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Site Reliability Engineer (SRE) Jobs

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Find your next Site Reliability Engineer (SRE) job with Haystack – the premier IT job board connecting top SRE talent with leading tech companies. Explore the latest Site Reliability Engineer opportunities to ensure system reliability, scalability, and performance. Start your search now and advance your SRE career with roles tailored to your skills in monitoring, automation, and incident response.

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Tier 2 Service Desk Engineer

Our well established client is looking to expand their Service Desk with a Tier 2 Engineer. You must have experience working with a Managed Service Provider.

Are you an experienced tier 2 Service Desk Engineer who is looking for an exciting new opportunity to join our client who are continuing to grow with progression opportunities within their technical team? Our client is a growing family-run business, providing managed IT services to a diverse range of customers across the whole of the UK and globally, including America, China, Italy, and Dubai. They take pride in a strong company culture, investment in technology, and commitment to supporting their team’s professional growth.

The Role:

We are looking for an experienced Tier 2 Service Desk Engineer to join a growing team. The successful candidate must have experience working in a Managed Service Provider (MSP) environment and be comfortable dealing with a wide variety of IT challenges, including networking. This role is an excellent opportunity to work with a diverse client base, ranging from corporate businesses to football clubs, where technology plays a crucial role in their operations.

Benefits:

Holidays: 20 days annual leave + bank holidays + 3 extra days at Christmas

Flexible working: After 6-month probation, hybrid working (3 days in office, 2 days from home)

Pension scheme

Career progression opportunities: Technical team of eighteen with pathways to advance within Tier 3, field engineering, and specialist roles.

Company socials: Team activities such as go-karting, NQ64 gaming bar nights, charity quiz nights, Christmas parties.

Football industry exposure: Investment in football clubs, early access to cutting-edge VR, digital displays, tills, hospitality, venue technology etc.

West Bromwich hospitality box access for employees.

Community and Charity Involvement

Key Responsibilities for the Tier 2 Service Desk Engineer:

Provide Tier 2 technical support, troubleshooting issues and resolving complex IT queries.

Support a diverse range of customers across multiple industries.

Work closely with Tier 1 engineers and escalate issues to Tier 3 when necessary.

Assist in networking tasks and infrastructure support.

Time and a half if you are working matchdays.

Work collaboratively with the wider technical team, including field engineers.

Participate in knowledge sharing to help up skill members of the team.

Ensure timely and professional communication with clients

Requirements of the Tier 2 Service Desk Engineer:

Proven experience in an MSP environment is essential.

Strong technical troubleshooting skills.

Experience in networking and infrastructure support.

Proficiency with Windows Server, Active Directory, Office 365, and Microsoft Exchange.

Experience with virtualisation technologies such as VMware or Hyper-V.

Knowledge of firewalls, routers, and switches.

Experience with remote monitoring and management (RMM) tools.

Familiarity with backup and disaster recovery solutions.

Ability to work independently and as part of a team.

Excellent communication and problem-solving skills.

A proactive and customer-focused approach.

Flexible to attend match day on site response, which will be paid at time and a half.

This is an exciting opportunity to be part of a dynamic and innovative business that values its employees and provides fantastic career progression.

A leading consultancy is seeking a Desktop Engineer. Starting ASAP, paying between 27-31k base annum. This role would also require you to undergo SC Clearance and requires you to be on site 5 days a week at the client’s site at Barrow-inFurness.

Your role:

Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month.

Complete assigned tasks within agreed timeframes, ensuring quality and consistency.

Carry out NSR (Non-Standard Request) tasks within agreed timelines.

Collaborate with Level 3 teams to escalate and resolve major technical issues.

Install and configure software and hardware, and troubleshoot technical issues across laptops, desktops, networks, printers, and more.

Requirement to drive company vehicles to deliver IT equipment and provide hands-on support. We’ll work with you to accommodate any accessibility or personal needs.

Your skills and experience:

Strong knowledge of Microsoft Windows OS (Windows 10 & 7), including build, configuration, and registry settings.

Proficiency in Microsoft Office and a basic understanding of SCCM and Active Directory.

Familiarity with IT service models and ITSM tools (e.g., ServiceNow).

Understanding of network technologies including LAN/WAN/vLAN, Wi-Fi, DHCP, DNS/WINS, PXE, and VPN/remote connectivity.

Experience with computer peripherals such as printers (including MFDs), docking stations, display screens, and scanners.

Exposure to Microsoft Exchange environments and experience with LTSC Channels and KIOSK setups is a plus.

Your security clearance:

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

SC Cleared, IT Support, 2nd Line Support, Laptop,Desktop

Seeking an SC Cleared 2nd Line Desktop Support person for a 6-12 month on site government contract.

