Job Title: Service Desk Consultant - Level 2

Location: Glasgow (hybrid working - 3 days in the office, 2 remote)

Salary: Up to £40k per year + bonus

Job type: Full Time, Permanent

About the role;

As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs.

Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk.

Who are we?

TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.

TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a ‘Great Place to Work’ in addition to being placed on the ‘UK’s Best Workplaces in Tech’ list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.

Why should I work for TSG?

• Employee ownership - as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes
• Our open and honest culture where feedback is taken on-board and acted upon
• Our social events - annual all expenses paid ‘TSG Festival’ and team building funds
• Two paid CSR days per annum that you can use to support the community
• Giving something back - the ‘TSG Foundation’ established in November 2022 has so far donated over £160,000 to support nominated businesses and charities
• Our responsibility to the environment as we work towards net carbon zero
• Flexible working opportunities including home working and hybrid options
• Annual salary benchmarking
• Excellent progression opportunities, training and support, including recognised qualifications

Job responsibilities will include, but are not limited to;

• Ensure customers’ tickets are responded to within SLA
• Ensure communication with the customer is regular with regards to their incident/change request
• Diagnose and resolve incidents using TSGs remote access tools and verbal instructions
• Update TSGs ticketing system and technical information repository with detailed notes
• Liaise with partners and third parties to aid in the resolution of incidents
• Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers
• Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers

Knowledge, Skills & Experience;

• At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate
• A full UK driving license is required
• Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills
• Proficient understanding of firewalls, anti-virus, and other security technologies
• Hands-on experience with Microsoft Exchange and Office 365
• Strong relationship-building skills with the wider business
• In-depth understanding of firewall technologies
• Experience with cloud-based backup solutions
• Good understanding of on-premises backup technologies
• Knowledge of hosted telephony
• Familiarity with routing and switching
• Experience with enterprise anti-virus software, such as Sophos
• Significant experience supporting hybrid or cloud infrastructure

Benefits;

• 25 days annual leave + public holidays, rising with length of service

• Employee benefits trust

• Company bonus scheme

• Life assurance 4 x Salary

• Contributory pension scheme at 4% matched

• Healthcare and cash plan

• Electric vehicle salary sacrifice scheme

• Cycle to work scheme

• Employee discounts

• Employee assistance programme

• Paid CSR Days

• Company sick pay and income protection cover

• Enhanced Maternity and Paternity pay

• Employee recognition scheme

• Eyecare vouchers

• Discounted gym membership

• Long service rewards

Candidates with the experience or job titles of: IT Technician, IT Support Engineer, Infrastructure Engineer, will also be considered for this role.

Role DetailsRole/Job Title: PVIT Engineer
Work Location: UK, Gaydon
Mode of Working: Office based (5 days a week)
The RoleThis role sits within the Propulsion BEV Domain supporting vehicle testing activity across all our new Battery Electric Vehicle Platforms. It focusses on supporting the continual running of our prototype vehicle test fleet at a really exciting time in our development process. The team will carry out first level analysis on powertrain issues raised by vehicle owners for the powertrain and charging systems and ensure that the right teams are engaged in resolving issues and all learning is captured.Main Functions / Key Performance Indicator

• Carry out first level of analysis on issues raised by vehicle owners through log taking
• Ensure quality data is collected with a clear problem description
• Engage relevant teams in problem solving
• Support vehicle updates and prove out of issue resolution (e.g. flashing of software)

Functional Teams to Connect

• Powertrain BEV Domain
• BEV Powerpack Test Team
• Propulsion Software Team
• Test Operations Team (EO)
• Vehicle Engineering Team

Your Responsibilities

• Lead triage of powertrain & charging system issues identified on prototype vehicles
• Ensure quality data is captured and problem definition described and logged
• Lead issue resolution, where appropriate, to keep fleet running
• Assist in identifying appropriate ERA, ICA & PCA’s
• Liaise with testing teams to replicate issues on test rigs / vehicles.
• Capture lessons learnt and ensure updates enacted on, as appropriate, across the vehicle fleet
• Manage relationships with key stakeholders, developing positive relationships and ensuring that information is shared from and to the domain as appropriate.
• Undertake any other work as directed by their line manager in connection with their job as may be requested

Your ProfileEssential Skills / Knowledge / Experience

• Eagerness to resolve issues at vehicle level.
• Understanding of the architecture and function of a BEV propulsion system
• Technical Expertise and experience of testing a high voltage component or system
• Data analysis and reporting of test data (using INCA or equivalent)
• Natural problem solver with a structured approach to problem solving in a technical environment.
• The ability to validate, prepare and read engineering documents
• To be inquisitive The ability to evaluate and appropriately challenge existing ideas, processes and ways of working to optimise how we work as a team
• A full UK driving license
• The ability to travel freely between JLR’s engineering sites and test partners (with opportunity for overseas travel)

Desirable Skills / Knowledge / Experience

• Excellent communication and interpersonal skills, with strong influencing and engagement skills.

