Who we are

We’re Müller UK & Ireland, a family-run dairy business and we’re experts at what we do. Dairy is a key part of a healthy and balanced diet and we’re super proud to help meet the nutritional needs of millions of people, every, single, day. To do this, our business has been split into these key areas.Müller Milk & Ingredients (MMI), Müller Yogurt & Desserts (MYD), and Müller Milk & Ingredients Distribution (MMID).

MMI is all about producing milk, cream, butter, milk drinks, and dairy ingredients from 1,300 British. MYD is the team behind favourites like Müller Corner, Müller Light, Müller Rice, and more - putting smiles on faces with every spoonful. And MMID? They’re the logistics legends, delivering over 1 billion litres of milk every year to more than 5,500 locations across the UK, making sure everything flows smoothly from farm to fridge. Together, we’re growing fast, powered by passionate people who care about quality, sustainability, and making every day delicious.

Why Müller?

Milk flows through everything at Müller - from farm to factory to fridge. But the true impact comes from our people, in each and every corner of the business, working hard and as a team to put smiles on faces everywhere, making each day delicious for our shoppers.

As the UK’s most popular dairy brand, we’re always striving to make a real difference for our planet, our partners and our people, making sure we’re helping to create a more sustainable dairy future.We’re growing to keep up with the millions of people reaching for our branded and private label products on shelves everywhere. Join a culture full of pace that’s bold and entrepreneurial, with opportunities that are yours for the taking - and even enjoy every benefit and bonus to sweeten the deal.

Join Our Team as a Technical Support Analyst

Location: Market Drayton / Hybrid - 3 days on-site per week

Contract: Full-Time, Permanent

Hours: Monday-Friday (40 hours)

With over 31,000 employees across Europe and a long-standing commitment to excellence, Müller is a family-owned business known for its dedication to quality, innovation, and growth. In the UK alone, we produce a wide range of leading branded and private-label dairy products, from yogurts and desserts to butter and flavoured milk.

We’re seeking an experienced Technical Support Analyst; you will be a key member of the 2nd line support team, responsible for resolving escalated technical issues, supporting IT operations, and ensuring continuity of service for end users. This role bridges the gap between frontline service desk and infrastructure teams, offering opportunities to deepen technical expertise and contribute to service improvement initiatives.

Benefits for the role: Competitive salary, generous annual bonus, Life Assurance, HCCP, 25 days holiday plus bank holidays (rising with service), Enhanced Maternity & Paternity Family Leave, Enhanced Bereavement Leave, Pension Employer Contribution Scheme (matched up to 8%), Exclusive access to Müller Rewards, offering a variety of online and in-store discounts and development opportunities.

Technical Support Analyst - Your Challenge
Join our team as a Technical Support Analyst, delivering high-quality 2nd line support and ensuring a seamless IT experience across the organisation. This role requires regular travel to multiple Müller locations, providing hands-on support where it’s needed most.

What You’ll Do
•Provide 2nd line support for incidents and service requests.•Troubleshoot hardware, software, and infrastructure issues within SLAs.
•Work closely with 1st and 3rd line teams to resolve complex issues.
•Own tickets end-to-end with clear user communication.
•Document solutions, known issues, and contribute to the knowledge base.
•Travel frequently to various Müller sites to deliver on-site technical support.
•Carry out routine system checks, updates, and maintenance.
•Support user accounts, device provisioning, and software installations.
•Monitor system alerts and escalate critical or recurring issues.
•Manage the full End User Device asset lifecycle.
•Participate in change management and service improvement discussions.
•Follow security protocols and assist with compliance activities (GDPR, KRITIS, NIS2).
•Apply security patches and maintain accurate documentation.
•Share lessons learned to support ongoing team development.

What You’ll Bring
•A technical college degree or equivalent.•Working knowledge of ITIL processes.
•Strong troubleshooting skills across MS Windows environment
•Familiarity with network troubleshooting and system monitoring tools.
•Willingness to join an out-of-hours rota.
•A high level of flexibility and readiness to travel regularly to other Müller locations.

The Process
Join us at Müller and be part of a team that values your contributions and supports your professional growth. Apply now and take the next step in your career:- www.mullercareers.co.uk
#hiring

Kirtana consulting is looking for IBM AIX Server Admin role for 6months rolling contract in Birmingham.

Job description:

Job title: IBM AIX Server Admin

Technical Expertise:

1. IBM AIX OS administration (10+ years experience).

2. PowerVM, HMC, LPM, NPIV, SAN storage integration.

3. PowerHA clustering and disaster recovery.

4. Previous IBM experience will be big plus.

Key Responsibilities:

-Install, configure, and maintain AIX Servers and LPARs.

-Manage VIO Servers, NIM server deployments, and PowerVM virtualization.

-Apply OS patches, firmware updates, and security hardening.

-Monitor system health, tune performance, and manage capacity planning.

-Experience with datacenter operations, including hardware installation and troubleshooting.

-Conduct root cause analysis for recurring issues.

-Implement enterprise backup solutions and disaster recovery plans.

-Participate in DR drills and maintain restore procedures.

-Configure and manage PowerHA SystemMirror clusters.

-Work with SAN storage (NPIV), PowerVC, and virtualization technologies.

-Develop automation scripts using UNIX Shell, Perl, or Python.

-Experience in Hardware/Firmware Upgrade/Refresh/Migration

-Ensure compliance with ITIL processes and security standards.

-Should have Proficiency in Scripting for automation.

