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Overview
Looking for top Technical Account Management jobs? Discover the latest openings tailored for Technical Account Managers on Haystack, your trusted IT job board. Whether you’re seeking roles in client relationship management, technical support, or strategic account growth, explore rewarding careers that bridge technology and customer success. Start your next Technical Account Management job search here and connect with leading tech employers today!
Fire & Security Service Engineer (Manchester)
Reed Specialist Recruitment
Multiple locations
Hybrid
Junior - Mid
£30,000 - £40,000
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Location: Field-based across Manchester, Bolton and Oldham
Job Type: Permanent, Full-time
Salary: Competitive (Details provided upon application)Join a national leader in security and fire solutions, as a Fire & Security Service Engineer. This role involves carrying out planned preventative maintenance (PPM), compliance testing, remedial repairs, and reactive fault finding across fire detection and electronic security systems in commercial and public sector sites in Reading.

Day-to-day of the role:

Deliver PPM servicing and inspection of addressable/conventional fire alarm systems as per BS 58391:2025, including full system testing, documentation, and certification over a 12-month period.
Conduct routine servicing and statutory testing of emergency lighting systems, diagnosing faults, and completing repairs or replacements while ensuring compliance with BS 5266 and other relevant safety standards.
Perform planned preventative maintenance on access control systems to ensure optimal performance and early identification of potential failures.
Service and maintain fire and intruder alarms to PD 6662 / EN 50131 requirements, including diagnostics on signalling paths and batteries, and maintain records to insurer/NSI expectations.
Maintain and test CCTV systems in line with BS EN 62676 application/maintenance guidance, including detector activated systems where applicable.
Provide reactive callouts, aiming for first-time fixes, commission minor remedials/small works, and escalate complex issues with clear evidence and reports.
Produce accurate digital service reports, asset updates, cause and effect confirmations, and provide customer training at handover.
Participate in a structured callout rota with standby/overtime, planning your day efficiently across a localised patch.Required Skills & Qualifications:

Proven service/maintenance experience in at least three of the following: fire, emergency lighting, intruder, CCTV, access control, with confident fault-finding and customer communication skills.
Working knowledge of BS 58391:2025, PD 6662/EN 50131, and BS EN 62676.
Full UK driving licence.
Electrical experience.Desirable:

FIA Level 3 pathway - Advanced Maintainer (or equivalent); ECS/CSCS; IPAF/PASMA.Benefits:

Vehicle, fuel card, tools, PPE, tablet/phone + structured training (FIA & manufacturer).
25 days’ holiday + Bank Holidays, pension, life assurance, and localised patches.
Competitive standby and callout rates, with overtime opportunities.To apply for the Fire & Security Service Engineer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role

Engineering Manager - IT & Telecoms
Digicomm 360
Bolton
In office
Senior - Leader
£35,000
RECENTLY POSTED

Job Title: IT Engineering Manager

Location: Bolton

Salary: From £35,000, depending on experience

Job Type: Permanent, Full Time - 08:30 - 17:30

About us:

At Digicomm 360, we deliver practical IT and telecoms solutions that help organisations across the UK work efficiently, whether in the office, remotely or hybrid. Based in Bolton, we offer hands on local support backed by strong remote capabilities. We’re a collaborative, customer focused team with a genuine passion for technology and a commitment to doing the right thing.

We’re seeking a dynamic, enthusiastic individual to lead our IT Engineering Team. Reporting to the Managing Director, you’ll oversee high‑quality service delivery across IT, telecoms, connectivity and cloud platforms, acting as a senior escalation point while providing strong technical leadership. This role blends technical expertise, customer service excellence and people management to drive continual improvement across the team.

About the role

Act as the senior technical escalation point for complex IT, telecoms, cloud, and network issues.
Oversee RMM dashboards, patching, AV, alerts, automation and compliance related maintenance.
Ensure best practice configuration, security, and lifecycle management of all client systems.
Support the standardisation of processes, technical documentation, and engineering workflows
Deliver and oversee IT and telephony projects, including:
Microsoft 365 migrations and modern workplace deployments
Intune and CIPP onboarding, policies, and automation
Hosted and on premises telephony systems
Connectivity installations (FTTC, FTTP, leased lines, SIP circuits)
Server upgrades, virtualisation deployments, hybrid environments
Network installations (firewalls, routers, switches, WiFi APs)
Manage project scopes, timelines, resources, dependencies and successful completion.
Attend client meetings and provide senior technical guidance.
Support account management through service improvement and solution recommendations.
Assist with vendor management, procurement and license renewals.
Promote cyber security best practices and ensure compliance.
Contribute to continual assessment and refinement of service quality, delivery, SLAs, and internal processes.About you

