Job Title: Senior Support Engineer (Training Services)

Location: Barrow-In-Furness. We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role

Salary: Competitive

What you’ll be doing:

• Developing the end-to-end training material and user guides aligned to the process documentation in each area or function ensuring that the training is optimised and aligned with programme requirements
• Develop training assets through design and development, embedding rigorously derived learning and assessment objectives
• Working with the vendor to understand the ‘to be’ delivered capability
• Understanding current BAE working practices
• Delivering training curricula as required

Your skills and experiences:

Essential:

• Good digital and / or creative skills and knowledge
• Ability to understand complex operations and translate them into an understandable training process
• Applied knowledge training development and delivery in a blended learning environment
• Good stakeholder management skills

Desirable:

• CAD and PLM (Product Lifecycle Management) experience
• Exposure to some of the following packages: Articulate360, Adobe Photoshop, Adobe Illustrator, Adobe Premiere Pro, Adobe After Effects, Camtasia, Go Mo.
• Defence background
• TNA/LNA Experience

Benefits:

As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts – you may also be eligible for an annual incentive.

The team:

In support of the programmes, the team is responsible for building and delivering a modular Engineering curriculum tailored to application capability and accompanying Engineering Process. As part of the team, you will have the unique opportunity to bring new innovative applications to the business, as well as develop and deliver the training material. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria.

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Closing Date: 5th March 2026

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

#LI-hybrid

#LI-GV1

Are you a seasoned SAP SuccessFactors Senior Consultant ready to take the next step in your consulting career?

Join a global leader in SAP Managed Services and become part of a trusted team delivering excellence to some of the worlds most recognisable brands.

If you’re looking for a role where your expertise is valued, your ideas make an impact, and your growth is supported - this is the perfect opportunity.

** Candidates must be able to work in the UK without restrictions *\

The Role at a Glance:

SAP SuccessFactors Senior Consultant - Managed Services
Remote - Home-based (UK) with minimal travel
Up to £75,000 DOE Plus Benefits
Permanent - Full Time

Reporting to: The Managed Services HCM Practice Lead.

Product / Service: Global authority in Enterprise SAP Consulting & SAP Managed Services
Values: Clients First, Foresight and Teamwork

Who we are:

For over 15 years, weve built a strong reputation in Managed Services and continue to grow thanks to our ongoing success and expanding client base. Our portfolio includes a diverse range of organisations - from global multinationals to well-known household brands - spanning multiple industries and countries.

Our UK-wide network of consultants specialises in supporting all areas of SAP. We manage our customers solutions end-to-end - turning trust into lasting value. From analysing and optimising business processes, to delivering tailored SAP implementations, through to ongoing service and system maintenance - we ensure excellence at every stage.

Collaboration is at the heart of what we do. We work closely with our internal teams, project delivery specialists, and customers to provide long-term support, innovation, and a shared vision for success.

Role Overview:

As a SAP SuccessFactors Senior Consultant within the Managed Services HCM team, you will deliver support services to a wide range of UK, European and Global clients. This is a customer focused, hands-on role working on customer issues, enhancements, releases, and collaborating with functional and technical consultants.

You will be a team player who enjoys supporting customers to achieve excellence and implementing best practice industry solutions. You will be an expert in your area, enjoy building trust and connections with customers, be able to make solution recommendations and enjoy collaborating with a team of highly skilled SAP SuccessFactors HCM/Payroll Consultants.

Your Responsibilities:

Provide high level advisory and consultative support across the SuccessFactors customer base.
Analyse, configure and implement appropriate SuccessFactors solutions.
Manage and support SuccessFactors releases, enhancements, and new functionality.
Act as a strong communicator, keeping customers and management updated.
Solve complex issues using initiative and strong problem solving skills.
Ensure customer satisfaction and adherence to SLAs.
Work within a remote consulting support team for contracted customers using the service management systems and processes.

Essential Skills & Competencies:

Expert in SAP SuccessFactors Employee Central.
Certified in one or more additional SuccessFactors modules.
Strong knowledge of other modules such as Recruitment, Onboarding, Time, Performance & Goals and Compensation.
Understanding of standard SAP integration tools and other integration methods e.g. Dell Boomi, HCI, PO etc.
Strong communication skills and ability to guide HR business users.
Strong integration knowledge across SAP functional areas.
Strong documentation skills including functional specifications and test scripts.
Project related activities e.g. data migration, user support and end user training
Feedback potential solutions in a logical way for both SAP knowledgeable and non knowledgeable audiences

Desirable Skills & Competencies:

Knowledge of Higher Education based activities e.g HESA, Multiple Employments,.
Hands on mentality and willing to take on unknown SAP processes

Experience & Qualifications:

Functional / technical proficiency with at least 6 years SAP SuccessFactors experience.
Demonstrated ability to learn new technologies quickly.
Experience in customer service handling and functional support roles.
Experience with data migration, user support and end user training.

Personal Profile Skills & Competencies:

Excellent communications skills at all levels
User support, problem solving, logical thinking and analytical skills.
Documentation skills such as functional specifications, test scripts and end user training
End to end change management skills from requirements gathering, analysis, design, testing and implementation
Willing to take on unknown SAP processes and learn new SAP functionality
Must be able to work independently, without supervision and can manage own workload.
Able to multi task several pieces of work and follow change management processes
Enjoys working independently and as a team player
Can-do attitude

We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance.

If youre ready to bring your SAP SuccessFactors expertise to an organisation that champions innovation, teamwork and customer success, wed love to hear from you.

Apply now to take the next step in your SAP career and join a global leader committed to delivering exceptional outcomes.

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.

We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there’s never been a more exciting time to join us or a better place to grow your career!

