ITIL Jobs

Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way we do business. The foundations of our Leidos culture are our Values, Beliefs and Expectations by which we select, recognise and reward employees. They create the environment that drives us toward our mission.

Inspired to make a difference, we are committed to solving the world’s toughest problems.

Passionate about customer success by being determined to understand and respond to our customers’ needs as if they were our own.

United as a team, we are bound together by our conviction that ethics and integrity is core to how we operate.

Are you ready for your next challenge?

Because of a key strategic development and a new exciting business opportunity, we have a requirement for a security-cleared Environments Manager based in the UK working at our Farnborough site and remotely.

Come join our team and further develop your skills as we deliver and support systems key to the defence of the UK and partner nations. Being part of the Leidos team is a commitment to push yourself and those around you to do better, constantly adapt and learn new technologies. We’re a passionate team and are committed to developing and growing our staff. Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defence, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers.

WHAT WILL YOU BE DOING?

We are looking for a security-cleared Environments Manager to support the development, transition & in-service running (inc capability upgrades) of an IT application and infrastructure solution providing support to a critical operational end user. Environment management contributes to improving the overall quality of software development and support through the lifecycle. It encompasses a set of good practices to provide an effective, end-to-end platform management service for development, test, and production teams.

As the Environments Manager, you will work alongside our DevOps, Infrastructure and Network Teams and Solution Architects. You will help to provide end-to-end DevOps managed environments for internal teams and strategic customers, supporting business outcomes for critical national infrastructure. The successful candidate will need to be eligible for UK security clearance.

You will focus on the use of modern technologies and practices to provide a robust set of environments for the solution.

Your role and responsibilities;

The management and scheduling of all solution environments – Development, Test, Staging, Pre-Prod & Production across multiple security level environments
Maintaining consistency across all environments used, with any variations clearly documented with the implications for testing understood and communicated.
Lead on all environment management aspects including developing standard ways of working and providing your technical expertise to Leidos programme teams
Maintain version control of all components (server, workstation configurations etc.)
Conduct technical check of applications to ensure the environment stability after every deployment, and update all design and architecture documentation appropriately.
Automate deployment activities (server, application etc.) to reduce the risk of errors that are inherent in manual activities
Identify and document all application dependencies, and ensuring that interfaces are either replicated or stubs are provided to support integration testing
Track changes to the environments and utilizing a robust dedicated change management process for the test environments that links to the production change processes.

WHO DO WE NEED?

We are looking for someone with excellent organisation, communication and leadership skills who has:

Experience of managing sizeable application support contracts
Experience working with teams across the SDLC - Development, Test, etc.
Worked within ITIL based framework, with experience of:
- Environments Management
- Change Management
- Release Management
Experience of managing and monitoring services against agreed SLAs/KPIs
Experience in reporting and analysing data to see trends
Experience of asset and configuration management.
Experience of availability and capacity management.
Knowledge of Atlassian toolchains
Knowledge of ServiceNow is an advantage
Experience with log analytical systems is an advantage
Experience of working with Agile and Scaled Agile deliveries
AWS Certification (Certified Cloud Practitioner or higher) highly desirable but not essential.

What we do for you:
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)

• Dynamic Working

Commitment to Diversity:

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Who We Are:

Leidos UK & EUROPE – we work to make the world safer, healthier, and more efficient through technology, engineering and science.

Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.

What Makes Us Different:

Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change.

Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.

People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. #THEO

If you’re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We’re not hiring followers. We’re recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We’re already at step 30 — and moving faster than anyone else dares.

Original Posting:

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

£47,600.00-£61,000.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That’s why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Head of IT Service Management - Birmingham

About the job
Job summary
Discover a career in your hands at HMRC. Whether you’re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
CDIO values and empowers the growth of its people and offers the “CDIO University”. This is a one stop shop for all things learning and development. The comprehensive offer encompassing academic, personal and career related opportunity and learning, ensuring all receive a consistent approach to technical learning. This includes access to subject matter experts, technical learning, professional communities, academies, apprenticeships, talent schemes as well as providing, delivering, encouraging and supporting activities for personal growth and wellbeing.
Job description
As Head of IT Service Management, you will be responsible for setting the vision and strategy for service management, ensuring processes are owned and maturing.
You will lead a team ensuring adequate resources and capacity and represent the IT service management function at a senior level and act as an escalation point for business stakeholders.
Responsibilities
You will:

Be responsible for making sure that business relations within the organisation are managed to enable delivery of ICT services.
Lead and direct teams to make sure that service level agreements (SLAs) and operational level agreements (OLAs) are in place with both external and internal teams.
Make sure all contractors carry out processes to ITIL standards.
Management of Live Service contract.
Liaise with all other IT service functions to make sure that services are maintained.
Manage the day-to-day Live Services including incident, risk and problem management, continuous improvement and continuous development.
Plan and schedule the testing and deployment of releases.
Deliver new functionality required by the business while protecting the integrity of existing services.
Make sure that service asset and configuration items are properly controlled, and that accurate and reliable information about these assets is available when needed.

Person specification

Demonstrates outstanding communication skills with substantial experience in dealing with internal and external users.
Demonstrates competence in evaluating and assimilating stakeholders’ policy and framework.
Has the ability to lead teams of staff successfully, when handling complex or high impact problems.
Has substantial experience of dealing with users, specialists and service providers and are skilled in conducting meetings and team management.

