Microsoft 365 Technical SME

Location: Wokingham (3–5 days per week onsite)
Contract Length: 6 months
Start Date: ASAP
Day Rate: £470 (Inside IR35)

Our client is seeking an experienced Microsoft 365 Technical SME to provide expert technical leadership and operational support across the full Microsoft 365 ecosystem. You’ll work closely with architecture, operations, security, and business teams to ensure the effective implementation, optimisation, and ongoing management of core M365 services including Exchange Online, SharePoint Online, Teams, Entra ID, Intune, and the wider M365 security and compliance stack.

This is a hands-on, high-impact role supporting a large-scale enterprise environment and acting as a senior escalation point for complex issues.

Must-Have Skills & Experience

* 8–10 years’ hands-on experience with Microsoft 365 in enterprise environments.

* Strong expertise across: Teams, SharePoint Online, Exchange Online, OneDrive, Intune, Entra ID, M365 Security & Compliance (Purview/Defender).

* Proficient in PowerShell and automation.

* Solid SMTP, mail flow, and EOP troubleshooting skills (spam/virus filtering, connectors, rules).

* Good understanding of DNS, firewalls, proxies, ports, and other M365-related network fundamentals.

* Experience with SharePoint Admin and Power BI Admin.

* Familiarity with Microsoft Graph / APIs / Power Platform (desirable).

* Acts as 3rd‑line SME escalation for complex M365 issues.

* Skilled in configuration, monitoring, tuning, and operational support of M365 services.

* Able to translate business needs into effective technical solutions.

* Provides best‑practice guidance, roadmap insights, and service improvements.

* Experienced in managing major incidents, escalations, and ITIL processes (especially Problem & Change Management).

Good-to-Have Skills

* Excellent communication and stakeholder management skills.

* Ability to explain complex technical concepts simply and clearly.

* Strong documentation, governance, and analytical skills.

* Proactive, self-driven, and comfortable working in a rapidly evolving cloud environment.

Why Join?

This is an exciting opportunity to join a forward-thinking organisation with a modern cloud-first strategy. You’ll take ownership of core Microsoft 365 services that enable collaboration, security, and productivity across the entire business.

If you have the required skills & experience, please apply promptly to be considered

Main Purpose of the Role

* To support colleagues and business processes with their IT requirements while acting as a deputy to the IT Manager. The role is responsible for ensuring that the organisation’s IT infrastructure is modern, secure, reliable, and efficient.

Key Responsibilities
IT Infrastructure

* Design, deploy, and manage servers and related services from vendors such as Dell and HP.

* Design, deploy, and maintain networks and cloud services (e.g., Microsoft Azure).

* Deploy and manage virtualisation technologies such as VMware and Hyper-V.

* Implement and manage backup and disaster recovery solutions.

* Manage and optimise storage solutions including SAN and NAS systems.

* Develop and maintain infrastructure automation scripts and tools.

* Conduct regular security audits and vulnerability assessments.

* Plan and execute infrastructure upgrades and migrations with minimal downtime.

* Assist in the development and enforcement of IT policies and procedures.

* Evaluate and recommend new technologies to enhance the IT infrastructure.

IT Operations

* Monitor and maintain laptops, peripherals, and display equipment across the business.

* Provide technical support and guidance to end users.

* Monitor and maintain system performance, availability, and security.

* Troubleshoot and resolve hardware, software, and network issues.

* Collaborate with colleagues to support business applications and services.

* Ensure compliance with company security policies and industry best practices.

* Maintain documentation for infrastructure configurations, processes, and procedures.

* Stay up to date with emerging technologies and industry trends.

Role Requirements
Qualifications & Experience

* Bachelor’s degree in Computer Science, Information Technology, or a related field.

* Minimum 5 years’ experience in IT Infrastructure or IT Operations roles.

* Relevant certifications such as:

* CompTIA Network+

* Microsoft Certified: Azure Administrator

* Strong knowledge of server and network administration.

* Experience with cloud platforms (e.g., Azure, AWS, Google Cloud).

* Proficiency with virtualisation technologies (VMware, Hyper-V).

* Understanding of ITIL processes and best practices

Location: Warwickshire (Hybrid - typically up to 2 days per week on-site)
About the Role
We are seeking an experienced Oracle HCM Specialist to join our team supporting the ongoing maintenance and enhancement of ESR. This role is predominantly functional with some technical responsibilities, requiring strong communication skills and the ability to work closely with end users to resolve queries and issues efficiently.You will act as a key point of contact between the business and IT, helping to prioritise issues, investigate problems, and provide clear, professional guidance to stakeholders at all levels.Key Responsibilities

• Provide functional support for ESR and associated Oracle HCM modules.
• Investigate, analyse, and resolve issues raised by end users, system operators, and the help desk.
• Manage and prioritise service requests, incidents, and problems within agreed SLAs and OLAs.
• Communicate effectively with users, IT teams, and project stakeholders.
• Build strong working relationships with clients and project teams.
• Deliver clear, politically sensitive responses and solutions when required.

Required Skills & Experience

• Strong Oracle HCM expertise (e.g. Oracle HRMS, Oracle SSHR, Oracle Workflow, OLM, Oracle BI, SQL).
• Proven application support experience.
• Strong problem-solving, investigative, and analytical skills.
• Ability to query, manipulate, and configure SQL.
• Experience using help desk/ticketing systems.
• Excellent customer-facing communication skills (verbal & written).
• Ability to work effectively with colleagues and stakeholders at all levels.
• Strong negotiation and persuasion abilities.

Nice-to-Have Skills

• Understanding of the ITIL framework.
• Knowledge of UK Payroll legislation.
• Experience working in the healthcare sector.

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at hays.co.uk

Microsoft Technical Services Analyst - to 3rd Line

Stoke-on-Trent, Staffordshire | Hybrid (2 Days Onsite per Week)

£37,000 + On-Call Rota (1 in 6 at £225 per week) + Overtime + Excellent Benefits

Are you a confident 2nd Line IT Support Engineer ready to step up into a true 3rd Line role? Want to build your career within a nationally recognised retail brand with a modern Microsoft-focused environment?

This opportunity offers exactly that - a springboard into a stronger, more specialised technical career for 2026.

The Opportunity:

You’ll join a specialist team supporting a major UK-wide Microsoft infrastructure for a leading High Street & online retailer. The environment is broad, modern, and continually evolving - covering cloud, virtualisation, storage, security, and enterprise-scale Wintel systems.

You’ll operate across both 2nd and 3rd Line levels, taking ownership of priority incidents (P1/P2), resolving complex technical issues, and supporting core infrastructure platforms.

Perfect for an Engineer who wants career growth, technical depth, and exposure to large-scale systems.

You’ll work across a modern Microsoft-centric estate covering:

Core Expertise:

Azure Local & Distributed Infrastructure:

• Support server infrastructures unified under Azure Arc
• Monitoring & maintaining hybrid-cloud environments
• Ensuring consistent operations across stores, distribution sites & cloud platforms

Operational Infrastructure Support with EUC:

• Active Directory, DNS, DHCP
• AOVPN & RSA Remote Access
• Citrix
• Enterprise SQL
• MoveIT Automation & FTP
• Monitoring & backup systems
• Support across cloud, datacentre & retail locations
• Manage & maintain physical and virtual server estates

Useful Qualifications (Not Essential)

• Microsoft MCP - Installing & Configuring Windows 10/11
• MCSA or equivalent
• ITIL Foundation
• Degree in IT or related discipline

Why This Role?

• Step into 3rd Line Engineering.
• Join a respected national retailer with real career paths.
• Work with cutting-edge Microsoft cloud & datacentre technologies.
• Hybrid flexibility with regular onsite collaboration.
• Strong team culture with specialist technical peers

Ready to Level Up in 2026?

Call 0121 712 8715 today to secure your interview!

Powered by Water, Driven by Purpose

South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today.

New opportunity for an Alarm Optimisation OT Technician based in Exeter on an initial 2-year fixed term contract from £33,500 per year plus benefits.

The role

As an OT Technician you will support the delivery of the Alarm Optimisation Project by implementing configuration changes on the Regional SCADA Telemetry System that improve the quality, accuracy, and effectiveness of operational alarms and telemetry signals across sewage pumping stations and sewage treatment works. The changes, submitted by the Project Team will require the reprioritising, labelling, and optimising configured alarms in line with the Alarm Philosophy and EEMUA standards.

Working closely with the Alarm Optimisation Technical Assistants, you will focus on actioning telemetry configuration change requests in support of the Alarm Optimisation Project. Key responsibilities include implementing these changes by adjusting existing telemetry outstation configuration parameters to ensure alarms and events are correctly configured, enabling telemetry data to provide clear, meaningful, and actionable information to support operational decision-making.

What you’ll be doing day to day

• Coordinate and maintain a forward schedule of telemetry configuration changes in collaboration with the Alarm Rationalisation Project Team.
• Configure new and edit existing telemetry signals, including smart alarms, logic, and sequence charts.
• Support the development and use of configuration templates and presets.
• Respond promptly to requests, including configuration status and alarm/signal configuration.
• Adhere to change and request governance processes and departmental information security policies.
• Suggest process improvements and support testing during implementation of new telemetry configuration parameters.

What we’re looking for

• Experience in IT or OT technology in medium to large organisations.
• Proficient with Microsoft Office, Access, and knowledge of SQL Server.
• Strong focus on health, safety, and wellbeing.
• Committed to keeping skills, IT governance, and business knowledge up to date.
• Positive, flexible, and outcome-driven, with strong customer service focus.
• Analytical, detail-oriented, and able to manage changing workloads.
• Understands and applies information security policies.
• 5 GCSEs (including Maths and English at Grade C or above).
• Ability to successfully complete UK Government SC clearance
• Ideally ITIL Foundation or similar service/change governance training or A-Level or BTEC Level 3 (or equivalent) in Engineering, Electronics, Instrumentation, or related technical discipline.

Closing Date: 19th March 2026

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.

About The Role
Team Vitality Technology
Working Pattern - Hybrid 2days per week in the Vitality BournemouthOffice.Full time, 35 hours per week.

We are happy to discuss flexible working!

Top 3 skills needed for this role:

• Security Operations Leadership & Incident Response
• Risk, Governance & Regulatory Compliance
• Technical Depth in Monitoring & Security Engineering

What this role is all about:

Join our dynamic, values-led organisation to help strengthen Vitalitys cyber security. Youll support the CISO in delivering our security strategy, lead a team of analysts, and oversee key controls that protect member data. The role includes security monitoring, incident response, developing playbooks, and managing the CSIRT function.

Key Actions

• Leadership and management of the Cyber Security Operations team
• Conducting cyber security maturity assessments; continuous improvement of existing security controls and assessing new tools/capabilities for recommendation to management
• Perform cyber risk assessments; develop reporting metrics to articulate risk posture to Senior Management
• Be the key contact for, and lead on the management of Cyber Security incidents, performing and co-ordinating forensic investigations; mature the Cyber Incident detection and response capabilities
• Engagement with internal stakeholder and external bodies as required, Vendors, forensic partners, regulatory bodies
• Threat hunting; monitoring for emerging security threats
• Ensure compliance with Vitalitys ISMS, Regulatory requirements and Information Security best practice frameworks (e.g. ISO27001, GDPR, NIST, Cyber Essentials, ITIL) to ensure the Confidentiality, Integrity and Availability of Vitality Information Systems
• Penetration testing and vulnerability management governance and remediation
• Deliver key Information Security initiatives/projects, in line with InfoSec and Cyber Security strategy and Enterprise Risk Management Framework
• Responsible for ensuring that Vitality IT assets are adequately protected from Cyber-attacks and malicious insiders
• Provide expert professional advice across Vitality on Information and Cyber Security best practice, training, and awareness sessions

What do you need to thrive?

• Degree or professional security qualifications and certifications such as MSc, CISSP, CISM, CISA or equivalent
• Minimum 5 years experience working in Cyber Security
• Excellent verbal and written communication skills; ability to articulate technical knowledge to non-technical audience; production of policy/standards/project documentation
• Appropriate level of technical knowledge, hands-on experience of configuring security tools
• Demonstrable experience of designing, implementing and managing information security initiatives
• Sound understanding of security frameworks (e.g. ISO27001/2, PCI DSS, NIST), Data Protection and regulatory compliance (e.g. FCA, ICO, PRA, GDPR)

So, whats in it for you?

• Bonus Schemes A bonus that regularly rewards you for your performance
• A pension of up to 12% We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance With its own set of rewards and benefits
• Life Assurance Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page.Fantastic Benefits. Exciting rewards. Great career opportunities!

If you are successfulin your application and join us at Vitality, this is our promise to you, we will:

• Help you to be the healthiest youve ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how, where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Give you the space to try, fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.

About The Company
Were incredibly proud to be recognised for the culture we’ve created recently being named one of Glassdoors Best Places to Work 2026, and in 2024 we were delighted to be awarded Top 10 Places to Work in the Sunday Times Awards.

Weve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Were successful because we attract, develop, and retain the best people and because we care.

Diversity & Inclusion
At Vitality, were committed to diversity and inclusion because its good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.

Vitalitys approach to sustainability
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page.

If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early.

Systems Accountant (Contract)

Harvey Nash’s Public sector client is searching for a Systems Accountant to play a key role in modernising finance operations through improved systems, automation, and data-driven insight.

Key Responsibilities:

• Drive automation and process improvements using AI-enabled tools and workflows.
• Lead finance system enhancements, upgrades, and integrations across ERP and related platforms.
• Act as the subject matter expert for core finance systems, ensuring effective configuration and usage.
• Build and deliver dashboards and reports using Power BI and Microsoft Dynamics 365.
• Translate complex data into clear, actionable insights for senior leaders.
• Deliver training and support to finance teams, encouraging adoption of new technologies.
• Maintain strong governance, compliance, documentation, and audit standards.

Essential Skills & Experience:

• Qualified or part-qualified Accountant (CCAB or equivalent).
• Strong hands-on experience with Unit4 ERP or a comparable enterprise finance system.
• Proven ability using Microsoft Dynamics 365, Power BI, and other reporting tools.
• High attention to detail and commitment to data accuracy.
• Solid understanding of financial reporting, accounting principles, and budgeting processes.

Desirable:

• ITIL certification.

To
From
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Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future.

You’ll join a collaborative and inclusive team where you’re supported to grow your skills, explore new opportunities, and contribute from day one. You’ll work with a diverse client base, develop meaningful connections, and gain experience that extends beyond your local team. Together, we grow, belong and impact.

The Team

The Data & Digital Advisory team is a key part of our larger Technology and Digital Consulting practice comprising over 100 technologists. We specialise in providing expert advice and guidance across a range of domain areas, with a primary focus on data protection, data governance, Artificial Intelligence (AI) strategy and governance, technology strategy and transaction IT due diligence.

We collaborate closely with clients to understand their unique data and digital opportunities and challenges, delivering tailored, actionable advice. Our support encompasses assessing, building, and managing data and digital capabilities. This includes identifying and mitigating data, AI, and IT risks; selecting vendors to maximise solution value; managing projects for tangible results; establishing robust data governance; ensuring regulatory compliance (including data privacy and AI regulations); and harnessing the potential of emerging technologies like AI.

The Role

Joining as a Senior Consultant within the Data & Digital Advisory team, you will play a crucial role in delivering a diverse portfolio of services to our clients, contributing significantly to both project execution and our team’s growth. This role offers a unique opportunity to gain broad experience across interconnected data and digital domains.

Key Responsibilities:

• Client Engagement Delivery: Actively participate in client-facing engagements, contributing to the delivery of high-quality work products and deliverables across our service portfolio.
• Analysis & Recommendations: Support the analysis of client environments and challenges, developing insightful recommendations aligned with their strategic objectives, communicated clearly and concisely.
• Stakeholder Management: Effectively collaborate with diverse stakeholders, including client personnel (from operational to senior levels) and internal colleagues across Forvis Mazars.
• Domain Expertise Application: Demonstrate and apply a solid understanding across our advisory domains, particularly Data Protection & Data Governance. An understanding and experience in working with AI Regulation and in AI Governance. Foundational knowledge of digital domains such as Enterprise Architecture, Cloud, Technology Due Diligence, and how these translate into relevant, industry-leading practices and integrated solutions.
• Reporting & Communication: Assist in coordinating engagement findings, producing well-structured written reports, and supporting the delivery of compelling presentations to senior stakeholders.
• Adaptable Delivery: Flex delivery style appropriately between strategic advisory engagements and risk-focused assurance projects delivered via internal audit channels.
• Innovation & Market Awareness: Contribute to identifying and understanding emerging technology trends, particularly in data and AI, and support the integration of innovative approaches into our service offerings.

Engagements You Can Expect to Work On:

• Data Privacy Program and Framework Development (GDPR etc.)
• Data Protection Maturity and Compliance Assessments
• Data Protection Officer (DPO) Support Services
• Regulatory Readiness & Audits (e.g., DSA, DMA, EU AI Act)
• Data Management, Strategy and Governance Framework Implementation
• AI Strategy Development and Readiness Assessments
• AI Governance Framework Implementation and Ethical AI Reviews

Engagements You May Support On:

• Technology and Application Strategy Development
• IT and Cloud Effectiveness Assessments
• IT Resilience (BCM and IT DR) Assessments
• Technology Business Case Creation
• Vendor and Product Selection Support
• Technology Transformation Project Management Support
• IT Due Diligence (Buy-side and Sell-side)

The Person

We seek a high-performing, motivated individual with a genuine passion for the intersection of data and digital transformation. You should possess strong analytical skills, the ability to ask insightful questions, understand complex client challenges, and provide tailored, impactful recommendations.

This role offers a unique opportunity to gain broad exposure across our four service pillars (Data Privacy, Data Optimisation, AI Advisory, and Digital Advisory), fostering significant professional development. The ideal candidate is keen to contribute to developing our thought leadership, methodologies, and service offerings, collaborating effectively within cross-functional teams. We provide comprehensive support through coaching, on-the-job training, and assistance in attaining valuable industry certifications to accelerate your career.

Skills, Knowledge, and Experience:

• Essential Experience: Minimum 2 years’ experience in a Professional Services firm or comparable environment, delivering advisory services related to data privacy and data governance. Experience in AI Strategy and Governance is desirable.

• Data Expertise:

• Strong understanding of core data privacy principles and key regulations (especially EU and UK GDPR, familiarity with others like CCPA, LGPD and PDPL beneficial).

• Good grasp of data governance frameworks and data lifecycle management.

• Demonstrable interest and foundational knowledge of AI/Machine Learning concepts, AI governance principles, and ethical AI considerations. Awareness of emerging AI regulations.

Consulting Skills:

• Excellent analytical and problem-solving abilities.
• Strong written and verbal communication skills, with the ability to articulate complex concepts clearly to diverse audiences.
• Proven relationship management skills.
• Capable of managing multiple tasks and working effectively on concurrent engagements.
• High attention to detail and excellent organisational/time management skills.

Personal Attributes:

• Proactive approach to self-development and continuous learning.
• Collaborative team player with high emotional intelligence.
• Adaptable to blended working environments (in-person, remote) and willing to travel for client needs.
• Strong alignment with our firm’s values: respect, diversity, and integrity.

Advantageous Certifications: Possession of or working towards relevant industry certifications is highly desirable. Examples include: CDMP, ADGP, CIPP/E, CIPM, CIPT, AIGP, ISO 27701 Lead Auditor/Implementer, AWS Certified Cloud Practitioner, Azure Fundamentals (AZ-900), Google Cloud Certified - Associate Cloud Engineer, PRINCE2 Foundation, Certified ScrumMaster (CSM), CRISC, ITIL Foundation.

Training and Progression

You will develop deep expertise in Data & Digital Advisory domains and enhance your business acumen through direct client work. The experience gained provides a comprehensive understanding of how diverse businesses operate and manage their data and digital landscapes. As part of a dynamic and growing team, you will have significant opportunities for career progression, supported by dedicated mentoring and performance management to keep your aspirations on track.

Diversity, Equity & Inclusion

At Forvis Mazars diversity, equity and inclusion are central to our values. We value our people’s unique backgrounds, perspectives, and experience, and know this diversity create better outcomes for our clients.

We seek to attract, develop, and retain the best talent, inclusive of sex, ethnicity, disability, socio-economic background, sexual orientation, gender identity, nationality, and faith.

We select candidates based on skills, knowledge, qualifications, and experience and aim to support all our team members to reach their potential.

At Forvis Mazars, we promote an environment in which you can?grow?your skills,?belong?to a team that values your ideas, and make an?impact?that matters.

Salary: up to 48,000 per annum plus 20% bonus, Car or Car allowance ( 6,600) and other Veolia benefits

Grade: 6.1

Location: Cannock Head office WS11 8JP with an element of Travel (UK Wide and EU) (other locations considered)

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• Access to our enhanced company pension scheme
• Private Medical Insurance
• Company car or allowance 6,600 Per annum
• Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household

What you’ll be doing:

• Lead and inspire a high-performing team of Digital Adoption Specialists, fostering innovation and continuous improvement
• Develop and execute strategic digital adoption initiatives that drive measurable improvements in employee productivity and user experience
• Partner with senior stakeholders and Product teams to identify opportunities, translate business objectives into impactful solutions, and build in-app support and digital training content
• Establish and maintain harmonised governance frameworks for digital adoption platforms (Whatfix), low-code tools (AppSheet), and our in-house generative AI toolsets
• Manage vendor relationships, platform licensing, and budgets to ensure maximum return on investment
• Use data-driven insights to continuously optimise and recommend digital adoption strategies that deliver measurable business value
• Champion change management best practices, working with Learning & Development and operational teams to ensure seamless system adoption
• Harmonise processes and practices across international teams whilst respecting local requirements
• Build roadmaps for digital adoption capabilities aligned with broader IT and organisational strategies

What we’re looking for:

Essential:

• Degree or Higher Level Qualification in a relevant field (e.g., Business, Technology, Organisational Development, Change Management)
• Professional qualification in Change Management, Project Management, or related discipline (e.g., Prosci, PRINCE2, Agile)
• Awareness and certification of ITIL Service Management principles

Desirable:

• A relevant Digital Adoption Platform Build or Management certificate
• Qualification in Employee Experience Management or User Experience
• One or more certifications in generative AI or related emerging technologies
• Low-code development platform certification (e.g., AppSheet)
• Additional technical qualifications demonstrating breadth of digital knowledge
• An appreciation of the complimentary quality standard ISO/IEC 20000 and (phone number removed)

What’s next?

Apply today, so we can make a difference for generations to come.

We’re proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we’re also transforming what it means to have a rewarding, purposeful career.

We’re dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We’re also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Salary: Up To 35,000 and other Veolia benefits

Location: Hybrid working 3 days in our Head office Cannock, WS11 8JP

Duration: FTC until September 2027

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• Access to our company pension scheme

• Discounts on everything from groceries to well-known retailers

• Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to

• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household

• One paid days leave every year to volunteer and support your community

• Ongoing training and development opportunities, allowing you to reach your full potential

What you’ll be doing:

• Provide product specialist expertise and services to the Product Lead/s and their product line/process area

• Provide functional and technical expertise in the development and management of products, with a focus on continuous improvement

• Owning and managing delivery of features, functions and services. To provide viable solutions to meeting business needs and delivering desired business outcomes, whilst remaining within "best practice guidelines

• Close liaison with business stakeholders and end users is key to help building effective relationships as well as understanding business challenges and needs.

• Support system development and implement enhancements

What we’re looking for:

Essential:

• ITIL Understanding of basic concepts/ or experience
• Proficiency in data analysis and reporting tools (Excel, SQL, Power BI)
• Experience designing and running testing
• Excellent communication and collaboration skills, with the ability to effectively communicate data insights/design to non-technical stakeholders
• Strong problem-solving skills and ability to turn data into actionable insights
• Core Business Analysis Skills
• Exceptional Stakeholder management and the ability to converse at all levels.
• Adaptable individual with a dynamic approach
• Drive to innovate using digital technology
• Document training material and support change management principles

Desirable:

• Understanding or experience with agile demand-delivered delivery
• Experience/knowledge in Order To Cash including ERP, billing, invoicing, and collections platforms
• Understanding of accounting principles

What’s next?

Apply today, so we can make a difference for generations to come.

We’re proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we’re also transforming what it means to have a rewarding, purposeful career.

We’re dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We’re also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don’t hesitate to contact your line manager or the HR team.

Job Posting End Date:

17-02-2026

What’s next?

Apply today, so we can make a difference for generations to come.

We’re proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we’re also transforming what it means to have a rewarding, purposeful career.

We’re dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We’re also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Harrogate
Offering £33,000 £38,000 Basic Salary plus Great Benefits

Technical Prospects are recruiting exclusively on behalf of a well-established IT Services Provider based in Harrogate, supporting clients throughout Yorkshire. Our client is currently recruiting an experienced 2nd Line Support Engineer to join their established and professional technical team. This is an excellent opportunity to join a progressive organisation that values technical excellence, professional development and high standards of client service.

2nd Line Support Engineer - Role

The successful candidate will be responsible for providing reliable and efficient technical support to a varied client base, ensuring service levels are maintained and Service Level Agreements are consistently achieved.

• Providing 1st and 2nd line technical support via the company helpdesk, responding to user queries in a timely and professional manner.
• Diagnosing and resolving issues relating to hardware, operating systems (Windows, macOS, Linux) and software applications, including Microsoft 365.
• Supporting network connectivity issues, including LAN, VPN, DNS, TCP/IP protocols and firewall configurations.
• Administering user accounts and permissions within Active Directory.
• Deploying software and managing updates using SCCM.
• Supporting Windows Server environments, including HP ProLiant server infrastructure.
• Monitoring systems using PRTG and investigating alerts as required.
• Configuring and maintaining network devices such as switches, routers and firewalls.
• Reviewing system logs and network activity to identify potential issues.
• Producing clear and accurate technical documentation.
• Maintaining a high standard of customer service when liaising with users at all levels.

2nd Line Support Engineer - Candidate Requirements

• Proven experience in a 2nd Line technical support role supporting B2B users.
• Familiarity with ITIL processes would be advantageous.
• Experience supporting Windows 11, and Windows Server 2019 and above.
• Practical experience with Microsoft 365 and Azure.
• Solid working knowledge of Active Directory, Remote Management and Security tools.
• Good understanding of networking principles.
• Experience supporting desktops, laptops, servers and associated peripherals.
• Clear and professional communication skills.
• Ability to manage and prioritise multiple support requests effectively.
• A full UK driving licence is required, as the role will involve travel to client sites across Yorkshire.

The 2nd Line Support Engineer is offering £33,000 £38,000 basic salary plus great benefits for the successful candidate. Benefits include 25 days + statutory bank holidays, and investment in training and professional certifications, with allocated time during the working week for study.

All successful candidates will be contacted within 5 days of application for the position of 2nd Line Support Engineer.

This position is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.

Spectrum IT are working with a well-established UK organisation currently undergoing a major digital transformation programme. Our client are looking for an IT Support Analyst to join their internal IT team on a fixed term basis. This is an 18 month fixed term contract with hybrid working, based on attending the clients headquarters in Winchester 2 days per week.

This is an exciting opportunity to join a business right at the heart of a large-scale technology change, where you’ll gain exposure to new systems, platforms, and ways of working.

This is a varied, fast-paced support role where you’ll be providing 1st and 2nd line support to users across the organisation, both at head office and remotely. You’ll be resolving a wide range of technical issues, managing support tickets, and working closely with other IT teams and third-party suppliers to ensure a high level of service is delivered to the business.

The company are looking for someone with a proactive, customer-focused mindset who enjoys problem-solving and thrives in a busy environment. This would suit an experienced Service Desk or Support Engineer looking to broaden their technical exposure and be involved in projects alongside day-to-day support. With significant investment in technology and people, this role offers excellent experience in a modernising IT environment.

Key Skills & Experience:

• Windows 11 support
• Office 365 / Microsoft 365 administration
• Active Directory / Entra access management
• Microsoft Exchange / email troubleshooting
• Service Desk / ticketing systems experience
• Remote support tools
• Printer setup and troubleshooting
• Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki)

Nice to haves:

Microsoft Dynamics support experience

Telephony systems (Mitel, Avaya or similar)

ITIL knowledge or certification

You should have at least 2 years’ experience working in an IT Service Desk or IT Support environment and be confident supporting both technical and non-technical users. Strong communication skills and a genuine passion for delivering excellent customer service are essential.

All applicants must be eligible to work in the UK and able to commute to the Winchester area as required.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

We are recruiting for two 2nd Line IT Service Desk Engineers to join our knowledgeable team, headed up by an experienced Team Leader. As one of our Engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising your excellent and prompt customer support skills, representing Tailor Made Technologies in a professional and courteous manner. This role is based on our site in Whiteley (Monday to Friday) with an on call out of business hours expectation once a month. You have a strong team of management around you who will support your growth within this role.

Benefits of working for Tailor Made Technologies:

• A competitive salary.
• Training opportunities set out with a clear training structure.
• Progressive working environment with access to voice your opinions to decision makers.
• 25 days holiday plus bank holidays.
• Your birthday off.
• Flexi health plan cover and access to a range of Health Benefits.
• IT Purchasing Scheme.
• Company Pension.
• An active Social Committee who plans monthly competitions and events.
• A brilliant breakout room with free breakfast and a pool table.

Join a Trusted Partner for Transformative Managed Technology

Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals.

Partnership-focused with a deep and deliberate understanding of customers strategic goals, our in-house teams tailor our services to suit every client s unique requirement and drive business growth.

Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets.

Duties and Responsibilities of our 2nd Line IT Service Desk Engineer:

• To provide excellent customer care and support through efficient and organised ticket management.
• Providing first response fixes to customers via the phone, live chat or email.
• Providing resolution to incidents, requests, and appropriately escalating all others.
• Ticket triage assessing ticket priorities and escalating when required.
• Liaising with third parties and customers with regards to incident resolution and requests.
• Handling customer requests and escalate according to company procedures.
• Manage work queues and prioritise events, ensuring compliance with SLAs.
• Assist the Service Desk Team Leader in managing our service desk in such a way as to deliver excellent customer service.

Your Previous Experience:

• Experience with how an ITIL service desk runs.
• Active Directory configuration and administration.
• An understanding of Group Policy.
• General networking skills.
• An understanding of DNS.
• Good understanding of Office 365.
• Good understanding of Microsoft Azure.
• An understanding of Microsoft Intune.

Essential Skills:

• Excellent communication skills.
• Organisational skills.
• Results driven with a proven track record.
• Team player.
• Self-motivated and proactive.
• Ability to be resilient and to work under pressure.

Red Recruitment is recruiting a Service Delivery Manager to join a telecoms and technology company who are recognised as a leader in their field.

The ideal candidate will have a background in Service Delivery Management to act as the key point of contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement.

The salary for this position is between 35,000 and 50,000 Depending on experience and will be a office based role in Solihull with some remote working.

Benefits & Package for a Service Delivery Manager:

• Salary: 35,000 - 50,000 Depending on Experience
• Hours: Monday - Friday, 9am - 5:30pm
• Contract Type: Permanent
• Location: Hybrid - Solihull
• 33 days holiday (including Bank Holidays)
• Referral Bonus - Recommend a friend
• Employee Assistance Programme
• Private Medical Insurance after probation
• Enhanced Maternity and Paternity pay
• Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme

Key Responsibilities of an Business Support Executive:

• Own the customer contract and service obligations, identifying risks or gaps and implementing mitigation strategies.
• Plan, lead, and document structured Service Review Meetings with key stakeholders.
• Deliver comprehensive Service Management Reports and lead ongoing improvement plans.
• Act as the escalation point for internal and external customer service concerns.
• Partner with Account Management to align on strategic goals and drive new opportunities.
• Review customer P&Ls to ensure contract profitability and efficiency in service delivery.
• Monitor and report on KPIs, SLAs, and service performance to meet customer expectations.
• Provide detailed business reporting and forecasting to internal and external stakeholders.
• Support broader service initiatives and collaborate across departments to improve customer experience.

Key Skills and Experiences of an Service Delivery Manager:

• ITIL V4 Foundation (essential); additional ITIL modules are a plus
• 2+ years of experience in a customer-facing service management role
• Background in IT, Managed Services, or Telecoms industry
• Experience managing multiple customers/accounts
• Proficient in Microsoft Office applications
• Experience working with P&L and understanding commercial impacts
• Familiarity with ServiceNow or similar ITSM platforms
• Strong Negotiation and Influencing Skills
• Exceptional Communication Skills

If you have the required skills and experience as a Service Delivery Manager and are interested in this role, please apply now.

Red Recruitment (Agency).

Cloud Resource Manager (Capacity Manager)

Must have an Active DV Clearance

An opportunity is available for a Cloud Resource Manager (Capacity Manager) to join a secure Defence environment based in Basingstoke. This role focuses on ensuring VMware based infrastructure capacity and service performance meet current and future demand while maintaining stability, availability, and cost control. The Cloud Resource Manager (Capacity Manager) will lead service assurance and continuous improvement within a high security operational setting.

About the Role - Cloud Resource Manager (Capacity Manager)

• As a Cloud Resource Manager (Capacity Manager), you will own service performance across infrastructure and support functions, working closely with customers and internal teams.
• You will operate and mature ITIL service management processes, with a strong focus on capacity, performance, and availability management.
• The role includes developing service plans, forecasts, and models for VMware environments to support reliable delivery.
• You will monitor service metrics, analyse trends, and identify risks or constraints before they impact users.
• You will drive service improvement initiatives based on data, customer feedback, and technology change.

What We’re Looking For - Cloud Resource Manager (Capacity Manager)

• Strong experience in service delivery management within secure IT environments.
• Proven background in capacity management and service performance assurance.
• Good understanding of ITIL frameworks, with certification preferred.
• Experience working with VMware based infrastructure.
• Strong stakeholder management, communication, and issue resolution skills.
• Analytical mindset with the ability to lead cross functional teams in complex environments.

This is a strong opportunity for a Cloud Resource Manager (Capacity Manager) to take ownership of critical services and drive continuous improvement in a Defence setting.

To apply, please send your CV by pressing the apply button.

Location: Edinburgh or Glasgow (Hybrid working available)
Salary: £45,000 - £50,000
Contract: Full-time, Permanent

We are seeking an Applications Support Manager to join a growing Technology Services function within a forward-thinking organisation.
This role will focus on the operational ownership of a diverse business applications estate, ensuring systems are effectively supported, integrated and continuously optimised. The position sits at the intersection of application support, systems integration and service improvement, requiring someone who understands how platforms interact across the wider technology landscape.
Working closely with technical teams, suppliers and business stakeholders, you will play a key role in managing application life cycles, supporting system integrations and ensuring technology services remain efficient, well-governed and cost effective as new platforms are introduced.
This is an excellent opportunity for a technically minded individual who enjoys improving how systems work together and is looking to step into a broader applications leadership role.

Key responsibilities

• Manage and support a portfolio of business applications across the organisation
• Oversee the operational stability, performance and life cycle management of core systems
• Support the integration of new platforms into the existing technology landscape
• Work with project and delivery teams to ensure smooth transition of new systems into live service
• Identify opportunities to simplify or retire Legacy systems as new solutions are implemented
• Monitor application usage, licensing and infrastructure dependencies to ensure cost efficiency
• Work with suppliers and internal teams to resolve technical issues and maintain service levels
• Contribute to solution discussions to ensure new systems integrate effectively with the wider estate
• Maintain documentation covering system architecture, integrations and operational processes
• Provide escalation support for application-related incidents and service issues
• Support continuous improvement of application support processes and service management practices

Required experience

• 3-5 years’ experience working with enterprise applications or systems support environments
• Experience supporting multiple integrated systems within a complex technology estate
• Strong understanding of system integrations, data flows and platform dependencies
• Experience supporting applications through their full life cycle, from implementation to optimisation
• Ability to troubleshoot technical issues across interconnected systems
• Experience working with third-party software suppliers and managed service providers
• Strong stakeholder communication skills, translating technical issues for non-technical audiences

Desirable experience

• Exposure to application portfolio or service management
• Understanding of product or service ownership principles
• Experience working alongside architecture or solution design teams
• Familiarity with integration technologies or API-based platforms
• ITIL or service management experience

Skills & attributes

• Strong analytical and problem-solving ability
• Curiosity around how systems connect and interact across a wider platform ecosystem
• Ability to balance technical detail with operational oversight
• Organised approach to managing multiple systems and priorities
• Proactive mindset focused on continuous improvement and efficiency

Additional information

• Based in Edinburgh or Glasgow with hybrid working available
• Core hours Monday to Friday, with flexibility depending on business needs
• Occasional collaboration with suppliers and project teams as systems evolve
• Opportunities for professional development within a growing technology function

This is an excellent opportunity for someone with a background in systems support or integration who wants to take greater ownership of an organisation’s application landscape, helping ensure platforms remain well-integrated, efficient and aligned with future technology initiatives.

Permanent | £55,000 - £65,000 | Herefordshire (Hybrid, up to 3 days per week)

Minimum SC clearance required | DV clearance preferred

We are seeking two Cloud Support Engineer to provide Level 1 and Level 2 support across secure, defence-focused cloud environments. This role focuses on maintaining platform stability, administering Azure Landing Zones, and supporting enterprise collaboration and CI/CD platforms.

Key Responsibilities

• Provide 1st and 2nd line technical support, including incident triage and resolution
• Administer Microsoft Azure Landing Zone environments (RBAC, subscriptions, policies, resources)
• Support core networking components including VNets, NSGs, and routing
• Respond to monitoring alerts, investigate issues, and escalate where required
• Act as an internal application champion for collaboration and CI/CD platforms
• Maintain operational documentation, runbooks, and support procedures

Skills & Experience

• Experience in Level 1/Level 2 technical support within a customer-facing environment
• Hands-on exposure to Microsoft Azure administration
• Understanding of cloud networking fundamentals (IP, DNS, routing, Firewalls)
• Exposure to Infrastructure as Code tools such as Terraform or Bicep
• Basic Scripting or automation using PowerShell, Bash, or tools like Ansible
• Strong troubleshooting, documentation, and communication skills
• Any of the following certifications would be a bonus: Azure Administrator Associate (AZ-104), Azure Fundamentals (AZ-900), Security, Compliance, and Identity Fundamentals (SC-900), ITIL Foundation Certification

This role offers the opportunity to support secure cloud environments within defence programmes while developing hands-on Azure and operational cloud experience.

JOB TITLE: IT Support Technician

LOCATION: Westonbirt, Gloucestershire

SALARY: £26,000 - £29,000 DOE

WAY OF WORKING: Full-time (40 hours, Mon-Fri 8am-5pm, 1-hour unpaid lunch) Site-based with multi-site travel Permanent

ABOUT THE BUSINESS

A growing group within the independent education sector, operating multiple schools, nurseries and educational services across the South and South West. The organisation is forward-thinking, technology-driven, and committed to delivering high-quality digital infrastructure to support teaching, learning, and operational excellence. Continued growth and investment have created an opportunity for an IT Support Technician to join the central IT team.

THE IT SUPPORT TECHNICIAN OPPORTUNITY

• Deliver 1st and 2nd line support across hardware, software, networks, cloud services and MIS platforms.
• Provide on-site and remote support to staff, pupils and colleagues across multiple sites.
• Diagnose technical issues, resolving them or escalating where appropriate.
• Support with hardware builds, repairs, asset updates and maintenance schedules.
• Assist with onboarding, user support, documentation and minor training activities.

YOUR KEY SKILLS

Essential:

• Experience delivering IT support to end users, including cloud-based services.
• Excellent communication and strong customer-service mindset.
• Ability to multitask within a fast-paced environment.
• Working knowledge of:
• PC hardware diagnostics
• Windows 10/11 and macOS
• Office 365, Teams, OneDrive, SharePoint
• Good literacy and numeracy (GCSE English & Maths).
• Full UK driving licence and access to own vehicle.
• Desire to work towards Microsoft, CompTIA, or similar certifications.

Desirable:

• Experience within an educational environment.
• Intune and Endpoint Management.
• Exposure to Microsoft Cloud technologies (IaaS, PaaS, SaaS).
• ITIL Foundation certification.

BENEFITS

• 5% employer pension
• 25 days holiday + bank holidays
• Free lunch when working on school sites
• Shopping discount card
• Cycle to Work scheme
• Means-tested staff discount
• Counselling support
• Fully funded apprenticeships up to Level 7
• Personal accident cover
• Discretionary Christmas stand-down
• Travel and subsistence fully reimbursed

APPLY TODAY

If you’re an enthusiastic IT professional looking to develop your career within a supportive and growing educational group, we’d love to hear from you.

Contact Aaron at C4S Search - connecting exceptional tech talent with innovative organisations.

About the Role

As a Server Engineer the primary focus of this role will be to provide 3rd line operational support within our IT - Platforms Infrastructure Team. You will manage and maintain the day-to-day operations of backend IT systems, as well as implementing new technologies and systems. You will work in a dynamic environment, handling both Business as Usual ( BAU ) and project-based tasks.

This role reports to the Infrastructure Team Leader. Hours of work are 9:00 am - 5:30 pm, Monday to Friday, with requirements to work the On Call rota on a rotating basis. Additional overtime outside core hours and at weekends for system maintenance and other out of hours work will be required.

Main Responsibilities:

• Monitor, manage, and proactively optimise all servers and infrastructure applications to ensure top-tier performance and availability.
• Oversee and support VMware infrastructure, ensuring seamless operation and efficiency.
• Ensure the effective management and maintenance of SAN infrastructure to ensure reliable and effective data storage solutions.
• Provide expert support for cloud-based solutions, ensuring smooth and efficient integration as well as effective support.
• Develop and implement automation scripts and tools, taking part in automation initiatives to enhance server management and streamline maintenance tasks.
• Create, update, and review infrastructure documentation in accordance with Ashurst standards, ensuring clarity and precision.
• Adhere strictly to IT processes and procedures, especially regarding Change Control, Privileged Access Management, and system security, ensuring full compliance with regulatory requirements and internal policies.
• Resolve all logged incidents and service requests promptly, and support major incident activities, as well as problem, change, and configuration management processes.
• Collaborate with the Service Delivery team to manage escalations and resolve tickets effectively, ensuring high-quality service delivery.
• Participate in operational rotas to maintain environmental stability and proactively identify and address potential issues.
• Engage with vendors to provide support and guidance, enhancing service delivery and resolving technical challenges.
• Work closely with the global IT - Platforms Infrastructure Team to deliver seamless support across different regions and time zones to our user community.

Skills and experience

• Extensive experience with Microsoft Back Office products
• Proficiency in Microsoft Active Directory 2016 and newer as well as familiarity with Entra ID.
• Experience with Windows Server versions 2016 - 2022
• Knowledge of Microsoft clustering technology
• Scripting skills with a focus on automating and streamlining server management processes. (Powershell, Working with APIs, etc)
• Expertise in virtualisation technologies, particularly VMware •Experience with SAN Storage solutions. (DellEMC, HPE, vSAN)
• Azure and M365 experience, particularly with EntraID and cloud adoption.
• Experience with configuring, supporting and optimising ADFS and SSO technologies as well as migration to Entra ID.
• Understanding of network fundamentals and protocols
• Excellent communication and collaboration skills within a cross-functional team.
• Experience working in agile environments
• Familiarity with ITIL principles and frameworks, experience with best practice adherence.
• Experience working within security best practices and compliance requirements
• Experience working within strict change control processes

Desirable skills and experience

• Experience with automated deployment tools (e.g., SCCM, Intune)
• Experience with scripting and automation tools beyond PowerShell (e.g., Python, IaC )
• Experience with monitoring and performance tuning tools (e.g., PRTG , SolarWinds)
• Knowledge of IT governance and compliance frameworks (e.g., GDPR, Cyber Essentials)
• Familiarity with incident response and disaster recovery planning Understanding of vulnerability management with experience in remediation and risk management

Servicenow Platform Designer with SC or DV Clearance is required by our government client based in London/Midlands

Working in an SC Security Cleared environment. Due to the urgency of the role, you will hold a current SC or DV (Developed Vetting) Clearance (or be eligible)

To start ASAP

Rate c £(Apply online only) pd (Umbrella)

Role:

You will provide strategic, technical, and design leadership for the ServiceNow platform, ensuring it is architected, configured, and governed in a scalable, secure, and sustainable way. The Platform Designer shapes the end to end platform design across CMDB, integrations, and core workflows, enabling major transformation activities and long term service evolution

Skills:
Deep expertise in ServiceNow platform design across ITSM, CMDB, Discovery, ITOM, and IntegrationHub.
Strong capability in CMDB architecture, CI class modelling, relationship design, and data governance.
Strong understanding of API/web service design (REST/SOAP), MID Server patterns, spokes, and automation workflows.
Experience designing Scoped Applications, secure configuration models, and platform-level controls.
Knowledge of ITIL v4, service design principles, and enterprise grade architecture patterns.
Understanding of discovery, service mapping, data ingestion and integration patterns.

Responsibilities

Define, maintain, and evolve the ServiceNow platform design, guardrails, and configuration standards.
Develop platform-wide design patterns covering CMDB, ITSM, ITOM, automation, and integration workflows.
Act as the design authority for all ServiceNow changes, ensuring solutions remain aligned to wider enterprise architecture.
Solution Design Assurance
Lead complex solution and workflow designs, ensuring usability, maintainability, and adherence to best practice.Review and validate development outputs, ensuring alignment to design principles and long-term sustainability.
Shape the platform s environment strategy, including version upgrades, performance optimisation, and health monitoring.
Platform Strategy Roadmap
Provide strategic input into licensing, roadmap planning, security posture, and the future evolution of the platform.
Work closely with the Product Owner, Technical Lead, and BA community to design upcoming releases and platform enhancements.
Data, Integrations Workflow OrchestrationDefine ServiceNow data design, CMDB modelling, and governance approaches.
Design integration patterns, data flows, and orchestration using IntegrationHub, APIs, and the MID Server.

• SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.

IT Services Team LeaderInfrastructure & OperationsHybrid - Haywards Heath, West SussexGenerous Benefits + 15% Bonus Are you a proven IT leader ready to unite a skilled team of 7 (senior techs + entry-level engineers) in a dynamic data centre environment? Step up to lead software/application support, from VMs/bare metal to stakeholder-facing ops, driving DevOps evolution, breaking silos, and pushing boundaries beyond day-to-day delivery. Enjoy a competitive salary, 15% bonus, 22+ days holiday, pension, onsite gym, and hybrid working.Key Responsibilities

• Lead, mentor, and unite your team - breaking silos, building collaboration, coaching skills, setting goals, and creating an engaging environment.
• Make decisions, empower members, support the Data Centre Manager, and drive proactive improvements (e.g., tool evolution like Zabbix/Grafana).
• Oversee third-line support, system/infrastructure development, platform stability, and translate stakeholder needs into agile solutions.

Key Skills & Requirements

• 3-5 years leading technical teams + 5+ years IT (extensive Linux admin across Debian/CentOS/RHEL flavours).
• Agile/DevOps experience; tools like Ansible, Puppet, Zabbix (FAI/Slurm ideal); ITIL Foundation.
• Strong stakeholder communication, problem-solving, and a broader data centre vision to lead effectively.
• Desirable: OpenStack, Kubernetes, CI/CD, Docker, scripting, cloud/virtualisation, hardware (storage/CPU/GPU).

If you’ve held any of these roles or used these technologies/skills, this role could be a great fit: Services Team Leader, Infrastructure Lead, DevOps Manager, Linux Ops Lead, Data Centre Supervisor; Linux (Debian/RHEL), Ansible, Puppet, Zabbix, Slurm, Agile, ITIL, DevOps tools.

Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn’t right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.