The Role

Hours: Monday-Friday, 9:00-17:30
Location: Glasgow
Working Pattern: Hybrid - 3 days a week on site

This is an exciting opportunity for someone who wants to develop their career in sales whilst working for an industry leader.

Responsibilities:

• Sourcing new clients and developing new business opportunities with direct and corporate clients
• Contacting prospective clients and speaking with decision makers
• Building a strong in-depth product knowledge
• Educating clients to understand the features and benefits of the product via a live demonstration
• Using data to provide key insights to prospective clients
• Creating bespoke quotes based on client requirements
• Consistently achieving monthly targets
• Achieving daily and monthly KPIs

What we’re looking for

• Previous experience of working in a fast-paced sales position
• Experience negotiating with decision makers
• A proven track record of consistently achieving targets
• Ability to prioritise, work under pressure and to meet deadlines
• Confident and outgoing individual with a professional telephone manner and ability to build rapport
• Good written and verbal communication skills
• Experience in selling over the telephone and conducting virtual meetings

We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements.

Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.

Metering & Data Sales Manager - London, UK

About the Role

Ready to lead commercial growth in a fast‑moving metering market, shaping a proposition that delivers real impact for customers and the business? Motivated by an environment where collaboration, ownership and ambition drive every decision? At EDF, Success is Personal – and this is your opportunity to shape a growing area while shaping your career, your way.

The Opportunity

In this role, you’ll guide the metering sales strategy that supports our journey towards An Electric Britain, helping customers access effective metering and data solutions in a changing energy landscape. You’ll use your commercial insight to unlock growth while building trusted relationships across a competitive market.

You’ll join us on a salary starting at £70,000 per annum depending on experience. You can be located anywhere in the UK as long as you’re comfortable with travel as and when required.

You’ll support the future of metering through leadership, innovation and strong commercial ownership. From expanding our presence in metering and data to influencing proposition development, you’ll make sure we stay competitive and deliver continuous improvement across the customer journey.

Who You Are

As a Metering & Data Sales Manager, you’ll bring drive, resilience and a collaborative approach to commercial leadership. To be shortlisted, you need to offer…

• Proven track record of delivering sales growth in the energy industry
• Experience in energy, with metering knowledge as an added advantage
• Demonstrable ability to lead and motivate high‑performing sales teams
• Commercial acumen with the ability to build and manage complex sales pipelines
• Strong stakeholder collaboration across internal teams and external partners

What You’ll Be Doing

• Delivering sales and gross margin targets across metering and data
• Leading and coaching a high‑performing sales team
• Driving pipeline growth across direct, broker and partner channels
• Shaping metering propositions and pricing to support business growth
• Building commercial opportunities that deliver sustainable value

Pay, Benefits and Culture

Alongside a salary starting at £70,000 per annum depending on experience, potential for an annual bonus, and a market-leading pension scheme, your package will include customisable benefits such as electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days, and more.

At EDF, we believe there are multiple definitions of what it means to succeed. That’s why we offer you the freedom to develop a career that’s unique to you. Here, Success is Personal – it’s your journey, powered by us.

Everyone is welcome at EDF; we’re committed to building a workforce that reflects gender balance, social mobility, and inclusion of minority ethnic backgrounds, LGBTQ+ communities, and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments.

Closing date for applications is Sunday 8th March

Join us and find your success at EDF!

#SuccessIsPersonal #EDFcareers #LI-Hybrid

Success is Personal. It’s your journey, powered by us. Join us and drive the transition towards an Electric Britain.

Logistics Specialist Instrumentation - Gosport, Hampshire, PO12 2DL

Job Type: Full-TimeSalary: £24160 - £34400 per annum + Negotiable

Logistics Specialist Instrumentation

Location: PO12 2DL , located Alverstoke (near Lee-On-Solent, Gosport) with free onsite parking .

Package: £24,160 - £34,400 (dependent on suitability and level of experience)

Working pattern: We will consider flexible working requests so that your work may fit in with your lifestyle. Just let us know your preferred working pattern on your application.

Ready to play your part?

At AWE, it’s not just a job, it’s far more than that. Our shared purpose is to help keep the nation safe. Could this role be the opportunity for you to play your part?

AWE is looking for a Logistics Specialist - Instrumentation to join our dynamic team. As part of AWE’s Nucleonic Instrumentation Service (NIS) Team, you’ll play a pivotal role in the logistics section which underpins the delivery of the capability. You will enjoy a flexible and wide-ranging role that will include core tasks of receipt, despatch and issue of radiation detection monitoring equipment (RDME), as well as other opportunities.

The NIS capability provides through-life support for the MOD’s suite of RDME. This is delivered via 3 core functions: Logistics, Calibration & Repair, operating three dose-rate calibration rooms, a contamination calibration lab and a dynamic test facility, processing approximately 8,000 instruments through the facility every year. The facility is UKAS ISO/IEC 17025 accredited. The team also provides expert technical advice and evaluation, supports high profile projects, and responds to high priority demands to meet the needs of defence and industry.

Who are we looking for?

We do need you to have the following:

• Experience working in a team - supporting routine logistics operations or similar environment. (Issuing equipment, processing short‑notice requirements, and resolving basic enquiries)
• Ability to accurately receipt, verify, and record a variety of different assets. (Including checking consignments against paperwork and booking items onto a database)
• Competence in handling, storing, and dispatching equipment. (Packaging, labelling, allocating storage locations, and preparing consignments)
• Ability to conduct routine equipment checks and basic testing. (Functionality checks and using defined checklists)
• Full UK Driving licence - Cat B / no more than 6 points

While this isn’t a checklist, we’d love to hear from you if you have experience in any of the following areas:

• Experience in communicating successfully with customers and managing complex stakeholder queries. (E.g., sending equipment for calibration and recording transactions /capturing detailed information for follow‑up action)
• Experience working with radiological equipment and or generating dangerous goods documentation. (Consignment notes, dispatch paperwork, audit records)
• Knowledge of modular or specialist equipment integration processes. (Useful in technical or dealing with complex kits containing multiple components)
• Experience delivering consignments to distribution points or consignees. (Driving/transport tasks, forklift operator, last‑mile delivery)
• Understanding of radiological safety procedures (Correctly receipting RA material, conducting contamination surveys)

You’ll need to have the ability to work calmly and constructively in a priority changing environment and be able to manage your own workload. You will also have initiative, enthusiasm, a flexible approach, and ability to work to tight deadlines.

Work hard, be rewarded:

We ask a lot and set the bar high because our work truly matters. In return we offer balance, with award winning benefits including:

• 2 70 hours of annual leave.
• Market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your contributions).
• Family friendly policies: Maternity Leave - 39 Weeks Full Pay and Paternity Leave - 4 Weeks Full Pay.
• Opportunities for Professional Career Development including funding for annual membership of a relevant professional body.
• Employee Assistance Programme and Occupational Health Services.
• Life Assurance (4 x annual salary).
• Discounts - access to savings on a wide range of everyday spending.
• Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring.

The ‘Working at AWE’ page on our website is where you can find full details in the ‘AWE Benefits Guide’.

Due to the classified nature of the work involved, work from home opportunities are extremely rare in this role. It is anticipated that the successful candidate will spend the majority of their time working on site at AWE Alverstoke.

#LI-AJ1

Change your job, change your workplace, change your future

We are actively building diverse teams and welcome applications from everyone

Role: Account Manager - Public Sector
Located: Field Based London
Package: Competitive salary, commission, car allowance plus additional company benefits

About Ricoh:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

Find out more about Ricoh Today

What you will be doing

• To be a Ricoh ambassador who exceeds performance expectations and productivity levels, leads by example and displays all Ricoh values positively, shares successes and mentors potential Account Directors.
• To be responsible for achieving and driving forward assigned sales targets to ensure overall divisional budget requirements are met.
• To be responsible for providing strategic insight regarding the customer s business/vertical and help customers to think differently, bringing new ideas and creative and innovative ways to help the customer s business and actually solve their problems/meet their challenges.
• To proactively understand/diagnose customers underlying problems or challenges via a consultative selling approach which identifies new, sustainable, customised means of addressing those challenges. (teach customers things they don t know) across our core business, ITS, RGS and Outsourcing
• To be responsible for increasing our brand and creditability as a Digital Services Business being recognised as a unique trusted partner within the industry.
• To be responsible for reducing the complexity and the risk for customers by helping them to make purchasing decisions that are right for them and fit the customers longer term strategy.
• To be responsible for driving sales, margins and delivers customer value in any kind of economic environment
• To be responsible for protecting premium pricing through well designed solutions sale To proactively identify key stakeholders and personas through the use of strategic account plans and use this data to strategically drive future sales opportunities.
• To be accountable for determining the right metrics to measure success and to identify return on investment (based on performance of the customer s business) to ensure we demonstrate how Ricoh have added value to the customers business.
• To be accountable for ensuring the maintenance of sales data aligned to assigned accounts updating all relevant sales systems with accurate information to enable effective analysis of opportunities, pipeline and scope of interactions within any account.
• To be responsible for utilising social media to promote the Ricoh brand from providing insight, gain broader high level contacts and networks to nurture future relationships.

You will ideally have

• Significant experience in a relevant, B2B, Public Sector sales environment
• Demonstrable track record of clean sales and of managing the end-to-end sales process
• Demonstrate sufficient knowledge to articulate Ricoh s key Value Propositions (OP, OS, RGS and AS/BPS) at C suite level.
• Ability to accurately identify and engage with multiple key stakeholders
• Effective questioning and active listening
• Articulate with excellent presentation skills
• Inspires trust and confidence and creates a positive impression/has gravitas in front of customers
• Resilient and tenacious with the ability to calculate and manage risks where appropriate
• Always have an empathetic selling approach understanding the customers point of view
• Understands the customer s business/vertical economic drivers/customer s value drivers
• Commercially aware/business acumen - keeps abreast of the market
• Not afraid to share their views, even when they re different and potentially controversial
• Able to think about complex issues from a different perspective/bring fresh insight
• Ability to initiate and control high level debate using strong two-way communication skills.
• Demonstrate evidence of high level negotiation skills

We are an equal opportunities employer

We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Striving for inclusion and diversity isn t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.

To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.

Click here to learn more about life at Ricoh.

Sales and Business Development Executive Hybrid

Location: Hybrid role, based from our Cardiff office CF15 7QZ
Salary: Up to £30,000 basic salary + Up to £7,000 commission!
Contract Type: Permanent, Full Time
What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources

Why Do We Want You

Astutis, part of Wilmington Plc, is a well-established and highly regarded name within the Health, Safety and Environmental sector, trusted by thousands of learners and organisations.

We re looking for someone early in the B2B sales career who is ready to take the next step and build real expertise in a professional, supportive environment.

If you have gained some experience in outreach, lead generation or phone-based sales and you re ambitious and hungry to develop into a high-performing, high-reward B2B sales role this role is designed specifically for you!

You won t be thrown into cold calling or left to figure things out alone. You ll be working with warm leads, existing customers, and an established brand that buyers already trust.

This role is perfect for someone who wants to grow quickly, earn big and develop strong commercial skills, building a long-term career within a respected organisation!

Please note: To complete your application, you will be redirected to Wilmington Plc s career site.

At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply !

Job Purpose, Tasks and Responsibilities

You will be responsible for:

This role focuses on generating new business opportunities from Astutis warm client base and inbound enquiries.

You ll work from an established database rather than cold-calling from scratch, and you ll receive full training on our systems and sales tools, including Account Based Marketing platforms. Your success will be measured on lead-generation activity, not on closing deals or revenue targets.

As our Sales and Business Development Executive, you will:

• Work with Key Account Managers to engage new potential buyers within key accounts.
• Secure new business meetings for Client Solutions Managers and Key Account Managers.
• Assist the Finance team by capturing invoicing master data.
• Liaise with Marketing to support and promote campaigns.
• Develop strong product and sector-specific knowledge to accurately advise customers.
• Collaborate with the wider team to maximise revenue generation opportunities.

What s the Best Thing About This Role

You ll be growing your sales career inside a respected, well-known organisation where buyers already trust the brand. You re working with warm leads, inbound enquiries and existing customers rather than cold prospects.

You ll receive structured training, hands-on support, and exposure to modern B2B sales tools and techniques, giving you the skills and confidence to progress quickly.

And because you re helping organisations improve safety and wellbeing at work, the role combines strong commercial development with work that genuinely makes a difference.

What s the Most Challenging Thing About This Role

To succeed, you ll need to be confident speaking with customers, resilient when managing multiple outreach activities, and proactive in keeping a strong flow of leads moving through the pipeline. It s a fast-paced, target-driven environment where momentum matters but for the right person, that challenge is exactly what accelerates your learning and career growth.

What We re Looking For

To be successful in this role, you must have / be:

• Previous experience (6 12 months) within a similar sales role, ideally within B2B.
• Confident and able to communicate effectively and competently at all levels.
• Enthusiastic and driven, with a proactive approach to work.
• Ambitious, with a desire to grow within our Sales organisation.
• Competent using relevant systems, including IT platforms, CRM and LMS systems.

We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment.

About us

Astutis Ltd is a leading provider of Health, Safety and Environmental training and consultancy solutions.

As part of Wilmington plc, we combine technical expertise with digital innovation to deliver exceptional learning experiences and customer outcomes. Our mission is to empower organisations and individuals worldwide to create safer, smarter and more sustainable workplaces.

Join us and do Work That Means Something

At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape.

When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities.

Whether you’re just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning.

Join us and make a real difference. Click on APPLY today!

This is a fantastic opportunity to join the UK’s fastest growing Technology Academy who are helping shape the future world of technology.

Company Overview:
Corecom Tech Academy, an inclusive and diverse technology academy committed to creating equitable opportunities for those looking to work in tech.

As an SME experiencing rapid growth, we need to expand our training team and are seeking a dynamic and adaptable Technical Support Trainer to join the business. You don’t need both training and industry experience, but you do need some experience in either training or industry, and be eager to learn new technical disciplines and then pass on that knowledge to other people.

We are dedicated to empowering individuals with the skills and knowledge needed to excel in the ever-evolving world of technology, and you will be no different! We will give you the support to learn new technology and / or training design and delivery techniques.

Position Overview: As a Support Trainer, you will play a pivotal role in shaping the next generation of tech professionals, across a range of technology, programming languages and roles. You will be responsible for supporting our Lead Trainers in developing and delivering training programs, fostering a collaborative learning environment, and ensuring that our Associates and learners are equipped with the skills demanded by the industry. You will support training, using in-person and remote training sessions, and ongoing support for our Associate Consultants and other learners.

Key Responsibilities:
Curriculum Development: Support in the design and development of the curriculum and comprehensive training materials for various technology-related courses and our internal e-learning platform (Moodle), ensuring relevance to industry trends and demands.
Instructional Delivery: Support Lead Trainers in delivering engaging and informative training sessions, utilising a variety of teaching methodologies.
Technical Expertise: Stay abreast of the latest advancements in technology and integrate relevant updates into training programs.
Assessment and Feedback: Support in the assessment and evaluation of participants’ progress, providing constructive feedback for continuous improvement.
Mentorship: Offer guidance and mentorship to Associates, fostering a supportive and collaborative learning community.
Industry Networking: Establish and maintain connections with industry professionals to stay informed about current trends and opportunities for collaboration.
Professional Development: Continuously enhance your own skills and knowledge to ensure the delivery of high-quality and up-to-date training.

Skills and Experience:

• Knowledge of current and emerging technologies, programming languages, and software development methodologies.
• Excellent communication and interpersonal skills.
• Strong organisational and time-management abilities.
• Passion for training and learning, and a commitment to fostering a positive learning environment.
• Preferred but not required: designing and delivering technology-related training programs
• Preferred but not required: industry experience across one or more areas, including Software Development / Programming, Test Engineering, Data Engineering, DevOps, Cloud

What’s in it for you?
The opportunity to develop as a trainer and influence future cohorts of Associates careers
Developer new technical skills in evolving and new technology
Joining at a time of substantial growth and investment
We’re a business driven by ED&I, we don’t just preach it
State of the art offices in Leeds, Newcastle, Manchester Belfast & growing
The opportunity to attend leading tech events

Competitive salary - above the UK Living Wage as part of our commitment to the Living Wage Foundation
25 days holidays, plus bank holidays.
5% matched employer pension contributions.
Access to Mintago, our financial wellbeing partner - Connect with a personal financial advisor for support with planning, mortgages, pension, and more!
Virtual GP and Online Prescriptions - Say goodbye to long NHS wait times! (Your partners/kids can also access this).
Employee Assistance Programme - Including 6 counselling sessions per life event with a BACP-accredited counsellor.
Cycle to work scheme - Purchase a bike through Bike2Work and spread the purchase across 12 months.
Retail discounts - Save at 200+ UK brands, including supermarkets, cinemas, and restaurants.
… and more!
Join us in shaping the future of technology education!

At Corecom Tech Academy, we don’t just accept differences, we celebrate them and thrive on them for the benefit of our employees, our clients and our candidates. Internally, we thrive from our differences and want our employees to be proud to be themselves and proud to be CTA. Externally, we utilise those differences to help our clients and candidates strive for a more diverse and inclusive world.

Business Development Specialist Local Business Sales

Mercedes-Benz of Teesside

Mercedes-Benz of Teesside are looking to appoint a Business Development Specialist to grow and develop our local business and SME customer base, selling new Mercedes-Benz vehicles.

This is a newly created role, designed for someone who enjoys building relationships, opening doors, and turning local connections into long-term business partnerships.

The Role

You will be responsible for proactively identifying, engaging and developing relationships with local businesses across and the Tees Valley area. Acting as a named point of contact, you will manage customers from initial introduction through to vehicle delivery, with a strong focus on repeat business and pipeline development.

This role sits outside the traditional showroom environment and is ideal for someone who thrives on outbound activity and relationship-led sales.

Key Responsibilities

Proactively target local businesses, SMEs

Build and manage a database of local business customers

Conduct outbound prospecting, networking and appointments

Attend local business networking events and meetings

Manage opportunities from enquiry to order and delivery

Demonstrate vehicles and solutions tailored to business needs

Maintain accurate CRM records and pipeline reporting

Work closely with the Sales and Management teams to support growth

What We’re Looking For

Proven sales or business development experience (automotive experience desirable but not essential)

Strong relationship-building and communication skills

Comfortable with outbound prospecting and networking

Self-motivated, organised and commercially aware

Professional, credible and customer-focused

Full UK driving licence

Experience in fleet, business-to-business sales, or account management would be advantageous.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual’s unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on

We represent over 23 of the world’s most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Are you a seasoned SAP SuccessFactors Senior Consultant ready to take the next step in your consulting career?

Join a global leader in SAP Managed Services and become part of a trusted team delivering excellence to some of the world s most recognisable brands.

If you’re looking for a role where your expertise is valued, your ideas make an impact, and your growth is supported - this is the perfect opportunity.

Candidates must be able to work in the UK without restrictions

The Role at a Glance:

SAP SuccessFactors Senior Consultant - Managed Services
Remote - Home-based (UK) with minimal travel
Up to £75,000 DOE Plus Benefits
Permanent - Full Time

Reporting to: The Managed Services HCM Practice Lead.

Product / Service: Global authority in Enterprise SAP Consulting & SAP Managed Services
Values: Clients First, Foresight and Teamwork

Who we are:

For over 15 years, we ve built a strong reputation in Managed Services and continue to grow thanks to our ongoing success and expanding client base. Our portfolio includes a diverse range of organisations - from global multinationals to well-known household brands - spanning multiple industries and countries.

Our UK-wide network of consultants specialises in supporting all areas of SAP. We manage our customers solutions end-to-end - turning trust into lasting value. From analysing and optimising business processes, to delivering tailored SAP implementations, through to ongoing service and system maintenance - we ensure excellence at every stage.

Collaboration is at the heart of what we do. We work closely with our internal teams, project delivery specialists, and customers to provide long-term support, innovation, and a shared vision for success.

Role Overview:

As a SAP SuccessFactors Senior Consultant within the Managed Services HCM team, you will deliver support services to a wide range of UK, European and Global clients. This is a customer focused, hands-on role working on customer issues, enhancements, releases, and collaborating with functional and technical consultants.

You will be a team player who enjoys supporting customers to achieve excellence and implementing best practice industry solutions. You will be an expert in your area, enjoy building trust and connections with customers, be able to make solution recommendations and enjoy collaborating with a team of highly skilled SAP SuccessFactors HCM/Payroll Consultants.

Your Responsibilities:

• Provide high level advisory and consultative support across the SuccessFactors customer base.
• Analyse, configure and implement appropriate SuccessFactors solutions.
• Manage and support SuccessFactors releases, enhancements, and new functionality.
• Act as a strong communicator, keeping customers and management updated.
• Solve complex issues using initiative and strong problem solving skills.
• Ensure customer satisfaction and adherence to SLAs.
• Work within a remote consulting support team for contracted customers using the service management systems and processes.

Essential Skills & Competencies:

• Expert in SAP SuccessFactors Employee Central.
• Certified in one or more additional SuccessFactors modules.
• Strong knowledge of other modules such as Recruitment, Onboarding, Time, Performance & Goals and Compensation.
• Understanding of standard SAP integration tools and other integration methods e.g. Dell Boomi, HCI, PO etc.
• Strong communication skills and ability to guide HR business users.
• Strong integration knowledge across SAP functional areas.
• Strong documentation skills including functional specifications and test scripts.
• Project related activities e.g. data migration, user support and end user training
• Feedback potential solutions in a logical way for both SAP knowledgeable and non knowledgeable audiences

Desirable Skills & Competencies:

• Knowledge of Higher Education based activities e.g HESA, Multiple Employments,.
• Hands on mentality and willing to take on unknown SAP processes

Experience & Qualifications:

• Functional / technical proficiency with at least 6 years SAP SuccessFactors experience.
• Demonstrated ability to learn new technologies quickly.
• Experience in customer service handling and functional support roles.
• Experience with data migration, user support and end user training.

Personal Profile Skills & Competencies:

• Excellent communications skills at all levels
• User support, problem solving, logical thinking and analytical skills.
• Documentation skills such as functional specifications, test scripts and end user training
• End to end change management skills from requirements gathering, analysis, design, testing and implementation
• Willing to take on unknown SAP processes and learn new SAP functionality
• Must be able to work independently, without supervision and can manage own workload.
• Able to multi task several pieces of work and follow change management processes
• Enjoys working independently and as a team player
• Can-do attitude

We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance.

If you re ready to bring your SAP SuccessFactors expertise to an organisation that champions innovation, teamwork and customer success, we d love to hear from you.

Apply now to take the next step in your SAP career and join a global leader committed to delivering exceptional outcomes.

Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Our client is well-regarded for its commitment to delivering high-quality services to its customers. They are focused on providing a reliable and efficient customer experience supported by robust IT systems.

Client Details

I am working in partnership with this well known organisation to recruit for 1st Line Support member to provide essential technical support and maintain IT systems . The role is based in Newton-Le-Willows and requires a proactive individual with a keen interest in IT infrastructure.

Description

• Be the first point of contact for IT support and help resolve day-to-day issues quickly.
• Handle entry-level problems and escalate more complex issues to senior team members when needed.
• Take support calls from depots and drivers and provide clear, practical assistance.
• Mainly support drivers with issues related to in-house systems and applications.
• Help troubleshoot problems with returns processes and other operational systems.
• Assist with setting up devices, creating passwords, and getting users ready to work.
• Support a range of bespoke in-house applications and help resolve any issues that arise.
• Check and respond to support requests to ensure problems are dealt with promptly.
• Work with the team to keep systems reliable and running smoothly.
• Keep accurate records of issues, fixes, and processes.
• Follow company IT policies and guidelines.

Profile

• A desire to understand IT infrastructure, including hardware, software, and networks.
• Excellent communication skills, both written and verbal.
• Experience in providing technical support in a professional environment.
• Familiarity with service desk systems and ticketing processes.
• A proactive and organised approach to managing tasks and priorities.
• A passion for learning and keeping up with developments in IT.

Job Offer

• A competitive salary ranging from 25,000 to 28,000.
• Permanent position offering job stability.
• Supportive and professional working environment.
• Fantastic benefits package and on site parking.

Job Title: Business Development Manager Small and Large Format Print

Location: Hampshire
Salary: Up to £50,000 DOE commission

The Company

The company is a well-established and forward-thinking print and visual communications business with a strong reputation for quality, service and innovation, they deliver creative print, signage and branded solutions to a diverse client base across multiple sectors.

Due to continued growth, they are now looking to appoint a commercially driven Business Development Manager to identify, develop and secure new business opportunities across the South.

The Role

This is a pure new business role, suited to a proactive and motivated sales professional who thrives on building pipelines and converting opportunities.

Key responsibilities include:

• Proactively identifying and targeting new business opportunities
• Building and managing a structured sales pipeline
• Developing relationships with key decision-makers across target sectors
• Presenting tailored print and visual communication solutions
• Working closely with internal production and project teams to ensure seamless delivery
• Achieving and exceeding agreed revenue and margin targets

The Ideal Candidate

• Proven track record in new business sales within print, signage, visual communications or a related sector
• Strong commercial acumen with the ability to manage margins effectively
• Confident presenter with excellent communication skills
• Self-motivated, organised and comfortable operating autonomously
• Based within commuting distance of Hampshire

What s on Offer

• Competitive basic salary
• Uncapped commission structure
• Supportive and collaborative working environment
• Genuine opportunity to shape and grow a key revenue stream within the business

This is an excellent opportunity for an ambitious BDM looking to join a respected business with strong operational capability and a clear growth strategy.

Ref: (phone number removed)

Kick-start your career with an exciting, fast-paced graduate/trainee development programme at the UK s fastest-growing SaaS Talent & HR Performance business.
Enjoy excellent rewards, hands-on learning, and a clear, structured pathway to accelerate your career.

Position: Graduate Trainee Business Development Executive

Location: Warrington (easily accessible from the M62)

Hybrid Working: Office-based Monday, Tuesday & Thursday. Work from home Wednesday & Friday.

Salary & Earnings

• Basic Salary: £25,000 £28,000
• Realistic Year 1 OTE: £35,000 £40,000
• Year 2+: £45,000+ with uncapped commission

Are you looking for a role with clear progression, uncapped earning potential, and the opportunity to join a business achieving record breaking growth?
Your search ends here at Talos360.

Award Winning Workplace

Talos360 has been recognised as:

• 1st Best Workplace in the UK (Medium category)
• 7th Best Workplace for Women (Medium category)
• 1st Best Workplace in Tech (Medium category)
• 1st Best Workplace for Development (Medium category)

Why Join Us?

• 4.7-star Glassdoor rating
• A structured development plan that can position you to earn £90k+ as a Business Development Manager within three years
• Competitive commission structure and benefits
• Modern offices with a coffee/gin bar and casual dress code
• Flexible working and an inclusive, people-first culture

We believe in working hard, achieving results, and enjoying the journey along the way.

The Role

As a Graduate Trainee Business Development Executive, you will play a key role in driving our continued growth by generating new business leads and booking sales appointments within our target markets.

You will:

• Proactively engage prospective clients via phone, email, and networking
• Identify client needs and present tailored solutions
• Work towards clear KPIs and performance targets
• Develop strong commercial and communication skills

You ll follow a personalised Performance Development Plan, giving you a clear pathway into senior sales or leadership roles, depending on your ambitions.

Who This Role Is For

• Recent graduates eager to start a career in sales or business development
• Candidates with previous sales experience looking for their next challenge
• Motivated, resilient individuals with a strong work ethic and desire to succeed

If you bring the drive and determination, we ll provide the training, structure, and support to help you thrive.

Apply today to become our next Graduate Trainee Business Development Executive.

40,000 - 45,000 + 20% Commission Bonus + Progression + Company Benefits
Wimbledon

Do you have a background in Sales or Business Development with a background in Security Systems or similar? Are you looking to take on a newly created role with an industry leader, who offer an autonomous position within a fast-paced environment, opportunities to progress and the ability to boost your earnings with target-based commission?

On offer is the opportunity to work for a subsidiary of one of the largest security companies in the world, the company manufacture, install and service security solutions including CCTV, intruder alarms and access control systems. They are going through a huge period of expansion and are looking for a new salesperson to drive new business and growing existing accounts.

This varied and autonomous role, will see you responsible for growing existing accounts and prospecting new business, operating out of the office, visiting clients and exhibitions, networking with professional associations and maintaining high post-sales satisfaction. You will be required to hit annual, quarterly and monthly targets and record sales using Salesforce.

This role would suit someone from a background in Sales or Business Development, looking for an autonomous role with a rapidly expanding company, who offer a fast-paced position, opportunities to progress in the future and the ability to earn more with commission based income.

The Role:

• Handling and growing existing company accounts
• Responsible for new business sales, both face to face and virtually
• Attending trade-shows, exhibitions and webinars
• Work autonomously, manage diary and company CRM
• Monday to Friday hours

The Person:

• Background in Sales or Business Development
• Background in Security Systems (CCTV, Intruder or Access Control)
• Commutable to Wimbledon

Reference: 24040A

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C’s, Privacy Policy and Disclaimers which can be found at our website.

Location: Sheffield

Path2 is delighted to be hiring sales advisors for our client, a successful and growing home security company based in Sheffield. We are looking for enthusiastic Sales Advisors to join their friendly inbound team.

This is an excellent opportunity for someone who enjoys helping customers, problem-solving, and building a long-term career in customer service.
Key Responsibilities:

• Deliver excellent customer service within an inbound call environment
• Handle customer complaints efficiently and professionally
• Answer customer queries and provide accurate information
• Assist customers with invoices and take payments over the phone
• Make outbound calls when required to update customers on their needs
• Maintain and update customer records accurately

What We Offer:

• Weekly pay plus commission
• Excellent career progression opportunities
• Employee discounts on company products
• In-house pension scheme
• No weekend working
• Generous annual leave allowance

The Ideal Candidate:

• Confident and professional phone manner
• Strong communication and customer service skills
• Able to handle queries and complaints calmly and effectively
• Comfortable working in a fast-paced call centre environment
• No experience necessary

Pay rate:
26,133 Per annum plus commission

Shifts:
9am - 6pm, Monday - Friday

Gleeson is partnering with a world-class Global Freight Business to recruit an experienced freight professional ready to take the next step in their career.

This is a strategic Sales Development role with national flexibility - you can be based anywhere in the UK thanks to a network of strategic office locations.

We’re looking for a Senior Freight Professional who thrives on building relationships and driving growth. In this role, you’ll work with major businesses across the UK, shaping solutions and influencing strategy in the fast-paced world of global logistics.

Job Title: Senior Strategic Freight Sales Manager
Location : National
Package: 70,000 + Car & Lifetime Commission (OTE : 100,000+)

Key Responsibilities:

• Evaluate diverse industries and geographic regions to gauge demand and growth potential for freight services.
• Stay abreast of market trends, regulatory shifts, and emerging technologies impacting the industry.
• Build and sustain a database of leads and prospects for ongoing outreach.
• Actively generate a pipeline of potential clients by networking, attending trade shows, and engaging in relevant events.
• Foster strong relationships with current clients, ensuring their satisfaction and loyalty.
• Regularly communicate with clients to understand their evolving needs and identify additional service opportunities.
• Monitor of shipments (Export /Import) whiles providing updates to Clients
• Develop a comprehensive sales strategy delineating target markets, client segments, and revenue objectives.
• Formulate an action plan comprising sales tactics, timelines, and milestones to meet or surpass revenue targets.
• Collaborate closely with internal teams, particularly operations and customer service, to ensure smooth on boarding for new clients.
• Oversee day-to-day operation of freight Transportation keeping movement efficient and minimised cost.

Ideal Candidate:

• Sales Experience ( Air & Ocean Freight )
• Account Management Experience
• Business Development Experience
• A strong track record of developing and managing client relationships.
• Ambition to step into a strategic, sales-focused position with real impact.

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

BUSINESS DEVELOPMENT MANAGER - EVENTS

LONDON - HYBRID

UP TO 40,000 + UNCAPPED COMMISSION + BENEFITS

THE OPPORTUNITY:

Get Recruited are recruiting on behalf of a fast growing, purpose-led events business. As the company continues to scale, this role offers the chance to play a key part in driving commercial growth across exhibition stand sales and conference sponsorship. This is a great opportunity for someone from a Business Development Manager, Business Development Executive, Sales Manager, Events Sales, Tech Sales background.

THE ROLE:

• Proactively generate new business through inbound follow-up and outbound outreach (email, phone, LinkedIn and other channels).
• Research and identify potential sponsors and exhibitors, building and maintaining a strong pipeline.
• Send regular proposals and manage deals through to close.
• Maintain detailed and up-to-date records in the CRM system.
• Attend industry and competitor events to network and generate leads.
• Close sponsorship agreements and stand packages in line with monthly targets.
• Engage actively on social media and within relevant industry communities.
• Build relationships with external networks to drive awareness and lead generation.

THE PERSON:

• Must have experience within event sales.
• Confident in outbound prospecting, relationship building, and closing deals.
• Comfortable working with CRM systems and digital tools.
• Organised and able to manage multiple projects and deadlines in a fast-paced environment.
• Must be able to travel for events.

By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.

Business Development Manager Fire & Security

£45,000 - £55,000 + OTE £70+ Company car & fuel + career development opportunities + progression + Annual leave + pension + more
Surrey

We are working with a fast-growing, ambitious Fire & Security specialist looking to appoint a driven Business Development Manager to join their expanding team. This is a fantastic opportunity to play a key role in the next phase of growth, working across the super prime residential sector, estate house projects, and supporting the company s expansion into the commercial market.
This role offers the chance to bring your own network, develop long-term client relationships, and work in a business that genuinely rewards performance and progression.

The Role
You will be responsible for generating and managing business across a mix of 70% repeat and 30% new business, working closely with existing high-end clients while identifying new opportunities. You will focus on building strong relationships with developers, main contractors, consultants, and private clients within the fire and security space.
Key responsibilities include:

• Developing and maintaining strong relationships across the super prime and high-end residential market
• Bringing and growing an established network within fire and security
• Identifying and winning new commercial opportunities as the business expands
• Managing the full sales process from lead generation through to contract award
• Collaborating with the technical and delivery teams to ensure client expectations are exceeded

The Candidate

• Strong background in fire and security systems
• Proven track record in business development and winning work
• Established industry network
• Experience working within the super prime, high-end residential, or related sectors
• Self-motivated, commercially driven, and relationship-focused
• Based within a commutable distance to Surrey

What s on offer

• Competitive base salary (negotiable) + high commission earning potential
• Company vehicle
• Clear career progression within a young, growing business
• Supportive, collaborative team environment
• Regular social events and a strong company culture
• The opportunity to shape and grow a key division

If you are looking to join a business where your network, drive, and ambition will be recognised and rewarded, please apply or get in touch for a confidential discussion.

Call Emily on (phone number removed) for a confidential chat

• Previous customer service or customer-facing experience
• Excellent communication and listening skills
• A calm, empathetic approach when handling queries or complaints
• Strong problem-solving and organisational abilities

Desirable but not essential:

• Contact centre or telecoms experience
• Experience supporting broadband, mobile, or subscription services

What You’ll Get

• Competitive salary
• Performance-related bonuses or incentives
• Full training and ongoing support
• A friendly, supportive team environment
• Clear progression opportunities into senior service, quality, or management roles
• Pension, paid holidays, and additional benefits

Why Join Us?

We’re a customer-first business that values empathy, teamwork, and quality service. You’ll be given the tools and training to succeed, supported by a team that genuinely cares about delivering a great customer experience.

Apply now and be the friendly voice our customers rely on.

Job Type: Full-time

Benefits:

• Company pension
• On-site parking

Job Title: Ecommerce Manager
Location: Greater London
Salary: 40,000 - 48,000
Hours: Full-time, Mon-Fri (Hybrid, 3 days office, parking onsite)

About the Role:
As the Support Manager for eCommerce & B2C, you will lead day-to-day customer support operations with primary focus on consumer channels and digital commerce platforms. You will manage frontline customer relationships, oversee support team delivery across multiple digital touchpoints, ensure service excellence, and operationally support eCommerce platforms managed by the Head of Commercial Projects. This is an operational role focused on digital customer experience, team leadership, and driving online customer satisfaction, with supplementary B2B account support. To be successful in this role you will ideally have experience within Tech FMCG or FMCG.

What’s in it for you?

• Working within forward thinking gaming company
• Supporting culture
• Development opportunities
• Brilliant break out area with gaming consoles and fully stocked bar

Ecommerce Manager Responsibilities:

• eCommerce Platform & Marketplace Management
• Digital Analytics & Performance Tracking
• Team Leadership & Training
• Technical & Systems Management
• Channel Coordination & Cross-Functional Collaboration

Ecommerce Manager will have / be:

• B2C experience within Tech FMCG
• Experience managing third party marketing
• Proactive
• Adaptable
• Experience working across Europe & US markets ideally but not mandatory

The Role

We are seeking a Junior 1st Line Support Engineer for a short-term contract position to join our support team at our Milton Keynes HQ. This role is ideal for someone early in their IT career who is looking to gain valuable experience in a fast-paced support environment.

As the first point of contact for our clients, you will be responsible for answering incoming support calls, performing initial triage, and resolving basic IT issues over the phone. You will work as part of a blended team of 1st Line, FCR, and 2nd Line engineers, with opportunities to learn from more experienced colleagues.

We’re looking for someone with a positive attitude, good communication skills, and a genuine interest in IT who can provide excellent customer service while developing their technical abilities.

Key Responsibilities

• Answering incoming support calls and providing first-line telephone support
• Performing initial triage to assess and prioritise support requests
• Resolving basic IT issues over the phone, including:
  • Password resets and account unlocks
  • Basic desktop and application troubleshooting
  • Email and Office 365 basic issues
  • Printer connectivity and basic configuration
  • User guidance on standard software applications
• Accurately logging all support requests as tickets with clear, detailed information
• Escalating more complex issues to senior engineers with relevant context and troubleshooting steps already taken
• Keeping clients informed throughout the support process with regular updates
• Managing your personal ticket queue and ensuring timely closure of resolved issues

Essential Requirements

• Basic understanding of IT fundamentals (Windows OS, Office 365, email systems)
• Excellent telephone manner and customer service skills
• Strong communication skills with the ability to explain technical concepts to non-technical users
• Patient and empathetic approach when dealing with frustrated users
• Good organisational skills and attention to detail
• Ability to multi-task and work in a busy environment
• Willingness to learn and ask questions when unsure
• Availability to start at short notice

Desirable Experience

• Previous experience in a customer service or support role
• Experience using ticketing systems
• Basic knowledge of Active Directory
• Familiarity with remote support tools
• Any IT certifications (CompTIA A+, Microsoft, etc.)

Personal Qualities

• Friendly and approachable demeanour
• Professional telephone manner
• Positive, can-do attitude
• Calm under pressure
• Team player who is happy to support colleagues
• Eager to learn and develop IT skills
• Takes pride in helping others and resolving issues

GCS is acting as an Employment Business in relation to this vacancy.