FIELD SERVICE ENGINEER

Covering Postcodes: B (any)

£43,673.99 + BONUS + VW TRANSPORTER + PENSION

What we offer:

• No Sundays
• Increase your earnings with monthly bonus, based on hitting your personal KPIs
• Additional Paid overtime when Required
• Company Van (including for personal use) including Fuel Card, Tools and PPE
• Industry leading support and Training
• Bi-Monthly Breakfast meetings to share best practise
• 28 days annual leave + option to purchase additional days
• Increase your earnings with monthly bonus, based on hitting your personal KPIs
• Access to Employee Benefits Hub, Health Plan, Unum, etc

What will you be doing?

• Working from home, you will receive daily appointments via a tablet device. Alongside this, your van will be stocked overnight by our couriers.
• You will visit customers with prearranged appointments via our scheduling team, where you will carry out a variety of work including servicing, repairs, diagnostics and commissioning to warranty and contract customers.
• You will be capable of delivering excellent customer service and top-quality solutions.
• Whilst full product training will be given, you will be confident in your diagnostics skills.

On a daily basis youll be responsible for:

• Visitingcustomersproperties to carry out a variety of work mainly diagnostics and breakdowns but also emergency repairs to annual servicing.
• Providing excellent customer service through effective communication
• Manage your workload of daily appointments via a tablet device
• Manage your van stock by ensuring all old faulty parts and good stock for credit are returned as well as receive new stock which are delivered over night are placed in their locations in the rear load space of your van.

Full Time -You will average 41.5 hours per week over the year working annualised hours (less in summer more in winter) but your pay will not change! This includes some weekend, evening and bank holiday work

About you:

We want to make sure youre set up for success in our mission. To be successful in your application youll need to;

• Hold domestic Gas ACS Certification or equivalent
• Full Driving License
• A background in servicing, repair and maintenance of gas boilers

*PLEASE NOTE Due to the nature of our work this role may require background checks, offers of employment will be dependent on obtaining the relevant level of checks.

At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.

Also open to the following location: Basingstoke

Summary of the role

A FCA regulated life & pensions service provider are seeking a dedicated professional to join the company, as a Real Time Analyst. They are looking for someone who will be responsible for Queue management, Intraday Reporting and Real-Time Insights; along with short-term forecasting, implementation and utilizing available resources to the best potential.

This position is vital for maintaining service levels, customer satisfaction, and making immediate staffing adjustments. Make real-time staffing adjustments to optimize service levels and reduce customer wait time. They are looking for candidates that also come with workforce management tools (such as - Verint, NICE/Genesys, Active OPS or relevant WFM tool).

What you’ll be doing

• Acting as the real-time monitor for the Operations team by providing direction, guidelines and performance updates to hit service level goals.
• Maintaining Healthy (best in class industry standards) Utilization, Occupancy, Adherence & Intraday SLA Levels.
• Recommending overall allocation of off phone activity in partnership with line and senior managers utilising performance and shrinkage analysis.
• Managing On phone and off phone activity.
• Appropriately respond to Service Level variations by working with Operations to match staff to demand and/or reallocate call volumes.
• Providing Periodic reports - real time and historical containing performance data to support operations management in a customer service contact centre.
• Providing analysis, support and reporting to the operations manager of utilization of workforce management activity in conjunction with strategic direction for Contact Centre (including real-time, historical and future data points).
• Proactively developing partnership relationships with internal users anticipating and providing solutions to user needs.
• Completing deliverables accurately and on time.
• Keeping current on business changes to ensure real time program compliance.

What we’re looking for

• Previous real time experience.
• Experience with Work Force Management tools, such as Verint, Nice, Genesys & Active OPS or other WFM tools.
• Skilled in Basic statistics, SQL, Erlang C.
• Experience with Workflow coordination.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Life on the team

Locations considered - Hatfield, Milton Keynes or Nottingham

Must either have, or the ability to undertake Security Clearance to be considered

As part of our expanding team, the Change Analyst plays a critical role in ensuring that all changes to systems, processes, and services are assessed, documented, and implemented with minimal risk and maximum efficiency. This position is at the heart of our Change Management process, providing structure and governance to maintain stability while supporting innovation and growth.

Key responsibilities include:

• Evaluating Change Requests:Reviewing proposed changes for impact, risk, and alignment with business objectives.
• Facilitating Approvals:Coordinating with stakeholders to ensure changes are properly authorized and scheduled.
• Maintaining Records:Keeping accurate documentation of all changes for compliance and audit purposes.
• Continuous Improvement:Identifying opportunities to streamline processes and enhance change governance as the team scales.

This role is ideal for someone who thrives in a dynamic environment, values attention to detail, and enjoys collaborating across multiple teams to deliver safe and successful change.

What youll do

• Ensure all Requests for Changes are registered on the Computacenter and Customers Tool Management System for tracking and auditing of SLA / OLA.
• Vet all RFC’s.
• Ensure all logged Request for Changes, are promptly and correctly approved by authorised approvers.
• Ensure all logged RFCs are updated on the Tool Management System with progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality.
• Ensure all Emergency Changes are efficiently processed in line with the Change Management procedure and communicated to relevant parties.
• Ensure all approved changes are communicated to all effecting service owners and the SOC Bridge.
• Liaise with all necessary parties to co-ordinate the change building, testing and implementation in line with schedules.
• Ensure all RFCs are closed within a timely manner.
• Attend and/or chair CAB meetings in absence of Change Manager or as requested.
• Ability to understand the impact of Change on a Customer environment.
• Managing the Risk associated and having the Authority to challenge Customer and CC requestors.
• Know your contractual service and obligations to understand the impact of customer driven change.
• Engagement with Configuration Management
• Escalate issues in line with company processes to ensure customer demands are met.
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation
• Own the Remote Services Forward Schedule of Changes
• (FSC) and ensure that the most up to date version is available for all to view and updates communicated.
• Provide ad-hoc and routine change management reports to the agreed timescales.

