Job Title: Service Desk Consultant - Level 2

Location: Glasgow (hybrid working - 3 days in the office, 2 remote)

Salary: Up to £40k per year + bonus

Job type: Full Time, Permanent

About the role;

As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs.

Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk.

Who are we?

TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.

TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a ‘Great Place to Work’ in addition to being placed on the ‘UK’s Best Workplaces in Tech’ list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.

Why should I work for TSG?

• Employee ownership - as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes
• Our open and honest culture where feedback is taken on-board and acted upon
• Our social events - annual all expenses paid ‘TSG Festival’ and team building funds
• Two paid CSR days per annum that you can use to support the community
• Giving something back - the ‘TSG Foundation’ established in November 2022 has so far donated over £160,000 to support nominated businesses and charities
• Our responsibility to the environment as we work towards net carbon zero
• Flexible working opportunities including home working and hybrid options
• Annual salary benchmarking
• Excellent progression opportunities, training and support, including recognised qualifications

Job responsibilities will include, but are not limited to;

• Ensure customers’ tickets are responded to within SLA
• Ensure communication with the customer is regular with regards to their incident/change request
• Diagnose and resolve incidents using TSGs remote access tools and verbal instructions
• Update TSGs ticketing system and technical information repository with detailed notes
• Liaise with partners and third parties to aid in the resolution of incidents
• Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers
• Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers

Knowledge, Skills & Experience;

• At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate
• A full UK driving license is required
• Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills
• Proficient understanding of firewalls, anti-virus, and other security technologies
• Hands-on experience with Microsoft Exchange and Office 365
• Strong relationship-building skills with the wider business
• In-depth understanding of firewall technologies
• Experience with cloud-based backup solutions
• Good understanding of on-premises backup technologies
• Knowledge of hosted telephony
• Familiarity with routing and switching
• Experience with enterprise anti-virus software, such as Sophos
• Significant experience supporting hybrid or cloud infrastructure

Benefits;

• 25 days annual leave + public holidays, rising with length of service

• Employee benefits trust

• Company bonus scheme

• Life assurance 4 x Salary

• Contributory pension scheme at 4% matched

• Healthcare and cash plan

• Electric vehicle salary sacrifice scheme

• Cycle to work scheme

• Employee discounts

• Employee assistance programme

• Paid CSR Days

• Company sick pay and income protection cover

• Enhanced Maternity and Paternity pay

• Employee recognition scheme

• Eyecare vouchers

• Discounted gym membership

• Long service rewards

Candidates with the experience or job titles of: IT Technician, IT Support Engineer, Infrastructure Engineer, will also be considered for this role.

Technical Support Specialist (Onsite)

Based - Worksop, S81 7AY - 3 days per week in Worksop, 2 days per weeks in Stoke site with occasional WFH

Permanent, Full Time

Role Purpose

Premier Foods is seeking a highly experienced 3rd Line Technical Support Specialist to join our team. This role is ideal for a seasoned professional with a strong background in 3rd line support, focusing on Incident and Service Request Management. The position is based in our Worksop factory where you will spend three days per week, you will however split your time with our Stoke site and so you must be happy to travel to our Stoke site approx twice a week. As the face of IT at the site, you will handle a wide range of issues, ensuring the smooth operation of our IT systems. The Technical Support Specialist must be passionate about delivering exceptional service to the business, taking pride in representing the IT department.

You will be part of a wider Technical Services Team, working alongside other specialists. Applicants must have extensive technical experience in a 3rd line support role. This opportunity is designed for someone who can demonstrate technical knowledge and effective problem-solving skills in high-pressure environments.

What you will be doing:

• Resolve incidents and service requests within agreed SLAs.
• Act as the on-site technical representative for IT.
• Drive best-in-class incident and request management.
• Maintain and upgrade infrastructure in line with manufacturer recommendations.
• Ensure compliance with IT security policies and change control processes.
• Collaborate across teams and liaise with third parties to optimise outsourced infrastructure.
• Document fixes, workarounds, and technical changes thoroughly.
• Travel to other sites as required.

What we need from you:

• Strong knowledge of networking (SD-WAN, Aruba/Cisco), firewalls (Fortinet), and WiFi infrastructure.
• Extensive experience in 3rd line technical support.
• Expertise in Microsoft technologies (AD, MECM, InTune, AutoPilot), Okta, AWS, and VMware/Nutanix.
• Skilled in scripting (PowerShell), certificate management, and RF Gun familiarity.
• Excellent troubleshooting, documentation, and communication skills.
• Ability to work autonomously in a fast-paced environment.
• Experience in a manufacturing setting.