Microsoft Technical Services Analyst - to 3rd Line

Stoke-on-Trent, Staffordshire | Hybrid (2 Days Onsite per Week)

£37,000 + On-Call Rota (1 in 6 at £225 per week) + Overtime + Excellent Benefits

Are you a confident 2nd Line IT Support Engineer ready to step up into a true 3rd Line role? Want to build your career within a nationally recognised retail brand with a modern Microsoft-focused environment?

This opportunity offers exactly that - a springboard into a stronger, more specialised technical career for 2026.

The Opportunity:

You’ll join a specialist team supporting a major UK-wide Microsoft infrastructure for a leading High Street & online retailer. The environment is broad, modern, and continually evolving - covering cloud, virtualisation, storage, security, and enterprise-scale Wintel systems.

You’ll operate across both 2nd and 3rd Line levels, taking ownership of priority incidents (P1/P2), resolving complex technical issues, and supporting core infrastructure platforms.

Perfect for an Engineer who wants career growth, technical depth, and exposure to large-scale systems.

You’ll work across a modern Microsoft-centric estate covering:

Core Expertise:

Azure Local & Distributed Infrastructure:

• Support server infrastructures unified under Azure Arc
• Monitoring & maintaining hybrid-cloud environments
• Ensuring consistent operations across stores, distribution sites & cloud platforms

Operational Infrastructure Support with EUC:

• Active Directory, DNS, DHCP
• AOVPN & RSA Remote Access
• Citrix
• Enterprise SQL
• MoveIT Automation & FTP
• Monitoring & backup systems
• Support across cloud, datacentre & retail locations
• Manage & maintain physical and virtual server estates

Useful Qualifications (Not Essential)

• Microsoft MCP - Installing & Configuring Windows 10/11
• MCSA or equivalent
• ITIL Foundation
• Degree in IT or related discipline

Why This Role?

• Step into 3rd Line Engineering.
• Join a respected national retailer with real career paths.
• Work with cutting-edge Microsoft cloud & datacentre technologies.
• Hybrid flexibility with regular onsite collaboration.
• Strong team culture with specialist technical peers

Ready to Level Up in 2026?

Call today to secure your interview!

2nd Line IT Service Desk Engineer
Surrey - x5 Days a week onsite

My client within financial services based in the Surrey area are recruiting for a 2nd Line IT Service Desk Engineer.

As a 2nd Line IT Service Desk Engineer, you will be providing IT support to end users.

Must have strong O365 / GPO / Azure / Exchange at Admin level

Provide first response and analysis on incidents and follow through resolution.

Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs

Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday)

2nd Line IT Service Desk Engineer Benefits:

• 22 days holiday + 8 Bank Holiday (Holiday’s increase to 27, 1 additional day per year worked)
• Healthy contributed pension
• Training and development
• Access to a number of financial based products
• Dress down Fridays

2nd Line IT Service Desk Responsibilities:

• Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs
• Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday)
• Document all pertinent end user request information, including name, department, contact information and nature of problem or issue as well as regular updates
• Act as SMEs on fields of expertise, and / or escalate to 3rd line, supervisor, or team leader and service desk manager, as required
• Build rapport and elicit problem details from service desk customers
• Prioritise incidents, service requests and problems and be flexible and able to adjust based on the uniqueness of each one
• Administer and maintain, the corporate estate, (workstations, servers, BYOD, MDM, O365, SaaS & on prem Applications, Azure, etc)
• Identify and become proficient with appropriate software and hardware used and supported by the organisation
• Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications
• Drive an all-inclusive culture that relies in clear, timely, exemplary communication and transparency, by defining expectations, prioritising properly, following through resolution, and conducting post resolution actions (Documentation of resolution as Knowledge Base Articles, post-incident communication, etc)
• Perform under defined timeframes and proactively report any need for deviation
• Attend meetings that may be necessary in the performance of your duties
• Comply with and uphold company policies and procedures, including but not limited to IT, Security, Health and Safety
• Participate in security related exercises, such as patching, security audits and the remediating actions that derive from these as and when required
• Understand the operation of Spam Filtering, Web Security and Antivirus
• Leverage provided RMM tool(s) for monitoring, administration, and remote support
• Administer and maintain the joiners / movers / leavers process in a timely and secure way
• Build and distribute corporate hardware while maintaining inventory and asset registers
• Undertake any additional tasks as may reasonably be required from time to time
• Work as part of a closely knit team of Service Delivery and collaborate effectively on a daily basis with the other IT teams
• Participate in the continual improvement of services and processes
• Create and manage support requests to 3rd party vendors when required and follow to resolution
• Work with the Change Manager as required per the Change Management process

2nd Line IT Service Desk Engineer Skills & Experience:

• Minimum 3 years previous experience in a similar role as a 2nd Line IT Support in an SLA, CSAT, ITIL driven environment
• Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade
• Working understanding of Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware preferably)
• Proven written and verbal communication skills
• Proven analytical and problem-solving abilities
• Knowledge of computing hardware, including PCs, Servers, mobile devices, and laptops
• Out of the box troubleshooting, ability to combine information while understanding the larger scale situation, and skills to communicate with non-technical resources of every level

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

IT Support Technician / 1st Line Helpdesk Evesham office based £25,000 - £27,000 per annum + Competitive Benefits, Monday - Friday, 9:00 - 5:00

Are you the person your friends and family call when their Wi-Fi drops or their laptop freezes? Whether you are a recent IT Graduate or a self-taught tech enthusiast looking for your first professional break, this IT Support Technician vacancy offers the perfect platform to launch your career.

We are not looking for someone to simply “log tickets”; we want an IT Support Technician who is eager to learn how to build and maintain the systems of the future.