What youll need

• Works under general supervision.
• Uses discretion.
• Demonstrates analytical and systematic approach to resolving complex problems and assignments.
• Broad experience in IT Service environment.
• Proven ability to work under pressure and to tight deadlines.
• Analyst needs to work in a concise and professional manner
• Well-spoken/Articulated
• Good Time management skills
• ITIL v3 Foundation

Engineering Customer Support
Cosby, Leicestershire based

Check these questions out! If you say yes to one or more of them, then this could be the role for you!

Are you a Powered Access Engineer and want to use your technical and engineering knowledge in a warmer environment?

Are you someone who works in the automotive, fleet, construction plant or other engineering related industry within a technical helpline, customer service, administrative role and you fancy a change?

Do you know a bit about engineering and think that you might be able to provide advice and guidance to customers and colleagues?

Based from Cosby depot, we are looking for Technical Support Coordinator to join us. In this role you will be part of a small Technical team who take calls from our internal and external customers acting as a first response to any queries regarding our machines. As a Technical Support Coordinator, you’ll love to help and resolve problems as you’ll deal with a variety of people on the phone during the day covering a variety of issues. They might need some guidance and support using one of our machines or there might be a technical issue with the machine - whatever the query, you will be responsible for providing helpful advice and guidance in a positive manner ensuring that the problem is resolved efficiently.

This role is based at our Cosby, Leicestershire depot and the hours are Monday – Friday 8am - 5.30pm.

In reward we can offer a competitive salary, 25 days holiday + bank holidays, Westfield healthcare, Life assurance at x2 contractual salary, auto enrolment pension and access to retail discounts through our Lifestyle portal.

About you: -

• Based commutable to our office, with possible occasional visits to depot network and service providers.
• Demonstrable mechanical engineering knowledge (motor/fleet/automotive industry, powered access, construction).
• Demonstrable problem solving skills and an ability to find solutions under pressure.
• Credible communicator, oral and written, with an empathetic approach to customer service.
• Competent IT skills – MS Excel and Outlook with the ability to learn and operate internal systems.

Part of the Loxam Group, Nationwide Platforms are the UK’s leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need.

At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON™, a range of pioneering Material Handling Attachments (MHAs), and the SkySentry™ control and monitoring system.

At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment

Bristol & Surrounding Areas
Up to £40,000 per annum (DOE) + Overtime + Company Van + Benefits
Full-Time | Permanent

Whats On Offer

• Salary up to £40,000(depending on experience)
• Overtime available
• Company van & fuel card
• Mobile phone & tools provided
• 20+ days holiday + bank holidays
• Ongoing training & career progression
• Stable, long-term employment with a growing company

Join a Growing Fire & Security Specialist in Bristol

We are currently recruiting for an experienced Fire & Security Engineer with extinguisher servicing experience to join our expanding team covering Bristol and the South West. This is an excellent opportunity to join a reputable, forward-thinking company offering strong earning potential, job security, and career progression.

If you’re looking for a role with variety, autonomy, and the chance to work with industry-leading systems we want to hear from you.

The Role

As a Fire & Security Engineer, your responsibilities will include:

• Installation, servicing & maintenance of:

  • Fire alarm systems (conventional & addressable)
  • Intruder alarms
  • CCTV systems
  • Access control systems

• Inspection, servicing, and maintenance of portable fire extinguishers

• Fault finding and system diagnostics

• Completing electronic job reports and compliance documentation

• Delivering excellent customer service across commercial and industrial sites

Work will be primarily across Bristol, Bath, Gloucester, Swindon and surrounding areas.

What We’re Looking For

• Proven experience as a Fire & Security Engineer
• Extinguisher servicing experience (BAFE qualification desirable)
• Strong fault-finding and problem-solving skills
• Knowledge of BS5839 and relevant fire safety standards
• Full UK driving licence
• Ability to work independently and manage your own workload

Additional certifications (FIA units, IPAF, ECS/CSCS) are advantageous but not essential.

Why Apply?

• Competitive salary for the Bristol area
• Secure, permanent position
• Diverse workload across fire & security systems
• Opportunity to develop further qualifications
• Work for a respected and expanding company

Role: ILS / Product Support / Supportability - Obsolescence Engineer

Location:Yeovil /Bristol/Gosport, UK

Duration:12months

Role Type:Hyrbid (3 Days a Week Onsite)

Salary:Around £50 Dependingon experience

Role Overview:

Our globally renowned aerospace client is seeking an Obsolescence Engineer to support both current and emerging defenceprogrammes across its UK portfolio. The role will primarily be based in Yeovil/Bristol/Gosport, and will report to the Obsolescence Capability Lead within the Product Support Engineering function.

The successful candidate will contribute to the deliveryof effective Obsolescence Management services, supporting programme sustainability, availability, and long-term supportability across complex military platforms.

