Senior Network Security Engineer Up to £50,000 + Bonus | Hybrid (3 Days Office / 2 WFH) | Northampton Are you a skilled Network Security Engineer looking to take the next step in your career? Join a fast-growing Systems Integrator & Managed Service Provider that delivers cutting-edge solutions to clients across finance, public sector, legal, and nationwide retail. This is your chance to be part of a high-performing technical team where you’ll work across diverse environments, tackle complex networking challenges, and play a key role in strengthening customers’ security posture. Why You’ll Love This Role ✔ Work on 3rd-line network & security support across enterprise-scale environments ✔ Exposure to next-generation firewalling, large-scale routing/switching, cloud networking & automation ✔ Real career progression into specialist or consultancy paths ✔ Join a team experiencing significant investment and growth What You’ll Be Doing \* Providing 3rd-line network & security support, acting as an escalation point for challenging issues \* Delivering both BAU support and project work across customer sites and internal operations \* Proactively monitoring and maintaining managed systems \* Owning and resolving complex technical problems using tools such as Wireshark, NetFlow analysis, and monitoring platforms \* Managing patching, feature updates, change controls, and documentation \* Mentoring service desk engineers to uplift overall capability Your Network & Security Expertise We’re looking for someone with strong experience in an MSP or enterprise IT environment, with deep knowledge across: Networking \* Layer 2 & 3 routing and switching \* OSPF & BGP – essential \* VXLAN & Cisco ACI \* Dual stack IPv4/IPv6 \* Wireless: Aruba, Cisco Meraki \* Azure & AWS networking \* VMware / Hyper-V environments Security \* FortiGate firewalls with full UTM stack (Web Filtering, Application Control, IPS/IDS, SD-WAN) \* FortiManager & FortiAnalyzer \* SIEM technologies (Darktrace, Reveal(x)) \* Infrastructure monitoring (PRTG preferred) Automation & Tooling \* Python / PowerShell scripting \* Terraform for automation \* ITSM processes aligned to ITIL framework Certifications (Desirable but not essential) \* Cisco CCNP (minimum level of knowledge expected) \* Fortinet / Aruba / PRTG vendor certifications \* ITIL Foundation What’s On Offer \* Up to £50,000 base salary \* Annual performance bonus \* Hybrid working (3 days on-site, 2 days WFH) \* Pension, death-in-service, onsite parking \* Superb office environment with staff perks, snacks & social events Ready to Level Up Your Network Security Career? If you’re passionate about advanced networking, security technologies, and working in a fast-paced MSP environment, we want to hear from you. Apply now and join a team where your expertise truly makes an impact

We’re looking for a Third Line Support Engineer to support and maintain mission-critical systems across cloud, on-premise, and front-end environments. This is a hands-on role focused on resolving complex issues, maintaining system performance, and contributing to continuous improvement within a 24/7 service environment. You will be an experienced third line engineer who thrives on solving complex technical problems. You take ownership of escalations, work confidently across multiple platforms, and communicate effectively with both technical and non-technical stakeholders. Key Requirements 3-5 years’ experience in a third-line IT support role
Strong programming knowledge (JavaScript, Python, React, Node)
Good working knowledge of Linux and AWS
Experience with AWS Lambda and/or Bash scripting
Familiarity with API management tools
Strong understanding of ITIL frameworks
Proven troubleshooting and problem-solving skills
Excellent communication and customer service skills
Ability to work independently and manage multiple priorities
Full UK driving licenceDesirable: Experience with Technology Enabled Care Services (TECS) or SmartTEC systems
AWS and/or relevant technical certifications (e.g. ITIL, CompTIA, CCNP)
Hands‑on use of Wireshark, SIP traces, or packet analysis tools
Understanding of VoIP/SIP, TCP/IP, DNS, DHCP, VLANs, and firewall configurations
Experience with telecare platforms, IoT systems, or digital alarm receivers
Background in customer‑facing technical roles
Passion for innovation, automation, and continuous improvement You’ll act as the escalation point for complex incidents, supporting Tier 1 and Tier 2 teams while leading third-line support activities. You’ll diagnose and resolve high-impact issues, perform root cause analysis, and help prevent recurring problems. You’ll work across cloud and on-prem environments, supporting infrastructure, applications, and integrations. The role also involves contributing to system improvements, supporting deployments, and ensuring service continuity. If you’re a skilled Third Line Support Engineer looking to work on complex systems and make a real impact, we’d encourage you to apply. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy

D365 Support Manager - Supply Chain Management (SCM) £55,000-£60,000 + Benefits London (Hybrid - 3 days onsite) A rapidly scaling organisation is seeking a D365 Support Manager with strong experience across Microsoft Dynamics 365 Supply Chain Management (SCM) to join their Enterprise Technology function. This is a key role supporting the stability, performance, and continuous improvement of a mission‑critical D365 platform used across the business. You’ll be responsible for day‑to‑day support, incident management, environment monitoring, release readiness, and ensuring the D365 ecosystem remains secure, reliable, and aligned with business needs. This is an excellent opportunity for someone who thrives in a fast‑paced, maturing technology environment and enjoys working closely with both technical teams and business stakeholders. Key Responsibilities Provide 1st & 2nd line support for D365 SCM, owning incidents to resolution Monitor environments and integrations, performing proactive fixes.
Support release cycles, environment validation, and deployments. Complete system admin tasks (user admin, batch jobs, housekeeping). Maintain documentation and ensure compliance with audit/InfoSec standards. Participate in testing and drive continuous improvement across the platform. What You’ll Bring Strong knowledge of D365 Supply Chain Management Experience in SaaS/PaaS support environments Solid understanding of ITIL processes Strong problem‑solving and communication skills Ability to work across hybrid teams and multiple stakeholders Experience with integrations and platform monitoring Desirable: Azure services (Logic Apps, Event Grid), Power Platform/Power BI, ITIL certification. Please click apply for more information

