Your new company
London-based travel company

Your new role
You will be responsible for leading the design, implementation and management of a digital solution. There is a focus on modernising their systems, automation, and leveraging data to enhance decision-making.

What you’ll need to succeed

• Experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI, Power Virtual Agents)
• Strong Data Engineering background - specifically with Azure Data Factory ETL, Matillion ETL and SQL
• Experience designing and managing Snowflake Data Warehouse solutions
• Strong experience with Qliksense, data modelling and self-service analytics
• Experience in API Development

What you’ll get in return
An exciting opportunity to join an international organisation in financial services. Furthermore, a competitive day rate inside IR35 for this role will be offered in addition to your own dedicated Hays Consultant to guide you through every step of the application process.

What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at (url removed)

We are looking for an experienced Senior Product Manager CRM to lead the development and evolution of a global Salesforce CRM platform. This role is central to delivering a seamless customer journey across marketing, admissions and digital engagement channels.

Reporting into a senior commercial leader, you will own the CRM product vision and roadmap, working closely with IT, regional teams and key stakeholders to ensure the platform drives performance, insight and growth. You will be leading an established team therefore will need proven leadership experience

Key Responsibilities

• Lead the CRM product strategy, roadmap and continuous improvement plan
• Manage global rollouts, new releases, integrations and platform optimisation
• Build a single customer view through strong data integrity and governance
• Deliver advanced dashboards, reporting and conversion performance tracking
• Partner with marketing automation and digital teams to enhance engagement
• Manage external vendors, budgets and business case delivery
• Coach and develop a CRM product team and support regional adoption

About You

• Significant experience in CRM product management and Salesforce delivery
• Strong understanding of customer engagement, marketing automation and analytics
• Proven track record delivering large scale, multi region CRM programmes
• Confident communicator with excellent stakeholder and change management skills
• Data driven, strategic and focused on measurable ROI and outcomes

If you’re passionate about Salesforce CRM product leadership and want to make a global impact, we’d love to hear from you. Apply now!

Contract Data Business Analyst

Location: London Hybrid
£500 to 600 per day Outside IR35
ASAP start
3 month initial contract with view to extend

An established organisation is seeking a Data Business Analyst to play a critical role in the delivery of complex, business critical data and analytics initiative. This role acts as the bridge between business needs and data delivery; ensuring that programmes are grounded in clear requirements, actionable insights, and measurable outcomes.

Key Responsibilities

Gather, analyse, and document business requirements for data, analytics, and reporting initiatives
Translate business needs into clear data requirements, user stories, and acceptance criteria
Work closely with data engineering, analytics, and reporting teams to support delivery
Support testing, UAT, and business sign off of data products and reports
Help ensure data outputs are adopted and deliver business value

Key Skills & Experience

Experience as a Business Analyst on data or analytics programmes
Strong understanding of data, metrics, and reporting environments
Proven ability to engage both technical teams and senior business stakeholders
Clear communicator with strong analytical and problem solving skills
Comfortable working in fast moving, complex environments

Nice to Have

Experience with large scale data transformation or cloud data platforms
Exposure to ERP, CRM, or enterprise analytics environments
Strong experience within Azure environments

Cathcart Technology is acting as an Employment Business in relation to this vacancy.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About JLL

If you’re looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL Workplace Management!

We are looking for a pricing, project and compliance manager for our rapidly growing fire door division, to take new projects from cradle to grave. This person will have a strong facilities management background and have sound knowledge of pricing/tendering, project planning, strong financial awareness, and be able to liaise effectively with stakeholders on both sides of projects.

Duties & Responsibilities

. Taking and understanding information about new projects
. Pricing/estimating and tendering for new work
. Working closely with the AP’s and operations manager to ensure scheduling requirements are met according to risk factor of work as well as operational assurance

. Provide reports, analysis on performance trends and ensure continuous improvement is met across the division
. Use strong financial awareness to be able to prioritise both new and existing work, working closely with the finance business partner and ultimately budget control
. Expected to manage programs of work and be able to manage several projects of work simultaneously while working closely with the operations manager
. Will work closely with the technical manager

. Provide operational support when required

Skills & Experience

• Fully qualified in an FM related trade (Mechanical, Electrical, Carpentry)
• Good all round IT skills
• Experience within a similar position, within facilities management
• Strong financial acumen
• Strong understanding of FM related compliance and procedures
• Good knowledge of risk management

Job Title: CRO Executive

Location: London (hybrid)

Contract

As we transition toward a smoke-free future, we’re embracing bold innovation and digital excellence. This transformation brings immense opportunity, especially in how we engage with adult consumers through smarter, science-backed alternatives to smoking.

Our Smoke-Free Product function is at the heart of this change, becoming more agile, consumer-centric, and data-driven. Within this journey, Conversion Rate Optimization plays a pivotal role. We’re building a culture that values experimentation, continuous learning, and measurable impact-where every test is a step towards delivering better digital experiences.

As part of our growing global Digital Commerce team, we are looking for a CRO executive to help shape best-in-class A/b tests and customer journeys that drive conversion. You will collaborate with web product owners and CX Managers in embedding CRO principles across our platform, Campaigns and Toolboxes-ensuring that every decision is backed by insight, and every improvement is validated through testing.