IT Infrastructure & Systems

Experience with Windows Server administration (on prem, hybrid, virtual).
Virtualisation technologies: Hyper V, VMware.
Backup solutions: e.g., Veeam, Datto, Acronis.
Domain hosting, web hosting and platform management (cPanel/Plesk).
Strong DNS understanding: A, MX, CNAME, TXT, SPF, DKIM, DMARC.Microsoft Cloud / Modern Workplace

M365 portal administration: user provisioning, policies, licensing and security.
Strong understanding of Teams, SharePoint and OneDrive.
Microsoft licensing knowledge and experience managing tenant configurations.
Endpoint Manager / Intune device management.
Exposure to CIPP or similar MSP automation frameworks.
Familiarity with Microsoft Copilot and AI assisted productivity tools.Telephony & Unified Communications

Experience with both on premises and hosted telephony systems.
Understanding of SIP trunks, call routing, PBX platforms and principles.
Experience with Teams Phone, call queues, auto attendants.
Hands on knowledge of VoIP deployments and troubleshooting.Networking & Connectivity

Experience with business connectivity services: FTTC, FTTP, leased lines, SIP circuits.
Skilled with network devices such as:
SonicWALL & Watchguard firewalls
UniFi networking
Netgear Switches
Managed switches, routers, and security appliances
Strong understanding of VLANs, routing, firewalling, NAT, subnetting.
Experience with Wi Fi infrastructure (APs, controllers, heatmapping, diagnostics).MSP Tooling & Device Management

Experience with RMM platforms (monitoring, patching, AV, automation).
Microsoft ticketing system.
Antivirus/EDR platforms and security tooling.
Software deployment, remote management and automation at scale.
Exposure to:
Email signature software (e.g., Exclaimer)
Mail protection/security tools
Password ProtectionLeadership & Professionalism:

You are an inspiring role model who can motivate a team and drive efficiency. You possess the communication skills to translate complex technical concepts into clear professional advice for stakeholders. You are comfortable managing performance, setting development goals, and ensuring all operations adhere to company policy and H&S standards.

What we offer

Competitive Salary
Workplace Pension (subject to eligibility criteria)
20 days per annum plus bank holidays
Ongoing Training and Development
Free secure car parkingIf this sounds like you please hit apply to put yourself forward for the role!

IT Engineering Manager, IT Support Manager, Technical Support Manager, Infrastructure Manager, MSP Manager, IT Operations Manager, Senior IT Engineer, Technical Lead, Service Desk Manager, Network Manager, Systems Manager, Senior Systems Administrator, Telecoms Manager, M365 Consultant, IT Project Manager

Senior Product Manager, SaaS, Cloud, Ucaas
Jam Management Consultancy ltd
Binfield
In office
Senior
£90,000 - £120,000
RECENTLY POSTED

Senior Product Manager

Location: Bracknell, Berkshire
Sector: SaaS | Cloud Communications | CX | Contact Centre Technology

Overview

Our client is seeking an experienced Senior Product Manager to join a growing product leadership team responsible for delivering enterprise-grade SaaS and cloud communications solutions.

This role sits within a modern Agile development environment and requires a commercially aware Product Manager capable of balancing technical delivery, customer requirements and business strategy.

The successful candidate will operate as Product Owner within Agile development teams, steering product direction, prioritising development backlogs and guiding cross-functional stakeholders to ensure product releases deliver measurable commercial value.

Location

The role is based at the company’s Bracknell, Berkshire headquarters.
Travel within the UK and internationally may be required.

Key Responsibilities

Product Ownership & Delivery

• Act as Product Owner within Agile development sprints
• Manage, refine and prioritise the product backlog using JIRA
• Translate business requirements into clear product features and development priorities
• Make informed product design decisions aligned to platform architecture
• Ensure development teams deliver sprint commitments
• Manage conflicting priorities and customer escalations where required

Product Strategy & Commercial Focus

• Ensure product developments align with overall business strategy and commercial objectives
• Contribute to the definition and maintenance of the quarterly product roadmap
• Support the successful adoption of new product features and platform enhancements
• Balance technical delivery with commercial priorities and customer value

Cross-Functional Collaboration

• Work closely with Engineering, Sales, Solution Consultants, Project Management and Marketing teams
• Provide product expertise to support sales bids and technical discussions
• Share delivery timelines with project and implementation teams
• Collaborate with engineering teams to prioritise defects, improvements and enhancements
• Ensure product updates are effectively communicated to customers and stakeholders

