Job Title: ICT Second Line Service Desk Technician

Contract: Permanent

Working Hours: 37 hours per week

Salary: £31,022.00 to £33,699.00

Location: Service Headquarters, Kelvedon Park

Closing Date: 12th March 2026

You will be expected to attend the office 5 days a week and to ensure ECFRS business continuity however, there are plans to allow flexible working 1 day a week. There may be a requirement to provide cover outside of normal working hours ( Standby )

The Role

Be the lifeline for our tech!

As the go to ICT responder for Essex Fire and Rescue, you ll jump into action when colleagues need support diagnosing issues, guiding users through fixes, and escalating complex problems to specialist teams. You ll keep our critical systems steady and our frontline crews connected, ensuring the technology behind our life saving work never misses a beat.

You ll also take a turn in our shared out-of-hours rota, so together we can make sure our critical systems and teams are supported 24/7

What You Will Be Working On

• Act as an initial internal escalation point for other service desk technicians.

• Respond and resolve more complex incidents and service requests within agreed operational target levels and escalate to 3rd level support teams within ICT and external suppliers.

• Create, maintain and publish relevant support documentation to assist colleagues in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.

• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary utilising the ITIL framework.

• Provide advice and guidance on best practice for using the ICT systems.

• Take responsibility for all owned open calls with appropriate escalation where necessary.

• Responsible for maintaining CMDB records in line with agreed process.

• Logs all incidents or service requests received in the ITSM Tool following agreed procedures.

• Logs and actions alerts in line with agreed procedure dependent on the priority.

• Out of hours support to be provided in line with agreed local arrangements.

• Positively contribute to a safe work environment ensuring compliance with Health and Safety, Risk Management, Business Continuity and Safeguarding policy and procedure. Protect all personal information in adherence with the Data Protection Act 2018.

• Any other duties commensurate with the responsibilities and grading of the post.

What Are We Looking For?

We re looking for someone who thrives on solving complex issues, supporting colleagues, and staying composed when the pressure rises. As a Second Line Service Desk Technician, you ll take on escalated ICT queries, provide deeper technical troubleshooting, and work closely with specialist teams to keep our systems running smoothly.

• A strong passion for technology and a logical, methodical approach to problem solving, Excellent communication skills, with the ability to support users confidently and clearly

• Patience and a calm, reassuring manner, even during high pressure or time critical incidents

• Confidence in following structured processes, documenting work, and using knowledge bases effectively

• A collaborative, team focused attitude, with the flexibility to support colleagues when required

• A full driving licence, with the ability to travel to sites when required. Work vans are provided for business use

If you are an internal candidate, you must have discussed your application with your line manager and confirmed with them there are no outstanding issues of conduct or performance. This will be verified prior to shortlisting.

How to apply

You will be required to submit a CV detailing a minimum of five years employment and / or education history, along with a supporting statement of no more than 500 words that demonstrates how you meet the essential criteria detailed in the Person Specification.

You may submit this either as a word document, pdf, or an mp3 (voice note) or mp4 (video), however the word count of your supporting statement should not exceed 600 words no matter which format you choose to present your application.

You may attach separate documents (such as qualifications) should you wish. Your CV and additional documents will be referred to in shortlisting to confirm eligibility (e.g., your current role and any existing qualifications).

Assessment and selection:

The assessment and selection approach will be:

Stage 1

Application & shortlisting (assessment of your supporting statement will be made against the essential criteria of the Person Specification).

Stage 2

Role specific panel interview

Interview with SD Manager and SD Supervisor

Assessments will be made against positive indicators taken from the Code of Ethics and the NFCC Leadership Framework.

You can find the NFCC Leadership Framework here: NFCC_Leadership_Framework_Final.pdf (nationalfirechiefs.org.uk)

And guidance around the Code of Ethics here:

Core Code of Ethics England Guidance May 21 V0.pdf ()

Guidance on Safeguarding polices can be found here:

Essex Fire - Safeguarding Statements

Should you wish to have an informal discussion with regards to the role, please contact Vikesh Patel on

Our Culture and Benefits

Here at Essex County Fire and Rescue Service we are committed to prioritising and promoting the wellbeing of our employees.

You can find out more about our benefits at

Important Information for Firefighter Pension Scheme Pensioners

If you are currently in receipt of a pension from the Firefighter Pension Scheme, please note that taking up this role may affect your pension. Under pension abatement rules, if your earnings in this role, when combined with your pension, exceed your pre-retirement salary (adjusted for inflation), your pension may be reduced.

For further guidance, please contact our Pensions team on or email .

Safeguarding

Essex Police, Fire and Crime Commissioner Fire and Rescue Authority is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

It is our policy to require all applicants for employment to disclose if you are currently being investigated by any regulatory body or have any decisions or sanctions pending or in progress in respect of your suitability to work for the Service.

You agree to inform the Service within 24 hours if you are subsequently investigated by any agency or organisation in relation to concerns about your behaviour towards children, young people or vulnerable adults.

The information you provide will be treated as strictly confidential and will be considered only in relation to the appointment for which you are applying.

This role will be subject to a Disclosure and Barring Service (DBS) check.

Disability Confident

We are an equal opportunities, Disability Confident, employer who welcomes applications from everyone and values diversity in our workplace. A commitment to promoting diversity and developing a work environment where all staff are treated with dignity and respect is central to our recruitment process and all applications will be considered solely on merit.

As part of our offer to support all our candidates to perform to the best of their abilities during our recruitment and selection processes and we would like to let you know about a couple of support options you can access, should you wish to, including our employee forums, who are keen and willing to support all of our potential colleagues.

Our employee forums and partners include:

Asian Fire Services Association (AFSA), BEING (our LGBTQ+ employee support network), Christian Fellowship, Ethnic Minority Forum, Men s Forum, and our Women s Forum. In addition, we also have a female firefighters operational group.

Further to the above, the Service has a Digital Accessibility Inclusion Group (DAIG) that supports all colleagues to improve their digital skills and provides additional support and guidance to colleagues with neurodivergent strengths and struggles as a result of dyslexia, ADHD, Autism, dyspraxia etc. We want everyone to thrive at work, and so we encourage and enable people to access digital tools to help them perform at your best. The DAIG is a group of colleagues from across the Service that unite to support others as a result of their lived experience and desire to make a difference. They support people with a range of visible and invisible disabilities to identify and access digital workplace adjustments and solutions and may be able to assist with your application too.

