Twickenham
£36,000 per annum

The Role

The Salesforce Data Administrator is responsible for the day-to-day administration and effective use of SPEAR’s Salesforce-based client platform, In-Form, ensuring that data is accurate, secure, and used consistently across the organisation.

The role plays a critical part in supporting SPEAR’s homelessness services by maintaining high-quality client and service data, enabling reliable reporting, performance monitoring, and evidence-based decision-making. Working closely with frontline teams, Directors of Operations, and senior leaders, the postholder ensures that data systems and reporting meet GDPR, contractual, and statutory requirements, and support accountability to funders and commissioners.

Through effective system administration, user support, and data governance, the role helps ensure that SPEAR can demonstrate impact, monitor service delivery, and continuously improve outcomes for people experiencing homelessness.

At SPEAR, you’ll be part of a friendly, skilled charity team dedicated to ending homelessness. We offer comprehensive training, opportunities to progress, and strong wellbeing support, so you can thrive while helping others do the same.

Your Benefits

• Generous holiday – 26 days plus public holidays, rising by up to 5 extra days with length of service
• Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money, and legal advice
• Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
• Cycle to Work – Save on a new bike and accessories through salary sacrifice
• Season ticket loan – Interest-free loan for annual travel passes
• Moving house day – Extra day’s leave when you move home
• Financial security – Life assurance (4x salary) and interest-free emergency staff loan
• Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
• Career development – Ongoing training, learning, and progression opportunities
• Blue Light Card – Discounts across a wide range of shops, restaurants, and services

Job: IT Support

Location: Glasgow City Centre

Job Summary (12‑month contract)

Hours: Monday-Friday, 09:00-17:00 (35 hrs).

Pay: 21.90per hour.

Some out‑of‑hours work and occasional overnight stays may be required for installations.

Driving: Full driving licence required. Pool car and duty travel pass available.

Reporting to the Infrastructure Manager, this role provides field support for the rollout of SD‑WAN across the estate, along with general network support and project assistance.

Key Responsibilities

• Schedule and attend onsite meetings with SD‑WAN suppliers and circuit providers (BT/Virgin).
• Support hardware logistics: delivery, movement, and storage.
• Perform basic configuration of network hardware (switches, SD‑WAN routers).
• Maintain comms cabinets, replace faulty kit, and tidy cabling.
• Survey and document site IT systems.
• Assist the Networks team with BAU fault investigations.
• Ensure network performance, security, and availability.
• Support IT projects of varying scale.
• Manage suppliers to meet delivery deadlines.
• Complete RAMS where required and carry out QA checks on completed works.
• Provide general IT business support when needed.

Essential Skills & Experience

• Proven experience delivering IT projects.
• Strong understanding of IT infrastructure, especially IP networking.
• Experience with fibre and copper cabling and related fault‑finding.
• Good communication, organisation, and interpersonal skills.
• Able to work independently across multiple and remote sites.
• Full driving licence.

Desirable

• Knowledge of railway operational environments.
• Experience with RAMS and civils documentation.
• COMPTIA Network+ certification.
• VOIP telephony experience.
• SD‑WAN knowledge.
• ITIL Foundation certification.

Please submit your CV and I will be in touch.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Company description:

GXO Logistics Supply Chain Inc.

Job description:

Do you thrive in a hands-on technical role supporting a wide range of technologies? Do you enjoy solving complex end-user challenges and delivering exceptional on-site support? Are you looking for a role where every day is different, with opportunities to grow and make an impact across multiple locations? If so, this could be the perfect next step for you.

As an EUC Analyst, youll be a key part of our End User Computing team, providing expert deskside and walk-up support at our Head Office in Northampton, while also supporting sites across the Southern region. Youll work across a broad technical landscape covering EUC, infrastructure, networking, and Microsoft 365 services - helping us maintain a reliable, secure, and high-performing environment.

As this is a regional role requiring significant travel to multiple sites, we are offering a company car, or car allowance, as part of the compensation package.

Pay, benefits and more:

Were looking to offer a salary of up to£38,000, and 25 days annual leave (plus bank holidays). Your benefits package includes acompany car or car allowance, a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme.

Youll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!

What youll do on a typical day:

• Deliver hands-on deskside and walk-up support at Head Office, managing incidents through ServiceNow and ensuring an exceptional end-user experience
• Support end-user devices, meeting room technology, and VC systems, maintaining consistently high standards across all Head Office collaboration spaces
• Provide on-site LAN/WLAN support including patching, cabling, installations, and occasional UPS/battery replacements
• Manage device imaging, deployment, and refresh activities, including supporting new site implementations and local technology refresh projects
• Maintain high-quality technical documentation, contribute to ITIL-aligned processes, and provide mentoring and technical guidance to colleagues

What you need to succeed at GXO:

• Strong organisation, analytical problem-solving skills, and the ability to prioritise effectively in a busy environment
• Experience in EUC and deskside support with solid knowledge of IT infrastructure, networking (Aruba/Cisco), Windows Server, imaging, and device security (e.g., BitLocker)
• Confident support knowledge of Microsoft 365 including Teams, SharePoint, OneDrive, and Exchange
• Excellent interpersonal skills with the ability to build strong working relationships across IT teams, business units, third-party partners, and end users
• A professional, proactive approach with the ability to manage multiple tasks, support projects, and adapt to travel requirements across regional sites

We engineer faster, smarter, leaner supply chains.

#LI-CM1

Company description:

GXO Logistics Supply Chain Inc.

Job description:

Have you been involved in administrative function within logistics industry and would like to further your knowledge? Maybe you looking for a new challenge in a fast-paced environment? Do you want to broaden your horizons?

If you answered yes, read on!

Here at GXO Bridgewater we are recruiting for a Stock and Systems Administratorto join the team, working in partnership with EDF.You will own the system driven side of warehouse operations keeping data accurate, resolving issues fast and ensuring everything runs smoothly through the WMS.

You will be working on a full-time, permanent basis, Monday to Friday, 7.5 hours between 06:00 and 18:00 therefore flexibility is essential.

At Bridgewater site you will be part of a strong team we can guarantee you will be valued here and far from just a number. There is a real focus on providing a brilliant working environment but dont take our word for it, come, and visit the site and see for yourself. Who knows where your career with GXO could take you?

Pay, benefits and more:

• An annual salary of £32,000.00
• 23 days of holiday plus Bank Holidays
• Healthcare and Dental cash plans
• Retail Discounts supermarket, fashion, tech, days out, food and drink, home, cinema, travel, sports, music and games, books, health and beauty, leisure, Enterprise rentals
• Extensive training opportunities with funded accredited courses
• Friends and Family Apprenticeships Not only can you learn and develop new skills, your friends and family can enrol on accredited courses too!

What youll do on a typical day:

• Carry out all administrative and system based warehouse tasks within agreed timescales, ensuring accurate data across the WMS and processing all incoming and outgoing documentation
• Monitor data accuracy, investigate and resolve discrepancies with warehouse teams, support audits and cycle counts, and provide clear, reliable reports
• Act as a central point of contact for queries from warehouse teams and customers, supporting WMS users with troubleshooting and escalating issues when required
• Maintain accurate reporting and Excel data while identifying opportunities to streamline workflows and improve system efficiency

What you need to succeed at GXO:

• Background in stock control with experience using Warehouse Management Systems (Manhattan preferred)
• Previous experience in system administration or a data focused role, with strong analytical and problem solving skills
• Proficient in Excel and able to communicate clearly with both technical and non-technical teams
• Highly accurate, organised and dependable, able to stay calm when resolving data discrepancies and confident in recommending improvements

We engineer faster, smarter, leaner supply chains.

Job Title: Desktop/2nd Line Support Engineer
Location: Salisbury (On-site, 5 days a week)
Salary: £31,000 - £33,000

A leading consultancy organisation is currently looking to recruit a 2nd Line Support Engineer to join their End User Services (EUS) team in Salisbury. Reporting to the EUS Lead Group, you’ll play a key second-line support role, responsible for resolving incidents, handling requests, and supporting project related tasks. You’ll work closely with our Service Desk and Level 3 teams to ensure high-quality service delivery and seamless communication.

Key Responsibilities

• Resolve second-line incidents within defined SLAs
• Complete user requests in a timely manner
• Maintain escalations at less than 2% per month
• Achieve CSAT scores of 4.5/5 or higher for incidents handled
• Communicate proactively with Service Desk and L3 teams
• Deliver project tasks within agreed timescales

What We’re Looking For

• Hands-on experience with Microsoft Windows 10/11 and Intune
• Solid understanding of desktop and laptop hardware
• Basic administration knowledge of SCCM (MECM) and Active Directory
• Working knowledge of networking concepts (LAN/WAN/vLAN, Wi-Fi)
• Familiarity with security tools, especially disk encryption using BitLocker

Our client is well-regarded for its commitment to delivering high-quality services to its customers. They are focused on providing a reliable and efficient customer experience supported by robust IT systems.

Client Details

I am working in partnership with this well known organisation to recruit for 1st Line Support member to provide essential technical support and maintain IT systems . The role is based in Newton-Le-Willows and requires a proactive individual with a keen interest in IT infrastructure.

Description

• Be the first point of contact for IT support and help resolve day-to-day issues quickly.
• Handle entry-level problems and escalate more complex issues to senior team members when needed.
• Take support calls from depots and drivers and provide clear, practical assistance.
• Mainly support drivers with issues related to in-house systems and applications.
• Help troubleshoot problems with returns processes and other operational systems.
• Assist with setting up devices, creating passwords, and getting users ready to work.
• Support a range of bespoke in-house applications and help resolve any issues that arise.
• Check and respond to support requests to ensure problems are dealt with promptly.
• Work with the team to keep systems reliable and running smoothly.
• Keep accurate records of issues, fixes, and processes.
• Follow company IT policies and guidelines.

Profile

• A desire to understand IT infrastructure, including hardware, software, and networks.
• Excellent communication skills, both written and verbal.
• Experience in providing technical support in a professional environment.
• Familiarity with service desk systems and ticketing processes.
• A proactive and organised approach to managing tasks and priorities.
• A passion for learning and keeping up with developments in IT.

Job Offer

• A competitive salary ranging from 25,000 to 28,000.
• Permanent position offering job stability.
• Supportive and professional working environment.
• Fantastic benefits package and on site parking.

Job Title: Field Data Center Engineer (Contract)
Rate: £200 per day
Location: London (multiple locations)
Contract Type: Contract

Role Overview

We are seeking an experienced Field Data Center Engineer to join our team on a contract basis. The successful candidate will provide on-site support across London data center locations, delivering either smart hands assistance or break/fix services, as well as cabling installations. This is a client-facing role that requires proven data center experience, technical expertise, and the ability to work independently across multiple sites.

Key Responsibilities

• Perform smart hands support (power cycling, visual inspections, hardware replacements, patching) or
• Carry out break/fix services for data center hardware, servers, and networking equipment.
• Install, test, and troubleshoot fiber optic cabling and copper cabling within data center environments.
• Rack, stack, and cable servers, switches, and other infrastructure equipment.
• Conduct regular site visits to perform preventative maintenance and ensure equipment integrity.
• Document all work performed, including cabling layouts, patching records, and incident reports.
• Work in coordination with remote technical teams to complete tasks and resolve issues.
• Follow health & safety standards, data center protocols, and client security procedures.

Requirements

• Previous data center experience (essential).
• Proven track record as a Data Center Engineer, Field Engineer, or similar role.
• Strong knowledge of fiber optic (single-mode and multi-mode) and copper cabling standards.
• Hands-on experience with hardware troubleshooting and component replacement.
• Ability to follow technical instructions from remote teams.
• Excellent communication skills and professional client-facing manner.
• Full UK driving licence and own vehicle (essential).
• ECS Card preferred.
• Must currently reside in the UK and have valid Right to Work (RTW).
• Willingness to travel between multiple London sites.

Contract Details

• Day Rate: £200
• Location: Multiple London data center sites
• Contract Length: 3 12 months
• Start Date: Open start date

Are you a tech-savvy problem solver with a passion for customer service? Join Key Group, a market-leading financial services company, as an IT Service Desk Analyst and be part of a dynamic IT team that keeps our business running smoothly.

Key Group has been helping people unlock a better retirement since 1998. As one of the UK’s leading later-life lending specialists, we provide expert advice and innovative solutions to help customers make the most of their retirement.

Our people are at the heart of what we do, and we foster a collaborative and supportive culture where you can develop your skills and grow your career.

What You’ll Do:

• Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions.
• Log and track IT issues, ensuring colleagues receive timely updates.
• Troubleshoot and resolve technical problems efficiently across various systems.
• Collaborate with 3rd line support and external suppliers when needed.
• Assist with onboarding new starters and managing system access.
• Ensure IT security and confidentiality are upheld at all times.

What We’re Looking For:

• Strong customer service skills with excellent communication.
• Experience in Windows Server, Active Directory, MS Office, D365, remote support tools, and more.
• ITIL Foundation qualification or equivalent experience.
• Ability to work in a fast-paced, agile environment.

Some of our benefits:

• 23 days holiday + bank holidays (rising with service)
• Additional holiday purchase scheme
• 1 Well-being Day
• 1 Charity Day
• Tier 1 pension (5% Employee, 8% Employer)
• Simply Health & Life Assurance
• A supportive and innovative workplace where you can thrive

If you’re ready to take the next step in your IT career, apply now and be part of a team that values innovation, collaboration, and career growth!

Administrator - Contract and Systems
Bromsgrove (B60)
27,000- 30,000
Monday-Friday, 9am-5pm (35-hour week) NO WEEKENDS
25 days holiday + bank holidays - Optional private healthcare - Enhanced pension contribution

Netbox Recruitment are currently supporting an independently owned, growing organisation in Bromsgrove (B60) who are looking to appoint a Contract & Systems Administrator to join their close-knit sales and customer service team.
This is a newly created role following investment in new systems, products, and a recent acquisition - offering genuine variety and the opportunity to grow with the business.

You’ll be joining a small, experienced team of six - with over 30 years’ service across the office - within a friendly, professional and hard-working environment where staff are truly valued.

The role would suit a tech-savvy, systems-oriented administrator who enjoys working across multiple areas of a business and communicating confidently with both internal and external stakeholders. Strong organisational skills and attention to detail are key.

The role

• Uploading, creating and cancelling contracts
• Updating systems and data entry
• Liaison and contract management - attending client meetings to review service delivery
• Assisting the office manager, commercial administrator and IT and systems manager with varied administrative and support tasks

This is a great opportunity to join a change based culture where you can make the role your own and where you skills will be developed and utilised across the group so a proactive person will fit in really well here.

Interviews on 27th February - Contact Sarah on (phone number removed) Option 2

Job Title: Service Desk Manager

Location: Manchester

Salary: Competitive

Job Type: Permanent, Full Time

At Netteam tX, we recognise and develop talent, fostering career growth through both lateral and vertical opportunities.

About the role:

As Service Desk Manager, you will lead a high-performing team with oversight of 3rd Line Engineers, Team Leader (1st/2nd Line) and Vendor Support. You will ensure service excellence using ITIL processes, drive innovation, manage major incidents, optimise service platforms and oversee NOC governance. Responsibilities include but not limited to, designing and improving service desk and NOC processes, ensuring SLA compliance, coordinating with vendors like Oracle, and analysing KPIs to enable data-driven decisions and organisational success.

Key Responsibilities:

• Champion ITIL best practices for service desk and NOC operations to ensure efficient, standardised processes and outstanding customer experiences
• Manage Level 3 engineers, providing coaching and performance oversight to deliver advanced technical solutions
• Manage Team Leader, providing oversight of 1st/2nd Line Teams
• Oversee and enhance customer experience by proactively addressing client needs
• Design and optimise workflows using industry standards and stakeholder input for operational excellence
• Ensure SLA compliance, lead governance, and implement corrective actions as needed
• Coordinate NOC processes including escalation, event monitoring, and incident response to maintain service stability
• Support Vendor Partnership Manager (e.g., Oracle)
• Drive continuous improvement using data, feedback, and industry trends to streamline service delivery
• Lead major incident response and escalation, ensuring rapid resolution and clear communication across teams
• Conduct problem management and root cause analysis, implementing lasting solutions and reducing incidents
• Analyse ticket data to uncover opportunities for automation and process improvements
• Deliver comprehensive reports on KPIs, SLAs, incident trends, and improvement results to guide decisions
• Optimise service desk tools (e.g., Autotask, IT Glue) for efficiency and business support
• Enforce compliance with company policies, regulations, and security standards
• Run regular service review meetings with stakeholders to present metrics and strategic recommendations
• Collaborate with cross-functional teams to ensure smooth integration of new services, customers, or acquisitions
• Serve as the escalation point for after-hours incidents to maintain continuity and satisfaction

About you:

Experience and Qualifications:

• Extensive experience in IT service management with a strong track record of delivering high-quality services, leading technical teams, and driving process improvements across NOC operations and customer success initiatives.
• Demonstrated expertise in leading, coaching, and developing Level 3 engineers within collaborative, high-performance environments.
• Robust technical background and hands-on proficiency with service desk platforms such as Autotask, IT Glue, and relevant monitoring tools.
• Comprehensive experience in major incident management, escalation procedures, service improvement initiatives, process design, and root cause analysis.
• Proven ability to manage SLA governance, conduct KPI analysis, and oversee compliance management, with a focus on implementing corrective actions to uphold high standards.
• Solid experience in vendor and partner management, including collaboration with major partners such as Oracle to ensure optimal service delivery.
• Advanced analytical and reporting capabilities, leveraging data-driven decision making and presenting performance insights to senior stakeholders.
• Exceptional communication skills, adept at translating complex technical requirements and service enhancements for diverse audiences.
• In-depth networking experience, including configuration, maintenance, and troubleshooting of network infrastructure to support business continuity and security.
• Proficient in the Microsoft 365 suite, with hands-on experience in administration, deployment, and user support for productivity and collaboration tools.
• ITIL certification required; advanced ITIL qualifications and a degree in IT or related discipline are preferred.

Personal Attributes:

• Professional, friendly, and approachable, with a strong commitment to team success and collaboration.
• Adaptable and resilient under pressure, able to prioritise and execute tasks efficiently in a fast-paced, evolving environment.
• Excellent written and verbal communicator, able to convey technical issues and process improvements clearly to both technical and non-technical stakeholders.
• Innovative, eager to learn and apply new technologies, and committed to fostering a culture of continuous improvement and operational excellence.
• Disciplined and focused, with strong problem-solving abilities and a commitment to maintaining the highest standards of compliance, security, and customer service.

Note: This description is not intended to establish a total definition of the job but an outline of the duties.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of: IT Services Manager, Senior Service Desk Engineer, Senior IT Technician, Senior IT Desk Support, IT Manager, ITIL Service Desk Manager, Senior Support Technician, may also be considered for this role.

Job Title: Fire & Security Systems Engineer

Location: Swindon

Salary: 40,000 per year

Job type: Full time - Permanent. Monday to Friday 8am to 5pm but with flexibility to suit.

Are you passionate about safety and security? Do you thrive in a dynamic environment where your expertise can make a real difference? Look no further! We are seeking dedicated professionals to join our client’s family-run business-a leading independent fire and security solutions provider.

About Us:

With over 30 years of experience, we specialise in comprehensive fire and security solutions. Our services include supplying, installing, commissioning, and maintaining fire extinguishers, fire alarms, emergency lighting, access control systems, intruder alarms, and CCTV. As an NSI Gold-accredited company for both Fire and Security, we take pride in our commitment to excellence.

Why Choose Us?

• Local Impact:Our growing franchise network across the UK provides personalised service, ensuring safety and security in their communities.
• Expertise:Our engineers are BAFE registered, bringing top-tier skills to every project.
• Respected Reputation:Since our formation in 1991, we have steadily grown to become one of the most respected solutions-led companies in the field.

Role Overview:

As an Engineer, you will assist in the installation and maintenance of fire and security equipment and expand your knowledge on different systems. Your workdays will be dynamic and diverse. One day, you might be installing fire extinguishers, while the next, you will be servicing a large commercial fire or intruder alarm system. Regardless of the task, one constant remains: you will always represent our client’s business and recognise the importance of delivering exceptional customer service.

• Variety:No two days are the same. You will tackle exciting challenges and contribute to safety.
• Impact:Beyond fixing systems, you will safeguard lives and property.
• Community:Join our close-knit team and make a difference in your local area.

The Important Bit - The Package:

• Local work around Swindon area
• 25 Days Annual Leave plus Bank Holidays
• Additional day off for your birthday
• Continuous ongoing training opportunities with direct access to training centre and support from the National Training Manager
• Company pension
• Company van, laptop, tablet, mobile phone, and uniform
• Permanent contract, Monday to Friday 8am to 5pm but with flexibility to suit.
• Opportunity to progress within the business across different departments or branches
• Private health insurance
• Profit share

Key Requirements:

• Previous experience in maintaining and fault-finding fire alarms, or access control systems, intruder alarms and CCTV (further training will be available) along with minor works desirable
• Excellent interpersonal and communication skills
• Ability to manage own workload with minimal supervision
• Diligence and commitment to providing excellent customer service
• Full UK driving license

Due to the nature of the business, successful applicants will be subject to Security Screening in accordance with BS7858.

More about us:

We are committed to promoting diversity and inclusion in the workplace. We believe that a diverse and inclusive workforce enhances our ability to meet the needs of clients and fosters a positive and collaborative work environment.

Applications are invited from individuals of all backgrounds, regardless of race, ethnicity, gender, sexual orientation, gender identity, age, religion, disability, or any other characteristic. Hiring decisions are based on merit, qualifications, and business needs.

We strive to create an inclusive culture where all employees feel valued and respected. As an equal opportunities’ employer, we actively encourage candidates from underrepresented groups to apply.

Please click APPLY to send your CV for this role.

Candidates with the relevant experience or job title of; Fire Alarm Systems Engineer, Security Systems Engineer, Infrastructure Engineer, IT Infrastructure Systems Engineer, Technical Systems Engineer, also be considered for this role.

Fire and Security Engineer
Location: Tunbridge Wells
Salary: Competitive salary plus bonuses
Our client is a leading competitor in the Fire and Security industry, and they are growing rapidly! With a track record of providing fantastic career opportunities, they are seeking a Fire and Security Engineer to cover Preston and the surrounding area

As an experienced Fire and Security Engineer, you will be responsible for the fault diagnosis, repairs, servicing, maintenance, small works of fire alarm systems, security systems (CCTV, intruder alarms, access control), and related equipment for both commercial and residential clients.
Requirements:

• Proven experience as a Fire and Security Engineer
• Ability to troubleshoot and diagnose faults in electrical systems and fire/security equipment.
• Excellent communication and customer service skills.
• Full UK driving license.
• Flexible and willing to travel Preston and the surrounding area

What’s on offer for the new Fire and Security Engineers?

• Competitive salary with bonuses
• Company van, tools, and mobile phone.
• Ability to manage your own diary offering a flexible work / life balance
• Ongoing professional development and training for each individual
• 30 days holiday (including public holidays)
• Pension scheme and other company benefits.
• Opportunity to work with a highly regarded national company with a reputation for excellence

If you’re looking for a role that offers high earnings, flexibility, and long-term career growth, this is the one for you.

Apply today or contact Flo Elmes on

(url removed)
(phone number removed)

Package

• Salary circa £30,000

• Company profit scheme

• Life assurance

• Private healthcare

We are supporting a well established global engineering technology business with a strong reputation for quality and innovation. The organisation operates internationally and is recognised for its positive culture and commitment to staff development.

This position sits within a small, collaborative IT team base just outside of Glasgow. The role will be site based, with some flexiblity for hybrid working once established.

If you are looking for a stable, well structured environment within a supportive small team, this would be a great opportunity to step into.

The Role

As a First Line IT Support Technician, you will act as the first point of contact for internal users across the business. This is a structured internal support environment.

Key responsibilities include:

• Providing first line helpdesk support via phone, email, MS Teams and ticketing systems

• Diagnosing and resolving hardware, software and basic network issues

• Supporting Microsoft 365 and cloud based systems

• Managing user accounts, permissions and devices

• Escalating more complex issues where required

• Accurately documenting issues and resolutions

You will gain exposure to cloud technologies and work closely with wider IT functions, making this a strong opportunity for someone looking to grow within IT support.

About You

• Foundational experience within an IT helpdesk or first line support role

• Good working knowledge of Microsoft 365

• Understanding of Windows environments and basic networking

• Strong communication skills and a customer focused mindset

This search is being managed exclusively by Connected Search Group. For a confidential discussion, please apply or contact us directly.

Are you an Application Support Analyst with strong Microsoft stack experience, looking to take ownership of business-critical systems?

We are working with a well-established UK construction and infrastructure group delivering major building and civil engineering projects nationwide. With a strong reputation for quality, safety and long-term partnerships, this organisation is investing in its technology function to support continued growth and operational excellence.

This role sits within a central IT team based in their Shared Service Centre in Hinckley, supporting users and systems across the wider business.

You will play a key part in the day-to-day administration, support and continuous improvement of the organisation s business applications estate. You’ll:

• Administer and support business applications running on Microsoft technologies including Azure, Windows Server, Entra, Active Directory and SQL Server
• Provide 2nd/3rd line support, ensuring incidents and service requests are seen through to resolution
• Support the installation, configuration and rollout of new applications
• Monitor applications, apply updates and security patches, and manage planned changes
• Log and present change requests at weekly change boards
• Troubleshoot technical issues and communicate solutions clearly to non-technical stakeholders
• Work closely with internal teams and external partners on BAU and project-based work

You ll ideally have experience with:

• Azure (IaaS, PaaS and SaaS)
• Windows Server, Active Directory and Entra
• SSO and networking fundamentals
• SQL Server (IaaS/PaaS environments)
• Application installation, configuration, upgrades and security patching
• Service management tools such as ServiceNow
• Change control and governance processes

The role is based in Hinckley 1 day per week with the remainder of the week WFH.
Salary: £30 000 - £35 000
Benefits: 28 days + bank holidays, private healthcare, bonus, pension, and more

If this sounds like your next role, please apply as we have interview slots available.

We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age.
We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.

Cloud Applications Analyst Location: Leicestershire /Hybrid (1 day per week in our office) Salary: £30,000 £37,000 DOE

We are looking for a Cloud Applications Support Analyst to join our clients Business Applications team, supporting a suite of business critical applications running on Microsoft technologies. This a great opportunity for someone with experience in Application Support looking to become an expert. The successful candidate will be trained up to take on senior responsibilities as the team evolves over the next 12 months. You will likely be in a role such as Applications Support, Business Application Support or Cloud Apps support already.

The role You will:

• Support and maintain core business applications running on Windows Server and SQL Server
• Handle BAU incidents and requests escalated from the service desk
• Work closely with Infrastructure, Networking and Modern Workplace teams acting as the glue between them
• Troubleshoot and resolve issues involving: o Windows Server application hosting o SQL Server backed applications o Active Directory / Entra ID integration o SSO and authentication
• Support and enhance line-of-business applications such as: o Sage o Primavera P6 o Exchequer o Other traditional Windows-hosted apps
• Contribute to project work, for example: o Migrations of business critical services (e.g. enhanced file transfer platforms) o Upgrades, integrations and new application rollouts There is a mix of BAU and project work, with the expectation that you will grow to own and lead projects over time.

What we re looking for Essential:

• Experience in an IT support role (typically 2 3+ years), ideally coming up through a service desk / 2nd line route and having existing experience in supporting business critical Applications that sit on a Microsoft tech stack.
• Solid experience supporting applications on Windows Server
• Hands-on SQL Server experience (querying, troubleshooting application/database issues)
• Exposure to the Microsoft stack, including: o Windows Server o Active Directory / Entra ID o SSO / authentication concepts
• Logical understanding of how infrastructure, networking and applications fit together
• Experience working with or around projects (e.g. assisting with migrations, upgrades, deployments) Nice to have:
• Experience with any of: Sage, Primavera P6, Exchequer or similar line-of-business apps
• Exposure to Azure (IaaS / PaaS) application hosting

Who this role will suit

• Someone with existing application support experience but keen to progress into a senior role.
• A technically curious analyst who enjoys understanding how applications hang together across servers, databases, identity and networking
• Someone who wants a clear development path towards a more senior application support / cloud applications role

How to apply

Please send your CV and a short covering;

• Your experience supporting Windows Server and SQL Server based applications
• Any experience you have with AD/Entra, SSO and authentication
• Your notice period We review applications on a rolling basis and will be arranging initial video interviews shortly.

Laptop Builder / 1-2 Line SupportDuration: 12 week initial contract (poss ext)
Rate: .64 per day via umbrella
IR35: In scope
Location: Wakefield, West Yorkshire. 5 days onsite

The main focus of the role is to build and image new laptops, then to issue them to staff, ensuring any issues are resolved and bitlockers are accessed.

Skillset requirements:

• Building Laptops
• Imaging Laptops
• Distributing Laptops
• Troubleshooting skills
• Excellent customer service skills
• Ability to communicate effectively with staff and customers (both written and verbally)
• Excellent organisational skills

Beneficial:

• Public Sector / Government experience

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at (url removed)

Position: Technology IT Officer

Location: Oxfordshire - Hybrid

Contract role: 3months

Salary: 150 - 250 - Inside IR35 PAYE

Technology IT Officer

Our Clients mission is to be the world leader in zero emission power systems. They are developing and manufacturing the technologies needed to decarbonise our planet. We are expanding across the geographies of UK, US and Australia and becoming a global company. As part of Fortescue, our vision is to be the number one integrated green technology, energy, and metals company.

About the role

This role provides exceptional on-site technology support across Fortescue’s UK offices. This includes hands-on assistance in a rotating manner through the UK Tech Hub locations, including Kidlington, Banbury and London locations. The role provides in-person support for end users, managing local technology assets, and ensuring the consistent delivery of a high-quality user experience aligned to Fortescue’s global standards.

This role requires a proactive and customer-focused professional who is passionate about technology, thrives in a fast-paced environment, and takes ownership of delivering high-quality service outcomes. The successful candidate will uphold Fortescue’s Service Management practices, including Hardware Asset Management (HAM), while fostering collaboration, professionalism, and continuous improvement across the UK region.

What you will do

Customer Satisfaction and Executive Support

• Deliver outstanding customer service and maintain professional, courteous relationships with end users.
• Provide in-person technology support via the UK Tech Hub (various office locations) and through on-site visits to other UK offices as required.
• Support visiting Executives, ensuring seamless technology experiences in coordination with the Perth Executive Support team.
• Act as the “voice of the customer,” promoting a culture of service excellence and continuous improvement.

Incident, Request & Problem Management

Asset Management & Stock Control

Key Relationships:

• Technology Service Delivery Lead - UK: Receive direction, prioritisation, and performance feedback; escalate complex issues for support.
• Service Management Team (Perth): Collaborate to ensure alignment with global ITSM and ITOM practices, including consistent use of ServiceNow, HAM, and operational standards.
• Global Service Desk & GTOC: Partner to manage escalations, knowledge sharing, and service handoffs.
• Perth Technology Site Support Team: Engage regularly to maintain consistency in processes, tools, and user experience across regions.
• FIT resolver groups and project teams: Support delivery of local initiatives, deployments, and minor projects.
• Fortescue Executives and staff: Deliver professional, efficient, and courteous technology support.
• Technology Vendors: Liaise and coordinate with external vendors to manage equipment deliveries, maintenance, and warranty activities, ensuring alignment with internal support processes.

About you

• Experience in an IT support or desktop engineering role within a corporate environment.
• ITIL v4 Foundation (minimum).
• Tertiary qualification in Information Technology or equivalent experience.
• Microsoft or customer service certifications (highly desirable).
• Proven experience providing end-user and device support, both hands-on and remotely.
• Experience with ITSM practices for handling incidents, requests, changes, and problems.
• Exposure to Hardware Asset Management (HAM) processes including stock, asset tracking, and lifecycle management.
• Experience supporting executives and senior stakeholders, ensuring discretion and service excellence.
• Familiarity with ITIL-based environments and enterprise collaboration tools.
• Experience managing meeting room technologies
• Experience supporting digital signage platforms
• Exposure to managing Event Audio Visual support
• Proficiency in Windows and macOS operating systems, M365, Teams, and Intune.
• Awareness of endpoint security, networking fundamentals, and collaboration systems.
• Understanding of ITOM practices such as event and configuration management.
• Working knowledge of ServiceNow or equivalent ITSM platforms
• Experience administering devices within Intune (e.g. mobiles, tablets, EUC)
• Knowledge in Microsoft Teams Room

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

We are working with a well-established and growing organisation to recruit an experienced IT Support Engineer to join their small but highly effective IT team. This is a varied, hands-on role supporting users across multiple sites. Reporting to the Head of IT you will play a key role in ensuring the smooth day-to-day operation of the business IT systems while taking ownership of IT query escalations and contributing to ongoing IT improvement projects.

This opportunity would suit a confident and proactive IT professional who enjoys autonomy, takes pride in delivering excellent user support, and is comfortable operating in a fast-paced, service-focused environment.

IT Support Engineer - The Role

Diagnose and resolve complex technical issues within agreed SLAs
Liaise with the Head of IT and third-party providers for complicated escalations
Conduct root cause analysis and implement long-term, permanent fixes
Support operating systems, business applications and core infrastructure and manage user accounts and permissions
Ensure Cyber Essentials Plus requirements are maintained
Support onboarding and offboarding processes in line with company policies
Support M365, device rollout and system deployment projects

IT Support Engineer - Requirements

Has strong troubleshooting and diagnostic skills
Communicates confidently with users of all technical abilities
Takes ownership and pride in delivering high-quality IT support
Good experience in Windows support, Microsoft 365 and Active Directory, Networking fundamentals

If you are an experienced IT Support professional looking for a broad, autonomous role within a supportive environment, we would love to hear from you.

Please apply with your CV or contact us for a confidential discussion.

Job Title: Ecommerce Manager
Location: Greater London
Salary: 40,000 - 48,000
Hours: Full-time, Mon-Fri (Hybrid, 3 days office, parking onsite)

About the Role:
As the Support Manager for eCommerce & B2C, you will lead day-to-day customer support operations with primary focus on consumer channels and digital commerce platforms. You will manage frontline customer relationships, oversee support team delivery across multiple digital touchpoints, ensure service excellence, and operationally support eCommerce platforms managed by the Head of Commercial Projects. This is an operational role focused on digital customer experience, team leadership, and driving online customer satisfaction, with supplementary B2B account support. To be successful in this role you will ideally have experience within Tech FMCG or FMCG.

What’s in it for you?

• Working within forward thinking gaming company
• Supporting culture
• Development opportunities
• Brilliant break out area with gaming consoles and fully stocked bar

Ecommerce Manager Responsibilities:

• eCommerce Platform & Marketplace Management
• Digital Analytics & Performance Tracking
• Team Leadership & Training
• Technical & Systems Management
• Channel Coordination & Cross-Functional Collaboration

Ecommerce Manager will have / be:

• B2C experience within Tech FMCG
• Experience managing third party marketing
• Proactive
• Adaptable
• Experience working across Europe & US markets ideally but not mandatory

EMM Security Administrator

Contract: February - August

• Clearance: BPSS to start (SC preferred but not required if eligible)

Role Overview

We’re looking for an experienced EMM Security Administrator to support the management and security of enterprise mobile devices and platforms. You’ll play a key role in ensuring mobile environments remain secure, compliant, and well-governed, working closely with IT and security stakeholders across the organisation.

This is a contract role offering flexible, predominantly remote working, with the opportunity to contribute to a high-profile, security-focused environment.

Key Responsibilities

• Administer and support Enterprise Mobility Management (EMM) platforms and mobile device environments
• Configure, update, patch, test, back up, and restore EMM platforms and applications
• Enrol, provision, monitor, and revoke access for mobile devices and end users
• Enforce EMM security policies and ensure compliance by users and IT teams
• Monitor device activity, security logs, and data usage to identify risks or issues
• Support encryption, authentication, and secure access controls across mobile environments
• Maintain accurate documentation, procedures, and audit records
• Ensure compliance with regulatory, governance, and security standards

Must-Have Skills & Experience

• 5 years’ unbroken UK residency (mandatory)

• Eligibility for Security Clearance (SC)

• Strong experience as an EMM / MDM / Mobility Security Administrator

• Intermediate technical knowledge of:

  • EMM platforms
  • Mobile operating systems (iOS, Android, etc.)
  • Encryption, authentication, and mobile security controls
  • Network security principles

• Experience with device monitoring, data logs, governance, and compliance

• Strong organisational, documentation, and customer-facing skills

• Ability to work independently in a security-sensitive environment

Nice-to-Have

• Active Security Clearance (SC)
• Relevant certifications in information security, mobility, or cloud platforms
• Experience working in regulated or public-sector environments
• Exposure to large-scale enterprise or shared service environments

Qualifications

• Degree or associate qualification in Information Security, Computer Science, Information Systems, or a related field
• Equivalent professional experience will also be considered

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

The Role

We are seeking a Junior 1st Line Support Engineer for a short-term contract position to join our support team at our Milton Keynes HQ. This role is ideal for someone early in their IT career who is looking to gain valuable experience in a fast-paced support environment.

As the first point of contact for our clients, you will be responsible for answering incoming support calls, performing initial triage, and resolving basic IT issues over the phone. You will work as part of a blended team of 1st Line, FCR, and 2nd Line engineers, with opportunities to learn from more experienced colleagues.

We’re looking for someone with a positive attitude, good communication skills, and a genuine interest in IT who can provide excellent customer service while developing their technical abilities.

Key Responsibilities

• Answering incoming support calls and providing first-line telephone support
• Performing initial triage to assess and prioritise support requests
• Resolving basic IT issues over the phone, including:
  • Password resets and account unlocks
  • Basic desktop and application troubleshooting
  • Email and Office 365 basic issues
  • Printer connectivity and basic configuration
  • User guidance on standard software applications
• Accurately logging all support requests as tickets with clear, detailed information
• Escalating more complex issues to senior engineers with relevant context and troubleshooting steps already taken
• Keeping clients informed throughout the support process with regular updates
• Managing your personal ticket queue and ensuring timely closure of resolved issues

Essential Requirements

• Basic understanding of IT fundamentals (Windows OS, Office 365, email systems)
• Excellent telephone manner and customer service skills
• Strong communication skills with the ability to explain technical concepts to non-technical users
• Patient and empathetic approach when dealing with frustrated users
• Good organisational skills and attention to detail
• Ability to multi-task and work in a busy environment
• Willingness to learn and ask questions when unsure
• Availability to start at short notice

Desirable Experience

• Previous experience in a customer service or support role
• Experience using ticketing systems
• Basic knowledge of Active Directory
• Familiarity with remote support tools
• Any IT certifications (CompTIA A+, Microsoft, etc.)

Personal Qualities

• Friendly and approachable demeanour
• Professional telephone manner
• Positive, can-do attitude
• Calm under pressure
• Team player who is happy to support colleagues
• Eager to learn and develop IT skills
• Takes pride in helping others and resolving issues

GCS is acting as an Employment Business in relation to this vacancy.