Customer Engagement

• Deliver product update webinars and demonstrations
• Lead quarterly product roadmap sessions
• Host user forums and gather structured product feedback
• Engage directly with customers to shape future product development

Experience & Skills

• Degree educated or equivalent professional experience
• 3–5+ years’ experience in Product Management
• Strong Agile delivery experience, ideally operating as Product Owner
• Experience using JIRA or similar Agile development tools
• Experience within telecommunications, cloud communications or enterprise SaaS environments
• Contact centre or CX technology exposure desirable
• Strong commercial awareness and decision-making capability
• Excellent communication, presentation and stakeholder management skills
• Ability to balance strategic product thinking with hands-on delivery

Profile

The successful individual will be structured, commercially aware and comfortable operating within a collaborative Agile environment. They will bring the ability to translate technical capability into commercially valuable product outcomes while working closely with engineering, customer and commercial teams.Degree 2:1 or above, with solid pre-University

Software Support Engineer
Erin Associates
Preston
Hybrid
Junior - Mid
£25,000 - £26,000
RECENTLY POSTED

Software Support Engineer – Preston - Hybrid working
Application support, SQL, Software Support, Preston, Lancashire, North West

This advanced solutions provider requires a driven and self-motivated Software Support Engineer to join their busy technical services team and motivate those around them. They are based in Preston and are operating a hybrid working model. The key to this role is customer service and hence you will be a good communicator with plenty of energy and enthusiasm.

The Software Support Engineer will be responsible for:

Software support for critical business systems of business customers
Deployment & configuration of software applications, meeting customer requirements, delivering error free deployment and configuration
Handling customer incidents, problems and requests within strict Service Level Agreements
Answer questions from customers about the features and capabilities of the supported Applications
The following skills and experience are required:

Ability to multi-task in a pressurised environment
Knowledge and experience of Software Deployment
Problem analysis and solving
Supporting bespoke application
Knowledge and experience of system monitoring solutions
Excellent communication skill whilst developing effective working relationships with both internal and external customers
SQL database experience is advantageous
The company have an excellent reputation within their sector. They really look after their employees by offering structured training, the opportunity to develop your technical knowledge and a clearly defined career path. On top of this, they offer excellent remuneration including an incentive scheme to truly recognise and reward their staff.

If you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks.

Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustments at any stage of the application process. Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy

Project Manager
April Recruitment
Andover
Hybrid
Mid - Senior
£37,000 - £40,000
RECENTLY POSTED
TECH-AGNOSTIC ROLE

We are working with a reputable client based in Salisbury who require a Project Manager to join their team.

The position is a permanent role paying £37,000 - 40,000 per annum (DOE)

Location: Salisbury Office and Worldwide Travel

Working Hours: Monday - Friday 9.00am - 5.00pm

28 days holiday (including bank holidays)

The ideal candidate will have experience working as an Exhibition Stand Project Manager, capable of working on multiple projects at one time.

Key Responsibilities:

* Manage projects from start to finish, ensuring client expectations are met.

* Liaise with internal teams and suppliers to deliver high-quality builds.

* Oversee production of technical drawings, fabrication lists, and build instructions.

* Oversee on-site installations and ensure compliance with H&S, CDM, and RAMS regulations.

* Liaise with clients, supplying project updates, managing expectations and providing an excellent service throughout.

* Travel in the UK and internationally to ensure project delivery.

Key Requirements:

* Must have previous experience working as a Project Manager on exhibition stand projects.

* Excellent communicational and organisational skills.

* Excellent attention to detail

* Must be able to travel when required

If you are interested in the role or would like further information, please apply with an updated CV

Building Automation Project Manager
Clear Engineering Recruitment
Nottingham
Hybrid
Senior - Leader
£60,000 - £70,000
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Data Centre Automation Manager

If you’re passionate about leading complex automation projects that keep the world’s digital infrastructure running, this is your next move.

In this role, you’ll oversee the full lifecycle of PLC/SCADA automation projects and service contracts across cutting-edge data centre environments. From large-scale upgrades to continuous performance optimisation, you’ll ensure automation systems are reliable, efficient, and future-ready.

You’ll work at the intersection of project delivery, technology, and leadership, managing skilled engineers and collaborating with global clients who demand the highest standards of performance.

