Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As a Lead Service Designer in our digital customer experience team, you’ll own the design of world-class customer journeys and service models across sales and service experiences. You’ll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs.

Sitting within the Customer Experience Centre of Excellence, you’ll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose: to create better experiences for our customers.

What you’ll do:

• Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards.
• Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice.
• Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs.
• Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict.
• Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency.
• Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.

What you’ll bring:

• Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations.
• Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking.
• Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery
• Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys.
• Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments.

We’d love to see examples of your work.
If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas:

• People - How you’ve built, supported, or enabled high-performing teams.
• Process - How you apply scalable user-centred design methods to deliver measurable outcomes.
• Position - How you influence strategy and champion design across an organisation.
• Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact

If you don’t have a formal portfolio, don’t worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact.

The Rewards:

There’s one thing people can’t stop talking about when it comes to : the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

How you’ll work

The hybrid working expectations for this role are 3 days in the office per week.

At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.

Your office base

• London (Osterley)

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

• OR Leeds

Our spacious Leeds tech hub is less than a mile from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Inclusion:

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As a Lead Service Designer in our digital customer experience team, you’ll own the design of world-class customer journeys and service models across sales and service experiences. You’ll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs.

Sitting within the Customer Experience Centre of Excellence, you’ll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose: to create better experiences for our customers.

What you’ll do:

• Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards.
• Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice.
• Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs.
• Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict.
• Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency.
• Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.

What you’ll bring:

• Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations.
• Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking.
• Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery
• Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys.
• Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments.

We’d love to see examples of your work.
If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas:

• People - How you’ve built, supported, or enabled high-performing teams.
• Process - How you apply scalable user-centred design methods to deliver measurable outcomes.
• Position - How you influence strategy and champion design across an organisation.
• Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact

If you don’t have a formal portfolio, don’t worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact.

The Rewards:

There’s one thing people can’t stop talking about when it comes to : the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

How you’ll work

The hybrid working expectations for this role are 3 days in the office per week.

At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.

Your office base

• London (Osterley)

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

• OR Leeds

Our spacious Leeds tech hub is less than a mile from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Inclusion:

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As a Lead Service Designer in our digital customer experience team, you’ll own the design of world-class customer journeys and service models across sales and service experiences. You’ll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs.

Sitting within the Customer Experience Centre of Excellence, you’ll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose: to create better experiences for our customers.

What you’ll do:

• Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards.
• Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice.
• Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs.
• Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict.
• Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency.
• Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.

What you’ll bring:

• Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations.
• Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking.
• Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery
• Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys.
• Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments.

We’d love to see examples of your work.
If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas:

• People - How you’ve built, supported, or enabled high-performing teams.
• Process - How you apply scalable user-centred design methods to deliver measurable outcomes.
• Position - How you influence strategy and champion design across an organisation.
• Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact

If you don’t have a formal portfolio, don’t worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact.

The Rewards:

There’s one thing people can’t stop talking about when it comes to : the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

How you’ll work

The hybrid working expectations for this role are 3 days in the office per week.

At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.

Your office base

• London (Osterley)

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

• OR Leeds

Our spacious Leeds tech hub is less than a mile from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Inclusion:

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As a Lead Service Designer in our digital customer experience team, you’ll own the design of world-class customer journeys and service models across sales and service experiences. You’ll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs.

Sitting within the Customer Experience Centre of Excellence, you’ll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose: to create better experiences for our customers.

What you’ll do:

• Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards.
• Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice.
• Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs.
• Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict.
• Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency.
• Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.

What you’ll bring:

• Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations.
• Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking.
• Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery
• Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys.
• Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments.

We’d love to see examples of your work.
If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas:

• People - How you’ve built, supported, or enabled high-performing teams.
• Process - How you apply scalable user-centred design methods to deliver measurable outcomes.
• Position - How you influence strategy and champion design across an organisation.
• Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact

If you don’t have a formal portfolio, don’t worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact.

The Rewards:

There’s one thing people can’t stop talking about when it comes to : the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

How you’ll work

The hybrid working expectations for this role are 3 days in the office per week.

At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.

