Senior Infrastructure & Cloud Engineer (Security)

12 month contract

Outside IR35

£450 per day

Harvey Nash’s public sector client is recruiting an experienced Senior Infrastructure & Cloud Engineer to support a major security uplift programme within a large, enterprise-scale environment. You’ll work as part of a dedicated cyber security team , providing technical expertise across cloud, infrastructure, and security remediation initiatives.

This role focuses on delivering improvements aligned to security accreditation and assurance frameworks, including Cyber Essentials, the Cyber Assessment Framework, and Zero Trust principles.

Key Responsibilities

Interpret and apply security standards (Cyber Essentials, CAF, NIST, NCSC) to define remediation actions.

Lead or support security improvements across Azure and on-prem environments.

Configure, optimise, and manage Microsoft Defender and related endpoint, identity, and cloud security tools.

Identify and report security non-compliance, recommending technical fixes.

Prepare Change Requests and implementation plans for approval boards.

Implement and test security solutions, documenting outcomes for audit and traceability.

Collaborate with engineering, architecture, development, and operations teams to resolve security issues.

Contribute to automation and SecOps improvements via scripting, pipelines, and IaC.

Produce clear technical documentation and handover materials for BAU teams.

Support continuous improvement of security assurance and configuration baselines.

Technical Environment

Cloud: Azure (identity, security, monitoring, automation, compliance), including M365, Power Platform, Dynamics.

Enterprise Systems: Key Vault, Conditional Access, EntraID, Intune, AD, PKI, Public DNS, GPO.

Infrastructure: Windows Server, Hyper-V, VMware, hybrid networking and storage.

Security Tools: Defender, Qualys.

Skills & Experience Required

Strong analytical and troubleshooting skills.

Significant experience managing enterprise-scale digital systems.

Deep understanding of networking and systems management.

Proven track record delivering security or service improvements.

Able to self-start and drive change through to completion.

Effective knowledge-sharing and ability to hand over to BAU teams.

Experience contributing to cyber security certification projects.

Desirable

Experience with penetration test remediation and vulnerability management.

Knowledge of Zero Trust approaches.

Familiarity with incident detection/response processes.

Experience integrating risk/security data into reporting or automation tools.

Microsoft engineering certifications, MCSE, or ITIL certification.

TPBN1_UKTJ

Role - Configuration Analyst

Location - Stoke

Salary - up to £47,000

Work Pattern - Hybrid

About the Opportunity

We are a specialist managed services provider operating within highly regulated, security-sensitive environments. With a strong track record of delivering tangible outcomes to our clients, we place equal importance on nurturing the development of our people.

We are looking for a detail-oriented and driven Configuration Analyst to take ownership of our Configuration Management Database (CMDB) - a cornerstone of our IT service delivery capability. This is a pivotal role within our Service Operations function, sitting at the intersection of technology, process, and people.

What You’ll Be Doing

Be the Guardian of Our CMDB

• Own the health, structure, and accuracy of the CMDB end-to-end
• Ensure all Configuration Items (CIs) follow agreed naming conventions, data models, and life cycle rules
• Run regular audits, data reconciliation exercises, and quality checks to maintain a trustworthy, complete dataset
• Spot gaps in CI coverage and drive improvements with the teams responsible
• Continuously refine Configuration Management policies, processes, and data models

Drive Data Quality Through Discovery & Integration

• Administer and fine-tune automated discovery tooling (such as ServiceNow Discovery, SCCM, or cloud-native solutions)
• Manage data imports, transformations, and reconciliation from external sources
• Validate CI relationships to accurately reflect service dependencies and infrastructure hierarchies
• Diagnose and resolve data discrepancies or stale configuration objects

Map Services and Dependencies

• Build and maintain service maps that connect CIs to business, application, and technical services
• Document upstream and downstream dependencies to support incident impact analysis and change planning
• Partner with architects, system owners, and engineers to ensure end-to-end service views are accurate

Support Core ITSM Processes

• Act as the go-to subject matter expert for Change, Incident, and Problem Management teams
• Provide CI and relationship insights to support risk assessments and root cause investigations
• Ensure CMDB reflects all production changes, keeping CI life cycle data current
• Deliver impact assessments for major incidents and significant planned changes

Report, Improve, and Influence

• Produce CMDB health dashboards, KPIs, and trend reports for operational and leadership audiences
• Translate data insights into actionable recommendations that improve technology visibility and reduce risk
• Educate and influence stakeholders across the business on the value of accurate configuration data
• Support internal and external audits with well-evidenced CMDB controls and documentation

What We’re Looking For

Essential

• Solid grounding in ITIL v4 Configuration Management principles and CMDB best practices
• Hands-on experience with at least one major CMDB platform - ServiceNow CMDB or Jira/Insight CMDB
• Practical knowledge of discovery tools, asset management systems, and configuration data sources
• Ability to interpret complex technical environments (Servers, networks, cloud, applications) and model them logically
• Sharp analytical and troubleshooting skills with a strong eye for data quality
• Confident communicator - comfortable working with both technical specialists and non-technical stakeholders

Desirable

• Experience building out or maturing a CMDB within a growing or evolving tech organisation
• Familiarity with cloud platforms (AWS, Azure, GCP) and their associated discovery integrations
• Some Scripting capability to support data manipulation tasks (eg PowerShell or Python)
• Awareness of security controls, compliance frameworks, and audit requirements

Certifications

• ITIL Foundation v3/v4 - minimum requirement
• ITIL Specialist or higher - advantageous
• Platform-specific CMDB certifications (eg ServiceNow CISCMDB) - highly desirable

The Kind of Person Who Thrives Here

• You take pride in accurate, clean data - messy CMDBs keep you up at night
• You own your work and follow through without needing to be chased
• You can influence people and drive change without direct authority
• You approach problems methodically and think in systems
• You’re always looking for a better way to do things

Security Clearance Requirements

Due to the nature of the work undertaken, this role requires candidates to hold or be eligible to obtain UK Security Clearance. Applicants will typically need to be British Citizens or have lived and worked continuously in the UK for the past five years.

Role - Configuration Analyst

Location - Stoke

Salary - up to £47,000

Work Pattern - Hybrid

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

*SC CLEARED*
Incident and Problem Management Analyst
6 Month contract initially + Extensions
Based: Hybrid - 1 day onsite p/w in Warrington
Rate: £250 - £300 p/d - (via Umbrella company)

We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Incident and Problem Management Analyst to join the team.

Key Responsibilities;
* Act as a point of contact for all Incidents and Problem Records
* Monitor the incidents to ensure that the Service Level Agreement are respected
* Identify, initiate, schedule, and conduct incident reviews
* Ensure the closure of all resolved and end-user confirmed Incident records
* Provide guidance to the Incident Process Coordinators
* Set and Chair bridge calls on Incidents, as per process
* Possess working knowledge on other ITSM and SIAM processes and help if required
* Coordinate with other SIAM, ITSM and Business teams
* Working knowledge and Safe and Agile DevOps methodology
* Act as a point of contact for all Incidents and Problem Records
* Monitor the incidents to ensure that the Service Level Agreement are respected
* Identify, initiate, schedule, and conduct incident reviews
* Ensure the closure of all resolved and end-user confirmed Incident records
* Provide guidance to the Incident Process Coordinators
* Deliver & manage high standard communications across Customers and IT to ensure that Issues are dealt with by priority and customer needs, providing regular communications to Customers across the organisation.
* Co-ordinate with Service Desk and other teams in the identification of Major/High Incidents; manage these Incidents, to ensure that these are diagnosed and escalated to appropriate and consistent quality standards; co-ordinate Service Desk, IT support staff and Customers to ensure accurate and appropriate communications during these Incidents.
* Produce trends analysis of recurring Problems/Incidents - extract trends on Incident types, Customer types, departments, hardware types etc. as instructed
* Experience with Knowledge in SLA Measurement, Reporting and Major Incident Management
* Owning delivery to ensure the BAU deliverables are met with required Turn Around Time with required Quality
* Responsibility for identifying Process Enhancement opportunities, prepare solution, estimation, get customer sign-off and execution of the projects.
* Manage Problems, to ensure that these are diagnosed, logged and escalated to appropriate and consistent quality standards; co-ordinate Service Desk, IT staff and Customers to ensure accurate and appropriate communications during Problems.
* Call and chair Problem Review meetings following priority Incidents; issue a written Postmortem report to IT management; ensure Problem actions are completed in a timely manner.
* Customer Interface: delivering & managing high standard communications across Customers and IT to ensure that Problems are dealt with by priority and customer needs, providing regular communications to Customers across the organisation.
* Co-ordinate with Service Desk and Incident coordinator in the identification of priority Incidents; manage these Incidents, to ensure that these are diagnosed and escalated to appropriate and consistent quality standards; co-ordinate Service Desk, IT support staff and Customers to ensure accurate and appropriate communications during Major Incidents.
* Hold regular meetings with IT support groups to review recurring Problems and press for final resolutions - or escalate; produce ‘Escalation Reports’ on recurring issues and issues not being resolved.

Key Skills & Experience:

1. Must be ITIL certified or demonstrate strong knowledge - Essential.
2. Responsible to meet Process SLAs and KPIs - Essential.
3. Possess excellent soft skills, verbal and written communication skills - Essential.
4. Ability to participate and lead, when needed, project meetings with the customer - Essential.
5. Demonstrable customer management/service skills/proactivity
6. Experience of working within a busy first level service desk environment in Incident and Problem management role
7. Very good understanding and awareness of the ITIL Incident management process and procedures
8. Sound technical knowledge across the ITSM tools, applications including MS Office, Teams, etc.,
9. Decision maker with an operational viewpoint
10. Available to support on-call outside of business hours
11. Work with onsite & Offshore Team

This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible.

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week? We’re looking for a Lead Problem Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands-on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence.

As our Lead Problem Manager, you will:

• Own and lead Problem Management & Known Error activities within SLA and KPI timeframes.
• Act as a 2nd/3rd-line escalation point for technical service issues whilst adhering to change and configuration management processes.
• Troubleshoot application specific, hardware, and endpoint problems.
• Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities.
• Design automation to improve processes and reduce recurring incidents.
• Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds.
• Support end-user computing (EU devices, mobile, printers) as part of problem investigations.

Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you’re driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you!

• Experience in IT support/problem management in a professional office environment.
• Strong troubleshooting and analytical skills with excellent attention to detail.
• Genuine passion for root-cause analysis and long-term issue eradication.
• Customer-centric mindset with great communication skills (in-person, phone, email, chat).
• Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments.
• Ability to prioritise effectively and take full ownership of tasks.
• Collaborative team player who supports others and champions continuous improvement.
• Microsoft certifications or ITIL qualifications are advantageous but not essential.

Apply today and become the force behind our long-term IT reliability and performance.

In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package.

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found on our website.

Digital Experience Engineer/DEX & Adoption Engineer

Location: London
Department: Digital Workplace
12 Months Contract

Outside IR35

We’re looking for a Digital Experience & Adoption Engineer to help build a modern, telemetry-driven Digital Employee Experience (DEX) framework that improves how users work across devices, applications, and collaboration tools. You’ll engineer experience scoring, dashboards, self-healing automation, and digital adoption journeys that drive measurable improvements in the Digital Workplace.

This role works closely with Operations, Automation, and Pre-Sales, delivering productised experience services that are proactive, data-driven, and continuously improving.

What You’ll Do

• Deploy and configure DEM platforms such as SysTrack, Nexthink, or Aternity.
• Build experience scoring models, KPIs, and XLA metrics across devices, applications, and user sentiment.
• Develop self-healing automation using Power Automate, PowerShell, Intune remediations, and Graph API.
• Deploy and integrate Digital Adoption Platforms (WalkMe/Whatfix) to guide users and drive Microsoft 365 adoption.
• Build dashboards and analytics in Power BI for experience insights and XLA reporting.
• Integrate telemetry, DAP, and Microsoft 365 data into a unified experience framework.
• Produce engineering documentation, patterns, and standardised operating models for DEX and XLA.
• Support PoCs, pilots, and roadmap initiatives for DEX, automation, and adoption tooling.