Essential

• Degree qualified or equivalent experience preferred.
• Demonstrates our Creators’ Code behaviours of Customer Love, Unity, Integrity, Growth and Impact. Continually working hard to deliver a modern luxury experience to earn and keep our customers’ trust and loyalty. Embracing differences, being empathetic, welcoming challenges together empowering each other to deliver. Building trust by speaking openly and honestly, listening attentively, and treating others respectfully. Taking initiative and using failure as an opportunity to learn. We develop by giving + seeking honest feedback. Making a difference through our results. We innovate and never lose sight of what we want to achieve.
• An individual, who works independently, is results driven, demonstrating tenacity, drive and perseverance with the ability to deliver operational plans in a complex, highly demanding environment.
• An individual with the capability to combine a short term, pragmatic focus with medium term planning
• A resilient and enthusiastic individual who responds constructively to new ideas and inputs.
• A good communicator with the ability to communicate complex ideas
• A effective team player, actively develops and supports team members
• A calm and clear thinker
• Desire to grow and learn.

Desirable

• An individual who enables speed in decision making through establishing alignment, clarity, appropriate resources and sense of urgency whilst bringing others along

PLC Service Engineer (Contract – 10 Weeks)

Location: Midlands (Telford and Nottinghamshire based)
Contract Length: Approximately 10 weeks with potential extensions

Rate - £45ph to £50ph Outside IR35 LTD

Working Pattern:

• 1 week of night on call only 6pm to 6am Monday to Sunday
• 1 week of days on call 6am to 6pm Monday to Sunday
• Followed by 2 weeks on days Monday to Friday 8am till 5pm of which they will be assisting with commissioning of systems or other service works required

Role Overview

We are seeking an experienced PLC Service Engineer to support automation and conveyor systems across the Midlands region. This is a primarily remote-based role, with engineers responding to site callouts as required.

• During the on call shifts the engineer isn’t expected to be anywhere but at home answering the phone if a call comes in or responding to tickets as a customer raises them to us on a common platform we use. The engineer will only be expected to go to site if it is a software issue that cannot be resolved remotely no matter what time of day or night it is.
• When on days Monday to Friday there may be a requirement to stay away from home at a hotel paid for by the company if travel times do not permit within the normal working hours.

Key Responsibilities

• Respond to breakdowns and service callouts across the Midlands.
• Fault finding and diagnostics on conveyors and automated systems.
• PLC troubleshooting and modifications.
• Provide technical support to site teams.
• Ensure minimal downtime and efficient resolution of issues.

Key Requirements

• Strong fault-finding and diagnostic experience on conveyors and automation systems.
• Proficient with Siemens TIA Portal.
• Comfortable working independently in a field-based, call-out environment.
• Full UK driving licence (assumed for field-based role).

To be considered for this role please either hit the ‘Apply’ button on this site or email your CV directly to . I can also be contacted directly on. I look forward to hearing from you!

You must be eligible to live and work in the UK. Sponsorship is not provided

ATA Recruitment specialise in the recruitment of engineers across the UK, so if this role is not for you, please do have a look on our website for further potential opportunities which may suit your skills and experience better – if you have the skill, we have the recruitment knowledge and together we can find you your perfect job! –

ATA is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation

Role Overview

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? We are currently seeking an experienced escalator call out and repair engineer to join our Transport for London team, covering our London Underground escalator portfolio. Your priority is to ensure the safety of passengers and technical stakeholders by safely maintaining a portfolio of escalator units.

On a typical day you will:

• Carry out breakdown and repair work on all escalators within the portfolio to achieve continual operation
• Work within London Underground network, managing the portfolio of escalator’s within it
• Respond proactively and quickly to fix any breakdowns, aiming to achieve first time fix
• Liaise directly with the customer while on site to build a good working relationship

What you will need to be successful

• You will be qualified to at least NVQ Level 3 in Escalator Engineering with significant experience in service and maintenance of escalators
• You must be an experienced escalator engineer with in-depth knowledge of a variety of different brands of equipment
• Hold a valid UK drivers license
• Flexibility is important and overtime maybe required
• You have good skills in mechanical and electrical engineering
• You are a committed professional, with safety as your priority
• You are comfortable communicating to others
• You are curious, adaptable, and you know how to work alone or in a team
• You are comfortable using electronic and digital tools.

What’s In it For Me / Benefits

• You will be offered fantastic salary and benefits.
• 4 on 4 off 12 hour shifts (7AM - 7PM)
• On top of a competitive basic salary, you will have the opportunity to supplement your earnings with Overtime
• Benefits which include pension, Life Assurance, Paid Maternity, Paternity and access to the Otis Rewards Scheme
• Employee Scholarship Scheme - Otis will support you through your studies if you wish to gain further qualifications including Bachelors and Masters Degrees
• We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
• You will receive modern and high-quality work clothes, your own tools with an iPhone

The health and safety of our employees is our top priority. We promote this through regular training on the subject of occupational health and safety as well as through an employee support program.

Apply today to join us and build what’s next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry’s largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here .

