Join Us as our US Curriculum Lead in Learning and Development!

Ideas | People | Trust

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.

We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy – and directly advise the owners and management teams leading them.

We’ll broaden your horizons

Learning and Development (L&D) is a key enabler of our strategy as an Audit Stream and critical to our success. It supports our ability to attract, develop and retain talented people who take pride in their work and successfully deliver for our business. Effective L&D underpins quality and productivity by supporting our people to develop the necessary knowledge and skills to perform their work, helping them reach their personal and professional potential.

Are you ready to broaden your horizons and make a real impact on the future of learning? We’re looking for an Experienced Manager to join our Audit Stream L&D team to lead on the development of our US Curriculum. This is your chance to shape the future of learning in this important area for the business.

About the Role

As our US Curriculum Lead, you’ll manage the entire learning process for our US offering. You’ll be pivotal in transitioning the curriculum into Audit Stream L&D (it currently sits in the business). You’ll work close with our US practitioners, ensuring our learning meets the needs of the business, remains high-quality and is commercially viable. You’ll be responsible for overseeing our QC 1000 response and liaise directly with global and US colleagues, influencing learning strategy for the future. You’ll report directly to the Audit Stream L&D Leadership Team.

Key responsibilities:

• Support the transition plan for the US curriculum, addressing compliance and delivery risks and managing the change process.
• Develop and deliver high quality, impactful and innovative content that meets learner needs and delivers business outcomes.
• Build strategic relationships with SMEs, Global L&D, and the US firm.
• Support the evaluation of learning impact and effectiveness (lead by our Monitoring, Reporting & Compliance team)
• Bring fresh ideas to support effective learning solutions.
• Support the QC 1000 process, optimising our systems, processes and controls in relation to the US curriculum.

What We’re Looking For

• Experienced Manager with an audit background and recent US experience
• Experience of authoring learning content and/or facilitation would be an advantage but is not essential
• Strong relationship and collaboration skills
• Ability to work independently or as part of a team
• Experience with change programmes is beneficial
• Interest in developing self and others through high-quality learning
• Excellent analytical, interpersonal, and communication skills
• Strong data-analytics and problem-solving skills
• Understanding of business strategy and a focus on delivering effectively

This role offers the flexibility to be based anywhere in the UK, with some travel required. If you’re a talented, high-performing individual ready to lead change and support our L&D strategy, we want to hear from you. Apply now and help us redefine service quality in our US sector.

We’re in it together

Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs.

Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work.

We know that collaboration is the key to creating value and satisfying experiences at work, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO.

We’re looking forward to the future

At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy.

Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions.

We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You’ll Do

Transforming the digital products supporting our Functions is a critical enabler of success. This is a dynamic environment, and as such the Product Owner will be crucial in helping to define the digitally enabled future of Global Risk function at BCG.

To help execute this transformation, we are seeking a Product Owner that will lead the digitization of our Global Risk Control Monitoring capabilities. The Product Owner will take end-to-end ownership of Sprint goals, set product roadmap and vision, and drive value realization by translating the customer voice from Risk and across various functions to shape priorities, backlog, product features, and drive innovation for our functional partners. These products include custom dashboards and analytics to track, manage and enable cross-functional teams to take action on emerging and systemic risks. Global Risk Control Monitoring is essential to a wide stakeholder group from Global Risk, Finance, Compliance, Legal, HR and other business functions. The product owner will engage with stakeholders at all levels of seniority and ensure the minimum standards are clear, measures align and evolve with Chief Risk Officer (CRO) and stakeholder priorities, appropriate data is acquired and maintained, and that data-driven insights are surfaced intuitively so that individual risk owners to take quick and clear action to address risk.

Working with a cross-functional squad, you will coordinate closely with your Portfolio Lead to stay aligned on business goals and make sure you are progressing and delivering against them. You will also represent the voices of two distinct customer groups: (I) The Global Risk Function, including CRO priorities, and (II) Front-Line functional Risk Owners who take actions to manage and mitigate various risks across BCG. A successful Product Owner will effectively communicate the needs of these customer groups to drive a shared understanding across the team. To get this work done, you will own and prioritize the backlog of user stories that your Squad members will use to inform their work, and be responsible for supporting and motivating your squad members as a highly-effective team.

Among your responsibilities, you will:

• Deliver business results and customer value
• Ensure that the product build is iterative and release new features to create customer value
• Track adoption and performance to inform future work
• Deliver on specific and measurable KPIs to be defined for your Product(s)
• Manage relevant budget processes and supporting Portfolio Lead in annual funding process

Represent the voice of two distinct customer groups:

• Engage cross-functional group of front-line Risk Owners to understand where and how to best surface Risk Controls insights to intuitively manage risk and drive action
• Partner with the Global Risk team to understand emerging requirements (e.g. new legislation, policy changes, or other emergent risks) and ensure they’re captured within our suite of Monitoring Controls
• Align with Data, BI&A and a cross-functional teams that own the data behind Risk Measures to understand and plan for any changes related to data structure or ingestion frameworks
• Pro-actively seek customer feedback and leverage both empirical and qualitative data to assess adoption, performance and inform prioritization of new measures, features, and alerts
• Determine tradeoffs involving customer value, cost, and speed to execution
• Facilitate product demos to empower Portfolio team with real-time feedback from customers

Oversee outcome delivered by the Squad

• Prioritize work through a well-organized backlog of user stories and clearly communicating what needs to be done and by when
• Define and clearly communicate acceptance criteria based on business & customer needs

Support and enable the Squad to get its work done

• Regularly engage with the Squad to offer feedback on work-in-progress and clarify requirements
• Engage with Tech Area Lead and Portfolio Lead regarding resourcing and functional engagement
• Provide feedback as part of performance management of Squad members and other members of the Portfolio

