Salary: Competitive + Car allowance / Company Car + Annual Bonus Grade: GG13 Location: Midlands or London based When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: Take full responsibility for the overall operational performance of the Heat Network portfolio, overseeing all aspects including Health & Safety, planning, delivery, maintenance, and compliance across a nationwide portfolio. Manage and motivate a team of Contract Managers, engineers, and technicians, providing visible leadership, conducting appraisals and managing performance Ensure residents' supply of heating and hot water remains unimpacted by developing and overseeing a comprehensive business plan Deliver contracts as outlined at the preferred bidder stage, developing strategic improvement plans Act as the primary point of contact for all client operational, safety, and quality matters, building and maintaining strong relationships with customers, suppliers, government officials, and regulatory bodies. Oversee business development activities, support the BD team in securing new contracts through bid support, and develop strategic partnerships with the supply chain to offer innovative decarbonisation solutions. Ensure compliance with all relevant regulations, SLAs, and KPIs, incorporating new shift patterns and out-of-hours escalation processes to meet incoming regulatory requirements Drive innovation in district heating technologies, promote energy efficiency, minimise environmental impact, and continuously monitor and evaluate portfolio performance to identify improvements. What we're looking for: Proven background in district heating operations, with familiarity in heat network design and installation, and experience managing complex operational portfolios Demonstrated experience leading and managing multi-site teams, including performance management, disciplinary processes, and talent development Strong commercial awareness with experience in budgeting, forecasting, contract management, and P&L responsibility Health and safety leadership experience, ideally holding a NEBOSH General Certificate in Management, with a track record of delivering safe, legally compliant operations Excellent relationship management and communication skills, with experience presenting to Senior Leadership Teams and engaging with external regulators and government officials Degree level in Management or Engineering alongside a CIBSE Heat Network Practitioner qualification. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive. If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team. Job Posting End Date: 27-04-2026 What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive

Horizon Teachers are currently working with an Ofsted rated ‘Outstanding’ rated co-educational Secondary School in Bromley, South London, who are looking to hire a qualified Computer Science Teacher on a long-term/ permanent basis to start ASAP, or in September. Initially, this Computer Science Teacher job in Bromley will be on a temporary to permanent basis offering the chance to earn between £225 - £334 a day (paid to scale from day 1 on an M1-UPS3 Outer London Salary). However, the school have said for the right applicants, they are open to making the contract permanent (£37,868 – £56,154/ annum) either immediately, or from September. ECT’s are welcome to apply for this Computer Science Teacher job in Bromley, South London. Successful applicants should hold QTS in Computer Science and be capable of delivering engaging and creative Computer Science lessons across KS3-KS5. Don’t miss out on the opportunity to sign a long-term (or permanent) contact with this fantastic secondary school in Bromley. The School is Looking For: An exceptional Computer Science Teacher who can deliver high-quality learning across KS3 – KS5
Those with QTS in Computer Science and with strong behaviour and classroom management skills
Those with an extensive knowledge of the Computer Science curriculum
Someone to interview over the coming days/ weeks with a view to start ASAP or in September The School Can Offer: Paid to scale from day 1, earning between £225 - £334 a day (M1-UPS3 Outer London)
The chance to work in an Ofsted rated ‘Outstanding’ Secondary School
Fantastic ECT support in-place for those that require it
An inspirational leadership team with wonderful career progression pathways
The chance to work with an esteemed Computer Science Department Why Horizon Teachers? We are a team of specialist education consultants with numerous years of experience, many of whom are ex-teachers
We offer complete management of the whole interview process from start to finish #
We are one of the highest rated agencies with 4.8* Google rating from teachers, support staff and schools we have helped.
Easy registration process completed in full through one online link and a video consultation
Earn up to £300 in vouchers of your choice for successful referrals. Hit ‘Apply Now’ to join this school in Bromley, South London, as a Computer Science Teacher ASAP (or September) on a full-time, long-term or permanent basis. “Will was extremely helpful by finding my long term / permanent placement options available in my area. He went as far as giving up time on weekends to help me prep for my interviews and keeping me well updated at every stage; as well as making sure the process was smooth.” 5 Star Google Review Operam Education Group includes Provide Education | Teachers UK | Provision Recruitment | The Education Specialists | First for Education | Horizon Teachers | Key Stage Teacher Supply We’re proud to be an inclusive employer, welcoming applicants from all backgrounds and committed to creating accessible opportunities across education. As part of our registration process, you’ll need an enhanced DBS check and we’ll need to see and copy your original qualifications before any placement. Teaching roles require Qualified Teacher Status (QTS) or equivalent