What We’re Looking For

• Hands-on experience with DEM tools (SysTrack, Nexthink, Aternity).
• Ability to build dashboards, KPIs, and experience scoring that drive measurable outcomes.
• Skilled in automation (Power Automate, PowerShell, Intune Remediation, Graph API).
• Experience deploying or configuring Digital Adoption Platforms (WalkMe, Whatfix).
• Strong analytical mindset with the ability to turn telemetry into actionable improvements.
• Excellent documentation and standardisation skills.
• Understanding of digital adoption, user behaviour, and change-driven experience improvements.

Certifications

Strongly Preferred:

• WalkMe or Whatfix Academy certification
• Power Automate or Power Platform fundamentals

Beneficial:

• Power BI/data visualisation certifications
• Microsoft 365 adoption or change management certifications
• ITIL Foundation

Why Join Us?

• Shape the future of Digital Employee Experience across a global Digital Workplace platform.
• Work with cutting-edge DEM, automation, and DAP technologies.
• Help build a telemetry-led, self-healing, user-centric service model.
• Contribute to product innovation, roadmaps, and XLA-based service design.

IT Support Engineer | Manchester | 6 months

My client is looking for an IT Support Engineer to manage BAU workload and provide 1st and 2nd line support. The ideal candidate will be personable with a professional passion for providing high quality IT support services.

Key responsibilities of the IT Support Engineer:

• Provide 1st and 2nd line support to end users across hardware, software, Infrastructure and network.

• Troubleshoot and resolve issues related to M365, Active Directory and Windows 11.

• Diagnose and resolve network connectivity and troubleshooting issues.

• Contribute to technology updates and develop ITIL best practices.

• Providing support with additional IT projects.

IT Support Engineer Experience/Technologies:

• Understanding of Windows 10/11 operating system – Administration and support

• Microsoft Stack including Office 365 and Intune – Administration and support

• Active Directory – Administration and management

• Using ticketing system to respond to portal requests – User support

• Communication and interpersonal skills.

The successful IT Support Engineer candidate will be commutable 5 days a week to Manchester.

Apply now to speak with VIQU IT in confidence. Or reach out to Matt Farrell via the VIQU IT website.

Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply).

For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment

Network Manager - Cyber Security

Up to £600 per day
6 months | London/Hybrid

I’m supporting a global consultancy that is looking for an Network Manager (Cyber) to lead network service delivery across a large enterprise environment. This is a senior role focused on operational ownership, vendor management, and driving performance across a managed service model.

Key Responsibilities
Own end-to-end Network RUN & Change services
Ensure availability and performance across LAN, WAN, wireless, and security environments
Act as the senior escalation point for network incidents
Lead managed service providers and oversee SLAs and KPIs
Align network services with architecture and business strategy
Drive continual service improvement initiatives

Required Experience
Strong enterprise LAN/WAN and data centre networking background
Experience with SD-WAN, wireless, network security, and remote access solutions
Knowledge of micro-segmentation (e.g. VMware NSX-T)
Proven vendor and stakeholder management experience
Background operating within ITIL / managed service environments

GCS is acting as an Employment Business in relation to this vacancy

Product Owner - Network & Security Engineering

Role Purpose
We’re looking for a Product Owner to take end‑to‑end ownership of a key component area within our engineering pod-such as segmentation, NAC, DDI, egress, SIEM detections, or runbook automation. In this role, you will refine epics into clear, testable stories, manage cross‑tower dependencies, and keep delivery flowing smoothly from idea through to production.

Key Responsibilities

Story Elaboration & Delivery Readiness
Translate risk/controls, architectural designs, and technical artefacts into high‑quality user stories.
Define and enforce Definition of Ready (DoR) and Definition of Done (DoD).
Orchestrate user acceptance testing and ensure stories meet required quality standards.Dependency Management

Maintain a live dependency map across networks, identity, endpoint, SOC, and service management.
Coordinate sequencing and negotiate priorities to remove blockers and maintain flow.
Change Enablement

Co‑create standard change models, evidence packs, and supporting artefacts with Tech Leads.
Ensure post‑incident review (PIR) actions are accurately captured and fed into the backlog.
Reporting & Stakeholder Engagement

Track and visualise delivery progress (e.g., burn‑up charts, control coverage, throughput).
Maintain a strong feedback loop with the Key Product Owner, keeping them informed on value, risks, and priorities.
Must‑Have Skills & Experience

Experienced as a Product Owner or Business Analyst within network/security environments.
Strong story‑writing discipline and excellent backlog hygiene.
Comfortable working with technical configuration and policy artefacts (firewall baselines, ISE/NAC policy, DDI designs, proxy/ZTNA, SIEM rules).
Fluent in ITIL change processes and familiar with ServiceNow request/change models.
Preferred Certifications

PSPO or CSPO
ITIL 4 Foundation
Vendor fundamentals in one or more stacks (Cisco, Zscaler, Fortinet, Splunk, Infoblox, Forescout)

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at (url removed)

A fantastic opportunity has arisen for a IT Service Delivery Manager/IT Service Desk Manager t to join our leading law firm on a permanent basis.

IT Service Delivery Manager/IT Service Desk Manager

Responsibilities and Duties:

* Manage the Service Desk team using the Service Management toolset and provide accurate reporting on performance.
* Lead, coach and develop the Service Desk team, fostering accountability, professional growth and a culture of continuous improvement.
* A structured and analytical approach to problem solving, ensuring efficient IT service desk operations through methodical troubleshooting, process optimisation, and implementation of best practices.
* Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes.
* Liaise with other internal support teams, internal senior management, and suppliers in the day-to-day management of Incidents and Service Requests.

