Job Description

As a Systems Project Manager, you will become an integral part of a fast‑paced and collaborative IT team. The primary focus of the role is the delivery of MLL’s CRM and ITSM platforms, including associated system migrations, while also overseeing a range of smaller internal initiatives.

Responsibilities include managing project budgets and timelines, producing accurate project and operational reporting, and coordinating with external vendors and internal stakeholders. You will ensure a consistent, structured approach to project delivery by applying agreed standards and best practices, while acting as a key conduit for information flow between the IT function and other departments across the business.

Job Requirements

Skills and Competencies-

• Exceptional stakeholder management and influencing skills
• Excellent communication (written and verbal) skills and ability to present at both technical and executive level
• Ability to translate technical detail into business-friendly language
• MS Office skills, including MS Project, MS Visio and MS PowerPoint
• Solid understanding of software architectures, applications and data migration concepts
• Strong analytical approach to identifying issues and driving solutions
• Highly motivated and driven individual to deliver against Project strict deadlines
• Calm, organised and decisive under pressure

Qualifications and Experience-

• Proven experience as a Project Manager delivering software or systems migrations
• PRINCE2, AgilePM or equivalent project management certifications (desirable)
• Experience working with third-party vendors and system integrators
• Understanding of ITIL V3/V4 and supporting qualification in support of process / system alignment
• Knowledge of telecoms sales, delivery and support to underpin project deliverables

Job Responsibilities

• Deliver a migration from and to a new internal CRM/CMDB/ITSM platform
• Support cost saving initiative Projects (where required)
• Project management approach delivering Projects to time, cost, scope and quality through rigorous Project controls
• Strict change and exception management controls
• Working with vendors and the internal stakeholders to define scope, objectives, success criteria and deliverables
• Coordinate data migration, cleansing, system integration, testing and cutover activities
• Ensure a smooth transition to operational support teams including the coordination of training and regular business communication
• Deliver the project ensuring it is aligned with the MLL compliance requirements

Job Benefits

• Pension Scheme
• Life Assurance
• Health & Dental Insurance
• Financial Wellbeing & Will Writing
• Wellbeing Support Programme (EAP)
• 25 Days Holiday & Holiday Buy Scheme
• Social Activities

At MLL Telecom Ltd, we are proud to stand alongside the Armed Forces community. As a committed supporter of the Armed Forces Covenant and a holder of the Silver Award from the Employer Recognition Scheme, we actively foster a workplace culture that values the unique skills, dedication, and experience of Serving Personnel, Reservists, Veterans, and military families.

MLL offers a flexible and supportive environment that honours their service, promotes inclusivity, and encourages career development within our organisation.

Description

Service Architect

Location: Farnborough, with flexibility to work from home dependent on business demands

Salary: £58,400 - £74,900

The Role

The Service Architect is part of the Service Management team which provides consistent & efficient Service Design, Service Transition, Operational Service Delivery and Continual Service Improvement to Leidos customers.

The primary objective of the Service Architect is to use the Leidos product set (StarTT, SecDevOps etc.) to design services that are user centric. Responsible for the delivery of cost-effective service solutions that achieves customer’s requirements, meets mission needs and which can be fully integrated with the customer’s service eco-system.

What will I be doing?

The Service Architect will be responsible for varied deliverables across the Programme;

Bids & Proposal

• Producing Service Management responses for proposals and being the Service Lead on bids or being a Service Architect in support of the Service Lead (I.e. deputy).
• Delivering an overall service architecture that meets the needs of the customer and Leidos strategy.
• Working with the Project Lead (Programme or Project Manager) to develop an implementation plan to deliver the service architecture in line with overall customer and programme timelines.
• Creation of a Basis of Estimate (BOE) to establish the level of effort for all operations and the effort to stand the service up from an SM perspective.
• Ensuring Service Management resources are underwritten with the Leidos Service Director.
• Creation and management of Service Management RAID logs.
• Working closely with the Solution Architect Lead Engineer and SMEs to ensure the technical solution and engineering BOEs they develop support the service architecture principles.
• Translating customer requirements and contractual obligations into a Service solution.
• Providing thought leadership in relation to service architecture.
• Managing bid workload to a costed budget.
• Working in collaboration with Solution Leads, Programme, SME’s, Capture, Sales and Bid teams.
• Performing peer reviews (Solution Overview, HLDs, Delivery plans etc.) as required to ensure that high-quality proposals are submitted.
• Performing audits, standards compliance checks and due diligence as required.
• Upon contract award (and dependent on Service Architecture availability), responsible for the implementation of solutions and subsequent handover to the Service Delivery and Operations teams.

Service Design

• All aspects of Service Design, creating Service Design Plans (SDPs) and using Service Delivery patterns and common sub-processes to support solution development.
• Collaborating with Solution Architect and Chief Engineer to develop Service Management architecture.
• Collaborating with Programme or Project Management to lead on service elements of delivery to enable the transition the service into live production.
• Identifying and managing service risks, dependencies and issues appropriately aligned to the Service Delivery Plan.
• Involvement in transitioning new services from Projects to Business as Usual (BAU) through formal Service Transition processes and Service Readiness Review gates.

Service Implementation

• Reporting into the role of the Service Delivery Manager (SDM) to ensure the service model is fit for operational purpose, support and management (maintainable and adaptable) and in line with the Customer and Leidos strategy.
• Liaising with Programme Management, Service Delivery, and customers to assure delivery of quality service products on time and to budget.
• Ensuring teams involved with delivery of the service have their processes and supporting artefacts.
• Supporting transformation of the customer organisation to an ITIL based model.
• Working closely with the Service Operations team to ensure that implemented or changed services can deliver to target service levels and performance indicators.

CSI

• Championing Service Management and associated processes and procedures within the organisation, operating within the ITIL frameworks and compliant with ISO20000.
• Identifying areas of improvement.
• Establishing CSI mechanisms for the life of the service.

What does Leidos need from me?

To be successful in this role you will have experience in designing full end-to-end service solutions in large scale enterprise environments.

You will need good understanding of enterprise IT technologies infrastructure components and business processes.

You will be highly experienced and qualified in service management frameworks (ITIL) and their practical implementation. Experienced in large scale outsourcing bid responses, particularly government model contract.

The Service Architect must have:

• A detailed knowledge of Service Delivery concepts and techniques.
• A strong operational understanding of service supply chains.
• Experience of Service Design for major IT systems and services.
• Experience of supporting new business development activities and creating value propositions around our service portfolio.
• The ability to write coherent, concise, and readable technical documentation.
• Providing input to the pre-sales process to facilitate submission of high-quality achievable proposals.
• Strong stakeholder management and interpersonal skills, interfacing/presenting to director level.
• Experience of developing service-based process and procedures in a commercial environment.
• Experience of driving through service improvement activities.
• Understanding of how technology, process, tools and people combine together to provide effective solutions.
• Experience in selecting and applying Service Management principles, policies, and techniques in client operational environments.
• The ability to work under pressure and to deadlines, with a flexible and pragmatic approach.
• Experience of working in a matrix management environment.
• Awareness and understanding of ITSCM and Business Continuity and Disaster Recovery.
• Excellent verbal communication skills including presenting.
• Client Relationship Management - Build effective relationships with client team at all levels.
• Understanding of SecDevOps function and agile development methodologies.
• Experience of the development of complex IT services including customer liaison management.
• Experience and knowledge of financial management, cost centre control and project planning and delivery.
• Experience of developing SLAs and operational procedures in a commercial environment.
• Good strategic planning and organisational skills.
• Excellent leadership and people management skills - good team builder and leader.

It would be desirable if you had:

• Ability to grasp complex technical information quickly, assimilate and explain to non-technical audiences.
• An understanding of Service integration and management (SIAM) management methodologies.
• As awareness of ITSM Tooling technologies and how they can be used and configure to best serve our customers.