Key Responsibilities:

• Support the Obsolescence Capability Lead in delivering obsolescence management services across the clients portfolio, including the development and maintenance of processes and plans to meet evolving programme requirements.
• Identify obsolescence risksand opportunities at an earlystage, supporting the development of mitigation strategies and resolution plans.
• Prepare and contribute to technical briefings, meetings, and internalor external workinggroups.
• Attend and contribute to customer, supplier,and internal programmemeetings as required.
• Liaise with engineering, supply chain, training, and wider supportfunctions to ensurealignment with programme developments and support objectives.
• Engage directly with customers on obsolescence-related matters,providing informed technical support and guidance.
• Assist in the coordination and delivery of Support Engineering outputs (including CDRLs), ensuring timely inputs, high-quality reviews, and first-time-right delivery.
• Interface with the clients international obsolescence teams to ensure alignment between UK solutions and global platform strategies.
• Support wider businessinitiatives such as quality improvement, safety culture, mentoring, and capability development as required.

Skills, Knowledge and Experience:

• Eligibility to obtainUK SC security clearance is essential.
• Strong understanding of Support Engineering, with specific experience in obsolescence management within a military or defence environment.
• Ability to analyseand interpret engineering and support data to informdecision-making.
• Proven capability to work collaboratively across multidisciplinary teams to identifyoptimisation opportunities and improve customer outcomes.
• Experience liaising with OEM organisations to integrate UK solutions with wider platform strategies.
• Demonstrated commitment to quality, with a focus on first-time-right delivery.
• Familiarity with international support standards, such as Def Stan 00-600 and the ASD/AIA S- Series ILS specifications, is desirable.
• Degree-leveleducation in a relevant engineering discipline is preferred but not essential.

Sadly, sponsorship cannot be provided.

Engineer

London - within the M25

Are you an experienced Engineer with a background inautomatic doors, gates, shutters or access control systems?

Were working with a leading security and building systems company looking for anEngineerto join their service and maintenance team.

The Role

• Carry out fault finding, repair, and routine maintenance on door / gate systems across residential blocks and commercial sites.
• Diagnose and resolve issues on a range of systems
• Provide technical support and testing to ensure systems are fully operational.
• Liaise with clients and residents in a professional manner while representing the company on-site.
• Work independently

About You

• Previous experience as a Door Entry, Access Control, Automatic gae Engineer.
• Strong fault-finding and problem-solving skills.
• Confident working on wiring, panels, and control systems.
• Full UK driving licence.
• Excellent communication and customer-facing skills.

Package

• £50,000 - £55,000basic
• Company van
• Overtime opportunities
• Company benefits

Job Description

Working in a hybrid style, based at home and Dundee House office, you will work full time, 37 hours per week.

If you have any queries regarding this vacancy, please contact Dean Brown on 01382 434462 or email dean.brown@dundeecity.gov.uk

Requirements

You will have an HNC or equivalent in Business, Administration or related subject.

Responsibilities

Procurement Systems Administrator will provide specialist procurement systems advice and administration to Dundee City Council, to support the implementation of effective best practice procurement throughout the organisation, and support and promote corporate procurement policies, processes and systems. The postholder will ensure that systems run efficiently, users are supported and trained, data is reliable and reports which enables effective procurement and financial decision making.

The post supports the Team Leader (Procurement Systems) by assisting in all aspects in the day-to-day operation of the Council’s Procurement Systems.

The Individual

You will have experience in the use of a all Microsoft Office packages (or equivalent) - i.e. word processing, spreadsheets, databases and presentation software along with experience in using a purchase-to-pay system to support the organisation’s purchasing processes (e.g. PECOS, Oracle, SAP, Integra, Civica Purchasing, or other).

You will have excellent organisational abilities, with a proven ability to manage multiple tasks and priorities effectively. You will apply a high level of accuracy and thoroughness in all aspects of your work. Proven ability to manage competing priorities and deliver high-quality work within tight and conflicting deadlines, proficient in handling and maintaining detailed financial or statistical data and strong numerical and analytical skills, with the ability to interpret and work with data sets are essential.

You are an accomplished Python developer, you know your way around APIs, have a strong handle on supporting or configuring SaaS solutions and you thrive on customer interaction. Are you ready to make your mark on future-proof software?

We are Preservica and our groundbreaking active digital preservation solutions are at the razors edge eliminating the challenge of file obsolescence, data ROT and more, addressing the need for smart digital preservation technology. Our award-winning software is used by leading businesses, archives, libraries, museums and government organisations across the globe.

We are world leaders and proud of our achievements but to stay ahead we need the brightest and most talented commercial and technical innovators to join our professional services team and right now we are looking for a solid Technical Success / Integration Engineer.

About the Role

The Role

Working as part of the integration team with new customers and their IT teams across a range of commercial and government sectors, your key role will be the successful uptake and integration of their legacy data into Preservicas Active Digital Preservation solution.

You will be hands on in the upload and ingest of large volumes of digitized and born digital content, configuring roles and security and integrating and mapping to catalogs and metadata standards

Ideally with a background in either technical support or customer success within a records management or SaaS service environment, you will be familier with real-life best practice workflows, ingest routines and data/metadata mapping, using custom scripts and APIs. Equally you will have sound customer centric skills and a positve can-do attitude.

Responsibilities:

• Lead portions of customer onboarding projects, including data ingest and metadata mapping.
• Develop and maintain scripts (Python, PowerShell, or similar) to automate customer workflows.
• Work with APIs to support integrations
• Collaborate with senior team members to troubleshoot and resolve customer issues.
• Contribute to customer satisfaction by providing clear communication and timely support.
• Document processes and contribute to knowledge base articles for both customers and internal teams.
• Stay curious about emerging trends in digital archiving and SaaS integration.