IT Service Delivery Manager/IT Service Desk Manager

Knowledge, Sills and Experience:

* Experience working in a service desk environment
* Design and implement seamless processes from the ground up, integrating people and technology for optimal efficiency and effectiveness.
* Prior experience working in a legal, professional services or partnership environment
* Excellent communication and customer skills and an ability to work with non-technical end-users and technical (Technology) staff
* Ability to work within a team framework, as well as under own supervision
* Ability to lead by example
* Flexible approach
* ITIL Foundation (minimum) - preferably ITIL 4
* Relevant degree in Information Technology, Computer Science or related field or equivalent professional experience
* Proven experience managing a Service Desk team in a professional services environment

IT Service Delivery Manager/IT Service Desk Manager

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business

IT System Engineer - (Patch Management)
Location: London - E16, UK (Hybrid - Office, Customer Sites & Remote)
Employment Type: Full-Time
Reports To: Lead System Engineer

Role Overview
We are seeking a skilled and proactive IT System Engineer to join our London-based infrastructure team. The successful candidate will be responsible for the delivery of patch management services and the hands-on installation of updates, upgrades, patches, and hotfixes across enterprise environments.
This role is both customer-facing and internally focused, requiring work at our London office, remote support, and on-site visits to Network Rail & TfL customer locations across Greater London and surrounding areas.
The position requires strong technical capability, excellent documentation skills, and a professional approach when operating within client environments.

Key Responsibilities
Patch & Update Management

• Plan, test, schedule and deploy patches, updates, service packs, upgrades, and hotfixes.
• Manage structured patch cycles (monthly, emergency, zero-day response).
• Perform pre-deployment testing and post-implementation testing & validation.
• Maintain patch compliance reporting and remediation tracking.
• Ensure minimal disruption to production systems.
  OS Infrastructure
• Updates to various Linux distributions, Ubuntu, Debian, Red Hat etc.
• Updates to Windows Server (2016/2019/2022) & Windows 10/11 environments.
• Configure and administer WSUS.
  Network & Security Infrastructure
• Deploy firmware updates and patches for:
• Cisco routers and switches
• Cisco firewalls
• Juniper firewalls
• Perform configuration backups and validation before changes.
• Assist with vulnerability remediation and security audits.
  Virtualisation
• Manage patching and lifecycle updates for VMware environments.
• Maintain and upgrade VMware ESXi hosts and vCenter.
• Ensure VM availability during maintenance cycles.
  Customer Engagement
• Deliver on-site patching and maintenance at customer locations.
• Provide clear communication before, during, and after maintenance windows.
• Produce change documentation and implementation reports.
• Work within ITIL change control processes.
  Required Skills & Experience
  Essential
• 5+ years’ experience in infrastructure or systems engineering roles.
• Experience delivering structured patch management processes.
• Knowledge of change management and maintenance windows.
• Excellent troubleshooting and root-cause analysis skills.
• Strong hands-on experience with some, or all of the following:
• Windows Server & Windows Workstation environments
• Linux Operating Systems
• WSUS administration
• Cisco rout ers & switches
• Cisco and Juniper firewalls
• VMware vSphere ( ESXi, vCenter, vLCM)
• HPE & Dell server firmware
  Desirable
• Familiarity with backup solutions.
• Exposure to automation (PowerShell scripting).
• ITIL Foundation certification.
• Vendor certifications (Microsoft, Cisco, VMware, Juniper).
• Experience working within Network Rail or Transport for London industry sectors.

Personal Attributes

• Professional and customer focused.
• Highly organised with strong documentation skills.
• Comfortable working out-of-hours during maintenance windows.
• Strong communication skills (written and verbal).

Working Conditions

• Hybrid working model (London office, remote, and customer sites).
• Occasional evening or night work during planned maintenance windows.
• Travel within Greater London and surrounding areas.

What We Offer

• Competitive London-based salary.
• Company pension scheme.
• 26 days Holiday plus Bank Holidays
• Employee portal
• Professional development and certification support.
• Exposure to diverse enterprise customer environments.
• Opportunity to work across multi-vendor infrastructure technologies.

Lisa Wright Recruitment is supporting a client in their search for a proactive, customer-focused IT Support Analyst to join their busy IT team. This is a key role, providing technical support to lawyers, partners, and business support colleagues, ensuring they have reliable, secure, and well-supported technology.

** Option of working from Spalding, Huntingdon, Birmingham or Nottingham office locations \

Key Responsibilities:

*

Deliver first-line IT support via phone, email, remote tools, and in person.

*

Troubleshoot hardware, software, mobile device, and network issues.

*

Support Microsoft 365, Teams, Outlook, and legal applications (e.g., iManage).

*

Build, configure, and deploy laptops, desktops, mobile devices, and peripherals.

*

Maintain inventories, adhere to security standards, and assist with IT projects.

*

Identify recurring issues and suggest process improvements.

Skills & Experience:

*

Previous experience in professional services, financial, or legal environments.

*

Basic knowledge of Microsoft 365, Windows 10/11, and user administration.

*

Strong customer service, communication, and problem-solving skills.

*

Professional, discreet, and able to handle sensitive information.

Desirable:

*

Experience with legal applications, networking, or remote working technologies.

*

ITIL Foundation or Microsoft certifications.

Personal Attributes:

*

Approachable, patient, and service-oriented.

*

Detail-focused, collaborative, and adaptable.

Working Arrangements:

*

Office-based with some hybrid working depending on business needs.

*

Occasional out-of-hours or weekend work for system upgrades or critical issues.

*

Travel to other offices may be required.

