This role can also be based in London ( Osterley).

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

What you’ll do

As a senior developer within the CyberSecurity Organization, you’ll be working on building the critical workflows in ServiceNow that enable the company’s ability to track, fix, and prevent security vulnerabilities and deficiencies. The applications and workflows you create keep our company and our customers safe and secure. Your specific job functions may include:

• Write efficient, scalable code and continuously improve system performance and stability of the ServiceNow platform.
• Design, develop, and maintain new ServiceNow applications and platform enhancements within the scope of CyberSecurity.
• Troubleshoot, debug, and resolve complex technical issues across ServiceNow modules.
• Provide guidance and mentorship to team members on ServiceNow development and portal usage.
• Collaborate with cross-functional teams to understand requirements and deliver high-quality solutions, working closely with the ServiceNow architect and business analysts.
• Utilize ServiceNow best practices, coding standards, and ITIL processes.
• Participate in code reviews and provide constructive feedback to improve development quality.
• Write and maintain automated scripts that test your code against requirements.

What you’ll bring

• Significant hands-on experience developing within a ServiceNow platform.
• Both ServiceNow Development and Administration experience (Business Rules, Client Scripts, Script Includes, UI Policies, etc.).
• At least one of the following certifications is required:
  • ServiceNow ITIL Certification
  • ServiceNow Certified System Administrator (CSA)
• Understanding of ServiceNow architecture and performance optimization techniques.
• Strong development experience with:
• JavaScript
• Business Rules, Client Scripts, Script Includes
• UI Policies, UI Actions
• Flow Designer and Workflows
• Excellent debugging and problem-solving skills.
• Ability to write clean, maintainable, and high-performing code.
• Excellent communication and collaboration abilities.
• Ability to work independently and lead technical initiatives.

Team overview

Cyber Security

Our products, platforms and technologies are constantly evolving that’s why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you’ll get involved in tackling challenges and future threats in an ever-changing cyber landscape.

The rewards

There’s one thing people can’t stop talking about when it comes to #LifeAtSky : the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

Inclusion & how you’ll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space

Livingston Watermark House

Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there’s onsite parking available for cars, motorbikes and bicycles.

You’ll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis.

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

We’d love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

This role can also be based in London ( Osterley).

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

What you’ll do

As a senior developer within the CyberSecurity Organization, you’ll be working on building the critical workflows in ServiceNow that enable the company’s ability to track, fix, and prevent security vulnerabilities and deficiencies. The applications and workflows you create keep our company and our customers safe and secure. Your specific job functions may include:

• Write efficient, scalable code and continuously improve system performance and stability of the ServiceNow platform.
• Design, develop, and maintain new ServiceNow applications and platform enhancements within the scope of CyberSecurity.
• Troubleshoot, debug, and resolve complex technical issues across ServiceNow modules.
• Provide guidance and mentorship to team members on ServiceNow development and portal usage.
• Collaborate with cross-functional teams to understand requirements and deliver high-quality solutions, working closely with the ServiceNow architect and business analysts.
• Utilize ServiceNow best practices, coding standards, and ITIL processes.
• Participate in code reviews and provide constructive feedback to improve development quality.
• Write and maintain automated scripts that test your code against requirements.

What you’ll bring

• Significant hands-on experience developing within a ServiceNow platform.
• Both ServiceNow Development and Administration experience (Business Rules, Client Scripts, Script Includes, UI Policies, etc.).
• At least one of the following certifications is required:
  • ServiceNow ITIL Certification
  • ServiceNow Certified System Administrator (CSA)
• Understanding of ServiceNow architecture and performance optimization techniques.
• Strong development experience with:
• JavaScript
• Business Rules, Client Scripts, Script Includes
• UI Policies, UI Actions
• Flow Designer and Workflows
• Excellent debugging and problem-solving skills.
• Ability to write clean, maintainable, and high-performing code.
• Excellent communication and collaboration abilities.
• Ability to work independently and lead technical initiatives.

Team overview

Cyber Security

Our products, platforms and technologies are constantly evolving that’s why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you’ll get involved in tackling challenges and future threats in an ever-changing cyber landscape.

The rewards

There’s one thing people can’t stop talking about when it comes to #LifeAtSky : the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

Inclusion & how you’ll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space

Livingston Watermark House

Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there’s onsite parking available for cars, motorbikes and bicycles.

You’ll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis.

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

We’d love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

System Engineer
Contract: 12 Months
Based: Broad Oak
Hourly rate: £41.87 PAYE or £56.44 Umbrella inside IR35
Onsite: onsite Monday – Friday
Full time – 37 hours per week

An exciting opportunity has arisen for a System Administrator to support the Lightning Systems Integration Facility (LSIF) located at the Maritime Integration & Support Centre (MISC) on Portsdown Hill, Portsmouth.

The facility supports the testing and integration of the F-35 Lightning II aircraft within the UK military infrastructure, providing a highly technical and secure environment for system integration activities.

This role will be responsible for the administration, maintenance and security of the LSIF IT systems, ensuring they are configured and available to support ongoing testing and integration activities. The successful candidate will work closely with suppliers, engineering teams and users to ensure systems remain operational and aligned with project requirements.

Skills:

• Windows Server administration including Active Directory, DNS, Group Policy, Disk Management, WSUS patching, and Hyper-V virtualisation.
• Experience monitoring system logs and security tools such as SolarWinds, Kiwi Syslog, Splunk, and Trellix ePO.
• Knowledge of network infrastructure including Cisco/FortiGate devices, LAN/WAN, switches, routers, and firewalls.
• Ability to install and configure servers, workstations, and network hardware, including cable management to MoD standards.
• Experience designing and integrating IT systems, including environments with different security classifications.
• Understanding of security and compliance frameworks such as ITAR, JSP 440, and JSP 480.
• Familiarity with ITIL processes and general IT troubleshooting.

The Job

• Administration and maintenance of hardware, software and network infrastructure
• Implementing changes and updates to servers, systems and networks
• Preparing systems to support testing activities and project requirements
• Supporting security and export control requirements within the facility
• Assisting with planning, execution and reporting of test events
• Supporting long-term facility and infrastructure planning
• Managing procurement and configuration control of LSIF hardware and software

Subject to: BPSS and SC clearance and Subject to ITAR

If you would like to be considered for this role please don’t hesitate to click apply or call Levi Jackson on 0161 694 9192 for more information.