Position:Fire & Security Engineer (Installation, Service & Commissioning)
Job ID:3546/1
Location:Covering Sussex, Hampshire, Surrey & Dorset
Rate/Salary:Competitive
Benefits:Company van & fuel card, 4-day working week, paid holidays, on-call allowance, full equipment provided
Type:Permanent, Full-Time

HSB Technical Ltdis a specialist recruiter within the Fire & Security Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors .We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.

The below job description will outline this position of:Fire & Security Engineer

Typically, this person will be responsible for the installation, servicing, commissioning, and maintenance of a wide range of fire and security systems across commercial and residential client sites. The role covers multiple counties and offers an excellent work-life balance with a structured four-day working week.

HSB Technicals client is a well-established and growing fire and security business with a strong reputation for quality workmanship and customer service across the South of England.

Duties and responsibilities of the Fire & Security Engineer:

Installation, servicing, maintenance and commissioning of fire alarm and security systems
Working on both conventional and addressable fire systems
Fault finding and reactive repairs across multiple disciplines
Covering sites across Sussex, Hampshire, Surrey and Dorset
Completing service reports and compliance documentation
Participating in an on-call rota with occasional Friday work
Maintaining high standards of health & safety and customer service
Managing company vehicle and equipment

Qualifications and requirements for the Fire & Security Engineer:

Minimum 5 years experience within the fire and security industry
Full UK driving licence (essential)
Enhanced DBS clearance (essential)
Strong technical knowledge across fire, intruder and CCTV systems
Ability to work independently and manage workloads effectively
Good communication and customer-facing skills

Systems Used:

Fire Systems:
Advanced Electronics
Kentec Electronics
Apollo Fire Detectors
Conventional & Addressable Systems

Intruder Systems:
Texecom
Ajax Systems

CCTV Systems:
Dahua Technology

Working Pattern & Package:

4-day working week ( 07.30-16.30,occasional Fridays as part of on-call rota)
150.5 hours annual working time plus bank holidays
Company van & fuel card provided
On-call rota allowance
Full uniform and equipment provided
Stable permanent position with long-term progression

This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.

WELCOME TO LINAKER

For 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments. Having shaped workspaces for a wide range of businesses across the country, Linakers heritage lies in our ability to design and regulate unique spaces that truly work.

Linaker was founded upon three core values: trust, reliability and care. We are not just a service provider, rather an essential part of our clients architecture and, ultimately, an extension of your business, a part of one team.

The last couple of years has seen Linaker grow exponentially and 2026 is no exception. Our client base continues to grow month on month and as a result we are now looking for a number of Mobile Technicians (Fabric Biased) across the UK

ABOUT THE ROLE

We are seeking a skilled and motivated Commercial Gas Engineer to join our growing maintenance team. The role will involve delivering both planned preventative maintenance (PPM) and reactive works across a varied portfolio of commercial sites.

The successful candidate will be technically competent, commercially aware, and committed to delivering high levels of service, safety, and compliance. This is a mobile role requiring flexibility and strong communication skills to support both internal teams and client stakeholders.

WHAT YOU WILL BE RESPONSIBLE FOR

Planned Preventative Maintenance

Complete PPM tasks in line with contract schedules and SFG20 standards.

Ensure all maintenance activities are delivered proactively and efficiently.

Maintain site logbooks and ensure accurate documentation of works completed.

Reactive Maintenance & Repairs

Diagnosing of faults effectively and carry out timely repairs to commercial gas appliances and associated plant.

Minimise downtime through efficient troubleshooting and resolution.

Escalate issues to the helpdesk and Contract Manager where appropriate.

Quotations & Commercial Awareness

Produce detailed and accurate quotations, including:

Correct parts identification

Accurate labour estimates

Clear methodology statements

Ensure works are delivered profitably while maintaining quality and client satisfaction.

Compliance & Health & Safety

Work in strict accordance with company H&S policies and statutory compliance requirements.

Ensure all gas works comply with current legislation and industry standards.

Maintain a safe working environment and take responsibility for site safety.

Communication & Client Liaison

Communicate effectively with clients, helpdesk, and management teams.

Provide professional, courteous customer service at all times.

Build and maintain strong working relationships internally and externally.

Asset & Equipment Care

Ensure tools, equipment, calibration devices and company assets are maintained and stored correctly.

Report any defects or damage promptly.

Skills and Experience

Essential Gas Qualifications

City & Guilds COCN1 Core Commercial Gas Safety

CCN1 Core Domestic Natural Gas Safety

CDGA1 Non-Domestic Natural Gas & LPG Direct Fired Heating Appliances

CODNCO1 Changeover Domestic to Non-Domestic Core

CIGA1 Non-Domestic Indirect Gas-Fired Heating Appliances

CPA1 Combustion Performance Analysis

CENWAT Domestic Central Heating/Hot Water Boilers

ICPN1 Non-Domestic Pipework & Fittings

TPCP1 / TPCP1A Testing & Purging

Desirable Qualifications

CKR1 Domestic Gas Cooking Appliances

CCCN1 Non-Domestic Catering Appliances

HTR1 Domestic Gas Fires & Wall Heaters

CORT1 Radiant Plaque & Tube Heaters

Legionella Awareness & Practical Training

Asbestos Awareness

PASMA

IPAF 3a & 3b

Experience

25 years experience in commercial gas maintenance.

