Our client is a leading fire protection company providing fire detection and suppression equipment and due to their continued expansion Staffbase has been appointed to recruit for the position for Fire Extinguisher Engineer.

The successful candidate will be an experienced Fire Extinguisher Engineer with aspirations to train on fire alarms and emergency lighting.

Excellent basic salary £30K + Commission + Bonus OTE £42K - £44Kpa

The Role:

You will operate as a field service engineer and you will be responsible for planned and reactive maintenance and inspection of fire extinguishers and alarm systems in the South Wales area.
Duties will include;

• Repair and fault find fire suppression and alarm systems.
• Replace failed and faulty devices.
• Replacing extinguishers and Fire Safely Ancillary products, emergency signage etc.
• Upselling and cross selling of Fire Safely Ancillary Products.
• Scheduling your own works daily/weekly.

Candidate:

You will be an experienced Fire Extinguisher or Alarm engineer with at least three years experience.
This is superb opportunity for fire extinguisher engineer to train and upskill to become a fire alarm and emergency lighting engineer as our client will provide full training.
Must have BAFE certification for work on fire extinguishers,
Must hold a UK Driving licence Max 6 points.

Benefits:

Excellent basic salary £30K + Bonus + Commission OTE £42K- £44K+
33 days annual leave
Company Van & personal use
Fuel card & parking apps
Pension
Excellent career progression opportunity

Essentia Solutions are currently working with an outstanding Global Manufacturer of Commercial Laundry Equipment.

Based in London, they are looking to recruit and established Laundry Engineer to join their existing service team.

As a Laundry Engineer you will be required to attend breakdowns, repair call-outs and maintenance and servicing on a variety of gas and electric equipment as well as being a brand ambassador for the Business.

The required skills for the role is as follows

* Must be competent to work on all 3-phase electrical installations.

* Ability to problem solve, identify, and cure the issue.

* Must have a working knowledge of basic plumbing.

* Must be able to read and interpret wiring diagrams.

* Commercial Gas Laundry Qualifications, CLE1/CCLNG1

* PC literate, with experience of Microsoft Office (Outlook)

* Good level of business acumen and commercial awareness

* A recognised Electrical / Engineering qualification or relevant experience

In return, there is an excellent package including:

* 40hrs/wk Door to Door

* Company Van

* Uniform & Tools

* Laptop, Phone & Credit Card

* Sick Pay

* Pension Scheme

* Overtime available & Bonus Scheme 60K per annum OTE

* 25 days annual leave + bank holidays

* Full training across the product range

For more information about this role or any of our other excellent field service roles, please contact Essentia Solutions or please submit your CV for a call back

As a Customer Support Agent, you will represent Zellis Customer Support in internal and external customer interactions, delivering exceptional service and technical expertise. You will demonstrate key technical and operational skills in a multi-channel environment, focusing on providing the best possible solution support for our customer base. A customer-first approach is essential, placing customer satisfaction at the heart of everything you do.

In addition to strong technical capability, we are particularly interested in candidates with payroll expertise or experience in HR/payroll operations. This knowledge will help bridge the gap between technology and payroll processes, ensuring we deliver accurate, efficient, and compliant solutions for our customers.

You will interact with varied customer personas, including HR and payroll managers, finance managers, system administrators, IT professionals, and internal Zellis colleagues to diagnose and resolve solution issues.

Responsibilities

* Demonstrate key technical and operational skills for the role, for example supporting and resolving issues with Zellis Solutions, including Elementsuite, Everyday, ResourceLink, MyView, HCM cloud/AIR, including issues with configuration, pay elements, user security, organisation and job structures.

* Contribute towards team goals and objectives, including SLAs, KPIs, Customer brand NPS and employee engagement eNPS.

* Investigate and diagnose data issues for data structures.

* Progress, own and manage cases to resolution, adhering to operational outcomes and Service Level targets and keeping the Customer and colleagues regularly updated.

* Perform data analysis to investigate, diagnose, and apply corrective action and/or use troubleshooting techniques to identify solutions/workarounds for solution issues. Review cases where a defect has been identified, create the associated problem, knowledge article and DevOps/ProductHub record and manage the customers’ expectations through defined process.

* Identify opportunities for case reduction and deflection including trend analysis, creation of knowledge articles and potential product enhancements.

* Escalate individual support cases that cannot be resolved through available troubleshooting steps to extended teams.

Skills & Experience

* Proven experience in a customer facing Software Support role.

* Demonstrable technical skills in SQL, JAVA/JSON or similar

* Exeperience using case management tools, such as ServiceNow or Zendesk

* Experience with SLAs, KPIs, and customer satisfaction metrics (e.g., NPS).

* HR/Payroll or WFM knowledge would be an advantage but not essential.

Benefits & Culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We’re passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

* Unstoppable together.

* Always learning.

* Make it count.

* Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

* A competitive base salary.

* 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.

* Private medical insurance.

* Life assurance 4x salary.

* Enhanced pension scheme with company contributions up to 8.5%.