Midlands

£60,000 - £80,000
Yearly Bonus
Car Allowance
Hybrid Working
Pension
Healthcare

Responsibilities:

Lead the delivery of automation and control projects across multiple data centre sites in the Midlands region.
Oversee design, installation, and commissioning of PLC/SCADA control systems (Siemens, Rockwell, or Schneider platforms).
Manage ongoing service contracts, ensuring uptime, resilience, and compliance with data centre standards.
Coordinate with internal engineering teams and external partners to deliver projects on time and within budget.
Provide technical leadership, mentoring, and direction to project and service engineers.
Develop automation strategies that improve system performance, energy efficiency, and scalability.
Act as a key client interface, ensuring customer satisfaction and long-term relationships.

Required Experience:

Proven background managing automation or control system projects within data centres, industrial facilities, or other mission-critical environments.
Strong understanding of PLC, SCADA, and industrial communication networks.
Experience leading multi-disciplinary teams across project delivery and service operations.
Excellent client-facing and commercial management skills.
Strong technical foundation in system integration, commissioning, and controls design.
Ability to work autonomously, make confident decisions, and drive continuous improvement.

INDUK

Project Manager - Utility Diversions
HAYS
UK
In office
Mid - Senior
Private salary
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Project Manager - Utility Diversion

Utility Project Manager – Major Infrastructure Project (Milton Keynes)Location: Milton Keynes / Aylesbury
Contract Type: Full-Time and Ongoing
Are you an experienced Utility Project Manager looking to take on a high-profile role in a major infrastructure project? We’re seeking a dynamic professional to lead and deliver multiple utility diversion schemes on time, within budget, and to the highest safety standards.
The RoleYou will be responsible for:

  • Managing the delivery of utility diversion projects including water, gas, electric, and communications assets.
  • Ensuring compliance with Health, Safety, and Environmental regulations.
  • Preparing documentation to mobilise contracts to site.
  • Leading project teams and representing the contractor at client meetings.

What We’re Looking For

  • Proven experience in utility diversions and project management.
  • Strong leadership and stakeholder management skills.
  • Ability to work under pressure and meet deadlines.

Essential Requirements

  • CSCS Card - White
  • Full UK Driving Licence
  • Ability to travel around large site (site car provided)

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

4745554

Digital Site Operations Manager
Meritus Talent
Gloucestershire
In office
Senior - Leader
£30/hour - £35/hour
RECENTLY POSTED

MERITUS are recruiting for a Digital Site Operations Manager to join our client in supporting IT/OT site relationships and procedures. We are not looking for someone who has specialist hands on IT experience, but someone from an IT background who can be a focal point of digital organising for a leadership team.

DIGITAL SITE OPERATIONS MANAGER - INSIDE IR35 - £35 PER HOUR - FILTON, UK - 9 MONTHS - SINGLE STAGE INTERVIEW PROCESS

This is a high-impact Digital leadership role Embedded within one of the UK’s most advanced aerospace manufacturing environments.

Based at the Filton Plant - home to A400M wing assembly, A350 gear beam production, Wing Technology Development Centre and Additive Manufacturing capability - you will act as the senior Digital partner to plant leadership.

The Opportunity

You will own the Digital relationship with Operations.

Not as support.

As a strategic enabler.

You will shape and deliver the plant Digital roadmap, protect operational continuity, drive digitalisation, strengthen OT cybersecurity posture, and ensure Digital investment delivers measurable production value.

This is a role for someone who understands that in aerospace manufacturing:

  • Downtime is expensive.
  • Cyber risk is operational risk.
  • Legacy systems slow innovation.
  • Governance matters.
  • Change requires influence.

What You Will Own

  • Full Digital stakeholder leadership for the Filton Plant
  • Site-level Digital roadmap aligned to production strategy
  • Demand management and prioritisation
  • Coordination of SAP, infrastructure, digital workplace and shopfloor deployments
  • OT cyber maturity improvement
  • Incident governance (RCA, PPS, MTTR reduction)
  • Supplier performance management
  • Legacy system decommissioning
  • Digital4Operations community leadership

You will operate at the intersection of:

  • Operations
  • Maintenance
  • Cyber Security
  • IT/OT
  • Central Digital Product Lines

What We’re Looking For

  • Strong background in Digital/IT leadership within industrial manufacturing
  • Experience working in live production environments (aerospace preferred)
  • Exposure to IT/OT convergence
  • Understanding of operational cyber risk
  • Proven stakeholder management at senior plant level
  • Ability to challenge status quo and drive change
Boiler Gas Refrigeration Engineer Advisor
Start Monday
Swindon
Hybrid
Junior - Mid
£40,000 - £41,558
TECH-AGNOSTIC ROLE

Technical Advisor

Boilers & Heat Pumps

Are you a Gas Engineer, Boiler Engineer, Air Conditioning Engineer, or Refrigeration Engineer?
Interested in an office-based & hybrid role?Our client is an established Manufacturer within the domestic heating sector, who are seeking an additional member to join their Technical Support team!