Experience within a mobile FM environment desirable.

Strong diagnostic and fault-finding capability.

THE PACKAGE

Starting salary DOE with annual pay reviews.

25 Days holiday plus bank holidays.

Uniform and Tools provided.

Auto enrolment on the company Pension scheme, Death in Service available after qualifying period.

INTERESTED

If you like the sound of the above and want to be part of a fast-growing business, we would love to hear from you.

Have you worked as an electrical technician or engineer in a commercial environment?

Perhaps installing or servicing coffee machines, vending machines, fridges / freezers, arcade games, or similar kit?

Then stop scrolling and read on - if you’re looking for a new job, this could be it!

This company have been brewing quality coffee for over 100 years! They are growing their team and now hiring for technicians all over the UK.

This field-based role will be travelling to client sites in the region of Gatwick / Caterham / Sevenoaks and the surrounding areato install, repair and service coffee machines.

You’ll be working Monday to Friday 8.30 - 5.30 with 1 in 4 weekends (time off in lieu during the week)

Salary £32,000 plus overtime available. You’ll be provided with a company vehicle so you must have a full UK driving license.

Holiday 30 days inclusive of bank holidays, plus full training provided and a friendly, supportive management team!

You must have some electrical experience in a similar type of environment to be considered for this role.

You should be comfortable being customer-facing and doing demos of the coffee machines when you’ve installed them. Interested? Then apply today!

IT Support Engineer (2nd Line)

If you’re early in your IT career - or about to start it - this is the kind of role that accelerates you, not boxes you in.

This isn’t a repetitive password reset job. Most 1st line tasks are already automated. You’ll step straight into meaningful 2nd line work, learning how real IT environments operate and how to prioritise, troubleshoot and improve systems properly.

And importantly, the people leading this team started exactly where you will.

Who are they?

They’re a young and ambitious firm who are certainly no longer a “start-up”, having built and shipped and incredibly successful white-label products that are now used by over 500 customers and they haven’t even scratched the surface of where they want to take it.

You’ll join a team of four engineers supporting around 130-150 internal users in a structured, modern IT environment. From day one, you’ll build experience handling real technical issues - typically 10-20 tickets per day.

You’ll learn how to:

• Diagnose and resolve 2nd line support issues
• Use Jira for service management
• Develop PowerShell skills in a practical setting
• Gain exposure to Azure and cloud-based environments
• Understand network environments including Cisco Meraki

If you’re curious about automation or Scripting, you’ll have the opportunity to grow those skills here. PowerShell is used regularly, and cloud exposure is part of the journey.

This team has a genuine track record of internal development.

The current manager started in this exact role. Others have progressed into 3rd line positions.

If you show initiative and drive, you won’t stay static.

If you’ve built personal projects, studied Azure in your own time, experimented with PowerShell, or taken the initiative to learn, that will stand out far more than just time served.

You’ll work a shift pattern covering days and nights.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Job Title: IT Service Desk Specialist

Location: Bristol 5 days on site

Contract Type: 6 months - possibility for extension

We’re looking for an experienced IT Service Desk Specialist to join a busy Data Platforms team supporting Reporting and Analytics applications for a leading utility client.

This role will suit someone who enjoys working at the intersection of IT operations and the business - managing access, supporting applications, coordinating changes, and incidents through the service desk.

Key Responsibilities:

• Act as the first point of contact for incidents and service requests via JIRA/service desk
• Log, categorise, triage, and resolve tickets, escalating to 2nd line where required
• Perform daily system health checks and proactively log/manage issues
• Review weekend batch streams and backup performance, escalating exceptions
• Manage user access and security provisioning (including Active Directory updates)
• Conduct periodic access audits ensuring compliance with data governance controls
• Coordinate and implement Change Requests (CRs)
• Promote and migrate changes into Test and Production environments
• Support developers with application access, deployments, and troubleshooting
• Provide clear communication and status updates to business and IT stakeholders

Skills & Experience:

• Experience in a Service Desk/Application Support role
• Strong understanding of ITIL processes and change management
• Good knowledge of Windows-based enterprise applications
• Highly organised, process-driven, and detail-oriented
• Strong communication skills with the ability to build trusted stakeholder relationships

Tech Environment (desirable)

Windows Server | Active Directory | Oracle | SQL Server | Power BI | OBIEE | SSIS | IIS | PowerShell | VMware | JIRA

Please be advised: if you haven’t heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

1st Line Support 3-Month Contract Hybrid - Liverpool

VIQU have partnered with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk.

This 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support in a Microsoft environment. The successful candidate will be committed to delivering excellent customer service.

