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Site Reliability Engineer (SRE) Jobs

Overview

Find your next Site Reliability Engineer (SRE) job with Haystack – the premier IT job board connecting top SRE talent with leading tech companies. Explore the latest Site Reliability Engineer opportunities to ensure system reliability, scalability, and performance. Start your search now and advance your SRE career with roles tailored to your skills in monitoring, automation, and incident response.

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Third Line Technician

Annual Salary: Up to £37,000, dependent on experience

Location: Hampshire

Job Type: Full-time - hybrid

Hours: 35 hours per week, Monday to Friday 09:00-17:00, plus on-call rota

Third Line IT Service Desk Technician, where you will play a pivotal role in maintaining the seamless operation of our IT infrastructure by resolving complex technical issues escalated from first- and second-line support.

Day-to-day of the role:

Advanced Technical Support:

Resolve complex hardware, software, and network issues escalated from lower-tier support.

Conduct root cause analysis and implement long-term solutions.

Manage high-impact incidents to ensure minimal business disruption.

Server & Application Support:

Troubleshoot server issues across cloud (AWS), on-premise, and embedded environments.

Support applications written in Node.js and manage FreeSwitch systems.

Apply over-the-air firmware updates and monitor system performance.

SIP, VoIP & Network Management:

Maintain and troubleshoot SIP-based communication systems including VoIP and VoLTE.

Configure SIP trunks and resolve complex call routing and quality issues.

Manage network configurations affecting SIP traffic, including firewalls, NAT, and QoS.

Knowledge Sharing & Documentation:

Mentor junior technicians and contribute to internal training.

Create and maintain detailed documentation and system diagrams.

Vendor & Supplier Liaison:

Collaborate with third-party vendors to resolve technical issues.

Assist in managing SLAs and ensuring service quality.

Required Skills & Qualifications:

Proven experience of at least 3-5 years in a second or third-line IT support role, managing escalated issues and providing advanced troubleshooting.

Strong knowledge of Linux and Windows systems, and experience with FreeSwitch.

Experience with AWS infrastructure and cloud services.

Deep understanding of SIP, VoIP, VoLTE, STUN, and firewall bridging.

Proficiency in Node.js application support and server diagnostics.

Hands-on experience using tools for SIP analysis, such as Wireshark, SIP Traces, or packet analysers.

Excellent problem-solving and communication skills.

Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Certifications such as Microsoft Certified: Azure Administrator, or equivalent.

Benefits:

161 hours holiday rising to 175 hours with length of service plus Bank Holidays.

Discounts on groceries, shopping, holidays, insurance, days out, restaurants, and more.

24/7 employee assistance programme with an easily accessible app.

Family and friends’ discounts on our services & products.

Cycle to work incentive.

Pension Scheme, up to 4% Company matched.

Free on-site parking.

If you are interested in this position please apply online or for more information please contact me on

Cloud Operations Team Lead

Are you looking for your next challenge?Do you want the opportunity to lead the cloud operations for globally expanding market leader?Our client is a leading supplier of software into the hospitality and higher education industry who are currently growing at circa 15% per annum.This role will be leading their successful cloud operations team, leading the team of engineers, driving automation and supporting the development teams with robust CI/CD infrastructure in a hands-on leadership role. KEY RESPONSIBILITIES- Oversee day-to-day cloud operations, including monitoring, incident response and trouble shooting.- Leading and managing short and long term project planning.- Developing and implementing cloud governance, security and compliance.- Leading automation and IaC improvements.- Providing mentorship and professional development for the team of cloud engineers.KEY EXPERIENCE- 3+ years of hands-on AWS experience- Strong knowledge of IaC and configuration management tools (Terraform & Ansible or similar)- Proven experience leading cross-functional teams and managing cloud infrastructure projects- Experience in cloud monitoring, alerting, and performance tuning- Experience with CI/CD tools and supporting development workflowsSALARY - UP TO £80,000****LOCATION - MILTON KEYNES (2 Days per month)****BENEFITS:- Performance related bonus scheme- 25 days annual leave + bank holidays- 2 wellbeing days per year- Christmas shut-down period- Company pension, private health care, life assurance + additional flexible benefitsWe are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.

IT Service Desk Analyst

IT Service Desk Analyst required by our market leading, award winning, professional services client based in Edinburgh. This is a 5 day a week, onsite role.

We are looking for someone who is passionate about providing exceptional IT support and problem-solving to join our clients dynamic Operations/IT Service Desk team.

About the Role

This is a hands-on role providing first and second-line IT support to users across the organisation. Working to a flexible shift pattern, you’ll be the first point of contact for IT queries, offering advice, troubleshooting and ensuring an outstanding user experience.

Key Responsibilities

Provide technical support for IT applications and hardware.

Diagnose, analyse and resolve incidents or escalate where necessary.

Install, configure and maintain software, hardware, and user accounts.

Administer iPhones on Intune and manage SCCM tasks.

Support desk setups for new starters, moves and organisational changes.

Communicate effectively with users via phone, email, and face-to-face.

Contribute to identifying recurring issues and developing solutions.

Keep users updated on the progress of their calls and escalate if needed.

Skills & Experience Required

Broad IT skills, including end-user support of Windows Server/Desktop, Microsoft 365 (Exchange, Teams), Active Directory, Group Policy, SCCM, Intune.

Experience with (or willingness to learn) legal or specialist applications such as iManage, BigHand, Aderant.