Location:

This role can be operated as a hybrid role with monthly days in our Abingdon office.

Requirements

What We Look For:

• 5 years of professional experience in a technical support, customer success, or IT role
• Working knowledge of Python or another scripting language.
• Familiarity with APIs, XML, JSON, or other structured data formats.
• Understanding of metadata standards or digital archiving concepts (preferred but not required).
• Strong analytical and troubleshooting skills.
• Excellent communication skills and a customer-first mindset.
• Ability to work independently and as part of a team.

What We Offer:

As our business continues to grow we believe in investing in our people and giving them the support and tools to keep us on track. As well as a competitive salary and benefits package, we offer tangible career development opportunities and dedicated training time to support professional growth.

Preservica is an equal opportunities employer.

About this Role

Are you a Field Service Engineer, Mobile Plant Engineer or HGV Technician with experience in municipal vehicles or material handling equipment? Our Field Service Engineer role within Environmental Municipal Civil could be exactly what you are looking for.

As a Field Service Engineer, you will be out in the field maintaining and repairing specialist municipal, plant and utility equipment, including Road Sweepers, Tankers, Grabs, RCVs, Tippers and other specialist vehicles. From urgent breakdowns to planned maintenance inspections, you will play a key role in keeping essential services moving.

• Diagnose, repair and maintain DGEMC owned assets across customer sites
• Respond quickly to breakdowns and service calls to minimise downtime
• Use diagnostic equipment to identify mechanical, hydraulic and electrical faults
• Complete PMI inspections and submit accurate electronic reports via PDA
• Manage your own schedule, van stock and workload efficiently

About You

You are a hands on engineer who enjoys problem solving and working independently. You take pride in delivering quality work and building trusted relationships with customers on site.

• Minimum Level 2 mechanical or engineering qualification, or equivalent
• Proven experience working with plant, MHE, municipal or specialist vehicles
• Strong knowledge of hydraulic and pneumatic systems
• Confident diagnosing diesel engines and electrical systems
• Full, valid UK driving licence

Not sure you meet every requirement? We know that no candidate ticks every box. If you have transferable experience and the right attitude, we would still love to hear from you. Potential and commitment matter just as much as technical expertise.

About Us

Dawsongroup Environmental Municipal Civil is part of Dawsongroup, operating for over 90 years as a family business and over 50 years in asset rental. We continue to follow the values that shaped us for decades, now under the ownership of KKR, delivering smarter asset strategy to customers who rely on essential equipment every day.

• A strong safety and compliance culture
• Long term partnerships with customers across the UK
• Ongoing investment in high quality assets and modern facilities
• Specialists in municipal, civil and utility asset rental
• A people first culture built around integrity, growth and accountability

Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

About Your Future

We believe your career should grow as our business grows. In return for your skills and commitment, we offer development opportunities and a benefits package designed to support your wellbeing and progression.

• Competitive salary rates + enhanced overtime + company van
• Funded training and clear internal progression pathways
• 24 days standard leave allowance + Birthday + plus Bank Holidays + up to 10 days extra time served and purchase scheme
• 2x life assurance scheme
• Wellbeing and mental health support, cycle to work scheme and long term incentives

If you are ready to take your engineering career further with an asset rental business that genuinely values its people, this could be your next move. Join

Dawsongroup and help keep essential services running, because our people are our greatest asset and we invest in them accordingly.

#DG26

Location: On-Site or Hybrid - Paignton

Salary: Negotiable DOE (up to £47,500 for the right candidate, relocation allowance considered)

Benefits: Annual Bonus, 25 days annual leave (increasing to 30 with length of service), 4 x life insurance, employer pension contributions starting from 6% up to 14%, single private medical insurance and Medicash plan

The Client:
A global leader in advanced technology solutions. Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. Their automated test and assurance solutions accelerate technology development in the lab, and ensure new products and services perform in the real world. They design, manufacture and supply advanced satellite navigation test and simulation systems, many of which comprise radio frequency signal generators plus computer systems running complex application software; all designed in-house. These systems are sold all over the world to high-profile organisations and inevitably there are occasional problems experienced by the users - component failures, software bugs, documentation issues or the customer may simply need guidance and/or advice.

The Candidate:
You will be a motivated leader with a background in technical support or engineering, ideally with exposure to GNSS systems (GPS, Galileo, Glonass, etc.). You’ll have experience managing or supervising multi-national teams, excellent communication skills, and a flexible, pragmatic approach to problem-solving. The ideal candidate will be someone seeking to develop their leadership skills further, rather than a long-established senior manager.

The Role:
This is a supervisory position with a mix of management and hands-on responsibilities, focused on the EMEA Technical Support team. You will oversee daily operations, resource allocation, and customer satisfaction, while also ensuring smooth coordination with other global regions. The role provides a chance to combine people leadership with technical involvement, making it ideal for someone looking to step up into a broader leadership capacity.

Duties:

• Lead, manage, and develop the EMEA Technical Support Engineers.
• Set goals, monitor performance, and focus on team development.
• Coordinate with other global support teams and act as point of contact for escalations.
• Ensure KPI targets are met and customer satisfaction is maintained.
• Oversee ISO9001 compliance and drive process improvements.
• Manage resource levels, lab environment, spare stock, and assets.
• Provide input into reports, KPI reviews, and budget requirements.
• Represent the support function in roadmap reviews and customer visits.
• Collaborate with professional services and global support managers to align processes.