Role: Digital Project Manager Position: Contract Location: Leiston, Suffolk (hybrid) Days on Site: 1-3 TBC Duration: Approx until 31st Dec 2026 Pay: £450 PAYE - £669 Umbrella Job Purpose / Overview The Project Manager is responsible for delivering new business capabilities through the successful planning, execution, and oversight of Digital & IT projects within project. Reporting to the Digital Construction Programme ManagerDigital Construction Programme Mnaager in the SZC Digital & IT Delivery function, this role will oversee multiple IT and business change projects-ensuring delivery to agreed time, cost, and quality baselines. The post holder will work closely with stakeholders across project, Tier 1 suppliers, and delivery partners to deliver critical infrastructure, applications, and change initiatives that enable strategic objectives. Principal Accountabilities Lead the definition, planning, execution, and closure of SZC Digital & IT projects to baselined time, cost, and quality targets.
Develop and maintain Project Initiation Documents (PIDs), ensuring robust cost, schedule, and resource estimation.
Oversee delivery partners and suppliers, ensuring quality and contractual commitments are met.
Produce and maintain detailed project schedules, managing critical paths, dependencies, and resourcing.
Manage all project lifecycle phases: design, build, test, deployment, business readiness, and post go-live support.
Track and manage project risks, issues, and change requests, escalating to the Digital Construction Programme ManagerDigital Construction Manager as required.
Ensure effective stakeholder engagement and communications to secure buy-in and support.
Ensure projects comply with SZC governance, information security, and regulatory requirements.
Provide accurate, timely reporting to the Digital Construction Programme Manager, PMO, and governance boards.
Support lessons learned and continuous improvement across the Delivery function.Dimensions The Project Manager will typically manage 2-4 concurrent projects, ranging from £50k to £1.5m in value, lasting from several months to multiple years. They will oversee multi-disciplinary teams, including internal SZC staff, embedded contractors, Tier 1 supplier teams, and third-party delivery partners. Location The Project Manager role will be based at the Sizewell C site in leiston however work can usually be performed using a hybrid working model (typically 2-3 days per week on office). Travel to construction sites at SZC as well as other satellite locations near to Sizewell C will be required for meetings held ‘face to face’ and collaborative working. Knowledge, Skills, Qualifications & Experience Knowledge & Skills Essential Strong understanding of project management methodologies (Prince2 Practitioner, APM or equivalent).
Skilled in MS Project, Excel, PowerPoint, and Word.
Knowledge of IT infrastructure, applications, and digital service delivery.
Strong vendor and supplier management capabilities.
Excellent stakeholder engagement and influencing skills.Desirable Familiarity with Agile delivery practices.
Understanding of ITIL and service transition processes. Qualifications & Experience Essential Demonstrable experience delivering complex IT or business change projects in regulated or safety-critical industries.
Experience managing budgets up to £1.5m.
Proven ability to lead multi-vendor and multi-discipline delivery teams.
Ability to balance compliance requirements with pragmatic delivery decisions.
Strong leadership and team motivation skills.
Highly organised with excellent attention to detail.
Resilient and adaptable in a dynamic project environment.Desirable Previous experience in the nuclear, energy, or major infrastructure sectors.
Familiarity with EDF Group IT governance processes and standards.
Previous experience delivering in construction or engineering project environments.
Ability to promote continuous improvement across project teams.Application Information: If this sounds of interest, please APPLY NOW with your CV and a cover letter highlighting your suitability for this exciting role. Good Luck! This vacancy is being advertised by Rullion Ltd acting as an employment business. Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion’s approach is credible and honest, focused on building long-lasting relationships with both clients and candidates. Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base, from small start-ups to large household names. We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. Thanks Rullion Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Digital Business Analyst Gosforth Park (Hybrid - 2-3 days onsite) Permanent £46,769 per annum We’re looking for a skilled Digital Business Analyst to support the delivery of high-quality, customer-focused digital services and transformation initiatives. This is a great opportunity to play a key role in shaping and improving digital systems, working across teams to deliver impactful change. You’ll be based at Gosforth Park with hybrid working (2-3 days in the office), and will also need to travel to the Stanley site when required. The Role As a Digital Business Analyst, you’ll work at the heart of digital transformation-translating business needs into effective, user-focused solutions. You’ll collaborate with stakeholders, support project delivery, and ensure services are designed with usability, value, and efficiency in mind. You’ll contribute to the full lifecycle of digital change, from discovery and requirements gathering through to testing, deployment, and continuous improvement. Key Responsibilities Lead business analysis activities including requirements gathering, documentation, and prioritisation
Work closely with stakeholders to understand needs and shape digital solutions
Support the delivery of digital projects using Agile and Waterfall methodologies
Develop business cases, process maps, and service designs
Create user stories, testing scenarios, and supporting documentation
Facilitate workshops and service design sessions with stakeholders
Collaborate with technical teams to ensure solutions meet business needs
Support supplier engagement and procurement activity where required
Contribute to continuous improvement and innovation across digital services
Help manage change, ensuring smooth implementation and minimal disruptionAbout You We’re looking for someone who is analytical, collaborative, and comfortable working across both technical and business teams. Essential experience: Proven experience in a Business Analyst or similar role within digital/IT environments
Strong experience gathering and translating business requirements
Experience working with stakeholders to deliver successful outcomes
Understanding of Agile methodologies and product backlogs
Ability to manage risk and support change delivery
Excellent communication, documentation, and stakeholder engagement skillsDesirable: Project management experience or exposure (e.g. PRINCE2, CAPM)
Business Analysis or relevant ICT qualification
Knowledge of ITIL processes
Experience with service design, process mapping, or continuous improvement approachesWhat You’ll Bring Strong analytical thinking and problem-solving skills
Confidence to challenge constructively and influence decisions
A collaborative, team-focused mindset
Curiosity and a passion for improving services through digital innovation
Resilience and ability to manage multiple prioritiesAdditional Information Hybrid working: 2-3 days onsite in Gosforth Park
Travel required to Stanley site as needed Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a “Refer A Friend” bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer

Project Manager - Cyber Security (Contract) Preston based | Largely remote (site visits as required)
£71.45 per hour (Umbrella | Inside IR35)
6‑month contract (initially) Cyber Security Project Management experience essential We’re looking for a hands‑on Project Manager with strong Cyber Security experience to join one of the UK’s leading Defence organisations on a critical programme. This role sits at the heart of a cyber security function, supporting the transfer of resources and workloads in a high‑pressure, highly regulated environment. If you’re comfortable rolling your sleeves up, influencing senior stakeholders and driving delivery, this one’s for you. What You’ll Be Doing Owning and driving end‑to‑end project delivery within a cyber security organisation
Creating, managing and delivering project plans, milestones and outcomes
Reporting progress, risks and dependencies to senior stakeholders
Supporting service delivery against KPIs, SLAs and operational targets
Driving ITIL best practice, including Service Operations, CSI and Problem Management
Ensuring data quality through asset and configuration management
Leading service reviews (DSR, WSR, MSR, Operations Reviews)
Acting as a Business Analyst, owning and managing the requirements catalogue
Working closely with Transition Managers to ensure successful delivery
Providing assurance through audits, SIPs and self‑certificationTravel to Barrow‑in‑Furness will be required What We’re Looking For Essential Proven Project Management experience within Cyber Security
Experience working in complex, enterprise‑scale organisations
Comfortable operating in high‑pressure, critical delivery environments
Strong background in service operations, transition or transformation projectsKey Skills Confident, robust leadership style
Excellent collaboration and stakeholder engagement skills
Strong influencing and decision‑making capability
Able to operate “hands‑on” as part of a small, delivery‑focused teamQualifications Formal Project Management qualification preferred (PRINCE2, APM, PMP etc.)
Equivalent on‑the‑job experience fully recognised

IT Service Desk Engineer - Gloucester (on-site) - 6‑Month Contract - up to £200/day (Inside IR35) Must be NPPV3 Cleared I’m seeking an NPPV3 cleared Service Desk Engineer, for a secure public‑sector organisation. You’ll be joining an established team, providing 1st and 2nd line technical support to internal users across a range of technologies. They work in an ITIL environment and will involve a mix of desk‑side, remote, and walk‑up IT support duties. Due to the nature of the environment, active or recently lapsed NPPV3 clearance is essential. Skills & Experience Required: Active or recently lapsed NPPV3 clearance (essential)
Proven experience in a Service Desk / 1st & 2nd Line Support role
Windows 10 / Windows 11
Microsoft 365 (Office, Outlook, SharePoint)
Active Directory & Exchange
Intune and/or SCCM
Understanding of ITIL processes (Incident, Problem, Change, Configuration)
Experience using ITSM tools (e.g. Assyst or similar)
Excellent communication and customer service skills
Full UK driving licenceIf you are interested in this position please click ‘apply’. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business

IAM Engineer An excellent opportunity has arisen for an IAM Engineer to join a highly regulated technology environment where security, reliability and continuous improvement are taken seriously. Working as part of a dedicated identity operations function, you will play a key role in day‑to‑day identity and access management, supporting joiner, mover and leaver processes while helping strengthen access governance and Zero Trust controls across a Microsoft‑centric estate. What You’ll Be Doing Delivering BAU IAM administration across Active Directory and Azure AD / Entra ID
Managing JML processes, onboarding and offboarding users securely
Supporting access requests, account changes and troubleshooting identity issues
Assisting with access reviews, permissions rationalisation and audits
Working closely with security and support teams as a 2nd line escalation point
Contributing to automation and workflow improvements using PowerShell and ServiceNow What We’re Looking For OKta Identity
Experience in IAM / IDAM operations
Strong knowledge of Microsoft identity platforms
Understanding of RBAC, least privilege and Zero Trust
Familiarity with ServiceNow or similar ITSM tools
Comfortable working in regulated or compliance‑driven environments
Eligible for UK Security Clearance (SC) Nice to Have PowerShell automation
ISO 27001 / ITIL exposure

Job Title: Head of IT Location: Worcestershire across 3 sites (predominantly office‑based with flexibility for remote working of 1 day per week) Reports To: Partner, Head of Finance and Operations Department: Operational Support Direct Reports: 1 × 1st Line IT Support Technician Role Purpose The Head of IT has full accountability for the firm's information technology environment, ensuring it is secure, resilient, scalable and aligned to the firm's strategic and regulatory objectives. The role will also be responsible for driving the thoughtful and appropriate adoption of AI and automation, ensuring these technologies are used safely, ethically and pragmatically to enhance efficiency, decision making and client service. This is a senior leadership role with clear ownership of the end‑to‑end IT estate, including infrastructure, applications, cybersecurity, data and third‑party services. The role is responsible not only for operational stability, but for shaping and delivering the firm's technology roadmap so that technology actively supports business growth, efficiency and risk management. Working closely with senior leadership, the Head of IT will plan, prioritise and deliver technology initiatives using robust project management disciplines, ensuring change is well‑governed, outcomes‑focused and delivered with minimal disruption to the business. Core Accountabilities The overall performance, security and resilience of the firm's IT estate Ownership and continuous evolution of the business technology stack Delivery of IT and digital change programmes through effective project management Alignment of technology decisions with business strategy, regulatory obligations and operational risk IT governance, supplier performance, investment decisions and technology‑related risk Driving the responsible use of AI and automation to support efficiency, insight and business growth Key Responsibilities Technology Ownership & Infrastructure Own and manage the firm's IT infrastructure, including hardware, software, networks, cloud services, servers, storage, backup and disaster recovery Ensure systems are secure, reliable, well‑maintained and capable of scaling with business growth Proactively identify and address performance issues, capacity constraints and technical debt Oversee and coordinate external IT service providers where required Cybersecurity & Data Protection Hold overall accountability for the firm's cybersecurity posture Define, implement and enforce security policies, standards and controls Monitor systems and risks, responding appropriately to threats and incidents Ensure compliance with GDPR, data protection legislation and industry best practice Act as senior owner for IT‑related incidents, risk management and remediation Business Applications & Technology Stack Own the selection, implementation, integration and optimisation of core business systems Ensure applications are stable, well integrated and aligned to business processes Manage vendor relationships to maximise value, performance and reliability Ensure users are informed of relevant system changes and improvements IT Strategy, Projects & Change Delivery Define and maintain a clear IT strategy and multi‑year technology roadmap Translate strategic objectives into clearly scoped, prioritised and well‑governed IT projects Lead and deliver IT and digital change initiatives using appropriate project management methodologies Manage project plans, risks, dependencies, budgets and stakeholder communication Ensure technology change is delivered on time, within scope and aligned to business outcomes Business Continuity & Disaster Recovery Own and maintain disaster recovery and business continuity arrangements Ensure backups are robust, current and regularly tested Periodically test recovery processes and implement improvements Vendor, MSP & Contract Management Own the relationship and performance of the outsourced IT Managed Service Provider Manage all third‑party technology suppliers and service contracts Negotiate and review contracts and SLAs to ensure value, resilience and scalability Ensure contracts are renewed, replaced or exited in a controlled and timely manner Budget, Governance & Compliance Own the IT budget, cost forecasting and investment planning Ensure technology spend delivers clear business value Establish and maintain IT policies, procedures and governance frameworks Prepare for and manage IT audits and regulatory reviews Team Leadership & User Enablement Line manage and develop the 1st Line IT Support Technician Ensure users receive effective, timely and professional IT support Develop and deliver IT training to improve adoption and capability Maintain clear documentation, procedures and user guidance Key Skills & Experience Proven experience in a senior IT leadership role (IT Manager, IT Lead or Head of IT) Experience in accountancy, finance or professional services strongly preferred Strong knowledge of IT infrastructure, cloud platforms and business systems Demonstrable experience of cybersecurity, data protection and risk management Proven track record of delivering IT projects and managing technology change Strong vendor, contract and Managed Service Provider management experience Strong experience of building stakeholder relationships with Senior executives & C Suite. Proven line management, leadership and project management skills. Excellent communication and Team Player skills Strong decision‑making, prioritisation and problem‑solving abilities Qualifications Relevant certifications (e.g. Microsoft, ITIL, CompTIA, CISSP or similar) desirable Personal Attributes Clear ownership mindset with strong accountability Strategic thinker with a practical, delivery‑focused approach Confident decision‑maker able to balance risk, cost and business need Proactive, organised and comfortable managing competing priorities Able to operate both strategically and hands‑on when required Working Conditions Full‑time role, predominantly office‑based with some remote flexibility Occasional out‑of‑hours work for maintenance or critical incidents Benefits: Competitive salary 25 days annual leave, plus bank holidays Private Medical Health insurance Life Assurance Group Personal Pension Plan Electric Car scheme Cycle to Work Scheme Flexible Holiday Purchase Scheme Enhanced Family Pay - maternity, paternity, parental, and compassionate leave Employee Assistance Programme - 24/7 confidential helpline as well as online support If you wish to be considered for the role, please contact Joanne Harris on (phone number removed) or email me on (url removed)