* A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure

Senior IT Support Technician - Maiden Newton

Salary: £35,000-£40,000 (DOE) + bonus + benefits

The role

Our client is seeking a Senior IT Support Technician to deliver dependable, effective IT support across the organisation-supporting office-based and remote colleagues. This is a hands-on role covering day-to-day troubleshooting, proactive maintenance, documentation, and improving the overall IT support experience.

About our client

Our client is the UK’s largest independent provider of farm-only veterinary services, employing around 150 staff who deliver veterinary and technical services to a substantial client base of farmers.

Role overview

You’ll install, maintain and troubleshoot IT hardware and software, provide user support and guidance, and help maintain secure, reliable IT systems. You will report to the IT Director and work as part of a 4-person IT team.

Key responsibilities

Set up and configure IT equipment (laptops, printers, phones and peripherals)
Install, update and support software applications (Windows & Microsoft 365)
Provide 1st/2nd line support: connectivity, password/access, software and hardware issues
Deliver remote support to staff and provide on-site support when required
Monitor performance and security of IT systems/networks; escalate to external providers/MSPs when needed
Maintain accurate asset inventory and run a proactive hardware servicing scheme
Log/document incidents, problems and fixes; maintain SOPs and “how-to” guides
Deliver basic in-house IT training and promote security best practices
Provide on-site support for the cloud-based telecoms/VoIP system

Requirements & skills

Essential:

Proven IT support experience (or similar)
Strong Windows and Microsoft 365 support knowledge
Experience with remote support tools and ticketing systems
Excellent troubleshooting and communication skills
Able to manage job lists and priorities with the IT Director
Proactive approach to maintenance and documentation
Must drive (role location requires this)Desirable:

Microsoft 365 admin (Exchange Online, SharePoint, OneDrive, Teams, Power Platform/Power BI)
Cloud-based telecoms/telephony support experience

Hours, holiday & benefits

37.5 hours per week (between 08:00 and 17:30)
25 days holiday plus bank holidays
Attractive pension scheme, company bonus scheme
Private medical insurance after 3 months’ employment

Job Description

We are seeking an experienced IT Functional Analyst to work with the business to ensure that we get the most value from technology solutions, and particularly, our IFS ERP solution.

The IT Functional Analyst will play a crucial role in bridging the gap between business needs and technology solutions. This position involves analysing business processes, identifying areas for improvement, and implementing IT solutions that enhance efficiency and productivity.

The holder of this role will have a good understanding of business process, a good technical understanding of the IFS ERP solution, the ability to deliver system improvements themselves or work with development teams to do so, and a real focus on improvement.

This role will be particularly focussed on the Supply Chain (Procurement) & Commercial (CRM) elements of the IFS ERP solution. However, ability to work across other elements of the IFS ERP solution would be beneficial.

The role will be required to perform the following tasks.

• Work with business users and stakeholders to identify opportunities for improvement.
• Analyse and document these potential improvements and identify technology options to deliver them.
• Develop functional specifications, system workflows, and detailed design documentation to deliver improvements.
• Configure improvements in the IFS ERP solution or work with development teams to do so, test these solutions, including leading user acceptance testing (UAT), and address any issues that arise.
• Plan and manage the delivery of improvements, ensuring that solutions are delivered on time and to budget and quality.
• Provide ongoing support to business users, addressing any system issues or questions.
• Develop and deliver training materials to ensure users are proficient with the systems.
• Maintain comprehensive documentation of system configurations, requirements and processes.
• Monitor and evaluate the performance of implemented solutions to ensure they meet business objectives.
• Working with stakeholders and the wider applications team to ensure new developments are supported by dashboards within IFS ERP solution and added to the company data warehouse
• Ensure that all delivery aligns with Adler & Allan IT security policies and controls, relevant standards and all applicable regulation and legislation.
• Support and actively contribute to the wider IT organisation
• Stay updated with industry trends and best practices to recommend innovative solutions.

Qualifications

The role holder will have a significant background with the IFS ERP solution, good understanding of business process, good people skills and a strong focus on improvement and service.

Essential

• Degree in Information Technology, Business Administration, or related field.
• 3+ years of experience as an IT Functional Analyst or in a similar role.
• Strong understanding of business processes, system integrations, and software development lifecycles.
• Experience of the IFS ERP system.
• Proficient in gathering and documenting business requirements, creating process maps, and writing functional specifications.
• Strong analytical, problem-solving, and troubleshooting skills.
• Ability to work effectively in cross-functional teams and communicate with non-technical stakeholders.
• Experience with system testing and user acceptance testing (UAT).
• Strong communication and interpersonal skills.
• Excellent written and verbal communication skills.

Desirable

• Experience with data analysis and reporting tools (e.g., Excel, Power BI, Tableau).
• Knowledge of project management methodologies (Agile, Waterfall) is a plus.
• Certification in ITIL, PMP, or similar credentials.
• Evidence of continuous professional development
• Manufacturing or services industry experience.
• Experience of ClickLearn

What we can offer you:

• Enhanced maternity, paternity and adoption pay and leave
• Company pension
• Life assurance scheme (x4 salary)
• Medicare Cash Plan (includes cash payments towards dental, medical, therapeutic treatments) with the option to add up to 4 dependants
• Refer a friend scheme
• Employee assistance programme (access to GP appointments and mental health support)
• Competitive annual leave plus bank holidays
• Training and career progression opportunities

Additional Information

Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know.