Strong diagnostic, problem management, and root cause analysis skills.

Organised, professional and results-driven with excellent attention to detail.

Team-focused, self-motivated, and enthusiastic with a desire to learn.

Customer-focused with strong communication skills at all levels.

Desirable Qualifications/Training:

Intune Endpoint Administration

Working Arrangements & Conditions

Flexible shift patterns between 8:00am - 7:00pm (pre-planned rota).

Liaise with users at all levels in person, on the phone and via email.

Travel between office locations may be required.

Training and development opportunities to enhance technical knowledge.

This great role comes with a competitive basic salary and is accompanied with an annual bonus, annual salary review, a contributory pension, life assurance, maternity/paternity leave, BUPA, an initial 25 days holiday plus your Bank Holidays, flexible working and a wealth of other health focused benefits to name but a few.

NOC Engineer - URGENT

Network Support (NOC) Engineers wanted by established Global IT Managed Service Provider.

This role involves a combination of Night and Day shift (4 on/4 off)

Responsibilities

Monitor a variety of devices, services and applications, including Servers, Routers, and Switches.

Provide timely response to incidents, outages and performance issues

Categorise issues for escalation to appropriate technical teams. Document all actions in accordance with standard company policies and procedures.

Required Skills and Experience:

Proven experience as a 2nd Line NOC Engineer or in a similar role.

Knowledge of network and server infrastructure, including LAN/WAN, Routers, Switches, Firewalls, and VPN.

Proficiency in network monitoring tools and technologies.

Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues.

My client is looking to recruit URGENTLY. Please send your CV in Word format to be considered for this great opportunity.

Etech Partners needs to collect and use your personal information when you apply for a role. We understand that you care about your privacy, and we take that seriously. Our Privacy Notice describes our policies and practices regarding collection and use of your personal data. By applying for this job you accept the Privacy Policy.

Senior DevOps Engineer

Spectrum IT Recruitment

A Marketplace on a Mission to the Moon

We are working with an exciting business on a mission to put themselves at the forefront of digital marketplace consumer services. To rival the corporate, and to put the little people - the merchant and the consumer - at the forefront of business success.

Having recently been named as Europe’s fastest growing ecommerce company by the financial times and having accumulated many accolades from the tech and marketplace industries, the company is ready to scale.

Come and join as the company take their marketplace to a global market.

Senior DevOps Engineer

A crucial role in streamlining software delivery pipelines, enhancing reliability, performance and scalability of systems, and driving continuous improvement across the software lifecycle.

There are no passengers in this engineering team, everyone contributes and makes an impact. Your contribution will be significant and will help the ship run smoothly and reach further.

What will make you a success in this role?

You will need to be experienced, or at least comfortable with, working in a start-up style environment; fast moving, fast thinking, and willing to roll up your sleeves and get stuck in!

Senior level technical capability with strong problem solving skills.

Proven experience with GCP as either a DevOps Engineer or SRE.

A good depth of experience using Terraform and Ansible.

A strong knowledge of Kubernetes cluster, building containers, deploying via CI/CD pipelines.

Able to think commercially i.e. cost of scaling vs utilisation of existing infrastructure.

Beneficial Experience

Knowledge of Nginx, PHP, MySQL.

Knowledge of NoSQL solutions, RabbitMQ, SOLR, Couchbase.

Good understanding of Networking concepts and solutions.

Ability to work with, devise, and implement CI/CD pipelines and practices.

A solid understanding of networking concepts, technologies, and protocols (TCP/IP, IPSec, HTTPS, DNS).

The company have a remote first working practice so this position is available on a remote working basis. If you prefer working in an office with a team of people, they have a fully kitted, modern office based near Bournemouth in Dorset. You’re welcome as often as you like.

Salary, approx. £75,000 - £90,000 + benefits, remote working, generous benefits

Hit apply to upload your CV or contact Tom Rayner at Spectrum IT Recruitment for more info.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

2nd Line Engineer

OLIVER MARKS CONSULTING LTD

2nd Line IT Technician

£32,000 - £38,000

Oliver Marks Consulting are currently representing a client based in Ipswich looking for a 2nd Line IT Technician to join their team on a permanent basis. Due to an increase in new business my client is now looking for an IT Support Technician to help with the increased workload whilst making sure customers are looked after to the high standards they have come to expect.

Working within an MSP environment your day-to-day work will be very varied, some days you might be doing a lot of remote support, whereas next you might be out on site helping customers face to face. Due to the varied and relatively high workload this would suit someone who has a background working within an MSP or similar IT Services business.

To be successful in this role you will need to have a strong background in 2nd line support and will be familiar with the following technologies: Office 365, Windows OS, Windows Server, Active Directory, Exchange, Networking and Virtualisation technologies, ideally Hyper-V.

My client really tries to further their staff’s career so you can expect some excellent industry training and a lot of opportunities for progression within the business. If you would like to know more about this fantastic opportunity, please apply for the role.

IT Field Delivery Engineer - Maidstone

Verelogic IT Recruitment

Role: IT Field Delivery Engineer

Location: Maidstone

Contract Type: Permanent

Salary Package: Competitive base salary plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am - 5.30 pm Monday - Friday

Role purpose:

To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.

Security clearance or willingness to apply will be required for this role.

Key responsibilities:

Diagnose, repair, and maintain hardware (PC’s, laptops, local and network printers and associated peripherals) covering several sites (depending on the customer). This may also include basic Servers, AV, telephony, and relevant network activities in line with customer requirements.