What You’ll Be Doing
Forget being stuck on the phone all day. Our support is managed via email and face-to-face interaction. As our IT Support Assistant, you will be the hero on the ground:

• The First Contact: You will triage and resolve tech queries. Sometimes you will fix things remotely; other times you will head to a colleague’s desk to solve the problem in person.
• Building the Tech: You will learn to build laptops from scratch, swap out hardware, and manage high-spec devices.
• System Mastery: You will get hands-on experience with Microsoft 365, Azure, Active Directory, and even our CRM (Dynamics).
• Your Voice Matters: You will join weekly project meetings. As the IT Support Technician, your ideas will be heard because if you see a process that could be improved, we want to hear about it.

Why You’ll Love It

• Growth is Guaranteed: As the company expands across Europe, your role will too. Whether you eventually want to move into Infrastructure Development, 2nd Line Support, or Service Management, they will provide the roadmap to get you there.
• Supportive Culture: They are ambitious and professional, but also friendly and collaborative. They look after their people which is why so many employees stay for the long term.

Who Are You?
The company hires for attitude and train for skill. You might be an IT Graduate, or perhaps you are someone who has spent six months on a basic service desk and is ready for more responsibility.

As the IT Support Assistant, you will need:

• Excellent Communication: You will be talking to everyone from our warehouse team to the Managing Director. You must be approachable, professional, and patient.
• A Natural Curiosity: You should be someone who enjoys taking things apart to see how they work and experimenting with new software.
• A Desire to Develop: You do not need to know everything yet, but you must have a hunger to learn. If you have completed a basic IT course or an ITIL foundation, that would be a significant advantage.

Working for a family-rooted business who are currently modernising our entire digital world and moving to the cloud and refreshing their infrastructure.

If you have a logical mind, a passion for problem-solving, and a friendly approach, this IT Support Assistant role is the ideal next step for you.

Apply now for a confidential conversation.

Our long-standing client, who provides IT consultancy services to a variety of industries across the UK is hiring IT Support Engineer Engineer, ideally with Education or Schools experience to provide 1st and 2nd line suport across a broad ranges od devices including Microsoft 365, Networking (LAN/WAN, VPNSs, Routing, Switching) and basic Server troubleshooting. Our client is offering a basic salary of 33,000 + benefits to be onsite five days per week across located in Ramsgate.

Our client offers fantastic training and an access to the latest training & certifications within their field to you can continue to grow & develop your career.

Core responsibilities:

1. Resolve escalated technical issues across infrastructure, cloud, networking, and applications
2. Diagnose, troubleshoot, and implement configuration changes across customer environments
3. Manage incidents in line with SLAs, KPIs, and best practice
4. Communicate clearly with customers, managing expectations and providing updates
5. Maintain accurate ticketing, documentation, and knowledge base articles
6. Identify recurring issues and contribute to service and process improvements
7. Support projects alongside senior engineers and solutions teams
8. Participate in disaster recovery, business continuity, and security activities
9. Work with vendors and third parties on escalations and advanced fixes

Key technical experience:

• Experience working in a school environment with understanding of safeguarding & data protection within education.
• Significant knowledge of Microsoft operating systems, virtualisation, networking, hardware, & common school technologies
• Proven track record of diagnosing and resolving complex technical issues in a live environment
• Experience supporting and mentoring junior engineers/apprentices
• Strong understanding of ITIL principles and service management best practices

IT Support Engineer (Education)

Identity and Authentication Manager (VP Level) - £120,000 - £125,000 - Permanent Role - Financial Services Overview We are seeking an experienced Identity and Authentication Manager to join the team. This role offers the opportunity to shape the strategic direction of Identity Management and associated toolsets while ensuring service health and driving continuous improvement. You will work primarily with Microsoft Active Directory (on-premises and Azure AD), managing day-to-day operations, maintaining platform standards, and contributing to long-term technical strategy.Role and Responsibilities

• Act as the main escalation point for complex troubleshooting and analysis of BAU incidents.
• Advise on technical direction through workshops and coaching sessions.
• Create and maintain clear technical documentation for peers and less experienced staff.
• Manage and maintain Identity Management platforms, ensuring availability, performance, and security.
• Provide guidance balancing technical facts against business risks for incident resolution and project decisions.
• Drive proactive improvements in processes and procedures using existing tools.
• Produce and interpret service performance and security data for trend analysis and reporting.
• Promote automation and scripting to streamline authentication tasks.
• Collaborate under ITIL frameworks for problem management and root cause analysis.
• Educate other tech functions on authentication technologies and champion customer satisfaction.

Essential Skills & Experience

• In-depth knowledge of Microsoft Active Directory (on-premises) and Azure Active Directory.

• Strong PowerShell scripting skills.

• Minimum 5 years’ experience in Identity Management or Microsoft Systems Engineer certification.

• Experience with Quest AD tools, ADFS, Certificate Services, Privileged Access Management, Single Sign-On protocols.

• Familiarity with Varonis or similar auditing tools.

• Knowledge of cloud resources (IaC, SaaS, Azure fundamentals).

Package

• Salary: £120,000 - £125,000
• Hybrid, with travel to London
• Career Development Opportunities
• Benefits: Pension scheme, professional training, paid holiday

The IT Manager will oversee the technology operations within the energy and natural resources sector, ensuring the efficient functioning of IT systems and infrastructure. This role is based in Hybrid Matlock and requires an individual with a strategic mindset and technical expertise to support and enhance business operations.

Client Details

The employer is a well-established organisation within the energy and natural resources industry. As a small-sized company, they are committed to maintaining high operational standards and utilising technology to drive efficiency and growth.