If you’re an IT professional based in Lincolnshire, Cambridgeshire, Nottinghamshire or West Midlands looking to make an impact in a fast-paced, supportive environment, Lisa Wright Recruitment would love to hear from you

​​​Locations: Spalding, Alconbury, Birmingham or Nottingham
Lisa Wright Recruitment is supporting a client in their search for a proactive Application Support Specialist to join their IT team. You’ll play a key role in supporting and improving the firm’s core legal and business applications, working closely with lawyers, partners, and business support teams.
What you’ll do:
*
Provide day-to-day support for applications such as iManage, BigHand, Elite, and Microsoft 365.
*
Assist with upgrades, enhancements, testing, and simple configuration tasks.
*
Support integrations, data quality checks, and liaise with vendors to resolve issues.
*
Deliver training, user guides, and knowledge base articles.
*
Follow security standards and help maintain access controls and permissions.
What we’re looking for:
*
Experience in application support, systems support, or technical analyst roles. Professional services experience is preferred but not essential.
*
Strong analytical skills, problem-solving, and clear communication.
*
Methodical, organised, and able to manage competing priorities.
Desirable:
*
Knowledge of integrations, testing/QA processes, reporting tools (Power BI/SSRS), or PowerShell.
*
ITIL Foundation or similar certification.
Working Arrangements:
*
Based from Spalding, Birmingham, Nottingham, or Alconbury, with some hybrid working.
*
Occasional out-of-hours work for upgrades or critical maintenance.
*
Travel to other offices may be required.
If you’re a skilled Application Support Specialist looking for a role where you can make a real impact, Lisa Wright Recruitment would love to hear from you

Are you a practical, hands-on IT professional who enjoys solving problems and keeping technology running smoothly? We are looking for an IT Support & Systems Technician to join a busy technology team supporting a large public sector organisation with multiple operational sites.

This role is ideal for someone who enjoys variety from configuring equipment and resolving technical issues to supporting users and maintaining reliable IT services across a wide network of locations.

The Role

You will help ensure that the organisation s technology services operate efficiently and reliably, providing day-to-day technical support and assisting with the installation, maintenance and troubleshooting of IT equipment and systems.

Working as part of a collaborative technical team, you will support staff across various departments, helping them get the most from their technology while maintaining high service standards.

Key Responsibilities

• Provide first and second line IT support for hardware, software and system related queries
• Set up and prepare new equipment including desktops, laptops, mobile devices and other technology before deployment
• Diagnose and resolve technical issues using monitoring tools, system logs and testing equipment
• Assist with installation, upgrades and changes to existing IT systems and infrastructure
• Maintain accurate records of equipment, assets and system configurations
• Work with colleagues and external suppliers to coordinate installations, maintenance and warranty repairs
• Support users with guidance and training when new systems or software are introduced
• Carry out routine checks, updates and preventative maintenance on IT equipment across various sites
• Assist with technical projects and provide practical support to wider technology teams when required
• Occasionally work in plant rooms, vehicles or restricted spaces when installing or maintaining equipment

Essential

Experience supporting Windows operating systems and Microsoft Office applications within a networked environment

NVQ Level 3 in an IT-related subject or equivalent practical experience

ITIL Foundation certified or willing to work towards the qualification

Relevant technical certification or equivalent experience in areas such as Windows Server, desktop operating systems, networking technologies or virtual environments

Confident communicator able to explain technical issues clearly to both technical and non-technical users

Ability to manage workload effectively, prioritise tasks and meet deadlines in a fast-paced environment

Highly organised with the ability to work independently when required

Full UK driving licence and willingness to travel between sites as part of the role

Desirable

Knowledge of technologies such as Windows Server, Active Directory, networking (LAN/WAN), Microsoft Exchange or SharePoint

Experience supporting mobile devices and communications equipment, including phones, tablets or radio systems

Previous experience working within a large multi-site organisation

We’re looking for an experienced Service Transition Manager to lead the successful introduction of new and changed IT services into operational support. You’ll ensure every stage of the service lifecycle is considered-from project approval through to deployment and early-life support.
Key Responsibilities

Own and manage end‑to‑end service transition for multiple projects.
Coordinate acceptance, testing, deployment, risk evaluation, and early life support activities.
Translate and validate service requirements, ensuring deliverables meet operational quality standards.
Work closely with project teams, service owners, support teams, change management, and engineering.
Promote Agile working and IT service management best practices.
Ensure alignment to security, application, and architecture standards, maintaining clear documentation and knowledge articles.

Skills & Experience
IT service environment within a complex organisation.
Strong background in service transition, change delivery (Waterfall & Agile), and ITIL processes.
Ability to understand cloud, SaaS, and on‑premise architecture.
Experience designing support models and working with diverse stakeholders.
Excellent communication, analytical, and problem‑solving skills.
Confident presenting to senior audiences and training teams on best practice.
Structured thinker able to work in ambiguous environments and manage multiple stakeholders.

Desirable

Degree in IT or related field.
Experience in financial services or regulated industries.
ITIL certifications, DevOps/ServiceNow knowledge.
Strong Microsoft Office skills.
Experience working with outsourced or external delivery partners.
Understanding of scalable architectures and project governance.

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at (url removed)

Job Description:

Senior DevOps Engineer.

UK. (multiple locations: Birmingham / Newcastle / London / Manchester / Leeds

£550-£600 per day Inside IR35

We are looking for Security Cleared senior DevOps Engineers to join our Government team. You’ll be working on mission-critical UK Government platforms, moving away from manual configurations and toward high-standardization blueprints and automated cloud environments.

Your Technical skillset We’re looking for a track record in end-to-end platform delivery. Ideally, your “standard stack” looks like this:

Cloud: Azure or AWS.

IaC and Automation: Terraform and Ansible.

Kubernetes experience .

CI/CD and Version Control: Proven experience with GitHub and automated pipelines.

A solid understanding of ITIL frameworks and Agile methodologies.

A strong background in networking and core infrastructure.

In addition to strong hands-on DevOps experience, you will be well versed in acting as a senior point of contact for stakeholders and teams. you will hold strong stakeholder management skills and act as senior within the team

Security Clearance Requirements Due to the sensitive nature of this work, candidates must hold current Security Check (SC) clearance.

Eligibility Note: To maintain SC status, you must have resided continuously in the UK for the last 5 years. Please be aware that some roles are restricted to Sole UK Nationals for security reasons.