Location: Fully remote
Salary: £50,000+ (depending on experience)
The Opportunity
You won’t just deliver programmes. You will build them from the ground up.
Our client is launching a new suite of digital and AI apprenticeships, starting with the Artificial Intelligence (AI) Data Specialist (ST0763) standard, followed by Data Technician, Data Analyst, Digital Support Technician and Data Engineer pathways.
This is a senior role focused on creating high-quality, scalable curriculum and then supporting its successful delivery. For the first three months, your primary focus will be to design and build a complete apprenticeship programme from scratch. From there, you will transition into delivery, refinement and supporting wider growth across our digital provision.
The Role
Phase 1: Curriculum Design and Build (First 3 Months)
You will lead the end-to-end development of the AI Data Specialist programme.
This will include designing structured lesson plans and session content, creating assignments and assessment briefs, and developing AI-marked questions supported by clear expected answers and marking logic. You will ensure all content is mapped effectively to Knowledge, Skills and Behaviours (KSBs) and aligned to End Point Assessment (EPA) requirements.
You will also design meaningful off-the-job (OTJ) activities and support the development of eLearning and SCORM modules. All content will be structured within our LearnDash and MyPortfolio ecosystem.
You will be starting from a blank page, with full ownership to build a programme that is engaging, rigorous and scalable.
Phase 2: Delivery and Continuous Improvement
Once the first cohort is live, you will take an active role in delivery.
This will include facilitating fortnightly live sessions, guiding apprentices through their learning and portfolio development, and providing structured feedback. You will continuously refine the curriculum based on learner progress, engagement and outcomes, ensuring strong alignment with EPA success and real workplace application.
Phase 3: Scaling the Provision
As the programme grows, you will support the onboarding and development of additional Development Coaches, ensuring consistency and quality in delivery.
You will also contribute to the development of further programmes across our digital and data pathways, building on the foundation established in the initial phase.
About You
This is not a standard Development Coach role. We are looking for someone who can both build and deliver at a high level.
You will have strong experience in delivering digital, data or IT-related apprenticeships, alongside a solid understanding of data concepts and emerging applications of AI within business contexts.
You will be confident in designing curriculum, creating learning content and developing assessment materials. You will have a clear understanding of apprenticeship standards, KSB mapping and EPA requirements.
Most importantly, you will be comfortable starting from scratch, able to structure complex topics into clear and effective learning, and willing to take ownership of building something new.
Our client’s Delivery Model
Our approach is modern and continuously evolving.
Delivery is centred around structured, task-based learning supported by fortnightly live sessions. Apprentices build evidence through our MyPortfolio system, supported by eLearning modules and AI-assisted marking and feedback.
They are not tied to traditional delivery methods and are actively developing more effective and engaging ways to support learning.
What Success Looks Like
Within three months, the AI Data Specialist programme will be fully designed, built and ready for launch.
Within six months, the programme will have at least 30 active apprentices, with strong engagement and progress, and you will be supporting additional Development Coaches.
Within twelve months, a full suite of digital apprenticeship programmes will be established, with a scalable and consistent delivery model in place.
Suitability
This role will suit someone who is motivated by building and improving programmes, not simply delivering existing content.
It is not suited to individuals who prefer highly structured environments with pre-defined materials or limited scope for ownership.
Our client is a growing apprenticeship provider with a strong focus on quality, innovation and practical impact.
This role offers the opportunity to shape how digital and AI apprenticeships are designed and delivered, with genuine ownership and influence over the direction of the provision

Your new company Hays have partnered with a leading telecoms organisation to appoint an experienced PMO Lead to a 3-year programme of work. If you’re an experienced PMO or delivery professional, with experience setting up a Project Management Office within complex programmes and a background in either defence or the public sector, then we want to hear from you. Please note, an existing DV Clearance is ESSENTIAL to be considered for this role (eligibility is unfortunately not enough due to how urgent our clients’ requirements are). Role: PMO Lead
Location: London
Length: 12 months Hybrid: Yes (3 days in-office)
Rate: £413 - £613/day via Umbrella Your new role and what you’ll need to succeed Build & lead a central PMO - design, establish, and embed a best‑in‑class PMO to drive delivery across complex, high‑impact change initiatives.
Own governance & insight - provide clear oversight, robust reporting, and risk management to support confident senior decision-making.
Raise delivery capability - coach, develop, and strengthen project management capability across the organisation.
Drive consistency & improvement - embed standards, operating models, and continuous improvement across the full project lifecycle.
You will possess a current DV Clearance or above, and bring experience in either defence or the public sector (programme experience support IT infrastructure/network transformations will be highly regarded).
What you need to do now If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at (url removed)

Who we are… GlobalData operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change. By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what’s coming, move faster, and lead with confidence. Our solutions are used by over 5,000 organizations across the world’s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth. Why join GlobalData? GlobalData is at a pivotal point in its growth journey and we need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world’s most successful organizations.? Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people. The role… We are seeking an experienced Project Manager to lead technology projects from inception to delivery. You will align internal teams—including Tech, Product, Design, and Marketing—while working with senior stakeholders to drive decisions and ensure high-quality results. We need a proactive, adaptable team player who can bring structure to fast-paced environments and navigate project ambiguities, if any. You will balance multiple workstreams, diving into the details while maintaining clear oversight to deliver projects smoothly and on time. What you’ll be doing… End-to-End Delivery: Manage project plans, scope, and timelines from start to finish, keeping teams aligned and accountable. Clear Communication: Provide consistent, accurate updates to all stakeholders, including the CEO, to keep everyone on the same page. Risk & Governance: Run purposeful steering groups and maintain solid documentation to catch and resolve project risks, if any arise. Go-to-Market Coordination: Work closely with Marketing, Sales, and Customer Success to ensure the business is fully ready for new rollouts. Value & PMO: Track key metrics to ensure the project delivers real value, and help refine our broader PMO practices along the way. What we’re looking for… 3-5 years managing software projects, with a solid grasp of product development (UX/UI, Back-End) and tools like Jira and Moqups. Adaptable and resilient, with a proven ability to manage multiple concurrent workstreams in fast-paced, changing environments. Strong relationship builder and communicator, comfortable presenting to C-suite executives and aligning diverse teams. Critical thinker capable of navigating ambiguity to bring control, drive solutions, and manage project roadblocks, if any. Holds relevant certifications (PMP, PRINCE2, APM) and is comfortable adapting to different delivery environments and change management needs. In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. #LI-HYBRID #LI-HB1

Company Description ⚡️ About Assystem Today, Assystem is among the top three independent nuclear engineering firms worldwide. With over 60 years of experience in highly regulated sectors, the group supports public and industrial stakeholders in the execution of complex and strategic infrastructure projects, subject to high safety and security requirements. Assystem mobilizes 8,000 experts in 13 countries and intervenes across the entire project lifecycle, in engineering, project management and digital solutions. Job Description The Job Mission This hybrid role is suited to candidates able to commute to London and travel to Ipswich regularly, or relocate nearby, with support available. You will lead delivery of civil works packages within a major nuclear infrastructure programme. Working closely with your future team, you will oversee performance, integration and successful project execution. • Lead multidisciplinary project teams delivering complex civil engineering scope across major contracts.
• Manage budgets, schedules, risks and quality assurance across large-scale infrastructure packages.
• Drive stakeholder engagement across internal teams, suppliers and delivery partners.
• Ensure alignment between design deliverables, schedules and contract requirements.
• Oversee contract administration including variations, early warnings and compensation events.
• Manage risks and opportunities, ensuring timely mitigation and escalation where required.
• Lead configuration and design change management across project lifecycle stages.
• Coordinate delivery across engineering, procurement, construction and commissioning phases.
• Apply earned value management and performance monitoring to track project delivery.
• Promote continuous improvement through lessons learned and knowledge sharing practices Qualifications Essential Skills • Degree in engineering, construction or related discipline with strong technical foundation.
• Proven experience delivering large-scale infrastructure or heavy civil engineering projects.
• Strong commercial expertise including contract management and cost control.
• Experience managing risks, quality and programme delivery in complex environments.
• Proficiency in earned value management, planning and project performance tools.
• Strong leadership and stakeholder management skills across multidisciplinary teams.
• Technical understanding of engineering, procurement and construction delivery methods.
• Excellent analytical, organisational and communication skills. ✔️ Desired Skills • Experience in nuclear or highly regulated infrastructure environments.
• Background in heavy civils, tunnelling or major construction projects.
• Knowledge of EPR design and nuclear construction methodologies.
• Professional chartership or equivalent recognised engineering status.
• Experience working with NEC, FIDIC or similar contract frameworks. Additional Information Why Apply? Join Assystem and be part of the energy transition, working on one of the most significant nuclear projects in the world. You’ll gain valuable experience, collaborate with international teams, and play a crucial role in shaping the future of energy engineering. Benefits include: Hybrid Working Opportunity
Flexible working hours
️ Pension scheme (8% company contribution / 4% personal contribution)
️ 25 days’ paid annual leave + bank holidays + option to buy or sell days
Professional fees reimbursed
Employee referral scheme
Competitive Sick Pay – Support when you need it
Income Protection & 3x Salary Death-in-Service Cover
Free Digital Gym Access – Expert-led fitness classes
24/7 Employee Support Line – Mental health, financial & legal help We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people’s ability to dare are the only things that matter. Join us to shape the future of energy engineering with a global leader in nuclear projects. Apply now and become a part of our innovative team! NOTICE TO CANDIDATES ON RECRUITMENT FRAUD - We are committed to safeguarding candidates from fraudulent activity associated with our recruitment process. Please note that we will never offer specialist CV writing services, request payment or ask for sensitive personal information during the recruitment process. We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people’s ability to dare are the only things that matter !. Bring your unique contributions and help us shape the future

Job Title: Project Coordinator Contract Length: 6 months minimum temporary Pay Rate: £15-£16 per hour Hours: 9:00am - 5:30pm Location: Liverpool Street, London Hybrid Working Pattern: Remote working with ad-hoc travel required to the London office We are seeking a proactive and highly organised Project Coordinator to provide administrative and coordination support within a large, complex programme environment. This role sits within a multi-disciplinary team and will support senior stakeholders who require additional hands-on assistance as the programme continues to evolve. This is a key support position and would suit someone who enjoys being at the centre of activity, helping to keep things running smoothly and efficiently. Key Responsibilities Provide general project and administrative support to a busy delivery team
Complete actions, update trackers and support coordination of tasks
Book meetings, manage logistics and support follow-up actions
Prepare and organise materials, including printing, binding and laminating
Support pilot and testing activity with practical, hands-on assistance
Assist senior team members with ad-hoc tasks they do not have capacity to complete
Support effective communication across the team Skills & Experience Previous experience in a project support, coordination or administrative role
Strong organisational skills with the ability to multitask effectively
Good Excel skills (e.g. basic data handling, pivot tables)
Strong PowerPoint skills with the ability to produce clear, professional slides
Confident supporting multiple stakeholders, including senior team members
Experience working within large, complex organisations or programmes
Prior experience in regulated, public sector or secure environments - very desirable Personal Attributes Flexible, adaptable and comfortable working in a changing environment
Team-oriented and approachable
Strong attention to detail and a “can-do” attitude
Hands-on, reliable and professional Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

This fire alarm & life safety systems installer based in London and the Southeast are looking to recruit a delivery focused Fire Alarm Project Manager to lead large scale fire detection and life safety projects across the London area. The successful applicant will take full ownership of programmes, budgets, teams, and client relationships, driving projects to successful completion accurately and to all time parameters. Responsibilities include managing the end to end delivery of large scale fire alarm installation and upgrade projects, ensuring all works are delivered on time, within budget, and to technical specification. Leading and coordinating site teams, subcontractors, and suppliers, maintaining strong client engagement and ensure full compliance with industry standards as well as producing accurate reporting, forecasting, and project documentation
Candidates will need to have a proven background in delivering large scale fire alarm installation, excellent working knowledge of BS 5839, and strong commercial awareness and programme management capability
With a basic salary to £80,000 plus car allowance, fares paid and package, this is an excellent opportunity to deliver large scale projects

Service Delivery Manager 3 Months London Immediate Start

We are looking for an experienced Service Delivery Manager (SDM) to support a critical ITSM transformation programme, migrating from ServiceNow to Freshservice.

The successful Service Delivery Manager position is suited to someone who can quickly embed into an organisation, take ownership of service delivery, and drive a smooth and effective migration.

The ideal candidate will have previous experience with a similar migration as well as hands on background within Service Desk, Incident and Change Management.

Key responsibilities of the Service Delivery Manager:

• Take ownership of service delivery throughout the ITSM migration lifecycle.
• Lead the transition from ServiceNow to Freshservice, ensuring minimal business disruption.
• Assess current processes and drive ITIL-aligned improvements (not just lift-and-shift).
• Manage stakeholders across IT, business units, and third-party vendors.
• Oversee incidents, risks, issues, and dependencies during the programme.
• Experience working with Third Party Service Desk Partners.

Skills and Experience of the Service Delivery Manager:

• Must have a proven track record as a Service Delivery Manager migrating ITSM tools.
• Hands on knowledge of ServiceNow or FreshService.
• Strong working knowledge of ITIL frameworks and best practices.
• Strong experience with Incident management, Change management, Knowledge management or Asset Management (CMDB) is desirable.

The Successful Service Delivery Manager will be required to work at least 3 days a week onsite in Chiswick

Apply now to speak with VIQU IT in confidence. Or reach out to Matt Farrell via the VIQU IT website.

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For more exciting roles and opportunities like this, please follow us on IT Recruitment.

As a Senior Project Manager at Telent, you will be trusted and empowered to deliver critical and complex work. You’ll be free to innovate, to take ownership and make smart, agile decisions. We need the best people to help us achieve our goals. Come, work in an environment where you can stretch your abilities and deliver on your potential. Help build and keep the nation’s critical infrastructure connected and protected 24/7.

Reporting to the Account Director, the Senior Software Project Manager will manage and direct internal and partner teams to ensure the development and delivery of the TVMS (TFL Video Management System). The Senior Software Project Manager will be expected to manage the Software Development teams with accountability for Quality, Financial Performance and Operational Delivery. This is an Agile role that will require flexibility to travel between, London (Canning Town & Feltham) Warwick, Bristol and able to work some days at home.

What you’ll do:

• Provide day to day management, direction and support to the TVMS project, providing regular and effective communication and prioritisation.
• Ensure the software modules to be built will join together for a seamless software product and meet client requirements.
• Ensure client project scopes and objectives are determined and defined
• Solving complex problems and take a broad perspective to identify innovative solutions
• Manage the financial performance, including monitoring and reporting through designated systems and responsible for managing projects Profit and Loss accounts
• Present software project reviews to senior management.
• Accountable for ensuring client change control processes are as specified and change events are recorded and submitted to the customer
• Ensure the set-up of stage gate meetings such as project kick off meetings, project gate reviews and project close out sessions.

Who you are:

This role would suit a Senior Project Manager with experience of delivering successful Software projects, who thrives on coordinating complex software projects, managing stakeholders, and driving solutions that are safe, on time and on budget. Clear, confident, and detail-focused, you make things happen.

Senior Software Project Manager Key Requirements:

• Demonstrable Software Project Management background, with proven experience of successfully delivering complex Software projects
• Excellent financial and commercial experience of managing multi-million-pound business critical projects
• Have excellent presentation skills and ability to present at Board level.
• Experience of managing complex Customer, Stakeholder and 3rd party relationships
• Full driving license and flexibility to travel to Telent and partner sites.

The additional benefits with this role:

• Car Allowance
• Employee Healthcare
• 26 days holiday, plus public holidays, and the option to buy or sell days annually
• Company pension scheme
• A range of family friendly policies
• Occupational health support and wellbeing Portal
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme

What we offer:

A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

Learn more about Telent:

Click here for Telent Video!

We’re passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.

Location: London (3 days onsite)
Contract: Initial 6 months
Rate: 525- 625 per day (Outside IR35)

Overview

We’re supporting a leading fintech SaaS organisation in their search for a Client Solution Implementation Manager to support the rollout of a next-generation platform within the wealth management space.

This is a client-facing role, operating in a project management capacity, where you’ll take ownership of delivering a modern SaaS product to end clients. You’ll work closely with internal solutions, product, and wealth teams to ensure smooth and successful implementations.

Responsibilities

• Manage end-to-end implementation of a SaaS platform for clients
• Act as the key point of contact across stakeholders (internal & external)
• Coordinate delivery timelines, resources, and expectations
• Work closely with solutions and product teams to support client outcomes
• Ensure smooth onboarding and adoption of the platform

Requirements

• Proven experience in implementation / project management roles
• Strong stakeholder management and client-facing experience
• Background in a regulated environment
• Financial services experience (wealth management highly desirable)
• Experience delivering SaaS or technology solutions

Job Title: Business Analyst / Project Manager (VP)
Contract Type: Fixed Term Contract
Contract Length: 6 Months with possible extension
Working Pattern: 2/3 days per week in office

None-Negotiable for HM

• Strong blend of Business Analyst & Project Management skillset .
• Experience working in Financial Services for project on Financial Crime; KYC.
• Tangible delivery, responsibility & ownership in previous contracts.
• Previous experience with outsourcing projects.

Are You Ready to Drive Change in Financial Services?

Join our client, a leading organization in the financial services sector, as a Business Analyst / Project Manager (VP). This is an exciting opportunity to take ownership of complex change initiatives across the EMEA region. If you have a passion for project management and business analysis, coupled with a knack for delivering results, we want to hear from you!

Key Responsibilities:

• Manage the entire project lifecycle for medium to high-risk projects, ensuring timely and effective delivery.
• Combine project delivery leadership with business analysis to translate strategic initiatives into sustainable outcomes.
• Coordinate with diverse teams across multiple departments, ensuring smooth collaboration and minimal business impact.
• Maintain robust documentation to meet regulatory and audit scrutiny, ensuring all processes are transparent and accountable.
• Drive the completion of project artefacts, including business cases, testing, and implementation plans.
• Identify and escalate risks and issues promptly, formulating mitigation strategies to protect project integrity.

What You Bring to the Table:

• A degree or significant specialist knowledge in a relevant field.
• Industry-recognized qualifications in project management or business analysis (PMP, APM preferred).
• Proven experience in delivering projects within the financial services sector.
• Strong interpersonal and communication skills, enabling effective collaboration across corporate levels.
• A practical approach with the flexibility to adapt between high-level strategy and detailed tactical execution.
• Experience in conducting business process analysis and leading stakeholder workshops.
• Skilled in documenting workflows and processes, with an eye for detail.
• Previous experience with outsourcing projects.

Why Join Us?

• Be part of a dynamic team that values innovation and excellence.
• Work on complex, impactful projects that shape the future of financial services.
• Enjoy a competitive daily rate and the flexibility of a fixed-term contract.
• Collaborate with industry leaders and gain unparalleled experience in project management and business analysis.

Job Title: Project Coordinator - International Recruitment

Location: Twickenham - Hybrid working 1-2 days a week in office

Hourly rate 20.76 PAYE / 27.07 UMB Per Hour

Contract Length: 3-month contract (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 36 hours

ASAP Start

About the Role

We are looking for an organised and proactive International Recruitment Project Coordinator to support the delivery of the South West London International Recruitment Programme, funded by the Department of Health and Social Care.

This is a varied and rewarding role where you will play a key part in supporting displaced international social care workers into new roles across South West London and beyond. Working closely with the International Recruitment Lead, you will help coordinate projects, engage employers, support candidates, and ensure effective programme delivery.

About Us

The South London Partnership (SLP) is a collaborative partnership of five London boroughs-Croydon, Kingston upon Thames, Merton, Richmond upon Thames and Sutton-working together to improve outcomes for residents across health and social care, skills, the economy, and transport.

SLP is hosted by Richmond Council, and this role is employed through the Richmond and Wandsworth Shared Staffing Arrangement. You’ll be part of a small, dynamic team working closely with councils, employers, training providers, and regional partners.

Key Responsibilities

• Coordinate and provide project support for the international recruitment programme
• Build and manage relationships with social care employers to source job vacancies
• Support the matching of candidates to suitable roles, offering impartial advice and guidance
• Maintain project documentation including project plans, risk registers, reports, and data analysis
• Produce high-quality reports and datasets to support programme monitoring and evaluation
• Facilitate key meetings, including preparing papers, taking minutes, and tracking actions
• Act as a central point of contact for employers, candidates, training providers, and local authorities
• Support procurement activity and the organisation of training and programme resources
• Lead on small projects to deliver specific elements of the programme

What We’re Looking For

You’ll be an enthusiastic and capable project support professional who enjoys working with a wide range of stakeholders and can manage multiple priorities.

You will have:

• Experience working in a project management or project support environment
• Proven experience in employer engagement, recruitment, or business development
• An understanding of adult social care, local labour markets, and employment barriers
• Strong organisational skills and the ability to work proactively on your own initiative
• Experience producing reports, analysing data, and maintaining project documentation
• Excellent communication skills, both written and verbal
• Confidence using Microsoft Office, particularly Word and Excel

Desirable:

• A recognised project management qualification

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Salary: in the region of £60,000 depending on experience, plus car/allowance, 20% bonus and other Veolia benefits

Grade: 6.1

Location: Hybrid - Head office, London N1 9JY or Cannock WS11 8JP (with occasional travel across the UK and Northern EU).

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• Company Car or car cash allowance
• Bonus Scheme
• Access to our company pension scheme
• Private Medical insurance
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you’ll be doing:

The Technical Project Manager manages business change projects which are underpinned by our IT Products to optimise, evolve and grow Veolia. The role is instrumental in project delivery which may be part of larger programmes, or projects involving multiple IT Products.

• Lead and manage project teams, resources, and stakeholders to ensure successful project delivery
• Develop and maintain comprehensive resource plans while building strong relationships with Area Heads and Product Owners
• Establish clear project governance, roles, and responsibilities, including effective change management processes
• Drive business case development and manage project budgets, forecasts, and actual costs
• Create and maintain detailed project schedules, considering dependencies and resource requirements
• Identify, monitor, and mitigate project risks while quickly resolving issues through effective problem-solving
• Negotiate with suppliers and stakeholders to ensure timely project delivery and resolve conflicts
• Apply expert knowledge of DevOps, system integration, and data architecture principles to ensure high-quality delivery
• Implement change management strategies through effective communication and training initiatives
• Stay current with project management methodologies and technical practices for continuous improvement

What we’re looking for:

• Extensive understanding of DevOps and system integration
• Proven experience in solution implementation, systems integration, or platform delivery
• Bachelor’s degree in Computer Science, Engineering, or related field-or equivalent industry experience in lieu of a degree.
• Experience with .NET, Java, APIs, microservices, SQL/NoSQL databases, and CI/CD pipelines; strong understanding of cloud/on-prem infrastructure, firewalls, and security protocols.

What’s next?

Apply today, so we can make a difference for generations to come.

We’re proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we’re also transforming what it means to have a rewarding, purposeful career.

We’re dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We’re also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Summer-Browning Associates is currently supporting a client in the central government who is seeking a PMO Analyst for an initial 12-month assignment.

Location: London (Hybrid)

The ideal candidate will have active SC clearance and a strong background in Project Management Office (PMO) operations, with the following skills and experience:

• Proven experience in a PMO environment, with a track record of implementing best practice frameworks aligned with large-scale government project delivery standards and processes.
• Expertise in essential PMO functions, including program/project scheduling, documentation control, resource management, risk and issue management, program governance, budgeting and cost management, and change control.
• Strong capability to define and manage program documentation effectively.
• Demonstrable experience in document management, as well as lessons learned, benefits management, and change control processes.
• Proficiency in Microsoft 365, SharePoint, and project scheduling and risk management tools, including Microsoft Project, JIRA, and Confluence.
• Experience in high-security government Tier 2 environments.
• Familiarity with structured delivery frameworks (e.g., MSP, PRINCE2, Agile delivery in a governed environment).

To apply, please submit your latest CV for review.

Programme Lead - Ad Server Migration (12 Month FTC)

Location: London (Brook Green) - Hybrid (3 days a week on site)

About the Role

We’re looking for an experienced Programme Lead to deliver a business-critical ad server migration within a live, revenue-generating environment.

This role is accountable for ensuring a zero-disruption transition of ad serving capabilities, protecting revenue, maintaining operational continuity, and setting up a scalable platform for future growth.

You will act as the senior integrator across Technology, Product, Commercial and external partners, driving alignment, decision-making and delivery across a complex, high-stakes programme.

What You’ll Be Responsible For

Programme Leadership & Delivery

• Own the end-to-end migration programme: scope, milestones, dependencies, risks, budget and outcomes
• Lead all phases: discovery, design, build, migration, testing, cutover and stabilisation
• Deliver a seamless transition with minimal commercial or operational disruption

Stakeholder & Governance Management

• Act as the single accountable owner for senior stakeholders across Technology, Commercial, Operations, Finance, Legal and Marketing
• Establish and lead governance forums, including steering committees and risk escalation
• Provide clear, executive-level reporting on progress, risks and trade-offs

Ad Tech & Platform Migration

• Partner with Product, Engineering and Architecture to migrate core ad serving capabilities (trafficking, targeting, reporting, billing)
• Oversee migration of campaigns, inventory, forecasting logic and integrations
• Ensure compliance with data privacy and regulatory requirements

Commercial & Operational Readiness

• Prepare Sales, Ad Operations and Finance teams for the new platform
• Lead training, process redesign and operational transition
• Manage vendors, platforms and system integrators

Risk, Quality & Change Management

• Identify and mitigate technical, commercial and operational risks
• Drive rigorous testing (UAT, parallel runs, revenue validation)
• Lead change management to ensure adoption and long-term success

Cutover & Hypercare

• Define and execute cutover strategy, including go/no-go criteria and rollback plans
• Lead post-migration hypercare and rapid issue resolution
• Transition the platform cleanly into BAU with clear ownership and monitoring

What Success Looks Like

• No material revenue loss or billing errors during migration
• Stable, fully functional ad serving platform post-cutover
• High confidence and adoption across commercial and operations teams
• Clear ownership, documentation and roadmap for ongoing optimisation

What We’re Looking For

Essential Experience

• Proven track record delivering large-scale ad tech or media platform migrations
• Strong understanding of ad serving, trafficking, targeting, measurement, billing and reporting
• Experience leading complex, cross-functional programmes in revenue-critical environments
• Strong programme management discipline (planning, RAID, governance, exec reporting)
• Ability to influence and align senior stakeholders

Highly Desirable

• Experience in retail media, publisher or marketplace environments
• Experience working with global vendors and system integrators
• Understanding of ad tech ecosystem integrations (e.g. DSPs, CDPs/DMPs, identity solutions)

Leadership Profile

• Strategic thinker with strong execution focus
• Calm and decisive under pressure
• Commercially aware and outcome-driven
• Collaborative and highly influential across functions
• Pragmatic and hands-on when needed to unblock delivery

The Challenge

You’ll be operating at the intersection of short-term commercial delivery and long-term platform strategy.

This migration must be delivered in a live trading environment with zero tolerance for revenue disruption, while also contributing to the development of a scalable, future-ready retail media platform.

Success in this role means holding these competing priorities together-driving immediate delivery while shaping a platform that supports long-term growth.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Please be advised if you haven’t heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Please email me

Digital Transformation Lead AI & Change

London (3 days onsite)
£80,000 £90,000 + benefits

You ll be joining a well-established investment banking environment that s pushing hard on digital transformation, with a particular focus on AI adoption and improving how the business operates day-to-day not just at a strategy level, but in real workflows, real teams, real outcomes.They ve built a solid digital function that s now scaling. More demand. More use cases. More pressure to get real value from technology.

The setup

Digital acts as a central function supporting the wider business.

In this role you ll be at the heart of it. They need you to bring structure, clarity, and momentum across a growing portfolio that includes:

Software and internal platforms

Data products, reporting, dashboards

Low-code and automation tools

A fast-growing pipeline of AI-driven initiatives

Two previously separate areas (Change and Insights) are being brought together into one Transformation team which you will lead (4 people in total)

What you ll be doing

• Leading a small Digital Transformation team day-to-day
• Owning and prioritising the pipeline across multiple departments
• Coordinating delivery across a mix of products, platforms, and initiatives
• Working directly with senior stakeholders to identify where tech can genuinely move the needle
• Embedding stronger product management practices across all solution types
• Driving adoption of tools like Power BI and low-code platforms
• Leading the AI adoption agenda across the business
• Putting the right governance in place alongside Risk and Compliance
• Coaching teams to become more capable and self-sufficient with technology
• Stepping in to unblock cross-functional initiatives when things stall

What success looks like

• Teams are focused on the right problems
• Delivery is coordinated, visible, and actually lands
• Product thinking becomes standard across the business
• AI starts to change how teams operate in a meaningful way
• Departments take more ownership of their own tech and data
• Things move. No bottlenecks. No confusion over ownership

What they re looking for

Background in digital transformation, change, product, or delivery (around 5+ years)

Experience leading or managing a small team

Someone who naturally focuses on outcomes over activity

Comfortable working across both business and technical stakeholders

Able to influence without formal authority

Confident operating in a fairly open, flat environment

Strong communication clear, practical

You ll probably already be using AI tools in your day-to-day work and thinking about how they can be applied in a business setting.

Nice to have (not essential)

Financial services or asset management experience

Exposure to product management frameworks

Hands-on with Power BI, low-code tools, or automation

Additional info

London-based, hybrid working (3 days onsite)

Must have full right to work in the UK (no sponsorship available)

If you ve worked in environments where digital is still finding its shape and you ve been the one quietly bringing order then this will probably feel very similar.

Digital Transformation Change Executive - London
Permanent Full-time

This is an excellent opportunity for someone early in their career who wants to get hands-on with digital transformation rather than sitting on the edge of it.

You ll need around 2-4 years experience in a digital, technology, change, or delivery environment, and you must already have the right to work in the UK as visa sponsorship isn t available

The business

Our client is a investment firm focused on backing projects that have a real-world impact across the economy, healthcare, communities, and the environment

They re a certified B Corp, so how they operate matters as much as what they deliver. Returns are important, but so is long-term impact.

The role

You ll join a small central transformation team (4 people including you) and work closely with operational leads across the business.

Day to day, you act as the link between Digital and the wider organisation. You ll spot opportunities for improvement, shape ideas into something practical, and make sure delivery actually happens and lands properly

There s a growing focus on AI. A key part of the role is helping teams understand where it fits, what s worth doing, and how to move those ideas forward

This is a hands-on role. You ll be working with senior stakeholders, managing pipelines, keeping initiatives moving, and making sure nothing gets lost along the way

What you ll be doing

• Work with department leads to identify opportunities for digital and AI-led improvement
• Shape ideas into clear initiatives and move them through the pipeline
• Own pipeline reporting so everyone understands what s happening and what s coming next
• Support teams in using the internal delivery framework effectively
• Help identify and progress AI use cases across the business
• Lead larger initiatives that involve multiple teams
• Track outcomes after delivery so value is visible
• Support prioritisation and resourcing decisions
• Help with rollout and adoption of new tools and solutions
• Use AI tools to improve how you and the team work

What good looks like

• Clear and consistent communication between Digital and the wider business
• A visible, well-managed pipeline that supports decision making
• AI initiatives progressing across multiple departments
• Cross-team delivery that runs smoothly without gaps
• Delivered work is reviewed properly and outcomes are understood

What they re looking for

• 2 4 years experience in a digital, technology, change, or delivery role
• Strong stakeholder communication skills
• Ability to simplify complex information
• Experience with reporting or analytics tools such as Power BI or Tableau
• Proactive approach with the confidence to make things happen
• A systems mindset, understanding how different parts of the business connect

Nice to have

• Background in financial services or professional services
• Experience with delivery frameworks, change, or product environments
• Exposure to low-code tools or automation platforms

Other requirements

• Able to commute to a London office (3 days p/week in the City of London office)
• Full right to work in the UK

Promotions Manager Vacancy Briefing Pack

Directorate: HR Promotions Team
Location: Primarily Kilburn (with potential use of NSY/Canning Town)
Working Pattern: 3 days on site (standard Met hybrid requirement)

1. Vacancy Overview

• This is a Band C Promotions Manager position within the HR Promotions Team.
• Arises due to the existing postholder going on a secondment to College of Policing (3 year incumbent).
• Initially required for 6 months, with a possibility of extension depending on the outcome of the secondment.

Role Purpose
This role functions as a mini project manager responsible for:

• Managing, coordinating and overseeing promotion campaigns across ranks (Sgt to Chief Superintendent).
• Supporting and sometimes attending assessment centres, ensuring outsourced providers deliver to expectations.
• Managing exams in partnership with the College of Policing.
• Acting as a key point of contact for escalations, queries, and time critical tasks.

1. Key Responsibilities

• Plan, coordinate and deliver end to end promotion processes.
• Liaise with outsourced providers to ensure milestones are met.
• Handle candidate or internal escalations regarding promotions.
• Use project tracking tools (e.g., MS Project) to manage timelines.
• Provide excellent customer service, often acting as the frontline representative during assessment activities.
• Work both independently on assigned projects and collaboratively across the team of eight.
• Support peers on adjacent projects when timelines clash or support is required.

1. Core Skills & Competencies

Essential

• Exceptional organisation & time management cited as critical by both hiring managers.
• Clear, confident communication across stakeholders (candidates, suppliers, internal colleagues).
• Ability to work well under pressure during peak promotion cycles.
• High standard of customer service for escalations and frontline interactions.
• Proficiency in Excel (essential).
• Experience with project management tools (ideally MS Project).

Desirable

• PRINCE2 or similar project qualification (nice to have; not essential).
• HR experience or exposure to recruitment processes.
• Experience in policing or public sector (helpful, not mandatory).

1. Candidate Background Guidance

• Policing promotions experience is rare and not expected.
• Candidates from recruitment, HR operations or project coordination backgrounds are strong fits.
• Public or private sector backgrounds are both acceptable.

1. Contract Details

• Duration: 6 months initially.
• Start Target: June (realistic timeline agreed).

1. Vetting Requirements

• CTC vetting required (basic level not SC).
• Hiring managers confirmed the role can be placed on priority vetting once forms are submitted.
• Reed will gather candidate vetting forms and notify MPS when ready to fast track.

1. Interview Process

• One stage interview, held via MS Teams.
• Chrissie will be the main hiring manager; Ruth added as second reviewer for CVs.

1. Team Structure

• Team consists of 8 members.
• Each Promotions Manager owns a primary project, but may support sideways depending on critical timelines.

1. Submission & Shortlisting Process (for suppliers)

• CVs should clearly demonstrate:

• Project coordination / project admin experience
• HR/recruitment operations or similar transferable backgrounds
• Strong organisational and communication skills
• MS Project or equivalent tools
• Excel competency

• will submit 3 6 of the strongest profiles based on the brief.
• Hiring managers will provide feedback within 2 3 days of CV submission.
• Interview availability will then be coordinated through Reed.

1. Additional Notes for Recruiters

• This is a fast paced, detail heavy role requiring exceptional organisational skills.
• Candidates must be comfortable juggling competing deadlines and liaising with multiple external providers.
• They must also be resilient, tactful, and capable of handling sensitive conversations.
• Assessment centre support and frontline interaction means professionalism and confidence are key.

Job Title: PMO Analyst

Day Rate: 250 (PAYE)Location: London (Hybrid)
Duration 12 Months (Potential extension)
Working Pattern: Full Time

About the Role
Join our client’s dynamic team as a PMO Analyst, where you will play a vital role in supporting the Change Project Manager in delivering complex financial projects. This entry-level position is ideal for a proactive graduate who thrives in a fast-paced environment and possesses strong analytical skills.

Key Responsibilities

• Assist the Change Project Manager with documentation and core administration tasks to ensure project deadlines are met.
• Perform analysis and complete assigned tasks independently, contributing to large-scale projects.
• Facilitate communication across multi-disciplinary teams to support project planning, evaluation, and reporting.
• Aid in minimising project risk and streamlining processes through effective analysis and presentation development.
• Participate in PMO reporting forums and assist with ad-hoc tasks as assigned by the Project/Programme Manager.

Qualifications and Experience

• A degree in Banking and Finance, Science, Computer Science, or a related field that enhances analytical and critical thinking skills.
• Minimum of one year of experience in financial services or a relevant university placement.
• Proven ability to think innovatively and apply problem-solving skills in a professional setting.

Skills

• Strong analytical, critical thinking, and problem-solving capabilities.
• Excellent interpersonal and communication skills, both written and verbal.
• Proficiency in MS Excel, Word, and PowerPoint.
• Detail-oriented with exceptional time management skills, capable of meeting deadlines effectively.

What We Offer

• A collaborative environment where you can develop your skills and gain exposure to a variety of corporate grades across EMEA offices.
• An opportunity to work on significant projects that impact business strategy and require coordination across multiple departments.
• A chance to interface with C-level project sponsors and contribute to the management of complex programmes.

Why Join Us?
Our client is committed to fostering a culture of excellence and innovation. By joining the team, you will be part of a centre of excellence that emphasises professional development and strategic alignment in project management.

If you are a recent graduate ready to embark on a rewarding career path in the financial services industry, we want to hear from you! Apply today to become a PMO Analyst and take the first step in your professional journey.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Our client, a very successful Managed Service Provider in Central London are looking to hire a 1st Line IT Team Leader. This is an exciting opportunity to lead a dynamic team in a fast-paced help desk environment.

This is a fully office based role (5 days a week).

Key Responsibilities:

• Lead and Motivate: Manage a team of 1st Line engineers to deliver exceptional service, ensuring SLA-driven resolution of client tickets.
• Enhance Team Collaboration: Foster teamwork by encouraging input and proactive solutions from team members.
• Oversee Daily Operations: Monitor workload distribution and ensure efficient day-to-day operations within the help desk.
• Client Engagement: Liaise with clients to maintain SLA standards and assist with Service Delivery Reviews.
• Team Development: Mentor and train team members, promoting their career growth within the organization.

Essential Skills and Experience:

• 2+ years in a similar team leadership role within an IT MSP environment.
• Strong interpersonal and communication skills, with a customer-first approach.
• Familiarity with Microsoft Cloud technologies (Teams and Microsoft 365) and ITSM tools like HaloPSA, ITGlue, NetworkGlue.