Your office base

• London (Osterley)

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

• OR Leeds

Our spacious Leeds tech hub is less than a mile from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Inclusion:

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As a Lead Service Designer in our digital customer experience team, you’ll own the design of world-class customer journeys and service models across sales and service experiences. You’ll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs.

Sitting within the Customer Experience Centre of Excellence, you’ll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose: to create better experiences for our customers.

What you’ll do:

• Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards.
• Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice.
• Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs.
• Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict.
• Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency.
• Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.

What you’ll bring:

• Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations.
• Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking.
• Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery
• Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys.
• Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments.

We’d love to see examples of your work.
If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas:

• People - How you’ve built, supported, or enabled high-performing teams.
• Process - How you apply scalable user-centred design methods to deliver measurable outcomes.
• Position - How you influence strategy and champion design across an organisation.
• Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact

If you don’t have a formal portfolio, don’t worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact.

The Rewards:

There’s one thing people can’t stop talking about when it comes to : the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

How you’ll work

The hybrid working expectations for this role are 3 days in the office per week.

At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.

Your office base

• London (Osterley)

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

• OR Leeds

Our spacious Leeds tech hub is less than a mile from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Inclusion:

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As a Lead Service Designer in our digital customer experience team, you’ll own the design of world-class customer journeys and service models across sales and service experiences. You’ll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs.

Sitting within the Customer Experience Centre of Excellence, you’ll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose: to create better experiences for our customers.

What you’ll do:

• Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards.
• Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice.
• Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs.
• Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict.
• Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency.
• Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.

What you’ll bring:

• Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations.
• Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking.
• Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery
• Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys.
• Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments.

We’d love to see examples of your work.
If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas:

• People - How you’ve built, supported, or enabled high-performing teams.
• Process - How you apply scalable user-centred design methods to deliver measurable outcomes.
• Position - How you influence strategy and champion design across an organisation.
• Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact

If you don’t have a formal portfolio, don’t worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact.

The Rewards:

There’s one thing people can’t stop talking about when it comes to : the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

How you’ll work

The hybrid working expectations for this role are 3 days in the office per week.

At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.

Your office base

• London (Osterley)

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

• OR Leeds

Our spacious Leeds tech hub is less than a mile from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Inclusion:

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As a Lead Service Designer in our digital customer experience team, you’ll own the design of world-class customer journeys and service models across sales and service experiences. You’ll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs.

Sitting within the Customer Experience Centre of Excellence, you’ll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose: to create better experiences for our customers.

What you’ll do:

• Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards.
• Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice.
• Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs.
• Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict.
• Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency.
• Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.

What you’ll bring:

• Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations.
• Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking.
• Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery
• Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys.
• Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments.

We’d love to see examples of your work.
If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas:

• People - How you’ve built, supported, or enabled high-performing teams.
• Process - How you apply scalable user-centred design methods to deliver measurable outcomes.
• Position - How you influence strategy and champion design across an organisation.
• Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact

If you don’t have a formal portfolio, don’t worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact.

The Rewards:

There’s one thing people can’t stop talking about when it comes to : the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

How you’ll work

The hybrid working expectations for this role are 3 days in the office per week.

At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.

Your office base

• London (Osterley)

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

• OR Leeds

Our spacious Leeds tech hub is less than a mile from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Inclusion:

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As a Lead Service Designer in our digital customer experience team, you’ll own the design of world-class customer journeys and service models across sales and service experiences. You’ll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs.

Sitting within the Customer Experience Centre of Excellence, you’ll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose: to create better experiences for our customers.

What you’ll do:

• Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards.
• Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice.
• Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs.
• Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict.
• Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency.
• Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.

What you’ll bring:

• Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations.
• Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking.
• Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery
• Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys.
• Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments.

We’d love to see examples of your work.
If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas:

• People - How you’ve built, supported, or enabled high-performing teams.
• Process - How you apply scalable user-centred design methods to deliver measurable outcomes.
• Position - How you influence strategy and champion design across an organisation.
• Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact

If you don’t have a formal portfolio, don’t worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact.

The Rewards:

There’s one thing people can’t stop talking about when it comes to : the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

How you’ll work

The hybrid working expectations for this role are 3 days in the office per week.

At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.