Description

• Oversee all IT operations and evaluate them according to established goals.
• Manage the installation, configuration, and maintenance of IT systems and networks.
• Troubleshoot and resolve technical issues to minimise downtime.
• Implement new technology solutions to enhance operational efficiency.
• Develop and enforce IT policies to ensure data security and compliance.
• Collaborate with other departments to understand and meet their technology needs.
• Monitor IT budgets and optimise expenses effectively.
• Provide leadership and guidance to the IT team.

Profile

A successful IT Manager should have:

• Strong technical knowledge of IT systems and networks.
• Proven experience in managing IT operations within a business environment.
• Familiarity with the energy and natural resources industry is advantageous.
• Excellent problem-solving and decision-making skills.
• Ability to lead and motivate a team to achieve goals.
• Strong organisational and project management capabilities.
• Person Specification To be truly successful in this role, you will have: Essential:
• Proven experience in an IT Manager or similar leadership role.
• Strong technical knowledge across IT infrastructure, networks, and systems administration.
• Experience with Microsoft 365, Azure, cloud technologies, and cybersecurity best practices.
• Strong leadership skills with the ability to manage and motivate a team.
• Excellent problem-solving skills and ability to manage multiple priorities.
• Strong knowledge of data protection and IT compliance requirements. Desirable:
• Relevant professional certifications (e.g., ITIL, Microsoft Certified, CompTIA, Prince2).
• Experience managing IT projects from inception to delivery.
• Knowledge of ERP systems or other business-critical software.
• Knowledge of extraction industry

Job Offer

• Competitive salary ranging from 50,000 to 60,000 per annum + Benefits
• Hybrid working 2 - 3 days in Matlock
• Permanent position in a growing and stable organisation.
• Opportunity to work in the energy and natural resources industry in Matlock.
• Collaborative work environment with a focus on technology-driven solutions.

If you are an experienced IT professional ready to take on a challenging and rewarding role, we encourage you to apply for this exciting opportunity in Matlock.

Location: Based from our Head Office, TR26
Salary: Competitive, DOE + Excellent Benefits!
Contract: Full time, Permanent

H Tempest Ltd is the nation s largest school photography company with over 500 employees.

Our Head Office and Laboratory is based in St Ives, Cornwall and our Photographers are resident throughout the UK.

We take photographs of children at playgroups and nurseries, primary and secondary schools and graduates at universities and colleges as well as the Armed Forces and Corporate Photography.

Do you want to join us

We are committed to making sure that H Tempest remains the best in the business and a great place to work. Our staff are the most important asset and therefore we will continue to invest in you!

We are seeking a motivated IT Technician to join our team with a solid foundation in IT support and troubleshooting.

You’ll play a key role in providing day-to-day technical assistance, maintaining hardware and software systems, and ensuring smooth IT operations across the organisation.

As our IT Technician you will:

• Provide first and second line IT support to end users, diagnosing and resolving hardware, software, and network issues in a timely manner.
• Set up, configure, and maintain desktops, laptops, printers, mobile devices, and other IT equipment.
• Manage user accounts, permissions, and access rights within Active Directory and other systems.
• Perform routine maintenance tasks, including system updates, patching, backups, and antivirus management.
• Maintain accurate records of IT assets, support tickets, and documentation of procedures and solutions.

In order to be successful in this role you must have / be:

• Proven experience in an IT support or IT Technician role.
• Strong knowledge of Windows operating systems, Microsoft 365, and common business applications.
• Hands-on experience with hardware troubleshooting, including desktops, laptops, and peripherals.
• Ability to explain technical concepts to non-technical staff.
• Excellent verbal and written communication skills.
• Ability to prioritise workload and manage multiple support requests effectively.

It would be great if you had:

• CompTIA A+ / ITIL Foundation or similar certification.
• Experience with networking fundamentals, including TCP/IP, DNS, and DHCP.
• Familiarity with cloud platforms such as Azure or AWS.
• Evidence of continuing professional development.

If you are passionate about providing excellent IT support, enjoy problem-solving, and want to be part of a collaborative team, we invite you to apply for this exciting opportunity.

Join us and help keep our technology running smoothly while making a meaningful impact on our organisation.

Click on APPLY today!

Infrastructure Engineer - Contract role

VIQU IT are currently seeking an experienced Infrastructure Engineer to join a well-established organisation based in Portsmouth. This is a BAU focused role, supporting and maintaining a live environment whilst the organisation completes on-going project work.

The Infrastructure Engineer Role:

As an Infrastructure Engineer, you will be responsible for maintaining, supporting, and optimising the organisation s core infrastructure estate. You ll play a key role in ensuring high availability, performance, and security across the Windows-based environment.

This is an excellent opportunity for someone who enjoys operational stability, proactive improvement, and hands-on infrastructure support within a Microsoft-centric environment.

The Infrastructure Engineer Responsibilities:

• Day-to-day support of Windows server infrastructure
• Administration of Microsoft technologies (Active Directory, Group Policy, DNS, DHCP)
• Management and support of virtual environments (VMware)
• Monitoring system performance and resolving infrastructure issues
• Supporting backup, patching, and upgrade processes
• Assisting with networking support and troubleshooting
• Maintaining security best practices across the environment

The Infrastructure Engineer Technical Skills & Experience:

Essential:

• Strong experience across the Microsoft Windows Server stack
• Active Directory administration
• VMware experience (build, support, and troubleshooting)
• Solid understanding of core networking principles (TCP/IP, VLANs, switching, firewalls)
• Experience working in a BAU / operational support environment

Desirable:

• Fortinet firewall experience
• Exposure to infrastructure security best practices
• Experience working within structured ITIL environments

This position requires regular onsite presence in Portsmouth, with the possibility of hybrid working once established in the role.

If you are interested in the Infrastructure Engineer role, apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website.

Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply).

