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Site Reliability Engineer (SRE) Jobs

Overview

Find your next Site Reliability Engineer (SRE) job with Haystack – the premier IT job board connecting top SRE talent with leading tech companies. Explore the latest Site Reliability Engineer opportunities to ensure system reliability, scalability, and performance. Start your search now and advance your SRE career with roles tailored to your skills in monitoring, automation, and incident response.

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IT Support Technician

GET STAFFED ONLINE RECRUITMENT LIMITED

An opportunity has arisen to join our client as their IT Support Technician.

Location: Storey’s Gate, SW1H 9NH (this is an office-based role)Job type: Full time (Permanent)Salary: £27000-£30000Reports to: Technology ManagerDepartment: TechnologyNumber of reports: 0

About our client:

They are owned by Trustees appointed by the Methodist Church. They conduct business in line with the Church’s ethics and their own company values.

They are seeking a technically skilled and service-oriented IT Support Technician to support the venue’s technology infrastructure and live event operations. This role involves managing user accounts via Microsoft Entra ID, maintaining IT assets, supporting network connectivity, and coordinating with external vendors and MSPs. The ideal candidate will have hands-on experience in a fast-paced environment, particularly within corporate and community-focused events.

About You:

Key responsibilities include providing 1st and 2nd line support for IT systems across the venue, ensuring smooth operation and user satisfaction. You’ll be responsible for daily checks on critical systems such as network connectivity, device compliance, and endpoint security. You will manage user identities and access permissions in Microsoft Entra ID (Azure AD), support onboarding and offboarding processes, and maintain the IT asset register with accurate tracking and lifecycle management.

The role involves resolving network issues, supporting Windows and Microsoft 365 systems, and managing support tickets via Jira. You will also handle device deployment through Intune, ensure security compliance, and work with vendors on escalated issues.

You will have:

Experience in IT support, preferably in a venue, events, or hospitality environment.

User provisioning, access control, and troubleshooting.

Familiarity with Microsoft Defender for Endpoint and Microsoft Intune for device compliance and protection.

Basic understanding of network patching, switch port management, and cabling standards.

TCP/IP, DNS, DHCP, VLANs, and Wi-Fi support.

Clear communication with technical and non-technical users.

Ability to work effectively as part of a technical support team.

Having a relevant certification (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals) and an experience with Jira Service Management (JSM) are advantageous.

Benefits:

As a member of their team, you will have access to a range of benefits, including:

Generous pension

Group Income Protection

Private medical insurance

Life assurance

25 days of annual leave + bank holidays and paid birthday leave

2 additional paid volunteering days each year

Employee Assistance Programme

Enhanced sick leave

50% discount at the in-house café and discounts to food and shopping places in local area.

They welcome applications from candidates with a variety of backgrounds, skills and abilities.

Given the organisation’s affiliation with the Methodist Church, an understanding and alignment with Methodist values are essential.

1st Line Service Desk Technician

MillsHill Recruitment Limited

Network, IP, DNS, DHCP, NAT, VPN, VOIP, Router, Modem, Security, CompTIA.

My client is a fast growing Internet / IT services provider that have an immediate requirement for a 1st Line Service Desk Technician.

As 1st Line Service Desk Technician you’ll be of a technical predisposition with a passion for assisting client delivery, being the first point of contact for client’s requiring technical assistance. You’ll diagnose and troubleshoot basic technical issues, escalate complex problems, and ensure a high level of client service. This role is critical in maintaining client satisfaction and ensuring smooth operations for our product and services.

The 1st Line Service Desk Technician will have basic understanding of networking concepts (e.g., IP addressing, DNS, DHCP, NAT, VPN), Knowledge of Service Desk tools, such as monitoring platforms and ticketing systems, Familiarity with configuring routers and modems, Basic understanding of cybersecurity principles. Any IT certifications such as CompTIA Network+, CompTIA A+, vendor qualifications or equivalent would be a benefit.

The role will involve working across various shift patterns covering 7 days per week so flexibility is essential. The role will offer some home working.

1st Line Service Desk Technician

Network, IP, DNS, DHCP, NAT, VPN, VOIP, Router, Modem, Security, CompTIA.Network, IP, DNS, DHCP, NAT, VPN, VOIP, Router, Modem, Security, CompTIA. Network, IP, DNS, DHCP, NAT, VPN, VOIP, Router, Modem, Security, CompTIA.

**MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity.**Regards MillsHill Recruitment Ltd

Avanti Recruitment is currently working with a leading, award-winning FinTech who are seeking a hands-on Engineering Manager to take responsibility for engineering leadership and delivery. The business provides cutting-edge financial technology solutions to global financial institutions and has been recognised for excellence and innovation across the sector.

The Role

You will be responsible for leading and mentoring the engineering team, ensuring delivery excellence, operational resilience, and platform growth. This role combines technical leadership with people management and requires someone confident in engineering delivery, incident management, platform operations, and client support.

This role will require you in office 4 days per week and located in Surrey. The company is a small team of around 3 Developers, 1 Tester + 8 people (front office)

Key Responsibilities

Lead and mentor a high-performing engineering team

Oversee agile delivery, backlog management, and release planning

Ensure platform stability through monitoring, incident management, and post-mortems

Implement robust security and compliance practices

Manage vendor relationships and operational budgets

Support client onboarding and resolve platform-related issues

Experience

Strong background in Java development (Spring, Spring Boot, Hibernate, REST)

Experience in engineering management or technical leadership

Knowledge of cloud platforms (AWS/GCP/Azure) and DevOps practices (CI/CD, Docker, Kubernetes, infrastructure-as-code)

Familiarity with monitoring tools (Prometheus, Grafana, ELK, Splunk)

Strong incident management skills and operational mindset

Excellent communication skills for both internal leadership and client-facing situations

Interview process:

Initial interview with Head of Engineering

Technical and practical test

CTO / Chairman of Tech Committee meeting

Final stage with CEO

The salary on this position is up to £90,000.

If you would like to be considered for this role then click Apply Now!

Senior IT Engineer

MORRIS SINCLAIR RECRUITMENT LTD

Senior IT Engineer - Edinburgh - HybridIf you’re an experienced IT support professional with a background in Managed Service Providers (MSP) looking to advance your career, a thriving IT managed services provider in Edinburgh is seeking a Level 2 IT Support Engineer to join their team. This hybrid role offers flexibility and occasional travel across Scotland, along with comprehensive training, support for Microsoft certifications, and ongoing professional development. You’ll tackle diverse IT challenges across industries, gaining exposure to cloud platforms, cybersecurity, and advanced networking. The company fosters a friendly, inclusive culture with open communication, direct collaboration with leadership, and recognition for your contributions. Key Responsibilities:- Provide 2nd Line Support: Diagnose and resolve Tier-2 support tickets for desktops, laptops, servers, and mobile devices running Windows 11, MacOS, and Microsoft 365.- Microsoft Entra / Azure AD Administration: Manage users, groups, access, and support cloud identity issues.- Customer Service: Deliver friendly, professional support to end-users via phone, email, and on-site.- On-Site Visits: Travel to client offices around Scotland as needed (pool car or mileage reimbursement provided).- Ticket & Documentation Management: Log issues, track progress, and document resolutions.- System Maintenance: Proactively monitor customer systems and remediate alerts.- Project Support: Assist senior engineers with IT projects such as new client onboarding, Office 365 migrations, and network installations.- Continuous Improvement: Contribute to the knowledge base and help refine processes.Essential Qualifications & Experience:- Right to Work in the UK: Legal authorisation to work in the UK is required.- MSP Experience: Previous experience in an MSP or IT support provider environment.- Technical Skills: Strong hands-on experience with Windows 11, MacOS, and Microsoft 365 administration.- Troubleshooting: Excellent IT problem-solving skills.- Communication: Outstanding interpersonal skills and fluent written and spoken English.- Team Player: Proven ability to work collaboratively in a small team.- Task Ownership: Organised, self-motivated, and able to manage workload independently.- Certifications/Training: Relevant IT certifications or equivalent knowledge.

Head of IT Service Operations

Hays Specialist Recruitment Limited

Your new companyJoin a forward-thinking organisation committed to delivering innovative and resilient IT solutions across the organisation. This is a fantastic opportunity to lead a high-performing IT Service Operations team and shape the future of technology delivery. This role is offered as a 12 Months FTC and can be worked remotely with occasional travel.

Your new roleAs Head of IT Service Operations, you will oversee the delivery of business-as-usual IT services, lead service desk operations, and drive continuous improvement across systems and processes. You’ll play a pivotal role in designing end-to-end technical solutions, supporting bids and tenders, and managing supplier relationships to ensure value and performance.

You’ll work closely with senior stakeholders and the wider Technology Directorate, contributing to strategic planning and ensuring alignment with the organisation’s roadmap. This role also includes leading contract transitions, implementing robust governance, and championing a solutions-focused culture.

What you’ll need to succeed

Proven leadership in IT operations, service desk management, and supplier engagement

Experience managing multidisciplined teams including a service desk

Strong experience in technical solution design, bid writing, and contract mobilisation

Expertise in Microsoft technologies such as Azure, Power BI, and ITIL frameworks

Excellent stakeholder management and communication skills

Ability to drive innovation, efficiency, and secure operational practices

Relevant qualifications (e.g. ITIL, Six Sigma, Degree in IT or related field)

What you’ll get in return

A strategic leadership role with real impact

Opportunity to shape IT operations and influence business growth

Collaborative working environment with senior leadership

Competitive salary up to £80,000 and benefits package

Career development and training opportunities

What you need to do nowIf you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at hays.co.uk

Service Operations Manager

Saab UK is a British company that is part of Saab Group’s global high-technology operations. Saab offers world-leading solutions and services in defence, aviation, space and civil security. In the UK, we bring together the best of Swedish and British innovation and engineering to provide our customers with products and solutions that push boundaries for what is considered technically possible. Our mission is to help our customers to keep people and society safe.

As part of the global entity Saab AB, Saab UK combines the innovative spirit of a start-up with the resources and expertise of a larger corporation. Across the country, we have seven principal sites which focus on software engineering, AI swarming drones, underwater robotics, training services and radars. Globally, we number over 24,000 employees and have operations on all continents. Technologically, we are leaders in many areas and we reinvest a high proportion of our earnings in internal research and development. We collaborate with colleagues around the world who all share our challenge - to make the world a safer place.

Saab is a company with opportunities, a company where we see diversity as an asset and where you have both considerable responsibility as well as good opportunities for advancing in your career. Additionally, Saab is a company that respects each person’s needs for a rewarding life beyond work.

The Role

You will be part of Public Safety Solutions (PSS), which develops advanced software applications and solutions (SAFE) for mission-critical control room operations-including for police, fire & rescue, and airports.

As Service Operations Manager, you will lead the operations team serving our customers and work closely with engineers in the UK and Sweden. You will be responsible for maintaining and evolving the SAFE platform and its supporting systems, services, and infrastructure.

This is a strategic and hands-on role focused on ensuring consistent service quality, smooth delivery operations, and continuous improvement of operational processes. You will work alongside the Client Services and Support Team Manager-who handles frontline support-focusing on the end-to-end service lifecycle, including service design, transition, incident management, change coordination, and operational governance.

Key Responsibilities

Leadership & Strategy

Collaborate with the Head of Operations to develop and implement strategic plans that enhance operational efficiency, service reliability, and customer satisfaction.

Lead and coordinate the Service Operations team, fostering a culture of collaboration, innovation, and continuous improvement.

Mentor and develop team members, encouraging professional growth and performance excellence.

Operational Management

Own and manage daily service operations (excluding frontline support), including change enablement, incident coordination, major incident response, service reviews, and reporting.

Oversee resource allocation across projects and functions, ensuring optimal use of team capabilities, staffing, and budget.

Monitor and analyse SLAs, KPIs, and service metrics, identifying trends and opportunities for improvement.

Service Quality & Governance

Drive governance and best practices across the service lifecycle-covering service design, transition, operation, and continual improvement.

Act as a coordination lead for high-impact incidents, manage post-incident reviews (RCAs), and implement corrective actions.

Continuously evaluate and refine operational processes (e.g., change management, environment readiness, incident/problem workflows).

Cross-functional Collaboration

Partner with Development, Infrastructure, Product, and QA teams to ensure operational readiness for software releases and services.

Ensure operational alignment across teams, facilitating effective cross-team collaboration.

Stakeholder & Customer Engagement

Work with Customer Success Managers (CSMs) and service delivery teams to ensure customer satisfaction and proactive issue resolution.

Maintain open communication with customers, addressing service-related concerns and driving service excellence.

Communicate effectively with internal and external stakeholders, providing insights and updates on service health and operational performance.

Continuous Improvement

Lead initiatives to increase automation, observability, and operational resilience.

Stay abreast of industry trends, emerging technologies, and best practices, fostering a culture of continuous learning within the team.

Requirements

Proven experience in IT Service Operations, ideally within a software/SaaS delivery environment

Strong understanding of service management practices (e.g., ITIL, SRE, DevOps)

Excellent problem-solving skills and a data-driven approach

Strong communication and coordination skills across technical and non-technical audiences

Experience managing operational risk and service transitions

Familiarity with security, compliance, and business continuity processes

Desirable

ITIL v4 Foundation or similar certification

Experience scaling service operations in a high-growth or complex environment

Exposure to Agile delivery methodologies

Background in software engineering, infrastructure, or DevOps

3rd Line Technician

PLANET RECRUITMENT SERVICES LTD

3rd Line TechnicianSlough - Based onsite.£38k - Plus BenefitsBenefits: A very autonomous relaxed environment whilst still providing you with support whenever you need it, Potential to Apply for Microsoft Training Vouchers after a Year working with a friendly bunch of people who are passionate about IT but also providing a fantastic service! We are passionate about investing in the education of pupils SAGE Employee Benefits. 2 years death in salary 3% pension contribution Sage benefits scheme (discounts) MS Vouchers 3 month after probation - progression plan 25 days holiday, 5 days for Xmas and get it all off. BH just given. Holiday at holiday Free LunchOur client is looking for a 3rd Line Technician based on a client site to work as part of our managed service team.

Key Tasks1. ICT Support Service on-site Under the guidance of the Network Manager: Provide specialist ICT support that ensures the school/centre establishes and maintains high quality learning facilities. Become the “second in command” to the Network Manager, and if working for a Trust Network Manager, potentially lead that satellite site - so the ability to work independently is a must. Use specialist skills/training/experience to support school/centre’s staff & pupils ICT requirements. Maintenance of specialist equipment, check for quality/safety, undertake specialist repairs/modifications within own capabilities and arrange for other repairs/modifications to be carried out by others. Demonstrate and assist in the safe and effective use of specialist equipment/materials. Provide specialist advice and guidance as required to School/Centre. Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience. Implement agreed work programmes/practices under the guidance of Senior Staff. Monitor and manage stock within an agreed budget, cataloguing resources and undertaking audits as required. Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person. Mentor junior colleagues To be aware of the school/centre’s responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this.

Technical Expertise Monitor onsite helpdesk, ensuring ticket resolution quality and quantity is within SLA Resolve tickets at all levels (first through to third line) Set up and maintain complex physical and virtual Windows server environments Configure and troubleshoot basic network and switch management Install hardware and software applications as required Configure and troubleshoot Mobile Device Management in Apple environments Perform maintenance tasks for user accounts Develop and engage with network and service monitoring reports and utilities

Processes

Follow an acceptance test procedure on new ICT equipment and report results appropriately. Update records of installed hardware and software. Transfer and transportation of IT Equipment to required areas or rooms within the site. Follow processes and tasks described in school’s disaster recovery and maintenance plans. Follow instructions to implement school backup and virus protection procedures. Investigate a request for support, record diagnostic information accurately and either resolve or escalate to the appropriate level. Record the time spent on tasks and compare to expectation/allocation as appropriate.

Checks To do regular checks on our client systems, which include - but are not limited to, the following:o Disk space checkso Backup checkso Event log checkso Cluster Shared Volume/Shared Storage for Hypervisorso SNMP Traps5. Holiday Work Potential to be called out to work in project teams during the holidays.6. Other Monitor the school and wider educational environment to identify emerging technical risks and opportunities This is a busy site with a small friendly team - ability to be effective and innovative, and to efficiently manage your time is essential. A key skill would be splitting time appropriately between reactive ticket resolution and proactive project work. Deliver a collaborative and open door style of IT leadership and support within the team and across the school Actively monitor school, LEA/LA and legal responsibilities. Develop relevant H&S procedures and ensure that all ICT users follow appropriate practice. Ability to self-regulate and upskill self as necessary Any other tasks that the Technical Management Team, or the Company Directors feel are appropriate Work Experience Requirements Experience in a helpdesk or support environment Experience with backend server and networking systems

Education Requirements

Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE or equivalent, demonstrable experience. Other specialist IT specific qualifications i.e.: Aruba, Cisco, HP or other Enterprise level software/hardware.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Infrastructure Engineer

We are looking for an experienced Infrastructure Engineer who is looking to join a well-established and growing IT provider.

Role Infrastructure Engineer

Location Remote with travel to Barnsley office and customer related travel

Salary Up to £42k with full expenses - overtime & out of hours pay and bonus

General Career progression, great benefits and a supportive experienced team.

The Role

This is a key role for the Infrastructure Engineer within the UK Technical function covering Cloud & Server infrastructure and systems.

Project Delivery

Working alongside the delivery team you’ll be primarily assigned to the delivery of customer projects, this will anything from a 50 users O365 migration through to a domain rationalisation exercise with cloud migration. Typical duties will include creation of cloud / server solutions (physical and virtual / cloud) designs based upon client requirements. Active Directory designs and migration. Creation of implementation and test plans for delivery. Implementation of network solutions with post implementation support. Handover of project delivery to Service Desk and, where required, training of Service Desk Analysts.

Service Desk

Act as 3rd Line escalation point for Service Desk incident tickets. Investigation and resolution of allocated Incident Tickets and Event Notifications with agreed client Incident Categorisations with associated Service Level Agreements.

Be an escalation point for service desk tickets for 3rd line escalations.

Accountable for tickets assigned for investigation, resolution, customer communications and SLA escalation

Ownership an input to solution designs at all levels (High Level, Low Level and Technical)

Creation of test plans to ensure required quality of implementations

Creation of deployment plans to meet customer requirements and provide relevant levels of risk management

Implementation of agreed and approved solutions to agreed quality standard within specified timelines

Creation and maintenance of all required Documentation and knowledge base articles

Providing senior technical input, to internal and customer meeting

The Person

You will be motivated, customer centric and a strong communicator at all levels.

It is important that you are qualified in server or a cloud-based qualification.

Desirable to have MCSP or equivalent experience but not essential

A bonus would be any experience in CCNA or Network, VMware, VCP or any cloud fundamentals like Azure/AWS or Google, but these are not essential.

Apply now to find out more and join a fantastic business with long term and loyal clients, where you can grow your career and opportunities.

Red Rhino Solutions - A Rare Breed

We work exclusively with our clients to hire the best talent in the market for our hand-picked clients.

We only work on select roles for select clients so you can apply for an honest and straight forward discussion and interview process.

Senior Technical Analyst

Yolk Recruitment are excited to be partnered with one of Wales’ biggest non-profit organisations who service more than 3 million customers whilst contributing more than £840 million to protect the environment.

We’re seeking a Senior Technical Analyst to join our network and infrastructure team. You’ll manage and support enterprise-level networks across multiple vendors and technologies, including Cisco, Palo Alto, ZScaler, and Microsoft Azure. The role combines hands-on technical expertise with leadership responsibilities, particularly in automation, project delivery, and security.

What you’ll do

Deliver and support complex network solutions across LAN, WAN, SD-WAN, and cloud environments.

Lead technical projects, working closely with network architects and security teams.

Mentor junior engineers and review their work.

Optimise network performance and develop automation scripts.

Ensure systems are patched, secure, and highly available.

Monitor infrastructure, investigate incidents, and manage service requests.

Participate in an on-call rota to provide out-of-hours support.

Collaborate with stakeholders, partners, and third-party providers.

Technologies you’ll use

LAN / WAN / SD-WAN

Wireless solutions

Firewalls (Cisco, Palo Alto)

Cisco ISE, ZScaler Cloud Services

Microsoft Azure

Ansible and other automation / DevOps tools

Network monitoring platforms (e.g., SolarWinds, SNMP)

About you

Cisco CCNP (or equivalent) qualification.

Extensive experience in large enterprise networks and cloud infrastructure.

Skilled in Cisco routing/switching, security appliances, wireless, and SD-WAN.

Knowledge of ITIL processes, with 3rd-line support experience.

Strong communicator with proven stakeholder engagement skills.

A team player who can stay calm and effective under pressure.

Think this one’s for you?

If you think this Senior Technical Analyst is for you then apply online.

Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs.

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.

£500-600/day overall assignment rate to umbrella

12-month contract

Remote working

Working with a leading financial services client who are looking for a Polaris SME.

This will be a BAU-type role to support role responsible for maintaining, monitoring, and enhancing the Polaris platform.

Polaris Developer, key responsibilities:

Monitor, troubleshoot and resolve incidents or issues related to the Polaris platform

Deliver small-scale changes, bug fixes and configuration updates as part of BAU support

Recommend process, automation or configuration improvements to enhance the platform’s stability

Maintain up-to-date technical and support documentation, including runbooks and standard operating procedures

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason***,*** please let us know when you apply or talk to the recruiters directly so we can support you.

Senior Infrastructure Engineer (3rd Line)

Senior 3rd Line Infrastructure Engineer Upto £70,000 Basic

Altrincham - Hybrid

The Company

Fintech organisation. They are passionate about delivering innovative, tech-driven solutions that make financial management straightforward.

They are looking for a highly skilled and experienced 3rd Line Infrastructure Engineer to join the infrastructure team. This role requires a true subject matter expert - someone colleagues turn to when the most complex technical issues arise. You will provide advanced troubleshooting, design input, and escalation support across our infrastructure stack, ensuring high availability, security, and performance of our systems.

They offer a hybrid working pattern with very complex and interesting work in the financial sector. Currently 50+ in the technology team with a good company culture.

Key Responsibilities

Act as the final escalation point for complex technical issues across servers, networks, and storage.

Diagnose and resolve deep technical problems, providing clear explanations and mentoring to 1st and 2nd line engineers.

Manage, maintain, and optimise infrastructure including:

Windows Server / Active Directory (including GPO)

VMware vSphere (HA/DRS, vSwitches, performance tuning)

Linux Systems (Ubuntu, services, automation, troubleshooting)

Networking (routing, switching, VLANs, firewalls, VPNs, TCP/IP performance analysis)

Contribute to the design and implementation of new infrastructure projects and improvements.

Analyse and advise on performance tuning, capacity planning, disaster recovery, and high availability strategies.

Provide technical leadership in areas such as:

Virtualised environment performance and uptime

Active directory configuration and security

Network performance

Ensure infrastructure security, compliance, and resilience best practices are consistently applied.

Required Skills & Experience

Windows Server & Active Directory: Deep understanding of AD internals, authentication protocols, and directory services.

Virtualisation: Expert knowledge of VMware vSphere (vCenter, ESXi, clustering, storage, networking).

Linux Administration: Strong command-line expertise, system hardening, and cross-platform integration.

Networking: In-depth TCP/IP knowledge, subnetting, routing, switching, and performance analysis.

Storage & Backup: RAID design, SAN/NAS, vSAN, snapshot strategies, backup/restore principles.

Scripting & Automation: PowerShell, Bash, or Python for operational efficiency.

Strong troubleshooting ability, able to explain complex technical concepts in a clear and logical manner.

Desirable Skills

Experience with cloud platforms (Azure, AWS, GCP).

Knowledge of DevOps practices and tools (CI/CD, Infrastructure as Code).

Exposure to containerisation (Docker, Kubernetes).

Familiarity with security frameworks and compliance standards (ISO 27001, CE+).

What You Get

Basic salary - Upto £70,000

23 Days holiday + Bank Holidays + Increases for time in service

Extra days leave for company paid qualifications

Birthday off work

Pension

Hybrid Working pattern from Altrincham HQ - 2-3 days per week

Discounted gym membership

Enhanced maternity and paternity pay

Technical Services Analyst

Landmark Information Group

What it’s like to work at Landmark:

At Landmark, you’ll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and efficient ways to work.

Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things.

We offer a range of benefits to support your well-being and career growth, including:

Competitive Salary

Generous Holiday Allowance: 25 days’ holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per year

Annual Lifestyle Allowance: £300 to spend on an activity of your choice

Pension Scheme: Matched up to 6% for the first 3 years, and up to 10% thereafter

Private Health Insurance: Provided by Vitality

Group Income Protection Scheme

Charitable Fundraising: Matched funding for your efforts

Cycle to Work and Gym Flex Schemes

Internal Coaching and Mentoring: Available throughout your time with us

Training and Career Progression: A strong focus on your development

Family-Friendly Policies

Free Parking

Join us at Landmark and be part of a team that supports your ambitions and growth, both personally and professionally.

The Opportunity

The Technical Services Analyst (LVS) is both a technical and operational role supporting 1st Line Analysts and providing expertise to troubleshoot skills relating to the LVS portfolio of applications.

There is also a requirement to engage with internal and external stakeholders to resolve incident related queries and to provide major incident management.

The role will involve:

Being an ambassador for LVS at every contact with external customers and internal teams alike - focussing on the customer experience; delivering world class service at all times.

Troubleshooting complex IT problems and resolving issues within the boundaries of the role’s remit.

Documenting common problems and liaising with DevOps and Development teams where resolution of a problem requires more detailed knowledge.

Maintaining motivation and focus within a highly technical team, providing input into training requirements for more junior members of the team.

Providing a focus on Knowledge Management and reducing Key Person Dependencies across the team.

Conducting periodic skills gap analysis with 1st Line, Technical Services (LVS) and LVS DevOps resolvers, helping to identify and plan delivery of required training through all tiers.

About you

You will be a strong communicator with excellent problem-solving skills and high attention to detail. You will also have/be:

Previous experience in a technical service desk role, varying hardware and software platforms.

Staff supervisory experience would be an advantage, although not essential.

The ability to understand user requirements and translate into technical solutions.

A structured approach to troubleshooting IT and technical issues.

An understanding of the LVS application portfolio (Dataweb; SPN; Q Mobile; VRM; Vantage Products).

Ideally some exposure to Azure.

IT Degree (or equivalent), CompTIA A+ (or equivalent) and ITIL v3 Foundation would all be an advantage.

Network Manager

PLANET RECRUITMENT SERVICES LTD

Role: Network Manager

Location: Sevenoaks

Salary: £40,000

Benefits

Competitive salary and benefits package

Opportunity to work on diverse and challenging projects

Exposure to a variety of clients

Chance to contribute to the company’s success and growth

Death in Service benefit

Company Pension scheme

25 days annual leave (not including Bank Holidays) increasing with length of service

SAGE Employee benefits

SAGE Employee assistance program

Summary:

Our client is a leading provider of ICT solutions to the education sector in the UK. With over 20 years’ experience, they have a proven track record of delivering high-quality, reliable, and quality solutions to school and colleges.

This is an exciting time to join as we grow to enhance our services and offerings. If you are looking for a company where you can make a real impact and be part of something exciting, then we encourage you to join our team. Our client is looking for talented and motivated individuals who are eager to learn and grow.

Key tasks and Responsibilities:

Ensure a consistent IT support service is delivered to the site. Establish and maintain high quality learning facilities and assist in planning their future development.

Provide overall responsibility for IT service at the site as Network Manager. Including: advanced troubleshooting, ensuring a consistent service level, identifying potential system issues and escalating unresolved problems.

Provide detailed specialist advice and guidance as required to the client on IT requirements.

Work with the Account Managers to highlight system updates and improvements in line with site longer term plans, strategies, or

Oversea the training and up-skilling of the staff on site.

Prioritise staff workloads, mentor, advice and train junior staff on appropriate working practices & procedures.

Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience.

Manage and implement agreed work programmes/practices under the guidance of Senior Staff.

Monitor and manage stock, cataloguing resources and undertaking audits as required.

Be aware of and comply with policies and procedures relating to child protection, Safeguarding, health, safety and security and confidentiality, reporting all concerns to an appropriate person.

To be aware of the site’s responsibilities under the Data Protection Act and GDPR for the security, accuracy and relevance of personal data.

Set up and check hardware and software for normal operation.

Build and configure networked PCs, this could be a standalone setup or via image deployment.

Perform maintenance on user accounts, site servers, and cloud platforms.

Solid understanding of Active Directory, Azure AD, Microsoft 365 administration

Ensure that Helpdesk tickets are updated and resolved in a timely fashion in line with the SLAs.

Follow standard practises to run network monitoring reports or utilities.

Update asset lists or equivalent records for hardware and software on site.

Follow processes and tasks described in site/client disaster recovery and maintenance plans.

Follow instructions to test site backup and malware protection procedures.

Ensure all jobs and issues are logged within the helpdesk and investigated as required.

Carry out checks on the systems as guided.

Work with colleagues and others to maintain health, safety and welfare within the working environment

Ability to effectively communicate (verbally and in writing) technical information at an appropriate level to the required audience.

Be the point of communication with the key site staff, account managers and Senior engineers during any kind of project or incident.

Advise leadership team on areas of concern, whilst liaising with the Account Manager and Senior engineers

Evaluate and systems the support logs to produce detailed management reports and help plan future support service developments.

Act as escalation point for helpdesk tickets raised within the onsite team.

Set support priorities given staff availability and wider IT service demands.

Working with the Senior Engineer to design and implement network infrastructure to meet the client/site requirements.

Manage active network components including switches, routers and firewall.

Maintain Internet filtering systems in line with the client/site policies.

Manage remote access to the client’s internal systems.

Tailor processes to the specific client/site. Report on the effectiveness and impact.

Design, implement procedures on receiving and testing IT equipment.

Design and implement procedures on asset disposal. Make sure disposal meets WEEE requirements.

With the Account manager and Senior Engineer, maintain and regularly review whole site system contingency.

INDIT

Windows 11 Rollout Engineer

NEW CONTRACT ROLE - WINDOWS 11 ROLLOUT ENGINEERS NEEDED

UK-Based Candidates Only Initial 2-3 Month Contract Start ASAP Hybrid (Essex) £150 Per Day Ad-Hoc

To apply, email:

THE OPPORTUNITY

We are supporting a leading Managed Service Provider (MSP) based in Essex who are seeking a Windows 11 Rollout Engineer to join them on an ad-hoc contract basis. This is an excellent opportunity for an experienced IT Engineer to support a large-scale OS migration project.

THE ROLE

Support the rollout of Windows 11 upgrades across client environments

Migrate devices from Windows 10 to Windows 11 efficiently and securely

Troubleshoot and resolve any technical issues during the rollout

Work onsite with client teams, ensuring minimal disruption to business operations

Provide user support and guidance throughout the migration process

REQUIREMENTS

Proven experience with Windows 10 and Windows 11 installation, configuration, and troubleshooting

Previous experience in rollout/migration/desktop refresh projects

Strong knowledge of hardware and software deployment

Excellent communication skills when dealing with end users

Ideally worked in an MSP environment

Must be based in Essex or surrounding areas and available to work onsite ad-hoc

TO BE CONSIDERED

Please apply directly by emailing with your CV and availability.

IT Engineer Role

Randstad Technologies

Contract Opportunity: Senior Analyst III, Infrastructure Services (L12)

Location: Aldermaston, near Reading, Berkshire (on-site)

Contract Duration: 7 months

IR35 Status: Inside IR35

Clearance: SC (Security Check) clearance is mandatory

Dual Nationals: Not considered

Ready to make an impact on a large-scale tech refresh project? We’re looking for a Senior Analyst III, Infrastructure Services to join our team for a critical, seven-month contract. This is a chance to use your expertise to help deploy a massive upgrade of approximately

This isn’t just about technical skills; it’s about being at the forefront of a major infrastructure project. You’ll be working directly with users, ensuring a smooth transition to Windows 11, and troubleshooting issues on the fly. We need someone who can handle the fast pace of a peak workload period and deliver results

What You’ll Be Doing

Tech Refresh: You’ll be the go-to person for our hardware and software refresh initiative, handling tasks like applying Windows 11 upgrades and rebuilding devices.

Active Support: Use ServiceNow to book and track user appointments, then get hands-on with devices

Troubleshooting Ace: You’ll perform system health checks, manage disk space, and resolve a wide range of technical issues to keep things running smoothly.

Customer Facing: Your strong communication skills will be key as you work directly with users to ensure a seamless upgrade experience.

Problem-Solver: You’ll capture installed applications and peripherals, update user records, and handle Active Directory (AD) group management.

What You’ll Need to Succeed

Experience with

Windows 10 & 11 and strong troubleshooting skills for devices and applications.

Knowledge of

Active Directory (AD), including adding objects and groups.

Experience with

MS Surface Pro devices or similar hardware is a plus.

Familiarity with

SCCM Task Sequence (TS) building.

An active

SC Security Clearance is a hard requirement for this role.

Excellent customer-facing skills and the ability to work effectively in a team.

This is a fantastic opportunity to add a high-profile project to your resume and play a direct part in a significant IT transformation. If you’re ready for the challenge, we want to hear from you.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Senior Information Services Manager - Poole - Up to £39,500

Senior Information Services Manager - Poole - Salary up to £39,500

Our client is seeking a Senior Information Services Manager to lead the management and development of IT systems and infrastructure. This role involves overseeing a skilled team, ensuring robust security and data protection, driving continuous service improvements, managing supplier relationships, and supporting digital projects. The successful candidate will ensure reliable, efficient IT operations across multiple sites, delivering innovative technology solutions while maintaining compliance with relevant standards and regulations.

Responsibilities:

Lead the operation, maintenance, and development of ICT systems, ensuring performance, security, and reliability

Manage and mentor the IT team, supporting training and workload management

Oversee support services and helpdesk operations, ensuring timely issue resolution

Develop and implement disaster recovery plans, security protocols, and data protection measures

Maintain infrastructure including networks, devices, software, and licensing

Drive continuous improvement through monitoring, feedback, and service targets

Assess and introduce new technologies to support operational efficiency

Develop and enforce ICT policies, procedures, and standards

Manage supplier relationships and service contracts

Coordinate asset management, including procurement, compliance, and lifecycle planning

Support digital projects and organisational change initiatives

Ensure compliance with data protection, health & safety, and security requirements

Experience & Skills required

Significant experience in a comparable technical role

Demonstrated leadership skills

In-depth knowledge of Microsoft frameworks

Strong background in networking infrastructure

Advanced IT certifications such as CompTIA and CASP+

Relevant networking qualifications

Experience with JIRA Service Management

ITIL Practitioner certification

Benefits

Competitive salary up to £39,500

Career progression opportunities

Generous pension scheme

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

About the Role:To provide 3rd line technical support to our internal and external users, ensuring their incidents are resolved in an efficient and professional manner and in line with service level commitments. The post holder is responsible for the provision of technical support and maintenance to all supported IT business systems, hardware and applications. Fundamental to the role is the ability to offer exceptional customer service, through excellent written, oral and organisational skills, whilst delivering accurate technical resolutions to issues. It is critical you manage your own time and workload to process multiple incidents at the same time, and ensure effective resolution. In this role, you’ll have the freedom to explore and provide the best solutions for our users and in turn develop your technical skills by supporting some challenging and interesting products and technologies.Key Responsibilities:- Prioritising and assess the impact of new incidents via phone, email, Microsoft Teams and our help desk system- Incident and Queue Management- Implementing first time fixes and resolving technical issues at a 3rd line support level- Providing first point contact support to our users and maintaining excellent customer service via phone, email, Microsoft Teams and our help desk system- Liaising with colleagues and stakeholders to ensure that services are being delivered effectively and efficientlyJob Requirements:- Prioritising and assess the impact of new incidents via phone, email, Microsoft Teams and our help desk system- Providing first point contact support to our users and maintaining excellent customer service via phone, email, Microsoft Teams and our help desk system- Exceptional customer service skills- Active Directory/Microsoft Entra ID- Microsoft Office 365 AdministrationDesirable Skills & Experience- Microsoft Office 365 Administration- Windows Server Administration- Microsoft SQL Server Administration (Database support, maintenance plan management)- Management and maintenance of our Anti-Virus, MDR/EDR and Cloud Optix platform- Vulnerability Management and resolution

Network Monitoring Specialist

Network Monitoring Specialist - 6-month contract - Fully Remote

My client is seeking a skilled Network Monitoring Specialist to take ownership of their monitoring platforms (SolarWinds) and build effective dashboards to enhance visibility across their expanding network.

This role is critical in ensuring that WAN links between data centres and the internet remain robust, reliable, and free from latency issues.

Key Skills and Experience required from the Network Monitoring Specialist:

Proven experience with network monitoring platforms, specifically SolarWinds and PRTG.

Strong understanding of WAN infrastructure, data centre links, and internet connectivity.

Ability to design and customise dashboards for technical and non-technical stakeholders.

Experience in optimising and tailoring SolarWinds environments to suit customer needs.

Solid troubleshooting and performance analysis skills to pre-empt and resolve latency issues.

Comfortable leading from discovery/build through to maturity and long-term improvements.

Any experience with the following would be beneficial: Cisco, Palo Alto, ClearPass, Aruba, Nexus and Fortinet.

Key Responsibilities of the Network Monitoring Specialist:

Lead the discovery and build phase of network monitoring dashboards, with a focus on WAN links between data centres and internet connectivity.

Configure, optimise, and tailor the customer’s SolarWinds environment for maximum effectiveness.

Documentation to improve monitoring platform moving forward

Work with SolarWinds and PRTG monitoring tools to improve visibility and reporting.

Ensure network performance and proactively identify and resolve potential latency issues as the network expands.

Mature the use of monitoring tools and help embed them into daily operational processes.

Provide recommendations and roadmap improvements for monitoring platforms and tools to support future scalability.

The Network Monitoring Specialist can work fully remote for the duration of the contract.

Apply now to speak with VIQU IT in confidence about the Network Monitoring Specialist role. Or reach out to Connor Smal via the VIQU IT website.

Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply).

For more exciting roles and opportunities like this, please follow us on IT Recruitment.

A confidential UK organisation is seeking an AS400 Technical Lead who can tame the IBM i estate with the skill of a digital lion tamer (minus the whip, plus excellent documentation).

What You’ll Be Doing

Are you the sort of person who dreams in RPG and thinks COBOL is poetry? Brilliant! You’ll be:

Leading the technical cavalry across our environments - from initial setup through transition to steady-state bliss

Playing performance detective - monitoring, alerting, and keeping our systems purring like well-oiled mainframes

Mastering the dark arts of PTFs, change management, and keeping everything current (and secure, naturally)

Crafting disaster recovery plans that actually work - because “have you tried turning it off and on again?” isn’t always viable for production systems

Herding incidents through ITIL processes with the grace of a seasoned shepherd

Creating documentation so clear that your future self will thank you (and so will everyone else)

Collaborating brilliantly with service management, security, and networking teams to hit those all-important SLAs

What We’re Looking For

Essential skills:

Deep IBM i (AS400) wizardry across multiple environments - you know your way around green screens like a native

BRMS mastery (or equivalent backup tooling) - because data loss is not an option

Rock-solid security chops - authority management, auditing, job scheduling, the full monty

SLA-driven service delivery experience with proper reporting and governance (no smoke and mirrors here)

ITIL fluency across Incident, Problem, and Change management - including those heart-stopping emergency changes

Stellar communication skills and the ability to stay calm when everything’s on fire

Bonus points for:

Experience mobilising or migrating IBM i estates to hosted/cloud platforms

UK public sector or regulated environment experience

Service review and KPI expertise

Network connectivity know-how (VPNs, secure remote access, etc.)

The Practical Bits

Flexibility is our middle name:

Contract or permanent - we’re easy either way

Part-time considered for the right candidate (because work-life balance matters)

On-call participation required for those inevitable P1/P2 moments

Remote-first within the UK, with occasional on-site visits when needed

Background checks may apply (nothing too dramatic, we promise)

Important: You’ll need the right to work in the UK - we can’t provide sponsorship for this role.

Ready to lead our AS400 estate into the future? We’d love to hear from you! Apply now and join a team that appreciates both technical excellence and the occasional bit of fun.

M365 SharePoint Online Engineer

We are looking to recruit an experience MS SharePoint engineer. You should be able to demonstrate the ability to provide comprehensive 2nd line support of SharePoint in an Azure, M365 environment. Any experience working with Microsoft Collaboration tools such as Loop, Pulse or Viva will also be an advantage. If you have project experience, delivering Change requests and new SharePoint environments that will be an advantage. In this role if you bring the desire to learn and can demonstrate this along with the track record of supporting SharePoint in a Cloud environment, then this is a role were you will be trained and mentored to become an accomplished SharePoint Systems Engineer and have the opportunity to be involved in extensive project work and grow your SharePoint development capability. In turn you will ideally mentor SharePoint administrators to help improve their wider support skills. This is initially a 6 month FTC and a hybrid role requiring regular attendance at our clients office in Brighton. There is a good chance of extension / going permanent. This is an organisation that genuinely cares about creating an enjoyable and supportive working environment with a good work life balance.Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

IT Support Analyst****Nottingham - Hybrid - PermanentCompetitive Salary

VIQU have partnered with a leading UK law firm seeking an IT Support Analyst. You’ll be the first point of contact for IT issues, keeping technology running smoothly and supporting colleagues across the firm, with hands-on exposure to Office 365 and Active Directory.

Key Responsibilities of the IT Support Analyst:• Act as first point of contact for all IT issues, supporting staff across the firm.• Receive, log, and track incidents, resolving problems using knowledge articles and technical expertise.• Escalate complex issues to the appropriate team when needed.• Provide hands-on support for Office 365, Active Directory, hardware, and software.• Maintain and update the knowledge base to ensure accurate guidance.• Support change activities while minimizing service disruption and adhering to SLAs and security standards.• Share expertise, coach colleagues, and contribute to continuous improvement.• Ensure all work complies with IT policies, procedures, and security requirements.Key Requirements of the IT Support Analyst:• Experience supporting IT systems in a service desk/analyst capacity.• Hands-on experience with Office 365 and Active Directory.• Flexibility to work rotational shifts between 06:00-19:00, with occasional on-call support.• Strong documentation and knowledge base management skills.• High attention to detail with a proactive approach to service improvement.

IT Support Analyst****Nottingham - Hybrid - PermanentCompetitive Salary

Apply now to speak with VIQU IT in confidence about this IT Support Analyst position. Or reach out to Belle Hegarty via the VIQU IT website or at Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply).

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Frequently asked questions

What is a Site Reliability Engineer (SRE)?

A Site Reliability Engineer (SRE) is a professional who applies software engineering principles to IT operations. Their primary goal is to create scalable and highly reliable software systems by automating infrastructure, monitoring applications, and improving system performance.

What skills are typically required for SRE jobs?

Common skills for SRE roles include proficiency in programming languages like Python, Go, or Java, expertise in cloud platforms (AWS, GCP, Azure), knowledge of containerization and orchestration tools (Docker, Kubernetes), experience with monitoring and logging tools, and strong problem-solving abilities.

What types of companies hire Site Reliability Engineers?

Many companies across industries hire SREs, including tech startups, large enterprises, cloud service providers, financial institutions, and e-commerce companies. Any organization with complex, high-availability systems may require SRE expertise.

How can I prepare my resume for SRE job applications?

Highlight your experience with automation, system administration, and software development. Include specific tools and technologies you've worked with, examples of uptime improvements or incident response, and any relevant certifications such as Google’s Professional Cloud DevOps Engineer.

Are remote SRE jobs available on this platform?

Yes, our job board features both on-site and remote Site Reliability Engineer positions, allowing you to find opportunities that fit your location preferences.

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