About BAE:
BAE Systems is a leading global defence, aerospace, and security company. They’re experts in delivering advanced solutions for air, land, and naval forces, as well as commercial aerospace and cyber security. Known for its commitment to innovation and excellence, BAE Systems offers exciting career opportunities for those looking to make a significant impact in cutting-edge technology and defence sectors.

Inclusion statement
Outsource UK is committed to creating a diverse environment and is proud to be an equal opportunity employer. You’ll receive consideration for your application without regard to race, religion or belief, gender identity or expression, sex, sexual orientation, disability, marriage and civil partnership, pregnancy and maternity, or age.

Salary: £69,611 to £77,801, comprising a basic salary of £66,581 and a concessionary payment of £3,030. The exact salary offered within this range will depend on your skills and experience. An additional Skills Payment is available once your skills level is confirmed, £3,822 for Level 1 or £8,190 for Level 2. Flexible working: We offer a range of working patterns, including full-time, part-time, and compressed hours, with flexible start and finish times to support a work-life balance. While most of our work is carried out on-site due to its sensitive nature, occasional home working may be possible depending on business needs. Find out more about flexible working on our website . GCHQ is an intelligence, cyber and security agency with a mission to keep the UK safe. We use cutting-edge technology, ingenuity and partnerships to identify, analyse and disrupt threats. Working with our intelligence partners, MI5 and MI6, we protect the UK from terrorism, cyber-attacks and espionage. At GCHQ, you ll do varied and fascinating work in a supportive and inclusive environment that puts the emphasis on teamwork. As a Solutions Architect, you ll help deliver technology solutions that support GCHQ s mission, drawing on your experience to lead design work, manage a team, and make strategic architectural decisions. The nature of our work requires advanced, innovative technology, offering you the chance to apply your skills to unique and meaningful challenges. Working across a range of complex projects, you ll shape solution designs, produce clear documentation and models, and ensure alignment with established architectural standards. You ll work closely with stakeholders, balancing technical, business, cost, and risk considerations to deliver scalable and resilient solutions. Day-to-day, you ll collaborate with delivery teams, engineers, and business colleagues to clarify requirements, adapt designs and guide their implementation. You ll produce and maintain artefacts, provide clarity and direction, and mentor less-senior colleagues. Occasional travel across the UK will also be required so you can work closely with colleagues from all areas of the organisation. To apply, you ll bring experience in solutions architecture, including leading the design of end-to-end digital or technology solutions. You ll have familiarity with frameworks such as TOGAF, NIST, and ITIL, along with experience managing or line-managing a team. You ll be skilled at producing artefacts that guide delivery teams and at explaining design decisions clearly to both technical and non-technical audiences. Effective stakeholder management, collaboration and negotiation skills will also help you align differing user needs with organisational priorities. Adaptability, time management, critical thinking, and creative problem-solving will support you in delivering well-rounded solutions to complex challenges. When you join us, you ll have a full induction to GCHQ so you can understand who we are and what we do. Once in your role, you ll receive formal and on-the-job training, along with all the support you need to thrive. We re committed to continuous professional development and to providing the space for you to grow, innovate and experiment. Typically, around 20% of your time is dedicated to developing yourself and supporting others. We know development looks different for everyone, so we ll tailor our support to your learning style, whether that s through books, courses, conferences or stretch assignments. We ll cover the cost of professional qualifications and give you the time and support to achieve them. From day one, you ll have access to mentors and subject-matter experts, and we ll work with you to build a structured development plan aligned with your goals. *At GCHQ, diversity and inclusion are critical to our mission. To protect the UK, we need a truly diverse workforce that reflects the society we serve. This includes diversity in every sense of the word: those with different backgrounds, ages, ethnicities, gender identities, sexual orientations, ways of thinking and those with disabilities or neurodivergent conditions. We therefore welcome and encourage applications from everyone, including those from groups that are under-represented in our workforce such as women, those from an ethnic minority background, people with disabilities and those from low socio-economic backgrounds. You can find out more about our culture, working environment and diversity on our* *website* *.* To find out more and apply, please visit our website. *To be eligible to apply, you must be a British Citizen. If you hold dual nationality, of which one component is British, you will still be considered. Candidates must normally have been resident in the UK for seven out of the last ten years. This is particularly important if you were born outside the UK. We welcome applications from candidates of all ages, and there is no upper age limit. You can apply at 17; if successful, you will not be offered a start date prior to your 18th birthday. Full eligibility details can be found on our* *website.*

Site Reliability Engineer

6 Months contract

Overview

We are looking for a proactive and technically strong SRE Engineer to join a leading Investment clients operations team on a contract basis. This role blends cloud engineering, automation, monitoring, and structured operational support.

You will play a key role in maintaining platform reliability, improving automation, strengthening observability, and ensuring operational best practice across our Microsoft Azure environment.

This position is ideal for someone who enjoys solving complex problems, automating repetitive tasks, and working within a well-structured ITIL-aligned operations environment.

Key Responsibilities

Design, develop, and maintain automation solutions using PowerShell to optimise workflows and improve operational efficiency

Monitor platform performance, availability, and security using tools such as Datadog

Support and maintain Microsoft Azure services, including governance, networking, and security configurations

Manage and support identity and endpoint services including:

Microsoft Intune

Microsoft Entra ID (Azure AD)

Active Directory (Group Policy, user lifecycle, device management, conditional access)

Participate in Incident and Change Management processes aligned to ITIL best practices

Investigate, diagnose, and resolve technical issues using structured troubleshooting methods

Contribute to continuous improvement of operational processes, documentation, and automation tooling

Work within defined SLAs, escalation paths, and change controls

Technical Skills & Experience

Essential

Strong PowerShell scripting experience for automation and infrastructure tooling

Hands-on experience with monitoring and observability platforms (preferably Datadog)

Solid working knowledge of Microsoft Azure services, governance, networking, and security

Practical experience with:

Microsoft Intune

Microsoft Entra ID (Azure AD)

Active Directory (Group Policy, identity lifecycle, device management)

Experience working in structured operations or support environments with defined SLAs and change management controls

Good understanding of ITIL principles, particularly Incident and Change Management

Desirable

Experience improving monitoring maturity and observability practices

Experience implementing automation to reduce operational overhead

Exposure to security best practices in cloud environments

TPBN1_UKTJ

Company Description

Version 1 are a true global leader in business transformation. For nearly three decades, we have been strategically partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams. Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has redefined businesses globally, helping shape the future for large public sector organisations and major global, private brands.

We put users and user-centric design at the heart of everything we do, enabling our customers to exceed expectations for their customers. Our approach is underpinned by the Version 1 Strength in Balance model a balanced focus across our customers, our people and a strong organisation. This model is guided by core values that are embedded in every aspect of what we do.

Our customers need for transformation is our driving force. We enable them to accelerate their journey to their digital future with our deep expertise and innovative approach. Our global technology partners Oracle, Microsoft, AWS, Red Hat, and Snowflake help us tackle any challenge by leveraging a technology-driven approach. Our people unlock our potential. They immerse themselves into the world of our customers to truly understand the unique challenges they face.

Our teams, made up of highly skilled, passionate individuals, act with agility and integrity. We continually invest in their development and foster a culture that encourages collaboration and innovation. This is a reflection of our Strength in Balance model, which emphasises a balanced focus on our customers, our people, and a strong organisation.

Through our comprehensive range of Managed Service offerings, we take ownership of the tasks that distract Customers from what really matters; driving their business objectives and strategic initiatives. We enable them to save time, and reduce costs and risk, by continually improving your technology estates, ensuring they drive value for their business.

Go beyond simply keeping the lights on and embrace the potential of our ASPIRE Managed Services that place AI, continuous improvement and business innovation at the heart of everything we do. From operational maintenance through to optimisation, we are trusted managed service experts with a sustainable, value-led approach and a wealth of industry sector expertise and experience.

Job Description

We are seeking an experienced and results-driven Vulnerability & Security Compliance Lead who plays a critical role in ensuring the security and reliability of our customers IT infrastructure. This role is responsible for leading efforts to identify, assess, and mitigate vulnerabilities, ensuring systems and applications are updated with the latest patches and compliance requirements. The role combines technical expertise, process leadership, and strategic planning to maintain strong security hygiene and safeguard our customers technology assets from potential threats. As this is a leadership role, you will ensure the service desk team leader and their analysts have the suitable tools, schedules and skills to perform the routine maintenance activities. The role will also look to support the development of the wider security operations capability under continual improvement.

Key Responsibilities:

• Develop and execute a comprehensive patch management strategy across all IT systems and applications.

Coordinate and implement regular patching cycles while minimizing downtime and disruption to business operations.
Coordinate the testing of patches prior to deployment to validate functionality and compatibility.
Utilize vulnerability scanning tools to identify weaknesses in the IT environment.
Analyze and prioritize vulnerabilities based on risk impact and business-criticality.
Oversee and enforce best practice for security hygiene; access reviews, vulnerability assessment, key rotation, etc
Collaborate with internal teams to remediate identified vulnerabilities in a timely and efficient manner.
Ensure compliance with regulatory requirements, internal policies, and industry standards related to patching and vulnerability management
Generate reports on vulnerability status, patching progress, and key metrics for senior leadership and audit purposes.
Act as a point of expertise for patching and vulnerability management within the organization.
Work closely with cross-functional teams, including IT Operations, Security, and Application teams, to align patching and remediation activities with business objectives.
Identify inefficiencies in processes and workflows, recommending and implementing improvements to enhance service quality.
Collaborate with third-party vendors for tools and solutions, ensuring optimal performance and cost-effectiveness.
Perform and maintain risk assessments, gap analysis, and risk register(s).
Supporting external assessments.
Supporting security Incident responses.
Supporting the development of security policies and procedures.

Qualifications

Skills, Education & Qualifications:

• Proven experience in IT patch management, vulnerability assessment, or IT security.

Familiarity with security hygiene/compliance standards.
Strong understanding of operating systems (Windows, Linux, etc.), applications, and network security principles.
Proficiency in vulnerability scanning and patch deployment tools (e.g., Qualys, Tenable, SCCM, WSUS, SCOM, Manage Engine, SolarWinds, Linux distributions (Ubuntu, CentOS, RedHat etc), Ansible, AWS Patch Manager/Azure Update Manager.
Proficiency in command line interface.
Proficiency in Security and Vulnerability tools (e.g., Microsoft Defender for Endpoint, AlertLogic, Web Application Scanning, Tripwire, Tenable Nessus).
Strong problem-solving, analytical, reporting and organizational skills.
Experience or understanding of of security compliance frameworks; ISO27001, NIST, SOC2, Cyber Essentials, etc.
Relevant certifications (e.g., CISSP, CISM, CompTIA Security+, or similar) are highly desirable.
Detail-oriented with a proactive approach to problem-solving.
Ability to prioritize tasks effectively in a fast-paced and dynamic environment.
Committed to driving continuous improvement in cybersecurity processes and practices.
Experience with ITSM tools (e.g., ServiceNow).
Knowledge of ITIL frameworks and best practices.
Strong communication, interpersonal, and problem-solving abilities.
Customer-focused mindset with a commitment to delivering high-quality service.
Strategic thinking and decision-making.
Ability to manage multiple priorities and meet deadlines.
Adaptability to evolving technologies, processes and security guidances.
Excellent communication and stakeholder management skills.

Additional Information

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability.

One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life.

We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat.

Our employee-designed Profit Share scheme divides a portion of our company’s profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.

Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future.

You’ll join a collaborative and inclusive team where you’re supported to grow your skills, explore new opportunities, and contribute from day one. You’ll work with a diverse client base, develop meaningful connections, and gain experience that extends beyond your local team. Together, we grow, belong and impact.

The Team

The Data & Digital Advisory team is a key part of our larger Technology and Digital Consulting practice comprising over 100 technologists. We specialise in providing expert advice and guidance across a range of domain areas, with a primary focus on data protection, data governance, Artificial Intelligence (AI) strategy and governance, technology strategy and transaction IT due diligence.

We collaborate closely with clients to understand their unique data and digital opportunities and challenges, delivering tailored, actionable advice. Our support encompasses assessing, building, and managing data and digital capabilities. This includes identifying and mitigating data, AI, and IT risks; selecting vendors to maximise solution value; managing projects for tangible results; establishing robust data governance; ensuring regulatory compliance (including data privacy and AI regulations); and harnessing the potential of emerging technologies like AI.

The Role

Joining as a Senior Consultant within the Data & Digital Advisory team, you will play a crucial role in delivering a diverse portfolio of services to our clients, contributing significantly to both project execution and our team’s growth. This role offers a unique opportunity to gain broad experience across interconnected data and digital domains.

Key Responsibilities:

• Client Engagement Delivery: Actively participate in client-facing engagements, contributing to the delivery of high-quality work products and deliverables across our service portfolio.
• Analysis & Recommendations: Support the analysis of client environments and challenges, developing insightful recommendations aligned with their strategic objectives, communicated clearly and concisely.
• Stakeholder Management: Effectively collaborate with diverse stakeholders, including client personnel (from operational to senior levels) and internal colleagues across Forvis Mazars.
• Domain Expertise Application: Demonstrate and apply a solid understanding across our advisory domains, particularly Data Protection & Data Governance. An understanding and experience in working with AI Regulation and in AI Governance. Foundational knowledge of digital domains such as Enterprise Architecture, Cloud, Technology Due Diligence, and how these translate into relevant, industry-leading practices and integrated solutions.
• Reporting & Communication: Assist in coordinating engagement findings, producing well-structured written reports, and supporting the delivery of compelling presentations to senior stakeholders.
• Adaptable Delivery: Flex delivery style appropriately between strategic advisory engagements and risk-focused assurance projects delivered via internal audit channels.
• Innovation & Market Awareness: Contribute to identifying and understanding emerging technology trends, particularly in data and AI, and support the integration of innovative approaches into our service offerings.

Engagements You Can Expect to Work On:

• Data Privacy Program and Framework Development (GDPR etc.)
• Data Protection Maturity and Compliance Assessments
• Data Protection Officer (DPO) Support Services
• Regulatory Readiness & Audits (e.g., DSA, DMA, EU AI Act)
• Data Management, Strategy and Governance Framework Implementation
• AI Strategy Development and Readiness Assessments
• AI Governance Framework Implementation and Ethical AI Reviews

Engagements You May Support On:

• Technology and Application Strategy Development
• IT and Cloud Effectiveness Assessments
• IT Resilience (BCM and IT DR) Assessments
• Technology Business Case Creation
• Vendor and Product Selection Support
• Technology Transformation Project Management Support
• IT Due Diligence (Buy-side and Sell-side)

The Person

We seek a high-performing, motivated individual with a genuine passion for the intersection of data and digital transformation. You should possess strong analytical skills, the ability to ask insightful questions, understand complex client challenges, and provide tailored, impactful recommendations.

This role offers a unique opportunity to gain broad exposure across our four service pillars (Data Privacy, Data Optimisation, AI Advisory, and Digital Advisory), fostering significant professional development. The ideal candidate is keen to contribute to developing our thought leadership, methodologies, and service offerings, collaborating effectively within cross-functional teams. We provide comprehensive support through coaching, on-the-job training, and assistance in attaining valuable industry certifications to accelerate your career.

Skills, Knowledge, and Experience:

• Essential Experience: Minimum 2 years’ experience in a Professional Services firm or comparable environment, delivering advisory services related to data privacy and data governance. Experience in AI Strategy and Governance is desirable.
• Data Expertise:

• Strong understanding of core data privacy principles and key regulations (especially EU and UK GDPR, familiarity with others like CCPA, LGPD and PDPL beneficial).
• Good grasp of data governance frameworks and data lifecycle management.
• Demonstrable interest and foundational knowledge of AI/Machine Learning concepts, AI governance principles, and ethical AI considerations. Awareness of emerging AI regulations.

• Consulting Skills:

• Excellent analytical and problem-solving abilities.
• Strong written and verbal communication skills, with the ability to articulate complex concepts clearly to diverse audiences.
• Proven relationship management skills.
• Capable of managing multiple tasks and working effectively on concurrent engagements.
• High attention to detail and excellent organisational/time management skills.

• Personal Attributes:

• Proactive approach to self-development and continuous learning.
• Collaborative team player with high emotional intelligence.
• Adaptable to blended working environments (in-person, remote) and willing to travel for client needs.
• Strong alignment with our firm’s values: respect, diversity, and integrity.

• Advantageous Certifications: Possession of or working towards relevant industry certifications is highly desirable. Examples include: CDMP, ADGP, CIPP/E, CIPM, CIPT, AIGP, ISO 27701 Lead Auditor/Implementer, AWS Certified Cloud Practitioner, Azure Fundamentals (AZ-900), Google Cloud Certified - Associate Cloud Engineer, PRINCE2 Foundation, Certified ScrumMaster (CSM), CRISC, ITIL Foundation.

Training and Progression

You will develop deep expertise in Data & Digital Advisory domains and enhance your business acumen through direct client work. The experience gained provides a comprehensive understanding of how diverse businesses operate and manage their data and digital landscapes. As part of a dynamic and growing team, you will have significant opportunities for career progression, supported by dedicated mentoring and performance management to keep your aspirations on track.

Diversity, Equity & Inclusion

At Forvis Mazars diversity, equity and inclusion are central to our values. We value our people’s unique backgrounds, perspectives, and experience, and know this diversity create better outcomes for our clients.

We seek to attract, develop, and retain the best talent, inclusive of sex, ethnicity, disability, socio-economic background, sexual orientation, gender identity, nationality, and faith.

We select candidates based on skills, knowledge, qualifications, and experience and aim to support all our team members to reach their potential.

At Forvis Mazars, we promote an environment in which you can grow your skills, belong to a team that values your ideas, and make an impact that matters.

Belfast | Hybrid

Our legal client is seeking an experienced Network Engineer with at least 12 months’ cloud experience to join their IT Infrastructure Services team. This is a key role focused on designing, supporting and securing both on-prem and Azure-based network environments.

You’ll work closely with infrastructure, development and security teams to deliver scalable, secure cloud networking solutions while ensuring high availability and compliance across the estate.

Key Responsibilities

• Manage and maintain on-prem and Azure network infrastructure
• Design and implement secure, scalable Azure cloud networking solutions
• Configure and troubleshoot routing protocols (BGP, OSPF)
• Manage vulnerability remediation, patching and proactive monitoring
• Support cloud networking components including VNETs, NSGs, VPN Gateway, ExpressRoute, WAF, Azure Front Door and Application Gateway
• Ensure strong security controls aligned to CIS / ISO27001 standards
• Provide 3rd line support and liaise with vendors where required

Required Experience

• Strong background in Network Engineering (several years in a similar role)
• Minimum 12 months hands-on cloud experience (Azure)
• Proven Azure networking knowledge and security best practice
• Experience with dynamic routing protocols (BGP, OSPF)
• Knowledge of Zero Trust principles and SD-WAN
• Experience managing vulnerability and cybersecurity tooling
• Understanding of ITIL processes

This is an excellent opportunity to join a collaborative infrastructure team within a well-established legal organisation, offering strong benefits, modern office space in Belfast and a structured hybrid model.

Please apply now if you are meeting the above criteria or contact Andrew Harrison directly.