Network & Security Engineer (119lw) - Hybrid (Remote/South East) - £50,000-£55,000pa + Benefits Are you a technically strong Network & Security Engineer with a passion for Palo Alto technologies? Do you thrive in fast-paced environments where teamwork, precision, and continuous improvement matter? DUE TO THE NATURE OF THIS RECRUITMENT CONSULTANCY, WE ARE ONLY ABLE TO REPRESENT INDIVIDUALS WHO ARE EX MILITARY. We’re working with a growing, people-first managed services organisation that is investing heavily in its security capability. As part of this growth, they’re looking for a Palo Alto specialist to join their high-performing engineering team. This role would suit someone from a managed services, enterprise support, or defence background who is used to working in structured, high-responsibility environments - particularly those with a background in the military who have transitioned into technical roles and hold the required certifications. You’ll join an established Managed Services & Security team supporting complex customer environments, with a strong focus on Palo Alto Networks technologies. Initially, your role will focus on BAU support (L2/L3) while you build deeper familiarity with customer environments. As you progress, you’ll have the opportunity to move into projects, deployments, and even pre-sales or service improvement initiatives. This is not a “ticket factory” role - it’s a position where you’ll develop into a trusted technical specialist. What You’ll Be Doing Providing 2nd and 3rd line support across network and security environments Managing and supporting Palo Alto firewalls, Prisma/SASE solutions, and security platforms Monitoring customer environments and proactively identifying issues Handling incidents, changes, and service requests within SLA Performing upgrades, patching, and configuration changes Supporting onboarding of new customers and maintaining documentation Collaborating with internal teams and vendors on complex issues Mentoring junior engineers and contributing to team knowledge Gradually getting involved in projects, deployments, and broader technical initiatives Essential Strong hands-on experience with Palo Alto Networks technologies Current Palo Alto certification (NGFW or SSE) – this is a must-have Solid networking fundamentals (routing, switching, firewalls) Experience in a managed services or enterprise environment Strong troubleshooting and analytical skills Comfortable communicating with customers and stakeholders Desirable Experience with Prisma Access / SASE Exposure to SD-WAN or cloud security architectures Experience with monitoring tools (e.g. SNMP-based platforms) ITIL environment experience SC Clearance This is a fast-paced, collaborative, “people first” culture, where people genuinely support each other A mix of backgrounds, including engineers from defence and service-led environments. Opportunity to work across both support and project work. Flexible working options. Clear progression pathways, funded certifications and structured training plans. Please send a copy of your CV with a note outlining why this would be the ideal opportunity for you, to Liz Walsh at Ex-Mil Recruitment Ltd

