Ideas | People | Trust

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.

We work with the companies that are Britain’s economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them.

We’ll broaden your horizons

To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you’ll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we’ll give you the training and support you need to achieve whatever you put your mind to.

We’ll help you succeed

Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships.

You’ll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO’s partners to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.

At BDO, the IT Vendor & Workforce team forms part of the wider IT Governance Team in the IT Department. Vendor & Workforce are responsible for the methods and practices around all IT vendors and this includes resource augmentation partners.

As an IT Vendor & Workforce Analyst, you will support the smooth operation and quality assurance of our vendor management framework as well as al IT Workforce related activities. You will play an important role in ensuring activities are streamlined and efficient and work across team and department boundaries, engaging with IT, HR, Procurement and external vendors to ensure that processes are working and being monitored appropriately, as well as reported on.

You’ll be responsible for:

• Reporting to the IT Workforce Manager and working with them to ensure robust vendor assurance across BDOs IT vendors; this will include liaising with key internal stakeholders and vendors to carry out assurance activities that ensure we’re governing vendor relationships according to our framework and contractual obligations
• Own and monitor a vendor segmentation tool to help determine the level of governance needed for our IT vendors against the defined framework
• Liaise with vendors about governance of the relationship and reporting needs, assigning tasks and monitoring completion in our external collaboration tool (Global Portal)
• Assemble and distribute IT Workforce & Vendor reporting and dashboards for the IT Workforce Manager
• Produce documentation related to vendor assurance activities, communicating findings clearly to key stakeholders and any key committees or boards
• Maintain any IT Workforce or Vendor related guidance documentation and frameworks, ensuring they support and reflect any changes to policies or procedures
• Work alongside hiring managers on onboarding resource augmentation staff or teams

You’ll be someone with:

• Experience in a vendor, workforce or talent management related role, including working knowledge of contracts
• Good working knowledge of IT governance and control frameworks and standards, this could include Information Security, Data Governance, GDPR, DORA, ISO27001 and risk management principles
• Excellent verbal and written communication skills
• Excellent stakeholder management skills
• Demonstrated ability to analyse alternative solutions to issues and problems , drive improvements and take charge of initiatives
• Previous knowledge of IT processes and working within an IT team

You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to the business. We’re committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand.

At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.

We’re in it together

Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs.

Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work.

We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO.

We’re looking forward to the future

At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy.

Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions

We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

#LI-JB1

#TJ-JB1

Vacancy No 5442

Vacancy Title TECHNICAL SUPPORT ENGINEER

Location:

WIMBLEDON, SOUTH LONDON (FIXED & FIELD BASED POSITION)

PLEASE NOTE: Candidates must be within a comfortable commutable distance from Wimbledon – MAX 30-45 Minutes

Vacancy Description

Do you have an interest in building a career with a market leading HVAC company? If so, this exciting opportunity to join a Market Leading, Award-Winning UK HVAC Contractor and Service Provider based in SOUTH LONDON might what you’ve been looking for?

The Company

A highly successful, well established UK HVAC turnkey contractor and service provider with an exceptional reputation earned through years of technical excellence, dedication and professionalism.

From chilled water and refrigeration plant through to AHUs, heat pumps, comfort cooling, FCUs, ASHPs, WSHPs and complete energy efficient HVAC solutions, they deliver critical systems into some of the most demanding environments.

They are supported by a strong team of mobile engineers, office staff, technical specialists and project managers, providing service, maintenance, repair and refurbishment across the UK. The business invests heavily in training and offers genuine long term career progression to everyone who joins.

The Opportunity

An exciting opportunity has arisen for a talented, inquisitive and technically capable Technical Support Engineer to join the team at their South London HQ.

This role is ideal for an ambitious HVAC professional who enjoys solving technical challenges, selecting and configuring equipment, and supporting engineers and customers across a wide variety of systems. Strong competence in chiller and AHU selection will form a core part of the role, alongside wider HVAC engineering support, parts identification and project coordination.

This is primarily an office-based role in SW19, however some field attendance and remote support will be required, so candidates must be prepared to travel when needed.

Job Dimensions and Responsibilities

The Technical Support Engineer will be a central technical resource for both internal teams and external clients. Responsibilities include:

Technical Support and System Expertise

* Provide high level technical support to the sales, service and engineering teams across chillers, AHUs, AC systems, refrigeration and wider HVAC plant

* Manage pre sales and post sales technical enquiries

* Support accurate selection, sizing and configuration of chillers, AHUs, heat pumps, FCUs and system components

* Review drawings, schedules and specifications to provide technically sound recommendations

* Produce technical data sheets, selection reports, performance documentation and recommendations

Chiller and AHU Selection

* Complete detailed chiller selections including capacity, flow rate, refrigerant choice, acoustic profile and operating conditions

* Complete detailed AHU selections including airflow, pressure drops, coils, filtration, efficiency requirements and acoustic criteria

* Use manufacturer tools and internal software to deliver accurate, validated selections

* Ensure compliance with ErP, Ecodesign, F Gas and energy efficiency regulations

Troubleshooting and After-Sales Support

* Support engineers and clients with troubleshooting on chillers, AHUs, fans, compressors, coils, controls and hydraulics

* Assist with remote diagnostics, commissioning support and root cause analysis

Analyse service reports, BMS data and error logs to provide corrective actions

Parts Identification and Procurement

* Identify, source and purchase parts and materials for further works, ensuring best pricing and availability

* Assist clients with spare parts identification, including creation of Critical Parts Lists

* Build and maintain strong supplier relationships to support rapid, cost effective procurement

Further Works and Quotation Management

* Ensure all further works quotations are logged, generated in a timely manner, submitted promptly and followed up appropriately

* Work closely with the relevant divisions and personnel to ensure technical and commercial accuracy

Documentation, Compliance and Internal Support

* Produce technical documents, drawings, schematics and support files when needed

* Ensure compliance with legislation, standards and best practice

* Support training for internal teams and clients including product support sessions and technical workshops

* Provide feedback to the wider business on technical issues, product quality and improvement opportunities

Skills and Experience Required

* Strong technical experience within HVAC engineering

* Solid understanding of chiller and AHU design, selection and performance

* Good knowledge of refrigeration, thermodynamics, psychrometrics and airflow principles

* Ability to read engineering drawings, wiring schematics and technical specifications

* Competent with HVAC selection software

* Strong communication skills with confidence supporting clients and colleagues

* Good organisation and an analytical, problem-solving mindset

* Knowledge of parts procurement, identification or spares logistics is highly advantageous

Qualifications

HNC, HND or Degree in Mechanical Engineering, Building Services or related discipline preferred

F Gas certification beneficial

Manufacturer training on chillers, AHUs or specialist HVAC equipment advantageous

What’s In It for You?

Basic Salary: Up to £55,000+ (higher basic available for standout experience)

Pension & Healthcare

Mobile, Laptop + Equipment

Strong Career Development Opportunities

25 Days Holiday + Bank Holidays

SRS Recruitment Solutions are leading Construction Recruiters and Construction Products Recruiters specialising in Construction Products Sales Jobs, Technical Sales Building Products Jobs, Construction Product Manufacturer Jobs, Field Sales Jobs Construction, Specification Sales Jobs, A&D Sales Jobs, Interiors Sales Jobs, Design & Sales Consultant Jobs, Business Development Manager Jobs, Building Materials Jobs, Building Sales Jobs, Builders Merchants Jobs, Plumbers Merchants Jobs, Timber Merchant Jobs, Plumbing & Heating Jobs, HVAC Jobs, Timber & Joinery Jobs, Building Envelope Jobs, Roofing Materials Jobs, Fenestration Jobs, Civil Engineering Sales Jobs, KBB Jobs, Specialist Sales Jobs, Plant Hire Jobs, Tool Hire Jobs, Construction Design Jobs, CAD Jobs, Construction Management Jobs, Admin/Support/Finance/Warehouse/ Logistics Jobs, Production Jobs, Marketing Jobs, Senior Management Vacancies, Director Vacancies, Sales Director Jobs, Health & Safety / SHEQ Vacancies, Safety Products Sales Jobs

The Workdry group is a market-leading provider of engineered solutions for the handling and treatment of water and wastewater.
Our Selwood, Siltbuster, Vanderkamp and Holland Pump businesses combine to form a UK, European and US leader in pumping solutions, on-site water treatment, wet waste processing and the prevention of waterborne pollution, delivering an unrivalled range of rapidly deployable solutions.
Workdry provides support to group companies through administration and back-office functions including finance, HR, training and development, and health and safety.
We are committed to excellence in solutions and services, staff training and development, sustainability and diversity, and provide an environment where every team member can thrive and progress to their full potential.
About the role:
As part of the technical training team within the GTIS, provide Electrical application support and training on all pumping products within the PRS business units & wider Workdry group. Support activities will include technical documentation and training development within the Workdry academy.
A core part of the role will also be developing and delivering service, maintenance and operational training to Workdry electrical teams. Activities will primarily be performed on our site nationally and internationally when required. This post will help drive service excellence that improves customer satisfaction, maximizes staff and client retention and increases profitability and revenue opportunities.
This role will be based in Liverpool, with frequent travel within the UK.
MAIN RESPONSIBILITIES:
* Provide technical training within the Workdry academy to the electrical teams to maintain the highest standards across the business. Training will range from new electricians starting within the group through to advanced installations for experienced electricians.
* Develop and implement a detailed training pathway for all electrical personnel within the Workdry group and update pathway matrix for each individual.
* Work alongside the Technical Author to create detailed technical documentation for existing equipment within the business and any new equipment brought into the fleet.
* Complete and submit required documentation associated with all electrical training pathways, to required standards
* Involves direct communication with pump integration teams on new Selwood electrical products
* Work with external Pump OEMs to become ‘experts’ on those products.
* To assist Selwood Manufacturing with technical support, training and guidance when requested.
* Assist the technical team in developing quality technical training materials and user guides to agreed standards, for internal and external personnel.
* Deliver relevant product service, maintenance and operational training to internal electrical personnel on site, as and when required
* Personally carry out all activities in compliance with company policies, safe working practices, and SHEQ reporting requirements, having regard for own health and safety as well as other parties and the environment
* Act as an ambassador of the Company, setting a professional example of good management and discipline, always demonstrating Company core values and promoting Company products, services and image.
* Contribute to the financial strength of the Company by operating in an efficient and effective manner. Maintain and handle tools, equipment, parts and vehicles responsibly, in such a way to avoid unnecessary damage and cost the company and promptly report all defects.
* Proactively support the continuous improvement and implementation of products, services, standards, and processes, by contributing to research and development projects, new innovations, and written procedures, as and when required.
QUALIFICATIONS & EXPERIENCE:
* Level 3 Diploma (or equivalent) in Electrical/Electronic Engineering, Instrumentation, or a related field experience.
* Practical experience in electrical pumping systems
* Experience of developing and writing sound processes, procedures, training materials and user guides, for internal employees.
* Previous experience of using PLC, 3 Phase electric motors, VSD Programming, Control systems, Telemetry & Fault Finding in electrical equipment
* Strong problem-solving skills with the ability to diagnose issues in the field.
* Strong communication skills, with the ability to be assertive, articulate and engaging, while building confidence across all stakeholders.
* Good knowledge and understanding of all SHEQ requirements to uphold high levels of safety adhering to all safety legislation
* Ability to collaborate within the team, to develop innovative solutions and processes, with the ability to think outside the box as well as take ideas from external sources.
* Ability to work independently as well as collaboratively within a team.
* IT literacy, including working knowledge of Microsoft Office (Outlook, Excel, Word).
* Full UK Driving Licence
* UK Passport with no restrictions - overseas travel required
What we can do for you:
We understand balancing work and life commitments isn’t always easy, that’s why we’ve designed our benefits package to support you in all areas of life.
Competitive salary
Eligible for company bonus scheme (annual and quarterly payments)
Company car (for essential users with frequent business travel)
25 days holiday (plus length of service increases) + 8 Bank Holidays
Holiday buying (up to an additional week)
Private Medical Insurance (PMI) for yourself
Medical cash plan for yourself – reimburse health costs e.g. dentist or optician, access to 24hour online GP services, discounted gym memberships
Pension scheme with contribution based on total earnings not just salary
Life assurance protection at 3 x salary
Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more)
Employee Assistance Programme (EAP) & access to Mental Health First Aiders
Employee referral scheme (up to £1,000 per referral)
Support for development and training
This role is not open to Agencies - Please no calls or emails - Thank you.
EDI Statement
Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination.
We value transparency, respecting others and understanding differences. We give full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
As part of your recruitment journey, we are happy to support requests for reasonable adjustments

A leading company in the maritime sector is looking for an ISR Analyst to provide frequent reports using various technologies for their customers. The IR Analyst will have previous experience processing SAR and RF data, have relevant qualifications in remote sensing, and be familiar with tools relating to GIS and mapping analytics. In addition, the ISR Analyst will be able to clear SC vetting, can analyse and resolve complex ISR issues, and have strong teamwork and communication skills. There will be international travel.

Applications from ex-military personnel are strongly encouraged

Key Responsibilities:

Produce daily ISR intelligence reports, primarily for the maritime sector

Assist in defining and identifying specific sources that will enrich ISR reports, including OSINT, HUMINT, SIGINT

Contribute to specific sales campaigns as an ISR Analyst Subject Matter Expert (SME)

Support Product Managers as an ISR SME to develop strategies for Product roadmaps

Provide advice on User Interface usability for ISR operations

Deliver ISR training courses

Knowledge, skills and qualifications required:

Have previous experience processing RF and SAR data

Familiar with a range of tools and products relating to GIS and mapping analytics

Have relevant qualifications in remote sensing, Earth Observation or similar

Able to clear SC vetting

Ability to analyse, evaluate, and resolve complex ISR issues

Have strong teamwork, organisation, communication, problem-solving and customer-facing skills

Open to travel worldwide

Salary: £45,000 to £55,000 DOE

Benefits: Pension 8%, hols 28 days + BH, Life, Medical and Dental plan

TXM Recruit is currently seeking an experienced Commercial Gas Engineer located in or around Hampshire to join a nationally recognized, leading retail FM provider.

You’ll be working within your own dedicated sites as part of the gas maintenance team responsible for delivering planned and preventative gas maintenance, fault finding and repairs.

Salary & Hours

* Up to £51,166 per annum + Door-to door pay

* 45 hours per week, Monday to Friday

* On call 1 in 4 weeks

Benefits:

· Door-to-door pay for travel time.

· Company van (with personal use option) and fuel card.

· 25 days annual leave + bank holidays.

· Opportunity to earn additional income through enhanced overtime rates.

· 4% bonus (subject to target achievement).

· Group pension scheme with matched contributions (5% - 6%).

· Life assurance coverage.

· Access to a state-of-the-art training academy and funded training programs.

· Discounts on B&Q/Trade Point and Nuffield Fitness.

· Cycle to Work scheme and Health Cash Plan.

· Refer a Friend reward scheme.

Requirements:

· A recognised commercial Gas qualification

· Gas Safe certification

· A full driving licence

TXM Recruit is an equal opportunities employer. If you have any specific requirements or require assistance or reasonable adjustments to be made for you during the selection or application process due to disability or a long-term health condition, we will do our best to assist you

IT Support Analyst – York / Hybrid
£30,000 - £34,000 + Excellent Benefits

This multi-site professional services firm are looking for an experienced IT Support Analyst to join their team. This is a brand-new role, which would suit someone with a strong technical background, and the ability to build user confidence in technology. You will help implement new IT Systems as well as upgrade and maintain existing tech.

As an IT Support Analyst, you will also provide first and second-line support for all things IT as well as bespoke systems. Excellent communication skills are essential to this role as you will be expected to support and train users of varying technical skill-levels.

This role will be primarily on-site for the probationary period, with the opportunity for hybrid working once you are settled. Travel to various sites across Yorkshire will be a part of this role.

Core skills & experience for this role:

Ideally experience in a similar IT Support role
Microsoft 365
Experience training users on IT Systems
IT Project rollouts
Excellent communication skills
Strong technical knowledge and understanding of multiple software applications
Full drivers’ licence and own car is ESSENTIAL
Package:

Flexible and hybrid working
A clear progression framework with individual career and development plans
A range of benefits including pension, life cover, enhanced maternity and paternity pay, health cash plan, staff discounts, competitive holidays (+ birthday day off) and a cycle to work scheme
The company have an excellent reputation within their sector and have experienced consecutive years of growth. They promote a healthy work-life balance and will give you the opportunity to expand your technical knowledge.

Click APPLY to be considered for the role as my client is aiming to interview as soon as possible. The interview process will require a maximum of two stages.

Please contact us to discuss salary requirements.

Contact – Millie Ellis

Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustment at any stage of the application process.

IT Support Analyst, Service Desk Analyst, – York, Leeds, Harrogate, Knaresborough, Hull, Wetherby, Wakefield, Ripon, Selby, Pontefract, Goole, Hessle

Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

We believe in better. And we make it happen. Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

What you’ll do :

• Support the Senior Product Manager - Creative Capabilities to enable our Product Vision & deliver the Product Backlog for Creative technology enabling the business to deliver on their requirements.
• Support a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem .
• Govern the usage of the Digital Asset Management platfrom (DAM) within the business, managing the operating model and establishing appropriate controls and workflows for our tools.
• Enable business adoption , supporting Ideation Workshops and User Story Creation, to drive product requirements and drive the adoption of the DAM in the business.
• Advise on DAM best practice including metadata, tagging, retention policies, usage rights, etc.
• Join Quarterly Planning & support experimentation & development teams in sprint planning as required .
• Support our DAM vendor partnerships & ensures tooling remains best-in-class
• Ensure Technology Stack for asset management adheres to Compliance & Policy Requirement s
• Support MarTech leadership in implementing martech strategy and specific initiatives

What you’ll bring :

• Experience of working with Adobe AEM Assets or similar digital asset management platforms, and integrating them with wider marketing technology
• Experience of working with Innovid (formerly Flashtalking) or similar DCO platforms is preferable but not essential.
• Experience working with Adobe Fusion preferable but not essential, identifying opportunities to use this or similar IPAAS to optimise and automate workflows.
• Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include Workflow tools, digital marketing, creative suite tooling, personalisation and others.
• A proven track record of product ownership in a complex & fast moving organisation.
• Proven track record influencing and working with decision makers to drive strategic decisions.
• Experience working in Agile Product Management preferred, and experience of SAFe Framework beneficial.
• Demonstrable experience of having built effective and trusted relationships with partners.
• Highly collaborative style and able to thrive in a team with experience of operating in a matrix structure, in fast paced organisations.
• A passion for media and technology - it’s at the core of everything we do.

Team Overview

The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on:

• Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale.
• Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities.
• Embedding best practice technologies and championing their adoption to further consolidate technology choices.
• Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation.
• Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies.

The Rewards:

There’s a reason people can’t stop talking about ! Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of best-in-class Sky VIP rewards and experiences

How You’ll Work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We’ve adopted a hybrid working approach to give more flexibility on where and how we work. You’ll find out more about what this means for this role during the recruitment process.

Your Office Base:

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

At Sky we don’t just look at your CV. We’re more passionate about who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.

Water Softener Service Engineer Surrey Field-Based Role

Our client in Surrey is looking for a dependable and hands-on individual to join their team as a Water Softener Service Engineer. This is a practical, customer-facing role ideal for someone who enjoys fieldwork and problem-solving.

Key Responsibilities:

• Carry out routine maintenance and servicing of domestic water softeners
• Replace drinking water filters and maintain system performance
• Deliver water treatment products, including salt, to customers
• Diagnose basic system faults and ensure equipment operates efficiently
• Provide professional, friendly on-site customer support
• Complete service records accurately and maintain high standards of workmanship

Requirements:

• Full, clean UK driving licence
• Practical, technically minded approach with strong manual dexterity
• Excellent problem-solving and organisational skills
• Good communication and customer service abilities
• Self-motivated, reliable, and able to work independently
• Must be over 25 years old (insurance requirement)
• Level 2 NVQ in Plumbing is advantageous but not essential

Whats on Offer:

• Full training provided
• Monday to Friday, 8:00am 5:00pm
• Base salary £30,000 per annum + performance-related bonus

Smart Search Technical is a specialist recruitment company operating in technical engineering sectors across the UK & beyond. Founded in 2024, our mission is to simplify the recruitment process for both job seekers and employers, leveraging our extensive knowledge, connections and experience.

By applying for this position, you consent to be contacted by our organisation if your qualifications align with the requirements for any role we represent.

* An excellent opportunity for service engineers from a range of backgrounds (including photocopier and ATM) to get their first role within the medical field service sector\

Overall Earnings £36,000
Basic Salary £33,000
Bonus 10%
Company Car or Car Allowance
Pension (5% employer contribution)
Healthcare
Phone, Laptop and iPad
27 Days Holiday Plus Bank Holidays
Company Credit Card
Opportunities To Progress Into More Senior FSE Roles In The Future
The Role – Junior Field Service Engineer, Medical Diagnostics

This market leader seeks to recruit a technically motivated and customer focused Junior Field Service Engineer, responsible for:

The service, installation, breakdown, repair and calibration of a wide range of sophisticated medical laboratory diagnostics systems, utilised within pathology departments, NHS laboratories and clinical chemistry environments
The successful applicants will support clinical chemistry and blood diagnostics products located at customer sites
Your Background – Junior Field Service Engineer, Medical Diagnostics

To succeed in this exciting role, you must be able to demonstrate:

A competent background in a customer facing field service engineering capacity gained within any high value capital equipment environment
Applications are encouraged from engineers with a broad range of backgrounds, including photocopiers, ATM, ex forces engineers (medical & dental, weapons systems, radar) and a wide range of other electronic or electro-mechanical sectors
A qualification in engineering, electronics or a science based subject to a minimum of ONC level, City & Guilds or NVQ
Applicants are welcome from field service engineers from a broad base of sectors, as full and comprehensive product training will be provided
The Company - Junior Field Service Engineer, Medical Diagnostics

Well respected supplier of sophisticated medical diagnostics systems, trusted by healthcare professionals to accurately diagnose and test patients for a wide range of medical conditions and diseases
This instantly recognisable brand leader supplies a wide range of innovative diagnostic based laboratory and medical systems to the healthcare sector, and offers ‘best in class’ solutions across their range of products and systems, which include applications for microbiology, immunodiagnostics, molecular diagnostics and blood bank screening
At the core of their business lie product innovation, excellent customer service and good people
This vacancy is being advertised by TRS Consulting. The services advertised by TRS Consulting are those of an employment agency and / or employment business

Field Service Engineer – White Goods Repair

Wirral

Monday – Friday 37.5hr – flexible start time

£35,000 - £36,500

• OTE c£5,000 in overtime and commission

Company van supplied – private use available
Pension 6% employer – 3% employee
25 days holiday + after 2 full years, this will increase to 26 days and will increase by a day each year, to a maximum of 29 days
Full training given
Full tools supplied
Staff discount
Company

B/S/H (Bosch, Siemens, Hausgeräte) are one of the UK’s leading suppliers of world class white good products. B/S/H have a history of over 130 years of success, they are a global leader in technology and are renowned for quality, precision and sustainability.

Their field service team in the UK is 350 strong and is continuing to grow due to the demand of their products, this is a great time to join a dedicated group with the potential to progress in to

Joining B/S/H will give you job security, a fantastic training programme, a good salary with further earning potential and company that takes pride in its employees.

Role

As a Field Service Engineer, you will travel to customers homes, diagnosing and repairing a variety of household appliances such as washing machines, dishwashers, refrigerators, fridges and more.

You’ll play a vital role in delivering outstanding customer experiences, ensuring the clients’ homes are equipped with reliable, functioning appliances.

Performing repairs efficiently while maintaining high quality standards
Providing exceptional customer service by communicating clearly, answering questions, and ensuring customers feel heard and valued
Explaining issues and solutions to clients in an easy-to-understand manner
Ensuring all work is documented properly
Maintaining a professional and friendly demeanour to build trust and long-term customer relationships
Skills & Experience Required

Experience as an engineer
Any background considered
White Goods experience desirable
Strong commitment to customer service
Ability to work independently and manage time effectively
Friendly, professional with strong communication skills
Full UK driving license
Benefits

World renowned employer
Great basic salary
Fantastic training
Opportunity to increase salary through training
Overtime and commission available
How to apply:

Please click “apply” or for further information, please contact Andy Crewe at ATA Recruitment, please email me an up to date copy of your CV to

ATA is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation

A Customer facing Technical Project Manager with proven commercial experience encompassing electronic hardware, software and/or system design will work closely with clients technical teams to deliver the very latest radar and surveillance systems.

Competitive salary on offer + Hybrid working (3 days office / 2 WFH) and generous benefits. A great opportunity for a hands-on self-motivated Senior Electronics Engineer with proven customer facing experience and some management experience, who is now seeking their next career step.

The successful Customer facing Technical Project Manager will work closely with technical, commercial and internal sales teams as well as communicating with customers technical teams; taking responsibility for generating and managing project plans for external projects whilst ensuring on time delivery. Youll need to understand the challenges that come with the integration of complex electronic equipment which operates in difficult environments.

Key Requirements for the Technical Project Manager include:

• Youll hold a minimum of a Bachelors Degree in Electronics or similar discipline.
• Proven customer facing experience and excellent communication skills.
• Strong hands-on commercial experience of electronics, software and/or systems design.
• Some Project Management experience and familiarity with PM tools and software.
• Excellent organizational and documentation skills.
• Great to have exposure to radar and/or surveillance systems / sensor technology.

A competitive salary package will be offered (depending on experience), with Hybrid working (3 days office per week / 2 WFH), Private Healthcare, 25 days holiday (and option to purchase more, Pension (employee 4% / employer 5%), free refreshments, Life Assurance and training and development support.

ARE YOU THE ONE?

This isn’t just another technical role.As our Technical Solutions Consultant, you’ll be the technical authority behind Samsung’s Mobile B2B Enterprise Mobility portfolio, the trusted expert who turns complex challenges into winning solutions.

You’ll sit at the intersection of technology, commercial strategy, and customer relationships, operating with real autonomy to drive some of the biggest and most complex enterprise opportunities in the business

If you’re the person in the room who makes the complex look effortless, who customers turn to when it matters most APPLY NOW!

WHAT YOULL BE UP TO

• Own and lead technical engagements, from complex requirements gathering to proof of concept delivery, influencing design decisions at the highest level
• Act as technical lead on bids, proposals, and major commercial opportunities, partnering closely with Sales to shape and close business
• Facilitate advanced workshops with enterprise IT, security, and architecture teams and present compelling solutions to C-suite and director-level stakeholders
• Shape Samsung’s B2B product roadmap by translating real customer insight into actionable feedback for product and marketing teams
• Build and maintain long-term trusted relationships with enterprise customers and partners, representing Samsung at industry events and trade shows
• Govern technical delivery across the MX (Mobile Experience) Samsung UK B2B portfolio, producing high-quality documentation and strategic reporting for senior leadership

ARE YOU OUR PERFECT PARTNER?

• Youre degree qualified in Computer Science, Engineering, IT or a related discipline, or powerfully qualified by experience
• You have deep knowledge of Android/Wear OS including app development, OS security, Mobile Device Management (MDM) and Android Enterprise
• You have hands-on experience with Samsung’s B2B portfolio and Knox security, you know this ecosystem inside out
• You have a proven track record in B2B technical pre-sales or consultancy, with the confidence to lead in ambiguous, high-stakes customer situations
• Youre an exceptional communicator, equally comfortable facilitating a technical deep-dive or presenting a business case to the board
• Youre dynamic, commercially aware, and ready to operate with autonomy across the UK’s most significant enterprise mobility opportunities

WHAT YOU CAN EXPECT FROM US

• Competitive Salary: £70,000 - £90,000 Per Annum + 10% Bonus + Company Car
• Company Sick Pay + Life Assurance: 4 times your annual salary
• Access to a range of discounts and perks across our key partners & beyond
• Development Opportunities

WHO ARE WE?

Blue Square combines best-in-class retail solutions, seamless product activation and flexible staffing that empowers brands to

maintain control of their customer experience across their distribution channels.

BUILD LOVE. GROW SALES. INCREASE LOYALTY.

POINTS TO NOTE:

• Reasonable adjustments: We would like you to perform at your best at every stage of our recruitment process. Please contact us using if you require any adjustments that would support you throughout your application
• Whilst we strive to adhere to our closing dates, we may close the vacancy early based on interest or the progression of the role
• Please note this is an advertfor our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Blue Square
• If youre an internal candidate, remember to use your company email address to apply
• Flexible working: We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.

Carbon60 is recruiting for a Site Supervisor (No Staff Responsibility) to support on-site maintenance operations at a large industrial customer site in Highbridge.

ROLE: Forklift / Reach Truck Service Engineer

CONTRACT TYPE: Permanent

LOCATION: Yeo Valley, Highbridge

WORKING PATTERN: Full-time, Monday to Friday

HOURS: 08:00am - 16:30pm

8-hour days

THE ROLE:
The Site Supervisor will act as the sole resident engineer and first point of contact for the customer on-site, ensuring that fleet performance standards and service levels are consistently achieved.

This is a hands-on role combining maintenance, customer service, reporting, and site responsibility, requiring strong electrical knowledge, autonomy, and excellent communication skills.

The site consists of:

• 9 Reach Trucks
• 20-30 Powered Pallet Trucks (PPTs
• A small number of Under Pallet Carriers (UPCs)
• Some automation on site

This is an exciting opportunity for an experienced engineer looking to take ownership of a resident site.

KEY RESPONSIBILITIES:

Act as first point of contact for the customer on site

Perform preventative maintenance on materials handling and ancillary equipment

Diagnose, repair, and service equipment efficiently

Complete accurate service reports and time sheets

Manage and control on-site parts stock

Maintain strong customer relationships and meet contractual service levels

Liaise with after-sales office regarding repair times and updates

Identify chargeable work and follow up opportunities

Ensure compliance with all company and customer health & safety procedures

Support continuous improvement initiatives on site

Participate in customer review meetings where required

SKILLS & EXPERIENCE REQUIRED:

Strong electrical bias (all-electric fleet)

Background in MHE (Materials Handling Equipment) preferred

Consideration given to candidates from automotive, HGV, mobile plant, forklift, or ex-forces vehicle engineering backgrounds

Comfortable working independently as the sole engineer on site

Experience in customer-facing environments

Good administrative and paperwork skills

Ability to manage workload effectively and prioritise tasks

Experience mentoring apprentices or junior engineers beneficial

Clean driving licence preferred

ADDITIONAL INFORMATION:

First stage interview via Teams

Second stage interview on-site including site tour

Opportunity to take ownership of a mid-size automated site

Excellent opportunity for an experienced engineer ready for a more autonomous, responsible role

If you are an experienced electrically biased engineer looking for a stable Monday-Friday role with site ownership and customer interaction, we would like to hear from you.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

£65,000 - £70,000 DOE + Bonus + Hybrid Working + Company Car + Expenses Paid + Progression + Company Benefits

Chesterfield (Hybrid)

Are you an experienced Technical professional or consultant within the UK water industry looking to lead a newly acquired valve division within a rapidly growing, market-leading engineering group?

Following a recent acquisition, this business is investing heavily in expanding its valve product range across the UK water infrastructure sector. This is a pivotal role where you will take ownership of strategy, drive revenue growth, and act as the senior technical authority for valve solutions within the business.

You will develop and execute sales plans, manage and grow key customer relationships, support tender and specification activity, and provide high-level technical guidance to both clients and internal teams. Working closely with operations, you will ensure projects are delivered smoothly while monitoring market trends and competitor activity to inform strategic decisions.

This role would suit a Technical Valve Specialist or Applications Engineer with strong UK water sector knowledge who is looking for a senior leadership position within a fast-scaling organisation offering genuine progression and long-term growth.

The Role:

• Lead and grow the UK valve product division
  * Develop and execute sales strategy within the water infrastructure sector
  * Manage key accounts and drive new business opportunities
  * Provide technical consultancy and support tender/specification processes
  * Collaborate with operations to ensure successful project delivery
  * Monitor market trends to inform commercial strategy

The Person:

• Proven technical experience within the UK water industry
  * Strong understanding of valve technologies and infrastructure applications
  * Full UK driving licence

If you are interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.

Reference Number: BBBH24101a

Keywords: Technical Sales Manager, Valve Specialist, Water Infrastructure, Utilities, Applications Engineer, Water Industry Sales, Department Lead, Mechanical Engineering, Chesterfield, Midlands, Valves

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C’s, Privacy Policy and Disclaimers which can be found at our website.

Your new company
An opportunity has arisen to join a leading property company who pride themselves on building, owning and managing some of the UK’s best and most sustainable real estate. Their portfolio is high quality commercial properties across the UK, specifically within London urban areas. They look to create properties to deliver positive outcomes for all of their stakeholders on a long-term, sustainable basis.
Your new role

A Technology Business Partner is required to join the organisation to work alongside key business stakeholders to identify and deliver key strategic initiatives focusing on the use of technology. The Technology Business Partner will act as a vital bridge between the technology function and the wider business to ensure that technology solutions are aligned with organisational objects and stakeholder needs.

The Technology Business Partner will be required to build strong relationships across teams, translating business requirements into technology deliverable and championing process improvements that drive efficiency and innovation. The role will involve collaborating with software development and service teams, facilitating user acceptance testing, and supporting the delivery of training and documentation for end users.

Key responsibilities will involve building relationships with the wider business to bridge the gap with technology. Develop requirement documentation which will translate business needs into requirements to be understood by the solution development team. The Technology Business Partner will also deliver training and construct training documentation for end users of systems.

What you’ll need to succeed

• Strong experience gained in a Technology/ IT Business Partner role previously
• Knowledge of system testing and software quality assurance best practices and methodologies
• Proficient with software applications, including MS Word, Excel, PowerPoint and Jira is nice to have
• Strong stakeholder engagement skills and experience of working with multiple stakeholders across a variety of business areas & technology
• Ability to analyse plans, status and develop and deliver presentations.

What you’ll get in return
Basic salary of 60K
15% non-contributory pension
Hybrid working
What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at (url removed)

Junior Project Manager

Hybrid - London - 3 days a week

35,000 - 40,000 + Bonus & Benefits

Our client is a FTSE 100 organisation that invests in and scales businesses across a diverse range of sectors. They’re looking to appoint a Junior Project Manager to join their Digital Solutions team. Reporting into the Chief Architect, this will be a hands-on delivery role focused on supporting and driving a portfolio of technology initiatives across the group.

You’ll need to have experience working on a portfolio of technology projects as opposed to larger transformation projects. You’ll be comfortable working and managing multiple stakeholders. You must be able to scope and track projects from planning through to delivery.

We’re looking to speak with candidates who.

• 1-3 years’ experience delivering technology projects
• Experience managing multiple initiatives rather than a single large-scale transformation
• Comfortable operating in a complex environment with senior stakeholders
• Strong documentation, governance and financial tracking capability

This is a great opportunity for someone looking to exposure to digital innovation projects within a complex global environment.

Location: Ringwood, Hampshire + non-contractual hybrid home working

Salary: £40,000 £45,000 DoE + Profit Share + Benefits

Hours: 37.5 hours per week

The Role

Are you an experienced ISO and Compliance Manager, who ensures an organisation maintains full adherence to all statutory, regulatory, contractual, and certification based obligations. This is a key role in overseeing multiple ISO management systems, data security and privacy frameworks.

Duties Include:

• Managing, maintaining, and continually improving ISO 9001, ISO 27001, ISO 20000, and ISO 14001 management systems.
• Coordinating internal audit schedules.
• Supporting external surveillance / recertification audits.
• Maintaining controlled documentation and evidence of conformity.
• Leading the annual DSPT submission and maintaining DSPT evidence libraries.
• Planning and coordinating Cyber Essentials Plus certification and audit activity.
• Supporting organisational risk management and maintaining relevant registers.

Skills and Experience:

• 3+ years experience in a similar role.
• Ability to work independently and in a fast paced team environment.
• Strong knowledge of ISO frameworks and audit processes.
• Experience with DSPT, CE+ and regulatory compliance.
• Excellent documentation, audit, and evidence tracking skills.
• Strong organisational and communication abilities across technical and non technical teams.
• Experience in risk management, environmental compliance, or insurance (desirable).
• High attention to detail with evidence based working.
• Analytical mindset with the ability to turn regulatory requirements into practical processes.
• Proactive, positive attitude with strong ownership.

The Package:

• Company Profit Share (first £3,600 is tax free).
• 22 days annual leave plus bank holidays, increasing with your length of service.
• Birthday as additional paid leave.
• Additional paid leave (dependent on company performance).
• Private Medical Insurance, including dental.
• Ongoing training and support.
• Company sick pay policy.
• Pension Scheme.
• Hybrid Working
• Progression opportunities.
• Fresh fruit, the occasional pizza and a posh coffee machine!

Trusted Technology Partnership

Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years.

We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024.

Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.

We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments.

Join our friendly company, where a great team and a positive culture await you.

Location: Ringwood, Hampshire, + hybrid home working.

Salary: £40,000 £45,000 DOE + Profit Share and Benefits

Hours: 37.5 hours per week

Contract: Full time, perm role.

The Role

This is a fantastic career opportunity for an experienced Project Manager who enjoys the challenges of working on multiple projects concurrently, delivering exceptionally high-quality projects for our customers.

• In this role you will engage with customers to help design and deliver projects which fit with their business needs and IT strategies, using PRINCE2 based methodology.
• Responsible for compiling Project Documentation such as: PIDs, Highlight Reports, End of Project Reports etc.
• Managing relationships and communication with end users, customers, internal departments and third-party organisations.
• Managing and reporting project time and cost against budget.
• Ensure project risks and issues are identified, managed & mitigation plans are in place.
• Transition project deliverable into live service.

Skills & Experience

To succeed in this role, you ll need to hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification and have an understanding or experience in some of the technologies being deployed, i.e., Desktop Refresh projects, Server Replacements, Network Infrastructure or Cloud Infrastructure deployments.

• Excellent interpersonal skills
• Excellent time management skills
• Experience managing projects
• Strong verbal and written communication skills, and keen eye on attention to detail
• Advanced Knowledge of Microsoft applications including, MS Excel, Word, PowerPoint and Visio

This role is subject to a standard DBS check.

The Package

• Ongoing training and support
• Company Profit Share (first £3,600 is tax free)
• 22 days annual leave plus bank holidays, increasing with length of service.
• Birthday as additional paid leave.
• Additional paid leave (dependent on company performance).
• Company sick pay policy.
• Pension Scheme.
• Private Medical Insurance including dental.
• Free Parking.
• Hybrid Working after completion of probation.
• Fresh fruit, the occasional pizza and a posh coffee machine!

Trusted Technology Partnership

Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years.

We are an Employee Ownership Trust, a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024.

Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.

We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments.

Join our friendly company, where a great team and a positive culture await you.

Location: Nottingham, (Assessable on public transport)
Salary: £24,500 per annum
Contract: Permanent
Hours: Monday to Friday, 8:30am - 5:00pm (37.5 hours per week with one hours lunch)

We are working with a growing business that is looking to recruit a Service Support Agent to join a large, collaborative support team. This role focuses on providing high-quality B2B technical and service support, acting as a key point of contact for business customers and ensuring issues are logged, managed, and resolved efficiently.

Key Responsibilities:
-Provide first-line service and technical support to B2B customers via phone, email, and ticketing systems
-Log, update, and manage support tickets accurately, ensuring all actions are documented
-Troubleshoot and resolve basic technical and service-related issues, escalating where required
-Liaise with internal technical teams to ensure timely resolution of customer issues
-Maintain a high standard of customer service and clear communication throughout the support process
-Meet agreed service level agreements (SLAs) and performance targets
-Contribute to knowledge bases and process improvements where appropriate
-Work collaboratively as part of a large support team to ensure consistent service delivery

Skills & Experience
-Previous experience in a service desk, helpdesk, or customer support role (B2B environment desirable)
-Strong communication skills, both written and verbal
-Comfortable working with IT systems, CRM or ticketing tools
-Ability to manage multiple tasks and prioritise effectively in a fast-paced environment
-Strong problem-solving skills and attention to detail
-A team-oriented attitude with a willingness to learn and develop technical knowledge

Please get in touch today with your updated CV if you are interested in this role.

Lead Desktop Support Analyst (West Yorkshire)

Salary: £45,000 - 50,000
Working pattern: Full time on site, 5 days per week

Exalto Consulting is recruiting a Lead Desktop Support Analyst to take ownership of day to day deskside support and act as an escalation point for more complex issues. You ll help set standards, coach others, and improve the consistency and quality of end user support.

What you ll be doing

• Leading day to day ticket flow, prioritisation, and service performance against SLAs
• Acting as escalation for complex desktop, laptop, and user services issues
• Coaching and supporting other analysts, improving knowledge sharing and ways of working
• Improving processes, documentation, and standard operating procedures
• Coordinating IMAC activity, device lifecycle work, and site support requirements
• Working closely with wider IT teams and suppliers to resolve issues and prevent recurrence

What you ll bring

• Strong hands on EUC and desktop support experience in a structured support environment
• Advanced troubleshooting across Windows 10/11, Microsoft 365, Active Directory
• Experience with SCCM and or Intune and a solid approach to device management
• Confidence leading by example, coordinating workloads, and supporting team development
• Strong stakeholder skills, able to explain issues clearly and manage expectations

IT Business Relationship Manager - Permanent - Birmingham (Hybrid)

A fantastic opportunity has arisen for an IT Business Relationship Manager to join our Birmingham based global law firm on a permanent basis.

Key Responsibilities

Act as the primary interface between IT and assigned business areas, ensuring technology supports business strategy and objectives.
Build and maintain strong relationships with senior stakeholders, capturing requirements and translating them into clear, prioritised initiatives and business cases.
Align IT strategy and roadmaps with business growth plans, client needs, and operational priorities.
Manage demand across multiple business functions, balancing competing requirements and driving agreed resolutions.
Oversee governance processes to ensure appropriate prioritisation, review, and approval of new technology initiatives.
Act as liaison between business stakeholders and IT teams including Projects, Architecture, Delivery & Operations, and Service Excellence to ensure solutions are aligned and deliverable.
Support portfolio planning and budget alignment, working closely with project leadership to ensure effective project management and delivery.
Ensure new technology solutions are effectively implemented, transitioned into service, and supported by appropriate change and adoption activities.
Lead technology reviews within assigned areas and contribute to design authorities and governance forums.
Develop and manage communication plans to keep stakeholders informed of technology developments, progress, and impacts.
Monitor day-to-day IT service usage within assigned areas, ensuring issues are routed appropriately and user needs are understood.

Key Experience

Minimum 5 years’ experience in relationship-focused roles within a business or IT environment.
Proven track record of managing multiple business demands and developing structured change portfolios.
Experience resolving conflicting requirements and achieving stakeholder alignment.
Demonstrated experience working with senior leadership to understand and influence business strategy.
Strong ability to present technology opportunities and concepts to non-technical stakeholders.
Experience supporting governance frameworks, prioritisation processes, and architecture alignment.
Knowledge of change management principles and ensuring effective adoption of new technology solutions.
Relevant certifications such as BRMP or CBRM are advantageous

IT Business Relationship Manager - Permanent - Birmingham (Hybrid)

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business