The Role: Application Support Specialist

An exciting opportunity has arisen for a proactive Application Support Specialist to join a well-established, multi-site organisation. The Application Support Specialist will be responsible for maintaining the stability, performance and continuous improvement of key business systems.

Working within a collaborative IT team, the Application Support Specialist will provide high-quality day-to-day support while contributing to system upgrades, enhancements and improvement projects. This permanent Application Support Specialist role offers hybrid working and the chance to make a real impact within a structured, forward-thinking environment.

Main Responsibilities:

* Provide day-to-day support for core business applications and Microsoft 365 platforms

* Diagnose and resolve system issues with clear user communication

* Support system upgrades, maintenance and configuration tasks

* Assist with testing updates and coordinate user acceptance testing

* Investigate recurring issues and recommend improvements

* Liaise with third-party vendors where required

* Perform initial checks on integrations and escalate where necessary

* Deliver user training and create clear support documentation

* Ensure appropriate access controls and governance standards are maintained

Skills/Experience:

* Experience in an Application Support Specialist, Systems Support or Technical Analyst role

* Strong knowledge of business systems and Microsoft 365

* Analytical problem-solving skills with a practical approach

* Excellent stakeholder communication skills

* Process-driven with strong documentation abilities

* Exposure to integrations, testing processes or reporting tools (desirable)

* ITIL Foundation or similar (desirable)

Salary & Working Hours:

Salary: Competitive, dependent on experience
Hours: Monday to Friday, standard office hours
Travel: Occasional travel between offices may be required

Benefits:

* Hybrid working

* Collaborative team culture

* Exposure to system enhancement projects

* Stable, multi-site organisation

* Ongoing development opportunities

If the position of Application Support Specialist is of interest, please click Apply. We aim to respond to all applicants; however, if you haven’t heard from us within 10 days, please assume your application has been unsuccessful on this occasion.

If you have any questions regarding this Application Support Specialist role, please don’t hesitate to contact our office on (phone number removed)

Role: Network Security Technical Product Owner

Location: Hybrid (60% office / 40% remote) - South Manchester
Contract Duration: Until 18 December 2026
Rate: £550 - £597 per day - Inside IR35

Role Overview

We are seeking an experienced Network Security Technical Product Owner to define and drive the strategy, delivery, and lifecycle of enterprise network security products. This role requires a blend of technical expertise, product ownership, and stakeholder management to deliver secure, scalable, and compliant network security capabilities aligned with Zero Trust principles and regulatory requirements.

You will work closely with security operations, infrastructure, architecture, and compliance teams to prioritise delivery based on risk, business value, and evolving threat landscapes.

Key Responsibilities

Product Strategy & Vision

Define and communicate a clear network security product vision aligned with Zero Trust architecture, governance frameworks, and regulatory requirements.

Own and prioritise the security product backlog, balancing risk, business value, and operational needs.

Collaborate with engineering, security operations, and compliance teams to ensure successful product delivery and adoption.

Drive API and orchestration integrations between security platforms and enterprise tooling.

Technical Leadership & Delivery

Provide hands-on expertise in designing and delivering enterprise-scale network security solutions, including:

Zero Trust Network Access (ZTNA)

Network Access Control (NAC)

Next-Generation Firewalls (NGFW)

IDS/IPS platforms

SIEM integrations

Support deployments across physical, virtual, and cloud environments.

Document security architectures, threat models, control frameworks, and policy workflows aligned to industry standards.

Required Technical Expertise

Strong understanding of network security fundamentals and Zero Trust architectures.

Experience with identity-aware proxies, Software-Defined Perimeter (SDP), 802.1X, certificate-based authentication, and policy-driven access control.

Knowledge of segmentation strategies, firewall technologies, threat intelligence integration, and security policy modelling.

Familiarity with governance frameworks and standards such as NIST, ISO 27001, and CIS Controls.

Desirable Skills & Experience

DevSecOps & Cloud Security

Experience with security-as-code, GitOps, CI/CD security pipelines, and Infrastructure-as-Code security scanning.

Working knowledge of cloud security platforms (CASB, SASE, ZTNA platforms, cloud firewalls, IAM integration, security posture management).

Compliance & Risk

Knowledge of security and compliance frameworks such as NIST CSF, ISO 27001/27002, PCI-DSS, SOC 2.

Understanding of ITIL, risk management frameworks, and enterprise security governance processes.

Agile Delivery

Experience working in Agile environments (Scrum/Kanban) using Jira/Confluence.

Familiarity with security SRE metrics such as MTTD, MTTR, deployment frequency, and Security Level Objectives (SLOs).

Candidate Profile

You are a technically strong product owner with hands-on network security experience, capable of translating complex security requirements into deliverable product roadmaps. You are comfortable working across engineering, architecture, and risk functions in large enterprise environments and can influence stakeholders at all levels

Technical Service Delivery Manager - Defence Programme
Salary: £55,000 + Bonus + Benefits
Location: Caerphilly (with travel to MoD sites as required)
Security Clearance: SC (must hold or be eligible); DV highly desirable

This is a fantastic opportunity for you, an experienced Technical Service Delivery Manager (T SDM) to take ownership of a complex, multi-domain MOD communications service operating at a very high level of Defence Security.

This is a critical role, responsible for ensuring operational excellence, technical integrity, and resilient service performance across various sites in the UK.

You will play a leading role in shaping service outcomes, representing the voice of the user, and ensuring that operational activity is aligned with secure?by?design principles, accreditation boundaries, and technical roadmaps.

Role Overview
As the Technical Service Delivery Manager (T SDM), you will lead service operations end-to-end, ensuring that services are effective, compliant, and continuously improving. You will coordinate multi disciplinary internal teams, suppliers, and military/authority stakeholders to deliver measurable, evidence?driven results.

Key Responsibilities
* Own end-to-end service performance across multi-domain, secure environments.
* Produce clear SLA dashboards, KPI reporting, and service reviews for senior stakeholders.
* Lead Incident, Problem, and Change Management, including CAB chairing.
* Run structured engagement forums including weekly operational syncs and programme reviews.
* Lead transition activities including UAT, hypercare, service acceptance, and PIRs.
* Ensure CMDB accuracy, RACI clarity, and governance of vulnerability findings.
* Represent Service at technical governance groups and translate technical roadmaps into service actions.
* Oversee patching, obsolescence, lifecycle, and compatibility planning.
* Maintain service blueprints, process maps, and operational documentation.
* Coordinate suppliers within a multi?vendor environment ensuring end?to?end service outcomes.

Core Competencies
* Leadership & collaboration
* Strong communication & influence
* Customer centric mindset
* Analytical problem solving
* Accountability & resilience

Experience & Skills

Essential:
* 5+ years in IT Service Management/Delivery roles
* Strong ITIL v4 knowledge
* Proven Change Management leadership
* Experience in secure/regulated environments
* Technical understanding across infra, networks, and security
* Stakeholder?facing reporting experience
* Supplier management experience
* Familiarity with ITSM tools

Defence / Government environment experience

Desirable:
* ITIL 4 Managing Professional or ISO/IEC 20000, PRINCE2 or PMP, CISSP/CISM or similar, SIAM experience, Knowledge of JSP 440/604 and accreditation processes

Qualifications
* ITIL v4 Foundation (required)
* ITIL v4 Specialist modules (desirable)
* PRINCE2/PMP (desirable)
* Degree in IT or equivalent experience (desirable)
* SC clearance required; DV desirable

If you are a technically capable Service Delivery Manager with experience working with the MOD and who thrives in secure, high integrity environments-and you want to play a key role in supporting critical national defence services-we’d love to hear from you.

Are you an experienced, people focused Service Delivery Manager looking for a role where you can lead from the front in a structured, customer-centric environment?

Our client is an established and growing managed IT services provider with a strong reputation for quality and care. This role offers the opportunity to take real ownership of service delivery within a close-knit team and the chance to shape and improve how services are delivered across the business.

Service Delivery Manager
Waterlooville (Hybrid - 3 days office, 2 days home)
£47,000 to £53,000 per annum

In this role, you will be working within a team of 11 accountable for the day-to-day performance of managed IT services, the development of the Service Desk and Specialist Engineering teams, and the overall customer experience.

Looking fir someone experienced, logical, and driven - someone who can hit the ground running, bring clarity and structure, and isn’t afraid to constructively challenge when needed.

Key Responsibilities

• Lead, support, and develop the Service Desk and Specialist Engineering teams in a positive, people-first environment
  * Own day-to-day service delivery across all managed services
  * Conduct regular one-to-ones, performance reviews, and development planning
  * Maintain and improve service management practices aligned with ISO/IEC 20000-1
  * Identify and deliver service improvement initiatives
  * Use service data and feedback to inform decision-making
  * Collaborate with Security, Operations, and wider teams to ensure smooth transition of new or changed services

Skills and Experience

Essential:
* Proven experience in a Service Delivery Manager or similar role within IT services
* Strong background leading and developing technical teams
* Experience working within an ISO/IEC 20000-1 aligned environment (using it to improve service, not just for compliance)
* Solid understanding of IT service management principles (incident, problem, change, request)
* Experience owning SLAs, service reporting, and improvement initiatives
* Confident communicator with the ability to manage escalations professionally and empathetically
* Structured, organised, and comfortable taking accountability

Desirable:
* ITIL certification (or equivalent practical experience)
* Experience supporting ISO audits
* Background within an MSP environment
* Experience working alongside Customer Success or relationship management teams

Why Apply?

This is a local opportunity within a smaller, caring organisation where you can genuinely make an impact. You’ll have visibility across the business, the chance to learn broadly, and the autonomy to shape service delivery in a meaningful way.

If this Service Delivery Manager opportunity sounds of interest, please contact Nick Trussler at or call on 02380 765282

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Role: First Line Support Analyst

Location: Perth (Hybrid Working - 2 days in office)

Salary: £25,000

Benefits: Competitive package + structured support environment + development opportunities

Our client, a leading organisation in the agriculture and supply chain sector, is hiring a First Line Support Analyst to provide frontline IT support across hardware, software and network services.

This role offers the opportunity to be the first point of contact for IT support, ensuring users receive efficient, professional service while contributing to continuous service improvement.

What you’ll do

• Provide first line IT support via telephone, email, chat and self-service channels
• Diagnose and resolve hardware, software, network and connectivity issues
• Log, prioritise and manage incidents and service requests within ServiceNow
• Escalate complex issues to second line teams and third-party suppliers where required
• Fulfil service requests, including equipment ordering and provisioning
• Maintain accurate IT asset records
• Support testing activity for ServiceNow updates
• Contribute to continual service improvement initiatives

You’ll work closely with internal IT teams, third-party suppliers and end users to ensure service levels are met and communication remains clear and proactive.