For more exciting roles and opportunities like this, please follow us on IT Recruitment.

Oracle Database Administrator (DBA)

Contract
Daily Rate: Up to 600 (Inside IR35 via umbrella)
Contract Length: 6 months initially
Location: Sindlesham, Wokingham (1 day per week onsite is required)

Overview:

Our client is seeking an experienced Oracle Database Administrator to provide essential support for Oracle and SQL Server databases within the estate. This role is vital in maintaining the systems that ensure operational continuity in the UK. As part of a dedicated DBA team, the successful candidate will be instrumental in managing an extensive Oracle database estate, ranging from legacy systems to modern deployments.

Key Responsibilities:

Provide 24x7 database management and administration expertise in high availability environments.
Conduct proactive maintenance and monitoring of Oracle databases.
utilise change, problem, incident, and release management tools effectively.
Liaise with third-party service centres as necessary.
Perform technical analyses and engage with other technical leads to adopt best practises.
Assist in application/system transitions to ensure standby and site failover capabilities.
Offer technical assistance and mentoring to junior resources.
Monitor and respond to incidents and requests using workflow management tools.

Knowledge and Qualifications Required:

Degree or higher educational qualification, coupled with significant IT experience.
ITIL certification (minimum foundation level; higher preferred).
Industry-recognised technical certification in database administration.

Experience Required:

Extensive experience in Oracle 12-19C Database and RAC Administration.
Proficient in Oracle ASM, RMAN, GoldenGate, and Enterprise Manager.
Basic UNIX administration and KSH shell scripting skills.
Familiarity with OpenVMS is a plus.
Strong verbal and written communication skills, with experience in writing and reviewing technical documentation.

Desired Experience:

Proven customer-facing experience in an IT service role.
Methodical and positive approach to problem-solving.
Experience in supporting business-critical, real-time systems.
Capability to work independently or as part of a motivated team.
Previous involvement in 2nd line Out Of Hours support and on-site attendance as required.

Working Environment:

Hybrid working model: 1 day per week onsite.
Standard hours: 9 am - 5 pm.

If you are an Oracle DBA ready to make a significant impact in a critical environment, we invite you to apply. Please submit your CV and a brief cover letter outlining your relevant experience. Our client looks forward to welcoming a new member to their team!

Note: Only candidates who meet the eligibility requirements will be contacted for an interview.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

A key role within service operations, responsible for the build, accuracy, integrity, and ongoing maintenance of the Configuration Management Database (CMDB). Looking for an experienced candidate with experience of - • ITIL v4 Configuration Management and CMDB best practices. • Hands-on experience with at least one major CMDB platform such as: • ServiceNow CMDB • Jira / Insight CMDB • Experience working with discovery tools, asset systems, and configuration data sources. • Ability to interpret technical infrastructure (servers, networks, cloud, applications) and map them logically. • Strong analytical, troubleshooting, and data quality assurance skills. • Excellent communication skills and ability to work with both technical and nontechnical stakeholders. This would suit someone who has high attention to detail and commitment to data accuracy, ownership mindset with a strong sense of responsibility who can work cross-functionally and influence without authority. Ensuring all Configuration Items (CIs) and their relationships are properly identified, recorded, controlled, and kept up to date to support effective IT service delivery, impact assessment, change management, compliance, and operational stability. Working closely with engineering, cloud, and service management teams to ensure the CMDB becomes a single, trusted source of truth for the technology estate. CMDB Ownership and Governance CI Discovery, Integration & Data Quality Service Mapping & Dependency Modelling Support for ITSM Processes Reporting & Data Insights Stakeholder Collaboration Preferred Certifications: ITIL Foundation v3/v4 (minimum), ITIL Specialist or higher certifications (advantageous), Platform-specific CMDB certifications (e.g., ServiceNow CISCMDB) are highly desirable. • Security clearance will be mandatory and ability to attain higher clearance levels is essential.

Lead Service Designer / SC Cleared / DV Cleared / Inside IR35 / 580 / 6 Months / Contract / Milton Keynes

A Service Designer is required to lead the coordination of Service Design activity across the Technology and Operations portfolio within a Public Sector organisation as well provide leadership and management of the Service Design function, guiding teams and stakeholders to deliver secure, scalable, and supportable services that meet user and business needs.
Essential:

• Degree or equivalent experience in Computer Science or Information Technology.
• Holds professional level certifications such as ITIL (Foundation or higher), BCS Certificate in Service Design, ISO/IEC 20000 Practitioner (Service Management Standard), Service Integration and Management (SIAM), Lean Six Sigma, TOGAF, AgilePM, or equivalent experience.
• Translate business, user, and operational requirements into coherent, efficient, and cost-effective service designs. Creating end to end Service Design Packages (SDPs).
• Understand Agile and user-centred design approaches, and how they integrate with service delivery.
• Experience leading and line managing Service Designers, providing direction, coaching, and professional development to build capability and excellence across functions.
• Track record of deputising for senior technology leaders, engaging with senior stakeholders and governance forums to provide clear, evidence-based service advice.
• Experience designing secure or air-gapped platforms within the government sector.
• Knowledge of NCSC, GDS, and UK government security frameworks, including Secure by Design, Cloud Security Principles, Government Functional Standards, and the Technology Code of Practice.
• Demonstrate in-depth understanding of service design principles, IT service management frameworks (e.g. ITIL), and end-to-end service lifecycle management.
• Understand enterprise and technical architecture concepts, ensuring service designs align with strategic and operational objectives.
• Lead co-design workshops and apply human-centred design methods to solve strategic problems.
• Awareness of accessibility, inclusion, and usability standards within digital and operational service design.
• Led or managed teams, providing direction and professional development.
• Proven experience leading service design, delivery, and governance of large-scale IT or digital services.
• Have experience producing and maintaining service blueprints, operating models, SLAs, and OLAs that enable effective service delivery.
• Demonstrate success in building relationships with senior stakeholders, influencing technical and business decisions through credible advice.
• Work collaboratively with Technical Architects, Service Owners, Product Owners, and delivery teams to translate requirements into practical and supportable service models.
• Developed service design options and advised on time, cost, quality, and trade-offs.
• Experience designing business continuity, disaster recovery, and resilience solutions.
• Influenced senior stakeholders through credible, evidence-based recommendations.
• Used operational data and metrics to identify and deliver optimisation opportunities.
• Maintained continuous professional development and awareness of emerging tools.

Desirable:

• You will hold membership of a recognised professional body such as BCS or IET.
• Experience of designing for government security classification OFFICIAL and above.
• Awareness of AI technologies to enable operational efficiency and data-driven decisions.

Ideally the successful candidate will currently hold DV clearance but we can consider SC cleared or eligible for SC Clearance.

Howdens are looking for an experienced Test Automation Lead to join our growing core systems team at Howdens. In this role you will lead a team of automation specialists, develop our automation tooling and help drive faster, higher quality releases across our digital platforms, including (url removed). This is a permanent full-time opportunity. Our Automation engineers are based at Brackmills Business Park, Northampton and Croxley Park, Watford therefore we would like you to be based from one of these offices and be expected to travel and work onsite 4 days per week. What you will do - Lead, coach and develop a team of automation engineers - Own and improve automation frameworks and tooling including Tosca, Selenium, Ranorex and Robot Framework - Increase automation coverage to support frequent website releases - Oversee design, build and maintenance of automation scripts - Drive best practice, continuous improvement and platform roadmaps - Partner with stakeholders across IT and the business - Manage vendor relationships and ensure systems remain secure and effective What we are looking for - Extensive experience of developing and managing automation tools and test engineers to support frequent, high quality releases to public facing websites in large organisations. - Hands on experience in managing enterprise test automation solutions in a multi-site environment - Proven track record of leading teams in delivering high-quality test automation solutions and enhancements and upgrades - Strong understanding of modern system, development and support best practices - Familiarity with ITIL service management processes - Effective communicator able to translate technical detail when communicated with stakeholders - Strong leadership skills with the ability to motivate, develop, and retain technical talent - Analytical and problem-solving mindset with a focus on performance optimisation and continuous improvement - Collaborative approach, working effectively across business, technical, and vendor teams - Ability to balance strategic platform development with day-to-day operational needs - The role is based in Northampton, Northamptonshire or Croxley Park in Watford, you must live within 75 minutes of us - Some travel will be expected therefore a Driving License is required What we offer - Competitive salary and annual company bonus - Company car or car allowance - Private medical insurance - Excellent pension scheme (company contribution of up to 12%) - 25 days holiday + bank holidays with the option to buy additional days - Free lunch at our onsite canteen (Howden site only) - Staff Discount - Employee Assistance Programme - Exceptional Reward and Recognition events About Howdens: Howdens Joinery is the UK s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda. As well as the opportunity to develop within a fast paced and commercial environment, you will be part of a rewarding organisation recognised for excellence in the workplace in the Best Big Companies to Work For. How to apply We re building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career, then we re keen to hear from you. Howdens is founded on the principle of being Worthwhile for ALL concerned. We re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email removed) with the job title and location, and we will be happy to help you

Your new company,

My client, is looking for a Service Desk Lead. This is a hybrid role, working 2 days a week on-site, based in Birmingham. They are looking for a strong service desk lead, who has experience working with stakeholders and customers, hands-on experience working as a service desk analyst, someone who is a safe pair of hands, proactive and can take initiative. You will be responsible for managing escalations, making rotas, creating reports.

The experience below is essential for this role:

• Service Desk Lead Experience
• Stakeholder Management Experience
• Hands on Service Desk Experience
• Power Bi
• Experience with ITIL will be a plus

Key Responsibilities:

• Being the first point of contact for escalations from the service desk
• Managing the service desk analysts
• Providing hands-on support if needed
• Creating rotas
• Creating reports
• Keeping stakeholders and customers updated

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at (url removed)

Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team.

You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional service and driving continual improvement.

You’ll be the customer champion within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice.

The role will involve regular (twice weekly) work from the Cardiff HQ; some home working, and some time spent at customer HQs in London (roughly twice per month).

What you’ll be doing:

• Main point of contact for key customers, building trusted relationships and championing their needs.
• Manage contracts and SLAs, reviewing performance and ensuring compliance.
• Lead major incidents; coordinating technical teams and keeping customers informed.
• Work closely with senior stakeholders to discuss service performance, priorities, and improvement plans.
• Manage third-party suppliers to maintain service quality.
• Use data and analytics to identify trends and drive service improvements.
• Lead and support continuous service improvement initiatives.
• Ensure compliance with ISO standards (ISO 27001, ISO 20000) and GDPR.
• Mentor and guide service delivery team members, helping to set high standards for customer service.
• Oversee smooth onboarding and transition processes for new customers.

What we’re looking for:

• 5+ years’ experience in IT Managed Services within the public or private sector.
• Strong understanding of ITSM and ITIL best practices.
• Proven experience in customer-facing leadership roles.
• Analytical and data-driven approach to problem-solving and improvement.
• Excellent communication skills and confidence working with senior stakeholders.
• Resilient, adaptable, and comfortable working in a fast-paced environment.

Salary & Benefits:

Salary will be negotiable depending on experience.