Skills:
Network Cloud Azure Routing VNETS Infrastructure Security

Benefits:
Work From Home

IT Support Specialist (2nd Line Support) - up to 28,000 + benefits

We’re looking for an IT Specialist to join a growing technology team supporting over 1,500 users across the UK. This is a hands-on role where you’ll provide 2nd line support, resolve complex technical issues and work closely with wider infrastructure and product teams.

What you’ll be doing

• Providing 2nd line support via phone, email and face to face
• Troubleshooting hardware, software and Microsoft 365 issues
• Escalating and triaging complex incidents across technology teams
• Supporting IT projects and system improvements
• Maintaining knowledge base documentation
• Working to SLA targets within an ITIL-based support environment

What we’re looking for

• Experience in a technical support or service desk role
• Strong Microsoft 365 knowledge
• Experience using ticket management systems
• Hardware and software troubleshooting skills
• Excellent communication and customer service

Nice to have

• macOS support experience
• Microsoft Intune exposure
• ITIL Foundation or Microsoft certifications

Ready to apply?

Please apply with your latest CV.

Know someone who’d be great for this role? We offer a referral scheme, so feel free to get in touch.

Note: We aim to respond to every application, but due to volume this isn’t always possible. If you haven’t heard back within 7 days, unfortunately you haven’t been successful on this occasion. Please keep an eye on our website for future opportunities.

Location: London (with travel to sites)

Salary: £85,000 - £90,000

A growing real estate business is looking for a Network & Security Engineer to support and develop its core infrastructure as the organisation expands and brings more IT capability in-house.

This role will focus on maintaining a secure, scalable network environment across multiple sites, with a strong emphasis on Cisco Meraki and Microsoft technologies.

Key Responsibilities

• Manage and support Cisco Meraki networking infrastructure (switching, wireless and security)
• Maintain and enhance network security, including Firewalls, VPNs and monitoring
• Support and optimise the Microsoft environment (M365/Azure)
• Act as a senior escalation point for complex infrastructure issues
• Monitor and maintain network performance across multiple locations
• Work with internal teams and vendors on infrastructure and security projects

Key Requirements

• Strong experience with Cisco Meraki networking (switching, wireless, security)
• Solid experience within Microsoft environments (M365/Azure)
• Strong focus on network security and infrastructure resilience
• CCNP certification required
• Experience with Mimecast highly desirable
• Knowledge of ITIL processes (incident, change, problem management) beneficial
• Comfortable travelling between sites when required

Experience

• Typically 5+ years in network/infrastructure engineering roles
• Experience operating as a 3rd line/senior escalation point

Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.

So, whether you’re just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About the role

As a Public Cloud Second Line Engineer, you ll provide advanced, customer facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you ll take ownership of incidents and service requests end to end from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.

You ll work hands on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.

This role will also include providing on site cover when required at a customer site in West Yorkshire, as well as participation in an on call rota, including night shifts.

What you ll be doing

• Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests

• Owning incidents from investigation through to resolution, keeping customers informed throughout

• Providing advanced troubleshooting across Microsoft Azure, including:

  • Virtual Machines
  • Azure Storage, Backup and Recovery
  • Azure Monitor, Log Analytics and alerting
  • Azure Active Directory and RBAC

• Supporting Microsoft 365 services, including:

  • Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
  • SharePoint Online and OneDrive for Business
  • Microsoft Teams (calling, meetings, integrations and client issues)
  • Microsoft 365 security and compliance features (where applicable)

• Escalating complex or high impact issues to 3rd Line teams with clear technical detail and evidence

• Supporting planned changes, maintenance and service improvement activities

• Creating and maintaining technical documentation, knowledge base articles and known error records

• Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience

• Providing on site support when required

What will you bring?

• 2 3 years experience supporting Microsoft technologies in a production environment
• Strong hands on experience with Microsoft Azure
• Strong experience supporting Microsoft 365 workloads
• Experience supporting hybrid environments (on premises integrated with Azure and M365)
• Working knowledge of ITIL aligned support environments
• Excellent customer service skills with the ability to manage multiple priorities
• Strong troubleshooting, analytical and problem solving capability
• Clear written and verbal communication skills, including technical documentation
• Ability to achieve and maintain NPPV3 with SC clearance

Desirable:

• Valid UK driving licence and access to a car
• Microsoft certifications such as AZ 900 and AZ 104
• Experience supporting large or complex tenant environments

What can we offer you?

• Hybrid Working
• Private Medical Insurance or Company Paid Health Cash Plan
• Employee Assistance Program
• 25 days holidays plus your birthday off
• Option to purchase additional holiday (up to 5 days)
• Company Pension Scheme
• Life Assurance x 4
• A diverse workforce
• Employee investment with Node4 training Academy
• Family savings and shopping discounts through the Node4 benefits portal.
• Discounted Gym Membership
• Modern facilities with open and welcoming breakout areas
• Company Social events
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

One of our government clients is looking for an experienced Senior Service Designer to join them for a 6 month contract. They are offering £487 per day INSIDE IR35.

Our client is based near Milton Keynes - commutable from Northampton, East Midlands, Bedford, Luton or Central London. They are offering hybrid working, with 3 days per week onsite.

This role is working in a Security Cleared environment. You will need to be SC or DV (developed vetting) cleared or eligible to undertake SC or DV Security Clearance.

As the Senior Service Designer, you will contribute to the development of service designs, standards and guiding teams and stakeholders to deliver secure, scalable, and supportable services that meet user and business needs.

Skills and Experience Required:

• Holds professional level certifications such as ITIL (Foundation or higher), BCS Certificate in Service Design, ISO/IEC 20000 Practitioner (Service Management Standard), Service Integration and Management (SIAM), Lean Six Sigma, TOGAF, AgilePM, or equivalent experience
• Translate business, user, and operational requirements into coherent, efficient, and cost-effective service designs. Creating end to end Service Design Packages (SDPs).
• Understand Agile and user-centred design approaches, and how they integrate with service delivery.
• Experience leading and line managing Service Designers, providing direction, coaching, and professional development to build capability and excellence across functions.
• Track record of engaging with stakeholders and governance forums to provide clear, evidence-based service advice.
• Experience designing secure or air-gapped platforms within the government sector.
• Knowledge of NCSC, GDS, and UK government security frameworks, including Secure by Design, Cloud Security Principles, Government Functional Standards, and the Technology Code of Practice.
• Demonstrate in-depth understanding of service design principles, IT service management frameworks (eg ITIL), and end-to-end service life cycle management.
• Understand enterprise and technical architecture concepts, ensuring service designs align with strategic and operational objectives.
• Lead co-design workshops and apply human-centred design methods to solve strategic problems.
• Awareness of accessibility, inclusion, and usability standards within digital and operational service design.
• Experience of designing for government security classification OFFICIAL and above. (Desirable)
• Awareness of AI technologies to enable operational efficiency and data-driven decisions. (Desirable)

If you think you’d be a good fit for this role, please apply here. We look forward to hearing from you!