Set an overall vision to direct and inform the Squad’s work

• Work closely with the Product Portfolio Lead to understand and drive alignment on the Portfolio’s business strategy, goals, and objectives
• Translate Portfolio objectives into a clear vision (e.g., via KPIs, sprint goals) for your Squad to inform the creation and prioritization of the Squad’s backlog of work
• Share information about the Squad’s output and priorities with other Product Owners to ensure alignment across the organization

Enable the organization’s new way of working

• Model behaviors to support the organization’s transformation to a new way of working
• Actively create and maintain a Squad culture based on the organization and Agile behaviors
• Provide informal and formal feedback within context of larger performance management system

YOU’RE GOOD AT

• Visualizing Data and Insights to drive intuitive action across multiple customer groups
• Being customer-focused and dedicated to understanding customer needs and requirements
• Operating with a transparency mindset, communicating clearly and openly both above and below
• Leading, directing, and empowering team members without formal management authority
• Acting as a connector to bring together multiple Customer voices into a single product
• Working with ambiguous requirements and multi-disciplinary teams
• Influencing stakeholders up to the senior levels of the organization
• Bringing a data-driven approach to decision making, both in day-to-day management and in making strategic trade-offs
• Looking for opportunities to innovate and get things done better and faster

What You’ll Bring

• Demonstrated experience as a Product Owner
• A passion for Risk and compliance topics
• 7+ years’ relevant experience in Digital Products / IT organizations
• Familiarity with reporting tools, Data Lakes, and Data Marts
• Understanding of Agile principles and ways of working
• Understanding of technology enabled business transformation, Digital transformation, Organizational transformation, and delivering enterprise-level IT and Digital projects
• Divergent thinker who can converge ideas into tangible products
• Exceptional communications and stakeholder management skills
• Experience in consulting is a plus

Who You’ll Work With

• Global Risk as a customer, translating its voice and emergent needs (e.g. new measures / regulations) into user stories
• Cross-functional front-line action owners as a customer regarding their workflows to understand how, where, and when to surface insights to drive intuitive action around Risk
• Squad members to ensure they have a shared understanding of the work
• Scrum Leads, who act as your right hand to remove impediments assist with Agile ceremonies
• Other Product Owners within BCG, to unlock data needs, share best practices and ensure alignment between squads
• Agile Coaches for guidance on Agile ways of working and to promote agility within your team
• Chapter Leads and Tech Area Leaders for technical solutioning and delivery

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

BCG is an E - Verify Employer. Click here for more information on E-Verify.

Join Our Dynamic Team as our Learning Compliance Lead in Audit Stream L&D!

Ideas | People | Trust

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.

We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy – and directly advise the owners and management teams leading them.

We’ll broaden your horizons

Learning and Development (L&D) is a key enabler of our strategy as an Audit Stream and critical to our success. It supports our ability to attract, develop and retain talented people who take pride in their work and successfully deliver for our business. Effective L&D underpins quality and productivity by supporting our people to develop the necessary knowledge and skills to perform their work, helping them reach their personal and professional potential.

Are you ready to broaden your horizons and make a significant impact in the world of Learning and Development? Here is your chance to play a pivotal role in shaping the future of learning within the Audit Stream by joining our leadership team. We are seeking a talented and ambitious Senior Manager to oversee our compliance and regulatory reporting activities.

Why Join Us?

• Strategic Influence: Be a key player in driving our Audit Stream L&D Strategy, ensuring our curriculum meets quality standards and complies with regulatory requirements whilst also delivery the best people experience possible.
• Innovative Environment: Work with cutting-edge tools and technology to develop effective and engaging learning for our people, which is tailored, relevant and timely, fostering a culture of continuous learning.
• Leadership Role: Collaborate with senior stakeholders and support the Audit Stream L&D team to achieve strategic and operational goals.
• Professional Growth: Support and coach the wider team, advocating for L&D activities and representing our organisation at external events.

Key Responsibilities:

• Support the Audit Stream L&D team to design, develop, and evaluate our curriculum to ensure compliance with reporting requirements.
• Coordinate with stakeholders to understand and respond to compliance and regulatory needs.
• Lead on our ISQM (UK) 1 response, providing insights into best practices to optimise systems, processes, and controls, making risks within our system of quality management and recommending enhancements as appropriate.
• Act as a liaison for internal stakeholders and support engagement with regulators.
• Oversee compliance monitoring and reporting, managing risks and enhancing learning effectiveness.
• Lead on the delivery of Audit Stream L&D’s strategic priorities as part of the leadership team, managing and coaching the wider team in the execution of their roles as needed.

What We’re Looking For:

• Experienced Senior Manager with a background in Learning & Development or Adult Education.
• Strong understanding of audit and regulatory environments.
• Ability to build and maintain relationships at a senior level.
• Proven managerial and leadership skills to inspire and engage teams.

We’re in it together

Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs.

Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work.

We know that collaboration is the key to creating value and satisfying experiences at work, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO.

We’re looking forward to the future

At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy.

Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions.
We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

IT Strategy & Digital Transformation Lead (Pharmaceuticals)

Our client is seeking a visionaryIT Strategistto join their senior leadership team during a period of rapid global expansion. As they scale through significant acquisitions, you will be the architect of their future-ready technology landscape, ensuring the IT infrastructure is not just a support function, but a competitive advantage. You will be an innovative leader capable of engaging and inspiring our Board on the strategic direction of IT. You will lead the transformation of our digital coreanchored byMicrosoft Dynamics 365 Business Centralto ensure scalability, operational excellence, and uncompromising compliance.

Based in South Manchester our client offers a competitive executive package, c£100K+ and excellent performance bonuses and comprehensive benefits.