Key Qualifications:

• ITIL v3 / 4 certification

Clearance Requirements:

• You will be required to gain UK SC (Security Clearance) for this role.
• To be eligible for this role you must have UK Citizenship and been a resident in the UK for minimum 5 years.

What we do for you:
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:

•    Contributory Pension Scheme
•    Private Medical Insurance
•    33 days Annual Leave (including public and privilege holidays)
•    Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)

•    Flexi-Time Working

Commitment to Diversity:

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture.  We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone.  If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Who We Are:

Leidos UK & EUROPE – we work to make the world safer, healthier, and more efficient through technology, engineering and science.

Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.

What Makes Us Different:

Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world.  You can inspire change.

Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team.  We have been empowering our people to work flexibly for years.  Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.

People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.

If you’re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We’re not hiring followers. We’re recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We’re already at step 30 — and moving faster than anyone else dares.

Original Posting:

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

£58,400.00-£74,900.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That’s why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

#Remote

Description

Network Engineer

Programme Name: UK CIO

Location: Whiteley Hampshire or Glasgow, with flexibility to work from home dependent on business demands

Salary: £44,700 - £57,300

Explore and Discover what it’s like working for Leidos…

The Role:

We are in search of a Network Engineer to join Leidos UK within the CIO Team, based in Whiteley or Glasgow.

What will I be doing?

• Maintaining network infrastructure across on-prem and cloud environments.
• Monitor network performance and proactively resolve issues.
• Take ownership of vulnerability management for all network devices.
• Deliver the day-to-day network operations service in line with agreed policies, processes and procedures.
• Implementing changes to the network environment.
• Part of a team with the responsibility for engineering of SD-WAN, WLAN, LAN, NAC, IPAM and other Network Services (e.g. Splunk, PRTG)
• Configure, manage and troubleshoot Palo Alto Firewalls and Authentication services.
• Provide Network support for UK wide projects working closely with multiple teams.

What Sets You Apart:

• Hands on experience in configuring and troubleshooting VPC, VDC, BGP, EIGRP, VRF and other key mainstream protocols

• Hands on experience in deploying, configuring and troubleshooting Palo Alto firewalls

• Thorough and demonstrable understanding of Cisco Enterprise LAN and Data Centre environments, 3rd line support level including deployment, administration and troubleshooting

• Thorough and demonstrable understanding of WAN connectivity and routing protocols also with experience and understanding of the implementation, configuration and management of virtual and physical networking solutions

• Focusing on secure accredited environments including security boundaries and rulesets

• Experience of planning changes and communicating plans with project management and wider team. This can come from consolidating networks, changing IP addressing schemes etc.

• Hands on experience in troubleshooting Layer 2/3 switching and routing and IPSEC tunnels

• Excellent communications skills, organisational skills and autonomous working

• Can tackle complex problems and incidents sometimes with limited detail

• Experience of working under pressure to meet deadlines while handling multiple priorities

• Keen interest in investigating and proposing new products and solutions as well as staying current by taking up training opportunities

• Ability and desire to help less experienced colleagues learn and develop

You Might Also Have:

• Hands on experience in deploying and troubleshooting SDWAN

• Hands on experience of SDDC with NSX, VXLAN and virtual firewalls

• Experience working in global companies and ensuring global standards and requirements are met

• Understanding of load balancers and Global Servers Load Balancing

• Experience or desire to learn automation techniques of network tasks

• Understanding/experience of Network Access Controls

• Understanding/experience of TACACS Authentication

• Understanding of wireless networking

• Experience in ITIL ICT service delivery on critical infrastructure

• Understanding of MFA and PKI

Clearance Requirements:

• Clearance to Start BPSS
• Clearance for Role SC

Take control of your career, send us your CV today.

If you’re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We’re not hiring followers. We’re recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We’re already at step 30 — and moving faster than anyone else dares.

Original Posting:

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

£44,700.00-£57,300.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That’s why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Description

Network Engineer

Programme Name: UK CIO

Location: Whiteley Hampshire or Glasgow, with flexibility to work from home dependent on business demands

Salary: £44,700 - £57,300

Explore and Discover what it’s like working for Leidos…

The Role:

We are in search of a Network Engineer to join Leidos UK within the CIO Team, based in Whiteley or Glasgow.

What will I be doing?

• Maintaining network infrastructure across on-prem and cloud environments.
• Monitor network performance and proactively resolve issues.
• Take ownership of vulnerability management for all network devices.
• Deliver the day-to-day network operations service in line with agreed policies, processes and procedures.
• Implementing changes to the network environment.
• Part of a team with the responsibility for engineering of SD-WAN, WLAN, LAN, NAC, IPAM and other Network Services (e.g. Splunk, PRTG)
• Configure, manage and troubleshoot Palo Alto Firewalls and Authentication services.
• Provide Network support for UK wide projects working closely with multiple teams.

What Sets You Apart:

• Hands on experience in configuring and troubleshooting VPC, VDC, BGP, EIGRP, VRF and other key mainstream protocols

• Hands on experience in deploying, configuring and troubleshooting Palo Alto firewalls

• Thorough and demonstrable understanding of Cisco Enterprise LAN and Data Centre environments, 3rd line support level including deployment, administration and troubleshooting

• Thorough and demonstrable understanding of WAN connectivity and routing protocols also with experience and understanding of the implementation, configuration and management of virtual and physical networking solutions

• Focusing on secure accredited environments including security boundaries and rulesets

• Experience of planning changes and communicating plans with project management and wider team. This can come from consolidating networks, changing IP addressing schemes etc.

• Hands on experience in troubleshooting Layer 2/3 switching and routing and IPSEC tunnels

• Excellent communications skills, organisational skills and autonomous working

• Can tackle complex problems and incidents sometimes with limited detail

• Experience of working under pressure to meet deadlines while handling multiple priorities

• Keen interest in investigating and proposing new products and solutions as well as staying current by taking up training opportunities

• Ability and desire to help less experienced colleagues learn and develop

You Might Also Have:

• Hands on experience in deploying and troubleshooting SDWAN

• Hands on experience of SDDC with NSX, VXLAN and virtual firewalls

• Experience working in global companies and ensuring global standards and requirements are met

• Understanding of load balancers and Global Servers Load Balancing

• Experience or desire to learn automation techniques of network tasks

• Understanding/experience of Network Access Controls

• Understanding/experience of TACACS Authentication

• Understanding of wireless networking

• Experience in ITIL ICT service delivery on critical infrastructure

• Understanding of MFA and PKI

Clearance Requirements:

• Clearance to Start BPSS
• Clearance for Role SC

Take control of your career, send us your CV today.

If you’re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We’re not hiring followers. We’re recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We’re already at step 30 — and moving faster than anyone else dares.

Original Posting:

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

£44,700.00-£57,300.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That’s why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Description

Network Engineer

Programme Name: UK CIO

Location: Whiteley Hampshire or Glasgow, with flexibility to work from home dependent on business demands

Salary: £44,700 - £57,300

Explore and Discover what it’s like working for Leidos…

The Role:

We are in search of a Network Engineer to join Leidos UK within the CIO Team, based in Whiteley or Glasgow.

What will I be doing?

• Maintaining network infrastructure across on-prem and cloud environments.
• Monitor network performance and proactively resolve issues.
• Take ownership of vulnerability management for all network devices.
• Deliver the day-to-day network operations service in line with agreed policies, processes and procedures.
• Implementing changes to the network environment.
• Part of a team with the responsibility for engineering of SD-WAN, WLAN, LAN, NAC, IPAM and other Network Services (e.g. Splunk, PRTG)
• Configure, manage and troubleshoot Palo Alto Firewalls and Authentication services.
• Provide Network support for UK wide projects working closely with multiple teams.

What Sets You Apart:

• Hands on experience in configuring and troubleshooting VPC, VDC, BGP, EIGRP, VRF and other key mainstream protocols

• Hands on experience in deploying, configuring and troubleshooting Palo Alto firewalls

• Thorough and demonstrable understanding of Cisco Enterprise LAN and Data Centre environments, 3rd line support level including deployment, administration and troubleshooting

• Thorough and demonstrable understanding of WAN connectivity and routing protocols also with experience and understanding of the implementation, configuration and management of virtual and physical networking solutions

• Focusing on secure accredited environments including security boundaries and rulesets

• Experience of planning changes and communicating plans with project management and wider team. This can come from consolidating networks, changing IP addressing schemes etc.

• Hands on experience in troubleshooting Layer 2/3 switching and routing and IPSEC tunnels

• Excellent communications skills, organisational skills and autonomous working

• Can tackle complex problems and incidents sometimes with limited detail

• Experience of working under pressure to meet deadlines while handling multiple priorities

• Keen interest in investigating and proposing new products and solutions as well as staying current by taking up training opportunities

• Ability and desire to help less experienced colleagues learn and develop

You Might Also Have:

• Hands on experience in deploying and troubleshooting SDWAN

• Hands on experience of SDDC with NSX, VXLAN and virtual firewalls

• Experience working in global companies and ensuring global standards and requirements are met

• Understanding of load balancers and Global Servers Load Balancing

• Experience or desire to learn automation techniques of network tasks

• Understanding/experience of Network Access Controls

• Understanding/experience of TACACS Authentication

• Understanding of wireless networking

• Experience in ITIL ICT service delivery on critical infrastructure

• Understanding of MFA and PKI

Clearance Requirements:

• Clearance to Start BPSS
• Clearance for Role SC

Take control of your career, send us your CV today.

If you’re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We’re not hiring followers. We’re recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We’re already at step 30 — and moving faster than anyone else dares.

Original Posting:

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

£44,700.00-£57,300.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That’s why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Description

Network Engineer

Programme Name: UK CIO

Location: Whiteley Hampshire or Glasgow, with flexibility to work from home dependent on business demands

Salary: £44,700 - £57,300

Explore and Discover what it’s like working for Leidos…

The Role:

We are in search of a Network Engineer to join Leidos UK within the CIO Team, based in Whiteley or Glasgow.

What will I be doing?

• Maintaining network infrastructure across on-prem and cloud environments.
• Monitor network performance and proactively resolve issues.
• Take ownership of vulnerability management for all network devices.
• Deliver the day-to-day network operations service in line with agreed policies, processes and procedures.
• Implementing changes to the network environment.
• Part of a team with the responsibility for engineering of SD-WAN, WLAN, LAN, NAC, IPAM and other Network Services (e.g. Splunk, PRTG)
• Configure, manage and troubleshoot Palo Alto Firewalls and Authentication services.
• Provide Network support for UK wide projects working closely with multiple teams.

What Sets You Apart:

• Hands on experience in configuring and troubleshooting VPC, VDC, BGP, EIGRP, VRF and other key mainstream protocols

• Hands on experience in deploying, configuring and troubleshooting Palo Alto firewalls

• Thorough and demonstrable understanding of Cisco Enterprise LAN and Data Centre environments, 3rd line support level including deployment, administration and troubleshooting

• Thorough and demonstrable understanding of WAN connectivity and routing protocols also with experience and understanding of the implementation, configuration and management of virtual and physical networking solutions

• Focusing on secure accredited environments including security boundaries and rulesets

• Experience of planning changes and communicating plans with project management and wider team. This can come from consolidating networks, changing IP addressing schemes etc.

• Hands on experience in troubleshooting Layer 2/3 switching and routing and IPSEC tunnels

• Excellent communications skills, organisational skills and autonomous working

• Can tackle complex problems and incidents sometimes with limited detail

• Experience of working under pressure to meet deadlines while handling multiple priorities

• Keen interest in investigating and proposing new products and solutions as well as staying current by taking up training opportunities

• Ability and desire to help less experienced colleagues learn and develop

You Might Also Have:

• Hands on experience in deploying and troubleshooting SDWAN

• Hands on experience of SDDC with NSX, VXLAN and virtual firewalls

• Experience working in global companies and ensuring global standards and requirements are met

• Understanding of load balancers and Global Servers Load Balancing

• Experience or desire to learn automation techniques of network tasks

• Understanding/experience of Network Access Controls

• Understanding/experience of TACACS Authentication

• Understanding of wireless networking

• Experience in ITIL ICT service delivery on critical infrastructure

• Understanding of MFA and PKI

Clearance Requirements:

• Clearance to Start BPSS
• Clearance for Role SC

Take control of your career, send us your CV today.

If you’re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We’re not hiring followers. We’re recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We’re already at step 30 — and moving faster than anyone else dares.

Original Posting:

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

£44,700.00-£57,300.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That’s why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Company Description

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

Were an award-winning employer reflecting how our employees are at the very heart of what we do:

• UK & Ireland’s premier AWS, Microsoft & Oracle partner

3300+ strong, €350/£300m revenue business
10+ years as a Great Place to Work in Ireland & UK
Best Workplace for Women in the UK & Ireland by GPTW
Best Workplace for Wellbeing in the UK by GPTW

Were a core values [link to values] driven company, we hire people who share our values, and we reward those who display and foster them, its deeply embedded within our DNA. Invest in us and well invest in you!

Job Description

Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers.

We are looking for a skilled and results-oriented Onsite Support Analyst based in Belfast, working remotely and supporting customers in Dublin and London. Occasional travel to customer sites will be required, when not providing remote support.

Your responsibilities will include delivering prompt and professional assistance to resolve IT-related challenges, enabling your colleagues and customers to remain productive and achieve their goals. With a strong focus on delivering exceptional customer service, you will apply your technical expertise to ensure a dependable IT infrastructure. Whether addressing first-level issues, escalating complex problems, or performing maintenance tasks, you will be dedicated to maintaining an efficient and seamless IT environment.

The ideal candidate will play a pivotal role in resolving advanced technical issues within Azure, AWS, Microsoft Office, and Windows service environments. This position requires in-depth knowledge of cloud technologies, outstanding problem-solving abilities, and a commitment to providing unparalleled support.

Attendance at the relevant Version 1 office will be expected on an ad-hoc basis.

Key Responsibilities:

• Serve as the first point of contact for technical support via phone, email, or chat.

Log and manage incidents, service requests, and queries in the ServiceNow ITSM or Customer systems.
Perform initial triage, diagnosis and troubleshooting for IT issues, including hardware, software, Audio Visual, and network problems.
Ensure timely resolution of incidents in line with Service Level Agreements (SLAs).
Maintain accurate documentation of incidents, resolutions, and troubleshooting steps.
Contribute to the development and maintenance of the IT knowledge base.
Deliver excellent customer service and build strong relationships with end-users.
Monitor system performance and identify potential issues proactively.
Conduct routine health checks of systems, applications, and networks to ensure optimal performance.
Monitor and manage system alerts to address potential issues before they escalate.
Set up and configure new laptops, mobile devices, and peripherals.
Liaise with 3rd party suppliers (i.e. Couriers, Vendors)
Manage user accounts, permissions, and access rights.
Install, update, and patch software applications according to company policy.
Maintain inventory of IT equipment and manage equipment lifecycle.
Perform scheduled maintenance, such as software updates, patch installations, and backups.
Support audio/visual equipment for meeting rooms and company events.
Collaborate with other IT teams to address complex or recurring problems.
Test business continuity measures, including disaster recovery plans, to ensure readiness.
Review and refine service desk documentation and processes regularly for efficiency and accuracy.
Participate in IT projects, such as system upgrades or deployments, when required.
Collaborate with other IT team members to ensure timely resolution of issues and continuous improvement of service delivery.
Participate in ongoing training and development to stay current with IT trends and technologies.
Package and deploy routine security updates.

Remote support with occasional travel to customer sites in Dublin and London

Full time position 08:00hrs to 18:00hrs working days except Bank Holidays. Covering early and late support hours on local rota. Working from Home or Version 1 office when not on Customer site.

Qualifications

Skills, Education & Qualifications:

• Minimum of 2-5 years of experience in deskside support.

Strong customer service orientation with excellent communication skills.
Ability to explain technical concepts to non-technical users.
Experience with service desk management tools (e.g., ServiceNow).
Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred.
Strong communication, interpersonal, and problem-solving abilities.
Customer-focused mindset with a commitment to delivering high-quality support.
Strategic thinking and decision-making.
Ability to manage multiple priorities and meet deadlines.
Adaptability to evolving technologies and processes.
Strong analytical and reporting skills.
Strong understanding of IT infrastructure, systems, and troubleshooting methodologies.
Operating Systems: Expertise in Windows, macOS, and mobile OS platforms (Android/iOS)
Hardware & Software Troubleshooting: Diagnosing and resolving complex issues across desktops, laptops, peripherals, and enterprise applications
Cloud & Virtualisation: Proficiency in Azure, AWS, VMware, and Citrix environments, including virtual desktop infrastructure (VDI) and cloud-based endpoint management
Networking: Strong understanding of TCP/IP, DNS, DHCP, VPNs, and firewalls; often CCNA or equivalent certified
Security & Compliance: Familiarity with endpoint protection tools (e.g. Sophos, Carbon Black), patching cycles, encryption, and identity/access management
Automation & Scripting: Experience with PowerShell, Bash, or Python for automating tasks and managing configurations
Application Packaging: Microsoft Intune: Knowledge and experience associated with Patch My PC, Windows Installer (MSI), PowerShell Scripting, InstallShield / WiX Toolset / AdminStudio, Linux & macOS, Mobile Platforms (iOS/Android), Active Directory & Group Policy
Experience with remote support tools.
Proficiency in Azure Active Directory and Group Policy Support.
Ability to lift and transport equipment.
Mobility to access various office areas, including under desks and in server/Comms rooms.
May require occasional after-hours support for critical issues or scheduled maintenance.

Additional Information

Why Version 1?

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

• Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company’s profits

Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
Flexible/remote working, Version 1 is tremendously understanding of life events and peoples individual circumstances and offer flexibility to help achieve a healthy work life balance
Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme
Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies
Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat
Reward schemes including Version 1s Annual Excellence Awards & Call-Out platform.
Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

And many more exciting benefits drop us a note to find out more.

Version 1 is an equal opportunities employer.

We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring.

We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact [recruiter email address] at Version 1. We will consider all requests carefully, respectfully and confidentially.

Video links:

[EM1]Please add the email address for the lead recruiter

Company Description

Version 1 are a true global leader in business transformation. For nearly three decades, we have been strategically partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams. Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has redefined businesses globally, helping shape the future for large public sector organisations and major global, private brands.

We put users and user-centric design at the heart of everything we do, enabling our customers to exceed expectations for their customers. Our approach is underpinned by the Version 1 Strength in Balance model a balanced focus across our customers, our people and a strong organisation. This model is guided by core values that are embedded in every aspect of what we do.

Our customers need for transformation is our driving force. We enable them to accelerate their journey to their digital future with our deep expertise and innovative approach. Our global technology partners Oracle, Microsoft, AWS, Red Hat, and Snowflake help us tackle any challenge by leveraging a technology-driven approach. Our people unlock our potential. They immerse themselves into the world of our customers to truly understand the unique challenges they face.

Our teams, made up of highly skilled, passionate individuals, act with agility and integrity. We continually invest in their development and foster a culture that encourages collaboration and innovation. This is a reflection of our Strength in Balance model, which emphasises a balanced focus on our customers, our people, and a strong organisation.

Through our comprehensive range of Managed Service offerings, we take ownership of the tasks that distract Customers from what really matters; driving their business objectives and strategic initiatives. We enable them to save time, and reduce costs and risk, by continually improving your technology estates, ensuring they drive value for their business.

Go beyond simply keeping the lights on and embrace the potential of our ASPIRE Managed Services that place AI, continuous improvement and business innovation at the heart of everything we do. From operational maintenance through to optimisation, we are trusted managed service experts with a sustainable, value-led approach and a wealth of industry sector expertise and experience.

Job Description

Onsite role, Belfast, UK
Full time position - 12-hour shifts with digital handovers to next shift. Routine is four shifts of days, four off, four of nights, four off, then repeat. Early shift: GMT 08:00hrs to 20:00hrs. Late shift: GMT 20:00hrs to 08:00hrs. Early shifts in the local office. Late shifts work from home.
Shift Allowance -10% on top of base salary
Department: ASPIRE Managed Services
Practice: Services Reliability Group
Vetting Requirements: SC Clearance/CTC Clearance level is mandatory.

Role Summary

Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers.

We are seeking an experienced and results-driven Level 1/Level 2 IT Service Desk Analyst

As an IT Service Desk Analyst, you are the first point of contact for technical support within the organization. Your role is to provide timely and professional assistance to resolve IT-related issues, helping your colleagues and our customers stay productive and meet their objectives. You take pride in delivering excellent customer service, applying your technical expertise, and ensuring a reliable IT infrastructure. Whether handling first-level queries or escalating more complex challenges or performing maintenance activities, you are committed to maintaining a smooth and efficient IT environment.

The successful candidate will play a critical role in managing and resolving complex technical issues within our Azure, AWS, Microsoft Office, and Windows service environments. This role demands a strong understanding of cloud technologies, exceptional problem-solving skills, and the ability to provide exceptional support to our clients.

SC Clearance/CTC Clearance level is mandatory for this role.

Key Responsibilities:

• Serve as the first point of contact for technical support via phone, email, or chat.

Log and manage incidents, service requests, and queries in the ticketing system.
Perform initial triage, diagnosis and troubleshooting for IT issues, including hardware, software, and network problems.
Escalate unresolved issues to higher support levels or specialized teams as needed.
Provide support for user account management, such as password resets and access requests.
Ensure timely resolution of incidents in line with Service Level Agreements (SLAs).
Maintain accurate documentation of incidents, resolutions, and troubleshooting steps.
Contribute to the development and maintenance of the IT knowledge base.
Deliver excellent customer service and build strong relationships with end-users.
Monitor system performance and identify potential issues proactively.
Collaborate with other IT teams to address complex or recurring problems.
Participate in IT projects, such as system upgrades or deployments, when required.
Conduct routine health checks of systems, applications, and networks to ensure optimal performance.
Perform scheduled maintenance, such as software updates, patch installations, and backups.
Monitor and manage system alerts to address potential issues before they escalate.
Review and refine service desk documentation and processes regularly for efficiency and accuracy.
Test business continuity measures, including disaster recovery plans, to ensure readiness.
Collaborate with other IT team members to ensure timely resolution of issues and continuous improvement of service delivery.
Participate in ongoing training and development to stay current with IT trends and technologies.
Flexibility to work in a rotating shift pattern, including nights, weekends, and holidays.

Qualifications

Skills, Education & Qualifications:

• Minimum of 2-5 years of experience in IT support

Experience in a service desk support role.
Strong understanding of IT infrastructure, systems, and troubleshooting methodologies.
Experience with service desk management tools (e.g., ServiceNow).
Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred.
Strong communication, interpersonal, and problem-solving abilities.
Customer-focused mindset with a commitment to delivering high-quality support.
Strategic thinking and decision-making.
Ability to manage multiple priorities and meet deadlines.
Adaptability to evolving technologies and processes.
Strong analytical and reporting skills.
Proficiency in Microsoft Office 365 Support.
Knowledge of AWS and Azure fundamentals.
Proficiency in Active Directory and Group Policy Support
Technical proficiency in Windows Server and Linux (preferable) operating systems.

Additional Information

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability.

One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life.

We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat.

Our employee-designed Profit Share scheme divides a portion of our company’s profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.

Version 1 are a true global leader in business transformation. For nearly three decades, we have been strategically partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams.Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has redefined businesses globally, helping shape the future for large public sector organisations and major global, private brands.

We put users and user-centric design at the heart of everything we do, enabling our customers to exceed expectations for their customers. Our approach is underpinned by the Version 1 Strength in Balance model a balanced focus across our customers, our people and a strong organisation. This model is guided by core values that are embedded in every aspect of what we do.

Our customers need for transformation is our driving force. We enable them to accelerate their journey to their digital future with our deep expertise and innovative approach. Our global technology partners Oracle, Microsoft, AWS, Red Hat, and Snowflake help us tackle any challengeby leveraging a technology-driven approach. Our people unlock our potential. They immerse themselves intothe world of our customersto truly understand the unique challenges they face.

Our teams, made up of highly skilled, passionate individuals, act with agility and integrity. We continually invest in their development and foster a culture that encourages collaboration and innovation. This is a reflection of our Strength in Balance model, which emphasises a balanced focus on our customers, our people, and a strong organisation.

Through our comprehensive range of Managed Service offerings, we take ownership of the tasks that distract Customers from what really matters; driving their businessobjectivesand strategic initiatives.We enable them to save time, and reduce costs and risk, by continually improving your technology estates, ensuring they drive value for their business.

Go beyond simply keeping the lights on and embrace the potential of our ASPIRE Managed Services that place AI, continuousimprovementand business innovation at the heart of everything we do.From operational maintenance through to optimisation, we are trusted managed service experts with a sustainable, value-led approach and a wealth of industry sectorexpertiseand experience.

Job Description

• Onsite role, Belfast, UK

Full time position - 12-hour shifts with digital handovers to next shift. Routine is four shifts of days, four off, four of nights, four off, then repeat. Early shift: GMT 08:00hrs to 20:00hrs. Late shift: GMT 20:00hrs to 08:00hrs. Early shifts in the local office. Late shifts work from home.
Shift Allowance -10% on top of base salary
Department: ASPIRE Managed Services
Practice: Services Reliability Group
Vetting Requirements: SC Clearance/CTC Clearance level is mandatory.

Role Summary:

Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers.

We are seeking an experienced and results-driven Level 1/Level 2 IT Service Desk Team Leader.

Working with your three peers to the Service Desk Manager, to oversee our IT service desk operations 24/7 at the Global Service Centre. The ideal candidate will be a hands-on leader and will manage a team of service desk analysts globally at both Level 1 and Level 2 skills, ensuring the delivery of high-quality IT support and excellent customer service to our organizations Customers. This role requires a strategic thinker with strong leadership, technical expertise, staff management and a customer-centric approach to managing IT support services. This role is highly suited to a person who has started from the ground up in a Service Desk environment.

SC Clearance/CTC Clearance level is mandatory for this role.

Key Responsibilities:

• Supervise, mentor, and develop a team of service desk analysts.

Establish performance objectives and provide regular feedback through performance evaluations.
Foster a positive and collaborative team environment.
Oversee daily service desk activities, ensuring prompt resolution of incidents and service requests.
Responsible for all major incidents, utilising your teams engagement.
Monitor service desk performance metrics, such as first-call resolution rate, response time, and ticket backlog.
Manage the digital handover to the next shift team leader for seamless service.
Manage and prioritize workload, including escalations and major incident handling.
Ability and willingness to be active in ticket handling and resolutions.
Identifying continuous improvements, including for shift-left and automation.
Ensure a high standard of customer service by monitoring end-user feedback and addressing any concerns.
Support the development and implementation of strategies to enhance the end-user experience, including the use of digital contact channels and automated workflows.
Act as a point of contact for key stakeholders regarding service desk performance, including complaints and plaudits.
Support the development, documenting, and maintaining of service desk processes, procedures, and best practices.
Ensure compliance with company policies and industry standards, including ITIL practices.
Identify and implement improvements to service desk tools and workflows.
Collaborate with other IT teams to ensure alignment and efficiency across all IT operations.
The creation and maintenance of knowledge base articles and guides to aid in L1/L2 technical resolutions.
Provide technical guidance to the service desk team, assisting with complex issues as needed.
Stay updated on emerging technologies and recommend tools to improve service desk functionality.
Support the generation of regular reports on service desk performance and trends.
Analyse data to identify areas for improvement and develop action plans accordingly.
Flexibility to work in a rotating shift pattern, including nights, weekends, and holidays.

Qualifications

Skills, Education & Qualifications:

• Minimum of 5 years of experience in IT support, with at least 3 years in a managerial or supervisory role.

Proven track record of managing a service desk team in a fast-paced environment.
Strong understanding of IT infrastructure, systems, and troubleshooting methodologies.
Experience with service desk management tools (e.g., ServiceNow, Jira, Zendesk).
Knowledge of ITIL frameworks and best practices; ITIL certification preferred.
Excellent leadership and team management skills.
Strong communication, interpersonal, and problem-solving abilities.
Customer-focused mindset with a commitment to delivering high-quality support.
Strategic thinking and decision-making.
Ability to manage multiple priorities and meet deadlines.
Adaptability to evolving technologies and processes.
Strong analytical and reporting skills.
Proficiency in Microsoft Office 365 Support.
Knowledge of AWS and Azure fundamentals.
Proficiency in Active Directory and Group Policy Support.
Strong technical proficiency in Windows Server and Linux (preferable) operating systems.
Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
ITIL Version 4 Foundation Level certification.
Relevant Technical Certifications.

Additional Information

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability.

One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life.

We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat.

Our employee-designed Profit Share scheme divides a portion of our company’s profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.

Type: Permanent Disciplines: Technical Architect Salary: Competitive Location: City, Belfast Description:

Technical Analyst

Vacancy ID: 02011 Location10 : 22 Great Victoria Str Closing Datereet : 06-May Contract Typey-2026 : Full-time Pe Salaryermanent : Management And Professional

The IT Technical Analyst will provide third level technical support on the current server, security, and telecommunication infrastructure. As a member of a small integrated team, the post holder will provide third level support for the IT Service Desk supporting all 200+ Translink locations across Northern Ireland as necessary.

This person will contribute to maintaining the availability and accessibility of the organisation s IT infrastructure to agreed service levels with the business. In addition, the post holder will be involved in investigating and resolving incidents and problems and always providing information about systems and services within the

Translink IT infrastructure working to ITIL best practice methodologies.

Essential Criteria

• Minimum of an HNC/HND or equivalent in either an IT or business-related subject or possess a minimum of 3 years experience of working in a multi-site, distributed ICT environment.

Demonstrate practical and technical experience and skills gained in a multi-site, distributed ICT environment.
Experience of computer hardware
Experience of working with network components.
Experience of working with enterprise technologies such as email, cloud services, security and databases.
Full current driving licence, with access to a vehicle.

Desirable Criteria

• Professional membership of the British Computer Society.

Cisco Certified.
Microsoft Certified.
ITIL foundation certification

For further information and to submit your application, click the apply icon.

Please note, vacancies close at 12 noon on the specified closing date.

Please ensure to download a copy of the job description before the closing date.

Translink is committed to equality of opportunity. In this instance applications from women would be particularly welcome. We want to provide an environment to attract, retain and motivate the best.

Belfast | Hybrid

Our legal client is seeking an experienced Network Engineer with at least 12 months’ cloud experience to join their IT Infrastructure Services team. This is a key role focused on designing, supporting and securing both on-prem and Azure-based network environments.

You’ll work closely with infrastructure, development and security teams to deliver scalable, secure cloud networking solutions while ensuring high availability and compliance across the estate.

Key Responsibilities

• Manage and maintain on-prem and Azure network infrastructure
• Design and implement secure, scalable Azure cloud networking solutions
• Configure and troubleshoot routing protocols (BGP, OSPF)
• Manage vulnerability remediation, patching and proactive monitoring
• Support cloud networking components including VNETs, NSGs, VPN Gateway, ExpressRoute, WAF, Azure Front Door and Application Gateway
• Ensure strong security controls aligned to CIS / ISO27001 standards
• Provide 3rd line support and liaise with vendors where required

Required Experience

• Strong background in Network Engineering (several years in a similar role)
• Minimum 12 months hands-on cloud experience (Azure)
• Proven Azure networking knowledge and security best practice
• Experience with dynamic routing protocols (BGP, OSPF)
• Knowledge of Zero Trust principles and SD-WAN
• Experience managing vulnerability and cybersecurity tooling
• Understanding of ITIL processes

This is an excellent opportunity to join a collaborative infrastructure team within a well-established legal organisation, offering strong benefits, modern office space in Belfast and a structured hybrid model.

Please apply now if you are meeting the above criteria or contact Andrew Harrison directly.

Skills:
Network Cloud Azure Routing VNETS Infrastructure Security

Benefits:
Work From Home

Cloud Services Manager (Azure)Location: Hybrid / On-site
Contract: Temporary
Salary: Competitive + benefits

We are recruiting on behalf of a client for an experienced Cloud Services Manager to lead the delivery and operational management of Azure cloud services. This is a key senior role within the organisation’s IT function, with responsibility for Azure IaaS platforms and service delivery.

The Role

As Cloud Services Manager, you will act as the Azure Delivery Lead, taking ownership of Azure environments and ensuring cloud services are secure, resilient, and delivered in line with ITIL best practices. The role combines hands-on Azure expertise with service leadership and stakeholder engagement.

Key Responsibilities

• Lead and manage Azure IaaS platforms
• Act as Azure Delivery Lead for cloud operations and initiatives
• Oversee day-to-day management of Azure environments
• Ensure effective delivery and optimisation of:
  • Azure storage solutions
  • Azure networking services
  • Security and secrets management using Azure Key Vault
• Maintain service availability, performance, and resilience
• Apply ITIL principles across incident, change, and problem management
• Drive continuous improvement across cloud services

Essential Skills & Experience

• 2-3 years’ experience managing Azure environments
• Strong hands-on experience with Microsoft Azure
• Proven experience delivering and supporting Azure IaaS
• Experience operating in an Azure Delivery Lead or senior cloud operations capacity
• Strong technical understanding of:
  • Azure storage
  • Azure networking
  • Azure Key Vault and cloud security
• Working knowledge of ITIL service management practices

Certification

• AZ-305 - Microsoft Azure Solutions Architect Expert

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be

Skills:
Azure Management Iaac

Benefits:
Up to 62 000

Your new company
Your CompanyHays are working with a forward-thinking, ambitious professional services organisation that places innovation, collaboration and people at the heart of everything they do. With a strong growth strategy and a modern approach to technology, the business supports hundreds of users across multiple UK locations and continues to invest heavily in its IT function.

This is an organisation that values being inclusive, collaborative and refreshingly human, while also maintaining high standards of service delivery and operational excellence.
Your RoleAs a Service Desk Analyst, you will play a key role in delivering high-quality IT support to colleagues across the business. Acting as the first point of contact, you will take ownership of incidents and service requests from initial logging through to resolution, ensuring excellent communication throughout.

Key responsibilities include:

• Providing 1st and 2nd line technical support to a large user base via the IT Service Desk
• Logging, managing and resolving incidents and requests within agreed SLAs, escalating where appropriate
• Supporting day-to-day technology including laptops, software, printers and mobile devices
• Working closely with 3rd line infrastructure and application teams to support and improve core services
• Operating within ITIL processes, including incident, problem, change, knowledge and asset management
• Maintaining a strong focus on customer service while working effectively in a fast-paced environment

This role is office-based in Belfast, full-time, with occasional funded travel to another UK office for training and team days.

What You Need to Succeed
To be successful in this role, you will bring a combination of strong technical capability and excellent customer service skills, including:

• Proven experience providing 1st and 2nd line support within an IT Service Desk environment
• Strong working knowledge of Microsoft 365, including business productivity tools
• Experience with Azure, Intune, and a solid understanding of cyber and information security principles
• A customer-focused mindset with the ability to communicate clearly and professionally
• Strong organisational skills, able to manage multiple tasks and priorities simultaneously
• A proactive, self-motivated approach with the ability to work both independently and as part of a team
• The ability to remain calm under pressure and work effectively to deadlines

What You Will Get in ReturnIn return, you will join an organisation that genuinely invests in its people and offers:

• The opportunity to work within a growing, ambitious IT function
• Exposure to a modern technology environment with ongoing service improvement initiatives
• Comprehensive training and professional development to support your career progression
• A collaborative, inclusive culture with a strong focus on wellbeing
• A competitive benefits package designed to support both professional and personal needs

This is an excellent opportunity for a Service Desk professional looking to take the next step in their career within a supportive and progressive environment. You will be the main point of contact at the Belfast Office, but have strong support from head office.

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be

Skills:
365 SDM intune

Benefits:
39000

Your new company
Hays is delighted to be partnering with a well-established, highly respected retail and FMCG organisation with a strong footprint across Northern Ireland. With over 50 retail locations and a growing digital ambition, this business plays a vital role in serving local communities.
The organisation is entering an exciting phase of technology-led transformation, investing heavily in modern infrastructure, cloud platforms, cybersecurity, AI and Industry 4.0 initiatives to support its retail, logistics and supply chain operations. This is an excellent opportunity to join a forward-looking employer where IT is recognised as a strategic enabler of business success.
My Role

As Senior IT Engineer, reporting directly to the Head of IT, you will take a leading role in the design, implementation and ongoing support of enterprise-wide IT infrastructure.
Based at the Head Office in Banbridge, with hybrid working available, you will have responsibility for ensuring the availability, performance and security of systems that underpin critical retail and FMCG operations - from store connectivity and POS systems to cloud platforms and smart warehousing technologies.
This is a hands-on, senior technical role with real influence. You will:

• Lead infrastructure design and support for POS, ERP and warehouse management systems
• Oversee WAN/LAN networking across stores, warehouses and head office
• Drive cloud migration and optimisation, managing hybrid environments
• Own and enhance the Microsoft 365 ecosystem, including security and device management
• Strengthen the organisation’s cybersecurity posture, compliance and resilience
• Evaluate and implement emerging technologies, including AI, automation and IoT
• Collaborate closely with retail, supply chain and wider IT teams to align technology with business goals

This role offers the opportunity to shape how technology supports a complex, multi-site operation while contributing to innovation and long-term digital strategy.
What You Need to SucceedTo be successful in this role, you will bring a strong technical foundation combined with the ability to operate confidently in a fast-paced, business-critical environment.

Essential experience and skills include:

• A degree (or equivalent) in IT or a related discipline
• Minimum 5 years’ experience in an IT engineering role
• Strong knowledge of retail systems (POS, ERP, WMS) and their infrastructure requirements
• Proven experience with networking technologies (Cisco, Fortinet, SD-WAN, MPLS, VPNs)
• Hands-on expertise across cloud platforms (Azure and/or AWS) and virtualisation (VMware / Hyper-V)
• Advanced administration of Microsoft 365, including Intune and Defender
• Experience with cybersecurity frameworks and compliance (PCI-DSS, ISO 27001)
• Scripting and automation capability (PowerShell, Python, Power Automate)
• Excellent communication skills with the ability to engage stakeholders at all levels
• Strong problem-solving, time-management and organisational skills
• Flexibility, initiative and willingness to travel to other sites when required
• Eligibility to work in the UK

Desirable qualifications:

• Experience within retail or FMCG environments
• Microsoft Azure Solutions Architect Expert
• Microsoft 365 Enterprise Administrator Expert
• CCNP, CISSP and/or ITIL certification

What You Will Get in Return

In return, you will join a stable, values-driven organisation that genuinely invests in its people and technology.
You can expect:

• A competitive and attractive salary
• Permanent, full-time role (40 hours per week)
• Hybrid working model
• Staff discount
• Pension scheme
• Generous holiday entitlement
• The opportunity to work on cutting-edge technologies, including cloud, AI and Industry 4.0
• A collaborative environment where your expertise will be valued and your ideas heard
• Long-term career development within a business committed to digital innovation

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be

Skills:
EXCHANGE AZURE ERP

Benefits:
55000

Up to 43,000 plus shift allowance and excellent benefits

Milton Keynes, fully office based so must live local!

This includes night shifts!

Shifts are 4 on 4 off: 7am-7pm and 7pm-7am. (This is likely to be a pattern of days, days, nights)

We are looking for individuals who take ownership of their work and are committed to providing excellent customer service. As a Service Desk Engineer, you will be the first point of contact for clients, ensuring they feel supported and confident in your services. Your ability to go above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations.

A true Generalist role, this will predominantly be 2nd line activities, however, is still very much a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers.

You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies.

As Technical Services Engineer, some of your duties will include:

• Monitor, Categorise, set priority of incoming tickets (incident, problem, request)
• Manage your daily schedule by working through service dashboards and prioritising tickets
• Event Monitoring and perform initial triage on Network, Compute, Storage, VMware, Backup & DR infrastructure
• Communication with customers as required; keeping them informed
• Identify trending and patterns to initiate Problem Management
• Support of Internal IT onboarding

What are we looking for?

• Customer focused with excellent interpersonal skills
• Willingness to go above and beyond and take ownership
• Good knowledge of VMware/Horizon/VDI or equivalent
• Familiar with all Microsoft technologies - Desktop OS, Server OS, Hyper-V, Active Directory, Exchange Background in Cloud technologies - Azure, Microsoft 365, AWS
• Experience of working within a Managed Services environment or a similarly structured (ITIL) based organisation is desirable but not essential
• One of CCNA, VCP, NCDA is desirable.
• Can do attitude and willingness to collaborate; team player mindset.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Service Designer / Transition Lead SC Cleared

3 Month Contract

London (Hybrid)

£425-£450/day (Outside IR35)

Service Designer / Transition Lead needed with active *SC Security Clearance.

Experience the Design, Governance, Business Change and Transition activities required to establish a compliant Service Model aligned agreed obligations.

Worked with Service High-Level Design (SHLD), RACI model, Requirements Traceability Matrix (RTM) & Business Change.

Paying up to £450/day (Outside IR35). Start ASAP in May 2026 and rolling 3 month contract.

Hybrid Working 2/3 days/week remote (WFH) + 2/3 days/week working from the office in London.

Working with a global IT Consultancy on large-scale network solutions projects for a Telecoms end client.

Key skills, experience + tasks will include:

• Proven experience in Service Design / Service Transition roles
• Strong understanding of ITIL / ITSM frameworks
• onboard resource to lead and coordinate the Design, Governance, Business Change and transition activities required to establish a compliant Service Model aligned to contractual obligations and customer approval.
• Process flow diagrams and process for each of the ITSM processes (e.g. incident and change management).
• Experience delivering service readiness in large transformation programmes
• Ability to create governance artefacts: SHLD (Service High-Level Design), RACI, RTM (Requirements Traceability Matrix)
• Experience with business change, training and adoption.
• Strong stakeholder management.
• Background in telecoms or large-scale enterprise environments preferred
• SC Security Clearance active is essential for this contract SC used last 12 months.

Desirable

• Experience with tools such as ServiceNow
• Exposure to Network / Infrastructure services
• Experience working with suppliers and third-party vendors

Location: On-site (5 days per week)
Contract: Permanent

We are currently in search of a Technical Applications Manager to join a forward-thinking Business Systems team, taking full technical ownership of the organisation’s business-critical applications. This is a high-impact role ideal for someone who thrives in a structured, process-driven environment, enjoys translating complex technical challenges into stable, scalable solutions, and can manage competing priorities across multiple systems without losing momentum.

Role Highlights

• Act as the technical owner for business-critical applications, ensuring systems remain stable, performant, secure, and up to date, managing the full application lifecycle including upgrades, patching, configuration changes, and proactive health monitoring
• Implement system changes and enhancements following ITIL change management practices, evaluating impact and risk, coordinating UAT, and maintaining audit-compliant documentation throughout
• Work closely with business teams to understand operational processes, mapping workflows, translating requirements into clear technical specifications, and driving continuous improvement across systems and processes
• Manage and support integrations between applications, databases, and external systems, ensuring API connections, data feeds, and interface schedules operate reliably, and collaborating with internal and external developers to resolve issues and implement new connections
• Act as the escalation point for business-critical incidents, leading root cause analysis, problem resolution, and on-call support where required, while managing supplier relationships, SLAs, and vendor performance

What they’re looking for:

• Strong hands-on experience supporting and configuring enterprise or business-critical applications, with a solid understanding of application architecture, databases, APIs, and integrations. Alongside having the ability to code in SQL on live applications.
• Working knowledge of ITIL processes, particularly change, incident, and problem management, with a methodical approach to documentation, governance, and compliance
• Excellent communication and stakeholder management skills, with the ability to translate complex technical issues into clear business language and work effectively across cross-functional teams and external suppliers

The team plays a critical role in maintaining the stability and performance of systems that underpin the wider business. If you are a Technical Applications Manager looking for a role where you can make a real impact, get in touch by applying or emailing me directly at: (url removed)

Red Recruitment is recruiting a Service Delivery Manager to join a telecoms and technology company who are recognised as a leader in their field.

The ideal candidate will have a background in Service Delivery Management to act as the key point of contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement.

The salary for this position is up to 35,500 Depending on experience and will be a office based role in Solihull with some remote working.

Benefits & Package for a Service Delivery Manager:

• Salary: Up to 35,500
• Hours: Monday - Friday, 9am - 5:30pm
• Contract Type: Permanent
• Location: Hybrid - Solihull
• 33 days holiday (including Bank Holidays)
• Referral Bonus - Recommend a friend
• Employee Assistance Programme
• Private Medical Insurance after probation
• Enhanced Maternity and Paternity pay
• Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme

Key Responsibilities of an Business Support Executive:

• Own the customer contract and service obligations, identifying risks or gaps and implementing mitigation strategies.
• Plan, lead, and document structured Service Review Meetings with key stakeholders.
• Deliver comprehensive Service Management Reports and lead ongoing improvement plans.
• Act as the escalation point for internal and external customer service concerns.
• Partner with Account Management to align on strategic goals and drive new opportunities.
• Review customer P&Ls to ensure contract profitability and efficiency in service delivery.
• Monitor and report on KPIs, SLAs, and service performance to meet customer expectations.
• Provide detailed business reporting and forecasting to internal and external stakeholders.
• Support broader service initiatives and collaborate across departments to improve customer experience.

Key Skills and Experiences of an Service Delivery Manager:

• ITIL V4 Foundation (essential); additional ITIL modules are a plus
• 2+ years of experience in a customer-facing service management role
• Background in IT, Managed Services, or Telecoms industry
• Experience managing multiple customers/accounts
• Proficient in Microsoft Office applications
• Experience working with P&L and understanding commercial impacts
• Familiarity with ServiceNow or similar ITSM platforms
• Strong Negotiation and Influencing Skills
• Exceptional Communication Skills

If you have the required skills and experience as a Service Delivery Manager and are interested in this role, please apply now.

Red Recruitment (Agency).