Ability to quickly learn and support basic Desktop & Laptop hardware and software in a W10/Win11 environment. HP, Dell and Lenovo.

Mac OS experience and knowledge, desktop and Mac Book

Good MS office products experience - Office 365 and Teams.

Experience of using Apple, Android and other mobile devices.

An understanding of wireless connectivity and fault diagnostics.

To be able to floor walk and deal with any technical quires as well as walk-up Tech Bar environments.

Able to navigate around the OS, to find and recreate desktop shortcuts.

Able to add printers and map network connections.

Able To follow scripts to build and configure laptops and desktops.

To perform moves and changes and set up workstations.

Experience and knowledge in Server technology including datacentre - HP Proliant G8 - G10, Dell server, Lenovo blades. Back-ups, Tape library, storage, configuration and hardware.

Cisco knowledge

Excellent customer skills are essential

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.

Infrastructure & Security Operations Lead

Slough (Onsite with Flexibility) Up to £70,000 Basic + £6k Car Allowance + Up to 20% Bonus

An Infrastructure Manager role for a hands-on, multi-domain generalist who can take ownership of a live IT estate spanning network, infrastructure, and cybersecurity. You ll be the operational glue managing third-party vendors, owning high-priority incidents, and driving platform consistency, performance, and security across a complex multi-site business. Ideal for someone calm under pressure, confident managing internal and external teams, and comfortable switching between technical detail and high-level oversight.

What s on offer:

Up to 20% performance bonus, private healthcare, generous Christmas hamper, optional car allowance, and entry into a company-wide partnership scheme after 12 months (profit share model).

What we re looking for:

5 10 years in infrastructure or IT operations, ideally in a multi-site environment

Strong knowledge of Microsoft tech Entra ID, Intune, Azure, Active Directory, Office 365

Skilled in DNS, VPNs, Citrix, scripting (PowerShell), monitoring, and firewall management

Calm and structured under pressure a safe pair of hands for business-critical systems

Proven experience leading incident response and owning service escalations

Strong vendor management skills and a focus on cost, compliance, and documentation

This is a key role for a reliable, service-minded professional who takes pride in uptime, security, and continuous improvement.

Job Title: Cryptography Analyst

Location: Hybrid working - 2 days a week in Knutsford Cheshire

Duration: Till 31st December 2025

Rate: 445.00 per day (Inside IR35)

Successful candidates will be required to go through a BPSS Clearance

We are looking for an experienced Cryptography Analyst to join a dedicated security team. You will be supporting the integrity and availability of the clients cryptographic infrastructure.

You will play a key role in supporting cryptographic hardware, key management services, certificate management, and ensuring adherence to IT security standards. Your expertise will help shape and secure the operations, aligning with the Crypto strategy and wider departmental goals.

Key Responsibilities

Manage cryptographic hardware (HSMs - Thales, Entrust, Gemalto, etc.), including installation, configuration, and on-site activities

Perform SSH key and certificate management

Support cryptographic key lifecycle activities: generation, distribution, storage, recovery, and deletion

Maintain accurate documentation and perform regular risk and compliance checks

Handle incident, problem, and change management processes (aligned with ITIL best practices)

Ensure strong governance, audit trails, and adherence to Barclays’ IT Security Standards

Contribute to automation and scripting efforts (e.g., Python) to streamline operations

Participate in out-of-hours support and provide monthly risk/management reporting

Collaborate with global teams across diverse platforms (IBM, Tandem, Unix)

Essential Skills & Qualifications

Proven experience in cryptography or information security roles

Hands-on experience with HSMs from vendors such as Thales, Entrust, or Gemalto

Familiarity with HSM monitoring tools

Strong scripting or coding skills (Python preferred)

ITIL Foundation Certification

Bachelor’s Degree in Computer Science or related field

Strong stakeholder management and communication skills

Excellent attention to detail and ability to multitask

Proficient in Microsoft Office tools

Desirable Skills

Operational experience in IT Security environments

Industry certifications in security and/or project management

Experience with Unix/Windows operating systems

Proficiency in tools such as SharePoint, Confluence, and JIRA

Understanding of compliance, data protection, and incident response best practices

Experience creating and maintaining operational documentation

If you are interested and looking for your next role, please apply with a copy of your CV or email - (url removed)

SC Cleared, IT Support, 2nd Line Support, Laptop,Desktop

Seeking an SC Cleared 2nd Line Desktop Support person for a 6-12 month on site government contract.

Ability to quickly learn and support basic Desktop & Laptop hardware and software in a W10/Win11 environment. HP, Dell and Lenovo.

Mac OS experience and knowledge, desktop and Mac Book

Good MS office products experience - Office 365 and Teams.

Experience of using Apple, Android and other mobile devices.

An understanding of wireless connectivity and fault diagnostics.

To be able to floor walk and deal with any technical quires as well as walk-up Tech Bar environments.

Able to navigate around the OS, to find and recreate desktop shortcuts.

Able to add printers and map network connections.

Able To follow scripts to build and configure laptops and desktops.

To perform moves and changes and set up workstations.

Experience and knowledge in Server technology including datacentre - HP Proliant G8 - G10, Dell server, Lenovo blades. Back-ups, Tape library, storage, configuration and hardware.

Cisco knowledge

Excellent customer skills are essential

3rd Line Technical Support ( Hybrid )

Role: 3rd Line Technical Support ( Hybrid ) - 2 days onsite

Location: Princes Risborough

Salary: 35,000 - 40,000

Mental health first aid

Employee assistance programme

Employee recognition scheme

Our client is looking for an enthusiastic and self-motivated and experienced 3rd line technical support consultant to join an existing technical support team based at our Princes Risborough office to provide an outstanding level of customer service and high-end technical support to our schools.

You will report into the Service Desk Manager and act as the primary point of technical escalation as well as providing ad-hoc coaching and assistance for the first and second-line support.

Key Responsibilities include:

Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customer service and support

Resolve and manage any technical issues that impacts the running of the school’s function by providing robust technical solutions.

Help with the support/mentoring of the 1st/2nd support roles

Enforcing and monitoring in line with school policies

To undertake project work and lead on various projects from inception to implementation

Internal network support if required

Internal staff training

Our ideal candidate will have:

Windows Server, Active Directory and Microsoft Operating Systems

Virtualisation Technologies - particularly HyperV

Cloud Technologies - Office365/Azure

Experience of leading on installations of servers and networks

Ability to make proactive decisions when an ICT emergency occurs.

Outstanding levels of customer service with positive & pro-active communication skills both verbal and written

Flexible and adaptable

Friendly and approachable

Excellent team player

Able to work independently and good at planning and organizing own time effectively.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Field IT Manager

KAG Recruitment Consultancy

K.A.G. Recruitment are partnering exclusively with our client a leader in the UK Manufacturing sector who is looking to recruit a Field IT Manager to join their Southern Region.

Role: Field IT Manager

Base Location: Langport (covering sites in Langport, Yetminster, Guildford & Sturminster)

Salary: Upto £55,000 DOE

Hours: Monday Friday, 08 00

The Opportunity

Our client, a leader in the UK Manufacturing sector, is seeking a Field IT Manager to oversee IT operations across their southern sites. This is an exciting opportunity for an experienced IT professional to step into a key leadership role, driving technological excellence and ensuring smooth IT services across multiple factory and office environments.

Responsibilities:

Oversee IT services ensuring reliability and efficiency.

Support bespoke factory applications, ensuring accurate product traceability and labelling.

Manage and develop IT colleagues across the region, providing leadership and guidance.

Drive IT security initiatives, including backups, antivirus, system patching, and disaster recovery planning.

Align local IT operations with wider group IT strategy, collaborating with Site General Managers and the Digital Workplace Team.

Ensure all IT challenges are logged, tracked, and resolved effectively.

About You

We re looking for someone who:

Has proven experience in IT Management, IT Support, and Project Delivery.

Possesses strong knowledge of Microsoft technologies and structured IT service management (ITIL preferred).

Brings a proactive, problem-solving approach, with the ability to adapt to change.

Has experience leading and developing teams.

Holds a full UK driving licence and is willing to travel across sites.

Experience within the FMCG sector is highly desirable.

What s on Offer

Impact: A Regional Leadership role with real influence on business-critical IT services.

Career Growth: Opportunities to shape IT strategy and develop within a large, expanding business.

Collaboration: Join a supportive team environment where your work directly contributes to operational success.

Apply today to take the next step in your IT career and help shape the future of our client s manufacturing sites.

Role: Network Manager

Location: Sevenoaks

Salary: 40,000

Benefits

Competitive salary and benefits package

Opportunity to work on diverse and challenging projects

Exposure to a variety of clients

Chance to contribute to the company’s success and growth

Death in Service benefit

Company Pension scheme

25 days annual leave (not including Bank Holidays) increasing with length of service

SAGE Employee benefits

SAGE Employee assistance program

Summary:

Our client is a leading provider of ICT solutions to the education sector in the UK. With over 20 years’ experience, they have a proven track record of delivering high-quality, reliable, and quality solutions to school and colleges.

This is an exciting time to join as we grow to enhance our services and offerings. If you are looking for a company where you can make a real impact and be part of something exciting, then we encourage you to join our team. Our client is looking for talented and motivated individuals who are eager to learn and grow.

Key tasks and Responsibilities:

Ensure a consistent IT support service is delivered to the site. Establish and maintain high quality learning facilities and assist in planning their future development.

Provide overall responsibility for IT service at the site as Network Manager. Including: advanced troubleshooting, ensuring a consistent service level, identifying potential system issues and escalating unresolved problems.

Provide detailed specialist advice and guidance as required to the client on IT requirements.

Work with the Account Managers to highlight system updates and improvements in line with site longer term plans, strategies, or

Oversea the training and up-skilling of the staff on site.

Prioritise staff workloads, mentor, advice and train junior staff on appropriate working practices & procedures.

Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience.

Manage and implement agreed work programmes/practices under the guidance of Senior Staff.

Monitor and manage stock, cataloguing resources and undertaking audits as required.

Be aware of and comply with policies and procedures relating to child protection, Safeguarding, health, safety and security and confidentiality, reporting all concerns to an appropriate person.

To be aware of the site’s responsibilities under the Data Protection Act and GDPR for the security, accuracy and relevance of personal data.

Set up and check hardware and software for normal operation.

Build and configure networked PCs, this could be a standalone setup or via image deployment.

Perform maintenance on user accounts, site servers, and cloud platforms.

Solid understanding of Active Directory, Azure AD, Microsoft 365 administration

Ensure that Helpdesk tickets are updated and resolved in a timely fashion in line with the SLAs.

Follow standard practises to run network monitoring reports or utilities.

Update asset lists or equivalent records for hardware and software on site.

Follow processes and tasks described in site/client disaster recovery and maintenance plans.

Follow instructions to test site backup and malware protection procedures.

Ensure all jobs and issues are logged within the helpdesk and investigated as required.

Carry out checks on the systems as guided.

Work with colleagues and others to maintain health, safety and welfare within the working environment

Ability to effectively communicate (verbally and in writing) technical information at an appropriate level to the required audience.

Be the point of communication with the key site staff, account managers and Senior engineers during any kind of project or incident.

Advise leadership team on areas of concern, whilst liaising with the Account Manager and Senior engineers

Evaluate and systems the support logs to produce detailed management reports and help plan future support service developments.

Act as escalation point for helpdesk tickets raised within the onsite team.

Set support priorities given staff availability and wider IT service demands.

Working with the Senior Engineer to design and implement network infrastructure to meet the client/site requirements.

Manage active network components including switches, routers and firewall.

Maintain Internet filtering systems in line with the client/site policies.

Manage remote access to the client’s internal systems.

Tailor processes to the specific client/site. Report on the effectiveness and impact.

Design, implement procedures on receiving and testing IT equipment.

Design and implement procedures on asset disposal. Make sure disposal meets WEEE requirements.

With the Account manager and Senior Engineer, maintain and regularly review whole site system contingency.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Cisco Applications Admin x 2

CBSbutler Holdings Limited trading as CBSbutler

6-9 month initial contracts

550- 600 per day - Inside IR35

Hybrid working from Berkshire or Yorkshire

SC Cleared role

Key Skills:

Cisco Webex and Cisco Meetings

SC Clearance

MOD Experience

About the Role:

We’re looking for an experienced Cisco Applications Administrator to manage and support our Webex and Cisco Meetings platforms. You’ll be the subject matter expert for unified collaboration services, ensuring seamless, secure communication across the organisation. From user administration and troubleshooting to integrations and performance tuning, you’ll keep collaboration running at enterprise scale.

Key Responsibilities:

Administer, configure, and maintain Cisco Webex and Cisco Meetings environments.

Manage user accounts, permissions, licensing, and policies.

Monitor system performance and availability - troubleshoot and resolve incidents quickly.

Support upgrades, patching, and integrations with other collaboration tools.

Work with security and networking teams to enforce compliance and security standards.

Develop and maintain documentation, best practices, and operational procedures.

Act as an escalation point for collaboration-related support issues.

Essential Skills & Experience:

Proven experience administering Cisco Webex and Cisco Meetings in a secure, enterprise environment.

Strong understanding of unified communications and collaboration tools.

Experience with Cisco Control Hub, Webex administration portal, and reporting/analytics.

Knowledge of integration with Microsoft 365 (Teams, Outlook, OneDrive).

Strong troubleshooting skills across voice, video, and conferencing services.

Desirable Skills:

Familiarity with Cisco Unified Communications Manager (CUCM) or other Cisco UC platforms.

Knowledge of hybrid deployments (on-premises and cloud).

Experience with single sign-on (SSO), identity management, and security controls.

Exposure to other enterprise collaboration tools (Zoom, Teams, Slack, etc.).

IT Systems Administrator

Job Title: IT Systems Administrator

Salary: £32,000 £34,000

Location: Hitchin

Hours: Monday to Friday 9.00 5.00 pm plus requirement on a rotational basis to work an early shift from 6am 2pm and provide evening out of hours up to 11pm- latter attracts additional compensation.

Are you an experienced IT all-rounder looking to take the next step in your career?

My client is seeking a proactive and hands-on IT Systems Administrator to join their dynamic team, supporting a wide range of client environments. This is your chance to contribute to a growing tech business, take ownership of diverse IT challenges, and accelerate your professional development.

Why Join my client?

Career Growth: Take the lead on infrastructure support and technical projects, with continuous investment in your personal and professional development.

Varied Role: You’ll be involved in everything from day-to-day support to long-term system improvements and cloud technology deployments.

Key Responsibilities:

Administer, monitor and support hardware, software and cloud-based systems

Manage Active Directory, Azure, Office 365, and related services

Provide remote and on-site IT support to clients, with clear communication

Perform proactive system maintenance, backups, and recovery operations

Collaborate on technical projects and contribute to service improvements

Troubleshoot and resolve issues via ticketing systems

About You:

A wealth of experience in IT infrastructure support

Confident working with Windows OS, Azure/365, Exchange, AD, SQL, IP networking

Skilled in scripting (PowerShell), ticketing systems, and RMM tools

Strong communicator, customer-focused, and solutions-driven

Full UK driving licence and access to a car for site visits

What s in It for You?

Flexible hybrid working after completion of probation

Career progression & funded training opportunities

20 days holiday + bank holidays (increasing with service)

Private medical insurance & death in service (post-probation)

Free on-site parking

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10 s Privacy Policy as to how we hold your data.

3rd Line service desk engineer

Interaction Recruitment

Job Description: 3rd line service desk engineer ( MSP experience required)

Location: Borehamwood( Hybrid)

Hours: Mon Fri - 8-5pm

Duration: Permanent

Salary: 40-45k DOE

Role Description:

This is a full-time on-site role located in Borehamwood for a 3rd Line Service Desk Engineer. As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients.

Qualifications

A bachelors degree in computer science, Information Technology, or equivalent work experience

Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services

Experience with operating systems including Windows Server 2012+ and Windows 10

Experience with PowerShell and scripting languages is a plus.

Exceptional communication skills, with the ability to communicate technical information to non-technical individuals.

Experience in an MSP environment is preferred.

Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred.

Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team.

We are looking for someone who:

Has a natural aptitude for troubleshooting and problem-solving.

Embraces continual change and process improvement.

Can express ideas and information clearly and concisely.

Plans and manages own workflow on a daily basis to ensure the achievement of KPIs

Demonstrates a passion for customers and delivering service excellence.

Proactively keeps up to date with technologies supported by us, including:

o Firewalls

o Network routing and switching

o Office 365

o Enterprise Mobility & Security including Intune and Azure AD

o Wireless Networking

o Server hardware

o Virtualisation technologies: VMware, vSphere, Zerto

o MS Windows Server Hyper-V

o Azure

o Active Directory

o Exchange and Exchange Online

o SQL

o Teams

o SharePoint

o Anti-Virus technologies including Bitdefender.

You will be coming from a similar 3rd line support technician role or perhaps you’ve done your time as a 2nd line engineer and it’s your time to take the step up.

IND/LET

SC CHT Core Team Member

Role Title: CHT Core team member

Duration: 6 Month Contract

Location: Wokingham, hybrid 2 days onsite.

This position involves shift working on a rotation 4 days on (Apply online only), 6 off, 4 nights on (Apply online only), 4 off, 3 days (Apply online only) and 3 nights (Apply online only), 4 off.

Rate: up to 184 p/d Umbrella inside IR35

Clearance required: Active SC Clearance is essential.

Role purpose / summary

Support the management and delivery of cloud hosting and technology services, ensuring reliability and scalability.

Assist in defining and implementing service strategies aligned with business and IT objectives.

Participate in incident, problem, and change management processes to maintain service stability.

Collaborate with stakeholders to ensure service expectations and SLAs are met.

Contribute to continuous improvement initiatives to enhance service efficiency and effectiveness.

Conduct risk assessments and support mitigation strategies for cloud and technology operations.

Work with technical teams to ensure best practices are followed in cloud hosting and infrastructure management.

Monitor service performance metrics and report on key operational insights.

Ensure compliance with security standards, governance policies, and regulatory requirements.

Key Skills/ requirements

Experience in cloud hosting, IT service management, or technology operations.

Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.

Strong analytical and problem-solving skills.

Ability to collaborate effectively within a cross-functional team.

Knowledge of ITIL frameworks and service lifecycle management.

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

Major Incident & Change Manager (SC Cleared)

Major Incident and Change Manager - Defence & National Security

Location: Farnborough (Hybrid)

Salary: 75,000 + excellent benefits

Clearance: Must be eligible for UK SC clearance + UK Eyes Only (UKEO)

A growing consultancy working on high-profile defence and national security programmes is looking for a Major Incident and Change Manager to strengthen its IT Service Management capability. This is a pivotal role, combining structured change management with rapid, decisive leadership of major incidents in complex, secure environments.

You’ll be at the heart of keeping services resilient, ensuring incidents are resolved with minimal disruption, and changes are delivered in a controlled and visible way. If you want to work in a business where your decisions directly influence operational outcomes, this role offers the autonomy and scope to make a lasting impact.

What you’ll be doing

Leading the response to all major incidents, ensuring timely investigation, resolution and communications to stakeholders

Driving structured post-incident reviews, root cause analysis and tracking actions to completion

Managing and chairing Change Advisory Boards in line with ITIL processes

Ensuring risk and impact assessments are completed, approvals secured, and changes communicated effectively

Maintaining an accurate change schedule and updating the CMDB to reflect the live environment

Identifying and delivering service improvements across incident and change processes

Supporting wider IT operations and cross-functional training to strengthen incident/change readiness

What you’ll bring

Strong experience managing major incidents and driving change processes in line with ITIL best practice

Proven ability to lead response teams in high-pressure environments

Excellent stakeholder communication skills, including crisis comms to senior leadership and customers

Experience running Change Advisory Boards and maintaining change schedules

Ability to identify and implement continuous improvements in ITSM processes

Organised, adaptable and resilient with a collaborative leadership style

Why this role?

Work at the heart of a business delivering critical services to defence and national security clients

Take full ownership of major incident and change processes in a growing, future-focused environment

Hybrid working with modern tools, autonomy and direct access to leadership

Excellent benefits including contributory pension, private medical, bonus scheme and strong investment in professional development

Duration: 6 Month Contract

Location: Wokingham, Hybrid 2 days per week onsite. Shift working will be required 4 shifts on 5 off a mix of days and nights. Dayshifts are (Apply online only) and nightshifts are (Apply online only).

Rate: up to 322 p/d Umbrella inside IR35

Clearance required: Active SC Clearance is required

Role purpose / summary

Lead the management and delivery of cloud hosting and technology services, ensuring reliability and scalability.

Define and implement service strategies aligned with business and IT objectives.

Oversee incident, problem, and change management processes to maintain service stability.

Collaborate with stakeholders to ensure service expectations and SLAs are met.

Drive continuous improvement initiatives to enhance service efficiency and effectiveness.

Manage risk assessments and mitigation strategies for cloud and technology operations.

Provide leadership and guidance to technical teams, ensuring best practices are followed.

Monitor service performance metrics and report on key operational insights.

Ensure compliance with security standards, governance policies, and regulatory requirements.

Key Skills/ requirements

Strong experience in managed services, cloud hosting, and IT service management.

Expertise in cloud platforms such as AWS, Azure, or Google Cloud.

Excellent stakeholder engagement and communication skills.

Ability to analyze service performance and implement improvement strategies.

Experience in leading cross-functional teams within a managed service environment.

Knowledge of ITIL frameworks and service lifecycle management.

Our client is looking for an IT Support Assistant

Client Details

A leading organisation

We are now looking for an IT Support Technician (preferably full-time but part-time would be considered for the right candidate), to provide an efficient and effective user support service, both on site and to remote users throughout the UK, as per brief and targets set by the IT Country Manager.

Your role

You will work closely with the Service Desk, IT Country Manager, and other Group IT support teams to deliver an efficient and cost-effective IT service. This is a hands-on role and responsibilities will include:

Description

Purchase (build and configure as needed) and maintain IT assets and keep asset databases and directories up to date.

Maintain stock of IT assets.

Maintain and map IT infrastructure with support from Global IT to ensure maximum uptime (includes VOIP, LAN, WiFi and ISP connections).

Provide user assistance and support to the IT Help Desk, providing support onsite and remotely (first line as required)

Provide a professional and efficient approach to solving allocated user / service desk assigned issues within expected timescales, ensuring that customers are always kept fully informed of progress.

Provide general assistance to users in using internal systems and software packages including training.

Potential need to attend site/regional offices as required by the department (locations across the country), providing a professional, punctual, and courteous service.

Assist with IT asset purchase offering choices and process for users to order.

Assist with communicating Group IT correspondence.

Help ensure appropriate internal and external security systems and procedures are always in place under the direction of Group IT, reporting breaches in security as appropriate

Profile

You will ideally be degree qualified or have the equivalent level of work experience. Self-motivated and enthusiastic, you will possess good interpersonal skills and have a structured and analytical approach to problem solving. You will have initiative, plenty of drive and be a strong team player.

Where others see many, we see you - personally. We recognise and value your passion and personality.

Job Offer

A comoetitive salary and excellent working environment

Network Operations Analyst

Ex-Mil Recruitment Ltd

Network Operations Analyst(204dm) Tewkesbury - £ Competitive - Disclosed on enquiry

This is an excellent opportunity for a skilled Network Operations Analyst seeking a new challenge.

You ll be joining an experienced, supportive team where you ll develop your expertise and play a key role in the growth and future of the company.

DUE TO THE NATURE OF THIS RECRUITMENT CONSULTANCY, WE ARE ONLY ABLE TO REPRESENT INDIVIDUALS WHO ARE EX MILITARY.

As a Network Operations Analyst, you will monitor, support, and enhance the network infrastructure to ensure its availability, security, and performance.

A current DV clearance is required.

Key Responsibilities

-Monitor network performance and availability.

-Troubleshoot and resolve network incidents, escalating when necessary.

-Support incident, problem, and change management processes.

-Maintain accurate and up-to-date network documentation.

-Assist with upgrades, patching, and configuration of network devices.

-Collaborate with internal teams and external vendors.

-Contribute to the 24/7 support/on-call rota (where applicable).

What We re Looking For

-2+ years experience in network operations or NOC.

-Strong knowledge of TCP/IP, DNS, DHCP, VPNs, routing, and switching.

-Experience with enterprise monitoring tools.

-Familiarity with ITIL processes.

-Strong analytical, troubleshooting, and communication skills.

-Excellent written and verbal communication.

-A flexible, proactive attitude with the ability to adapt to change.

-Strong organisational skills with the persistence to see tasks through to completion.

Desirable Skills & Qualifications

-Certifications such as CCNA, CompTIA Network+, or ITIL.

-Knowledge of cloud networking (AWS, Azure, or GCP).

-Scripting/automation skills (Python, PowerShell).

-Exposure to cybersecurity monitoring.

Benefits

25 days leave plus the option to purchase more holiday (this is discretionary)

10% Employer Pension Contribution (3% Employee Pension Contribution)

Flexible working

Health Cash Plan for Employee and Family Members

Access to the company’s Benefits Platform, which includes Cycle to Work, Technology Purchases and High Street Discounts

Support with Training and Development

Two annual Bonuses (non-contractual)

Christmas (paid in December)

Company Performance (paid in June)

Company Events

Annual Company Dinner

Two Company Wide Training Days

If you are interested in applying, please send a copy of your CV by email to Daniel Marting at Ex-Mil Recruitment Ltd.

2nd Line Support Analyst

IT Support Analyst - 2nd Line Support

Crica 30,000 - 40,000

Southampton

We’re looking for an ambitious and enthusiastic IT professional to join a growing and dynamic IT team. You’ll be providing 2nd support across a multi-site organisation. This hands-on role involves troubleshooting a wide range of systems including Windows environments, network infrastructure, telecoms, and in-house applications. You’ll play a key role in a tight-knit the IT support team and work enterprise wide, gaining hands on experience across all areas of the business.

This role is a multifaceted position and offers the successful candidate a great opportunity to develop their career within the IT space. The client are looking for someone confident, ambitious and ready to take on the challanges that come with a busy role.

Key Requirements:

3+ years’ experience in IT support

Strong knowledge of Windows OS, networking, and common enterprise platforms

Excellent problem-solving and communication skills

Full UK driving licence (3+ years)

If this role sounds of interest then please apply today!

Our client is looking for an IT Support Assistant

Client Details

A leading organisation

Your role

Description

Purchase (build and configure as needed) and maintain IT assets and keep asset databases and directories up to date.

Maintain stock of IT assets.

Maintain and map IT infrastructure with support from Global IT to ensure maximum uptime (includes VOIP, LAN, WiFi and ISP connections).

Provide user assistance and support to the IT Help Desk, providing support onsite and remotely (first line as required)

Provide a professional and efficient approach to solving allocated user / service desk assigned issues within expected timescales, ensuring that customers are always kept fully informed of progress.

Provide general assistance to users in using internal systems and software packages including training.

Potential need to attend site/regional offices as required by the department (locations across the country), providing a professional, punctual, and courteous service.

Assist with IT asset purchase offering choices and process for users to order.

Assist with communicating Group IT correspondence.

Help ensure appropriate internal and external security systems and procedures are always in place under the direction of Group IT, reporting breaches in security as appropriate

Profile

Where others see many, we see you - personally. We recognise and value your passion and personality.

Job Offer

A comoetitive salary and excellent working environment

Desktop engineer

Interaction Recruitment

Job Description: Desktop engineer

Location: Blackfriars Road, London

Hours: cover between 0700 & 1900 pm (7.5 hours per day)

Requirements: SC Clearance & DV for MOD sites

Our Ring-Fenced Team comprises of 15 engineers covering the London area for sickness, holiday cover, Resource on demand requests and project requests. The RFT covers several different customer accounts including government and banking customers so you will be required to gain clearances for several different customers including Government SC and DV.

Senior Customer Engineers provide intermediate to advanced level desktop installation, configuration, support and troubleshooting services. Senior Customer Engineers can also provide basic Wintel server installation, configuration, administration, and break fix repairs. A Senior Customer Engineer is hardware and software skilled and accredited through the appropriate vendor training programs.

Required to work on MOD so rules regarding nationality will apply. Willingness to drive a vehicle supplied by customer on occasion where required to travel to different customer satellite sites so clean driving license required

• Ability to quickly learn and support basic Desktop & Laptop hardware and software in a W10/Win11 environment. HP, Dell and Lenovo.

• Mac OS experience and knowledge, desktop and Mac Book

• Good MS office products experience - Office 365 and Teams.

• Experience of using Apple, Android and other mobile devices.

• An understanding of wireless connectivity and fault diagnostics.

• To be able to floor walk and deal with any technical quires as well as walk-up Tech Bar environments.

• Able to navigate around the OS, to find and recreate desktop shortcuts.

• Able to add printers and map network connections.

• Able To follow scripts to build and configure laptops and desktops.

• To perform moves and changes and set up workstations.

• Experience and knowledge in Server technology including datacentre HP Proliant G8 - G10, Dell server, Lenovo blades. Back-ups, Tape library, storage, configuration and hardware.

• Cisco knowledge

• Excellent customer skills are essential

IND/LET

1st line service desk engineer

Interaction Recruitment

Job Title: 1st line service desk engineer (MSP)

Salary: up to 30k doe

Location: Borehamwood + Hybrid at least 1 day at home

Term: Permanent

Benefits: 22 days AL rising to 25 with service +BHs + Company pension

Training: Tailored training path with vendor specific accreditations

We are looking for a 1st Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.

We’re a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.

You should have at least 2 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.

You will be responsible for providing technical support for our Managed Service customers with the aim of fixing all incidents or escalating to the 2rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer’s up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:

Remote / On Site Support, Ticket management, Experience working in an ITIL environment.

Microsoft Office 365 services experience in all aspects of Microsoft 365 migration and implementation highly desired.

Email services (Exchange, Exchange Online, Mimecast, Gmail)

MDM Solutions (Intune, Jamf)

SharePoint Online and Teams setup and configuration

Microsoft Azure administration

Hosted Telephony

Windows Server, GPO, AD, File Servers and any other server roles.

Deployment and implementation of new workstations and network hardware across multiple remote sites.

General desktop support, Hardware\software diagnosis and break fix.

Windows OS 7,8 and 10

DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.

Interest and exposure to security (Firewalls, Windows security server and workstation)

Ind/Letchworth

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Frequently asked questions

What is a Site Reliability Engineer (SRE)?

A Site Reliability Engineer (SRE) is a professional who applies software engineering principles to IT operations. Their primary goal is to create scalable and highly reliable software systems by automating infrastructure, monitoring applications, and improving system performance.

What skills are typically required for SRE jobs?

Common skills for SRE roles include proficiency in programming languages like Python, Go, or Java, expertise in cloud platforms (AWS, GCP, Azure), knowledge of containerization and orchestration tools (Docker, Kubernetes), experience with monitoring and logging tools, and strong problem-solving abilities.

What types of companies hire Site Reliability Engineers?

Many companies across industries hire SREs, including tech startups, large enterprises, cloud service providers, financial institutions, and e-commerce companies. Any organization with complex, high-availability systems may require SRE expertise.

How can I prepare my resume for SRE job applications?

Highlight your experience with automation, system administration, and software development. Include specific tools and technologies you've worked with, examples of uptime improvements or incident response, and any relevant certifications such as Google’s Professional Cloud DevOps Engineer.

Are remote SRE jobs available on this platform?

Yes, our job board features both on-site and remote Site Reliability Engineer positions, allowing you to find opportunities that fit your location preferences.

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