AsaCustomerSupportAgent,youwillrepresentZellisCustomerSupportininternalandexternalcustomerinteractions,deliveringexceptionalserviceandtechnicalexpertise.Youwilldemonstratekeytechnicalandoperationalskillsinamulti-channelenvironment,focusingonprovidingthebestpossiblesolutionsupportforourcustomerbase.Acustomer-firstapproachisessential,placingcustomersatisfactionattheheartofeverythingyoudo.

Inadditiontostrongtechnicalcapability,weareparticularlyinterestedincandidateswithpayrollexpertiseorexperienceinHR/payrolloperations.Thisknowledgewillhelpbridgethegapbetweentechnologyandpayrollprocesses,ensuringwedeliveraccurate,efficient,andcompliantsolutionsforourcustomers.

Youwillinteractwithvariedcustomerpersonas,includingHRandpayrollmanagers,financemanagers,systemadministrators,ITprofessionals,andinternalZelliscolleaguestodiagnoseandresolvesolutionissues.

Responsibilities

• Demonstratekeytechnicalandoperationalskillsfortherole,forexamplesupportingandresolvingissueswithZellisSolutions,includingElementsuite,Everyday,ResourceLink,MyView,HCMcloud/AIR,includingissueswithconfiguration,payelements,usersecurity,organisationandjobstructures.
• Contributetowardsteamgoalsandobjectives,includingSLAs,KPIs,CustomerbrandNPSandemployeeengagementeNPS.
• Investigateanddiagnosedataissuesfordatastructures.
• Progress,ownandmanagecasestoresolution,adheringtooperationaloutcomesandServiceLeveltargetsandkeepingtheCustomerandcolleaguesregularlyupdated.
• Performdataanalysistoinvestigate,diagnose,andapplycorrectiveactionand/orusetroubleshootingtechniquestoidentifysolutions/workaroundsforsolutionissues.Reviewcaseswhereadefecthasbeenidentified,createtheassociatedproblem,knowledgearticleandDevOps/ProductHubrecordandmanagethecustomersexpectationsthroughdefinedprocess.
• Identifyopportunitiesforcasereductionanddeflectionincludingtrendanalysis,creationofknowledgearticlesandpotentialproductenhancements.
• Escalateindividualsupportcasesthatcannotberesolvedthroughavailabletroubleshootingstepstoextendedteams.

Skills&Experience

• ProvenexperienceinacustomerfacingSoftwareSupportrole.
• DemonstrabletechnicalskillsinSQL,JAVA/JSONorsimilar
• Exeperienceusingcasemanagementtools,suchasServiceNoworZendesk
• ExperiencewithSLAs,KPIs,andcustomersatisfactionmetrics(e.g.,NPS).
• HR/PayrollorWFMknowledgewouldbeanadvantagebutnotessential.

Benefits&Culture

AtZelliswecreatemarket-leadingHR&Payrollproductsandservices,topowerexceptionalemployeeexperiencessothatyouandyourpeopledobetter.Ourmulti-award-winningproductspayoverfivemillionemployeesayear,withalmosthalf(42%)oftheFTSE100,50%ofthetopretailersand30%ofthetopuniversitiesintheUK&Irelandascustomers,makingusthelargestproviderofPayrollandHRsoftwareandmanagedservices.

Ourvisionistobetheclearleaderinpay,reward,analytics,andpeopleexperiences.We’repassionateaboutcreatinganenvironmentwherepeoplewanttojoin,belongto,andbepartofaprogressiveorganisation.Ourvalues,whichweredefinedwithinputfromallofour2,000colleagues,weliveandbreatheeveryday:

• Unstoppabletogether.
• Alwayslearning.
• Makeitcount.
• Thinkscale.

Ourpeoplearecriticaltoourongoingsuccess;wereproudofourinclusiveculturethatgivesyoutheplatformtogrow,challengethestatusquoandplayacrucialroleinfurtherenhancingourmarketpositionastheleadingproviderofHR&Payrollsoftwareandservices.WithZellisyoullhavethechancetostretchandchallengeyourselfinanenvironmentthatsvaried,flexibleandhugelysupportive.

Wealsolovetorewardandrecogniseourbrilliantcolleagues.Aspartofyourbenefitspackage,youllreceive:

• Acompetitivebasesalary.
• 25daysannualleave,plusyourbirthdayoffandtheopportunitytobuyadditionalholiday.
• Privatemedicalinsurance.
• Lifeassurance4xsalary.
• Enhancedpensionschemewithcompanycontributionsupto8.5%.
• Ahugerangeofadditionalflexiblebenefitsacrossfinancial&personalwellbeing,lifestyle&leisure.

Cloud Presales Solution Consultant

Public / Private Cloud

Remote based

Paying up to 80k + 10% bonus

A high-performing Managed Services Provider with a strong reputation for delivering enterprise-grade cloud, infrastructure, and managed service solutions are seeking a commercially focused Public and Private Cloud Presales Solution Architect to shape compelling, scalable solutions across Azure, AWS, and VMware-based private cloud platforms. This is a customer-facing role at the centre of our sales and solution strategy, where you will work closely with clients and internal teams to design robust, commercially aligned cloud and managed service offerings.

Key Responsibilities:

• Leading the technical presales process for cloud, infrastructure, and managed service opportunities
• Designing end-to-end solutions across Azure, AWS, and VMware private cloud, including hybrid architectures
• Developing high-quality proposals, high-level designs, and customer-ready presentations
• Supporting bids, tenders, and framework submissions with clear, outcome-driven solution designs
• Engaging with customers to understand business challenges and articulate the value of our services
• Ensuring solutions are commercially viable, deliverable, and aligned with industry best practice

Experience required:

• Strong presales experience within an MSP or Cloud Services Provider
• Deep technical understanding of either Azure (including AVD/VDI), AWS, M365 and VMware
• Ability to design hybrid cloud architectures and managed service offerings
• Broad knowledge across storage, data, applications, licensing, and productivity platforms
• Excellent communication skills, with the ability to simplify complexity for senior stakeholders
• Commercial awareness and the ability to balance customer needs with business objectives
• Confidence presenting to customers and influencing decision-makers
• Relevant cloud or VMware certifications are highly advantageous

Must be eligible for SC Clearance.

Paying up to £80k + 10% bonus.

Remote based.

Digital Switchover Project Manager – (Digital, Project Manager, Prince2, PSTN migrations, IT, Technology, 3rd Party Vendors, Outside IR35, Telecoms, Healthcare) – Contract – 6 Months – Outside IR35

Charles Simon Associates are currently recruiting for an experienced Digital Switchover Project Manager to lead a large-scale transition from legacy analogue telecommunications infrastructure to digital services across a portfolio of retirement communities. In addition to this role being initially a 6 month contract, the role will also be Outside IR35.

This programme supports the UK’s transition away from the PSTN network and will involve managing the migration of critical life-safety systems including telecare, emergency lines and building infrastructure.

This is a fully remote contract role, working closely with operations, estates and telecom providers across multiple residential sites.

Location: Remote

Day Rate: up to £700 per day (Outside IR35)

Skills/Requirements for the Digital Switchover Project Manager:

* Proven experience delivering digital switchover / PSTN migration projects.

* Experience within retirement housing, later living or supported housing environments.

* Strong understanding of telecare, nurse call or life-safety systems.

* Experience managing multi-site infrastructure programmes.

* Strong stakeholder engagement across operations, property and suppliers.

* Experience managing or supporting Section 20 consultation processes.

The Digital Switchover Project Manager will be responsible for:

* Lead the digital switchover programme across a portfolio of retirement villages and residential developments.

* Assess and migrate legacy analogue infrastructure including:

* Telephony systems

* Telecare and alarm systems

* Lift emergency phones

* Door entry systems

* Fire alarm signalling

* Develop and manage the programme roadmap ahead of the UK PSTN switch-off.

* Work closely with telecom providers, infrastructure vendors and internal stakeholders.

* Ensure infrastructure resilience for vulnerable residents.

* Manage suppliers, installation partners and telecom contractors.

* Maintain programme governance including risk registers, reporting and stakeholder communication.

* Support Section 20 consultation processes where infrastructure upgrades impact leaseholders.

Desirable:

* Experience working with telecommunications providers and infrastructure vendors.

* Knowledge of warden call systems, telecare technology and network infrastructure.

* Project management certification (PRINCE2, APM or PMP).

Additional Information:

* Programme focused on critical infrastructure and resident safety.

* Opportunity to deliver a high-impact national programme supporting the UK’s digital transition.

Please send an up-to-date copy of your CV to be considered for the Digital Switchover Project Manager

Digital Switchover Project Manager – (Digital, Project Manager, Prince2, PSTN migrations, IT, Technology, 3rd Party Vendors, Outside IR35, Telecoms, Healthcare) – Contract – 6 Months – Outside IR35

Cloud Presales Solution Consultant

Public / Private Cloud

Remote based

Paying up to 80k + 10% bonus

A high‑performing Managed Services Provider with a strong reputation for delivering enterprise‑grade cloud, infrastructure, and managed service solutions are seeking a commercially focused Public and Private Cloud Presales Solution Architect to shape compelling, scalable solutions across Azure, AWS, and VMware‑based private cloud platforms. This is a customer‑facing role at the centre of our sales and solution strategy, where you will work closely with clients and internal teams to design robust, commercially aligned cloud and managed service offerings.

Key Responsibilities:

Leading the technical presales process for cloud, infrastructure, and managed service opportunities
Designing end‑to‑end solutions across Azure, AWS, and VMware private cloud, including hybrid architectures
Developing high‑quality proposals, high‑level designs, and customer‑ready presentations
Supporting bids, tenders, and framework submissions with clear, outcome‑driven solution designs
Engaging with customers to understand business challenges and articulate the value of our services
Ensuring solutions are commercially viable, deliverable, and aligned with industry best practice

Experience required:

Strong presales experience within an MSP or Cloud Services Provider
Deep technical understanding of either Azure (including AVD/VDI), AWS, M365 and VMware
Ability to design hybrid cloud architectures and managed service offerings
Broad knowledge across storage, data, applications, licensing, and productivity platforms
Excellent communication skills, with the ability to simplify complexity for senior stakeholders
Commercial awareness and the ability to balance customer needs with business objectives
Confidence presenting to customers and influencing decision‑makers
Relevant cloud or VMware certifications are highly advantageous

Must be eligible for SC Clearance.

Paying up to £80k + 10% bonus.

Remote based

Copello have partnered with an established Defence Engineering business in the recruitment of a Senior Project Manager. This is a high-impact opportunity to lead complex hardware and technology programmes from bid phase through to full project delivery, working closely with account, commercial and technical teams.
What you’ll do
*
Lead the development of competitive, customer-focused bids alongside technical and account teams.
*
Deliver hardware-focused projects end-to-end — from concept through to completion — ensuring time, cost and quality objectives are met.
*
Provide governance, assurance and oversight across the full project lifecycle.
*
Manage project finances, forecasts and commercial performance.
*
Identify, assess and actively manage risks, issues, assumptions and dependencies.
*
Build strong relationships with customers, suppliers and partners to enable collaborative delivery.
*
Lead and motivate multidisciplinary teams, setting clear objectives and driving high performance.
*
Support trials, demonstrations and customer-facing events where required.
What you’ll bring
*
Proven experience delivering complex hardware and/or integrated technology projects.
*
Strong background in bid support, pre-sales and full lifecycle project management.
*
Demonstrable financial management and forecasting capability.
*
Excellent stakeholder engagement skills, including senior customer communities.
*
Experience operating within regulated or defence environments highly beneficial.
*
Degree qualified with recognised project management certification (e.g. APMP, PMP) preferred.
What’s offered
Competitive salary, flexible working options, strong career development opportunities and the chance to lead strategically important programmes within a collaborative and forward-thinking environment.
Please note candidates must be eligible for SC Clearance for this position and hold a British passport.
If you are interested, please get in touch with Ella

We are supporting our client – a global leader in advanced materials and precision plastics engineering – in the search for a Regional Sales Engineer to cover the South of England.

This is a key field-based role focused on supporting OEM clients across a range of manufacturing sectors, identifying new applications for engineered plastics, and delivering tailored technical solutions in collaboration with internal engineering teams.

Key Responsibilities:

Manage and develop relationships with OEM clients across the Southern region
Provide technical support on material selection, application fit, and design queries
Interpret technical drawings to support proposals and quotations
Work closely with engineering, production, and inside sales teams to deliver commercially sound solutions
Maintain up-to-date records of client interactions, project updates, and pipeline activity using Salesforce
Ideal Candidate Profile:

Experience in technical sales within a manufacturing or OEM environment
Sound understanding of machining processes, engineered plastics, or component manufacturing
Confident in reading and interpreting technical drawings and specifications
Comfortable liaising with engineers and internal design teams
Familiar with CRM/ERP systems such as Salesforce or SAP
Remote covering the South of England with a willingness to travel across the region
What’s on Offer:

Competitive Salary
Company Car
Private Healthcare
Pension Scheme
Life Assurance
Full Product and Application Training
This is an exciting opportunity to join a globally recognised engineering business, offering autonomy, strong technical support, and long-term progression within a well-established commercial structure

We are seeking an experienced Data Compliance Lead to drive our organisation’s compliance, governance, and data protection strategy. This role will play a key part in ensuring our business meets regulatory obligations, maintains strong security practices, and embeds compliance-by-design across all operations and product lines.

This is an excellent opportunity for someone who thrives in a fast-moving environment, enjoys autonomy, and wants to shape the future of data governance and compliance within a growing organisation.

Key Responsibilities
Serve as the organisation’s Data Protection Officer (DPO) and act as the main point of contact for regulatory bodies such as the ICO.
Lead compliance activities across key frameworks including GDPR, HIPAA, ISO27001, Cyber Essentials Plus, and emerging standards.
Manage and evolve the organisation’s Information Security Management System (ISMS), policies, and documentation.
Oversee GRC tooling for evidence tracking, risk management, and continuous improvement.
Conduct internal audits, support external audit processes, and manage corrective actions.
Lead DPIAs, RoPA maintenance, PHI compliance processes, and data subject rights requests.
Deliver staff training on GDPR, HIPAA, security, and privacy best practices.
Support stakeholder groups with vendor risk assessments, procurement questionnaires, and customer compliance requests.
Oversee international data transfer mechanisms and ensure compliance with global data protection requirements.
Play a key role in incident response, breach assessment, and regulatory notification procedures.About You You will excel in this role if you have:

Essential Experience
Strong working knowledge of GDPR and international data protection laws.
Hands-on experience with ISO27001 implementation and maintenance.
Understanding of cyber and security compliance frameworks.
Excellent documentation, organisation, and communication skills.
Confidence engaging with auditors, regulators, customers, and senior stakeholders.Desirable Experience
HIPAA and healthcare/health?tech compliance experience.
SOC2 knowledge.
Understanding of cloud security and SaaS environments.Qualifications (desirable but not required)
CIPP/E, CIPM, CIPT
ISO27001 Lead Implementer / Lead Auditor
HCISPP or relevant HIPAA training
Security/GRC certifications (e.g., Security+, ISC², ISACA)Why Apply?
Opportunity to shape compliance strategy at an organisational level.
Work with a supportive, forward-thinking leadership team.
Join a company investing heavily in security, privacy, and governance maturity.
Competitive salary between £55,000–£70,000, plus benefits

£50,000-£55,000 plus benefits

A leading UK Sage business partner is on the market for an experienced Sage 200 Support Consultant to join their growing team. This is a fantastic opportunity to work with a well-stablished company that values expertise, customer service, and professional development.

The Role

You’ll provide technical support and guidance to clients using Sage 200 and associated add-ons, helping them get the most from their systems. The role involves troubleshooting issues, resolving support tickets, testing bespoke solutions, and collaborating closely with internal teams to ensure an excellent customer experience.

Person fit

· Solid experience supporting Sage 200 (finance, commercials, manufacturing, CRM)

· Familiarity with Sage 200 add-ons such as Sicon, Draycir, Eureka, or CIM.

· Strong troubleshooting and SQL/database skills

· Excellent communication and customer service abilities.

· Sage certifications are a plus.

Key Responsibilities

· Deliver remote support for Sage 200 and related products.

· Diagnose and resolve software and configuration issues.

· Manage and prioritise client support tickets effectively.

· Test and deploy bespoke software solutions.

· Keep up to date with Sage 200 updates and third-party add-ons.

· Build strong relationships with clients and act as a trusted technical advisor.

You’ll be joining a respected Sage partner with a strong customer base, offering stability, a collaborative team environment and opportunities to expand your technical knowledge across Sage 200 and its ecosystem

Fire and Security Service Engineer – Dumfries, Scotland

Location: Dumfries, Scotland and surrounding areas
Salary: Competitive + bonuses
Contract Type: Full-time, Permanent

We are recruiting on behalf of a leading national provider of fire and security solutions, trusted by thousands of businesses across the country. With many years of industry experience, this team prides itself on delivering exceptional service and high-quality, reliable systems. They are now looking to expand their team of expert engineers who share their commitment to safety and customer satisfaction.

Key Responsibilities of a Fire and Security Engineer:

Service, maintenance, faults and repairs across fire alarm systems, CCTV, intruder alarms, and access control systems.
Perform reactive and preventative maintenance to ensure systems are operating effectively and compliant with industry regulations.
Diagnose and repair faults in a timely and efficient manner, minimising disruption for clients.
Provide expert technical advice and support to customers.
Complete all relevant documentation and reports as required.
Ensure work is carried out in accordance with company policies, procedures, and safety standards.
Maintain strong customer relationships, providing excellent service at all times. Requirements:

Proven experience as a Fire and Security Service Engineer
Knowledge and understanding of fire and security systems, including relevant regulations and standards.
Ability to troubleshoot and diagnose faults in electrical systems and fire/security equipment.
Excellent communication and customer service skills.
Full UK driving license.
Flexible and willing to travel What’s on offer for a Fire and Security Service Engineer?

Competitive salary with performance-related bonuses.
Company van, tools, and mobile phone.
Ability to manage your own diary offering a flexible work / life balance
Ongoing professional development and training for each individual
30 days holiday (including public holidays)
Pension scheme and other company benefits.
Opportunity to work with a highly regarded national company with a reputation for excellence.
Apply now, or contact
(url removed)
T: (phone number removed)

The Planet Group have recently been engaged by a global manufacturing organisation who service the Industrial, Aerospace, Defence and Transportation markets. We are looking for an experienced Information Security Analyst to join the team remotely on a permanent basis.

Position Overview:

The Information Security Analyst supports the Director of Information Security by operating, monitoring, improving and reporting on cyber controls across IT environments. The role focuses on coordinating security operations with third-party partners, producing evidence for audits/certifications, and supporting the business reduce cyber risk while maintaining productivity.

Duties & Responsibilities:

* Security Operations & Incident Management: Monitor and triage security alerts, coordinate investigations with SOC/MDR partners, maintain incident records, and support escalation and post-incident reviews.

* Vulnerability & Risk Management: Validate vulnerabilities, support remediation with technical teams, track ageing issues, and manage risk exceptions with compensating controls and remediation plans.

* Security Controls & Governance: Support identity, endpoint, and data protection controls (e.g., MFA, privileged access, EDR/XDR), report on control health, and represent Information Security in change and architecture governance processes.

* Security Integration & Advisory: Work with IT and operational teams to embed cybersecurity practices into systems, processes, and technology changes.

* Security Awareness: Deliver and enhance security awareness programmes and phishing simulations tailored to organisational risks and workforce needs.

* Vendor & Service Management: Act as an operational contact for security vendors and partners, monitoring service performance and resolving issues.

* Continuous Improvement: Stay informed on emerging threats and technologies and recommend improvements aligned with organisational risk tolerance and operational requirements.

Key Requirements:

* Education & Experience: Degree in Cyber Security, Computer Science, or a related field (or equivalent experience) with practical experience in security operations and incident handling, including SIEM/EDR and working with SOC/MDR providers.

* Security & Compliance Knowledge: Experience supporting recognised security frameworks and compliance requirements such as ISO 27001, NIST, Cyber Essentials Plus, and potentially defence-related standards (e.g., CMMC/DEFCON).

* Technical Understanding: Working knowledge of core security technologies including firewalls, EDR/XDR, DLP, IAM/PAM, and SIEM, and how they contribute to reducing cyber risk.

* Professional Skills: Strong analytical, problem-solving, and communication skills, with the ability to explain security concepts to both technical and non-technical audiences.

* Collaboration & Working Style: Able to work independently, prioritise tasks effectively, and collaborate across IT and business teams in a global environment.

Desirable Skills:

* Security certifications (e.g., CompTIA Security+, Microsoft SC-200/SC-300, vendor certifications for EDR).

* Experience in manufacturing, engineering, or other regulated environments with high availability expectations.

* Familiarity with control effectiveness testing and evidence pack preparation.

If you would like to find out more, please apply in the first instance.

We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Each company within the Planet Equity Group is a “data controller” Full details regarding how we hold your data is available within our Privacy Notice accessible at our website. #TECH

Info about the company

An innovative and industry-leading organisation specialising in the development of high-end navigation and positioning systems for the Autonomous vehicles, Aerospace Drones, Geo Mapping and Robotics sectors.

Info about what the x2 Support Engineer role entails

X 2 brand new Support Engineer/ Test & Diagnosis Engineer roles as our client splits their Customer Support and a Test/QA team into 2 functions and creates a new support team, focused on the UK, Europe and Latin America markets. You will be happy to travel globally (all expenses paid), with a can-do approach and a desire to provide an excellent customer experience.

Essential Requirements for the x2 Senior Support Engineer / Test & Diagnosis Engineer roles

* Technical degree in engineering or equivalent experience (Electronics, Electrical, Telecommunications or Mathematics would also be good).

* Experience with technical troubleshooting & fault diagnostics for complex hardware/software/electronics.

* A methodical fault-finding approach

* Technical support / fault finding experience within products in industry sectors such as Autonomous vehicles, Aerospace (Drones), Telecoms (antenna, aerials etc), Surveying or Robotics

* Able to work in a customer facing environment - working under pressure, liaising with internal and external stakeholders.

* Happy to travel within the UK, Europe and Latin America sometimes at fairly short notice

Desirable Requirements for the x2 Senior Support Engineer / Test & Diagnosis roles

* GNSS / Tracking & Monitoring / Georeferencing / Precision Control / Positioning / Localisation / MEMS / Inertial navigation / LIDAR / Sensor fusion type product experience.

* Experience working with automotive test houses.

* Experience working with different cultures across Asia, Latin America, Europe etc would be helpful but not essential.

Benefits

* Holiday entitlement - 27 days + bank holidays

* Pension 5% employer contributions

* Group Income Protection Insurance Scheme

* Death In Service Scheme

* Electric Vehicle Scheme

* Wellness initiatives

* + others

If you feel you are suitable and interested in this role, APPLY NOW with an up to date CV. We also pay referral fees if you can suggest another suitable person that isn’t already known to us.

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The Systems Bid Engineer works as part of the Sales team to create winning security audio solutions that deliver client value, whilst being technically viable and profitable for the business. The role supports the growth of the organisation’s Transportation Solutions business unit and focuses on multiple areas including:

· Understanding the best fit-for-purpose solutions across the Rail Infrastructure, Rail Rolling Stock, Tunnel and Airport vertical markets

· Contributing towards project design based on customer specifications utilising your knowledge of company products / solutions

· Ensuring compliance with specifications provided by customers

· Providing the delivery of accurate and timely quotations and bids.

Key Responsibilities

• Produce accurate and detailed quotations, presentations and systems proposals for project bids

• Evaluate and clearly understand the details and requirements for each tender

• Be one of the Sales team’s technical solution experts, understanding all existing and upcoming products / solutions and introducing these both internally (to the Sales team, Project team etc.) and externally (to customers / consultants) in different ways to fit requirements from the market

• Very close link to the company’s Product Management team to get all needed product / solution information in order to keep the Sales team and customers up to date on any important changes in the company’s offering

• Ensure the unique selling points of the company’s products / solutions are up to date and frequently communicated to the Sales team and customers (especially new things!)

• Know competition well – who is the company up against and what are the main gaps that need to be filled in their product / solution portfolio to ensure competitiveness against other providers in the market?

• Identify product / solution portfolio enhancements

• Participate in the improvement of processes by communicating ideas and suggestions, as well as resolving problems you encounter

• Liaise with strategic end customers and specifiers / A&Es to influence requirements and drive supplier preference both in the UK and globally

• Commercial project management / bid management

• Make internal and external presentations, application sheets and other commercial documentation to support the above

• Ensure business solutions are aligned with goals, strategy and priorities

Skills & Attributes

Must have:

• Excellent team player

• Strong verbal and written communication skills

• Very well-structured with an eye for detail

• Self-driven and motivated

• Excellent English language skills

• Good computer skills; use of MS Office (e.g. Advanced Excel, Word etc.)

• Engineering background with commercial interest and skills

• Analytical approach to solving problems

• Customer-focused and revenue-driven

• Ability to travel both within the UK and globally

Desirable:

• Use of CRM (Customer Relations Management) systems, ideally Dynamics 365

• Familiar with Visio and AutoCAD

Knowledge & Experience

Must have:

• Minimum 2 years’ technical support / bid support experience

• Experience in the design, estimating and bid management of system-based projects

• Demonstrable mix of technical and commercial understanding

• Existing knowledge of PA/VA systems design and implementation on major international projects

Desirable:

• Knowledge of other IP telecom systems & integrations (telephones, intercoms / help points, passenger information displays, CCTV, control systems, IP speakers, etc.)

• Transportation industry experience

Education & Qualifications

Must have:

• Bachelor’s degree or equivalent in a technical field

Desirable:

• Diploma in Acoustics

• IP & data networking qualification / skills

Position Summary

We are looking for a highly experienced New Business Cyber Security Development Director to drive enterprise penetration testing and offensive security engagements valued at £1M+.

This role is 100% focused on new logo acquisition. The successful candidate will be responsible for identifying, developing, and closing large-scale security testing opportunities with enterprise organisations, working alongside an experienced team of technicians and cyber experts. You will bring a strong track record of winning complex cybersecurity services deals, particularly in penetration testing, red teaming, and offensive security programmes.

You will collaborate closely with our security consulting and delivery teams to design and close strategic engagements that help organisations strengthen their cyber resilience.

Role Mission

Claranet’s strategy is to grow our customer base in key strategic verticals and to ensure consistently excellent experiences across all customers. As Cyber Security Development Director, you will play a critical role in driving both of these objectives through the execution of growth opportunities with new logo customers aligned to target industries and nurturing of these emerging relationships.

Duties and Responsibilities

Essential Roles & Responsibilities

* Generate and close net-new enterprise clients for penetration testing and offensive security services

* Build and manage a new business pipeline targeting deals £1M+ in value

* Proactively identify and pursue opportunities across enterprise and regulated sectors including financial services and critical infrastructure

* Engage senior decision makers including CISOs, CTOs, and security leadership teams

* Lead the sales process from prospecting through to deal closure for complex, high-value engagements

* Work closely with internal technical experts to scope and shape large-scale penetration testing and red teaming programmes

* Develop tailored proposals and commercial structures for multi-year security testing programmes

* Navigate complex procurement cycles and lead enterprise-level commercial negotiations

* Maintain deep knowledge of the cybersecurity threat landscape and offensive security services market

Position Specifications

Behavioural Competencies – Organisational & Behavioural Fit

* Flexible and creative to take considered risks

* Inquisitive and persistent, able to hunt out new business opportunity

* Learn and adapt quickly to changing situations

* Self-motivated and able to work under pressure

* Ability to travel to different sites and locations on a weekly basis

* Manages conflict and challenges in an open and constructive manner

Critical Competencies – Technical Fit

* Extensive experience in enterprise technology or cybersecurity sales

* Demonstrable track record of generating new business and closing large cybersecurity services deals (£1M+)

* Significant experience selling penetration testing, offensive security, or cyber assurance services

* Strong ability to prospect and build relationships with senior enterprise stakeholders

* Experience managing long, complex enterprise sales cycles

* Excellent commercial and negotiation skills

Desirable

* Experience selling within or alongside managed service providers (MSPs), cybersecurity consultancies, or specialist testing firms

* Familiarity with security standards and testing frameworks such as NIST, ISO 27001, and CREST-aligned testing services

* Experience structuring large multi-year security programmes

We are seeking an experienced Payroll Implementation Consultant with strong hands-on payroll configuration and UK statutory l expertise. This role requires someone who can configure frameworks, build rules, and ensure accurate outcomes across complex pensioner and employee payroll environments.

You will configure and deliver functionality within a pensions administration system, ensuring all processes, calculations and outputs are accurate, compliant and aligned to UK legislation. You will work closely with clients to understand requirements, translate them into technical specifications, configure components using SQL, T-SQL and XML where required, and perform rigorous testing to ensure successful delivery.

What you’ll be doing as a Payroll Implementation Consultant:

• Configuring cycles, earnings, deductions, pay groups and schedules.
• Ensuring configuration meets all statutory requirements (PAYE, RTI, HMRC submissions).
• Working with SQL, T-SQL, XML and scripting tools to support payroll logic, validation and data integrity.
• Implementing and maintaining interfaces, including GL, HR and Finance integrations.
• Supporting data migration, cleansing, and reconciliation activities ahead of go-live.
• Performing validation, pre-run checks, balancing and exception handling.
• Hosting workshops with clients to understand requirements.
• Providing regular progress updates and supporting evolving client needs.
• Troubleshooting discrepancies and identifying root causes.
• Supporting software releases, upgrades and payroll regression testing cycles.

What were looking for in a Payroll Implementation Consultant:

• Experience configuring payroll systems within pensions or financial services.
• Strong understanding of UK payroll legislation (PAYE, RTI, HMRC submissions).
• Technical capability with SQL, T-SQL, SSMS, XML and Microsoft tools.
• Strong analytical skills and understanding of payroll reconciliation and validation.
• Experience with pensions or payroll administration systems (IntelliPen, Compendia, Profund, Aquila or similar).
• Ability to work across multiple workstreams.
• Programming or scripting experience (macros or equivalent).

Core hours: Monday to Friday. 37.5 hours per week.
Location: Remote, with occasional UK travel.
Day rate: Competitive via umbrella, dependent on experience.
Duration: 6 months, with opportunity to extend.

To apply for this role as Payroll Implementation Consultant, please click apply online and upload an updated copy of your CV.

Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.

We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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Remote, UK

Competitive Salary + Bonus + Benefits

We’re looking for a Technical Solutions Specialist II to join our Professional Services team. In this role, you’ll be a key technical resource supporting users of our IRIS Practice Engine application.

You’ll act as the second point of contact for escalated incidents, problems, and service requests — resolving issues, providing expert guidance, and ensuring a high‑quality customer experience.

You’ll work closely with mentors, team leads, and cross‑functional teams to deepen your product knowledge, sharpen your troubleshooting skills, and deliver solutions that make a real difference to our customers.

What You’ll Be Doing

Customer Support & Technical Troubleshooting

Respond professionally and proactively to customer inquiries, ensuring SLA compliance.

Handle incoming support tickets via Salesforce/Service Cloud.

Triage escalated issues, gather required information, and determine the best path to resolution.

Follow structured troubleshooting processes, ask clarifying questions, and identify root causes.

Provide clear written resolutions within tickets prior to closure.

Maintain strong CSAT scores by delivering high‑quality service.

Collaboration & Escalation

Escalate advanced or unresolved issues to Tier III Support, DevOps, or Product Development as needed.

Communicate effectively with cross‑team stakeholders for updates, information requests, and escalations.

Share knowledge through team shadowing, documentation, and internal collaboration.

Technical Knowledge & Product Expertise

Build and maintain strong product knowledge related to both basic and advanced troubleshooting.

Support product testing by reporting bugs, identifying change impacts, and sharing client insights.

Contribute to the Knowledge Base by writing technical articles or solution summaries.

Documentation & Governance

Document all actions and findings thoroughly, including ticket creation, steps taken, and final outcomes.

Adhere to governance, process, and communication standards across all interactions.

What We’re Looking For

We’re looking for someone who brings:

Proven experience in technical support, ideally within a SaaS or software environment

SQL experience (preferred) — comfortable running queries to investigate data or troubleshoot issues

Strong communication skills with clear, professional customer interaction

Excellent documentation habits and attention to detail

Ability to work collaboratively across teams and contribute to shared learning

Adaptive learning mindset — eager to grow technical knowledge and understand complex software systems

Strong problem‑solving skills with a structured approach to troubleshooting

Ability to manage multiple cases while maintaining SLA commitments and high quality

A proactive approach to identifying issues, contributing insights, and supporting product improvement

Why Join IRIS?

At IRIS, you’ll be part of a supportive, collaborative environment where your growth matters. You’ll gain exposure to enterprise SaaS technology, develop deep product expertise, and play a vital role in helping customers succeed.

Please note we may close the vacancy early due to high volume of applications

Job Description

Are you passionate about technology and providing exceptional user support?
West Dunbartonshire Council has an excellent opportunity for a motivated 1st Line Support Analyst within our dynamic team. As a key member of our IT support section, you’ll be the first point of contact for resolving hardware and software issues across our organisation.

Why join us?

Be part of a collaborative and forward-thinking IT team.
Opportunity for professional growth and skill development.
Competitive salary and benefits package including access to Local Government Pension Scheme.
Utilise our highly recognised Flexible Working Scheme.
Contribute to the technology-driven success of our organisation.
Ready to take the first step toward an exciting career in ICT device support?
Do you have a strong knowledge of Windows Operating System and common office software? Are you familiar with mobile device management (MDM) solutions?
Do you have excellent problem-solving skills and the ability to work under pressure?
Do you have outstanding communication and interpersonal skills?
Join us in shaping the future of technology support within West Dunbartonshire Council.

Requirements

This post is considered as Regulated Work with Children under the Protection of Vulnerable Groups (Scotland) Act 2020 and as such membership with the PVG scheme is essential. Further details of this scheme can be found here.

Preferred applicants will be required to become members of the relevant PVG scheme, or undergo a PVG Scheme update check prior to a formal offer being made by West Dunbartonshire Council.

The Individual

WDC was voted one of the top ten flexible employers and prides itself in providing flexible working to support work life balance. In addition to this there are also additional benefits:

• Access to the Local Government pension scheme (LGPS) with an employer’s contribution of at least 19.3% and all associated benefits
• A minimum of 25 days annual leave, increasing a day each year up to 35 days as well as 8 fixed public holidays each year
• Access to employee wellbeing supports including occupational health & counselling if ever you need help and support

Now that you have read the role and what we have to offer, we would love to hear from you. Please use the application to tell us your experience, and why you are the candidate for this role.

For information about West Dunbartonshire Council please click on the following link and see why we are an employer of choice:

http://www.west-dunbarton.gov.uk/jobs-and-training/working-for-us/about-us/

More information on the benefits of working within West Dunbartonshire Council, can be found using the following link:

http://www.west-dunbarton.gov.uk/jobs-and-training/working-for-us/benefits-of-working-with-us/

COMPANY DESCRIPTION, PROFILE AND SCOPE OF ROLE

Remote/Field-Based Role: While our HQ is in the North East, we welcome applications from candidates based anywhere in the UK with easy access to a major airport for EU travel.

Our client is a global leader in high-performance thermal management, specialising in liquid cooling technologies that power the world s most advanced data centres. As a key technical authority, the Applications Engineer will bridge the gap between customer requirements and internal R&D, acting as the face of the company s Direct Liquid Cooling (DLC), immersion, and hybrid architectures. Reporting to the NPI Manager, you will enable the deployment of energy-efficient solutions for hyperscale, colocation, and enterprise environments, driving the rapid scaling of AI and High-Performance Computing (HPC) across the EU.

KEY DUTIES & RESPONSIBILITIES

• Lead technical proposals, RFQs, and design reviews; assist customers with system architecture, sizing, and liquid cooling selection.
• Provide expert remote and on-site support for the installation, commissioning, and troubleshooting of hydraulic and thermal systems.
• Perform thermal and hydraulic performance modelling; oversee pilot projects and Proof-of-Concept (PoC) deployments.
• Serve as the field-to-R&D link, providing data-driven insights for product improvement and developing technical application notes.
• Identify expansion opportunities within existing accounts through deep technical engagement and stakeholder workshops.

QUALIFICATIONS, EXPERIENCE, SKILLS AND ATTRIBUTES

• Degree in Mechanical, Thermal, or Electrical Engineering (Master s preferred) with a strong foundation in thermodynamics and fluid mechanics.
• Proven experience in a Field Application or Systems Engineering role within data centre infrastructure (pumps, CDUs, cold plates, and manifolds).
• Hands-on experience with Direct-to-chip, Rear-door heat exchangers, or immersion cooling; ability to interpret P&IDs and mechanical drawings.
• Proficiency in thermal simulation and performance modelling; fluency in English (additional European languages are a plus).
• Highly analytical with a structured problem-solving approach; professional and credible when interfacing with senior technical stakeholders.
• Ability to travel frequently across the EU to customer sites and internal facilities.

Do you enjoy working with computers and helping people?

Scout Recruiting is now recruiting on our clients behalf, forTechnical Support Agents. This role will require you to work directly with their customers, educating them on features, diagnose issues and carry out remote remedial work to the software. Day-to-day, they work with Linux (Debian) and MySQL and this is a great opportunity for those with skills or an interest in these areas.

You do not need to have advanced knowlege on these systems as you will be fully supported and trained in this role.

This is a full time permanent role offering a competitive salary and excellent non salaried benefits.

Key Responsibilities:

• Understanding the operation of our bespoke software systems, the hardware and software for the both applications, and to seek ways to improve the reliability and performance of the systems.
• Take customer calls and attempt to resolve the customer s enquiry or issue by remotely connecting to customer sites.
• Telephone customers and talk through certain functions, and explain the causes and solutions to the problems.
• Participate in the out of hours support rota (this could amount to 1 week in 8)
• Escalate issues to your line manager as appropriate (and according to procedure)
• Maintain a high level of call logging issue quality (ensuring others can follow your work)
• Liaise with customers professionally at all times
• Participate in ongoing training as systems evolve and new features or functionality is built
• Ensure the working environment is kept tidy and professional at all times
• Ensure that your own technical knowledge is kept up to date

Key Skills:

• Excellent IT literacy, fast accurate keyboard skills
• Confident and clear communicator (verbal, written and listening skills)
• Proven track record in customer service and support

• You have demonstrable organisation skills, including time management, prioritisation of tasks, and self-motivation
• You are professional in manner, approach, appearance and confidence
• You are motivated to learn and disseminate information.
• You have a strong work ethic.
• You have strong attention to details
• You are hard-working and committed, with a sense of humour

This is a strategic, hands on, standalone role that blends market data vendor management, technical capability, and business engagement.

I need someone with Financial Service experience ideally Wealth Manager, below are the key components of the role

Market Data Vendor Oversight

• Identify and catalogue current market data feeds managed by business teams
• Engage business stakeholders to understand data needs.
• Assess overlapping vendor feeds
• Drive cost savings, synergies, and vendor consolidation where possible.
• Support decommissioning or renegotiation of feeds.

Procurement & Contractual Understanding

• Work closely with procurement teams.
• Understand contract obligations and typical market data vendor operating models.

Technical & Data Capability

The role sits in the data department, so the candidate must be technically capable:

• Understand data architecture and how feeds land in Snowflake.
• Ability to run SQL queries, investigate data, and compare feeds.
• Familiarity with concepts like EDP, data lakes, ingestion of PDFs, etc.
• Should be able to use AI/tools to automate comparisons.
• Not reliant on data engineers/analysts for basic tasks.

Our client are a long established family business since the early 1900's who manufacture and distribute solutions for the Construction industry. The company markets Acoustic flooring, wall solutions, thermal insulation, ground gas protection, condensation control, roofing and cladding products throughout the UK. They are now looking for a Business Development Manager to manage and develop both new and established business from Birmingham down to London. You will work alongside the RSM's and lead engaement on facade projects from conception to completion securing product specifications at design stage for consstruction membranes and provide technical guidance on compliance and performance. You will conduct CPD seminars as required and build and manage the project pipleines and record and track them to a final outcome. The ideal candidate will be able to absorb technical details easily as well as be experienced in selling through the appropriate channels. Idelly you will have had some exposure in one of the following sectors; Acoustics, Timber frame, Thermal Insulation, Roofing or the external building envelope.

About the Client

• Our Client is an established organisation operating within the building services and ventilation solutions sector.
• They specialise in delivering innovative ventilation systems for residential and commercial construction projects.
• The company is known for high-quality engineering, strong customer relationships, and solutions that support modern building performance and compliance requirements.

Roles/Responsibilities

• Identify and engage with potential clients including mechanical contractors, main contractors, and building consultants across the GB region.
• Build and maintain strong relationships with key decision-makers within the construction and mechanical sectors.
• Generate new business opportunities while managing and developing existing customer accounts.
• Implement effective sales strategies to achieve and exceed sales targets.
• Attend industry events, exhibitions, and networking opportunities to promote ventilation solutions.
• Develop strong technical knowledge of mechanical ventilation systems and provide expert advice to clients.
• Deliver product presentations, demonstrations, and client training where required.
• Monitor market trends, competitor activity, and regulatory developments in the ventilation industry.
• Manage the sales cycle from initial consultation through to project completion.
• Coordinate with internal technical and support teams to ensure successful project delivery and customer satisfaction.
• Prepare quotations, negotiate commercial terms, and successfully close sales opportunities.
• Maintain accurate records of customer interactions, sales activity, and opportunities within the CRM system.
• Provide regular sales forecasts and performance updates to senior management.
• Participate in internal sales meetings to review performance, opportunities, and challenges.
• Ensure compliance with company policies including quality, environmental, and health & safety standards.

Qualifications:

• Proven experience in business development or sales within the construction, HVAC, or building services sector.
• Strong understanding of mechanical ventilation systems or related building services technologies.
• Experience working with contractors, consultants, and construction professionals.
• Excellent relationship-building and communication skills.
• Ability to deliver technical product presentations and training to clients.
• Strong negotiation, closing, and account management capabilities.
• Self-motivated with the ability to work remotely and manage a regional sales territory.
• Experience using CRM systems and preparing sales reports or forecasts.

Benefits:

• Competitive salary package with performance-based incentives.
• Opportunity to work remotely while managing a key regional territory.
• Career development within a growing building services sector.
• Exposure to innovative technologies and large-scale construction projects.
• Supportive internal technical and sales teams.