Candidate Profile

• Proven Pharmaceutical Experience:Deep knowledge of IT strategy specifically within a regulated pharmaceutical or Life Sciences environment.
• Leadership Capabilities:Extensive experience leading multi-disciplinary teams and influencing C-suite stakeholders.
• Regulatory Expert:Practical understanding ofGxP(Good Practice) andMHRArequirements for computerised systems.
• Scale-up Mindset:A track record of success in high-growth environments, particularly managing the IT complexities of mergers and acquisitions.
• Certified Professional:Relevant certifications such asCISSP,CISM, orCRISCare highly desirable.
• Data protection experience: Ideally having worked in Data Protection, potentially as Data Protection Officer or Manager.
• Technology Expertise:Expert-level understanding ofMicrosoft Dynamics 365 Business Centraland the broader Microsoft ecosystem (Power BI, Azure).

Core Responsibilities

• Strategic Board Leadership:Act as a thought partner to the Board, translating complex technical requirements into business-aligned roadmaps that support rapid growth and post-merger integration.
• Compliance & Quality Excellence:Ensure all IT systems and data processes strictly adhere toMHRAstandards. You will oversee the digital side of Quality Management Systems (QMS) and ensure “inspection readiness” across all platforms.
• Advanced Forecasting:Implement demand planning models to manage inventory, reduce waste through FEFO (First-Expiry-First-Out) logic, and address potential drug shortages.
• Cyber Resilience & Data Protection:Own the cybersecurity strategy, implementing “secure-by-design” principles and zero-trust frameworks to protect sensitive R&D and company data. Ensure global compliance withGDPRand other data privacy regulations.
• Acquisition Integration:Lead the IT workstream for new acquisitions, rapidly assessing, securing, and migrating legacy systems into our scalable corporate architecture.
• Innovation:Stay “ahead of the curve” by identifying emerging technologies (e.g., AI/ML in drug development) that can drive efficiency and maintain our market-leading position.

This is a high-impact role, leading and shaping the digital backbone of a company at the forefront of healthcare innovation. We offer a competitive executive package, c£100K+ and excellent performance bonuses and comprehensive benefits.

For further information please forward your CV to Elaine Hallworth

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As a Lead Service Designer in our digital customer experience team, you’ll own the design of world-class customer journeys and service models across sales and service experiences. You’ll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs.

Sitting within the Customer Experience Centre of Excellence, you’ll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose: to create better experiences for our customers.

What you’ll do:

• Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards.
• Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice.
• Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs.
• Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict.
• Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency.
• Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.

What you’ll bring:

• Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations.
• Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking.
• Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery
• Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys.
• Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments.

We’d love to see examples of your work.
If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas:

• People - How you’ve built, supported, or enabled high-performing teams.
• Process - How you apply scalable user-centred design methods to deliver measurable outcomes.
• Position - How you influence strategy and champion design across an organisation.
• Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact

If you don’t have a formal portfolio, don’t worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact.

The Rewards:

There’s one thing people can’t stop talking about when it comes to : the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

How you’ll work

The hybrid working expectations for this role are 3 days in the office per week.

At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.

Your office base

• London (Osterley)

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

• OR Leeds

Our spacious Leeds tech hub is less than a mile from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Inclusion:

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As a Lead Service Designer in our digital customer experience team, you’ll own the design of world-class customer journeys and service models across sales and service experiences. You’ll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs.

Sitting within the Customer Experience Centre of Excellence, you’ll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose: to create better experiences for our customers.

What you’ll do:

• Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards.
• Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice.
• Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs.
• Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict.
• Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency.
• Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.

What you’ll bring:

• Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations.
• Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking.
• Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery
• Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys.
• Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments.

We’d love to see examples of your work.
If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas:

• People - How you’ve built, supported, or enabled high-performing teams.
• Process - How you apply scalable user-centred design methods to deliver measurable outcomes.
• Position - How you influence strategy and champion design across an organisation.
• Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact

If you don’t have a formal portfolio, don’t worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact.

The Rewards:

There’s one thing people can’t stop talking about when it comes to : the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

How you’ll work

The hybrid working expectations for this role are 3 days in the office per week.

At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.

Your office base

• London (Osterley)

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

• OR Leeds

Our spacious Leeds tech hub is less than a mile from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Inclusion:

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Job Title: Head of Digital Identity

Location: London / Hybrid

Salary: £45,000 - £65,000 per annum based upon experience plus discretionary bonus and comprehensive benefits

Job Type: Full Time, Permanent

Role Overview:

Digital identity is crucial for building trust in the digital economy, reducing fraud, and supporting innovation across various sectors. the organisation leads industry efforts to promote secure, inclusive, and interoperable digital identity solutions in the UK, working closely with policymakers. A key part of this work is advocating for the UK Digital Identity and Attributes Trust Framework, which sets essential standards to boost market growth and widespread adoption.

At a time when industries are looking to harness the opportunities offered by digital identity technologies, and the UK government is preparing to consult on the next steps of a national digital ID, it has never been more critical for the UK to get market development right. The successful candidate will lead engagement initiatives to promote the UK’s digital identity sector, including organising events, roundtables, and providing thought leadership. This role also involves advocating for digital identity policy, guiding regulatory discussions, and convening industry leaders through the organisation’s Digital Identity Working Group to influence government and drive industry growth.

This high-profile role would see you become an industry expert on digital ID policy, where you will be working at a senior level of policy development, representing members in stakeholder meetings. You will need experience of building close relationships with relevant bodies and key stakeholders, with the ability to react quickly to shifting policy developments and the changing needs of this thriving industry.

Market development is vital to the programme’s success and requires engagement with end user industries like financial services, fraud, transport and more. A strong grasp of the UK Digital Identity and Attributes Trust Framework is essential for understanding its scope. Increasingly, the role also involves how international digital ID systems work together through events, roundtables, and thought leadership. the organisation seeks someone with solid policy and programme experience who can manage sector-wide needs in a fast-paced environment, proactively working with members to shape early debates.