Your office base

• London (Osterley)

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

• OR Leeds

Our spacious Leeds tech hub is less than a mile from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Inclusion:

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Hybrid - 2 days per week in the Pulborough office

£60,000 - £70,000

Product Manager required to own the success of our clients modern, cloud-native platform. you’ll be accountable for building products that are valuable to customers and viable for the business.

The Role

Working closely with the CTO and engineering team, you’ll shape product strategy, lead discovery, and ensure what they deliver drives real outcomes. You’ll engage directly with external and internal stakeholders, providing direction where there’s uncertainty and owning the outcomes

What You’ll Do

• Establish and scale effective product management practices
• Lead product discovery through research, validation, and market analysis
• Define clear problem statements, success metrics, and priorities
• Collaborate closely with engineering throughout delivery
• Act as the bridge between Sales, Support, leadership, and development
• Define and track KPIs to measure adoption, retention, and customer value
• Champion the customer perspective in every decision

What We’re Looking For

Essential:

• 3+ years’ product management experience (ideally B2B SaaS)
• Strong requirements definition skills (user stories, acceptance criteria, BDD)
• Data-driven and outcome-focused
• Excellent communication skills
• Customer empathy and confident decision-making

Desirable:

• Experience in accounting, finance software
• Familiarity with Agile practices and tools such as Azure DevOps
• Knowledge of SaaS business models

This is an opportunity to join an established, stable business at a pivotal point of transformation - helping shape the future of cloud software within the industry.

To apply please send you CV to

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Job Title: Head of Digital Identity

Location: London / Hybrid

Salary: £45,000 - £65,000 per annum based upon experience plus discretionary bonus and comprehensive benefits

Job Type: Full Time, Permanent

Role Overview:

Digital identity is crucial for building trust in the digital economy, reducing fraud, and supporting innovation across various sectors. the organisation leads industry efforts to promote secure, inclusive, and interoperable digital identity solutions in the UK, working closely with policymakers. A key part of this work is advocating for the UK Digital Identity and Attributes Trust Framework, which sets essential standards to boost market growth and widespread adoption.

At a time when industries are looking to harness the opportunities offered by digital identity technologies, and the UK government is preparing to consult on the next steps of a national digital ID, it has never been more critical for the UK to get market development right. The successful candidate will lead engagement initiatives to promote the UK’s digital identity sector, including organising events, roundtables, and providing thought leadership. This role also involves advocating for digital identity policy, guiding regulatory discussions, and convening industry leaders through the organisation’s Digital Identity Working Group to influence government and drive industry growth.

This high-profile role would see you become an industry expert on digital ID policy, where you will be working at a senior level of policy development, representing members in stakeholder meetings. You will need experience of building close relationships with relevant bodies and key stakeholders, with the ability to react quickly to shifting policy developments and the changing needs of this thriving industry.

Market development is vital to the programme’s success and requires engagement with end user industries like financial services, fraud, transport and more. A strong grasp of the UK Digital Identity and Attributes Trust Framework is essential for understanding its scope. Increasingly, the role also involves how international digital ID systems work together through events, roundtables, and thought leadership. the organisation seeks someone with solid policy and programme experience who can manage sector-wide needs in a fast-paced environment, proactively working with members to shape early debates.

Key Responsibilities:

• Programme Leadership: Lead the development and delivery of the organisation’s digital ID programme, including events, roundtables, workshops and other thought-leadership opportunities that present a co-ordinated approach to addressing member priorities and policy change.
• Policy & Advocacy: Shape and promote effective, inclusive digital identity policy positions in the UK, collaborating with government, regulators, industry partners and civil society.
• Member Engagement: Build and maintain strong relationships with organisation members, including the digital identity working group, to drive insights, participation and co-creation of digital ID initiatives.
• Campaigns & Communications: Lead high-impact campaigns, events, thought leadership and other communication opportunities to raise awareness of digital identity opportunities and strategic priorities.
• Industry expertise: Act as a trusted partner to policymakers, regulatory bodies and government departments working on digital identity.