This is your chance to make a real difference. You’ll advocate for a test-and-learn mindset, champion data-informed decisions, and help scale a culture of experimentation across teams and markets. Together, we’ll turn insights into action and deliver meaningful change for millions of adult smokers worldwide.

About the role:

As a Conversation Rate Optimisation Executive, you’ll play a key role in supporting our Conversion Rate Optimisation team in their next phase of growth. You’ll work closely with the Head of CRO, cross-functional teams-Including UX, Analytics, Audience Insight, Category teams and our Product owners -to coordinate our updates, streamline processes, and identify opportunities to enhance the consumer journey through our personalisation strategy. This is a great opportunity to join a global CRO programme where you can help shape the future of the programme.

Key Responsibilities:

• Assisting the CRO Team with test ideation
• Work cross functionality with UX, Product and our Performance teams to translate insights into a/b tests
• Champion a test and learn mindset across teams and markets.
• Coordinate CRO-related updates such as our team newsletter.
• Track and manage market-specific requests and ensure timely communication of updates.
• Maintain and update internal documentation, including our dedicated SharePoint site and our Jira & Confluence space.
• Prepare regular status roadmap reports for internal stakeholders.
• Assist with administrative and business support tasks as required such as access management system support for a third-party agency

What We’re Looking For:

• 2-3+ years of experience in E-commerce, with a strong focus on CRO
• Excellent written and verbal communication skills with the ability to communicate clearly to stakeholders
• Excellent PowerPoint skills- able to design engaging slides that tell a story.
• Ability to work independently and manage multiple tasks effectively
• A collaborative team player who is adaptable and proactive.
• Experience working with third party vendors or agencies (Desirable but not essential)
• Knowledge of specific a/b testing tools such as Adobe Target/ Optimizely (Desirable but not essential)
• A/b Test process knowledge.

Job Title: Product Manager – Water Supply Systems
Location: West Sussex, RH10, Crawley
Department: Technical
Reports to: Specification Director
Employment Type: Full-time

Salary: £42,000 - £55,000

Overview:
We are seeking a technically skilled and commercially aware Product Manager to lead the development and growth of our Water Supply System product ranges, including copper, steel, multilayer, and plastic systems. This role is key to ensuring our products meet market needs, regulatory standards, and support specification wins through expert technical support.

Key Responsibilities:

• Provide technical expertise and support for Water Supply System products, including specification documentation.
• Manage product group sales targets and growth strategies in line with business objectives.
• Support customers and internal teams with product selection, installation guidance, and system design.
• Ensure product compliance with legislation, market requirements, and relevant approvals.
• Maintain accurate technical data and documentation to support sales and specifications.
• Collaborate with Marketing to develop and approve technical content.
• Deliver technical training internally and externally, including practical certification sessions.
• Provide guidance on installation, fixings, and supports, including site testing.
• Assist in specification sales efforts, including CPD creation and client visits.
• Investigate and resolve product issues, including root cause analysis and reporting.

Success Measures:

• Growth in product group sales
• Specifications achieved
• Brand confidence and market positioning
• Availability and accuracy of product data
• Compliance and approval standards met
• Resolution of product issues and reduction in failure rates
• Training certifications delivered

Person Specification:

Essential Skills & Experience:

• Strong knowledge of mechanical/plumbing products, materials, and systems
• Experience with system design and technical drawings
• Ability to manage technical documentation and electronic files
• Commercial awareness and customer-focused approach
• Willingness to travel for external meetings
• Understanding of the specification market and sales processes

Desirable:

• Experience with Press Fit Systems and installation practices
• Familiarity with fixings, supports, and site testing
• Knowledge of industry hierarchies and certification processes
• Presentation and training delivery skills

Attributes:

• Team player, adaptable, motivated, methodical, dependable
• Strong communicator and problem solver
• Able to take initiative and make informed decisions

Interfaces:

• Internal: Sales, Customer Service, Marketing, Purchasing, Warehouse
• External: Customers, Specifiers, Suppliers, Manufacturers, Trade & Certification Bodies

Thank you for applying for this position. If you have any questions, please contact Shannon Clough at Interaction Recruitment Leeds. 0113 866 2042

INDLEE

Underwriting Operations Analyst / Lloyds Returns / Data Quality / MI / Insurance

6-month FTC Underwriting Operations Analyst opportunity working for a well-established London Market insurer.

• Hybrid working (23 days per week in the London office)
• Competitive benefits
• Salary up to £80k
• Immediate start preferred

KEY SKILLS:

• Non-Financial Lloyds Returns (CMR & MDC platforms) essential
• Strong knowledge of Lloyds returns including PMDr, RRQ, ATIA and Gareat
• Underwriting MI (Power BI)
• Data Quality Processes & Underwriting Controls
• Advanced Excel and analytical capability

Day-to-day duties:

• Complete and submit Non-Financial Lloyds Returns via Core Market Returns (CMR) and Market Data Collections (MDC)
• Produce underwriting packs and materials for internal Underwriting Committees
• Work with Data Management to develop and enhance Underwriting MI (Power BI)
• Support and improve Data Quality Processes and Underwriting Control Frameworks
• Analyse, review and present data across multiple sources

Required skills & experience:

• Minimum 2 years experience producing Non-Financial Lloyds Returns (non-negotiable)
• Strong understanding of CMR and MDC platforms
• Knowledge of Syndicate MI, Data Quality and Underwriting Controls
• Highly numerical with strong analytical skills
• Excellent organisation, prioritisation and attention to detail
• Confident communicator with strong relationship management

THE CLIENT:
A respected London Market insurance organisation with a strong operational and underwriting footprint, offering a collaborative environment and exposure to key underwriting and reporting processes.

Strengthen our team as our SAP Signavio Process Transformation Lead

Location: Home based with travel to client sites/workshop- UK wide

Vetting: Due to security clearance requirements candidates must be eligible for or currently hold SC and be sole UK Nationals.

An exciting opportunity has arisen for an experienced SAP Signavio Process Transformation Lead to join our team to play a critical role in driving enterprise-wide business process transformation for our S/4HANA programs.

You will lead discovery, analysis, and redesign of end-to-end business processes using the SAP Signavio Suite. Acting as the bridge between business leaders, functional teams, and technical delivery, you will ensure that transformation is guided by a process-first approach, supported by real process data, AI-driven insights, and industry best practices.

This role brings together expertise in process architecture, process mining, value management, and continuous improvement to deliver measurable impact across the organization.

What Youll Do:

• Strategic Transformation: Lead the organisations Process-First strategy for S/4HANA migrations, ensuring business outcomes and value drivers dictate solution design.
• Plug & Gain Execution: Use Signavio Process Insights and Process Intelligence to analyse current-state execution patterns and benchmark performance against industry data.
• Process Architecture: Build and govern a unified enterprise process hierarchy in Process Manager aligned with BPMN 2.0 standards and Clean Core principles.
• Value Management: Leverage Process Transformation Manager (PTM) to capture value opportunities, quantify expected ROI, and track post-go-live business benefits.
• AI-Assisted Modeling: Deploy SAP Joule to automate process documentation and surface inefficiencies using AI-driven pattern detection and root cause analysis.
• E2E Synchronization: Maintain the Digital Thread by integrating Signavio models with LeanIX (application mapping) and SAP Cloud ALM (test orchestration), ensuring alignment across architecture and delivery.
• Stakeholder Leadership: Lead Fit-to-Standard and harmonisation workshops; translate C-suite transformation goals into actionable models, designs, and roadmaps for functional and technical teams.

What We Are Looking For:

• Proven experience in Business Transformation or SAP Consulting, including 2+ full Signavio-enabled S/4HANA programs.
• Deep expertise in Signavio Process Intelligence (Signals/SQL), Process Manager, and Collaboration Hub.
• Strong understanding of S/4HANA best practices across finance, supply chain, procurement, or manufacturing.
• Experience integrating Signavio with SAP Datasphere for real-time data ingestion and analytics.
• Strong grasp of SAP Activate methodology and how Signavio accelerates the Discover and Prepare phases.
• Excellent facilitation, communication, and stakeholder management skills.

About DXC

At DXC, youll join a team that values innovation, collaboration, and impact. We work with major global clients to solve complex challenges and build digital solutions that power transformation. Youll have the opportunity to grow your SAP expertise, share your ideas, and be part of a culture that celebrates continuous learning.

You will also benefit from our Flexible Benefits Package including flexible options for private medical insurance, dental, travel cover, and more. You will also have access to exclusive discounts on restaurants and everyday purchases.

Employee Benefits:

• As part of our competitive remuneration package, flexible benefits are available. There is an option to flex up and down on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance
• You will also have access to Perks at Work, a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more

What’s Next

Step into a high-influence role where your Signavio expertise drives real business change, value, and innovation. Apply now!

Company Description

At The Stepstone Group, we have a simple yet very important mission: The right job for everyone. Using our data, platform, and technology, we create opportunities for jobseekers and companies around the world to find a perfect match in fair and equitable way. With over 20 brands across 30+ countries, we strive for fair and unbiased hiring.

Join our team of 4,000+ employees and be part of reshaping the labour market and becoming the worlds leading job platform.

Job Description

Join our team and youll be responsible for working on excellent engineering and managing a team. As a manager, you will be trusted by your team, work with them individually and as a group to help achieve their goals and commitments, and listen, support, mentor, coach, and help them grow to their full potential. As an engineer, you will communicate technical concepts to a varied audience of stakeholders across the business, and together with product owners, scrum masters and business analysts you will be accountable for the results and delivery of the team, with a focus on innovation.

Working in the CRM domain, you will gain valuable experience and progress your career, using newer technologies and defining best practices.

This is so important to us. By joining our team, you will be playing a vital role as together we reimagine the labour market to make it work for everybody.?

Your responsibilities

• Line management, coaching, career progression, planning and growth, for one or two engineering teams, Ensuring that the team is staffed appropriately and protecting its health and having Accountability for the successful delivery of the teams commitments
• Ensuring that excellent engineering and innovation are part of every delivery iteration and the teams roadmap and developing the engineering culture of their team and domain, in the context of the organizational engineering strategy (rapid hypothesis testing, learning from failure, automation, SecDevOps culture)
• Ensuring effective technical knowledge is shared within the team and in collaboration with other teams and Associate Engineering Managers
• Awareness of barriers to innovation, and planning for their removal (through training, removal of technical debt, or other means)
• Occasionally, being able to lend hands-on support to the team working on and using the following technologies: Salesforce (APEX classes, metadata API, etc.) and Salesforce CLI (SFDX), Visual Studio Code, Git, CI/CD, AWS

Qualifications

• People Leader: able to line manage others in line with the organizational policies and adaptable to each individual needs, with a focus on team growth, engagement, ownership and belonging
• Good Communicator: clearly connects and communicates with developers, product owners, stakeholders, and the domains support/leadership team
• Emotional Intelligence and Inclusive Mindset: able to communicate reasoning in clear and simple terms to a diverse audience, flexibility to take different viewpoints and experiences, committed to their own personal and professional growth and that of others, behaves with dignity and respect towards everyone
• Delivery focused: focuses on the delivery of value efficiently and iteratively, and is responsible for fulfilling the teams commitments
• Technical knowledge and understanding of Salesforce (APEX classes, metadata API, etc.) and Salesforce CLI (SFDX); Sales cloud essential,?marketing cloud desirable, CPQ cloud?desirable,?Revenue cloud?desirable,?commerce cloud desirable,?data cloud?desirable,?Certina (FinancialForce) desirable, Visual Studio Code, Git, CI/CD and AWS Cloud (understanding essential, no hands-on experience necessary)

Additional information

Were a community here that cares as much about your life outside work as how you feel when youre with us. Because your job shouldnt take over your life, it should enrich it. Here are some of the benefits we offer:

• 29 days holiday allowance + bank holidays
• Private medical and dental healthcare
• Matching pension contribution of 4 or 5% (after 3 years of service up to 10%)
• 24/7 Employee Assistance Programme
• Life Assurance Cover
• Cycle to work scheme
• Hybrid working model (3 days working fromthe office)
• Volunteering days
• and you can bring your dog to the office onMondays and Fridays!

Our commitment

Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.

As a global business we further our DEI and sustainability progress by working with national and international bodies and are proud to have been recognised for our work - both locally and internationally, including:

• Armed Forces Covenant: Bronze Award, Employer Recognition Scheme
• EcoVadis: Bronze Award
• Fertility Friendly Employer, accredited by Fertility Matters at Work
• RIDI (Recruitment Industry Disability) Awards: Inclusive Technology Award 2024
• Stonewall: Gold Award
• Stonewall: Top 100 Workplace Equality Index (85)

Strengthen our team as our SAP Fiori Technical Lead (UI5 & S/4HANA)

Location: Home based/ Fully remote with travel to client sites/workshops, UK wide

Vetting: Due to security clearance requirements candidates must be eligible for or currently hold SC. The level of SC we need mean we require sole UK nationals.

An exciting opportunity has arisen for a highly skilled SAP Fiori Technical Lead (UI5 & S/4HANA) to lead the design, development, and delivery of modern Fiori/UI5 applications within our S/4HANA landscape.

This role requires strong UI5 expertise, solid backend integration skills (OData/CDS/RAP), and the ability to guide developers and shape SAP UX strategy.

What Youll Do:

• Lead the design, development, and architecture of SAP Fiori and UI5 applications
• Build custom UI5 apps, extend standard Fiori apps, and configure Fiori Launchpad (catalogs, groups, tiles, target mappings)
• Develop and integrate OData services, CDS Views, and support RAP based applications
• Work closely with functional teams to translate business requirements into intuitive UI/UX solutions
• Review and guide development teams code for performance, quality, and best practices
• Troubleshoot UI5 performance, browser issues, and optimize front-end performance
• Collaborate with backend teams for ABAP, CDS, and OData enhancements
• Support S/4HANA project delivery: workshops, technical specs, testing, deployment
• Ensure adherence to SAP Fiori guidelines, security, and UX standards

What We Are Looking For:

• Extensive SAP UI5/Fiori development experience
• Strong skills in UI5, Fiori, JavaScript, HTML5, CSS, XML, debugging tools
• Hands-on development with CDS Views (including UI annotations)
• Experience with OData services (SAP Gateway), BOPF, RAP framework
• Good understanding of S/4HANA architecture and Fiori extensibility
• Experience guiding developers and leading frontend workstreams
• Strong communication skills for stakeholder interaction

Desired Skills

• SAP BTP / CAP / Cloud Foundry experience
• Experience with mobility, responsive UI5 apps, or hybrid apps
• Understanding of ABAP coding concepts (for collaboration)
• Knowledge of APO or other SAP modules (advantage, not mandatory)

About DXC

At DXC, youll join a team that values innovation, collaboration, and impact. We work with major global clients to solve complex challenges and build digital solutions that power transformation. Youll have the opportunity to grow your SAP expertise, share your ideas, and be part of a culture that celebrates continuous learning.

You will also benefit from our Flexible Benefits Package including flexible options for private medical insurance, dental, travel cover, and more. You will also have access to exclusive discounts on restaurants and everyday purchases.

Employee Benefits:

• As part of our competitive remuneration package, flexible benefits are available. There is an option to flex up and down on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance
• You will also have access to Perks at Work, a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more

What’s Next

If youre ready to lead cutting-edge Fiori/UI5 development and influence the future of SAP UX, wed love to hear from you. Apply now!

Wearesupportingawell-establishedconsultancyclientintheirsearchforaServiceNowLeadSolutionArchitect.Thisroleofferstheopportunitytotakeaseniortechnicalleadershipposition,shapinganddeliveringServiceNow-basedsolutionsforadiverserangeofclientsacrossmultiplesectors.

Thesuccessfulcandidatewillberesponsibleforleadingthedesign,delivery,andcontinuousimprovementofServiceNowServiceManagementplatforms,ensuringtheyarescalable,secure,andalignedtoclientandbusinessobjectives.

This role is fully remote

KeyResponsibilities

• Leadthearchitecture,design,anddeliveryofServiceNowsolutionsacrossclientengagements
• Collaboratewithstakeholderstogatherrequirementsandtranslatethemintoeffective,high-qualitysolutiondesigns
• Providetechnicalleadershipanddirectiontodeliveryteams,ensuringarchitecturalintegrityandbestpractice
• DrivecontinuousimprovementofServiceNowplatformsthroughoptimisation,automation,andintegration
• Evaluateandrecommendemergingtechnologies,tools,andframeworkstoenhanceservicedelivery
• Ensuresolutionsalignwithwiderbusinessandtechnologystrategies
• Createandmaintaincleararchitecturaldocumentationcoveringcurrentandfuturestatedesigns
• Participateinandfacilitatetechnicalandprocessworkshops
• Workcloselywithenterprisearchitecturefunctions,includingsupportingconfigurationandinstancemigrationactivities

Leadership&Delivery

Theroleincludesresponsibilityforprovidingtechnicalleadershipandmentorshipacrossmultidisciplinaryteams,supportingthedevelopmentofbusinessanalysts,administrators,developers,andsolutionarchitects.Youwillplayakeyroleinfosteringahigh-performing,collaborative,andengageddeliveryculture.

Fromadeliveryperspective,youwillassesstheimpactofnewrequirementsandleadtheimplementationofproactiveITServiceManagementandOperationscapabilities.Thiswillinvolvethedesign,automation,integration,andmanagementofprimarilyITSMandITOM-relatedtoolsetsandenvironments.

EssentialSkills&Experience

• ExtensiveexperiencedesigninganddeliveringServiceNowsolutionsacrossmultiplemodules
• StrongunderstandingofITILprocessesandservicemanagementbestpractices
• Experienceworkingincomplex,large-scaleenterpriseenvironmentswithmultipleintegrations
• Provenexpertiseinsystemarchitectureandsolutiondesign
• Broadtechnicalunderstanding,includingcloudtechnologies,enterpriseplatforms,cybersecurity,andemergingtechnologiessuchasAIandIoT
• ITILcertification
• Trackrecordofdeliveringcomplex,business-criticalITsolutions
• Strongcommunicationandstakeholderengagementskills
• Abilitytoinfluenceandcollaborateatalllevelsofanorganisation
• Demonstratedleadership,coaching,andmentoringcapability
• Abilitytomanagemultipleworkstreamsanddelivertoagreedtimelines
• Awarenessofcurrenttechnologytrendsandthewidermarket

DesirableSkills&Experience

• ServiceNowCertifiedMasterArchitect(CMA)orCertifiedTechnicalArchitect(CTA)
• Projectmanagementqualifications(e.g.PRINCE2,PMP)
• ExperienceofAgile,Scrum,orsimilardeliverymethodologies

Senior Bid Writer (Public Sector Technology - £10m+ Bids)

Location: Mostly Remote (travel to London once per month)
Role: Full Time, Permanent
Salary: £70,000-£85,000 (DOE) + excellent benefits
Clearance: BPSS Eligible

I am delighted to be partnering with one of the UK’s leading award-winning Technology Consultancies, delivering major digital transformation programmes for central government/public sector organisations nationwide.

They are now seeking an experienced ‘Pure Play’ Senior Bid Writer to support their Bid Management function in winning highly competitive multi-million-pound technology contracts across the UK Public Sector.

This role is specifically for a career Bid Writer whose core strength is producing high-quality written submissions

You will work predominantly from home, with travel to London required once a month, plus very occasional expensed travel to client sites across the UK.

The Role

You will play a key role in writing and shaping winning tender responses for major central government/public sector technology opportunities, including:

• Cloud and infrastructure services
• Software and application delivery
• Digital transformation programmes
• DevOps and modern engineering practices
• IT service management and managed services

These bids are typically large-scale (£10 million+) and require exceptional writing quality, structure, and persuasive messaging.

Experience Required

To be considered, you must have:

• Several years’ experience as a dedicated Bid Writer within public sector IT/technology services
• Proven involvement in major bids valued at £10 million+, where written submissions were pivotal
• Strong technical writing expertise across infrastructure, applications, cloud, digital transformation, DevOps, and ITSM
• Excellent working knowledge of HMG frameworks such as G-Cloud, DOS, CCS and related government procurement routes
• Ability to produce compelling, buyer-focused responses with clear win themes and measurable value
• Strong attention to consistency in tone, messaging, and quality across large submissions
• Confidence working under pressure to tight deadlines
• Self-sufficiency in rapidly acquiring technical and domain knowledge
• Ability to mentor and support junior bid writers in best practice
• APMP certification is desirable but not essential.

Benefits

? Salary £70,000-£85,000 (DOE)
? Performance Bonus - 5%
? 25 days holiday + Bank Holidays
? Enhanced Pension - up to 6% matched
? Dedicated Training & Development Plan
? Professional Membership Budget
? Group Life Insurance
? Private Medical Cover
? Enhanced Maternity/Paternity
? Employee discounts and rewards platform

Interested?

If you are a specialist public sector technology bid writer with experience supporting £multi-million contract submissions, please apply with your latest CV and I will be in touch.

RSG Plc is acting as an Employment Agency in relation to this vacancy.

Applications Service Lead (Specialty Insurance)

Type: Permanent
Salary: £75,000
Location: London (Hybrid, 3 days onsite)

We are seeking an experienced Applications Service Lead or Service Owner with a background in specialty insurance or the London Market to take ownership of service delivery for a suite of core underwriting and claims platforms. This is a role for someone who can coordinate across vendors, product owners, and technical leads to ensure stability and smooth BAU support for business-critical systems.

The Opportunity
You will oversee applications such as Eclipse, Sequel Claims and Guidewire. Your focus will be on ensuring these systems remain stable, incidents are resolved quickly, and releases are delivered seamlessly. This is not a hands-on technical role, but one that requires strong service management, vendor coordination, and insurance domain expertise, ideally within the London Market or Lloyds of London.

You’ll work closely with Engineering Delivery Leads (EDLs), Product Owners, and offshore managed service providers. The role sits within a product-centric model, meaning you’ll align service management directly to application “products” rather than generic IT functions.

Key Responsibilities

• Manage BAU support for core underwriting, claims, and document management applications.
• Act as the bridge between offshore vendors, Product Owners, and EDLs.
• Oversee high-priority incidents (P1/P2) and ensure timely resolution.
• Track defects, sprints, and releases using Azure DevOps.
• Apply ITIL-aligned service management practices via ServiceNow.
• Provide oversight and coordination of vendor performance, service quality, and escalations.
• Maintain knowledge base and manage risk/vulnerability exceptions.

What We’re Looking For

• Strong background in specialty insurance IT service management (essential).
• Experience supporting claims, policy administration, or underwriting applications.
• Proven vendor management skills, ideally with offshore MSPs.
• Familiarity with Agile/DevOps ways of working, including Azure DevOps.
• ITIL knowledge and ServiceNow experience.
• Ability to coordinate delivery and support without direct line management responsibility.

What Will Make You Stand Out

• Demonstrated success in managing application service delivery in the London Market.
• Examples of bridging between vendors, product leads, and delivery teams.
• Experience ensuring BAU stability while supporting product-centric transformation.

Why Apply?
This is a unique opportunity to work at the centre of a product-centric transformation, ensuring the smooth running of core systems that underpin specialty insurance. You’ll gain exposure to a wide range of applications, work closely with product and engineering leads, and play a key role in ensuring stability and delivery in a global environment.

Permanent
Location: Home based
Salary: £70,000 - £80,000

The Opportunity

We’re looking for a Business Central Developer to take ownership of complex BC solutions and help shape the future of a growing Microsoft practice.

This is a hands-on lead role where you’ll drive delivery end to end - from solution design through build, release, and optimisation - working across Business Central, Power Platform, Dataverse, and Azure DevOps. You’ll also play a key role in advancing the use of Copilot and AI-driven agents.

What you’ll be doing

• Leading end-to-end delivery of Business Central solutions (discovery ? design ? build ? deploy ? optimise)
• Designing and building high-quality AL extensions (per-tenant and AppSource-ready)
• Integrating Business Central with Dataverse, Power Platform, and external APIs
• Owning DevOps and CI/CD pipelines (Azure DevOps or GitHub)
• Driving best practice in AL coding, performance, testing, and upgradeability
• Applying Copilot and AI agent solutions to improve productivity and UX
• Providing senior-level technical guidance and Tier-3 support when needed

What we’re looking for

• 3+ years hands-on AL development (Business Central)
• 5+ years in the Microsoft ecosystem (BC, Power Platform, Azure, M365)
• Strong experience with DevOps, Git workflows, and CI/CD
• Proven integration experience with Dataverse and Power Platform
• Solid understanding of Azure AD / Entra ID, OAuth 2.0, and security
• Confident communicator with true end-to-end ownership mindset
• MB-820 certification (or equivalent experience)

Nice to have

• AppSource preparation experience
• Power BI with BC/Dataverse
• Azure Functions, Logic Apps, API Management
• SOLID / DDD / event-driven architecture
• Power Platform or AI certifications (PL-200 / PL-400)

Why apply?

• Lead meaningful, high-impact BC projects
• Work with modern Microsoft tech, AI, and automation
• Hybrid working with flexibility
• Ongoing training, certifications, and career progression
• Competitive salary and benefits

SC Cleared Service Designer - Central Government (Contract)
Duration: ASAP start for an initial 6 months
Rate: £380 per day (Inside IR35)
Location: Remote working with occasional onsite attendance
Clearance: UKSV SC (active)
Nationality: UK Nationals only

We are seeking an experienced SC Cleared Service Designer to support a UK Central Government department on a user-centred digital delivery programme. This is an Inside IR35 engagement, focused on collaborative service design within multidisciplinary agile teams.

The Role

You will play a key role in shaping end-to-end services that meet user needs while aligning with government standards and policy. Working closely with product managers, developers, researchers, and stakeholders, you will help design and iterate services that are accessible, usable, and effective.

Key responsibilities include:

• Designing and mapping end-to-end user journeys across complex public sector services
• Applying GDS standards, service design principles, and user-centred design methods
• Facilitating and contributing to workshops, design critiques, and stakeholder sessions
• Translating user needs, research insights, and policy constraints into service improvements
• Creating service blueprints, journey maps, and artefacts to support delivery teams
• Collaborating within agile, multidisciplinary teams to support continuous delivery
• Supporting service assessments and assurance processes where required
• Clearly documenting design decisions and communicating them to technical and non-technical audiences

About You

Essential experience:

• Active UKSV SC clearance
• Proven experience as a Service Designer in UK Central Government or similar regulated environments
• Strong understanding of GDS standards and the Service Manual
• Experience working in agile delivery teams
• Ability to communicate complex service problems clearly and pragmatically
• Comfortable working remotely with occasional onsite attendance

Nice to Have:

• Experience supporting live services and service assessments
• Background working across discovery, alpha, beta, and live phases
• Familiarity with accessibility standards and inclusive design practices
• Experience collaborating closely with policy and operational teams

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

£400 to £580 a day inside IR35

6 Months Contract - London Based 2 days in the office

A top tier consulting firm is looking for an experienced ServiceNow Delivery Manager to join a high profiled client on a contract basis. As a Delivery Lead, you will sit at the heart of the project, bridging the gap between technical excellence and client satisfaction. You will oversee a diverse group of Functional BAs, Architects, and Developers, fostering a culture of accountability and continuous improvement.

Your key focuses will include:

Overseeing daily operations, managing workstreams, and ensuring every deliverable meets our rigorous quality benchmarks.
Proactively identifying potential bottlenecks or project risks, and presenting clear, actionable solutions to senior leadership.
Acting as the primary liaison for internal and client stakeholders, managing expectations with transparency and professional insight.The successful candidate should have the following skills

Deep experience in leading successful ServiceNow implementations and managing complex product backlogs.
Previous experience within the Financial Services industry is highly desirable and will help you hit the ground running.

£400 to £580 a day inside IR35 | 6 Months Contract | London Based 2 days in the office

If you are an experienced Service Now Delivery Manager looking for your next challenging role where you can truly make an impact then this is the perfect opportunity for you. If interested please apply directly to the AD or send CVs to

Randstad Technologies is acting as an Employment Business in relation to this vacancy

MERJE is seeking an experienced Operations Specialist - Programme Delivery for a leading organisation in the Insurance - Commercial sector. This fixed-term role offers an exciting opportunity to lead complex projects and drive digital transformation using cutting-edge technologies like Microsoft Dynamics 365 and Azure DevOps.

Location: City of London, with flexible working arrangements

The Company

This prestigious institution in the Insurance - Commercial sector is dedicated to providing outstanding services to members and customers. They are committed to innovation, data-driven insights, and implementing impactful programmes that drive sustainable value and operational excellence.

The Role

As the Operations Specialist, you will lead end-to-end delivery of operational and digital projects, ensuring timely and quality execution. This role combines project management, stakeholder engagement, and technical business analysis to drive efficiency and enhance user experience.

Key Responsibilities:

• Lead complex projects across membership provision, international delivery, and tech initiatives
• Gather and analyse business requirements, translating them into functional specifications
• Oversee implementation and optimisation of systems, including Microsoft Dynamics 365
• Drive continuous improvement initiatives and refine processes post-implementation
• Produce dashboards and reports using Power BI and SQL to support decision-making

Required knowledge and experience for the Manager - Programme Delivery - Operations role:

• 5+ years of experience in project management and business analysis within relevant sectors
• Strong expertise in Microsoft Dynamics 365 and leading LMS platforms
• Hands-on experience with DSDM and Azure DevOps
• Proficiency in both Agile and Waterfall delivery methodologies
• Excellent communication and stakeholder management skills

If you’re an experienced Programme Delivery - Operations Specialist looking for a challenging role that combines technical expertise with strategic insight, apply now to join this innovative organisation at the forefront of the Insurance sector.

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Applicants must be located and eligible to work in the UK without sponsorship.

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If you would like this job advertisement in an alternative format, please contact MERJE directly.

IT Applications Manager - Central London

80,000 - 85,000

Well-established and highly profitable construction engineering business is seeking an experienced IT Applications Manager to join them on a permanent basis. This is a critical leadership role within an organisation undergoing significant digital transformation, with ambitious growth and acquisition plans driving demand for scalable, standardised and efficient business applications.

Reporting into the Head of IT, you will lead the delivery, governance and optimisation of business applications across the enterprise. This role blends strategic oversight, hands-on expertise with modern low-code/no-code platforms and direct leadership of a multidisciplinary applications team.

The IT Applications Manager will oversee a suite of core enterprise systems, including but not limited to: Workday, UKG (Kronos), COINS, SharePoint, Snowflake, Autodesk Construction Cloud, Pro-Sapien, Primavera P6 etc.

Responsibilities:

Lead the full lifecycle of low-code/no-code application solutions, from requirements gathering through to deployment, governance and support

Collaborate with business units to identify automation and digital enablement opportunities, improving operational efficiency and data accuracy

Oversee and manage a small internal team (Business/Data Analyst, Software Developer, HR Systems Engineer) alongside two external managed services

Drive application standardisation across business units to reduce duplication, simplify the portfolio and improve scalability

Manage and govern the SharePoint environment, ensuring effective architecture, permissions and content lifecycle management

Oversee the Snowflake data warehouse, ensuring reliable data integrations, access control and performance monitoring

Own vendor relationships for key managed services including COINS and UKG Time & Attendance, ensuring service performance and alignment with business priorities

Support M&A activities by leading the migration and integration of applications and associated data, ensuring compliance and business continuity

Establish governance frameworks, standards and best practices for application development and management

Ensure security, scalability and enterprise alignment for all applications and digital workflows

Promote shared frameworks, templates and components across business systems to accelerate delivery and consistency

Requirements:

Strong experience with low-code/no-code platforms

Proven ability to lead and deliver change management initiatives across business systems

Experience in application standardisation and rationalisation across business units

Leadership experience managing cross-functional teams and vendor relationships

Skilled in business process mapping, workflow automation and data modelling

Familiarity with enterprise integrations and APIs

Strong understanding of IT governance, compliance and security principles

Ideally ITIL certified with experience in ITIL change management

Experience in user enablement, training and digital adoption

Central London - 4 days per week onsite initially, dropping to 3 once passed probation.

Panoramic Associates are supporting a leading organisation with the recruitment of an Interim Senior Director (Products) for an initial 6 months, on a predominantly remote basis. There is a daily rate of up to 1000 p/d available, Inside IR35.

You would be a strategic product leader, providing clear vision, establishing governance frameworks, and bridging market intelligence with portfolio decision-making.

Role:

• Work closely with Product Directors, Engineering, and Go-To-Market Executive Directors
• Make sure product strategy delivers measurable impact and supports the organisation’s continued growth as a global GovTech organisation.
• Lead the company-wide strategic roadmap process.
• Partner with Product Directors to convert strategy into prioritised, outcome-based roadmaps.
• Ensure ongoing roadmap alignment to commercial priorities, customer outcomes, and market developments.
• Lead development of business cases for major initiatives, including market sizing and ROI modelling.
• Translate customer needs, market trends, and competitive dynamics into clear strategic guidance.

Requirements:

• Extensive knowledge and exposure to both UK and international Local Government markets.
• Strong evidence of executive stakeholder management and strategic communication.
• Deep expertise in product strategy, portfolio management, and market analysis.
• Strong financial literacy, including P&L management and ROI modelling.
• Skilled in synthesising customer, market, and business data into strategic direction.
• Strong grounding in modern product practices and agile principles.

Please contact Rebecca Martin for more details.

We are hiring for an Operational Resilience TOM programme looking for an Business Analyst who can work across BAU and Change to help design and embed a new resilience model across a large organisation.

Hybrid: 2 days a week in London based office

Duration: initially till 31/12/2026

Rate: 600pd inside ir35 via umbrella

Role Overview

• Map end-to-end processes, data flows, and create swim lane diagrams
• Support tooling enhancements and resilience capability maturity
• Embed consistent resilience practices and demonstrate continuous improvement
• Analyse and map data, metrics, and controls
• Capture requirements and translate them for technical teams
• Work across multiple business units to understand common vs unique processes

What We Are Looking For

• Strong BA skillset in Financial services/Banking
• Experience in Operational Resilience regulatory or solution-led change (TOM/process improvement)
• Comfortable with data analysis and mapping
• Experience working in large, complex organisations
• Able to work with technical teams and think strategically

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Remote with occasional travel to London and client sites
Salary: circa £50,000-£80,000 + bonus + benefits
We re looking for an ITSM (Ideally ServiceNow or Halo) Consultant to join a growing digital transformation consultancy delivering large-scale ITSM implementations for major UK organisations across financial services, government and defence.

This is a hands-on technical consulting role, working closely with senior client stakeholders to design, configure and deliver scalable, enterprise-grade ITSM solutions.

The Role
You ll take ownership of complex ITSM workstreams while collaborating as part of a wider consulting team. Responsibilities include:

• Designing, configuring and supporting ITSM / ESM solutions
• Delivering end-to-end ITSM platform implementations
• Integrating ITSM software (ServiceNow / Halo) with external systems via APIs
• Supporting discovery, automation and service optimisation initiatives
• Translating client requirements into robust technical solutions
• Contributing to agile delivery (epics, user stories, sprint support)

Skills and experience
You ll bring:

• Strong hands-on experience with ServiceNow, Halo or similar
• Solid understanding of ITIL across the service lifecycle (ITIL v3 Foundation minimum)
• Experience integrating platforms using REST / SOAP APIs
• Knowledge of infrastructure and application discovery tools
• Strong analytical, problem-solving and technical design skills
• Experience working in agile delivery environments