You will also receive a comprehensive benefits package including:

• Private Medical Insurance delivered through BUPA.
• Company pension scheme.
• Group income protection.
• 23 days holiday plus bank holidays.
• Life cover (4 x basic salary).
• Free on-site parking.
• Excellent reward & recognition scheme.
• Genuine opportunities to grow and develop professionally within the business.
• Discounted gym membership

This is an exciting opportunity to join a highly successful organisation in the next stage of their continued growth. If this role sounds like it could be you then we’d love to hear from you!

ServiceNow Technical Project Manager

Competitive package + bonus + flexible benefits

If you’ve built your reputation in ServiceNow delivery and you’re now operating at that level where you’re as comfortable in front of a CIO as you are challenging a solution design, this one’s worth a look.

We’re working with a well-established transformation consultancy investing heavily in its ServiceNow capability across the UK. They’re looking for a Managing Consultant level Technical Project Manager to lead complex ServiceNow programmes from strategy through to successful delivery.

This isn’t a “status report” PM role. It’s for someone who understands the platform properly and can lead with authority.

What you’ll be doing

You’ll take ownership of end-to-end ServiceNow delivery across large, multi-workstream programmes. That means shaping scope, managing commercials, overseeing governance and ensuring what’s being delivered is technically sound and aligned to client objectives.

You’ll sit right between the business and the technical teams, translating executive-level vision into structured roadmaps and practical outcomes. You’ll guide teams across modules such as SPM, ITSM, ITOM, HRSD and IRM - not hands-on building daily, but close enough to the detail to challenge design decisions, ensure best practice and protect delivery quality.

You’ll lead workshops, align stakeholders, manage risk, drive UAT and oversee the transition into BAU. Alongside core delivery, you’ll also contribute to bids, proposals and service development - because at this level, you’re helping shape the practice as well as delivering within it.

This is proper transformation work. Operating model shifts. Cloud-aligned ServiceNow strategies. Complex stakeholder landscapes. The type of programmes that stretch you - in a good way.

What they’re looking for

ServiceNow & Technical Background

• 5+ years within the ServiceNow ecosystem
• Strong exposure to suites such as SPM, ITSM, HRSD and IRM (ITOM beneficial)
• Solid understanding of configuration, integrations and platform governance
• Strong grounding in ITIL principles

Delivery Leadership

• Experience leading enterprise-scale ServiceNow programmes
• Comfortable across Agile, Waterfall and Hybrid environments
• Strong risk management and governance capability
• Confident running workshops and managing senior stakeholders

Consulting & Influence

• Able to bridge business and technology effectively
• Experience coordinating cross-functional delivery teams
• Background in consulting or complex, matrix-style environments helpful
• Exposure to bids, RFPs or proposition development advantageous

Certifications (nice to have)

• ServiceNow accreditations (CSA and relevant module certs)
• ITIL, PMP or PRINCE2

Why this role stands out

You’ll be joining a high-performing ServiceNow practice with real momentum. There’s strong leadership, genuine investment in capability, and clear room to progress.

Hybrid working is embedded. Flexibility is normal, not “approved on exception”. There’s a big focus on professional development - whether that’s certifications, leadership growth or expanding into programme-level transformation work.

If you’re currently a Senior ServiceNow PM, Programme Manager, Lead Consultant or Technical Delivery Lead and you’re ready for something with more influence and more visibility - this could be that move.

Send your CV in for immediate consideration.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

IT Analyst Manchester
35 hours per week Rotating shifts Paid overtime available
Salary up to £34,000 + benefits
Office-based with the option of 1 day a week to work from home

We are delighted to be partnering with a well-established and highly regarded law firm in their search for an IT Analyst to join their Service Team. This is an excellent opportunity for a customer-focused IT professional to play a key role in delivering high-quality technical support within a professional services environment.

Law Firm IT experience is highly desirable for this role

The Role

Reporting to the IT Service Manager, you will act as a primary point of contact for colleagues across the firm, handling support queries via phone, email and in person, all managed through a service desk system and aligned to agreed SLAs and KPIs.

You will provide day-to-day technical support while also contributing to wider IT initiatives and project work when required. The successful candidate will take full ownership of assigned tickets, ensuring timely resolution or appropriate escalation, and maintaining high service standards throughout.

Key Responsibilities

• Deliver responsive, high-quality technical support across a broad technology landscape
• Diagnose and resolve hardware, software and application-related issues
• Manage incidents and service requests through to completion within agreed timeframes
• Undertake user and server administration tasks
• Support and guide colleagues within the IT team where appropriate
• Assist with ongoing IT improvement projects

The role is primarily based in Manchester, with occasional travel to the firm s Liverpool and London offices as required.

Technical Environment

You will support and maintain a range of technologies, including:

• Windows Desktop environments and Windows Server
• Citrix
• Desktop PCs and laptops
• Mobile devices
• Printers and peripheral devices
• Microsoft 365 and Microsoft Office applications (Outlook, Teams, Word, Excel)
• Active Directory (user configuration and management)
• Local area networking, including basic cabling and patching to switches

There will also be opportunities to develop expertise in core legal systems such as iManage and Proclaim.

Working Hours & Benefits

• 35 hours per week, Monday to Friday
• Rotational shifts between 08:00 and 18:00
• Participation in a paid out-of-hours support rota
• Exposure to project work and ongoing professional development

About You

We are seeking someone with at least one year of hands-on IT support experience within a professional services setting. You will be confident working in a structured, SLA-driven environment and comfortable balancing competing priorities.