Complete operating system / application related incidents to customer/manufacturer procedures and specifications where required.

Complete IMAC projects to customer procedures and specifications where required.

Communicate with Call Administration and/or Service Delivery Manager and the site throughout the day where required.

Complete part movements (RMA generation & physical movement) in a timely manner, returning items as directed.

Achieve the KPI targets set for your role.

Understand and adhere to all local site-specific Fire, Security and Health & Safety regulations.

Ensure all incidents dealt with are processed on the appropriate call management (ITSM) tool and within SLA.

Embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard.

Carry out any other reasonable request from your line management.

Participate in 24/7 coverage via a rota system (where contractually identified).

Work a certain amount of overtime when required to do so.

Practice ‘Quick Win’ processes.

Act as a mentor to other engineers when required.

Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace.

Will maintain company assets to keep them in good working order and good general condition.

Be familiar with customer policies and processes where applicable.

Be able to produce and update technical documentation where required.

Skills and experience

Must always be professional and presentable.

Must have full UK driving Licence where required to perform the role (customer specific)

Must have excellent customer facing skills.

Must be able to obtain the Government and/or Police Security levels required in order to meet the operational requirements of the role (no caveats) and as per the requirements stipulated in relevant customer contracts

Will be required to be self-motivated with good organisational skills and can work unsupervised

Must possess or can obtain relevant technical certifications

Must possess at least CompTIA A+ qualification or have the equivalent knowledge / experience, as well as knowledge of Operating System administrative tools and application support and telephony

Must possess the ability to work at height and undertake varied manual handling activities

Will display positive behaviours which support team productivity

Test Environment Manager

Randstad Technologies

Job Title: Test Environment Manager

**Type:**Perm Role

Location: London, UK (On-site, 5 days per week)

Salary: £40K - £50K per annum

Are you an expert in keeping technical environments stable and reliable?

We’re looking for a Test Environment Manager to join our technology team in London. This is a crucial, hands-on role where you’ll be the central point of contact for our testing environments, ensuring they are always ready and running smoothly for our teams.

What You’ll Do:

Manage Environments: Be responsible for the day-to-day health of our testing environments.

Coordinate Data Refreshes: Oversee and schedule updates to our test data to keep it accurate.

Monitor and Fix Issues: Proactively watch for problems and resolve them quickly to prevent delays.

Control Changes: Use strict change management protocols to ensure all changes are tracked and approved, maintaining stability.

Guide Teams: Advise developers and testers on best practices for using the environments.

What We’re Looking For:

Proven experience in a similar role.

Strong skills in Change Management, Service Configuration Management, and Service Level Management.

A collaborative mindset and excellent problem-solving skills.

Ability to work on-site in London.

This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it praveen. com

Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

We have an exciting opportunity for a 1st Line support analyst in our Service Desk team.

Using your skills in technical analysis and 1st Line Support you will be responsible for supporting our internal employees, assisting with PC, applications, server, networking and hardware issues either in person, email, Teams, or via phone. You will be resolving issues in a timely manner and taking ownership of tasks allocated to you, escalating issues to 2nd and 3rd Line Support.

Your day to day will include:

Dealing with Microsoft operating systems (e.g. Windows 11, Windows server, Microsoft Office 365), networking and Active Directory

Troubleshooting MS Office, antivirus software

Analysing, prioritising and fixing all requests for both Head Office and Field staff and escalate issues to 3rd line as appropriate

Configuring/decommissioning users

Building and configuring desktops/laptops

Monitoring and checking backups, capacity, security, hardware/software and operating system issues with the fileservers and network equipment

Monitoring and checking system logs

Ensuring anti-virus/anti-spam is current and kept up to date on all devices

Assisting and participating in project work

Ensuring prioritisation of daily workload

Assisting with the rollout of software updates for both Head Office and Field users (SCCM knowledge would be beneficial to this role)

Overseeing stock allocation in the Computer Room

Comprehensive support for Microsoft environments

Advanced troubleshooting of Microsoft Office & security applications

Incident management and resolution

User account lifecycle management

Hardware and device setup

Backup and system monitoring

Log analysis and proactive maintenance

Endpoint security management

Collaboration with 1st Line Support

Participation in IT projects

Software deployment and patch management

Asset and inventory management

What we need from you:

Proven experience working in a Service Desk function/ 1st Line Support

Strong expertise in Windows 10/11

Proven experience with MS Office 365

Ability to work independently on 2nd line technical issues

Strong understanding of Active Directory administration

Expertise in Microsoft 365 ecosystem - Support and configuration of Exchange Online, OneDrive, SharePoint, Teams, and endpoint management.

Proficiency in remote access tools such as LogMeIn, TeamViewer, or Microsoft Remote Desktop.

Comprehensive knowledge of PC hardware and software setup/configuration - Including OS installation, driver management, and troubleshooting hardware failures.

Fundamental understanding of networking - TCP/IP, DNS, DHCP, VPN, VLANs, and basic firewall configurations.

ITIL framework awareness - Understanding of incident, problem, and change management processes within an ITIL-based service environment.

Security awareness and best practices - Understanding of cybersecurity fundamentals, MFA, endpoint security solutions, and compliance requirements.

Proven experience in Windows 10/11

Understanding and or knowledge of HaloITSM

Good understanding of configuration of Active Directory

Experience of Remote Access tools such as Log Me In

Good understanding of PC hardware/software set-up/configuration and TCP/IP

Technical experience in video conferencing, AV setups, telephone systems, Teams meeting rooms and preventative maintenance

Experience of Incident and problem management from initiation through to closure

Ability to create clear, concise, and user-friendly Knowledge Articles and Standard Operating Procedures (SOPs), ensuring documentation is accurate, up-to-date, and aligned with ITIL best practices.

Able to work under pressure and to defined deadlines

Good problem-solving skills

Exceptional telephone manner

Basic understanding of networks

Supporting VIPs and ExCo members

Full driving licence and own car preferred to be able to attend IT emergencies.

Qualifications

Microsoft 365 Fundamentals (MS-900) - essential

ITIL foundation v3 - ideal

ITSM platforms like Halo, FreshService, Service Now, Ivanti - preferred

SCCM, WDS - preferred

You will be required to work 40 hours per week. Monday to Friday. You will do an 8-hour shift, start time is 7.30am with 45 minutes lunch break. You will also be required to work an out of hours shift on a 1 week in 3 rota basis. This will be to You may be required to assist with critical system maintenance and updates that need to be performed outside of normal working hours to minimise disruption to business operations. assist in the systems maintenance tasks that cannot be performed during normal working hours.

What we offer you:

Basic salary up to £28,000 per annum.

Bonus up to 7% dependant on your performance and company performance.

Contributory Pension Plan (Company matches up to 5%).

25 days plus bank holidays.

Life Assurance. 4x times pensionable earnings.

Season Ticket Loan

Employee Support Scheme

Free Foresters Go Membership (Claimed back once ISA set up) plus additional 3% allocation rate

We are a purpose driven organisation and we want to enable everyone that is a part of Foresters to channel their passion and enthusiasm into the charitable efforts that you care about. That is why we have created the Working for Purpose programme where we give you 1 day to volunteer with the charity of your choice.

About us

Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities.

What we do

We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.

Freightserve recruitment are looking for a IT Technician for a well-established IT Company. The role is based in one of the Company’s key clients in the Hampstead, London area.

The Role:-

You’ll be the friendly, first-line face of IT across the school-keeping classrooms, staff devices, and shared systems running smoothly. Backed by Company’s Service Desk and IT Director, you’ll handle daily tickets, routine maintenance, and small improvements, and liaise with staff at all levels. This is not a senior/manager role, but you’ll need solid hands-on skills and good judgement.

Key Responsibilities:-

Front-line support: Resolve classroom and staff issues within SLAs (login, printing, Wi-Fi, AV/interactive screens, Teams calls).

Device lifecycle: Image/enrol laptops and desktops (Windows) via Microsoft 365/Intune/Autopilot; manage updates, encryption, and compliance.

Accounts & access: Joiners/leavers, group membership, password resets, basic Entra ID / M365 admin.

Printing & scanning: Queue management, drivers, defaults, basic PaperCut admin.

Networking basics: First look checks on broadband issues, switch port/VLAN basics; escalate cleanly when needed.

Web filtering & safeguarding tooling: Day-to-day tasks in the school’s filtering/monitoring platform (e.g., Smoothwall/Monitor/Classwize); follow DSL guidance and escalation routes.

Patching & protection: Apply OS/app updates, check AV/EDR status, run daily/weekly checks.

AV / interactive screens: Support classroom displays, input/firmware checks, simple configuration.

Documentation: Keep asset register, network/printer maps, and “how-to” guides up to date.

Staff enablement: Offer calm, clear guidance; run short 1:1 “show-me” sessions where helpful.

Liaison & escalation: Communicate clearly with teachers, support staff, SLT; raise timely escalations to Company’s Service Desk / IT Director of Education

What good looks like in this role:-

Tickets move quickly; staff feel heard and informed.

Devices are compliant (patched, encrypted, signed-in correctly).

Printers and classrooms are ready before lessons start.

Clear notes in tickets and tidy documentation others can follow.

Sensible boundaries on safeguarding and data protection.

Essential skills & experience:-

Recent hands-on support in a school or similar user-dense setting.

Windows + Microsoft 365 admin (Outlook/Teams/SharePoint/OneDrive basics).

Intune/Autopilot experience (or equivalent MDM and willingness to learn fast).

Printing fundamentals (drivers, defaults, queues; PaperCut desirable).

Basic networking (IP/DNS/DHCP, Wi-Fi SSIDs, simple VLAN awareness).

Familiar with web filtering/monitoring platforms, not essential but can learn

Comfortable with interactive screens/AV setup and troubleshooting.

Clear, patient communication; good documentation habits; able to prioritise during busy school days.

Personal qualities:-

Approachable and pupil-aware; calm under pressure.

Self-starter who asks sensible questions and knows when to escalate.

Organised: keeps checklists, documents fixes, and follows through.

Team player who builds trust with teachers, support staff, and leadership.

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.

DevOps Engineer £50,000 - £55,000 Remote / UK-based

Role Overview

We’re looking for an experienced DevOps Engineer to join our software development team, supporting systems that serve tens of thousands of customers. You’ll play a key role in deploying, monitoring and operating our applications across critical production environments, with a direct impact on user experience, customer satisfaction and company growth.

Working in an agile environment, you’ll collaborate with engineers, architects and product colleagues to design and maintain scalable, resilient infrastructure. You’ll use modern tools such as AWS, Terraform, Kubernetes and Ansible, and bring a positive, organised and team-focused approach to solving complex problems.

Key Responsibilities:

Design, implement and maintain infrastructure as code for development and production environments.

Build, maintain and improve observability and monitoring solutions, ensuring system health and uptime, including participation in on-call rotation.

Design, implement and optimise continuous delivery systems, advising development teams on resiliency, operability and best practices.

Configure and administer advanced Kubernetes clusters (networking, storage, namespacing, multi-node groups).

Configure and administer Kafka clusters with disaster recovery and data loss prevention mechanisms.

Proactively identify points of failure in infrastructure and recommend improvements.

Contribute to agile ceremonies (stand-ups, sprint planning, retrospectives) to support delivery goals.

Essential Skills & Experience:

3+ years in a DevOps role, ideally within a SaaS environment.

Strong background in distributed systems (load balancing, messaging, distributed databases).

Hands-on experience with configuration management tools (e.g. Ansible, Chef, Puppet).

Expertise in cloud platforms, particularly AWS.

Proven track record designing and operating CI/CD pipelines (GitHub Actions, Jenkins, Git).

Kubernetes cluster administration, including non-standard networking, storage classes and multi-node groups.

Advanced Kafka administration, including topic configuration and disaster recovery.

Knowledge of IP networking (TCP, UDP, firewalls, SSL).

Familiarity with both Windows and Linux environments.

Prior experience in application development, ideally SaaS and web-focused.

Strong grasp of software engineering and design principles (patterns, event-driven architecture, CAP theorem).

Security-minded approach at all levels.

Desirable Skills & Experience:

Bachelor’s degree in Computer Science or related field.

Experience with Terraform for infrastructure as code.

Exposure to monitoring and reporting tools such as Prometheus, Grafana, ELK stack.

Knowledge of microservices architecture.

Interest in continuous learning and bringing new ideas to the team.

Ready to Apply?

Please apply with your latest CV.

Know someone great for the job? We offer a referral scheme-just get in touch!

Note: We do our best to respond to every application, but due to volume, we can’t always guarantee it. If you haven’t heard back within 7 days, unfortunately, you haven’t been successful this time. Keep an eye on our site for new opportunities!

Head of Service Management - SRE

Head of Service Management- SRE, DevOps, Cloud, Infrastructure tooling

A leading provider of Global Financial Services is seeking a proven and reliable Head of Service Management to help shape, support, and strengthen the wider business function.

The role:

We are seeking a strategic, execution-focused leader to serve as the Head of Service Management for the CTO operations, reporting to the Global Head of Service Management.

This individual will be responsible for embedding global service management practices across all CTO-owned platforms and services-ensuring high reliability, operational rigor, and alignment to enterprise service standards.

Key Responsibilities

Lead Service Management for the CTO Organization

Own service management execution across the CTO portfolio, including infrastructure, developer and data platforms, CI/CD tooling, and enabling technologies.

Drive adoption of global service management practices, ensuring CTO services are governed by enterprise standards for incident, problem, change, and service level management.

Serve as the CTO’s point of accountability for operational service quality, performance, and recovery.

Skills required:

Proven experience in Technology Operations, Service Management, or SRE, preferably within infrastructure or developer tooling environments.

Proven ability to operationalize global service management frameworks across engineering teams.

Deep understanding of ITSM processes, including incident, problem, change, CMDB, and service level management.

Strong experience partnering with Product Management and Platform Engineering in fast-moving, digitally focused organizations.

Technically fluent across infrastructure, cloud-native services, CI/CD, and observability tooling.

Experience in regulated industries or high-availability, business-critical technology environments is a plus.

Head of Service Management- SRE, DevOps, Cloud, Infrastructure tooling

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

Senior IT Engineer

PLANET RECRUITMENT SERVICES LTD

Role: Senior IT Support Engineer

Salary: 32k-42k

Location: Cambridge

Benefits:

Great work environment and supportive team

Competitive salary

31 days of annual leave (including 8 bank and public holidays)

Holiday Loyalty Scheme (additional holiday entitlement increases with time served, starting at your first anniversary and then every second year)

Private Medical plan

Company pension scheme

Birthday treats and recognition

Personal Development Plan (Technical Mastery Programme) - We invest in training, certifications and mentorship to support your career growth

Primary Purpose :

As a Senior****IT Support Engineer (2nd Line), you’ll be the go-to expert for resolving technical issues, ensuring our customers stay productive and stress-free. Your expertise in Microsoft 365, Windows, and desktop support will be crucial in keeping our systems running smoothly.

Must:

You must be a UK resident and reside within a 1 hour commute from the Cambridge office

3 Years minimum experiencein IT support, ideally in a (2nd/3rd Line) Role

Full UK Driving License

Must qualify for DBS (Disclosure and Barring Service) Certification - we will pay for the certification

Strong knowledge of Microsoft 365, Windows 10/11 and Active Directory

Ability to troubleshoot and resolve desktop, network and application issues

Familiarity with ticketing systems (e.g. ServiceNow, Freshdesk, Zendesk)

Excellent problem-solving skillsand a logical mindset

Strong communication skills- ability to explain tech to non-tech people. As we work in schools you must be fluent in spoken and written English

Passion for learning and professional growth

Key Responsibilities

Provide 2nd Line supportfor Microsoft 365, Windows, and desktop-related issues

Remotely troubleshoot hardware, software, and networkproblems effectively

Manage and resolve escalated support tickets, ensuring customer satisfaction

Assist in onboarding new users, including setting up accounts and devices

Support Office 365 applications, including Teams, SharePoint and Exchange

Maintain and update IT documentation

Work closely with senior engineers and IT managerson infrastructure improvements

Deliver exceptional customer service, keeping non-technical users confident and informed

Perform site visits to our customer sites. We have a great balance between time in the office and visits to customers

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Field Service Delivery Lead

Hays Specialist Recruitment Limited

Rate: £490 Per Day Inside IR weeks+ (likely extension)Location: Reading (Hybrid - 2 days/week in office, travel as needed)Start: ASAP Driver’s check requiredKey Responsibilities:

Lead technical delivery for a new Field Management System (engineer scheduling, installs, home checks)

Ensure solution designs and third-party low-level designs meet requirements

Review and support test cases, Functional, SIT, and Operational Readiness Testing (ORT)

Act as first point of contact for technical issues, escalating only when necessary

Challenge third-party approaches, drive best practice, and push back when needed

Essential Skills & Experience:

Hands-on technical delivery in enterprise IT environments (ideally telecoms or field services)

Strong background in system testing, IT support, and troubleshooting

Experience with enterprise architecture and solution design best practices

Able to review, define, and run test cases and ORT

Confident communicator, able to influence and challenge third parties

Not a project manager role, looking for a senior technical specialist or technical lead who enjoys hands-on delivery and technical problem-solving.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at hays.co.uk

Global Head of SRE, Platform, Cloud, Recovery Lead, Strategy**, Technical Leadership, Roadmap**

A leading provider of Financial Services is seeking a global head of SRE who can help shape, navigate and implement the strategy for this key business area.

The role:

We are seeking a senior technology leader to take on the dual role of Senior Recovery Lead and Global Head of SRE.

This individual will lead a global team of technical experts who act as technical escalation partners during major incidents-helping reduce time to recover (TTR) through deep technical engagement, coordination, and engineering-driven solutions.

Skills required:

Proven background in Technology, with proven experience in Site Reliability Engineering, Infrastructure, DevOps, or Technical Operations.Demonstrated experience leading global technical teams in complex, high-scale environments.Deep expertise in incident recovery, automation, systems design, and platform reliability.Strong working knowledge of problem management, root cause analysis frameworks, and resilience engineering principles.Experience designing and running resilience exercises, chaos engineering, or incident scenario testing at scale.Comfortable operating in regulated environments and partnering with Risk and Compliance functions.Excellent stakeholder management and communication skills, with the ability to lead through influence at senior levels.Core CompetenciesTechnical Depth - Ability to dive deep across infrastructure, applications, and cloud-native architectures.Recovery Leadership - Skilled in coordinating technical resources under pressure to resolve incidents rapidly.Reliability Thinking - Strategic mindset focused on system robustness, automation, and prevention.Change Agent - Drives cultural and engineering change to improve stability and accountability.Cross-Functional Collaboration - Adept at aligning goals and actions across engineering, operations, and risk domains

Global Head of SRE, Platform, Cloud, Recovery Lead, Strategy**, Technical Leadership, Roadmap**

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

2nd Line Support Engineer Citrix, Microsoft

360 Resourcing Solutions

2nd Line Support Engineer (Citrix, Microsoft) - £30,000 +Bonus +Benefits - Bury/Hybrid

My client is a leading Managed Service Provider based in Bury who thrive on solving IT and Networking for their customers within the Financial, Legal and Educational sectors. They employ a team of highly skilled Technical Support Specialists who provide 1st to 3rd line Support across MS Technologies and with both On-Prem and Cloud infrastructure.

We are looking to bring on a 2nd Line Support Engineer (Citrix, Microsoft) to join the team and help support our customers. As our new 2nd Line Support Engineer (Citrix, Microsoft) you will be responsible for providing advanced technical support and troubleshooting for a variety of operations systems, networking and software issues.

On a daily basis the 2nd Line Support Engineer (Citrix, Microsoft) will be responsible for:

Provide expert technical support to IT teams & users via phone, email, and ticketing systems, ensuring timely resolution of issues.

Troubleshoot and resolve complex problems related to Windows Server & Desktop, Citrix desktop delivery, Virtualisation and similar technologies.

Support firewalls, VPNs, and Wired & Wireless networks to ensure secure network operations.

Document all support interactions tracking and reporting purposes & assist in maintaining a high level of documentation.

Collaborate with 1st line support engineers to escalate unresolved issues effectively.

To be considered for the role of 2nd Line Support Engineer (Citrix, Microsoft) you need most of the following:

Proven experience in a 2nd/3rd line support role or similar position within an IT environment with at least 3 years experience of server systems & administration.

Strong knowledge of Windows Server & Desktop, networking concepts, commonly used business applications & security technologies.

In depth understanding of Windows Server core services (DHCP, DNS, permissions) along with Active Directory & Group Policy is vital.

Knowledge and experience with M365 operations and administration is essential.

A demonstrable security-first approach to technology will benefit the applicant.

Experience with Citrix desktop delivery & firewall management is desirable.

Familiarity with BMS or similar ticketing systems for issue tracking.

As our new 2nd Line Support Engineer (Citrix, Microsoft) you would be joining a company that really look after their staff. There are clearly defined paths of growth and any professional accreditations you wish to gain will be supported and funded. On offer is a competitive salary and benefits and a clearly defined career path. Interested? Apply now for an immediate interview.

Senior Network Operations Engineer

Join Truespeed, a fast-growing regional full-fibre network provider, and play a key role in keeping our customers connected.

Senior Network Operations EngineerBath, BA2

Full time, permanent position

£55,000 - £65,000 per annum

Please Note: Applicants must be authorised to work in the UK

At Truespeed, we’re building more than just a network - we’re creating a future where homes and businesses have access to world-class fibre broadband. As a fast-growing altnet, we’re disrupting the industry by putting customers first and rolling out connectivity where it’s needed most. Join a collaborative, forward-thinking team where your expertise will help shape the future of digital infrastructure.

The Role

As a Senior Network Operations Engineer, you’ll take technical ownership of our live network operations, ensuring stability, resilience, and continual improvement. You’ll be a hands-on problem solver and trusted advisor, proactively identifying issues before they impact customers, guiding network improvements, and supporting junior engineers with your expertise.

This is a senior-level role, sitting at the heart of our operations, with opportunities to act as the operational design authority, contribute to the network roadmap, and deputise for the Network Operations Manager when required.

Key Responsibilities:

Ensure the day-to-day smooth operation of the Truespeed network and its interconnections

Implement and support network monitoring tools and automation solutions to drive efficiency

Proactively monitor, troubleshoot, and resolve complex network issues, conducting root cause analysis and creating PIRs

Validate and review network designs and proposed changes, ensuring resilience and scalability

Collaborate closely with the design authority on roadmap development and change management

Lead capacity planning, ensuring resources and infrastructure meet customer activation and service resilience demands

Act as technical mentor to the engineering team, providing training and guidance

Support vendor engagement, procurement of network hardware/software, and network improvement projects

Deliver clear technical documentation, procedures, diagrams, and reports

Participate in the 24/7 on-call rota, supporting incident response and field engineering teams

Deputise as cover for the Network Operations Manager when needed

Put the customer first in all actions, driving service excellence and continual improvement

Why Join Us?

?Be part of an innovative altnet disrupting the broadband industry

?Work with cutting-edge fibre and IP technologies

?Take on a role with real influence over the network roadmap and operations

?Competitive salary, and on-call allowance

?Opportunities for career growth in a fast-scaling business

?Life insurance (4x salary)

?Private healthcare

?Health, lifestyle & financial wellbeing perks (including 24/7 online GP

What You’ll Bring:

A customer-first mindset with a relentless focus on service quality

Proven experience working in an ISP, altnet, or data centre environment

Deep expertise in network infrastructure, hardware, and software, including staging, testing, and troubleshooting

Strong knowledge of optical Ethernet, IP transmission, and routing (ISIS, BGP)

Solid understanding of FTTH optical fibre technology and associated performance challenges

Familiarity with major network vendors and their platforms

Experience with automation tools to streamline operations

Ability to communicate complex technical concepts to technical and non-technical audiences alike

Leadership skills with experience mentoring and developing network engineers

Team player with a proactive, can-do attitude and ability to work autonomously when needed

Desirable: CCNA/CCIE (or equivalent) certification

Apply today and be part of our mission to connect communities with broadband they can trust.

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today, and you will be directed to the company website to submit an application form.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include Network Engineer, Network Operations Engineer, Senior Network Engineer, Network Specialist, Network Infrastructure Engineer, Network Analyst, ISP Engineer, Fibre Network Engineer, Data Centre Engineer, IP Network Engineer.

Security Engineer - MS Defender

Rate: £550 / £600 per day (Inside IR35 via umbrella)Duration: 8 months initial Location: Bristol - hybrid once a week on site

We’re seeking a Security Engineer to support ongoing security operations while playing a key role in a major data centre migration. You’ll work across on-prem and AWS environments, collaborating with both internal stakeholders and third-party partners.

Responsibilities

Optimise and streamline security logs to reduce platform costs

Review and enhance Zscaler and MS Defender configurations

Strengthen and refine role-based access controls

Support and validate security actions during a physical data centre move, ensuring alignment with external suppliers

Skills & Experience

Strong stakeholder management and adaptability

Proficiency with MS Defender, MS Sentinel, Trellix, Zscaler

Experience with log optimisation tools

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason***,*** please let us know when you apply or talk to the recruiters directly so we can support you.

Platform Engineer AWS

Randstad Technologies

Platform / DevOps Engineer

Contract: 6-Month Contract (Remote)

Industry: Financial Services Technology

About the Role

We’re seeking a skilled Platform/DevOps Engineer to help manage and evolve the infrastructure that powers a broad suite of proprietary and third-party applications-including internal operations tools, client platforms, and online learning systems.

This role focuses on AWS cloud infrastructure, delivering high availability, security, and cost efficiency while enabling a seamless development experience for our in-house engineering team. You’ll shape infrastructure strategy, drive automation, and strengthen CI/CD practices to keep our technology reliable and scalable.

Required Technical Skills

5+ years AWS experience (VPC, EC2, ECS, EKS, EFS, S3, Workspaces, Security Groups, CloudWatch/CloudTrail, IAM).

Strong containerization expertise (Docker or similar).

Scripting and automation with Python or Bash.

Modern CI/CD practices and pipeline creation (e.g., Jenkins, GitHub Actions).

Infrastructure as Code tools (Terraform), configuration management (Ansible preferred).

Aurora/RDS MySQL (including replication).

Monitoring/logging tools (Datadog, Sumo Logic, etc.).

Security best practices (server hardening, 2FA, secure data storage).

Solid understanding of networking concepts: routing, gateways, DNS.

Desired Skills

Experience with CouchDB, Redis, Memcached.

Knowledge of DR and BCP processes.

Familiarity with PHP applications.

Previous use of Atlassian tools (Jira, Bitbucket, Confluence).

Personal Attributes

Strong analytical and problem-solving abilities.

Attention to detail and strong architectural/design thinking.

Excellent communication and collaboration skills.

Ability to justify technology choices and drive continuous improvement.

Performance Metrics

Infrastructure performance & uptime and developer satisfaction.

Backup coverage and disaster-recovery test outcomes.

Cost efficiency and timely project delivery.

Why Join Us?

Influence a cloud-first strategy in a dynamic financial technology environment.

Work remotely with a collaborative, forward-thinking team.

Opportunity to shape infrastructure for mission-critical systems serving global users.

How to Apply

Send your CV and a short cover letter to with the subject line “Platform/DevOps Engineer - Contract”.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Network Infrastructure Engineer

Xact Placements Limited

Network Infrastructure Engineer - Education-Focused MSP Hybrid Up to £55k + Bonus

Are you a 2nd/3rd line network pro who loves solving real-world IT challenges? Want to use your skills to make a real impact in the education sector? Join a high-growth MSP that’s revolutionising IT for schools across the UK.

We’re on the hunt for a Network Infrastructure Engineer to deliver cutting-edge infrastructure solutions, from firewalls and wireless networks to cloud IaaS and cybersecurity tech. You’ll play a key role in technical assessments, project delivery, and ongoing client support.

What you’ll do:

Design and deliver wired/wireless networks, firewalls, backup & cloud solutions

Scope and assess technical environments with a best-practice approach

Provide 2nd/3rd line support and project engineering (remote + on-site)

Support strategic roadmaps and client consultations

Be a trusted advisor to IT teams within prestigious schools

What we’re looking for:

Fortinet NSE4 or equivalent experience

Strong knowledge of DNS, DHCP, subnetting, routing, Windows Server, Intune, and Entra ID

Experience with Aruba networking, web filtering, and email protection

Excellent communication, documentation, and stakeholder skills

Full UK driving licence + vehicle and willingness to travel

Bonus points for: experience in the education sector, Veeam, Hyper-V/VMware, Sophos XDR, and a consultative mindset.

What’s in it for you:

£40,000 - £50,000

Hybrid working - mostly remote with visits to the Gloucestershire office

22 days holiday + bank holidays + your birthday off!

EV salary sacrifice scheme, pension, tech budget, company perks

The chance to shape IT environments that support future leaders

2nd Line Engineer

1TECH STAFFING LIMITED

Beaconsfield - Onsite in surrounding areas, Amersham, Maidenhead, High Wycombe

Up to £35k DOE

An expanding managed IT services provider is seeking an experienced Senior IT Engineer who is motivated and passionate about technology. This role is ideal for someone with a natural flair for IT, a strong willingness to learn, and a dedication to delivering exceptional customer service while supporting schools across Buckinghamshire and Berkshire.

Key Responsibilities:

Handle 2nd some 3rd line issues, respond to ICT emergencies, and manage escalations.

Resolve technical problems affecting school operations by delivering effective solutions.

Provide internal network support and maintain school IT infrastructure.

Lead installations or upgrades of servers, networks, and associated hardware/software.

Mentor and support 1st/2nd line technicians as required.

Deliver staff training and enforce ICT policies within schools.

Install, repair, and configure a wide range of devices (desktop computers, iPads, printers, telephones, projectors, AV equipment, etc.).

Key Requirements:

2-3 years’ experience in a Senior ICT Technician or 2nd/3rd line support role (education sector experience desirable but not essential).

Strong knowledge of Windows Server, Active Directory, and Microsoft operating systems.

Familiarity with virtualisation technologies, particularly Hyper-V.

Experience with cloud technologies such as Office 365 and Azure.

Proven ability to lead installations of servers and networks.

Excellent troubleshooting and decision-making skills during IT emergencies.

Outstanding customer service and communication abilities (both verbal and written).

Flexible, adaptable, and able to work independently while managing your own time effectively.

Please apply for immediate consideration, interviews taking place next week.

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Frequently asked questions

What is a Site Reliability Engineer (SRE)?

A Site Reliability Engineer (SRE) is a professional who applies software engineering principles to IT operations. Their primary goal is to create scalable and highly reliable software systems by automating infrastructure, monitoring applications, and improving system performance.

What skills are typically required for SRE jobs?

Common skills for SRE roles include proficiency in programming languages like Python, Go, or Java, expertise in cloud platforms (AWS, GCP, Azure), knowledge of containerization and orchestration tools (Docker, Kubernetes), experience with monitoring and logging tools, and strong problem-solving abilities.

What types of companies hire Site Reliability Engineers?

Many companies across industries hire SREs, including tech startups, large enterprises, cloud service providers, financial institutions, and e-commerce companies. Any organization with complex, high-availability systems may require SRE expertise.

How can I prepare my resume for SRE job applications?

Highlight your experience with automation, system administration, and software development. Include specific tools and technologies you've worked with, examples of uptime improvements or incident response, and any relevant certifications such as Google’s Professional Cloud DevOps Engineer.

Are remote SRE jobs available on this platform?

Yes, our job board features both on-site and remote Site Reliability Engineer positions, allowing you to find opportunities that fit your location preferences.

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