Requirements:

• Qualification in a relevant Engineering discipline.
• Good understanding of GNSS systems (SBAS, Beidou, IRNSS, GPS, Galileo, Glonass).
• Experience managing or supervising technical teams, ideally across multiple countries.
• Excellent English communication (written & verbal).
• Strong problem-solving and decision-making skills under pressure.
• Ability to prioritise effectively and manage multiple tasks.
• Willingness to travel internationally (up to 10%).

Desirable:
Experience with Spirent GNSS Simulation systems, project management, or formal management training.

To apply for this Technical Support Supervisor permanent job, please click the button below and submit your latest CV.

Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience.

Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.

About the Job:
Unity5 (formerly Chipside LTD) is a medium sized company working with over 180 local governments. We are now have a weekend vacancy, working both Saturday and Sunday to join our small friendly contact centre team. In this role you will be providing first line assistance to our local authority customers either by phone, taking inbound calls or responding to emails. You will be responsible for processing payments and handling queries relating to cashless parking and Digital permits system on behalf of local authorities.

This role will be based in our Brinkworth office near Swindon.

We work 8am-4 pm on Saturday and 10am-4pm on Sunday.

Who We re Looking For:
Candidates with a can do attitude, a good team player, someone who is a confident
communicator and looking to take on a new challenge in an established business. A Customer Service background is desired but not essential.
As one of our Customer Service Advisors you re main role will be to assist our customers with any questions they may have or obtaining permits and learning how to use the system.

What you’ll be doing:
Handling a range of inbound calls, you ll play a pivotal role when it comes to supporting our customers. We handle anything from permitted parking to cashless parking, you ll be assisting our customers via telephone and email correspondence ensuring the highest level of customer service and making sure the customers receive the desired outcome.

What training will there be:
No experience is necessary, however experience in a busy and changeable office environment would be advantageous. All training will be given regarding our bespoke systems and service level requirements. We do understand that each person learns differently so we take out time with training, although some of the role is learned on the job .

What are the benefits:
This is your chance to join a successful and well-respected local company that puts its staff at the forefront. You will benefit from modern facilities, a pension scheme, and a wellness scheme, flexible overtime.

We are an equal opportunities employer and welcome applications from everyone.

NO AGENCIES

Technical Support Manager

Our Benefits

• 4-day workweek: Uniqodo has been one of the first companies in the UK to adopt a company-wide 4-day workweek without a salary reduction and without employees working overtime or extra hours.
• Salary: £50-£55k dependent on experience.
• 25 days holiday per year.
• Pension scheme: a company-wide contributory pension scheme.
• Market-beating protection: We care about looking after our team. You will receive death-in-service insurance and access to not one but two private healthcare schemes that include health, dental, mental wellbeing support and more.
• Regular social events: We re a sociable bunch! Expect quarterly socials that range from escape rooms to sports days to arcades.
• Flexible working hours: We believe that excellent performance is more important than clock-watching; therefore, we give our team the flexibility they need around their core hours.
• Remote working flexibility: We currently work remotely, and we have the opportunity to meet face-to-face when necessary.

Why Uniqodo?

Uniqodo is a fast-growing SaaS business at the forefront of marketing technology. We are a Promotion Experience platform that helps e-commerce businesses achieve their marketing goals through promotions across different touchpoints of a customer journey. Have you ever enjoyed using a personalised voucher code online, been rewarded for your loyalty to a brand, or been given exclusive access to a sale? Those are exactly the kinds of great experiences we help our clients deliver.

We do award-winning work with some of the world s biggest and most loved brands, including Expedia, BT, EE, TUI, LG, Boots, QVC and The White Company and have won many industry awards, including Best Technology for Retail in the Performance Marketing Awards 2024.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, colour, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

Solving challenges isn t just what we do for our clients; it s how we approach everything we do. We re stronger together and like to go the extra mile to help people grow personally and professionally. Solving problems goes hand in hand with positive debate, and we encourage our team to challenge anything they can improve. Much of our platform results from our team seeing and recommending new solutions, features, and better ways of doing things.

The Purpose of this Role

We have an amazing track record to build on, with a wealth of impressive brand names on our client list and a bank of great client work. We re looking for a superstar to join us as our Technical Support Manager to provide excellent technical support and operational excellence that delights our clients.

You can expect to collaborate directly with our supportive engineering and client teams. We re looking for the right individual who is excited by the challenge of helping our clients achieve great results through our technology, is hungry to learn and loves collaborating with others to solve problems.

What you will do

Technical Support

• Provide excellent first and second-line support for technical queries about our platform directly to clients and internal teams by resolving issues promptly in line with our support SLA.
• Own the triage process to act as a definitive filter that protects the engineering team from distractions, attempting a resolution before escalation.
• Effectively manage client expectations and ensure realistic deadlines are met through excellent communication with the client and internal teams.
• Ensure every issue has the most appropriate priority and make client satisfaction a key factor in prioritisation.
• Identify opportunities for automation and suggest or implement improvements to the process that add value to the business.
• Develop and maintain our product, help centre documentation and onboarding materials. - Be the voice of our customer and summarise common pain points and product pitfalls into actionable feedback for the Product team.
• Help to design and iterate on the support and onboarding workflows and tools required to scale.

Client Excellence

• Collaborate closely with internal teams and foster good client relationships to ensure every interaction delivers client satisfaction.
• Communicate effectively and professionally with clients, assisting some of the world s largest brands like TUI, Expedia, BT and Boots.
• Provide pre-sale support to the sales and customer success teams in product demos and technical conversations about our products and prospective use cases.
• Manage and support integrations of new clients as part of the wider onboarding process. This will include advising on the right integration methods (JavaScript and API), as well as testing and troubleshooting issues with clients.
• Ensure timely and successful completion of client integrations by actively monitoring progress, collaborating with clients to address challenges, and resolving issues that may cause delays.