Location - Site based, Bridgwater - HYBRID (3x days per week office attendance AND 2x days per week remote working)
Status: Contract - Inside IR35
Duration: Approved until 31dec26 (renewable)

Morson Edge are delighted to present an opportunity for a motivated Technical Support Engineer to join our client’s established site-based team for work associated with a nationally significant Nuclear New Build construction Project in Somerset. This interesting role will be based in Bridgwater (at Site) - hybrid - and will a competitive daily rate is on offer to the right candidate.

Job Purpose / Overview

• The successful applicant will be a key member of the wider Technical Branch of the Joint Design Office [JDO].
• The JDO is responsible managing design changes as well as managing design configuration during construction, installation and commissioning. It is also responsible for the management of the non-permanent design, temporary works and As-Built information.
• The Technical Support Engineer will contribute to Transverse, Mechanical, Electrical and Civils Project discipline topics supporting in the continued delivery of technical excellence.
• You will operate as part a team responsible for resolving critical, cross-discipline design issues and engaging multidisciplinary Subject Matter Experts.
• The role offers exposure to a broad spectrum of technical topics across the project driving resolution of technical issues, strengthening engineering delivery, and enhancing resilience of the JDO by proactively mitigating key project engineering risks.

Typical daily activities (not limited to)

• Support the drafting of technical responses under supervision, ensuring alignment with project standards and expectations across stakeholders.
• Engage directly with construction teams to maintain visibility of programme drivers and incorporate emerging site priorities into technical planning.
• Maintain ownership of the Standard Field Solutions (SFS) Catalogue, driving resolution progress and ensuring alignment with field conditions.
• Coordinate and contribute to the delivery of SFS workshops, capturing outputs and ensuring actions are closed efficiently across disciplines.
• Contribute to process documentation activities, helping to identify inefficiencies and embed continuous improvement practices.
• Take responsibility for developing and maintaining PowerBI dashboards used to monitor resolution activity and inform governance reporting.
• Coordinate technical resolution actions across disciplines, ensuring timely updates to action trackers and proactively following up on overdue items to support efficient issue closure.
• Own and manage updates to the JDO SharePoint site, keeping content current, accessible, and engaging for the project team.
• Coordinate technical resolution actions across disciplines, ensuring timely updates to action trackers and proactively following up on overdue items to support efficient issue closure.

Knowledge & Skills

• Degree (or equivalent) in Engineering or other Science
• Understanding of design models and engineering drawings
• Problem solving skills and active stakeholder management
• Excellent communication skills
• Be a competent user of Microsoft software.
• Be approachable, adaptable, communicative and proactive

Desirable (not essential)

• Previous experience of working in the Nuclear Industry
• Experience of working on a construction site
• EPR building, plant and system knowledge is desirable.
• Safety Case Knowledge and previous experience of Nuclear Safety Categorisations is desirable.

AHU Commissioning & Service Engineer
Suitable for: HVAC Commissioning Engineer | Air Handling Unit Commissioning Engineer | HVAC Service & Commissioning Engineer | Ventilation Commissioning Engineer | Building Services Commissioning Engineer | HVAC Field Service Engineer

Overview

A leading HVAC manufacturer is seeking an experienced Commissioning & Service Engineer to support its growing installed base across London and the South of England. The company is a recognised supplier of commercial ventilation and air handling solutions used across healthcare, commercial, education and industrial buildings.

Due to continued growth and increased demand for commissioning and technical support, they are expanding their field engineering team. The role focuses primarily on commissioning, diagnostics and technical support for complex air handling equipment.

The Role

This position centres on the commissioning, fault finding and technical support of commercial air handling equipment across new build and refurbishment projects.

Engineers will work closely with mechanical contractors, commissioning managers and consultants to ensure systems are correctly set up, operating efficiently and meeting design performance.

Key responsibilities include:

• Commissioning of commercial Air Handling Units (AHUs) on live projects
• Functional testing, airflow verification and performance validation
• Fault finding and technical diagnostics on ventilation systems
• Working with integrated systems including heat pumps and refrigeration-based cooling elements within AHUs
• Providing technical support to contractors during installation and commissioning stages
• Occasional service visits and troubleshooting of installed equipment
• Producing commissioning reports and documentation

The role is field based, covering London and the South of England, with travel depending on project locations.

Requirements

• Experience commissioning or servicing commercial AHUs / ventilation systems
• Strong fault-finding and diagnostic capability within HVAC systems
• Knowledge of airflow balancing, controls and system performance testing
• Experience working on commercial building services projects
• Desirable: refrigeration knowledge (beneficial for units with integrated cooling or heat pump systems)
• Ability to liaise with mechanical contractors, consultants and site teams
• Full UK driving licence

Engineers from HVAC commissioning, ventilation service or refrigeration backgrounds will be considered.

