Bradford, West Yorkshire
£49,400 per year + bonus and benefits
Permanent

TXM are currently supporting a leading worldwide business in automation. We are searching for an experienced IT Systems Engineer to join the company, carving the way for software and hardware maintenance, alongside troubleshooting, and increasing stability across the facility in Bradford.
You will be working in partnership with the onsite maintenance team, ensuring that the systems and software are in working order and everything is communicating with each other.

Shifts:

• Panama Schedule (2, 2, 3)
• Rotation every 2 weeks between day and night shifts
• 6am 6pm/6pm 6am

Responsibilities:

• Strong knowledge and understanding of the following - Linux, SQL & Oracle to an operation standard, being able to run commands and troubleshoot/bug fix.
• Responsibility for the sites ITIL systems.
• Analysis of systems within the business to provide a continuous growth including a concentration on Root Cause Analysis and performance of machines.
• Understanding of accessing log files and extracting data usage from these files to understand machine usage discrepencies.
• Work in collaboration with the IT Systems Manager to ensure work is planned in mind with business goals.
• Involvement in customer/stakeholder relationship management on site.

Experience & requirements for the role:

• Knowledge of WMS, WCS and SRC.
• Ideally have worked within warehousing/distribution/fulfilment or within consumer goods within a fast-paced environment, however this is advantageous and not a mandatory requirement.
• Good communication and organisational skills.
• Strong data analysis skills.
• Continuous improvement of existing processes with the ability to implement new strategies.

*TXM Recruit is an equal opportunities employer. If you have any specific requirements or require assistance or reasonable adjustments to be made for you during the selection process due to disability or long-term health condition, we will do our best to assist you.*INDUK

Senior Network Security Engineer Up to £50,000 + Bonus | Hybrid (3 Days Office / 2 WFH) | Northampton Are you a skilled Network Security Engineer looking to take the next step in your career? Join a fast-growing Systems Integrator & Managed Service Provider that delivers cutting-edge solutions to clients across finance, public sector, legal, and nationwide retail. This is your chance to be part of a high-performing technical team where you’ll work across diverse environments, tackle complex networking challenges, and play a key role in strengthening customers’ security posture. Why You’ll Love This Role ✔ Work on 3rd-line network & security support across enterprise-scale environments ✔ Exposure to next-generation firewalling, large-scale routing/switching, cloud networking & automation ✔ Real career progression into specialist or consultancy paths ✔ Join a team experiencing significant investment and growth What You’ll Be Doing \* Providing 3rd-line network & security support, acting as an escalation point for challenging issues \* Delivering both BAU support and project work across customer sites and internal operations \* Proactively monitoring and maintaining managed systems \* Owning and resolving complex technical problems using tools such as Wireshark, NetFlow analysis, and monitoring platforms \* Managing patching, feature updates, change controls, and documentation \* Mentoring service desk engineers to uplift overall capability Your Network & Security Expertise We’re looking for someone with strong experience in an MSP or enterprise IT environment, with deep knowledge across: Networking \* Layer 2 & 3 routing and switching \* OSPF & BGP – essential \* VXLAN & Cisco ACI \* Dual stack IPv4/IPv6 \* Wireless: Aruba, Cisco Meraki \* Azure & AWS networking \* VMware / Hyper-V environments Security \* FortiGate firewalls with full UTM stack (Web Filtering, Application Control, IPS/IDS, SD-WAN) \* FortiManager & FortiAnalyzer \* SIEM technologies (Darktrace, Reveal(x)) \* Infrastructure monitoring (PRTG preferred) Automation & Tooling \* Python / PowerShell scripting \* Terraform for automation \* ITSM processes aligned to ITIL framework Certifications (Desirable but not essential) \* Cisco CCNP (minimum level of knowledge expected) \* Fortinet / Aruba / PRTG vendor certifications \* ITIL Foundation What’s On Offer \* Up to £50,000 base salary \* Annual performance bonus \* Hybrid working (3 days on-site, 2 days WFH) \* Pension, death-in-service, onsite parking \* Superb office environment with staff perks, snacks & social events Ready to Level Up Your Network Security Career? If you’re passionate about advanced networking, security technologies, and working in a fast-paced MSP environment, we want to hear from you. Apply now and join a team where your expertise truly makes an impact

D365 Support Manager - Supply Chain Management (SCM) £55,000-£60,000 + Benefits London (Hybrid - 3 days onsite) A rapidly scaling organisation is seeking a D365 Support Manager with strong experience across Microsoft Dynamics 365 Supply Chain Management (SCM) to join their Enterprise Technology function. This is a key role supporting the stability, performance, and continuous improvement of a mission‑critical D365 platform used across the business. You’ll be responsible for day‑to‑day support, incident management, environment monitoring, release readiness, and ensuring the D365 ecosystem remains secure, reliable, and aligned with business needs. This is an excellent opportunity for someone who thrives in a fast‑paced, maturing technology environment and enjoys working closely with both technical teams and business stakeholders. Key Responsibilities Provide 1st & 2nd line support for D365 SCM, owning incidents to resolution Monitor environments and integrations, performing proactive fixes.
Support release cycles, environment validation, and deployments. Complete system admin tasks (user admin, batch jobs, housekeeping). Maintain documentation and ensure compliance with audit/InfoSec standards. Participate in testing and drive continuous improvement across the platform. What You’ll Bring Strong knowledge of D365 Supply Chain Management Experience in SaaS/PaaS support environments Solid understanding of ITIL processes Strong problem‑solving and communication skills Ability to work across hybrid teams and multiple stakeholders Experience with integrations and platform monitoring Desirable: Azure services (Logic Apps, Event Grid), Power Platform/Power BI, ITIL certification. Please click apply for more information

We’re currently supporting a client delivering secure, enterprise-scale identity services, and are looking for a mid-level IAM Engineer to join their growing team. This role will focus on identity operations, access management, and supporting a Zero Trust security model across a hybrid environment. Key responsibilities: \* Day-to-day IDAM administration (user lifecycle, access requests, account management) \* Supporting Joiners, Movers & Leavers (JML) processes \* Troubleshooting authentication and access issues \* Assisting with access reviews and security compliance \* Contributing to automation and process improvements (PowerShell / ServiceNow) \* Acting as a point of escalation for support teams and working closely with security What we’re looking for: \* Strong experience with Active Directory & Azure AD / Entra ID \* Microsoft 365 identity management (Exchange, Teams, SharePoint) \* Understanding of RBAC, least privilege and Zero Trust models \* Experience with ServiceNow or similar ITSM tools \* Ability to work across technical teams and stakeholders Desirable: \* Okta experience (SSO / federation) \* Background in regulated environments (e.g. government) \* Exposure to ISO27001 / ITIL \* Automation or scripting experience (PowerShell) Additional details: \* £60,000–£65,000 salary \* SC clearance (active or eligible) \* Interview slots available immediately