Essential Knowledge and Experience

• Proven Policy Leadership: Strong track record of leading complex policy, advocacy or technology programmes, preferably in digital identity, digital inclusion, cybersecurity or financial services.
• Sector Expertise: Deep understanding of digital identity markets, including ability to navigate the different parts of the digital ID policy landscape, including the Trust Framework and the Data (Use and Access) Act, The GOV . UK Wallet, and the proposed national digital ID scheme
• Stakeholder Relationships: Experience building and maintaining high-level engagement across government, industry and civil society stakeholders.
• Communication & Influence: Excellent communicator with public speaking experience, able to shape narratives and influence diverse audiences through clear, compelling messaging.
• Programme and Event Delivery: Strong organisational skills with the ability to manage multiple priorities, deliver results and lead cross-functional work. This includes flagship activity in the digital ID programme such as the Digital ID Summit and campaign week.
• Team Collaboration: A collaborative and inclusive leadership style that supports team members, external partners and an engaged membership base. This role will intersect with different programmes including financial services, fraud and smart data. As such, collaboration is a must.

Additional Information:

This is a full time role based out of the organisation’s London offices, however the organisation operates a flexible working policy.

This role profile is a guide to the work that is required but does not form part of any contract of employment and may change from time to time to reflect changing circumstances.

The successful candidate must have permission to work in the UK prior to the commencement of employment.

Please click APPLY to be redirected to our website to apply for this role.

Candidates with experience of: Public Affairs, Policy Manager, Senior Policy Manager, Local Council Policy Manager, Public Sector Programme Management, Digital Identity Programme Manager may also be considered for this role.

Salary: Competitive Location: Hybrid with 2 to 3 days in the London Office and Onsite with partners Contract: Permanent As the rail industry's independent safety, standards and research body the Rail Safety and Standards Board (RSSB) plays a unique role in shaping the future of Great Britain's railway. We sit at the heart of a complex national system, bringing together operators, infrastructure owners, suppliers and government using evidence, insight, digital products and standards to help the industry operate more safely, efficiently and sustainably. With a new Business Plan launching this April and the rail industry experiencing reform and rapid change in technology and data we are poised for our next exciting phase of evolution. We are now seeking a Chief Product & Technology Officer (CPTO) to join the Executive Committee and lead this next chapter shaping how RSSB uses data, technology and product innovation to deliver greater impact, deeper collaboration and lasting value for our members and across the whole rail ecosystem. About the role This is a rare and exciting role for a leader who can combine strategic vision, product thinking, technical depth and the ability to unite a complex ecosystem around shared benefit. The CPTO is a strategic leadership role at the heart of RSSB's mission. Reporting directly to the CEO and serving as a full member of the Executive Committee, you will shape how RSSB uses its data, insight and technology capabilities to deliver high value, widely adopted digital products and services for the rail industry. As CPTO, you will lead the evolution of RSSB's entire product and technology portfolio. You will set a clear strategy that integrates product development, data platforms and digital services into a coherent offer that provides practical, evidence based value across the network. You will ensure that our products are user centred, interoperable and underpinned by modern engineering practices and robust governance. Collaboration and influence are critical. You will co design solutions with members, navigate differing priorities, and build consensus around shared outcomes. You will guide product adoption and real world use, helping members integrate solutions into their operations to support better decision making, improved safety and enhanced performance. Internally, you will oversee RSSB's digital and technology operations, ensuring that platforms are secure, resilient and well governed, and that the organisation makes responsible use of emerging technologies, including AI, in the context of a safety critical sector. You will lead a multidisciplinary team of around 50 colleagues across digital and technology disciplines, fostering a modern, high performing and inclusive culture. As an Executive Committee member, you will also contribute to the broader corporate leadership of RSSB, shaping organisational strategy, culture and long term direction. What you will bring/Essential Criteria Successful candidates will be able to demonstrate: 1. Strategic Vision and Outcomes: Proven experience of setting a clear digital or technology vision and translate it into measurable outcomes in complex, multi-stakeholder environments. 2. Product, Platform and Integration: Experience leading the development of digital products or platforms, including co-design with users, integration across systems, and driving adoption at scale. 3. Technology Operations and Assurance: Sufficient depth of technology leadership to take accountability for resilient, secure and well-governed digital operations, including cyber security, architecture and service continuity. 4. Data-Informed Innovation: Strong understanding of how data, analytics and emerging technologies (including AI) can be used to improve insight, decision-making and risk management, working effectively with specialist teams. 5. Commercial Judgement and Value: Demonstrated ability to balance innovation with affordability, manage budgets and ensure digital investment delivers clear, measurable value for members or users. 6. Influence, Collaboration & Sector Engagement: Credibility and skill in engaging senior leaders, aligning diverse interests and delivering shared outcomes across complex organisational or sector ecosystems. RSSB is open to considering flexible working arrangements. As part of the disability confident scheme, RSSB guarantees to interview all disabled applicants who meet the minimum criteria. This campaign is being supported by our advising consultants, GatenbySanderson. To arrange an informal confidential discussion please contact: For further details and to apply, please click on Apply: Closing Date: Midday, 27th March 2026

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

As a"Lead Content Designer"in our Digital Customer Experience team, you’ll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You’ll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards.

What you’ll do

• Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale.
• Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes.
• Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence.
• Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery.
• Translate insight into action, using research, analytics, and performance data to drive continuous improvement.
• Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions.
• Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints.
• Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice.
• Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success.

What you’ll bring

• Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact.
• Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale.
• Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity.
• Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components.
• Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension.
• Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions.
• Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale.
• Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset.

Portfolio:
Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas:

• People - Helping develop high-performing teams.
• Process - Applying scalable UCD methods that drive measurable outcomes.
• Position - Influencing strategy and embedding design across an organisation.
• Product - Producing provable world-class app-first digital experiences (Outcomes & Impact)

Team overview

Sitting within the"Customer Experience Centre of Excellence, you’ll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose. To create better experiences for our customers.

The rewards

There’s one thing people can’t stop talking about when it comes to : the perks . Here’s a taster:

• Sky Q, for the TV you love all in one place

• The magic of Sky Glass at an exclusive rate

• A generous pension package

• Private healthcare

• Discounted mobile and broadband

• A wide range of Sky VIP rewards and experiences

Inclusion & how you’ll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

OR

Leeds:
Our spacious tech hub is under a mile away from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark.

You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.
We’d love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

As a"Lead Content Designer"in our Digital Customer Experience team, you’ll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You’ll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards.

What you’ll do

• Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale.
• Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes.
• Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence.
• Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery.
• Translate insight into action, using research, analytics, and performance data to drive continuous improvement.
• Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions.
• Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints.
• Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice.
• Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success.

What you’ll bring

• Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact.
• Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale.
• Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity.
• Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components.
• Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension.
• Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions.
• Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale.
• Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset.

Portfolio:
Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas:

• People - Helping develop high-performing teams.
• Process - Applying scalable UCD methods that drive measurable outcomes.
• Position - Influencing strategy and embedding design across an organisation.
• Product - Producing provable world-class app-first digital experiences (Outcomes & Impact)

Team overview

Sitting within the"Customer Experience Centre of Excellence, you’ll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose. To create better experiences for our customers.

The rewards

There’s one thing people can’t stop talking about when it comes to : the perks . Here’s a taster:

• Sky Q, for the TV you love all in one place

• The magic of Sky Glass at an exclusive rate

• A generous pension package

• Private healthcare

• Discounted mobile and broadband

• A wide range of Sky VIP rewards and experiences

Inclusion & how you’ll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

OR

Leeds:
Our spacious tech hub is under a mile away from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark.

You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.
We’d love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

As a"Lead Content Designer"in our Digital Customer Experience team, you’ll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You’ll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards.

What you’ll do

• Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale.
• Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes.
• Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence.
• Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery.
• Translate insight into action, using research, analytics, and performance data to drive continuous improvement.
• Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions.
• Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints.
• Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice.
• Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success.

What you’ll bring

• Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact.
• Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale.
• Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity.
• Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components.
• Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension.
• Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions.
• Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale.
• Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset.

Portfolio:
Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas:

• People - Helping develop high-performing teams.
• Process - Applying scalable UCD methods that drive measurable outcomes.
• Position - Influencing strategy and embedding design across an organisation.
• Product - Producing provable world-class app-first digital experiences (Outcomes & Impact)

Team overview

Sitting within the"Customer Experience Centre of Excellence, you’ll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose. To create better experiences for our customers.