2nd Line Technical Support Engineer / IT Service Desk Analyst

Join a busy IT Help Desk with a growing managed services team delivering IT support, Microsoft 365 administration and network support to UK clients. This hybrid role combines service desk, technical support and project work across diverse client environments.

If you’ve also worked in the following roles, we’d also like to hear from you: Tier 2 IT Support Engineer, Second Line Service Desk Analyst, IT Helpdesk Analyst, Technical Support Analyst, Infrastructure Engineer

PLEASE NOTE: This role will combine remote and onsite support and project work. Successful candidates must have a Full Driving Licence and Access to their own Vehicle

SALARY: £32,000 to £35,000 per annum

LOCATION: Hybrid Working 2 Days at Home, 3 Days from the Office in Taunton, Somerset

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 37.5 Hours per Week. Two Shifts: 8:30am - 5:00pm / 10:00am - 6:30pm

JOB OVERVIEW

We have a fantastic new job opportunity for a 2nd Line Technical Support Engineer / IT Service Desk Analyst to join a busy IT Help Desk supporting managed services clients across the UK.

As a 2nd Line Technical Support Engineer / IT Service Desk Analyst you will provide remote support, on-site technical support and project delivery across Microsoft 365, Windows Server and network infrastructure environments. This is a varied role combining troubleshooting, systems support and customer service.

The 2nd Line Technical Support Engineer / IT Service Desk Analyst will act as an escalation point, manage service desk tickets to SLA, contribute to ITIL processes and support digital transformation initiatives while building strong client relationships.

APPLY TODAY

Ready to make your next career move? Apply Now for our Recruitment Team to review.

DUTIES

Your duties as the 2nd Line Technical Support Engineer / IT Service Desk Analyst include:

• Service Desk Support: Act as a point of contact for end users via phone, email and chat, delivering remote and telephone IT support

• Ticket Management: Qualify, assign and document incidents and service requests within the ticketing system, ensuring accurate updates and SLA compliance

• Technical Troubleshooting: Resolve 20+ tickets per day across Microsoft 365, Windows, servers, networks and end-user devices, escalating where required

• On-Site Support: Travel to client sites across the UK to deliver hands-on technical support and project implementation

• Systems Administration: Support Azure Active Directory, Exchange Online, SharePoint Online and Endpoint Manager environments

• Security Checks: Perform daily security monitoring and best practice checks across client systems

• Network Support: Assist with router, firewall and managed switch configurations, including TCP/IP subnetting and routing

• Documentation & Knowledge Sharing: Create and maintain technical documentation and knowledgebase articles

• Vendor Liaison: Work with third-party suppliers to resolve application and infrastructure issues

• Project Delivery: Support IT projects, upgrades and change implementations, coordinating with internal teams

CANDIDATE REQUIREMENTS

ESSENTIAL

• Educated to GCSE level (including Maths and English) (or equivalent)

• Proof of right to work in the UK

• A valid UK driving licence and access to a vehicle

• Previous experience in a customer service focused IT support or service desk role

• Experience with ticketing systems, SLAs and ITIL-based processes

• Proven experience supporting Microsoft 365 including Azure Active Directory, Exchange Online and SharePoint Online

• Experience administering Windows environments and end-user devices

• Strong troubleshooting skills across hardware, software and network support

• Excellent written and verbal communication skills with a professional phone manner

• Ability to work independently and as part of a team, remaining calm under pressure

DESIRABLE

• Microsoft certifications or advanced Microsoft 365 administration training

• A background in a managed service provider (MSP) environment

• Experience supporting Windows Server environments

• Knowledge of Microsoft Intune configuration and PowerShell scripting

• Understanding of router, firewall and switch configuration, plus DKIM, DMARC and SPF

• Experience delivering IT projects and acting as an escalation point

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P14477

Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Taunton, Somerset, South West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online

Lead the cloud risk agenda for the world’s most complex and prestigious organisations

Our client is a leading global Advisory firm and we are seeking a Senior Manager to join their Technology Risk & Internal Audit practice, specialising in cloud and emerging technology risk. This role sits at the intersection of cloud security, regulation, and executive advisory, supporting global clients as they navigate large-scale cloud adoption, digital transformation, and increasing regulatory scrutiny.

This is a leadership role for a credible cloud authority and trusted advisor and will suit someone equally comfortable designing cloud security architectures as advising Boards and Audit Committees.

In this role, you will:

• Lead and deliver technology risk, internal audit, and cloud security engagements across global enterprises
• Design, assess, and optimise cloud security architectures and control frameworks across hyperscalers
• Advise senior stakeholders on cloud risk, regulatory compliance, and operating model transformation
• Support clients across a variety of sectors, including highly regulated environments,
• Drive practice growth, proposition development, and client relationships
• Build, mentor, and lead high-performing, multi-disciplinary teams

What are we looking for:Cloud & Security

• Deep experience across AWS, Azure, Google Cloud (plus SAP, Oracle, Alibaba, IBM Bluemix)
• Expertise in cloud-native security, CNAPP, data protection, network security, and vulnerability management
• Strong hands-on exposure to Kubernetes, Terraform, Jenkins, Prisma Cloud, and DevSecOps

Technology Risk & Regulation

• Proven background in Technology Risk / IT Internal Audit
• Strong knowledge of global regulatory and compliance frameworks, including:
• GDPR, SOx, ISO 27001
• PRA, FCA, EBA, BaFin, OCC, FFIEC, Basel, MiFID II, NIS 2, TISAX, HIPAA
• Ability to translate complex technical risk into clear, board-level insight

Leadership & Advisory

• Senior Manager-level consulting experience
• Track record of leading teams, mentoring talent, and managing senior stakeholders
• Experience delivering cloud-enabled transformation, system integration, and process optimisation
• Familiarity with Agile, COBIT, ITIL, Lean, Six Sigma

Emerging Technology

• Exposure to AI, automation, LLMs, and data-driven security
• Interest in shaping the future of cloud risk and intelligent assurance

What’s on offer:

• High-impact role with real influence over strategy and growth
• Work on complex, high-profile cloud and regulatory challenges
• Clear progression toward Director and Partner
• Collaborative, international environment with access to cutting-edge technology

If you are a senior cloud and technology risk professional and are ready to shape the agenda, lead at scale, and build a long-term advisory career, then make your application now!