This role will be hybrid/remote. You will be expected to visit the client site a couple of times per week

£550.00 - £600.00 / day

Talent International UK and it’s subsidiaries, Digital Gurus, Infinite Talent and Rethink act as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this opportunity, you accept the TandC’s, Privacy Policy and Disclaimers which can be found at talentinternational.co.uk

TPBN1_UKTJ

Job Description:

DevOps Engineer.

UK. (multiple locations: Birmingham / Newcastle / London / Manchester / Leeds

£500 per day Inside IR35

We are looking for a Security Cleared DevOps Engineers to join our Government team. You’ll be working on mission-critical UK Government platforms, moving away from manual configurations and toward high-standardization blueprints and automated cloud environments.

Your Technical skillset We’re looking for a track record in end-to-end platform delivery. Ideally, your “standard stack” looks like this:

Cloud: Azure or AWS.

IaC & Automation: Terraform and Ansible.

Kubernetes experience .

CI/CD & Version Control: Proven experience with GitHub and automated pipelines.

A solid understanding of ITIL frameworks and Agile methodologies.

A strong background in networking and core infrastructure.

Security Clearance Requirements Due to the sensitive nature of this work, candidates must hold current Security Check (SC) clearance.

Eligibility Note: To maintain SC status, you must have resided continuously in the UK for the last 5 years. Please be aware that some roles are restricted to Sole UK Nationals for security reasons.

This role will be hybrid/remote. You will be expected to visit client site a couple of times per week.

£450.00 - £500.00 / day

Talent International UK and it’s subsidiaries, Digital Gurus, Infinite Talent and Rethink act as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this opportunity, you accept the T&C’s, Privacy Policy and Disclaimers which can be found at talentinternational.co.uk

TPBN1_UKTJ

Cloud Support Engineer - Hybrid
Cloud, VMware, Exchange, Windows Server, SQL, Support, Active Directory, DNS

This well-established organisation requires a driven and self-motivated Cloud Support Engineer to join their busy technical services team, and motivate those around them. The key to this role is customer service and hence you will be a good communicator with plenty of energy and enthusiasm and will have worked extensively within a Service driven ITIL environment.

Key Responsibilities:

• Support all server and desktop based operating systems and applications
• Strong experience with virtualisation tech such as VMware and Nutanix
• Experience with automation and IaC tools such as Terraform and Ansible
• Active Directory, VMware, Exchange, TCP/IP, DNS, PC Imaging Software
• Monitor and make recommendations regarding the performance of servers within the environment
• Deploying and configuring Private and Public Cloud environments such as AWS and Azure
• Scripting skills including PowerShell

The company have an excellent reputation within their sector. They really look after their employees by offering structured training, the opportunity to develop your technical knowledge and a clearly defined career path.
The current vacancy is for an innovative IT solutions organisation who are looking for a Cloud Support Engineer to provide specialist support. Benefits for this role include Healthcare, Life Assurance, Gym, Free Parking, Discounts and more!
Cloud, VMware, Exchange, Windows Server, SQL, Support, Active Directory, DNS
Email your cv for consideration to Alex - contact (phone number removed)

If you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks.

As a Principal Network Architect, you will be a trusted advisor, technical authority, and strategic partner to our clients. You will lead the design of complex, secure, and scalable network architectures, translating business requirements into robust technical solutions. This role combines technical leadership, solution architecture, consultancy, and pre-sales engagement, requiring a strong ability to operate at both strategic and hands-on levels.

You will work closely with customers, sales, delivery teams, engineering functions, and senior stakeholders-guiding engagements from initial concept through to detailed design, delivery oversight and operational readiness.

Key Responsibilities

Client Engagement & Consultancy

• Operate as a trusted advisor for key clients and prospective customers (new logos).
• Engage with stakeholders from C-level executives to technical engineering teams, translating complex technical and business requirements into high-level and detailed technical architectures.
• Provide expert consultancy on network strategy, transformation roadmaps, best practices, and emerging technologies.
• Build strong, long-term relationships that support account growth and customer satisfaction.

Technical Leadership & Architecture

• Act as the Design Authority across major programmes, owning the end-to-end technical vision from inception through transition to operations.
• Architect network solutions across environments of varying scale-from small to mid-sized infrastructures through to highly complex, large-scale enterprise and multi-site architectures-covering LAN/WAN, Wireless, routing, switching, SDN, and security technologies. Ensure all designs are scalable, resilient, secure, and aligned to customer requirements, technical strategy, and industry best practices
• Lead creation of high-quality architectural documentation, including HLA, HLD, LLD, standards, and design patterns.
• Ensure designs align with industry best practices, compliance requirements, and customer governance processes.

Pre-Sales, Bids & Commercial Support

• Partner with the Sales team during pre-sales engagements to define solutions, scope opportunities, and support commercial proposition development.
• Lead technical responses for Tenders, IITs, and RFPs, including architecture design, technical writing, risk identification, and pricing model support.
• Present proposed solutions to senior client stakeholders with clarity, confidence, and technical authority.

Collaboration & Delivery Oversight

• Work alongside multi-disciplinary delivery teams, providing leadership, technical guidance, and assurance during implementation phases.
• Support project managers and engineering teams to ensure solutions are delivered in line with architectural intent and to the highest quality.
• Contribute to internal knowledge sharing, capability development, and practice maturity across the organisation.
• Contribute to the identification, design, and development of innovative internal products, frameworks, and service offerings that enhance CACI’s strategic advantage, improve delivery efficiency, and support growth across key market sectors.

Technology Coverage

Across a broad and evolving technology landscape, including:

• Enterprise LAN/WAN, SD-WAN, SDA and Wireless architectures
• Data Centre end to end solutions
• Routing & switching technologies
• Network Security, Firewalls, Zero Trust, SASE/SSE
• Software-defined networking solutions
• Cloud networking (AWS/Azure/GCP/OCI) - highly desirable
• Automation, orchestration & Infrastructure-as-Code - desirable

What We’re Looking For

Technical & Professional Expertise

• Proven experience designing and delivering large-scale network and security solutions across enterprise or service provider environments.
• Deep understanding of network architecture principles, high availability design, routing protocols, segmentation, security architectures, and cloud networking.
• Experience acting as the final technical authority or Design Authority on complex engagements.
• Strong background in pre-sales, tender responses, and solution shaping.
• Ability to clearly articulate complex technical concepts to non-technical audiences and senior stakeholders.