What we offer you in return

• Competitive salary
• Company Pension & Private Medical
• Car Allowance
• Bonus
• Holiday Purchase scheme
• Sharesave scheme
• Access to learning and development programmes.
• Wellbeing support and employee assistance programme.
• Opportunities for career progression into roles such as Technical Delivery Specialist or Technical Architect

Ready to apply?

Click apply, submitting an UpToDate CV tailored to this opportunity. We look forward to hearing from you.

At Premier foods we believe in inclusion, authenticity and individuality. We aim to ensure all existing and future colleagues are given equitable opportunities and are respected, valued and encouraged to bring their true authentic selves to work no matter who they are, what they look like, who they love or what they believe in. Our culture is one where everyone is welcome.

We’re proud to be a Disability Smart employer and are committed to supporting disability inclusion throughout our recruitment process. If you experience any access issues or require reasonable adjustments at any stage, please let us know so we can ensure you have the support you need.

Our client, a prominent company in the Defence & Security sector, is currently seeking a dedicated and skilled Field Service Engineer to join their team on a permanent basis.

Key Responsibilities:

• Conducting routine and reactive maintenance on a range of defence and security equipment
• Diagnosing and resolving technical issues in the field
• Providing on-site support and training to customers
• Ensuring compliance with safety and regulatory standards
• Preparing and maintaining detailed service records and reports
• Collaborating with engineering teams to improve the reliability and functionality of equipment
• Travelling to various locations to provide timely and effective service support

Job Requirements:

• Experience in field service within the Defence & Security sector
• Strong technical problem-solving skills
• Ability to work independently and manage time effectively
• Excellent communication and interpersonal skills
• Understanding of safety and regulatory compliance
• Ability to travel frequently and respond to service calls on short notice
• Relevant technical qualification or equivalent experience

Benefits:

• Permanent position with a leading company in the Defence & Security sector
• Opportunity to work on cutting-edge technology and equipment
• Comprehensive training and professional development opportunities
• Inclusive and supportive work environment
• Employee benefits package

If you are a skilled Field Service Engineer with a passion for the Defence & Security sector, we would love to hear from you. Apply now to join our client’s esteemed team.

EDSB Integrated Solutions are national providers of Fire & Security, Electrical, Mechanical and Building Services. From Design and Specification through to Installation and Maintenance, our focus is to deliver compliance, alongside an unbeatable level of service.

We work nationally across the UK and we pride ourselves on being a flexible, client focused organisation responding quickly and efficiently to our clients needs. Our aim is to work closely with our valued clients to ensure our service delivery is exceptional at all times.

We are now looking to employ Fire & Security Installation Engineers to work across sites in the UK.

The position will involve, but will not be limited to, the following:

-Multiple system type installation to pre-commissioning of Fire, Intruder Alarm, CCTV, Access Control and DDA systems in accordance with the current standards and Codes of Practice.

-Work within project time constraints, identifying and communicating without delay any potential risks to the project delivery dates.

-Ability to commission and handover systems in line with the specification and drawings, including giving client demonstrations.

-As well as the above, the ideal candidates will have experience of network/IP based products.

-FIA qualifications are beneficial but not essential, but a full understanding of BS5839 is essential.

-Ensure timesheets and all other relevant paperwork is completed on time.

-Undertake any relevant training as required.

-Ensure all relevant H&S requirements are complied with.

-Secondment to the Service Department as required by the business or on to any other projects as required.

-Ensure the health, safety and welfare of yourself and the team in accordance with Company policy.

-Completion of the relevant e-documentation (via tablet) or paperwork in line with SSAIB & BAFE requirements.

-To actively support at all times, company policy and best practice in the area of fire and security, with particular emphasis on the protection of sensitive customer information.

-Knowledge of integration of detection systems into other disciplines would be a real advantage.

Working away at sites throughout the UK.

Required Skills -

The ideal candidate should have:

• A proven background and experience of Intruder, CCTV, Fire Alarms, Access Control, Door Entry and DDA systems.
• Network/IP based product experience is beneficial.
• FIA qualifications are beneficial but not essential however a full understanding of BS5839 is essential.
• Knowledge of integration of detection systems into other disciplines would be a real advantage.
• Good communication skills are required as the majority of the role will involve being in a customer facing environment.
• The ability to work alone and effectively organise your time.
• A good understanding of the Standards which relate to our Industry and the systems we install is required.
• A good understanding of Health and Safety is essential.
• A full driving licence and a willingness to travel to locations across the country.
• Be prepared to work away with overnight stays when required, this will however be kept to a minimum.
• ECS Card.
• Willingness to go the extra mile.
• A flexible attitude to working hours is necessary and we require a willingness to travel to locations across the country. Some overnight stays will be required and incentives for overnight stays will be discussed at interview.
• Self motivated and a team player, demonstrating professionalism, positivity and proactiveness.