Parker Wright Consulting is acting as an Executive Recruitment Agency with respect to this role.

1st Line Support Engineer Stoke-on-Trent (Windows 10/Server, VMware, Office 365, Active Directory, SharePoint, McAfee/Sophos Antivirus, Dell/Lenovo hardware, Skype for Business) Are you passionate about solving IT problems and helping people? We re looking for a hands-on 1st Line Support Engineer to join a growing team in Stoke-on-Trent. This is your chance to make an impact, support both internal and external customers, and develop your IT skills in a fast-moving, high-security environment. In this role, you ll be the first point of contact for customers, handling calls, emails, and portal requests. You ll log, manage, and escalate incidents accurately, keep customers updated, contribute to knowledgebase articles, and help improve IT processes. You ll work closely with the team to deliver first-class service and support critical, high-security projects. We re looking for someone with IT support experience and knowledge of ITIL processes (incident, change, and problem management). You ll need strong customer focus, excellent communication skills, and a proactive, adaptable mindset. If you love problem-solving and working in a collaborative team, this role is for you. Our client offers real opportunities for progression and development, giving you exposure to high-security projects within the defence sector. Due to the nature of the role, the successful candidate will need to obtain SC clearance.

This role is Inside IR35

The Lightning Systems Integration Facility (LSIF) is established at the Maritime Integration & Support Centre (MISC) on Portsdown Hill, Portsmouth, to support testing and integration of the F35 Lightning II Aircraft within the UK military infrastructure.

A UKLTI System Administrator is required to administer, patch, secure and maintain the LSIF systems within the MISC environment, prepare the systems in line with testing requirements, and occasionally implement changes to the facility and established infrastructure.

A major function of the role is the maintenance of government furnished computer equipment (including large servers). As part of this, the liaison and effective communication between suppliers, owners, partners and users is crucial in ensuring the equipment is available to the right groups at the right time.

The role will require good organisational and communication skills on top of technical ability covering a range of technologies.

The incumbent will be provided training on how to use the proprietary systems and will be expected to become well versed in using and administering them.

Typical duties include (but are not limited to):

• Administration and maintenance of hardware, software, and networks
• Implementation of changes to hardware, software and networks
• Assisting with system preparation in line with customer and project requirements
• Assisting with security and export control matters (including ITAR and IVCO)
• Assisting with the planning, execution and reporting of testing events
• Assisting with longer-term facility planning
• Assisting with procurement and management of LSIF hardware and software
• Configuration control of assets, documents, change requests etc

Knowledge:

Server Administration, including Active Directory, DNS, Group Policies, Disk Management, updating via WSUS as well as knowledge of Microsoft hypervisor and the ability to implement and manage a virtual environment.

Experience of auditing system log files and anti-virus monitoring using monitoring tools such as SolarWinds NPM/Observability, Kiwi Syslog, Splunk and Trellix ePO

Some experience with networking vendors such as Cisco, FortiGate. Experience configuring, troubleshooting and upgrading network devices and knowledge of LAN and WAN infrastructure (switches, routers, firewalls).

Ability to physically install Servers, workstations and network devices, and to perform cable management to MoD Standard

Ability to design, plan, implement and manage integration of separate IT systems, including at different security classifications.

Knowledge of ITAR, EAR, DEAL, SCIDA accreditation requirements of JSP 440 and 480, etc.

Experience of ITIL processes and procedures.

General IT trouble shooting skills

Some knowledge of Linux, and / or containerisation, as well as JIRA and Confluence would also be preferred although is not vital

Skills:

Ability to learn to use new technology including proprietary software and systems when required

Ability to work as part of a team

Ability to communicate with other team members, suppliers and customers

Ability to document changes and troubleshooting steps taken

Ability to prioritise work based on customer requirements and project/team objectives

Start: ASAP
End: 30 December 2026
Location: Farringdon, London

Part time - 3 days a week - Tuesday, Wednesday & Thursday - Onsite

We re partnering with a global leader in professional information, analytics, and technology solutions to recruit an experienced Technical Support Specialist for a long-term contract. This organisation operates in more than 150 countries and is widely recognised for its innovative use of AI and advanced technologies to support professional services.

You ll be joining a close-knit European support team (split between the UK and France) that sits within a wider global infrastructure function of over 300 people. The culture is friendly, collaborative, and inclusive somewhere you ll be supported, trusted, and encouraged to contribute your ideas.

The Role

This is a hands-on technical support position providing both in-person and remote support to users across the business. You ll be responsible for troubleshooting laptops, operating systems, software, printers, and mobile devices, as well as supporting user onboarding and offboarding.

A key part of the role involves proactively monitoring device health, identifying performance issues, and implementing solutions to improve system efficiency. You ll also have the opportunity to streamline repetitive tasks through automation and make responsible use of AI tools to enhance support processes.

Key Responsibilities

• Deliver in-person and remote support for laptops, OS, software, printers, and mobile devices
• Diagnose and resolve technical issues while providing excellent user education
• Monitor device performance and address root causes of poor system health
• Identify opportunities to automate repetitive tasks
• Use AI tools to triage tickets, draft updates, summarise logs, and maintain knowledge articles
• Support onboarding and offboarding workflows

What We re Looking For

• Degree in Computer Science or equivalent experience (minimum 3 years in technical support)
• Strong knowledge of Windows, macOS, and Office 365
• Solid networking fundamentals
• Experience with hardware/software installation and troubleshooting
• Understanding of Active Directory
• Mobile Device Management experience (Azure/Intune)
• Awareness of ITIL practices
• Excellent customer service skills
• Strong problem-solving ability and organisational skills

If you re a proactive, solutions-focused Technical Support Specialist who enjoys working in a supportive and forward-thinking environment, we d love to hear from you.

£32,000 - £35,000 DOE
Location: Paddock Wood (office-based)
Reporting to: Service Delivery Manager

Are you already leading a 1st Line team and looking for a new challenge?
Do you enjoy coaching engineers, improving service delivery, and leading by example?
Would you like to join a company that values collaboration, growth, and technical excellence?

If so, this could be your next move.

The Role

As 1st Line Team Leader, you will take ownership of a team of skilled engineers, guiding their performance, development, and day-to-day activities. You will balance hands-on technical support with leadership responsibilities around two-thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality.

You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This is a role where your technical knowledge and leadership skills will make a real impact both on the team and on the wider business.