Key Responsibilities:

• Programme Leadership: Lead the development and delivery of the organisation’s digital ID programme, including events, roundtables, workshops and other thought-leadership opportunities that present a co-ordinated approach to addressing member priorities and policy change.
• Policy & Advocacy: Shape and promote effective, inclusive digital identity policy positions in the UK, collaborating with government, regulators, industry partners and civil society.
• Member Engagement: Build and maintain strong relationships with organisation members, including the digital identity working group, to drive insights, participation and co-creation of digital ID initiatives.
• Campaigns & Communications: Lead high-impact campaigns, events, thought leadership and other communication opportunities to raise awareness of digital identity opportunities and strategic priorities.
• Industry expertise: Act as a trusted partner to policymakers, regulatory bodies and government departments working on digital identity.

Essential Knowledge and Experience

• Proven Policy Leadership: Strong track record of leading complex policy, advocacy or technology programmes, preferably in digital identity, digital inclusion, cybersecurity or financial services.
• Sector Expertise: Deep understanding of digital identity markets, including ability to navigate the different parts of the digital ID policy landscape, including the Trust Framework and the Data (Use and Access) Act, The GOV . UK Wallet, and the proposed national digital ID scheme
• Stakeholder Relationships: Experience building and maintaining high-level engagement across government, industry and civil society stakeholders.
• Communication & Influence: Excellent communicator with public speaking experience, able to shape narratives and influence diverse audiences through clear, compelling messaging.
• Programme and Event Delivery: Strong organisational skills with the ability to manage multiple priorities, deliver results and lead cross-functional work. This includes flagship activity in the digital ID programme such as the Digital ID Summit and campaign week.
• Team Collaboration: A collaborative and inclusive leadership style that supports team members, external partners and an engaged membership base. This role will intersect with different programmes including financial services, fraud and smart data. As such, collaboration is a must.

Additional Information:

This is a full time role based out of the organisation’s London offices, however the organisation operates a flexible working policy.

This role profile is a guide to the work that is required but does not form part of any contract of employment and may change from time to time to reflect changing circumstances.

The successful candidate must have permission to work in the UK prior to the commencement of employment.

Please click APPLY to be redirected to our website to apply for this role.

Candidates with experience of: Public Affairs, Policy Manager, Senior Policy Manager, Local Council Policy Manager, Public Sector Programme Management, Digital Identity Programme Manager may also be considered for this role.

Senior Pricing Strategy & Transformation Lead - Insurance

London Hybrid 2 days in office
£85,000 + 20% bonus

We are working with an international General Insurance carrier seeking a Senior Pricing Strategy & Transformation Lead to drive pricing capability across SME and specialty insurance portfolios.

This role sits directly alongside underwriting leadership and plays a key role in improving rate adequacy, portfolio performance and pricing governance across multiple international markets.

About the Role

You will lead pricing enhancement and transformation initiatives within commercial and specialty insurance lines, partnering closely with underwriting teams to deliver measurable improvements in margin, loss ratio and portfolio performance.

You will combine technical pricing expertise with commercial influence to modernise pricing frameworks and embed scalable solutions across underwriting operations.

Key Responsibilities

• Lead pricing strategy and transformation across SME and specialty General Insurance portfolios
• Recalibrate and enhance GI pricing models using Python and advanced Excel
• Partner directly with underwriters to improve rate adequacy and segment performance
• Analyse loss ratio, frequency and severity trends to inform pricing decisions
• Identify and resolve operational bottlenecks within pricing and underwriting workflows
• Support integration and standardisation across international insurance portfolios
• Mentor pricing analysts and represent pricing in senior underwriting forums

About You

We are specifically seeking candidates with General Insurance pricing experience.

You will bring:

• Experience in commercial, SME or specialty General Insurance pricing
• Practical experience working alongside underwriting teams
• Strong understanding of loss ratio, rate adequacy and portfolio performance metrics
• Applied modelling capability in Python and advanced Excel
• Experience delivering pricing improvement or transformation initiatives
• The ability to influence senior underwriting and portfolio stakeholders

Candidates from motor or consumer lending backgrounds without broader commercial insurance exposure are unlikely to be suitable.

Why Join

• High visibility role Embedded within underwriting
• Genuine influence over pricing strategy and portfolio performance
• Exposure to international commercial insurance markets
• Opportunity to modernise pricing capability within a growing insurer

For a confidential discussion, contact Alex Holliday: (see below) at Pioneer Search or apply via the link.

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

As a"Lead Content Designer"in our Digital Customer Experience team, you’ll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You’ll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards.

What you’ll do

• Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale.
• Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes.
• Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence.
• Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery.
• Translate insight into action, using research, analytics, and performance data to drive continuous improvement.
• Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions.
• Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints.
• Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice.
• Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success.

What you’ll bring

• Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact.
• Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale.
• Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity.
• Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components.
• Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension.
• Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions.
• Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale.
• Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset.

Portfolio:
Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas:

• People - Helping develop high-performing teams.
• Process - Applying scalable UCD methods that drive measurable outcomes.
• Position - Influencing strategy and embedding design across an organisation.
• Product - Producing provable world-class app-first digital experiences (Outcomes & Impact)

Team overview

Sitting within the"Customer Experience Centre of Excellence, you’ll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose. To create better experiences for our customers.

The rewards

There’s one thing people can’t stop talking about when it comes to : the perks . Here’s a taster:

• Sky Q, for the TV you love all in one place

• The magic of Sky Glass at an exclusive rate

• A generous pension package

• Private healthcare

• Discounted mobile and broadband

• A wide range of Sky VIP rewards and experiences

Inclusion & how you’ll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

OR

Leeds:
Our spacious tech hub is under a mile away from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark.

You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.
We’d love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

As a"Lead Content Designer"in our Digital Customer Experience team, you’ll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You’ll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards.

What you’ll do

• Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale.
• Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes.
• Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence.
• Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery.
• Translate insight into action, using research, analytics, and performance data to drive continuous improvement.
• Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions.
• Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints.
• Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice.
• Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success.

What you’ll bring

• Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact.
• Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale.
• Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity.
• Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components.
• Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension.
• Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions.
• Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale.
• Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset.

Portfolio:
Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas:

• People - Helping develop high-performing teams.
• Process - Applying scalable UCD methods that drive measurable outcomes.
• Position - Influencing strategy and embedding design across an organisation.
• Product - Producing provable world-class app-first digital experiences (Outcomes & Impact)

Team overview

Sitting within the"Customer Experience Centre of Excellence, you’ll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose. To create better experiences for our customers.

The rewards

There’s one thing people can’t stop talking about when it comes to : the perks . Here’s a taster:

• Sky Q, for the TV you love all in one place

• The magic of Sky Glass at an exclusive rate

• A generous pension package

• Private healthcare

• Discounted mobile and broadband

• A wide range of Sky VIP rewards and experiences

Inclusion & how you’ll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

OR

Leeds:
Our spacious tech hub is under a mile away from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark.

You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.
We’d love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

As a"Lead Content Designer"in our Digital Customer Experience team, you’ll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You’ll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards.

What you’ll do

• Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale.
• Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes.
• Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence.
• Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery.
• Translate insight into action, using research, analytics, and performance data to drive continuous improvement.
• Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions.
• Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints.
• Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice.
• Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success.

What you’ll bring

• Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact.
• Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale.
• Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity.
• Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components.
• Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension.
• Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions.
• Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale.
• Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset.

Portfolio:
Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas:

• People - Helping develop high-performing teams.
• Process - Applying scalable UCD methods that drive measurable outcomes.
• Position - Influencing strategy and embedding design across an organisation.
• Product - Producing provable world-class app-first digital experiences (Outcomes & Impact)

Team overview

Sitting within the"Customer Experience Centre of Excellence, you’ll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose. To create better experiences for our customers.

The rewards

There’s one thing people can’t stop talking about when it comes to : the perks . Here’s a taster:

• Sky Q, for the TV you love all in one place

• The magic of Sky Glass at an exclusive rate

• A generous pension package

• Private healthcare

• Discounted mobile and broadband

• A wide range of Sky VIP rewards and experiences

Inclusion & how you’ll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

OR

Leeds:
Our spacious tech hub is under a mile away from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark.

You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.
We’d love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

As a"Lead Content Designer"in our Digital Customer Experience team, you’ll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You’ll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards.

What you’ll do

• Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale.
• Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes.
• Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence.
• Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery.
• Translate insight into action, using research, analytics, and performance data to drive continuous improvement.
• Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions.
• Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints.
• Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice.
• Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success.

What you’ll bring

• Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact.
• Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale.
• Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity.
• Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components.
• Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension.
• Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions.
• Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale.
• Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset.

Portfolio:
Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas:

• People - Helping develop high-performing teams.
• Process - Applying scalable UCD methods that drive measurable outcomes.
• Position - Influencing strategy and embedding design across an organisation.
• Product - Producing provable world-class app-first digital experiences (Outcomes & Impact)

Team overview

Sitting within the"Customer Experience Centre of Excellence, you’ll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose. To create better experiences for our customers.

The rewards

There’s one thing people can’t stop talking about when it comes to : the perks . Here’s a taster:

• Sky Q, for the TV you love all in one place

• The magic of Sky Glass at an exclusive rate

• A generous pension package

• Private healthcare

• Discounted mobile and broadband

• A wide range of Sky VIP rewards and experiences

Inclusion & how you’ll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

OR

Leeds:
Our spacious tech hub is under a mile away from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark.

You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.
We’d love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

As a"Lead Content Designer"in our Digital Customer Experience team, you’ll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You’ll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards.

What you’ll do

• Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale.
• Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes.
• Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence.
• Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery.
• Translate insight into action, using research, analytics, and performance data to drive continuous improvement.
• Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions.
• Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints.
• Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice.
• Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success.

What you’ll bring

• Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact.
• Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale.
• Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity.
• Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components.
• Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension.
• Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions.
• Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale.
• Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset.

Portfolio:
Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas:

• People - Helping develop high-performing teams.
• Process - Applying scalable UCD methods that drive measurable outcomes.
• Position - Influencing strategy and embedding design across an organisation.
• Product - Producing provable world-class app-first digital experiences (Outcomes & Impact)

Team overview

Sitting within the"Customer Experience Centre of Excellence, you’ll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose. To create better experiences for our customers.

The rewards

There’s one thing people can’t stop talking about when it comes to : the perks . Here’s a taster:

• Sky Q, for the TV you love all in one place

• The magic of Sky Glass at an exclusive rate

• A generous pension package

• Private healthcare

• Discounted mobile and broadband

• A wide range of Sky VIP rewards and experiences

Inclusion & how you’ll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

OR

Leeds:
Our spacious tech hub is under a mile away from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark.

You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.
We’d love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

What’s in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

About the role

At Booker, we’re strengthening the foundations that help our business run smoothly every day. Our Finance systems and controls are critical to that mission — and we’re looking for a Senior Product Manager who can bring structure, clarity and confidence to a complex and fast-evolving landscape

As the Senior Product Manager for Finance & Controls, you’ll be responsible for building resilience, transparency and assurance across Booker’s Finance systems, processes and control environment. This role exists to close knowledge gaps, reduce key-person dependency and create a well-understood, well-documented baseline at a time of significant technology change.

You will deep-dive into end-to-end Finance processes, validating how controls operate in practice and focusing on the quality of control evidence and the integrity of key Finance outputs. Working with Finance stakeholders, the controls and compliance community, auditors and outsourced delivery partners, you’ll help shape a controlled, auditable and change-ready Finance environment.

This is an individual contributor role, where you lead through expertise, structure and influence — bringing clarity where it’s needed most.

You will be responsible for

• Build and maintain a clear, documented baseline of Finance processes and controls, defining what “good” looks like and owning control narratives and audit-ready evidence catalogues.
• Own the Finance controls change-impact approach and remediation backlog, ensuring technology changes are appropriately assessed, controlled and evidenced.
• Work closely with Finance, compliance teams and auditors to clarify requirements and translate control expectations into practical process and system needs.
• Provide supplier assurance and constructive challenge to outsourced delivery partners, strengthening testing discipline, quality gates and evidence capture.
• Standardise and improve key control themes such as segregation of duties, privileged access, interface completeness/accuracy, change controls, payment controls and close/journal controls.
• Document key Finance interfaces and dependencies — including payments, bank integrations, Finance integrations and reporting flows — improving traceability and change safety

You will need

• Proven experience in product or domain leadership roles across complex, multi-process Finance environments.
• Strong Finance systems knowledge, with a clear understanding of how end-to-end Finance processes operate in practice.
• Ability to translate complex Finance, policy and compliance requirements into clear process definitions, documentation and prioritised change.
• A strong controls mindset, with experience improving auditability, evidence quality and disciplined documentation.
• Confidence validating how things work in reality, using control evidence, process walkthroughs and data to inform decisions.
• Understanding of interface and dependency risks in Finance landscapes (e.g., reconciliations, completeness/accuracy, key reports), and the ability to challenge delivery partners effectively.
• Strong prioritisation, dependency management and outcome tracking skills, with a pragmatic and risk-aware approach to trade-offs.
• Excellent stakeholder communication and the ability to simplify complex topics for diverse audiences.
• Curiosity and ambition to broaden scope and ownership as the operating model evolves.

About The Company

Booker is the UK’s leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.

Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process.

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

Product Manager – Tokenised Money Market Funds & Digital Fund Administration (24/7)Location: LondonSector: Global Financial Services / Fund Administration / Digital AssetsSalary: £150K plus BonusAn established global financial services organisation is seeking an experienced Product Manager to lead the development of Tokenised Money Market Funds and a next-generation Digital Fund Administration 24/7 platform.This is a rare opportunity to play a key role in transforming traditional fund administration into an integrated, always-on, on-chain operating model delivering automated NAV calculations, real-time fund accounting, continuous transfer agency services and AI-enabled reporting.The platform is designed to provide clients with transparent, compliant and real-time oversight of their funds while reducing operational risk. The RoleAs Product Owner, you will take full ownership of the Digital Fund Administration 24/7 product and associated tokenised fund structures. You will be responsible for defining the product vision, shaping the go-to-market strategy and ensuring successful delivery of the target operating model across operations, transfer agency and technology teams.Key responsibilities include:

• Driving product definition and roadmap execution
• Defining and overseeing implementation of the target operating model
• Working closely with operations and IT teams to ensure robust and repeatable delivery
• Leading product governance and delivery oversight
• Supporting strategic client origination efforts, particularly with asset managers
• Acting as product SME in client meetings and RFP processes
• Providing product-specific input during client onboarding and launch phases
• Supporting internal and external knowledge-building around digital assets
• Identifying and delivering cross-sell opportunities across the wider product suite

This role is a mixture of funds knowledge, technology and digital innovation and requires strong stakeholder management across a complex global organisation. Candidate Profile

• Money Market Funds (MMF) experience is essential!
• Tokenised Money Market funds knowledge
• Ideally a minimum 7 years’ experience within the funds industry in an operational or commercial capacity
• Ideally At least 5 years’ experience in open-ended funds or money market funds
• Experience gained within a service provider or asset manager environment preferred
• Digital assets knowledge advantageous but not essential
• Strong ownership mindset and ability to operate independently
• Comfortable navigating matrix environments and managing senior stakeholders

What’s on Offer

• A genuinely unique opportunity to shape digital fund infrastructure within a global financial services environment
• Exposure to tokenisation and on-chain fund administration innovation
• Competitive remuneration aligned to experience
• Strong long-term career development opportunities

This is an ideal opportunity for a funds professional looking to move into a strategic product leadership role within digital transformation and tokenised investment solutions.

Merchant Fraud Analytics Manager London 3 days pw £The Company They are a global fintech business expanding their UK presence. The organisation is data driven, fast paced, and built around cross-functional teams that deliver solutions collaboratively. They offer strong autonomy and the chance to influence fraud strategy during a key growth phase.The Role \* Analyse merchant fraud patterns and emerging risks. \* Enhance fraud frameworks, detection methods, and decisioning. \* Lead complex investigations and define risk standards. \* Partner with operations, product, and strategy teams to embed controls. \* Use SQL to extract insights and support recommendations.Your Skills and Experience \* Strong expertise in fraud, financial crime, or merchant risk. \* Ability to design fraud frameworks and operational guidelines. \* Confidence working independently and driving projects. \* SQL skills for data extraction and analysis. \* Background in payments, fintech, PSPs, or marketplaces is ideal.What They Offer \* Competitive base salary of 86-100k depending on experience\* 3 days in office \* Private medical care How to Apply To apply for this Merchant Fraud Analytics Manager role, please submit your CV.

Senior Knowledge Systems Manager – Law - London

A highly regarded global law firm is seeking an established leader in knowledge systems to lead the future direction of its core knowledge platforms, including Matter Explorer, Legal Knowledge Search, and the Intranet. This is a strategic role with firmwide impact and would suit someone that enjoys shaping product vision, driving adoption, and improving how knowledge is captured, surfaced, and shared across a complex international legal firm.

The role will partner with the Head of Knowledge and Information, will set the vision for knowledge technologies and ensure these platforms remain modern, intuitive, and aligned to the evolving needs of lawyers and business teams worldwide. You’ll help foster a culture of consistent knowledge sharing, supported by strong governance, user-centric design, and thoughtful change management. The successful candidate will be joining this function at a point where there are a number of ongoing and proposed projects to address.

Key responsibilities of the Senior Knowledge Systems Manager include, but are not limited to:

• Leading strategy for Matter Explorer, Legal Knowledge Search, and the Intranet to ensure they remain innovative, relevant, and globally aligned.
• Owning the firm’s search, browse, and taxonomy approach, including optimisation and ongoing taxonomy management.
• Line managing a small Knowledge Systems team and supporting professional development.
• Partnering with Product Owners, Technology & Data, legal practices, and BD teams on firmwide initiatives and governance groups.
• Driving user adoption through clear communications, training, and tailored rollout campaigns for a diverse international audience.
• Measuring success using product metrics, adoption data, and search performance insights, and identifying opportunities for enhancement.
• Overseeing content governance and ensuring compliance with legal, regulatory, and information security requirements.
• Championing knowledge capture, curation, and reuse across the firm, and leading the knowledge elements of major transformation programmes.
• Staying up to date with developments in legal tech, AI, and digital knowledge management to keep the firm at the forefront of knowledge innovation.

This role will suit someone with considerable experience leading knowledge or information systems within a global law firm, professional services, or regulated environment. You’ll bring strong expertise in knowledge management, enterprise search, taxonomy design, and technology adoption, along with a proven ability to influence senior stakeholders and collaborate across functions.

A highly regarded global law firm is seeking an established leader in knowledge systems to lead the future direction of its core knowledge platforms, including Matter Explorer, Legal Knowledge Search, and the Intranet. This is a strategic role with firmwide impact and would suit someone that enjoys shaping product vision, driving adoption, and improving how knowledge is captured, surfaced, and shared across a complex international legal firm.

The Senior Knowledge Systems Manager role will partner with the Head of Knowledge and Information, will set the vision for knowledge technologies and ensure these platforms remain modern, intuitive, and aligned to the evolving needs of lawyers and business teams worldwide. You’ll help foster a culture of consistent knowledge sharing, supported by strong governance, user-centric design, and thoughtful change management. The successful candidate will be joining this function at a point where there are a number of ongoing and proposed projects to address.

Key responsibilities of the Senior Knowledge Systems Manager include, but are not limited to:

• Leading strategy for Matter Explorer, Legal Knowledge Search, and the Intranet to ensure they remain innovative, relevant, and globally aligned.
• Owning the firm’s search, browse, and taxonomy approach, including optimisation and ongoing taxonomy management.
• Line managing a small Knowledge Systems team and supporting professional development.
• Partnering with Product Owners, Technology & Data, legal practices, and BD teams on firmwide initiatives and governance groups.
• Driving user adoption through clear communications, training, and tailored rollout campaigns for a diverse international audience.
• Measuring success using product metrics, adoption data, and search performance insights, and identifying opportunities for enhancement.
• Overseeing content governance and ensuring compliance with legal, regulatory, and information security requirements.
• Championing knowledge capture, curation, and reuse across the firm, and leading the knowledge elements of major transformation programmes.
• Staying up to date with developments in legal tech, AI, and digital knowledge management to keep the firm at the forefront of knowledge innovation.

This Senior Knowledge Systems Manager role will suit someone with considerable experience leading knowledge or information systems within a global law firm, professional services, or regulated environment. You’ll bring strong expertise in knowledge management, enterprise search, taxonomy design, and technology adoption, along with a proven ability to influence senior stakeholders and collaborate across functions.

Product Manager

Bristol, Birmingham, Edinburgh, Halifax, Leeds or Manchester

6 months contract

Day rate from £450 DOE via Umbrella Company

Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

My client powers businesses of all sizes to make, take and manage payments. They are a global leader in financial technology with unique capabilities to power omni-commerce. Whether online, in store or mobile, they are at the heart of great commerce experiences in 146 countries and across 135 currencies. They help our customers become more efficient, more secure and more successful.

About the Role

We’re hiring an experienced Product Manager to join a busy and collaborative savings product team. You’ll be part of an environment that manages a variety of savings products, regulatory change programmes, and the full product lifecycle.

You’ll play a key role in shaping proposals, improving controls and processes, supporting regulatory change, and ensuring products deliver great customer and commercial outcomes. This role suits someone who can confidently analyse data, manage complex product challenges, and work across multiple stakeholder groups.

The role is based at the businesses offices at one of the above locations. You will be working Monday to Friday, 9am to 5pm, hybrid working being office based a minimum of 2 days a week, office days dependant on location. The position is being offered with an initial contract length of 6 months with the potential to extend.

Key Responsibilities

Customer & Commercial Focus

• Champion customer-centric decision-making and ensure products deliver great customer outcomes.
• Balance customer needs with commercial performance and contribute to product growth strategies.
• Use customer, market, and business insights to shape new product ideas or refine existing ones.

Product Lifecycle & Delivery

• Own and manage product roadmaps, ensuring successful delivery from idea to implementation.
• Collaborate with design, development, and operational teams to deliver high-quality products at pace.
• Lead product-related problem solving from initial assessment through to senior stakeholder approval.

Regulation, Risk & Controls

• Ensure product decisions comply with relevant regulatory requirements.
• Support regulatory change initiatives by identifying impacts on systems, processes, and customer journeys (e.g., onboarding changes).
• Assess risks, improve controls, and contribute to continuous product governance processes.

Data & Insight

• Analyse large data sets to support evidence-based decision-making.
• Use insight to identify gaps, risks, and opportunities for product or control optimisation.
• Use tools such as Excel; experience with Power BI or Tableau is an advantage.

Stakeholder Engagement

• Work with a broad range of internal teams across savings, operations, technology, risk, and compliance.
• Present recommendations clearly and confidently to senior stakeholders.
• Communicate complex topics in a simple, structured, and compelling way.

Skills & Experience Required

Essential

• Strong analytical skills and experience working with large data sets.
• Product management experience-ideally within savings or financial services.
• Understanding of regulatory frameworks and how they influence product decisions.
• Experience improving or automating controls is beneficial.
• Ability to lead cross-functional teams and drive delivery.

Nice to Have

• Experience specifically with savings products.
• Knowledge of Power BI or Tableau.

Soft Skills

• Strong communication and storytelling skills.
• Ability to simplify complexity for stakeholders.
• Comfortable working in a dynamic environment with shifting priorities.
• Curious, proactive, and collaborative.

Please apply with an up-to-date CV which must show evidence of the above to be considered. Please be advised if you haven’t heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

The Head of IT will lead the digital strategy and oversee the development and implementation of innovative technology solutions within the Not For Profit sector. This permanent position offers a fantastic opportunity to shape and drive digital transformation.

Client Details

The organisation is a well-established and respected entity within the Not For Profit sector. They are a medium-sized company committed to making a meaningful impact through the application of technology and digital solutions.

Description

Develop and implement a comprehensive digital strategy to support organisational goals.
Oversee the delivery of digital projects, ensuring they are completed on time and within budget.
Collaborate with internal teams to identify opportunities for digital innovation and improvement.
Ensure the organisation’s digital platforms are user-friendly, secure, and optimised for accessibility.
Lead the evaluation and selection of technology solutions and vendors.
Monitor digital trends and emerging technologies to inform strategic decisions.
Manage and support the digital team, fostering a culture of growth and collaboration.
Report on digital performance metrics and provide insights to stakeholders.Profile

A successful Head of IT should have:

Proven expertise in leading digital strategies and delivering technology solutions.
Strong knowledge of digital platforms and emerging technologies within the Not For Profit sector.
Experience managing teams and collaborating with various stakeholders.
Excellent project management skills with a track record of delivering results.
Ability to analyse data and metrics to inform digital decision-making.
A relevant qualification in technology, digital marketing, or a related field.Job Offer

Competitive salary ranging from £60000 to £65000 per annum.
Permanent role with opportunities to lead and innovate within the Not For Profit sector.
Inclusive and supportive company culture.
Generous holiday leave and additional benefits.This is an exciting opportunity for an experienced Head of IT to make a meaningful impact. If you are ready to take the next step in your career, we encourage you to apply now

Owen Mumford are looking to hire a Product Manager! Could this be your next role?

Scope:

We are seeking a highly motivated and experienced Product Manager to join our team. As the Product Manager you will drive the global performance of our product portfolio through strategic range maintenance, creative sales and marketing initiatives, and the identification of high-potential new product opportunities. This role involves managing the product lifecycle, developing aggressive growth strategies, ensuring effective product launches, and working closely with cross-functional teams to ensure market success.

Key Responsibilities:

• Growth Strategy & Portfolio Management: Develop and execute a growth strategy for the product portfolio, ensuring continuous improvement and alignment with market needs.
• Product Lifecycle Management: Oversee product lifecycle stages from concept to retirement, driving ongoing optimization and ensuring the product portfolio stays competitive.
• Product Development & Business Cases: Specify key product features and attributes, providing input into business cases and contributing to new product development.
• New Product Launches: Manage the planning and execution of new product launches, including internal and external communication, market rollouts, and tactical implementation.
• Cross-functional Collaboration: Work closely with sales, marketing, and distribution teams for product development, training, and market collateral creation.
• Marketing Package & Regulatory Compliance: Develop and manage the marketing package, ensuring regulatory compliance and creating supporting evidence for product messaging and claims.
• Market Intelligence & Competitor Benchmarking: Conduct market research and competitor benchmarking to recommend product improvements and potential innovations.
• Team Support: Provide support to other team members, contributing to various cross-functional initiatives and tasks as required.

To be successful in this role, you will need:

• Previous experience in medical devices or healthcare, particularly with international marketing.
• Strong background in technical, clinical, and marketing aspects of product management.
• Proven experience in product development and lifecycle management within a regulated environment.
• Excellent communication and negotiation skills, with the ability to engage and influence senior stakeholders effectively.
• Strong analytical skills with experience in market intelligence, product benchmarking, and competitor analysis.
• Proficient with quality management systems and regulatory environments in the medical device industry.
• Nursing or other professional healthcare qualifications are desirable.
• Willingness to travel internationally (up to 20%).
• A driven, ambitious, and self-motivated professional with strong interpersonal skills and the ability to influence without authority.
• Ability to think strategically and commercially, converting user needs into a compelling product vision.

What will we give you?

You will be joining a successful, privately owned industry leader who are constantly innovating and looking to improve lives, empower patients and relieve the pressure on healthcare professionals. We invest heavily in our staff and offer a competitive salary and benefits package along with the opportunity to develop within the business. Additional benefits include:

• Remote working up to 2 days per week
• Flexi time covering 37.5 hours per week with core working hours of 9:30am-12 Noon and 2:00pm-4:00pm (3:30pm on Fridays)
• 25 days annual leave (with the opportunity to earn loyalty days with length of service)
• Company pension scheme with employer contributions
• Holiday purchase scheme (up to 10 days purchased per holiday year)
• Enhanced Family Friendly Policies
• Enhanced Sickness Pay
• BUPA Cash Plan
• Cycle2Work Scheme
• Electric Car Scheme
• Wellbeing initiatives and support
• Annual company bonus
• Free parking, free tea & coffee

About us:

Owen Mumford is a global leader in medical device design and manufacture. For over 70 years we have been inventing life-enhancing devices that are tested and proven to deliver an industry benchmark in the safety, accuracy and comfort of medication administration. This strong heritage is the springboard for our future as we help to shape the progress of the healthcare industry by bringing pioneering concepts and solutions to life in an accountable and sustainable way. Headquartered in the UK, Owen Mumford is a family-run business with a large global presence across North America, EMEA and APAC.

Owen Mumford is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity. Every job offer is subject to satisfactory references and compliance with vetting requirements applicable to the job role.