to cut down on time in the car, get more involved with daily customer interaction & be a key figure on site.

• The BMS Engineer will be paid a basic salary of between £55,000 - £60,000 per annum

• car or car allowance (£525 a month)

• pension 4% matched

• attractive OT rates

• continuous product training & more

• 26 days holiday plus bank

The BMS Engineer can expect to be involved with interesting & varied work, be challenged and offered additional responsibilities on site. This role would be a great match for a BMS Engineer who would prefer to cut down on their weekly travel and build longstanding relationships with the end client.

If you’d like to discuss this opportunity in more detail you can call me anytime or drop me an email with your preferences for an initial call.

The EDSB Group of Companies are national providers of Fire & Security, Electrical, Mechanical and Building Services. From Design and Specification through to Installation and Maintenance, our focus is to deliver compliance, alongside an unbeatable level of service.

We work nationally across the UK and we pride ourselves on being a flexible, client focused organisation responding quickly and efficiently to our clients needs. Our aim is to work closely with our valued clients to ensure our service delivery is exceptional at all times.

As a Commissioning Engineer you will commission, test and sign off Fire & Security systems and any other platforms deemed necessary for the business.

This role will include but is not limited to the items below:

• Liaise with and take direction from the Design team and Project Manager to ascertain the Commissioning requirement/strategy for the project, in accordance with the technical specification.
• Conduct factory acceptance testing/off site demonstrations to client and provide operator training based on the systems implemented.
• Work within project time constraints, identifying and communicating without delay any potential risks to the project delivery dates.
• Willing to work away as required to meet the project programme.
• Direct and monitor installers to support the Project Management team.
• Document commissioning tests, utilise and modify project documentation eg. project plans, cause and effects, general wiring diagrams to a consistently high level throughout the life of a project for inclusion in project O&M manuals or handover documentation to Service Department.
• Updating and maintaining system software/graphics.
• Carrying out fault finding/diagnostics/client reporting.
• Conduct site surveys, advising and assisting with systems designs to confirm C&E requirements.
• To understand and be an integral part of the commissioning process with third party subcontractors.
• Take responsibility for proving/testing system/software configuration activities and cause and effect functionality.
• Be aware of the programme for commissioning activities against project milestones.
• Provide technical support to the engineering and design team as required.
• Ensure timesheets and all other relevant paperwork is completed on time.
• Undertake any relevant training as required.
• Ensure all relevant H&S requirements are complied with.
• Secondment to the Service Department as required by the business or on to any other projects as required.
• Ensure the health, safety and welfare of yourself and the team in accordance with Company policy.
• To actively support at all times, company policy and best practice in the area of fire and security, with particular emphasis on the protection of sensitive customer information.

Required Skills:

• Experience within the Fire, Security and Electrical Systems industry.
• Strong track record of working in project teams of various sizes.
• A clear understanding of, or experience within a client-facing & construction environment.
• Excellent analytical and problem-solving skills.
• Excellent interpersonal and communication skills.
• Professional, organised, and highly methodical.
• Strong work ethic.
• Excellent timekeeping and time management skills.
• Willingness to go the extra mile.
• Self motivated and a team player, demonstrating professionalism, positivity and proactiveness.

Working hours are 08:30 to 17:00 with a 30 minute lunch break. Salary will be discussed at interview stage.

Location: Central London/Hybrid
Salary: £28,000 - £30,000 + benefits

About Us:
Join an award-winning AI/ML software company at the forefront of innovation. We’re looking for a bright, motivated graduate to join our team as a Full Stack Technical Client Integration Engineer. This is a fantastic opportunity to kick-start your career in tech, working on exciting projects and learning from experienced professionals in a supportive, fast-paced environment.

Who We’re Looking For:
We’re seeking a recent graduate who has completed a degree in Computer Science, Engineering, or a related field from a top-tier university (minimum 2:1 or international equivalent), and achieved at least AAB at A-level. Ideally, you’ll also have completed a year-long internship or placement in a technical or software-focused role.

You’ll thrive in this role if you have:

• Some hands-on experience with full-stack development, particularly using JavaScript, Node.js, Python, and APIs (through internships, university projects, or personal work).
• Strong communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
• A proactive mindset, eager to learn and adapt in a fast-moving tech environment.
• An interest in client-facing work, with a consultative and solutions-oriented approach.

Key Responsibilities:

• Support clients with technical integrations of our platform, acting as a trusted advisor.
• Collaborate with internal teams to improve integration processes and tools.
• Learn and grow into a subject matter expert on our platform and technologies.
• Help identify and implement improvements based on client and team feedback.

Why Join Us:
This is an ideal role for a graduate looking to build a career that blends technical development with client interaction. You’ll gain exposure to real-world projects, receive mentorship from experienced engineers, and be part of a company that values innovation and growth.

How to Apply:
If you’re excited by this opportunity and ready to take the next step in your career, we’d love to hear from you. Apply via the link below.

Adecco operates as an Employment Agency and is an equal opportunities employer. All applications will be handled with strict confidentiality.

Salary: £28,000 - £30,000
Location: Fully remote (quarterly meet-ups - fully expensed)

Are you an ambitious Service Desk Analyst looking to accelerate your technical career in enterprise backup and data protection? This fully remote Service Desk Analyst opportunity offers hands-on exposure to cutting-edge backup and DR technologies, structured progression, and significant investment in training. If you’re professional, eager to learn, and see this Service Desk Analyst role as a genuine opportunity to build niche technical expertise, this could be the ideal next step.

As a Service Desk Analyst you will:

• Log calls in line with ITIL practices (Incidents, Change, Service Requests)
• Allocate and update tickets appropriately
• Perform first-line triage and first-line fixes
• Respond to incoming calls and emails professionally
• Implement basic changes
• Monitor systems for alerts and take appropriate action
• Monitor application mailboxes
• Process service requests
• Produce and maintain internal and external reports
• Carry out basic application administration (Rubrik, Druva, Zerto, Commvault)

Requirements:

• 1-2 years’ experience in a technical support or service desk environment (or relevant placement year)
• Basic technical background with a strong desire to develop
• Professional communication skills (written and verbal)
• Understanding or awareness of ITIL processes
• Interest or exposure to backup and DR technologies (Rubrik, Druva, Zerto, Commvault, NetBackup advantageous)
• Familiarity with VMware (vCenter, ESX, VDS, NSX) beneficial
• Exposure to Azure and/or AWS advantageous
• Basic Scripting/automation knowledge (PowerShell desirable)
• Strong documentation skills
• Positive attitude towards training and development
• Able to work independently in a fully remote environment

Apply today to speak with VIQU in confidence or contact Belle Hegarty.
Know someone exceptional for this Service Desk Analyst position? Refer them and receive up to £1,000 if successful (terms apply).

Onsite IT Support Technician / Join a Fast-Growing MSP!

Venom IT Head Office (Sale, North West) + Client Sites / c.£30,000 & Great Benefits

Venom IT is a fast-growing, industry-leading Managed Service Provider based in Sale, specialising in Cloud Services, DaaS, virtualisation, and managed infrastructure. Our team delivers enterprise-grade IT solutions to businesses nationwide through an extensive reseller network.

We re growing rapidly and we re looking for an enthusiastic, hands-on technician who thrives on being out in the field, solving real problems, and delivering outstanding customer service.

If you love variety, enjoy visiting different clients, and take pride in doing the job right first time this is your perfect next step.

The Role: Onsite IT Support Technician

You ll be the face of Venom IT onsite diagnosing issues, installing kit, resolving faults, and ensuring our clients stay productive. No two days are ever the same. You ll work independently, think on your feet, and get stuck in across a wide range of environments.

What You ll Be Doing:

• Visiting client sites across the North West to diagnose and resolve IT issues
• Troubleshooting hardware, software, and connectivity faults
• Installing & configuring desktops, laptops, printers, and peripherals
• Handling networking issues: switches, routers, Wi-Fi, cabling
• Performing basic firewall diagnostics (FortiGate skills = big plus!)
• Completing structured cabling, patch panels, and terminations
• Supporting Windows OS & Windows Server environments (AD, Group Policy)
• Racking, stacking, and cabling network/server equipment
• Documenting all work clearly in the ticketing system
• Escalating complex issues to senior engineers when needed

What You Need to Succeed:

• Full UK driving licence + your own vehicle (mileage paid)
• Proven ability to diagnose IT hardware/software faults
• Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
• Basic firewall & network security understanding
• Experience with structured cabling & cable terminations
• Solid Windows 10/11 troubleshooting skills
• Familiar with Windows Server, AD & Group Policy
• Excellent communication & client-facing skills
• Highly self-motivated and able to work independently
• Strong organisational & time-management skills

Desirable Extras (Not Essential but Great to Have)

• MSP or multi-client support experience
• VMware / virtualisation knowledge
• FortiGate, SonicWall, or Sophos firewall experience
• M365 & Exchange administration
• Backup & disaster recovery experience
• RMM tools exposure
• CompTIA / Microsoft certifications
• Experience with IP CCTV or VoIP

Why Join Venom IT?

• Competitive salary approx. £30K DOE
• Mileage expenses paid
• Private healthcare (Aviva)
• Company pension
• Gym membership
• Optical & dental cashback
• Reward Gateway discounts
• Your birthday off!
• Holiday buy/sell (up to 3 days)
• Length of service awards
• Customer feedback rewards
• Onsite parking
• Regular social events + big Christmas party
• Genuine opportunities for personal development

Ready to Join a Team That Values Quality, Growth & Real Technical Skill?

If you re a proactive, hands-on IT technician who loves solving problems and delivering exceptional service, we want to hear from you.

Apply today and take your next step with Venom IT!

• Days 37 hours per week + OT
• 33 Days Holidays + Exc Benefits
• Leading specialist manufacturer with global presence

Our client, based in Oldham, has a reputation for innovation and they consistently lead in their chosen industry sector. They have enjoyed continued growth in both the domestic and export markets and have a strong order book and an exciting future. Due to continued growth we are looking to recruit an experienced Electrical & Test Engineer to join their team.

The role is primarily focused on electrical and functional testing, fault diagnosis, and regulatory compliance with assembly and production support activities undertaken where required.

Key duties include;

• To carry out the electrical assembly of parts, sub- assemblies and products in line with the requirements of engineering drawings.

• To prepare products for testing, including powering up products and carrying out pre- test safety checks.

• Undertake electrical panel wiring and control system assembly in accordance with engineering drawings and wiring schedules

• Carry out mechanical assembly, sub-assemblies and complete units where required

• Support production builds to ensure products are completed on time, to specification, and to quality standards

• To follow Company Quality Control procedures i.e. ISO(Apply online only)

• To test products in line with Company procedures

• To maintain production in line with the production plan and instructions from the departmental supervisor/planner to ensure that other production departments are supplied with products and parts to maintain their own plan.

• To carry out, where appropriate, repairs and maintenance to plant and equipment

• Occasional site work

To be considered for this position the successful candidate must have;

• Proven experience in electrical testing and fault-finding of electromechanical equipment
• Electrical panel wiring and control system experience
• Ability to read and interpret electrical schematics, wiring diagrams, and engineering drawings
• Strong understanding of electrical safety and compliance requirements
• Experience working within a structured production or test environment
• Ability to work independently and as part of a team with a high level of attention to detail
• Strong problem-solving and diagnostic skills
• 18th/19th Edition Absolutely an advantage!

Hours of work are 37 per week, Monday to Friday or there is an option to work a 9 day fortnight giving you every other Friday off.

you are seeking a new opportunity with an established growing company please send your CV to Chris Chambury at The Recruitment Fix.

WEEKLY WORKING HOURS 37
SALARY RANGE £41,771 to £45,091 pa pro rata for hours worked
TYPE OF CONTRACT Permanent
LOCATION Stevenage / Hybrid

ABOUT THE ROLE

• Provide advanced-level technical support for Housing Applications and their Databases.
• Diagnose, troubleshoot, and resolve complex IT issues that cannot be resolved by 1st or 2nd line support teams in a timely and efficient manner.
• Proactive maintenance including performing upgrades, applying patches, checking system logs, taking server and database backups and supporting periodic business procedures (e.g. year-end processing).
• Develop and maintain technical documentation and knowledge base articles to capture and share knowledge within the IT Department.
• Develop and / or implement new ICT solutions in response to new or changing business requirements.
• Continuously learn and stay up-to-date with the latest IT trends, technologies, and best practices.

ABOUT YOU
The successful candidate will have

• Degree or equivalent level qualification or experience.
• ITIL Foundation or equivalent.
• A knowledge of supporting Business applications and their databases, preferably Housing related systems within a Local Government environment.
• Technical knowledge of:
o Operating System: Windows 11 and MS Sever 20xx.
o Database: Oracle SQL, MS SQL, MS Access and MS Azure.
o Scripting: MS-DOS, Visual Basic and / or PowerShell.
o Reporting: SAP Business Objects and MS Power BI.
o Tools: MS Office 365 and associated products, SSMS, IIS, SFTP.
• The ability to communicate complex, or technical, information succinctly as appropriate to the audience. Have excellent written skills and be able to present to small groups.
• Familiarity with handling of service desk Incidents, Requests and Change Controls.
• The ability to design, adopt, implement and use appropriate procedures, methods and tools to ensure services are delivered consistently to the correct quality.
• The ability to prioritise and plan own workload effectively to ensure deadlines are achieved, identifying and resolving potential conflicts where necessary.
• The ability to be flexible to and adaptable to change.
• The ability to create and maintain a positive and professional relationship with colleagues and stakeholders.
• An awareness of own strengths and weaknesses that impact upon the ability to deliver service and a willingness to seek assistance to improve.
• A willingness to work occasionally outside of normal business hours.

OUR BENEFITS
• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Employee Assistance Programme 24/7 Confidential advice and support on personal, work, family and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.

Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date

Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board

Stevenage Borough Council is committed to Equal Opportunities for All.

Job Title: AV Service Desk Technician

Location: St Albans / Hybrid

Salary: £35,000 - £40,000

Job Purpose Summary:

This is a hybrid role combining service desk administration, remote technical support, and occasional on-site service visits. You will be the central coordination point for all service and maintenance activities, ensuring clients receive fast, efficient, and well-organised support.

Key Responsibilities:

• Manage incoming service desk tickets (ServiceNow)

• Arrange and book service and maintenance visits for engineers

• Schedule and coordinate freelancers where required

• Provide remote technical support to clients using TeamViewer

• Attend onsite service calls when necessary (1st & 2nd line AV support)

• Complete service reports after each visit

• Maintain service asset registers following PMV handovers

• Support escalations from 1st line to ensure resolutions

• Liaise with clients and contractors to gather required documents

• Ensure all service tasks are logged, updated, and closed within SLA

Experience and Skills Required:

• 3 years AV experience ideally within service and maintenance.

• Experience using ServiceNow or a similar ticketing system

• Strong organisational and scheduling skills

• Ability to diagnose faults with corporate AV systems, ideally including: Crestron, AMX, Q-SYS, Biamp

• Full UK Driving Licence

• Right to work in UK

Package:

• Salary: £35K - £40K

• 24 days annual leave plus bank holidays

• Hybrid working

• Laptop & phone

• Pension

• Pool van available for travel

How to apply:

Submit your application or contact Jake Voisey on the details provided.

SER-IN

Software Developer - IDMS - Tax - Contract
Telford - 2 days per month onsite
6-month Contract
SC Clearance is required for this role

Hiring for an experienced Software Developer / Engineer to join the Tax Admin team, supporting critical enterprise tax systems. This role requires strong technical expertise across legacy and client-server technologies, with a focus on stability, enhancement, and continuous improvement of live services.

Responsibilities include:
Design, develop and maintain PL/SQL and CA Gen applications
Support deployment activities and Implementation Management
Manage clone activities including restores, robotics coordination, testing, and
patch upgrades
Troubleshoot performance issues and provide technical support
Collaborate across incident, problem, and continuous improvement forums
Participate in code reviews and promote engineering best practice
Drive batch performance improvements and reduce failure rates
Support audit and Disaster Recovery requirements
Provide occasional out-of-hours support for batch failures and live releases

Skills & Experience
Strong experience with CA Gen, Tuxedo, Oracle, PL/SQL, and Unix
Experience supporting large-scale enterprise applications
Ability to work collaboratively across technical and stakeholder teams
Strong problem-solving and communication skills

Please apply for immediate interview!

CBSbutler is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. CBSbutler is an Equal Opportunities employer and we encourage applicants from all backgrounds.

Salary: 25,000 - 35,000 (DoE)
Leeds Centre, Hybrid working (2 days in office)

We are looking for a talented Systems Administrator to join a central team within a large corporate environment. In this role, you will support the creation, management, and continuous improvement of digital training materials, working collaboratively as part of a wider team.

The position focuses on delivering engaging learning content while also providing light commercial and administrative support.

If you are a graduate looking to build their digital experience, or an experienced systems administrator, this could be the perfect opportunity for you.

Key duties and responsibilities

Learning and engagement

• Create and maintain HTML-based digital training content using a content management system
• Produce, manage, and update video content, working with internal teams and external recording agencies
• Administer training modules within an internal learning or supplier management platform
• Develop initiatives to improve engagement, retention, and regular review of training materials
• Establish and maintain content refresh cycles and audit processes to ensure accuracy and relevance

Commercial support

• Raise purchase orders and track budget spend using procurement and finance systems
• Conduct regular audits to ensure supplier charges align with agreed pricing structures
• Liaise with commercial partners to investigate and resolve cost or invoice discrepancies

Skills and experience

• Proficiency in HTML/CSS and experience using digital content or CMS tools
• Experience working with learning management or supplier management platforms
• Strong communication skills with the ability to engage a range of stakeholders
• Basic commercial awareness, with experience of procurement, invoicing, or purchase order systems
• Highly organised, proactive, and detail-oriented approach to work

Please note, due to the volume of applications we receive, we are unable to respond to every individual. If you have not heard back within 7 days, please assume your application is unsuccessful.

Are you passionate about Technology?
Do you have fantastic customer service skills?
If the answer is yes to the above then this is the ideal role for you!

Job Title: Trainee IT Support Engineer
Location: Ramsgate
Salary: 25,000 per annum plus bonus & profit share (30K OTE)
Job Type: Full time/permanent

This is a great opportunity to be a part of a business with a wonderful culture, they work hard but have a lot of fun along the way (This includes sports days, BBQs and other regular events)

Duties include:

• Respond to incoming support requests via phone, email, or ticketing system in a timely manner
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Troubleshoot and resolve technical issues, escalating more complex problems to the appropriate team
• Assist with user account management, including creating and managing user profiles and permissions
• Document all support activities and solutions in the ticketing system
• Collaborate with other IT team members to ensure timely resolution of issues
• Provide excellent customer service and ensure user satisfaction with technical support services

Qualifications/Skills required

This is an entry level role and previous industry experience is not essential. However, in the absence of hands on experience, we expect candidates to hold a minimum Level 3 Computing qualification (or equivalent), an industry related certification (Microsoft or CompTIA), or be able to demonstrate a genuine passion for technology alongside active personal development toward a career in IT. Training and development will be provided as part of the role.

Basingstoke

28k - 35k + Benefite

Hybrid working x2 days in office / x3 days work from home

I am recruiting in Basingstoke for an OT SOC Engineer to join the OT SOC team and will report directly into the OT Cybersecurity Services Lead.

As an OT SOC Engineer the role will be focused on the day-to-day monitoring of the OT service platform(s) and any other required security applications. You will be the first line of support for clients who have existing support services.

The standard working hours for this role are Monday to Friday, 9:00 AM to 5:30 PM. In addition, you will participate in an on-call rotation on a 1-in-4 basis. On-call duties fall outside your regular working hours and run from Monday at 9:00 AM through to the following Monday at 8:59 AM and uou will be paid extra for the on call duites of the OT SOC Engineer.

OT SOC Engineer Responsibilities:

• Continuous / Proactive monitoring of OT security tools (e.g., Nozomi, Fortinet, TXOne) for alerts and anomalies.
• Acknowledge, analyse and validate alerts triggered from the OT security tools to reduce false positives and escalate genuine incidents.
• Proactively collaborate with internal engineers and customers to assess operational and BAU alerts, establishing baselines to minimise unnecessary noise within OT service security tools.
• Triage, investigate, and respond to security incidents, performing root cause analysis and taking steps to mitigate the threat.
• Take immediate action on potential and identified cyber security incidents in accordance with agreed SLA’s and KPI’s.
• Proactively research emerging threats and vulnerabilities to find and address potential weaknesses before they are exploited.
• Identify potential weaknesses in systems and networks and suggest or help implement preventative measures like firewalls or improved access controls.
• Escalate incidents to Level 2 OT SOC or OT Cybersecurity Engineers as per service documentation (i.e. Playbooks or Alert/Incident Management processes).
• Adhere to all internal service-related processes such as Alert & Incident Management processes.
• Assist with the creation of processes as and when required and to have these align with existing processes.
• Document incident reports including actions taken in SOC Ticketing systems.
• Analyse data from logs, network traffic, and forensics to create detailed reports on findings and lessons learned. To be utilised in daily / weekly SOC reports for OT Environments.
• Management and ownership or service-related documentation such as knowledge bases and playbooks.
• Provide training to additional or new members of the Business Unit as and when required.
• Assist with liaising with manufactures or tool set providers regarding product or toolset specific issues.
• Prepare, maintain, and adhere to procedures for logging, reporting, and
• statistically monitoring data as directed.
• Ensuring time is accurately logged against client work, for billing purposes.
• Identify new technology opportunities to enhance the product and service portfolio.
• Respond to emergency outages in accordance with business continuity and disaster recovery plans.
• Adopt a proactive approach towards all client activities.
• Collaborate with all the Technical Service departments when required to ensure business objectives are met.
• Support delivery of projects with chosen technologies as and when required.
• Own personal training plan that is put in place with line manager.
• Highlight areas for improvement to supervisor where applicable.
• Ensuring adherence to Management System Manual for Quality (ISO 9001), InfoSec (ISO 27001) and ESG (ISO 14001).
• Follow established OT security procedures aligned with IEC 62443, NIST CSF, and company policies.
• Translate complex technical threats into clear business risks for management and collaborate with GRC (Governance, Risk, and Compliance) teams.
• Work with other SOC analysts, technical teams, and stakeholders to coordinate responses and share information.
• Provide input on and help optimise security tools, such as EDR/XDR and SIEM platforms.
• Expectation to assist with other tasks requested by line manager.

OT SOC Engineer Desired Skills/Qualifications/Experience

The following list highlights the desired skills, qualifications and experience required for the role; however, it is not exhaustive:

• Degree in Cybersecurity or similar.
• Experience with Cyber Security Monitoring tools.
• Experience working in an IT Support or Security/SOC team.
• Experience working in an OT environment.
• Understanding or knowledge of devices specific to an OT environment.
• Understanding of OT specific legislations or regulations such as IEC62443.
• Basic understanding of:
• ICS/SCADA systems and OT network architecture.
• Common OT protocols (Modbus, DNP3, OPC).
• Experience/Understanding of SIEM/SOAR solutions and OT-specific monitoring platforms (e.g. Nozomi Vantage).
• Knowledge of network environments (routing/switching/VLANS/Security/Wireless/etc.).
• Knowledge of Firewalls (IDS/IPS/DPI/WAF/Web Filter/App Control).
• Knowledge of security concepts (CIA/MITRE ATT&CK Framework/Vulnerabilities).
• Knowledge of cybersecurity fundamentals (CIA triad, threat vectors).
• Knowledge of ITIL disciplines such as Incident, Problem and Change Management.
• CompTIA Security+ / CySA+ or similar.
• Vendor Certifications - Cisco, Nozomi, Fortinet.
• Knowledge of scripting - Python, Powershell, Perl desirable.
• Drive to work off own initiative.
• Ability to work in a fast paced, changing environment.
• Understanding of ticket management systems and SLAs.
• Strong analytical and problem-solving skills.
• Ability to follow structured service-related documents such as Alert & Incident response playbooks.

OT SOC Engineer Personal attributes:

The following list highlights the personal attributes required for the role; however, it is not exhaustive:

• Must be self-motivated with a positive can-do attitude.
• Must be able to work un-supervised, on own initiative as well as within a team.
• Must be a logical thinker.
• Must remain calm under pressure.
• Be confident in both spoken and written communications.
• An excellent problem solver with strong analytical skills.
• Must stay up to date with the latest security trends, threats, and technologies and to report and communicate these to the technical teams.
• Can meet deadlines and maintain high standards even when under pressure.
• Must have understanding and appreciation to rigid process adherence.
• Must be willing to take on the unknown with the desire to learn.
• Must hold full driving licence valid in UK.
• Ability to work as part of a team but virtually at times due to remote and solo working.
• Must attend the office workplace as and when requested.

OT SOC Engineer Benefits:

Pension, Medical Insurance, Financial Planning Support, Death in Service, Medicash Healthcare Cash Plan, Permanent Total Disability Insurance, Enhanced Maternity/Paternity/Adoption Pay, Company Sick Pay, Hybrid Working, Investment in personal and professional training, Professional Memberships, Health checks, Wellbeing training and support, Employee Assistance Program, Flu jabs, Eyecare and of course paid holiday.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

1st Line IT Deskside Support Technician

Location: Chelmsford (Office-Based)
Hours: Full time, shifts between 8am-8pm + Saturdays on a rota basis (9-5)
Salary: £28,000 per annum + Overtime/TOIL + Benefits
Driving Licence Required

Our client is seeking a proactive and technically capable 1st Line IT Deskside Support Technician to deliver front-line technical assistance to users across a range of operational sites. This is an office-based role in Chelmsford with occasional travel to other locations as needed.

About the Role

As a 1st Line Support Technician, you will be the first point of contact for technical issues resolving incidents and service requests related to hardware, software, and connectivity. You ll also provide in-person support for users at various client locations, including:

• Offices
• Courts
• Custody suites
• Other operational service sites

Support will include everything from basic PC and printer troubleshooting to software and connectivity issues involving switches, firewalls, and WAN connections. You ll also assist with bespoke applications and contribute to the service desk function by logging, tracking, and escalating issues as required.

Key Responsibilities

• Act as the first line of support, logging and resolving IT incidents and service requests
• Provide deskside support for hardware, software, and peripheral issues
• Troubleshoot basic networking issues including switches, firewalls, and connectivity
• Maintain accurate records of work, solutions, and asset movements
• Ensure all tools, spares, and software are prepared before site visits
• Escalate complex issues to 2nd/3rd line or specialist teams as needed
• Keep the internal knowledgebase updated with common issues and solutions
• Assist with procurement and logistics of IT hardware to various locations
• Follow ITIL v4 support practices (training provided)

Skills and Experience

Essential:

• Previous experience in 1st line IT support or service desk environment
• Good knowledge of Windows operating systems and Microsoft Office products
• Familiarity with PC and printer troubleshooting
• Basic understanding of networking and TCP/IP protocols
• Strong problem-solving and customer service skills
• Able to work independently and manage time effectively
• Full, clean UK driving licence and access to your own vehicle
• Willingness to undergo and maintain security vetting (DBS, NPPV Level 3, HMPPS Cat A)

Desirable:

• Knowledge of Microsoft Azure, Meraki, Sophos, or SuperOps
• Experience with scripting (PowerShell/CMD)
• Previous experience in public sector or justice-related environments
• ITIL V4 Foundation certification or equivalent
• Additional IT certifications (e.g., MCP, MCDST, CCNA)

Education and Qualifications:

• GCSE (or equivalent) in English and Mathematics
• IT-related qualification or relevant support experience
• Awareness of ITIL best practices
• Customer service training or certification (desirable)

Location: Manchester City Centre
Salary: 26,600 per annum
Full-time (Mon-Fri)

We’re recruiting for a fast-growing healthcare software company based in Manchester, looking to appoint a Customer Support Advisor to join their Service Desk team.

This role is the first point of contact for customers, supporting users via a customer portal and phone, logging and managing incidents, troubleshooting basic technical issues, and escalating more complex cases to 2nd Line/Customer Success teams.

Key Responsibilities:

• Act as first-line support for customer queries
• Log and manage incidents via a ticketing system
• Diagnose and resolve basic software/app issues
• Escalate high-priority or complex cases appropriately
• Liaise with internal Product & Development teams
• Perform basic cloud-based technical tasks

What We’re Looking For:

• 1-2 years’ experience in a Service Desk / IT Helpdesk / Customer Support role
• Strong communication skills (verbal & written)
• Basic technical troubleshooting ability
• Experience using ticketing systems (e.g. Zendesk, Freshdesk)
• Highly organised with a customer-focused mindset
• Willingness to travel to GP practices if required

Desirable:

• Experience within HealthTech or SaaS
• CRM/helpdesk system knowledge
• Remote support tool experience
• Understanding of GDPR

If you’re passionate about delivering excellent customer service in a tech-driven environment and want to grow within a forward-thinking organisation, apply today.

Further information available upon application.
Please contact (url removed) or call (phone number removed) for more information.

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.