Working hours are 08:30 to 17:00 with a 30 minute lunch break. Salary will be discussed at interview stage.

In addition to the above role, EDSB are also open to applications from newly qualified installation engineers. Please apply stating your level of experience.

Job Title: Water Hygiene Engineer
Location: Norwich
Salary: £28,000 - £32,000 per annum

The Water Hygiene Engineer Role

A well-established water hygiene and treatment provider is looking to recruit a Water Hygiene Engineer to support a growing engineering team across East Anglia. This role is ideal for an engineer with water hygiene or plumbing experience who is looking to develop their skills within a supportive and safety-focused environment.

You will work across a range of commercial and public sector sites, carrying out planned and reactive water hygiene tasks while ensuring full compliance with industry regulations and best practice.

Key Duties of the Water Hygiene Engineer Role

• Carrying out water hygiene and treatment tasks across multiple sites
• Temperature monitoring, flushing, and sampling
• TMV servicing, maintenance, and remedial works
• Inspection and disinfection of cold water storage tanks and calorifiers
• Showerhead descaling and disinfection
• Completing works in line with ACoP L8, HSG274, HTM 04-01, and WRAS guidance

Benefits of the Water Hygiene Engineer Role

• Company vehicle
• Clear progression opportunities
• Flexible working hours
• Laptop / phone / tablet provided
• Overtime available
• Ongoing training and career development

What You Need to Be Successful

• Minimum 2 years’ experience in a water hygiene role
• Water hygiene training (essential)
• Full UK driving licence

Interested in taking the next step? Apply today or contact Mollie Caswell at Penguin Recruitment for further details.

Lift Service Engineer - Walking Route
West End
Salary: Up to £50,000

Are you a Lift Service Engineer looking to take the next step in your career?
If the answer is Yes, please read on.

A leading global provider of mobility solutions is growing its UK service team. Known for innovation, safety and long-term reliability, this organisation supports millions of people every day across major cities and communities.

Key Responsibilities of the successful Lift Service Engineer:

• Management of your own lift service route in West End and surrounding area
• Attend lift breakdowns and undertake planned servicing and maintenance work.
• Providing Service and PPM work at customer sites
• Provide technical support and advice to customers andmaximise the first-time fix rate
• Maintain a professional image at all times as youre a company ambassador on site
• Travelling throughout the coverage area

Key requirements of the successful Lift Service Engineer:

• NVQ Level 3 qualified in Lift Engineering
• 2 years of experience in a Lift Service / Maintenance Engineer position
• Relevant qualifications for the position, e.g. J Modules
• Proficient with fault finding, diagnosis and repair on either/both Passenger and Goods lifts
• Self-motivated, reliable, and organised

If you are interested in this Lift Service Engineer opportunity, please use the application link

Role: Automation Service Engineer

Location: St Ives - with field based work

Salary: Up to £50,000 depending on experience

As part of our continued growth, we are looking to appoint a Service Engineer to support installations, commissioning, and aftersales service activities across the UK.

This position suits a technically capable individual who takes pride in delivering high standards of workmanship and building strong customer relationships. You will represent the company on-site, ensuring equipment is installed, maintained, and supported to the highest professional standard.

Responsibilities

• Installation, commissioning, and servicing of packaging and automation equipment
• Fault finding and diagnostics across electrical and pneumatic systems
• Reading and interpreting electrical schematics and control panel layouts
• Supporting customers with technical troubleshooting both remotely and on-site
• Ensuring compliance with industry and safety standards
• Delivering a professional and customer-focused service experience

Skills & Experience

• Experience working with packaging machinery, automated handling systems, or conveyor equipment
• Confidence working from electrical drawings and control cabinet schematics
• Working knowledge of sensors, pneumatics, and automation components
• Strong practical ability with a hands-on engineering mindset
• A structured and organised approach to tasks
• The ability to work independently while contributing positively to a team
• A proactive, solutions-oriented attitude
• Strong communication skills and a professional manner
• Good written and spoken English

WR Engineering are the #1 recruitment partner for engineering, manufacturing & technical sales jobs. We recruit for permanent jobs UK wide.

WR is acting as an Employment Agency in relation to this vacancy.

Our client is seeking an experienced LEV Engineer to join their growing team. This is a full-time, hybrid position offering a mix of site-based work and one day per week working remotely to complete technical reporting.

The business is a well-established specialist in the installation, testing, maintenance and monitoring of Local Exhaust Ventilation (LEV) systems, supporting clients with compliance-focused solutions across a range of environments. Due to continued growth, they are expanding their technical team.

In this role, you will carry out the thorough examination and testing of LEV systems, alongside servicing, maintenance and ongoing performance monitoring of associated equipment. You will be responsible for diagnosing faults, conducting system performance assessments and resolving technical issues, ensuring all systems remain compliant with current health and safety regulations.

Accurate record keeping and high-quality compliance reporting are essential, as is the ability to liaise directly with clients to provide clear updates and professional recommendations.

Package:

Competitive salary (dependent on experience)

Hybrid working (site-based with one day per week remote for reporting)

Company vehicle

Ongoing training and development

Supportive and professional working environment

Requirements:

Strong technical knowledge and hands-on experience with LEV systems

Experience carrying out thorough examination and testing (TExT)

High standard of technical report writing

Strong fault-finding, diagnostics and system performance assessment skills

Good understanding of HSE regulations relating to fume and dust extraction

Excellent organisational and record-keeping ability

Strong communication skills when dealing with clients and colleagues

Relevant technical qualifications (advantageous)

Full UK driving licence

Right to work in the UK (no visa sponsorship available)

WR HVAC | M&E are #1 recruitment partner for HVAC jobs. Our customers include a range of large and small M&E companies, manufacturers and suppliers of heating, ventilation, air conditioning and refrigeration equipment. We recruit UK wide for sales, management and technical jobs.

WR is acting as an Employment Agency in relation to this vacancy

We are looking for an experienced IT Support Engineer / Outsource Engineer to join a thriving business in a time of growth.

In this position, you would be the primary engineer on site for one of their customers, taking ownership of all IT support including day-to-day business as usual support, more complex issues, proactive maintenance, and an element of project work.

Please note, the role is fully on-sitein Chichester and will involve occasional travel to a London site.

• Experience of Project based work
• Windows Server 2008 - 2022
• Active Directory, Exchange
• Networking
• O365 and Azure
• VoIP experience is desirable
• ITIL Framework knowledge

Your communications skills, both written and verbal, must also be exemplary. You will be working in a fast-paced environment so your organisational skills must also be strong along with the ability to prioritise your workload where required.

This is an excellent opportunity to join a company that would be able to offer further training and development along with a career path and the opportunity to grow.

Please note - this role of fully on-site, therefore applicants will need to be based within a commutable distance.

Please apply to this advert, or email your CV direct to

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

£40,000 - £45,000 (OTE 55k) + 2x Overtime + Company Bonuses + Private Healthcare + Progression + Company Van
Norwich, Norfolk

Are you a Compressed Air Engineer or Technician, looking for a new mobile role covering a local patch for an industry leading manufacturer of compressed air systems who provide a flexible, supportive working environment, manufacturer led training and the opportunity to boost earnings through overtime?

On offer is the opportunity to join a market leading business who manufacture and sell their own range of compressed air systems. They are a well-known brand and work closely with their European partners to provide the best solutions in the industry.

This role will involve travelling around a local patch, visiting clients’ sites according to a pre-planned schedule, carrying out servicing and installations on a variety of compressed air machinery. The company offers product training and there is an on-call rota that will see you take calls from customers to plan work 1 in 5 weeks.

This role would suit a Compressed Air Systems Engineer or Technician, looking to join an industry leading manufacturer that offers a range of benefits and progression opportunities.

The Role

• Servicing compressed air machinery
• Travel to customer sites around Norwich
• Call out Rota 1/5 weeks

The Person

• Compressed air engineer/technician
• Background in Compressed Air Systems
• Happy to cover Norwich patch

Reference Number: BBH23377d

Field Service Engineer, Service Engineer, Engineering, Compressed Air Engineer, Compressed Air, Field Service, Norwich, Norfolk, Great Yarmouth, Wymondham

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C’s, Privacy Policy and Disclaimers which can be found at our website.

The EDSB Group of Companies are national providers of Fire & Security, Electrical, Mechanical and Building Services. From Design and Specification through to Installation and Maintenance, our focus is to deliver compliance, alongside an unbeatable level of service.

We work nationally across the UK and we pride ourselves on being a flexible, client focused organisation responding quickly and efficiently to our clients needs. Our aim is to work closely with our valued clients to ensure our service delivery is exceptional at all times.

As a Commissioning Engineer you will commission, test and sign off Fire & Security systems and any other platforms deemed necessary for the business.