What we’re looking for

• Basic technical troubleshooting capability across hardware, software and networks
• Working knowledge of Windows 10 and Microsoft 365
• Understanding of ITIL principles
• Strong customer service skills with an excellent telephone manner
• Ability to prioritise workload and work independently

The ideal candidate will bring a proactive mindset, strong communication skills, and a genuine desire to learn within a structured service desk environment.

Why join?

• Exposure to a broad IT environment across infrastructure and applications
• Clear shift structure with predictable hours
• Opportunity to develop within a supportive IT team
• Involvement in service improvement initiative

Full UK driving licence required.

Apply now to build your IT career within a collaborative service desk team.

Senior Delivery Manager - 6 Month Contract

Glasgow (One day per week onsite)

Rate £600/625 p/d Inside IR35

We’re looking for an experienced Senior Delivery Manager to lead a major IT service transition across multiple technical domains, suppliers, and business units. You’ll drive delivery of workstreams covering EUC, Service Desk, Cloud, Infrastructure, Networks, Firewalls and the related process, operational, and people-change activity. The ideal candidate will have had previous experience within energy sector.

What you’ll do:

• Lead delivery of transition workstreams, ensuring timelines, scope, and quality are met
• Manage RAID, governance, plans, and readiness checkpoints
• Coordinate across internal teams and multiple suppliers
• Support operational readiness, process adoption, and service handover
• Provide clear reporting on progress, risks, and issues

What you’ll bring:

• Demonstrable experience in IT delivery, ideally service transition or outsource experience
• Strong knowledge of EUC, networks, cloud, infrastructure, service desk
• Excellent stakeholder management and leadership skills
• Experience delivering technical + operational/process change
• Strong governance, RAID, and planning capability

Desirable: ITIL, SIAM, PRINCE2/PMP/MSP, experience in regulated industries.

Please send your CV for consideration.

To
From
Record Yes No

Always use these settings

Location: Caerphilly (with travel to client / Ministry of Defence sites as required)
Clearance: SC (must hold or be eligible); DV highly desirable
Salary: 75,000 + Bonus + Comprehensive Benefits Package

About the Role
A major Defence programme is seeking a highly skilled Senior Network Infrastructure Engineer to lead the design, implementation and ongoing support of secure, resilient, multi-domain network services. You will work across datacentre networks, secure LAN/WAN, SDN enabled virtualised environments, and deployed operational sites - ensuring high availability, compliance and adaptability in a mission critical environment.

Key Responsibilities
* Lead the design, configuration and support of secure multi-site LAN/WAN/SDN infrastructure.
* Configure and optimise enterprise switching platforms (e.g., Cubic M3X S8G / S24G, Cisco ESS3300 based).
* Implement routing protocols including BGP, MPLS, VPLS, and HA technologies.
* Configure firewalls, VPNs, IDS/IPS and boundary protection systems.
* Support virtualised routing and SDWAN technologies (Cisco Catalyst 8000V).
* Act as senior escalation point for complex incidents.
* Ensure compliance with MOD security standards and Secure by Design principles.
* Maintain documentation, diagrams and CMDB records.
* Support accreditation processes (IT Health Checks, CCVAs).
* Contribute to network automation (Python, Ansible, PowerShell).
* Identify opportunities for architectural improvement.

Essential Experience
* Extensive multi-site LAN/WAN experience.
* Advanced configuration skills on Cisco and Cubic platforms.
* Deep knowledge of BGP, MPLS, VPLS and segmentation.
* High availability technologies (HSRP/VRRP equivalents).
* DNS, DHCP, NAT, IP planning.
* Experience in secure or Defence oriented environments.
* ITIL?based service management.

Desirable Experience
* VMware NSX and SDN, SDWAN and virtualised routing, VoIP, QoS, SIEM/log analysis tools. Knowledge of JSP, ISO 27001, NIST. Experience leading technical projects.
* Existing SC/DV clearance.

Qualifications
* Cisco CCNP (required); CCIE desirable.
* ITIL v4 Foundation or above.
* Degree in Computer Science, Network Engineering or equivalent experience.

Personal Qualities
* Strong communicator.
* Analytical problem solver.
* Able to mentor and lead.
* Customer centric and proactive.

If you are a Senior Network Infrastructure Engineer with experience working in or with the Defence sector and looking for an exciting new challenge, please send your CV to me today.

2 x INFRASTRUCTURE DEVOPS & CLOUD ENGINEERS
12 MONTH CONTRACTS
HYBRID WORKING - NEWCASTLE - 2 DAYS ON SITE NON-NEGOTIABLE
£500.00 - £550.00 PER DAY (INSIDE IR35)

Your new role

We are looking for 2 x Level 3 Infrastructure DevOps & Cloud Engineers to join the organisation’s existing Team on a long-term contract. The ideal Contractors will provide broad expertise across Microsoft Technologies and Cloud Platforms - specifically AZURE. Excellent communication skills are essential and a solid background in Windows Server Administration is also key as it forms part of the on-premise infrastructure.

What you’ll need to succeed

Candidates wishing to apply must be able to demonstrate extensive experience in the following:

• Experience of delivering and supporting Cloud & Infrastructure solutions across AZURE and On-Premise environments
• Level 3 support for Windows Server
• Previous involvement in the design, delivery and documentation of Cloud solutions
• Worked with ITIL processes
• Strong MS AZURE knowledge and background (Virtual Networking / Operating Systems / Security)
• Cloud Architecture & Governance - Azure Framework
• Azure Back-up / Recovery Services
• Experience of Terraform
• Outstanding troubleshooting capabilities across platform layers.

What you’ll get in return

There are 2 x 12 Month Contracts available - both on a HYBRID basis, with the requirement of 2 days in the Newcastle Office. The day rates on offer are between £500.00 to £550.00 per day (INSIDE IR35)

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at hays.co.uk

Role Details

Role/Job Title: SAP Callidus (SAP Commissions) Support Lead
Work Location: Reading, UK
If Hybrid, How Many Days Are Required in Office? 3

The Role

Lead on-site application support for SAP Callidus (SAP Commissions) as the single point of accountability for incident, problem, and change management. Own day-to-day stability of commissions operations-including data loads (EIM), crediting and compensation calculations, payee management, pipeline monitoring, and release readiness-while collaborating closely with Business (Sales Ops/Finance), IT, and SAP product support. Ensure SLA/OLA adherence, audit readiness, and continuous improvement of processes, tooling, and knowledge assets for a business-critical incentive compensation platform.

Your Responsibilities

Service Operations: Lead daily stand-ups for production support, manage queues (e.g., ServiceNow/Jira), and maintain MTTR/FTR within agreed SLAs.
Incident & Problem Management: Drive end-to-end triage, RCAs, corrective actions, and problem records for recurring issues; publish incident communications.
Change & Release Management: Plan and execute configuration changes, patches, and releases; maintain regression test suites and UAT coordination; obtain CAB approvals.
Application Configuration: Maintain plans, rules, rate tables, calendars, roles/partitions, and position/payee hierarchies; ensure version control and documentation.
Data & Integration Operations: Own EIM loads, validations, and reconciliations; monitor pipelines/schedulers; coordinate fixes across CRM/ERP/iPaaS teams.
Payout Accuracy & Period Close: Run/monitor calculations, validate results with Finance/Sales Ops, manage disputes/adjustments, and sign-off for payroll integration.
Performance & Stability: Track and remediate long-running jobs, bottlenecks, and data quality defects; recommend design optimizations.
Governance & Reporting: Provide weekly/monthly service reports (SLA/OLA, incident trends, backlog, risk/issues, improvement actions); maintain SOPs and runbooks.
Security & Compliance: Enforce access controls, segregation of duties, and audit evidence; support internal/external audits with complete documentation.
Stakeholder & Vendor Management: Coordinate with SAP Support and implementation partners; manage priorities, escalations, and communications with business sponsors.
Team Leadership & KT: Coach support analysts, plan shifts/on-call rotations, and maintain a robust knowledge base for faster resolution.
Continuous Improvement: Identify automation opportunities, enhance monitoring/alerting, and drive post-incident reviews for sustained reliability.

Your Profile Essential Skills / Knowledge / Experience

Hands-on expertise in SAP Commissions (Callidus) configuration: crediting, compensation rules, plans, rate tables, calendars, positions/payees, and security (roles/partitions).
Strong L2/L3 production support experience: incident triage, root-cause analysis (RCA), defect resolution, workarounds, and communication management.
Data operations proficiency: EIM templates, data validations, reconciliation, pipeline/job scheduler monitoring, and performance tuning.
Integration knowledge with CRM/ERP and ETL/iPaaS (e.g., Salesforce/CRM, SAP, SAP CPI /Informatica); ability to read and troubleshoot interface files and APIs.
Service management and governance: ITIL processes for Incident/Problem/Change, CAB readiness, release/hotfix planning, and regression testing.
Stakeholder management and communication: working with Sales Operations, Finance, HR, and cross-functional IT teams; creating status reports and runbooks.
Analytical skills with SQL/Excel for data analysis, variance checks, payout reconciliations, and audit evidence preparation.
Team leadership: mentoring L1/L2 analysts, workload prioritization, shift/on-call planning, and knowledge base development.

Desirable Skills / Knowledge / Experience

Exposure to SAP Territories & Quotas (T&Q/TQM), SAP CPQ, or related SPM components.
Experience across multiple pods/environments, refreshes, and performance optimization.
Familiarity with reporting/analytics in SAP Commissions and downstream data warehousing.
Scripting/automation for operational efficiency (e.g., file checks, reconciliations, alerting).
Certifications: ITIL v3/v4, PMP/Prince2, or equivalent service/project management credentials.
Understanding of compliance frameworks (SOX), data privacy, and audit controls in compensation processing.
Stay updated with the latest Salesforce releases and industry trends to recommend enhancements and new features
Excellent understanding of Agile principles

A major UK organisation is seeking an experienced Fusion Data Intelligence (FDI) Specialist to support and enhance their enterprise-wide Oracle Fusion data, reporting, and analytics landscape. This is a hands-on technical role with significant ownership, working at the heart of complex HCM, ERP, and EPM data flows.
You will play a key role in maturing the organisation’s FDI capability - driving high-quality data modelling, optimising performance, strengthening governance, and enabling robust, scalable reporting solutions.

Key Responsibilities

• Leverage FDI subject areas and enhance existing models to meet evolving business needs.
• Optimise data performance and query execution across FDI environments.
• Ensure data integrity, consistency, and alignment with underlying source systems.
• Work closely with report writers and business teams to maintain and enhance Oracle Data Visualization reporting solutions across Fusion HCM, ERP, and Oracle EPM Cloud datasets.
• Support and evolve data governance, security, and RBAC models for reporting solutions.
• Document data models, business logic, transformations, and metadata for reuse and governance compliance.
• Troubleshoot and resolve issues related to data modelling and reporting within FDI.
• Lead best-practice approaches for FDI deployment, security, optimisation, and performance tuning.
• Collaborate with Technology teams and third-party partners to plan, coordinate, and deliver aligned work packages.
• Champion continuous delivery and DevOps practices, driving automation and modern engineering standards.

Essential Requirements

• 3+ years’ experience working with Oracle Fusion Data Intelligence (FDI).
• Strong understanding of Fusion data structures, particularly HCM and ERP, with Oracle EPM Cloud knowledge beneficial.
• Experience loading EPM data sets into FDI.
• Expertise in Oracle Cloud Infrastructure (OCI), Oracle Integration Cloud (OIC), Oracle PaaS, and Fusion Middleware.
• Hands-on experience building data pipelines, including integration from custom schemas (eg, EPM connectors).
• Demonstrated ability to develop semantic models in FDI.
• Proven experience designing and extending security models, security contexts, and RBAC.
• Strong SQL & PL/SQL skills.
• Practical experience with performance tuning in reporting and data-intensive environments.
• Ability to work independently and own delivery of end-to-end solutions.
• Experience integrating with Master Data Management solutions (eg, EDM).
• Ability to clearly articulate technical and functional changes to both technical and non-technical audiences.
• Proven ability to lead technical and/or functional teams in an Agile environment.
• Strong analytical, troubleshooting, and problem-solving capabilities.
• Excellent communication, stakeholder management, organisation, and self-motivation.
• Ability to manage and prioritise a demanding workload.

Desirable Skills

• Oracle Cloud certifications (eg, Oracle Analytics Cloud Professional, OCI Foundations, Autonomous Data Warehouse Foundations).
• Background in IT consulting, support, ITIL processes, SDLC, and understanding of server/database environments.
• Hands-on experience with FDI implementation or support, including knowledge of FDI data structures.
• Experience building advanced BIP and OTBI reports.
• Experience with REST/SOAP Web Services.
• Experience supporting FDI in public sector environments.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Infrastructure & Operations
Hybrid - Haywards Heath, West Sussex
Generous Benefits + 15% Bonus

???Are you a proven IT leader ready to unite a skilled team of 7 (senior techs + entry-level engineers) in a dynamic data centre environment? Step up to lead software/application support, from VMs/bare metal to stakeholder-facing ops, driving DevOps evolution, breaking silos, and pushing boundaries beyond day-to-day delivery. Enjoy a competitive salary, 15% bonus, 22+ days holiday, pension, onsite gym, and hybrid working.

Key Responsibilities

• ???Lead, mentor, and unite your team - breaking silos, building collaboration, coaching skills, setting goals, and creating an engaging environment.
• Make decisions, empower members, support the Data Centre Manager, and drive proactive improvements (e.g., tool evolution like Zabbix/Grafana).
• Oversee third-line support, system/infrastructure development, platform stability, and translate stakeholder needs into agile solutions.

Key Skills & Requirements

• 3-5 years leading technical teams + 5+ years IT (extensive Linux admin across Debian/CentOS/RHEL flavours).
• Agile/DevOps experience; tools like Ansible, Puppet, Zabbix (FAI/Slurm ideal); ITIL Foundation.
• Strong stakeholder communication, problem-solving, and a broader data centre vision to lead effectively.
• Desirable: OpenStack, Kubernetes, CI/CD, Docker, scripting, cloud/virtualisation, hardware (storage/CPU/GPU).

If you’ve held any of these roles or used these technologies/skills, this role could be a great fit: Services Team Leader, Infrastructure Lead, DevOps Manager, Linux Ops Lead, Data Centre Supervisor; Linux (Debian/RHEL), Ansible, Puppet, Zabbix, Slurm, Agile, ITIL, DevOps tools.

Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn’t right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Permanent - Birmingham- Hybrid - 2/3 days a week onsite

60,000 - 75,000 DOE + 20% Bonus + Bens

We are seeking an experienced GRC professional to lead governance, risk management, and compliance initiatives within a highly complex, international organisation. This role requires strong leadership to drive adoption of security policies and motivate teams to align with the organisation’s mission, vision, and values while achieving local business goals.

The Global GRC Manager oversees the development and maintenance of security governance, risk management, and compliance frameworks across all regions. This role ensures alignment with cyber security strategy and regulatory standards, working closely with leadership, technology teams, and compliance stakeholders to maintain a strong security posture enterprise-wide.

Essential Experience required:

• Significant experience in information and cyber security governance, risk, and compliance roles, in a global context

• Deep knowledge of cyber security operations, incident response, threat intelligence, and vulnerability management.

• In-depth knowledge of regulatory requirements, security frameworks and industry standards (e.g., ISO 27001, NIST, ITIL).

• Hands-on experience with cloud security governance, particularly Microsoft Azure

‘Great to have’ experience:

• Experience working in a Retail, Food & Beverage or similar environment
• Experience working at a Global / International level

If this role sound of interest, then please apply today!

Location: Warwickshire (Hybrid - typically up to 2 days per week on-site)About the RoleWe are seeking an experienced Oracle HCM Specialist to join our team supporting the ongoing maintenance and enhancement of ESR. This role is predominantly functional with some technical responsibilities, requiring strong communication skills and the ability to work closely with end users to resolve queries and issues efficiently.You will act as a key point of contact between the business and IT, helping to prioritise issues, investigate problems, and provide clear, professional guidance to stakeholders at all levels.Key Responsibilities

• Provide functional support for ESR and associated Oracle HCM modules.
• Investigate, analyse, and resolve issues raised by end users, system operators, and the help desk.
• Manage and prioritise service requests, incidents, and problems within agreed SLAs and OLAs.
• Communicate effectively with users, IT teams, and project stakeholders.
• Build strong working relationships with clients and project teams.
• Deliver clear, politically sensitive responses and solutions when required.

Required Skills & Experience

• Strong Oracle HCM expertise (e.g. Oracle HRMS, Oracle SSHR, Oracle Workflow, OLM, Oracle BI, SQL).
• Proven application support experience.
• Strong problem-solving, investigative, and analytical skills.
• Ability to query, manipulate, and configure SQL.
• Experience using help desk/ticketing systems.
• Excellent customer-facing communication skills (verbal & written).
• Ability to work effectively with colleagues and stakeholders at all levels.
• Strong negotiation and persuasion abilities.

Nice-to-Have Skills

• Understanding of the ITIL framework.
• Knowledge of UK Payroll legislation.
• Experience working in the healthcare sector.

What you need to do nowIf you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at hays.co.uk

2 x INFRASTRUCTURE DEVOPS & CLOUD ENGINEERS12 MONTH CONTRACTSHYBRID WORKING - NEWCASTLE - 2 DAYS ON SITE NON-NEGOTIABLE£500.00 - £550.00 PER DAY (INSIDE IR35) Your new role We are looking for 2 x Level 3 Infrastructure DevOps & Cloud Engineers to join the organisation's existing Team on a long-term contract. The ideal Contractors will provide broad expertise across Microsoft Technologies and Cloud Platforms - specifically AZURE. Excellent communication skills are essential and a solid background in Windows Server Administration is also key as it forms part of the on-premise infrastructure. What you'll need to succeed Candidates wishing to apply must be able to demonstrate extensive experience in the following: - Experience of delivering and supporting Cloud & Infrastructure solutions across AZURE and On-Premise environments- Level 3 support for Windows Server- Previous involvement in the design, delivery and documentation of Cloud solutions- Worked with ITIL processes- Strong MS AZURE knowledge and background (Virtual Networking / Operating Systems / Security)- Cloud Architecture & Governance - Azure Framework- Azure Back-up / Recovery Services- Experience of Terraform- Outstanding troubleshooting capabilities across platform layers. What you'll get in return There are 2 x 12 Month Contracts available - both on a HYBRID basis, with the requirement of 2 days in the Newcastle Office. The day rates on offer are between £500.00 to £550.00 per day (INSIDE IR35)If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Location: Warwickshire (Hybrid - typically up to 2 days per week on-site)
About the Role
We are seeking an experienced Oracle HCM Specialist to join our team supporting the ongoing maintenance and enhancement of ESR. This role is predominantly functional with some technical responsibilities, requiring strong communication skills and the ability to work closely with end users to resolve queries and issues efficiently.You will act as a key point of contact between the business and IT, helping to prioritise issues, investigate problems, and provide clear, professional guidance to stakeholders at all levels.
Key Responsibilities

Provide functional support for ESR and associated Oracle HCM modules.
Investigate, analyse, and resolve issues raised by end users, system operators, and the help desk.
Manage and prioritise service requests, incidents, and problems within agreed SLAs and OLAs.
Communicate effectively with users, IT teams, and project stakeholders.
Build strong working relationships with clients and project teams.
Deliver clear, politically sensitive responses and solutions when required.Required Skills & Experience

Strong Oracle HCM expertise (e.g. Oracle HRMS, Oracle SSHR, Oracle Workflow, OLM, Oracle BI, SQL).
Proven application support experience.
Strong problem-solving, investigative, and analytical skills.
Ability to query, manipulate, and configure SQL.
Experience using help desk/ticketing systems.
Excellent customer-facing communication skills (verbal & written).
Ability to work effectively with colleagues and stakeholders at all levels.
Strong negotiation and persuasion abilities.Nice-to-Have Skills

Understanding of the ITIL framework.
Knowledge of UK Payroll legislation.
Experience working in the healthcare sector.

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at (url removed)

2 x INFRASTRUCTURE DEVOPS & CLOUD ENGINEERS
12 MONTH CONTRACTS
HYBRID WORKING - NEWCASTLE - 2 DAYS ON SITE NON-NEGOTIABLE
£500.00 - £550.00 PER DAY (INSIDE IR35)

Your new role

We are looking for 2 x Level 3 Infrastructure DevOps & Cloud Engineers to join the organisation’s existing Team on a long-term contract. The ideal Contractors will provide broad expertise across Microsoft Technologies and Cloud Platforms - specifically AZURE. Excellent communication skills are essential and a solid background in Windows Server Administration is also key as it forms part of the on-premise infrastructure.

What you’ll need to succeed

Candidates wishing to apply must be able to demonstrate extensive experience in the following:

• Experience of delivering and supporting Cloud & Infrastructure solutions across AZURE and On-Premise environments
• Level 3 support for Windows Server
• Previous involvement in the design, delivery and documentation of Cloud solutions
• Worked with ITIL processes
• Strong MS AZURE knowledge and background (Virtual Networking / Operating Systems / Security)
• Cloud Architecture & Governance - Azure Framework
• Azure Back-up / Recovery Services
• Experience of Terraform
• Outstanding troubleshooting capabilities across platform layers.

What you’ll get in return

There are 2 x 12 Month Contracts available - both on a HYBRID basis, with the requirement of 2 days in the Newcastle Office. The day rates on offer are between £500.00 to £550.00 per day (INSIDE IR35)

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at (url removed)

Senior Network Infrastructure Engineer - Defence Programme Location: Caerphilly (with travel to client / Ministry of Defence sites as required)Clearance: SC (must hold or be eligible); DV highly desirableSalary: 75,000 + Bonus + Comprehensive Benefits PackageAbout the RoleA major Defence programme is seeking a highly skilled Senior Network Infrastructure Engineer to lead the design, implementation and ongoing support of secure, resilient, multi?domain network services. You will work across datacentre networks, secure LAN/WAN, SDN?enabled virtualised environments, and deployed operational sites - ensuring high availability, compliance and adaptability in a mission?critical environment.Key Responsibilities Lead the design, configuration and support of secure multi?site LAN/WAN/SDN infrastructure. Configure and optimise enterprise switching platforms (e.g., Cubic M3X S8G / S24G, Cisco ESS3300?based). Implement routing protocols including BGP, MPLS, VPLS, and HA technologies. Configure firewalls, VPNs, IDS/IPS and boundary protection systems. Support virtualised routing and SD?WAN technologies (Cisco Catalyst 8000V). Act as senior escalation point for complex incidents. Ensure compliance with MOD security standards and Secure by Design principles. Maintain documentation, diagrams and CMDB records. Support accreditation processes (IT Health Checks, CCVAs). Contribute to network automation (Python, Ansible, PowerShell). Identify opportunities for architectural improvement.Essential Experience Extensive multi?site LAN/WAN experience. Advanced configuration skills on Cisco and Cubic platforms. Deep knowledge of BGP, MPLS, VPLS and segmentation. High?availability technologies (HSRP/VRRP equivalents). DNS, DHCP, NAT, IP planning. Experience in secure or Defence?oriented environments. ITIL?based service management.Desirable Experience VMware NSX and SDN, SD?WAN and virtualised routing, VoIP, QoS, SIEM/log analysis tools. Knowledge of JSP, ISO 27001, NIST. Experience leading technical projects. Existing SC/DV clearance.Qualifications Cisco CCNP (required); CCIE desirable. ITIL v4 Foundation or above. Degree in Computer Science, Network Engineering or equivalent experience.Personal Qualities Strong communicator. Analytical problem?solver. Able to mentor and lead. Customer centric and proactive.If you are a Senior Network Infrastructure Engineer with experience working in or with the Defence sector and looking for an exciting new challenge, please send your CV to me today.

Senior Infrastructure & Directory Services Engineer - Defence ProgrammeLocation: Caerphilly (with travel to Defence/Ministry of Defence sites as required)Clearance: SC (must hold or be eligible); DV highly desirablePackage: £65,000 + Bonus + comprehensive benefitsWorking Pattern: Hybrid (Mon & Fri optional WFH)This is a fantastic opportunity for you, a Senior infrastructure and Director Services Engineer - or similar, to join a long?established, financially robust technology provider with comprehensive experience delivering secure IT solutions across the UK public sector.The OpportunityA major Defence customer is undertaking an extensive programme to build a secure, on?premise, multi?domain virtualised infrastructure that underpins mission?critical and operational capabilities. As a Senior Infrastructure & Directory Services Engineer, you will design, implement, and support enterprise services across several secure domains - including Active Directory, identity services, Windows Server, DNS/DHCP, PKI, authentication platforms, and related Microsoft ecosystem components.Key Responsibilities- Architect, manage, and maintain multi?site Active Directory environments- Administer DNS, DHCP, and PKI in secure operational environments- Design and enforce Group Policy Objects (GPOs)- Manage Web Application Proxy (WAP), RDS, and federation services- Ensure alignment with MOD security standards- Participate in design reviews and Change Advisory Boards (CAB)- Work closely with security, cloud, networking, Linux, and virtualisation teams- Monitor performance using Splunk, event logging, and PowerShell automation- Automate tasks using PowerShell (essential) or Ansible (desirable)Essential Skills & Experience- Multi?site Active Directory support- Windows Server, DNS, DHCP- GPO design and troubleshooting- PKI and certificate services- Web Application Proxy & RDS- Strong PowerShell scripting- Working in a Defence or Government environmentDesirable Skills- Defence sector experience- VMware vSphere, vCenter, ESXi; awareness of NSX?T- SIEM/monitoring experience- Ansible or other automation tools- Linux/Unix integration with AD- Secure WAN technologies (BGP/MPLS/VPN)- Existing SC/DV clearanceQualifications- Microsoft Identity & Access Administrator (or equivalent)- ITIL v4 Foundation or higher- Degree in Computer Science or equivalent experiencePersonal Attributes- Customer?focused and committed to service excellence- Strong ownership and reliability- Willingness to challenge established practices- Driven, proactive, and collaborativeIf you are a Senior Infrastructure and Director Services Engineer or similar, with a background in Defence, then please send your CV to me today as this will go quickly.

Support Engineer Poole £35,000

Are you a structured, analytical problem solver who enjoys getting to the root of technical issues? This Support Engineer role offers the chance to work with complex systems, handle varied support requests, and build specialist technical expertise in a rapidly growing industry. You ll be joining an environment where precision, accuracy, and continuous learning are genuinely valued.

This is a great opportunity for someone who thrives in a role where every day presents a new technical challenge and where your methodical approach will directly improve customer experience.

As a Support Engineer, you will benefit from:

• 25 days holiday + bank holidays
• Guaranteed on call bonus
• Company funded healthcare plan
• Life assurance
• Company pension
• One day working from home per week
• Two paid volunteer days annually
• Career development opportunities
• Regular team and company events

As a Support Engineer, your responsibilities will include:

• Managing and resolving support tickets in line with strict SLAs and ITIL processes
• Investigating software and hardware issues and providing accurate updates to customers
• Handling inbound calls and emails to the support team
• Maintaining and updating documentation and knowledge articles
• Troubleshooting printers, terminals, and associated equipment
• Escalating complex issues to senior team members when required

As a Support Engineer, your experience will include:

• Previous service desk or technical support experience
• Experience working within ITIL-based environments
• Supporting customers within agreed SLAs
• Strong working knowledge of Microsoft Office
• Ability to troubleshoot software and hardware issues
• A valid driving licence and access to a vehicle

If you’re ready to take the next step in your career, we’d love to hear from you. Apply today with an up-to-date CV or call Josh at Rubicon for more information.

Job Advert: Technology Governance Manager - £60,000 + Benefits Location: Warwick / Hybrid 2days p/w

We are looking for an experienced Technology Governance Manager to lead and mature the governance, risk, and compliance framework across our Technology function. This role plays a critical part in ensuring that technology change, cybersecurity, and risk management are delivered effectively, enabling robust service delivery and supporting business performance. You will be responsible for defining and operating governance processes that are practical, value adding, and aligned with key regulatory and accreditation standards including ISO 27001 and Cyber Essentials Plus. This role requires a proactive, structured individual who can engage stakeholders, simplify complex governance requirements, and embed a strong culture of secure, risk aware decision making across the function. Key ResponsibilitiesTechnology Governance & Controls

• Develop, maintain, and continuously improve the technology governance framework.
• Embed a culture of “secure by design” and risk aware decision making.
• Own and maintain Technology policies, standards, and procedures, ensuring compliance with ISO 27001, CE+ and other regulatory requirements.
• Provide guidance and practical support on policy interpretation and governance matters.
• Lead governance input for customer bids, ensuring the strongest possible position.
• Own and maintain the Technology Disaster Recovery plan and ensure regular reviews and testing.
• Streamline governance processes to reduce unnecessary burden while maintaining compliance.

Technology Risk Management

• Manage and maintain the Technology Risk Register.
• Identify, assess, and prioritise risks across systems, suppliers, and services.
• Track mitigation actions and provide clear reporting to senior leadership on the risk posture.

Change Governance

• Manage and oversee technology change processes across service, infrastructure, and solutions.
• Ensure effective risk based assessment of changes, balancing delivery velocity and risk control.

Cyber & Information Security

• Work closely with the Information Security Manager / Data Protection Officer to align technology and security policies.
• Ensure operational controls support ISO 27001, CE+ and broader security requirements.
• Promote best practice in access control, monitoring, configuration and data protection.

Audit & Compliance

• Coordinate internal and external audits and certification activities.
• Provide structured compliance reporting for internal and external stakeholders including shareholders, insurers and customers.
• Monitor and assess vendor performance relating to technology risk and security.

About You We are seeking someone with strong expertise in technology governance, risk, and cybersecurity alongside excellent communication and stakeholder management skills. You will be confident working independently, influencing decision making, and driving continuous improvement. EssentialExperience & Skills

• Strong communication and stakeholder management ability.
• CISSP or CISSM qualification.
• Significant experience with ISO 27001; ITIL v3 desirable.
• Demonstrable experience in security best practice and risk management.
• Strong project and change management capability.
• Experience working within enterprise IT environments (healthcare/private medical desirable).
• Ability to identify service improvements and drive operational excellence.

Desirable

• Experience managing staff.
• Experience working with IT infrastructure teams.

Our Values You will be expected to champion and model our organisational values: Collaboration - working in partnership and valuing expertise. Excellence - uncompromising focus on quality, compassion, dignity and respect. Learning - continuous improvement and development. Efficiency - using resources intelligently to improve patient outcomes.

Cloud DevOps Engineer x 2 - Manchester (2 Days Onsite)

Up to £55,000 Up to £71,000 Hybrid Working

MUST have active SC clearance

We’re hiring two Cloud DevOps Engineers to join high-performing Cloud Pods delivering enterprise-grade AWS platforms across the UK.

If you enjoy building cloud platforms properly - automation-first, infrastructure-as-code driven, secure by design - this is for you.

The Role

You’ll be part of a focused Cloud Pod, working in agile teams to design, build and evolve modern AWS platforms.

Hands-on engineering across:

• AWS (enterprise environments)
• Terraform & Infrastructure as Code
• Kubernetes (EKS)
• Ansible
• GitLab & CI/CD pipelines
• AWS Landing Zone Accelerator (LZA)
• Hybrid cloud (including AWS Outposts)

This isn’t ticket-based support work. It’s platform engineering with impact.

You’ll help drive: Reusable, standardised cloud platforms Secure landing zones (SCPs, CloudFormation, YAML) Monitoring, patching & lifecycle management DevOps best practice & automation Continuous improvement across architecture & engineering

What You’ll Bring

• Active SC clearance
• Strong hands-on AWS experience
• Terraform & automation mindset
• Kubernetes (EKS) knowledge
• CI/CD pipeline experience
• Solid infrastructure & networking fundamentals
• Experience working in agile environments
• Familiarity with ITIL frameworks

Bonus if you’ve worked with:

• Landing Zone Accelerator (LZA)
• Identity Manager
• Enterprise multi-account AWS environments

Why Join?

• Collaborative, supportive engineering culture
• Genuine investment in training & certifications
• Real enterprise cloud challenges
• Clear progression routes
• Hybrid working - 2 days per week in Manchester

Two Opportunities AvailableCloud DevOps Engineer - Up to £55kSenior Cloud DevOps Engineer - Up to £75k

RSG Plc is acting as an Employment Agency in relation to this vacancy.