Our client is a respected IT outsourcing and managed services provider, delivering innovative IT solutions to SMEs across the South-East. They are passionate about technology, teamwork, and personal development – an environment where you can truly grow your skills and advance your career.
Service Desk Engineer (1st–2nd Line) – Develop Your IT Career!
Location: Horsham (Must be a driver with your own transport)
Salary: £27,000 – £34,000 DOE
Hours: Monday – Friday, 09:00 – 17:30
As a Service Desk Engineer (1st–2nd Line), you will be the friendly, knowledgeable first point of contact for clients. You’ll solve technical issues, maintain systems remotely, and support project delivery alongside experienced senior engineers.
Key Responsibilities
* Act as the first line of support for all incoming client queries via phone and email.
* Log and track requests in AutoTask, ensuring clients are updated throughout the process.
* Provide remote support using RMM tools, managing alerts and performing basic troubleshooting.
* Assist in monitoring, managing, and maintaining backups and device configurations.
* Escalate complex issues to senior engineers when required, maintaining strong collaboration across the team.
* Support small installations, projects, and deployments under guidance.
* Keep workspace, documentation, and systems organised and secure.
* Identify opportunities to improve efficiency and client satisfaction.
What Our Client is Looking For
* Commercial IT support experience at 1st–2nd Line level (ideally within an MSP environment).
* Familiarity with Microsoft 365, Windows Server, and desktop support.
* Understanding of networking fundamentals (DNS, DHCP, firewalls, VPNs).
* Excellent customer service and communication skills under pressure.
* Strong organisational skills and a drive to learn new technologies.
* Full UK driving licence and own vehicle (essential).
Why Join?
* Friendly, collaborative team culture.
* Exposure to a wide range of technologies.
* Ongoing training and career development opportunities.
* Competitive salary and benefits.
Apply today and join a team that invests in your professional growth and success!
Please note: Applicants must be eligible to work in the UK indefinitely and without sponsorship.
For your information
*Interested? Please send your CV in as a Word format only
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Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven’t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.
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At Valeo Foods UK we bring together a family of much-loved UK food brands supported by the scale and ambition of a global investment partner. From Kettles bold crunch to Rowses natural sweetness, through to Matthew Walker and Barratt Sweets, our portfolio blends heritage, craft and category-leading innovation.

Alongside our branded portfolio, we are also one of the UKs largest suppliers of private label products, partnering with major retailers to deliver quality and category expertise that meets the needs of millions of households every week.

As a business, were on a journey of transformation. Were strengthening our operations, driving quality and investing in our people. Its an exciting, fast-moving environment where heritage meets new thinking, and where every colleague contributes to shaping the future of food across the UK.

Join us and play your part in building the next chapter of some of Britains most loved brands.

Job Description

Multi-skilled Engineer - Blackburn

Panama Shift

Are you an experienced Multi-skilled Engineer looking for a new challenge? Look no further! Valeo Foods, a manufacturer of some of the UKs best loved snacks and confectionery, is looking for a new member of the team!

What you’ll be doing:

• Efficient diagnosis and correction of electrical and mechanical faults site-wide
• Installation and commissioning of all new and repaired machinery and equipment
• Assist manufacturing with machinery adjustments, changeovers and set up
• Machine performance improvements and reduction of downtime, and supporting continuous improvement initiatives
• Daily responsible utilising the CMMS system as applicable:
  • The daily reporting of breakdowns
  • Complete all assigned PPM & corrective activities
  • Prioritisation of repair work based on business priorities
  • Understanding failure root cause analysis experience of FMECA
  • Supporting External Contractors
  • Technical support for production when required
• To maintain the highest standards in housekeeping, adopting a clean as you go policy
• To maintain the highest standards in completing paperwork and CMMS entries ensuring the quality of information is clear and concise.
• Supporting with Capital Projects development and implementation.
• Support the CI culture and related projects across the engineering and Production department

Qualifications

Knowledge / Skills / Experience

• Relevant engineering qualification minimum Level 3
• Able to prove competency in all forms of isolation, electrical safety and safe panel entry
• Experience of FMCG operations
• PC Literate (thereby able to use computer-based maintenance systems)
• Flexibility
• Health and Safety driven

You will be:

• An “out of the box” thinker who isn’t afraid to share a “light bulb” moment!
• Health and Safety driven.
• Willing and able to work both independently and as part of a close team.

Additional Information

Join Our Team:If you’re ready to challenge the norm, inspire others, and make a real impact, we want to hear from you! Apply now to become part of the Valeo Foods UK team and take your career to the next level.

At Wanstor, we’ve been delivering award-winning IT solutions for over 22 years, and we’re proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology.

Wanstor stands at the forefront of the industry with a full portfolio of high-quality services. From our award-winning managed services to our robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you’re looking for a place where your skills can thrive and grow, you’ll feel right at home here!

We’re looking for several Service Desk Analysts to join our teams. This role will see you working with some of our leading customers providing a first class support experience. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience - the first voice, the first solution, and the first impression.

This role goes beyond answering calls and logging tickets - it’s about owning every challenge, delivering exceptional support, and making a real impact on the day-to-day operations of our customers.

What You’ll Do

• Responding to client’s technical issues via phone and email, triaging reported problems, resolving them, escalating them where necessary to more senior colleagues.
• Logging calls using service desk tools ITIL processes, working within these frameworks to deliver customer services levels >90% managing incidents to achieve where possible first call resolution and other company KPI’s.
• Maintaining good customer relations, including visiting sites within the greater London area.
• Managing user accounts within Office365 and allocating licenses.
• Managing Active Directory and Azure services including the creation of user accounts and amending permissions where needed.
• Using remote tools such as MDM, Remote control & Chat to resolve user requests.
• Deploying PC’s through Windows Autopilot and Intune.
• Setting up and configuring Windows based PCs and laptops.

What You’ll Need

You will have already started your journey within IT but are looking to develop your skills within a fast paced and supportive environment. You may have the following experience: -

• IT support experience at a 1st line level
• Knowledge of ITIL, incident, problem and change management.
• Experience taking responsibility and ownership of stakeholders and projects
• A desire to provide excellent, proactive, customer service
• Well organised, able to multitask and work autonomously
• Positive and energetic
• Happy to work a variety of shifts including weekends

The Role

As an L1/L1.5 Technical Support Engineer, you will diagnose and resolve a variety of technical issues while maintaining high levels of customer satisfaction. You will work within the ITIL framework, managing the lifecycle of Incidents and Service Requests.

Key Responsibilities

• Omnichannel Support: Handle inbound calls, chats, and emails, ensuring all issues are logged, categorized, and prioritized in the ITSM tool (ServiceNow/Remedy).
• Technical Troubleshooting: Resolve issues related to Windows OS, O365, VPN, and Citrix.
• User Administration: Manage account creations, password resets, and distribution lists via Active Directory and Office 365.
• Hardware & Mobility: Support and configure desktops, laptops, printers, and mobile devices (iOS/Android).
• Escalation: Identify complex issues and escalate to appropriate resolver groups while maintaining ownership of the user experience.

Technical Skillset

• Must-Have: Active Directory, O365, Windows 10/11, VPN troubleshooting, and Citrix.
• Hardware: Proficiency in supporting laptops, tablets, and peripherals.
• Mobile: Experience with Mobile Device Management (MDM) and mobile OS.
• Advantageous: Knowledge of Infrastructure, Exchange, or Server technologies.

Requirements

• Experience: 1-3 years in a Service Desk or Technical Support environment.
• Education: Any Graduate.
• Language: Native or C1-level English proficiency (CEFR).
• Soft Skills: Excellent communication, a natural aptitude for troubleshooting, and experience supporting US/UK-based customers.
• Flexibility: Ability to work in a 24x7 shift rotation.
• ITIL: Strong awareness of ITIL methodologies (Certification is a plus).

Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

1st Line IT Support Engineer

Location: North West London - close to Stonebridge Park StationSalary: £26,500Hours: Monday-Friday, 08:30-17:30Department: IT

Overview

My client is seeking a proactive and customer-focused 1st Line IT Support Engineer to join their growing team. This role is ideal for someone looking to build on their technical foundations within a fast-paced environment, supporting both on-site and remote users across 7 UK locations.

You will work closely with the IT Manager, delivering high-quality technical support, resolving user issues, and supporting the stability of a Windows-based infrastructure. This is an excellent opportunity for an IT graduate or an early-career engineer looking to further develop their skills across Microsoft, networking, and server technologies.

Key Responsibilities

• Provide 1st line support for service requests, incidents, monitoring tasks, and daily checks within agreed SLAs
• Manage and resolve service desk tickets, escalating to 2nd/3rd line when necessary
• Support service desk processes including Joiners, Movers, and Leavers
• Deliver excellent customer service to all users across the organisation
• Identify opportunities to enhance IT services, tools, and internal processes
• Drive improvements to user experience and service desk performance
• Assist the wider service desk team with troubleshooting, analysis, and issue resolution
• Support end-user training on key platforms and technologies
• Maintain accurate stock levels and asset inventories
• Share updates with the wider team on changes, maintenance, known issues, and new services

Essential Skills & Experience

• Experience supporting end users within an IT environment
• Azure and on-prem Active Directory administration
• Windows 10/11 operating system support
• Microsoft 365 / Office 365 user administration
• Understanding of LAN/WAN networking, TCP/IP, DNS, VPN
• Experience using an incident/request helpdesk management system
• Hardware and software asset management
• Strong troubleshooting and problem-solving skills
• Right to work in the UK

Employer description:

The Royal College of Physicians (RCP) is a professional membership body for hospital doctors, with over 40,000 members in the UK and internationally. Founded in 1518, we work to improve patient care and reduce illness through education, influence and collaboration.

We are committed to creating an inclusive, supportive workplace where our values - taking care, learning and being collaborative - guide everything we do.

About the role:

You will join our IT Services team and provide first-line support to colleagues across the organisation. This is an excellent opportunity to gain hands-on experience while working towards a recognised apprenticeship qualification.

Responsibilities:

• Providing initial triage of service requests and identifying the appropriate IT resources
• Logging, monitoring and tracking incidents through the call management system
• Providing first-line resolution for hardware, software and application issues
• Escalating incidents and service requests in line with service level agreements
• Keeping users informed of progress and ensuring excellent customer service
• Supporting desktop hardware, operating systems and business applications
• Assisting with desktop asset management
• Contributing to service improvement by analysing call trends and identifying recurring issues
• Adhering to IT policies, information security standards and health and safety requirements
• Supporting the wider work of the IT Services department where required

You will work both independently and as part of a team, communicating with users via telephone, face-to-face, Microsoft Teams and the call logging system. Full support and mentoring will be provided by experienced Desktop Support Analysts and the IT Service Manager.

Desirable skills:

• Good communication skills (verbal and written)
• Strong customer service skills
• Basic understanding of Microsoft Windows
• Awareness of Microsoft 365 applications
• Problem-solving ability
• Organisational skills and attention to detail
• Basic understanding of computer hardware components
• Interest in IT systems and emerging technologies
• Positive, “can-do” attitude
• Enthusiastic and keen to learn
• Self-motivated and proactive
• Team player
• Reliable and responsible
• Curious and innovative mindset
• Committed to continuous professional development
• Able to demonstrate professionalism and appropriate workplace behaviours

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 35 hours a week. Standard working hours are on a rota to cover between 8am and 6pm, Monday to Friday.

Benefits:

• Staff discounts on cinema tickets and high street brands
• Professional development and training opportunities
• Cycle to work and corporate eye care schemes
• Life assurance and occupational health support
• Employee assistance programme providing 24/7 support
• Enhanced maternity and paternity pay

Future prospects:

This apprenticeship provides a strong foundation for a long-term career in IT. On successful completion, there may be opportunities to apply for permanent roles within the IT Services team, subject to performance and organisational needs.

Potential career pathways include:

• Desktop Support Analyst
• IT Support Technician
• Application Support Analyst
• Infrastructure or Systems Administrator

You will gain valuable experience within a respected national organisation, developing both technical expertise and professional skills to support future career progression.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

NEW CONTRACT ROLE - LEVEL 2 TECHNICIAN ASAP START Onsite - Chelmsford 3-6 Month Contract Possible Extension

THE OPPORTUNITY

We’re looking for an experienced Level 2 Technician to support an onsite deskside support contract in Chelmsford.

This role is focused on end-user support, providing hands-on assistance with PCs, laptops, peripherals, and basic software issues. It’s ideal for a customer-focused technician who is confident working independently while delivering a high standard of onsite IT support.

THE ROLE

• Provide deskside support for service requests involving PCs, laptops, phones, and peripheral devices
• Diagnose and resolve hardware and basic software issues
• Prepare, install, and configure end-user devices
• Deliver professional, client-facing technical support with strong communication and customer service
• Perform service tasks in line with defined procedures and standards
• Support equipment disposal and decommissioning activities
• Accurately document all work performed and update ticketing systems
• Work independently while escalating issues where required
• Provide feedback on technical processes to help drive service efficiency improvements

TECHNICAL SKILLS / REQUIREMENTS

• Experience working in a Level 1 / Level 2 IT support or deskside support role
• Strong working knowledge of:
  • PCs and laptops
  • Peripheral devices
  • Basic software troubleshooting
• Confident supporting end users in a face-to-face, onsite environment
• Strong verbal and written communication skills
• Ability to work on issues of moderate complexity with minimal supervision
• Comfortable following defined processes while exercising independent judgement
• Typically 2-3 years’ experience in a similar IT support role

IT Support Engineer Required to join an IT company based in Hampshire this role is paying £200 per day (Inside IR35)

Basingstoke - Onsite/Hybrid 1-month rolling contract

We’re looking for an IT Support Engineer to join on a rolling contract basis, providing BAU support across users, devices, and core systems.

The role

• Provide 1st/2nd line support via the service desk (remote and in person)
• Manage and resolve tickets within SLA, escalating where needed
• Build, configure, issue, and return IT equipment (laptops, PCs, printers, scanners)
• Update and maintain Active Directory and M365 accounts
• Support starter onboarding and leaver offboarding processes
• Monitor backups and asset management tools
• Liaise with 3rd parties for equipment repair and licensing

Skills needed

• Strong end-user support background, with experience in ticketing systems
• Good knowledge of Active Directory and Microsoft 365
• Confident troubleshooting PC hardware and peripherals
• Clear communicator at both technical and non-technical levels
• Able to prioritise and work calmly under pressure

Rates depend on experience and client requirements

About Prolinx:

Prolinx, The Secure Sovereign Company, established in 1997, is a British owned SME with assured UK sovereign data centres. We are industry leading experts at delivering innovative cloud solutions to Defence, National Security, Government, Academia and Industry and their partners where seamless connectivity and collaboration is the key to enabling secure data driven success.

About the role:

We are seeking a proactive and customer-focused IT Service Desk Apprentice to join our team in providing 24/7/365 support for end users. The ideal candidate will be responsible for delivering high-quality technical support, troubleshooting and resolving IT issues, and ensuring minimal downtime for our users, no matter the time of day. This is an exciting opportunity for someone who thrives in a fast-paced environment and is dedicated to ensuring the optimal performance of IT systems and services.

Responsibilities:

• Serve as the primary point of contact for all IT-related inquiries and incidents from end-users via phone, email, or ticketing system.
• Troubleshoot and resolve issues related to operating systems, applications, printers, networks, and other IT-related tools.
• Document all support requests and resolutions in the ticketing system, ensuring accuracy and completeness.
• Contribute to the development of internal knowledge base articles and user guides to improve self-service and troubleshooting.
• Communicate with end-users to update them on the status of open issues and provide clear instructions for resolution.
• Prioritise and escalate unresolved issues to other support teams as necessary.
• Monitor system alerts and perform routine checks to ensure IT services are running optimally.
• Collaborate with other departments and IT teams to resolve complex issues and improve service delivery.
• Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines.
• Provide excellent customer service, maintaining a professional demeanour and ensuring high user satisfaction.
• Adhere to the Prolinx Security Policies in all practices to ensure our continued compliance with the Secure by Design Principles.

Desirable skills:

• Familiarity with relevant engineering tools, programming languages, or technologies.
• Familiarity with enterprise products such as Microsoft 365, VDI solutions, and collaboration tools (e.g., Teams, SharePoint).
• Strong desire to learn and develop technical skills.
• Hands-on experience with tools like ServiceNow, Jira Service Management, or similar ITSM platforms.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Basic problem-solving skills and the ability to troubleshoot hardware and software issues effectively.
• Strong customer service orientation, with a focus on providing timely and effective support.
• UK driving licence - required.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 9am - 9pm, 4 on 4 off, 12 hour shifts.

Benefits:

• Pension scheme: Generous pension plan with company contributions up to 10%.
• Electric car salary sacrifice scheme: Enables employees to obtain an electric vehicle through salary sacrifice arrangements.
• Annual learning credits: Funds allocated for continuous professional development each year.
• Company bonus schemes: Performance-based bonuses available.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

About Estuary Housing Association: Estuary is a Housing Association with a strong and clear regional commitment within Essex. We work very successfully within every district in Essex, the three outer East London Boroughs and in the Suffolk Coastal District. We currently own and manage over 4600 properties. We are always looking at ways to increase the number of homes we can offer and believe it is important to build communities, not just homes.

About the role:We are now looking for an eager candidate to join us as an apprentice. The Service Desk operates in an enterprise environment underpinned by the ITIL framework. You will perform installation and configuration of hardware, operating systems, software, and applications within existing standards and predetermined timescales.

Responsibilities:

• Provide quality technical maintenance and support for all user-based IT hardware and software
• Offer end-user support for onsite devices and networks, guiding staff or clients through actions via ITSM Tool, MS Teams, face-to-face, or over the phone
• Support standard and authorised non-standard software applications
• Take ownership and manage Service Desk tickets through the triage, referral to third-party suppliers, or IT colleagues to closure within service level agreement boundaries
• Deliver 1st and 2nd line customer-focused support for diverse and complex technology & change (T&C) systems across the Association, both in the office and remote locations
• They will develop and maintain end user computing environments, including desktops, laptops, operating systems, core software, browsers, mobiles, digital devices, and printers
• Areas of support encompass software and hardware, systems and applications software, server and client operating systems, data and voice communications, networking, ICT security, and system availability
• Work tactically within both business-as-usual and project support

Skills and personal qualities:

• Demonstrates a can-do attitude
• Strong analytical skills and a problem-solving mindset
• Ability to work collaboratively in a team environment
• Exhibits excellent interpersonal and communication skills, effectively bridging technical and non-technical conversations
• Presents a professional image when interacting with colleagues, customers, suppliers and stakeholders
• Influences decision-making and takes ownership of resolving issues to customers’ satisfaction
• Displays a service-driven mentality, pragmatism, and professionalism
• Possesses strong planning, organisational, reporting, analytical, and problem-solving skills

Entry requirements:

• 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information, please visit the UK ENIC website.

Working week: 35 hours per week. Daily hours of attendance are variable, subject to a team rota and will consist of 7 hours per day either between 8:00am - 4:00pm or 9:00am - 5:00pm, Monday to Friday with one hour for lunch. Some evening, weekend and Bank Holiday work may be required. 1 full day per week will be allocated for training for the apprentice to engage with their studies.

Benefits:

• Flexible and hybrid working
• Pension scheme
• Generous holiday and additional paid leave allowances
• Mental health support
• Health care cash plan

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

HCT Technical Engineer - South East England £48,000 + Van + Fuel card + D2D + Bonus + Private Healthcare

We’re recruiting for an experienced HCT Technical Engineer to join a leading construction plant specialist covering South East England. This is a field-based position with national travel, giving you the opportunity to work on advanced machine control, safety and telematics systems while developing your technical expertise within a supportive engineering team.

If you’re a skilled Technical Engineer with strong plant knowledge and enjoy hands-on problem solving, this is a fantastic opportunity to work on cutting-edge equipment across South East England.

Why apply for this HCT Technical Engineer role?

You’ll enjoy:

• £48,000 salary
• Performance-related bonus
• Private healthcare
• Sick pay scheme
• Life insurance
• Ongoing specialist product training
• Exposure to advanced machine control and safety systems
• A varied, field-based role across South East England

Key Responsibilities:

As an HCT Technical Engineer, you will:

• Install, test, calibrate and troubleshoot machine control systems (Trimble, Leica, Topcon)
• Install and maintain tilt rotator systems including Engcon, Steelwrist and Rototilt
• Install and support safety systems such as Xwatch and Safety Shield
• Support telematics systems and fleet technology
• Diagnose and resolve technical equipment issues on-site
• Provide training and technical guidance to customers and internal teams
• Ensure all work is completed to factory standards and within agreed timeframes
• Maintain high health and safety standards at all times

What we’re looking for:

To succeed as an HCT Technical Engineer, you’ll need:

• Full UK Driving Licence
• At least 3 years’ experience in construction plant maintenance or repair
• Strong knowledge of hydraulics systems
• Experience working with machine controls, safety systems or tilt rotators
• Welding and fabrication experience
• Confident communication skills and the ability to work under pressure
• Willingness to travel across South East England, with occasional national and overseas travel

If you’re an experienced HCT Technical Engineer looking for your next challenge in South East England, this is a fantastic opportunity to develop your skills with advanced plant technology and specialist systems.

Apply now to take the next step in your engineering career.

Job Number 935218 / INDPLANT Location South East England Role HCT Technical Engineer

Call us now on

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.

Dynamics 365/ CRM Support Analyst

Job Description

Actively representing an established service sector organisation based in Central London as they look to add to their application team with a D365 CE/ CRM Support Analyst. Joining a like minded team, the role will involve supporting the day to day operation of my clients business critical Dynamics 365 Customer Engagement CRM system - troubleshooting user issues and involved in supporting new system enhancements. This brilliant role offers a great company culture/ work environment, as well as fantastic career growth prospects/ internal progression.

The role is currently offered as a 1 year fixed term contract, with a view to the role extending permanently thereafter.

My client is seeking a candidate who will work on a hybrid basis - a minimum of 2 day per week from modern Central London offices, and remainder home working.

Role & Responsibilities

• 1st/ 2nd line troubleshooting/ support on Dynamics CRM/ 365 CE
• Assisting in project related tasks such as requirement gathering/ analysis, testing, training users
• System customisation & Power Platform configuration tasks
• Stakeholder engagement at all levels; providing excellent support service to users both on-site and remote

Skills & Qualifications

• Proven experience supporting Dynamics CRM/ D365 CE systems
• Ability to technically support Dynamics 365 CE/ CRM (1st/ 2nd line)
• Broad modular/ industry exposure - ideally sales, marketing
• Exposure to Power BI/ Power Platform customisation (preferable, not essential)
• Data management experience (preferable, not essential)
• Confident communication skills, written and verbal - comfortable in a candidate facing environment

Benefits

• A competitive base salary up to £46,500
• Attractive company benefits package
• Certified training and development opportunities

To discuss this exciting opportunity in more detail within the Dynamics 365 market, please contact Nick by phone on or send your current CV to . Nigel Frank International is the global leading Microsoft Dynamics Recruitment firm, providing the most Dynamics 365 opportunities within the global market. Dealing with both Microsoft Gold Partners and End Users, our specific Microsoft Dynamics 365 team specialise in the highest amount of exclusive live roles within the UK market, enabling us to match your requirements with a broad range of exciting opportunities. Our client relationships have been built up through our extensive knowledge and experience within the industry, with clients using our service time and again for the best experience within the Dynamics 365 market. I am interested in speaking to any Dynamics candidate who is seeking their next career move, and can ensure complete confidentiality in the process. To talk further about exclusive live opportunities in the UK Dynamics market, please contact me ASAP.

Up to £35,000 plus excellent bonus and benefits

Hybrid working available (after probation)

A fantastic opportunity has arisen for a Computer Science graduate to join a fast-growing FinTech company transforming the payments space! Due to exciting business growth, we are looking for a proactive individual with strong technical fundamentals to help our clients integrate and maintain our SaaS payment solutions. Candidates will ideally have API knowledge and experience in provisioning and onboarding payment products. This is an ideal first or second career step into the intersection of software development and financial technology.

Key Responsibilities of the Computer Science Graduate to include:

• Provisioning & Onboarding: Own the end-to-end setup of customer environments, including merchant IDs, payment products, and mapping requirements.
• API Support: Assist clients with REST/SOAP API integrations, authentication (OAuth), and troubleshooting using Postman and sandbox environments.
• Technical Troubleshooting: Diagnose and resolve application issues using log analysis tools (e.g., Splunk) and API forensic data.
• Customer Interaction: Provide clear, professional guidance to technical and non-technical stakeholders.
• Ticket Management: Log, track, and resolve support cases within SLA timelines using JIRA or similar platforms.
• Collaboration: Work closely with engineering and product teams to escalate and resolve complex issues.
• Documentation: Maintain accurate onboarding records and contribute to the internal knowledge base.

Requirements for the successful Computer Science Graduate :

• A degree in Computer Science, Software Engineering, or a related technical discipline.
• Minimum 1 year in technical or application support, ideally in SaaS, fintech, or payments (this can include high-quality internships or placement years).
• Experience with provisioning systems and onboarding technical/payment products.
• Familiarity with cloud platforms (AWS, Azure, or GCP) and API security best practices (OAuth, SSL/TLS).
• Hands-on experience with Postman, Splunk, and ticketing systems.
• Understanding of REST/SOAP APIs, JSON/XML, and troubleshooting techniques.
• Strong communication and organisational skills.
• Knowledge of payment systems or card processing is a plus.

What’s on offer for you:

• Flexible hybrid working (after probation).
• Private medical care.
• Structured onboarding and training program.
• Clear career progression opportunities into senior technical or management roles.
• Opportunities for growth in a supportive, fast-growing company.

This vacancy is being advertised by Montpellier Resourcing Associates Limited. The services advertised by Montpellier Associates Resourcing Limited are those of an Employment Agency

Role: First Line Support Analyst

Location: Perth (Hybrid Working - 2 days in office)

Salary: £25,000

Benefits: Competitive package + structured support environment + development opportunities

Our client, a leading organisation in the agriculture and supply chain sector, is hiring a First Line Support Analyst to provide frontline IT support across hardware, software and network services.

This role offers the opportunity to be the first point of contact for IT support, ensuring users receive efficient, professional service while contributing to continuous service improvement.

What you’ll do

• Provide first line IT support via telephone, email, chat and self-service channels
• Diagnose and resolve hardware, software, network and connectivity issues
• Log, prioritise and manage incidents and service requests within ServiceNow
• Escalate complex issues to second line teams and third-party suppliers where required
• Fulfil service requests, including equipment ordering and provisioning
• Maintain accurate IT asset records
• Support testing activity for ServiceNow updates
• Contribute to continual service improvement initiatives

You’ll work closely with internal IT teams, third-party suppliers and end users to ensure service levels are met and communication remains clear and proactive.

What we’re looking for

• Basic technical troubleshooting capability across hardware, software and networks
• Working knowledge of Windows 10 and Microsoft 365
• Understanding of ITIL principles
• Strong customer service skills with an excellent telephone manner
• Ability to prioritise workload and work independently

The ideal candidate will bring a proactive mindset, strong communication skills, and a genuine desire to learn within a structured service desk environment.

Why join?

• Exposure to a broad IT environment across infrastructure and applications
• Clear shift structure with predictable hours
• Opportunity to develop within a supportive IT team
• Involvement in service improvement initiative

Full UK driving licence required.

Apply now to build your IT career within a collaborative service desk team.

Role: Senior IT Support Engineer

Location: Oxford Circus, Central London

Salary: £45,000 - £50,000 Plus 28 Days Holiday, Paid Certifications/Qualifications, Healthcare, Hybrid Working and more!

A leading, accredited MSP in Central London with a highly skilled Service Desk are looking for a Senior IT Support Engineer to join their team. They support a broad client base and run a structured escalation function for P1 and P2 incidents.

You will join as a senior escalation point on the Service Desk, working closely with the Service Desk Manager, Escalations Team Leader and other senior engineers to ensure business critical issues are resolved quickly and properly.

This is a hands-on 3rd line role, with responsibility for both resolution and technical guidance to 2nd line engineers.

Key Responsibilities

• Own and resolve high priority (P1/P2) escalations

• Troubleshoot across Microsoft cloud, servers, virtualisation and networking

• Support and guide 2nd line engineers on complex issues

• Manage tickets and communication via ConnectWise

• Work with third parties and senior stakeholders to reach resolution

Core Technologies:

• Microsoft 365 including Exchange Online, SharePoint and Teams

• Microsoft Azure (IaaS, networking, identity)

• Windows Server administration and troubleshooting

• VMware and Hyper-V virtualisation platforms

• Active Directory, Group Policy and Entra ID

• Networking fundamentals including firewalls, switching and connectivity

What They’re Looking For:

• 3+ years experience in an MSP, ideally in 3rd line or senior 2nd line escalation

• Strong troubleshooting ability and calm under pressure

• Strong stakeholder communication (internal and external)

• ITSM/MSP tooling experience

Schools IT Engineer - 1 month Contract (Sick Leave Cover)
Location: Doncaster
Start: ASAP

We are seeking an experienced IT Engineer to provide short-term support within school environments in Doncaster. This role will focus on classroom setups, 1st and 2nd line support, and basic networking.

Key Duties:

• Classroom IT equipment setup (PCs, laptops, interactive screens, printers)
• 1st & 2nd line technical support for staff
• Troubleshooting hardware, software, and network issues
• Active Directory user support and Microsoft 365
• Basic network support (Switches, Wi-Fi, cabling)

Requirements:

• Previous IT support experience (school experience desirable)
• Strong Windows 10/11 and M365 knowledge
• Good networking fundamentals
• Enhanced DBS
• Immediate start required.

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application.

If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.

If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.

SOC Analyst with active SC or ideally DV clearance. Fully onsite working on a 24/7 shift rota.

Must be eligible/for DV vetting - Single British Nationality required by our government services client in Milton Keynes.

Rate 600-650 pd Inside IR35 - Umbrella Company

Working in an DV (Developed Vetting) Security cleared environment. You will hold a current DV or SC Security Clearance, or be eligible to undertake.

The role requires working as part of a 24/7 shift pattern.

This pattern will include weekends and bank holidays.

Skills and Experience Required:

Experience of SPLUNK with in a Security Operations Centre (SOC).

A bachelor’s degree in computer science, Cyber Security or relevant experience

You should have a foundational understanding of networking concepts (TCP/IP, DNS, etc.), operating systems (Windows, Linux), and common cyber-attack techniques.

Certifications like CompTIA Security+, Cybersecurity Analyst (CySA+), or a similar certification are a significant bonus to the role

Key Responsibilities

Continuous Monitoring: You will monitor security tools, including Security Information and Event Management (SIEM) systems, to detect suspicious activity. You will be the first to see potential threats and will need to be efficient and professional response against defined processes.

Incident Triage: You will analyse alerts and logs to determine if an event is a genuine security incident or a false positive. You will need to be methodical and follow established procedures to classify and prioritize incidents.Initial Incident Response: For confirmed incidents, youll perform initial containment actions, such as isolating affected systems, and escalate the incident to a Level 2 or 3 analyst for deeper investigation.

Reporting and Documentation: You’ll create detailed tickets and reports for all detected incidents, documenting your findings and the steps you took. This is crucial for tracking incidents and for future analysis.

Tool Management: You will assist in the maintenance and optimisation of security tools, ensuring they are working correctly and effectively.

Please apply on line in the first instance

SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.

Hybrid

We are recruiting on behalf of a well-established B2B SaaS organisation delivering highly available, business-critical platforms to enterprise customers.

The company operates both single-tenant (ST) and multi-tenant (MT) Azure environments, supporting a diverse client base with strict availability, performance, and security requirements.

They are now seeking a Senior Azure Reliability & Support Engineer to take technical ownership of platform health, incident response, and reliability engineering across their Azure estate.

Due to the nature of the platform and customers, extensive background and security checks form part of the hiring process.

Key Responsibilities:

• Monitor ST and MT environments for performance, availability, and application health
• Lead investigation and resolution of complex production incidents
• Provide third-line support for escalated customer issues
• Perform root cause analysis and drive permanent fixes
• Maintain uptime, scalability, and reliability across all Azure deployments
• Define and track SLOs and error budgets
• Carry out capacity planning for Servers, databases, and storage
• Build automation and self-healing solutions using PowerShell, C#, Azure Functions, and Logic Apps
• Develop and maintain Azure monitoring and reporting dashboards
• Contribute to post-incident reviews, runbooks, and continuous improvement initiatives

Required Experience:

• 3+ years in third-line support, SRE, or cloud operations within enterprise SaaS

• Strong incident management and RCA experience

• Experience supporting single-tenant and multi-tenant architectures

• Solid background in:

  • C#/.NET Core/MVC
  • SQL Server
  • Azure Blob Storage

• Advanced Azure monitoring and diagnostics:

  • Application Insights
  • Azure Monitor
  • Log Analytics
  • KQL

• Strong SQL investigation skills

• Automation and Scripting with PowerShell and/or C#

• Good understanding of Azure services: App Services, VMs, Azure SQL, Storage, scaling

Tech Stack:

Azure Monitor | Application Insights | Log Analytics | KQL | Azure Functions | Logic Apps | PowerShell | C# | SQL Server | Power BI

Senior Azure SaaS Reliability & Support Engineer

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Service Desk Technician (1st Line Support), £30,000 per annum, Hertfordshire/Hybrid

We’re looking for a dynamic and proactive Service Desk Technician (1st Line Support) to be the frontline helper of our ICT support team. With over 2,000 users across 100+ locations, your work will make a real difference every single day.

You’ll be the go-to expert for resolving a wide range of technical issues, whether it’s a laptop glitch, a mobile device hiccup, or a software snag. You’ll support tools like Microsoft 365, Windows 11, and Android, and tackle everything from hardware troubleshooting to network connectivity challenges.

Responsibilities

• Providing first-line support via phone, in person, and onsite at our head office
• Logging and managing support tickets in the ITSM system with clarity and precision
• Troubleshooting and resolving issues quickly, aiming for first-time fixes
• Escalating complex issues with detailed documentation to ensure smooth handover
• Delivering exceptional customer service to colleagues and external partners alike
• Getting involved in exciting ICT projects and supporting wider service desk duties

About you

• You’ll have demonstrable experience in a similar role within a service desk or contact centre environment
• Experience in Windows Support, Microsoft 365, Windows 11, and Android
• A natural flair for providing great customer service and clear communication
• Strong organisational skills and a collaborative approach
• A proactive mindset and a genuine enthusiasm for technology

Location: Field Based - to cover the South of England

Salary: £30k-£35k Depending on experience + Company Profit Share

Hours: 37.5 hours per week

The Role

This is a fantastic career opportunity for a Field Based IT Engineer with technical experience of end-user support and troubleshooting, onsite project delivery. The successful candidate must be technically astute across all areas of desktop and infrastructure, whilst having strong communication and customer service skills.

Mileage will be paid at approved Mileage rates set by GOV UK.

Skills & Experience

• Strong verbal and written communication skills.
• Excellent interpersonal skills, able to engage technical and non technical users.
• Enthusiastic and methodical approach to incident resolution and request fulfilment.
• Skilled in coaching and mentoring for team development.
• Strong IT troubleshooting and problem solving abilities.
• Good knowledge of standard IT hardware (PCs, laptops, printers).
• Competent with Windows imaging and deployment tools.
• Proficient in installing and configuring Microsoft 365.
• Solid understanding of IT infrastructure, including servers and switches.
• Experience with network installs and comms cabinet patching.
• Knowledge of Microsoft Windows OS, including Server.
• Competent in Active Directory administration.
• Understanding of IP addressing, DNS and DHCP.
• Skilled in Group Policy troubleshooting.
• Familiar with virtualisation (Hyper V/VMware).
• This role is subject to a clear standard DBS check being received.

The Package

• Company Profit Share (first £3,600 is tax free)
• Company car including private use + mileage
• 22 days annual leave plus bank holidays, increasing with length of service.
• Birthday as additional paid leave.
• Additional paid leave (dependent on company performance).
• Company sick pay policy.
• Ongoing training and support
• Pension Scheme.
• Private Medical Insurance including dental.
• Ongoing training and support.

About Them

Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years.

They are an Employee Ownership Trust, a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024.

Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.

They encourage progression within their company for their colleagues, offering opportunities in other teams and departments.

Join their friendly company, where a great team and a positive culture await you.

Belfast

£28,000 - £40,000

Position Overview:

As an AV Technician, you will be responsible for setting up, operating, and derigging audio, video, and lighting systems for high-end corporate events throughout Northern Ireland and the UK.

Key Responsibilities:

• Set up and operate sound, lighting and video equipment at various venues
• Rigging and de-rigging equipment safely and efficiently
• Preparing and maintaining equipment in the warehouse
• Loading and unloading trucks
• Transporting equipment to and from venues
• Conducting PAT testing of equipment in warehouse
• Providing excellent on-site technical support and troubleshooting
• Collaborating with event managers and clients to deliver seamless events

Requirements:

• Prior experience as an AV Technician ideally within corporate events.
• Must be able to operate sound desks (Experience with Yamaha consoles would be highly beneficial)
• Confident in rigging and assembling sound systems, LED walls and lighting.
• Novastar configuration experience (preferred)
• Valid Driving License.

Package:

• Salary: £28K - £40K DOE
• 25 days annual leave + bank holidays
• Pension
• 1.5X overtime rates
• Annual bonus
• Pool van and fuel card

How to Apply:

Apply here or contact Jake Voisey on the details provided.

SER-IN