Consultancy & Communication

• Excellent interpersonal, written, and verbal communication skills-capable of producing well-structured technical documentation and delivering impactful presentations.
• Ability to engage with business stakeholders and end-users to diagnose issues, propose solutions, and provide strategic recommendations.
• Comfortable representing the organisation independently, with a focus on delivering outstanding customer experiences.

Ways of Working

• Demonstrably collaborative approach when working with sales, engineering, and delivery functions.
• Self-sufficient, proactive, and comfortable working in high-pressure environments.
• Experience working within Agile/Scrum, Waterfall, and hybrid project delivery methodologies.
• Strong commitment to continuous learning and staying ahead of industry advancements.

Desirable Certifications & Skills

(Certifications not required but advantageous)

• CCNP/CCIE, JNCIP/JNCIE, or equivalent expert-level certifications
• Security vendor certifications from platforms such as Fortinet (NSE), Palo Alto (PCNSE/PCNSA), Cisco Security (CCNP Security/CCIE Security), and Check Point (CCSA/CCSE).
• Cloud certifications (AWS/Azure/GCP/OCI)
• Strong understanding of structured delivery and operational frameworks (ITIL, PRINCE2, AgilePM, or similar project/service management certifications)
• Experience with automation tools (Python, Ansible, Terraform, etc.)

CACI Network Services is a rapidly expanding specialist IT and Networks consultancy offering a wide variety of opportunities to work within challenging and exciting environments with our major clients in Global Media, Banking, Government, Telecoms & Utilities.

As a Principal Network Architect, you will be a trusted advisor, technical authority, and strategic partner to our clients. You will lead the design of complex, secure, and scalable network architectures, translating business requirements into robust technical solutions. This role combines technical leadership, solution architecture, consultancy, and pre-sales engagement, requiring a strong ability to operate at both strategic and hands-on levels.

You will work closely with customers, sales, delivery teams, engineering functions, and senior stakeholders-guiding engagements from initial concept through to detailed design, delivery oversight and operational readiness.

Key Responsibilities

Client Engagement & Consultancy

• Operate as a trusted advisor for key clients and prospective customers (new logos).
• Engage with stakeholders from C-level executives to technical engineering teams, translating complex technical and business requirements into high-level and detailed technical architectures.
• Provide expert consultancy on network strategy, transformation roadmaps, best practices, and emerging technologies.
• Build strong, long-term relationships that support account growth and customer satisfaction.

Technical Leadership & Architecture

• Act as the Design Authority across major programmes, owning the end-to-end technical vision from inception through transition to operations.
• Architect network solutions across environments of varying scale-from small to mid-sized infrastructures through to highly complex, large-scale enterprise and multi-site architectures-covering LAN/WAN, Wireless, routing, switching, SDN, and security technologies. Ensure all designs are scalable, resilient, secure, and aligned to customer requirements, technical strategy, and industry best practices
• Lead creation of high-quality architectural documentation, including HLA, HLD, LLD, standards, and design patterns.
• Ensure designs align with industry best practices, compliance requirements, and customer governance processes.

Pre-Sales, Bids & Commercial Support

• Partner with the Sales team during pre-sales engagements to define solutions, scope opportunities, and support commercial proposition development.
• Lead technical responses for Tenders, IITs, and RFPs, including architecture design, technical writing, risk identification, and pricing model support.
• Present proposed solutions to senior client stakeholders with clarity, confidence, and technical authority.

Collaboration & Delivery Oversight

• Work alongside multi-disciplinary delivery teams, providing leadership, technical guidance, and assurance during implementation phases.
• Support project managers and engineering teams to ensure solutions are delivered in line with architectural intent and to the highest quality.
• Contribute to internal knowledge sharing, capability development, and practice maturity across the organisation.
• Contribute to the identification, design, and development of innovative internal products, frameworks, and service offerings that enhance CACI’s strategic advantage, improve delivery efficiency, and support growth across key market sectors.

Technology Coverage

Across a broad and evolving technology landscape, including:

• Enterprise LAN/WAN, SD-WAN, SDA and Wireless architectures
• Data Centre end to end solutions
• Routing & switching technologies
• Network Security, Firewalls, Zero Trust, SASE/SSE
• Software-defined networking solutions
• Cloud networking (AWS/Azure/GCP/OCI) - highly desirable
• Automation, orchestration & Infrastructure-as-Code - desirable

What We’re Looking For

Technical & Professional Expertise

• Proven experience designing and delivering large-scale network and security solutions across enterprise or service provider environments.
• Deep understanding of network architecture principles, high availability design, routing protocols, segmentation, security architectures, and cloud networking.
• Experience acting as the final technical authority or Design Authority on complex engagements.
• Strong background in pre-sales, tender responses, and solution shaping .
• Ability to clearly articulate complex technical concepts to non-technical audiences and senior stakeholders.

Consultancy & Communication

• Excellent interpersonal, written, and verbal communication skills-capable of producing well-structured technical documentation and delivering impactful presentations.
• Ability to engage with business stakeholders and end-users to diagnose issues, propose solutions, and provide strategic recommendations.
• Comfortable representing the organisation independently, with a focus on delivering outstanding customer experiences.

Ways of Working

• Demonstrably collaborative approach when working with sales, engineering, and delivery functions.
• Self-sufficient, proactive, and comfortable working in high-pressure environments.
• Experience working within Agile/Scrum, Waterfall, and hybrid project delivery methodologies.
• Strong commitment to continuous learning and staying ahead of industry advancements.

