Entity:

Technology

Job Family Group:

IT&S Group

Job Description:

At bp, we are reimagining how our trading organisation uses technology to unlock new value, strengthen decision-making, and support a rapidly evolving energy landscape. As our Lead Solution Architect for Gas and Power Trading, you will guide the next generation of our trading platform—one that is modern, scalable, and built to meet the real-time demands of global commodity markets. This is a high-impact role where deep domain expertise meets modern engineering, and where your architectural leadership will shape bp’s capability for years to come.

What you will do

In this role, you will lead the end-to-end architecture of our bespoke energy trading solutions. We work closely with traders, product owners, market experts, and engineering teams, and you will bring these viewpoints together to create solutions that are both technically robust and aligned with business ambition.

You will help us modernise our trading platform by applying contemporary design patterns, cloud-native engineering principles, and architectural thinking that supports performance, scalability, and future growth. Throughout the delivery lifecycle, you will provide guidance, ensure alignment across internal and external teams, and champion technical excellence.

You will also play a central part in re-designing trading capabilities across front-, middle-, and back-office workflows, ensuring that every component—from deal capture to optimisation and reporting—works seamlessly together.

Key areas of focus include:

Architecture & Design

You will lead architectural direction for our trading systems, documenting key decisions, making thoughtful trade-offs, and ensuring that every design reflects both functional needs and technical strategy. You will translate complex requirements into solutions that are scalable, maintainable, and ready for real-world trading conditions.

Domain Expertise & Advisory

We depend on your practical knowledge of physical Gas and/or Power trading. You will act as a trusted advisor throughout delivery, supporting design reviews, guiding change initiatives, and helping our business teams understand how architecture decisions support their goals.

Collaboration & Communication

You will work closely with product owners, developers, designers, data engineers, vendor partners, and consultants. Because our trading platform touches so many teams, clear communication and strong coordination will be essential to ensure smooth progress and shared understanding.

Lifecycle Leadership & Operational Excellence

You will apply strong knowledge of the energy trading lifecycle to ensure the solutions we build are robust, resilient, and ready for operational use. We follow Agile ways of working and promote DevOps and CI/CD practices—values that you will help reinforce across teams.

What you will need to be successful

Required

• A degree in Computer Science, Engineering, Mathematics, or a related technical field.
• Deep experience in physical Gas and/or Power trading, including contract optionality, optimisation, scheduling, and an understanding of full lifecycle trade processes.
• Strong knowledge of options modelling and dependency graph concepts.
• Hands-on experience designing modern trading systems using microservices, messaging, caching, and cloud-native patterns.

Architecture & Engineering Skills

Data Architecture:

Technical Architecture:

Integration Expertise:
You understand real-time messaging such as AMQ, API design using JSON and Swagger, and batch processing methods commonly used in trading systems.

Infrastructure & DevOps:
You understand CI/CD workflows, Git-based repositories, automation tools such as Ansible, cloud infrastructure management, and grid computing approaches that support scalability and cost efficiency.

Soft Skills & Delivery Experience

• Strong analytical and problem-solving ability.
• Ability to operate independently or within small agile teams.
• Excellent communication skills—written, verbal, and visual.
• Collaborative mindset and comfort working across multiple disciplines.
• Experience applying Agile frameworks to complex technology environments.

Technical Must-Haves

• Microservices architecture and containerisation
• Cloud hosting (AWS strongly preferred)
• Messaging and caching patterns

Functional Must-Haves

• Full lifecycle understanding of physical energy trading (Gas and/or Power)

Why join us?

This is an opportunity to influence one of bp’s most critical trading platforms and help shape how we build technology that supports real-time decision-making in fast-moving markets. You will work alongside talented engineers, market experts, and product teams who are passionate about solving complex problems in innovative ways. If you enjoy designing systems that push boundaries and want to make a meaningful impact—this role offers exactly that!

Inclusive Hiring Statement

We’re committed to fostering a diverse, equitable, and inclusive environment where every individual feels valued and supported. We welcome applicants from all backgrounds and will provide reasonable accommodations throughout the recruitment process. If you need adjustments at any stage, please let us know—we’re happy to help.

Travel Requirement

No travel is expected with this roleThis role is not eligible for relocation

Remote Type:

This position is not available for remote working

Skills:

Agility core practices, Business modelling, Creativity and Innovation, Data Analysis, Data design, Digital Analytics, Emerging technology monitoring, Information Assurance, Integration, IT Management, IT strategy and planning, Network Design, Requirements definition and management, Risk Management, Service operations and resiliency, Solution Architecture, Systems Development Management, Technical specialism, User Experience Analysis

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

PROBLEM MANAGER

Foreign, Commonwealth & Development Office

Reference number: 434814

Total Package: £43,500 per annum (London), £40,250 (Milton Keynes), £38,500 (East Kilbride)

Contract: Permanent

Location: London, Milton Keynes or East Kilbride

We lead the UK’s diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes.

Your role with us

Problem Manager sits within the Service Centre function in the Information and Digital Directorate. You’ll be responsible for the resolution and control of the root causes of incidents in the IT infrastructure.

The FCDO is in a time of transformation. We’re transitioning our internal systems, landing new digital products, and expanding existing digital products. Continuously, we’re working to improve digital services to provide the best user experience.

As Problem Manager, you’ll conduct thorough investigations to identify the root causes of incidents and errors within the IT infrastructure. Own issues until they’re resolved, mitigated or taken over. You’ll manage service components to ensure they meet business needs and key performance indicators (KPIs). To minimise disruption to services, you’ll develop and implement strategies to resolve identified problems and prevent the reoccurrence of incidents. You’ll identify opportunities for process optimisation. Plus, you’ll implement and supervise change requests, ensuring that service quality is maintained.

We’d like you to create an environment that motivates and empowers teams. You will manage a small team of Problem Analysts, ensuring their dedication to user demand and helping them to realise their career aspirations within digital. Also, you’ll identify the best team makeup depending on the situation and recognising and dealing with issues. You’ll need to be comfortable explaining the basic principles of IT standard continuity management processes and procedures.

Who we’re looking for

You’re committed to striving for continuous improvement – through identifying process optimisation opportunities and contributing to the implementation of solutions. Skilled at problem solving, your adept at resolving and controlling the root causes of incidents preventing their recurrence. You’re familiar with the core technical concepts related to the role and apply them with guidance.

You take initiative at work: owning issues until they are resolved or a new owner is secured. Plus, you’re willing to learn and implement change requests, applying change control procedures to promote successful outcomes.

Collaboration is key for you. Working effectively with technical teams, testing, service assurance, and product managers to ensure exceptional digital service delivery.

We value diversity and inclusion and actively encourage and welcome applications from all communities. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension.

Use your talent and experience to shape our nation’s future, and deliver tangible improvements to millions of lives, including your own.

Apply before 11:55 pm on Monday 16th March 2026.

SC Cleared Microsoft Dynamics 365 DeveloperPermanentSalary: £65,000 - £75,000Location: Remote

Role Overview

We are looking to recruit a SC Cleared Microsoft Dynamics 365 Developer to play a key role in designing, building, and supporting complex Microsoft business solutions. This role focuses on high-quality delivery, strong platform engineering practices, and mentoring other developers, while contributing specialist expertise within defined project or programme scopes.

You will work with a high degree of autonomy under general direction, applying agreed architectures, development standards, and secure coding practices across Dynamics 365 and the Microsoft Power Platform. You will also help resolve complex platform issues, support continuous improvement, and contribute to solution design and delivery decisions.

Key Responsibilities

• Design and implement complex Dynamics 365 and Power Platform solutions within agreed project scope
• Develop, customise, and support Dynamics 365 (Sales and Customer Service) solutions
• Build scalable model-driven apps, canvas apps, and Power Automate flows aligned to agreed architectures and patterns
• Develop custom plugins, workflow activities, and integrations using C#, Microsoft Graph, and the Dataverse SDK
• Lead defined technical workstreams and collaborate with multidisciplinary delivery teams
• Apply and promote Power Platform development standards, patterns, and best practices
• Implement and enhance ALM practices using Power Platform Build Tools and Azure DevOps
• Conduct solution reviews and support quality assurance and testing activities, including automated and UAT testing
• Investigate and resolve complex platform issues, escalating where appropriate
• Mentor junior and mid-level developers, providing technical guidance and coaching
• Evaluate emerging Power Platform capabilities and provide evidence-based recommendations
• Support pre-sales activities through technical demonstrations and solution input
• Identify technical risks, propose mitigation strategies, and contribute to requirements refinement
• Plan and manage own workload to meet delivery timelines and quality expectations
• Actively contribute to agile delivery practices and continuous improvement initiatives

Required Skills & Experience

• Strong experience with Microsoft Dynamics 365 (Customer Engagement) solution design and customisation
• Solid Power Platform experience including model-driven apps, canvas apps, Power Automate, and Power Pages
• Hands-on Dataverse experience (data modelling, relationships, business rules, and security)
• Strong C# development skills using the Dataverse SDK for plugins, workflows, and integrations
• Experience integrating Power Platform with Azure services, custom connectors, APIs, and Logic Apps
• Experience applying ALM principles using Azure DevOps and Power Platform Build Tools
• Solid JavaScript experience for client-side customisation and web resources
• Experience working in agile, multidisciplinary delivery teams
• Strong understanding of security concepts including Dataverse security and role-based access control
• Ability to communicate complex technical concepts clearly to technical and non-technical stakeholders

Desirable Experience

• Experience delivering solutions in secure, regulated, or enterprise environments
• Background in public sector, government, defence, or highly regulated industries
• Microsoft certifications such as PL-400, PL-200, MB-400, or equivalent
• Experience with AI-enabled solutions using AI Builder, Copilot Studio, or Azure AI Services
• Experience with cloud-native Azure solutions integrated with Power Platform
• Knowledge of Power Platform governance and Center of Excellence practices
• Experience with PCF controls and modern web technologies (TypeScript, React)
• Understanding of Power Platform performance optimisation and profiling
• Experience with Azure integration services such as Service Bus, Event Grid, or API Management

Personal Attributes

• Strong communicator with the ability to engage stakeholders at all levels
• Proactive, analytical problem-solver with attention to detail
• Comfortable working autonomously while mentoring and supporting others
• Highly organised, able to manage multiple priorities effectively
• Committed to high standards, secure development, and continuous improvement
• Positive leadership mindset with a strong delivery focus

1735CW

Lead IMS Analyst

Based in our Suffolk, Gloucester, Manchester, Bristol or London office with hybrid working available

PAYE £513.43 or Umbrella £712.58

Job Purpose / Overview

To provide technical expertise to the Integrated Management System (IMS) team, working within the IMS team, the Lead IMS Analyst supports the SZC organisation to update and publish documents. This is a demanding post requiring excellent communication and organisational skills combined with pro-active approach to the diverse workload.

The role of a Lead IMS Analyst at SZC, will have primary responsibility for developing and refining procedures for the Sizewell C (SZC) project. This encompasses creating new procedures, updating, or retiring existing ones, and ensuring adherence to SZC procedure standards within a highly regulated environment. This requires effective management of the procedure work pipeline utilising excellent organisational and prioritisation skills.

Knowledge of and expertise in using BPMN or Enterprise Architecture systems to complete procedure development tasks would be very beneficial. Publication of approved IMS Procedures into the Live environment and publication to the IMS web portal will be supported by the digital team who the role holder will need to build a sound working relationship with.

Collaboration with various stakeholders across the SZC project, delivering process requirements and solutions for system development projects or programmes, and the management of stakeholder relationships are essential aspects of the daily activities. There will also be a need to train and or coach others in procedure development best practices. The role also includes organising and facilitating workshops to define processes, with a specific emphasis on process modelling expertise (Lean/Six Sigma).

The Lead IMS Analyst will lead a team of IMS Analysts to ensure that work is prioritised, and the Sizewell C business has the appropriate support. The Lead IMS Analyst will also develop and coach the IMS Analysts to develop their skills.

Principal Accountabilities

• Work as an integral part of a team contributing to team success, communications and a positive working environment.

• Collaborate with management and project stakeholders to orchestrate and coordinate process improvement project activities, ensuring seamless execution. This includes all related functions (Health and Safety, Security, Environment, Quality etc) and Process Owners for timely document reviews and approvals.

• Provide an effective Process Architecture service to the IMS Governance Manager to help ensure the IMS meets the requirements of regulatory Licence Conditions and international standards for management systems.

• Assessment of the effectiveness of ongoing process improvement initiatives, providing valuable recommendations for refinement.

• Provide expert coaching and guidance to procedure development subject matter experts and project leaders to ensure process, safety, compliance and quality standards are met.

• Development of detailed procedure creation or update plans that encompass goals, milestones, governance requirements and resource allocation, fostering transparent communication.

• Deliver high-quality documents and models consistently within Business-as-Usual work and for projects when required.

• Ensure strategic alignment of process improvement initiatives with overarching organisational goals.

• Create and Present effective procedure related updates at the IRP strategic forum

• Promote the implementation of the IMS throughout the business to meet project milestones.

• Coordinate the flow of business processes between Delivery, Enabling and Support functions.

• Support the publication of updated IMS procedures from the content development library to the live library ensuring object attributes, procedure flowcharts, permissions and relationships are transferred correctly with no adverse effects.

• Coordinate the procedure work pipeline, ensuring timely delivery and prioritisation of tasks based on project milestones and risk profiles.

• Contribute to the development and maintenance of a prioritised procedure work pipeline, ensuring progress status updates are clear and escalating delays appropriately when required.

• Maintain confidentiality of all commercial and sensitive information.

• Maintain data / records so that information is readily available and easily accessible on the project Electronic Documents and Records Management System (EDRMS) i.e. Teamcenter, and any other systems being used by the team

• Effectively use appropriate IT systems to facilitate the preparation of reports, statistics, presentations and other information for the performance and delivery of the IMS.

• Lead the team of IMS Analysts to ensure that the business has the appropriate support and work is prioritised to ensure delivery is effective.

Knowledge, Skills, Qualifications, Experience

Essential

• Experience in managing competing priorities and demands, dealing with ambiguity in a fast-paced work environment, with high levels of attention to detail and accuracy.
• Flexible integrated approach with the ability to multi-task and work on own initiative.
• Excellent organisational skills (flexible / organised / methodical).
• Ability to prioritise workload, meet deadlines, and stay calm under pressure. Consistently meeting and exceeding agreed-upon deadlines by prioritising workloads effectively.
• Strong interpersonal skills. Able to engage credibly within the business and externally. Able to initiate and develop new relationships with people at all levels in the organisation.
• Strong presentation and communication skills - able to present at multiple organisational levels
• Educated to degree level or able to demonstrate experience in highly regulated industry / major project environment.
• Extensive experience in the development, implementation, and maintenance Process Best Practice and Company Procedures
• Excellent understanding and application of process modelling standards and design techniques.
• Capable and experienced with using Visio to create and map processes

Desirable

• Previous experience of working on a large project organisation preferably within the Nuclear Industry.
• LEAN Six Sigma green belt trained, with experience of using this toolset for process improvement
• Experience in the application of nuclear management system standards.
• Experience using PowerBI or equivalent visualisation tool would be useful but is not a key requirement.
• Experience with Orbus iServer or similar tools (MEGA HOPEX, LeanIX, Software AG, Adonis) or someone enthusiastic about technical work and can demonstrate the ability to learn complex systems.
• Strong understanding of Business Process Modelling standards (in particular, BPMN notation).
• Experience in an object-oriented environment with objects, attributes, and relationships.

Qualifications & Experience

Essential

Previous experience in a similar role within the construction or energy sector is required.

Desirable

Degree in Business Administration, Project Management, or a related field is preferred.

A brilliant opportunity for a talented Graduate to work as a Product Specialist, joining a market-leading disruptive software technology firm in London. Offering excellent training, career progression and prospects, this is a unique opportunity to work for a rapidly expanding machine learning software house. This is an ideal time to join this growing organisation and be guided by some of the brightest minds in this field. On a daily basis, you will be working closely with the sales team to deliver Proof of Concepts and assist with live customer projects for a machine learning platform.
Location: Central London 3 days in office / 2 days remote

Salary: Competitive + bonus + healthcare, pension, etc.
Requirements for Product Specialist

• A minimum of a 2.1 bachelors from an internationally renowned University in a STEM or Law related discipline
• At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV)
• Basic scripting knowledge in Python or Bash
• Excellent customer-facing skills
• You have a sales spark - while this role isn’t a focused sales role, this is required due to the nature of the role
• A motivated self-starter with a problem-solving attitude
• Strong aptitude for picking up technologies
• Ability to work with autonomy and as part of a team
• Great communication skills with fluent spoken and written English
• Fluent in Spanish (Business level) would be advantageous

Responsibilities for Product Specialist

• You will be the main point of contact and liaise with clients, internal teams (predominantly the tech team)
• Manage live customer projects from planning to final review
• Provide customer training to new and existing customers
• Deliver workflow advice to customers using the product
• Identify significant new projects
• Basic troubleshooting, and escalation of issues to the tech team
• Gain an in-depth understanding of the companys technology so you can advise customers how to import/export data
• Provide updates to the management team on accounts

What this offers

• Working for an industry-leading software company who have a fantastic track record of successfully hiring and training graduates
• An exciting opportunity supporting projects on a machine learning platform
• A good remuneration and benefits package

Applications

If you and bilingual, have top academics and would like to apply, we would love to hear from you. Please ensure when applying you include your degree classification/GPA and your A Level grades (or UCAS equivalent) on your CV. Please send an up-to-date CV via the relevant link.

Were committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing (if this email address has been removed by the job-board, full details for contact are available on our website).
Keywords: Entry-Level / Trainee / Graduate / Technology Solutions Specialist / AI Product Expert / Customer Success Specialist / Product Relationship Manager / Technical Sales Consultant / Product Advocate / Client Solutions Specialist / Technology Integration Specialist / Customer Engagement Specialist / Solution Architect / Software Engineer / Product Consultant / Customer Experience Manager / Technology Specialist / Product Liaison Officer / Sales Support Specialist / Implementation Consultant / Customer Technology Advisor / Python / Bash

Assurance Product Owner, Product Specialist, Knowledge Management, Audit Technology, Fintech, Heavily Regulated Background ESSENTIAL, AI, Mainly Remote with Global Travel

Assurance / Technology Product Owner required to join a global Professional Services business based in Central London. However, this is practically a remote role, but when travel is required (to London, Europe and the States on occasions it will be bi-monthly travel for team collaboration), you will be reimbursed for your travel and accommodation.

This Product Owner will have an Assurance (Technology and / or Business) first background, who understands how to navigate through hardened Dev Teams. Ideally you will have experience with Knowledge Managementand you will have a passion for, and experience with AI.

We need someone who thinks like this:

How do I bring a Product into the AI Agentic World

How would I plan to imbed AI Agents?

With something as complex as this, in terms of the sheer amount of Knowledge Management information involved, how would I plan to tag the agents with the right amount of knowledge?

How do I communicate this to the business, ready for launch?

Coming from a heavy regulated environment such as Accounting, Financial Services, Fintech, Legal, Assurance, Insurance etc is ESSENTIAL. You must have experience with firm with solid governance, compliance and regulatory boundaries.

In summary Assurance first, along with Knowledge Management experienceand experience with AI. A Product Owner exposure in a heavily regulated environment and a fantastic attitude. This is simply what we essentially need here. Being part of products in the B2B world, or part of big, significant internal, highly regulated products. You will also be able to give strong examples of success in topics such as handling last minute changes to priorities, along with a proven ability to deliver key solutions.

As this has global coverage, there may be some early / late calls. You must be prepared for this. There will be give and take with times, along with some flexibility if things are becoming quite taxing. However, we want someone dedicated and definitely not someone who wants a hardened 9am 5pm kind of position!Read on for more details

Experience required:

At least 3 years experience as a Product Owner in a complex, professional global environment

Assurance (technology and / or business) first background with an understanding of how to navigate through development teams

AI experience where you have preferably launch AI related products, or at least had them ready for launch

Understanding of Agentic AI, along with how to set up AI agents

Experience of communicating with 3rdParty suppliers, along with knowing how to get the best out of them

Global experience is preferred with the appreciation this is Global coverage, sometimes working outside of a standard 9am to 5pm structure

Strong Knowledge Management experience with a passion for new technologies

Knowledge of developing, analysing and designing digital products and software applications

Strong stakeholder management skills at all levels with excellent communication skills both verbal and written

Strong understanding of Agile

Proactive self-starter capable of managing multiple priorities in a face-paced environment

Knowledge of MS Office productivity, communication & collaboration technologies

Effectively demonstrate teamwork skills, problem solving skills, initiative and integrity

Excellent English language proficiency and good interpersonal communication skills

This is an excellent opportunity and salary is dependent upon experience. Apply now for more details

Role/Job Title: AWS Solution Designer
Work Location: London / Edinburgh
Mode of Working: Hybrid
Office Requirement: 2 days in office
The RoleAWS Solution Designer (with GenAI experience)Your responsibilities: Lead end to end GenAI initiatives including model creation, finetuning, benchmarking, evaluation, and RAG system design.
Drive LLM evaluation frameworks ensuring accuracy, safety, robustness, and alignment with business and compliance needs.
Manage delivery of AI and data projects, ensuring timelines, quality, governance, and cross functional alignment.
Collaborate with senior stakeholders to translate commercial and institutional business objectives into scalable AI and analytics solutions.
Provide techno managerial leadership across teams, enabling execution excellence, innovation, and adoption of GenAI capabilities.
A hands-on experience on Gen AI solutions would be preferableYour ProfileEssential skills/knowledge/experience: Techno manager with experience hands-on(preferably)/delivery on GenAI - Models creation, Finetuning, Benchmarking and evaluation, RAG, LLM evaluation. Stake holder management, Delivery management.

Our client, a reputable entity in the Insurtech, Fintech, Technology, and Medical sectors, is in search of a Lead Solutions Architect. This is a permanent role with a hybrid working pattern, requiring two days per week in any of our client’s offices. We are open to discussing flexible working hours.

About The Role:

This newly created position will bridge various entities within the organisation, ensuring intellectual property, platforms, and new developments are transferred, adopted, and co-developed effectively. The primary focus will be on advancing health insurance systems to deliver meaningful impact at scale.

Key Responsibilities:

Technology Transfer & Governance:

• Manage targeted and structured transfer of code, services, and assets.
• Maintain authoritative documentation covering functional scope, design, architecture, and code status.
• Ensure remediation backlogs are tracked and closed.

Innovation Scouting & Sharing:

• Monitor new features, R&D, and platform developments.
• Provide visibility to evaluate applicability for Asian markets.
• Curate an Innovation Radar for leadership regarding upcoming platform releases and opportunities.

Joint Development & Collaboration Facilitation:

• Lead the technical framing, design, and planning of joint development initiatives.
• Define architectural blueprints, integration designs, delivery models, and cost/pricing estimates.
• Coordinate multi-party technical teams to deliver agreed-upon outcomes.

Platform Evangelism & Adoption:

• Champion the Vitality Technical Platform (VTP) for health assets.
• Promote adoption of VTP as the foundation for wellness and health solutions in Asia.
• Translate the platform’s value into tangible business benefits for various markets.

Job Requirements:

• Significant experience in enterprise software engineering/architecture.
• Proven track record leading multi-geography, multi-vendor technical collaborations.
• Deep understanding of cloud SaaS architectures and insurance/health-tech domains.
• Hands-on technical credibility (Java, Kafka, AWS) combined with executive presence and negotiation skills.
• Demonstrable expertise in tools/technologies for the design, development, build, testing and deployment of various applications.
• Experience in health insurance systems.

Benefits:

• Bonus schemes to reward performance.
• Employer contribution pension scheme up to 12%.
• Award-winning health insurance with unique rewards.
• Life assurance offering four times annual salary.
• Variety of other employee benefits.

If you are a seasoned IT Architect with a passion for innovation and collaboration, we encourage you to apply now to join our client’s dynamic and talented team.

Description

The Head of Residual Value (RV) and Service, Maintenance and Repair (SMR) Risk sits in the Asset Risk Division, which has the responsibility for forecasting Motability Operation’s key financial risks, including Residual Value and SMR, Insurance Lease Pricing, Economic Capital, as well as producing the customer pricing (Car, WAV PWSS). This role is accountable for delivering residual value and SMR budget forecasts and revaluations of existing forecasts for vehicles on fleet as well as the narrative around the past and future vehicle products and values. This role is key in understanding the transition to electric vehicles and its impact on depreciation dynamics

Reporting to the Chief Asset Risk Officer, the role is a member of the Strategic Leadership team (SLT) with the following key responsibilities:

• You will drive the Asset Risk strategy and ensure success of AR objectives by steering and prioritising AR activity and ways of working as a member of our SLT
• You will lead and develop a team of experts, ensuring they develop and maintain the skills and knowledge needed, remain engaged, and are passionate about effective communication and stakeholder management.
• You will be drawing on broader AR operations support on data & insight, modelling and tools via our matrix way of working, driving objectives for the wider division.
• You will work closely with wider business SLT to drive and ensure delivery of MO strategic objectives, as well as sharing Asset Risk insight
• You will be accountable for delivering the quarterly RV and SMR Reviews and fleet revaluations. This includes the systems, tools and processes that support RV&SMR risk activity e.g. chairing the cross functional RV Forum and SMR forum
• You will be accountable for leading the continuous development of our RV and SMR forecasting approaches as well as supporting outlooks
• You will be accountable for delivering the 5+ year outlook for RVs and SMR budgets, incorporating key factors such as industry and MO volume and risk dynamics, ensuring data informs our understanding of current and future pricing and producing strong insight and story-led narratives
• You will be responsible for managing the financial budget of your team, including associated consultancy spend
• You will champion our purpose of unbiased storytelling grounded in data and expertise
• You will work with the Asset Risk Leadership Team to ensure the requirements of the AR Operations Team are understood, planned and managed for all strategic projects and business as usual activity across the relevant time frames of 12 to 24 months.
• You will work with your fellow Strategic Leadership colleagues to develop strong Asset Risk colleague engagement & wellbeing through effective communication, development and training, recognition and inclusion.
• You will develop collaborative and enduring relationships and be an advocate for Asset Risk and our ways of working internally and also representing MO within the industry and expert areas

Qualifications

• Ability to create and explain complex narratives to influence varied stakeholders, including ExCo members
• Passionate about the intersection of automotive industry, wider economy and consumer choices, and using data to create meaningful insight, building convincing narratives for the future
• Confident in ensuring data accuracy feeding models, insight and forecasts
• Comfortable living in the ‘grey’, predicting a central path while sizing the risks and alternative outcomes and taking a proactive lead on risk management
• Ability to bring together a matrix team to deliver outcomes and drive change
• Commercial awareness: Can understand the business environment, market trends, and the financial impact of decisions to align models with the organisation’s strategic goals
• Ability to develop solutions for complex financial problems

Minimum criteria

You’ll need all of these

• A degree in Economics, Actuarial Science, Statistics, Mathematics or a related field is usually required
• Extensive experience of delivering both strategic insight and key operational activities to a group of multiple stakeholders in a matrix management model
• Extensive experience of leading a team, delivering data based outlooks and complex narratives
• Experience of delivering insight that has made tangible changes in a commercial environment

Desirable criteria

• Master’s Degree in fields like Economics, Data Science, Business Analytics, or a related discipline

Benefits

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 860,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

• We find solutions
• We drive change
• We care

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.

As a Motability Operations team member, the benefits you can expect are:

• Competitive reward package including an annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• 28 days annual leave with option to purchase and sell days
• Free fresh fruit and snacks in the office
• 1 day for volunteering
• Funded Private Medical Insurance cover
• Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
• Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
• Funded health screening for over 50s
• Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
• Employee Discount Scheme with an app to save on the go
• Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
• Generous family leave policies

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.

We are hiring for an Operational Resilience TOM programme looking for an Business Analyst who can work across BAU and Change to help design and embed a new resilience model across a large organisation.

Hybrid: 2 days a week in London based office

Duration: initially till 31/12/2026

Rate: £600pd inside ir35 via umbrella

Role Overview

• Map end-to-end processes, data flows, and create swim lane diagrams
• Support tooling enhancements and resilience capability maturity
• Embed consistent resilience practices and demonstrate continuous improvement
• Analyse and map data, metrics, and controls
• Capture requirements and translate them for technical teams
• Work across multiple business units to understand common vs unique processes

What We Are Looking For

• Strong BA skillset in Financial services/Banking
• Experience in Operational Resilience regulatory or solution-led change (TOM/process improvement)
• Comfortable with data analysis and mapping
• Experience working in large, complex organisations
• Able to work with technical teams and think strategically

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at hays.co.uk

MERJE is seeking an experienced Operations Specialist - Programme Delivery for a leading organisation in the Insurance - Commercial sector. This fixed-term role offers an exciting opportunity to lead complex projects and drive digital transformation using cutting-edge technologies like Microsoft Dynamics 365 and Azure DevOps.

Location: City of London, with flexible working arrangements

The Company

This prestigious institution in the Insurance - Commercial sector is dedicated to providing outstanding services to members and customers. They are committed to innovation, data-driven insights, and implementing impactful programmes that drive sustainable value and operational excellence.

The Role

As the Operations Specialist, you will lead end-to-end delivery of operational and digital projects, ensuring timely and quality execution. This role combines project management, stakeholder engagement, and technical business analysis to drive efficiency and enhance user experience.

Key Responsibilities:

• Lead complex projects across membership provision, international delivery, and tech initiatives
• Gather and analyse business requirements, translating them into functional specifications
• Oversee implementation and optimisation of systems, including Microsoft Dynamics 365
• Drive continuous improvement initiatives and refine processes post-implementation
• Produce dashboards and reports using Power BI and SQL to support decision-making

Required knowledge and experience for the Manager - Programme Delivery - Operations role:

• 5+ years of experience in project management and business analysis within relevant sectors
• Strong expertise in Microsoft Dynamics 365 and leading LMS platforms
• Hands-on experience with DSDM and Azure DevOps
• Proficiency in both Agile and Waterfall delivery methodologies
• Excellent communication and stakeholder management skills

If you’re an experienced Programme Delivery - Operations Specialist looking for a challenging role that combines technical expertise with strategic insight, apply now to join this innovative organisation at the forefront of the Insurance sector.

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Applicants must be located and eligible to work in the UK without sponsorship.

Please note, should feedback not be received within 28 days, unfortunately your application has been unsuccessful. In applying for this role, you may be registered on our database so we can contact you about suitable opportunities in future. Your data will be managed in accordance with our Privacy Policy, which can be found on our website.

If you would like this job advertisement in an alternative format, please contact MERJE directly.

Step Into a Career-Defining Role with One of Fintech s Rising Stars

Are you a hands-on QA Testing Engineer, with a particular focus on workflow-heavy debt recovery processes?

At Debt Register, we re not just transforming the way global businesses recover payments.

Join a high-impact, award-winning team and take your career to new heights with a game-changing SaaS platform already making waves across the UK, Europe, and North America.

The Role at a Glance:

QA Testing Engineer
Epsom, Surrey HQ Hybrid or Remote Working
£30,000
Plus Benefits
Full time, Permanent

Awards: Fintech Winners at the CICM British Credit Awards 2023, Credit & Collections FinTech Supplier Award 2023
Clients: Verizon, Informa plc, Zoopla, Rentokil, Haymarket, SSE, Zendesk, Johnson Controls, ADT and More

Culture: Informality and Flexibility, Work-Life Balance, Wellbeing, Personal Growth and Trust

Your Skills: Manual Functional Testing (SaaS / Enterprise Software). Multi-Step Workflow Validation. State Transition & Timing Logic Testing. Financial Data Accuracy & Reconciliation

Who we are:

We power a financial tool that solves a problem for the majority of B2B Global companies irrespective of size, with a working monetisable model and a path to Global scale.

Having recently launched our MVP, we are currently working with new clients to elicit feedback and improve the usability to support scalable growth.

Feedback from industry professionals has been extremely positive. Our product offering is enhanced further by the current economic landscape.

The QA Testing Engineer Role:

You will be responsible for manually testing complex end-to-end scenarios (timed events, state transitions, escalations, payments, exceptions), ensure data consistency in financial figures, and help improve overall test coverage by partnering with engineering and automation efforts.

This role is ideal for someone who enjoys deep functional testing, is comfortable validating financial data and multi-step processes, and can communicate defects clearly and precisely.

Your Responsibilities:

Manual Workflow Testing

• Test end-to-end chasing flows, including triggers, escalations, exceptions, and regressions.

Data Accuracy & Consistency

• Reconcile dashboards with source records and validate calculations, edge cases, and payment rules.

Defect Reporting & Collaboration

• Raise clear, actionable bugs and flag gaps against business rules.
• Align with Product and Ops on expected outcomes for complex logic.

Supporting Automation

• Maintain automation-ready test cases.
• Identify high-value scenarios and improve testability with engineering.

About You:

Essential

• Experience in manual functional testing within SaaS or enterprise software.
• Confident testing complex, multi-step workflows, including state and time-based logic.
• Strong attention to detail, especially with figures and records.
• Clear, concise written communication engineers can act on quickly.

Nice to Have

• Experience testing financial systems (billing, invoicing, payments, ledger-style data).
• Familiarity with test automation principles and automatable scenarios.
• Exposure to tools like Jira/Linear, TestRail/Xray, Postman, SQL, or APIs.
• Understanding of QA concepts (risk-based, boundary, equivalence testing).

This is a rare opportunity to join a fast-growing, award-winning FinTech at a pivotal stage - post-MVP, scaling with enterprise clients, and building the foundations for global growth.

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Senior Business Analyst Contract 6 months Security Cleared

Our customer has a number of large-scale transformation project running over the next 12-24 months and require a team of Business Analysts to support them on these journeys.

The Business Analyst must have experience in eliciting, analysing and managing complex business requirements, working on large-scale transformation projects, using data and insight to influence decision-making and drive change.

Senior Business Analyst s Essential Skills & Experience:

• Security Cleared Business Analyst
• Happy to attend site 40% of their time (average 2 days per week)
• Ideally having worked with in Financial Services
• Proven background working as a Business Analyst on initiatives or programmes, with accountability for gathering, analysing, and managing business requirements.
• Experience leading workshops and stakeholder discussions to capture requirements and confirm proposed solutions.
• Proven ability to elicit, analyse, and document business and solution requirements, develop operating models and process designs (e.g. BPMN), and assess the impact, risks, and dependencies of proposed system and process changes.
• Understanding of business architecture concepts, with experience working across data lifecycles including analysis, integration, and migration.
• Familiarity with scaled Agile delivery models (including hybrid Agile/Waterfall environments) and possession of relevant professional certifications such as Agile, DevOps, or equivalent.

Senior Business Analyst s experience / project experience could include:

• Experience of working within Financial Services
• Change Enablement project expertise
• Data Management data journey s data analysis, data integration, data migration projects
• Any Payments / Banking project experience, ideally:
  • SAP / ERP Projects
  • Collateral Management
  • T24 experience

Apply now to the Security Cleared Business Analyst and speak with VIQU IT in confidence. Or reach out to Mike McEvoy on via the VIQU IT website.

Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply).

For more exciting roles and opportunities like this, please follow us on IT Recruitment.

AI Technical Consultant Contract

Rate: £700 per day
Contract Length: 3 6 months
Location: Flexible / Hybrid (depending on candidate)

An exciting AI startup is looking for an experienced AI Technical Consultant to join them on a critical project phase. This is a hands-on contract role suited to someone who can operate at both a technical and advisory level, helping shape, deliver, and optimise AI-driven solutions.

You ll work closely with founders, engineers, and stakeholders to translate business requirements into scalable AI solutions, provide technical guidance, and support delivery across the project lifecycle.

Key Responsibilities:

• Act as a technical advisor on AI architecture, model selection, and implementation
• Work closely with engineering and product teams to deliver AI solutions end-to-end
• Provide hands-on input across model development, deployment, and optimisation
• Support stakeholders with technical decision-making and best practice
• Ensure solutions are scalable, ethical, and aligned with business objectives

Required Experience:

• Proven experience as an AI Consultant, AI Engineer, or similar technical role
• Strong understanding of machine learning, AI frameworks, and deployment practices
• Experience working with startups or fast-paced environments
• Ability to communicate complex technical concepts to non-technical stakeholders
• Prior contract experience is highly desirable

This is a fantastic opportunity to work with a high-growth AI startup, influence key technical decisions, and deliver real impact in a short timeframe.

If you re interested email me at (url removed)

Senior Software Implementation Consultant with solid experience configuring software applications or systems for customer requirements (ideally with an interest in AI for solution development) is sought on a remote basis by a multi award international InsurTech based near London.

This organisation develops low code solutions that allows global financial services businesses to automate and improve key business processes.

With an increase in client demand this business are looking for a Senior Implementation Consultant who will work closely with customers to scope and deliver change requests & configs allowing additional functionality to be quickly delivered within the low code solution.

This role would suit an existing software implementation consultant who is looking to step up and work on enterprise level projects with the flexibility to work long term remote with excellent levels of autonomy and scope to progress.

This Senior Software Implementation Consultant should have most of the following key skills:

• Ability to take a client’s technical requirements and configure an application to meet these requirements
• Experience making changes to low-code or configurable applications
• A background in application & system engineering, software development or technical change and release
• Any experience working within insurance would be a plus
• Excellent communication and customer engagement skills
• JSON file format understanding
• A real passion for AI and implementing into business applications

This Senior Software Implementation Consultant will receive the following:

• Starting salary of up to £60,000
• Full remote working
• One on one ‘buddy up’ training scheme with training budget allocation
• Excellent training and progression opportunities
• 26 days holiday plus bank holiday
• Annual pay reviews
• Flexible working hours
• Bonus scheme
• Share options

So if you are a senior Software Implementation Consultant who values a varied, dynamic day to day with loads of training & progression opportunities then please apply now for further information and to be considered.

Senior Software Implementation Consultant

Remote (London, Birmingham hubs)

Low code, FinTech, InsurTech, configuration, JSON, software applications, AI

Kent - Permanent - Hybrid (3 days on-site)

VIQU have partnered with a leading organisation seeking an experienced Business Analyst to join their Portfolio and Technical Initiatives team. This is a front-line, customer-facing role suited to a confident Business Analyst who can own the end-to-end BA process, lead requirements workshops, and operate comfortably across both business and technical stakeholders in a fast-paced, low-hierarchy environment, working across a wide range of systems and initiatives including CRM, finance platforms, cloud infrastructure, and third-party integrations, with the opportunity to help shape and mature the Business Analysis function.

Key Responsibilities:

Lead end-to-end requirements elicitation, analysis, documentation, and validation as a Business Analyst.
Design and facilitate workshops, ideation sessions, and stakeholder meetings across multiple departments.
Translate business needs into clear functional and data requirements, including user stories and journeys.
Collaborate with technical teams across Salesforce, D365 Finance & Operations, AWS, and integrated platforms.
Support project delivery activities, including planning, reporting, and risk and issue management.
Define and use metrics and dashboards to support reporting, recommendations, and decision-making.
Support testing and assurance activities in collaboration with delivery and test leads.

Key Requirements:

4-8 years’ experience working as a Business Analyst on technology or digital initiatives.
Proven ability to independently own and run the full BA life cycle.
Confident leading workshops and engaging senior stakeholders.
Experience working in lean or fast-paced delivery environments (agency, media, FMCG, or similar).
Working knowledge of CRM platforms (Salesforce or D365), cloud environments, and third-party integrations.
Understanding of data governance, validation controls, and hybrid on-prem/cloud environments.
Comfortable working with ambiguity, changing priorities, and multiple concurrent initiatives.

Business Analyst
Kent - Permanent - Hybrid

Apply today to speak with VIQU in confidence or contact Belle Hegarty at (see below) .
Know someone exceptional for this position? Refer them and receive up to £1,000 if successful (terms apply).

My London based, market leading Client is urgently recruiting for an experienced IT Project Manager with a strong track record of delivering finance systems implementations. This role will lead multiple workstreams and work closely with finance, technology, and business stakeholders to deliver complex, high-impact projects on time and within budget.

An accountancy qualification or finance background would be a distinct advantage, enabling effective collaboration with senior finance stakeholders and a strong understanding of financial processes and controls.

Key Responsibilities

• Lead end-to-end delivery of finance systems implementation projects, from initiation through to go-live and post-implementation support
• Manage 3-4 concurrent workstreams, ensuring clear ownership, dependencies, and delivery milestones
• Develop and maintain detailed project plans, RAID logs, budgets, and reporting
• Act as the primary point of contact for senior stakeholders, ensuring clear communication, expectation management, and governance
• Coordinate cross-functional teams including Finance, IT, vendors, and third parties
• Ensure project delivery aligns with business objectives, financial controls, and regulatory requirements
• Support change management, user adoption, and training activities
• Ensure appropriate documentation, controls, and audit trails are in place

Essential Skills & Experience

• Proven experience as an IT Project Manager, delivering complex systems projects
• Strong experience implementing finance or financial systems
• Experience managing multiple workstreams (typically 3-4 in parallel)
• Excellent stakeholder management skills, with the ability to engage at all levels of the organisation
• Solid understanding of project delivery methodologies (e.g. Waterfall, Agile, Hybrid)
• Experience using SharePoint for project documentation and collaboration
• Strong communication, planning, and organisational skills

Desirable / Advantageous Experience

• Accountancy qualification (e.g. ACA, ACCA, CIMA) or strong finance/accounting background
• Experience with Anaplan implementations or financial planning systems
• Experience delivering structured e-invoicing or e-invoicing solutions
• Background working in regulated or finance-heavy environments

Please send an up to date CV for an immediate response and more information on a fantastic opportunity for a truly great Client.

Agile Delivery Manager (SC Cleared)

London (Hybrid)

6 Month Contract

£500/day (Inside IR35)

Agile Delivery Manager needed with active SC Security Clearance to work on an IT Transformation programmes.

6 Month Contract based in London* (Hybrid). Paying up to £500/day (Inside IR35). Start ASAP in February 2026.

Hybrid Working 2-3 days/week remote (WFH), and 2-3 days/week working on-site in the London* office.

A chance to work with a leading global IT and Digital transformation business specialising in delivering large-scale Government projects.

Key experience + tasks will include:

• Agile Delivery Manager ideally with experience of delivering IT Transformation programmes.
• Support decision-making and contribute to shaping delivery approaches.
• Strong understanding of complex IT system and experience working on IT Transformation programmes, ideally Azure
• Procurement knowledge is essential, especially within large, regulated environments
• Ability to understand and work with regulatory frameworks
• Strong background working in Public Sector and ideally Banking / Financial Services
• Experience engaging with programme teams to help shape and guide delivery decision
• Strong stakeholder management skills, including the ability to engage at Board / Senior Management level, including project board meetings, to help guide business decisions.
• Experience of Agile delivery methodologies, Jira tools, and SAFe Agile practices -eg- Quarterly PI Planning.
• Knowledge of software tech + software development methods including: Agile, Scrum, Kanban, TDD + Lean Development.
• SC Security Clearance active essential.

Senior Project Manager Needed !

I am currently supporting one of my Insurance clients who are looking to bring on a senior PM on a 12 month initial contract with scope of extensions. You will be required to go into the London office 1-2 days a week with my client being able to pay up to 700 per day inside IR35.

This project is focused on update/implementing new products for the business.You will be managing an IT Project Team consisting of Business Analyst, Solution Architect and Test Manager.

Experience in implementing PAS solutions is essential for this opportunity. An understanding of MGA, Lloyd’s market and Specialty Insurance operating models, including their unique challenges and requirements would be a nice to have.

Demonstrable experience of delivering critical and complex IT system related projects in enterprise environments is essential for this position along with a strong project management background with recent experience in Insurance.

If this role is of interest please apply with an updated version of your CV and I’ll endeavour to get back to you if suitable.

Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement.

To find out more about Huxley, please visit (url removed)

Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales

FX/Payments Product Owner

Contract: 6 months
Rate: £600 per day (Inside IR35)
Start Date: ASAP

Overview:
We are seeking an experienced FX and Payments Product Owner to join a leading financial services organisation on a six-month contract. This is a key role driving the delivery of innovative, compliant and customer-centric foreign exchange and payments solutions across a complex technology transformation programme.

You will work with multi-country, cross-functional teams, including Technology, Legal, Product, Compliance, Operations and Business, to define, prioritise and deliver new features that enhance customer experience, optimise transaction flows and align with evolving market standards and regulatory expectations.

Key Responsibilities:

• Lead end to end delivery of FX and Payments initiatives from concept through to implementation
• Define and prioritise product backlogs, ensuring alignment with business objectives and compliance requirements
• Collaborate with engineering, design and business teams to deliver seamless, efficient payment experiences
• Support digital transformation and platform integration efforts across global markets
• Ensure adherence to regulatory, risk and compliance frameworks within payments and FX domains
• Track performance and identify opportunities for continuous product enhancement

Skills and Experience:

• Proven experience as a Product Owner or Product Manager within Payments, FX or Transaction Banking
• Strong background in large scale technology transformation and digital platform delivery
• Experience collaborating with multi-country stakeholder groups across diverse business functions
• Excellent communication, analytical and decision-making skills
• A structured, proactive approach with strong problem-solving capabilities
• Previous experience in financial services, fintech or global banking environments is highly desirable

A fantastic opportunity has arisen for an experienced Knowledge and Service Transition Manager to join a global law firm on a permanent basis.

Knowledge and Service Transition Manager

Summary:
The successful candidate will be responsible for managing knowledge management practices and supporting the transition of new or changed IT services into live operation. The role focuses on ensuring operational readiness, minimising service disruption, and enabling effective service delivery across a global technology environment.

Knowledge and Service Transition Manager

Key Responsibilities:
Develop and maintain knowledge management practices aligned with ITIL principles
Manage and optimise the ServiceNow Knowledge Base, ensuring content is accurate and accessible
Work with subject matter experts to capture and maintain technical and service knowledge
Support service transition activities for new or changed services to ensure operational readiness
Identify and manage risks during service introduction, escalating issues where required
Ensure service changes follow agreed Change Management processes
Deliver service documentation and knowledge to support teams ahead of go-live
Conduct post-transition reviews and support continuous improvement

Knowledge and Service Transition Manager

Attributes / Skills:
Experience in Knowledge Management and/or Service Transition within an IT Environment
Understanding of ITIL processes and service lifecycle concepts
Experience working with ServiceNow or similar ITSM platforms
Strong organisational and communication skills
Ability to manage multiple priorities and work collaboratively with stakeholders

Knowledge and Service Transition Manager

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business