Salary: £53,496 to £61,686, comprising a basic salary of £50,838 and a concessionary payment of £2,658. The exact salary offered within this range will depend on your skills and experience. An additional Skills Payment is available once your skills level is confirmed, £3,822 for Level 1 or £8,190 for Level 2. Flexible working: We offer a range of working patterns, including full-time, part-time, and compressed hours, with flexible start and finish times to support a healthy work-life balance. While most of our work is carried out on-site due to its sensitive nature, occasional home working may be possible depending on business needs. Find out more about flexible working on our website . GCHQ is an intelligence, cyber and security agency with a mission to keep the UK safe. We use cutting-edge technology, ingenuity and partnerships to identify, analy0se and disrupt threats. Working with our intelligence partners, MI5 and MI6, we protect the UK from terrorism, cyber-attacks and espionage. At GCHQ, you ll do varied and fascinating work in a supportive and inclusive environment that puts the emphasis on teamwork. As an Associate Solutions Architect, you ll join a specialist team delivering technology solutions that underpin some of the UK s most critical national security work. Our work is unique and often cutting-edge, giving you the opportunity to develop deep expertise in an environment unlike any other. Guided by a Senior Solutions Architect, you ll help shape designs, produce architectural artefacts, and support the teams that bring solutions to life. You ll focus on understanding business needs and translating them into solutions, balancing technical constraints, delivery plans, risks and complexity. You'll create designs, documentation and models that align with our architectural standards and strategic direction. As requirements evolve, with the support of your line manager, you'll help answer questions, clarify designs, and adapt solutions to keep projects on track. Occasional travel to sites across the UK will allow you to work closely with colleagues across the organisation. You don't need a degree or specific qualifications to apply; we're interested in your experience and your motivation to support our mission. You'll need a foundational understanding of solution architecture and some experience contributing to the design and delivery of digital or technology solutions. Experience with at least one modern framework, such as TOGAF, NIST or ITIL, is valuable, typically gained through software engineering, infrastructure, or DevOps roles. Effective communication skills and a broad technical foundation will help you explain design decisions to both technical and non-technical audiences, while confidence in influencing and negotiation will help you find solutions that work for everyone. You ll need to think critically and solve problems creatively, as the challenges you encounter here are genuinely unique and rewarding. Adaptability and effective time-management skills are also important, as priorities can shift depending on business needs. When you join us, you ll have a full induction to GCHQ so you can understand who we are and what we do. Once in your role, you ll receive formal and on-the-job training, along with all the support you need to thrive. We re committed to continuous professional development and to providing the space for you to grow, innovate and experiment. Typically, around 20% of your time is dedicated to developing yourself and supporting others. We know that development looks different for everyone, so we ll tailor our support to your learning style, whether that s through books, courses, conferences or stretch assignments. We ll cover the cost of professional qualifications and give you the time and support to achieve them. From day one, you ll have access to mentors and subject-matter experts, and we ll work with you to build a structured development plan aligned with your goals. *At GCHQ, diversity and inclusion are critical to our mission. To protect the UK, we need a truly diverse workforce that reflects the society we serve. This includes diversity in every sense of the word: those with different backgrounds, ages, ethnicities, gender identities, sexual orientations, ways of thinking and those with disabilities or neurodivergent conditions. We therefore welcome and encourage applications from everyone, including those from groups that are under-represented in our workforce such as women, those from an ethnic minority background, people with disabilities and those from low socio-economic backgrounds. Find out more about our culture, working environment and diversity on our* *website* *.* To find out more and apply, please visit our website. *To be eligible to apply, you must be a British Citizen. If you hold dual nationality, of which one component is British, you will still be considered. Candidates must normally have been resident in the UK for seven out of the last ten years. This is particularly important if you were born outside the UK. We welcome applications from candidates of all ages, and there is no upper age limit. You can apply at 17; if successful, you will not be offered a start date prior to your 18th birthday. Full eligibility details can be found on our* *website.*

Salary: £69,611 to £77,801, comprising a basic salary of £66,581 and a concessionary payment of £3,030. The exact salary offered within this range will depend on your skills and experience. An additional Skills Payment is available once your skills level is confirmed, £3,822 for Level 1 or £8,190 for Level 2. Flexible working: We offer a range of working patterns, including full-time, part-time, and compressed hours, with flexible start and finish times to support a work-life balance. While most of our work is carried out on-site due to its sensitive nature, occasional home working may be possible depending on business needs. Find out more about flexible working on our website . GCHQ is an intelligence, cyber and security agency with a mission to keep the UK safe. We use cutting-edge technology, ingenuity and partnerships to identify, analyse and disrupt threats. Working with our intelligence partners, MI5 and MI6, we protect the UK from terrorism, cyber-attacks and espionage. At GCHQ, you ll do varied and fascinating work in a supportive and inclusive environment that puts the emphasis on teamwork. As a Solutions Architect, you ll help deliver technology solutions that support GCHQ s mission, drawing on your experience to lead design work, manage a team, and make strategic architectural decisions. The nature of our work requires advanced, innovative technology, offering you the chance to apply your skills to unique and meaningful challenges. Working across a range of complex projects, you ll shape solution designs, produce clear documentation and models, and ensure alignment with established architectural standards. You ll work closely with stakeholders, balancing technical, business, cost, and risk considerations to deliver scalable and resilient solutions. Day-to-day, you ll collaborate with delivery teams, engineers, and business colleagues to clarify requirements, adapt designs and guide their implementation. You ll produce and maintain artefacts, provide clarity and direction, and mentor less-senior colleagues. Occasional travel across the UK will also be required so you can work closely with colleagues from all areas of the organisation. To apply, you ll bring experience in solutions architecture, including leading the design of end-to-end digital or technology solutions. You ll have familiarity with frameworks such as TOGAF, NIST, and ITIL, along with experience managing or line-managing a team. You ll be skilled at producing artefacts that guide delivery teams and at explaining design decisions clearly to both technical and non-technical audiences. Effective stakeholder management, collaboration and negotiation skills will also help you align differing user needs with organisational priorities. Adaptability, time management, critical thinking, and creative problem-solving will support you in delivering well-rounded solutions to complex challenges. When you join us, you ll have a full induction to GCHQ so you can understand who we are and what we do. Once in your role, you ll receive formal and on-the-job training, along with all the support you need to thrive. We re committed to continuous professional development and to providing the space for you to grow, innovate and experiment. Typically, around 20% of your time is dedicated to developing yourself and supporting others. We know development looks different for everyone, so we ll tailor our support to your learning style, whether that s through books, courses, conferences or stretch assignments. We ll cover the cost of professional qualifications and give you the time and support to achieve them. From day one, you ll have access to mentors and subject-matter experts, and we ll work with you to build a structured development plan aligned with your goals. *At GCHQ, diversity and inclusion are critical to our mission. To protect the UK, we need a truly diverse workforce that reflects the society we serve. This includes diversity in every sense of the word: those with different backgrounds, ages, ethnicities, gender identities, sexual orientations, ways of thinking and those with disabilities or neurodivergent conditions. We therefore welcome and encourage applications from everyone, including those from groups that are under-represented in our workforce such as women, those from an ethnic minority background, people with disabilities and those from low socio-economic backgrounds. You can find out more about our culture, working environment and diversity on our* *website* *.* To find out more and apply, please visit our website. *To be eligible to apply, you must be a British Citizen. If you hold dual nationality, of which one component is British, you will still be considered. Candidates must normally have been resident in the UK for seven out of the last ten years. This is particularly important if you were born outside the UK. We welcome applications from candidates of all ages, and there is no upper age limit. You can apply at 17; if successful, you will not be offered a start date prior to your 18th birthday. Full eligibility details can be found on our* *website.*