An exciting IT Technical Manager role with a salary of £80,000 to £90,000 plus bonus and career progression opportunities for a permanent role based in our Marylebone, London office. We are offering a fantastic opportunity for an experienced IT Technical Manager with an immediate start at a market leading, dynamic and renowned property, technology and innovative, technology-based car parking company. Our client is a market leading, renowned UK business, established over 50 years ago. The company operates over 3500 sites across the UK and Ireland providing specialist services to a wide range of blue-chip clients. The role Working within the IT Team, this role is a key role to the company as the successful candidate will be responsible for completing an infrastructure transformation and the ongoing maintenance of the current IT estate.The role will be split between technical hands-on work and managerial duties. This is a Windows centric, .NET environment fully deployed into Microsoft Azure. A deep technical understanding of Azure and Office 365 is a required. You will need to provide colleagues with fast and efficient access to business applications, communication and collaboration tools, you will enable streamlined and innovative ways of working which supports the delivery of excellent levels of service. We are looking for an immediate start, 40 hours a week and based full time at our Marylebone London office Monday to Friday.The role is varied and offers long term career progression opportunities within the business. Main Responsibilities To provide the business with a highly available and resilient IT environment that meets performance expectations and to ensure appropriate controls, contingencies and DR solutions are in place Formulate and drive IT modernisation and continuous improvement initiatives Overall responsibility for the ISO 27001 Information Management Security System (ISMS) and ISO 22301 Business Continuity Management System (BSMS) Lead the design and delivery of future technical solutions, integrating strategic planning, design, and implementation to help the business and colleagues excel Own the hands-on technical management of back office corporate IT infrastructure Manage third parties to ensure services delivered is to ITIL standards and compliant to contracts including attending service reviews and monitoring KPI s Ensure compliance with IT security policy standards, including encryption, secure disposal, build hardening, monitoring, patching and access controls Lead security incident response and contribute to major incident management control Ensure effective communications outside of the IT team Production of an appropriate IT infrastructure strategy that connects the various sections of the business together and delivers stability in the company s IT infrastructure Manage the IT infrastructure including communication Collaborate with external vendors and service providers The ideal candidate will have experience in managing technical infrastructure within a busy commercial environment including the following technologies: Extensive experience architecting and managing Microsoft Azure and Microsoft 365 A strong all-rounder with broad technical skills across multiple disciplines Expertise in Microsoft Windows Architecture (Cloud, Server, and Client) and network and firewall technology Good understanding of network technologies, with experience managing and operating FortiGate firewalls Proven experience with Active Directory/Azure AD, including patch and group policy management Cloud native SIEM, SOCs and SOAR Windows Server, Windows 11, and Microsoft Application Suite Experience with adoption of Infrastructure-as-Code (IaC) utilising technologies such as Terraform and Ansible. Mobile Device Management with ManageEngine and Microsoft Intune System and solution monitoring technologies ITIL v3/v4 practitioner Microsoft Teams and 8x8 configuration and infrastructure Knowledge and experience using of common security frameworks such as ISO27001, Cyber Essentials and ISO22301. A proactive thinker, self-motivated, with excellent communication skills and comfortable working with internal and external customers at every level of the business. Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.

The Body Shop

The Body Shop has been here since 1976 and we’re not going anywhere. There’s never been a more exciting time to join us, with a range of fantastic opportunities now available.

We’re looking for fellow pioneers of ethical beauty who are keen to drive our business in the UK and around the world. If that sounds like you, we’d love you to join us as we embark on our next chapter.

The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.

Your role in a nutshell

The Cloud Manager (Azure) is responsible for the governance, security, and operational management of the organisation’s Microsoft Azure cloud platform. The role ensures Azure services are secure, cost-effective, well-architected, and aligned with company standards, while maintaining strong operational integration with Infrastructure and Security teams.

This is a 12 month fixed-term role that combines leadership, operational ownership, and selective hands-on technical involvement, ensuring Azure delivers ongoing business value.

More about the role

Azure Governance, Security & Cost Optimisation

• Oversee Azure cloud governance, ensuring alignment with company standards, security policies, and compliance requirements
• Drive cost optimisation and best practices across Azure environments
• Ensure appropriate controls for identity, access, security, monitoring, and compliance
• Maintain oversight of Azure standards, policies, and operating procedures

Azure Platform & Landing Zones

• Ensure Azure Landing Zones and associated workflows are designed, built, and maintained to a high technical and security standard
• Deliver and maintain a secure Azure operating model
• Ensure consistency, resilience, and scalability across Azure environments

Operational Leadership & Incident Management

• Lead and coordinate Major Incident response relating to Azure and associated cloud services
• Act as a senior escalation point for complex platform issues
• Drive post-incident reviews, root cause analysis, and service improvements

Vendor & Service Management

• Provide a high standard of vendor and service management
• Manage relationships with Microsoft and third-party suppliers
• Ensure services meet agreed SLAs, security expectations, and value-for-money objectives
• Lead service reviews and escalation activities

Strategic Alignment & Stakeholder Engagement

• Work proactively with Infrastructure and Security Operations teams to ensure strong alignment
• Ensure cloud platform capabilities support operational and security requirements
• Act as a key point of contact for Azure platform matters across the organisation

Architecture & Technical Assurance

• Provide Azure architectural review and validation for new and existing solutions
• Ensure designs meet standards for security, performance, resilience, and operability
• Act as a design authority for Azure platform changes

Change, Projects & Continuous Improvement

• Manage project and BAU change from design through build and transition to operations
• Drive cloud projects and value-add improvements to the Azure platform
• Ensure changes follow agreed governance, risk, and change management processes

Hands-On Technical Support (When Required)

• Provide 3rd-line support as required for:

• Azure RBAC
• Microsoft Entra ID (Azure AD)
• Microsoft 365 administration
• Licence management and optimisation

• Support complex troubleshooting and configuration activities

What we look for

Essential

• Proven experience managing Azure cloud environments
• Strong knowledge of Azure governance, security, and cost optimisation
• Experience designing or operating Azure Landing Zones
• Experience leading major incident management in a production environment
• Strong vendor and service management experience
• Experience managing technical change across projects and BAU

Desirable

• Azure certifications AZ-900, as a minimum and ITIL 4 or higher.
• Experience in regulated or security-focused environments

Personal Attributes

• Proactive, delivery-focused, and improvement-driven
• Calm and authoritative during high-impact incidents
• Able to operate at both strategic and hands-on technical levels
• Strong communicator with technical and non-technical stakeholders

Benefits

As well as a competitive salary, here are just a few of the rewards that you can look forward to if you join us: a 6% non-contributory pension plan, 23 days holiday, 50% staff discount and access to product sample sales, access to Perks at Work, our online shopping channel with exclusive deals & discounts, as well as LOVE money to spend on your wellbeing and personal development.

Applications Operations Analyst - LondonPermanent Hybrid Working Competitive Salary

An international law firm is seeking an experienced Applications Operations Analyst to join its London office. This is a fantastic opportunity to play a key role in maintaining and improving the performance, security, and reliability of enterprise applications across a dynamic and fast-paced professional services environment.

Reporting to the Manager of Applications Operations, the successful candidate will be responsible for day-to-day system support, patching, monitoring, and troubleshooting, while also contributing to process improvement, documentation, and integration stability. The role involves close collaboration with infrastructure, security, and business teams to ensure seamless application performance and user experience.

Key Responsibilities:

• Perform system maintenance, patching, and upgrades in line with change management procedures
• Monitor application health and performance, proactively resolving issues
• Manage user access controls and support security audits
• Respond to incidents and service requests within SLA targets
• Support application deployments, integrations, and configuration changes
• Maintain documentation, runbooks, and support knowledge base articles
• Identify opportunities for automation and process optimisation
• Track and report on KPIs, system uptime, and user engagement metrics
• Collaborate with cross-functional teams to support scalability and performance tuning

Ideal Candidate Profile:

• 3+ years of experience in enterprise application support or IT operations
• Strong troubleshooting and analytical skills
• Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools
• Understanding of access management, patching, and vulnerability remediation
• Exposure to ITIL practices and professional services environments
• Experience with documentation tools and scripting (e.g., PowerShell, Python)
• Relevant certifications (e.g., ITIL Foundation) preferred

It offers the chance to work within a collaborative team and contribute to the ongoing improvement of critical business systems.

To express interest or learn more, please get in touch directly.

Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.

Ryder Reid Legal is a recruitment specialist. For over thirty years we’ve been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.