Desirable Certifications & Skills

(Certifications not required but advantageous)

• CCNP/CCIE, JNCIP/JNCIE, or equivalent expert-level certifications
• Security vendor certifications from platforms such as Fortinet (NSE), Palo Alto (PCNSE/PCNSA), Cisco Security (CCNP Security/CCIE Security), and Check Point (CCSA/CCSE).
• Cloud certifications (AWS/Azure/GCP/OCI)
• Strong understanding of structured delivery and operational frameworks (ITIL, PRINCE2, AgilePM, or similar project/service management certifications)
• Experience with automation tools (Python, Ansible, Terraform, etc.)

Training

CACI Network Services develops individuals through a portfolio of training and development options such as certified training courses, workshops, technical conferences, boot camps, on-line training and much more. You will have the opportunity to work on some of the most advanced networking hardware in the industry as well as development of your abilities and talents to become one of the best in the field.

Flexibility

The key to our success is our teamwork and collaboration. We take a hybrid approach - working remotely and coming into the office depending on the business demand and collaboration required as part of the delivery process.

Benefits

• Competitive salary
• Target based commission package
• Matched pension contributions up to 5%
• Life Insurance
• Personal Accident Insurance
• Private Health Insurance from 2nd anniversary
• Sickness & Disability income protection from 3rd anniversary
• On site gym membership at our Kensington Office.

Equal opportunities

CACI is proud to be an equal employer. Embracing the diversity of our people, we are on a journey to build a truly inclusive work environment where no one is treated less favourably due to ethnic origin, age, gender, veteran status, religion or belief, sexual orientation, marital status, and disability or health condition, actively working to prevent discrimination.

As a Disability Confident employer, we will:

• Provide reasonable adjustments in the recruitment process where requested (contact a member of the recruitment team on to discuss individual requirements further).
• Offer people with health conditions and disabilities, meeting the minimum criteria for a role, an interview.
• Our people are unique, and we encourage, and support them, to be confident in contributing to our inclusion journey.

What you'll be doing: This is a great opportunity for you to join a small development team working on in-house applications for the likes of forecasting and replenishment and other in-store activities. Reporting into the Development Manager, you'll work closely across functional teams, including contractors and offshore teams to agree on requirements, preparing and implementing documentation and providing ad-hoc coding where required. Key responsibilities: Working with colleagues across functional teams to agree on requirements and designs Producing detailed design documentation Supervising offshore work both development and testing Identifying test cases and creating test data Preparation of implementation documentation Supporting implementations (out of hours cover may be required) Analysing existing code to understand functionality Analysing scheduler information (applications, jobs, JCL etc) to understand data flows and interdependencies Ad-hoc coding and testing of programs when required What you'll need to have (our must-haves): 10+ years of proven software development experience using Cobol, TSO/ISPF, JCL, DB2, SQL Experience working on IBM z/OS Strong understanding of various software testing methodologies Excellent ability to explain technical concepts to appropriate audiences in non-technical terms Extensive experience maintaining and supporting software solutions Experience working with offshore development and test teams Experience working with the full software development lifecycle Hands on experience of source control such as Git Understanding of Project Management, SDLC, ITIL and Data Security & Compliance and other frameworks Ability to research alternative technical solutions, build and test them and recommend their adoption, e.g. use a sort in place of a file match program as a way to improve program run-time efficiency or reduce complexity It would be great if you also have: Experience with DL1/IMS technology Knowledge of Easytrieve Plus Knowledge of Assembler Experience working on legacy systems Experience of ensuring stability of legacy systems during modernisation Understanding of Retail and Supply Chain systems Experience managing small teams of developers Rewards designed for you: Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more. Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme. There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more atboots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate. A bit about us: At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time. What's next: If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. We hope to hear from you soon. Be brilliant with Boots. TPBN1\_UKTJ

Application Support Engineer - 1st Line - (RL8110)

Job Title - Application Support Engineer - 1st Line
Location - Poole, Dorset (On-site)
Salary - £28,000 - £35,000 + £3,000 annual on call uplift
On call - 1 week every 5-6 weeks (call-outs rare)

The Client:
Our client is a well established technology organisation providing software and managed services to the UK public transport and mobility sector. Their systems process several billion transactions per year and support local authorities, operators and technology partners nationwide. With over 20 years of industry experience and a team of around 115 staff across the UK and Europe, they are known for high quality service, innovation and long term customer partnerships.

The Candidate:
This role suits an early career technologist with 1-3 years’ Application Support experience or a graduate with a relevant IT/scientific degree including hands on software support. The ideal candidate is ambitious, customer focused and eager to develop into Level 2, Product or Development roles. They must have real application support experience (not only hardware support) and enjoy problem solving in a busy technical environment.

The Role:
As a 1st Line Application Support Engineer, you will investigate, triage and resolve customer issues, managing incoming tickets, calls and emails in line with SLAs and ITIL based processes. You will support core application systems, assist with technical configuration tasks and provide light printer and terminal support (full training provided). You will work closely with Level 2 and technical teams.

Key Duties:

• Manage, triage and resolve support tickets in line with SLAs and ITIL processes
• Troubleshoot application issues and provide customer updates
• Respond to inbound calls and shared mailbox enquiries
• Create and maintain knowledge base documentation
• Support application systems including configuration and monitoring (training provided)
• Provide printer/terminal support including returns and dispatch
• Escalate issues appropriately to Level 2 or Support Manager
• Update support dashboards and reports (Zendesk)
• Take part in the on call rota (rare call-outs)
• Provide occasional on site support when required

Requirements:

• 1-3 years’ Service Desk or Application Support experience, or relevant IT/scientific degree
• Experience working to SLAs in a structured support environment
• Confident troubleshooting software applications
• High competency in MS Office (Word, Excel, Outlook)
• Strong written and verbal communication skills
• Valid driving licence and access to a vehicle

Nice to Have (Not Essential):

• Understanding of XML, CSV, JSON or SQL
• Jira or Zendesk experience
• Experience in a software development environment
• Experience with BI tools
• B2B technical customer service experience

To apply for this Application Support Engineer permanent job, please click the button below and submit your latest CV.

Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience.

Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.