What You Will Be Doing

Lead and Support the Team

• Manage, motivate, and mentor your 1st Line Engineers through regular 1-2-1s and coaching.
• Create a positive, collaborative environment where people can do their best work.
• Set clear goals and drive accountability across the team.

Be the Technical Escalation Point

• Provide expert guidance and hands-on assistance for complex 1st Line issues.
• Lead root cause analysis and ensure knowledge is documented and shared.
• Maintain a strong working knowledge of Microsoft technologies and infrastructure.

Champion Service Excellence

• Identify and implement process improvements across the service desk.
• Contribute to documentation and promote best practice across the team.
• Keep SLAs and KPIs on track, with a focus on customer satisfaction and efficiency.

What We Are Looking For

• Proven experience as a 1st Line or Service Desk Team Leader, ideally within an MSP or similar environment.
• Strong technical background across Microsoft infrastructure (Windows OS, Office 365, Active Directory, Server OS).
• A calm, methodical approach to problem-solving and escalation management.
• Excellent communication skills and the confidence to engage with clients and colleagues at all levels.
• Experience working to SLAs and KPIs, with a focus on continuous improvement.
• Certifications such as Microsoft, ITIL or CompTIA would be beneficial, but not essential.

Why Join?

You will be part of a collaborative, people-first MSP where leadership is about empowering others, not managing from a distance. The company invests in training, development, and technology, giving you the tools and autonomy to lead your team effectively and keep growing yourself.

Interested?
Apply today or get in touch for a confidential chat we would love to tell you more about the team and what makes this opportunity stand out.

ServiceNow Platform Architect (ITSM, CMDB, Discovery, ITOM, Integration Hub, Flow Designer) - 6 Month Contract 600 - 650/day (Inside IR35)

Hybrid with choice of base location: London/Midlands/Glasgow

Must hold or be eligible for SC Security Clearance

Overview

We ’ re seeking an experienced ServiceNow Architect to provide strategic and technical leadership for a major transformation programme. This role will act as the Technical Design Authority for the ServiceNow platform, ensuring scalable, secure, and best;practice-aligned architecture across the estate.

You will play a key role in defining and governing architectural standards while supporting significant uplift activities including a CMDB rebuild, complex integrations, and platform optimisation.

Key Responsibilities

Serve as the technical authority for the ServiceNow platform, defining and governing architectural standards and design decisions.

Lead the architectural strategy to ensure long-term platform sustainability, security, and scalability.

Oversee major transformation initiatives including CMDB redesign, platform configuration uplift, and ServiceNow Discovery alignment.

Provide expert guidance on integration patterns, API usage, and MID Server architecture.

Support governance functions including data quality, CI class modelling, and platform best practice.

Collaborate with product owners, developers, andstakeholders to translate business needs into robust technical solutions.

Ensure alignment with ITIL v4, enterprise architecture frameworks, and platform governance processes. Required Skills Experience

We ’ re looking for candidates with proven technical leadership and deep ServiceNow architectural expertise, including:

ServiceNow Expertise

Advanced knowledge across ITSM, CMDB, Discovery, ITOM, Integration Hub, and Flow Designer.

Strong experience in CMDB modelling, CI class design, reconciliation, and data governance.

Expertise in REST/SOAP APIs, web services, Integration Hub spokes, and MID Server design.

Experience with Scoped Applications, Application Portfolio Management (APM), and platform security best practices.

Solid understanding of data architecture, Discovery patterns, Service Mapping, and complex integration flows.

Good understanding of ITIL v4, enterprise design patterns, and platform governance.

SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.

Senior ITSM Architect

Must have an Active DV Clearance

4 Day Weeks available

An opportunity has arisen for a Senior ITSM Architect to support major digital transformation programmes within secure and regulated environments. This role focuses on designing robust ITSM tooling solutions that enable reliable service delivery across complex estates. You will work within an Agile team, reporting to a Solution Owner, and take ownership of architecture design across a range of ITSM platforms.

About the Role - Senior ITSM Architect

• As a Senior ITSM Architect, you will design, configure, and customise ITSM tooling solutions across cloud, on premises, and hybrid environments.
• You will produce clear design documentation and ensure solutions align with service management processes and security requirements.
• You will collaborate with delivery teams to improve service efficiency, resilience, and automation.
• The role involves shaping scalable tooling architectures that support long term operational needs.

Key Skills - Senior ITSM Architect

• Extensive experience with ITSM tools such as ServiceNow, BMC Remedy, BMC Helix, CA Service Desk, Cherwell, Freshworks, or ManageEngine.
• Strong working knowledge of ITSM, ITIL, ITOM, and eTOM processes.
• Experience designing secure, large scale ITSM solutions across complex estates.
• Solid understanding of Windows Server, Active Directory, SQL Server, PKI, and certificate management.
• Scripting and development knowledge including SQL, PowerShell, JavaScript, REST APIs, C#, Power BI, and reporting tools.

Use your expertise to shape enterprise service management capability as a Senior ITSM Architect.

To apply, please send your CV by pressing the apply button.

Cloud Resource Manager (Capacity Manager)

Must have an Active DV Clearance

An opportunity is available for a Cloud Resource Manager (Capacity Manager) to join a secure Defence environment based in Basingstoke. This role focuses on ensuring VMware based infrastructure capacity and service performance meet current and future demand while maintaining stability, availability, and cost control. The Cloud Resource Manager (Capacity Manager) will lead service assurance and continuous improvement within a high security operational setting.

About the Role - Cloud Resource Manager (Capacity Manager)

• As a Cloud Resource Manager (Capacity Manager), you will own service performance across infrastructure and support functions, working closely with customers and internal teams.
• You will operate and mature ITIL service management processes, with a strong focus on capacity, performance, and availability management.
• The role includes developing service plans, forecasts, and models for VMware environments to support reliable delivery.
• You will monitor service metrics, analyse trends, and identify risks or constraints before they impact users.
• You will drive service improvement initiatives based on data, customer feedback, and technology change.

What We’re Looking For - Cloud Resource Manager (Capacity Manager)

• Strong experience in service delivery management within secure IT environments.
• Proven background in capacity management and service performance assurance.
• Good understanding of ITIL frameworks, with certification preferred.
• Experience working with VMware based infrastructure.
• Strong stakeholder management, communication, and issue resolution skills.
• Analytical mindset with the ability to lead cross functional teams in complex environments.

This is a strong opportunity for a Cloud Resource Manager (Capacity Manager) to take ownership of critical services and drive continuous improvement in a Defence setting.

To apply, please send your CV by pressing the apply button.