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Customer Success & Account Management Jobs
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Looking for top Customer Success and Account Management jobs? Explore the best opportunities to advance your career in client relations, account growth, and customer retention. Find your next role in Customer Success and Account Management today on Haystack—where IT professionals connect with leading employers.
Showroom Sales Consultant
Wolseley UK Limited
Nantwich
In office
Junior - Mid
£26,000 - £30,000
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Salary:

£26k-£30k (Depending on experience) + Commission + Excellent Benefits

Showroom Consultant - Nantwich (CW5 6PQ) - Wolseley

So, who are we? We are the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including…

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Showroom Consultant based in Nantwich you’ll be responsible for:

  • A Showroom Consultant will play a key role in contributing to the delivery of service and sales generation within the Branch Showroom.
  • Utilising their CAD design skills, they will work to maximise sales through providing outstanding customer service and product knowledge.
  • They will contribute to the overall development of the Showroom agenda through contributing their knowledge of trends and customer demands to internal discussions.
  • Working in partnership with the wider branch team they will ensure that customer orders are delivered on time and in full, or where there are unavoidable delays, this is communicated clearly and in advance to the customer.

This is a full-time, permanent role working 40 hours per week Monday to Friday between 8am – 5pm along with every other Saturday mornings 8am - 12noon (time in leu).

And here’s what we’d like you to have:

  • Experience in bathroom design.
  • Prior experience as a showroom consultant.
  • Trade or industry experience desirable.
  • Ability to travel for branch visits within a 10-15 mile radius.

We shall look forward to receiving your application!

#ACHS150

Sales Negotiator
Wolseley UK Limited
Chesterfield
In office
Junior - Mid
Private salary
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Salary:

Competitive Salary + Bonus + Excellent Benefits

Sales Negotiator (Outbound Sales) - Chesterfield – Jointing Tech

So, who are we? We are Jointing Tech, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including…

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Sales Negotiator based in Chesterfield you’ll be responsible for:

  • Achieving planned sales and contributions by developing trading with target accounts, both new and existing.

  • Achieving and maintaining agreed plans for sales and contributions by servicing existing accounts.

  • Developing sales by opening new trading accounts through competitive pricing for work, making use of trade leads and project tracking information.

  • Proactive and positive stakeholder engagement, seeking out new business opportunities

  • Developing sales by cross selling a range of relevant products, to new and existing accounts.

This is a full-time, permanent role working 40 hours per week Monday to Friday between 7.30am – 4.30pm or 8am - 5pm

And here’s what we’d like you to have:

  • Previous experience in a customer focused environment

  • Excellent Communication skills – in particular questioning and listening

  • Strong IT skills, especially CRM systems

  • Proven experience of making outbound calls to customers and be comfortable in this area.

We look forward to receiving your application!

#ACMM100

Customer Support Engineer - AMR
Prodrive
Banbury
Hybrid
Graduate - Junior
Private salary
TECH-AGNOSTIC ROLE

At Prodrive we believe there’s no limit to what can be achieved when the brightest minds come together. Joining one focused and driven team, you will challenge boundaries in order to change the game for our customers. We are the world’s leading independent motorsport company and the business behind some of the greatest names and achievements in motorsport over the last 40 years.

We are now searching for a Customer Support Engineer to provide engineering support to Aston Martin Racing Customers.

Key responsibilities

  • Provide engineering support to customers on events and tests as required.
  • Ensure efficient operation of the car and engine by the customer.
  • Ensure all car electrical and data systems are configured with the latest software and calibration releases and maintained whilst on event.
  • Provide technical input to the customer to assist with car setup and operation.
  • Advise the customer to ensure their parts requirement is sufficient to achieve their objectives and advise customer of technical and parts updates.
  • Collate and analyse data, perform health checks and record KPI’s.
  • Prepare post event report and analysis. Ensure all data is uploaded to AMR and customer access points.
  • Provide remote support to customers globally as required.
  • Significant international travel is a significant part of this role.

Who are we looking for…?

Our ideal candidate will have a degree in either Motorsport, Mechanical or Electrical Engineering and have previous experience in either GT3/GT4, Touring Cars or Single Seaters. Experience working with Cosworth and Bosch electronic systems alongside a knowledge of CAN protocol and engine calibration would be an advantage.

What can we offer you?

  • An attractive salary which will grow in line with your ongoing development and impact
  • 25 days holiday (which increases with long service) with an opportunity to purchase up to 15 extra days
  • Training opportunities for continuing professional development
  • Onsite subsidised staff restaurant
  • Car and pension salary sacrifice schemes
  • Cyclescheme
  • Exercise classes
  • Paid time off for volunteering
  • Consultations with our Fit 4 Life expert
  • Social events throughout the year
  • Exclusive company discounts
  • Life assurance

We are an equal opportunities employer

At Prodrive we are committed to attracting and nurturing the best talent and creating an inclusive workplace. We value individual differences and diversity amongst all staff so that everyone has the widest opportunities to maximise their potential. We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately impact protected groups and which are not justified by the demands of the job. If you feel you are right for this role, we welcome your application.

Come and make a difference.

Sales Support Administrator
Wolseley UK Limited
Bedford
In office
Junior
£25,652

Salary:

£25,652 + Bonus + Excellent Benefits

Sales Support Administrator - Marston Gate, Bedfordshire (MK43 0YL) - Plumb Centre

So, who are we? We are Wolseley - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including…

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As Sales Support Administrator based in Marston Gate, Bedfordshire, you will be responsible for:

  • Helping our valued customers by processing orders
  • Liaising with other teams and our internal branch network to check stock and delivery timelines
  • Data entry
  • Building a great rapport with internal and external stakeholders
  • Ordering stock and chasing stock with suppliers

This is a full-time permanent position 40 hours per week Monday – Friday 8.00am – 5.00pm.

And here’s what we’d like you to have:

  • Customers service experience
  • Strong administrative skills
  • Ability to multi-task and manage high volumes of customer orders
  • Office/Call centre work preferrable

We look forward to receiving your application!

#ACHS150

Technical Support Engineer
Zoom Recruitment
London
In office
Junior
£26,000 - £28,000
TECH-AGNOSTIC ROLE

Junior/Trainee Technical Support Engineer, Dartford

Main Purpose of the Job:
To provide technical support to customers and internal teams for all client products, both in the UK and internationally. This role also supports the client s staff in resolving technical queries and ensuring optimal product performance.

Main Duties for the Technical Support Role:

  • Provide technical support via telephone, email, and other communication channels to customers, distributors, engineers, and internal staff.
  • Diagnose and resolve technical issues
  • Offer guidance on installation, commissioning, configuration, and maintenance of client products.
  • Support overseas partners and customers, considering differing regulatory and operational requirements.
  • Contribute to the creation and maintenance of technical documentation, manuals, FAQs, and knowledge base resources.
  • Log support calls in the CRM system.
  • Report any product or documentation issues identified during technical support interactions.
  • Assist in the validation of new client products to ensure they meet customer requirements.
  • Help prepare and verify technical documentation for client products.

Person Specification:

  • Strong communication and interpersonal skills.
  • Basic understanding of the client s product portfolio is advantageous (full training provided for the right candidate).
  • Proficiency in MS Office (Outlook, Word, Excel).
  • Interest in and knowledge of basic electronics
  • Familiarity with software configuration tools
  • Experience in the electronic engineering sector.
  • Relevant engineering qualifications (HNC/HND or equivalent in Electrical/Electronic Engineering) or FIA training courses are desirable.

Job Specifics:

  • Working hours: Monday Thursday: 08 00, Friday: 08 00
  • Holidays: 24 days per year, plus bank holidays, increasing with length of service

You ll be joining a business with a strong reputation, a supportive internal structure and clear opportunities for progression. They value professionalism, teamwork and continuous improvement and invest in their people to help them succeed.

If you are an ambitious professional looking for a rewarding opportunity in a dynamic and supportive environment, we would love to hear from you!

Please note that due to the high level of applicants we are not able to respond to unsuccessful candidates, and if you have not been contacted within seven days please assume you have not been selected on this occasion.

Zoom Recruitment Services Ltd is a specialist employment agency supplying permanent, temporary and contract staff within the Logistics, Manufacturing and Engineering sectors. We are also accredited members of the Recruitment and Employment Confederation (REC) and follow professional and ethical working procedures.

TECHNICAL SUPPORT > SUPPORT ENGINEER

Engagement & Activity Practitioner
TACT (The Adolescent & Childrens Trust)
Blyth
Hybrid
Graduate - Junior
£26,854
TECH-AGNOSTIC ROLE

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Salary: £26,854 per annum + £750 per annum Homeworking Allowance and £4,184 London weighting per annum- (if eligible)

Hours: 35 Hours per week

Contract: Fixed Term - 1 year

Location: Home-based, with regular travel required to support children and young people in foster families in East, West , North London, Essex & Hertfordshire. Travel also requires the postholder to attend staff meetings and team away days in South and Central London

As a not for profit organisation, TACT puts the needs of our children and carers first and look to appoint individuals who are as passionate about fostering as we are. We are a homeworking organisation, and we pride ourselves on our flexible working opportunities, available from day one, an extensive wellbeing programme and our benefits package, all curated to nurture a healthy work life balance for all our employees so they can give an excellent service to our carers and the young people and children we care for.

TACT invests all surplus income into services, staff, carers, and child development. This means that we have been able to invest unique projects like TACT Connect, our unique and ground-breaking scheme for TACT care experienced young people and adults, as well as our expanding Education and Health services. All our activities are built on our commitment to becoming a fully trauma informed organisation, in line with our key values and ethos.

We will also invest in your learning, supporting your growth and development during your employment with TACT. You will be encouraged to attend personal and professional development opportunities and will have access to learning and resources to empower you to advance your knowledge and skills.

In 2024 TACT became one of the top 5 charities to work for in the UK, placing 5th in the UK Best Companies Work For survey results , and a top 25 mid-sized company to work with across the whole of the UK. 97% of our people feel proud to work with TACT and think that TACT cares about their wellbeing, while 92% of our people would say they love working for TACT .

As an Engagement and Activity Practitioner, you will be a part of our amazing team of professionals working with our organisational values at the heart of their everyday practice.

We are looking for someone with experience in running group and individual activities and who is willing to engage in physical activities with children and young people.

This role requires the candidate to meet with children and young people in person across the East, West, North London, Essex (borders of London) & Hertfordshire (borders of London).; therefore, the use of a car suitable for transporting children is an essential requirement of the post, along with the ability to travel extensively within TACT and to other locations, working flexibly around hours and days, including weekends and occasional evenings .

The successful candidate will be required to attend regular monthly face-to-face meetings in London, as well as other face-to-face meetings such as training and team wellbeing events.

If you want to be valued as a professional, be appreciated at work and contribute to better outcomes for the children and young people connected with TACT, apply now.

Overall Duties of the Engagement & Activity Practitioner will include:

  • Being an accessible point of contact for the children living with our carers and to our young people, keeping them up to date with the facilities and opportunities available with TACT.
  • Supporting interventions and activities to ensure stable placement arrangements.
  • Being able to transport children and young people to events, appointments and meetings (mileage reimbursed).
  • Organising and participating in virtual and face-to-face events and occasional residential meet-ups.
  • Managing all paperwork associated with events and activities.
  • Willingness to work flexibly, according to deadlines and needs of our families.
  • Undertaking trauma-informed direct work with children and young people.
  • Liaising with our Supervising Social Worker team.

TACT offer an excellent employee benefits package including:

  • 31 days paid holiday plus 8 annual bank holidays.
  • Progression to salary target rate upon completion of 18 months service.
  • 45p per mile for business travel.
  • Flexible working arrangements (including compressed hours, flexibility around core hours, volunteer days policy).
  • Family friendly policies.
  • Homeworking bundle including annual allowance, IT equipment and a loan for home office set up.
  • HelpHand Employee Assistance Programme (including CBT counselling, 24/7 remote GP appointments, physiotherapy, mental health support and second opinions on serious diagnosis).
  • An hour a week of live, expert led activities through the Annual Employee wellbeing Programme.
  • Menopause Policy and free Menopause Clinician Appointments.
  • Stakeholder Pension Scheme (salary sacrifice).
  • Fantastic learning and development opportunities for all roles.

An Enhanced DBS clearance is required for this role and will be processed by TACT on your behalf.

Closing Date: Thursday, 12th March 2026

Interview Date: Monday, 23rd March 2026 (via Microsoft Teams)

Safeguarding is everyone s business and TACT believes that only the people with the right skills and values should work in social work. As part of TACT s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children. We use rigorous and consistent recruitment approaches to help safeguard TACT s young people. All our staff are expected to work in line with TACT s safeguarding policies.

We reserve the right to close a vacancy earlier than advertised if the volume of applications is excessive, you are therefore advised to apply at your earliest convenience.

TACT does not accept unsolicited CVs from external recruitment agencies, nor the fees associated with them.

Business Development Manager
WR Logistics
Lichfield
In office
Mid - Senior
£40,000 - £45,000
TECH-AGNOSTIC ROLE

Business Development Manager - Birmingham - Up to 45,000

Our client who are a known freight forwarder with a strong and established presence in the Midlands. As part of their ongoing expansion, they are seeking an experienced Business Development Manager to drive growth within European Road Freight and Contract Logistics.

This is an exciting opportunity to join a highly respected logistics provider and play a key role in developing new business streams and strengthening their customer portfolio across the region.

Job type: Permanent

Location: West Midlands

Package & Benefits

  • Salary: Up to 45,000
  • Performance-based commission
  • Car allowance
  • 25 days holiday plus bank holidays
  • Retail discount scheme
  • Career development and progression opportunities

Key Responsibilities

  • Identify and secure new business opportunities across European road freight.
  • Build and manage a sales pipeline to meet revenue and profit targets.
  • Understand customer needs and tailor logistics solutions accordingly.
  • Manage sales activity and reporting via the CRM system.
  • Ensure timely onboarding of new clients and smooth handover to operations.
  • Collaborate with internal teams to maximise customer satisfaction.
  • Consistently achieve gross profit and revenue objectives.

Skills, Experience & Requirements

  • Proven experience in European Road Freight Sales within a UK freight forwarding environment.
  • Strong B2B field sales or account management background.
  • Good understanding of international logistics and storage solutions.
  • Track record in winning and developing new business.
  • Excellent communication, negotiation, and relationship-building skills.
  • Highly motivated, proactive, and detail-oriented.
  • Full UK driving licence and willingness to travel across the Midlands.

WR Logistics are the recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs.

WR is acting as an Employment Agency in relation to this vacancy.

Account Manager
SER Limited
London
Hybrid
Mid
£45,000 - £50,000
TECH-AGNOSTIC ROLE

Account Manager IT Managed Services (MSP)

Location: UK (Hybrid working available)
Industry: Managed IT Services / Technology

Salary: £50,000 + £30,000 OTE

An award-winning Managed Service Provider (MSP) is looking for an Account Manager to join its growing client success team. Supporting a portfolio of established clients, you will act as a trusted advisor, ensuring strong relationships, high service satisfaction, and identifying opportunities for growth.

This role is ideal for someone with B2B account management experience, ideally within the IT or MSP sector, who enjoys working closely with clients and helping them maximise the value of their technology solutions.

The Role

  • Build and maintain strong relationships with key client stakeholders
  • Act as the primary point of contact and advocate for client needs
  • Understand client requirements and recommend appropriate IT solutions
  • Manage contract renewals and protect recurring revenue streams
  • Identify cross-sell and upsell opportunities across the service portfolio
  • Conduct regular client reviews and strategic account planning
  • Work closely with internal technical and delivery teams to ensure excellent service delivery
  • Support clients with cyber security best practices including Cyber Essentials guidance
  • Collaborate with marketing and internal teams on client communications and updates

Key Skills & Experience

  • Experience in B2B Account Management or Client Services
  • Ideally experience working in an IT Managed Service Provider (MSP) environment
  • Strong communication and relationship-building skills
  • Commercially aware with confidence discussing pricing and contracts
  • Ability to manage multiple client relationships and priorities
  • Proactive and client-focused with a strong customer service mindset
  • Familiarity with IT services, infrastructure, or managed support environments

What s on Offer

  • Opportunity to join a growing MSP with ambitious expansion plans
  • Work with a wide range of clients across different industries
  • Supportive team environment with strong collaboration across departments
  • Ongoing training and development opportunities
  • Clear progression within a growing technology services business

The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com.

SER-IN

Senior Customer Success Manager - HR / ER SaaS Tech. Remote / Cheshire
RecruitmentRevolution.com
Manchester
Fully remote
Senior
£50,454 - £65,454

Join AdviserPlus and Help Transform the Future of HR

At AdviserPlus, we empower organisations to unlock the full potential of their people through innovative HR solutions and cutting-edge technology. As a trusted partner to some of the UK s most well-known brands, we re on a mission to simplify HR and make it more impactful.

We re now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR / ER / People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we d love to hear from you.

The Role at a Glance:

Senior Customer Success Manager
Remote Working 1 day in the Ellesmere Port, Cheshire office every 2 weeks mandatory
£50,454 - £65,454
Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More

Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday

Reporting to: Customer Success Director

Company: Leading Provider on HR Tech, Consulting and Advice
Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More

Your Background / Skills: HR Tech, Rec Tech, SaaS, Customer Success, Customer Support, Human Resources, Employee Relations, Account Management

About us:

We are the UK s leading provider of Award-Winning HR technology, consulting and advisory services.

We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile.

By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency.

We re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it.

Our Tech:

Our award-winning employee relations case management system, empower , is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business.

Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8-digit Annual Recurring Revenue.

This is what leading retailer Iceland has to say:

It s so intuitive. It s built around how HR advice is actually provided. We re not fitting around the software; the software fits around us .

The Senior Customer Success Manager Opportunity:

As a Senior Customer Success Manager, you ll be the strategic partner to our clients by managing key accounts, supporting the Customer Success Director, and leading on initiatives focused on retention and renewals.

You ll build long-term relationships, identify growth opportunities, and ensure strong commercial and contractual governance particularly in HR tech environments.

Where you ll add value:

• Customer Relationship Management You ll act as a trusted advisor and main point of contact for your clients, building long-term relationships that deliver ongoing value and satisfaction.
• Leadership and Line Management You will line manage Customer Success Managers, providing regular 1:1s, performance reviews, and development support.
• Revenue & Retention - You ll take ownership of renewal strategies to ensure strong customer retention, while also identifying upsell and cross-sell opportunities to drive account growth.
• Internal Collaboration & Strategy - You ll collaborate closely with Sales, Product, Support, and Marketing teams to align efforts and deliver customer success.
• Tools & Reporting - Using HubSpot and other tools, you ll maintain accurate records of customer interactions and leverage data to guide decisions.

About you:

• Proven experience in a Customer Success or account management role, ideally within a HR / ER technology or wider SaaS environment
• Excellent communication, presentation, negotiation, and influencing skills
• Proactive and customer-centric approach to relationship management
• Strong organisational skills with the ability to manage multiple priorities
• Commercially aware with strong product and industry knowledge
• Ability to interpret data and derive actionable insights
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint)

What s on Offer:

• Life assurance
• Pension
• Holiday purchase scheme
• Volunteering days
• Long service awards
• Contribution towards professional qualifications
• Contribution towards membership fees
• Employee assistance programme
• Health cashback plan
• And more .

If you’re excited by the opportunity to work at the intersection of technology and people, and you re ready to make a meaningful impact with a company that values innovation, collaboration and customer success - then we d love to hear from you.

Apply today and be part of a team that s changing the way organisations support their people.

Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.

Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Commercial Business Development Manager
GKL Leasing
Buckinghamshire
In office
Junior - Mid
£30,000 - £35,000
TECH-AGNOSTIC ROLE

Princes Risborough Full Time £30,000 £35,000 basic + commission (OTE £65,000+)

Are you ambitious, driven, and ready to take commercial leasing performance to the next level?

This is a fantastic opportunity to join a proactive, growing leasing business backed by a privately owned FN50 company. If you re currently working in sales, hire or commercial vehicle leasing and looking for the next step in your career, we want to hear from you.

What Can GKL Leasing Give to You?

  • Company car or van
  • Access to new and used commercial vehicles across all brands
  • Company pension
  • Staff parking
  • 22 days holiday
  • Staff purchase scheme and discounts
  • The stability and backing of a privately owned FN50 business

Are you the right person for the job?

  • Currently working in a sales, hire, or commercial leasing environment
  • Minimum GCSE passes in English and Maths, with education completed through A Levels
  • Lives within 10 miles of Princes Risborough
  • Holds a clean driving licence (or currently learning to drive)
  • Self-motivated, organised, and able to work both independently and as part of a team
  • Target-driven with a strong commercial mindset

What will your role look like?

  • Drive new business growth within the commercial leasing sector
  • Build and maintain strong, long-term client relationships
  • Increase overall commercial leasing performance
  • Work as part of a supportive and established team
  • Access a wide range of stock and competitive offerings across all major brands

Ready to Take the Next Step?

If you re motivated by earnings, career progression, and being part of a growing commercial leasing business, click APPLY now we can t wait to hear from you.

Business Development Executive
Interaction Recruitment
Northampton
In office
Graduate - Junior
£27,000 - £30,000
TECH-AGNOSTIC ROLE

£27,000 - £30,000 per annum + Bonus OTE £35,000
Northampton - NN7
Monday - Friday, 9.00am - 5.30pm
20 days, bank holidays and paid Christmas shutdown

Interaction is recruiting for a Business Development Executive. Our client, an innovative and progressive B2B marketing company, is looking to add a motivated and confident telemarketing professional to their close-knit team. If you are a driven and confident professional and are prepared to learn, internal progression is a preference to this client, providing a strong career development opportunity for the right person.
Unlike most telemarketing businesses, my client focusses more on the quality of calls and appointments over the quantity, giving you the autonomy to build your Client base upon relationships.

The role will include:
Management of a range of diverse Client accounts, including:

_ Fulfilment and delivery of various Client accounts through generating quality appointments.
_ Communicating to the Clients providing regular briefings on diarised appointment details, achieved through regular face-to-face meetings and telephone conversations.
_ Effective diary management to ensure that you have an efficient use of both yours and the Clients use of time geographically.
_ Effective administration of the Client’s accounts - knowledge of Microsoft Word and Excel and an understanding of Act! Would be beneficial.

There is room for progression within this company.

Duties:

Making outbound prospecting / telemarketing calls on a daily basis

_ Gathering market information to report back to your client
_ Identifying sales leads
_ Identifying when a prospect has a need
_ Creating a pipeline of leads to convert to client meetings
_ Building relationships with potential new customers
_ Managing your client’s diary to book appointments on their behalf across the country
_ Being the direct point of contact when working with your clients.
_ Face to face meetings from time to time with your client
_ Developing and adapting your campaign to suit the client requirements
_ Communicating to the client to provide regular briefings regarding appointments, diary management and status of the account
_ Liaising with clients and prospects in a professional manner to achieve high quality appointments
_ Administration of account to include the use of Microsoft Word, Excel and a CRM database
_ Use of online platforms such as LinkedIn to conduct research as required.

Due to the location of the business, having your own transport is essential as you will not be able to get there on public transport but is easily commutable from Northampton, Rushden, Wellingborough

This is an excellent opportunity to be part of a small yet progressive business, please apply with an updated CV for consideration.

To discuss this further, please contact Dan Pearce.

(phone number removed)

INDNH

Junior Business Development Manager
Interaction Recruitment
Cambridgeshire
In office
Junior
Private salary
TECH-AGNOSTIC ROLE

Position Title: Junior Business Development Manager
Salary: Up to £32,000 per year + Company Commission & Performance-Based Bonus
Location: Peterborough
Reports To: Sales Manager
Job Type: Full-Time office based 9:00am to 5:00pm, Monday to Friday (30 min lunch break)

A growing technology solutions provider is looking for a Junior Business Development Manager to support the sales team in driving new business and expanding market presence. This is an excellent opportunity for someone with some sales or business development experience who wants to build their career, develop their skills, and gain hands-on experience in a professional sales environment.

As a junior team member, you will be focused on supporting the sales process, generating leads, and learning how to engage and manage client relationships under the guidance of senior colleagues.

Key Responsibilities

Lead Generation & Market Research

  • Identify potential clients and new business opportunities through research, networking, and outreach.
  • Assist in generating leads via email, phone calls, social media, and other channels.
  • Maintain and update the CRM system with new leads and client information.
  • Monitor industry trends and competitor activity to support sales planning.

Customer Engagement Support

  • Assist in building relationships with new and existing clients.
  • Support the team in presenting products and solutions to potential customers.
  • Help understand client needs and assist in preparing tailored proposals or solutions.
  • Attend client meetings or site visits alongside senior team members when required.

Sales Administration & Support

  • Prepare sales documents, proposals, contracts, and reports as required.
  • Support the Sales Manager with pipeline tracking and reporting.
  • Collaborate with marketing and other internal teams to support campaigns and promotions.

Qualifications & Skills

  • 0 2 years of experience in sales, business development, or customer-facing roles, with a demonstrable track record of contributing to business growth, which can be discussed and evidenced during the interview
  • Strong communication and interpersonal skills.
  • Motivated, proactive, and eager to learn.
  • Basic understanding of sales processes and lead generation techniques.
  • Comfortable using CRM software and standard office tools.
  • Full driving licence is desirable for client visits.
  • Interest or some knowledge of technical products or electronics.
  • Ability to work independently while following guidance from senior team members.

Ideal Candidate

  • Enthusiastic, reliable, and keen to start a career in business development and take career to the next level
  • Willing to learn, take initiative, and support the sales team.
  • Comfortable engaging with clients under supervision and contributing to lead generation efforts.
  • Team player with a proactive and positive attitude.

If you are ready to take your career to the next level and have a genuine passion for sales and building client relationships, then apply today or give Kara a call on (phone number removed)

INDPB

Business Development Executive OTE £60K
BMC Recruitment Group Ltd
Newton Aycliffe
In office
Mid - Senior
£30,000 - £40,000
TECH-AGNOSTIC ROLE

Are you ambitious and have the drive and the determination to succeed? Do you want to work for a well-established family run company who are committed to innovation and service excellence?

BMC Recruitment Group are currently recruiting for a Business Development Executive for their client in Newton Aycliffe.
This role is fully site-based, so if you prefer to be on the road this is not for you!

The commission is uncapped you KEEP selling, you KEEP earning!
This rapidly growing company would like an experienced Business Development Executive who want to join them on this journey of growth and success. There will be room for progression and career development, this may even mean promotion to Team Leader/Supervisor if this is what you would prefer long term. You will NOT be held back; you will be encouraged to be as successful as you want to be. The choice is yours!

You ll have an outgoing personality and be able to communicate via telephone and email with your portfolio of clients along with being proactive with current and lapsed clients.

It is at your best interest to know your clients order activity and needs for the future. Following up on sales quotes and reaching out with new products that are in stock.

Key Benefits:

  • Full time Permanent
  • Flexibility
  • No weekend working
  • Uncapped bonus
  • Career Progression/Development
  • Fresh Fruit, snacks, water, and juices

Responsibilities:

  • Account Management
  • Ownership of a client portfolio
  • Follow up on outstanding quotes and amending lists where appropriate
  • Build and maintain long lasting relationships via telephone, emails and other remote face to face calls. Teams/Zoom etc.
  • Strive to meet sales targets and KPI s
  • Follow up on inbound sales enquiries
  • General sales administration as required

Skills / Experience

  • Proven track record of meeting sales/KPI targets
  • Highly organised with excellent attention to detail
  • Confident with reaching out, not waiting for incoming calls. You will be proactive not just reactive
  • High degree of customer interaction and strong customer service skills

Person Specification

  • Strong relationship builder
  • Excellent communicator both verbally and through presentation
  • Able to thrive in a fast paced, rapidly changing environment
  • Able to work cross functionally with people at all levels in the business
  • Dedicated, deadline focused, determined, capable of multi-tasking
  • Confident enough to challenge the status quo and offer own opinions to add value
  • Empathetic

If you are ready for a new challenge, as a Business Development Executive where you want and can thrive and succeed, whilst considerably enhancing your basic salary email me (url removed) or apply online today!

Security Officer - EC3M, London - England
Ward Security
London
In office
Junior - Mid
£15/hour
TECH-AGNOSTIC ROLE
Security Officer - EC3M, London - England,

Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way?

…Apply now!

Security Officer

Location: London, EC3M
Pay Rate: £15.58 per hour
Shift Pattern: Monday – Friday (60 hours per week)
Requirement: Valid SIA Licence


Join the Security Team

Are you an experienced Security Officer with a passion for delivering outstanding customer service? Do you take pride in your appearance, professionalism, and ability to remain calm under pressure?

We are recruiting a highly motivated and professional Security Officer to support operations at a prestigious, fast-paced corporate environment in the heart of the City of London.

This is a high-profile role within a landmark building, where presentation, communication, and professionalism are just as important as security expertise. You will be part of a team responsible for maintaining a safe, secure, and welcoming environment for tenants, visitors, and contractors.

If you thrive in a dynamic corporate setting and enjoy being part of a client-focused, front-facing team — we want to hear from you.


Key Responsibilities
Operational Support
  • Report directly to the Security Control Room and operate under the direction of the Duty Shift Manager (or CCTV Supervisor in their absence).
  • Act as a key point of contact during shifts, supporting colleagues and site management.
  • Maintain high visibility across the building and respond promptly to operational requirements.
  • Proactively identify and escalate any security or safety concerns.
Patrolling & Site Coverage
  • Conduct regular internal and external patrols in line with site assignment instructions.
  • Provide break relief to ensure seamless security coverage.
  • Identify and report maintenance, safety, or security issues.
Front of House & Visitor Management
  • Deliver a professional and welcoming front-of-house presence.
  • Manage access control and visitor procedures in line with client expectations.
  • Support events and high-profile visits in collaboration with the Control Room.
  • Ensure all staff and visitors experience a safe and well-managed environment.
Security Control Room Support
  • Assist with monitoring alarms, CCTV systems, and incidents as required.
  • Maintain accurate, concise written and verbal reports.
  • Communicate effectively with internal teams and external stakeholders.
Loading Bay Operations
  • Support secure and efficient loading bay activities during peak periods.
  • Monitor contractor access, deliveries, and vehicle movements.
  • Work closely with site teams to maintain safe operational flow.
Presentation & Client Standards
  • Maintain exceptional personal presentation in line with site expectations.
  • Demonstrate a positive, confident, and approachable attitude at all times.
  • Represent both the security team and building with professionalism and integrity.

What We’re Looking For
  • Valid SIA Licence
  • Minimum 1 year corporate security experience
  • Minimum 1 year proven Security Officer experience
  • Excellent customer service and communication skills
  • Professional appearance and demeanour
  • Strong written and verbal reporting skills
  • Proactive and solution-focused mindset
  • IT literate (CCTV, access control, emergency systems)
  • Surveillance awareness and strong attention to detail
  • Excellent organisational skills
  • 5-year checkable work history

Benefits
  • Financial support for SIA licensing and renewals
  • Cycle to Work salary sacrifice scheme
  • Company pension scheme
  • Life assurance
  • Employee referral programme
  • Ongoing training, development, and progression opportunities
ReWard Membership Benefits:
  • Discounted gym membership
  • Retail and travel discounts
  • Restaurant and supermarket vouchers
  • Cinema tickets
  • 24/7 Employee Assistance Programme
Field Sales Executive- Telecoms
SER Limited
Southampton
In office
Junior - Mid
£35,000
TECH-AGNOSTIC ROLE

Field Sales Executive Hosted Telephony

Location: UK (Field Based)
Salary: £35,000 Basic + 30% Commission
Benefits: Fuel Card
Job Type: Full-Time-Permanent

The Opportunity

I am currently recruiting on behalf of my client for an ambitious and driven Field Sales Executive to join their growing sales team. This is an excellent opportunity for a motivated sales professional who enjoys building relationships, winning new business, and working within the fast-growing telecommunications sector.

The successful candidate will be responsible for identifying and developing new business opportunities across the UK, selling hosted phone systems to businesses of all sizes. This role offers excellent earning potential with a highly competitive commission structure.

The Role

As a Field Sales Executive, you will play a key role in driving new revenue by promoting hosted telephony solutions to business customers. You will be responsible for generating your own leads, attending client meetings, delivering product demonstrations, and closing sales.

This is a field-based role requiring travel to meet prospective clients and develop long-term relationships.

Key Responsibilities

  • Identify and develop new business opportunities across the UK
  • Promote and sell hosted phone systems to business customers
  • Generate your own leads through networking, prospecting, and referrals
  • Arrange and attend face-to-face client meetings
  • Deliver product presentations and demonstrations
  • Build strong relationships with decision-makers and key stakeholders
  • Manage the full sales cycle from initial contact through to closing deals
  • Maintain accurate records of sales activity and pipeline
  • Work towards and exceed monthly sales targets

Essential Skills & Experience

  • Proven experience in a field sales or business development role
  • Strong new business development and prospecting skills
  • Excellent communication and relationship-building abilities
  • Self-motivated with a strong desire to succeed
  • Ability to work independently and manage your own schedule
  • Full UK driving licence
  • Right to work in the UK

Desirable Experience

  • Experience selling telecommunications or hosted phone systems
  • Knowledge of VoIP or cloud-based communication solutions
  • Experience selling into SME businesses

What s on Offer

  • £35,000 basic salary
  • 30% commission structure with strong earning potential
  • Fuel card
  • Field-based role with autonomy
  • Opportunity to join a growing telecommunications business
  • Clear progression opportunities for high performers

If you are a driven sales professional looking for an opportunity with strong earning potential and career growth, I would love to hear from you. Please contact me on (phone number removed) or drop your cv across to (url removed).

“SER-IN”

Sales Applications Engineer
Platform Recruitment
Bury Saint Edmunds
In office
Junior - Mid
Private salary
TECH-AGNOSTIC ROLE

Location: Bury St Edmunds (with travel involved)
Salary: Competitive
Type: Full-time, Permanent

A well-established engineering manufacturer is seeking a Sales Applications Engineer to provide technical support, quotations, and order management for a global customer base. The role supports engine safety and industrial protection products used across sectors including oil & gas, power generation, marine, and general industry.

The Role
Primarily office-based in Bury St Edmunds, this position acts as a key technical contact for customers, supporting product selection, preparing quotations, and managing order entry. Following training, the role includes occasional UK travel to customer sites to provide installation support and product training.

Key Responsibilities

  • Provide technical product selection and applications support
  • Prepare quotations and process sales orders
  • Act as a strong cross-functional advocate for customer requirements
  • Support installation guidance and customer training on-site when required
  • Collaborate with internal teams to ensure on-time delivery and issue resolution
  • Negotiate pricing in line with margin and growth targets
  • Maintain strong product and technical knowledge
  • Identify opportunities to grow and develop the customer base

Requirements

  • Technical mindset with strong analytical skills
  • Experience in quoting, applications engineering, customer account management, or technical sales
  • Excellent communication and customer service skills
  • Proficient in Microsoft Office (Excel, Word, PowerPoint)
  • Ability to calculate margins, percentages, and pricing structures
  • Degree in Engineering or technical discipline preferred (HNC/HND or equivalent experience considered)
  • Proactive, self-motivated, and able to work collaboratively

What s on Offer

  • Competitive salary
  • Onsite role in Bury St Edmunds with occasional travel
  • Opportunity to work with globally recognised industrial safety products
  • Technical, customer-facing position with development potential
  • Supportive and growth-focused engineering environment
Internal Sales Executive
Unified Support
Maidenhead
In office
Junior - Mid
£28,000 - £32,000

Internal Sales Executive (ISE) Brief Overview of Role: To provide high-quality operational support to an Audio-Visual Integrators customers and internal business functions. Owner of the internal sales process, ensuring orders are delivered within agreed timescales. This role is office-based and applicants need to live within a short commute of my client's Maidenhead offices. Internal Sales Executive Accountabilities Include: Sales Support Activities: BTO Participant - create and process sales orders in alignment with the Sales predicted Forecast figures within scorecard timeframes on ConnectWise. Check data accuracy in ConnectWise orders and invoices. Ensure sales targets are met and report any deviations. Expedite requests for rush orders and alter sales orders and shipping data as needed. Acknowledge customer orders that have been emailed and process them accordingly. Managing customer-supplied equipment, ensuring lead times and PO numbers are entered on the CRM System Email monitoring Processing project changes Upon project completion, check the accuracy of project finances and initiate the invoice for finance. Manage part invoicing, liaising with the Project Manager and Finance Answer phone calls from customers and respond to emails the same day, and out of office cover for Sales. Answer the reception phone Undertaking any other ad-hoc duties as assigned. Report unusual activity to the team manager. Attend product awareness sessions and participate in product and industry training QMS and Quality Policy awareness and development. Procurement: Responsible to source, negotiate & purchase materials from both UK and overseas vendors. Compare and evaluate offers from vendors. Evaluate vendors quotations to ensure that they are in line with the technical & commercial specification required for the project. Negotiate extended credit terms and costs from vendors. Track orders and liaise with vendors to ensure timely delivery to deadlines. Review the quality of purchased products. Enter order details (e.g., vendor qty, prices) into the internal database. Maintain updated records of purchased products and delivery information. Advise Internal and external teams on issues regarding purchasing terms & conditions. In charge of daily operational purchasing needs such as planning, issuing & following up on Purchase Orders, delivery, and shipment schedules. Resolve supply, quality, service, and invoicing issues with vendors. Evaluate Supplier performance based on quality standards, delivery time & best prices and ensure all the criteria are met according to the organizational requirements & expectations. Coordinate with the Warehouse in proper storage of procured equipment. Responsible for implementing internal procurement strategies to cater to high delivery & short lead time requirements. Negotiate and Organise Returns where required. Create & maintain good relationships with key suppliers to ensure merchandise is high quality & delivered on time. Critical Success Factors: Achieving High levels of customer satisfaction. Demonstrations of ownership of problems. Delivering projects within agreed timescales. Comply with departmental processes and procedures.

Business Development Manager
E3 Recruitment
York
Hybrid
Mid - Senior
£45,000 - £50,000
TECH-AGNOSTIC ROLE

York (YO Postcode Preferred) Hybrid & Field-Based
45,000- 50,000 Basic + Uncapped Commission + 6,000- 8,000 Car Allowance

Take full ownership of the North Yorkshire territory and drive growth your way. You’ll be selling a genuine one-stop logistics solution covering pallet distribution, parcel services, general haulage and warehousing - giving you real commercial firepower in the market. With uncapped commission linked directly to the growth you generate, your earning potential is in your hands. You’ll be supported by a strong operational and customer service team, allowing you to focus on winning new business, while benefiting from clear progression opportunities within a 180m+ and growing group.

Do you want a role where you can truly own a region, shape the sales strategy and benefit from uncapped earning potential?

The Opportunity

As Manager you’ll be responsible for driving new business across:

  • Pallet distribution
  • Parcel services
  • General haulage
  • Warehousing solutions

With depots in York and Newton Aycliffe, plus additional presence in Brighouse, as manager you’ll be able to offer customers a genuine one-stop logistics solution.

The York depot alone is already turning over 800,000 per month, with a clear growth target of 1 million per month - meaning serious opportunity for a commercially minded individual who knows how to win and develop profitable accounts.

Better still? You’ll have the support of a sizeable and experienced customer service team, allowing you to focus on what you do best - winning new business!

A full and meaningful handover will be provided as the current incumbent is progressing internally.

What You’ll Be Doing as Business Development Manager

  • Owning and leading the North Yorkshire sales strategy
  • Building and managing a strong pipeline across pallet, parcel, haulage and warehousing
  • Conducting new prospects and existing customer visits
  • Preparing rate calculations and professional commercial proposals
  • Working closely with General Managers and operations teams to ensure seamless onboarding
  • Reporting on key sales metrics and growth performance to senior leadership

This is a field-based, relationship-driven role with hybrid flexibility - typically one office day per week, with the rest of your time spent meeting customers or working remotely.

What We’re Looking For

  • Minimum 1 year experience in Business Development
  • Minimum 1 year experience within pallet or parcel distribution (essential)
  • Proven ability to win and retain small, medium and large accounts
  • Commercial awareness and confidence in pricing and margin discussions
  • Full UK Driving Licence
  • Based in or able to reliably commute to York

Multi-site experience is beneficial, but not essential.

What You’ll Get

  • 45,000- 50,000 basic salary (depending on experience)
  • Uncapped commission linked to gross profit - your success directly drives your earnings
  • 6,000- 8,000 car allowance
  • Hybrid working across sites and home
  • Clear career progression within a growing 180m+ turnover group
  • Real autonomy to build your territory your way

Working Hours

  • Monday to Friday
  • Day shift
  • No weekends

How To Apply

If you’re interested in The Business Development Manager role, please submit your CV for review or reach out to Georgie Ireland at E3 Recruitment for more information.

(phone number removed)

Business Development Executive
Brook Street
Nuneaton
Hybrid
Junior - Mid
£25,000 - £30,000
TECH-AGNOSTIC ROLE

Full Time Hybrid Working

Monday to Friday

25,000- 30,000 depending on experience

Role Overview

We are looking for a proactive and commercially minded Business Development Executive to identify, nurture and convert new opportunities for heat pump projects valued between 15k and 250k.

This role focuses on pipeline creation, market mapping and relationship-building with architects, developers, consultants, M&E contractors and end users. You will use platforms such as Glenigan, LinkedIn and planning portals to source opportunities and generate leads.

You will then be responsible for putting together the estimates, by visiting site, understanding the plans and calculating the required works. Full training will be provided for this but some knowledge of mechanical systems is preferred but not essential.

Key Responsibilities

Pipeline Generation & Market Research

  • Identify and qualify new business opportunities through Glenigan, LinkedIn, planning portals and developer announcements.
  • Build and maintain a strong pipeline from early enquiry through to tender stage.
  • Research and map key contacts in architect practices, property developers, consultants and commercial estates teams.

Business Development & Client Engagement

  • Conduct outreach to architects, consultants, developers and end users to introduce Hex Energy’s services.
  • Arrange and support CPDs, introductory calls, presentations and site visits.
  • Maintain ongoing contact to position Hex Energy as the preferred low-carbon heating partner.

Networking, Events & Industry Engagement

  • Attend renewables, construction and sustainability events, representing Hex Energy professionally.
  • Network with industry stakeholders to build brand awareness and uncover new project opportunities.
  • Provide insight on market trends, competitor activity and customer needs.

Communication & Presentation

  • Produce clear and professional written communications: outreach messages, CPD invites, capability decks, follow-ups and meeting notes.
  • Confidently communicate Hex Energy’s offering and technical benefits at various levels.

Digital & AI-Enabled Outreach

  • Use LinkedIn proactively for prospecting, relationship-building and content engagement.
  • Leverage AI tools to assist with research, pipeline reporting, message drafting and content creation.
  • Support marketing with sales-focused content ideas when required.

Internal Collaboration

  • Work closely with the sales, design and marketing teams to ensure aligned communication and seamless handover of leads.
  • Provide weekly updates on pipeline activity, outreach progress and upcoming opportunities.

What we’re looking for:

  • Experience in business development, sales or account management, ideally in renewables, construction, HVAC, M&E, or commercial B2B environments.
  • Strong communication skills-both written and verbal.
  • Confident using LinkedIn for outreach, networking and industry engagement.
  • Comfortable using research tools such as Glenigan or similar databases.
  • Highly organised with the ability to manage multiple leads and deadlines.
  • Confident attending events and networking with senior stakeholders.
  • Interest in AI tools to improve efficiency and outreach.
  • Must be able to commute to Nuneaton.
  • Full UK driving licence preferred.

What We Offer

  • Competitive salary with performance-based incentives.
  • Hybrid working with weekly office collaboration in Nuneaton.
  • Training on heat pump technology and the renewable industry.
  • Clear progression opportunities as the team grows.
  • Supportive and collaborative working environment.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Junior/Trainee Technical Support Engineer
ProTech Recruitment Ltd
Kent
In office
Junior
£26,000 - £28,000
TECH-AGNOSTIC ROLE

Job Role: Electronics Junior/Trainee Technical Support Engineer

Location: Kent

Start Date: ASAP

Duration: Permanent

Salary: 26 - 28,000

Must have Right to Work in UK - No Sponsorship Available

Role Summary:

Our client is a leading Electronics Manufacturer, Who are looking for a Electronics Junior/Trainee Technical Support Engineer. This role would be ideally for a Graduate with a degree or someone with a HND/HNC in Electronics

Key Responsibilities:

  • Provide technical support via telephone, email, and other communication channels to customers, distributors, engineers, and internal staff.
  • Diagnose and resolve technical issues relating to fire detection and alarm control systems.
  • Offer guidance on installation, commissioning, configuration, and maintenance of Kentec products.
  • Support overseas partners and customers, taking account of different regulatory and operational requirements.

Desired Qualifications / Skills:

  • Good communication and people skills.
  • Familiar with MS Office (Outlook, Word, Excel).
  • Interest and knowledge of basic electronics and microprocessor-based technology is important.
  • Technical understanding of fire detection and alarm systems (conventional and.addressable systems preferred).
  • Experience within the fire safety, life safety, or related electrical/electronic
  • Engineering qualification (HNC/HND or equivalent in Electrical/Electronic

Please note, this role is fully on-site.

If this is of interest to you, please forward your updated CV to (url removed)

Customer Onboarding Analyst
Logic Managed Services Ltd
Slough
Hybrid
Graduate - Junior
£25,000 - £30,000
TECH-AGNOSTIC ROLE

Customer Onboarding Analyst is required by my international client based in the Slough area. They are looking for a recent graduate level candidate who has some customer service experience to join their Customer Onboarding Team which makes up part of their larger IT capability.

This role will be office based for five days per week whilst full training is given, once up to speed they work a hybrid model with three days onsite and two days remote based.

Responsibilities, not limited to:

The successful candidate will be responsible for:

Customer Onboarding for Fulfilment Customers and First line Support for any customer issues raised with the IT Team

The role will be responsible for being the first line support for the following tasks:

  • Customer Issues

Providing first response to any customers raising an issue with booking a shipment or their integration. Working on getting a solution as quickly as possible either via solving the issue yourself or managing the relevant team members until the issue is resolved.

  • Company Systems

Another part of the IT Team is the Support and System Infrastructure Team. You will also be working with them to ensure any issues raised for them are being dealt with respond to the tickets if needed.

  • Integration Pre-Sales

Supporting the sales team by providing any information required to assist them with discussing the potential integration with prospect customers. Such as providing guides, documentation or organising conference calls with relevant team members.

  • Customer Onboarding

Being the point of contact for customers integrating with the company, asking any questions that you can answer directly and liaising with IT Team Members where needed. Following the entire integration through until tested and that customer is live. Working interdepartmentally acting as a bridge between business and technical functions where needed.

  • Requirements Gathering and Technical Specifications

Pre-Sales will establish a baseline for the needs of the customer, but you would need to be able to translate and establish these needs to both technical and business requirements. This may include gathering information from various departments, talking to the customer directly or even researching 3rd party software for implementation to existing systems.

  • Internal Projects

There are always internal projects being delivered by the IT Team to improve business functions. This role will be involved in managing any information requests during development and then organise testing once complete while relaying and feedback.

Person Specification & Skills:

A candidate that would be successful in this role will have the following skills:

  • Strong problem-solving skills to investigate issues and find the cause of the problem or find the best equipped team member to deal with the issue. Using processes such as trial-and-error and process of elimination
  • Well-developed communication skills backed up by experience in customer facing roles. A ability to speak with confidence and in a concise manner. This includes both written and verbal communication.
  • An ability to prioritise work based on the importance and potential impact of any tasks. This can also include having sudden issues or tasks being given to the candidate causing them to have to re-prioritise their workload.
  • Good organisation and time management skills, particularly while working from home.
  • An interest in learning new topics and technologies to a level of knowledge that can be applied and explained to others.
  • Works well as part of a team both large and small, hopefully some experience of working with technical contacts such as developers.

A candidate would benefit from the following experience/ skills, but it is not required:

  • A knowledge of the Logistics/ E-Commerce industry
  • Experience using Salesforce/ Service Cloud
  • Experience delivering projects
  • A knowledge of/Experience with Warehouse Management Systems (WMS)

This is a fantastic entry level role, please send your CV in the first instance and if relevant you will be contacted with full role and company information.

We are passionate about promoting diversity, inclusion, and equality, and are committed to working with clients who share our outlook. We offer equal opportunities to all candidates regardless of background, identity, sexuality, and disability. We strive to create inclusive cultures where diversity is seen as real value for the company. Our mission is for everyone to feel empowered to be their true authentic selves at work.

The candidate must meet the following requirements:

  • Be subject to Basic Disclosure & Barring Services check.
  • Able to work a full 40 hour week
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