Key skills & responsibilities for the 1st Line Support:

• 1st Line / Service Desk Support in a Windows / Microsoft environment.
• Windows 10/ Windows 11
• Microsoft 365
• Exchange
• Azure
• Outlook
• MS Teams
• Active Directory
• Telephony support
• Triaging tickets and escalating to relevant teams where necessary
• Using ServiceNow ticketing system
• Mix of remote & deskside support - including working on a tech bar
• Good customer service skills
• Experience with iManage or Bomgar (desirable)

Role details:

• Job role: 1st Line Support
• Job type: Contract
• Duration: 3 months contract with view to extend
• Rate: £130 - £150 per day
• Working hours: 37.5 hours per week Monday - Friday
• IR35 status: Inside IR35
• Location: Hybrid, one day per week in Liverpool

Apply now to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website.

Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply).

For more exciting roles and opportunities like this, please follow us on IT Recruitment.

Liverpool - on site once a week

• 150 per day (Inside IR35)
• 3 months

PLEASE NOTE FOR THIS ROLE, YOU WILL NEED TO BE BASED IN THE NORTH WEST AND WITHIN A COMMUTABLE DISTANCE TO THE OFFICE IN LIVERPOOL

An IT Service Desk Analyst is required for our client who are based in Liverpool. This hybrid role supports both clients and internal teams, ensuring top-tier service across a range of client-facing software. If you’re passionate about IT support and thrive in a fast-paced, collaborative environment, this could be the perfect fit. This is a 3 month contract.

Responsibilities:

• First-line support via phone and email
• Incident management using ServiceNow
• Troubleshooting and resolving technical issues
• Managing ticket queues and escalations
• Collaborating with internal and external teams
• Supporting software like O365, Windows 10/11, SharePoint, and more

Experience required:

• Strong customer service skills
• Experience in 1st Line IT support
• Excellent communication and problem-solving abilities
• Familiarity with ServiceNow and ITIL practices
• Knowledge of O365, Windows, SharePoint, and client-facing platforms

IT Lead Wirral £38,000 £40,000 & Great Benefits

Take Ownership. Drive Improvement. Make an Impact.

Are you a hands-on IT professional ready to step into a role where your work genuinely matters? This is an exciting opportunity to become the go-to IT Lead for a busy factory and office environment driving stability, supporting users, improving processes, and shaping how technology is used across the site.

This isn t a role where you ll be hidden behind a desk. You ll be embedded in the heart of the business, providing practical support, delivering smart solutions, and collaborating not only with local teams but also with IT specialists across the wider group, sharing knowledge and aligning best practice.

Why This IT Lead Role Stands Out:

• High visibility and real ownership of IT operations
• A chance to influence and uplift IT capability across the site
• Meaningful collaboration with wider group IT personnel
• A mix of strategic responsibility and hands-on technical work
• A supportive environment that values initiative and continuous improvement

Key Responsibilities of the IT Lead:

• Leading day-to-day IT operations across both factory and office areas
• Acting as the first point of contact for IT queries, providing fast and calm troubleshooting
• Managing technical escalations and working closely with external IT partners
• Handling PC builds, resets, hardware fixes, and general maintenance
• Supporting new starters equipment setup, access, onboarding, and training
• Upskilling teams in effective use of IT systems and tools (including SharePoint)
• Ensuring cyber security software is monitored, maintained, and up to date
• Delivering cyber awareness training to help strengthen the site s security culture
• Maintaining clear IT documentation, records, and procedures
• Working hand-in-hand with colleagues from all areas of the business to keep operations running smoothly

About You:

You ll thrive here if you enjoy a role that blends technical skill with people-focused support. You are:

• Experienced in IT support or an IT Lead role
• A confident troubleshooter who stays calm under pressure
• Comfortable working in both industrial and office settings
• Skilled with Microsoft systems, hardware, and collaboration tools like SharePoint
• Knowledgeable in cyber security fundamentals and best practice
• A clear communicator who adapts to users with varying levels of IT knowledge
• Organised, dependable, and able to juggle multiple tasks independently

What s on Offer?

• £38,000 £40,000 salary
• Mon Thurs 8am 5pm, Fri 8am 12.30pm
• 25 days holiday + bank holidays + option to purchase 3 more days
• Contributory pension
• Health cash plan
• Annual company event
• Bonus scheme
• A varied role with autonomy, trust, and room to improve IT processes
• Opportunity to collaborate with skilled IT professionals across the wider group

What s Next?

If you re ready to step into a role where you ll be trusted, valued, and empowered to make a genuine difference, we want to hear from you.

Apply now and lead the way in shaping smart, secure, and future-ready IT operations.

Technical Support Engineer Air Conditioning

Job Title: Technical Support Engineer Air Conditioning

Job reference Number: (phone number removed)

Industry Sector: Technical Support Engineer, Technical Engineer, Support Engineer, Engineer, HVAC Engineer, VRF, HVAC, M&E, Expansion Units, Air Conditioning, Splits, Multi Splits, Air to Water, RAC, Heating, Heat Pumps, Reversible Chillers, Plumbing & Heating and HVAC Distributors

Area to be covered: National (Overnight stays may be required)

Based: Hemel Hempstead

Remuneration: £45,000-£55,000 + Bonus

Benefits: Car Allowance, health & life benefits and comprehensive benefits package

The role of the Technical Support Engineer Air Conditioning will involve:

• Technical Engineer position dealing with the installation, servicing and maintenance of bespoke design and distribution of air conditioning products
• Carry out site visits and provide production of detailed reports and solutions for support requests
• Liaise with main suppliers, attend training courses and keep up-to date with application & operation of their products
• Offer front line technical support to internal staff, contractors, installers and consultants
• Production of manual page updates and technical bulletins when required
• Organisation and supervision of product manufacture for in-house and external testing

The ideal applicant will be a Technical Support Engineer Air Conditioning with:

• Must have 3+ years engineering experience within the VRF/ HVAC or related field
• Must have technical knowledge of expansion units, chillers, heat pumps, air conditioning or related products
• Excellent understanding of ISO9001 standards and procedures
• Must have a Valid UK Driving Licence, CSCS card & PPE
• Ability to work on own initiative and works well with others
• Self motivated, good communicator, IT literate and hungry

Mitchell Maguire is a specialist Construction Recruitment Consultancy, dealing exclusively with Construction Jobs, Construction vacancies and Specification positions within: Technical Support Engineer, Technical Engineer, Support Engineer, Engineer, HVAC Engineer, VRF, HVAC, M&E, Expansion Units, Air Conditioning, Splits, Multi Splits, Air to Water, RAC, Heating, Heat Pumps, Reversible Chillers, Plumbing & Heating and HVAC Distributors

The Depot Facilitator Assistant will support frontline waste and highways staff using the training and wellbeing cabins on site. The role ensures a smooth, safe, and productive environment for accessing wellbeing resources, online platforms, and council-provided training activities. This is a part time role 1.30-4.30 Monday-Friday.

Key Responsibilities

• Prepare training and wellbeing cabins for daily use.
• Ensure laptops and equipment are set up before sessions and securely stored afterward.
• Provide basic digital support, including helping staff access
  • Online courses
  • Wellbeing resources and staff benefits
• Support delivery of training sessions and scheduled wellbeing activities.
• Maintain professional behaviour and standards within the cabins at all times.
• Assist the wider professional team in coordinating a programme of activities for frontline staff.
• Report any issues with equipment, attendance, or conduct as required.

Requirements

• Ability to work independently with initiative and reliability.
• Confidence supporting others with computer use and basic digital tasks.
• Strong interpersonal skills and the ability to encourage professional conduct.
• Willingness to support a varied programme of training and wellbeing activities.
• Full training and ongoing support will be provided.

Requirements

• Level 2 Qualification in Maths and English
• Experience of in providing administrative support in a busy team environment.
• Experience of working collaboratively and engaging with others to build productive working relationships.
• Experience of using a variety of software packages and working with LMS systems and software.

Lioness Recruitment are specialists in helping you find a role that will make you happy too. Feel like a new challenge and expanding your systems skill set working for a renowned public sector organisation? They re looking for somebody with proven systems support experience to join their busy IT team. This is a hybrid role with two days per week required in the Suffolk-based office.

As a Systems Support Analyst, your main responsibilities will be to improve and support the business applications of the organisation. Your day-to-day duties will include working on the improvement of business systems, systems reporting, system testing and the implementation of newly procured systems. You will also provide 2nd line application support, and liaise with third party suppliers.

Essential:

• Demonstrable project and change management experience
• Excellent SQL skills
• MS Office, including strong Excel skills pivot tables, VLOOKUP, conditional formatting and Power Query
• Power BI
• Business Objects
• Crystal Reporting
• Experience with Social Housing or Property related software would be highly desirable

Ready to take the first step to your next step? Ready to be brave? Then we re ready to help.

Lioness Recruitment acts as an employment agency and an employment business. We are an equal opportunities employer, committed to diversity and welcome applications from all communities.

Build specialist technical skills that companies across the UK rely on.

You ll get hands-on training with niche engineering products and develop your expertise to provide specialist desk-based technical support to your customers field-based engineers.

The training is structured and thorough, so within 3 months you will be on course to become the go-to expert for both business customers and colleagues.

The company s ongoing success and plans for growth mean long-term job security and opportunities to progress your career. You ll be supported to develop your technical knowledge and take on more responsibility over time.

You’ll receive:

• An annual bonus based on the company’s performance
• 25 days holiday
• Private medical health insurance
• Life assurance
• A 5% employer pension contribution
• Funded social events
• Cycle to work scheme

What you ll do

You ll provide technical engineering support to customers by phone, helping customers diagnose faults and resolve them, along with providing installation support if needed. You ll also support internal teams by providing technical advice for quotations and product solutions. This is a chance to deepen your technical knowledge while developing your communication and problem-solving skills.

What you ll need

• GCSEs in Maths and English (Grade C or equivalent)
• Educated in engineering subjects to Level 3 (A Level) standard or educated beyond this in subjects with a strong connection to engineering
• Strong engineering mindset - you ll need to diagnose and solve technical problems
• Good customer service skills - you ll be talking to customers over the phone who need urgent and immediate help
• Good team skills - together you will be dealing with a high volume of calls that underpin a reputation for technical expertise
• Ideally, previous work experience involving electrical/mechanical engineering knowledge

About the company

Their products are used where failure isn t an option, such as power stations, railway depots and cold storage facilities. They have a strong reputation for quality, technical support and after-sales service.

To apply, please submit your CV or contact Inform Recruitment directly.

Location: London, NW1
£25,000 - £30,000 plus payment and support for Microsoft certifications

My client is a well-established and highly regarded Managed Service Provider (MSP) based in Camden, North London. They re known for delivering outstanding service and building long-term relationships with a loyal and varied client base.

They are now looking for a customer-focussed, confident and personable Helpdesk Engineer to join their team on a permanent basis. This role is ideal for someone who has recently completed an IT apprenticeship or has 1 2 years experience in a helpdesk or IT support role within a similar organisation (MSP / IT Managed Services Provider) and is keen to develop their career within a supportive organisation.

This is a client-facing position, where you ll act as the first point of contact for clients. While technical knowledge is important, your communication skills, professionalism and ability to build rapport will be absolutely key to your success.

The Helpdesk Engineer Role:

As part of a small, close-knit service desk team, you will:

• Be the first point of contact for all incoming client support requests via phone, email, video call and remote tools
• Provide a warm, professional and confident experience for clients, ensuring they feel supported and informed
• Log, triage and progress support tickets, resolving issues where possible or escalating appropriately
• Build strong, positive client relationships through excellent service, enthusiasm and a genuine desire to help
• Carry out 1st line troubleshooting of hardware, software and user issues
• Assist with diagnosing, testing, repairing and deploying PCs, Macs and other devices
• Build and deploy new devices to client environments
• Liaise with 3rd party vendors where required
• Create and maintain clear documentation relating to client systems and processes
• Gain exposure to a wide range of modern technologies and MSP best practices

Technical Experience and Knowledge Required:

• Active Directory administration
• Windows and macOS environments
• Microsoft Office & Microsoft 365 (Email, Teams, SharePoint)
• Basic networking concepts (TCP/IP, switches, routers, firewalls)
• VPNs and remote access tools

The Person - We re looking for someone who is:

• Confident, personable and approachable, with excellent verbal and written communication skills
• Comfortable speaking to clients at all levels and representing the business professionally
• Passionate about IT and keen to build a long-term career in technical support
• Proactive, enthusiastic and eager to learn from others
• A team player who can also use their own initiative
• Organised, reliable and able to manage multiple tasks at once
• Calm under pressure and capable of thinking on their feet

Experience & Qualifications

• Recently completed an IT apprenticeship or 1 2 years experience in a helpdesk / IT support role within an MSP environment
• IT certifications are preferred but not essential, such as:
  • MS-900 / AZ-900
  • CompTIA (A+, Network+, etc.)
• A genuine interest in technology and customer service is essential

In return, my client offers the chance to develop your technical skills considerably, gaining exposure to the latest technologies from day one. Training and support for IT certifications is offered and you will learn from a well-established and close-knit team of Engineers.

Sound interesting and something you would like to be part of? Integral Recruitment is acting as an employment agency in regard to this advertisement.

Location: South Wales (Office-based - Crickhowell)

An established and expanding online education provider is seeking an experienced IT Support Technician to join its growing IT team in South Wales. This is a broad and varied role within a hands-on environment, supporting a large remote workforce and student community.

The Role

You will provide remote IT support to over 400 employees and 8,000 students, while contributing to a range of IT operational tasks. This is an excellent opportunity for someone with prior IT support experience who is looking to broaden their exposure within a dynamic and fast-growing organisation.

Key Responsibilities

• Log, prioritise and resolve IT support requests effectively
• Provide remote support to staff and students
• Administer and maintain IT assets
• Set up and maintain IT hardware
• Support and troubleshoot software including Microsoft 365 and Adobe Connect
• Escalate issues to internal teams or third-party providers as required
• Maintain accurate records and documentation

About You

• Previous experience in an IT support role (essential)
• Strong working knowledge of Windows 10/11 and Microsoft 365
• Methodical and logical problem-solving skills
• Strong administrative skills and attention to detail
• Calm and empathetic approach to user support
• Ability to manage expectations and build professional relationships
• Team player who contributes ideas and shares knowledge

To apply, please send your CV or contact Kathryn at Connaught Education for more information.

Connaught Education - The Independent School Specialist

Connaught Education is a trading brand of Connaught Resourcing and operates as an Employment Business and an Employment Agency. We are a committed equal opportunities employer who respect and value cultural diversity. We are committed to supporting the welfare of children and young people. In support of current Safeguarding legislation we will carry out background checks and an Enhanced DBS Disclosure as part of our recruitment and selection procedures.

As a regional leader in Digital-out-of-Home (DooH) advertising in the Middle East, our client expanded into London in 2023 as part of its global growth initiative. With over 2000 digital screens in 700 premium locations across the UAE, our client aims to achieve a similar network scale in the UK over the next three years. As the company s business continues to grow, our client is seeking an IT professional to help the company achieve its goals.

Industry: Media/Advertising

Position type: Full-time

Location: London, UK

Job title: Junior Network Technician

Reports to: Site Operations Manager

Starting Salary: £30,000

Position Summary:

The Junior Network Technician will play a critical role in the set-up, installation, and ongoing maintenance of our digital signage network - ensuring seamless delivery of digital advertising content. The successful candidate will have experience in IT administration, with strong practical knowledge and troubleshooting skills.

Applicants will need knowledge and experience of safely and accurately using basic tools to physically install IT / display / processing hardware to blockwork. Additionally, the ability to run and terminate cables and accurately and cleanly install client-facing products within high finish public facing areas is required.

Our clients’ London network is comprised of dozens of remotely managed independent networks and hundreds of individual Windows-based media players. The Network Technician will manage the network remotely to troubleshoot issues, run diagnostics, and observe security features.

The role also requires someone who can work independently across various site locations, while also collaborating with our Dubai-based IT department. The ability to work on-site, install and replace network equipment, and move throughout the city is critical. Independent character and the ability to work autonomously are essential to success in the role.

Our client s warehouse is in Rickmansworth, and this is the main base of operations. Ideally, the Junior Network Technician would need to drive, as to begin with, they will be spending a reasonable amount of time based there, which is a 5 - 10-minute drive from the nearest train station.

After an initial settling-in period, the Junior Network Technician would be spending time both in the warehouse and on specific jobs, the location of which will be all over London, mainly within the M25.

Key Responsibilities:

• Install, configure, and maintain network devices and systems, including routers, switches, and digital signage players and display units.
• Monitor network performance, identify and troubleshoot network issues, and implement solutions to ensure minimal downtime.
• Perform regular network maintenance, software updates, and backups to ensure data integrity and system reliability in collaboration with Dubai IT team.
• Collaborate with the IT teams to support the deployment of digital content on our client screens.
• Document network configurations, changes, and procedures to maintain an up-to-date knowledge base.
• Ensure compliance with industry standards and security protocols to protect network and data integrity.

Skills and Technical Competencies:

• Network Fundamentals: Strong understanding of networking concepts, including TCP/IP, DHCP, DNS, VPN, and routing protocols.
• Hardware Proficiency: Experience with network hardware, including routers, switches, firewalls, and wireless technologies.
• Troubleshooting Skills: Ability to diagnose and resolve network issues efficiently.
• Site Experience: Experience of working on-site is a plus.
• Communication Skills: Excellent verbal and written communication skills to interact with team members and clients effectively.

Qualifications:

• Associate or bachelor s degree in computer science, Information Technology, or related field.
• Relevant certifications (e.g., CompTIA Network+, CCNA) are preferred.
• Minimum of 1-2 years of experience in network administration or a similar role.
• Previous experience in the DOOH industry or with digital signage systems is a plus.

We are looking for an experienced 2nd Line Support Engineer to join a thriving MSP in a time of growth. They offer a genuinely fun and friendly working environment, with opportunities for progression. You are not just a number within this company.

The role is mostly on-site in Hampshire and is commutable from Portsmouth, Fareham, Southampton.

In this position you will provide 2nd Line IT Support to my clients’ growing customer base. The ideal candidate will come from an outsourced or MSP environment.

Requirements:

• 2nd Line support experience - preferably within an MSP environment
• Remote & customer facing support
• Windows Server (Apply online only)
• Active Directory, Exchange
• Hyper V
• Networking
• O365 and Azure
• VoIP experience is desirable
• ITIL Framework knowledge
• Full driving license

Your communications skills, both written and verbal, must also be exemplary. You will be working in a fast-paced environment so your organisational skills must also be strong along with the ability to prioritise your workload where required.

This is an excellent opportunity to join a company that would be able to offer further training and development along with a career path and the opportunity to grow.

Please note, as there may be some instances where you must visit customer sites - a driving license is essential.

Please apply to this advert, or email your CV direct to (url removed)

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Are you a technically strong systems administrator with a passion for SAP landscapes? We’re seeking a SAP Basis Support Engineer to ensure system stability, drive efficiency, and support digital transformation initiatives. This role offers opportunities to work across S/4HANA, NetWeaver, HANA DB, and modern cloud environments.

What You’ll Do:

• Manage SAP systems across Linux, Unix, and Windows platforms
• Handle installations, configurations, kernel upgrades, and patching
• Administer HANA DB, Sybase ASE, and other databases with backup, recovery, and performance tuning
• Conduct system copies, client administration, and transport management
• Monitor systems and troubleshoot incidents while ensuring compliance and security
• Collaborate with developers, functional consultants, and infrastructure teams

Must-Have Skills:

• SAP Basis & System Administration
• Database Administration & Backup/Recovery
• OS Knowledge (Linux/Unix/Windows)
• System Monitoring & Incident Management
• Transport Management & Kernel Upgrades
• User & Role Administration

Nice-to-Have / Future Skills:

• Automation & Scripting (Shell, Python, PowerShell)
• High Availability & Disaster Recovery
• SAP on Cloud (Azure) & S/4HANA Migration
• Performance Tuning & Solution Manager (SolMan)
• Security Audits & Compliance

If this sounds of interest, please don’t hesitate to contact on (phone number removed) or via E-mail on .

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited (“ARM”). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.