About You

Required Skills and Experience

If you have the following, we would love to hear from you:

• 4+ years experience working in a technical support or similar role.
• 3+ years experience in a client-facing role.
• Experience working in a similar role with a SaaS, e-commerce or marketing technology business.
• Good understanding of web-based applications and APIs with practical experience using Postman/curl or similar to debug endpoints.
• You are comfortable digging into API responses, inspecting web elements, and searching through logs to find the root cause of an issue.
• Experience using a ticketing system like Jira to manage the support process end-to-end.
• A proactive approach to work; you don’t just wait for tickets, you look for ways to improve documentation, automate repetitive queries, and refine internal processes.
• Excellent problem-solving and troubleshooting skills. You love technology and are excited about solving problems.
• Excellent written and verbal communication skills.
• Ability to confidently and professionally communicate with clients, prospects, engineers, and other colleagues.
• Good organisational skills and ability to manage a busy workload effectively.

Bonus Skills

The following are bonus points to your application, but not essential:

• You have experience building or improving support workflows and aren’t afraid to tell us when a process is broken.
• A previous software development or engineering role.
• Practical knowledge of JavaScript, PHP, Bash or Python.

Assessment Process

Successful applicants will be invited to participate in the following interview process:

1. Skills-based assessment
2. Initial video interview
3. Face-to-face interview, including a practical mock client assessment

Please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Service Analyst (SC Cleared) ITIL V3 ITIL V4

Leeds (Hybrid)

6 Month Contract

to £450/day (Inside IR35)

Service Analyst needed with active SC Security Clearance, managing and supporting Service Delivery Manager.

6 Month Contract based in Central Leeds (Hybrid). Start ASAP in Feb/March 2026.

Hybrid Working - 2 days/week remote (WFH), and 3 days/week working on-site from the Leeds office.

A chance to work with a leading global IT and Digital transformation business specialising in Government projects:

• Experience managing support services projects.
• Support the Service Delivery Manager, reporting, planning and operational oversight.
• Assist with day today service operations, providing cover across all the Service Management practice: incident, problem, service improvements, service design etc.
• Monitor service KPIs, ensuring services meet performance, quality and compliance standards by communicating in service reviews
• Escalate complex issues appropriately while maintaining ownership including participation in Major Incident
• Familiarity with Experience in ITIL or other service management frameworks. ITIL V3 required and ITIL V4 preferred.
• Banking / Financial Services domain experience preferred.
• Must hold active SC Security Clearance used on a project within the past 12 Months.

Cyber Security Engineer Cyber Support Engineer Remote Hybrid Manchester 50-60k

We are looking for a strong Cyber Security Engineer Cyber Support Engineer with Vulnerability remediation and Security Investigations & Monitoring & Reporting experience.

We are looking for a dedicated and enthusiastic Cyber Security Engineer to join our Cyber Security team, the Cyber Security Engineer will be responsible for ensuring the seamless operation of security technologies that protect the organisation from an ever evolving threat landscape. The Cyber Security Engineer Cyber Support Engineer will be supporting the development and implementation of security systems and controls, you will be responsible for monitoring, managing and maintaining the security infrastructure, thereby playing a key role in safeguarding the organisations data, assets and overall cyber security posture.

Key Accountabilities:

Deliver a range of key cyber security activities including:

Vulnerability remediation

Security Investigations & Monitoring & Reporting

Risk Assessment

Application Security audits

Identity Access Management

Job Title: Remote Support Engineer

Job Location: Nottingham/Home

Salary £55000 plus £6000 car allowance

Our client is an Independent Security Systems Integrator, with expertise built over four decades delivering security solutions for high-security, public space, transport, and infrastructure projects throughout the UK and Ireland.

About The Role:

Provide remote monitoring, preventative maintenance, fault rectification and first line technical support on security systems, networks and cloud hoisted platforms (CCTV, ACS, VMS, Azure, AWS, TCP/IP, VLANS etc) as managed through our Security Service and OnVehicle propositions, ensuring maximum system uptime, early health warnings and rapid fault resolution. The role will also provide technical support and assistance to our field-based engineers and helpdesk team. Whilst this a remote role, occasional visits to customer security systems may be required.

Duties & Responsibilities

• Monitor health and availability of security systems, networks and cloud services in line with any contract requirements, proactively identifying faults via system alerts, dashboards and analytics and taking appropriate actions.
• Remotely investigate system faults, resolving where possible or liaising and supporting the field-based engineers where onsite intervention is needed.
• Undertake remote planned preventative maintenance.
• Log, prioritise and manage incidents in line with contract SLAs (i.e. S1 S4)
• Manage users, permissions, devices and data flows.
• Track fault ownership through to full resolution.
• Review system health and assets, checking software and firmware versions are suitable, products are supported and compliant, and security firewalls and networks are resilient.
• Support the On-Vehicle and Security installation teams with remote configurations, system commissioning and technical product support.

Skills & Personal Qualities

• Technically proficient on enterprise level security systems, security networks (LANs, WANS, VLANs) and cloud storage systems.
• Experience with supporting CCTV, ACS and VMS.
• Strong understanding of IP networking (TCP/IP, VLANs, VPNs, bandwidth, firewalls) • Working knowledge of cloud-hosted platforms (Azure, AWS or equivalent)
• Ability to diagnose faults remotely, using logs, alerts and system data.
• Familiarity with Windows and other OS environments
• Able to diagnose complex problems remotely

Qualifications & Experience

• Security engineering or IT related qualification preferable.
• A minimum of five years experience in a similar role.
• Proven experience of working on enterprise level security systems.
• Knowledge of IT networks and cloud platforms preferred.

Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.

Location: Borehamwood, WD6 1JD
Salary: £35K £45K per annum, DOE + Excellent Benefits!
Contract: Full time, Permanent
Hours: Shifts outside of our standard operating hours (8am-6pm). The Out of Hours shifts will be on a rota basis and will include weekends.
Benefits: 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years service, Private Health Insurance after 2 years service

At Chalkline, we re more than just a Microsoft Solutions Partner we re a people-first business!

We specialise in Modern Work and Azure Infrastructure, and hold an Advanced Specialisation in Azure Virtual Desktop, we re proud to deliver technical excellence and outstanding service to every client.

Our commitment doesn t stop at our customers. We re just as focused on our team!

If you re passionate about tech, eager to develop your skills, and thrive in a collaborative environment, Chalkline is the place to grow. We have extremely high standards in everything we do and place importance on continued technical development achieved through Microsoft accreditations.

We are now recruiting for driven and capable 2nd Line IT Support Engineer to join our close-knit team in Borehamwood.

You ll work directly with our clients across a range of cutting-edge Microsoft technologies and provide high-quality support that makes a real difference to their businesses.

You ll play a key role in solving technical challenges, mentoring 1st line engineers, and contributing to ongoing product development and innovation.

In addition to this, as our 2nd Line IT Support Engineer you will be responsible for:

• Providing excellent 2nd line technical support to our clients
• Acting as an escalation point for the 1st line support team
• Troubleshooting issues across a wide range of systems and technologies
• Working on projects involving Microsoft 365, Azure, Intune and more
• Assisting with research and development of new services and solutions

Your Experience & Skills

We re looking for someone with at least 3 5 years of experience in an IT support or systems role and strong working knowledge of:

• Microsoft 365
• Microsoft Azure
• Microsoft Entra
• Intune
• Windows Server (2016 / 2019 / 2022)
• Active Directory
• Windows networking
• Basic routing, switching, and firewall rules
• Printer support and troubleshooting

You ll also need:

• Excellent written and verbal communication skills
• A strong customer-focused attitude
• A proactive, can-do approach to problem-solving

Why Join Chalkline

• Work with the latest Microsoft technologies
• Gain industry-recognised certifications
• Be part of a friendly, supportive team that values quality and professionalism
• Receive continuous learning and development opportunities
• Make a real impact in a growing business

Plus free parking, training programmes and much more!

If you feel you have the skills and experience to be successful in this role then click on APPLY today!

No agencies please.

An established, multi-site UK business is looking to appoint an experienced IT Support Engineer to join its growing internal technology team. Supporting a diverse user base across multiple locations, this role offers genuine scope to broaden technical skills while working within a collaborative and forward-thinking IT function.

This opportunity will suit a confident 2nd Line Engineer who enjoys troubleshooting complex issues, improving services, and working closely with both technical teams and non-technical stakeholders across the business.

The Role
As part of a collaborative IT support team, you will take ownership of escalated support requests, ensuring issues are resolved efficiently and professionally. You will play a key role in maintaining reliable, secure and high-performing systems that support day-to-day business operations.
Key responsibilities include:

• Providing 2nd Line support across desktop, server, network and business applications
• Managing incidents through to resolution with clear and timely user communication
• Conducting root cause analysis and contributing to long-term technical fixes
• Supporting Microsoft 365, Active Directory and Windows environments
• Assisting with device management across laptops, mobile devices and MDM platforms (Intune desirable)
• Supporting core business systems and liaising with third-party suppliers where required
• Contributing to system upgrades, service improvements and IT projects
• Supporting onboarding and offboarding processes, including hardware and software lifecycle management
• Assisting with networking fundamentals including LAN, WAN and Wi-Fi troubleshooting

About You
You will bring solid 1st and 2nd Line support experience and be comfortable working in a structured IT service environment. Strong communication skills are essential, with the ability to clearly explain technical issues to users at all levels.

We are particularly keen to hear from candidates with:

• At least 3 years experience in an IT support role
• Strong Microsoft 365 and Active Directory administration skills
• Windows 10 and Windows 11 support experience
• Experience working with ITSM or Service Desk systems
• Exposure to mobile device management solutions (Intune highly advantageous)
• A proactive, organised and customer-focused approach

What s on Offer

• Competitive salary
• 25 days holiday plus bank holidays
• Contributory pension scheme
• Ongoing training and development opportunities
• Clear scope for long-term career progression into Supervisory roles and beyond

Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 days of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)

Fire & Security Engineer £55k OTE + Company Van (Private Use)
Salary: £36,000 £40,000 (depending on experience)
OTE: £55,000+ with uncapped commission structure
Industry: Fire & Security

About the Company
Join a large national Fire & Security company that is a Gent system integrator, delivering high-quality solutions across fire alarms, access control, CCTV, and intruder alarm systems. With a strong presence across the UK, this company offers long-term stability, excellent career development, and specialist training opportunities.

Benefits Fire & Security Engineer

• Competitive salary up to £40,000 basic
• Uncapped commission structure with £55k+ OTE
• Company van with private use (BIK opt-in)
• Overtime rates available
• 22 days holiday + bank holidays (rising with service)
• Clear career progression within a national organisation
• Ongoing training and development, including Gent systems
• Supportive management and a well-structured working environment
• Callout rota managed by area hiring manager with flexibility.