Key attributes and experience include:

• Strong customer service skills across phone, face-to-face and digital channels
• A disciplined and organised approach to managing workloads
• A proactive mindset with a commitment to continuous improvement
• Excellent troubleshooting and analytical ability
• High attention to detail
• Team-oriented with the ability to collaborate effectively
• Understanding of data protection and confidentiality requirements
• Awareness of Microsoft 365 and current industry technologies

Qualifications

Formal IT certifications such as MCSA or multiple MCPs would be highly advantageous. Candidates working towards entry-level qualifications such as CompTIA A+, MSDST, ITIL Foundation or similar are also encouraged to apply.

Role Overview

We are seeking a Digital Workspace / Field Engineer to join an established end user support function delivering high quality IT services across multiple UK locations. This is a field-based role with a base office, requiring regular travel to client and office sites.

You will play a key role in maintaining secure, compliant, and high performing digital workspaces for end users, supporting hardware, software, and mobile technologies while delivering an excellent customer experience.

Key Responsibilities

• Provide 2nd Line End User Support for hardware, software, and application issues
• Manage incidents and service requests via the ITSM platform (e.g, Hornbill)
• Build, configure, and deploy Windows 10/11 laptops and desktops
• Deliver Laptop Refresh programmes and device lifecycle management
• Administer Microsoft Intune, Autopilot, and mobile device management
• Perform software installations, updates, and patch management
• Monitor device compliance, antivirus, and security tooling
• Support Active Directory administration, including group policies
• Provide basic network troubleshooting (TCP/IP, LAN/WAN)
• Assist with small scale project delivery and rollout initiatives
• Maintain strong communication with stakeholders and end users
• Travel to client as required

Required Skills & Experience

• Proven experience in a 2nd Line / Digital Workspace / EUC / Field Engineer role
• Strong knowledge of Windows 10/11 and Microsoft 365
• Hands-on experience with Microsoft Intune and device management tools
• Experience delivering Laptop Refresh / Device Rollout programmes
• Familiarity with ITSM / ITIL environments
• Understanding of Active Directory administration
• Basic network troubleshooting skills
• Excellent customer service and communication skills
• Comfortable working in client-facing environments
• Full UK driving licence (essential)

Desirable Skills

• Experience with Mobile Device Management platforms (e.g., MobileIron)
• Knowledge of deployment tools such as PDQ
• Exposure to Autopilot and modern endpoint provisioning
• Experience supporting iOS and Android devices

Candidate Profile

We are looking for a hands-on, personable, and proactive engineer who enjoys variety, thrives in a client facing environment, and takes ownership of issues through to resolution. The ideal candidate will balance technical capability with strong interpersonal skills and be comfortable operating both independently in the field and collaboratively within a central IT team.

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Network Business Analyst
Based in Cheshire
Hybrid - 3 days in the office
10+ month Contract

Hiring for a Network Business Analyst to operate at the intersection of business risk, network/security controls, and technical change within a regulated Financial Services environment. This role focuses on bridging business objectives with technical remediation, ensuring requirements are traceable, measurable, and aligned to risk reduction outcomes.

Responsibilities include:
Elicit and document user journeys, process maps, and control requirements
Maintain traceability to NIST CSF categories and regulatory obligations
Write clear user stories with measurable acceptance criteria
Lead UAT coordination and evidence pack preparation
Map as-is / to-be processes across incident, problem, change, and vulnerability
management
Support CAB documentation and stakeholder communications
Quantify risk reduction, SLA improvements, and user impact
Maintain reporting dashboards demonstrating measurable value

Skills and Experience:
5+ years’ Business Analyst experience within FSI, network, or security programmes
Strong knowledge of ITIL practices and ServiceNow workflows
Strong data literacy with ability to convert qualitative risk into measurable
outcomes
Excellent stakeholder engagement and facilitation skills
Cisco / Splunk / Zscaler experience would be desirable.

Please apply for immediate interview!

CBSbutler is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. CBSbutler is an Equal Opportunities employer and we encourage applicants from all backgrounds.

Location: Hybrid (60% onsite / 40% remote)
Duration: Contract through to November 2026

Role Overview

We are seeking an experienced Network Technical Integration Lead to drive engineering execution, ensure quality delivery, and lead safe, controlled change into production environments.

This is a senior technical leadership role focused on resilience, automation-first engineering, and end-to-end design accountability. You will coach engineers, embed SRE best practices, and ensure non-functional requirements (NFRs) are engineered into every solution.

Key Responsibilities

• End-to-End Design Ownership
• Change & Release Engineering
  Define and execute structured change rehearsals, smoke testing, soak testing, and production rollbacks.
• Automation & Infrastructure as Code
• Site Reliability Engineering (SRE) Practices
  Implement error budgets, reduce toil, and enhance reliability engineering standards.
• Operational Excellence & Continuous Improvement

Essential Experience

• 8-10+ years’ experience across network and security engineering (design, build, operate)

• Strong troubleshooting across multiple layers:

  • Network
  • Identity
  • Endpoint
  • Proxy
  • SIEM / SOAR

• Hands-on automation experience (e.g., Ansible, Terraform, GitHub, Azure DevOps)

• Proven ITIL change leadership experience

• Major Incident Management (MIM) exposure

Desirable Certifications

• CCNP / CCIE
• Zscaler Professional
• Fortinet NSE 4+
• Splunk Admin / Enterprise Security
• ITIL 4 Managing Professional (or equivalent)

Success Metrics

• Reduced change failure rate
• Improved MTTR (Mean Time to Resolution)
• Increased automated test coverage
• Higher percentage of changes moved to standard/automated models
• Measurable reduction in repeat incidents

This role is ideal for a technically strong, automation-driven engineering leader who thrives in complex enterprise environments and is passionate about building resilient, production-ready network platforms.