The rewards

There’s one thing people can’t stop talking about when it comes to : the perks . Here’s a taster:

• Sky Q, for the TV you love all in one place

• The magic of Sky Glass at an exclusive rate

• A generous pension package

• Private healthcare

• Discounted mobile and broadband

• A wide range of Sky VIP rewards and experiences

Inclusion & how you’ll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

OR

Leeds:
Our spacious tech hub is under a mile away from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark.

You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.
We’d love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

As a"Lead Content Designer"in our Digital Customer Experience team, you’ll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You’ll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards.

What you’ll do

• Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale.
• Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes.
• Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence.
• Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery.
• Translate insight into action, using research, analytics, and performance data to drive continuous improvement.
• Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions.
• Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints.
• Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice.
• Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success.

What you’ll bring

• Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact.
• Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale.
• Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity.
• Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components.
• Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension.
• Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions.
• Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale.
• Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset.

Portfolio:
Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas:

• People - Helping develop high-performing teams.
• Process - Applying scalable UCD methods that drive measurable outcomes.
• Position - Influencing strategy and embedding design across an organisation.
• Product - Producing provable world-class app-first digital experiences (Outcomes & Impact)

Team overview

Sitting within the"Customer Experience Centre of Excellence, you’ll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose. To create better experiences for our customers.

The rewards

There’s one thing people can’t stop talking about when it comes to : the perks . Here’s a taster:

• Sky Q, for the TV you love all in one place

• The magic of Sky Glass at an exclusive rate

• A generous pension package

• Private healthcare

• Discounted mobile and broadband

• A wide range of Sky VIP rewards and experiences

Inclusion & how you’ll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

OR

Leeds:
Our spacious tech hub is under a mile away from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark.

You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.
We’d love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

As a"Lead Content Designer"in our Digital Customer Experience team, you’ll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You’ll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards.

What you’ll do

• Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale.
• Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes.
• Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence.
• Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery.
• Translate insight into action, using research, analytics, and performance data to drive continuous improvement.
• Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions.
• Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints.
• Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice.
• Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success.

What you’ll bring

• Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact.
• Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale.
• Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity.
• Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components.
• Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension.
• Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions.
• Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale.
• Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset.

Portfolio:
Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas:

• People - Helping develop high-performing teams.
• Process - Applying scalable UCD methods that drive measurable outcomes.
• Position - Influencing strategy and embedding design across an organisation.
• Product - Producing provable world-class app-first digital experiences (Outcomes & Impact)

Team overview

Sitting within the"Customer Experience Centre of Excellence, you’ll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose. To create better experiences for our customers.

The rewards

There’s one thing people can’t stop talking about when it comes to : the perks . Here’s a taster:

• Sky Q, for the TV you love all in one place

• The magic of Sky Glass at an exclusive rate

• A generous pension package

• Private healthcare

• Discounted mobile and broadband

• A wide range of Sky VIP rewards and experiences

Inclusion & how you’ll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

OR

Leeds:
Our spacious tech hub is under a mile away from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark.

You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.
We’d love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Description
Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We’re energisers. One team of 21,000 colleagues that’s energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

At British Gas, our mission is to sell it and mend it.

We’ve been powering the UK’s homes and businesses for over 200 years - but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint.

We’re looking for a Product Manager - Switching to lead and improve the journeys customers take when they switch to or from British Gas. Switching is one of the most important customer and agent moments, and this role ensures those journeys are smooth, reliable and well-supported.

This role begins once a sale is completed and spans account creation, industry registrations, progression to on-supply and first bill, and when customers leave - objections, exit fees and final bill. A key commercial priority is reducing sales leakage and maximising the number of customers who successfully go on-supply.

Working in the AX team, you’ll own the switching product and capability - shaping the tools, rules and improvements that help agents and operational teams handle switching journeys confidently and consistently. You’ll partner closely with operations who run the day-to-day processes as well as Digital Product Managers to ensure switching experiences remain aligned across all channels.

Location - UK flexible with occasional travel to offices for ad-hoc team meetings

About the role

Key accountabilities include:

• Own and improve the switching capability for both gaining and losing customers, ensuring journeys are simple, predictable and easy for colleagues to support.
• Maximise successful onboarding by strengthening the journey from sale, account setup, on-supply and first bill, reducing friction and minimising sales leakage.
• Enhance agent tools and guidance so frontline and back-office colleagues can confidently resolve switching queries and manage complex cases.
• Lead the development and prioritisation of switching capability across account setup, industry flow handling (DTN, IX, CSS, DIP, DCC), objection management, ET resolution and billing.
• Strengthen the loss journey by ensuring objections are raised accurately and promptly and that customers receive clear, accurate final bills on time.
• Work closely with CX and Digital Product Managers to ensure switching communications and touchpoints align across the wider customer experience.
• Drive performance across key switching metrics including switching time, ET rates, objection accuracy, First Bill On Time and Final Bill On Time.
• Collaborate with operations, billing, metering and industry teams to identify and remove switching bottlenecks and improve overall journey reliability.
• Operate confidently within the FMRS switching framework and maintain awareness of upcoming changes such as MHHS.
• Use data, insight and operational feedback to design improvements that make switching faster, clearer and more effective for customers and colleagues.

What we’re looking for

Essential

• Proven experience in Product Management, including backlog ownership, writing user stories, defining requirements and working within agile delivery teams.
• Strong understanding of energy switching and industry flows (DTN, IX, CSS, DIP, DCC).
• Data-driven approach, comfortable using performance metrics, operational insights and failure analysis to guide decisions and measure outcomes.
• Experience working effectively with engineering/technology teams to deliver product changes in complex enterprise environments.
• Ability to work collaboratively across operations, digital, sales and agent-facing teams, aligning diverse groups around a clear product direction.
• Passion for improving agent experience, tooling and switching capability.
• Excellent stakeholder management and communication skills, able to simplify complexity and influence across teams.
• Strong analytical and problem-solving skills, with the ability to break down interconnected journeys and identify root causes.

Desirable

• Experience working within the FMRS switching environment.
• Awareness of MHHS and wider market reform.
• Background in energy retail, billing, metering or operational transformation.

Why should you apply?

We’re not a perfect place - but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/britishgas

If you’re full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.

Are you passionate about shaping the future of cloud and DevOps? Do you thrive at the intersection of business strategy and technology transformation?
We are looking for a Managing Consultant Cloud & DevOps to join a growing Cloud Advisory practice. This is an opportunity to lead large-scale DevOps transformations, shape platform engineering strategies, and influence C-level stakeholders while contributing to the growth of a top-tier consulting practice.

??? Your Role
As a Managing Consultant, you will help organisations accelerate cloud adoption and unlock business value through modern DevOps and platform engineering capabilities.
You will:
?? Lead DevOps Transformation
Assess, define, and implement DevOps capabilities to drive innovation, agility, cost optimisation, and faster time to market
Design DevOps operating models (CI/CD, SRE, DevSecOps, DevX)
Define maturity roadmaps and measurable improvement plans
?? Champion Platform as a Product
Advocate for treating platforms as products with user-centric design
Define platform vision, roadmaps, and lifecycle management
Embed product metrics (OKRs/KPIs, DORA metrics) to drive continuous improvement
?? Drive Product Lifecycle Ownership
Lead platform ideation, launch, iteration, and sunset
Establish governance, support models, and clear documentation standards
?? Maximise Technology Investments
Leverage existing ITSM tools and frameworks
Optimise cloud and DevOps investments to deliver measurable ROI
?? Shape the Future of Platform Engineering

?? Leadership & Commercial Impact
As a senior leader within the practice, you will:
Lead complex, multi-stream transformation programmes
Engage senior stakeholders (CIO, CTO, CDO)
Contribute to and lead proposals, bids, and RFP responses
Support consulting sales in excess of £500,000 per annum
Develop market propositions and thought leadership assets
Mentor and develop high-performing teams

?? Your Profile
You are a strategic thinker and hands-on problem solver who excels in client-facing environments and thrives in ambiguity.
You bring:
Experience designing lean processes across product, engineering, and operations
Consulting or coaching experience in agile and DevOps transformation
Strong understanding of:
Hybrid & multi-cloud environments
CI/CD pipelines
SRE & DevSecOps models
Observability & monitoring platforms
ITIL and ITSM frameworks
Experience defining and tracking OKRs/KPIs
A product-centric mindset applied to platform engineering
Demonstrated cross-functional leadership
Experience in platform product management is highly desirable.

£65,000 - £70,000 DOE + Bonus + Hybrid Working + Company Car + Expenses Paid + Progression + Company Benefits

Chesterfield (Hybrid)

Are you an experienced Technical professional or consultant within the UK water industry looking to lead a newly acquired valve division within a rapidly growing, market-leading engineering group?

Following a recent acquisition, this business is investing heavily in expanding its valve product range across the UK water infrastructure sector. This is a pivotal role where you will take ownership of strategy, drive revenue growth, and act as the senior technical authority for valve solutions within the business.

You will develop and execute sales plans, manage and grow key customer relationships, support tender and specification activity, and provide high-level technical guidance to both clients and internal teams. Working closely with operations, you will ensure projects are delivered smoothly while monitoring market trends and competitor activity to inform strategic decisions.

This role would suit a Technical Valve Specialist or Applications Engineer with strong UK water sector knowledge who is looking for a senior leadership position within a fast-scaling organisation offering genuine progression and long-term growth.

The Role:

• Lead and grow the UK valve product division
  * Develop and execute sales strategy within the water infrastructure sector
  * Manage key accounts and drive new business opportunities
  * Provide technical consultancy and support tender/specification processes
  * Collaborate with operations to ensure successful project delivery
  * Monitor market trends to inform commercial strategy

The Person:

• Proven technical experience within the UK water industry
  * Strong understanding of valve technologies and infrastructure applications
  * Full UK driving licence

If you are interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.

Reference Number: BBBH24101a

Keywords: Technical Sales Manager, Valve Specialist, Water Infrastructure, Utilities, Applications Engineer, Water Industry Sales, Department Lead, Mechanical Engineering, Chesterfield, Midlands, Valves

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C’s, Privacy Policy and Disclaimers which can be found at our website.

Job Role:

• We are seeking an experienced Agile Product Manager to lead product strategy and delivery within the Telecom OSS Plan and Build domain, focusing on network planning, design, and provisioning capabilities.
• The role involves defining and prioritizing product backlogs, aligning with business objectives, and driving end-to-end product lifecycle in an Agile environment.
• You will collaborate with cross-functional teams including architects, developers, and business stakeholders to ensure seamless integration of OSS solutions that enable efficient network rollout and optimization.
• Strong expertise in telecom processes, OSS systems, Agile methodologies, and stakeholder management is essential, along with the ability to translate complex technical requirements into actionable product features that deliver measurable business value.

Key Skills:

• Deep understanding of Telecom OSS Plan & Build processes (network planning, design, provisioning).
• Strong knowledge of Agile frameworks (Scrum, SAFe) and product management best practices.
• Proficiency in requirements gathering, backlog management, and user story creation.
• Excellent stakeholder management, communication, and negotiation skills.
• Familiarity with OSS/BSS systems, APIs, and integration patterns.

Hybrid - 2 days per week in the Pulborough office

60,000 - 70,000

Product Manager required to own the success of our clients modern, cloud-native platform. you’ll be accountable for building products that are valuable to customers and viable for the business.

The Role

Working closely with the CTO and engineering team, you’ll shape product strategy, lead discovery, and ensure what they deliver drives real outcomes. You’ll engage directly with external and internal stakeholders, providing direction where there’s uncertainty and owning the outcomes

What You’ll Do

• Establish and scale effective product management practices
• Lead product discovery through research, validation, and market analysis
• Define clear problem statements, success metrics, and priorities
• Collaborate closely with engineering throughout delivery
• Act as the bridge between Sales, Support, leadership, and development
• Define and track KPIs to measure adoption, retention, and customer value
• Champion the customer perspective in every decision

What We’re Looking For

Essential:

• 3+ years’ product management experience (ideally B2B SaaS)
• Strong requirements definition skills (user stories, acceptance criteria, BDD)
• Data-driven and outcome-focused
• Excellent communication skills
• Customer empathy and confident decision-making

Desirable:

• Experience in accounting, finance software
• Familiarity with Agile practices and tools such as Azure DevOps
• Knowledge of SaaS business models

This is an opportunity to join an established, stable business at a pivotal point of transformation - helping shape the future of cloud software within the industry.

To apply please send you CV to (url removed)

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.