Responsibilities Fire & Security Engineer
As a Fire & Security Engineer, you will:

• Install, maintain, and service fire alarm systems (Gent experience highly desirable), CCTV, access control, and intruder alarms
• Manage your diary and workload effectively to deliver high-quality service to clients
• Attend call-outs and emergency repairs as part of a scheduled rota
• Provide excellent customer service and represent the company professionally at all times
• Ensure compliance with all relevant industry standards and health & safety regulations

Requirements Fire & Security Engineer

• Proven experience with fire alarms, CCTV, intruder alarms, and access control systems
• Gent-trained or experience with Gent fire systems (highly advantageous)
• Full UK driving licence
• Strong technical troubleshooting and problem-solving skills
• Ability to work independently with minimal supervision
• Excellent attention to detail and a commitment to delivering quality service

Why Join?
This is a fantastic opportunity to join a national Fire & Security company where you can enjoy:

• Job security with a well-established, growing business
• Specialist Gent training and career development opportunities
• A healthy work-life balance with a typical 9-5 schedule
• Uncapped earning potential through a clear commission structure
• Being part of a supportive, experienced team using cutting-edge technology

Apply Now!
If you re an experienced Fire & Security Engineer, ideally Gent-trained this is your chance to join a large national Fire & Security company offering specialist training, genuine career progression, and uncapped earnings.

Whiteley

Full-Time, Permanent

Are you an experienced IT professional looking for your next challenge We re on the lookout for a talented 3rd Line IT Engineer to join our growing vibrant and collaborative Service Desk team. You ll be working alongside a close-knit group of four skilled Engineers who are passionate about delivering exceptional support and solving problems together and independently.

As a member of our team, you ll have the opportunity to mentor and guide Junior Engineers, helping them grow while making a real impact on the team s success. We re all about fostering a supportive environment, and we fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career.

While you ll be part of a fast-paced, customer-focused environment, we re committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a month.

If you re ready to bring your expertise to a place that values your growth and development, we d love to hear from you!

Benefits of working for Tailor Made Technologies:

• A competitive salary.
• Training opportunities set out with a clear training structure.
• Progressive working environment with access to voice your opinions to decision makers.
• 25 days holiday plus bank holidays.
• Your birthday off.
• Flexi health plan cover and access to a range of Health Benefits.
• IT Purchasing Scheme.
• Company Pension.
• An active Social Committee who plans monthly competitions and events.
• A brilliant breakout room with free breakfast and a pool table.

Join a Trusted Partner for Transformative Managed Technology.

Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals.

Partnership-focused with a deep and deliberate understanding of customers strategic goals, our in-house teams tailor our services to suit every client s unique requirement and drive business growth.

Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets.

Duties and Responsibilities of our 3rd Line IT Service Desk Engineer:

• Advanced Technical Support: Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems.
• Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements.
• Problem Management: Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference.
• Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations.
• Technical Documentation: Create and maintain comprehensive documentation.
• Customer Support: Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software.
• Training and Mentoring: Provide guidance and support to Junior Engineers and support staff.
• On Call: There is an expectation to be on call once a month.

Your Previous Experience:

• Microsoft Windows desktop and server configuration and support experience.
• Microsoft Exchange On Prem and Online configuration and support experience.
• Terminal server environment configuration and support experience (Citrix, AVD, RDS).
• Active Directory configuration and administration.
• Strong knowledge and understanding of Group Policy.
• Strong general networking skills (CLI, Subnetting, NAT).
• Good understanding of DNS.
• Router configuration and support experience (Cisco, HP, Draytek).
• Firewall configuration and support experience (Watchguard, SonicWALL).
• HP ProLiant and Dell PowerEdge Server Hardware support experience.
• VMware and Hyper V support experience (VCP an advantage).
• Storage technologies (NAS, NetApps, Synology).
• Strong understanding of Office 365.
• Strong understanding of Microsoft Azure.
• Strong understanding of Microsoft Intune.
• Strong understanding of SSL Certificates.

Essential Skills:

• Excellent communication skills.
• Organisational skills.
• Results driven with a proven track record.
• Team player.
• Self-motivated and proactive.
• Ability to be resilient and to work under pressure.

Apply today.

Location: North Wales
Contract: 2-3 Months
Rate: 200 per day (Inside IR35)
Hours: Monday to Friday (standard business hours)

We’re currently recruiting for an NPPV3/ SC Cleared Deployment Engineer to support a Windows 11 deployment project based in North Wales. This is a short-term contract starting ASAP.

You’ll be responsible for delivering Windows 11 upgrades across user devices, ensuring minimal disruption to end users while maintaining security and compliance standards.

Key Responsibilities:

• Performing Windows 11 upgrades and device builds
• Backing up and restoring user data where required
• Troubleshooting upgrade and compatibility issues
• Providing face-to-face user support during rollout
• Ensuring devices meet security and compliance requirements

Requirements:

• Active NPPV3 clearance (NPPV2 may be considered) or SC Clearance
• Previous experience delivering Windows 10/11 upgrade projects
• Strong desktop support / field engineer background
• Excellent customer-facing skills
• Ability to work onsite in North Wales, Monday-Friday

This is an urgent requirement, and we’re looking to move quickly.

If you’re NPPV3/ SC Cleared with IT desktop support / field engineer experience apply now.

Further information available upon application.
Please contact (url removed) or call (phone number removed) for more information.

ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.