Essentia Solutions are currently working with an outstanding Global Manufacturer of Commercial Laundry Equipment.

Based in London, they are looking to recruit and established Laundry Engineer to join their existing service team.

As a Laundry Engineer you will be required to attend breakdowns, repair call-outs and maintenance and servicing on a variety of gas and electric equipment as well as being a brand ambassador for the Business.

The required skills for the role is as follows

* Must be competent to work on all 3-phase electrical installations.

* Ability to problem solve, identify, and cure the issue.

* Must have a working knowledge of basic plumbing.

* Must be able to read and interpret wiring diagrams.

* Commercial Gas Laundry Qualifications, CLE1/CCLNG1

* PC literate, with experience of Microsoft Office (Outlook)

* Good level of business acumen and commercial awareness

* A recognised Electrical / Engineering qualification or relevant experience

In return, there is an excellent package including:

* 40hrs/wk Door to Door

* Company Van

* Uniform & Tools

* Laptop, Phone & Credit Card

* Sick Pay

* Pension Scheme

* Overtime available & Bonus Scheme 60K per annum OTE

* 25 days annual leave + bank holidays

* Full training across the product range

For more information about this role or any of our other excellent field service roles, please contact Essentia Solutions or please submit your CV for a call back

As a Customer Support Agent, you will represent Zellis Customer Support in internal and external customer interactions, delivering exceptional service and technical expertise. You will demonstrate key technical and operational skills in a multi-channel environment, focusing on providing the best possible solution support for our customer base. A customer-first approach is essential, placing customer satisfaction at the heart of everything you do.

In addition to strong technical capability, we are particularly interested in candidates with payroll expertise or experience in HR/payroll operations. This knowledge will help bridge the gap between technology and payroll processes, ensuring we deliver accurate, efficient, and compliant solutions for our customers.

You will interact with varied customer personas, including HR and payroll managers, finance managers, system administrators, IT professionals, and internal Zellis colleagues to diagnose and resolve solution issues.

Responsibilities

* Demonstrate key technical and operational skills for the role, for example supporting and resolving issues with Zellis Solutions, including Elementsuite, Everyday, ResourceLink, MyView, HCM cloud/AIR, including issues with configuration, pay elements, user security, organisation and job structures.

* Contribute towards team goals and objectives, including SLAs, KPIs, Customer brand NPS and employee engagement eNPS.

* Investigate and diagnose data issues for data structures.

* Progress, own and manage cases to resolution, adhering to operational outcomes and Service Level targets and keeping the Customer and colleagues regularly updated.

* Perform data analysis to investigate, diagnose, and apply corrective action and/or use troubleshooting techniques to identify solutions/workarounds for solution issues. Review cases where a defect has been identified, create the associated problem, knowledge article and DevOps/ProductHub record and manage the customers’ expectations through defined process.

* Identify opportunities for case reduction and deflection including trend analysis, creation of knowledge articles and potential product enhancements.

* Escalate individual support cases that cannot be resolved through available troubleshooting steps to extended teams.

Skills & Experience

* Proven experience in a customer facing Software Support role.

* Demonstrable technical skills in SQL, JAVA/JSON or similar

* Exeperience using case management tools, such as ServiceNow or Zendesk

* Experience with SLAs, KPIs, and customer satisfaction metrics (e.g., NPS).

* HR/Payroll or WFM knowledge would be an advantage but not essential.

Benefits & Culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We’re passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

* Unstoppable together.

* Always learning.

* Make it count.

* Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

* A competitive base salary.

* 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.

* Private medical insurance.

* Life assurance 4x salary.

* Enhanced pension scheme with company contributions up to 8.5%.

* A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure

Senior IT Support Technician - Maiden Newton

Salary: £35,000-£40,000 (DOE) + bonus + benefits

The role

Our client is seeking a Senior IT Support Technician to deliver dependable, effective IT support across the organisation-supporting office-based and remote colleagues. This is a hands-on role covering day-to-day troubleshooting, proactive maintenance, documentation, and improving the overall IT support experience.

About our client

Our client is the UK’s largest independent provider of farm-only veterinary services, employing around 150 staff who deliver veterinary and technical services to a substantial client base of farmers.

Role overview

You’ll install, maintain and troubleshoot IT hardware and software, provide user support and guidance, and help maintain secure, reliable IT systems. You will report to the IT Director and work as part of a 4-person IT team.