The role:
This is more than a job - it’s a mission. You will be part of a high-impact, collaborative environment, where we expect everyone to live the values and standards of the British Army. Every person in our team plays a critical role in delivering OMNIA’s vision; designing, delivering, and transforming collective training so the British Army is ready to fight and win. You’ll work in a matrix organisation and report operationally through OMNIA Training and functionally through the OMNIA Chief Engineer. Ultimately, you’ll work for the British Army, championing innovation, and helping shape the future of military collective training. Key Responsibilities: Technical leadership of all Configuration Management (CM) processes on the project to ensure CM compliance. This includes the configuration planning, identification, control, status accounting and auditing for development and in-service systems/services. Lead programme start-up and change activities including tailoring, estimating effort, establishing configuration processes, tool set selection, establishing data management repositories and regular governance and execution meetings. Define and lead application of release management, including establishing release management activities and toolsets, ensuring release requirements are defined and met, generating baselines, managing internal and external stakeholders. Drive continuous improvement and process simplification across the programme in conjunction with the profession lead. Work closely with development, quality assurance, ITEA and operations teams to ensure smooth transition from development to in-service environments. Identify potential risks that could impact release schedules and implement strategies to mitigate these risks. Maintain comprehensive documentation of release processes, configuration items, and changes to ensure compliance with established standards and procedures. Lead a team of release engineers, ensuring work is delivered on time and to budget. Be ‘Responsible for championing and fostering a culture of Environmental, Health, and Safety (EHS) compliance and continuous improvement’. Any other duties required to meet the needs of the programme. Who we are looking for: We’re after individuals who want to serve. You’ll have a mission focus, and the enthusiasm and drive to ‘get things done’. You’ll want to work in collaboration with other defence training organisations, and the British Army. You won’t let bureaucracy get in the way of what needs to be done, you’ll learn lessons and share these lessons across the team. You won’t necessarily have a military background, but you’ll understand what it means to serve and to put the mission first. The OMNIA Training Configuration & Release Manager will be responsible for the Configuration Management and Release Management for the Army Collective Training Service (ACTS). Responsible to the OMNIA Chief Engineer, this position requires exceptional knowledge and experience across configuration and release management disciplines to maintain effective and accurate control during the development and transition into service phases. This role requires a systems-thinking mindset, strong stakeholder engagement skills, and the ability work in a multidisciplinary engineering team in a complex and evolving environment. Essential Skills and Experience: An engineering background, educated to degree level or with equivalent previous related experience. Proven knowledge and experience in release management, configuration management, or a related role with strong understanding of development lifecycles. Detailed working knowledge of Def Stan 05-57 or equivalent A working knowledge of CMMI and ISO 9000 requirements Familiarity with tailored process creation and introduction using current CM methodology, establishing guidelines and rules for all functions/levels and the introduction of suitable toolsets to enable successful configuration management. Relevant certifications in but not limited to ITIL, PMP or Agile methodologies. Familiarity with configuration management tools: GitHub, Argo, QUAY, WindChill. Experience in a leadership role within complex, multi-disciplinary programmes. A high level of competency in Microsoft Word, Excel and PowerPoint. Desirable Skills and Experience: Experience in complex solutions for large government organisations or private corporations using a diverse engineering and technology team. Well-developed planning and organisational abilities. Highly developed verbal and written communication skills. Knowledge of defence or public sector engineering standards and regulatory frameworks. Experience in training transformation or learning platforms. SAFe and ITIL4 certified. Familiarity or experience with ISO 15288 - Systems and Software Engineering Security cleared or ability to obtain (SC or above). What we offer A Culture Built on Collaboration
Work in an inclusive, high-performing team that celebrates ideas, supports growth, and is laser-focused on delivering results. Team dynamics
You will be part of a team that works together, across multiple organisations united in one mission. Work Across Borders, United in Purpose
Operate across organisations with one shared goal - improving capability across all domains. Drive Innovation
Your voice matters. We champion new ideas, welcome change, and believe in continuous improvement with a growth mind-set. Shape the Future
Play a crucial role in a long-term, future-facing programme with real-world impact on national defence. Career Growth & Benefits
Enjoy a strong benefits package, ongoing development opportunities, and clear pathways to progress within a trusted defence industry partner. Benefits and Work Culture Benefits Competitive salaries.
25 days holiday + statutory public holidays, plus opportunity to buy and sell up to 5 days (37hr)
Contributory Pension Scheme (up to 10.5% company contribution)
Company bonus scheme (discretionary).
6 times salary ‘Life Assurance’ with pension.
Flexible Benefits scheme with extensive salary sacrifice schemes, including Health Cashplan, Dental, and Cycle to Work amongst others.
Enhanced sick pay.
Enhanced family friendly policies including enhanced maternity, paternity & shared parental leave.
Car / Car allowance (dependant on grade/ role)
Private Medical Insurance (dependant on grade) Work Culture 37hr working week, although hours may vary depending on role, job requirement or site-specific arrangements.
Early 1.30pm finish Friday, start your weekend early!
Remote, hybrid and site based working opportunities, dependant on your needs and the requirements of the role.
A grownup flexible working culture that is output, not time spent at desk, focussed. More formal flexible working arrangements can also be requested and assessed subject to the role. Please enquire or highlight any request to our Talent Acquisition team to explore the flexible working possibilities.
Up to 5 paid days volunteering each year

The Head of IT will lead and manage the technology department, ensuring the delivery of effective IT services and infrastructure. This role requires a strong understanding operations and the ability to drive strategic IT initiatives in a Birmingham-based organisation.

Client Details

About us:

CCW is the passionate, independent voice representing water consumers in England & Wales. We support thousands of people each year, providing free advice and helping people to resolve their complaints with their water company in an easy, caring way. We champion everyone’s needs and interests, completing and showcasing research that influences water companies, government, and regulators to make change happen.

We are a government Arm’s Length Body sponsored by the Department of Environment, Food and Rural Affairs (Defra).

Our values:

We expect and support all CCW colleagues to embody and celebrate CCW’s values through Positive Energy, Respect for all, Innovative spirit, Delivery of our promises and being Engaged as one (PRIDE).

Description

• Oversee the IT department, ensuring smooth delivery of all technology services and infrastructure.
• Develop and implement IT strategies aligned with organisational goals.
• Manage IT budgets, ensuring cost-effective solutions and compliance with financial policies.
• Ensure the organisation’s IT systems are secure, robust, and scalable.
• Lead and mentor a skilled IT team, fostering a culture of professional growth.
• Collaborate with stakeholders to identify and implement technology solutions that meet business needs.
• Monitor and evaluate emerging technologies to enhance operational efficiency.
• Ensure adherence to public sector regulations and data protection standards.

Profile

Essential Criteria

• Professional management qualification or equivalent experience.
• ITIL Foundation V4/5.
• Project Management experience.
• Supplier management experience.
• Extensive experience in the Microsoft technology stack (Intune, Defender, Exchange, Entra ID, and M365 suite).
• Awareness of cyber security best practices and frameworks (Cyber Essentials, Secure by Design, Cyber Assessment Framework).
• Strong understanding of ITSM processes.
• Excellent stakeholder management skills with ability to communicate at all technical levels.
• Excellent customer service skills.
• Strong problem solving and creativity skills.
• Strong strategic thinking skills.
• Ability to work with minimum supervision.
• Willingness to provide hands on support.
• Be prepared to work flexibly which may mean occasional evening/weekend work and travel.

Desirable Criteria

• ITIL Managing Professional v4.
• MS-102: Microsoft 365 Certified: Administrator Expert.
• Agile, Prince 2 Project Management.
• Budget management experience.
• Experience in working with SaaS, PaaS and IaaS solution providers
• Experience with ITSM systems (ServiceNow, Halo, Freshdesk, etc).
• Experience with CRM systems (Dynamics, Salesforce, Oracle Service Cloud).
• Effective line management skills.
• Strong collaborative mindset and willingness to work across team boundaries.

We welcome applications from all sectors of the community, including under-represented groups within our workforce. We are keen to receive applications from candidates who have a disability, who are from a care experienced background, who are from a black, Asian or minority ethnic background, or from a military service background.

As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria as outlined in the job profile for this position.

Job Offer

• Competitive salary ranging from £55,000 to £68,000 per annum.
• A permanent position based in Birmingham with opportunities for career growth.
• Comprehensive benefits package to support your well-being.
• The chance to make a meaningful impact within the public sector.
• A collaborative work environment that values innovation and excellence.

Interviews will be held on Wednesday 29th April between 9am - 5pm.

Interested candidates need to provide an expression on interest: Your expression of interest should include why you are interested, what you would bring to the role and how you align to our values. Please provide details of how your skills and experience reflect the essential criteria. This should be no more than 500 words.

If you are ready to take the next step in your career as a Head of IT, apply today to join this Birmingham-based public sector organisation.

Larbey Evans is partnering with their US law firm client to recruit an IT Applications Analyst to join their London office on a permanent basis.

• Salary to £55,000 + £100 monthly employee contribution that can be used for lunch or other expenses, free lunch every Wednesday, discretionary bonuses, and more!
• 09:30-17:30 (Monday-Friday)
• Hybrid working (3 days office / 2 days remote)

You will focus on the operational support and continuous improvement of enterprise application environments, ensuring high availability, security, and performance. Key responsibilities include day-to-day maintenance, patching, monitoring, and user support across critical systems, while also contributing to process improvement, documentation, and integration stability.

IT Applications Analyst Key Responsibilities:

• Perform ongoing system maintenance, patching, and upgrades in coordination with change management procedures
• Manage user access controls, including provisioning, de-provisioning, and access reviews
• Monitor system health and performance; initiate health checks and proactively remediate issues
• Respond to and resolve incidents and service requests in line with SLAs
• Provide break/fix troubleshooting and root cause analysis across supported systems
• Collaborate with infrastructure teams to support system scalability and optimization
• Facilitate alignment between delivery teams and Information Security, Infrastructure
• Partner with stakeholders to define and monitor adoption success criteria for newly implemented applications

IT Applications Analyst Skills & Requirements:

• 3+ years’ experience in enterprise application support or IT operations within a law firm
• Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience)
• Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools
• Understanding of access management, patch management, and vulnerability remediation processes
• Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management)
• Exposure to application performance tuning, cloud platforms, or scripting (e.g., PowerShell, Python)

We are seeking a skilled Linux Engineer / Linux Systems Administrator to take ownership of our client's large scale Linux environment consisting of approximately 100 servers. This role will focus on Business-as-Usual (BAU) operations, maintenance, stability and performance, while also contributing to an ongoing infrastructure modernisation programme. This is an excellent opportunity for a technically strong Linux professional who enjoys both operational responsibility and forward-looking project work. Key Responsibilities BAU & Operational Support \* Administer, monitor, and maintain circa 100 Linux servers across production and non-production environments \* Perform system patching, upgrades and security hardening \* Manage user access, permissions and authentication services \* Troubleshoot performance issues, outages and system alerts \* Maintain high availability, reliability and up time standards \* Manage backups, restores and disaster recovery processes Modernisation & Project Work \* Contribute to infrastructure improvement and automation initiatives \* Support migration, consolidation or upgrade projects \* Assist with cloud, virtualisation or containerisation initiatives where applicable \* Identify opportunities for efficiency, performance and cost optimisation Documentation & Governance \* Maintain clear technical documentation and runbooks \* Follow change management and incident management processes \* Work collaboratively with network, security and application teams Required Skills & Experience \* Strong hands-on experience administering Linux environments (e.g., Ubuntu, CentOS, Red Hat, Debian or similar) \* Solid understanding of server hardware, storage and virtualisation platforms \* Experience with patch management and security best practices \* Proficiency with shell scripting (Bash or similar) \* Knowledge of monitoring and logging tools \* Experience supporting large-scale server estates Desirable \* Exposure to cloud platforms (AWS, Azure, GCP) \* Experience with automation tools (Ansible, Puppet, Chef, Terraform) \* Knowledge of containers (Docker, Kubernetes) \* Understanding of networking fundamentals and firewalls \* ITIL or relevant Linux certifications Personal Attributes \* Strong problem-solving and analytical skills \* Ability to prioritise workload in a fast-paced environment \* Clear communication and documentation abilities \* Proactive and improvement-focused mindset What's on Offer \* Opportunity to influence and shape infrastructure modernisation \* Exposure to both operational stability and transformation projects \* Supportive technical environment with room for growth \* Competitive salary and benefits package At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data

Network & Security Engineer (119lw) - Hybrid (Remote/South East) - £50,000-£55,000pa + Benefits Are you a technically strong Network & Security Engineer with a passion for Palo Alto technologies? Do you thrive in fast-paced environments where teamwork, precision, and continuous improvement matter? DUE TO THE NATURE OF THIS RECRUITMENT CONSULTANCY, WE ARE ONLY ABLE TO REPRESENT INDIVIDUALS WHO ARE EX MILITARY. We’re working with a growing, people-first managed services organisation that is investing heavily in its security capability. As part of this growth, they’re looking for a Palo Alto specialist to join their high-performing engineering team. This role would suit someone from a managed services, enterprise support, or defence background who is used to working in structured, high-responsibility environments - particularly those with a background in the military who have transitioned into technical roles and hold the required certifications. You’ll join an established Managed Services & Security team supporting complex customer environments, with a strong focus on Palo Alto Networks technologies. Initially, your role will focus on BAU support (L2/L3) while you build deeper familiarity with customer environments. As you progress, you’ll have the opportunity to move into projects, deployments, and even pre-sales or service improvement initiatives. This is not a “ticket factory” role - it’s a position where you’ll develop into a trusted technical specialist. What You’ll Be Doing Providing 2nd and 3rd line support across network and security environments Managing and supporting Palo Alto firewalls, Prisma/SASE solutions, and security platforms Monitoring customer environments and proactively identifying issues Handling incidents, changes, and service requests within SLA Performing upgrades, patching, and configuration changes Supporting onboarding of new customers and maintaining documentation Collaborating with internal teams and vendors on complex issues Mentoring junior engineers and contributing to team knowledge Gradually getting involved in projects, deployments, and broader technical initiatives Essential Strong hands-on experience with Palo Alto Networks technologies Current Palo Alto certification (NGFW or SSE) – this is a must-have Solid networking fundamentals (routing, switching, firewalls) Experience in a managed services or enterprise environment Strong troubleshooting and analytical skills Comfortable communicating with customers and stakeholders Desirable Experience with Prisma Access / SASE Exposure to SD-WAN or cloud security architectures Experience with monitoring tools (e.g. SNMP-based platforms) ITIL environment experience SC Clearance This is a fast-paced, collaborative, “people first” culture, where people genuinely support each other A mix of backgrounds, including engineers from defence and service-led environments. Opportunity to work across both support and project work. Flexible working options. Clear progression pathways, funded certifications and structured training plans. Please send a copy of your CV with a note outlining why this would be the ideal opportunity for you, to Liz Walsh at Ex-Mil Recruitment Ltd

Connect it Utility Services is a leading provider of utility consultancy, delivery, and infrastructure solutions across the UK. We work in partnership with developers, contractors, and local authorities to deliver safe, compliant, and efficient utility connections. Our success is driven by strong governance, innovation, and a commitment to maintaining high operational and security standards as we continue to grow. We are now looking for an experienced IT Manager to take ownership of our day-to-day IT operations, infrastructure, and support services across the organisation, ensuring that systems are secure, resilient, and aligned with business needs. A core accountability of the role is ownership of ISO 27001 and the Information Security Management System (ISMS), ensuring ongoing compliance, audit readiness, and continual improvement in information security and operational maturity. Responsibilities IT Operations & Service Management \* Manage the daily delivery of IT support services, ensuring incidents, service requests, and problems are resolved efficiently and effectively. \* Act as the senior escalation point for complex or high‑impact IT incidents, ensuring root cause analysis and preventative actions are completed. \* Oversee the availability, performance, and reliability of IT systems, networks, cloud platforms, and end‑user technology. \* Ensure appropriate monitoring, patching, backup, and disaster recovery controls are in place and regularly tested. \* Maintain accurate and up‑to‑date system, configuration, and operational documentation. Infrastructure, Systems & Applications \* Oversee servers, networks, endpoints, and SaaS platforms to ensure secure and efficient operation. \* Manage user access and role‑based permissions within Salesforce, applying least‑privilege access principles. \* Support system upgrades, implementations, and integrations in line with business and change management requirements. \* Ensure IT assets are effectively managed throughout their lifecycle. Information Security & ISO 27001 Ownership \* Act as the ISO 27001 and ISMS Owner for the organisation. \* Lead information security risk assessments, risk treatment plans, and control effectiveness reviews. \* Coordinate internal audits, external certification audits, surveillance audits, and management reviews. \* Ensure audit findings, non‑conformities, and improvement actions are tracked, managed, and closed effectively. \* Own and maintain information security policies, standards, and procedures, ensuring staff awareness and compliance. Governance, Risk & Business Continuity \* Support IT‑related Business Continuity Plans (BCPs) and Disaster Recovery arrangements, including testing and ongoing review. \* Ensure compliance with relevant legal, regulatory, and contractual obligations related to IT and data security. \* Produce regular reports on IT performance, information security risks, and compliance status for senior stakeholders. Supplier & Stakeholder Management \* Manage relationships with IT suppliers, managed service providers, and third‑party vendors. \* Ensure suppliers meet service levels, security expectations, and contractual obligations. \* Work closely with internal teams to ensure IT services effectively support operational and strategic objectives. Skills Required \* Strong understanding of IT operations, infrastructure management, and service delivery best practices. \* Experience supporting internal and external audits, including evidence preparation and audit remediation. \* Knowledge of information security risk management and governance frameworks. \* Proven experience managing and maintaining secure IT environments aligned with frameworks such as Cyber Essentials and/or Cyber Essentials Plus \* Strong knowledge of IT Asset Management (ITAM), including lifecycle management, asset tracking, licensing compliance, and auditing \* Hands-on administration of Microsoft 365 (O365), including user management, security policies, Exchange Online, SharePoint, and Teams \* Strong stakeholder management skills, with the ability to communicate technical topics clearly to non-technical audiences. Educational Requirements \* Degree or equivalent professional qualification in Information Technology, Computer Science, Cyber Security, or a related discipline. \* Professional certifications such as ISO 27001 Lead Implementer or Lead Auditor, ITIL, or relevant security certifications are desirable. Connect it is an equal opportunities employer, and we value diversity and promote equality across our business. We welcome applications from all sections of society and are always happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. The terminology used in this advert is not intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. By submitting your application for this position, you are authorising for your personal information to be treated in accordance with GDPR. All information submitted to us in relation to your application will be stored confidentially and will only be used in accordance with the Connect it Privacy Policy

Our Client is seeking an experienced Systems Developer to join their ICT team on a 12 month fixed term contract. About the Role • You will work across the full system development lifecycle, including: • Analysing requirements, designing, developing, testing and documenting systems. • Creating user interfaces, system integrations and prototypes. • Maintaining data integrity and supporting database administration. • Producing technical specifications, test plans and scripts. • Diagnosing and resolving third tier support incidents. • Leading system upgrades and patches within ITIL Change and Release processes. • Supporting continuous improvement and promoting best practice in development. About You • We’re seeking a developer with strong technical skills and a proactive mindset. You should have: • A degree in Computer Science, Software Development or equivalent experience. • Extensive practical experience developing and maintaining workflows using Azure Logic Apps and Power Automate • Good background knowledge in setting up, configuring, and administering Azure environments, ensuring compliance, scalability, and operational excellence • Understanding of REST, SOAP and JSON integrations. • Knowledge of ITIL testing, change and release management. • Strong communication, problem solving and organisational skills. What We Offer • A varied technical role within a supportive ICT team. • Hybrid working. • Opportunities to contribute to meaningful digital service improvements. Additional Information • Occasional out of hours work may be required. • We welcome applications from disabled candidates and offer reasonable adjustments. • If you’re enthusiastic about delivering high quality digital solutions and want to develop your skills in a collaborative environment, we’d love to hear from you. The benefits of working with us: • Agile working for many roles • Generous annual leave of between 35.5 and 40.5 days inclusive of bank holidays • Most services are closed over Christmas • Opportunities for professional development linked to many roles • Access to the Local Government Pension Scheme • Free parking • We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award. Should you have any questions or wish to apply please do not hesitate to contact Clear Legal and Financial Recruitment. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful

Be a Digital Workplace Engineer to initially support the rollout of LogMyCare!

Job description

An exciting opportunity to join Certitude as a Digital Workplace Engineer to initially support the rollout of the LogMyCare application.

Salary: £37,000 £40,000 per annum

Hours: 37.5 hours

Contract Type: Fixed-Term Contract - 6 months (with a possibility of extension or permanent contract)

Department: IT

Location: Balham & Working from Home with visits to houses

Benefits

• A stimulating work environment full of opportunities to learn and develop
• 25 days’ annual leave + bank holidays & enrolment onto a pension scheme
• 24-hour Employee Assistance
• Paid Enhanced DBS
• Eye care voucher
• Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership & Tech Purchase

About the role

The Digital Workplace Engineer will play a critical, practical role in the technical delivery and ongoing support of the Log My Care (LMC) programme, acting as a key technical resource throughout Phase 2 and beyond. The role will take ownership of Digital Workplace configuration and change activities, particularly across Microsoft Intune, Azure, and Entra ID, ensuring device, identity, and access configurations are secure, scalable, and aligned with organisational standards.

Duties will include, but are not limited to:

• Provide practical, technical configuration and support for Microsoft Intune, Azure, and Entra ID, including device enrolment, configuration profiles, Conditional Access, Single Sign-On (SSO), and security controls.
• Act as a dedicated technical escalation point for Log My Care, becoming a subject matter expert on the platform.
• Maintain, review, and update system documentation, configuration standards, and security protocols, ensuring alignment between business processes and technical solutions (working with System Owner), providing key performance metrics.
• Act as a key point of liaison with Log My Care and Certitudes outsourced fulfilment partner (SCG), supporting issue resolution, technical queries, and service improvement activities.

About you

To be a Digital Workplace Engineer at Certitude, the following are essential:

• Practical experience with Microsoft Azure and Entra ID
• Experience implementing and managing Conditional Access policies
• Experience administering Microsoft 365 and Intune
• Knowledge of ITIL Change Management

To read more about the role and the full person specification, please select the Apply button and locate the tab at the top of the page, titled Job Description and Person Specification.

About the Organisation

We have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude.

Read more about us on our website and visit our work for us page. You can also learn about us through our Values and Behaviours.

Do you want to be a Digital Workplace Engineer at Certitude? Select the Apply button, complete an application form, and someone from the Recruitment Team will be in touch! A job description and person specification are available when you apply. If you have any questions, please email our team.

All our posts are subject to an Enhanced DBS disclosure, as well as a full employment history and employment references. We are committed to equal opportunities in employment and the support provided, and we welcome applications from all sections of the community.

We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.

Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Community Development, Vulnerable People, Not for Profit, NFP, IT Support, Digital, Workplace, Engineer, IT.

Description

At Weetabix, we believe that diverse teams drive better ideas, stronger decisions, and a more inclusive workplace for everyone . We’re committed to building an organisation where people from all walks of life feel they belong—where different voices, experiences, and backgrounds are valued and respected.

Interview process: Two Stage interview Process
Working pattern: Hybrid working with 2-3 Days On-Site including Weetabix Wednesday, where everyone comes into the office for some great collaboration and meetings - it’s a must! While we operate a hybrid working pattern, we are committed to providing flexibility where needed.

We’re happy to make reasonable adjustments throughout the recruitment process—just let us know how we can support you.

The Recipe (About the Role)

In this exciting role, you’ll be responsible for defining, designing, and implementing innovative technology solutions tailored to achieve specific business objectives. Collaborating closely with a diverse range of colleagues—including business stakeholders, developers, and systems administrators—you’ll develop systems that are not only efficient but also highly effective, perfectly aligning with Weetabix’s strategic goals.

• Collaborate with stakeholders to develop scalable, reliable, and secure application designs using appropriate technologies.
• Design integrated solutions to automate processes for improved operational efficiency and data-driven decision-making.
• Identify risks and bottlenecks in designs and propose mitigation strategies.
• Create and maintain architectural documentation, including system diagrams and technical specifications.
• Stay updated on industry trends and best practices, driving innovation and continuous improvement.
• Communicate technical concepts effectively to non-technical stakeholders and collaborate across teams.
• Ensure compliance with security and regulatory standards, participate in audits, and implement best practices.
• Engage in architectural forums and strategically leverage core systems like PowerPlatform and Boomi for economy of scale.
• Design systems with Business Continuity and Disaster Recovery capabilities, including regular testing.

The Ingredients (What we need from you)

Key Know How:

• Applications  solution architect experience is essential (not infrastructure or network)
• Domain experience in Supply Chain and preferably also Finance
• Some experience in creating architectural designs for business solutions including integrations and automation.
• Knowledge of architectural principles, design patterns and software development methodologies.
• Experience and technical knowledge of Boomi or similar integration systems.
• Experience on Azure or other cloud-based platforms including AI services.
• PowerPlatform / PowerApps / PowerAutomate experience.
• IT Service experience (ideally ITIL exposure).
• The ability to create high-level and low-level technical designs to meet business requirements.
• Understanding of development principles and lifecycles relating to business applications and data management systems
• Good understanding of businesses processes and ERP / supporting systems including WMS & APS (Advanced Planning System).

Nice To Have:

• FMCG/Retail/Manufacturing background.
• Experience in AI solution design and deployment.
• Intermediate SQL language experience; scripting / development language skills.
• Experience or knowledge of Extract Transform Load (ETL) and/or Robotic Process Automation (RPA) tools.
• SOX exposure or experience.

Your Bowl of Perks (Benefits)

Competitive Salary + Car Allowance & Annual Flexible benefits

We offer a competitive salary and a comprehensive benefits package designed to support your wellbeing, career, and life outside work.

• Annual bonus 10%
• Double-matched pension scheme (up to 12% from us)
• 25 days annual leave increasing with service
• Annual Salary review
• Healthcare plan
• Discounted Weetabix products

To support our employees, we also offer:

• Continued investment in your personal development
• We believe in balance, whether it’s for family, rest or simply time for you. As well as your holiday entitlement, you can purchase up to 5 days of additional annual leave
• Access to 24/7 counselling service (via Grocery Aid partnership)
• The freedom of Flexible Work Opportunities
• Enhanced Maternity / Paternity / Adoption Leave
• Additional Time Off for Fertility Treatment and Neonatal Care
• Working Parents Support Group
• Fully stocked kitchens filled with our delicious products for you to enjoy

To learn more about life at Weetabix, visit our careers page:

Please note: We benchmark roles based on your skills and experience, so we do not advertise fixed salary ranges.

Unfortunately, we are unable to provide sponsorship for this position; therefore, we are seeking candidates who do not require sponsorship.

We utilise our Preferred Agency Supplier Partners as and when we require additional support

#HaveYouHadYourWeetabix

Benefits

Check out our website for more information:

• Annual bonus
• Double matched ER contributed pension scheme
• Annual Salary review
• Access to 24/7 counselling service (in partnership with Grocery Aid)

Please Note: Our company policy is not to advertise salaries as we want to benchmark all candidates based on skills and experience that need to be evidenced upon application and screening.

#HaveYouHadYourWeetabix

We are recruiting for an IT Operations person to join a team of 3 who run IT for a brilliant company based in Nursling. The company has 80 desktops, 15 servers and all the other infrastructure you would expect. The company operates across several sites, it is a successful and growing business, innovative and invests in IT.

This role reports to the Board and will play a team role with two others to run all aspects of IT. The role plays a pivotal role in maintaining the stability, security and performance of the company’s IT systems.

It is a role you can make your own and input your continuous improvement ideas. The team and company are a fantastic work environment, one of the best.

The Role

This role will be part of a small but high performing team, focused on the following:

• Taking ownership of operational performance
• Providing assurance on service compliance, health and technical risks
• Champion best practice across service delivery, patch management and system resilience
• Act with some autonomy, taking ownership of IT operations

Some specific tasks include:

• System & Infrastructure, ie:
• Windows Server/Active Directory/Group Policy
• Windows 11
• Microsoft 365 Administration
• Hyper-V Virtual Servers
• Veeam Backup and Replication
• SQL database administration/Crystal reports
• TCP/IP, DNS, Routers, Firewalls, Switches, VPN’s etc
• Support of mobile devices including tablets, phones, scanners etcc
• Service Delivery – ie own the service delivery KPIs, and drive process improvement through ITIL aligned practices. Produce weekly operational reports.

The Ideal Candidate

We’re looking for the following in the successful candidate:

• Solid, progressive experience in IT operations or Service delivery in a similar scale, 50-300 user Organisation.
• Hands on experience with Microsoft 365 and other Microsoft packages used in IT
• Understanding of networking fundamentals, patch management and system monitoring
• Practical knowledge of ITIL principles
• Able to work in a friendly, non competitive, collaborative environment

In terms of personal attributes, it’s important you are methodical, calm and able to make decisions, work independently and take ownership. The team and company are super nice, so you need to be a decent, ethical person who works well in a team.

Additional Information

This is working for a fantastic company who really value their staff.

Please note, due to the volume of applications we are not always able to contact each applicant individually. If you have not heard from us within 3 working days of application please assume that you have been unsuccessful on this occasion.

• Watford (On-site)
• Wintel/on-prem
• Up to £55,000
• To apply, email:

A secure government programme is seeking an experienced Infrastructure Engineer to support the deployment, integration, and ongoing management of critical IT infrastructure.

This is a hands-on role working across server, network, storage, and desktop environments, supporting a highly secure and fast-paced delivery environment.

Due to the nature of the work, active DV clearance is required to start.

Key Responsibilities

• Deploy and integrate hardware and software across infrastructure environments
• Test deliverables, document outcomes, and manage fault identification and resolution
• Administer, maintain, and enhance systems to improve performance and service quality
• Provide 2nd and 3rd line support, working within agreed SLAs
• Deliver tasks in line with project plans, timelines, and quality standards
• Maintain operational documentation, asset records, and system updates
• Provide regular progress updates to internal stakeholders

Key Skills & Experience

• Experience in infrastructure engineering within secure or specialist environments

• Background as an Infrastructure or Field Engineer across small to medium IT projects

• Strong hands-on experience with:

• Infrastructure administration

• Hardware deployment

• Fault diagnosis and resolution

Ability to work independently and manage workload within SLA-driven environmentsExperience working in customer-facing roles

Desirable Experience

• Knowledge of ITIL Service Management processes

• MCP certification (or equivalent)

• Understanding of secure data centre environments and UK Government standards

• Experience with:

• File and print clusters

• Thin client environments

• Messaging systems

Strong customer service and stakeholder management skillsExperience reporting across multiple levels and monitoring KPIs

ServiceNow Senior Technical Consultant DV Cleared

Location: Remote (UK-based with travel to client sites)
Salary: £60,000 £75,000 per annum + 10% annual bonus
Clearance: Must hold active DV (Developed Vetting) clearance

We are looking for an experienced ServiceNow Senior Technical Consultant to join a growing delivery team, working on high-impact projects across enterprise and public sector environments, specialising in ServiceNow implementation and AI-driven enterprise automation. This is a fully remote role with UK-based travel to client sites.

This is an excellent opportunity for a hands-on technical specialist with 35 years of ServiceNow experience who is ready to take ownership of technical delivery, contribute to solution design, and play a key role in successful client engagements. We hold ourselves to very high standards on delivery, and know our people are our USP. You will be supporting not only client success, but the future success of the business.

Key Responsibilities

Solution Delivery

• Deliver end-to-end ServiceNow implementations across ITSM, ITOM, and CMDB workstreams
• Configure and develop platform capabilities including Flows, Business Rules, Script Includes, UI Policies, Client Scripts, and integrations
• Produce high-quality technical documentation including design specifications and test plans
• Ensure solutions align with platform best practices and are scalable and upgrade-safe

Technical Leadership

• Lead technical workstreams and coordinate day-to-day delivery activities
• Provide guidance and support to junior consultants
• Participate in design reviews, QA processes, and continuous improvement initiatives
• Identify and manage technical risks and issues

Client Engagement

• Build strong relationships with client stakeholders and technical teams
• Facilitate workshops and translate business requirements into technical solutions
• Communicate progress and technical decisions clearly to a range of audiences
• Support pre-sales activities including solution design and demonstrations

Skills & Experience

• 35 years of hands-on ServiceNow implementation experience
• Strong expertise in ITSM (Incident, Problem, Change, Request)
• Experience with ITOM, CMDB, and integrations (REST/SOAP/MID Server)
• Proven delivery across the full project lifecycle
• ServiceNow certifications such as CSA and CIS-ITSM
• Excellent communication and stakeholder engagement skills
• Strong problem-solving ability and attention to detail
• Must hold active DV security clearance

Desirable

• Additional ServiceNow certifications
• Experience with AI capabilities within the ServiceNow platform
• Exposure to public sector or defence environments
• Knowledge of ITIL frameworks

Benefits

• Private medical insurance
• Death in service cover
• Ongoing training and certification support
• 10% annual bonus
• Share scheme

This is a fantastic opportunity to work on cutting-edge ServiceNow programmes in a highly secure environment, with strong career progression and the chance to make a real impact. Apply now to take the next step in your consulting career.

We’re looking for a Third Line Support Engineer to support and maintain mission-critical systems across cloud, on-premise, and front-end environments. This is a hands-on role focused on resolving complex issues, maintaining system performance, and contributing to continuous improvement within a 24/7 service environment.

You will be an experienced third line engineer who thrives on solving complex technical problems. You take ownership of escalations, work confidently across multiple platforms, and communicate effectively with both technical and non-technical stakeholders.

Key Requirements

• 3-5 years’ experience in a third-line IT support role
• Strong programming knowledge (JavaScript, Python, React, Node)
• Good working knowledge of Linux and AWS
• Experience with AWS Lambda and/or Bash scripting
• Familiarity with API management tools
• Strong understanding of ITIL frameworks
• Proven troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to work independently and manage multiple priorities
• Full UK driving licence

Desirable:

• Experience with Technology Enabled Care Services (TECS) or SmartTEC systems
• AWS and/or relevant technical certifications (e.g. ITIL, CompTIA, CCNP)
• Hands-on use of Wireshark, SIP traces, or packet analysis tools
• Understanding of VoIP/SIP, TCP/IP, DNS, DHCP, VLANs, and firewall configurations
• Experience with telecare platforms, IoT systems, or digital alarm receivers
• Background in customer-facing technical roles
• Passion for innovation, automation, and continuous improvement

You’ll act as the escalation point for complex incidents, supporting Tier 1 and Tier 2 teams while leading third-line support activities. You’ll diagnose and resolve high-impact issues, perform root cause analysis, and help prevent recurring problems.

You’ll work across cloud and on-prem environments, supporting infrastructure, applications, and integrations. The role also involves contributing to system improvements, supporting deployments, and ensuring service continuity.

If you’re a skilled Third Line Support Engineer looking to work on complex systems and make a real impact, we’d encourage you to apply.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Life on the team

We are looking for a Senior Business Analyst / Functional Consultant to join our Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you’ll report to the Head of Services Management Systems and have the autonomy to really make this role your own!

You will be part of a team of functional consultants focused on implementing new functionality, application upgrades, standardisation, process improvements on differing technologies working with technical teams and business teams to successfully deliver changes in a dynamic environment in line with Computacenter standards and processes.

What youll do

• Work with users and key system stakeholders across Computacenter and the customer base to analyse enhancement requests, prioritise them and work with the in-house technical teams as well as external suppliers to deliver them.
• Working with a range of stakeholders across the business, define the requirements, processes, procedures and reporting for new modules, components, and applications to complement the existing toolset.
• Lead workshops to ensure full alignment of requirements and solution across technical and business teams.
• Ensure that all such requirements are fully aligned to industry best practice and put Computacenter in a leading competitive position.
• Own the delivery of both enhancements and new components and systems. A key part of this will be ensuring that the solutions have been thoroughly tested and meet the specified functional requirements.
• Working in geographically spread Agile teams writing user stories, performing show & tells, functional testing and creating documentation as needed for projects undertaken.
• Produce project plans, highlight reports, exceptions reports and risk & issue logs when required.

What youll need

• 7 years + working in similar Business Analyst / Project management role and at least last 3 years within IT Service Management
• Experience being the lead business analyst and project manager for an application development project, delivered to (or within) a medium to large size company.
• Experience of analysing and delivering enhancement requests to a core business system deployed in a medium to large size company.
• Strong experience working with ServiceNow applications: ITSM, FSM, HRSD, SPM understanding full features and capability. Experience with integration capability within ServiceNow
• Administration experience of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
• An understanding of Incident management, problem management, change management, release management and configuration management as it relates to ITIL
• Experience working within a hybrid Agile/Scrum / Waterfall framework
• Experience in the Systems Development Life Cycle processing including requirements analysis and systems design.
• Be able to write high quality requirements documents, test plans, project plans, user guides, highlight reports and release notes.
• Be able to lead technical teams, at a detailed level, on the functionality that needs to be developed and any changes / corrections that need to be made during the development lifecycle.
• Be able to carry out hands on application functionality testing, prior to handing over for user acceptance.
• Be able to design business processes, perform requirements analysis and run requirements workshops.
• Be an excellent communicator, able to drive and influence others across the internal organisation
• Be able to take ownership of both technical and business issues and drive to resolution.

Additional information

Country: UK

Location: Hatfield (Hybrid-working)

Hours: Full-time

Role Type: Permanent

IT Service Delivery ManagerLocation: Nr Cardiff (Hybrid)Salary: £46,500 + Bonus + Benefits

The Opportunity This is a fantastic opportunity for you, an experienced, confident IT Service Delivery Manager to take ownership of key Public and Private Sector accounts. If you thrive in a customer?facing role, enjoy driving service excellence, and can translate data into meaningful improvements, this is a strong next step.

What You’ll Do

• Lead service onboarding and go?live activities
• Manage day?to?day service delivery across multiple accounts
• Produce and present monthly service performance reports
• Maintain service documentation, registers, and action plans
• Manage change requests and ensure process compliance
• Identify and implement service improvements
• Work closely with technical, solutions, and sales teams
• Support customer meetings, service reviews, and account development

What You’ll BringEssential:

• Experience in Service Delivery Management
• Strong background in IT & communications managed services
• Excellent customer?facing and relationship?building skills
• Confident with Excel, PowerPoint, Visio, Power BI and Word
• ITSM experience
• Security Cleared or willing to obtain clearance

Desirable:

• ITIL Foundation (v3 or v4)
• Experience in SIAM environments
• Process design and improvement skills

Who You Are

• Customer?focused, proactive, and solutions?driven
• Strong communicator who can simplify technical information
• Calm under pressure and able to juggle multiple accounts
• Analytical, organised, and committed to continual improvement
• Professional, confident, and effective in client?facing situations

You’ll join a forward?thinking organisation where service quality genuinely matters. You can expect autonomy, variety, and the chance to shape how services are delivered and improved.

We’re seeking a Service Performance & Resilience Manager to take ownership of performance, capacity, and resilience across critical IT services. This role focuses on keeping customer-facing services fast, reliable, and fully observable, while driving continuous improvement.

You will lead observability across services, ensuring effective monitoring and actionable insights. You’ll manage capacity and performance through forecasting and trend analysis, identifying risks early and driving improvements. Ensure resilience and availability are built into services from the outset, while supporting continuity planning and risk management. Working closely with technical teams and stakeholders, you’ll help resolve issues and deliver ongoing service improvements.

Key Requirements

• Experience managing capacity and performance in IT environments
• Hands-on experience with AWS and Azure
• Strong knowledge of ITIL v3/v4 (certification required)
• Experience with monitoring/observability tools (e.g. Zabbix, Grafana, Kibana, OpenSearch)
• Knowledge of Windows and Linux server environments
• Scripting skills (e.g. Python, PowerShell, Node.js)
• Experience integrating data via APIs, webhooks, or messaging
• Strong analytical, problem-solving, and stakeholder management skills

Desirable:

• DevOps exposure
• Network infrastructure and communications protocols knowledge
• Experience with social alarm platforms

If you’re looking for a role where you can make a tangible impact on service performance and resilience, we encourage you to apply.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Role Overview

We are seeking an experienced and hands-on SOC Operations Technical Lead to lead a team of SOC Analysts operating in a 24/7/365 environment.

This is a senior, technically focused leadership role within our Managed Security Services (MSSP) function, reporting directly to the Head of SOC Operations. You will act as the senior technical authority, driving excellence in threat detection, incident response, and security operations across a diverse, multi-client portfolio.

While you will lead and mentor a team, this is not a purely managerial role. You will remain deeply involved in technical delivery, acting as an escalation point, leading complex investigations, and continuously improving SOC capabilities.

Key Responsibilities

Team Leadership & SOC Operations

• Lead day-to-day SOC operations across all shifts, ensuring consistent 24/7 coverage
• Manage shift schedules, handovers, and on-call rotations
• Act as the primary escalation point for security incidents and analyst queries
• Ensure high-quality triage, investigation, and response aligned to SOC processes
• Drive team development through training, coaching, and technical mentoring
• Ensure accurate and timely case management (HALO) and delivery against SLAs

Technical Leadership & Continuous Improvement

• Provide expert guidance on threat detection, incident response, and threat hunting
• Lead escalations for complex or high-severity incidents across client environments
• Develop and optimise detection rules, playbooks, and automation
• Improve SOC tooling (SIEM, EDR/XDR, SOAR) and operational processes
• Design and maintain advanced detection use cases and correlation logic

Client Engagement & Consulting

• Act as a trusted advisor to clients, supporting security reviews and incident analysis
• Translate technical findings into clear, actionable recommendations
• Support continuous improvement of client security posture

Collaboration

• Work closely with Threat Intelligence, Engineering, and Incident Response teams
• Enhance detection capability through intelligence sharing and tool optimisation
• Align processes to strengthen overall security operations effectiveness

Strategic Contribution

• Identify opportunities to enhance MSSP services and capabilities
• Monitor emerging threats, technologies, and industry trends
• Ensure compliance with regulatory standards and internal frameworks

Skills & Experience

Essential

• 7+ years in Security Operations, including 3-4 years in a senior/lead SOC role
• Strong hands-on experience with:
• SIEM (e.g. Microsoft Sentinel, CrowdStrike)
• EDR/XDR (e.g. CrowdStrike, Microsoft Defender, Carbon Black)
• SOAR and threat intelligence platforms
• Proven expertise in threat hunting and incident response
• Experience developing and tuning detection rules in multi-tenant environments
• Strong automation skills to improve SOC efficiency
• Excellent client-facing and communication skills

Desirable

• Certifications such as CISSP, GIAC (GCIH, GCIA, GREM), SC-200 or SC-300
• Experience in cloud security operations
• Background in MSSP or consulting environments
• Familiarity with frameworks such as NIST, ISO27001, or ITIL

Key Competencies

• Strong technical depth with the ability to simplify complex concepts
• Excellent analytical and problem-solving skills under pressure
• Confident communicator with strong stakeholder engagement skills
• Collaborative leadership style with a focus on mentoring and development
• Ability to manage multiple priorities in a fast-paced SOC environment