This role will include but is not limited to the items below:

• Liaise with and take direction from the Design team and Project Manager to ascertain the Commissioning requirement/strategy for the project, in accordance with the technical specification.
• Conduct factory acceptance testing/off site demonstrations to client and provide operator training based on the systems implemented.
• Work within project time constraints, identifying and communicating without delay any potential risks to the project delivery dates.
• Willing to work away as required to meet the project programme.
• Direct and monitor installers to support the Project Management team.
• Document commissioning tests, utilise and modify project documentation eg. project plans, cause and effects, general wiring diagrams to a consistently high level throughout the life of a project for inclusion in project O&M manuals or handover documentation to Service Department.
• Updating and maintaining system software/graphics.
• Carrying out fault finding/diagnostics/client reporting.
• Conduct site surveys, advising and assisting with systems designs to confirm C&E requirements.
• To understand and be an integral part of the commissioning process with third party subcontractors.
• Take responsibility for proving/testing system/software configuration activities and cause and effect functionality.
• Be aware of the programme for commissioning activities against project milestones.
• Provide technical support to the engineering and design team as required.
• Ensure timesheets and all other relevant paperwork is completed on time.
• Undertake any relevant training as required.
• Ensure all relevant H&S requirements are complied with.
• Secondment to the Service Department as required by the business or on to any other projects as required.
• Ensure the health, safety and welfare of yourself and the team in accordance with Company policy.
• To actively support at all times, company policy and best practice in the area of fire and security, with particular emphasis on the protection of sensitive customer information.

Required Skills:

• Experience within the Fire, Security and Electrical Systems industry.
• Strong track record of working in project teams of various sizes.
• A clear understanding of, or experience within a client-facing & construction environment.
• Excellent analytical and problem-solving skills.
• Excellent interpersonal and communication skills.
• Professional, organised, and highly methodical.
• Strong work ethic.
• Excellent timekeeping and time management skills.
• Willingness to go the extra mile.
• Self motivated and a team player, demonstrating professionalism, positivity and proactiveness.

Working hours are 08:30 to 17:00 with a 30 minute lunch break. Salary will be discussed at interview stage.

IT Support Engineer (2nd Line)

If you’re early in your IT career - or about to start it - this is the kind of role that accelerates you, not boxes you in.

This isn’t a repetitive password reset job. Most 1st line tasks are already automated. You’ll step straight into meaningful 2nd line work, learning how real IT environments operate and how to prioritise, troubleshoot and improve systems properly.

And importantly, the people leading this team started exactly where you will.

Who are they?

They’re a young and ambitious firm who are certainly no longer a “start-up”, having built and shipped and incredibly successful white-label products that are now used by over 500 customers and they haven’t even scratched the surface of where they want to take it.

You’ll join a team of four engineers supporting around 130-150 internal users in a structured, modern IT environment. From day one, you’ll build experience handling real technical issues - typically 10-20 tickets per day.

You’ll learn how to:

• Diagnose and resolve 2nd line support issues
• Use Jira for service management
• Develop PowerShell skills in a practical setting
• Gain exposure to Azure and cloud-based environments
• Understand network environments including Cisco Meraki

If you’re curious about automation or Scripting, you’ll have the opportunity to grow those skills here. PowerShell is used regularly, and cloud exposure is part of the journey.

This team has a genuine track record of internal development.

The current manager started in this exact role. Others have progressed into 3rd line positions.

If you show initiative and drive, you won’t stay static.

If you’ve built personal projects, studied Azure in your own time, experimented with PowerShell, or taken the initiative to learn, that will stand out far more than just time served.

You’ll work a shift pattern covering days and nights.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Job Title: IT Service Desk Specialist

Location: Bristol 5 days on site

Contract Type: 6 months - possibility for extension

We’re looking for an experienced IT Service Desk Specialist to join a busy Data Platforms team supporting Reporting and Analytics applications for a leading utility client.

This role will suit someone who enjoys working at the intersection of IT operations and the business - managing access, supporting applications, coordinating changes, and incidents through the service desk.

Key Responsibilities:

• Act as the first point of contact for incidents and service requests via JIRA/service desk
• Log, categorise, triage, and resolve tickets, escalating to 2nd line where required
• Perform daily system health checks and proactively log/manage issues
• Review weekend batch streams and backup performance, escalating exceptions
• Manage user access and security provisioning (including Active Directory updates)
• Conduct periodic access audits ensuring compliance with data governance controls
• Coordinate and implement Change Requests (CRs)
• Promote and migrate changes into Test and Production environments
• Support developers with application access, deployments, and troubleshooting
• Provide clear communication and status updates to business and IT stakeholders

Skills & Experience:

• Experience in a Service Desk/Application Support role
• Strong understanding of ITIL processes and change management
• Good knowledge of Windows-based enterprise applications
• Highly organised, process-driven, and detail-oriented
• Strong communication skills with the ability to build trusted stakeholder relationships

Tech Environment (desirable)

Windows Server | Active Directory | Oracle | SQL Server | Power BI | OBIEE | SSIS | IIS | PowerShell | VMware | JIRA

Please be advised: if you haven’t heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

As a regional leader in Digital-out-of-Home (DooH) advertising in the Middle East, our client expanded into London in 2023 as part of its global growth initiative. With over 2000 digital screens in 700 premium locations across the UAE, our client aims to achieve a similar network scale in the UK over the next three years. As the company s business continues to grow, our client is seeking an IT professional to help the company achieve its goals.

Industry: Media/Advertising

Position type: Full-time

Location: London, UK

Job title: Junior Network Technician

Reports to: Site Operations Manager

Starting Salary: £30,000

Position Summary:

The Junior Network Technician will play a critical role in the set-up, installation, and ongoing maintenance of our digital signage network - ensuring seamless delivery of digital advertising content. The successful candidate will have experience in IT administration, with strong practical knowledge and troubleshooting skills.

Applicants will need knowledge and experience of safely and accurately using basic tools to physically install IT / display / processing hardware to blockwork. Additionally, the ability to run and terminate cables and accurately and cleanly install client-facing products within high finish public facing areas is required.

Our clients’ London network is comprised of dozens of remotely managed independent networks and hundreds of individual Windows-based media players. The Network Technician will manage the network remotely to troubleshoot issues, run diagnostics, and observe security features.

The role also requires someone who can work independently across various site locations, while also collaborating with our Dubai-based IT department. The ability to work on-site, install and replace network equipment, and move throughout the city is critical. Independent character and the ability to work autonomously are essential to success in the role.

Our client s warehouse is in Rickmansworth, and this is the main base of operations. Ideally, the Junior Network Technician would need to drive, as to begin with, they will be spending a reasonable amount of time based there, which is a 5 - 10-minute drive from the nearest train station.

After an initial settling-in period, the Junior Network Technician would be spending time both in the warehouse and on specific jobs, the location of which will be all over London, mainly within the M25.

Key Responsibilities:

• Install, configure, and maintain network devices and systems, including routers, switches, and digital signage players and display units.
• Monitor network performance, identify and troubleshoot network issues, and implement solutions to ensure minimal downtime.
• Perform regular network maintenance, software updates, and backups to ensure data integrity and system reliability in collaboration with Dubai IT team.
• Collaborate with the IT teams to support the deployment of digital content on our client screens.
• Document network configurations, changes, and procedures to maintain an up-to-date knowledge base.
• Ensure compliance with industry standards and security protocols to protect network and data integrity.

Skills and Technical Competencies:

• Network Fundamentals: Strong understanding of networking concepts, including TCP/IP, DHCP, DNS, VPN, and routing protocols.
• Hardware Proficiency: Experience with network hardware, including routers, switches, firewalls, and wireless technologies.
• Troubleshooting Skills: Ability to diagnose and resolve network issues efficiently.
• Site Experience: Experience of working on-site is a plus.
• Communication Skills: Excellent verbal and written communication skills to interact with team members and clients effectively.

Qualifications:

• Associate or bachelor s degree in computer science, Information Technology, or related field.
• Relevant certifications (e.g., CompTIA Network+, CCNA) are preferred.
• Minimum of 1-2 years of experience in network administration or a similar role.
• Previous experience in the DOOH industry or with digital signage systems is a plus.

We are looking for an experienced 2nd Line Support Engineer to join a thriving MSP in a time of growth. They offer a genuinely fun and friendly working environment, with opportunities for progression. You are not just a number within this company.

The role is mostly on-site in Hampshire and is commutable from Portsmouth, Fareham, Southampton.

In this position you will provide 2nd Line IT Support to my clients’ growing customer base. The ideal candidate will come from an outsourced or MSP environment.

Requirements:

• 2nd Line support experience - preferably within an MSP environment
• Remote & customer facing support
• Windows Server (Apply online only)
• Active Directory, Exchange
• Hyper V
• Networking
• O365 and Azure
• VoIP experience is desirable
• ITIL Framework knowledge
• Full driving license

Your communications skills, both written and verbal, must also be exemplary. You will be working in a fast-paced environment so your organisational skills must also be strong along with the ability to prioritise your workload where required.

This is an excellent opportunity to join a company that would be able to offer further training and development along with a career path and the opportunity to grow.

Please note, as there may be some instances where you must visit customer sites - a driving license is essential.

Please apply to this advert, or email your CV direct to (url removed)

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Are you a technically strong systems administrator with a passion for SAP landscapes? We’re seeking a SAP Basis Support Engineer to ensure system stability, drive efficiency, and support digital transformation initiatives. This role offers opportunities to work across S/4HANA, NetWeaver, HANA DB, and modern cloud environments.

What You’ll Do:

• Manage SAP systems across Linux, Unix, and Windows platforms
• Handle installations, configurations, kernel upgrades, and patching
• Administer HANA DB, Sybase ASE, and other databases with backup, recovery, and performance tuning
• Conduct system copies, client administration, and transport management
• Monitor systems and troubleshoot incidents while ensuring compliance and security
• Collaborate with developers, functional consultants, and infrastructure teams

Must-Have Skills:

• SAP Basis & System Administration
• Database Administration & Backup/Recovery
• OS Knowledge (Linux/Unix/Windows)
• System Monitoring & Incident Management
• Transport Management & Kernel Upgrades
• User & Role Administration

Nice-to-Have / Future Skills:

• Automation & Scripting (Shell, Python, PowerShell)
• High Availability & Disaster Recovery
• SAP on Cloud (Azure) & S/4HANA Migration
• Performance Tuning & Solution Manager (SolMan)
• Security Audits & Compliance

If this sounds of interest, please don’t hesitate to contact on (phone number removed) or via E-mail on .

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited (“ARM”). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

The Role

As an L1/L1.5 Technical Support Engineer, you will diagnose and resolve a variety of technical issues while maintaining high levels of customer satisfaction. You will work within the ITIL framework, managing the lifecycle of Incidents and Service Requests.

Key Responsibilities

• Omnichannel Support: Handle inbound calls, chats, and emails, ensuring all issues are logged, categorized, and prioritized in the ITSM tool (ServiceNow/Remedy).
• Technical Troubleshooting: Resolve issues related to Windows OS, O365, VPN, and Citrix.
• User Administration: Manage account creations, password resets, and distribution lists via Active Directory and Office 365.
• Hardware & Mobility: Support and configure desktops, laptops, printers, and mobile devices (iOS/Android).
• Escalation: Identify complex issues and escalate to appropriate resolver groups while maintaining ownership of the user experience.

Technical Skillset

• Must-Have: Active Directory, O365, Windows 10/11, VPN troubleshooting, and Citrix.
• Hardware: Proficiency in supporting laptops, tablets, and peripherals.
• Mobile: Experience with Mobile Device Management (MDM) and mobile OS.
• Advantageous: Knowledge of Infrastructure, Exchange, or Server technologies.

Requirements

• Experience: 4+ years in a Service Desk or Technical Support environment.
• Education: Any Graduate.
• Language: Native or C1-level English proficiency (CEFR).
• Soft Skills: Excellent communication, a natural aptitude for troubleshooting, and experience supporting US/UK-based customers.
• Flexibility: Ability to work in a 24x7 shift rotation.
• ITIL: Strong awareness of ITIL methodologies (Certification is a plus).

Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

The Role

As an L1/L1.5 Technical Support Engineer, you will diagnose and resolve a variety of technical issues while maintaining high levels of customer satisfaction. You will work within the ITIL framework, managing the lifecycle of Incidents and Service Requests.

Key Responsibilities

• Omnichannel Support: Handle inbound calls, chats, and emails, ensuring all issues are logged, categorized, and prioritized in the ITSM tool (ServiceNow/Remedy).
• Technical Troubleshooting: Resolve issues related to Windows OS, O365, VPN, and Citrix.
• User Administration: Manage account creations, password resets, and distribution lists via Active Directory and Office 365.
• Hardware & Mobility: Support and configure desktops, laptops, printers, and mobile devices (iOS/Android).
• Escalation: Identify complex issues and escalate to appropriate resolver groups while maintaining ownership of the user experience.

Technical Skillset

• Must-Have: Active Directory, O365, Windows 10/11, VPN troubleshooting, and Citrix.
• Hardware: Proficiency in supporting laptops, tablets, and peripherals.
• Mobile: Experience with Mobile Device Management (MDM) and mobile OS.
• Advantageous: Knowledge of Infrastructure, Exchange, or Server technologies.

Requirements

• Experience: 1-3 years in a Service Desk or Technical Support environment.
• Education: Any Graduate.
• Language: Native or C1-level English proficiency (CEFR).
• Soft Skills: Excellent communication, a natural aptitude for troubleshooting, and experience supporting US/UK-based customers.
• Flexibility: Ability to work in a 24x7 shift rotation.
• ITIL: Strong awareness of ITIL methodologies (Certification is a plus).

Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Northern Ireland Based

Salary up to £45,000

Benefits Company Vehicle, Laptop, Mobile, Fuelcard, Private Health

Permanent

Do you have experience working as a Field Service Engineer and are looking for a new role with a growing company in a growing industry?

