Position: Senior Service Manager (Internal Name)

Location: Ringwood, Hampshire + Hybrid home working

Salary: £40k DOE + Benefits + Company Profit Share

Hours: 37.5 hours per week

The Role

Working alongside two fellow Senior Service Managers, you will form part of a well-established service management team helping to lead the delivery of high-quality IT support services and drive continuous improvement across our client’s operational environment. You will be responsible for the day to day operation of their business as usual support services, including allocating tasks, monitoring and maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. You will take ownership of the end-to-end customer experience, understanding people, processes and technology to maximise service quality and ensure operational excellence. You will also hold line-management responsibilities.

Duties Include:

• Provide strategic oversight of all service operations, including the full lifecycle of incidents, service requests, problems, and major incidents, ensuring SLAs are met and ITIL processes (Major Incident, Change, Problem) are consistently applied.
• Drive proactive and preventive service delivery by identifying recurring issues, analysing operational data and trends, and implementing improvements that reduce disruption and enhance service stability.
• Lead customer experience and service governance, including Service Reviews, satisfaction measurement, feedback loops, and actionable service reporting that informs continuous improvement.
• Build strong relationships with customers, internal teams, and technical stakeholders, acting as a senior escalation point and ensuring collaborative, positive service outcomes.
• Champion continuous improvement and professional development, driving service quality initiatives, enhancing operational efficiency, and maintaining awareness of evolving technologies and best practice.

Skills and Experience:

• Experience in Service Delivery or IT Service Management (three years preferred), with proven leadership experience, a strong track record managing incidents, problems, and major incidents, and consistently meeting SLAs/KPIs.
• Solid technical understanding of IT support environments, ideally with previous hands on troubleshooting or IT operations experience. Experience and knowledge of using ITIL v3/v4 best practice.
• Excellent communication and stakeholder management skills, able to influence senior stakeholders, manage escalations professionally, and present confidently.
• Strong analytical and reporting ability, using data and service metrics to identify trends, reduce recurring issues, and drive measurable improvements.
• Ability to learn new technologies quickly.
• Highly organised and adaptable, capable of managing multiple priorities and performing effectively under pressure.
• Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards.

The role is subject to a standard clear DBS being received. Some travel to customer sites may be involved, so you must have a Full UK Driving license.

The Package:

• Company Profit Share (first £3,600 is tax free)
• 22 days annual leave plus bank holidays, increasing with length of service
• Birthday as additional paid leave
• Additional paid leave (dependent on company performance)
• Company sick pay policy
• Pension Scheme
• Private Medical Insurance including dental
• Free Parking
• Hybrid Working
• Progression opportunities
• Fresh fruit, the occasional pizza and a posh coffee machine!

Our Client

Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years.

They are an Employee Ownership Trust - a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024.

Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.

They encourage progression for their colleagues, offering opportunities in other teams and departments.

Join their friendly company, where a great team and a positive culture await you.

Life on the team

We are looking for a Senior Business Analyst / Functional Consultant to join our Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you’ll report to the Head of Services Management Systems and have the autonomy to really make this role your own!

You will be part of a team of functional consultants focused on implementing new functionality, application upgrades, standardisation, process improvements on differing technologies working with technical teams and business teams to successfully deliver changes in a dynamic environment in line with Computacenter standards and processes.

What youll do

• Work with users and key system stakeholders across Computacenter and the customer base to analyse enhancement requests, prioritise them and work with the in-house technical teams as well as external suppliers to deliver them.
• Working with a range of stakeholders across the business, define the requirements, processes, procedures and reporting for new modules, components, and applications to complement the existing toolset.
• Lead workshops to ensure full alignment of requirements and solution across technical and business teams.
• Ensure that all such requirements are fully aligned to industry best practice and put Computacenter in a leading competitive position.
• Own the delivery of both enhancements and new components and systems. A key part of this will be ensuring that the solutions have been thoroughly tested and meet the specified functional requirements.
• Working in geographically spread Agile teams writing user stories, performing show & tells, functional testing and creating documentation as needed for projects undertaken.
• Produce project plans, highlight reports, exceptions reports and risk & issue logs when required.

What youll need

• 7 years + working in similar Business Analyst / Project management role and at least last 3 years within IT Service Management
• Experience being the lead business analyst and project manager for an application development project, delivered to (or within) a medium to large size company.
• Experience of analysing and delivering enhancement requests to a core business system deployed in a medium to large size company.
• Strong experience working with ServiceNow applications: ITSM, FSM, HRSD, SPM understanding full features and capability. Experience with integration capability within ServiceNow
• Administration experience of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
• An understanding of Incident management, problem management, change management, release management and configuration management as it relates to ITIL
• Experience working within a hybrid Agile/Scrum / Waterfall framework
• Experience in the Systems Development Life Cycle processing including requirements analysis and systems design.
• Be able to write high quality requirements documents, test plans, project plans, user guides, highlight reports and release notes.
• Be able to lead technical teams, at a detailed level, on the functionality that needs to be developed and any changes / corrections that need to be made during the development lifecycle.
• Be able to carry out hands on application functionality testing, prior to handing over for user acceptance.
• Be able to design business processes, perform requirements analysis and run requirements workshops.
• Be an excellent communicator, able to drive and influence others across the internal organisation
• Be able to take ownership of both technical and business issues and drive to resolution.

Additional informationCountry: UKLocation Hatfield (Hybrid-working)Hours: Full-timeRole type: Permanent

IT Operations Manager South Cumbria (hybrid working) to £good plus bonus/benefits.

Are you aforward-thinkingIT leader ready to shape the future of digital operations in one of the UKs most innovative and sustainably driven manufacturing groups?

Can you lead strategically whilst delivering day-to-day management of IT Services?

Does your skillset include Infrastructure, IT Service, Cybersecurity and IT Compliance?

Do you want to be influential in an IT Leadership team?

This opportunity based in the beautiful South Lake District, is with a forward-thinking Group who are investing in their IT Systems. We are looking for an IT Operations Manager to lead the infrastructure,cybersecurityand operational IT services ensuring the businessremainssecure, resilient, and ready for the future.

What will you be doing?

As the IT Operations Manager,youlltake ownership of the strategic direction andday-to-daymanagement of the IT services, including infrastructure, helpdesk,cybersecurityand compliance.Youlllead, coach, and develop ahigh performingteam, while driving change programmes that enable our business tooperatesecurely, efficiently and with resilience.

This is ahands-onleadership role where yourexpertisewill shape the companys digital future from cloud and networking to security posture, disaster recovery, and enterprise risk management.

What skills and experience are required?

Whilst the role is broad, you should be able to evidence where you have don ethe following.

• Built and developed an engaged, collaborative IT operations team

• Lead the design, delivery and continuous improvement of all infrastructure and cybersecurity services

• Managed key technologies including networking, servers, storage, firewalls, telephony, DR, and security operations

• Monitored emerging cybersecurity threats and proactively strengthening organisational defencewith our internal team and external partners

• Delivered compliance with regulatory and security best practice

• Delivery of IT change projects that enhance capability and support business growth

• Enhanced adoption of developing services and toolsets (e.g. AI)

• Technical integration of IT and Operational Technology (industrialsystems andnetworkinge.g. PLCs/SCADA)consideringrisk,cybersecurityand other controls

• Management of vendors, budgets, and investments in line with strategic priorities

Werelooking for someone who combines technical depth with strong people leadership. Ideally, you will bring:

• Proven experience in an IT leadership role

• Deep knowledge of cybersecurity and IT infrastructure best practice

• Experience managing complex, multi-sitetechnical environments

• Strong communication,influencinganddecision-makingskills

• Ability to manage concurrent priorities in afast-movingenvironment

• Experience of service reporting & managing customer expectations

• Experience scoping and delivering improvement projectsand automation

• A proactive, collaborative approach aligned with our values:ForwardThinking,Responsibleand Caring

Qualifications such as CISSP/CISM/CompTIA/CCNA, ITIL ordegree-levelstudy are desirable, as is experience in a manufacturing environment butabove all, werelooking for a leader who wants to make a real impact.

What is in it for you?

At my client, innovation is woven into everything they do. Fromcutting-edgematerials toworldleadingsustainability initiatives. The pride themselves on a Group wide culture of curiosity, collaboration, and continuous improvement. Set in the heart of the South Lakes, the site offers a unique blend of world-class engineering and natural beauty the ideal environment for a leader who wants the space to think, grow and make a genuine impact.

-Hybrid working 2-3 days per week on site

-Good base salary plus management bonus

-Healthcare

-4x Death in Service

-Strong contributory pension

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Job Title: IT Service Desk Specialist

Location: Bristol 5 days on site

Contract Type: 6 months - possibility for extension

We’re looking for an experienced IT Service Desk Specialist to join a busy Data Platforms team supporting Reporting and Analytics applications for a leading utility client.

This role will suit someone who enjoys working at the intersection of IT operations and the business - managing access, supporting applications, coordinating changes, and incidents through the service desk.

Key Responsibilities:

• Act as the first point of contact for incidents and service requests via JIRA/service desk
• Log, categorise, triage, and resolve tickets, escalating to 2nd line where required
• Perform daily system health checks and proactively log/manage issues
• Review weekend batch streams and backup performance, escalating exceptions
• Manage user access and security provisioning (including Active Directory updates)
• Conduct periodic access audits ensuring compliance with data governance controls
• Coordinate and implement Change Requests (CRs)
• Promote and migrate changes into Test and Production environments
• Support developers with application access, deployments, and troubleshooting
• Provide clear communication and status updates to business and IT stakeholders

Skills & Experience:

• Experience in a Service Desk/Application Support role
• Strong understanding of ITIL processes and change management
• Good knowledge of Windows-based enterprise applications
• Highly organised, process-driven, and detail-oriented
• Strong communication skills with the ability to build trusted stakeholder relationships

Tech Environment (desirable)

Windows Server | Active Directory | Oracle | SQL Server | Power BI | OBIEE | SSIS | IIS | PowerShell | VMware | JIRA

Please be advised: if you haven’t heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Job Advert: Radio Communications Engineer

Location: Culham, Oxfordshire
Contract Type: Permanent
Salary Range: 37,020 - 41,227 (Plus South Eastern Allowance of 2,000)

Are you ready to elevate your career in a dynamic and vital role? Join our client the Civil Nuclear Constabulary’s team as a Radio Communications Engineer! In this exciting position, you will play a crucial role in ensuring the operational capability of front-line officers and emergency services across the UK.

Why Join Us?

• Impactful Work: Be part of a team that supports critical voice communication systems used by police officers and emergency services.
• Professional Growth: Engage with emerging technologies and best practises like ITIL, Lean Six Sigma, and Prince 2.
• Flexibility: While the role is primarily office-based, it includes travel to various sites across the UK. You may also need to work unsocial hours occasionally to support operational activities.

Key Responsibilities:

• Plan, implement, and deliver work streams/projects supporting the Operational Communications Strategy.
• Resolve faults and issues related to communication devices and equipment.
• Provide tactical and operational advice, translating technical concepts for non-technical audiences.
• Collaborate with external partners and stakeholders, representing the Constabulary effectively.

What We’re Looking For:

• Vocational qualification or work experience in Radio Engineering or a related field.
• Experience in installing, integrating, and maintaining technical radio or communications systems.
• Strong planning and documentation skills, with a proactive attitude towards managing competing priorities.
• Excellent communication and interpersonal skills.
• Due to the Police Vetting Criteria you MUST have resided within the UK continuously for at least 5 years at the time of application

Desirable Skills:

• Understanding of regulated environments and experience with Airwave technology.
• Familiarity with project management software, such as MS Project.

Perks of the Role:

• Competitive salary with an annual range of 37,020 to 41,227.
• Additional South Eastern Allowance of 2,000.
• Opportunity to contribute to the development of mission-critical communications.

Note: The role will require security clearance due to the sensitive nature of the work.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Are you an IT integration pro who thrives on solving complex system challenges? Would you like to join a European IT team where your expertise drives real impact?

As Senior IT Integration Analyst you will keep the SAP ecosystem and global IT operations running like clockwork. This is a great opportunity to work on exciting European projects while developing your career in a fast-paced tech environment.

What You’ll Do:

• Act as the bridge between technical teams and SAP business analysts to deliver flawless integrations.
• Support and enhance applications and supplier integrations across the business.
• Facilitate workshops, document solutions, and collaborate with stakeholders.
• Ensure regulatory compliance with SAP GRC and global standards.
• Provide hands-on support for factory and warehouse systems.
• Join European and global projects that actually make a difference.

What We’re Looking For:

• 5-10+ years in IT integration experience.
• Strong knowledge of EDI standards (Tradacoms, ANSI X12, Edifact) and SAP Idocs and BTP.
• Experience with SAP S4/Hana, SAP BTP, SAP GRC, Microsoft Azure.
• Familiarity with ITIL frameworks, ServiceNow, and SOX/global compliance.
• Ideally to be experienced interfacing with Amazon.
• Excellent communication and stakeholder engagement skills.
• Degree in IT, Computer Systems, or related discipline.

Why Apply:

• Work on global, high-impact projects with cutting-edge tech.
• Flexible working: 2 days in office, 1 day flexible, 2 days remote.
• Monday - Thursday 9:00-17:00, Friday 9:00-16:30.
• Competitive package: 24 days + 8 Bank Holidays, Pension matched up to 9%, annual performance bonus, life cover, health cash plan.

You must be in commutable distance of Folkestone.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we’d also appreciate a simplified version in Word format.

If this role isn’t for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.

Please note: We are unable to accept applications from candidates who require visa sponsorship to work in the UK.

We are looking for an experienced 2nd Line Support Engineer to join a thriving MSP in a time of growth. They offer a genuinely fun and friendly working environment, with opportunities for progression. You are not just a number within this company.

The role is mostly on-site in Hampshire and is commutable from Portsmouth, Fareham, Southampton.

In this position you will provide 2nd Line IT Support to my clients’ growing customer base. The ideal candidate will come from an outsourced or MSP environment.

Requirements:

• 2nd Line support experience - preferably within an MSP environment
• Remote & customer facing support
• Windows Server (Apply online only)
• Active Directory, Exchange
• Hyper V
• Networking
• O365 and Azure
• VoIP experience is desirable
• ITIL Framework knowledge
• Full driving license

Your communications skills, both written and verbal, must also be exemplary. You will be working in a fast-paced environment so your organisational skills must also be strong along with the ability to prioritise your workload where required.

This is an excellent opportunity to join a company that would be able to offer further training and development along with a career path and the opportunity to grow.

Please note, as there may be some instances where you must visit customer sites - a driving license is essential.

Please apply to this advert, or email your CV direct to (url removed)

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

We are Looking for Junior Java developer with AWS based in Solihul(Hybrid)

Job Summary: Designs, runs and improves software that meets user needs. Competent Java developer with significant experience in AWS cloud services. Proficient in AngularJS, Jenkins, Karate, Gherkin and Cypress, Cloudformation, Jenkins, Groovy and deploying to native AWS services like ECS, S3, Lambda, SQS, Step Functions.

Certification: Expected to have AWS Certified DevOps Engineer Professional accreditation or above

Responsibilities:

• Write clean, secure code using test-driven approach.
• Create reusable and open code.
• Collaborate with other developers.
• Fix service faults and maintain infrastructure.
• Apply modern development standards.
• Use prototyping methods and tools.
• Design and build software components.
• Support integration between systems.
• Focus on user needs and experience.
• Operate and improve production services.
• Provide Level 3 (L3) support 24/7 (including out of hour on-call support)

Requirements:

• Experience with Java (Springboot) and AWS cloud services (ECR, ECS, Lambda, API Gateway, S3, DynamoDB, Step Functions, Apigee)
• Proficiency in AngularJS, Jenkins, Karate, Node 10, Groovy, Bash, Typescript.
• Knowledge of Gherkin, Cypress, Jest
• Tooling: Gitlab, Jenkins, CloudFormation, Maven, Docker, Fortify on Demand, SonarQube
• AWS DevOps Engineer certification or above.
• Understanding of software development lifecycle.
• Ability to apply secure coding practices.
• Experience with CI/CD pipelines.
• Knowledge of user-centered design principles.
• ITIL certification will be desirable.
• Experience of working in Agile teams

Service Delivery Manager - Manchester

£70,000 - £78,000 + Benefits

A Leading Consultancy is seeking x2 Service Delivery Managers for their Manchester office, with hybrid working (2-3 days a week). Due to the nature of the role this position will require the successful candidate to undergo SC clearance and be a Sole UK National.

As a Service Delivery Manager, you’ll play a key role in ensuring the effective delivery of infrastructure Managed Services to our clients. You’ll be responsible for managing contract and financial obligations, maintaining client satisfaction, and driving continuous improvement. This is an exciting opportunity to work with a global delivery account in a first-generation outsourcing environment, enabling transformational change and the rollout of best practices.

Your role

• Build and maintain strong relationships with clients, acting as a trusted point of contact for service delivery and escalation.
• Implement and manage a service governance plan, ensuring service level agreements (SLAs) are met and continuously improved.
• Collaborate with internal teams to monitor service status, resolve issues, and deliver high-quality outcomes.
• Oversee financial performance, including forecasting, invoicing, and cost management, ensuring accuracy and transparency.
• Represent delivery in client discussions, ensuring contractual obligations and service expectations are met.

Your skills and experience

• Experience in service delivery with a focus on client satisfaction and cost efficiency.
• A collaborative mindset and strong communication skills, with the ability to engage effectively with clients and internal teams.
• A good understanding of ITIL (V3/V4) processes and service management best practices.
• Awareness of cloud and end-user services, and how they contribute to operational success.
• A proactive, solutions-oriented approach to managing challenges and driving improvements.

The Role

As an L1/L1.5 Technical Support Engineer, you will diagnose and resolve a variety of technical issues while maintaining high levels of customer satisfaction. You will work within the ITIL framework, managing the lifecycle of Incidents and Service Requests.

Key Responsibilities

• Omnichannel Support: Handle inbound calls, chats, and emails, ensuring all issues are logged, categorized, and prioritized in the ITSM tool (ServiceNow/Remedy).
• Technical Troubleshooting: Resolve issues related to Windows OS, O365, VPN, and Citrix.
• User Administration: Manage account creations, password resets, and distribution lists via Active Directory and Office 365.
• Hardware & Mobility: Support and configure desktops, laptops, printers, and mobile devices (iOS/Android).
• Escalation: Identify complex issues and escalate to appropriate resolver groups while maintaining ownership of the user experience.

Technical Skillset

• Must-Have: Active Directory, O365, Windows 10/11, VPN troubleshooting, and Citrix.
• Hardware: Proficiency in supporting laptops, tablets, and peripherals.
• Mobile: Experience with Mobile Device Management (MDM) and mobile OS.
• Advantageous: Knowledge of Infrastructure, Exchange, or Server technologies.

Requirements

• Experience: 4+ years in a Service Desk or Technical Support environment.
• Education: Any Graduate.
• Language: Native or C1-level English proficiency (CEFR).
• Soft Skills: Excellent communication, a natural aptitude for troubleshooting, and experience supporting US/UK-based customers.
• Flexibility: Ability to work in a 24x7 shift rotation.
• ITIL: Strong awareness of ITIL methodologies (Certification is a plus).

Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

The Role

As an L1/L1.5 Technical Support Engineer, you will diagnose and resolve a variety of technical issues while maintaining high levels of customer satisfaction. You will work within the ITIL framework, managing the lifecycle of Incidents and Service Requests.

Key Responsibilities

• Omnichannel Support: Handle inbound calls, chats, and emails, ensuring all issues are logged, categorized, and prioritized in the ITSM tool (ServiceNow/Remedy).
• Technical Troubleshooting: Resolve issues related to Windows OS, O365, VPN, and Citrix.
• User Administration: Manage account creations, password resets, and distribution lists via Active Directory and Office 365.
• Hardware & Mobility: Support and configure desktops, laptops, printers, and mobile devices (iOS/Android).
• Escalation: Identify complex issues and escalate to appropriate resolver groups while maintaining ownership of the user experience.

Technical Skillset

• Must-Have: Active Directory, O365, Windows 10/11, VPN troubleshooting, and Citrix.
• Hardware: Proficiency in supporting laptops, tablets, and peripherals.
• Mobile: Experience with Mobile Device Management (MDM) and mobile OS.
• Advantageous: Knowledge of Infrastructure, Exchange, or Server technologies.

Requirements

• Experience: 1-3 years in a Service Desk or Technical Support environment.
• Education: Any Graduate.
• Language: Native or C1-level English proficiency (CEFR).
• Soft Skills: Excellent communication, a natural aptitude for troubleshooting, and experience supporting US/UK-based customers.
• Flexibility: Ability to work in a 24x7 shift rotation.
• ITIL: Strong awareness of ITIL methodologies (Certification is a plus).

Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Service Architect

Must have an Active DV Clearance

An opportunity is available for an experienced Service Architect to design and shape end to end service models for complex, high value IT deliveries within secure environments. The Service Architect will play a central role in ensuring new and transitioned services enter live operation in a stable, cost effective, and governance aligned manner.

About the Role - Service Architect

• As a Service Architect, you will design detailed end to end service models for low, medium, and high complexity deliveries.
• You will assess current operating and governance models and define future service and transition operating models.
• You will develop SLAs, KPIs, service catalogue pricing, and operational support requirements.
• You will manage service related RAID items including exclusions, constraints, and single points of failure.
• You will define early life support requirements and ensure service acceptance criteria are met.
• You will design and integrate service processes and tooling, writing clear documentation for operational teams.
• You will work closely with the Solution Owner to ensure the overall design supports stability and efficiency.

Key Skills - Service Architect

• Strong knowledge of service management frameworks and supply chain models.
• Experience designing service operating models for major IT systems.
• Proven ability to produce clear and structured service documentation.
• Experience working to tight timescales in complex delivery environments.
• Strong stakeholder management and leadership capability.
• Service management qualifications such as ITIL, ISO20000, or IT4IT.
• An understanding of Agile or Kanban

This role suits a governance focused Service Architect who can align service design with operational excellence.

To apply, please send your CV by pressing the apply button

Location: Hybrid 3 days on site Knutsford
Duration: 27/11/2026
Rate - 638

Role Description:
"As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/ Application Transition from Programme delivery into BAU Service Support/ operations at an enterprise level.

Primary Responsibilities

• Responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving co-ordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review.
• Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups.
• Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams.
• Responsible for gathering and articulate service requirements
• Review validate project deliverables, ensuring they meet the minimum quality standards for service operations and be robust when they fall short
• Championing agile ways of working, growing and promoting IT service management best practices
• Ensure alignment to Application and Security control standards whilst working closely with engineering ensuring maintenance of documentation including documenting & publishing fixes in central knowledge base.

Technical Skills & Competencies

• 5+ years of working in an IT service environment within a complex and diverse organisation
• Deep understanding and experience in change delivery adopting different delivery methods (e.g. Waterfall, Agile)
• Technical background - able to understand various architecture solutions (Cloud,SaaS, on-premise)
• Experience developing support models for new services, establishing clear roles and responsibilities, and able to negotiate with stakeholders to gain acceptance of those models
• Strong understanding of ITIL Incident, Change & release management and service continuity processes
• Strong analytical skills with data driven approach and ability to grasp technical design
• Effective stakeholder management and communication skills, comfortable presenting to large/senior audiences
• Ability to train team members and stakeholders and pass on best practice procedures in IT service management
• Ability to developed presentation and influencing skills, and be capable of making the case for and achieving effective service transition deliverables in project environments where delivery timescales may be inflexible.
• Experience of Service Acceptance Criteria.
• Structured thinker, able to develop and implement new processes and operate in areas of ambiguity.
• Ability to work across and manage a large number of stakeholders.
• Excellent written/verbal communication skills
• Customer and relationship focused, process driven, metric focused, results oriented, organized, and self-directed.

Desirable:

• Bachelor’s degree in information technology, Computer Science or a related discipline.
• Previous experience/ track record of working in Financial Services Industry.
• ITIL Certification and ITIL Service Transition-certified
• DevOps and ServiceNow experience
• Self-starter, capable of working independently
• Experienced in the use of the Microsoft Office toolset
• Collaboration with outsourced and / or external development partners
• Understanding of scalable architecture patterns and client / backend systems design
• An appreciation of project and programme governance activities required in a large regulated financial services firm"

Salary: £28,000 - £30,000
Location: Fully remote (quarterly meet-ups - fully expensed)

Are you an ambitious Service Desk Analyst looking to accelerate your technical career in enterprise backup and data protection? This fully remote Service Desk Analyst opportunity offers hands-on exposure to cutting-edge backup and DR technologies, structured progression, and significant investment in training. If you’re professional, eager to learn, and see this Service Desk Analyst role as a genuine opportunity to build niche technical expertise, this could be the ideal next step.

As a Service Desk Analyst you will:

• Log calls in line with ITIL practices (Incidents, Change, Service Requests)
• Allocate and update tickets appropriately
• Perform first-line triage and first-line fixes
• Respond to incoming calls and emails professionally
• Implement basic changes
• Monitor systems for alerts and take appropriate action
• Monitor application mailboxes
• Process service requests
• Produce and maintain internal and external reports
• Carry out basic application administration (Rubrik, Druva, Zerto, Commvault)

Requirements:

• 1-2 years’ experience in a technical support or service desk environment (or relevant placement year)
• Basic technical background with a strong desire to develop
• Professional communication skills (written and verbal)
• Understanding or awareness of ITIL processes
• Interest or exposure to backup and DR technologies (Rubrik, Druva, Zerto, Commvault, NetBackup advantageous)
• Familiarity with VMware (vCenter, ESX, VDS, NSX) beneficial
• Exposure to Azure and/or AWS advantageous
• Basic Scripting/automation knowledge (PowerShell desirable)
• Strong documentation skills
• Positive attitude towards training and development
• Able to work independently in a fully remote environment

Apply today to speak with VIQU in confidence or contact Belle Hegarty.
Know someone exceptional for this Service Desk Analyst position? Refer them and receive up to £1,000 if successful (terms apply).

WEEKLY WORKING HOURS 37
SALARY RANGE £41,771 to £45,091 pa pro rata for hours worked
TYPE OF CONTRACT Permanent
LOCATION Stevenage / Hybrid

ABOUT THE ROLE

• Provide advanced-level technical support for Housing Applications and their Databases.
• Diagnose, troubleshoot, and resolve complex IT issues that cannot be resolved by 1st or 2nd line support teams in a timely and efficient manner.
• Proactive maintenance including performing upgrades, applying patches, checking system logs, taking server and database backups and supporting periodic business procedures (e.g. year-end processing).
• Develop and maintain technical documentation and knowledge base articles to capture and share knowledge within the IT Department.
• Develop and / or implement new ICT solutions in response to new or changing business requirements.
• Continuously learn and stay up-to-date with the latest IT trends, technologies, and best practices.

ABOUT YOU
The successful candidate will have

• Degree or equivalent level qualification or experience.
• ITIL Foundation or equivalent.
• A knowledge of supporting Business applications and their databases, preferably Housing related systems within a Local Government environment.
• Technical knowledge of:
o Operating System: Windows 11 and MS Sever 20xx.
o Database: Oracle SQL, MS SQL, MS Access and MS Azure.
o Scripting: MS-DOS, Visual Basic and / or PowerShell.
o Reporting: SAP Business Objects and MS Power BI.
o Tools: MS Office 365 and associated products, SSMS, IIS, SFTP.
• The ability to communicate complex, or technical, information succinctly as appropriate to the audience. Have excellent written skills and be able to present to small groups.
• Familiarity with handling of service desk Incidents, Requests and Change Controls.
• The ability to design, adopt, implement and use appropriate procedures, methods and tools to ensure services are delivered consistently to the correct quality.
• The ability to prioritise and plan own workload effectively to ensure deadlines are achieved, identifying and resolving potential conflicts where necessary.
• The ability to be flexible to and adaptable to change.
• The ability to create and maintain a positive and professional relationship with colleagues and stakeholders.
• An awareness of own strengths and weaknesses that impact upon the ability to deliver service and a willingness to seek assistance to improve.
• A willingness to work occasionally outside of normal business hours.

OUR BENEFITS
• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Employee Assistance Programme 24/7 Confidential advice and support on personal, work, family and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.

Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date

Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board

Stevenage Borough Council is committed to Equal Opportunities for All.

NetApp Infrastructure Engineer to build, configure, and implement enterprise storage and network security platforms, with a focus on NetApp storage solutions and Fortinet security technologies. Ensuring delivery of secure, resilient, and high-performance infrastructure services that support critical business systems and data. You will have strong hands-on implementation exp across NetApp storage platforms and Fortinet security infrastructure, translating technical designs into operational solutions through standardised builds, secure configurations, and best-practice deployment.

This role is working with cross functional teams, in collaboration with architecture, networking, cloud, and security. Contributing to delivery of robust on-premises and hybrid infrastructure. Driving consistency, automation, and continuous improvement across the infrastructure estate.

• Implementation of NetApp enterprise storage platforms and Fortinet security infrastructure.

• Translate technical designs into operational solutions

• Deliver resilient, high-availability infrastructure services that meet performance, security, and compliance requirements.

• Ensure infrastructure builds align with enterprise standards, security policies, and operational best practices.

• Contribute to continuous improvement initiatives, including automation, configuration consistency, and service optimisation.

You will have a degree or equivalent experience in Information Technology, Computer Science, Engineering, or a related discipline and a strong background in NetApp enterprise storage platforms, working with Fortinet security technologies.

This is a very successful, well-established, award-winning MSP so they do like candidates with ITIL based or worked in a similar MSP, service management environment.

Would suit someone with proven hands-on infrastructure experience, building, configuring, and implementing NetApp storage solutions, including high availability, replication, and performance optimisation.

Strong experience deploying and configuring Fortinet security infrastructure, including firewalls and core security services.

Desirable

• Vendor certifications such as:

• NetApp (e.g. NCDA, NCIE, or equivalent)

• Fortinet (e.g. NSE 4 7 or equivalent)

• ITIL Foundation certification.

• Security Clearance

Office based, Stoke On Trent

Must have security clearance or be willing to go through the process as part of the role.

Infrastructure Engineer Citrix, office based working Citrix Infrastructure Engineer responsible for design, build, configuration, and ongoing improvement of enterprise Citrix Virtual Apps and Desktops platforms, ensuring the delivery of secure, resilient, and high-performance digital workspace services. This would suit an experienced engineer with strong hands-on implementation and optimisation of Citrix infrastructure. Involved in translating architectural designs into stable, scalable operational solutions through standardised builds. Ensuring best-practice configuration, and automation. Working closely with architecture, network, cloud, security, and end-user computing teams, the engineer supports reliable access to business-critical applications and desktops across on-premises and hybrid environments. Experience collaborating with architecture, network, cloud, security, and end-user computing teams. This is an excellent opportunity working for a well-established successful award-winning MSP. You will work to maintain platform stability, enhance user experience, and driving continuous improvement across the Citrix estate to meet performance, security, and availability requirements. • Degree or equivalent experience in Information Technology, Computer Science, Engineering, or a related discipline. • Citrix Virtual Apps and Desktops in an enterprise environment- resilient Citrix environments. • ITIL-based service management and operational best practices. • Proven experience in a hands-on Infrastructure Engineer, EUC Engineer, or similar role supporting enterprise platforms. • Extensive experience building, configuring, and supporting Citrix Virtual Apps and Desktops, including: • Delivery Controllers, • StoreFront, • Citrix Gateway • Strong documentation skills, including creation and maintenance of build standards and operational procedures. Desirable Citrix certifications: CCA-V / CCA-D CCP-V / CCP-D ITIL Foundation certification. Automation and scripting (e.g. PowerShell, Citrix APIs). Profile management and user experience optimisation technologies (e.g. FSLogix, Citrix Profile Management). Monitoring and analytics tools (e.g. Citrix Director, ControlUp, or equivalent). VDI alternatives or coexistence platforms (e.g. Azure Virtual Desktop, VMware Horizon).

Basingstoke

28k - 35k + Benefite

Hybrid working x2 days in office / x3 days work from home

I am recruiting in Basingstoke for an OT SOC Engineer to join the OT SOC team and will report directly into the OT Cybersecurity Services Lead.

As an OT SOC Engineer the role will be focused on the day-to-day monitoring of the OT service platform(s) and any other required security applications. You will be the first line of support for clients who have existing support services.

The standard working hours for this role are Monday to Friday, 9:00 AM to 5:30 PM. In addition, you will participate in an on-call rotation on a 1-in-4 basis. On-call duties fall outside your regular working hours and run from Monday at 9:00 AM through to the following Monday at 8:59 AM and uou will be paid extra for the on call duites of the OT SOC Engineer.

OT SOC Engineer Responsibilities:

• Continuous / Proactive monitoring of OT security tools (e.g., Nozomi, Fortinet, TXOne) for alerts and anomalies.
• Acknowledge, analyse and validate alerts triggered from the OT security tools to reduce false positives and escalate genuine incidents.
• Proactively collaborate with internal engineers and customers to assess operational and BAU alerts, establishing baselines to minimise unnecessary noise within OT service security tools.
• Triage, investigate, and respond to security incidents, performing root cause analysis and taking steps to mitigate the threat.
• Take immediate action on potential and identified cyber security incidents in accordance with agreed SLA’s and KPI’s.
• Proactively research emerging threats and vulnerabilities to find and address potential weaknesses before they are exploited.
• Identify potential weaknesses in systems and networks and suggest or help implement preventative measures like firewalls or improved access controls.
• Escalate incidents to Level 2 OT SOC or OT Cybersecurity Engineers as per service documentation (i.e. Playbooks or Alert/Incident Management processes).
• Adhere to all internal service-related processes such as Alert & Incident Management processes.
• Assist with the creation of processes as and when required and to have these align with existing processes.
• Document incident reports including actions taken in SOC Ticketing systems.
• Analyse data from logs, network traffic, and forensics to create detailed reports on findings and lessons learned. To be utilised in daily / weekly SOC reports for OT Environments.
• Management and ownership or service-related documentation such as knowledge bases and playbooks.
• Provide training to additional or new members of the Business Unit as and when required.
• Assist with liaising with manufactures or tool set providers regarding product or toolset specific issues.
• Prepare, maintain, and adhere to procedures for logging, reporting, and
• statistically monitoring data as directed.
• Ensuring time is accurately logged against client work, for billing purposes.
• Identify new technology opportunities to enhance the product and service portfolio.
• Respond to emergency outages in accordance with business continuity and disaster recovery plans.
• Adopt a proactive approach towards all client activities.
• Collaborate with all the Technical Service departments when required to ensure business objectives are met.
• Support delivery of projects with chosen technologies as and when required.
• Own personal training plan that is put in place with line manager.
• Highlight areas for improvement to supervisor where applicable.
• Ensuring adherence to Management System Manual for Quality (ISO 9001), InfoSec (ISO 27001) and ESG (ISO 14001).
• Follow established OT security procedures aligned with IEC 62443, NIST CSF, and company policies.
• Translate complex technical threats into clear business risks for management and collaborate with GRC (Governance, Risk, and Compliance) teams.
• Work with other SOC analysts, technical teams, and stakeholders to coordinate responses and share information.
• Provide input on and help optimise security tools, such as EDR/XDR and SIEM platforms.
• Expectation to assist with other tasks requested by line manager.

OT SOC Engineer Desired Skills/Qualifications/Experience

The following list highlights the desired skills, qualifications and experience required for the role; however, it is not exhaustive:

• Degree in Cybersecurity or similar.
• Experience with Cyber Security Monitoring tools.
• Experience working in an IT Support or Security/SOC team.
• Experience working in an OT environment.
• Understanding or knowledge of devices specific to an OT environment.
• Understanding of OT specific legislations or regulations such as IEC62443.
• Basic understanding of:
• ICS/SCADA systems and OT network architecture.
• Common OT protocols (Modbus, DNP3, OPC).
• Experience/Understanding of SIEM/SOAR solutions and OT-specific monitoring platforms (e.g. Nozomi Vantage).
• Knowledge of network environments (routing/switching/VLANS/Security/Wireless/etc.).
• Knowledge of Firewalls (IDS/IPS/DPI/WAF/Web Filter/App Control).
• Knowledge of security concepts (CIA/MITRE ATT&CK Framework/Vulnerabilities).
• Knowledge of cybersecurity fundamentals (CIA triad, threat vectors).
• Knowledge of ITIL disciplines such as Incident, Problem and Change Management.
• CompTIA Security+ / CySA+ or similar.
• Vendor Certifications - Cisco, Nozomi, Fortinet.
• Knowledge of scripting - Python, Powershell, Perl desirable.
• Drive to work off own initiative.
• Ability to work in a fast paced, changing environment.
• Understanding of ticket management systems and SLAs.
• Strong analytical and problem-solving skills.
• Ability to follow structured service-related documents such as Alert & Incident response playbooks.

OT SOC Engineer Personal attributes:

The following list highlights the personal attributes required for the role; however, it is not exhaustive:

• Must be self-motivated with a positive can-do attitude.
• Must be able to work un-supervised, on own initiative as well as within a team.
• Must be a logical thinker.
• Must remain calm under pressure.
• Be confident in both spoken and written communications.
• An excellent problem solver with strong analytical skills.
• Must stay up to date with the latest security trends, threats, and technologies and to report and communicate these to the technical teams.
• Can meet deadlines and maintain high standards even when under pressure.
• Must have understanding and appreciation to rigid process adherence.
• Must be willing to take on the unknown with the desire to learn.
• Must hold full driving licence valid in UK.
• Ability to work as part of a team but virtually at times due to remote and solo working.
• Must attend the office workplace as and when requested.