Key responsibilities

Set up and configure IT equipment (laptops, printers, phones and peripherals)
Install, update and support software applications (Windows & Microsoft 365)
Provide 1st/2nd line support: connectivity, password/access, software and hardware issues
Deliver remote support to staff and provide on-site support when required
Monitor performance and security of IT systems/networks; escalate to external providers/MSPs when needed
Maintain accurate asset inventory and run a proactive hardware servicing scheme
Log/document incidents, problems and fixes; maintain SOPs and “how-to” guides
Deliver basic in-house IT training and promote security best practices
Provide on-site support for the cloud-based telecoms/VoIP system

Requirements & skills

Essential:

Proven IT support experience (or similar)
Strong Windows and Microsoft 365 support knowledge
Experience with remote support tools and ticketing systems
Excellent troubleshooting and communication skills
Able to manage job lists and priorities with the IT Director
Proactive approach to maintenance and documentation
Must drive (role location requires this)Desirable:

Microsoft 365 admin (Exchange Online, SharePoint, OneDrive, Teams, Power Platform/Power BI)
Cloud-based telecoms/telephony support experience

Hours, holiday & benefits

37.5 hours per week (between 08:00 and 17:30)
25 days holiday plus bank holidays
Attractive pension scheme, company bonus scheme
Private medical insurance after 3 months’ employment

Location - Site based, Bridgwater - HYBRID (3x days per week office attendance AND 2x days per week remote working)
Status: Contract - Inside IR35
Duration: Approved until 31dec26 (renewable)

Morson Edge are delighted to present an opportunity for a motivated Technical Support Engineer to join our client’s established site-based team for work associated with a nationally significant Nuclear New Build construction Project in Somerset. This interesting role will be based in Bridgwater (at Site) - hybrid - and will a competitive daily rate is on offer to the right candidate.

Job Purpose / Overview

• The successful applicant will be a key member of the wider Technical Branch of the Joint Design Office [JDO].
• The JDO is responsible managing design changes as well as managing design configuration during construction, installation and commissioning. It is also responsible for the management of the non-permanent design, temporary works and As-Built information.
• The Technical Support Engineer will contribute to Transverse, Mechanical, Electrical and Civils Project discipline topics supporting in the continued delivery of technical excellence.
• You will operate as part a team responsible for resolving critical, cross-discipline design issues and engaging multidisciplinary Subject Matter Experts.
• The role offers exposure to a broad spectrum of technical topics across the project driving resolution of technical issues, strengthening engineering delivery, and enhancing resilience of the JDO by proactively mitigating key project engineering risks.

Typical daily activities (not limited to)

• Support the drafting of technical responses under supervision, ensuring alignment with project standards and expectations across stakeholders.
• Engage directly with construction teams to maintain visibility of programme drivers and incorporate emerging site priorities into technical planning.
• Maintain ownership of the Standard Field Solutions (SFS) Catalogue, driving resolution progress and ensuring alignment with field conditions.
• Coordinate and contribute to the delivery of SFS workshops, capturing outputs and ensuring actions are closed efficiently across disciplines.
• Contribute to process documentation activities, helping to identify inefficiencies and embed continuous improvement practices.
• Take responsibility for developing and maintaining PowerBI dashboards used to monitor resolution activity and inform governance reporting.
• Coordinate technical resolution actions across disciplines, ensuring timely updates to action trackers and proactively following up on overdue items to support efficient issue closure.
• Own and manage updates to the JDO SharePoint site, keeping content current, accessible, and engaging for the project team.
• Coordinate technical resolution actions across disciplines, ensuring timely updates to action trackers and proactively following up on overdue items to support efficient issue closure.

Knowledge & Skills

• Degree (or equivalent) in Engineering or other Science
• Understanding of design models and engineering drawings
• Problem solving skills and active stakeholder management
• Excellent communication skills
• Be a competent user of Microsoft software.
• Be approachable, adaptable, communicative and proactive

Desirable (not essential)

• Previous experience of working in the Nuclear Industry
• Experience of working on a construction site
• EPR building, plant and system knowledge is desirable.
• Safety Case Knowledge and previous experience of Nuclear Safety Categorisations is desirable.

AHU Commissioning & Service Engineer
Suitable for: HVAC Commissioning Engineer | Air Handling Unit Commissioning Engineer | HVAC Service & Commissioning Engineer | Ventilation Commissioning Engineer | Building Services Commissioning Engineer | HVAC Field Service Engineer

Overview

A leading HVAC manufacturer is seeking an experienced Commissioning & Service Engineer to support its growing installed base across London and the South of England. The company is a recognised supplier of commercial ventilation and air handling solutions used across healthcare, commercial, education and industrial buildings.

Due to continued growth and increased demand for commissioning and technical support, they are expanding their field engineering team. The role focuses primarily on commissioning, diagnostics and technical support for complex air handling equipment.

The Role

This position centres on the commissioning, fault finding and technical support of commercial air handling equipment across new build and refurbishment projects.

Engineers will work closely with mechanical contractors, commissioning managers and consultants to ensure systems are correctly set up, operating efficiently and meeting design performance.

