The Business

CommTel Network Solutions is a leading international provider of advanced telecommunications solutions for critical services industries, with a focus on Mining, Resources and Power Utilities.

The Role

The OSS Engineer is responsible for delivering technical expertise across CommTel’s Operational Support Systems portfolio. This role partners closely with customers, sales, development, and support teams to, design, integrate, deploy, test and support mission‑critical OSS solutions for our customers in the UK and Europe.

Key Responsibilities

• Build and maintain strong technical relationships with CommTel OSS customers
• Collaborate with the CommTel Sales team to articulate the value and capability of the technical solution
• Prepare and deliver technical demonstrations of OSS products
• Interpret customer needs and requirements and translate them into detailed technical specifications
• Serve as the technical lead for OSS projects, ensuring quality outcomes and customer satisfaction
• Prepare solution design documents aligned to customer requirements and project scope
• Provide advisory and best‑practice guidance to customers on the effective use of CommTel OSS products
• Perform on-site deployment activities, including installation, patches, and software upgrades
• Conduct verification testing with customers to validate solution adheres to the specifications
• Deliver 3rd‑level technical support, including complex issue diagnosis and resolution
• Undertake troubleshooting across software, systems, integrations, and network layers

Requirements

• Qualifications in Telecom, IT or Engineering
• 5 Years’ experience in OSS solutions
• Deep experience with Network Management Systems (NMS)
• Knowledge of network protocols including TCP/IP, MPLS-TP, and SDH/PDH
• Understanding of metrics driving network performance
• Experience with configuration of networking devices
• Proficiency in scripting languages (Perl, Python, Ansible)
• Experience with network management protocols (SNMP, ICMP, Syslog, NETCONF, Telemetry)
• Administration of Linux and Windows Operating Systems
• Understanding of software application architectures
• Excellent time management and organisational skills.
• Excellent verbal and written communication skills

The successful candidate will benefit from:

• Company laptop and phone provided for business use.
• Training and career development.
• Exposure to multidiscipline works.
• Access to our Employee Assistance Program.
• Competitive remuneration
• Opportunity to join an ASX listed Company experiencing significant growth.

We are an inclusive and diverse workplace and would encourage females, and individuals with diverse backgrounds to apply.

If after reviewing this advertisement you feel you are a good fit for the role and meet the listed criteria, please select apply.

Technical Support Specialist (Onsite)

Based - Worksop, S81 7AY - 3 days per week in Worksop, 2 days per weeks in Stoke site with occasional WFH

Permanent, Full Time

Role Purpose

Premier Foods is seeking a highly experienced 3rd Line Technical Support Specialist to join our team. This role is ideal for a seasoned professional with a strong background in 3rd line support, focusing on Incident and Service Request Management. The position is based in our Worksop factory where you will spend three days per week, you will however split your time with our Stoke site and so you must be happy to travel to our Stoke site approx twice a week. As the face of IT at the site, you will handle a wide range of issues, ensuring the smooth operation of our IT systems. The Technical Support Specialist must be passionate about delivering exceptional service to the business, taking pride in representing the IT department.

You will be part of a wider Technical Services Team, working alongside other specialists. Applicants must have extensive technical experience in a 3rd line support role. This opportunity is designed for someone who can demonstrate technical knowledge and effective problem-solving skills in high-pressure environments.

What you will be doing:

• Resolve incidents and service requests within agreed SLAs.
• Act as the on-site technical representative for IT.
• Drive best-in-class incident and request management.
• Maintain and upgrade infrastructure in line with manufacturer recommendations.
• Ensure compliance with IT security policies and change control processes.
• Collaborate across teams and liaise with third parties to optimise outsourced infrastructure.
• Document fixes, workarounds, and technical changes thoroughly.
• Travel to other sites as required.

What we need from you:

• Strong knowledge of networking (SD-WAN, Aruba/Cisco), firewalls (Fortinet), and WiFi infrastructure.
• Extensive experience in 3rd line technical support.
• Expertise in Microsoft technologies (AD, MECM, InTune, AutoPilot), Okta, AWS, and VMware/Nutanix.
• Skilled in scripting (PowerShell), certificate management, and RF Gun familiarity.
• Excellent troubleshooting, documentation, and communication skills.
• Ability to work autonomously in a fast-paced environment.
• Experience in a manufacturing setting.

What we offer you in return

• Competitive salary
• Company Pension & Private Medical
• Car Allowance
• Bonus
• Holiday Purchase scheme
• Sharesave scheme
• Access to learning and development programmes.
• Wellbeing support and employee assistance programme.
• Opportunities for career progression into roles such as Technical Delivery Specialist or Technical Architect

Ready to apply?