OT SOC Engineer Benefits:

Pension, Medical Insurance, Financial Planning Support, Death in Service, Medicash Healthcare Cash Plan, Permanent Total Disability Insurance, Enhanced Maternity/Paternity/Adoption Pay, Company Sick Pay, Hybrid Working, Investment in personal and professional training, Professional Memberships, Health checks, Wellbeing training and support, Employee Assistance Program, Flu jabs, Eyecare and of course paid holiday.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

Looking for a commercially aware Service Delivery Manager. The SDM must have Agile experience and have managed complex technical IT environments with multiple 3rd Party Suppliers / MSPs. You will be responsible for managing a heavily outsourced environment. Must have strong relationship management skills, do not apply if you do not have it please. Must have implemented and/or managed Incident, Problem and Change management and have solid ITIL experience . Ideally someone who has delivered to challenging SLAs / KPIs, a natural in front of a customer and someone who can manage demanding internal stakeholders. Anyone who has strong Stakeholder Management experience would excel in this role. You will NOT have a team under you but will be accountable for service delivered via outsourced teams. This is a hybrid role where you will expect to work 2 days a week in the office.

Our established and growing client in Cardiff is recruiting for an experienced Senior Project Manager join them on a permanent basis.

You will lead the successful delivery of complex, multi-site IT and infrastructure projects across enterprise environments. This is a senior-level role requiring strong leadership, commercial awareness, and the ability to manage multiple stakeholders while delivering high-quality outcomes on time and within budget.

You will play a key role in overseeing national-scale technology deployments, ensuring robust governance, effective risk management, and consistent delivery standards across all projects.

Key Responsibilities:

• Lead and deliver complex, multi-site IT and infrastructure projects, including structured cabling and technology rollouts
• Develop and manage project plans, budgets, risks, dependencies, and reporting
• Apply recognised project management methodologies (PRINCE2, Agile, ITIL)
• Act as the primary point of contact for clients, suppliers, and internal teams
• Coordinate field engineers, subcontractors, and project resources
• Ensure compliance with health & safety, governance, and quality standards
• Maintain accurate project documentation and reporting
• Mentor junior project managers and contribute to PMO best practice

Skills, Experience & Qualification:

• Proven experience managing large-scale, multi-site IT or infrastructure projects
• Strong knowledge of project management frameworks (PRINCE2, Agile)
• Experience delivering structured cabling and technology deployment projects
• Excellent organisational, communication, and stakeholder management skills
• Ability to manage budgets, risks, and priorities in a fast-paced environment
• Proficient in MS Project, Excel, and project management tools
• PRINCE2 or PMP certification (essential)
• Experience working within compliance and risk management frameworks

Salary & Benefits:

Salary will be between 40-55k dependant on experience.

You will also receive a comprehensive benefits package including:

• Private Medical Insurance delivered through BUPA.
• Hybrid options (3 or 4 days in the office).
• Company pension scheme.
• Group income protection.
• 23 days holiday plus bank holidays.
• Life cover (4 x basic salary).
• Free on-site parking.
• Excellent reward & recognition scheme.
• Genuine opportunities to grow and develop professionally within the business.
• Discounted gym membership

This is an exciting opportunity to join a highly successful organisation in the next stage of their continued growth. If this role sounds like it could be you then we’d love to hear from you!

We are seeking a skilled Linux Engineer / Linux Systems Administrator to take ownership of our client’s large scale Linux environment consisting of approximately 100 servers. This role will focus on Business-as-Usual (BAU) operations, maintenance, stability and performance, while also contributing to an ongoing infrastructure modernisation programme.
This is an excellent opportunity for a technically strong Linux professional who enjoys both operational responsibility and forward-looking project work.

Key Responsibilities

BAU & Operational Support
Administer, monitor, and maintain circa 100 Linux servers across production and non-production environments
Perform system patching, upgrades and security hardening
Manage user access, permissions and authentication services
Troubleshoot performance issues, outages and system alerts
Maintain high availability, reliability and up time standards
Manage backups, restores and disaster recovery processes

Modernisation & Project Work
Contribute to infrastructure improvement and automation initiatives
Support migration, consolidation or upgrade projects
Assist with cloud, virtualisation or containerisation initiatives where applicable
Identify opportunities for efficiency, performance and cost optimisation

Documentation & Governance
Maintain clear technical documentation and runbooks
Follow change management and incident management processes
Work collaboratively with network, security and application teams

Required Skills & Experience
Strong hands-on experience administering Linux environments (e.g., Ubuntu, CentOS, Red Hat, Debian or similar)
Solid understanding of server hardware, storage and virtualisation platforms
Experience with patch management and security best practices
Proficiency with shell scripting (Bash or similar)
Knowledge of monitoring and logging tools
Experience supporting large-scale server estates

Desirable
Exposure to cloud platforms (AWS, Azure, GCP)
Experience with automation tools (Ansible, Puppet, Chef, Terraform)
Knowledge of containers (Docker, Kubernetes)
Understanding of networking fundamentals and firewalls
ITIL or relevant Linux certifications

Personal Attributes
Strong problem-solving and analytical skills
Ability to prioritise workload in a fast-paced environment
Clear communication and documentation abilities
Proactive and improvement-focused mindset

What’s on Offer
Opportunity to influence and shape infrastructure modernisation
Exposure to both operational stability and transformation projects
Supportive technical environment with room for growth
Competitive salary and benefits package

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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