Key responsibilities include:

• Commissioning of commercial Air Handling Units (AHUs) on live projects
• Functional testing, airflow verification and performance validation
• Fault finding and technical diagnostics on ventilation systems
• Working with integrated systems including heat pumps and refrigeration-based cooling elements within AHUs
• Providing technical support to contractors during installation and commissioning stages
• Occasional service visits and troubleshooting of installed equipment
• Producing commissioning reports and documentation

The role is field based, covering London and the South of England, with travel depending on project locations.

Requirements

• Experience commissioning or servicing commercial AHUs / ventilation systems
• Strong fault-finding and diagnostic capability within HVAC systems
• Knowledge of airflow balancing, controls and system performance testing
• Experience working on commercial building services projects
• Desirable: refrigeration knowledge (beneficial for units with integrated cooling or heat pump systems)
• Ability to liaise with mechanical contractors, consultants and site teams
• Full UK driving licence

Engineers from HVAC commissioning, ventilation service or refrigeration backgrounds will be considered.

Package

• Salary: £40,000 - £50,000 depending on experience
• Company vehicle
• Field-based role covering London & South of England
• Manufacturer training on specialist equipment
• Long-term stability with a well-established HVAC manufacturer

WR HVAC | M&E are #1 recruitment partner for HVAC jobs. Our customers include a range of large and small M&E companies, manufacturers and suppliers of heating, ventilation, air conditioning and refrigeration equipment. We recruit UK wide for sales, management and technical jobs.

WR is acting as an Employment Agency in relation to this vacancy.

Cyber Security Specialist (Identity Security)
12 Month contract inside IR35
Sheffield or London - 2-3 days per week onsite

We’re seeking a hands-on Cyber Security Specialist to join an Identity team on a 12-month contract. The role focuses on managing and supporting BAU identity services while assisting with ongoing projects. A major project is starting shortly, so this role will be key to maintaining service continuity.

Key Responsibilities

• Manage and support the BAU identity security service
• Hands-on work with SailPoint Identity Security Cloud (ISC)
• Manage the application onboarding backlog and handle new requests
• Upgrade and maintain ServiceNow integrations
• Understand infrastructure requirements for onboarding applications
• Demo platform capabilities to stakeholders
• Work with outsourced operational support teams, providing direction and vendor oversight

Skills & Experience

Essential:

• Hands-on experience with SailPoint ISC (IdentityNow)
• Experience managing BAU identity services
• Strong technical knowledge with identity tooling
• Application onboarding and stakeholder engagement experience
• Vendor management experience

Desirable:

• Exposure to SailPoint IdentityIQ (IIQ) and migrations
• Knowledge of Microsoft Entra ID and Active Directory integrations

Candidate Profile

• Self-starter, proactive, and technically hands-on
• Comfortable managing stakeholders and building relationships
• Focused on operational delivery rather than architecture or strategy

To apply for this role please send your CV ASAP

Client Our Client is a global contractor that specialise in a multitude of projects including data centres, commercial and pharmaceutical projects. About the Role We are seeking an experienced and forward-thinking M&E Head of Engineering to lead the technical delivery and design excellence of our Mechanical and Electrical engineering services. This role is ideal for a senior leader with a strong background in building services design, who can provide strategic technical direction while supporting project teams in delivering innovative, efficient, and compliant solutions. As the Head of Engineering, you will play a key role in shaping the technical standards of the business, mentoring engineers, and ensuring the highest quality design across a diverse portfolio of projects including commercial, residential, healthcare, education, and mixed-use developments. Key Responsibilities Provide technical leadership across all M&E design disciplines. Lead the development and review of mechanical and electrical design strategies from concept through detailed design. Act as the technical authority for complex projects, ensuring compliance with industry standards, regulations, and best practice. Support and guide multidisciplinary design teams throughout the project lifecycle. Review and sign off technical deliverables including calculations, reports, and specifications. Drive innovation, sustainability, and low-carbon design approaches within projects. Mentor and develop engineers and senior engineers within the team. Contribute to business growth, supporting bids, proposals, and client presentations. Maintain strong relationships with clients, architects, contractors, and other stakeholders. About You Degree qualified in Mechanical Engineering, Electrical Engineering, or Building Services Engineering. Chartered Engineer (CEng) or working towards chartership with a recognised professional body (e.g., CIBSE, IET, IMechE). Significant experience in building services design. Proven ability to lead the technical delivery of complex M&E design projects. Strong knowledge of UK building regulations, standards, and sustainability frameworks. Experience reviewing and approving engineering designs and technical documentation. Excellent leadership, mentoring, and stakeholder management skills. Passion for high-quality design, innovation, and sustainable engineering solutions

About Us

PHL is one of Europes largest forklift truck wholesalers. We prepare and sell forklifts and material handling equipment to dealers worldwide. We have a busy and growing site in Basingstoke with nearly 1,000 machines.