This role can also be based in London ( Osterley).

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

What you’ll do

As a senior developer within the CyberSecurity Organization, you’ll be working on building the critical workflows in ServiceNow that enable the company’s ability to track, fix, and prevent security vulnerabilities and deficiencies. The applications and workflows you create keep our company and our customers safe and secure. Your specific job functions may include:

• Write efficient, scalable code and continuously improve system performance and stability of the ServiceNow platform.
• Design, develop, and maintain new ServiceNow applications and platform enhancements within the scope of CyberSecurity.
• Troubleshoot, debug, and resolve complex technical issues across ServiceNow modules.
• Provide guidance and mentorship to team members on ServiceNow development and portal usage.
• Collaborate with cross-functional teams to understand requirements and deliver high-quality solutions, working closely with the ServiceNow architect and business analysts.
• Utilize ServiceNow best practices, coding standards, and ITIL processes.
• Participate in code reviews and provide constructive feedback to improve development quality.
• Write and maintain automated scripts that test your code against requirements.

What you’ll bring

• Significant hands-on experience developing within a ServiceNow platform.
• Both ServiceNow Development and Administration experience (Business Rules, Client Scripts, Script Includes, UI Policies, etc.).
• At least one of the following certifications is required:
  • ServiceNow ITIL Certification
  • ServiceNow Certified System Administrator (CSA)
• Understanding of ServiceNow architecture and performance optimization techniques.
• Strong development experience with:
• JavaScript
• Business Rules, Client Scripts, Script Includes
• UI Policies, UI Actions
• Flow Designer and Workflows
• Excellent debugging and problem-solving skills.
• Ability to write clean, maintainable, and high-performing code.
• Excellent communication and collaboration abilities.
• Ability to work independently and lead technical initiatives.

Team overview

Cyber Security

Our products, platforms and technologies are constantly evolving that’s why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you’ll get involved in tackling challenges and future threats in an ever-changing cyber landscape.

The rewards

There’s one thing people can’t stop talking about when it comes to #LifeAtSky : the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

Inclusion & how you’ll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space

Livingston Watermark House

Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there’s onsite parking available for cars, motorbikes and bicycles.

You’ll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis.

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

We’d love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

This role can also be based in London ( Osterley).

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

What you’ll do

As a senior developer within the CyberSecurity Organization, you’ll be working on building the critical workflows in ServiceNow that enable the company’s ability to track, fix, and prevent security vulnerabilities and deficiencies. The applications and workflows you create keep our company and our customers safe and secure. Your specific job functions may include:

• Write efficient, scalable code and continuously improve system performance and stability of the ServiceNow platform.
• Design, develop, and maintain new ServiceNow applications and platform enhancements within the scope of CyberSecurity.
• Troubleshoot, debug, and resolve complex technical issues across ServiceNow modules.
• Provide guidance and mentorship to team members on ServiceNow development and portal usage.
• Collaborate with cross-functional teams to understand requirements and deliver high-quality solutions, working closely with the ServiceNow architect and business analysts.
• Utilize ServiceNow best practices, coding standards, and ITIL processes.
• Participate in code reviews and provide constructive feedback to improve development quality.
• Write and maintain automated scripts that test your code against requirements.

What you’ll bring

• Significant hands-on experience developing within a ServiceNow platform.
• Both ServiceNow Development and Administration experience (Business Rules, Client Scripts, Script Includes, UI Policies, etc.).
• At least one of the following certifications is required:
  • ServiceNow ITIL Certification
  • ServiceNow Certified System Administrator (CSA)
• Understanding of ServiceNow architecture and performance optimization techniques.
• Strong development experience with:
• JavaScript
• Business Rules, Client Scripts, Script Includes
• UI Policies, UI Actions
• Flow Designer and Workflows
• Excellent debugging and problem-solving skills.
• Ability to write clean, maintainable, and high-performing code.
• Excellent communication and collaboration abilities.
• Ability to work independently and lead technical initiatives.

Team overview

Cyber Security

Our products, platforms and technologies are constantly evolving that’s why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you’ll get involved in tackling challenges and future threats in an ever-changing cyber landscape.

The rewards

There’s one thing people can’t stop talking about when it comes to #LifeAtSky : the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

Inclusion & how you’ll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space

Livingston Watermark House

Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there’s onsite parking available for cars, motorbikes and bicycles.

You’ll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis.

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

We’d love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Do you thrive on solving challenging technical problems? Are you passionate about keeping our roads safe and efficient? If your answer is yes, then this is the opportunity you’ve been waiting for!

We are currently looking for a Roadside Support Engineer to join our vibrant, fast-growing team. Join us and be part of a company that is revolutionising transportation technology and making a real difference on the roads!

Hours of Work: Full time

As a Roadside Support Engineer, you will be responsible for delivering exceptional roadside support services. Your role involves providing technical assistance for roadside tolling systems, troubleshooting faults, maintaining infrastructure, and ensuring the continued safety and functionality of roadside equipment. Your expertise will ensure smooth operation and rapid response to roadside incidents, playing a pivotal part in our success.

Roadside Support Engineer Requirements:

Travel:

Must hold a full current clean driving license, relative to the country you reside within. You may be required to travel to various locations throughout the UK at short notice and be prepared to stay away from home from time to time.Right to Work:

Hold a valid UK passportEducation/Qualifications:

HNC/HND, BTS, or equivalent vocational qualification in IT, Networking, or Electronics, alternatively - demonstrable equivalent experience.
ITIL Foundation certification strongly preferred, Relevant vendor or industry certifications (e.g. CompTIA, Microsoft) desirable.
Equivalent practical experience supported by relevant industry certifications.Desirable qualifications:

AWS Certified Cloud Practitioner
Microsoft FundamentalsExperience:

Experience in an operational support, field engineering, or service desk environment.
Demonstrable experience working within an L1 support model.
Experience supporting business-critical or 24/7 operational systems.Languages:

Proficient in English / French, or English / Spanish

Roadside Support Engineer Skills:

Technical Skills

Basic administration and troubleshooting of Windows Server environments (2012–2022).
Exposure to Linux server environments.
Understanding of network fundamentals, including LANs, VLANs, IP connectivity, and fault diagnosis.
Experience using monitoring and ticketing systems (e.g. SolarWinds, JIRA and other ITSM tools).
Basic Active Directory administration and scripting exposure (e.g. PowerShell).
Basic SQL and or Postgres administration.
Knowledge of installation and maintenance of roadside and field-based systems.

Service & Professional Skills

Strong analytical and structured problem-solving skills.
Excellent customer service and stakeholder communication abilities.
Ability to work under pressure while maintaining attention to detail.
Strong written documentation and reporting skills.
Ability to prioritise workload effectively in a dynamic, operational environment.
Methodical, disciplined approach to technical work.
Flexible team player capable of working within mobile technical teams and with third-party suppliers.Process & Governance

Working knowledge of ITIL-based incident, problem, and change management.
Basic understanding of security standards and best practices.Desired Experience/Skills:

Experience within the tolling, transport, or roadside infrastructure sector.
Use of Visio, MS Project, and ITSM platforms.
Experience producing technical documentation for non-technical audiences.

Additional Requirements:

Full, clean driving licence.
Willingness to participate in an on-call rota.
Ability to work outside normal business hours, including night-time maintenance windows.
Available to respond to incidents at short notice as and when required.Roadside Support Engineer Benefits:

Opportunity to work with a leading provider in transportation technology.
Comprehensive training and professional development support.
Work in a vibrant environment with clear career progression pathways.
Participate in a supportive team dedicated to innovation and excellence.Meet the Organisation: Who We Are and What We Do

We are a pioneering organisation specialising in Intelligent Transportation Systems and Electronic Tolling solutions. Managing tolling services on a global scale, we are committed to delivering innovative, reliable, and efficient transportation infrastructure. Our team in Leeds is at the heart of this mission, providing essential support to keep traffic flowing smoothly and safely across borders.

If you believe you are the right fit to become our next Roadside Support Engineer, don’t delay—apply now and propel your career forward with us! Your journey to a rewarding future starts here

Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future.

You’ll join a collaborative and inclusive team where you’re supported to grow your skills, explore new opportunities, and contribute from day one. You’ll work with a diverse client base, develop meaningful connections, and gain experience that extends beyond your local team. Together, we grow, belong and impact.

About the team

The Service Delivery team, part of IT and supported by key third party suppliers, provides services to around 3,900 users across offices mainly in the UK, with some global reach. Our IT Service Delivery Consultants are based onsite, working directly with customers both face to face and via Teams or email.

About the role

As an IT Service Delivery Consultant, you’ll play a central role in transforming and enhancing our service function. This opportunity is perfect for ambitious technicians eager to grow their expertise while working within a supportive, innovative team.

• Proactive Incident Management: You will take charge of all Incidents and Service Requests, working closely with third-party teams, and pushing the boundaries to resolve issues swiftly.
• Take a proactive view to IT service including performing root cause analysis and implement permanent fixes for recurring issues.
• Digital Transformation: Embrace the power of automation and digital capabilities to enhance our services, making them more efficient and accessible to our clients.
• Collaboration: You’ll be a bridge between external Service Desk and internal teams, ensuring seamless communication and delivering customer-focused solutions. You will mentor and guide L1 colleagues to improve team capability.
• Continuous Improvement: Your role involves identifying opportunities for enhancement, championing ITIL-based standards, and recommending improvements to our processes.
• Knowledge Exchange: Facilitate the exchange of knowledge between onsite teams and the Service Desk, fostering a culture of learning and growth.
• Asset Management: Take ownership of asset management responsibilities, ensuring our kit levels are always optimized for peak performance.
• Customer Engagement: Go beyond traditional support and partner with clients to educate them on maximizing their technology and collaboration resources.
• Innovation: Be part of exciting project-related activities, contributing your expertise to shape the future of our services.
• Empowerment: Lead new joiner orientation sessions and organize ad hoc drop-in training sessions to empower our users to harness technology’s full potential.
• Troubleshoot and resolve complex technical issues across infrastructure, applications, end-user environments, and AV/meeting room systems.

What we are looking for

• ITIL Expertise: You’re well-versed in ITIL V3/V4 principles, providing a strong foundation for our service evolution.
• Customer-Centric: Your commitment to exceptional customer service sets you apart, driving you to exceed expectations.
• Technical Proficiency: Your technical competences include supporting workplace hardware, Microsoft Office 365, Azure AD, Citrix solutions, and more. Nexthink experience is a plus.
• Documentation Skills: Your ability to create and review workplace knowledge base documentation is solid.

Diversity, Equity & Inclusion

At Forvis Mazars diversity, equity and inclusion are central to our values. We value our people’s unique backgrounds, perspectives, and experience, and know this diversity create better outcomes for our clients. We seek to attract, develop, and retain the best talent, inclusive of sex, ethnicity, disability, socio-economic background, sexual orientation, gender identity, nationality, and faith. We select candidates based on skills, knowledge, qualifications, and experience and aim to support all our team

Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future.

You’ll join a collaborative and inclusive team where you’re supported to grow your skills, explore new opportunities, and contribute from day one. You’ll work with a diverse client base, develop meaningful connections, and gain experience that extends beyond your local team. Together, we grow, belong and impact.

The Team

The Data & Digital Advisory team is a key part of our larger Technology and Digital Consulting practice comprising over 100 technologists. We specialise in providing expert advice and guidance across a range of domain areas, with a primary focus on data protection, data governance, Artificial Intelligence (AI) strategy and governance, technology strategy and transaction IT due diligence.

We collaborate closely with clients to understand their unique data and digital opportunities and challenges, delivering tailored, actionable advice. Our support encompasses assessing, building, and managing data and digital capabilities. This includes identifying and mitigating data, AI, and IT risks; selecting vendors to maximise solution value; managing projects for tangible results; establishing robust data governance; ensuring regulatory compliance (including data privacy and AI regulations); and harnessing the potential of emerging technologies like AI.

The Role

Joining as a Senior Consultant within the Data & Digital Advisory team, you will play a crucial role in delivering a diverse portfolio of services to our clients, contributing significantly to both project execution and our team’s growth. This role offers a unique opportunity to gain broad experience across interconnected data and digital domains.

Key Responsibilities:

• Client Engagement Delivery: Actively participate in client-facing engagements, contributing to the delivery of high-quality work products and deliverables across our service portfolio.
• Analysis & Recommendations: Support the analysis of client environments and challenges, developing insightful recommendations aligned with their strategic objectives, communicated clearly and concisely.
• Stakeholder Management: Effectively collaborate with diverse stakeholders, including client personnel (from operational to senior levels) and internal colleagues across Forvis Mazars.
• Domain Expertise Application: Demonstrate and apply a solid understanding across our advisory domains, particularly Data Protection & Data Governance. An understanding and experience in working with AI Regulation and in AI Governance. Foundational knowledge of digital domains such as Enterprise Architecture, Cloud, Technology Due Diligence, and how these translate into relevant, industry-leading practices and integrated solutions.
• Reporting & Communication: Assist in coordinating engagement findings, producing well-structured written reports, and supporting the delivery of compelling presentations to senior stakeholders.
• Adaptable Delivery: Flex delivery style appropriately between strategic advisory engagements and risk-focused assurance projects delivered via internal audit channels.
• Innovation & Market Awareness: Contribute to identifying and understanding emerging technology trends, particularly in data and AI, and support the integration of innovative approaches into our service offerings.

Engagements You Can Expect to Work On:

• Data Privacy Program and Framework Development (GDPR etc.)
• Data Protection Maturity and Compliance Assessments
• Data Protection Officer (DPO) Support Services
• Regulatory Readiness & Audits (e.g., DSA, DMA, EU AI Act)
• Data Management, Strategy and Governance Framework Implementation
• AI Strategy Development and Readiness Assessments
• AI Governance Framework Implementation and Ethical AI Reviews

Engagements You May Support On:

• Technology and Application Strategy Development
• IT and Cloud Effectiveness Assessments
• IT Resilience (BCM and IT DR) Assessments
• Technology Business Case Creation
• Vendor and Product Selection Support
• Technology Transformation Project Management Support
• IT Due Diligence (Buy-side and Sell-side)

The Person

We seek a high-performing, motivated individual with a genuine passion for the intersection of data and digital transformation. You should possess strong analytical skills, the ability to ask insightful questions, understand complex client challenges, and provide tailored, impactful recommendations.

This role offers a unique opportunity to gain broad exposure across our four service pillars (Data Privacy, Data Optimisation, AI Advisory, and Digital Advisory), fostering significant professional development. The ideal candidate is keen to contribute to developing our thought leadership, methodologies, and service offerings, collaborating effectively within cross-functional teams. We provide comprehensive support through coaching, on-the-job training, and assistance in attaining valuable industry certifications to accelerate your career.

Skills, Knowledge, and Experience:

• Essential Experience: Minimum 2 years’ experience in a Professional Services firm or comparable environment, delivering advisory services related to data privacy and data governance. Experience in AI Strategy and Governance is desirable.
• Data Expertise:

• Strong understanding of core data privacy principles and key regulations (especially EU and UK GDPR, familiarity with others like CCPA, LGPD and PDPL beneficial).
• Good grasp of data governance frameworks and data lifecycle management.
• Demonstrable interest and foundational knowledge of AI/Machine Learning concepts, AI governance principles, and ethical AI considerations. Awareness of emerging AI regulations.

• Consulting Skills:

• Excellent analytical and problem-solving abilities.
• Strong written and verbal communication skills, with the ability to articulate complex concepts clearly to diverse audiences.
• Proven relationship management skills.
• Capable of managing multiple tasks and working effectively on concurrent engagements.
• High attention to detail and excellent organisational/time management skills.

• Personal Attributes:

• Proactive approach to self-development and continuous learning.
• Collaborative team player with high emotional intelligence.
• Adaptable to blended working environments (in-person, remote) and willing to travel for client needs.
• Strong alignment with our firm’s values: respect, diversity, and integrity.

• Advantageous Certifications: Possession of or working towards relevant industry certifications is highly desirable. Examples include: CDMP, ADGP, CIPP/E, CIPM, CIPT, AIGP, ISO 27701 Lead Auditor/Implementer, AWS Certified Cloud Practitioner, Azure Fundamentals (AZ-900), Google Cloud Certified - Associate Cloud Engineer, PRINCE2 Foundation, Certified ScrumMaster (CSM), CRISC, ITIL Foundation.

Training and Progression

You will develop deep expertise in Data & Digital Advisory domains and enhance your business acumen through direct client work. The experience gained provides a comprehensive understanding of how diverse businesses operate and manage their data and digital landscapes. As part of a dynamic and growing team, you will have significant opportunities for career progression, supported by dedicated mentoring and performance management to keep your aspirations on track.

Diversity, Equity & Inclusion

At Forvis Mazars diversity, equity and inclusion are central to our values. We value our people’s unique backgrounds, perspectives, and experience, and know this diversity create better outcomes for our clients.

We seek to attract, develop, and retain the best talent, inclusive of sex, ethnicity, disability, socio-economic background, sexual orientation, gender identity, nationality, and faith.

We select candidates based on skills, knowledge, qualifications, and experience and aim to support all our team members to reach their potential.

At Forvis Mazars, we promote an environment in which you can grow your skills, belong to a team that values your ideas, and make an impact that matters.

Microsoft Technical Services Analyst - to 3rd Line

Stoke-on-Trent, Staffordshire | Hybrid (2 Days Onsite per Week)

£37,000 + On-Call Rota (1 in 6 at £225 per week) + Overtime + Excellent Benefits

Are you a confident 2nd Line IT Support Engineer ready to step up into a true 3rd Line role? Want to build your career within a nationally recognised retail brand with a modern Microsoft-focused environment?

This opportunity offers exactly that - a springboard into a stronger, more specialised technical career for 2026.

The Opportunity:

You’ll join a specialist team supporting a major UK-wide Microsoft infrastructure for a leading High Street & online retailer. The environment is broad, modern, and continually evolving - covering cloud, virtualisation, storage, security, and enterprise-scale Wintel systems.

You’ll operate across both 2nd and 3rd Line levels, taking ownership of priority incidents (P1/P2), resolving complex technical issues, and supporting core infrastructure platforms.

Perfect for an Engineer who wants career growth, technical depth, and exposure to large-scale systems.

You’ll work across a modern Microsoft-centric estate covering:

Core Expertise:

Azure Local & Distributed Infrastructure:

• Support server infrastructures unified under Azure Arc
• Monitoring & maintaining hybrid-cloud environments
• Ensuring consistent operations across stores, distribution sites & cloud platforms

Operational Infrastructure Support with EUC:

• Active Directory, DNS, DHCP
• AOVPN & RSA Remote Access
• Citrix
• Enterprise SQL
• MoveIT Automation & FTP
• Monitoring & backup systems
• Support across cloud, datacentre & retail locations
• Manage & maintain physical and virtual server estates

Useful Qualifications (Not Essential)

• Microsoft MCP - Installing & Configuring Windows 10/11
• MCSA or equivalent
• ITIL Foundation
• Degree in IT or related discipline

Why This Role?

• Step into 3rd Line Engineering.
• Join a respected national retailer with real career paths.
• Work with cutting-edge Microsoft cloud & datacentre technologies.
• Hybrid flexibility with regular onsite collaboration.
• Strong team culture with specialist technical peers

Ready to Level Up in 2026?

Call 0121 712 8715 today to secure your interview!

Role Overview

Working as part of a team of analysts and administrators across a range of contracts to specific service level agreements.

Key Responsibilities

Day to Day:

• Provide oversight of the receipt, identification, storage and withdrawal of all supported CIs & Assets
• Provide oversight of the management of the CI & Asset status throughout their lifecycle
• Support the Product process manager in conducting configuration audits
• Identify and report on CI & Asset related anomalies where there is no linkage to an incident, request or approved change activity
• Provide guidance and support as part of the onboarding process
• Support SMO process owner and Product managers in the creation of processes & procedures
• Provide training

Essential Skills

• Knowledge of ITIL service management processes and practices
• Knowledge of Asset and Configuration management processes
• Recognised ITIL Foundation Computer Sciences Certificate or equivalent
• Experience and knowledge of MS office packages (at intermediate / advanced level),

Desirable Skills

• 3 years of experience in a SACM role
• Hands on experience with ServiceNow and PowerBI
• Knowledge of or hands on experience with GITLAB or other similar repositories
• The ability to build positive working relationships at all levels of the business and work collaboratively across teams.
• Planning and documentation to support the Product areas in maintaining the configuration management system
• Propose the scope for service asset and configuration management, providing input to the Configuration management plan.
• Track, and report on the quality of the configuration management system
• Use data-driven insights to make informed decisions and drive continuous improvement.
• In collaboration with internal and external stakeholders, review opportunities for enhancements for improving the efficiency and effectiveness of the processes.
• Identify improvement opportunities for inclusion in the CSI register

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

2nd Line Technical Support Engineer / IT Service Desk Analyst

Join a busy IT Help Desk with a growing managed services team delivering IT support, Microsoft 365 administration and network support to UK clients. This hybrid role combines service desk, technical support and project work across diverse client environments.

If you’ve also worked in the following roles, we’d also like to hear from you: Tier 2 IT Support Engineer, Second Line Service Desk Analyst, IT Helpdesk Analyst, Technical Support Analyst, Infrastructure Engineer

PLEASE NOTE: This role will combine remote and onsite support and project work. Successful candidates must have a Full Driving Licence and Access to their own Vehicle

SALARY: £32,000 to £35,000 per annum

LOCATION: Hybrid Working 2 Days at Home, 3 Days from the Office in Taunton, Somerset

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 37.5 Hours per Week. Two Shifts: 8:30am - 5:00pm / 10:00am - 6:30pm

JOB OVERVIEW

We have a fantastic new job opportunity for a 2nd Line Technical Support Engineer / IT Service Desk Analyst to join a busy IT Help Desk supporting managed services clients across the UK.

As a 2nd Line Technical Support Engineer / IT Service Desk Analyst you will provide remote support, on-site technical support and project delivery across Microsoft 365, Windows Server and network infrastructure environments. This is a varied role combining troubleshooting, systems support and customer service.

The 2nd Line Technical Support Engineer / IT Service Desk Analyst will act as an escalation point, manage service desk tickets to SLA, contribute to ITIL processes and support digital transformation initiatives while building strong client relationships.

APPLY TODAY

Ready to make your next career move? Apply Now for our Recruitment Team to review.

DUTIES

Your duties as the 2nd Line Technical Support Engineer / IT Service Desk Analyst include:

• Service Desk Support: Act as a point of contact for end users via phone, email and chat, delivering remote and telephone IT support

• Ticket Management: Qualify, assign and document incidents and service requests within the ticketing system, ensuring accurate updates and SLA compliance

• Technical Troubleshooting: Resolve 20+ tickets per day across Microsoft 365, Windows, servers, networks and end-user devices, escalating where required

• On-Site Support: Travel to client sites across the UK to deliver hands-on technical support and project implementation

• Systems Administration: Support Azure Active Directory, Exchange Online, SharePoint Online and Endpoint Manager environments

• Security Checks: Perform daily security monitoring and best practice checks across client systems

• Network Support: Assist with router, firewall and managed switch configurations, including TCP/IP subnetting and routing

• Documentation & Knowledge Sharing: Create and maintain technical documentation and knowledgebase articles

• Vendor Liaison: Work with third-party suppliers to resolve application and infrastructure issues

• Project Delivery: Support IT projects, upgrades and change implementations, coordinating with internal teams

CANDIDATE REQUIREMENTS

ESSENTIAL

• Educated to GCSE level (including Maths and English) (or equivalent)

• Proof of right to work in the UK

• A valid UK driving licence and access to a vehicle

• Previous experience in a customer service focused IT support or service desk role

• Experience with ticketing systems, SLAs and ITIL-based processes

• Proven experience supporting Microsoft 365 including Azure Active Directory, Exchange Online and SharePoint Online

• Experience administering Windows environments and end-user devices

• Strong troubleshooting skills across hardware, software and network support

• Excellent written and verbal communication skills with a professional phone manner

• Ability to work independently and as part of a team, remaining calm under pressure

DESIRABLE

• Microsoft certifications or advanced Microsoft 365 administration training

• A background in a managed service provider (MSP) environment

• Experience supporting Windows Server environments

• Knowledge of Microsoft Intune configuration and PowerShell scripting

• Understanding of router, firewall and switch configuration, plus DKIM, DMARC and SPF

• Experience delivering IT projects and acting as an escalation point

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P14477

Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Taunton, Somerset, South West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online

Lead the cloud risk agenda for the world’s most complex and prestigious organisations

Our client is a leading global Advisory firm and we are seeking a Senior Manager to join their Technology Risk & Internal Audit practice, specialising in cloud and emerging technology risk. This role sits at the intersection of cloud security, regulation, and executive advisory, supporting global clients as they navigate large-scale cloud adoption, digital transformation, and increasing regulatory scrutiny.

This is a leadership role for a credible cloud authority and trusted advisor and will suit someone equally comfortable designing cloud security architectures as advising Boards and Audit Committees.

In this role, you will:

• Lead and deliver technology risk, internal audit, and cloud security engagements across global enterprises
• Design, assess, and optimise cloud security architectures and control frameworks across hyperscalers
• Advise senior stakeholders on cloud risk, regulatory compliance, and operating model transformation
• Support clients across a variety of sectors, including highly regulated environments,
• Drive practice growth, proposition development, and client relationships
• Build, mentor, and lead high-performing, multi-disciplinary teams

What are we looking for:Cloud & Security

• Deep experience across AWS, Azure, Google Cloud (plus SAP, Oracle, Alibaba, IBM Bluemix)
• Expertise in cloud-native security, CNAPP, data protection, network security, and vulnerability management
• Strong hands-on exposure to Kubernetes, Terraform, Jenkins, Prisma Cloud, and DevSecOps

Technology Risk & Regulation

• Proven background in Technology Risk / IT Internal Audit
• Strong knowledge of global regulatory and compliance frameworks, including:
• GDPR, SOx, ISO 27001
• PRA, FCA, EBA, BaFin, OCC, FFIEC, Basel, MiFID II, NIS 2, TISAX, HIPAA
• Ability to translate complex technical risk into clear, board-level insight

Leadership & Advisory

• Senior Manager-level consulting experience
• Track record of leading teams, mentoring talent, and managing senior stakeholders
• Experience delivering cloud-enabled transformation, system integration, and process optimisation
• Familiarity with Agile, COBIT, ITIL, Lean, Six Sigma

Emerging Technology

• Exposure to AI, automation, LLMs, and data-driven security
• Interest in shaping the future of cloud risk and intelligent assurance

What’s on offer:

• High-impact role with real influence over strategy and growth
• Work on complex, high-profile cloud and regulatory challenges
• Clear progression toward Director and Partner
• Collaborative, international environment with access to cutting-edge technology

If you are a senior cloud and technology risk professional and are ready to shape the agenda, lead at scale, and build a long-term advisory career, then make your application now!

Parker Wright Consulting is acting as an Executive Recruitment Agency with respect to this role.

1st Line Support Engineer Stoke-on-Trent (Windows 10/Server, VMware, Office 365, Active Directory, SharePoint, McAfee/Sophos Antivirus, Dell/Lenovo hardware, Skype for Business) Are you passionate about solving IT problems and helping people? We re looking for a hands-on 1st Line Support Engineer to join a growing team in Stoke-on-Trent. This is your chance to make an impact, support both internal and external customers, and develop your IT skills in a fast-moving, high-security environment. In this role, you ll be the first point of contact for customers, handling calls, emails, and portal requests. You ll log, manage, and escalate incidents accurately, keep customers updated, contribute to knowledgebase articles, and help improve IT processes. You ll work closely with the team to deliver first-class service and support critical, high-security projects. We re looking for someone with IT support experience and knowledge of ITIL processes (incident, change, and problem management). You ll need strong customer focus, excellent communication skills, and a proactive, adaptable mindset. If you love problem-solving and working in a collaborative team, this role is for you. Our client offers real opportunities for progression and development, giving you exposure to high-security projects within the defence sector. Due to the nature of the role, the successful candidate will need to obtain SC clearance.

This role is Inside IR35

The Lightning Systems Integration Facility (LSIF) is established at the Maritime Integration & Support Centre (MISC) on Portsdown Hill, Portsmouth, to support testing and integration of the F35 Lightning II Aircraft within the UK military infrastructure.

A UKLTI System Administrator is required to administer, patch, secure and maintain the LSIF systems within the MISC environment, prepare the systems in line with testing requirements, and occasionally implement changes to the facility and established infrastructure.

A major function of the role is the maintenance of government furnished computer equipment (including large servers). As part of this, the liaison and effective communication between suppliers, owners, partners and users is crucial in ensuring the equipment is available to the right groups at the right time.

The role will require good organisational and communication skills on top of technical ability covering a range of technologies.

The incumbent will be provided training on how to use the proprietary systems and will be expected to become well versed in using and administering them.

Typical duties include (but are not limited to):

• Administration and maintenance of hardware, software, and networks
• Implementation of changes to hardware, software and networks
• Assisting with system preparation in line with customer and project requirements
• Assisting with security and export control matters (including ITAR and IVCO)
• Assisting with the planning, execution and reporting of testing events
• Assisting with longer-term facility planning
• Assisting with procurement and management of LSIF hardware and software
• Configuration control of assets, documents, change requests etc

Knowledge:

Server Administration, including Active Directory, DNS, Group Policies, Disk Management, updating via WSUS as well as knowledge of Microsoft hypervisor and the ability to implement and manage a virtual environment.

Experience of auditing system log files and anti-virus monitoring using monitoring tools such as SolarWinds NPM/Observability, Kiwi Syslog, Splunk and Trellix ePO

Some experience with networking vendors such as Cisco, FortiGate. Experience configuring, troubleshooting and upgrading network devices and knowledge of LAN and WAN infrastructure (switches, routers, firewalls).

Ability to physically install Servers, workstations and network devices, and to perform cable management to MoD Standard

Ability to design, plan, implement and manage integration of separate IT systems, including at different security classifications.

Knowledge of ITAR, EAR, DEAL, SCIDA accreditation requirements of JSP 440 and 480, etc.

Experience of ITIL processes and procedures.

General IT trouble shooting skills

Some knowledge of Linux, and / or containerisation, as well as JIRA and Confluence would also be preferred although is not vital

Skills:

Ability to learn to use new technology including proprietary software and systems when required

Ability to work as part of a team

Ability to communicate with other team members, suppliers and customers

Ability to document changes and troubleshooting steps taken

Ability to prioritise work based on customer requirements and project/team objectives

Start: ASAP
End: 30 December 2026
Location: Farringdon, London

Part time - 3 days a week - Tuesday, Wednesday & Thursday - Onsite

We re partnering with a global leader in professional information, analytics, and technology solutions to recruit an experienced Technical Support Specialist for a long-term contract. This organisation operates in more than 150 countries and is widely recognised for its innovative use of AI and advanced technologies to support professional services.

You ll be joining a close-knit European support team (split between the UK and France) that sits within a wider global infrastructure function of over 300 people. The culture is friendly, collaborative, and inclusive somewhere you ll be supported, trusted, and encouraged to contribute your ideas.

The Role

This is a hands-on technical support position providing both in-person and remote support to users across the business. You ll be responsible for troubleshooting laptops, operating systems, software, printers, and mobile devices, as well as supporting user onboarding and offboarding.

A key part of the role involves proactively monitoring device health, identifying performance issues, and implementing solutions to improve system efficiency. You ll also have the opportunity to streamline repetitive tasks through automation and make responsible use of AI tools to enhance support processes.

Key Responsibilities

• Deliver in-person and remote support for laptops, OS, software, printers, and mobile devices
• Diagnose and resolve technical issues while providing excellent user education
• Monitor device performance and address root causes of poor system health
• Identify opportunities to automate repetitive tasks
• Use AI tools to triage tickets, draft updates, summarise logs, and maintain knowledge articles
• Support onboarding and offboarding workflows

What We re Looking For

• Degree in Computer Science or equivalent experience (minimum 3 years in technical support)
• Strong knowledge of Windows, macOS, and Office 365
• Solid networking fundamentals
• Experience with hardware/software installation and troubleshooting
• Understanding of Active Directory
• Mobile Device Management experience (Azure/Intune)
• Awareness of ITIL practices
• Excellent customer service skills
• Strong problem-solving ability and organisational skills

If you re a proactive, solutions-focused Technical Support Specialist who enjoys working in a supportive and forward-thinking environment, we d love to hear from you.

£32,000 - £35,000 DOE
Location: Paddock Wood (office-based)
Reporting to: Service Delivery Manager

Are you already leading a 1st Line team and looking for a new challenge?
Do you enjoy coaching engineers, improving service delivery, and leading by example?
Would you like to join a company that values collaboration, growth, and technical excellence?

If so, this could be your next move.

The Role

As 1st Line Team Leader, you will take ownership of a team of skilled engineers, guiding their performance, development, and day-to-day activities. You will balance hands-on technical support with leadership responsibilities around two-thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality.

You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This is a role where your technical knowledge and leadership skills will make a real impact both on the team and on the wider business.

What You Will Be Doing

Lead and Support the Team

• Manage, motivate, and mentor your 1st Line Engineers through regular 1-2-1s and coaching.
• Create a positive, collaborative environment where people can do their best work.
• Set clear goals and drive accountability across the team.

Be the Technical Escalation Point

• Provide expert guidance and hands-on assistance for complex 1st Line issues.
• Lead root cause analysis and ensure knowledge is documented and shared.
• Maintain a strong working knowledge of Microsoft technologies and infrastructure.

Champion Service Excellence

• Identify and implement process improvements across the service desk.
• Contribute to documentation and promote best practice across the team.
• Keep SLAs and KPIs on track, with a focus on customer satisfaction and efficiency.

What We Are Looking For

• Proven experience as a 1st Line or Service Desk Team Leader, ideally within an MSP or similar environment.
• Strong technical background across Microsoft infrastructure (Windows OS, Office 365, Active Directory, Server OS).
• A calm, methodical approach to problem-solving and escalation management.
• Excellent communication skills and the confidence to engage with clients and colleagues at all levels.
• Experience working to SLAs and KPIs, with a focus on continuous improvement.
• Certifications such as Microsoft, ITIL or CompTIA would be beneficial, but not essential.

Why Join?

You will be part of a collaborative, people-first MSP where leadership is about empowering others, not managing from a distance. The company invests in training, development, and technology, giving you the tools and autonomy to lead your team effectively and keep growing yourself.

Interested?
Apply today or get in touch for a confidential chat we would love to tell you more about the team and what makes this opportunity stand out.

ServiceNow Platform Architect (ITSM, CMDB, Discovery, ITOM, Integration Hub, Flow Designer) - 6 Month Contract 600 - 650/day (Inside IR35)

Hybrid with choice of base location: London/Midlands/Glasgow

Must hold or be eligible for SC Security Clearance

Overview

We ’ re seeking an experienced ServiceNow Architect to provide strategic and technical leadership for a major transformation programme. This role will act as the Technical Design Authority for the ServiceNow platform, ensuring scalable, secure, and best;practice-aligned architecture across the estate.

You will play a key role in defining and governing architectural standards while supporting significant uplift activities including a CMDB rebuild, complex integrations, and platform optimisation.

Key Responsibilities

Serve as the technical authority for the ServiceNow platform, defining and governing architectural standards and design decisions.

Lead the architectural strategy to ensure long-term platform sustainability, security, and scalability.

Oversee major transformation initiatives including CMDB redesign, platform configuration uplift, and ServiceNow Discovery alignment.

Provide expert guidance on integration patterns, API usage, and MID Server architecture.

Support governance functions including data quality, CI class modelling, and platform best practice.

Collaborate with product owners, developers, andstakeholders to translate business needs into robust technical solutions.

Ensure alignment with ITIL v4, enterprise architecture frameworks, and platform governance processes. Required Skills Experience

We ’ re looking for candidates with proven technical leadership and deep ServiceNow architectural expertise, including:

ServiceNow Expertise

Advanced knowledge across ITSM, CMDB, Discovery, ITOM, Integration Hub, and Flow Designer.

Strong experience in CMDB modelling, CI class design, reconciliation, and data governance.

Expertise in REST/SOAP APIs, web services, Integration Hub spokes, and MID Server design.

Experience with Scoped Applications, Application Portfolio Management (APM), and platform security best practices.

Solid understanding of data architecture, Discovery patterns, Service Mapping, and complex integration flows.

Good understanding of ITIL v4, enterprise design patterns, and platform governance.

SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.

Systems Accountant (Contract)

Harvey Nash’s Public sector client is searching for a Systems Accountant to play a key role in modernising finance operations through improved systems, automation, and data-driven insight.

Key Responsibilities:

• Drive automation and process improvements using AI-enabled tools and workflows.
• Lead finance system enhancements, upgrades, and integrations across ERP and related platforms.
• Act as the subject matter expert for core finance systems, ensuring effective configuration and usage.
• Build and deliver dashboards and reports using Power BI and Microsoft Dynamics 365.
• Translate complex data into clear, actionable insights for senior leaders.
• Deliver training and support to finance teams, encouraging adoption of new technologies.
• Maintain strong governance, compliance, documentation, and audit standards.

Essential Skills & Experience:

• Qualified or part-qualified Accountant (CCAB or equivalent).
• Strong hands-on experience with Unit4 ERP or a comparable enterprise finance system.
• Proven ability using Microsoft Dynamics 365, Power BI, and other reporting tools.
• High attention to detail and commitment to data accuracy.
• Solid understanding of financial reporting, accounting principles, and budgeting processes.

Desirable:

• ITIL certification.

To
From
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Always use these settings

Senior ITSM Architect

Must have an Active DV Clearance

4 Day Weeks available

An opportunity has arisen for a Senior ITSM Architect to support major digital transformation programmes within secure and regulated environments. This role focuses on designing robust ITSM tooling solutions that enable reliable service delivery across complex estates. You will work within an Agile team, reporting to a Solution Owner, and take ownership of architecture design across a range of ITSM platforms.

About the Role - Senior ITSM Architect

• As a Senior ITSM Architect, you will design, configure, and customise ITSM tooling solutions across cloud, on premises, and hybrid environments.
• You will produce clear design documentation and ensure solutions align with service management processes and security requirements.
• You will collaborate with delivery teams to improve service efficiency, resilience, and automation.
• The role involves shaping scalable tooling architectures that support long term operational needs.

Key Skills - Senior ITSM Architect

• Extensive experience with ITSM tools such as ServiceNow, BMC Remedy, BMC Helix, CA Service Desk, Cherwell, Freshworks, or ManageEngine.
• Strong working knowledge of ITSM, ITIL, ITOM, and eTOM processes.
• Experience designing secure, large scale ITSM solutions across complex estates.
• Solid understanding of Windows Server, Active Directory, SQL Server, PKI, and certificate management.
• Scripting and development knowledge including SQL, PowerShell, JavaScript, REST APIs, C#, Power BI, and reporting tools.

Use your expertise to shape enterprise service management capability as a Senior ITSM Architect.

To apply, please send your CV by pressing the apply button.

Cloud Resource Manager (Capacity Manager)

Must have an Active DV Clearance

An opportunity is available for a Cloud Resource Manager (Capacity Manager) to join a secure Defence environment based in Basingstoke. This role focuses on ensuring VMware based infrastructure capacity and service performance meet current and future demand while maintaining stability, availability, and cost control. The Cloud Resource Manager (Capacity Manager) will lead service assurance and continuous improvement within a high security operational setting.

About the Role - Cloud Resource Manager (Capacity Manager)

• As a Cloud Resource Manager (Capacity Manager), you will own service performance across infrastructure and support functions, working closely with customers and internal teams.
• You will operate and mature ITIL service management processes, with a strong focus on capacity, performance, and availability management.
• The role includes developing service plans, forecasts, and models for VMware environments to support reliable delivery.
• You will monitor service metrics, analyse trends, and identify risks or constraints before they impact users.
• You will drive service improvement initiatives based on data, customer feedback, and technology change.

What We’re Looking For - Cloud Resource Manager (Capacity Manager)

• Strong experience in service delivery management within secure IT environments.
• Proven background in capacity management and service performance assurance.
• Good understanding of ITIL frameworks, with certification preferred.
• Experience working with VMware based infrastructure.
• Strong stakeholder management, communication, and issue resolution skills.
• Analytical mindset with the ability to lead cross functional teams in complex environments.

This is a strong opportunity for a Cloud Resource Manager (Capacity Manager) to take ownership of critical services and drive continuous improvement in a Defence setting.

To apply, please send your CV by pressing the apply button.

Salary: up to 48,000 per annum plus 20% bonus, Car or Car allowance ( 6,600) and other Veolia benefits

Grade: 6.1

Location: Cannock Head office WS11 8JP with an element of Travel (UK Wide and EU) (other locations considered)

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• Access to our enhanced company pension scheme
• Private Medical Insurance
• Company car or allowance 6,600 Per annum
• Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household

What you’ll be doing:

• Lead and inspire a high-performing team of Digital Adoption Specialists, fostering innovation and continuous improvement
• Develop and execute strategic digital adoption initiatives that drive measurable improvements in employee productivity and user experience
• Partner with senior stakeholders and Product teams to identify opportunities, translate business objectives into impactful solutions, and build in-app support and digital training content
• Establish and maintain harmonised governance frameworks for digital adoption platforms (Whatfix), low-code tools (AppSheet), and our in-house generative AI toolsets
• Manage vendor relationships, platform licensing, and budgets to ensure maximum return on investment
• Use data-driven insights to continuously optimise and recommend digital adoption strategies that deliver measurable business value
• Champion change management best practices, working with Learning & Development and operational teams to ensure seamless system adoption
• Harmonise processes and practices across international teams whilst respecting local requirements
• Build roadmaps for digital adoption capabilities aligned with broader IT and organisational strategies

What we’re looking for:

Essential:

• Degree or Higher Level Qualification in a relevant field (e.g., Business, Technology, Organisational Development, Change Management)
• Professional qualification in Change Management, Project Management, or related discipline (e.g., Prosci, PRINCE2, Agile)
• Awareness and certification of ITIL Service Management principles

Desirable:

• A relevant Digital Adoption Platform Build or Management certificate
• Qualification in Employee Experience Management or User Experience
• One or more certifications in generative AI or related emerging technologies
• Low-code development platform certification (e.g., AppSheet)
• Additional technical qualifications demonstrating breadth of digital knowledge
• An appreciation of the complimentary quality standard ISO/IEC 20000 and (phone number removed)

What’s next?

Apply today, so we can make a difference for generations to come.

We’re proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we’re also transforming what it means to have a rewarding, purposeful career.

We’re dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We’re also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

We are recruiting for two 2nd Line IT Service Desk Engineers to join our knowledgeable team, headed up by an experienced Team Leader. As one of our Engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising your excellent and prompt customer support skills, representing Tailor Made Technologies in a professional and courteous manner. This role is based on our site in Whiteley (Monday to Friday) with an on call out of business hours expectation once a month. You have a strong team of management around you who will support your growth within this role.

Benefits of working for Tailor Made Technologies:

• A competitive salary.
• Training opportunities set out with a clear training structure.
• Progressive working environment with access to voice your opinions to decision makers.
• 25 days holiday plus bank holidays.
• Your birthday off.
• Flexi health plan cover and access to a range of Health Benefits.
• IT Purchasing Scheme.
• Company Pension.
• An active Social Committee who plans monthly competitions and events.
• A brilliant breakout room with free breakfast and a pool table.

Join a Trusted Partner for Transformative Managed Technology

Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals.

Partnership-focused with a deep and deliberate understanding of customers strategic goals, our in-house teams tailor our services to suit every client s unique requirement and drive business growth.

Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets.

Duties and Responsibilities of our 2nd Line IT Service Desk Engineer:

• To provide excellent customer care and support through efficient and organised ticket management.
• Providing first response fixes to customers via the phone, live chat or email.
• Providing resolution to incidents, requests, and appropriately escalating all others.
• Ticket triage assessing ticket priorities and escalating when required.
• Liaising with third parties and customers with regards to incident resolution and requests.
• Handling customer requests and escalate according to company procedures.
• Manage work queues and prioritise events, ensuring compliance with SLAs.
• Assist the Service Desk Team Leader in managing our service desk in such a way as to deliver excellent customer service.

Your Previous Experience:

• Experience with how an ITIL service desk runs.
• Active Directory configuration and administration.
• An understanding of Group Policy.
• General networking skills.
• An understanding of DNS.
• Good understanding of Office 365.
• Good understanding of Microsoft Azure.
• An understanding of Microsoft Intune.

Essential Skills:

• Excellent communication skills.
• Organisational skills.
• Results driven with a proven track record.
• Team player.
• Self-motivated and proactive.
• Ability to be resilient and to work under pressure.