Package

• Salary: £40,000 - £50,000 depending on experience
• Company vehicle
• Field-based role covering London & South of England
• Manufacturer training on specialist equipment
• Long-term stability with a well-established HVAC manufacturer

WR HVAC | M&E are #1 recruitment partner for HVAC jobs. Our customers include a range of large and small M&E companies, manufacturers and suppliers of heating, ventilation, air conditioning and refrigeration equipment. We recruit UK wide for sales, management and technical jobs.

WR is acting as an Employment Agency in relation to this vacancy.

Client Our Client is a global contractor that specialise in a multitude of projects including data centres, commercial and pharmaceutical projects. About the Role We are seeking an experienced and forward-thinking M&E Head of Engineering to lead the technical delivery and design excellence of our Mechanical and Electrical engineering services. This role is ideal for a senior leader with a strong background in building services design, who can provide strategic technical direction while supporting project teams in delivering innovative, efficient, and compliant solutions. As the Head of Engineering, you will play a key role in shaping the technical standards of the business, mentoring engineers, and ensuring the highest quality design across a diverse portfolio of projects including commercial, residential, healthcare, education, and mixed-use developments. Key Responsibilities Provide technical leadership across all M&E design disciplines. Lead the development and review of mechanical and electrical design strategies from concept through detailed design. Act as the technical authority for complex projects, ensuring compliance with industry standards, regulations, and best practice. Support and guide multidisciplinary design teams throughout the project lifecycle. Review and sign off technical deliverables including calculations, reports, and specifications. Drive innovation, sustainability, and low-carbon design approaches within projects. Mentor and develop engineers and senior engineers within the team. Contribute to business growth, supporting bids, proposals, and client presentations. Maintain strong relationships with clients, architects, contractors, and other stakeholders. About You Degree qualified in Mechanical Engineering, Electrical Engineering, or Building Services Engineering. Chartered Engineer (CEng) or working towards chartership with a recognised professional body (e.g., CIBSE, IET, IMechE). Significant experience in building services design. Proven ability to lead the technical delivery of complex M&E design projects. Strong knowledge of UK building regulations, standards, and sustainability frameworks. Experience reviewing and approving engineering designs and technical documentation. Excellent leadership, mentoring, and stakeholder management skills. Passion for high-quality design, innovation, and sustainable engineering solutions

About Us

PHL is one of Europes largest forklift truck wholesalers. We prepare and sell forklifts and material handling equipment to dealers worldwide. We have a busy and growing site in Basingstoke with nearly 1,000 machines.

We are expanding and improving our technical operations, and we are looking for someone to support our engineering team.

Role Overview

We are looking for a Technical Plant Support Technician to join our team in Basingstoke.

This role is mainly office-based and focused on technical plant support, using a computer, service systems, and technical manuals.

You will help our engineers (especially those working on the road) by supporting them whenever they need help. You may also speak to customers when needed to solve some issues.

We are ideally looking for candidates with experience in the material handling industry; however, applicants from a plant machinery background will also be considered.

Key Responsibilities

• Provide technical support to engineers working on-site and, in the field (road engineers)
• Help diagnose faults and breakdowns
• Read and understand wiring diagrams, hydraulic /diagrams, and technical manuals
• Support with service software / laptop diagnostics tools
• Speak with customers to understand machine problems and help find solutions
• Liaise with manufacturers / suppliers for additional technical advice when needed

What Were Looking For

• Experience in forklifts OR similar machinery, such as:
• Plant machinery / construction equipment
• Agricultural machinery
• Heavy equipment
• Material handling equipment
• Industrial machines with electrical systems

Benefits

• Sick pay
• 20 days holiday + 8 bank holidays
• Free on-site parking

*********This is not an IT Support position. The role is to provide technical support to our forklift engineers who are working on the road, helping them diagnose issues and find the right solutions.*********\

BMS Service Engineer - West Midlands / Worcestershire
Location: West Midlands / Worcestershire
Employment: Full-time, Permanent
Hours: Monday-Friday, 40 hours per week
Package: £40,000 - £45,000 (DOE) + pension + company car + training & development

About the Company
For over 30 years, my client has specialised in delivering high?quality building controls, energy management solutions, and natural ventilation systems. Known for their innovation, integrity and exceptional customer service, and have taken care to build a strong reputation across the Greater Midlands region.
As they continue to grow, we’re looking for an experienced BMS/Controls Service Engineer or similar to join their close?knit, highly skilled team.

The Role
As a BMS Service Engineer, your primary focus will be to deliver high?quality on-site inspection, servicing, maintenance, and minor upgrades to customer BMS systems.
You’ll also provide remote technical assistance and, when needed, support contracts and commissioning teams, offering the chance to expand your commissioning skills.
Most of your time will be site?based, with some work completed from the companies modern office.
This is a great opportunity for someone who enjoys autonomy, variety, and being part of a small but supportive team.

Key Responsibilities

• Service, maintain, and fault?find on Building Management Systems
• Diagnose technical issues and deliver timely, effective solutions
• Carry out small modifications to software logic and graphics
• Support new controls project delivery where needed
• Provide remote technical support to customers
• Ensure high standards of safety and workmanship on all tasks

Key Skills & Experience
We are ideally looking for someone with:

• Proven experience servicing BMS/controls systems
• Strong understanding of HVAC plant, controls and associated equipment
• Ability to work independently to high standards
• Electrical or Electronic Engineering qualification
• Experience with Distech, Tridium, Trend or similar systems
• Knowledge of BACnet, SIPP, Modbus (desirable)
• CSCS/ECS/JIB registration (ECS BMS Technician card desirable)
• Full, clean UK driving licence

We understand the market is competitive - candidates with strong electrical skills and related controls experience will be considered, with training and upskilling provided.

Personal Attributes
We’re looking for someone who:

• Works well independently and uses their initiative
• Maintains high performance standards for themselves and others
• Is flexible and willing to support wider team activities
• Embraces change and continuous improvement
• Prioritises safe working practices at all times

What We Offer

• Competitive salary - £40,000 - £45,000 P/A (DOE)
• Company pension
• Company car
• Supportive, friendly office environment
• Opportunities for career progression
• Training and support towards gaining a BCIA Technician Card

Job Title:Installation & Maintenance Engineer

Are you an experienced Installation & Maintenance Engineer looking for your next challenge? Do you have a positive and can-do attitude and want to be part of an energetic team? Then read on, this could be the ideal opportunity for you. We are a family run business and an industry leader in providing Security, Fire, Reception and Data System solutions to high rise, new builds and occupied residential sites. We pride ourselves in having a supportive and dynamic working environment and are looking for a highly technically skilled and proactive Installation & Maintenance Engineer to join our team. You will be responsible for providing technical support, maintenance, and troubleshooting services for our clients’ equipment and systems This is an ideal opportunity to work in a fast-paced environment, delivering high-quality solutions to ensure customer satisfaction and operational efficiency. The successful candidate play a vital part in maintaining the reliability and performance of our products, contributing to the overall success of our organisation.

What we Offer

• 20 days plus Bank Holidays plus your birthday per annum (increasing annually to a maximum of 25 after 5 years)
• Comprehensive Company Health Insurance
• Monthly Company Lunch
• Quarterly Company Events

Role Responsibilities and Duties for Installation & Maintenance Engineer:

• Undertake installations and assist engineers with commissioning and testing of systems
• Assist in conducting system demonstrations and handovers to clients and/or representatives as necessary
• Attend general service/repairs and maintenance (ppm) visits
• Participate in Out of Hours call out rota
• Provide detailed and clear reports as required, both written, photographic and video
• Adhoc duties as required.

Qualifications & Experience Required Installation & Maintenance Engineer:

• ECS card
• IPAF Licence
• PASMA Licence
• Full UK Driving Licence
• 2 years experience working within the Electronic Security Systems industry
• Good knowledge of Fire Alarm, CCTV, Access Control, Door Entry and Intruder Alarm Systems
• Knowledge and experience of Systems Networking and IP Configuration
• Strong organisational, communication, and problem-solving skills
• Detail orientated approach

Does this sound like you? Then what’s stopping you? Click apply now. We’re waiting to hear from you!

Role: ICT Consultant - 2nd Line

Location: Slough

Salary: 27,000 - 32,000

Benefits:

• Pension Scheme
• Car scheme
• Cycle scheme
• Eye care scheme
• Mental health first aid
• Employee assistance programme
• Employee recognition scheme

Role summary:

This role will involve supporting a primary school where you will be the liaison between your schools and our client, ensuring that they are kept informed about the products and services can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions.

To be suitable for this role, you should a passionate interest in IT and a solid technical background, as well as being self-driven and enthusiastic about offering exceptional customer service.

Being a team player, possessing excellent communication and organisational skills as well as having a cheerful disposition are essential prerequisites for this role.

Our ideal candidate should have at least 2 years’ experience in working in a previous ICT Technician/2nd line in the education sector although not essential.

You should have the ability to work independently and exhibit a flair for troubleshooting and a proactive attitude towards identifying potential avenues to enhance the services provided by the team.

Responsibilities include:

• Resolve and manage any technical issues that impact the running of the school’s function by providing robust technical solutions.
• Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations.
• Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware)

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Service Operations Manager (Stoke-on-Trent)

We are looking for a talented Service Operations Manager to join a growing and dynamic team in Stoke-on-Trent. This is an exciting opportunity to play a key role within the Service team, supporting the delivery of high-quality IT services while driving continuous improvement across operational processes.

In this role, you will oversee Change, Incident, and Problem Management, ensuring best-practice IT Service Management (ITSM) processes are followed. You will analyse service performance data, identify trends, and work closely with the Service Operations Lead to guide the team and support strategic initiatives.

Key Responsibilities

• Support the Service Operations Lead in managing and developing the Service team.
• Mentor and coach team members through regular 1:1s and performancedevelopment.
• Oversee Change Management, ensuring infrastructure and customer changes are assessed, approved, and implemented with minimal risk.
• Manage Incident and Problem Management processes, including root cause analysis for major incidents.
• Analyse service performance data and identify opportunities for service improvement.
• Work closely with Transition Management to successfully onboard new or updated services into live operations.

This would suit someone with experience working within an IT service Operations or Service Management environment, knowledge of Incident, Problem, and Change Management processes in addition to some leadership experience.

ITIL V4 Foundation or Project Management Certifications (PMP, Prince2 Practitioner) are advantageous but not essential. Our client operates within the defence sector, so candidates must either hold current SC clearance or be willing and eligible to obtain it.

This is a great opportunity to join a business that s continuing to grow, where you ll have the chance to develop your career, take on new challenges, and play an important role in the team s ongoing success.

Role: FOSS Licensing SME / Software Licensing Analyst
Location: London, UK
Business Area: Technology - Engineering Practice

Role Summary

A leading global financial services organisation is seeking a Software Licensing Analyst / FOSS Licensing SME to support the development of processes and controls governing the use and contribution of Free and Open-Source Software (FOSS) across the organisation.

This role sits within the Technology CTO / Engineering Practice function and will play a key part in strengthening open-source governance, compliance, and licensing frameworks.

The role requires a proactive self-starter who can work independently, manage competing priorities, and deliver results under tight deadlines.

Key Responsibilities

• Evaluate and communicate the implications of open-source software licenses to both technical and non-technical stakeholders.
• Support training and awareness initiatives within engineering teams regarding software licensing and compliance.
• Document and summarise risks associated with open-source licenses.
• Categorise licenses not recognised by automation tools into appropriate categories such as Liberal, Weak Copyleft, Copyleft, or restricted/banned licenses.
• Analyse outputs from software license scanning tools to identify incorrectly reported or missing license data

GCS is acting as an Employment Business in relation to this vacancy.

Role: Technical Support Engineer

Location: Manchester (2 x a month onsite)

Are you a technically curious support professional who enjoys solving data and API challenges?

We’re hiring a Technical Support Specialist to join a growing SaaS business transforming how TV and digital advertising campaigns are planned, tracked and optimised.

This isn’t a password-reset helpdesk role. As a Technical Support Specialist, you’ll work directly with data integrations, APIs, tracking pixels and reporting tools, partnering closely with Product and Engineering to resolve real technical challenges.

What you’ll be doing:

• Troubleshooting API, data and integration issues
• Working with JSON, SQL and browser developer tools
• Supporting agencies, advertisers and broadcasters
• Reproducing and documenting bugs for Engineering
• Improving documentation and customer workflows

What we’re looking for:

• 2+ years in Technical Support / Product Support (SaaS environment)
• Strong troubleshooting mindset
• Experience with APIs, JSON or web technologies
• SQL or data analysis skills
• Clear communicator who can explain technical issues simply

Why consider this role?

• Modern SaaS platform with real market impact
• Remote working
• Clear progression into Product, Engineering or Senior Support
• Collaborative, low-ego culture
• Exposure to AdTech and Data analytics

If you’re a Technical Support Specialist who wants more ownership, more technical depth and a clearer progression path - click apply now.

HYBRID ROLE - 3 Days onsite

Spanish + Portuguese Speaker - Must

JD for the role:

Essential Duties and Responsibilities

• Work as part of the Shift system on the IT Service Desk
• Receives and handles requests for service, following agreed procedures.
• 1st line support: troubleshooting of IT related problems
• Promptly allocates calls as appropriate.
• Logs incidents and service requests and maintains relevant records:
• Identifies and classifies incident types and service interruptions
• Records incidents cataloging them by symptom and resolution
• Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
• Monitoring queues to ensure SLAs are maintained.
• Assigning the tickets which are out of scope to Service Desk/Other Teams
• Coordinating tickets that cross organizational boundaries to ensure customer satisfaction

Skills required

• Technical Service Desk background
• Familiarity with ServiceNow
• Multi-Lingual effective and fluent communication in language(s) (Native/almost native) French, Spanish, Italian and Portuguese
• Excellent Customer service skills.
• Demonstrate ability to troubleshoot and research application issues.
• Ability to explain technical information to End Users with effective verbal and written communication.
• Be able to set priorities and handle multiple tasks. Ability to determine the priority of a problem and act accordingly.
• Adhere to Service Desk processes and procedures.
• Present a positive, effective, and flexible contribution to achieving team targets and objectives.
• Highly effective Team player:
• Openly and willingly shares ideas, knowledge, and expertise.
• Communicates constructively.
• Willingness to learn new skills and be open to consider different ideas and alternatives

Job Description

Glasgow is transforming the way it delivers Digital Services - and we want you to be part of it. If you’re ready to make an impact and looking for a role where your ideas truly matter and make a difference, this could be the opportunity you’ve been waiting for.

Glasgow City Council is seeking to recruit a permanent Digital Workplace Product Manager within Digital Services.

In this role, you’ll work directly with services across the Council to identify where Microsoft applications, including M365 and Copilot, can have the biggest impact, helping teams adopt new ways of working and deliver real benefits. You’ll lead discovery, support pilots, and create clear, practical guidance that builds confidence and drives adoption.

You’ll help shape how the organisation embraces new digital capabilities, ensure our M365 platform evolves with user needs, and work closely with Cyber and Information Security to maintain safe, compliant use across the Council Family.

This is an excellent opportunity for the right person to be involved in a range of work in a complex organisation, supporting delivery of a high-profile strategic priorities that enable all parts of the Council Family and improves the lives of Glasgow’s residents.

We are seeking passionate and innovative individuals who are eager to make a real impact. This is an opportunity to join a dynamic, growing and supportive team, at an exciting time.

Hybrid working is available in this role. If you’re shortlisted for the post we look forward to telling you more about our approach to ensuring needs of the business are met along with flexibility to manage and maintain your work life balance.

Application Packs

We want everyone to be able to apply. If you need the Application Pack in another format, like Braille, large print, or another language, please call us on 0141 287 1054.

If we need to post it to you, we’ll send it by second-class mail within three working days. Please allow enough time to complete and return your application before the closing date. If you think you might need more time because of accessibility needs, please get in touch and we’ll be happy to help.

There are also a number of Accessibility Tools compatible with the myjobscotland website which may assist you with your application. More information on these can be found at https://myjobscotland.gov.uk/accessibility-statement.

Further Information

Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see

Working for Us\Job Evaluation

For further information about working for us please refer to our website GCC HR Policies

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint youll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

The Role

Proofpoint is seeking a Product Support Engineer for our Enterprise level products. Our team of Product Support Engineers are highly experienced in providing excellent customer support, continuously interacting with our customers through complex, system-level problem escalations/resolutions in a fast-paced environment.

The role is ideal for those who are passionate about engaging with customers and possess an understanding of email administration and security, however we will consider broader experience gained in a customer-facing, technical environment.

Product training is provided on our market-leading cybersecurity solutions.

Your day-to-day

• Provide support to administrators & enterprise-level partners during the hours of 9am-6pm, Monday to Friday (hours may differ depending on customer demand and business need)

Provide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone, web-based tools and email
Manage product escalations, act as a liaison between customers, and various levels of tiered support
Advise customers regarding the product’s proper use and address specific systems issues
Assist customers with consultative queries on product configuration and features
Provide guidance and mentorship to Associate level team members
Contribute to knowledgebase and support documentation

What you bring to the team

• Experience in a technical support/helpdesk environment from a previous role

Experience in problem analysis and resolution of software problems
Ability to quickly develop as subject matter expert in areas of Proofpoint technologies
Ability to interact with customers professionally across all interfaces
Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
Proven ability to function in a self-directed environment and to collaborate with team members

Nice to have

• Experience with Email Systems, Networking and/or DNS

Experience with Linux is beneficial
Innovative thinker who is positive, proactive, and readily embraces change

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons youll love working with us:

• Competitive compensation

Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to .

How to Apply

Interested? Submit your application along with any supporting information- we cant wait to hear from you!

Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.

We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. Were driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

Our BRAVE Values:

At Proofpoint, we are BRAVE in everything we do, and our values arent just wordsthey shape how we work, collaborate, and grow.

We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.

We value those with a visionary mindset who anticipate whats next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Find your network, your allies, and your biggest fans. We know that work is simply better when youre surrounded by people who inspire youwho share ideas, cheer you on, and genuinely want to see you succeed. Thats why we offer social circles, sponsored networks, and connection points across teams and time zonesto help you find your people, build your community, and thrive together.

This isnt just a jobits a mission to protect people and defend data in a world that never slows down. Were building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountablebecause thats what it takes to stay ahead. And we do it together, winning as one.

Be empowered to reach your full potential through meaningful challenges and personalized supportdesigned around you and your goals. Whether you’re growing as a leader or leveling up from great to exceptional as an individual contributor, were here to help you get there.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

• GxP Project Manager
• Contract (12 months)
• Inside-IR35
• c 550 per day (via Umbrella)
• Hybrid-Working (plus Uxbridge, West London)

The Opportunity:

You will joining a global biopharmaceutical specialist to help prepare and manage the reliable delivery of IT systems in readiness for commercial launches, on time and to budget and meeting agreed quality criteria. The key systems enabling these launches are their Salesforce based health-tech solutions.

There is a need to liaise and manage teams across multiple geographically dispersed locations - with key stakeholders based in the USA, central London and other key stakeholders working remotely or in the regions.

Skills and Experience:

• Proven track-record of delivering multiple complex, global, cross-functional projects and programs that provide the technology to enable the launch of new digital therapy and treatment services.
• Must have commercial experience delivering into and for life sciences/pharmaceutical/biotechnology sectors.
• Platforms in scope include: Salesforce, Oracle EBS, AWS and Sitecore
• Proven experience working with dispersed and global teams across multiple locations.
• Ability to collaborate and communicate effectively with a range of stakeholders across multiple functions and geographies in a fast-paced, agile-working environment.
• Significant experience focusing on commercial country and product launches and being accountable.
• Experience in the delivery of GxP projects and systems as several platforms will require GxP related changes and will be subject to Computer System Validation (CSV)
• Experience managing the UAT process across product launches.
• PMP or PRINCE2 (Practitioner) or equivalent project management qualification preferred.

Role and Responsibilities:

The successful candidate will be required to lead delivery across multiple concurrent project work-streams, all at different phases in their lifecycle and must be comfortable with ambiguity and have strong ability to bring order and discipline to projects that engage many cross-functional stakeholders and delivery partners.

You will become a key point of contact across multiple IT project work-streams to ensure that dependencies are tracked, and risks escalated in a timely manner to the correct stakeholders, as you will report at a program level on the status of IT project work-streams, covering project change requests the interdependencies and the risks.

Independently managing a diverse group of stakeholders across dispersed geographies and time-zones to develop and maintain requisite project management documentation to a high, running project performance management and governance ceremonies including steering, status reviews and stand-ups.

You will also develop resource plans and ensure appropriate resources are assigned to project teams, developing and managing project budgets, including the delivery of accurate financial forecasting and reporting.

Applications:

Please contact Edward Laing here at ISR to learn more about our client and how they are leading the way in developing and executing on their strategy to bring life-saving therapies to patients through innovation and transformational technology

Cardiff (3 days per week onsite)

We have partnered exclusively with a growing financial services company in Cardiff is looking for an IT Technical Operations Manager to take ownership of day-to-day technology operations and supplier management across the business.

The company is still comparatively small, around 50 people, so this isn t a role where someone sits at a distance from the work. They need someone technical who can lead a small team, work closely with external suppliers, and step in wherever needed to keep systems running smoothly.

Most of the infrastructure and security capability is delivered through third-party providers. The key part of the role is making sure those partners are delivering what they should, holding them to account, and acting as the technical bridge between the business and its suppliers.

You ll also work closely with the Head of IT, supporting the wider technology function and ensuring the organisation maintains the standards expected within a regulated financial services environment.

The Role

You ll be responsible for the operational performance, security posture and reliability of the company s technology environment. This includes overseeing outsourced infrastructure, cloud services, security providers and core business platforms.

A large part of the role involves coordinating suppliers, reviewing service delivery, and ensuring the organisation s cloud and productivity platforms are running effectively.

Alongside this, you ll lead a small internal team and act as the technical escalation point across the business.

Because of the size of the organisation, the role suits someone comfortable working in a hands-on environment where priorities can shift quickly and everyone contributes to solving problems.

Key Responsibilities

• Oversee the day-to-day operation of the company s IT infrastructure and cloud services
• Act as the primary technical point of contact for external managed service providers and vendors
• Monitor and manage supplier performance against SLAs and contractual commitments
• Provide technical leadership to a small internal IT support team
• Ensure the reliability, security and availability of core systems and services
• Oversee the organisation s Microsoft 365 environment including identity, collaboration and productivity tools
• Maintain oversight of the Azure cloud environment delivered through third-party providers
• Work with security partners to maintain a strong security posture across systems and data
• Support regulatory and compliance requirements within a financial services environment
• Coordinate and support internal and external technology audits
• Maintain documentation, policies and operational procedures
• Act as a technical escalation point for complex issues
• Work closely with the Head of IT to support technology planning and improvement initiatives
• Identify opportunities to improve processes, reliability and operational efficiency

Skills and Experience

• Strong technical background across Microsoft 365 and Azure environments
• Experience managing third-party IT providers or managed service partners
• Good understanding of cloud infrastructure, identity management and security best practices
• Experience operating within a regulated or compliance-driven environment (financial services highly desirable)
• Ability to lead and support a small team
• Comfortable operating in a hands-on technical role where priorities can shift
• Strong communication skills with the ability to translate technical issues for non-technical stakeholders
• Experience supporting audits, compliance checks or security reviews
• Good understanding of IT operations, service delivery and incident management

Personal Profile

• A hands-on problem solver who enjoys working in smaller organisations
• Comfortable working across both technical and operational responsibilities
• Strong communicator who can build relationships with suppliers and internal stakeholders
• Someone who takes ownership and follows issues through to resolution
• Adaptable and willing to get involved wherever needed

Benefits

• Hybrid working - 3 days per week onsite in Cardiff
• Free parking
• Gym membership
• Private healthcare (Bupa)
• Pension matched and doubled by the employer up to 5%
• 30 days annual leave

Customer Support Technician - Boston - 26,000

ALH Recruitment are looking to recruit a Customer Support Technician to work in their After Sales Support team, for our client who are a market leader across the globe.

This role is based from our clients Head Office close to Boston.

If you have Electrical/Electronics knowledge this will be advantageous, but it is not essential. Dealing with complaints would also be very advantageous but again not essential.

Experience dealing with Customers over the phone is essential, the job will involve problem solving and providing expert product knowledge at all times. Full training will be provided to increase your product knowledge.

Daily Tasks Include:

• Answering incoming calls from End users & Installers
• Creating & Maintaining Case records
• Answering incoming Emails from End users & Installers
• Speaking with Regional Champions
• Arranging POs and Call outs
• Answering incoming Live Chats from End users & Installers

Hours - Mon - Friday (no weekends)

If you feel you have the skills and experience to step into this exciting Customer Support position, please apply below: