Infrastructure/ Server Engineer - 12 - month FTC Location: Glasgow | Salary: Competitive VIQU is recruiting a Server Engineer to join a leading professional services organisation, supporting a modern Microsoft-led hybrid environment spanning on-prem and cloud technologies. This is a hands-on, senior technical role focused on maintaining and improving core infrastructure, driving automation, and delivering ongoing infrastructure projects. Key Responsibilities Manage and support core Microsoft infrastructure, including Windows Server and Active Directory
Maintain and optimise hybrid environments across Azure and Microsoft 365
Support identity services, including ADFS, SSO, and migrations to Entra ID
Administer VMware environments and enterprise storage (Dell EMC, HPE, vSAN)
Develop automation using PowerShell and other scripting tools
Ensure high availability through clustering and best practice design
Operate within ITIL processes, including change and incident management
Collaborate with cross-functional teams to deliver infrastructure improvements and projects
Key Requirements Strong experience with Microsoft infrastructure (Active Directory, Windows Server 2016–2022)
Experience with Azure and Microsoft 365 environments
Knowledge of Entra ID and modern identity solutions
Hands-on experience with VMware or similar virtualisation platforms
Strong scripting/automation skills (PowerShell or equivalent)
Solid understanding of networking fundamentals
Experience working within ITIL or structured environments
To Apply: Reach out to Phoebe Rees via the VIQU website or LinkedIn. Referral bonus available (T&Cs apply)

IT Support Engineer | 6 Month Contract | Dereham My client is looking for an IT Support Engineer to manage BAU workload and provide 1st and 2nd line support. The ideal candidate will be personable with a professional passion for providing high quality IT support services. Key responsibilities of the IT Support Engineer: - Provide 1st and 2nd line support across the business. - Troubleshoot and resolve issues related to M365, Active Directory and Windows 11. - Diagnose and resolve network connectivity and troubleshooting issues. - Contribute to technology updates and develop ITIL best practices. - Providing support with additional IT projects. IT Support Engineer Experience/Technologies: - Understanding of Windows 10/11 operating system – Administration and support - Microsoft Stack including Office 365 and Intune – Administration and support - Active Directory – Administration and management - Using ticketing system to respond to portal requests – User support - Communication and interpersonal skills. The successful IT Support Engineer candidate will be commutable 5 days a week to Dereham. Apply now to speak with VIQU IT in confidence. Or reach out to Matt Farrell via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment

Job Title: IT Field Services Engineer
Department: IT
Reports To: Systems Manager
Location: Nationwide, covering sites across England
Salary: Competitive plus benefits (includes use of company vehicle) Vella Group is a leading UK accident repair and automotive services business, known for quality, innovation and customer care. Over recent years the Group has experienced strong and sustained growth, expanding its national footprint, investing heavily in people, technology and facilities, and building long‑term partnerships with insurers and manufacturers. As we continue to grow, we’re looking for motivated individuals who want to develop their careers within a forward‑thinking, fast‑moving organisation where progression and performance are genuinely valued. This newly created IT Field Services Engineer role is a key position within the IT Services team, responsible for ensuring the smooth and efficient operation of all IT equipment across the Vella Group sites. This includes the installation, maintenance, and troubleshooting of a wide range of technologies, from comms cabinets and network infrastructure to end-user devices like laptops and printers. The role also involves collaborating with the Integration team to provide technical support during acquisitions, ensuring a seamless transition of IT systems and services. Additionally, the Field Services Engineer will contribute to the IT Service Desk, providing first-line support to end-users when not deployed in the field. Responsibilities and Accountabilities: Site Support: Provide on-site technical support to all Vella Group locations.
Install, configure, and maintain IT equipment, including network infrastructure, servers, workstations, printers, and peripherals.
Troubleshoot and resolve hardware and software issues.
Ensure the smooth operation of comms cabinets and associated equipment.
Maintain accurate inventory of IT assets at each site. Acquisition Integration: Work closely with the Integration team to support the onboarding of new acquisitions.
Assess the IT infrastructure of acquired companies.
Migrate and integrate IT systems and services into the Vella Group environment.
Provide technical guidance and support to acquired companies during the transition process. IT Service Desk: Provide first-line support to end-users via phone, email, and remote access tools.
Log and track support requests in the IT service management system.
Escalate complex issues to higher-level support teams.
Contribute to the development of knowledge base articles and documentation. Other: Maintain up-to-date knowledge of current and emerging technologies.
Adhere to IT best practices and security protocols.
Participate in IT projects and initiatives as required. Skills, Knowledge and Experience: Essential: Proven experience as an IT Field Services Engineer or similar role.
Strong understanding of network infrastructure, including LAN/WAN, TCP/IP, and firewalls.
Hands-on experience with cloud computing (Azure).
Proficient in troubleshooting and resolving hardware and software issues.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team. Valid driver’s license. Desirable: Familiarity with ITIL best practices.
Industry certifications (CompTIA A+, Network+, etc.).
An understanding of the accident repair sector or the automotive insurance industry.
Experience of Manage Engine Endpoint Central.
An awareness of Meraki Firewalls and Switches or similar. #IND1
#LI-AH1 REF-(Apply online only)

Are you an experienced, people focused Service Delivery Manager looking for a role where you can lead from the front in a structured, customer-centric environment? Our client is an established and growing managed IT services provider with a strong reputation for quality and care. This role offers the opportunity to take real ownership of service delivery within a close-knit team and the chance to shape and improve how services are delivered across the business. Service Delivery Manager Waterlooville (Hybrid - 3 days office, 2 days home) £47,000 to £53,000 per annum In this role, you will be working within a team of 11 accountable for the day-to-day performance of managed IT services, the development of the Service Desk and Specialist Engineering teams, and the overall customer experience. Looking fir someone experienced, logical, and driven - someone who can hit the ground running, bring clarity and structure, and isn't afraid to constructively challenge when needed. Key Responsibilities Lead, support, and develop the Service Desk and Specialist Engineering teams in a positive, people-first environment \* Own day-to-day service delivery across all managed services \* Conduct regular one-to-ones, performance reviews, and development planning \* Maintain and improve service management practices aligned with ISO/IEC (phone number removed) \* Identify and deliver service improvement initiatives \* Use service data and feedback to inform decision-making \* Collaborate with Security, Operations, and wider teams to ensure smooth transition of new or changed servicesSkills and Experience Essential: \* Proven experience in a Service Delivery Manager or similar role within IT services \* Strong background leading and developing technical teams \* Experience working within an ISO/IEC (phone number removed) aligned environment (using it to improve service, not just for compliance) \* Solid understanding of IT service management principles (incident, problem, change, request) \* Experience owning SLAs, service reporting, and improvement initiatives \* Confident communicator with the ability to manage escalations professionally and empathetically \* Structured, organised, and comfortable taking accountability Desirable: \* ITIL certification (or equivalent practical experience) \* Experience supporting ISO audits \* Background within an MSP environment \* Experience working alongside Customer Success or relationship management teams Why Apply? This is a local opportunity within a smaller, caring organisation where you can genuinely make an impact. You'll have visibility across the business, the chance to learn broadly, and the autonomy to shape service delivery in a meaningful way. If this Service Delivery Manager opportunity sounds of interest, please contact Chris Lynes at Spectrum IT Recruitment Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy

We’re working with a global organisation to appoint a 3rd Line Infrastructure Engineer to support and evolve their enterprise IT environment. This is a senior, hands-on role with ownership of complex incidents, critical infrastructure, and high-impact projects across multiple sites. The Role \* Own and resolve 3rd line BAU and P1 incidents, including on-call rota \* Act as the senior escalation point for infrastructure and network issues \* Deliver and support infrastructure, network, and security projects \* Lead root cause analysis for major incidents and service outages \* Maintain high availability across servers, networks, and core platforms \* Support monitoring, change, and out-of-hours maintenance activities \* Mentor and support junior engineers Key Experience \* Proven 3rd line infrastructure engineering background (ideally MSP) \* Strong networking expertise (Cisco/HPE switches, routing, firewalls, wireless) \* Microsoft stack: Azure AD, Windows Server, Active Directory, GPO, O365, SCCM, RDS \* Virtualisation & storage: VMware, SAN (FC / iSCSI) \* Backup & recovery: Veeam (including M365) \* Linux (Ubuntu) exposure and automation experience beneficial \* Strong awareness of cyber security best practices Desirable \* Vendor certifications (Microsoft, Cisco, VMware, Juniper) \* PowerShell or scripting experience \* ITIL v4 This is an excellent opportunity to work in a global, business-critical environment with exposure to enterprise-scale infrastructure and long-term development

We’re working with a global organisation to appoint a remote Senior 3rd Line Infrastructure Engineer to support and evolve their enterprise IT environment. This is a senior, hands-on role with ownership of complex incidents, critical infrastructure, and high-impact projects across multiple sites. We are looking for someone with strong Network experience from an MSP environment. The Role \* Own and resolve 3rd line BAU and P1 incidents, including on-call rota \* Act as the senior escalation point for infrastructure and network issues \* Deliver and support infrastructure, network, and security projects \* Lead root cause analysis for major incidents and service outages \* Maintain high availability across servers, networks, and core platforms \* Support monitoring, change, and out-of-hours maintenance activities \* Mentor and support junior engineers Key Experience \* Proven 3rd line infrastructure engineering background (MSP Background) \* Strong networking expertise (Cisco/HPE switches, routing, firewalls, wireless) \* Microsoft stack: Azure AD, Windows Server, Active Directory, GPO, O365, SCCM, RDS \* Virtualisation & storage: VMware, SAN (FC / iSCSI) \* Backup & recovery: Veeam (including M365) \* Linux (Ubuntu) exposure and automation experience beneficial \* Strong awareness of cyber security best practices Desirable \* Vendor certifications (Microsoft, Cisco, VMware, Juniper) \* PowerShell or scripting experience \* ITIL v4 This is an excellent opportunity to work in a global, business-critical environment with exposure to enterprise-scale infrastructure and long-term development

Project Manager (Technical) - Stoke on Trent Our client is seeking an experienced Project Manager with a technical background to lead the delivery of complex, high-impact projects within the defence sector. Working closely with the Head of Projects, you’ll take full ownership of projects from planning through delivery and transition, ensuring they are delivered on time, within scope and budget, while meeting strict quality and security standards. You’ll collaborate closely with technical teams, stakeholders and partners to drive successful outcomes and continuous improvement. What you’ll be doing: Leading medium to large‑scale technical projects end‑to‑end.
Creating and managing robust project plans, budgets and resources.
Coordinating cross‑functional teams using Agile and Waterfall methods.
Managing risks, issues and change effectively.
Providing clear, timely updates to stakeholders.
Ensuring smooth transition into live service and capturing lessons learned.
This role would suit someone who thrives working in complex technical environments. You will be working on projects where you can truly make an impact. We’re looking for someone with over 5 years experience in project management, with background of delivery complex technology projects. Experience working in Agile and Waterfall environments. Prince2 Practitioner or PMP or similar. Also, ITIL 4 Foundation is desirable but not essential. Working on exciting high security technical projects, due to the nature of the sector our client operates in we are looking for candidates who are SC cleared or would be happy to obtain SC clearance if successful. Our client has been going from strength to strength and offer opportunities for progression and development. For more info please get in touch

Since its inception in 2005, Evolve has been driven by a commitment to revolutionise the support provided to hard-working multi-site brands often overlooked by traditional technology providers. Our tailored approach addresses the unique challenges faced by these brands, emphasising exceptional technical support and customer service. This covers GDPR Compliant Guest Wi-Fi, SD WAN Networks, Managed Wi-Fi/LAN Infrastructure, Broadband / Leased Lines, Network Security, PCI Consultancy, and structured cabling. ​ Job Summary​ The Problem & Change Manager is responsible for leading the Problem and Change Management disciplines, ensuring effective, consistent and scalable processes are developed, embedded and adopted across all services and suppliers.​ The role will coordinate rapid response to major incidents and systemic issues, whilst also governing and improving the end-to-end change lifecycle, ensuring that all changes are assessed, approved, implemented and reviewed in a controlled and low-risk manner.​ This role will play a key part in transitioning ownership of Problem and Change practices into Service Desk and NOC leadership, and supporting the implementation of structured workflows within Halo PSA.​ Key Accountabilities​ Incident & Problem Management​ \* Lead the rapid response and resolution of major incidents, minimising downtime and service disruption. \* ​Investigate recurring issues, identify root causes, and implement permanent fixes to improve service stability. \* ​Produce reporting and analysis on incident trends, problem backlogs, and resolution rates to drive continuous improvement. ​ \* Act as the main escalation point for high-priority incidents. Change Management​ \* Own and continuously improve Change Management processes in line with ITIL best practice. \* ​Manage and chair Change Advisory Board (CAB) meetings, ensuring robust risk assessment, impact review, and clear decision-making. \* ​Oversee all change activity (Standard, Normal, Emergency), ensuring changes are documented, risk assessed, and successfully implemented. \* ​Monitor change success and failure rates, reducing poorly controlled changes and associated incidents. ​ \* Support automation and process optimisation within Halo PSA. Operational Governance & Service Delivery​ \* Ensure Incident, Problem, and Change processes are consistently followed across all teams. \* ​Act as the escalation point for high-risk changes and critical service issues. \* ​Work within SLAs and performance targets, ensuring service continuity during core operational hours. ​ \* Lead continuous improvement initiatives to enhance service quality and operational efficiency. Reporting & Continuous Improvement​ \* Produce regular management information on incidents, problems, and change performance. \* ​Analyse trends and use data to drive service improvements and informed decision-making. ​ \* Lead service reviews with internal teams and customers, focusing on risks, performance, and improvement opportunities. Leadership & Stakeholder Engagement \* Work closely with Service Desk, NOC, technical teams, and customers to ensure effective communication and service coordination. \* ​Coach managers and teams to build ownership of problem resolution, change quality, and risk awareness. \* ​Build strong customer relationships, increasing confidence in service stability, governance, and delivery. ​ \* Provide guidance and training on ITIL-aligned best practice.​ About you:​ Qualifications, Skills & Experience:​ - Background in Computer Science, Information Technology, or a related field. - ​Strong understanding of service and application delivery, including experience in successfully meeting (SLAs). - ​Familiarity with ITIL frameworks and service delivery software is beneficial. - Ability to analyse complex problems from multiple perspectives and make quick, informed decisions. - Excellent verbal and written communication skills, with the ability to negotiate effectively and engage with stakeholders at all levels. - Experience with project management principles is advantageous. - Ability to prioritise tasks effectively, work well under pressure, and make sound decisions in high-stakes situations. - ​Strong ability to present technical information in business-friendly language, ensuring clarity for both technical and non-technical audiences. - Highly self-driven with a keen eye for detail and a commitment to maintaining​high standards. - ​Proven ability to assess situations critically, evaluate solutions, and implement effective resolutions. - ​A strong commitment to delivering exceptional customer service. - ​Extensive experience working within team-oriented and cross-functional environments.​ - A solid understanding of organisational goals and objectives, ensuring alignment with IT service management practices.​ Why Evolve?​ At Evolve, you'll be joining a dynamic and passionate team that's committed to building something special. We offer a competitive compensation package, a collaborative work environment, and the opportunity to make a real impact on our company's success.​ We have created a working environment where you can be yourself and give your all. You will be called on to out-think the competition and work closely with your colleagues to produce innovative ideas and deliver impressive results for our customers. This is your chance to be effective, and impressive performance will take you far

Location: Milton Keynes Area
Shift Pattern:24/7 Rota (including nights & weekends)
Sector: Technology Solutions Provider
NOTE: This role requires the ability to obtain UK Security Check (SC) clearance. To be eligible, you must have lived in the UK for the past 5 years and be willing to undergo government‑led vetting.
Ideally you will be a SC-200: Microsoft Security Operations Analyst. Other SOC Analyst / Security certifications (e.g. CompTIA Security+) will be considered but you must have passed the SC-200 exam by the end probation.
Willingness to participate in shifts for a 24hr service coverage rota including overnight & weekend hours is essential.
Join a high-performing SOC protecting customers across finance, manufacturing and retail. We’re looking for a Cyber Security SOC Incident Analyst to join a small, highly skilled SOC Operations team within a leading international technology solutions provider. You’ll play a critical role in monitoring, detecting and responding to cyber threats 24/7, safeguarding customer environments and supporting continuous service improvement.
Role responsibilities:
Monitor, triage and respond to security incidents using Microsoft Sentinel, Microsoft Defender XDR and ticketing systems.
Follow ITIL v4 processes across Incident, Problem and Service Request management.
Escalate complex issues to the on-call SOC Network & Infrastructure team when required.
Produce weekly and monthly reporting, including analytics, for selected customers.
Manage SOC tooling, configurations and updates.
Contribute to continuous improvement initiatives across the SOC.
Work as part of a 24/7 shift rota, including nights and weekends.
Support customers across multiple sectors, including finance, manufacturing and retail.
Essential skills & experience:
Microsoft Sentinel (operations & administration)
Microsoft Defender XDR
Microsoft 365 administration
Azure cloud services
Windows & Linux OS administration
Networking fundamentals (DNS, SSL, routing, IP, domains)
Programming/scripting (PowerShell, Python, C#, Go)
Strong analytical mindset and evidence-based approach
Excellent written and verbal communication skills
Ability to work independently and handle confidential information professionally
Qualifications:
SC-200: Microsoft Security Operations Analyst (required; can be completed by end of probation)
Additional SOC/security certifications (e.g., Security+) welcomed
ITIL 4 Foundation desirable
Experience:
Minimum 2 years in a similar SOC environment, or
3 years as a Systems Administrator with SOC exposure
Why join us:
Work with cutting-edge Microsoft security technologies
Be part of a collaborative, specialist SOC team
Exposure to diverse customer environments and threat landscapes
Opportunities for professional development and certification
A culture built on ISO 27001, ISO 9001 and ISO 22301 standards
If you’re a motivated SOC professional who thrives in a fast-paced, mission-critical environment, we’d love to hear from you.
Apply now and help us protect customers across multiple industries from evolving cyber threats

Project Test Manager Location: Hampshire (Onsite) Duration: 18 Months Clearance: DV Clearance required (Active) Rate: £550 to £600 per day - Outside IR35 Overview We are seeking a Project Test Managerto provide specialist oversight and assurance across a highly secure government IT infrastructure programme. This role will focus on managing and governing the test and trial activity, ensuring that infrastructure capabilities are validated, risks are identified early, and delivery remains aligned to operational requirements. The successful candidate will act as a trusted adviser to programme leadership, providing independent challenge, structured guidance, and leadership across complex test environments. Key Responsibilities Provide strategic oversight and assurance of Test & Trials activity across the programme
Review and shape Test & Trials Strategies, Plans, and governance frameworks
Advise programme leadership on test readiness, risks, and delivery confidence
Provide independent challenge to ensure robust validation and assurance practices
Support planning and execution of system integration, acceptance, and operational trials
Engage with engineering, cyber, and operational stakeholders to ensure coordinated test delivery
Produce high-level assurance reporting and readiness assessments
Identify delivery risks and recommend mitigation strategies
Support transition into service and operational acceptance activities Essential Skills & Experience Active DV Clearance (mandatory)
Strong experience delivering Test & Trials consultancy or leadership within secure government or defence environments
Demonstrable experience shaping test governance, strategy, and assurance frameworks
Background working on secure IT infrastructure or complex systems programmes
Experience advising senior stakeholders on test readiness and delivery risk
Strong understanding of integration, system, and operational testing principles
Ability to operate effectively within highly controlled, security-sensitive environments Desirable Experience Experience supporting MOD, Defence, or National Security programmes
Familiarity with secure networks or infrastructure-based delivery environments
Experience providing independent assurance or programme-level consultancy
Knowledge of structured delivery methodologies (e.g., PRINCE2, ITIL, Agile)

Job Title: Dynamics 365 Developer & Support Engineer (Lead)

Location: Hybrid - London (2 to 3 days on site)
Salary: £87,000 per annum + benefits
Contract Type: Permanent

Overview

We’re recruiting a Dynamics 365 Developer & Support Engineer (Lead) to take ownership of the design, development, and support of Microsoft Dynamics 365 and Power Platform solutions.

This is a senior, hands-on role blending development leadership with day-to-day technical support. You’ll shape solution design, drive integrations, and ensure robust, secure, and high-performing systems across a complex Microsoft ecosystem.

Key Responsibilities

Development

• Design, develop, and enhance Dynamics 365 CE applications aligned with best practice.
• Build and configure workflows, plugins, automations, and integrations across Power Platform (Power Apps, Power Automate, Dataverse, Power BI).
• Integrate Dynamics 365 with Azure Logic Apps, API Management, and other enterprise services.
• Implement and manage CI/CD pipelines and GIT version control.
• Collaborate closely with Product Managers and business users in an Agile SCRUM environment.
• Ensure quality assurance and compliance with OWASP Top 10 and security standards.

Support

• Provide 2nd and 3rd line support across Dynamics CRM applications.
• Manage incidents, service requests, and changes following ITIL processes.
• Monitor CRM performance and proactively resolve operational issues

Skills & Experience Required

Essential

• Proven technical expertise in Dynamics 365 CE configuration and customisation.
• Hands-on with Power Platform including Power Apps, Power Automate, Power BI, and Dataverse.
• Strong integration skills with Azure Logic Apps, REST/SOAP APIs, and KingswaySoft.
• Experience with CI/CD, DevOps, and GIT version control.
• Proficient in SQL, SSIS, and Azure Data Factory (ADF).
• Working knowledge of Agile/SCRUM and OWASP principles.
• Excellent stakeholder management, communication, and problem-solving skills.

Desirable

• Exposure to Copilot and AI-driven tools.
• ITIL certification or experience working in ITIL environments.
• Performance tuning and data migration expertise.

*Rates depend on experience and client requirements

Application Support Lead required to join a fast-growing, specialist software company delivering mission-critical solutions to a global client base within a highly regulated industry (remote - must be UK based). Their platform is trusted by major international brands, and as they continue to scale, they're looking for someone to take their support function to the next level. This is a high-impact leadership role where you'll have real ownership, influence, and the opportunity to shape how customer support is delivered across the business. What you'll be doing You'll take the lead in shaping and driving a high-performing customer support function, ensuring a seamless and high-quality experience for clients. Day-to-day, you'll oversee application support, making sure issues are resolved efficiently while maintaining a strong customer-first mindset across the team. You'll play a key role in managing software releases and upgrades, ensuring deployments are smooth, well-communicated, and minimally disruptive. Alongside this, you'll embed and evolve IT Service Management best practices, bringing structure and consistency to incident, problem, and change processes. Acting as the main point of contact for third-party infrastructure providers, you'll ensure hosted environments are secure and reliable, while also keeping a close eye on performance metrics such as SLAs and customer satisfaction to continuously improve service delivery. Collaboration will be central to your role, working closely with Product, Engineering, and Commercial teams, while also taking ownership of support-related costs, forecasting, and overall operational efficiency. What they're looking for \* Experience in a senior support or service delivery leadership role \* Background in software, SaaS, or hosted/cloud environments \* Strong knowledge of ITSM frameworks (ITIL preferred) \* Experience managing releases and communicating technical changes \* Proven ability to manage third-party suppliers or service providers \* Excellent stakeholder management and communication skills \* Experience with Jira and Salesforce The package The role comes with a salary £50-55k alongside benefits which include a discretionary bonus. They offer remote-first working environment that supports work-life balance (must be UK based). On top of this, you'll have access to funded training and development programmes, a home office allowance to set yourself up for success. If this sounds of interest, please apply or reach out to Matt MacAlpine. Cathcart Technology is acting as an Employment Agency in relation to this vacancy.

IT Support Engineer | 6 Month Contract | Dereham My client is looking for an IT Support Engineer to manage BAU workload and provide 1st and 2nd line support. The ideal candidate will be personable with a professional passion for providing high quality IT support services. Key responsibilities of the IT Support Engineer: - Provide 1st and 2nd line support across the business. - Troubleshoot and resolve issues related to M365, Active Directory and Windows 11. - Diagnose and resolve network connectivity and troubleshooting issues. - Contribute to technology updates and develop ITIL best practices. - Providing support with additional IT projects. IT Support Engineer Experience/Technologies: - Understanding of Windows 10/11 operating system - Administration and support - Microsoft Stack including Office 365 and Intune - Administration and support - Active Directory - Administration and management - Using ticketing system to respond to portal requests - User support - Communication and interpersonal skills. The successful IT Support Engineer candidate will be commutable 5 days a week to Dereham. Apply now to speak with VIQU IT in confidence. Or reach out to Matt Farrell via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply).

Are you an experienced, people focused Service Delivery Manager looking for a role where you can lead from the front in a structured, customer-centric environment?

Our client is an established and growing managed IT services provider with a strong reputation for quality and care. This role offers the opportunity to take real ownership of service delivery within a close-knit team and the chance to shape and improve how services are delivered across the business.

Service Delivery Manager
Waterlooville (Hybrid - 3 days office, 2 days home)
47,000 to 53,000 per annum

In this role, you will be working within a team of 11 accountable for the day-to-day performance of managed IT services, the development of the Service Desk and Specialist Engineering teams, and the overall customer experience.

Looking fir someone experienced, logical, and driven - someone who can hit the ground running, bring clarity and structure, and isn’t afraid to constructively challenge when needed.

Key Responsibilities

• Lead, support, and develop the Service Desk and Specialist Engineering teams in a positive, people-first environment
  Own day-to-day service delivery across all managed services
  Conduct regular one-to-ones, performance reviews, and development planning
  Maintain and improve service management practices aligned with ISO/IEC (phone number removed)
  Identify and deliver service improvement initiatives
  Use service data and feedback to inform decision-making
  Collaborate with Security, Operations, and wider teams to ensure smooth transition of new or changed services

Skills and Experience

Essential:
Proven experience in a Service Delivery Manager or similar role within IT services
Strong background leading and developing technical teams
Experience working within an ISO/IEC (phone number removed) aligned environment (using it to improve service, not just for compliance)
Solid understanding of IT service management principles (incident, problem, change, request)
Experience owning SLAs, service reporting, and improvement initiatives
Confident communicator with the ability to manage escalations professionally and empathetically
Structured, organised, and comfortable taking accountability

Desirable:
ITIL certification (or equivalent practical experience)
Experience supporting ISO audits
Background within an MSP environment
Experience working alongside Customer Success or relationship management teams

Why Apply?

This is a local opportunity within a smaller, caring organisation where you can genuinely make an impact. You’ll have visibility across the business, the chance to learn broadly, and the autonomy to shape service delivery in a meaningful way.

If this Service Delivery Manager opportunity sounds of interest, please contact Chris Lynes at Spectrum IT Recruitment

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

This 1st Line Support Engineer role offers a structured, supportive environment where you can build your technical skills, take ownership of real issues, and progress into more advanced technical responsibilities as your experience grows.

1st Line Support
Waterlooville 2 days a week remote
28,000

About the Role
We’re looking for a reliable and customer-focused 1st Line Support Engineer to join a busy Service Delivery team. As the first point of contact for customers, you’ll play a key role in delivering a calm, structured, and professional support experience.
This is an ideal opportunity for someone who enjoys solving problems, working within clear processes, and providing consistent, high-quality first-line IT support in a managed services environment.
You’ll be responsible for handling incidents and service requests, keeping customers informed, and ensuring every interaction is clear, organised, and reassuring.

What You’ll Be Doing

• Acting as the first point of contact for IT support queries
• Managing and resolving first-line incidents and service requests
• Logging, categorising, and updating tickets accurately
• Keeping customers informed with clear and timely updates
• Escalating more complex issues with structured handovers
• Supporting user administration tasks (e.g. joiners, movers, leavers)
• Identifying recurring issues and helping improve service efficiency
• Working within defined SLAs and established processes

What We’re Looking For
Essential:

• Experience in first line support (ideally within an MSP or IT services environment)
• Strong knowledge of Microsoft 365 (user admin and troubleshooting)
• Experience using a ticketing system
• Full UK driving license
• Excellent communication skills with a calm, professional approach
• Ability to follow structured processes and maintain accurate records

Desirable:

• Familiarity with ITIL or other IT service management frameworks
• Experience working in structured or standards-driven environments

What’s on Offer

• Hybrid working (3 days office / 2 days remote)
• Company pension scheme
• Life assurance
• Private healthcare
• Generous holiday allowance (with increases over time)
• Additional leave for birthdays and Christmas
• Professional development opportunities
• Employee assistance programme
• Volunteer days
• On-site parking
• Casual Fridays with breakfast and refreshments

Apply Now
To apply for this 1st Line Support role, please apply on online or you can forward your CV to (url removed) or call Ruby on (phone number removed).

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Working with a leading brand in Birmingham in their search for an IT Change Programme Director to join them on a permanent basis. Paying £110,000 base + £9,000 car allowance + 15 bonus. Hybrid working.

Extensive experience in enterprise scale IT portfolio management and change delivery, with accountability for complex, multi year programmes

• Strong knowledge of governance frameworks, PMO practices, and financial management, including portfolio prioritisation, benefits realisation, and investment decision making aligned to functional and enterprise strategy.
• Demonstrable experience in anticipating, assessing, and managing operational and portfolio level delivery risk, applying sound judgement to navigate ambiguity, dependencies, and competing priorities.
• Expertise in stakeholder engagement and cross functional integration, influencing senior leaders and facilitating alignment across IT, business functions, and external partners to achieve shared outcomes.
• Proven capability in leading through managers, building high performing teams, developing leadership capability, and holding leaders accountable for delivery, performance, and cultural outcomes.
• Expertise in managing external service providers and strategic partners, with strong commercial acumen across contract negotiation, supplier performance management, and value optimisation.

Demonstrated ability to lead change at scale, championing continuous improvement, modern delivery practices, and adoption of new technologies to enhance business outcomes.

• Excellent leadership, communication, and influencing skills, including the ability to challenge constructively, manage difficult conversations, and negotiate trade at executive level.
• Qualifications in project/programme management and experience of working with other frameworks/methodologies such as COBIT, ITIL, Agile and TOGAF.

150 per day, Inside IR35

6 months initial contract

Role Overview
We are seeking an IT Support Engineer to provide onsite support within a busy operational site environment. This is a hands-on role supporting end user devices, troubleshooting hardware and software issues, and ensuring a high standard of service delivery. The engineer must be comfortable working independently and delivering consistent, user facing support.

Key Responsibilities
Provide deskside support for PCs, laptops, mobile devices and peripherals
Diagnose and resolve hardware and software issues across Windows 10 and Windows 11 environments
Build, configure, replace and troubleshoot end user hardware
Support mobile devices including iPhones and Blackberry
Assist with data backup and recovery processes
Work within virtual, MDM and VPN environments
Log, update and manage tickets within ServiceNow
Maintain accurate documentation of incidents and resolutions
Deliver high quality customer service to end users
Follow defined ITIL based processes and procedures

Required Skills and Experience
Proven experience in Level 2 IT support or similar role
Strong understanding of IT fundamentals including networks, hardware and domains
Good working knowledge of Windows 10 and Windows 11
Experience supporting end user hardware and software issues
Familiarity with Microsoft Office applications and Lotus Notes
Experience supporting mobile devices
Understanding of data backup techniques
Experience working within an ITIL environment
Strong communication and customer facing skills
Logical and analytical approach to troubleshooting
Ability to work independently and manage workload effectively

Desirable
Familiarity with Microsoft SCCM
Experience working with ServiceNow
Exposure to virtualisation, MDM and VPN environments

Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Provider, recently ranked as World class by the Best Companies to work for awards.

Be a key player in our Technical Services team

This is an onsite IT Support Engineer role, and we are looking for a highly motivated and driven individual with an excellent customer service and support background. The role is 100% client focused, proactively supporting clients to ensure world class customer experience.
Experience in varied IT environments is highly required, with the ability to support a variety of simple and complex issues, especially around Microsoft365 admin portals and end user Mac and Windows Operating Systems.

You will be responsible for:

• Providing effective 1st and 2nd line support to our clients, working seamlessly alongside the rest of the Opus IT Service Desk
• Logging detailed and accurate information into the case management system
• Taking responsibility for your personal call queue, ensuring that all tickets are kept up to date and closed in a timely fashion to meet SLAs
• Communicating with users to keep them updated on the progression of their issue and ensuring that customer satisfaction remains high
• Walking the floor daily to ensure users have an approachable and accessible IT Support presence
• Proactively checking Audio Visual rooms at the beginning and throughout the day
• Running regular drop-in sessions where users can come to request assistance or training
• Building and configuring desktop systems and mobile devices
• Fixing hardware faults and installing upgrades to hardware

Salary £40-£42k DOE
This role is onsite up to 5 days a week in central London

The talents we are excited to see
You will have the following experience/skills:

• Ideally you will have experience working onsite for Legal chambers supporting 1st/2nd line technical IT support role or equivalent
• 3+ years working for an MSP previously is desirable
• 2nd Line support of Microsoft infrastructure software and application suites
• Competency with mainstream Apple Mac infrastructure software and application suites
• MS Certificates are preferred
• Familiarisation working according to industry best practice, such as ITIL service strategy
• Enthusiasm for furthering career in technical support and delivery
• Ability to communicate at all company structure levels
• Ability to work autonomously and deliver effective outcomes without supervision

Your exclusive benefits
• A comprehensive Private Healthcare and Cash Plan
• Pension and life assurance
• Entry to the £3,000 quarterly Dreamball draw
• Personalised training and development pathways
• Regular fully funded companywide events
• Monthly outstanding performer accolades
• Enriching paid volunteering days
• A rewarding Refer a friend scheme (£1,000)
• The flexibility to adjust your holiday allowance (25 days pa)
• Complimentary daily breakfasts in the office

Where your values align with ours

Work together to win together
Be brave and think differently
Own it and never give up
Strive to be the best
Stay curious and keep learning

Meet Opus
Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients.

In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We’re on track to meet this target, and we’re seeking top talent like you to join us on this exciting journey.

By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally.

If you’re ready to be part of a dynamic team and help us reach new heights, we’d love to hear from you.

Endpoint Engineer (Contract)
Location: Hemel Hempstead (Onsite)
Rate: 600- 700 per day (Inside IR35)
Clearance: MOD DV required

Role Overview

Lead the day-to-day technical operations of the Windows/Endpoint team, providing subject matter expertise across endpoint security and infrastructure. The role combines hands-on engineering, team leadership, and strategic input to support operational delivery within a secure, enterprise environment.

Key Responsibilities

• Lead and mentor a team of engineers, developing SME capability and aligning skills with digital strategy
• Support project delivery: solution design, estimation, implementation, and technical validation
• Manage and respond to incidents in line with SLAs, including escalation where required
• Collaborate with architects and designers to recommend and validate technical solutions
• Contribute to pre-sales activities and cost/effort estimation
• Maintain accurate documentation (operational procedures, user guides, project updates)
• Provide regular progress updates to project management and stakeholders

Core Skills & Experience

• Strong endpoint security expertise (threat prevention, firewall, device & application control)
• Windows/Wintel environments (Server (Apply online only and Linux (RHEL 5/6)
• Experience with VMware, Splunk Enterprise Security, and Ivanti
• Proven infrastructure engineering experience in enterprise environments
• Team leadership and project delivery experience (e.g. PRINCE2, PMI)
• Strong troubleshooting, fault diagnosis, and SLA-driven support experience
• Experience working within structured governance frameworks

Desirable

• MCSE (or equivalent) and additional technical certifications
• ITIL Foundation
• Experience in customer-facing environments
• Strong documentation and communication skills

If you are interested in this Endpoint Engineer role, apply now or email me your CV at (url removed)

Position: Service Manager

Location:Ringwood, Hampshire + Hybrid home working

Salary: £30 £33k DOE + Benefits + Company Profit Share

Hours:37.5 hours per week

The Role

As a Service Manager, you will be part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This includes line-management responsibilities, supporting and developing a team of Support Desk Engineers to ensure daily operations run smoothly and effectively. You will help maintain our key performance indicators, producing customer reports, and serving as an escalation point for both internal and external stakeholders. In addition, you will analyse service metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement.

Duties include:

• Support the team to meet and achieve our key performance indicators and service levels.
• Produce and analyse customer facing reports, transforming data into clearly presented documents, providing details on service quality, customer experience and trends.
• Line management and development for Support Technicians recruit, train, mentor, and support colleagues to their best potential.
• Management of high severity and major incidents tickets, ensuring tickets are aligned to the existing processes and lifecycle.
• Promote excellent customer service, acting as a point of escalation for complex queries or complaints.

Skills and Experience:

• Experience and knowledge of utilising ITIL best practice.
• Excellent communication skills, with the ability to engage effectively with stakeholders at all levels.
• Ability to prioritise workload, balancing multiple demands while maintaining service quality.
• Willingness to learn and succeed.
• Experience managing SLAs and KPIs to ensure consistent, high-quality service delivery.

The role is subject to a standard clear DBS being received. Some travel to customer sites may be involved, so you must have a full UK driving license.

The Package:

• Company Profit Share (first £3,600 is tax free).
• 22 days annual leave plus bank holidays, increasing with length of service.
• Birthday as additional paid leave.
• Additional paid leave (dependent on company performance).
• Company sick pay policy.
• Pension Scheme.
• Private Medical Insurance including dental.
• Free Parking.
• Hybrid Working.
• Progression opportunities.
• Fresh fruit, the occasional pizza and a posh coffee machine!

Trusted Technology Partnership

Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years.

We are an Employee Ownership Trust, a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024.

Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.

We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments.

Join our friendly company, where a great team and a positive culture await you.

Description

Infrastructure Engineer

Location: Huntingdon, Cambridgeshire

Security Clearance Level: High –DV ‘Developed Vetting’

UNLEASH YOUR POTENTIAL

We are looking for an infrastructure engineer to work collaboratively with colleagues and our customer on an exciting and critical system, delivering technical services in a dynamic ITIL environment.

Are you ready for your next career challenge?

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

This sub family is responsible for providing on-site consultation oversight and integration support of existing hardware, software, network configurations and new system initiatives for all sites within area of responsibility. Advises on technical requirements for products and services, support equipment and electronic equipment installations. Provides guidance for the handling, installation and utilization of various systems and equipment. Duties also may include assisting in the development and ensuring adherence to area-wide procedural/policy changes.

Who do we need?

IMPACT: Works independently to achieve day-to-day objectives with significant impact on operational results or project deliverables. Responsible for entire projects or processes within a technical area. Typically responsible for coaching and reviewing the work of lower level technical staff.

COMPLEXITY: Develops technical solutions that require collaboration with internal experts, deep analyses and understanding of impact on end-product/solution. Develops solutions to technical problems and issues that are unclear and require deep technical knowledge.

COMMUNICATION: Communicates with internal and client project team members. Works to influence team members regarding solution design, process and/or approaches.

LEADERSHIP & TALENT MANAGEMENT: KNOWLEDGE: Requires deep understanding of and ability to apply principles, theories, and concepts of technical domain and has broad understanding of other related specialty areas.

TYPICAL EDUCATION & EXPERIENCE: Typically requires BS and 4 – 8 years of prior relevant experience or Masters with 2 – 6 years of prior relevant experience.

WHAT SETS YOU APART:

• Design build, test and ongoing management of SCCM infrastructure
• Design build, test and ongoing management of a VDI solution using VMWare
• Deployment and support experience with Dell server hardware
• Management and troubleshooting of storage technologies including Dell and NetApp
• Management and troubleshooting of Active Directory within an on premise environment
• Development of a customer desktop build with a number of bespoke/legacy applications
• Packaging of applications
• Excellent communications skills, organisational skills and independent and autonomous working
• Experience in ITIL ICT service delivery on critical infrastructure
• Experience of working under pressure to meet deadlines while handling multiple priorities
• Experiencing in patch management including analysis and deployment
• Understanding of the importance of stakeholder management and organisational acumen.
• Provide up to date and accurate reporting to programme and customer
• Demonstrable ability to adapt to new technologies, skillsets and to learn quickly.
• Worked in a business or safety critical environment previously
• Excellent understanding of end to end engineering processes
• Excellent communications skills, organisational skills and independent and autonomous working

YOU MIGHT ALSO HAVE:

• Design, build, test and ongoing management of O365 (Exchange, Teams)
• Management and troubleshooting of Microsoft Exchange (on premise)
• Design, build, test and ongoing management of Ivanti infrastructure
• Design build, test and ongoing management of MDT infrastructure

Clearance Requirements:

• Clearance to Start DV
• Clearance for Role DV

Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today!

What we do for you:

At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:

•    Contributory Pension Scheme

•    Private Medical Insurance

•    33 days Annual Leave (including public and privilege holidays)

•    Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)

•    Dynamic Working

Commitment to Diversity:

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture.  We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone.  If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Who We Are:

Leidos UK & EUROPE – we work to make the world safer, healthier, and more efficient through technology, engineering and science.

Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.

What Makes Us Different:

Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world.  You can inspire change.

Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team.  We have been empowering our people to work flexibly for years.  Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.

People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.

If you’re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We’re not hiring followers. We’re recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We’re already at step 30 — and moving faster than anyone else dares.

Original Posting:

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

£47,600.00-£61,000.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That’s why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.