Or are you a Mechanical or Electrical engineer that is looking for a new role that s out and about instead of based at one site?

We are exclusively working with our market leading client who are looking to add this new role to the business, based out of Northern Ireland this role will support their clients based across the whole or Ireland (Northern and Republic) and include trips to Scotland

What you will be doing:

• Repair and service industrial tools at the client s premises
• Scheduled servicing of tools with our clients as part of our service plan
• Reactive repairs arranged by our team within an agreed timeframe
• Working with our clients to advise on preventative maintenance best practice
• Provide technical advice and training on usage and maintenance of the equipment
• Keeping inventory documentation and service reports up to date

Skills Experience

• Qualifications (NVQ/C&G) either electrical or mechanical bias
• Product training will be provided just a can do attitude
• Have the flexibility to work away from home as regular overnight stays will be required (in date Passport essential)
• Full Driving License (clean preferred)

This role will support additional training as they appreciate that people may not have experience in all aspects of the role

If this role appeals and would like to know more contact Scott Lydon on (url removed)

INDOTH

Role: IT Operations Engineer
Location: Stockport, Greater Manchester
Salary: Up-to 40,000
Sector: Cyber Security

About Us

Roc Search is partnered with a leading provider of cyber security services which supports organisations across regulated and specialist sectors such as legal, financial services and accountancy.

Following continued growth, our client is looking for an IT Operations Engineer to support internal technical operations, working closely with senior technical leadership in a highly visible, business-critical role.

On Offer

• Salary up-to 40,000
• 25 Days’ annual leave
• 8 Bank Holidays
• Paid formal training courses
• Salary sacrifice scheme

The Role

• You will take ownership of key internal IT functions
• Build and configure laptops and mobile devices
• Provide 1st and 2nd line IT support
• Troubleshooting hardware, software, and user issues
• Office 365 administration
• Intune management
• Azure Entra ID administration and new user accounts
• Deploy, manage and monitor antivirus
• Maintaining IT asset registers
• CRM administration and support

Skills & Experience

• 3+ years’ experience in a modern IT support role
• Windows OS
• Office 365
• SharePoint & Teams
• Intune or similar MDM tools
• Defender or similar tools like ESET, ThreatLocker or Sophos
• Experience with VoIP software solutions

This role suits a hands-on IT professional seeking long-term growth within a cloud-first, security-focused organisation.

Babergh and Mid Suffolk District Council are looking to recruit a Systems Administrator to join our teambased in Ipswich, Suffolk. You will join us on a part time, permanent basis. The successful candidate will earn a competitive salary of £27,694 - £31,022 per annum (pro rata).

This role is open to part time, and job share applications, all of which will be assessed equally.

Join our team

We are looking for a Systems Administrator to join our Finance Team.

If you share our values and you are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.

About the role

We are looking for a highly motivated problem solver to manage the day to day running of the councils Enterprise Resource Planning (ERP) system.

Key tasks will include:

• respond to and manage the ERP system support mailbox, ensuring that queries are dealt with and resolved in a timely manner
• provide customer service to colleagues across the Councils on the ERP system
• maintain, monitor and review system processes, interfaces and procedures
• support the development of the ERP system, covering purchase to pay (P2P), accounts payable, general ledger, accounts receivable, budget/forecasting and monthly, quarterly and annual reporting
• keep relevant practices, systems and financial procedures up to date and undertake checks to ensure they operate accurately and effectively
• as required, support colleagues and work with relevant partners to ensure robust and accurate financial information

About you

You should have experience of using financial systems (preferably Unit 4) and working in a finance department. You will demonstrate a good understanding of the financial and accounting environment.

We are looking for a team player who is highly co-operative and effective when working with others. You should be able to prioritise and manage tasks and apply a flexible approach to problem solving.

Good IT skills, including Microsoft Office and Finance systems, are essential for this role.

About us

At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in.

We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors.

We believe that the heart of Suffolk is an incredibly special place to live and work, with:

• 60 conservation areas
• two National Landscapes
• many picturesque market towns

It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom).

Benefits

We offer a comprehensive benefits package, including:

• Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
• Competitive Local Government Pension Scheme.
• Wellbeing Support and Employee Assistance Programs.
• Private Health Care Options.
• Electric Vehicle Salary Sacrifice Scheme.
• Paid volunteering days.
• Flexible and hybrid working arrangements (Business needs permitting).
• Great learning and development opportunities.

Our ways of working

We believe work is what we do, not just where we go.

We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive.

We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.

Closing date: 11.55 pm, 15 March 2026

If you think you have what it takes to be successful in this Systems Administrator role, even if you don t meet all the requirements, please apply. We would appreciate the opportunity to consider your application.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.