Job title: 1st Line IT Service Desk Analyst Location: London SE1 – (On-site – 5 days per week during training) Start Date: ASAP Contract Type: Temporary 3 months Weekly Hours: 35 hours per week Job Purpose We are currently recruiting for a 1st Line IT Service Desk Analyst to join a busy and fast-paced support environment based in London Bridge. This is a hands-on, customer-facing role providing first-line technical support to end users, ensuring issues are resolved efficiently and in line with service levels. Key Responsibilities: Act as the first point of contact for IT support queries via phone, email, and ticketing systems
Perform ticket triage, logging, categorisation, and prioritisation of incidents and requests
Troubleshoot and resolve issues relating to Microsoft applications, devices, and user access
Support remote users with connectivity issues (broadband, mobile, telephony)
Provide hardware support across laptops, mobile devices, tablets, and peripherals
Manage user accounts and permissions, including Active Directory and privileged access requests
Use remote access tools to diagnose and resolve user issues
Ensure all tickets are updated accurately and resolved within agreed SLAsCandidate Profile: Proven experience in a 1st Line / Service Desk support role
Working knowledge of Microsoft 365, including Teams and core applications
Familiarity with Azure, Intune, and SharePoint (minimum 1 year)
Experience with Active Directory (user management, permissions, access control)
Exposure to ITSM tools (e.g. Halo) and understanding of SLA-driven environments
Experience with remote support tools (e.g. Bomgar or similar)
Knowledge of contact centre platforms (e.g. Salesforce, Anywhere365, 8x8, MS Teams)
Strong troubleshooting skills across software, hardware, and connectivity issues
Excellent communication skills with a customer-focused approach If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)

£Salary DOE + Bonus + Training + Progression + 33 Days Holiday + Enhanced Pension + Healthcare

An excellent opportunity for a technically minded individual with strong customer service skills to join a global market leader, offering long-term career development, hands-on training, and a varied support role across innovative products and systems.

Do you have experience in a technical support or customer-facing engineering role? Are you looking to join a growing organisation where you can develop your skills and progress your career?

Established for over 40 years, this multi-award-winning global leader specialises in the design and manufacture of innovative systems used in a wide variety of industries. With a strong reputation for innovation and quality, the business continues to expand internationally and invest in its people and technology.

In this hybrid role, you will act as the first point of contact for customers, providing technical support and product guidance across a wide range of systems and services. You will handle incoming queries via phone, email, and digital platforms, supporting both pre-sales and aftersales activities. The role will involve troubleshooting technical issues, logging and managing cases, supporting training initiatives, and working closely with internal teams to deliver a high level of customer service.

This role would suit someone with a technical background in electrical, electronics or electromechanics who enjoys problem solving and delivering excellent customer support in a fast-paced environment.

The Role:

• Provide 1st and 2nd line technical support via phone, email, and online tools
• Troubleshoot customer issues and support pre- and post-sales queries
• Log and manage support cases within the ticketing system
• Assist with training, documentation, and internal collaboration
• Salary DOE + Bonus + Training + Progression + 33 Days Holiday + Excellent Benefits

The Person:

• Technical background (electrical, electronics, electromechanical, automotive)
• Experience in a customer-facing technical role
• Strong fault-finding and problem-solving skills
• Good communication and organisational ability
• Commutable to Dartford

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates.

Job Title: 1st/2nd Line Support Engineer

Location: Near Richmond, London (On-site)

Salary: £30,000-£35,000 per annum

Overview

We’re hiring a 1st/2nd Line Support Engineer to join a growing MSP, combining hands-on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology.

Key Responsibilities

• Provide 2nd line support across Microsoft, cloud, and network environments
• Support and maintain Microsoft 365, SharePoint, and endpoint management solutions
• Assist with cloud administration, updates, and system improvements
• Coordinate workloads across engineers and support day-to-day service delivery
• Build strong client relationships and deliver excellent customer service

Skills & Experience

• Experience in a 2nd line role within an MSP
• Strong knowledge of Microsoft 365, Windows environments, and basic networking
• Exposure to firewalls (FortiGate desirable) and MDM solutions
• O365 conditional access and SharePoint setup
• PowerBI knowledge advantageous
• Good communication and organisational skills

Our client is looking to hire a switched on tech consultant to join their team! You'll be given the opportunity to learn, train and develop your skill set, within a company that also offers career development. This is a role where you'll be able to work across a variety of client projects from large scale implementations to smaller ongoing support tasks, giving you exposure across the board. Role: CRM Consultant Salary: £30,000 - £40,000 per annum When: Monday - Friday / 09:00 - 17:30 / 1 day per week in London Responsibilities: - Deliver tasks as part of an implementation of an IMIS product - Meeting with clients and discussing requirements and suggesting improvements where needed- Training clients on solutions - Working on both projects and support tasks- Work on any other technical projects, internal or external, as required Who you are: As this is a predominately remote role, this role is really going to need someone who is able to be proactive and can manage their own time and priorities. Our client uses quite a niche product so it's unlikely that you'll have worked with it before, however they have an extensive training programme which also offers a path to career progression, so we're looking for someone who is willing and ready to learn. The role would be great for someone coming from a Tech Support role who is looking to take the next step into consulting, but we're also considering graduate candidates with a relevant degree. Attitude is key for this role! Requirements: - Background/degree in Computer Science, Engineering, Maths, Physis or similar - Understanding of relational databases or CRM Systems - Experience working in a consultancy environment would be ideal - Experience working with project based work - Skills in SQL, HTML, CSS, SSRS and JavaScript ID: HNW173399Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.

Positive Employment is currently recruiting for an IT Support Officer for our client a government organisation in Brentwood, Essex.

Do you want to be part of a motivated and dynamic forward-thinking IT Team? How about getting opportunities to work with the latest cloud technologies? Do you like to problem solve? Or how about challenges? Like to learn new skills? Can you provide excellent customer service with a technical twist?

This role is a temporary contract initially for 3 months with the possibility to extend. Hybrid available, preference is 5 days on site.

Duties and Responsibilities but not limited to:

• Working with Technical Analyst to provide the first line and first-class Technical Service Desk.
• Variety of support tasks, hardware commissioning and decommissioning and general IT Support.

Personal Requirements:

• Knowledge of Microsoft technologies required and ITIL would be advantageous.

Working Hours: 37hrs / 8:30am - 17:00pm / Monday - Friday

Pay: £20.13 per hour

Please note this role is within the scope of IR35.

WordPress Project Manager – Own the delivery. Guide the client. Make it happen

£35,000 – £43,000 | London (Hybrid – 2 days onsite)

Some project roles are about tracking tasks.

This one is about owning delivery.

You’ll be the person clients rely on to turn ideas into live websites, guiding them through what’s possible, keeping projects moving, and making sure nothing slips.

If you’ve worked in a digital or web agency before, you’ll know exactly what that involves.

Deadlines.

Expectations.

Changing priorities.

And the satisfaction of getting it over the line properly.

What’s in it for you?

• Salary: £35,000 – £43,000
• Location: London (2 days in the office, 3 from home)
• Projects: WordPress website builds for external clients
• Role: Client-facing, delivery-focused project management
• Environment: Digital agency with a steady pipeline of work
• Exposure: Work closely with design, development, and clients

What’s the role really about?

You’ll sit between clients and delivery teams.

Translating ideas.

Managing expectations.

Keeping projects on track.

But importantly you won’t just be coordinating.

You’ll be expected to:

• Have confident conversations with clients about WordPress capabilities
• Guide them on what works (and what doesn’t)
• Keep projects moving without constant chasing

This is a role for someone who understands agency delivery and can handle the pace.

What you’ll be doing

• Managing the delivery of WordPress website projects from start to finish
• Acting as the main point of contact for clients
• Running timelines, priorities, and expectations across multiple projects
• Working closely with designers and developers to keep delivery smooth
• Advising clients on WordPress functionality, integrations, and possibilities
• Keeping communication clear, proactive, and consistent
• Making sure projects land on time and to a high standard

What you’ll bring

• Experience working in a digital marketing or web agency (essential)
• Proven experience delivering WordPress website projects
• Confidence speaking with clients and managing expectations
• A solid understanding of what WordPress can and can’t do
• Strong organisation skills and attention to detail
• The ability to juggle multiple projects without losing control

This role suits someone who enjoys being at the centre of delivery, not just organising tasks, but driving projects forward and building strong client relationships.

If you’ve done agency life before, you’ll know… the good ones give you ownership.

This is one of them.

Interested?

Send your CV to bob . bath @ mexasolutions . com and let’s have a confidential chat.

Senior Service Delivery Manager – Own the client. Shape the service. Raise the standard

£60,000 - £85,000 | London (Hybrid) | Client-facing

Some Service Delivery roles are about reporting.

This one is about ownership.

You’ll take full responsibility for a small number of flagship enterprise clients, becoming the person they rely on, not just for updates, but for direction, challenge, and improvement.

If you’re comfortable operating at senior level, influencing stakeholders, and driving standards across an MSP environment, this will suit you.

What’s in it for you?

• Salary: £60,000 - £85,000
• Location: London (hybrid working + client site visits)
• Scope: Own service delivery for major enterprise / regulated clients
• Influence: Act as a trusted advisor, not just a delivery manager
• Growth: Clear progression as the Managed Services function scales
• Impact: Help shape standards, processes, and ways of working

What’s the role really about?

This isn’t just BAU service delivery.

You’ll take ownership of key client relationships post-transition, ensuring services are not only stable, but continuously improving.

You’ll be:

• Leading service reviews and strategic conversations
• Building relationships at multiple levels, including senior stakeholders
• Identifying risks, opportunities, and areas for improvement
• Driving higher standards across service delivery

Less reporting. More thinking. More influencing.

What you’ll be doing

• Acting as the primary service owner for key enterprise accounts
• Leading monthly service reviews, QBRs, and strategic sessions
• Building strong, long-term client relationships across all levels
• Driving continuous service improvement, not just maintaining status quo
• Working closely with internal teams across delivery, operations, and pre-sales
• Ensuring consistency in how services are delivered, measured, and improved
• Supporting the transition from project into BAU and beyond
• Mentoring more junior service delivery resources and raising overall standards

What you’ll bring

• Strong experience in Service Delivery within an MSP or consultancy
• Confidence operating with senior stakeholders and enterprise clients
• A solid understanding of ITIL and structured service environments
• Commercial awareness and the ability to spot growth opportunities
• Gravitas: you can hold your own in challenging conversations
• A mindset focused on improvement, not just maintenance
• The ability to balance strategy with hands-on delivery

The reality of the role

This is a business that’s investing heavily in its Managed Services offering.

Standards are being raised.

Processes are being refined.

Expectations are growing.

They need someone who can step into that environment and help shape what “good” looks like.

This role suits someone who wants to move beyond managing services… and into owning relationships, influencing outcomes, and raising the bar.

Interested?

Send your CV to bob . bath @ mexasolutions . com

We have an opportunity for a BMS Service Contract Engineer (Sales Support) for Building Management Systems (BMS), to join us at Honeywell, in the UK, where you will be responsible for supporting the sales team by leveraging your technical expertise to drive the sale of new contracts, work closely with customers to understand their needs, provide tailored solutions, and ensure successful implementation of Honeywell’s innovative building solutions. This is a field based role with UK wide travel and the potential of overnight stays.

Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.

Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.

Key responsibilities

• Collaborate with the sales team to identify and qualify new business opportunities in the building solutions sector relating to Security and Access Control/Solutions .
• Conduct technical presentations and demonstrations of Honeywell products and solutions to customers and stakeholders.
• Develop customized proposals and contracts that meet customer requirements and align with Honeywell’s offerings
• Provide technical support and guidance throughout the sales process, addressing any questions or concerns from customers along with assisting in the preparation of technical documentation, including specifications and compliance reports
• Engage with customers to gather feedback and insights, ensuring their needs are met and exceeded to then share feedback with internal teams, including engineering and offering management, drive service improvements

Key skills and qualifications

• Proven experience in a technical sales role, preferably within the building solutions or engineering industry
• Strong understanding of building technology, controls, and automation systems (Tridium N4 systems knowledge is highly valued)
• Excellent communication skills, with the ability to convey complex technical concepts to non-technical audiences
• Strong problem-solving skills and the ability to work independently and as part of a team
• Willingness to travel as required to meet with clients and support sales initiatives

Our offer

• Work for a well-known brand with a continued focus on innovation and growth
• Market specific training and on-going personal development
• Competitive salary and benefits
• Opportunity to join a fast growing ever changing Global organization providing world class products and services to our customers

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us nowand be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#FutureShaper

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Job Title to play a pivotal role in our Complex Needs  Service in Fulham.

Sounds great, what will I be doing?

This role involves empowering clients to manage their health, wellbeing, and independence by identifying strengths and achieving goals in partnership with subcontractors. You’ll support their engagement with community professionals, clearly explain service pathways, and co-produce group activities and peer networks. Responsibilities include promoting client safety and participation, maintaining accurate records, and ensuring confidentiality. You’ll assist with tenancy management, including rent collection, arrears, and voids, while helping clients build independent living skills. Working flexibly within the team, you’ll  also support health and safety, property maintenance,
budgeting, and efficient use of resources under the Team Leader’s direction.

What do I need to bring with me?

You’ll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don’t have to tick all  the boxes right away; the important thing is that you’re willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

You will bring a good understanding of health and safety within an accommodation-based setting, with the ability to monitor and maintain the safety and security of a supported housing service and report maintenance issues appropriately. You will have experience supporting individuals with mental health needs, alongside a basic knowledge of housing management, including maintenance and repairs. Strong literacy, numeracy, and IT skills are essential, enabling you to produce clear written communication and maintain accurate records. You will also demonstrate a solid understanding of safeguarding and the ability to respond to concerns appropriately.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don’t be alarmed if there are other stages in the process, it’s all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for an Employment Specialist to play a pivotal role in our Employability Service in Barnet.

Sounds great, what will I be doing?

We are seeking a dedicated and adaptable professional to manage a caseload of up to 20 clients, supporting individuals with mental health conditions into meaningful employment using the IPS model. The ideal candidate will work closely with clinical teams, contribute to multi-disciplinary care planning, and build strong relationships with employers to tailor job opportunities. Strong organisational and communication skills are essential for managing referrals, job retention support, and compliance with NHS and Hestia protocols. The role also requires accurate KPI tracking, benefit guidance, and flexibility to work across various settings. A commitment to professional development, collaboration, and client-centred outcomes is key.​

What do I need to bring with me?

You’ll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don’t have to tick all  the boxes right away; the important thing is that you’re willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Someone who is a self starter and comfortable with a lone working environment, you will have strong empathy skills and an eye for detail. You should have experience of supporting people in a job search and have made an impact on this. To succeed you would need to have worked in a target environment and used to meeting and exceeding targets.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don’t be alarmed if there are other stages in the process, it’s all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for an Employment Specialist to play a pivotal role in our Employability Service in Barnet.

Sounds great, what will I be doing?

We are seeking a dedicated and adaptable professional to manage a caseload of up to 20 clients, supporting individuals with mental health conditions into meaningful employment using the IPS model. The ideal candidate will work closely with clinical teams, contribute to multi-disciplinary care planning, and build strong relationships with employers to tailor job opportunities. Strong organisational and communication skills are essential for managing referrals, job retention support, and compliance with NHS and Hestia protocols. The role also requires accurate KPI tracking, benefit guidance, and flexibility to work across various settings. A commitment to professional development, collaboration, and client-centred outcomes is key.​

What do I need to bring with me?

You’ll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don’t have to tick all  the boxes right away; the important thing is that you’re willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Someone who is a self starter and comfortable with a lone working environment, you will have strong empathy skills and an eye for detail. You should have experience of supporting people in a job search and have made an impact on this. To succeed you would need to have worked in a target environment and used to meeting and exceeding targets.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!

• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don’t be alarmed if there are other stages in the process, it’s all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Location: London (hybrid)

Duration: 12 months

Day rate: £270 inside ir35

We are looking for a highly technical Customer Success Engineer to join our SASE team, helping customers secure and optimize their cloud environments.

Key Responsibilities:

• Act as the primary technical contact, building strong customer relationships
• Drive adoption and integration of SASE and cloud security solutions
• Provide real-time technical support and strategic guidance
• Partner with CISOs, Security Architects, and DevOps teams on implementations
• Ensure customers achieve maximum ROI from security investments
• Proactively identify risks and develop mitigation plans
• Advocate for customer needs and influence product improvements
• Coach customers on cloud security governance and best practices
• Manage escalations and coordinate with engineering for timely resolution

Required Skills & Experience:

• Experience in technical support, consulting, pre/post-sales, or similar roles
• Strong understanding of networking and security concepts
• Experience with routing protocols (BGP, OSPF), VPNs, IPSEC, TCP/IP
• Knowledge of authentication protocols (SAML, SSO, LDAP, RADIUS)
• Familiarity with SASE architecture and cloud security (CASB, DLP)
• Experience with multi-vendor network environments
• Proficiency in Linux, with Python or Bash scripting skills
• Strong communication skills across technical and non-technical audiences
• Proven ability to manage customer expectations and escalations
• Ability to multitask in a fast-paced environment

Education:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field

If this seems like a good fit for you, please apply or email your CV to

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

£35,391 - £45,564

Fixed Term Contract - 12 months or Internal Secondment

Full Time 36 hours

Location: Richmond and Wandsworth Councils

Other essential information: You will benefit from flexible working arrangements, with office attendance required twice per week, and will be expected to meet statutory and legislative deadlines.

Objective of the Role

You will support the Adult Social Care and Public Health directorates by ensuring information requests are handled lawfully, accurately and within statutory timescales.You will act as a first point of contact for Subject Access Requests (SARs) and Freedom of Information Requests (FOIs), MP enquiries and Councillor enquiries.

You will help the directorate meet their obligations under information governance legislation while working towards deadlines. You will need to deliver a responsive, professional service to internal and external stakeholders.

About the Role

You will join a supportive Information team consisting of a Senior Information Support Officer, two Information Support Officers, a Redaction Officer and an Archive Manager.You will deal with requests made by political members or councillors related to adult Social Care and Public Health via our shared inbox. You will work with senior management and key stakeholders. Strong communication and interpersonal skills will be key.

This is a 12-month fixed term contract or internal secondment for existing Richmond and Wandsworth Council staff. The role will involve flexible working three times a week.

Your responsibilities will include:

Acting as a first point of contact for Freedom of Information (FOI) requests, Subject Access Requests (SARs), MP enquiries and Councillor enquiries.

• Communicating with internal staff to collate information for responses.
• Liaising with police and external agencies.
• Logging, tracking and issuing responses within legislative deadlines.
• Identifying process improvements.
• Producing performance and compliance reports.

Essential Skills and Experience

• Experience working with DPA 2018 and/or FOI requests
• Strong administrative skills
• Excellent communication skills
• High attention to detail
• Good IT knowledge including Outlook, SharePoint and Excel
• Ability to work independently and in a team

If you have good administrative skills and are self-motivated to learn with an understanding of data governance, please apply as we can provide training for certain elements.

Recruitment Timeline

Closing Date:6 May 2026

Shortlisting Date:20 May 2026

Interview Date:Week commencing 25 May 2026

We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone.We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments

throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.

We re looking for a dynamic, entrepreneurial self-starter to lead and grow commercial income at West Horsley Place. This is an exciting opportunity for a creative thinker with strong sales experience who can spot new opportunities, develop fresh ideas and turn them into successful, income-generating activity from concept through to delivery.

Job Description: Commercial Income Lead

Location: West Horsley Place (hybrid working considered)
Reporting to: Deputy Director
Hours: 0.8 Part Time

Contract: Fixed-term contract (12 months) with the option to extend.

We are open to a range of contract models, including freelance arrangements, annualised hours, job share or alternative part-time structures. Applicants with experience delivering events at a senior level are encouraged to propose a working arrangement that supports effective sales performance and event delivery.

Working pattern: Working hours will be agreed to meet business needs, with regular evening and weekend work required to deliver events
Salary: £35,000 for 0.8 Part Time (£43,750 FTE)

Role purpose

The Commercial Income Lead is a senior, entrepreneurial role responsible for shaping, growing and diversifying West Horsley Place s commercial income.

This is a highly proactive position for a self-starter who thrives on identifying opportunity, creating new sales channels and turning ideas into deliverable, income-generating activity. The postholder will develop and lead commercial strategy while remaining closely involved in hands-on sales, client management and on-site delivery.

The role oversees a broad portfolio including corporate venue hire, filming and photography, third-party commercial activity and estate partnerships. It also provides strategic oversight of weddings and private events, line-managing the Weddings & Private Events Coordinator who leads day-to-day sales and delivery in that area.

Key responsibilities

Commercial leadership & strategy

• Develop and lead a clear commercial income strategy, aligned with the Trust s charitable purpose and long-term sustainability.
• Identify, test and launch new sales channels, commercial products and partnerships, taking ideas from concept to implementation.
• Drive income growth by improving yield, diversifying offer and unlocking under-utilised assets across the house and estate.
• Monitor market trends and competitor activity, using insight to evolve pricing, positioning and proposition.

Sales & business development

• Personally lead sales activity for corporate hire, filming/location hire and other non-wedding commercial use.
• Build and maintain strong relationships with clients, agents, production companies and partners to generate repeat business and referrals.
• Represent West Horsley Place confidently in commercial negotiations and external relationships.

Planning & delivery

• Act as commercial lead for the planning and on-site delivery of non-wedding hires and events.
• Ensure high standards of delivery, client experience, risk management and operational coordination.
• Work closely with colleagues, contractors and tenants to ensure smooth delivery with minimal impact on public activity.
• Review performance and delivery post-event, embedding learning and continuous improvement.

Filming, traders & partnerships

• Serve as principal contact for filming and location hire, including management of the relationship with the location agency.
• Oversee relationships with regular and seasonal traders and third-party hirers.
• Identify, negotiate and secure commercial partnerships and estate-based opportunities that align with the Trust s values and character.

Weddings & private events strategic oversight

• Provide strategic oversight of weddings and private events to ensure alignment with wider commercial objectives.
• Line-manage the Weddings & Private Events Coordinator, setting priorities, supporting development and monitoring performance.
• Enable cross-support between weddings and other events where appropriate, while protecting the coordinator s primary focus on wedding sales and delivery.

Organisational contribution

• Contribute to Trust-wide planning, commercial thinking and income development.
• Support Trust-led events and fundraising activity as required.
• Champion continuous improvement, new ways of working and a confident commercial culture.
• Undertake other reasonable duties as required.

Person Specification

Attributes

• Warm, welcoming and highly professional manner.
• Confident, proactive and commercially minded.
• Highly organised, detail-oriented and solutions-focused.
• Excellent relationship-builder with the ability to work positively with colleagues, volunteers, trustees, tenants, contractors and external clients.
• Calm under pressure, flexible and adaptable in a busy events environment.

Skills and experience

Essential

• Proven experience in commercial sales, business development or income generation (typically 3+ years).
• Experience of venue hire, events, hospitality or visitor-attraction environments.
• Strong commercial judgement, with a track record of meeting income targets.
• Confident people manager with line management experience.
• Excellent relationship-building, negotiation and client-handling skills.
• Highly organised, adaptable and calm under pressure.
• Willingness to work evenings and weekends as required.

Desirable

• Experience working in a charity or small organisation with mixed commercial objectives.
• Knowledge of estate-based commercial models (tenancies, concessions, licences).

Contract: 12-month contract
Location: Hybrid (3 days onsite - Brock Street)
Rate: £320-£350 per day

We’re looking for a Strategic Partner Manager to build and grow relationships with key gaming partners across EMEA. You’ll help developers maximise their success on the client’s gaming platforms, driving feature adoption and long-term value while collaborating closely with internal teams.

Key Responsibilities

• Manage and grow strategic partnerships with game developers
• Drive adoption of platform features and products
• Act as a trusted advisor to partners and represent the platform externally
• Collaborate cross-functionally (product, engineering, marketing, etc.)
• Analyse performance metrics and identify growth opportunities

Experience:

• 7+ years in partnerships, business development, or account management

Hard Skills:

• Strong understanding of the gaming industry and how it operates
• Excellent communication and stakeholder management skills
• Technical understanding of platforms, products, and feature integration

Other:

• Ability to work in a fast-paced, cross-functional environment
• Strong analytical skills (Excel, PowerPoint)

Join a team shaping the future of social gaming and work with leading developers across the industry, influencing growth at scale.

Commercial Manager / Senior Sales Executive

Would you like to join an events business where you’ll have a share in the company?

We’re seeking a driven individual to join our client’s rapidly expanding events business with exhibitions including safety and wellbeing, emergency services, forensics and more.

You’ll play a pivotal role in driving growth and success by:

Acquiring new business: Generating revenue through new client acquisition and upselling/cross-selling opportunities.

Building strong relationships: Fostering long-term partnerships with clients and ensuring exceptional customer service.

Driving sales targets: Achieving sales goals through effective lead generation, pipeline management, and closing deals.

What you’ll need:

Proven track record in B2B sales, ideally within the events industry Strong sales skills, including negotiation, persuasion, and closing techniques Excellent communication and interpersonal skills Self-motivated, results-oriented, and able to work independently A passion for the events industry and a desire to succeed

Salary: up to £50k (DOE) + 40% bonus
Location: Redhill, Surrey (with 1 day/ wk hybrid option)
Type: Full time

Please apply with your CV attached to receive more details.

Smarter, Faster Care. Join the Digital Health Revolution.

At Open Medical, we have one driving mission: Smarter, Faster Care. We are the experts behind Pathpoint, the award-winning platform synchronising clinical workflows and transforming patient outcomes globally.

We’re hiring a Senior Account Manager who thrives on challenges and is committed to making a measurable difference. This is a high-visibility role where you take personal responsibility for client satisfaction, protecting our recurring revenue while unlocking new opportunities for expansion, across the United Kingdom.

Our team is full-time in-office, as this is how we feel we collaborate, problem-solve and develop ourselves the best. The successful candidate for this role will be expected to be on UK client sites on average 2 - 3 times per week.

Who You Are

We’ve worked hard to build a culture of excellence and we take great care in selecting the individuals who will carry it forward. To succeed here, you must be:

• A True Team Player: You thrive in a diverse, collaborative environment and win as a team.
• Mission-Driven: You genuinely care about the healthcare space and the impact of digital transformation.
• A Standard-Bearer: You take immense pride in doing your very best work and hold yourself, and others to an exceptional standard.
• Commercial & Responsible: You understand that you are the face of the company; you take personal responsibility for client satisfaction and maintaining our ARR through strategic retention and growth.

What’s In It For You?

We believe in a two-way street. By joining us, you will:

• Shape the Strategy: You won’t just follow a script; you’ll have the opportunity to lead and refine the operational processes for the entire customer life-cycle.
• Gain High-Level Exposure: Work directly with the Head of Revenue and Chief Commercial Officer, acting as a strategic adviser to our leadership team on all things account management, providing the frontline intelligence that shapes our growth plans and future roadmap
• Master the HealthTech Landscape: Deepen your expertise in NHS procurement and digital delivery, positioning yourself at the forefront of a booming industry.
• Enjoy the autonomy to lead while receiving the structured support and investment you need to reach your full potential

The Mission

• Strategic Growth: Own the full customer life-cycle, preventing churn, leading renewals and identifying smart opportunities for up-sells and cross-sells.
• Client Ambassadorship: Spend 2-3 days a week on-site with NHS stakeholders, ensuring they are extracting maximum value from our solutions.
• Operational Excellence: Maintain an airtight HubSpot pipeline and provide accurate forecasting for renewals and expansion to the executive team.
• Feedback Loop: Act as the bridge between the front line and our Product teams to keep our innovation “smarter and faster.”

What You Bring

• Enterprise SaaS Expertise: Proven success in proactive account management and revenue growth.
• Healthcare Knowledge: Essential experience in the digital health sector and a solid grasp of NHS procurement.
• Relationship Mastery: The ability to navigate complex stakeholder landscapes and act as a trusted adviser.

Benefits

• 33 days holiday per annum (including public holidays), increasing with tenure.
• Private Health Insurance provided by Vitality, with a vast array of perks and discounts, included discounted gym membership.
• Cycle to work and salary sacrifice pension scheme
• Access to CPD budget
• Paid sickness and compassionate leave, alongside enhanced parental leave.
• Car allowance/mileage options and a competitive commission structure
• Salary range £45 - 57k , depending on experience

Our Recruitment Process

• Submit your CV and answer the application questions
• The Intro: A 5 minute logistics and introductory call with the People team
• The Values Fit: A short video call to discuss your motivations for joining and your alignment with our company values.
• The Deep Dive: A 20-minute video interview with the Hiring Manager.
• The Finale: An in-person interview at our offices in Ealing featuring a presentation task.

Ready to deliver smarter, faster care? Apply today.

Salary: £37,000-£41,000

Location: Hayes

Purpose of Role - Asset Manager

This is a high-impact role at the heart of our commercial operations. You will identify and secure new revenue opportunities through asset trading and solution projects, while also managing and optimising our global landing gear asset pool. Working closely with Sales, Procurement, and Fulfilment teams, you will play a pivotal role in driving profitability, managing key customer and supplier relationships, and ensuring assets are deployed efficiently across our global network.

If you thrive in a fast-paced, commercially focused environment and have the entrepreneurial mindset to spot opportunities and act on them - we want to hear from you.

Key Responsibilities- Asset Manager

• Drive new revenue by identifying, pursuing and securing asset trading and solution project opportunities.
• Manage and optimise the Landing Gear asset portfolio, including lease contracts with leasing companies.
• Build and maintain strong relationships with airline customers and asset traders through regular engagement and proactive outreach.
• Negotiate and implement contracts for asset purchases, sales, leases and exchanges with both suppliers and customers.
• Initiate and manage asset solution projects, pro-actively balancing asset availability against demand.
• Provide market intelligence and asset availability transparency to support Sales and Procurement teams.
• Produce regular management reports on the financial performance of assigned Landing Gear asset types.
• Ensure compliance with aviation legislation and internal governance requirements.
• Maintain a full financial and operational overview of assigned product types, including KPIs and activity monitoring.
• Continuously develop your technical and commercial market knowledge and share insights across the team.

Skills Required - Asset Manager

• Confident with speaking to potential clients
• Strong Excel skills
• Good attention to detail
• Hungry to learn
• Strong communication skills
• Strong written skills
• Aviation background desirable

Response Personnel, an independently owned company and experts in recruitment since 1997.

Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Technical sectors.

For information on other roles, we have available please call for further details.

London | Competitive Base + Uncapped Commission

Looking to kick start or elevate your career in recruitment?

At IBSC, we’re a specialist global IT recruitment consultancy connecting top-tier talent with leading organisations across the UK and Europe. With over a decade of success, we’ve built a strong reputation in niche markets including SAP, Microsoft, telecoms, development, and emerging tech.

The Role

As a Recruitment Consultant, you’ll:

• Manage the full 360 recruitment cycle
• Build and develop relationships with clients across Europe
• Source high-quality IT professionals within specialist markets
• Deliver contract and permanent recruitment solutions
• Work with global clients including consultancies and end-users

Why IBSC?

• Global reach across UK & Europe
• Established, growing business with a strong reputation
• High level of repeat business from existing clients
• Specialist, in-demand tech markets
• Supportive, collaborative team environment
• Uncapped commission with strong earning potential

Who We’re Looking For

• Experienced recruiters or ambitious graduates/entry-level candidates
• Sales-driven mindset with a desire to succeed
• Strong communication and people skills
• Resilient, motivated, and target-focused
• Interest in technology or recruitment

What You’ll Get

• Competitive base salary + uncapped commission
• Full training and ongoing development (ideal for graduates/entry-level)
• Clear career progression path
• Opportunity to work in international markets
• A chance to build a successful career in a high-growth industry

Ready to Start or Grow Your Career?

Whether you’re an experienced recruiter or just starting out, IBSC offers the platform, training, and opportunity to succeed.

Account Manager - Coffee & Food Service

Location: Shoreditch, London (Hybrid)

Salary: £50,000 - £70,000 Base + Bonus

Sector: Coffee / Food Service / FMCG

The Opportunity: You know coffee. You know customers. Now grow something special.

This is a rare opportunity to join a premium, values-led coffee business with deep roots and massive ambitions. Our client has been a staple in the coffee world for more than a century, and their UK presence is currently in “hyper-growth” mode-doubling revenue from £12M to £25M in the last year alone.

We are looking for an experienced Account Manager from the coffee world who can take ownership of a significant existing customer base and turn strong relationships into long-term growth.

The Role

You won’t be starting from zero. You will be handed a high-performing portfolio worth approximately £12M in existing revenue, acting as a trusted partner to major customers across the UK out-of-home and food service sectors.

What you’ll be doing:

• Portfolio Ownership: Managing half of the UK’s existing revenue, ensuring excellent service and strong commercial performance.
• Strategic Development: Identifying growth opportunities within your accounts-optimizing volume, product mix, and long-term equipment partnerships.
• Relationship Building: Connecting with decision-makers who care about quality and sustainability (think major high-street names and travel hubs).
• Brand Ambassadorship: Representing a respected global brand with authenticity and passion in their “fancy” new Shoreditch office.
• International Reach: Traveling to historic roasteries in Sweden and Norway to immerse yourself in the craft and culture.

What We’re Looking For

We want someone on an “upward curve”-passionate, energetic, and ready to learn the company’s unique way of working.

• Coffee Industry Experience (Essential): You must speak the “language of coffee.” Whether you’ve worked for a major player like Nestlé, Lavazza, or Illy, or a high-growth independent roastery, you understand the B2B coffee market.

• The “Hybrid” Mindset: You are 50% Account Manager (nurturing relationships) and 50% Strategic Hunter (finding growth within those accounts).

• Early to Mid-Career Focus: We are looking for someone with 2-10 years of experience who wants a long-term career path rather than someone nearing the end of their career.

• Commercial Acumen: You understand that great coffee is a business. You can manage a £12M+ portfolio with confidence and precision.

What’s on Offer

• Competitive Pay: £50,000 - £70,000 base salary (commensurate with experience).
• Bonus: A discretionary bonus scheme that values your contribution to the business.
• Hybrid Flexibility: A balance of Shoreditch office days and client visits. As long as you are seeing customers, your schedule is yours to manage.
• Purpose-Driven Culture: Work with a brand that values people and sustainability over just hitting “numbers.”
• Travel: Opportunity to visit international sites and manage customers across the UK and Ireland.

My client, a London Market broking firm is seeking an Acturis Consultant to own and support a panel of partner brokers, helping them get maximum value from the Acturis platform.

Key Responsibilities

• Own and support a panel of partner brokers using Acturis
• Work closely with internal teams to provide expert guidance and support
• Liaise with third party suppliers, particularly Acturis
• Support Acturis implementations, including go live and post go live activity
• Deliver efficiency reviews and consult with brokers to optimise platform usage
• Advise on best practice to maximise capability and ROI
• Deliver classroom based and remote training to users

Skills & Experience

• Excellent Acturis technical experience
• Proven experience supporting Acturis users or broker panels
• Excellent training and facilitation skills (in person and remote)
• Excellent communication, relationship building, and influencing skills
• Highly organised with strong workload management
• Consultative mindset with the ability to identify needs and recommend solutions

We know that the most successful teams have a diversity of background, experience and approach. When we recruit, we welcome the unique contributions you can bring thanks to your sex, ethnicity, race, gender identity, nationality, age, disability and beliefs.

Acturis Systems Consultant - London Market, Broking, Acturis