Connect it Utility Services is a leading provider of utility consultancy, delivery, and infrastructure solutions across the UK. We work in partnership with developers, contractors, and local authorities to deliver safe, compliant, and efficient utility connections. Our success is driven by strong governance, innovation, and a commitment to maintaining high operational and security standards as we continue to grow. We are now looking for an experienced IT Manager to take ownership of our day-to-day IT operations, infrastructure, and support services across the organisation, ensuring that systems are secure, resilient, and aligned with business needs. A core accountability of the role is ownership of ISO 27001 and the Information Security Management System (ISMS), ensuring ongoing compliance, audit readiness, and continual improvement in information security and operational maturity. Responsibilities IT Operations & Service Management \* Manage the daily delivery of IT support services, ensuring incidents, service requests, and problems are resolved efficiently and effectively. \* Act as the senior escalation point for complex or high‑impact IT incidents, ensuring root cause analysis and preventative actions are completed. \* Oversee the availability, performance, and reliability of IT systems, networks, cloud platforms, and end‑user technology. \* Ensure appropriate monitoring, patching, backup, and disaster recovery controls are in place and regularly tested. \* Maintain accurate and up‑to‑date system, configuration, and operational documentation. Infrastructure, Systems & Applications \* Oversee servers, networks, endpoints, and SaaS platforms to ensure secure and efficient operation. \* Manage user access and role‑based permissions within Salesforce, applying least‑privilege access principles. \* Support system upgrades, implementations, and integrations in line with business and change management requirements. \* Ensure IT assets are effectively managed throughout their lifecycle. Information Security & ISO 27001 Ownership \* Act as the ISO 27001 and ISMS Owner for the organisation. \* Lead information security risk assessments, risk treatment plans, and control effectiveness reviews. \* Coordinate internal audits, external certification audits, surveillance audits, and management reviews. \* Ensure audit findings, non‑conformities, and improvement actions are tracked, managed, and closed effectively. \* Own and maintain information security policies, standards, and procedures, ensuring staff awareness and compliance. Governance, Risk & Business Continuity \* Support IT‑related Business Continuity Plans (BCPs) and Disaster Recovery arrangements, including testing and ongoing review. \* Ensure compliance with relevant legal, regulatory, and contractual obligations related to IT and data security. \* Produce regular reports on IT performance, information security risks, and compliance status for senior stakeholders. Supplier & Stakeholder Management \* Manage relationships with IT suppliers, managed service providers, and third‑party vendors. \* Ensure suppliers meet service levels, security expectations, and contractual obligations. \* Work closely with internal teams to ensure IT services effectively support operational and strategic objectives. Skills Required \* Strong understanding of IT operations, infrastructure management, and service delivery best practices. \* Experience supporting internal and external audits, including evidence preparation and audit remediation. \* Knowledge of information security risk management and governance frameworks. \* Proven experience managing and maintaining secure IT environments aligned with frameworks such as Cyber Essentials and/or Cyber Essentials Plus \* Strong knowledge of IT Asset Management (ITAM), including lifecycle management, asset tracking, licensing compliance, and auditing \* Hands-on administration of Microsoft 365 (O365), including user management, security policies, Exchange Online, SharePoint, and Teams \* Strong stakeholder management skills, with the ability to communicate technical topics clearly to non-technical audiences. Educational Requirements \* Degree or equivalent professional qualification in Information Technology, Computer Science, Cyber Security, or a related discipline. \* Professional certifications such as ISO 27001 Lead Implementer or Lead Auditor, ITIL, or relevant security certifications are desirable. Connect it is an equal opportunities employer, and we value diversity and promote equality across our business. We welcome applications from all sections of society and are always happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. The terminology used in this advert is not intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. By submitting your application for this position, you are authorising for your personal information to be treated in accordance with GDPR. All information submitted to us in relation to your application will be stored confidentially and will only be used in accordance with the Connect it Privacy Policy

Cadent Gas Ltd Secure our digital future through identity excellence As an IAM Technical Analyst, you will be reporting into the Identity & Access Management team and working closely with internal IT teams and external partners supporting delivery of Cadent’s IAM roadmap into an ITIL disciplined environment, delivering IT services in a multisource model to an enterprise of 7000+ employees and external workers in a regulated utility. The IAM team aim to enhance the user experience for colleagues by simplifying, improving, and automating access to systems & data for our digital identities including Privileged Access Management (PAM). We work with internal and external partners to improve provisioning and revocation of access to resources, ensuring access is authenticated and limited, based upon principle of least privilege. Accountable for the ongoing development and deployment of automated access management processes and integrations focussed on Cadent’s non-SAP platforms and systems (Microsoft Active Directory, Entra ID and MS 365). We aim to enhance governance to improve management of digital identities including privileged access, protecting Cadent’s network to meet regulatory obligations (NCSC CAF), aligned to strategy and best practice. Why you’ll love this role: This is a hands-on technical role, where you will be working with industry standard tools where your skills and expertise will involve: Technical delivery – Implement, support and optimization of IAM and PAM services across the enterprise including SSO enablement of new SaaS applications and technical input and support to other projects and programmes.
Technical assurance – ensuring Change Management process is adhered to and technically validated to protect live service.
Security & Compliance – Ensure alignment with NCSC CAF and regulatory obligations, development, management and adherence to IAM Standard Operating Procedures (SOPs), support for internal and external IAM security audits.
Automation & Integration – Drive improvements in provisioning, revocation, and access governance.
Collaborative culture – Collaborate across IT, business, and vendor teams to deliver secure solutions.
Continuous Improvement – Champion innovation and efficiency in identity management including maintenance plans and roadmaps to maintain the health of services. What you’ll bring: Education & Certifications – Degree in IT or Cybersecurity, ITIL Foundation, and ideally CIAM, CISSP or CISM. Extensive hands-on experience in IT; specifically, Microsoft Active Directory (AD), Entra ID and MS 365, with a good knowledge of system technologies, monitoring tools, processes, and incident handling in a 24x7x365 support environment. Experience of configuring, implementing, developing, and supporting complex solutions. Evidence of vendor/ stakeholder management qualities. Technical curiosity, ensuring continuous skills refresh, with cutting edge and new to market technologies explored, understood, and assessed. Experience and understanding with different delivery methods and tools including Waterfall, Agile, SCRUM, Prince2, KANBAN and JIRA. Experience of building relationships and working with a variety of stakeholders, supported by interpersonal and communication skills at all levels, with the ability to translate complex IT issues into business related vocabulary. Experience and understanding of ITIL framework and ITSM tools, specifically ServiceNow. Experience working in a regulated utility industry desired. Experience and understanding of UK Data Privacy legislation Technical knowledge or qualifications highly desirable in the following areas: Identity and Access Management, specifically Microsoft Active Directory (AD), Entra ID and MS 365 including Entra Connect, app registrations, certificate and password management for user and machine authentication. Deep knowledge of SAML, OAuth, OpenID Connect, SCIM, MFA and federation protocols. HR Provisioning, specifically SAP SuccessFactors to AD / Entra ID). Experience with Microsoft Entra ID Conditional Access, Defender for Identity, and Entra Permissions Management including PIM. Strong understanding of Cyber security principles including zero-trust, privileged access management (PAM), Just-In-Time (JIT) access, Role Based Access Control and adaptive authentication. Privileged Access Management, specifically CyberArk suite. Experience of integrating applications with IGA solutions using a variety of APIs and protocols such as Web service protocols REST/SOAP, LDAP, csv. Hands-on experience with identity automation; PowerShell scripting / MS Graph API, and other API-based integrations. Data Lifecycle management tools such as Microsoft Defender & Microsoft Purview. NCSC Cyber Assessment Framework (CAF). DevOps and cloud security best practices in AWS/Azure environments

DWP. Digital with Purpose.
We are looking for an IT Service Manger to join our community of tech experts in DWP Digital.

Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK’s largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We’d love you to join us.

What skills, knowledge and experience will you need?

• Demonstrable Service Management experience, including understanding and exposure to the ITIL Service Management Framework.
• Ability to build strong relationships across a wide range of stakeholders to achieve successful outcomes.
• Proven track record of driving process adherence and service improvement initiatives across multiple technologies and teams.
• Demonstrable experience of independently supporting and maintaining Products and Services.

You and your role

As an experienced IT Service Manager within our End User Devices team, you will be responsible for managing incidents, problems and service requests affecting the devices people use day-to-day.

You’ll be a central escalation point, coordinating multiple technical teams and suppliers to restore service quickly. You’ll play a key part in assuring supplier performance, validating management information and supporting accurate service reporting and invoicing.

You’ll need to be good at working with, influencing and engaging stakeholders, with close collaboration required across internal teams and external partners to deliver effective, resilient services.

You’ll take a proactive approach to analysing service performance, identifying trends and driving continual service improvement is essential, alongside promoting automation and reducing manual processes to enhance both user experience and productivity.

We’ll support you as you develop your skills, experience and career. We want someone who is actively looking to identify learning and development needs, and who can help us grow as a community too - contributing to the increased maturity, security and sustainability of Workplace Computing services.

Details. Wages. Perks.

Hybrid Working: We work a hybrid model - you’ll spend some time working at home (40%) and some time collaborating face to face in a hub (60%).

Pay: We offer competitive pay for this role of £38,772

Pension: You’ll get a brilliant civil service pension with employer contributions of 28.97%, worth over £11,232 per year.

Holidays: A generous leave package starting at 24 days rising to 26 days after one year.

You can also take up to 3 extra days off a month on flexi-time. You’ll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• Time off volunteering and charitable giving
• Bring your authentic self to work with ‘I Can Be Me in DWP’
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it’s even easier for you to get to work and start making a difference
• Professional development, coaching, mentoring and career progression opportunities.

And we have an award-winning environment and culture:

• DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
• Diverse and Inclusive Leadership at Digital Leaders Awards 2024
• Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
• Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards

Process:

We know your time is valuable, so our application and selection process is just three stages:

Apply: complete your application on Civil Service Jobs.Interview: A single stage interview online.

CLICK APPLY for more information and to start your application

We’re seeking a IT Service Performance & Reliability Manager to take ownership of performance, capacity, and resilience across critical IT services. This role focuses on keeping customer-facing services fast, reliable, and fully observable, while driving continuous improvement.

You will lead observability across services, ensuring effective monitoring and actionable insights. You’ll manage capacity and performance through forecasting and trend analysis, identifying risks early and driving improvements. Ensure resilience and availability are built into services from the outset, while supporting continuity planning and risk management. Working closely with technical teams and stakeholders, you’ll help resolve issues and deliver ongoing service improvements.

Key Requirements

• Experience managing capacity and performance in IT environments
• Hands-on experience with AWS and Azure
• Strong knowledge of ITIL v3/v4 (certification required)
• Experience with monitoring/observability tools (e.g. Zabbix, Grafana, Kibana, OpenSearch)
• Knowledge of Windows and Linux server environments
• Scripting skills (e.g. Python, PowerShell, Node.js)
• Experience integrating data via APIs, webhooks, or messaging
• Strong analytical, problem-solving, and stakeholder management skills

Desirable:

• DevOps exposure
• Network infrastructure and communications protocols knowledge
• Experience with social alarm platforms

If you’re looking for a role where you can make a tangible impact on service performance and resilience, we encourage you to apply.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

• Watford (On-site)
• Wintel/on-prem
• Up to £55,000
• To apply, email:

A secure government programme is seeking an experienced Infrastructure Engineer to support the deployment, integration, and ongoing management of critical IT infrastructure.

This is a hands-on role working across server, network, storage, and desktop environments, supporting a highly secure and fast-paced delivery environment.

Due to the nature of the work, active DV clearance is required to start.

Key Responsibilities

• Deploy and integrate hardware and software across infrastructure environments
• Test deliverables, document outcomes, and manage fault identification and resolution
• Administer, maintain, and enhance systems to improve performance and service quality
• Provide 2nd and 3rd line support, working within agreed SLAs
• Deliver tasks in line with project plans, timelines, and quality standards
• Maintain operational documentation, asset records, and system updates
• Provide regular progress updates to internal stakeholders

Key Skills & Experience

• Experience in infrastructure engineering within secure or specialist environments

• Background as an Infrastructure or Field Engineer across small to medium IT projects

• Strong hands-on experience with:

• Infrastructure administration

• Hardware deployment

• Fault diagnosis and resolution

Ability to work independently and manage workload within SLA-driven environmentsExperience working in customer-facing roles

Desirable Experience

• Knowledge of ITIL Service Management processes

• MCP certification (or equivalent)

• Understanding of secure data centre environments and UK Government standards

• Experience with:

• File and print clusters

• Thin client environments

• Messaging systems

Strong customer service and stakeholder management skillsExperience reporting across multiple levels and monitoring KPIs

Location: Remote (UK-based with travel to client sites)
Salary: £80,000 - £100,000 per annum + 10% annual bonus
Clearance: Must hold active DV (Developed Vetting) clearance

We are seeking an experienced ServiceNow Technical Architect to join a high-performing delivery team, leading the design and delivery of complex ServiceNow solutions across enterprise and public sector environments. This is a remote role with UK-based travel to client sites as required.

This is a senior, client-facing position suited to a technical leader who combines deep platform expertise with strong stakeholder engagement skills. You will define architectural direction, guide delivery teams, and play a critical role in shaping large-scale ServiceNow programmes.

Key Responsibilities

Architectural Leadership

• Lead end-to-end technical design across ServiceNow implementations, with a focus on ITSM, ITOM, and CMDB
• Define architecture standards, integration patterns, and platform strategy across engagements
• Produce high-quality solution architecture and design documentation
• Ensure all solutions align with best practices, are scalable, and remain upgrade-safe

Delivery & Technical Governance

• Act as the senior technical escalation point across the full delivery life cycle
• Conduct design and code reviews, ensuring quality and consistency
• Identify and mitigate technical risks across programmes
• Oversee platform health including performance, instance strategy, and upgrade planning

Client Engagement & Pre-Sales

• Build trusted relationships with senior client stakeholders
• Lead solution workshops, scoping sessions, and architectural discussions
• Translate complex requirements into clear, deliverable technical solutions
• Support pre-sales activities including proposals and demonstrations

Leadership & Practice Development

• Mentor and develop consultants across the technical team
• Contribute to best practices, reusable assets, and internal capability development
• Stay current with ServiceNow platform innovations, including AI capabilities
• Help shape the ongoing growth and maturity of the technical practice

Skills & Experience

• Proven experience as a ServiceNow Technical Architect or senior technical lead
• Deep expertise across ITSM, ITOM, and CMDB/CSDM
• Strong understanding of ServiceNow architecture including integrations (REST/SOAP/MID Server), data model, and security
• Hands-on development capability across Flows, Business Rules, Script Includes, UI Policies, and custom applications
• Experience delivering complex, enterprise-scale solutions end-to-end
• Strong leadership and stakeholder management skills
• Excellent communication skills, able to engage both technical and non-technical audiences
• Must hold active DV security clearance
• ServiceNow certifications such as CSA and CIS-ITSM (CTA desirable)

Desirable

• ServiceNow Certified Technical Architect (CTA) or working towards
• Experience with AI/ML capabilities within the ServiceNow platform
• Background in public sector, defence, or highly regulated environments
• Additional ServiceNow certifications across ITOM or other modules
• Knowledge of ITIL frameworks

Benefits

• Private medical insurance
• Death in service cover
• Ongoing training and certification support
• 10% annual bonus
• Share scheme

This is a key leadership role offering the opportunity to work on complex, high-impact ServiceNow programmes, influence architectural direction, and play a central role in delivering innovative solutions within a secure environment. Apply now to take the next step in your career.

Location: Remote (UK-based with travel to client sites)
Salary: £45,000 - £60,000 per annum + 10% annual bonus
Clearance: Must hold active DV (Developed Vetting) clearance

We are looking for a motivated ServiceNow Technical Consultant to join a growing delivery team, working on impactful projects across enterprise and public sector environments. This is a fully remote role with UK-based travel to client sites.

This is a fantastic opportunity for someone with 2-3 years of ServiceNow experience who is looking to build on strong platform foundations, develop their consulting skills, and contribute to successful client delivery within a supportive and high-performing team.

Key Responsibilities

Solution Delivery

• Configure and develop ServiceNow solutions across ITSM, ITOM, and CMDB workstreams
• Build platform components including Flows, Business Rules, UI Policies, Client Scripts, and integrations
• Contribute to technical documentation including build specifications, test scripts, and handover materials
• Ensure all configurations follow best practices and are scalable and upgrade-safe
• Support testing activities including unit testing and UAT

Client Engagement

• Support workshops and requirements gathering sessions alongside senior team members
• Build positive working relationships with client stakeholders and project teams
• Communicate progress, risks, and issues clearly and proactively

Learning & Development

• Work closely with senior consultants and architects to develop technical capability
• Actively pursue ServiceNow certifications and continuous professional development
• Stay up to date with platform developments and industry trends
• Contribute to knowledge sharing and team collaboration

Skills & Experience

• 2-3 years of hands-on ServiceNow experience (implementation, support, or internal IT)
• Working knowledge of ITSM processes and core ServiceNow configuration
• Experience with platform development including Business Rules, Client Scripts, and UI Policies
• ServiceNow Certified System Administrator (CSA)
• Strong communication and interpersonal skills
• Eagerness to learn and develop within a fast-paced environment
• Must hold active DV security clearance

Desirable

• Exposure to ITOM, CMDB, or integrations
• Progress towards CIS-ITSM or other ServiceNow certifications
• Familiarity with ITIL frameworks
• Experience in public sector, defence, or regulated environments

Benefits

• Private medical insurance
• Death in service cover
• Ongoing training and certification support
• 10% annual bonus
• Share scheme

This is an excellent opportunity to accelerate your ServiceNow career in a dynamic environment, with clear progression and the chance to work on meaningful, high-profile programmes. Apply now to take the next step in your consulting journey.

IT Change Manager

£60,0000 - £70,000 depending on experience

Hybrid working, onsite in Milton Keynes 2 days a week

We’re supporting a well-established, marketing leading organisation to hire a Technology Change Manager to strengthen their technology enablement and change capability. This is a new key hire at an exciting time to join and support a major organisation transformation from waterfall to agile delivery.

This role is focused on ensuring technology changes land well across the business through clear communications, strong stakeholder engagement, effective training and readiness, and robust governance via the Change Advisory Board (CAB).

What you’ll be doing

• Develop and deliver change communication plans - tailoring messaging by audience (users, managers, senior leaders) and channel (email, workshops, intranet, briefings)
• Create or coordinate clear change content that explains what’s changing, why it’s changing, and the impact on teams.
• Lead and operate the Change Advisory Board (CAB) process, ensuring major production changes are reviewed, approved and well-coordinated.
• Maintain change calendars, agendas and records; collaborate with technology and operations leads to support readiness and risk mitigation.
• Define and track adoption metrics (e.g., usage analytics, training completion, support tickets, feedback) and use insight to improve outcomes.
• Identify gaps in understanding/adoption, reinforce change and share success stories.
• Coordinate training and readiness activities, including learning needs analysis, materials, guides, drop-ins and go-live support.
• Work closely with business partners and delivery teams to align change activities to strategic outcomes and support post-implementation reviews.

What we’re looking for

• Proven experience delivering technology change (communications, stakeholder engagement, training/readiness and adoption support)
• Strong communication skills with the ability to simplify complex change for different audiences
• Confidence working with governance and controls (e.g., facilitating forums such as CAB or similar approval processes)
• Comfortable using data and metrics to measure adoption and drive continuous improvement.
• Highly organised, pragmatic and collaborative - able to bring structure to multiple moving parts.

Desirable

• Change management certification (e.g., Prosci, APMG Change Management).
• ITIL / service transition / change governance experience.
• Familiarity with tools such as Miro, Power BI, SharePoint and learning platforms (LMS / digital walkthrough tools).

If this is you, apply today! I look forward to talking through the role in more detail.

We’re seeking a Service Performance & Resilience Manager to take ownership of performance, capacity, and resilience across critical IT services. This role focuses on keeping customer-facing services fast, reliable, and fully observable, while driving continuous improvement.

You will lead observability across services, ensuring effective monitoring and actionable insights. You’ll manage capacity and performance through forecasting and trend analysis, identifying risks early and driving improvements. Ensure resilience and availability are built into services from the outset, while supporting continuity planning and risk management. Working closely with technical teams and stakeholders, you’ll help resolve issues and deliver ongoing service improvements.

Key Requirements

• Experience managing capacity and performance in IT environments
• Hands-on experience with AWS and Azure
• Strong knowledge of ITIL v3/v4 (certification required)
• Experience with monitoring/observability tools (e.g. Zabbix, Grafana, Kibana, OpenSearch)
• Knowledge of Windows and Linux server environments
• Scripting skills (e.g. Python, PowerShell, Node.js)
• Experience integrating data via APIs, webhooks, or messaging
• Strong analytical, problem-solving, and stakeholder management skills

Desirable:

• DevOps exposure
• Network infrastructure and communications protocols knowledge
• Experience with social alarm platforms

If you’re looking for a role where you can make a tangible impact on service performance and resilience, we encourage you to apply.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Salary: £110,000 to £130,000 pa + 10% Bonus plus benefits, perks and healthcare options

Job Type: Permanent - Hybrid/2 x days per week - Travel to client site

Location: London, Woking, Birmingham, Manchester, Newcastle, Glasgow, UK Wide

Overview:

We’re looking for a Senior ServiceNow Solutions Advisor who is passionate about solving real-world challenges through technology. You’ll work closely with senior stakeholders both internally and within key clients to create ServiceNow strategies that translate business issues into relevant technical solutions and competitive propositions that are scalable, secure, and sustainable.

Your Role:

• You will Partner with Senior Leaders (including CxOs) and advise on large-scale transformation deals and complex programmes to drive the growth agenda across ServiceNow.
• Build and nurture long-term relationships with clients and internal teams, creating shared value and trust.
• Apply your technical expertise and problem-solving mindset to design innovative, practical solutions for complex challenges.
• Represent the Cloud Infrastructure Management Advisory team in key forums, contributing to strategic initiatives and thought leadership.
• Collaborate across diverse teams, supporting knowledge sharing, mentoring, and continuous learning.

Your skills and experience:

• Deep expertise in ServiceNow, including solution architecture, development, administration, and custom integrations.
• Proven ability to lead and deliver complex ServiceNow solutions, from strategy through to implementation, across multiple modules and client environments.
• Strong communication and consulting skills, with the ability to build relationships with CxOs and contribute innovative ideas to client engagements and bids.
• Certified in ServiceNow (CSA required; implementation certifications preferred) and ITIL Foundation, with knowledge of SaaS/on-prem architecture.
• Ability to translate business needs into scalable, user-centric ServiceNow solutions.
• Excellent communication and collaboration skills, with a focus on inclusive leadership and team empowerment.

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

If you’re ready to take the next step in your career and thrive in a fast-paced, innovative environment, we want to hear from you! Please send updated CV to

Job Description

Splunk Developer - Technical Lead (ITSI)

Role Summary

We are seeking an experienced Splunk Developer - Technical Lead with strong hands-on expertise in Splunk Enterprise, IT Service Intelligence (ITSI), and Observability. The role requires deep technical knowledge combined with design leadership, stakeholder engagement, and production responsibility across complex enterprise platforms.

The candidate will lead Splunk solution design, mentor junior developers, and work closely with operations, SRE, and application teams to deliver scalable monitoring, service health, and analytics solutions.

Key Responsibilities

Technical Leadership

• Act as Technical Lead for Splunk implementations across monitoring, observability, and service intelligence use cases.
• Own end-to-end Splunk solution design including data onboarding, data models, dashboards, alerts, and ITSI objects.
• Review and govern Splunk development standards, SPL performance, and configuration best practices.
• Provide technical guidance, mentoring, and code reviews for Splunk developers and support teams.

Splunk Core & ITSI

• Design and implement Splunk ITSI components including:

• Services & service hierarchies
• KPIs & thresholds
• Glass Tables
• Episode review and correlation search tuning

• Build service-centric monitoring aligned to business and application landscapes.
• Configure entity extraction, service templates, and adaptive thresholds.

Data Onboarding & Engineering

• Lead onboarding of diverse data sources:

• Application logs, infrastructure metrics, APM data, cloud logs, and security events

• Design and optimise:

• Indexing strategy
• Source types and field extractions
• Data models and CIM compliance

• Ensure SPL queries and dashboards are performant and scalable.

Dashboards, Alerts & Analytics

• Develop advanced dashboards using:

• Splunk Dashboard Studio/Classic dashboards

• Design meaningful alerts using:

• Correlation searches
• Risk-based alerting principles

• Translate operational and business requirements into actionable insights.

Observability & Production Support

• Integrate Splunk with enterprise observability tools (APM, infrastructure monitoring, cloud platforms).
• Support production incidents using Splunk, driving root-cause analysis and post-incident reviews.
• Improve alert quality by reducing noise and false positives.

Stakeholder & Delivery Engagement

• Collaborate with:

• SRE/Ops teams
• Application & platform teams
• Service Management & ITIL functions

• Translate monitoring requirements into scalable technical solutions.
• Participate in architecture discussions, audits, and compliance reviews.

Required Skills & Experience

Splunk Expertise

• Strong hands-on experience with Splunk Enterprise
• Proven experience with Splunk ITSI (mandatory):

• KPI design and service modelling
• Glass Tables
• Episode review & RCA workflows

Technical Skills

• Excellent command of SPL (Search Processing Language)
• Strong understanding of:

• Data models & CIM
• Index management and performance tuning

• Experience integrating Splunk with:

• Application, infrastructure, and cloud platforms

• Hands-on experience with alerting, correlation searches, and dashboards.

Leadership & Design

• Experience working as Technical Lead/Lead Developer
• Ability to own solution design and guide teams end-to-end
• Strong analytical and problem-solving skills.

Enterprise & Production Experience

• Experience working in large-scale enterprise environments (Banking/Financial Services preferred)
• Exposure to incident management, operational resilience, and ITIL processes
• Comfortable working in regulated and audit-driven environments.

Good to Have

• Splunk Observability (APM, Infrastructure Monitoring) exposure
• CI/CD integration for Splunk content (Git, Jenkins, DevOps pipelines)
• Cloud platforms (AWS/Azure/GCP) log and metric ingestion
• Splunk certifications (Power User, Admin, ITSI)
• Experience with automation and Scripting (Python, Shell).

Soft Skills

• Strong communication and stakeholder-handling skills
• Ability to explain complex technical concepts to non-technical audiences
• Ownership mindset and delivery focus
• Mentoring and team-building experience.

Role Level

• Senior Developer/Technical Lead (L3/L4 equivalent)