Click apply, submitting an UpToDate CV tailored to this opportunity. We look forward to hearing from you.

At Premier foods we believe in inclusion, authenticity and individuality. We aim to ensure all existing and future colleagues are given equitable opportunities and are respected, valued and encouraged to bring their true authentic selves to work no matter who they are, what they look like, who they love or what they believe in. Our culture is one where everyone is welcome.

We’re proud to be a Disability Smart employer and are committed to supporting disability inclusion throughout our recruitment process. If you experience any access issues or require reasonable adjustments at any stage, please let us know so we can ensure you have the support you need.

Our client, a prominent company in the Defence & Security sector, is currently seeking a dedicated and skilled Field Service Engineer to join their team on a permanent basis.

Key Responsibilities:

• Conducting routine and reactive maintenance on a range of defence and security equipment
• Diagnosing and resolving technical issues in the field
• Providing on-site support and training to customers
• Ensuring compliance with safety and regulatory standards
• Preparing and maintaining detailed service records and reports
• Collaborating with engineering teams to improve the reliability and functionality of equipment
• Travelling to various locations to provide timely and effective service support

Job Requirements:

• Experience in field service within the Defence & Security sector
• Strong technical problem-solving skills
• Ability to work independently and manage time effectively
• Excellent communication and interpersonal skills
• Understanding of safety and regulatory compliance
• Ability to travel frequently and respond to service calls on short notice
• Relevant technical qualification or equivalent experience

Benefits:

• Permanent position with a leading company in the Defence & Security sector
• Opportunity to work on cutting-edge technology and equipment
• Comprehensive training and professional development opportunities
• Inclusive and supportive work environment
• Employee benefits package

If you are a skilled Field Service Engineer with a passion for the Defence & Security sector, we would love to hear from you. Apply now to join our client’s esteemed team.

EDSB Integrated Solutions are national providers of Fire & Security, Electrical, Mechanical and Building Services. From Design and Specification through to Installation and Maintenance, our focus is to deliver compliance, alongside an unbeatable level of service.

We work nationally across the UK and we pride ourselves on being a flexible, client focused organisation responding quickly and efficiently to our clients needs. Our aim is to work closely with our valued clients to ensure our service delivery is exceptional at all times.

We are now looking to employ Fire & Security Installation Engineers to work across sites in the UK.

The position will involve, but will not be limited to, the following:

-Multiple system type installation to pre-commissioning of Fire, Intruder Alarm, CCTV, Access Control and DDA systems in accordance with the current standards and Codes of Practice.

-Work within project time constraints, identifying and communicating without delay any potential risks to the project delivery dates.

-Ability to commission and handover systems in line with the specification and drawings, including giving client demonstrations.

-As well as the above, the ideal candidates will have experience of network/IP based products.

-FIA qualifications are beneficial but not essential, but a full understanding of BS5839 is essential.

-Ensure timesheets and all other relevant paperwork is completed on time.

-Undertake any relevant training as required.

-Ensure all relevant H&S requirements are complied with.

-Secondment to the Service Department as required by the business or on to any other projects as required.

-Ensure the health, safety and welfare of yourself and the team in accordance with Company policy.

-Completion of the relevant e-documentation (via tablet) or paperwork in line with SSAIB & BAFE requirements.

-To actively support at all times, company policy and best practice in the area of fire and security, with particular emphasis on the protection of sensitive customer information.

-Knowledge of integration of detection systems into other disciplines would be a real advantage.

Working away at sites throughout the UK.

Required Skills -

The ideal candidate should have:

• A proven background and experience of Intruder, CCTV, Fire Alarms, Access Control, Door Entry and DDA systems.
• Network/IP based product experience is beneficial.
• FIA qualifications are beneficial but not essential however a full understanding of BS5839 is essential.
• Knowledge of integration of detection systems into other disciplines would be a real advantage.
• Good communication skills are required as the majority of the role will involve being in a customer facing environment.
• The ability to work alone and effectively organise your time.
• A good understanding of the Standards which relate to our Industry and the systems we install is required.
• A good understanding of Health and Safety is essential.
• A full driving licence and a willingness to travel to locations across the country.
• Be prepared to work away with overnight stays when required, this will however be kept to a minimum.
• ECS Card.
• Willingness to go the extra mile.
• A flexible attitude to working hours is necessary and we require a willingness to travel to locations across the country. Some overnight stays will be required and incentives for overnight stays will be discussed at interview.
• Self motivated and a team player, demonstrating professionalism, positivity and proactiveness.

Working hours are 08:30 to 17:00 with a 30 minute lunch break. Salary will be discussed at interview stage.

In addition to the above role, EDSB are also open to applications from newly qualified installation engineers. Please apply stating your level of experience.

Job Title: Water Hygiene Engineer
Location: Norwich
Salary: £28,000 - £32,000 per annum

The Water Hygiene Engineer Role

A well-established water hygiene and treatment provider is looking to recruit a Water Hygiene Engineer to support a growing engineering team across East Anglia. This role is ideal for an engineer with water hygiene or plumbing experience who is looking to develop their skills within a supportive and safety-focused environment.

You will work across a range of commercial and public sector sites, carrying out planned and reactive water hygiene tasks while ensuring full compliance with industry regulations and best practice.

Key Duties of the Water Hygiene Engineer Role

• Carrying out water hygiene and treatment tasks across multiple sites
• Temperature monitoring, flushing, and sampling
• TMV servicing, maintenance, and remedial works
• Inspection and disinfection of cold water storage tanks and calorifiers
• Showerhead descaling and disinfection
• Completing works in line with ACoP L8, HSG274, HTM 04-01, and WRAS guidance

Benefits of the Water Hygiene Engineer Role

• Company vehicle
• Clear progression opportunities
• Flexible working hours
• Laptop / phone / tablet provided
• Overtime available
• Ongoing training and career development

What You Need to Be Successful

• Minimum 2 years’ experience in a water hygiene role
• Water hygiene training (essential)
• Full UK driving licence

Interested in taking the next step? Apply today or contact Mollie Caswell at Penguin Recruitment for further details.

Lift Service Engineer - Walking Route
West End
Salary: Up to £50,000

Are you a Lift Service Engineer looking to take the next step in your career?
If the answer is Yes, please read on.

A leading global provider of mobility solutions is growing its UK service team. Known for innovation, safety and long-term reliability, this organisation supports millions of people every day across major cities and communities.

Key Responsibilities of the successful Lift Service Engineer:

• Management of your own lift service route in West End and surrounding area
• Attend lift breakdowns and undertake planned servicing and maintenance work.
• Providing Service and PPM work at customer sites
• Provide technical support and advice to customers andmaximise the first-time fix rate
• Maintain a professional image at all times as youre a company ambassador on site
• Travelling throughout the coverage area

Key requirements of the successful Lift Service Engineer:

• NVQ Level 3 qualified in Lift Engineering
• 2 years of experience in a Lift Service / Maintenance Engineer position
• Relevant qualifications for the position, e.g. J Modules
• Proficient with fault finding, diagnosis and repair on either/both Passenger and Goods lifts
• Self-motivated, reliable, and organised

If you are interested in this Lift Service Engineer opportunity, please use the application link

About Us

JSL Water Systems is a leading provider of water filtration, pumping, and treatment solutions. We

design, install, service, and maintain systems for agricultural, domestic, commercial, and industrial

clients. We pride ourselves on engineering excellence, reliability, and outstanding customer service.

The Role

As an Installation & Service Engineer, you will be responsible for installing, maintaining, servicing,

and repairing water treatment, filtration, and pumping systems at customer sites. You will ensure

work is completed safely, to high standards, on time, and within budget, always maintaining

excellent customer relations.

Key Responsibilities

• Install new water systems: filtration units, pumps, filters, softeners, etc.

• Diagnose and repair faults and carry out preventative maintenance.

• Conduct site surveys to assess installation requirements.

• Commission and test systems post-installation.

• Provide technical advice to customers.

• Maintain accurate service records and reports.

• Ensure compliance with health & safety and company policies.

• Liaise with project managers, sales, and internal teams to schedule work.

Requirements / Skills

• Proven experience (25 years) as a service or installation engineer, ideally in water treatment,

plumbing, HVAC, or related fields.

• Strong technical skills in plumbing, electrical, and mechanical systems.

• Ability to read and interpret technical drawings.

• Excellent problem-solving and customer service skills.

• Physically fit and able to travel between sites.

• Full UK driving licence.

• Relevant qualifications (City & Guilds/NVQ preferred).

• Knowledge of water regulations and compliance a plus.

Key Benefits

• Competitive salary

• Company vehicle or allowance.

• Overtime/call-out pay.

• Training and professional development.

• Pension, holiday pay, and other benefits.

• Supportive team environment with modern tools and equipment.

How to Apply

Please send your CV and a covering letter detailing relevant experience and why

youd like to join JSL Water Systems

Role: Automation Service Engineer

Location: St Ives - with field based work

Salary: Up to £50,000 depending on experience

As part of our continued growth, we are looking to appoint a Service Engineer to support installations, commissioning, and aftersales service activities across the UK.

This position suits a technically capable individual who takes pride in delivering high standards of workmanship and building strong customer relationships. You will represent the company on-site, ensuring equipment is installed, maintained, and supported to the highest professional standard.

Responsibilities

• Installation, commissioning, and servicing of packaging and automation equipment
• Fault finding and diagnostics across electrical and pneumatic systems
• Reading and interpreting electrical schematics and control panel layouts
• Supporting customers with technical troubleshooting both remotely and on-site
• Ensuring compliance with industry and safety standards
• Delivering a professional and customer-focused service experience

Skills & Experience

• Experience working with packaging machinery, automated handling systems, or conveyor equipment
• Confidence working from electrical drawings and control cabinet schematics
• Working knowledge of sensors, pneumatics, and automation components
• Strong practical ability with a hands-on engineering mindset
• A structured and organised approach to tasks
• The ability to work independently while contributing positively to a team
• A proactive, solutions-oriented attitude
• Strong communication skills and a professional manner
• Good written and spoken English

WR Engineering are the #1 recruitment partner for engineering, manufacturing & technical sales jobs. We recruit for permanent jobs UK wide.

WR is acting as an Employment Agency in relation to this vacancy.

Our client is seeking an experienced LEV Engineer to join their growing team. This is a full-time, hybrid position offering a mix of site-based work and one day per week working remotely to complete technical reporting.

The business is a well-established specialist in the installation, testing, maintenance and monitoring of Local Exhaust Ventilation (LEV) systems, supporting clients with compliance-focused solutions across a range of environments. Due to continued growth, they are expanding their technical team.

In this role, you will carry out the thorough examination and testing of LEV systems, alongside servicing, maintenance and ongoing performance monitoring of associated equipment. You will be responsible for diagnosing faults, conducting system performance assessments and resolving technical issues, ensuring all systems remain compliant with current health and safety regulations.

Accurate record keeping and high-quality compliance reporting are essential, as is the ability to liaise directly with clients to provide clear updates and professional recommendations.

Package:

Competitive salary (dependent on experience)

Hybrid working (site-based with one day per week remote for reporting)

Company vehicle

Ongoing training and development

Supportive and professional working environment

Requirements:

Strong technical knowledge and hands-on experience with LEV systems

Experience carrying out thorough examination and testing (TExT)

High standard of technical report writing

Strong fault-finding, diagnostics and system performance assessment skills

Good understanding of HSE regulations relating to fume and dust extraction

Excellent organisational and record-keeping ability

Strong communication skills when dealing with clients and colleagues

Relevant technical qualifications (advantageous)

Full UK driving licence

Right to work in the UK (no visa sponsorship available)

WR HVAC | M&E are #1 recruitment partner for HVAC jobs. Our customers include a range of large and small M&E companies, manufacturers and suppliers of heating, ventilation, air conditioning and refrigeration equipment. We recruit UK wide for sales, management and technical jobs.

WR is acting as an Employment Agency in relation to this vacancy

We are looking for an experienced IT Support Engineer / Outsource Engineer to join a thriving business in a time of growth.

In this position, you would be the primary engineer on site for one of their customers, taking ownership of all IT support including day-to-day business as usual support, more complex issues, proactive maintenance, and an element of project work.

Please note, the role is fully on-sitein Chichester and will involve occasional travel to a London site.

• Experience of Project based work
• Windows Server 2008 - 2022
• Active Directory, Exchange
• Networking
• O365 and Azure
• VoIP experience is desirable
• ITIL Framework knowledge

Your communications skills, both written and verbal, must also be exemplary. You will be working in a fast-paced environment so your organisational skills must also be strong along with the ability to prioritise your workload where required.

This is an excellent opportunity to join a company that would be able to offer further training and development along with a career path and the opportunity to grow.

Please note - this role of fully on-site, therefore applicants will need to be based within a commutable distance.

Please apply to this advert, or email your CV direct to

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Static BMS Engineer - Sutton & Chelsea sites

I’m working with a Tridium & Trend biased BMS company who seek a BMS Engineer to cover 2 key sites, one in Sutton & the other in Chelsea. The directors are keen to speak to BMS Engineers who are proficient with BMS service & small work duties on Trend systems.

The BMS Engineer will be certified & experienced with Trend BMS products (IQvision, 963, IQ3, IQ4, IQ5, SET for example), the 2 sites you’d be expected to cover have a mix of these systems. Duties would include routine BMS service, BMS breakdowns, BMS fault finding & BMS small works. The BMS Engineers time would be split between Sutton (3 days) & Chelsea (2 days).

It’s key for the BMS Engineer to be comfortable with client liaison, quoting new BMS small work projects (upgrades, retrofits, installs) & coordinating with sub contractors. This role would be perfect for someone that is looking to cut down on time in the car, get more involved with daily customer interaction & be a key figure on site.

• The BMS Engineer will be paid a basic salary of between £55,000 - £60,000 per annum

• car or car allowance (£525 a month)

• pension 4% matched

• attractive OT rates

• continuous product training & more

• 26 days holiday plus bank

The BMS Engineer can expect to be involved with interesting & varied work, be challenged and offered additional responsibilities on site. This role would be a great match for a BMS Engineer who would prefer to cut down on their weekly travel and build longstanding relationships with the end client.

If you’d like to discuss this opportunity in more detail you can call me anytime or drop me an email with your preferences for an initial call.

£40,000 - £45,000 (OTE 55k) + 2x Overtime + Company Bonuses + Private Healthcare + Progression + Company Van
Norwich, Norfolk

Are you a Compressed Air Engineer or Technician, looking for a new mobile role covering a local patch for an industry leading manufacturer of compressed air systems who provide a flexible, supportive working environment, manufacturer led training and the opportunity to boost earnings through overtime?

On offer is the opportunity to join a market leading business who manufacture and sell their own range of compressed air systems. They are a well-known brand and work closely with their European partners to provide the best solutions in the industry.

This role will involve travelling around a local patch, visiting clients’ sites according to a pre-planned schedule, carrying out servicing and installations on a variety of compressed air machinery. The company offers product training and there is an on-call rota that will see you take calls from customers to plan work 1 in 5 weeks.

This role would suit a Compressed Air Systems Engineer or Technician, looking to join an industry leading manufacturer that offers a range of benefits and progression opportunities.

The Role

• Servicing compressed air machinery
• Travel to customer sites around Norwich
• Call out Rota 1/5 weeks

The Person

• Compressed air engineer/technician
• Background in Compressed Air Systems
• Happy to cover Norwich patch

Reference Number: BBH23377d

Field Service Engineer, Service Engineer, Engineering, Compressed Air Engineer, Compressed Air, Field Service, Norwich, Norfolk, Great Yarmouth, Wymondham

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C’s, Privacy Policy and Disclaimers which can be found at our website.

The EDSB Group of Companies are national providers of Fire & Security, Electrical, Mechanical and Building Services. From Design and Specification through to Installation and Maintenance, our focus is to deliver compliance, alongside an unbeatable level of service.

We work nationally across the UK and we pride ourselves on being a flexible, client focused organisation responding quickly and efficiently to our clients needs. Our aim is to work closely with our valued clients to ensure our service delivery is exceptional at all times.

As a Commissioning Engineer you will commission, test and sign off Fire & Security systems and any other platforms deemed necessary for the business.

This role will include but is not limited to the items below:

• Liaise with and take direction from the Design team and Project Manager to ascertain the Commissioning requirement/strategy for the project, in accordance with the technical specification.
• Conduct factory acceptance testing/off site demonstrations to client and provide operator training based on the systems implemented.
• Work within project time constraints, identifying and communicating without delay any potential risks to the project delivery dates.
• Willing to work away as required to meet the project programme.
• Direct and monitor installers to support the Project Management team.
• Document commissioning tests, utilise and modify project documentation eg. project plans, cause and effects, general wiring diagrams to a consistently high level throughout the life of a project for inclusion in project O&M manuals or handover documentation to Service Department.
• Updating and maintaining system software/graphics.
• Carrying out fault finding/diagnostics/client reporting.
• Conduct site surveys, advising and assisting with systems designs to confirm C&E requirements.
• To understand and be an integral part of the commissioning process with third party subcontractors.
• Take responsibility for proving/testing system/software configuration activities and cause and effect functionality.
• Be aware of the programme for commissioning activities against project milestones.
• Provide technical support to the engineering and design team as required.
• Ensure timesheets and all other relevant paperwork is completed on time.
• Undertake any relevant training as required.
• Ensure all relevant H&S requirements are complied with.
• Secondment to the Service Department as required by the business or on to any other projects as required.
• Ensure the health, safety and welfare of yourself and the team in accordance with Company policy.
• To actively support at all times, company policy and best practice in the area of fire and security, with particular emphasis on the protection of sensitive customer information.

Required Skills:

• Experience within the Fire, Security and Electrical Systems industry.
• Strong track record of working in project teams of various sizes.
• A clear understanding of, or experience within a client-facing & construction environment.
• Excellent analytical and problem-solving skills.
• Excellent interpersonal and communication skills.
• Professional, organised, and highly methodical.
• Strong work ethic.
• Excellent timekeeping and time management skills.
• Willingness to go the extra mile.
• Self motivated and a team player, demonstrating professionalism, positivity and proactiveness.

Working hours are 08:30 to 17:00 with a 30 minute lunch break. Salary will be discussed at interview stage.

The Role

As an L1/L1.5 Technical Support Engineer, you will diagnose and resolve a variety of technical issues while maintaining high levels of customer satisfaction. You will work within the ITIL framework, managing the lifecycle of Incidents and Service Requests.

Key Responsibilities

• Omnichannel Support: Handle inbound calls, chats, and emails, ensuring all issues are logged, categorized, and prioritized in the ITSM tool (ServiceNow/Remedy).
• Technical Troubleshooting: Resolve issues related to Windows OS, O365, VPN, and Citrix.
• User Administration: Manage account creations, password resets, and distribution lists via Active Directory and Office 365.
• Hardware & Mobility: Support and configure desktops, laptops, printers, and mobile devices (iOS/Android).
• Escalation: Identify complex issues and escalate to appropriate resolver groups while maintaining ownership of the user experience.

Technical Skillset

• Must-Have: Active Directory, O365, Windows 10/11, VPN troubleshooting, and Citrix.
• Hardware: Proficiency in supporting laptops, tablets, and peripherals.
• Mobile: Experience with Mobile Device Management (MDM) and mobile OS.
• Advantageous: Knowledge of Infrastructure, Exchange, or Server technologies.

Requirements

• Experience: 4+ years in a Service Desk or Technical Support environment.
• Education: Any Graduate.
• Language: Native or C1-level English proficiency (CEFR).
• Soft Skills: Excellent communication, a natural aptitude for troubleshooting, and experience supporting US/UK-based customers.
• Flexibility: Ability to work in a 24x7 shift rotation.
• ITIL: Strong awareness of ITIL methodologies (Certification is a plus).

Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

The Role

As an L1/L1.5 Technical Support Engineer, you will diagnose and resolve a variety of technical issues while maintaining high levels of customer satisfaction. You will work within the ITIL framework, managing the lifecycle of Incidents and Service Requests.

Key Responsibilities

• Omnichannel Support: Handle inbound calls, chats, and emails, ensuring all issues are logged, categorized, and prioritized in the ITSM tool (ServiceNow/Remedy).
• Technical Troubleshooting: Resolve issues related to Windows OS, O365, VPN, and Citrix.
• User Administration: Manage account creations, password resets, and distribution lists via Active Directory and Office 365.
• Hardware & Mobility: Support and configure desktops, laptops, printers, and mobile devices (iOS/Android).
• Escalation: Identify complex issues and escalate to appropriate resolver groups while maintaining ownership of the user experience.

Technical Skillset

• Must-Have: Active Directory, O365, Windows 10/11, VPN troubleshooting, and Citrix.
• Hardware: Proficiency in supporting laptops, tablets, and peripherals.
• Mobile: Experience with Mobile Device Management (MDM) and mobile OS.
• Advantageous: Knowledge of Infrastructure, Exchange, or Server technologies.

Requirements

• Experience: 1-3 years in a Service Desk or Technical Support environment.
• Education: Any Graduate.
• Language: Native or C1-level English proficiency (CEFR).
• Soft Skills: Excellent communication, a natural aptitude for troubleshooting, and experience supporting US/UK-based customers.
• Flexibility: Ability to work in a 24x7 shift rotation.
• ITIL: Strong awareness of ITIL methodologies (Certification is a plus).

Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

L3 Wintel & VDI Support Engineer

Must have an Active SC or DV Clearance - If SC be willing to go through DV Clearance

An opportunity is available for an experienced L3 Wintel & VDI Support Engineer to support complex, deployable customer systems across multiple security domains. The L3 Wintel & VDI Support Engineer will play a key role in maintaining, developing, and supporting a live secure environment, handling escalated incidents and implementing controlled changes within a high assurance setting.

About the Role - L3 Wintel & VDI Support Engineer

• As a L3 Wintel & VDI Support Engineer, you will manage incidents escalated from 1st and 2nd line teams across distributed environments.
• You will support live systems through structured change implementation and technical problem resolution.
• You will review and create Low Level Designs, build documentation, and Knowledge Base Articles.
• You will deliver knowledge transfer to customer teams and contribute to ongoing service improvement.
• You will support virtualised and secure infrastructure components within a complex estate.

Key Skills - L3 Wintel & VDI Support Engineer

• Strong expertise in Microsoft Windows Server 2016 and 2022.
• Deep experience with Active Directory and Group Policy design and support.
• Experience with Microsoft HyperV and VMware NSX virtualisation.
• Knowledge of Skype for Business and Exchange 2012 or 2016.
• Good understanding of network design principles, firewalls, and WAN protocols.
• Experience with McAfee AV and ePolicy Orchestrator.
• Strong PowerShell and scripting capability.

This role suits a technically confident L3 Wintel & VDI Support Engineer who can operate independently and deliver structured support within secure environments.

To apply, please send your CV by pressing the apply button

Salary: £28,000 - £30,000
Location: Fully remote (quarterly meet-ups - fully expensed)

Are you an ambitious Service Desk Analyst looking to accelerate your technical career in enterprise backup and data protection? This fully remote Service Desk Analyst opportunity offers hands-on exposure to cutting-edge backup and DR technologies, structured progression, and significant investment in training. If you’re professional, eager to learn, and see this Service Desk Analyst role as a genuine opportunity to build niche technical expertise, this could be the ideal next step.

As a Service Desk Analyst you will:

• Log calls in line with ITIL practices (Incidents, Change, Service Requests)
• Allocate and update tickets appropriately
• Perform first-line triage and first-line fixes
• Respond to incoming calls and emails professionally
• Implement basic changes
• Monitor systems for alerts and take appropriate action
• Monitor application mailboxes
• Process service requests
• Produce and maintain internal and external reports
• Carry out basic application administration (Rubrik, Druva, Zerto, Commvault)

Requirements:

• 1-2 years’ experience in a technical support or service desk environment (or relevant placement year)
• Basic technical background with a strong desire to develop
• Professional communication skills (written and verbal)
• Understanding or awareness of ITIL processes
• Interest or exposure to backup and DR technologies (Rubrik, Druva, Zerto, Commvault, NetBackup advantageous)
• Familiarity with VMware (vCenter, ESX, VDS, NSX) beneficial
• Exposure to Azure and/or AWS advantageous
• Basic Scripting/automation knowledge (PowerShell desirable)
• Strong documentation skills
• Positive attitude towards training and development
• Able to work independently in a fully remote environment

Apply today to speak with VIQU in confidence or contact Belle Hegarty.
Know someone exceptional for this Service Desk Analyst position? Refer them and receive up to £1,000 if successful (terms apply).

• Days 37 hours per week + OT
• 33 Days Holidays + Exc Benefits
• Leading specialist manufacturer with global presence

Our client, based in Oldham, has a reputation for innovation and they consistently lead in their chosen industry sector. They have enjoyed continued growth in both the domestic and export markets and have a strong order book and an exciting future. Due to continued growth we are looking to recruit an experienced Electrical & Test Engineer to join their team.

The role is primarily focused on electrical and functional testing, fault diagnosis, and regulatory compliance with assembly and production support activities undertaken where required.

Key duties include;

• To carry out the electrical assembly of parts, sub- assemblies and products in line with the requirements of engineering drawings.

• To prepare products for testing, including powering up products and carrying out pre- test safety checks.

• Undertake electrical panel wiring and control system assembly in accordance with engineering drawings and wiring schedules

• Carry out mechanical assembly, sub-assemblies and complete units where required

• Support production builds to ensure products are completed on time, to specification, and to quality standards

• To follow Company Quality Control procedures i.e. ISO(Apply online only)

• To test products in line with Company procedures

• To maintain production in line with the production plan and instructions from the departmental supervisor/planner to ensure that other production departments are supplied with products and parts to maintain their own plan.

• To carry out, where appropriate, repairs and maintenance to plant and equipment

• Occasional site work

To be considered for this position the successful candidate must have;

• Proven experience in electrical testing and fault-finding of electromechanical equipment
• Electrical panel wiring and control system experience
• Ability to read and interpret electrical schematics, wiring diagrams, and engineering drawings
• Strong understanding of electrical safety and compliance requirements
• Experience working within a structured production or test environment
• Ability to work independently and as part of a team with a high level of attention to detail
• Strong problem-solving and diagnostic skills
• 18th/19th Edition Absolutely an advantage!

Hours of work are 37 per week, Monday to Friday or there is an option to work a 9 day fortnight giving you every other Friday off.

you are seeking a new opportunity with an established growing company please send your CV to Chris Chambury at The Recruitment Fix.

Job Title: AV Service Desk Technician

Location: St Albans / Hybrid

Salary: £35,000 - £40,000

Job Purpose Summary:

This is a hybrid role combining service desk administration, remote technical support, and occasional on-site service visits. You will be the central coordination point for all service and maintenance activities, ensuring clients receive fast, efficient, and well-organised support.

Key Responsibilities:

• Manage incoming service desk tickets (ServiceNow)

• Arrange and book service and maintenance visits for engineers

• Schedule and coordinate freelancers where required

• Provide remote technical support to clients using TeamViewer

• Attend onsite service calls when necessary (1st & 2nd line AV support)

• Complete service reports after each visit

• Maintain service asset registers following PMV handovers

• Support escalations from 1st line to ensure resolutions

• Liaise with clients and contractors to gather required documents

• Ensure all service tasks are logged, updated, and closed within SLA

Experience and Skills Required:

• 3 years AV experience ideally within service and maintenance.

• Experience using ServiceNow or a similar ticketing system

• Strong organisational and scheduling skills

• Ability to diagnose faults with corporate AV systems, ideally including: Crestron, AMX, Q-SYS, Biamp

• Full UK Driving Licence

• Right to work in UK

Package:

• Salary: £35K - £40K

• 24 days annual leave plus bank holidays

• Hybrid working

• Laptop & phone

• Pension

• Pool van available for travel

How to apply:

Submit your application or contact Jake Voisey on the details provided.

SER-IN

Salary: 25,000 - 35,000 (DoE)
Leeds Centre, Hybrid working (2 days in office)

We are looking for a talented Systems Administrator to join a central team within a large corporate environment. In this role, you will support the creation, management, and continuous improvement of digital training materials, working collaboratively as part of a wider team.

The position focuses on delivering engaging learning content while also providing light commercial and administrative support.

If you are a graduate looking to build their digital experience, or an experienced systems administrator, this could be the perfect opportunity for you.

Key duties and responsibilities

Learning and engagement

• Create and maintain HTML-based digital training content using a content management system
• Produce, manage, and update video content, working with internal teams and external recording agencies
• Administer training modules within an internal learning or supplier management platform
• Develop initiatives to improve engagement, retention, and regular review of training materials
• Establish and maintain content refresh cycles and audit processes to ensure accuracy and relevance

Commercial support

• Raise purchase orders and track budget spend using procurement and finance systems
• Conduct regular audits to ensure supplier charges align with agreed pricing structures
• Liaise with commercial partners to investigate and resolve cost or invoice discrepancies

Skills and experience

• Proficiency in HTML/CSS and experience using digital content or CMS tools
• Experience working with learning management or supplier management platforms
• Strong communication skills with the ability to engage a range of stakeholders
• Basic commercial awareness, with experience of procurement, invoicing, or purchase order systems
• Highly organised, proactive, and detail-oriented approach to work

Please note, due to the volume of applications we receive, we are unable to respond to every individual. If you have not heard back within 7 days, please assume your application is unsuccessful.

Location: Manchester City Centre
Salary: 26,600 per annum
Full-time (Mon-Fri)

We’re recruiting for a fast-growing healthcare software company based in Manchester, looking to appoint a Customer Support Advisor to join their Service Desk team.

This role is the first point of contact for customers, supporting users via a customer portal and phone, logging and managing incidents, troubleshooting basic technical issues, and escalating more complex cases to 2nd Line/Customer Success teams.

Key Responsibilities:

• Act as first-line support for customer queries
• Log and manage incidents via a ticketing system
• Diagnose and resolve basic software/app issues
• Escalate high-priority or complex cases appropriately
• Liaise with internal Product & Development teams
• Perform basic cloud-based technical tasks

What We’re Looking For:

• 1-2 years’ experience in a Service Desk / IT Helpdesk / Customer Support role
• Strong communication skills (verbal & written)
• Basic technical troubleshooting ability
• Experience using ticketing systems (e.g. Zendesk, Freshdesk)
• Highly organised with a customer-focused mindset
• Willingness to travel to GP practices if required

Desirable:

• Experience within HealthTech or SaaS
• CRM/helpdesk system knowledge
• Remote support tool experience
• Understanding of GDPR

If you’re passionate about delivering excellent customer service in a tech-driven environment and want to grow within a forward-thinking organisation, apply today.

Further information available upon application.
Please contact (url removed) or call (phone number removed) for more information.

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.