We are expanding and improving our technical operations, and we are looking for someone to support our engineering team.

Role Overview

We are looking for a Technical Plant Support Technician to join our team in Basingstoke.

This role is mainly office-based and focused on technical plant support, using a computer, service systems, and technical manuals.

You will help our engineers (especially those working on the road) by supporting them whenever they need help. You may also speak to customers when needed to solve some issues.

We are ideally looking for candidates with experience in the material handling industry; however, applicants from a plant machinery background will also be considered.

Key Responsibilities

• Provide technical support to engineers working on-site and, in the field (road engineers)
• Help diagnose faults and breakdowns
• Read and understand wiring diagrams, hydraulic /diagrams, and technical manuals
• Support with service software / laptop diagnostics tools
• Speak with customers to understand machine problems and help find solutions
• Liaise with manufacturers / suppliers for additional technical advice when needed

What Were Looking For

• Experience in forklifts OR similar machinery, such as:
• Plant machinery / construction equipment
• Agricultural machinery
• Heavy equipment
• Material handling equipment
• Industrial machines with electrical systems

Benefits

• Sick pay
• 20 days holiday + 8 bank holidays
• Free on-site parking

*********This is not an IT Support position. The role is to provide technical support to our forklift engineers who are working on the road, helping them diagnose issues and find the right solutions.*********\

This is a strategic, hands on, standalone role that blends market data vendor management, technical capability, and business engagement.

I need someone with Financial Service experience ideally Wealth Manager, below are the key components of the role

Market Data Vendor Oversight

• Identify and catalogue current market data feeds managed by business teams
• Engage business stakeholders to understand data needs.
• Assess overlapping vendor feeds
• Drive cost savings, synergies, and vendor consolidation where possible.
• Support decommissioning or renegotiation of feeds.

Procurement & Contractual Understanding

• Work closely with procurement teams.
• Understand contract obligations and typical market data vendor operating models.

Technical & Data Capability

The role sits in the data department, so the candidate must be technically capable:

• Understand data architecture and how feeds land in Snowflake.
• Ability to run SQL queries, investigate data, and compare feeds.
• Familiarity with concepts like EDP, data lakes, ingestion of PDFs, etc.
• Should be able to use AI/tools to automate comparisons.
• Not reliant on data engineers/analysts for basic tasks.

Norfolk
Basic Salary + Uncapped Commission OTE £50k £60k+ Company Vehicle

A well-established renewable energy provider is looking to recruit a Solar Sales Engineer to support continued growth across Norfolk and surrounding areas.
This is a customer-facing role where you will meet homeowners to discuss solar energy solutions and guide them through the process from initial enquiry to confirmed order.
With the increasing demand for solar installations, this is an excellent opportunity for someone with a sales mindset and strong people skills to join a growing sector.

The role

• Attending customer appointments to discuss solar installation options
• Advising homeowners on the benefits and potential savings of solar energy
• Converting enquiries into confirmed installations
• Developing additional opportunities through referrals and recommendations
• Working closely with the wider team to ensure a positive customer experience

What we re looking for

• Previous experience in sales or customer-facing roles
• Confident communication and relationship-building skills
• A proactive and motivated approach
• Comfortable working in a field-based role
• Full UK driving licence

What s on offer

• Competitive basic salary
• Uncapped commission structure
• Realistic £50k £60k+ OTE
• Company vehicle
• Training and support within the renewable energy sector
• Long-term career potential in a growing market

Please apply now for more information
Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data. Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further.
Please note that we are not able to provide support with visa sponsorships and all applicants must be based in the UK and hold the valid right to work in the UK.
INDEEDCOMM

Technical Success Manager - Cisco products, Cisco360 - Hybrid - £40,000 - £50,000 plus £5K-£10k bonus

Do you want to work for a company with a clearly defined vision & strategy to set the industry alight?

Do you want to be a key figurehead between a leading provider of IT services and solutions and their Cisco customers?

Do you want to grow your career, within a company that provides real opportunities to develop on both a personal and technical level?

Opportunity to join an epic business as a Cisco Technical Success Manager within a key team where you will work with many different parts of the team to assist clients in maximising their use of Cisco products and services.

As the Cisco Technical (not hands-on) Customer Success Manager, you will be part of the specialist team that guides clients on their adoption strategy and consumption, this include current and future helping them to better understand their Cisco landscape and how to improve their understanding and usage to be of maximum benefit to them. Anyone with an exceptional understanding of the Cisco 360 Partner Program would be a great fit for this role. A full working knowledge of Cisco Products, their usage, application, and best adoption practices is essential. You are expected to hold your own in technical conversations with customers, giving advice or enlisting further technical resource where required.

You will be working on a Hybrid basis, with (flexible 1-3) 2 days a week in an office, Leeds, Birmingham, Manchester, or Buckinghamshire as well as some travel to visit clients and Cisco’s head office.

Key Skills:

• Strong understanding of Cisco products and solutions to enable you to support customers with their adoption of products and services
• Great knowledge of Cisco360
• Be highly self-motivated and goal-orientated
• Confidence to work in a customer-facing capacity
• Strong organisational skills
• Willingness to travel

Duties and Responsibilities:

• Customer relationship management/rapport building
• Become a trusted advisor to customers and the glue between customers/internal teams
• Strong understanding of Cisco technologies and the elements of an End-to-End service.
• Ability to engage with customers, educate them on tech, best practices, and advice on new areas where value can be added.
• Experience in Senior-level IT Management and leadership within a Cisco environment
• Ability to inspire, lead and give guidance to technical and non-technical teams in IT operational environments.
• Strong customer-facing experience.
• Pipeline management - tracking customer projects, progress reports, and feedback
• Identifying and passing on expansion opportunities to Specialists and Account Managers
• Involvement and contribution towards shared inbox activities and any other shared team initiatives

Cisco Technical Success Manager - Cisco, Cisco360 - Hybrid - £40,000 - £50,000 plus £5K-£10k bonus

A fantastic opportunity has arisen for a Major Incident Manager/Major Incident Manager to join our London based law firm on a permanent basis.

Major Incident Manager/Major Incident Manager

Responsibilities and Duties:

* Major Incident Management within shift and OOH on rotation.
* Oversee and drive Incident Management activities, including the resolution of Major Incidents. This will often involve bringing together multiple global teams and resources to bring about the efficient and effective restoration of service. In addition to managing technical resolution, the team is expected to communicate progress within the wider IT community. It is therefore essential that the Major Incident and Experience Manager is highly customer-focused and can effectively communicate with people across all levels of IT management.
* Work to improve the reliability of IT Services and the end-to-end Customer Service through Experience Level Management. Also, play an active role in the Experience Management Group (XMG) - chairing the forum where required.
* Drive both reactive and proactive Problem Management activities, including the collation and analysis of data that helps manage activities in the follow-up to major incidents and identifies general trends. Work with technical teams using this data to drive root cause elimination as part of an incident reduction programme.
* Retain a working knowledge of the Change and Release Management processes to enable appropriate feedback/decisions on Changes linked to Major Incidents and to ensure that the processes within this area, in general, dovetail appropriately and remain fit for purpose.
* Compile, review and present regular MI (operational reporting, global KPIs, service reporting) through PowerBI, ServiceNow and MS Products.
* Guide and manage the outsourced Incident and Problem Management teams.
* Ensure the Incident and Problem Management processes and templates are clear, fit for purpose, communicated and followed.
* Work towards targets and ensure documentation is produced in a timely and accurate

Major Incident Manager/Major Incident Manager

Knowledge, Sills and Experience:

* Experience of managing major, and complex, system failures and issues. This will include demonstrable, and structured, diagnostic and problem-solving skills.
* Strong leadership skills with the ability to motivate and manage technical teams during high-pressure situations.
* Ability to analyse complex technical information to identify patterns and trends that can lead to a swift resolution of incidents.
* Deep knowledge of service management processes, particularly Incident, Problem and Change Management.
* Dealing with complex operational IT issues, ensuring that they are resolved and communicated in an effectively and timely fashion.
* Maintaining appropriate, accurate and robust templates, processes and documentation.
* Experience of using ServiceNow as a Service Management toolset.
* Awareness of local and regional sensitivity issues.
* Familiarity with cloud services and managing incidents in a cloud-based environment.
* The post-holder should be qualified to minimum of ITIL Foundation (v4) level.

Major Incident Manager/Major Incident Manager

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business

Role: ICT Consultant - 2nd Line

Location: Slough

Salary: 27,000 - 32,000

Benefits:

• Pension Scheme
• Car scheme
• Cycle scheme
• Eye care scheme
• Mental health first aid
• Employee assistance programme
• Employee recognition scheme

Role summary:

This role will involve supporting a primary school where you will be the liaison between your schools and our client, ensuring that they are kept informed about the products and services can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions.

To be suitable for this role, you should a passionate interest in IT and a solid technical background, as well as being self-driven and enthusiastic about offering exceptional customer service.

Being a team player, possessing excellent communication and organisational skills as well as having a cheerful disposition are essential prerequisites for this role.

Our ideal candidate should have at least 2 years’ experience in working in a previous ICT Technician/2nd line in the education sector although not essential.

You should have the ability to work independently and exhibit a flair for troubleshooting and a proactive attitude towards identifying potential avenues to enhance the services provided by the team.

Responsibilities include:

• Resolve and manage any technical issues that impact the running of the school’s function by providing robust technical solutions.
• Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations.
• Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware)

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

About the Client

• Our Client is an established organisation operating within the building services and ventilation solutions sector.
• They specialise in delivering innovative ventilation systems for residential and commercial construction projects.
• The company is known for high-quality engineering, strong customer relationships, and solutions that support modern building performance and compliance requirements.

Roles/Responsibilities

• Identify and engage with potential clients including mechanical contractors, main contractors, and building consultants across the GB region.
• Build and maintain strong relationships with key decision-makers within the construction and mechanical sectors.
• Generate new business opportunities while managing and developing existing customer accounts.
• Implement effective sales strategies to achieve and exceed sales targets.
• Attend industry events, exhibitions, and networking opportunities to promote ventilation solutions.
• Develop strong technical knowledge of mechanical ventilation systems and provide expert advice to clients.
• Deliver product presentations, demonstrations, and client training where required.
• Monitor market trends, competitor activity, and regulatory developments in the ventilation industry.
• Manage the sales cycle from initial consultation through to project completion.
• Coordinate with internal technical and support teams to ensure successful project delivery and customer satisfaction.
• Prepare quotations, negotiate commercial terms, and successfully close sales opportunities.
• Maintain accurate records of customer interactions, sales activity, and opportunities within the CRM system.
• Provide regular sales forecasts and performance updates to senior management.
• Participate in internal sales meetings to review performance, opportunities, and challenges.
• Ensure compliance with company policies including quality, environmental, and health & safety standards.

Qualifications:

• Proven experience in business development or sales within the construction, HVAC, or building services sector.
• Strong understanding of mechanical ventilation systems or related building services technologies.
• Experience working with contractors, consultants, and construction professionals.
• Excellent relationship-building and communication skills.
• Ability to deliver technical product presentations and training to clients.
• Strong negotiation, closing, and account management capabilities.
• Self-motivated with the ability to work remotely and manage a regional sales territory.
• Experience using CRM systems and preparing sales reports or forecasts.

Benefits:

• Competitive salary package with performance-based incentives.
• Opportunity to work remotely while managing a key regional territory.
• Career development within a growing building services sector.
• Exposure to innovative technologies and large-scale construction projects.
• Supportive internal technical and sales teams.

Service Operations Manager (Stoke-on-Trent)

We are looking for a talented Service Operations Manager to join a growing and dynamic team in Stoke-on-Trent. This is an exciting opportunity to play a key role within the Service team, supporting the delivery of high-quality IT services while driving continuous improvement across operational processes.

In this role, you will oversee Change, Incident, and Problem Management, ensuring best-practice IT Service Management (ITSM) processes are followed. You will analyse service performance data, identify trends, and work closely with the Service Operations Lead to guide the team and support strategic initiatives.

Key Responsibilities

• Support the Service Operations Lead in managing and developing the Service team.
• Mentor and coach team members through regular 1:1s and performancedevelopment.
• Oversee Change Management, ensuring infrastructure and customer changes are assessed, approved, and implemented with minimal risk.
• Manage Incident and Problem Management processes, including root cause analysis for major incidents.
• Analyse service performance data and identify opportunities for service improvement.
• Work closely with Transition Management to successfully onboard new or updated services into live operations.

This would suit someone with experience working within an IT service Operations or Service Management environment, knowledge of Incident, Problem, and Change Management processes in addition to some leadership experience.

ITIL V4 Foundation or Project Management Certifications (PMP, Prince2 Practitioner) are advantageous but not essential. Our client operates within the defence sector, so candidates must either hold current SC clearance or be willing and eligible to obtain it.

This is a great opportunity to join a business that s continuing to grow, where you ll have the chance to develop your career, take on new challenges, and play an important role in the team s ongoing success.

Role: FOSS Licensing SME / Software Licensing Analyst
Location: London, UK
Business Area: Technology - Engineering Practice

Role Summary

A leading global financial services organisation is seeking a Software Licensing Analyst / FOSS Licensing SME to support the development of processes and controls governing the use and contribution of Free and Open-Source Software (FOSS) across the organisation.

This role sits within the Technology CTO / Engineering Practice function and will play a key part in strengthening open-source governance, compliance, and licensing frameworks.

The role requires a proactive self-starter who can work independently, manage competing priorities, and deliver results under tight deadlines.

Key Responsibilities

• Evaluate and communicate the implications of open-source software licenses to both technical and non-technical stakeholders.
• Support training and awareness initiatives within engineering teams regarding software licensing and compliance.
• Document and summarise risks associated with open-source licenses.
• Categorise licenses not recognised by automation tools into appropriate categories such as Liberal, Weak Copyleft, Copyleft, or restricted/banned licenses.
• Analyse outputs from software license scanning tools to identify incorrectly reported or missing license data

GCS is acting as an Employment Business in relation to this vacancy.

Role: Technical Support Engineer

Location: Manchester (2 x a month onsite)

Are you a technically curious support professional who enjoys solving data and API challenges?

We’re hiring a Technical Support Specialist to join a growing SaaS business transforming how TV and digital advertising campaigns are planned, tracked and optimised.

This isn’t a password-reset helpdesk role. As a Technical Support Specialist, you’ll work directly with data integrations, APIs, tracking pixels and reporting tools, partnering closely with Product and Engineering to resolve real technical challenges.

What you’ll be doing:

• Troubleshooting API, data and integration issues
• Working with JSON, SQL and browser developer tools
• Supporting agencies, advertisers and broadcasters
• Reproducing and documenting bugs for Engineering
• Improving documentation and customer workflows

What we’re looking for:

• 2+ years in Technical Support / Product Support (SaaS environment)
• Strong troubleshooting mindset
• Experience with APIs, JSON or web technologies
• SQL or data analysis skills
• Clear communicator who can explain technical issues simply

Why consider this role?

• Modern SaaS platform with real market impact
• Remote working
• Clear progression into Product, Engineering or Senior Support
• Collaborative, low-ego culture
• Exposure to AdTech and Data analytics

If you’re a Technical Support Specialist who wants more ownership, more technical depth and a clearer progression path - click apply now.

HYBRID ROLE - 3 Days onsite

Spanish + Portuguese Speaker - Must

JD for the role:

Essential Duties and Responsibilities

• Work as part of the Shift system on the IT Service Desk
• Receives and handles requests for service, following agreed procedures.
• 1st line support: troubleshooting of IT related problems
• Promptly allocates calls as appropriate.
• Logs incidents and service requests and maintains relevant records:
• Identifies and classifies incident types and service interruptions
• Records incidents cataloging them by symptom and resolution
• Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
• Monitoring queues to ensure SLAs are maintained.
• Assigning the tickets which are out of scope to Service Desk/Other Teams
• Coordinating tickets that cross organizational boundaries to ensure customer satisfaction

Skills required

• Technical Service Desk background
• Familiarity with ServiceNow
• Multi-Lingual effective and fluent communication in language(s) (Native/almost native) French, Spanish, Italian and Portuguese
• Excellent Customer service skills.
• Demonstrate ability to troubleshoot and research application issues.
• Ability to explain technical information to End Users with effective verbal and written communication.
• Be able to set priorities and handle multiple tasks. Ability to determine the priority of a problem and act accordingly.
• Adhere to Service Desk processes and procedures.
• Present a positive, effective, and flexible contribution to achieving team targets and objectives.
• Highly effective Team player:
• Openly and willingly shares ideas, knowledge, and expertise.
• Communicates constructively.
• Willingness to learn new skills and be open to consider different ideas and alternatives

• GxP Project Manager
• Contract (12 months)
• Inside-IR35
• c 550 per day (via Umbrella)
• Hybrid-Working (plus Uxbridge, West London)

The Opportunity:

You will joining a global biopharmaceutical specialist to help prepare and manage the reliable delivery of IT systems in readiness for commercial launches, on time and to budget and meeting agreed quality criteria. The key systems enabling these launches are their Salesforce based health-tech solutions.

There is a need to liaise and manage teams across multiple geographically dispersed locations - with key stakeholders based in the USA, central London and other key stakeholders working remotely or in the regions.

Skills and Experience:

• Proven track-record of delivering multiple complex, global, cross-functional projects and programs that provide the technology to enable the launch of new digital therapy and treatment services.
• Must have commercial experience delivering into and for life sciences/pharmaceutical/biotechnology sectors.
• Platforms in scope include: Salesforce, Oracle EBS, AWS and Sitecore
• Proven experience working with dispersed and global teams across multiple locations.
• Ability to collaborate and communicate effectively with a range of stakeholders across multiple functions and geographies in a fast-paced, agile-working environment.
• Significant experience focusing on commercial country and product launches and being accountable.
• Experience in the delivery of GxP projects and systems as several platforms will require GxP related changes and will be subject to Computer System Validation (CSV)
• Experience managing the UAT process across product launches.
• PMP or PRINCE2 (Practitioner) or equivalent project management qualification preferred.

Role and Responsibilities:

The successful candidate will be required to lead delivery across multiple concurrent project work-streams, all at different phases in their lifecycle and must be comfortable with ambiguity and have strong ability to bring order and discipline to projects that engage many cross-functional stakeholders and delivery partners.

You will become a key point of contact across multiple IT project work-streams to ensure that dependencies are tracked, and risks escalated in a timely manner to the correct stakeholders, as you will report at a program level on the status of IT project work-streams, covering project change requests the interdependencies and the risks.

Independently managing a diverse group of stakeholders across dispersed geographies and time-zones to develop and maintain requisite project management documentation to a high, running project performance management and governance ceremonies including steering, status reviews and stand-ups.

You will also develop resource plans and ensure appropriate resources are assigned to project teams, developing and managing project budgets, including the delivery of accurate financial forecasting and reporting.

Applications:

Please contact Edward Laing here at ISR to learn more about our client and how they are leading the way in developing and executing on their strategy to bring life-saving therapies to patients through innovation and transformational technology

Cardiff (3 days per week onsite)

We have partnered exclusively with a growing financial services company in Cardiff is looking for an IT Technical Operations Manager to take ownership of day-to-day technology operations and supplier management across the business.

The company is still comparatively small, around 50 people, so this isn t a role where someone sits at a distance from the work. They need someone technical who can lead a small team, work closely with external suppliers, and step in wherever needed to keep systems running smoothly.

Most of the infrastructure and security capability is delivered through third-party providers. The key part of the role is making sure those partners are delivering what they should, holding them to account, and acting as the technical bridge between the business and its suppliers.

You ll also work closely with the Head of IT, supporting the wider technology function and ensuring the organisation maintains the standards expected within a regulated financial services environment.

The Role

You ll be responsible for the operational performance, security posture and reliability of the company s technology environment. This includes overseeing outsourced infrastructure, cloud services, security providers and core business platforms.

A large part of the role involves coordinating suppliers, reviewing service delivery, and ensuring the organisation s cloud and productivity platforms are running effectively.

Alongside this, you ll lead a small internal team and act as the technical escalation point across the business.

Because of the size of the organisation, the role suits someone comfortable working in a hands-on environment where priorities can shift quickly and everyone contributes to solving problems.

Key Responsibilities

• Oversee the day-to-day operation of the company s IT infrastructure and cloud services
• Act as the primary technical point of contact for external managed service providers and vendors
• Monitor and manage supplier performance against SLAs and contractual commitments
• Provide technical leadership to a small internal IT support team
• Ensure the reliability, security and availability of core systems and services
• Oversee the organisation s Microsoft 365 environment including identity, collaboration and productivity tools
• Maintain oversight of the Azure cloud environment delivered through third-party providers
• Work with security partners to maintain a strong security posture across systems and data
• Support regulatory and compliance requirements within a financial services environment
• Coordinate and support internal and external technology audits
• Maintain documentation, policies and operational procedures
• Act as a technical escalation point for complex issues
• Work closely with the Head of IT to support technology planning and improvement initiatives
• Identify opportunities to improve processes, reliability and operational efficiency

Skills and Experience

• Strong technical background across Microsoft 365 and Azure environments
• Experience managing third-party IT providers or managed service partners
• Good understanding of cloud infrastructure, identity management and security best practices
• Experience operating within a regulated or compliance-driven environment (financial services highly desirable)
• Ability to lead and support a small team
• Comfortable operating in a hands-on technical role where priorities can shift
• Strong communication skills with the ability to translate technical issues for non-technical stakeholders
• Experience supporting audits, compliance checks or security reviews
• Good understanding of IT operations, service delivery and incident management

Personal Profile

• A hands-on problem solver who enjoys working in smaller organisations
• Comfortable working across both technical and operational responsibilities
• Strong communicator who can build relationships with suppliers and internal stakeholders
• Someone who takes ownership and follows issues through to resolution
• Adaptable and willing to get involved wherever needed

Benefits

• Hybrid working - 3 days per week onsite in Cardiff
• Free parking
• Gym membership
• Private healthcare (Bupa)
• Pension matched and doubled by the employer up to 5%
• 30 days annual leave

Customer Support Technician - Boston - 26,000

ALH Recruitment are looking to recruit a Customer Support Technician to work in their After Sales Support team, for our client who are a market leader across the globe.

This role is based from our clients Head Office close to Boston.

If you have Electrical/Electronics knowledge this will be advantageous, but it is not essential. Dealing with complaints would also be very advantageous but again not essential.

Experience dealing with Customers over the phone is essential, the job will involve problem solving and providing expert product knowledge at all times. Full training will be provided to increase your product knowledge.

Daily Tasks Include:

• Answering incoming calls from End users & Installers
• Creating & Maintaining Case records
• Answering incoming Emails from End users & Installers
• Speaking with Regional Champions
• Arranging POs and Call outs
• Answering incoming Live Chats from End users & Installers

Hours - Mon - Friday (no weekends)

If you feel you have the skills and experience to step into this exciting Customer Support position, please apply below: