Location: Reading
Salary: £40,000 + Double OTE (Uncapped Commission)

We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth and expanding market presence.

This hybrid role combines new business development with account management. You will be responsible for generating new opportunities, building a strong pipeline, and growing existing client relationships by understanding their challenges and positioning solutions as a critical extension of their IT operations.

Key Responsibilities

New Business Development:

• Drive new client acquisition through outbound prospecting, targeted campaigns, networking, and partner engagement
• Identify and engage key decision-makers across IT, Operations, and Service Management
• Build, manage, and maintain a qualified sales pipeline
• Own the full sales cycle from initial engagement through to close and handover

Account Management:

• Develop and expand existing customer relationships, identifying upsell and cross-sell opportunities
• Act as a trusted advisor, supporting clients on their ITSM improvement journey
• Conduct regular account reviews to ensure long-term success and satisfaction
• Collaborate with internal delivery teams to ensure successful project execution and uncover further growth opportunities

Additional Responsibilities:

• Forecast against sales targets and provide regular progress updates
• Maintain accurate and up-to-date CRM records
• Leverage market and competitor insights to strengthen value proposition
• Build strong relationships with senior stakeholders, including C-level executives

Skills & Experience Required

• Proven success in ITSM solution sales
• Minimum of 3 years’ B2B sales experience
• Strong track record in both new business acquisition and account development
• Excellent negotiation, communication, and commercial skills
• Confidence engaging with senior stakeholders and decision-makers
• Self-motivated, results-driven, and highly accountable
• Knowledge of ITSM frameworks such as ITIL or SIAM
• Degree educated (business/management preferred) or equivalent experience

This is a fantastic opportunity for a driven sales professional looking to maximise earnings through an uncapped commission structure while making a real impact in a growing organisation. Apply now to take the next step in your career.

Job DescriptionSplunk Developer Technical Lead (ITSI)Role SummaryWe are seeking an experienced Splunk Developer Technical Lead with strong hands on expertise in Splunk Enterprise, IT Service Intelligence (ITSI), and Observability. The role requires deep technical knowledge combined with design leadership, stakeholder engagement, and production responsibility across complex enterprise platforms.The candidate will lead Splunk solution design, mentor junior developers, and work closely with operations, SRE, and application teams to deliver scalable monitoring, service health, and analytics solutions.\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_Key ResponsibilitiesTechnical LeadershipAct as Technical Lead for Splunk implementations across monitoring, observability, and service intelligence use cases.Own end to end Splunk solution design including data onboarding, data models, dashboards, alerts, and ITSI objects.Review and govern Splunk development standards, SPL performance, and configuration best practices.Provide technical guidance, mentoring, and code reviews for Splunk developers and support teams.Splunk Core & ITSIDesign and implement Splunk ITSI components including:oServices & service hierarchiesoKPIs & thresholdsoGlass TablesoEpisode review and correlation search tuningBuild service centric monitoring aligned to business and application landscapes.Configure entity extraction, service templates, and adaptive thresholds.Data Onboarding & EngineeringLead onboarding of diverse data sources:oApplication logs, infrastructure metrics, APM data, cloud logs, and security eventsDesign and optimise:oIndexing strategyoSource types and field extractionsoData models and CIM complianceEnsure SPL queries and dashboards are performant and scalable.Dashboards, Alerts & AnalyticsDevelop advanced dashboards using:oSplunk Dashboard Studio / Classic dashboardsDesign meaningful alerts using:oCorrelation searchesoRisk based alerting principlesTranslate operational and business requirements into actionable insights.Observability & Production SupportIntegrate Splunk with enterprise observability tools (APM, infrastructure monitoring, cloud platforms).Support production incidents using Splunk, driving root cause analysis and post incident reviews.Improve alert quality by reducing noise and false positives.Stakeholder & Delivery EngagementCollaborate with:oSRE / Ops teamsoApplication & platform teamsoService Management & ITIL functionsTranslate monitoring requirements into scalable technical solutions.Participate in architecture discussions, audits, and compliance reviews.\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_Required Skills & ExperienceSplunk ExpertiseStrong hands on experience with Splunk EnterpriseProven experience with Splunk ITSI (mandatory):oKPI design and service modellingoGlass TablesoEpisode review & RCA workflowsTechnical SkillsExcellent command of SPL (Search Processing Language)Strong understanding of:oData models & CIMoIndex management and performance tuningExperience integrating Splunk with:oApplication, infrastructure, and cloud platformsHands on experience with alerting, correlation searches, and dashboards.Leadership & DesignExperience working as Technical Lead / Lead DeveloperAbility to own solution design and guide teams end to endStrong analytical and problem solving skills.Enterprise & Production ExperienceExperience working in large scale enterprise environments (Banking / Financial Services preferred)Exposure to incident management, operational resilience, and ITIL processesComfortable working in regulated and audit driven environments.\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_Good to HaveSplunk Observability (APM, Infrastructure Monitoring) exposureCI/CD integration for Splunk content (Git, Jenkins, DevOps pipelines)Cloud platforms (AWS / Azure / GCP) log and metric ingestionSplunk certifications (Power User, Admin, ITSI)Experience with automation and scripting (Python, Shell).\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_Soft SkillsStrong communication and stakeholder handling skillsAbility to explain complex technical concepts to non technical audiencesOwnership mindset and delivery focusMentoring and team building experience.\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_Role LevelSenior Developer / Technical Lead (L3/L4 equivalent)

Service Delivery Manager 3 Months London Immediate Start

We are looking for an experienced Service Delivery Manager (SDM) to support a critical ITSM transformation programme, migrating from ServiceNow to Freshservice.

The successful Service Delivery Manager position is suited to someone who can quickly embed into an organisation, take ownership of service delivery, and drive a smooth and effective migration.

The ideal candidate will have previous experience with a similar migration as well as hands on background within Service Desk, Incident and Change Management.

Key responsibilities of the Service Delivery Manager:

• Take ownership of service delivery throughout the ITSM migration lifecycle.
• Lead the transition from ServiceNow to Freshservice, ensuring minimal business disruption.
• Assess current processes and drive ITIL-aligned improvements (not just lift-and-shift).
• Manage stakeholders across IT, business units, and third-party vendors.
• Oversee incidents, risks, issues, and dependencies during the programme.
• Experience working with Third Party Service Desk Partners.

Skills and Experience of the Service Delivery Manager:

• Must have a proven track record as a Service Delivery Manager migrating ITSM tools.
• Hands on knowledge of ServiceNow or FreshService.
• Strong working knowledge of ITIL frameworks and best practices.
• Strong experience with Incident management, Change management, Knowledge management or Asset Management (CMDB) is desirable.

The Successful Service Delivery Manager will be required to work at least 3 days a week onsite in Chiswick

Apply now to speak with VIQU IT in confidence. Or reach out to Matt Farrell via the VIQU IT website.

Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply).

For more exciting roles and opportunities like this, please follow us on IT Recruitment.

Location: Marlow Salary: Competitive

VIQU is recruiting a Senior Test Analyst / QA Engineer to join a leading UK IT services organisation, supporting a major ServiceNow implementation within their Business Systems team. This is a hands-on QA role focused on delivering high quality testing across in-house developments and third-party platforms, with a strong emphasis on ServiceNow ITSM and CSM.

Key Responsibilities

• Create, review and execute test plans, test scripts and test cases
• Perform functional, regression, manual and automation testing
• Test across ServiceNow ITSM and CSM modules
• Work closely with developers, business analysts, product owners and Scrum teams
• Review user stories and technical specifications to define test coverage
• Log, track and manage defects through to resolution
• Ensure changes meet business requirements prior to release
• Support continuous improvement across the ServiceNow testing function

Key Requirements

• Strong background in software testing / QA
• Experience in manual testing with some exposure to automation (Selenium desirable)
• Hands-on experience testing ServiceNow ITSM and CSM
• Experience working in Agile delivery environments
• Understanding of SDLC and structured testing approaches
• Experience using tools such as Jira, Zephyr or Azure DevOps
• Strong understanding of ITIL processes
• Confident communicator with the ability to work with technical and non-technical stakeholders
• Strong attention to detail and a pragmatic approach to testing

Desirable Skills

• ServiceNow ATF experience
• ISTQB or ServiceNow certifications
• Exposure to performance, load or security testing
• Experience with ServiceNow TPSM
• Broader automation framework experience

To Apply: Contact Phoebe Rees via the VIQU website or LinkedIn. Referral bonus available (T&Cs apply).

JOB DESCRIPTION

About the role
Our IT colleagues are vital to the smooth running and maintenance of the systems that enable The Guinness Partnership to successfully deliver services to our customers and to empower our colleagues to work smarter and more effectively.

We have a new opportunity for a Service Desk Analyst to join our IT Support Team in Oldham on a permanent, full time 35 hour per week basis. We currently operate a hybrid working pattern, where you will work 2 days per week at Bower House, and 3 days remotely. However, please note the first 4 weeks will be fully office based to complete the mandatory initial training period.

The successful applicant will provide 1st line technical services across the Guinness Partnership for all IT related incidents and requests. As this is a front-line role you will offer a first-class customer experience with every interaction, resolving straightforward problems at first contact.

In this dynamic role you will also be required to manage multiple job queues and third-party supplier calls, ensuring specific types of incidents or requests are assigned to the appropriate individual, team, or manager. You will also be responsible for updating the ITSMF tool and provide support with the objective of restoring normal service as quickly as possible.

What we are looking for
We are a customer-focused organisation so we know that how we do things is just as important as what we do. You will not only be a skilled Service Desk Analyst, but you will also have great customer service skills and a willingness to ensure customers queries are fixed on the first attempt.

You will also be able to demonstrate these essential skills:

• Proven experience as a Service Desk Analyst or similar technical role.
• Excellent customer service skills.
• Proven ability to work methodically, define and obtain agreed procedures.
• Excellent prioritisation skills.
• Proven ability to provide accurate and clear responses to IT.
• Excellent knowledge of the Knowledge Management process.
• Able to maintain good supplier relationships.
• Excellent oral and written communications.
• Working knowledge of Microsoft Windows operating systems and Microsoft Office applications.

Essential Qualifications:

• Educated to GCSE level or equivalent.

Desirable Qualifications:

• ITIL qualification or equivalent.
• Microsoft accreditation or equivalent.

If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

REEDTGP

TGPCVL

IT Service Desk Analyst, First Line Support Engineer, Windows 10/11- local to the Salisbury area, is required for our services client.

Paying £30K-35K per year (dependent upon experience) with excellent benefits and the opportunity to become certified in ITIL v.4 and Comptia as well as SC Security Cleared.

Based near to Salisbury, Wiltshire, South West - commutable from Trowbridge, Bath, Shaftesbury, Devizes, you will join a small, friendly team of IT Support Analysts.

To work on site 5 days a week initially, reducing to 4 days a week once probationary period is complete.

This role is a perfect fit for an IT Helpdesk Analyst, IT Support Analyst looking for technical growth in ITIL and Comptia.

What You ll Do:

• Provide IT support to users via the IT Service Desk-mainly over the phone, but also sometimes in person.
• Handle and manage incoming calls and online requests and log within the Service Management tool (Halo).
• Through troubleshooting and fault diagnosis, triage and resolve user issues as a first call fix wherever possible; escalate to agreed 2nd line support teams as appropriate and ensure customers are kept informed of progress.
• Provide on-site support in regions as required.
• Assist the IT Service Desk Lead in preparing IT Operations management information and reports.
• Conduct software license management activities associated with user requests.
• Ensure all assets are managed and tracked throughout the asset s lifecycle.

Experience/Skills You ll Need:

• Windows 10 and 11, MS Office 2016, 2019, O365.
• Experience working in a distributed / hybrid multi-office environment.
• IT Service tickets (incidents, requests, problems)
• End user-device installation, configuration and troubleshooting of Windows desktops, laptops and Android tablets
• IT Security good practices
• Software license management and tracking.
• Experience supporting end user network connectivity (Broadband, 4G, Starlink).

Desirable:

ITIL v4 Foundation

CompTIA A+ certification or equivalent recent certification.

• SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.

IT Service Desk Analyst Aldershot

Location: Aldershot (with travel when required)

Employment Type: Full Time

Working Hours: Monday to Friday

What s in it for you

We believe in looking after our people, and it shows. When you join Ipsum, you re not just taking a job - you re starting a career with real support behind it.?

25 annual leave plus bank holidays with the option to buy more
Group Personal Pension Plan
Career development & progression with the opportunity to earn professional qualifications
24/7 access to a virtual GP?and Mental health support & counselling services?
Cycle to Work scheme?
Discount club - supermarkets, phone bills, gyms & more!?
Life assurance cover?
Long service recognition?
Active local social committees?
Regular social events?
Paid volunteering opportunities in your community?

About the role

As an IT Service Desk Analyst, you will provide first-line support to the business, acting as the initial point of contact for IT queries, incidents, and service requests. You will deliver effective customer support in line with ITSM best practices, providing guidance and training to users where needed, ensuring issues are logged, resolved, or escalated appropriately, and helping maintain high standards of service quality and performance across the IT Service Desk.

As an IT Service Desk Analyst you will

Act as the first point of contact for IT services, delivering high?quality first?line technical support in line with ITSM best practices and a strong customer?service focus.

Log, manage, and resolve incidents and service requests accurately within the ITSM system, taking ownership through ITIL processes to ensure SLA, quality, and performance targets are met.

Support IT operations, including user onboarding/offboarding, device setup, access management, asset tracking, and maintaining IT standards, policies, procedures, and the knowledgebase.

Work collaboratively with the wider IT team and stakeholders to support change management activities, the IT roadmap, and the delivery of business?critical IT services during operational hours.

Assist the Service Desk Manager with service improvement initiatives, customer feedback programmes, and provide support and cover across the IT function when required.

Adhere to all company and IT policies, including health & safety, security, and data protection, and undertake any other duties appropriate to the role as directed.

About you

You ll be a customer?focused IT professional with experience providing first?line support, comfortable working with Microsoft technologies including Windows Server and client operating systems, Microsoft 365 and Entra ID, Exchange, networking (WAN/LAN/Wi?Fi), mobile device management, and security tools such as anti?virus solutions. An understanding of IT Service Management principles is important, with ITIL Foundation certification (or a willingness to complete it) required. A degree or equivalent in an IT?related subject is desirable but not essential.

You ll bring strong problem?solving and organisational skills, with the ability to work independently, manage priorities, and remain calm under pressure. With excellent verbal and written communication skills, you ll take pride in delivering high?quality customer service and supporting users in a professional, approachable, and solution?focused manner.

Our commitment to Equal Opportunities

?
We re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we re committed to building a diverse and inclusive
workforce.?Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR.?

Head of Digital Operations / Interim Head of Digital Operations / Inside IR35 / London / 2 Days per week / SC Cleared

Job Title: Interim Head of Digital Operations

INSIDE IR35

Day Rate - £500 per day

Duration: 3-4 months (initial)

Location: London, 2 Days Per week

Start: ASAP

Overview

We’re seeking an experienced Interim Head of Digital / IT Operations to stabilise and lead core technology operations across infrastructure and systems, within a Microsoft Azure environment.

This is a hands-on leadership role focused on ensuring operational resilience, driving performance, and providing clear direction across digital operations during a critical period of change.

Key Responsibilities

• Provide interim leadership across IT Operations, covering infrastructure & Systems
• Own the stability, performance, and security of a predominantly Azure-based cloud estate
• Lead and support teams across:
• Cloud Infrastructure (Azure)
• Systems / Enterprise Applications
• Service Operations / IT Support
• Assess current operating model and implement quick-win improvements to enhance reliability and efficiency
• Drive incident, problem, and change management maturity
• Ensure robust governance, monitoring, and reporting across services
• Partner with senior stakeholders to align operations with wider digital and transformation objectives
• Manage third-party vendors and service providers, ensuring delivery against SLAs
• Support ongoing or planned cloud optimisation / migration initiatives.

Key Skills & Experience

• Proven experience operating at Head of / Director level in Digital or IT Operations (interim exposure preferred)
• Strong background in cloud-first environments, particularly Microsoft Azure

Deep understanding of:

• Infrastructure operations (cloud & hybrid)
• IT service management (e.g. ITIL frameworks)
• Track record of stabilising or transforming underperforming operations
• Comfortable operating in ambiguous, fast-paced environments with immediate impact expected
• Strong stakeholder management - able to engage at exec level and translate technical issues into business impact
• Experience managing third-party vendors and outsourced services

Desirable

• Familiarity with security and compliance frameworks in cloud environments

Head of Digital Operations / Interim Head of Digital Operations / Inside IR35 / London / 2 Days per week / SC Cleared

Head of Digital Operations / Interim Head of Digital Operations / Inside IR35 / London / 2 Days per week / SC Cleared

IT System Engineer - (Patch Management)
Location: London - E16, UK (Hybrid - Office, Customer Sites & Remote)
Employment Type: Full-Time
Reports To: Lead System Engineer

Role Overview
We are seeking a skilled and proactive IT System Engineer to join our London-based infrastructure team. The successful candidate will be responsible for the delivery of patch management services and the hands-on installation of updates, upgrades, patches, and hotfixes across enterprise environments.
This role is both customer-facing and internally focused, requiring work at our London office, remote support, and on-site visits to Network Rail & TfL customer locations across Greater London and surrounding areas.
The position requires strong technical capability, excellent documentation skills, and a professional approach when operating within client environments.

Key Responsibilities
Patch & Update Management

• Plan, test, schedule and deploy patches, updates, service packs, upgrades, and hotfixes.
• Manage structured patch cycles (monthly, emergency, zero-day response).
• Perform pre-deployment testing and post-implementation testing & validation.
• Maintain patch compliance reporting and remediation tracking.
• Ensure minimal disruption to production systems.
  OS Infrastructure
• Updates to various Linux distributions, Ubuntu, Debian, Red Hat etc.
• Updates to Windows Server (2016/2019/2022) & Windows 10/11 environments.
• Configure and administer WSUS.
  Network & Security Infrastructure
• Deploy firmware updates and patches for:
• Cisco routers and switches
• Cisco firewalls
• Juniper firewalls
• Perform configuration backups and validation before changes.
• Assist with vulnerability remediation and security audits.
  Virtualisation
• Manage patching and lifecycle updates for VMware environments.
• Maintain and upgrade VMware ESXi hosts and vCenter.
• Ensure VM availability during maintenance cycles.
  Customer Engagement
• Deliver on-site patching and maintenance at customer locations.
• Provide clear communication before, during, and after maintenance windows.
• Produce change documentation and implementation reports.
• Work within ITIL change control processes.
  Required Skills & Experience
  Essential
• 5+ years’ experience in infrastructure or systems engineering roles.
• Experience delivering structured patch management processes.
• Knowledge of change management and maintenance windows.
• Excellent troubleshooting and root-cause analysis skills.
• Strong hands-on experience with some, or all of the following:
• Windows Server & Windows Workstation environments
• Linux Operating Systems
• WSUS administration
• Cisco rout ers & switches
• Cisco and Juniper firewalls
• VMware vSphere ( ESXi, vCenter, vLCM)
• HPE & Dell server firmware
  Desirable
• Familiarity with backup solutions.
• Exposure to automation (PowerShell scripting).
• ITIL Foundation certification.
• Vendor certifications (Microsoft, Cisco, VMware, Juniper).
• Experience working within Network Rail or Transport for London industry sectors.

Personal Attributes

• Professional and customer focused.
• Highly organised with strong documentation skills.
• Comfortable working out-of-hours during maintenance windows.
• Strong communication skills (written and verbal).

Working Conditions

• Hybrid working model (London office, remote, and customer sites).
• Occasional evening or night work during planned maintenance windows.
• Travel within Greater London and surrounding areas.

What We Offer

• Competitive London-based salary.
• Company pension scheme.
• 26 days Holiday plus Bank Holidays
• Employee portal
• Professional development and certification support.
• Exposure to diverse enterprise customer environments.
• Opportunity to work across multi-vendor infrastructure technologies.

When you join our Engineering Team at Telent, you’ll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation’s critical infrastructure connected and protected 24/7.

Reporting to the Senior Engineer (ICT Lead), the Senior Engineer plays a key role in maintaining the stability, performance, and security of our blue-light emergency services customers’ ICT environments. The role is responsible for delivering advanced 3rd line technical support, managing complex infrastructure issues, and contributing to the ongoing improvement of critical ICT systems

This is a hybrid working role which can mainly be performed remotely, however there will be a requirement to attend the Liverpool office on occasion for meetings and urgent faults.

What you’ll do:

Incident and Escalation Management

• Act as an escalation point for incidents raised by 1st and 2nd line
• Diagnose and resolve complex technical issues across multiple systems
• Provide root cause analysis for major and recurring incidents

Infrastructure and System Ownership

• Act as a technical specialist or owner for the systems assigned to you
• Monitor performance, capacity and resilience across these systems

Security and Compliance

• Support the investigation and remediation of security incidents and vulnerabilities
• Apply security best practises, hardening and patching
• Perform regular vulnerability scanning to improve posture and resilience

Change and Release Management

• Design, plan, implement, and review complex technical changes
• Raise and assess Requests for Change (RFCs) in accordance with ITIL processes

Documentation and Knowledge Management

• Create and maintain technical documentation including system design and diagrams
• Ensure technical knowledge is captured and transferable amongst colleagues

Who you are:

You are an experienced ICT professional with strong infrastructure knowledge and the ability to troubleshoot and resolve complex technical issues in a fast-paced environment. You take a proactive, service-focused approach, working collaboratively to ensure reliable, secure, and resilient systems that support critical operations.

Key Requirements:

• Proven experience in a 3rd line or senior IT support role working with Windows Server Infrastructure.
• Strong knowledge of Active Directory, Entra ID, Microsoft 365, Intune and Azure.
• Expertise in Infrastructure Domains, DNS, DHCP and Group Policies.
• Experience working with VMWare and virtualisation platforms.
• Familiarity with ITIL practices, SLAs, KPIs and service management.
• Excellent communication and stakeholder management skills.
• Participate in a 24x7x365 on call rota. Approx. 1 week in every 5. (subject to training)
• Security Cleared to NPPV3 Level (provided)
• Full UK Driving License

What we offer:

A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role:

• Company Car
• 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
• Company pension scheme
• A range of family friendly policies
• Occupational health support and wellbeing Portal
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We’re passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.

Sales Executive (IT Service Management)
Reading - 5 days on-site
Salary: 40,000 - 50,000 (OTE 80,000 - 100,000) + Holiday + Pension

Are you an experienced ITSM sales professional looking to join a global market leader where you can drive new business, grow key accounts and play a pivotal role in expanding a high-performing IT Service Management portfolio?

This is a permanent opportunity for a Sales Executive to join an established and growing organisation at the forefront of IT Service Management solutions. The role offers a balanced focus between new business development and account management, giving you full ownership of the sales lifecycle while building long-term customer relationships.

You will be responsible for winning new logo business, developing a strong personal pipeline and expanding existing accounts by understanding customer challenges and positioning ITSM solutions as a trusted extension of their IT operations. Working closely with internal delivery teams, you will ensure successful client outcomes and identify further growth opportunities.

This role suits a commercially astute, driven sales professional with proven ITSM experience who is confident engaging senior stakeholders and motivated by high earnings potential in a supportive, high-performing environment.

The Role:

• New business development through outbound prospecting, campaigns, networking and partners
• Managing the full sales cycle from initial engagement through to close and handover
• Developing and growing existing customer accounts through upsell and cross-sell
• Acting as a trusted advisor on ITSM improvement and transformation initiatives
• Forecasting against targets and maintaining accurate CRM data

The Person

• Proven track record in IT Service Management solution sales.
• Previously worked in B2B sales.
• Experience in both new business acquisition and account development.
• Strong commercial awareness with excellent negotiation and relationship skills.
• Knowledge of ITSM frameworks such as ITIL or SIAM.

Reference Number: BBBH(phone number removed)

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates.

HALO ITSM Configuration Specialist

Contract Outside IR35 9 Months Remote / Hybrid

We are looking for an experienced HALO ITSM Configuration Specialist to take ownership of end-to-end service design and delivery across multiple business departments. This is not a support role this is a hands-on, high-impact position where you will shape, build and optimise workflows that drive real operational change.

You will be responsible for translating business needs into fully configured, scalable HALO services, owning the lifecycle from discovery through to deployment.

The Role

This is a true end-to-end delivery role combining business analysis, stakeholder engagement and deep HALO configuration expertise.

You will work directly with department heads to design and build services from the ground up, creating structured workflows that improve efficiency, visibility and service delivery across the organisation.

There is no separate BA or development team you own the process.

What You ll Be Doing

• Leading requirements workshops and discovery sessions with stakeholders

• Designing and building HALO services from scratch, including:

  • Ticket types
  • Complex workflows
  • SLA structures
  • Custom fields and portal forms

• Creating advanced approval workflows with conditional logic and multi-stage routing

• Configuring and optimising end-to-end service workflows across multiple departments

• Implementing API integrations (e.g. SharePoint, Azure DevOps, webhooks)

• Taking services through Dev Test UAT Deployment

• Managing UAT cycles and stakeholder feedback

• Producing clear service documentation and configuration design specs

• Supporting early-life deployment and continuous improvement

Programme Overview

You ll be part of a major rollout programme delivering:

• 80+ new services across multiple departments
• 100+ enhancements to existing workflows
• A mix of simple request flows through to highly complex, multi-stage workflows with integrations

This is a high-volume, workflow-heavy environment, ideal for someone who thrives on building structured, scalable service models.

What We re Looking For

Essential Experience

• Strong, hands-on experience with HALO ITSM configuration
• Proven track record building workflows, approval chains and service structures
• Ability to translate business requirements into practical, efficient workflows
• Experience running stakeholder workshops and discovery sessions
• Strong understanding of workflow logic, routing, and automation design
• Experience coordinating UAT across multiple teams
• Ability to work independently and take full ownership of delivery
• Experience onboarding departments onto an ITSM platform

Highly Desirable

• Experience with API integrations within HALO (REST, webhooks, Azure DevOps, SharePoint)
• ITIL understanding or certification
• Experience working in multi-department ITSM transformation programmes

Apply Now

If you are a HALO specialist who thrives on building workflows and delivering end-to-end service design, we want to hear from you.

Please submit your CV along with a brief summary of your HALO experience and thetypes of workflows/services you ve built.

Bristol

An exciting opportunity for a passionate Network Process Analyst to join a unique, multi-national Digital Excellence function. Ideal candidates should be committed to maintaining our critical systems and ensuring the integrity and security of our network infrastructure.

Salary: Circa £50,000 depending on experience

Dynamic (hybrid) working:2-3 days per week on-site due to workload classification

Security Clearance: British Citizen only.

Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team.

What we can offer you:

• Company bonus: Up to £2,500 (based on company performance and will vary year to year)
• Pension: maximum total (employer and employee) contribution of up to 14%
• Flexi Leave: Up to 15 additional days
• Flexible working: We welcome applicants who are looking for flexible working arrangements
• Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments
• Facilities: Fantastic site facilities including subsidised meals, free car parking and much more
• Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more .

The opportunity:

The Network Process Analyst will work alongside members of Digital Excellence (DEX) Networks Operation Teams and wider Network Teams to collate knowledge and information in order to analyse and develop this information into key processes and documentation.

You will be responsible for the design, creation and governance of (DEX) Network Processes. Regularly reviewing all documentation across all of the Network’s estate and ensuring that the documentation reflects any new services that any changes of new ways of working within the Network Area are reflected in accordance with standards of service.

What we’re looking for from you:

• A confident self-starter who is results driven ensuring that Digital Excellence Network Processes meet and align with overall Business governance and standards.
• Proven Collaboration with Key Stakeholders within the department to gather requirements and aligning processes with Digital Excellence and wider business strategy.
• Proven experience of Change Management and transitioning new processes through communication, training, monitoring the implementation for departmental adoption.
• Analytical thinking to actively identify issues and areas of improvement reflecting this in documentation and ensuring that it continues to add value to the organisation.
• Effective problem-solving abilities
• A positive and Can-Do Mind-set and not afraid to challenge the Status Quo of a Business
• Team Player who shares knowledge and proactively supports the wider team
• Understanding and Qualified in Lean Six Sigma concepts
• Understanding and Qualified of ITIL Methodologies and framework
• Experienced in process mapping toolsets such as Microsoft Visio, Canva, iGrafx, Lucidchart
• Understanding and adherence of ISO 9001:2015 procedures and standards (Quality Management)

Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given

MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom.

We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more

We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process.

Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.

The IT Manager will oversee the technology operations within the energy and natural resources sector, ensuring the efficient functioning of IT systems and infrastructure. This role is based in Hybrid Matlock and requires an individual with a strategic mindset and technical expertise to support and enhance business operations.

Client Details

The employer is a well-established organisation within the energy and natural resources industry. As a small-sized company, they are committed to maintaining high operational standards and utilising technology to drive efficiency and growth.

Description

• Oversee all IT operations and evaluate them according to established goals.
• Manage the installation, configuration, and maintenance of IT systems and networks.
• Troubleshoot and resolve technical issues to minimise downtime.
• Implement new technology solutions to enhance operational efficiency.
• Develop and enforce IT policies to ensure data security and compliance.
• Collaborate with other departments to understand and meet their technology needs.
• Monitor IT budgets and optimise expenses effectively.
• Provide leadership and guidance to the IT team.

Profile

A successful IT Manager should have:

• Strong technical knowledge of IT systems and networks.
• Proven experience in managing IT operations within a business environment.
• Familiarity with the energy and natural resources industry is advantageous.
• Excellent problem-solving and decision-making skills.
• Ability to lead and motivate a team to achieve goals.
• Strong organisational and project management capabilities.
• Person Specification To be truly successful in this role, you will have: Essential:
• Proven experience in an IT Manager or similar leadership role.
• Strong technical knowledge across IT infrastructure, networks, and systems administration.
• Experience with Microsoft 365, Azure, cloud technologies, and cybersecurity best practices.
• Strong leadership skills with the ability to manage and motivate a team.
• Excellent problem-solving skills and ability to manage multiple priorities.
• Strong knowledge of data protection and IT compliance requirements. Desirable:
• Relevant professional certifications (e.g., ITIL, Microsoft Certified, CompTIA, Prince2).
• Experience managing IT projects from inception to delivery.
• Knowledge of ERP systems or other business-critical software.
• Knowledge of extraction industry

Job Offer

• Competitive salary ranging from 50,000 to 60,000 per annum + Benefits
• Hybrid working 2 - 3 days in Matlock
• Permanent position in a growing and stable organisation.
• Opportunity to work in the energy and natural resources industry in Matlock.
• Collaborative work environment with a focus on technology-driven solutions.

If you are an experienced IT professional ready to take on a challenging and rewarding role, we encourage you to apply for this exciting opportunity in Matlock.

Role: Service Delivery Manager

Location: Basingstoke

Duration: 6 Months

Day rate: 600 Inside Ir35

Active DV clearance required

Mandatory skills:

• Oversee end-to-end delivery of IT services across infrastructure, support functions and in close collaboration with the customer.
• Ensure services are delivered in line with agreed SLAs, KPIs, and compliance requirements.
• Monitor service performance metrics, analyse trends, and generate detailed reports for internal and client review.
• Act as the main point of contact for the customer regarding service delivery and performance.
• Manage incident, problem, and change management processes in accordance with ITIL best practices.
• Coordinate with internal IT teams (e.g., infrastructure, development, support) to resolve issues and implement improvements.
• Drive service improvement initiatives based on performance data, customer feedback, and technology developments.
• Manage vendor relationships and third-party service providers where applicable.
• Support IT governance, compliance, and audit-related activities as required.

Your experience

• Strong experience in IT service delivery, IT operations, or client-facing IT roles.
• Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred).
• Experience with ITSM tools such as ServiceNow, Jira Service Management, or CASD.
• Excellent communication, stakeholder management, and conflict resolution skills.
• Demonstrated ability to manage multiple projects and priorities under pressure.
• Strong analytical and problem-solving capabilities.
• Experience managing cross-functional teams in a complex technical environment.

2ND LINE IT SUPPORT

3-6 MONTH CONTRACT

DAY RATE - 200.00 (INSIDE)

LOCATION: YORK HYBRID WORKING

Your new role

A 2nd Line IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale.

The 2nd Line Contractor will be part of the team who picks up and resolves any escalated incidents and service requests and those requiring advanced troubleshooting and resolution.

What you’ll need to succeed

• Previous experience of working in a busy IT Service Desk
• Strong knowledge of Windows 11 (On-premise domain & Cloud integrated)
• Experience with Active Directory and Azure Active Directory user & group administration
• Ability to support M365 services (Teams, SharePoint, OneDrive)
• Knowledge of InTune
• Previous experience of working with ITIL service management processes

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at (url removed)

We are seeking an experienced SAP EWM Lead Consultant to support a high-profile programme within a regulated environment. This role combines hands-on expertise in SAP Extended Warehouse Management (EWM) with leadership responsibility across delivery, operations, and stakeholder engagement.

Job Title: SAP EWM Lead Consultant (Contract)
Location: Remote (UK-based) with occasional travel to Poland

The successful candidate will play a key role in ensuring operational excellence across SAP landscapes, particularly within BASIS and HANA environments, while driving successful EWM implementations and ongoing support.

Responsibilities include but are not limited to:

• Lead the resolution of escalations and incidents within SAP BASIS and HANA environments, ensuring adherence to SLAs and quality standards
• Oversee and contribute to SAP EWM delivery across full project lifecycles
• Validate and manage change implementation plans, ensuring compliance and minimising operational risk
• Conduct root cause analysis and trend analysis, presenting findings to business stakeholders
• Engage with customers regularly to identify operational issues and drive continuous improvement
• Support capacity planning activities across SAP systems to optimise performance
• Mentor team members, develop SOPs, and maintain clear technical documentation
• Act as a key interface between technical teams and business stakeholders

What we are looking for:

• Minimum 2 full lifecycle SAP EWM implementations
• At least 3 years’ experience in SAP WM
• At least 3 years’ experience in SAP EWM
• Strong expertise in SAP BASIS and SAP HANA administration/support
• Proven experience within the Defence sector or Defence-related environments
• Specific experience in ammunition management
• Demonstrated team leadership and mentoring capability
• Strong analytical skills, including root cause and trend analysis
• Solid understanding of ITIL frameworks and incident management
• Excellent communication and stakeholder engagement skills
• Fluent English (written and spoken)
• SAP Certified Technology Associate (SAP HANA) - desirable
• ITIL Foundation Certification - desirable
• Must be immediately available for a full-time contract
• Willingness to travel occasionally to Poland
• Due to project constraints, candidates must have:
  • Minimum 5 years continuous UK residency
  • No personal or familial background linked to Russia or Belarus
  • Please note: certain nationality restrictions apply due to project requirements

This is an opportunity to work on a critical, high-impact programme within a complex and highly regulated environment, offering strong day rates and the flexibility of primarily remote work.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Job Title: Head of IT
Location: Worcestershire across 3 sites (predominantly office based with flexibility for remote working of 1 day per week)
Reports To: Partner, Head of Finance and Operations
Department: Operational Support
Direct Reports: 1 1st Line IT Support Technician

Role Purpose
The Head of IT has full accountability for the firm’s information technology environment, ensuring it is secure, resilient, scalable and aligned to the firm’s strategic and regulatory objectives.

The role will also be responsible for driving the thoughtful and appropriate adoption of AI and automation, ensuring these technologies are used safely, ethically and pragmatically to enhance efficiency, decision making and client service.

This is a senior leadership role with clear ownership of the end to end IT estate, including infrastructure, applications, cybersecurity, data and third party services. The role is responsible not only for operational stability, but for shaping and delivering the firm’s technology roadmap so that technology actively supports business growth, efficiency and risk management.

Working closely with senior leadership, the Head of IT will plan, prioritise and deliver technology initiatives using robust project management disciplines, ensuring change is well governed, outcomes focused and delivered with minimal disruption to the business.

Core Accountabilities

• The overall performance, security and resilience of the firm’s IT estate
• Ownership and continuous evolution of the business technology stack
• Delivery of IT and digital change programmes through effective project management
• Alignment of technology decisions with business strategy, regulatory obligations and operational risk
• IT governance, supplier performance, investment decisions and technology related risk
• Driving the responsible use of AI and automation to support efficiency, insight and business growth

Key Responsibilities Technology Ownership & Infrastructure

• Own and manage the firm’s IT infrastructure, including hardware, software, networks, cloud services, servers, storage, backup and disaster recovery
• Ensure systems are secure, reliable, well maintained and capable of scaling with business growth
• Proactively identify and address performance issues, capacity constraints and technical debt
• Oversee and coordinate external IT service providers where required

Cybersecurity & Data Protection

• Hold overall accountability for the firm’s cybersecurity posture
• Define, implement and enforce security policies, standards and controls
• Monitor systems and risks, responding appropriately to threats and incidents
• Ensure compliance with GDPR, data protection legislation and industry best practice
• Act as senior owner for IT related incidents, risk management and remediation

Business Applications & Technology Stack

• Own the selection, implementation, integration and optimisation of core business systems
• Ensure applications are stable, well integrated and aligned to business processes
• Manage vendor relationships to maximise value, performance and reliability
• Ensure users are informed of relevant system changes and improvements

IT Strategy, Projects & Change Delivery

• Define and maintain a clear IT strategy and multi year technology roadmap
• Translate strategic objectives into clearly scoped, prioritised and well governed IT projects
• Lead and deliver IT and digital change initiatives using appropriate project management methodologies
• Manage project plans, risks, dependencies, budgets and stakeholder communication
• Ensure technology change is delivered on time, within scope and aligned to business outcomes

Business Continuity & Disaster Recovery

• Own and maintain disaster recovery and business continuity arrangements
• Ensure backups are robust, current and regularly tested
• Periodically test recovery processes and implement improvements

Vendor, MSP & Contract Management

• Own the relationship and performance of the outsourced IT Managed Service Provider
• Manage all third party technology suppliers and service contracts
• Negotiate and review contracts and SLAs to ensure value, resilience and scalability
• Ensure contracts are renewed, replaced or exited in a controlled and timely manner

Budget, Governance & Compliance

• Own the IT budget, cost forecasting and investment planning
• Ensure technology spend delivers clear business value
• Establish and maintain IT policies, procedures and governance frameworks
• Prepare for and manage IT audits and regulatory reviews

Team Leadership & User Enablement

• Line manage and develop the 1st Line IT Support Technician
• Ensure users receive effective, timely and professional IT support
• Develop and deliver IT training to improve adoption and capability
• Maintain clear documentation, procedures and user guidance

Key Skills & Experience

• Proven experience in a senior IT leadership role (IT Manager, IT Lead or Head of IT)
• Experience in accountancy, finance or professional services strongly preferred
• Strong knowledge of IT infrastructure, cloud platforms and business systems
• Demonstrable experience of cybersecurity, data protection and risk management
• Proven track record of delivering IT projects and managing technology change
• Strong vendor, contract and Managed Service Provider management experience
• Strong experience of building stakeholder relationships with Senior executives & C Suite.
• Proven line management, leadership and project management skills.
• Excellent communication and Team Player skills
• Strong decision making, prioritisation and problem solving abilities

Qualifications

• Relevant certifications (e.g. Microsoft, ITIL, CompTIA, CISSP or similar) desirable

Personal Attributes

• Clear ownership mindset with strong accountability
• Strategic thinker with a practical, delivery focused approach
• Confident decision maker able to balance risk, cost and business need
• Proactive, organised and comfortable managing competing priorities
• Able to operate both strategically and hands on when required

Working Conditions

• Full time role, predominantly office based with some remote flexibility
• Occasional out of hours work for maintenance or critical incidents

Benefits:

• Competitive salary
• 25 days annual leave, plus bank holidays
• Private Medical Health insurance
• Life Assurance
• Group Personal Pension Plan
• Electric Car scheme
• Cycle to Work Scheme
• Flexible Holiday Purchase Scheme
• Enhanced Family Pay - maternity, paternity, parental, and compassionate leave
• Employee Assistance Programme - 24/7 confidential helpline as well as online support

If you wish to be considered for the role, please contact Joanne Harris on (phone number removed) or email me on (url removed)

IT Service Desk Analyst Sheffield Exclusive Role
Full Time 8.30 AM - 4.30 PM
£27,000 - £28,000
Travel Required
Working Hours Monday to Friday, 8:30 AM 4:30 PM (1 day from home)

Eaton Syalon are supporting a key client with an exclusive opportunity for a IT Service Desk Analyst to join their in-house IT team. This is a varied, hands on role where you will act as the first point of contact for all internal IT support queries, ensuring timely resolution and a high standard of service across the organisation.

The Role
You will support users across multiple sites, troubleshooting technical issues and keeping day to day operations running smoothly. This position would suit someone proactive, customer-focused and confident working in a fast-paced environment.

Key Responsibilities:

• Act as the first point of contact for IT-related queries via phone, email and ticketing systems
• Log, prioritise and manage support tickets in line with SLAs
• Troubleshoot hardware, software and basic network issues
• Support users with Windows operating systems and Microsoft 365 (Outlook, Teams, SharePoint)
• Manage user accounts via Active Directory (password resets, permissions, access)
• Escalate more complex issues to second-line support where required
• Maintain accurate documentation of issues, resolutions and IT assets
• Support onboarding and offboarding processes including device setup and access

Qualifications

• Degree or diploma in IT, Computer Science, or related field (preferred)
• Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are a plus

Location & Travel
This role is based in Sheffield with travel required once per week to either the Nottingham or Scunthorpe office on a rotational basis.

Candidates must be able to drive to be considered for this role.

If you are interested in this opportunity, please apply or get in touch for more information.

Hybrid - 3 Days per Week in Hertfordshire
110,000 - 130,000 + up to 30% bonus + strong benefits

We’ve been retained to hire a Head of IT Service Management into a complex, high-volume, customer-facing environment where service stability and resilience are critical to business performance.

Based in Hertfordshire (hybrid), you’ll lead end-to-end service management across IT, logistics, fulfilment, and customer operations - owning major incident response, service performance, and continuous improvement at scale.

Key responsibilities

• Lead end-to-end IT service management (incident, problem, change, release, configuration) aligned to ITIL 4
• Own major incident management (P1/P2), acting as the senior escalation point with clear executive communication
• Drive root cause analysis and continuous improvement using service metrics (MTTR, trends, backlog)
• Oversee IT service delivery, 24/7 support operations, and ITSM tooling
• Coordinate cyber incident response with internal security teams and external partners
• Manage third-party suppliers, SLAs, and commercial performance
• Define and deliver strategy across automation, observability, and AIOps
• Lead and develop a high-performing team while influencing senior stakeholders

Key requirements

• Proven experience in a Head of IT Service Management / Service Delivery leadership role
• Strong ITIL 4 expertise and major incident management experience
• Background in complex, fast-paced environments (ecommerce, retail, logistics or similar)
• Experience managing suppliers, budgets, and cost optimisation
• Strong stakeholder engagement skills, including C-suite interaction
• Data-driven approach with the ability to lead under pressure

Desirable

• Cyber incident response experience
• ServiceNow, Jira Service Management or similar ITSM tools
• Exposure to AIOps, observability, automation
• Advanced ITIL or relevant certifications

Package and benefits

• Base salary 110,000 - 130,000 (DOE)
• Up to 30% discretionary bonus
• Up to 7% matched pension
• Private medical insurance
• Strong holiday allowance + option to buy more
• “Work from anywhere” flexibility
• Additional perks including discounts and wellbeing support

This is a high-impact leadership role with real ownership of service performance across a critical, customer-facing operation.

Apply now for a confidential discussion.

If you’ve held any of these roles or used these technologies/skills, this role could be a great fit: Head of Service Management, Head of IT Service Delivery, IT Operations Director, Service Delivery Director, ITSM Lead, Major Incident Manager, ServiceNow, Jira Service Management, AIOps, ITIL 4.

Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn’t right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Exalto consulting are currently recruiting for a contract service architect, this is inside IR35 paying £450 per day and will need to go to client site in London 2 days a week.

• Design and assure coherent, end to end Day 1 services across EUC, IT Services, Print, and Insights & Analytics, ensuring clear service boundaries and proactively addressing gaps and fragmentation risks to prevent early life failure costs, support rapid service stabilisation and enable a consistent user experience from Day 1.
• Day 1 Service Design Blueprints Clearly defined, end to end service designs that enable consistent user experience, clear accountability, and operational readiness from Day 1.
• Business and Technology Capability Gap Assessment
• Evidence based assessment identifying capability gaps, integration risks, and dependencies that could impact Day 1 service continuity, with prioritised mitigation actions.
• Day 1 Service Support and Operating Model A pragmatic Day 1 support model defining service boundaries, ownership, escalation paths, and supplier interactions to minimise disruption and support early life stabilisation.
• Service Readiness and Coherence Assurance Inputs Assurance artefacts and recommendations confirming that Day 1 services are coherent, supportable, and aligned to agreed Day 1 principles, avoiding unnecessary complexity or post Day 1 dependencies.

If you have experience with ITIL that would be advantageous

If you have the above experience please send your CV for immediate consideration as our client are looking to hire ASAP

Service architect - £450 a day inside IR35 - London