2nd Line Technician

Location: Ringwood, Hampshire

Salary: £26,000 £30,000 DOE + Profit Share + Benefits

Hours: 37.5 hours per week; Hybrid home working after successful completion of probation

The Role

Our client is looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to their customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure.

• Receiving technical escalations from 1st Line.
• Performing routine maintenance checks and updates.
• Supporting the 1st Line team and knowledge sharing.
• Progressing and closing incidents and requests.
• Liaising with internal and external customers.
• On the job training for systems, hardware and software, including but not limited to, Microsoft Endpoint Configuration Manager/System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint.
• Role-specific training is available through Microsoft Learn.

Skills and Experience:

• A good knowledge of IT troubleshooting and problem solving.
• Experience within an IT customer service environment.
• Taking responsibility for your workload.
• Be helpful and approachable.
• Excellent time management skills.
• Good communicator.
• Working knowledge of ITIL.
• Experience using Microsoft services.

This role is subject to a clear standard DBS check being received.

The Package:

• Ongoing training and support.
• Company Profit Share (first £3,600 is tax free).
• 22 days annual leave plus bank holidays, increasing with length of service.
• Birthday as additional paid leave.
• Additional paid leave (dependent on company performance).
• Company sick pay policy.
• Pension Scheme.
• Private Medical Insurance including Dental.
• Free Parking.
• Hybrid Working.
• Progression opportunities.
• Fresh fruit, the occasional pizza and a posh coffee machine!

Our Client

Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years.

They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024.

Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.

They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments.

Join their friendly company, where a great team and a positive culture await you.

Global Circuit Specialist

Rate - 42.50 (an hour)

Location - Bracknell (Hybrid)

Duration - 12 months initially

Ir35 - Inside (Must use an umbrella company)

Position Overview

A Global Circuit Infrastructure Manager is responsible for overseeing the company’s international network circuit portfolio, ensuring optimal connectivity, cost efficiency, and service delivery across all global locations. This role focuses on strategic circuit management, vendor relationships, and continuous service improvement across multiple regions.

Key Responsibilities

Global Circuit Management

• Support global circuit strategy across EMEA, APAC, and Americas regions
• Manage complex circuit portfolios including MPLS, SD-WAN, Internet, and point-to-point services
• Lead circuit transformation initiatives and technology refreshes
• Oversee circuit migrations and upgrades across international locations
• Maintain comprehensive global circuit inventory and documentation
• Implement standardized processes for circuit lifecycle management

Vendor Management

• Manage relationships with global telecommunications providers
• Support negotiations for international circuit contracts and service agreements
• Coordinate with regional vendors for new installations and service changes
• Work with procurement on cost optimization initiatives across the global circuit portfolio
• Ensure compliance with service level agreements (SLAs)
• Work with the Finance team to review and validate global circuit billing

Delivery & Service Operations

• Coordinate with technical teams for service implementations
• Manage service request workflows
• Track and report on service delivery metrics
• Oversee circuit change management processes
• Support project coordination and management overflow for the IT Networks portfolio
• Coordinate circuit service testing and acceptance
• Maintain circuit service documentation and records
• Facilitate circuit issue resolution between vendors and technical teams

Strategic Planning

• Develop long-term circuit infrastructure roadmaps
• Identify opportunities for network optimization and cost reduction
• Analyze market trends and new technologies
• Provide recommendations for circuit architecture improvements
• Create and maintain circuit standards and procedures
• Regular reporting on global circuit metrics and KPIs

Required Skills & Experience

• 5+ years experience in telecommunications or network infrastructure
• Experience managing circuit portfolios
• Knowledge of telecommunications regulations in key markets
• Vendor management and negotiation skills
• Knowledge of circuit types, capacities, and technologies
• Strong analytical and problem-solving abilities
• Experience with circuit inventory management systems
• Technical coordination or project management experience

Technical Knowledge

• MPLS, SD-WAN, and Internet circuit technologies
• Global telecommunications landscape
• Network architecture and design principles
• Circuit monitoring and management tools
• Bandwidth management and optimization
• Network security and compliance requirements

Preferred Qualifications

• Telecommunications or networking certifications
• ITIL certification
• Experience with major global telecom providers
• Multi-lingual capabilities
• Background in network engineering
• Experience with cloud connectivity solutions

An exciting opportunity for a passionate Linux enthusiast to join a unique, multi-national Information Management function. Ideal candidates should be committed to the future of software defined data centres and open source technologies and have the dedication in supporting our engineering community in a dynamic, fast paced development environment.

Salary: Circa £55,000 depending on experience

Dynamic (hybrid) working: 2-3 days per week on-site due to workload classification.

Security Clearance: British Citizen

This role will require DV Clearance. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team.

What we can offer you:

• Company bonus: Up to £2,500 (based on company performance and will vary year to year)
• Pension: maximum total (employer and employee) contribution of up to 14%
• Overtime: opportunity for paid overtime
• Flexi Leave: Up to 15 additional days
• Flexible working: We welcome applicants who are looking for flexible working arrangements
• Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments
• Facilities: Fantastic site facilities including subsidised meals, free car parking and much more

The opportunity:

We are seeking an experienced HPC Engineer to support the design, implementation and ongoing operation of high-performance computing platforms with a strong Linux system/administration background.

As a HPC engineer you will be responsible for maintaining and optimising infrastructure, providing technical assistance to our user community ensuring reliable, secure and efficient system performance. You will manage and maintain HPC environments including compute nodes, storage and interconnects. The role involves close collaboration within your team and wider stakeholders across the organisation. You will also engage with wider multi-national and multi-cultured teams to drive capability development cross functionally.

• Become part of a unique, well respected team of dedicated people that have been recognised within our company for its professionalism, dedication and flexibility.
• Having the opportunity to work both nationally and internationally, broaden your horizons by embracing the rich cultural diversity of our company.
• Partner with both engineers within MBDA and HPC vendors to ensure HPC services are meeting evolving business needs.
• Be part of an organisation with a values-led culture that is committed to investing in its workforce with a personal development programme.

What we’re looking for from you:

• Strong Linux system administration skills (installation, configuration, patching and troubleshooting)
• Experience of HPC job schedulers and workload managers e.g., SLURM
• Understanding of HPC interconnects such as InfiniBand and cluster networking
• Knowledge of HPC storage systems such as GPFS, NFS
• Familiarity with compilers, libraries and parallel programming models
• Scripting and automation (Bash, Python, Ansible) for administration and monitoring
• Knowledge of monitoring tools (Nagios, Prometheus, Grafana)
• Knowledge of containerisation and virtualisation for HPC (Singularity/Apptainer, Docker, Kubernetes)
• Strong knowledge of data security practices within HPC environments.
• Strong communication skills to provide efficient user support and liaising with vendors.
• Knowledge of IT service management and governance frameworks such as ITIL to follow incident, change and request processes.

Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given

MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom.

We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more

We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process.

Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.

Microsoft Technical Services Analyst - to 3rd Line

Stoke-on-Trent, Staffordshire | Hybrid (2 Days Onsite per Week)

£37,000 + On-Call Rota (1 in 6 at £225 per week) + Overtime + Excellent Benefits

Are you a confident 2nd Line IT Support Engineer ready to step up into a true 3rd Line role? Want to build your career within a nationally recognised retail brand with a modern Microsoft-focused environment?

This opportunity offers exactly that - a springboard into a stronger, more specialised technical career for 2026.

The Opportunity:

You’ll join a specialist team supporting a major UK-wide Microsoft infrastructure for a leading High Street & online retailer. The environment is broad, modern, and continually evolving - covering cloud, virtualisation, storage, security, and enterprise-scale Wintel systems.

You’ll operate across both 2nd and 3rd Line levels, taking ownership of priority incidents (P1/P2), resolving complex technical issues, and supporting core infrastructure platforms.

Perfect for an Engineer who wants career growth, technical depth, and exposure to large-scale systems.

You’ll work across a modern Microsoft-centric estate covering:

Core Expertise:

Azure Local & Distributed Infrastructure:

• Support server infrastructures unified under Azure Arc
• Monitoring & maintaining hybrid-cloud environments
• Ensuring consistent operations across stores, distribution sites & cloud platforms

Operational Infrastructure Support with EUC:

• Active Directory, DNS, DHCP
• AOVPN & RSA Remote Access
• Citrix
• Enterprise SQL
• MoveIT Automation & FTP
• Monitoring & backup systems
• Support across cloud, datacentre & retail locations
• Manage & maintain physical and virtual server estates

Useful Qualifications (Not Essential)

• Microsoft MCP - Installing & Configuring Windows 10/11
• MCSA or equivalent
• ITIL Foundation
• Degree in IT or related discipline

Why This Role?

• Step into 3rd Line Engineering.
• Join a respected national retailer with real career paths.
• Work with cutting-edge Microsoft cloud & datacentre technologies.
• Hybrid flexibility with regular onsite collaboration.
• Strong team culture with specialist technical peers

Ready to Level Up in 2026?

Call today to secure your interview!

Are you passionate about shaping the future of cloud and DevOps? Do you thrive at the intersection of business strategy and technology transformation?
We are looking for a Managing Consultant Cloud & DevOps to join a growing Cloud Advisory practice. This is an opportunity to lead large-scale DevOps transformations, shape platform engineering strategies, and influence C-level stakeholders while contributing to the growth of a top-tier consulting practice.

??? Your Role
As a Managing Consultant, you will help organisations accelerate cloud adoption and unlock business value through modern DevOps and platform engineering capabilities.
You will:
?? Lead DevOps Transformation
Assess, define, and implement DevOps capabilities to drive innovation, agility, cost optimisation, and faster time to market
Design DevOps operating models (CI/CD, SRE, DevSecOps, DevX)
Define maturity roadmaps and measurable improvement plans
?? Champion Platform as a Product
Advocate for treating platforms as products with user-centric design
Define platform vision, roadmaps, and lifecycle management
Embed product metrics (OKRs/KPIs, DORA metrics) to drive continuous improvement
?? Drive Product Lifecycle Ownership
Lead platform ideation, launch, iteration, and sunset
Establish governance, support models, and clear documentation standards
?? Maximise Technology Investments
Leverage existing ITSM tools and frameworks
Optimise cloud and DevOps investments to deliver measurable ROI
?? Shape the Future of Platform Engineering

?? Leadership & Commercial Impact
As a senior leader within the practice, you will:
Lead complex, multi-stream transformation programmes
Engage senior stakeholders (CIO, CTO, CDO)
Contribute to and lead proposals, bids, and RFP responses
Support consulting sales in excess of £500,000 per annum
Develop market propositions and thought leadership assets
Mentor and develop high-performing teams

?? Your Profile
You are a strategic thinker and hands-on problem solver who excels in client-facing environments and thrives in ambiguity.
You bring:
Experience designing lean processes across product, engineering, and operations
Consulting or coaching experience in agile and DevOps transformation
Strong understanding of:
Hybrid & multi-cloud environments
CI/CD pipelines
SRE & DevSecOps models
Observability & monitoring platforms
ITIL and ITSM frameworks
Experience defining and tracking OKRs/KPIs
A product-centric mindset applied to platform engineering
Demonstrated cross-functional leadership
Experience in platform product management is highly desirable.

We are seeking an experienced Hosting and Network Manager to lead a team responsible for the availability, resilience, and security of our enterprise hosting and network platforms within a regulated financial services environment. This is a management role with a strong focus on leadership, governance, and operational resilience.

You will ensure that critical infrastructure services meet regulatory, security, and business continuity requirements, while acting as a trusted partner to senior technology, risk, and business stakeholders.

What you will be doing

• Lead, develop, and performance-manage a hosting and network engineering team, setting clear objectives and fostering a culture of accountability and continuous improvement.
• Own the operational governance of enterprise-scale on-premises and co-location hosting environments supporting business-critical financial systems.
• Provide oversight of virtualisation platforms (VMware vSphere, NSX), physical compute, and enterprise storage (NetApp SAN/NAS/HCI) through effective team leadership and vendor management.
• Govern complex data centre and enterprise network architectures, including LAN/WAN, VLAN/VxLAN segmentation, firewalls, and VPN technologies.
• Define and assure backup, disaster recovery, and operational resilience strategies aligned to business RPO/RTO and regulatory expectations.
• Establish and enforce infrastructure security baselines and configuration standards aligned with ISO 27001, PCI-DSS, and internal risk frameworks.
• Drive service improvement through standardisation, automation, and Infrastructure-as-Code initiatives, improving stability, control, and operational efficiency.
• Manage third-party suppliers and strategic partners, including contract negotiation, SLA governance, and service performance reviews.
• Act as a senior escalation point and advisor, clearly articulating infrastructure risk, control posture, and resilience to senior leadership.

About you

• Proven experience managing hosting and network teams within financial services or other highly regulated environments
• Strong understanding of enterprise hosting, data centre operations, and network governance at scale
• Demonstrated success in leading teams, improving operational maturity, and embedding effective controls
• Deep awareness of infrastructure risk management, audit readiness, and regulatory compliance
• Excellent communication and stakeholder engagement skills, with the ability to influence senior and non-technical audiences

Qualifications

• Desirable: Bachelor’s degree in Computer Science, Engineering, or equivalent professional experience
• Preferred certifications: VMware VCP/VCAP, Cisco CCNP, ITIL v4

Interview process

The interview process for this role is two stages including a technical competency-based question and a task.

Working Schedule

This role is based in Bristol head office, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. We have returned to the office, however for this role we offer a hybrid flexible working pattern.

Why us?

Here at HL, we’re the UK’s number 1 investment platform for private investors, based in Bristol. For more than 40 years we’ve helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We’re steered by core values that promote service, quality, innovation, and opportunity in everything we do.

What’s on offer?

• Discretionary annual bonus* and annual pay review
• 25 days* holiday plus bank holidays and 1-day additional Christmas closure
• Option to purchase an additional 5 days holiday**
• Flexible working options available, including hybrid working
• Enhanced parental leave
• Pension scheme up to 11% employer contribution
• Income Protection and Life insurance (4 x salary core level of cover)
• Private medical insurance*
• Health care cash plans - including optical, dental, and out patientcare
• Health screening programme
• Help@hand - confidential support including mental health counselling and remote GP
• Wellhub - unlimited access to fitness providers and wellness coach sessions
• Variety of travel to work schemes with bike storage and shower facilities
• Inhouse barista and deli serving subsidised coffee and sandwiches
• Two paid volunteering days per year

* dependent on role level

** only available to select during our annual benefits window, in November each year

Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information.

Please note, we are unable to provide employment sponsorship to candidates.

IT Manager -

Southampton (hybrid (50:50) -

£75,000 p.a + company car or allowance

Role Focus - IT Foundation, Enablement and Change

This role is focused on getting the IT foundations aligned, stabilised, and ready to support a sustained programme of innovation and change across the organisation. It is less about setting strategy and more about making change possible, by ensuring the core technology estate, operating model, and team capability are fit for purpose.

The role acts as an enabler for transformation, working closely with the Head of Innovation to shape how innovation can be delivered in practice. This role plays a critical part in turning strategic intent into something the business can actually execute and absorb.

Responding to the day to day operational needs of a business is an integral part of how the team works, building close, supportive relationships with frontline teams on plants and sites, and approaching challenges collaboratively. The focus is on working together to keep systems safe, secure, and compliant, while making practical, well considered changes that support operational delivery. This naturally includes using safe, controlled IT environments to explore ideas and proof of concepts together, allowing learning, confidence, and trust to develop before changes are introduced into production. The role requires hands on experience across a predominantly Microsoft technology stack, spanning both legacy and modern platforms, within a currently hybrid environment.

Success in this role depends heavily on relationship building across the organisation. The individual must be proactive, visible, and trusted by stakeholders, with a clear interest in understanding how different parts of the business operate and where technology can genuinely remove friction or enable improvement.

From a leadership perspective, the role carries responsibility for supporting and developing the IT team. This includes addressing performance issues, navigating strong personalities, and being prepared to make difficult but necessary leadership decisions in the interests of the wider organisation.

Overall, this is a delivery focused, people centred role that creates the conditions for innovation, by strengthening the foundations, supporting the team, and enabling change to happen at pace and with confidence.

Key Requirements over next 12 Months

Establish a visible and effective Service Desk function

• Build service orientated mindset, trust amongst the team and end users
• Build a service desk function and toolset that is easy to access, friendly to use, and well communicated across the business
• Ensure clear onboarding, training, and ongoing support for users
• Align processes with ITIL principles, focusing on consistency, accountability, and continual improvement
• Create structure, direction, and focus within the IT team
• Provide meaningful service metrics and reporting for the executive team
• Put in place clear feedback loops so user experience directly informs service improvement

Establish a visible and effective Project Management Capability

• Bring a structured, pragmatic approach to delivering IT change in a live operational environment
• Ideally hold a recognised project management qualification (Prince 2)
• Build basic project delivery capability within the IT team, introducing consistent ways of planning, tracking, and delivering change
• Apply project management principles proportionately, focused on clarity, ownership, and delivery rather than process for process sake
• Demonstrate a commitment to ongoing professional development and encourage the same within the team

Support and enable major business change programmes

Actively support delivery across current transformation initiatives, including:

• Cyber Safe and Cyber Essentials programmes
• ERP and financial systems modernisation
• Transport Management and Compliance systems
• Increased and more effective adoption of Microsoft 365 platforms
• Adoption of Azure-based services

Ensure IT foundations remain stable, secure, and scalable while change is delivered

Deliver a modern, cloud based telephony solution:

• Lead the implementation of a new cloud phone system, such as Microsoft Teams Phone or an equivalent platform
• Ensure the solution supports business operations, user adoption, and future flexibility
• Manage transition from legacy telephony with minimal disruption to users

Work closely with operational teams to ensure technology changes are practical, usable, and aligned to real world processes

Strengthen IT foundations and ways of working

• Improve service consistency, resilience, and security across the hybrid Microsoft environment
• Support a collaborative, supportive IT culture that works closely with operational teams
• Create space for safe experimentation where appropriate, including controlled proof of concept environments

Location: Ringwood, Hampshire, + Hybrid Home Working (2 days a week in the office post-probation)

Salary: £47,000 £53,000 DOE + Profit Share and Benefits

Hours: 37.5 hours per week

Contract: Full-time, Permanent

The Role

This is an outstanding career opportunity for a Programme Manager, who thrives on leading multiple projects, delivering exceptional results and driving customer satisfaction.

In this role, you will oversee the successful delivery of IT programmes and projects, ensuring they re completed on time, within budget and to a high standard. Leading a team of Project Managers and working closely with customers to design and deliver tailored projects.

The Skills You Will Need:

• To succeed in this role, you ll need to hold a recognised Programme or Project Management qualification such as PRINCE2 Practitioner, ITIL, PMP, or an equivalent qualification.
• Strong leadership and stakeholder management skills.
• Excellent communication and interpersonal skills.
• Good problem-solving and decision-making abilities.
• Attention to detail, ensuring accuracy and quality in programme documentation and delivery.
• Proven experience in managing multiple projects and managing project teams.

For this role, a full driving license is required, and the position is subject to a standard DBS check.

The Package:

• Ongoing training and support.
• Company Profit Share (first £3,600 is tax free).
• 22 days annual leave plus bank holiday (increasing with length of service).
• Additional paid leave for your birthday.
• Company performance-based additional paid leave.
• Company sick pay policy.
• Pension Scheme.
• Private Medical Insurance (including dental).
• Free Parking.
• Hybrid Working.
• Progression opportunities.
• Fresh fruit, occasional pizza and a posh coffee machine!

About Trusted Technology Partnership

Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years.

We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024.

Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.

We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments.

Join our friendly company, where a great team and a positive culture await you.

Location: Ringwood, Hampshire, + hybrid home working.

Salary: £40,000 £45,000 DOE + Profit Share and Benefits

Hours: 37.5 hours per week

Contract: Full time, perm role.

The Role

This is a fantastic career opportunity for an experienced Project Manager who enjoys the challenges of working on multiple projects concurrently, delivering exceptionally high-quality projects for our customers.

• In this role you will engage with customers to help design and deliver projects which fit with their business needs and IT strategies, using PRINCE2 based methodology.
• Responsible for compiling Project Documentation such as: PIDs, Highlight Reports, End of Project Reports etc.
• Managing relationships and communication with end users, customers, internal departments and third-party organisations.
• Managing and reporting project time and cost against budget.
• Ensure project risks and issues are identified, managed & mitigation plans are in place.
• Transition project deliverable into live service.

Skills & Experience

To succeed in this role, you ll need to hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification and have an understanding or experience in some of the technologies being deployed, i.e., Desktop Refresh projects, Server Replacements, Network Infrastructure or Cloud Infrastructure deployments.

• Excellent interpersonal skills
• Excellent time management skills
• Experience managing projects
• Strong verbal and written communication skills, and keen eye on attention to detail
• Advanced Knowledge of Microsoft applications including, MS Excel, Word, PowerPoint and Visio

This role is subject to a standard DBS check.

The Package

• Ongoing training and support
• Company Profit Share (first £3,600 is tax free)
• 22 days annual leave plus bank holidays, increasing with length of service.
• Birthday as additional paid leave.
• Additional paid leave (dependent on company performance).
• Company sick pay policy.
• Pension Scheme.
• Private Medical Insurance including dental.
• Free Parking.
• Hybrid Working after completion of probation.
• Fresh fruit, the occasional pizza and a posh coffee machine!

Trusted Technology Partnership

Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years.

We are an Employee Ownership Trust, a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024.

Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.

We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments.

Join our friendly company, where a great team and a positive culture await you.

SOC Engineering Lead

£70,000 - £80,000 DOE

Hybrid Working

UKSV clearance required candidates must hold or be eligible to obtain clearance.

This role leads the Security Engineering function within a high-performing Security Operations Centre.

It is a pivotal leadership position responsible for onboarding delivery, platform engineering, detection optimisation and technical transition into live SOC services.

The team is technically strong. What it needs is structure, prioritisation and consistent leadership.

You will bring clarity, accountability and calm while remaining technically credible and hands-on.

This is not a pure management role. You must be able to lead from the front.

The Role

You will:

• Lead and schedule the SOC Engineering team across onboarding and live service activity
• Own technical delivery during customer onboarding and transition
• Oversee Sentinel connector deployment, Defender integration, rule tuning and SOAR playbooks
• Ensure structured service handover into SOC operations with clear documentation
• Act as escalation point for complex engineering issues in live environments
• Maintain SLA adherence and platform health
• Improve detection logic, automation and enrichment capability
• Drive engineering standards, reporting clarity and workload discipline
• Coach and develop junior engineers
• Maintain technical authority across Microsoft Sentinel, Defender suite, Entra ID and Azure security architecture

What Success Looks Like

• Onboarding delivered on time with validated integrations
• Clean handover into SOC with documented runbooks
• Improved automation and measurable SOC efficiency gains
• A structured, aligned engineering team with clear ownership

Essential Experience

• Experience leading a Security Engineering team within an MSP, MSSP or SOC environment
• Strong hands-on expertise with Microsoft Sentinel and Defender XDR
• Deep understanding of Azure security architecture and ingestion strategy
• Proven experience configuring connectors and tuning detection rules
• Experience with SOAR platforms
• Strong KQL capability
• Ability to manage competing priorities in fast-paced environments
• Experience managing ingestion costs or cloud service optimisation
• Confident customer communication

Desirable

• Integration experience (Mimecast, Darktrace, legacy EDR platforms)
• ITIL exposure (change and incident management)
• Google Cloud or AWS knowledge
• Microsoft security certifications
• GIAC, CISSP, CYSA+ or equivalent

Leadership Profile

You are:

• Structured and operationally disciplined
• Calm under pressure
• Comfortable holding accountability
• Technically credible with engineers
• Clear and direct with customers
• Focused on outcomes, not activity

This role will not suit someone who prefers individual contribution without people leadership responsibility.

Title: Senior RedHat Linux Engineer

Location: Wokingham / Hybrid - 2/3 days per week onsite

Duration: 6 months

Rate: 368 per day inside ir35

SC Clearance is required for this role.

We are seeking an experienced and driven Senior Red Hat Linux Engineer to lead the design, build, and ongoing management of enterprise Linux platforms within a dynamic, customer-focused IT environment.

The Role

You will take ownership of our Red Hat ecosystem, leading a small team of subject matter experts while remaining technically hands-on. You will design, implement, and support resilient enterprise infrastructure, ensuring stability, automation, and continuous improvement across services.

Working within an ITIL / DevSecOps-based support model, you will engage directly with customers, produce high-quality documentation, and ensure critical systems remain secure, optimised, and highly available.

Knowledge, Experience & Technical Expertise

• Proven track record in the design, build, and management of Red Hat Enterprise Linux (RHEL) 8, 9, and 10
• Strong experience designing and managing:

• Red Hat Satellite
• Ansible Automation Platform

• Experience managing VMware environments
• Demonstrated leadership of a small team of Red Hat SMEs
• Strong understanding of network protocols and topologies
• Extensive customer-facing experience within an IT service environment
• Experience supporting business-critical, real-time systems with high availability requirements
• Methodical, positive, and solutions-focused approach to problem-solving
• Proven accountability in driving issues through to successful resolution
• Ability to produce clear, high-quality technical documentation for both technical and non-technical audiences
• Strong written and verbal communication skills
• Comfortable working independently and collaboratively within high-performing small-to-medium teams

Essential Experience

• Proven experience in a production IT environment managing:

• Enterprise infrastructure
• Hardware platforms
• Hosting services
• Network environments

• Ability to write and review architectural design documentation
• Strong awareness of industry trends and emerging technologies, with the ability to apply them to evolving architectural requirements

Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager

Location: London
Department: Digital Operations
Salary: 65-75k + Benefits

Company Overview:

We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects.

As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards.

Key Responsibilities:

Team Leadership and Management:

• Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist.
• Allocate resources efficiently to ensure timely and successful project delivery.
• Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team.

Operational Oversight:

• Oversee the daily operations of digital systems, applications, and infrastructure.
• Ensure high availability and performance of all IT services and applications.
• Implement and maintain monitoring systems to proactively identify and resolve issues.

Application Support:

• Manage application support activities to ensure the prompt resolution of incidents and service requests.
• Collaborate with the Application Support Manager to develop and implement effective support processes and documentation.
• Ensure all applications are updated, patched, and maintained in line with best practices.

Technical Project Management:

• Oversee the planning, execution, and delivery of technical projects.
• Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget.
• Facilitate communication and collaboration between project teams and stakeholders.

Cyber Security and Compliance:

• Ensure the implementation and adherence to cyber security policies and procedures.
• Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits.
• Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus.

Quality Assurance:

• Oversee the end-to-end quality assurance process for all digital products and services.
• Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing.
• Ensure quality assurance processes are followed to maintain high standards.

Strategic Planning and Improvement:

• Develop and implement strategies to enhance digital operations and IT service delivery.
• Identify opportunities for process optimisation and efficiency gains.

Stakeholder Communication:

• Act as the primary point of contact for all digital operations-related matters.
• Provide regular updates to senior management on the status of projects, operational performance, and security compliance.
• Facilitate effective communication between IT teams and business units.

Problem Solving and Incident Management:

• Manage and resolve high-priority incidents and critical issues.
• Conduct root cause analysis and implement corrective actions to prevent recurrence.
• Develop and maintain incident response plans and procedures.

Requirements:

• Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role.
• Strong leadership and team management skills with the ability to mentor and inspire a diverse team.
• Excellent understanding of IT infrastructure, application support, and digital operations.
• Demonstrated experience in managing technical projects and ensuring successful delivery.
• In-depth knowledge of cyber security principles and compliance requirements.
• Strong understanding of quality assurance processes and methodologies.
• Exceptional problem-solving and analytical abilities.
• Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
• Familiarity with IT service management (ITSM) frameworks such as ITIL.
• Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous.

What We Offer:

• Competitive salary and benefits package.
• A dynamic, collaborative work environment with opportunities for professional development and growth.
• A chance to lead and shape the future of digital operations

2nd Line Technician

Location: Ringwood, Hampshire

Salary: £26,000 £30,000 DOE + Profit Share + Benefits

Hours: 37.5 hours per week; Hybrid home working after successful completion of probation

The Role

We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure.

• Receiving technical escalations from 1st Line.
• Performing routine maintenance checks and updates.
• Supporting the 1st Line team and knowledge sharing.
• Progressing and closing incidents and requests.
• Liaising with internal and external customers.
• On the job training for systems, hardware and software, including but not limited to, Microsoft Endpoint Configuration Manager/System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint.
• Role-specific training is available through Microsoft Learn.

Skills and Experience:

• A good knowledge of IT troubleshooting and problem solving.
• Experience within an IT customer service environment.
• Taking responsibility for your workload.
• Be helpful and approachable.
• Excellent time management skills.
• Good communicator.
• Working knowledge of ITIL.
• Experience using Microsoft services.

This role is subject to a clear standard DBS check being received.

The Package:

• Ongoing training and support.
• Company Profit Share (first £3,600 is tax free).
• 22 days annual leave plus bank holidays, increasing with length of service.
• Birthday as additional paid leave.
• Additional paid leave (dependent on company performance).
• Company sick pay policy.
• Pension Scheme.
• Private Medical Insurance including Dental.
• Free Parking.
• Hybrid Working.
• Progression opportunities.
• Fresh fruit, the occasional pizza and a posh coffee machine!

Trusted Technology Partnership

Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years.

We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024.

Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.

We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments.

Join our friendly company, where a great team and a positive culture await you.

Job Title: Asset Manager
Function: Service Management
Location: Salford Quays, Manchester (Hybrid)
Start date: ASAP
Contract: 6 months (possibility of extension)

Role Purpose
Our client is establishing a new Asset Management practice within our Service Management function, and we’re looking for an experienced Asset Management SME to help us build it from the ground up.

This is a pivotal role within our Major Operating Securely Programme. Service Management has ownership of CIS Controls 1 & 2 (Inventory and Control of Enterprise and Software Assets), and you will lead the design, implementation, and governance of the processes and controls required to meet these standards.

Working closely with our in-flight CMDB programme, you’ll ensure strong alignment between Asset Management and Configuration Management, driving accurate asset visibility, lifecycle control, compliance, and data integrity across the technology estate.

What you’ll do:

• Define and establish the Asset Management strategy, policies, and operating model
• Embed governance supporting CIS Controls 1 & 2
• Design and implement end-to-end asset lifecycle processes
• Partner with Cyber Security, Technology, Procurement, and Finance
• Align Asset Management with CMDB data models and tooling
• Build reporting, controls, and audit readiness frameworks

What we’re looking for:

• Proven experience building or transforming an IT Asset Management (ITAM) capability
• Strong knowledge of ITIL and Service Management practices
• Experience working with CMDB platforms (e.g., Helix)
• Understanding of CIS Controls and security governance
• Ability to operate strategically while remaining hands-on in a build environment

This is a unique opportunity to shape and embed a critical capability that underpins security, compliance, and operational resilience at scale.

2nd Line IT Service Desk Engineer
Surrey - x5 Days a week onsite

My client within financial services based in the Surrey area are recruiting for a 2nd Line IT Service Desk Engineer.

As a 2nd Line IT Service Desk Engineer, you will be providing IT support to end users.

Must have strong O365 / GPO / Azure / Exchange at Admin level

Provide first response and analysis on incidents and follow through resolution.

Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs

Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday)

2nd Line IT Service Desk Engineer Benefits:

• 22 days holiday + 8 Bank Holiday (Holiday’s increase to 27, 1 additional day per year worked)
• Healthy contributed pension
• Training and development
• Access to a number of financial based products
• Dress down Fridays

2nd Line IT Service Desk Responsibilities:

• Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs
• Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday)
• Document all pertinent end user request information, including name, department, contact information and nature of problem or issue as well as regular updates
• Act as SMEs on fields of expertise, and / or escalate to 3rd line, supervisor, or team leader and service desk manager, as required
• Build rapport and elicit problem details from service desk customers
• Prioritise incidents, service requests and problems and be flexible and able to adjust based on the uniqueness of each one
• Administer and maintain, the corporate estate, (workstations, servers, BYOD, MDM, O365, SaaS & on prem Applications, Azure, etc)
• Identify and become proficient with appropriate software and hardware used and supported by the organisation
• Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications
• Drive an all-inclusive culture that relies in clear, timely, exemplary communication and transparency, by defining expectations, prioritising properly, following through resolution, and conducting post resolution actions (Documentation of resolution as Knowledge Base Articles, post-incident communication, etc)
• Perform under defined timeframes and proactively report any need for deviation
• Attend meetings that may be necessary in the performance of your duties
• Comply with and uphold company policies and procedures, including but not limited to IT, Security, Health and Safety
• Participate in security related exercises, such as patching, security audits and the remediating actions that derive from these as and when required
• Understand the operation of Spam Filtering, Web Security and Antivirus
• Leverage provided RMM tool(s) for monitoring, administration, and remote support
• Administer and maintain the joiners / movers / leavers process in a timely and secure way
• Build and distribute corporate hardware while maintaining inventory and asset registers
• Undertake any additional tasks as may reasonably be required from time to time
• Work as part of a closely knit team of Service Delivery and collaborate effectively on a daily basis with the other IT teams
• Participate in the continual improvement of services and processes
• Create and manage support requests to 3rd party vendors when required and follow to resolution
• Work with the Change Manager as required per the Change Management process

2nd Line IT Service Desk Engineer Skills & Experience:

• Minimum 3 years previous experience in a similar role as a 2nd Line IT Support in an SLA, CSAT, ITIL driven environment
• Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade
• Working understanding of Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware preferably)
• Proven written and verbal communication skills
• Proven analytical and problem-solving abilities
• Knowledge of computing hardware, including PCs, Servers, mobile devices, and laptops
• Out of the box troubleshooting, ability to combine information while understanding the larger scale situation, and skills to communicate with non-technical resources of every level

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

IT Support Technician / 1st Line Helpdesk Evesham office based £25,000 - £27,000 per annum + Competitive Benefits, Monday - Friday, 9:00 - 5:00

Are you the person your friends and family call when their Wi-Fi drops or their laptop freezes? Whether you are a recent IT Graduate or a self-taught tech enthusiast looking for your first professional break, this IT Support Technician vacancy offers the perfect platform to launch your career.

We are not looking for someone to simply “log tickets”; we want an IT Support Technician who is eager to learn how to build and maintain the systems of the future.

What You’ll Be Doing
Forget being stuck on the phone all day. Our support is managed via email and face-to-face interaction. As our IT Support Assistant, you will be the hero on the ground:

• The First Contact: You will triage and resolve tech queries. Sometimes you will fix things remotely; other times you will head to a colleague’s desk to solve the problem in person.
• Building the Tech: You will learn to build laptops from scratch, swap out hardware, and manage high-spec devices.
• System Mastery: You will get hands-on experience with Microsoft 365, Azure, Active Directory, and even our CRM (Dynamics).
• Your Voice Matters: You will join weekly project meetings. As the IT Support Technician, your ideas will be heard because if you see a process that could be improved, we want to hear about it.

Why You’ll Love It

• Growth is Guaranteed: As the company expands across Europe, your role will too. Whether you eventually want to move into Infrastructure Development, 2nd Line Support, or Service Management, they will provide the roadmap to get you there.
• Supportive Culture: They are ambitious and professional, but also friendly and collaborative. They look after their people which is why so many employees stay for the long term.

Who Are You?
The company hires for attitude and train for skill. You might be an IT Graduate, or perhaps you are someone who has spent six months on a basic service desk and is ready for more responsibility.

As the IT Support Assistant, you will need:

• Excellent Communication: You will be talking to everyone from our warehouse team to the Managing Director. You must be approachable, professional, and patient.
• A Natural Curiosity: You should be someone who enjoys taking things apart to see how they work and experimenting with new software.
• A Desire to Develop: You do not need to know everything yet, but you must have a hunger to learn. If you have completed a basic IT course or an ITIL foundation, that would be a significant advantage.

Working for a family-rooted business who are currently modernising our entire digital world and moving to the cloud and refreshing their infrastructure.

If you have a logical mind, a passion for problem-solving, and a friendly approach, this IT Support Assistant role is the ideal next step for you.

Apply now for a confidential conversation.

Our long-standing client, who provides IT consultancy services to a variety of industries across the UK is hiring IT Support Engineer Engineer, ideally with Education or Schools experience to provide 1st and 2nd line suport across a broad ranges od devices including Microsoft 365, Networking (LAN/WAN, VPNSs, Routing, Switching) and basic Server troubleshooting. Our client is offering a basic salary of 33,000 + benefits to be onsite five days per week across located in Ramsgate.

Our client offers fantastic training and an access to the latest training & certifications within their field to you can continue to grow & develop your career.

Core responsibilities:

1. Resolve escalated technical issues across infrastructure, cloud, networking, and applications
2. Diagnose, troubleshoot, and implement configuration changes across customer environments
3. Manage incidents in line with SLAs, KPIs, and best practice
4. Communicate clearly with customers, managing expectations and providing updates
5. Maintain accurate ticketing, documentation, and knowledge base articles
6. Identify recurring issues and contribute to service and process improvements
7. Support projects alongside senior engineers and solutions teams
8. Participate in disaster recovery, business continuity, and security activities
9. Work with vendors and third parties on escalations and advanced fixes

Key technical experience:

• Experience working in a school environment with understanding of safeguarding & data protection within education.
• Significant knowledge of Microsoft operating systems, virtualisation, networking, hardware, & common school technologies
• Proven track record of diagnosing and resolving complex technical issues in a live environment
• Experience supporting and mentoring junior engineers/apprentices
• Strong understanding of ITIL principles and service management best practices

IT Support Engineer (Education)

Identity and Authentication Manager (VP Level) - £120,000 - £125,000 - Permanent Role - Financial Services Overview We are seeking an experienced Identity and Authentication Manager to join the team. This role offers the opportunity to shape the strategic direction of Identity Management and associated toolsets while ensuring service health and driving continuous improvement. You will work primarily with Microsoft Active Directory (on-premises and Azure AD), managing day-to-day operations, maintaining platform standards, and contributing to long-term technical strategy.Role and Responsibilities

• Act as the main escalation point for complex troubleshooting and analysis of BAU incidents.
• Advise on technical direction through workshops and coaching sessions.
• Create and maintain clear technical documentation for peers and less experienced staff.
• Manage and maintain Identity Management platforms, ensuring availability, performance, and security.
• Provide guidance balancing technical facts against business risks for incident resolution and project decisions.
• Drive proactive improvements in processes and procedures using existing tools.
• Produce and interpret service performance and security data for trend analysis and reporting.
• Promote automation and scripting to streamline authentication tasks.
• Collaborate under ITIL frameworks for problem management and root cause analysis.
• Educate other tech functions on authentication technologies and champion customer satisfaction.

Essential Skills & Experience

• In-depth knowledge of Microsoft Active Directory (on-premises) and Azure Active Directory.

• Strong PowerShell scripting skills.

• Minimum 5 years’ experience in Identity Management or Microsoft Systems Engineer certification.

• Experience with Quest AD tools, ADFS, Certificate Services, Privileged Access Management, Single Sign-On protocols.

• Familiarity with Varonis or similar auditing tools.

• Knowledge of cloud resources (IaC, SaaS, Azure fundamentals).

Package

• Salary: £120,000 - £125,000
• Hybrid, with travel to London
• Career Development Opportunities
• Benefits: Pension scheme, professional training, paid holiday

The IT Manager will oversee the technology operations within the energy and natural resources sector, ensuring the efficient functioning of IT systems and infrastructure. This role is based in Hybrid Matlock and requires an individual with a strategic mindset and technical expertise to support and enhance business operations.

Client Details

The employer is a well-established organisation within the energy and natural resources industry. As a small-sized company, they are committed to maintaining high operational standards and utilising technology to drive efficiency and growth.

Description

• Oversee all IT operations and evaluate them according to established goals.
• Manage the installation, configuration, and maintenance of IT systems and networks.
• Troubleshoot and resolve technical issues to minimise downtime.
• Implement new technology solutions to enhance operational efficiency.
• Develop and enforce IT policies to ensure data security and compliance.
• Collaborate with other departments to understand and meet their technology needs.
• Monitor IT budgets and optimise expenses effectively.
• Provide leadership and guidance to the IT team.

Profile

A successful IT Manager should have:

• Strong technical knowledge of IT systems and networks.
• Proven experience in managing IT operations within a business environment.
• Familiarity with the energy and natural resources industry is advantageous.
• Excellent problem-solving and decision-making skills.
• Ability to lead and motivate a team to achieve goals.
• Strong organisational and project management capabilities.
• Person Specification To be truly successful in this role, you will have: Essential:
• Proven experience in an IT Manager or similar leadership role.
• Strong technical knowledge across IT infrastructure, networks, and systems administration.
• Experience with Microsoft 365, Azure, cloud technologies, and cybersecurity best practices.
• Strong leadership skills with the ability to manage and motivate a team.
• Excellent problem-solving skills and ability to manage multiple priorities.
• Strong knowledge of data protection and IT compliance requirements. Desirable:
• Relevant professional certifications (e.g., ITIL, Microsoft Certified, CompTIA, Prince2).
• Experience managing IT projects from inception to delivery.
• Knowledge of ERP systems or other business-critical software.
• Knowledge of extraction industry

Job Offer

• Competitive salary ranging from 50,000 to 60,000 per annum + Benefits
• Hybrid working 2 - 3 days in Matlock
• Permanent position in a growing and stable organisation.
• Opportunity to work in the energy and natural resources industry in Matlock.
• Collaborative work environment with a focus on technology-driven solutions.

If you are an experienced IT professional ready to take on a challenging and rewarding role, we encourage you to apply for this exciting opportunity in Matlock.

Location: Based from our Head Office, TR26
Salary: Competitive, DOE + Excellent Benefits!
Contract: Full time, Permanent

H Tempest Ltd is the nation s largest school photography company with over 500 employees.

Our Head Office and Laboratory is based in St Ives, Cornwall and our Photographers are resident throughout the UK.

We take photographs of children at playgroups and nurseries, primary and secondary schools and graduates at universities and colleges as well as the Armed Forces and Corporate Photography.

Do you want to join us

We are committed to making sure that H Tempest remains the best in the business and a great place to work. Our staff are the most important asset and therefore we will continue to invest in you!

We are seeking a motivated IT Technician to join our team with a solid foundation in IT support and troubleshooting.

You’ll play a key role in providing day-to-day technical assistance, maintaining hardware and software systems, and ensuring smooth IT operations across the organisation.

As our IT Technician you will:

• Provide first and second line IT support to end users, diagnosing and resolving hardware, software, and network issues in a timely manner.
• Set up, configure, and maintain desktops, laptops, printers, mobile devices, and other IT equipment.
• Manage user accounts, permissions, and access rights within Active Directory and other systems.
• Perform routine maintenance tasks, including system updates, patching, backups, and antivirus management.
• Maintain accurate records of IT assets, support tickets, and documentation of procedures and solutions.

In order to be successful in this role you must have / be:

• Proven experience in an IT support or IT Technician role.
• Strong knowledge of Windows operating systems, Microsoft 365, and common business applications.
• Hands-on experience with hardware troubleshooting, including desktops, laptops, and peripherals.
• Ability to explain technical concepts to non-technical staff.
• Excellent verbal and written communication skills.
• Ability to prioritise workload and manage multiple support requests effectively.

It would be great if you had:

• CompTIA A+ / ITIL Foundation or similar certification.
• Experience with networking fundamentals, including TCP/IP, DNS, and DHCP.
• Familiarity with cloud platforms such as Azure or AWS.
• Evidence of continuing professional development.

If you are passionate about providing excellent IT support, enjoy problem-solving, and want to be part of a collaborative team, we invite you to apply for this exciting opportunity.

Join us and help keep our technology running smoothly while making a meaningful impact on our organisation.

Click on APPLY today!