Essential Criteria

Has had previous involvement the stages of the development life cycle, including risk management, and service management activities.
Has a broad knowledge and understanding of IT concepts and architectures, coupled with practical knowledge of problem management and the principles and processes of implementing and delivering IT services.
Shows aptitude for analysing and managing problems arising from incidents in the operation of information systems.
Has general awareness of the nature of business-critical incidents, and of their implications for the business.
Is thoroughly familiar with the services and products delivered and the tools, methods, procedures, equipment and software used in the operation and management of the service.
Has a comprehensive understanding of the selection and use of monitoring tools and an extensive understanding of relevant financial principles and procedures including cross charging both internal and external to the organisation.

Desirable Criteria

ITIL v4 certification (or willingness to work towards).
Working knowledge of HMRC Directorates & Business Units, preferably Business Taxes/Corporation Tax.

Transitional Sites
For more information on where you might be working, review this information on our locations.
If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
These sites are:

Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
Telford Plaza, Telford - moving to Parkside Court, Telford

You will be given more information about what this means at the job offer stage.
Leeds Locations
Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.
Behaviours
We’ll assess you against these behaviours during the selection process:

Managing a Quality Service
Changing and Improving
Working Together
Communicating and Influencing

Benefits
Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
Family friendly policies.
Personal support.
Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
How to Apply
As part of the application process, you will be asked to provide the following:

A name-blind CV including your job history for the last 3 job roles (250 words per role) and qualifications.
A 1000-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert.

Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.
Further details around what this will entail are listed on the application form.
Sift
In the event of a large number of applications being received, an initial sift may be held on your CV.
At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview you will be assessed on Behaviours and Strengths.
You will be asked questions based on the behaviours listed below to explore in detail what you are capable of, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role.

Managing a Quality Service (lead)
Working Together
Changing and Improving
Communicating and Influencing

This is an example of a strengths-based question.
“It is often said that the customer’s needs should come first. To what extent do you agree or disagree with this statement?”
There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
Interviews will take place via video link.
Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - ‘Please re-open my application - (insert vacancy ref) & vacancy closing date (insert date)’.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
The HMRC app can help you with your application
The HMRC app can provide you with your past 5 years’ employment history, making the process of filling in your application quicker and easier.
If successful in your application, you will need your National Insurance number for the onboarding process.
Download the HMRC app now and save your National Insurance number to your digital phone wallet.
How to download the HMRC app and sign up for an account
Download the free HMRC app from the App Store or Google Play store.
If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.
You’ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.
You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we’ll let you know via your Civil Service Jobs account.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Merit List
After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
Hybrid working at HMRC
HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:

Contact the UBS Recruitment team via as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Important information for existing HMRC contractual homeworkers:
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you can travel to.
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band.
Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Project Engineer - Sheffield
* Excellent opportunity to join a growing managed IT services division within an established organisation.
* Sheffield-based, full-time permanent role with a strong focus on client onboarding and technical support.
* Hands-on position covering Microsoft 365, Azure / Entra ID, Windows Server, networking, endpoints, and cloud infrastructure.
* Salary range £30,000-£35,000 with clear progression opportunities and ongoing training.
* To apply, please email

Who is the client?
Our client is an established technology provider that has recently expanded into managed IT services, supporting a diverse client base across both IT and telecommunications. They operate in a fast-paced, multi-customer environment, with a strong focus on service quality, customer experience, and continuous improvement.

What will you be doing?
In this role, you’ll act as a key technical contact for onboarding new customers, taking ownership of implementations from initial setup through to full handover into support. You’ll work across Microsoft 365, Azure, Windows Server, networking, and endpoint environments to ensure clients are set up securely and efficiently.

Alongside onboarding, you’ll provide 2nd/3rd line support across a range of client environments, troubleshooting issues, performing system health checks, patching reviews, and service audits. You’ll liaise with third-party vendors, maintain accurate documentation, and proactively identify improvements across customer systems.

What will you need?
* Experience in a 2nd / 3rd line IT support role (MSP or multi-client environment preferred)
* Strong hands-on experience with Microsoft 365 and Azure / Entra ID
* Experience with onboarding, migrations, or project-based work
* Solid Windows Server and core infrastructure troubleshooting skills
* Good networking knowledge (DNS, DHCP, VPNs)
* Strong problem-solving ability and attention to detail
* Confident communication skills with non-technical users
* Ability to manage multiple tasks and work independently

What would be desirable?
* Knowledge of backup and disaster recovery solutions (Veeam, Datto, Acronis)
* Familiarity with cloud-based VoIP platforms
* Experience supporting remote users and office networks
* Understanding of cyber security best practices and endpoint protection
* Exposure to ITIL frameworks and ticketing systems
* Experience delivering user training or knowledge sharing

To Apply
Please apply directly through this advert or email your CV to

By applying, you consent to your application being processed and submitted to the client for this vacancy only.

KEY SKILLS - IT Support, 2nd Line, 3rd Line, MSP, Microsoft 365, Azure, Entra ID, Windows Server, Networking, DNS, DHCP, Cloud, Onboarding, Migrations, Backup & DR, Cyber Security, Ticketing Systems

Programme Manager

Trusted Technology Partnership

Location: Ringwood, Hampshire, + Hybrid Home Working (2 days a week in the office post-probation)

Salary: £47,000 £53,000 DOE + Profit Share and Benefits

Hours: 37.5 hours per week

Contract: Full-time, Permanent

The Role

This is an outstanding career opportunity for a Programme Manager, who thrives on leading multiple projects, delivering exceptional results and driving customer satisfaction.

In this role, you will oversee the successful delivery of IT programmes and projects, ensuring they re completed on time, within budget and to a high standard. Leading a team of Project Managers and working closely with customers to design and deliver tailored projects.

The Skills You Will Need:

To succeed in this role, you ll need to hold a recognised Programme or Project Management qualification such as PRINCE2 Practitioner, ITIL, PMP, or an equivalent qualification.
Strong leadership and stakeholder management skills.
Excellent communication and interpersonal skills.
Good problem-solving and decision-making abilities.
Attention to detail, ensuring accuracy and quality in programme documentation and delivery.
Proven experience in managing multiple projects and managing project teams.

For this role, a full driving license is required, and the position is subject to a standard DBS check.

The Package:

Ongoing training and support.
Company Profit Share (first £3,600 is tax free).
22 days annual leave plus bank holiday (increasing with length of service).
Additional paid leave for your birthday.
Company performance-based additional paid leave.
Company sick pay policy.
Pension Scheme.
Private Medical Insurance (including dental).
Free Parking.
Hybrid Working.
Progression opportunities.
Fresh fruit, occasional pizza and a posh coffee machine!

About Trusted Technology Partnership

Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years.

We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024.

Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.

We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments.

Join our friendly company, where a great team and a positive culture await you.

Project Manager

Trusted Technology Partnership

Location: Ringwood, Hampshire, + hybrid home working.

Salary: £40,000 £45,000 DOE + Profit Share and Benefits

Hours: 37.5 hours per week

Contract: Full time, perm role.

The Role

This is a fantastic career opportunity for an experienced Project Manager who enjoys the challenges of working on multiple projects concurrently, delivering exceptionally high-quality projects for our customers.

In this role you will engage with customers to help design and deliver projects which fit with their business needs and IT strategies, using PRINCE2 based methodology.
Responsible for compiling Project Documentation such as: PIDs, Highlight Reports, End of Project Reports etc.
Managing relationships and communication with end users, customers, internal departments and third-party organisations.
Managing and reporting project time and cost against budget.
Ensure project risks and issues are identified, managed & mitigation plans are in place.
Transition project deliverable into live service.

Skills & Experience

To succeed in this role, you ll need to hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification and have an understanding or experience in some of the technologies being deployed, i.e., Desktop Refresh projects, Server Replacements, Network Infrastructure or Cloud Infrastructure deployments.

Excellent interpersonal skills
Excellent time management skills
Experience managing projects
Strong verbal and written communication skills, and keen eye on attention to detail
Advanced Knowledge of Microsoft applications including, MS Excel, Word, PowerPoint and Visio

This role is subject to a standard DBS check.

The Package

Ongoing training and support
Company Profit Share (first £3,600 is tax free)
22 days annual leave plus bank holidays, increasing with length of service.
Birthday as additional paid leave.
Additional paid leave (dependent on company performance).
Company sick pay policy.
Pension Scheme.
Private Medical Insurance including dental.
Free Parking.
Hybrid Working after completion of probation.
Fresh fruit, the occasional pizza and a posh coffee machine!

Trusted Technology Partnership

Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years.

We are an Employee Ownership Trust, a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024.

Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.

We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments.

Join our friendly company, where a great team and a positive culture await you.

Problem Manager / Problem Analysis / Problem Coordinator Leeds area, Hybrid role As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services.

Successful Problem Manager / Problem Analysis / Problem Coordinator will be investigating and analysing incidents to identify underlying problems and root causes by proactivity looking at ServiceNow.
As Problem Manager / Problem Analysis / Problem Coordinator you should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment, with a strong understanding of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks and applications.
Ideally as Problem Manager / Problem Analysis / Problem Coordinator should have excellent knowledge of ITIL, (ITIL v 4 accreditation is ideal). As you ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly to non-technical colleagues.
Problem Manager / Problem Analysis / Problem Coordinator - Apply now we re waiting to invest in your career!

Infrastructure Engineer Citrix

OCC Computer Personnel

Infrastructure Engineer Citrix, office based working Citrix Infrastructure Engineer responsible for design, build, configuration, and ongoing improvement of enterprise Citrix Virtual Apps and Desktops platforms, ensuring the delivery of secure, resilient, and high-performance digital workspace services. This would suit an experienced engineer with strong hands-on implementation and optimisation of Citrix infrastructure. Involved in translating architectural designs into stable, scalable operational solutions through standardised builds. Ensuring best-practice configuration, and automation. Working closely with architecture, network, cloud, security, and end-user computing teams, the engineer supports reliable access to business-critical applications and desktops across on-premises and hybrid environments. Experience collaborating with architecture, network, cloud, security, and end-user computing teams. This is an excellent opportunity working for a well-established successful award-winning MSP. You will work to maintain platform stability, enhance user experience, and driving continuous improvement across the Citrix estate to meet performance, security, and availability requirements. • Degree or equivalent experience in Information Technology, Computer Science, Engineering, or a related discipline. • Citrix Virtual Apps and Desktops in an enterprise environment- resilient Citrix environments. • ITIL-based service management and operational best practices. • Proven experience in a hands-on Infrastructure Engineer, EUC Engineer, or similar role supporting enterprise platforms. • Extensive experience building, configuring, and supporting Citrix Virtual Apps and Desktops, including: • Delivery Controllers, • StoreFront, • Citrix Gateway • Strong documentation skills, including creation and maintenance of build standards and operational procedures. Desirable Citrix certifications: CCA-V / CCA-D CCP-V / CCP-D ITIL Foundation certification. Automation and scripting (e.g. PowerShell, Citrix APIs). Profile management and user experience optimisation technologies (e.g. FSLogix, Citrix Profile Management). Monitoring and analytics tools (e.g. Citrix Director, ControlUp, or equivalent). VDI alternatives or coexistence platforms (e.g. Azure Virtual Desktop, VMware Horizon).

2nd Line Support Engineer

2nd Line IT Engineer Patching Second Line Support Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build a world-class ops hub that delivers fully secure ICT services across the UK. You will act as a 2nd Line Support Engineer, supporting complex incidents, applying patches, and ensuring critical IT systems remain secure, stable, and high performing. Tech stack: Windows, Windows Server, Microsoft 365, networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls), VMware, Hyper-V, AWS, Azure. In this role, you ll be the point of contact for escalated technical issues, providing expert troubleshooting and resolution, while monitoring performance across hardware, software, network, and cloud environments. You ll manage priority (P1) incidents and communications when required, so strong communication skills are essential as you ll be working closely with internal teams and customers to deliver excellent service. You ll support and guide 1st Line Support Engineers to ensure incidents are handled efficiently within SLAs. Service desk tools such as ServiceNow, Jira Service desk. We re looking for someone with solid patching experience , you ll be responsible for patching systems and software within agreed timescales, maintaining system integrity and compliance. You ll also coordinate and implement system changes through established change-management processes and ensure documentation for common incident and escalation scenarios is accurate and up to date. ITIL, Microsoft and CompTIA certified and ideally worked for an MSP previously. Working in a collaborative environment on high-security projects, this role offers a 36-hour working week with an early and late shift pattern. Due to the nature of the work, candidates must hold active or previous SC Clearance, or be willing to obtain it if successful. For more info pls get in touch.

Service Operations Manager

Service Operations Manager (Stoke-on-Trent)

We are looking for a talented Service Operations Manager to join a growing and dynamic team in Stoke-on-Trent. This is an exciting opportunity to play a key role within the Service team, supporting the delivery of high-quality IT services while driving continuous improvement across operational processes.

In this role, you will oversee Change, Incident, and Problem Management, ensuring best-practice IT Service Management (ITSM) processes are followed. You will analyse service performance data, identify trends, and work closely with the Service Operations Lead to guide the team and support strategic initiatives.

Key Responsibilities

Support the Service Operations Lead in managing and developing the Service team.
Mentor and coach team members through regular 1:1s and performancedevelopment.
Oversee Change Management, ensuring infrastructure and customer changes are assessed, approved, and implemented with minimal risk.
Manage Incident and Problem Management processes, including root cause analysis for major incidents.
Analyse service performance data and identify opportunities for service improvement.
Work closely with Transition Management to successfully onboard new or updated services into live operations.

This would suit someone with experience working within an IT service Operations or Service Management environment, knowledge of Incident, Problem, and Change Management processes in addition to some leadership experience.

ITIL V4 Foundation or Project Management Certifications (PMP, Prince2 Practitioner) are advantageous but not essential. Our client operates within the defence sector, so candidates must either hold current SC clearance or be willing and eligible to obtain it.

This is a great opportunity to join a business that s continuing to grow, where you ll have the chance to develop your career, take on new challenges, and play an important role in the team s ongoing success.

Senior Infrastructure Engineer

450 Per Day, Inside IR35
6-Month Contract
Didcot, Oxfordshire

Your new company
We’re supporting a nationally significant scientific research organisation recognised for delivering some of the most advanced and high-impact projects in the UK. Their digital platforms underpin cutting-edge experiments, secure collaboration and large scale data processing, and they rely on a modern, resilient infrastructure estate to keep these environments running safely and efficiently. As part of their ongoing investment in core services, they are seeking an experienced Senior Infrastructure Engineer to maintain, support and enhance their Microsoft 365, server, storage and authentication systems. This is a place where your technical expertise will directly contribute to work used across the UK science and innovation landscape.

Your new role
You’ll take responsibility for the hands-on support and maintenance of both on-premise and cloud-based infrastructure. Most of your time will be spent supporting Microsoft 365 and Active Directory services, ensuring user access, directory health, security controls and core collaboration tools remain stable and well maintained. Alongside this, you’ll manage servers and virtual environments, resolve issues within the estate, and ensure systems are configured, patched and performing reliably. You’ll be the person teams turn to when complex IT problems arise, using your experience to troubleshoot effectively, diagnose root causes and deliver practical solutions that keep systems running smoothly. You’ll maintain documentation, support certificate and authentication services, contribute to monitoring and BAU operations, and help enforce security and backup standards across the environment. Close collaboration with other technical teams will be key in ensuring that infrastructure services meet the needs of users across the organisation. This is a hands-on engineering role, ideal for someone who takes pride in stability, reliability and technical problem-solving within a busy, mission-critical environment.

What you’ll need to succeed
You will bring strong, practical experience gained over several years working in IT infrastructure, with a solid understanding of Microsoft 365, Exchange Online and Active Directory in both on-premise and multi-tenant environments. You’ll be comfortable supporting servers, virtualised platforms and cloud technologies, and you’ll have the confidence to resolve complex issues relating to identity, authentication, performance and system reliability. Experience working with monitoring tools, backups, disaster recovery, and security processes will be highly beneficial, as will familiarity with certificates, load balancing or Linux systems. You’ll be someone who communicates clearly, works well with others and thrives in environments where priorities shift quickly. Strong troubleshooting skills, the ability to manage your workload and the discipline to produce clear documentation will all be important. ITIL awareness and relevant Microsoft or infrastructure certifications are advantageous. The ability to work on-site in Didcot two days per week is essential.
What you’ll get in return
You’ll join a collaborative organisation where infrastructure plays a vital role in enabling groundbreaking scientific work. You’ll have the opportunity to work with a varied and modern technology stack, contribute to meaningful improvements, and operate in an environment that values technical precision and strong engineering practice. Your knowledge will be respected, your work will be appreciated, and your contribution will support a mission with genuine national impact.

What you need to do now
If you’re an experienced Infrastructure Engineer looking for a senior contract where your skills will be put to meaningful use, get in touch today to discuss this opportunity further.

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1st Line Team Leader

Constant Recruitment Ltd

£32,000 - £35,000 DOE
Location: Paddock Wood (office-based)
Reporting to: Service Delivery Manager

Are you already leading a 1st Line team and looking for a new challenge?
Do you enjoy coaching engineers, improving service delivery, and leading by example?
Would you like to join a company that values collaboration, growth, and technical excellence?

If so, this could be your next move.

The Role

As 1st Line Team Leader, you will take ownership of a team of skilled engineers, guiding their performance, development, and day-to-day activities. You will balance hands-on technical support with leadership responsibilities around two-thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality.

You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This is a role where your technical knowledge and leadership skills will make a real impact both on the team and on the wider business.

What You Will Be Doing

Lead and Support the Team

Manage, motivate, and mentor your 1st Line Engineers through regular 1-2-1s and coaching.
Create a positive, collaborative environment where people can do their best work.
Set clear goals and drive accountability across the team.

Be the Technical Escalation Point

Provide expert guidance and hands-on assistance for complex 1st Line issues.
Lead root cause analysis and ensure knowledge is documented and shared.
Maintain a strong working knowledge of Microsoft technologies and infrastructure.

Champion Service Excellence

Identify and implement process improvements across the service desk.
Contribute to documentation and promote best practice across the team.
Keep SLAs and KPIs on track, with a focus on customer satisfaction and efficiency.

What We Are Looking For

Proven experience as a 1st Line or Service Desk Team Leader, ideally within an MSP or similar environment.
Strong technical background across Microsoft infrastructure (Windows OS, Office 365, Active Directory, Server OS).
A calm, methodical approach to problem-solving and escalation management.
Excellent communication skills and the confidence to engage with clients and colleagues at all levels.
Experience working to SLAs and KPIs, with a focus on continuous improvement.
Certifications such as Microsoft, ITIL or CompTIA would be beneficial, but not essential.

Why Join?

You will be part of a collaborative, people-first MSP where leadership is about empowering others, not managing from a distance. The company invests in training, development, and technology, giving you the tools and autonomy to lead your team effectively and keep growing yourself.

Interested?
Apply today or get in touch for a confidential chat we would love to tell you more about the team and what makes this opportunity stand out.

ServiceNow Senior Technical Consultant

ServiceNOW Senior Technical Consultant

Location: Hybrid role with preference for candidates local to Erskine/London/Newcastle/Aldermaston locations

Salary: Dependent on Experience

Due to Security clearance requirements candidates must be UK nationals or sole British citizens and resided in the UK for 5 years and over.

DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone

The role:

As a ServiceNow Senior Technical Consultant you will be part of an innovative team, working to develop world class customer solutions using the ServiceNow platform.

Provide technical consulting services to clients; contribute to the design and delivery of technical solutions including customizing package-based solutions, data design and conversion, technically-focused testing, and configuring technical infrastructure components; and serve as a technical resource on a team. You will develop and demonstrate specialized knowledge and skills in ServiceNow as an enterprise solution.

Focus on designing and implementing solutions on the ServiceNow platform. Provide guidance, thought leadership, and hands-on development to both our client and internal technical resources.

Responsibilities:

You will be a part of a team of ServiceNow specialists delivering ServiceNow solutions to multiple customers.
Participating in client workshops and requirements gathering to build requirements and design solutions. Advising and making recommendations on proposed solutions.
Developing in ServiceNow the defined solutions to meet defined requirements to a high standard of quality, including configuration, scripting, testing, demonstrations to customers, UAT and go-live support.
Mentoring and training more junior members of the team
Producing documentation and training material for the implemented solutions.

Requirements:

The ideal candidate will have several years’ experience in ServiceNow design and development preferably in a consulting environment.

Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous

An understanding of Service Management concepts, delivery assurance principals and procedures.

A high level of knowledge of the ServiceNow application and ideally experience of building custom applications and integrations with other platforms.

Ideally you will be have obtained some of the following certifications

ServiceNow Certified Administrator
Service Now Certified Implementation Specialist
Service Now Application Developer
ITIL Foundation

Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM, would be an advantage

You will need to have strong communications both written and oral, ability to present solutions to customers including senior management and be highly

focused on providing strong customer service.

Able to work as part of a team or individually to project timelines, you will need to be pro-active, creative and able to research solutions and make recommendations, willing to learn and take on new challenges.

You will need to have the ability to work from home and also to travel to client locations for meetings and workshops or work on client sites for periods where required.

What we offer:

You will be joining one of the leading ServiceNow partners who strive to maintain the highest levels of attainment in ServiceNow. As such you will receive regular training and development opportunities and ability to achieve certifications to aid your personal development.

You will be joining a supportive and friendly team of consultants who share ideas, knowledge and creativity to ensure everyone succeeds in the provision of high quality, leading edge ServiceNow solutions

We provide a comprehensive Flex benefits scheme including Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.

About The Role
Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.
We deliver full network cycle services for fixed, private and mobile operators.
Private networks- We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape.
Want to come and be a part of it?
.
What will you be doing?
Youll provide operational support for network security infrastructure while monitoring network performance to ensure availability and reliability. Youll troubleshoot complex issues across multiple systems and perform maintenance and upgrades, including patches, service packs, and security configurations. Youll contribute to planning, designing, and implementing security measures and conduct regular audits to identify vulnerabilities and ensure compliance. Youll support the deployment and upkeep of security devices such as firewalls, IDS, and VPNs. Youll assist with incident resolution and post-event analysis, stay updated on emerging threats, and help develop and enforce policies for network access, monitoring, and incident response.

What youll bring?
Youll have at least 3 years experience in network security or a related field, with certifications such as CCNA, CCNP, or strong knowledge of Checkpoint and Cisco Firewalls, F5 Load Balancers, and related management tools. Youll demonstrate a solid understanding of LAN/WAN, routers, switches, security protocols, cryptography, authentication, and authorisation. Strong analytical, problem-solving, communication, and interpersonal skills are essential, along with LAN/WAN expertise (or 5 years experience) and an understanding of ITIL best practices.
Whats in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include.
Matched or contributory pension scheme
Online GP service, 24 hours a day, 365 days a year
Employee assistance programme
My Rewards portal, access to 1000s of retail discounts
Life assurance
Cycle to work, salary finance and give as you earn schemes
Enhanced maternity, paternity leave and adoption leave
Reward and recognition scheme

In addition, this role offers;

Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
Discretionary bonus scheme
25 days annual leave plus bank holidays
Recommend a friend get rewarded for introducing people to us!

About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
Were responsible and go further for our people, clients, communities and the planet
Were open and seek new and better ways of exceeding expectations
Were together and as one team; the whole is greater than the sum of the parts
Were ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
Its an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

#MGROUPTINDSTA(For specific location) INDREG (For a specific region like South) INDNAT for UK #LI-AJ2 (For LinkedIn sponsorship)

Description

Solution Architect - National Security and Defence (NS&D)

Location: Farnborough office for the majority time with occasional travel to customer locations and working from home.

The Role:

Leidos have an opportunity for an experience Solution Architect to provide solution and technical leadership for programmes, including bids, growth opportunities and project delivery, designing differentiating and innovative solutions and services that address customer’s business problems.

The Solution Architect will develop innovative approaches and solutions, applying experience and guidelines from past experience and ensuring the quality and credibility of solutions align with programme delivery needs.

You will be expected to have broad knowledge of a large range of technical capabilities and technologies including hardware, software, networks, cloud, data, analytics, IT services and cyber security.

What will I be doing?

Provide Solution leadership on assigned programmes and opportunities in the National Security & Defence (NS&D) portfolio, working in conjunction with the Programme leadership and Business Development and Capture communities, meeting key timescales and milestones as necessary to support customer and internal timescales, milestones and governance.
Enable delivery of key NS&D programmes by leading Solution execution covering Design, technical Customer engagement, programme innovation, growth and solution quality.
Develop solution concepts and high-level narrative material guiding input from identified internal and external SME’s and relevant partners.
Work as part of the NS&D Solution Architect team to develop the business landscape and identify and action both short and long-term approaches needed to develop the business and establish key client engagements.
Support growth within the NS&D division by bringing and applying domain knowledge across its breadth to enhance the value that Leidos brings to customer opportunities and challenges.
Work across the NS&D and wider Office of Technology community to further Leidos capabilities and develop the solution portfolio for the benefit of NS&D and the wider business.
Work with the NS&D Chief Architect to provide the optimal approach for design, development and delivery of NS&D capability, whilst supporting the needs of the wider Leidos business.

What does Leidos need from me?

Solution and high-level technical designs, solution concepts and approaches, supporting design materials and collateral, White Papers and Points of View, customer and internal briefings, innovation ideas including business cases and solution research briefings and progress and status reports, solutions as part of responding to client opportunities and programme execution.
Experience in defining and maintaining the appropriate technical solution for the opportunity or programme. This involves engaging business stakeholders to understand their needs, justifying the strategy to get approvals, communicating it to the business and supporting the assurance of designed solutions.
In-depth understanding of technology and technical principles, theories, concepts and their application across range of programmes and contexts.
Knowledge and experience of core IT capabilities including Cloud, Infrastructure & Networks, Application including development, Data including database, analytics, AI (including Agentic and Generative) and ML, ITSM including ITIL an ESM, Cyber Security, Automation.
Highly skilled at solutioning and designing complex mission critical systems and services which meet customer needs whilst remaining implementable within schedule and budget.
Excellent communications skills to engage with executive leadership (internally and client) articulating solution and technical capability aligned to the business challenges.
Excellent written and presentation communication skills.
Experience conducting technical solution reviews for large programmes and bids to ensure their success.

Experience of the Defence domain is required for this role.

Clearance Requirements:

Applicants must already hold a valid UK DV and meet nationality requirements (sole UK National).

We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
•   Contributory Pension Scheme
•   Private Medical Insurance
•   33 days Annual Leave (including public and privilege holidays)
•   Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)

• Flexi-Time Working

Commitment to Diversity:

Who We Are:

Leidos UK & EUROPE – we work to make the world safer, healthier, and more efficient through technology, engineering and science.

What Makes Us Different:

Original Posting:

Pay Range:

£75,800.00-£99,800.00

About Leidos

Pay and Benefits

Securing Your Data

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

#Featuredjob

Description

Service Architect (Bid and Programme)

Location: Farnborough, with opportunity for working at home and the need for occasional travel to customer.

Security Clearance Level: DV

Leidos has more than 30 years’ experience of developing and running some of the largest government systems in the world. We are currently hiring to expand our UK based technical team who support our delivery for the UK Govt. Come join our team and further develop your skills as we deliver and support systems key to the defence of the UK and partner nations.

Being part of the Leidos team is a commitment to push yourself and those around you to do better, constantly adapt and learn new technologies. We’re a passionate team and are committed to developing and growing our staff.

Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defence, intelligence, homeland security, civil, and health markets. We support vital missions for government and commercial customers.

Are you ready for your next career challenge?

We are seeking an experienced and proactive Service Architect to lead and own the service management input to bid activity, and to implement service transition within an agile delivery programme environment. This pivotal role ensures that all aspects of service are considered throughout the delivery lifecycle, enabling successful and seamless transition into live operations. Working as part of the Solution Architects team you will act as the central point for all service design and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams.

This is both a pre-sales bid role, combined with a hands-on, strategically important position that will shape how services are introduced and maintained in a complex and fast-moving technology environment.

What will I be doing?

The Service Architect will be responsible for:

Service Architecture: Defining the service approach to enable technical and business service delivery for client environments
Service Design: Produce detailed, fit-for-purpose Service Designs, including support task analysis and training needs assessment.
Service Transition Ownership: Lead the service transition planning and execution across agile delivery teams, ensuring new or changed services are effectively and smoothly handed over to live operations.
Stakeholder Collaboration: Work closely with:
- Customers: to gain their acceptance in your capability
- Bid teams: to build trust in your experience to develop compelling service solutions
- Engineering: to ensure supportability and operational readiness of developed solutions.
- Solution Architects & Security: to influence technical design from a service operations perspective.
- Programme Manager & Scrum Master: to align service readiness with delivery milestones.
- Head of Live Service and ITSM Function Leads: to ensure operational acceptance criteria are met.
- Technical Leads: to define support models and ensure documentation and handover requirements are clearly understood.
Requirements Management: Define and manage service requirements with the SMO, integrating them into solution designs and
ITIL Process Alignment: Ensure all service designs and transitions align with ITIL framework best practices, including:
- Incident, Problem, and Change Management
- Service Level Management
- Knowledge Management
- Continual Service Improvement
Governance & Assurance: Provide service input into design authorities, governance forums, and acceptance boards.
Continuous improvement & innovation: Identify opportunities for improvement, process & cost efficiency, and innovation. Introduce best practices in service management, automation, and monitoring.
Service Impact Assessment: Review proposed solutions to assess and influence impacts to live service and support structures.

What does Leidos need from me?

You will have experience in designing full end-to-end service solutions in large scale enterprise environments. Good understanding of enterprise IT technologies infrastructure components, platforms and business processes. Highly experienced and qualified in service management frameworks (ITIL, IT4IT) and their practical implementation. Experienced in large scale outsourcing bid responses, particularly government model contracts.

The Service Architect must have:

Proven experience as a Service Architect, Service Designer, or Service Transition Lead within complex IT delivery environments.
Strong working knowledge of the ITIL framework (working towards or having achieved ITIL 4 Master).
Demonstrable experience in:
- Designing and implementing service models within large programmes.
- Agile delivery methods, particularly Scrum and SAFe, including active participation in ceremonies and backlog refinement.
- Creating Service Design Packages and contributing to Operational Acceptance Criteria.
- Creating compelling text for PQQ and bid activity.
- Development of cost models for new business.
Excellent interpersonal skills to engage technical and non-technical stakeholders at all levels.
Strong analytical and documentation skills, including gap analysis, risk assessment, and transition planning.
Experience working within cross-functional, multidisciplinary teams including engineering, cyber security, and programme teams

It is desirable for the Service Architect to have:

ITIL 4 Managing Professional or ITIL Expert certification.
Experience working in secure or regulated environments (e.g. central government, finance, defence, healthcare).
Experience with at least two service toolsets such as ServiceNow, Manage Engine, BMC Remedy, or equivalent.

Clearance Requirements:

Clearance for Role: DV

Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today!

What we do for you:

At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:

Contributory Pension Scheme
Private Medical Insurance
33 days Annual Leave (including public and privilege holidays)
Use of Flexi-time in accordance with programme priorities
Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)

Commitment to Diversity:

Who We Are:

Leidos UK & EUROPE – we work to make the world safer, healthier, and more efficient through technology, engineering and science.

What Makes Us Different:

Original Posting:

Pay Range:

£75,800.00-£99,800.00

About Leidos

Pay and Benefits

Securing Your Data

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

Cloud Platform Engineer

NEC Software Solutions

Remote or hybrid

Junior - Mid

Private salary

Company Description

Come join us and make a difference in the world!

Discover more at www.necsws.com

NO AGENCIES PLEASE

Job Description

We are seeking a Cloud Platform Engineer to build and operate the core public cloud platform foundations that underpin all application workloads. This role will focus on implementing landing zones, identity integration, networking, and Infrastructure as Code (IaC) frameworks, working closely with senior platform engineers and platform services teams.

The role sits within the Cloud Platform Engineering team and reports to the Cloud Platform & Services Operations Manager. It is a hands-on engineering role with strong automation and DevOps practices at its core.

Key Responsibilities

Cloud Platform Foundations

Implement and maintain cloud landing zones, account/subscription structures, and baseline configurations.
Provision and manage shared platform services (network hubs, identity integrations, management groups, etc.).

Identity & Access

Implement cloud IAM policies, role-based access control, and federated identity integration.
Automate identity provisioning and access workflows where possible.

Cloud Networking

Build and maintain cloud networking components (VNets/VPCs, routing, DNS, gateways, private endpoints).
Support connectivity patterns such as hub-and-spoke and private connectivity to on-premises.

Infrastructure as Code (IaC)

Develop and maintain Terraform templates and modules.
Support CI/CD pipelines for platform provisioning and automation.
Ensure environments are built consistently using code-driven approaches.

Platform Automation & Tooling

Contribute to automation tooling, scripts, and internal platform tooling.
Support self-service capabilities for application and product teams.

Operational Support (BAU)

Support day-to-day platform operations and incident response.
Apply patches, upgrades, and maintenance to platform components.
Assist with onboarding new cloud environments and subscriptions/accounts.

Documentation & Collaboration

Maintain engineering documentation, runbooks, and platform patterns.
Collaborate with Security, FinOps, and Platform Services teams to embed operational and governance controls.

BAU vs Project Responsibilities

BAU

Maintain landing zones, IAM integrations, networking, and IaC pipelines.
Respond to platform incidents and support requests.
Perform routine maintenance, upgrades, and configuration management.

Project / Change

Implement new platform capabilities and architectural enhancements.
Improve automation, self-service, and developer experience.
Refactor platform components to improve security, scalability, and reliability.

Qualifications

Intermediate or advanced cloud certifications in AWS, Azure, or OCI (above Fundamentals level).
Eligible for UK Security Clearance

Required Skills & Experience

Technical

Experience with at least one public cloud platform (AWS, Azure, or OCI).
Experience with Infrastructure as Code tools (Terraform).
Understanding of cloud networking and identity fundamentals.
Familiarity with CI/CD pipelines and automation tools.

Engineering Practices

Experience working in DevOps, SRE, or platform engineering environments.
Working within ITIL frameworks.
Ability to automate repetitive tasks using scripting (Bash, Python, PowerShell).
Understanding of cloud governance basics (tagging, policies, cost controls).

Soft Skills

Collaborative and team-oriented approach.
Ability to follow architectural standards and engineering guidance.
Clear communication with engineering and operations teams.

Desirable Experience

Experience designing or supporting enterprise network environments, including routing, firewalls, DNS, and private connectivity (VPN/ExpressRoute/Direct Connect).
Experience administering and supporting Windows Server environments, including Active Directory integration, patching, and hardening.
Experience administering and supporting Unix/Linux systems (RHEL, Ubuntu, SUSE), including configuration management and security hardening.
Exposure to container platforms and Kubernetes (AKS/EKS/GKE/OKE or on-prem Kubernetes).
Experience integrating monitoring and observability tooling (Azure Monitor, CloudWatch, Prometheus, Grafana, Manage Engine, SolarWinds.).

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/sell (FTE)
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A selection of flexible benefits to suit your individual needs
All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

OTHER INFORMATION

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
All offers are subject to satisfactory vetting, references and occupational health checks.
Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

This position requires you to either currently have national security vetting clearance at the Security Check (SC) level or higher, Non-Police Personnel Vetting (NPPV) Level 3, or the ability to gain Enhanced Security Clearance

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

Network Engineer / Architect

AIRBUS Defence and Space

Job Description: SECURITY CLEARANCE: ** Eligibility to gain UK SC Security Clearance \TRAVEL REQUIRED: * * Some travel within UK (occasional international) **LOCATION: \ Newport - alongside Portsmouth and Stevenage (60% of your working week must be office based) **TYPE: \ Full time **GRADE: Below Band V / Other INTERNAL MOBILITY This position is exclusively available to internal candidates. At Airbus, we are committed to fostering internal mobility and believe this role could be a great fit for our talented workforce, with the right development, guidance, and support. If you meet the role’s requirements and are open to the location and grade, we encourage you to apply to learn more. Please also review our golden rules for internal mobility : ( Internal Mobility Golden Rules) ABOUT THE ROLE * Join the international IT Network Products Team at Airbus Defence and Space and be part of re-thinking Digital Infrastructures - delivering the expertise, technology, and equipment to make it fly. We are transforming our operating model around multi-functional, agile teams to develop our digital capabilities, offering you an opportunity to grow your career in an innovative environment. Are you passionate about digital topics and interested in working in a diverse and international environment? Then join us as an IT Solution Engineer/ Architect! **HOW YOU WILL CONTRIBUTE TO THE TEAM \ As a Network Engineer/ Architect, you will be responsible for technology development, integration testing, deployment, and product lifecycle management for Network Security Products. Your contribution will include: * to maintain and manage changes during the lifecycle of the Network Products whilst improving efficiency, quality and productivity aspects * to contribute to analysis of console messages, diagnoses system failures and takes corrective action in order to ensure continuity of operations, escalating to other technical teams and vendors as needed * to supervise system backup processing, and leads disaster recovery tests Identifies and implements technologies and processes that improve the reliability, efficiency and availability of the systems environment * Ensure operational continuity and system reliability by managing ITIL support processes, diagnosing failures, and executing backup/disaster recovery protocols. * Manage the full product lifecycle, including all economic aspects such as budget planning. **ABOUT YOU * Background in IT/Telecommunications with experience in Data Centre Network Technologies (BGP, OSPF and routing protocols, QoS, Routers communities, VRFs, IP Management) * Experience in Cisco devices alongside network and security management platforms (ACI, Firewalls) * Experience in encryption alongside Network certifications (Encryption protocols: https, IPSEC… / Crypto boxes: Compumatica, Genua, Cisco manufacturers) Not a 100% match? No worries! Airbus supports your personal growth with customised development solution s. * **HOW WE CAN SUPPORT YOU Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need and we’ll always do our best to accommodate your request. Please let us know if you need us to make any adjustments for the selection process - you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence. As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition and meets the minimum criteria of the role (as set out in the job advert). To ‘opt in’, just select the option during your application submission and our Talent Acquisition team will contact you. f0682a678faf #CI_2025 This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company:* AIRBUS Defence and Space Limited Employment Type:
Permanent
------- Experience Level:
Professional Job Family:
Digital By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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