The Role

With their Heat Pump range having been established for a number of years, they are now seeking a Technical Support Engineer who can provide technical support to engineers, installers and end users, with a focus on Heat Pumps, but also boilers, cylinders & controls.

The role is based within their offices near Swindon three days a week, with the option of working from home two days a week.

Responsibilities

Taking calls from engineers or installers on site for in warranty products, offering technical support and diagnosing faults whilst engineer is on site.
Progress calls for products covered by the manufacturer’s warranty to either the onsite engineer or to the customer services team to allocate.
Dealing with customer/installer issues, offering solutions and autonomy to rectify the issue as diplomatically as possible.
Update the database with notes & details regarding interactions with end users, Installers and engineers.
Answer technical related emails that are sent into the departments email address.
Monitor & identify fault trends and communicating within the department.Your Experience

You will be an Engineer with a solid technical aptitude as either:

Heating Engineer, Boiler Engineer, Gas Engineer, Heat Pump or Renewable Engineer, Refrigeration Engineer or Air Conditioning Engineer

You will be:

Organised and capable of multi-tasking
Interested in emerging renewable technology & keen to undertake initial and continued training
Computer literate (able to use email, documents, etc)
Seeking an office based technical support roleHours & Remuneration

Hybrid based - Swindon offices 3 days a week, and home based 2 days a week.]

Monday to Thursday 7.30am to 4.30pm or 9am to 6pm (alternating)

Friday 7.30am to 4pm or 8.30am to 5pm (alternating)

One Saturday morning a month after training (8.30am to 1pm) paid at Overtime

Salary circa £40,000 plus associated benefits.

Interested in discussing the role or applying? - then contact Dan at startMonday now.

Experience; Gas Engineer, Heating Engineer, Gas Technician, Boiler Engineer, Worcester Bosch Engineer, Vaillant Engineer, Viessman Engineer, Baxi Engineer, British Gas Engineer, Homeserve, Heat Pump Engineer, Refrigeration Engineer, Air Conditioning Engineer

Procurement & Contracts Administrator
Morson Edge
UK
In office
Junior - Mid
£15/hour - £16/hour
TECH-AGNOSTIC ROLE

Our large construction and civil engineering client are seeking an experienced Administrator to join their IT and Asset Management Team on a 12 month contract assignment based out of their office in Kings Langley.

The position is for a Procurement and Contracts Administrator and below is the role specification:

Asset Management - the management of asset information in a timely manner with accuracy and other related administrative tasks…
The creation (on going maintenance) of asset records in ERP Systems (such as JD Edwards and Lotus Notes based applications) and other systems
On/off hiring assets within the business
Periodic reviews/audits of asset records (such as their location, correct charging occurring, etc)
Managing distribution/use of certain Software Licenses

JLM (Joiners, Leavers & Movers)
Administration of the distribution or collection of assets (Equipment used by people, such as laptops)

Call off orders for specific suppliers
Administration of Fault Calls/Warranty replacements
Cellular Assets
Sim activations/cancelling and queries
Adhoc requests for phones and tablets
Usage analysis

Other Administration tasks for department and wider/entire business
The creation of requisitions and conversion of approved requisitions into orders for all DTS (Digital Technology Services Dept) requirements and services and liaison with suppliers
Receipting and matching (for DTS budgets)
Charge notes

Skills will need to include:
Strong administrative mindset
Attention to detail
Can self-manage tasks and workload
Strong communication skills (internally and externally)
Strong Excel and other M365 technologies
Can work under pressure and to deadlines/milestones
Ability to speak to and develop relationships with internal stakeholders each day

Role will require a successful DBS check once the role is offered

SC Cleared Delivery Manager - Technology / Finance Systems
Lorien
London
In office
Senior - Leader
Private salary

SC Cleared Delivery Manager (Technology / Finance Systems) We are seeking an experienced Delivery Manager to join a high-performing Technology division within a major UK organisation. This team is responsible for delivering resilient, secure, and high-quality technology solutions that underpin critical financial and operational services across the enterprise. In this role, you will sit within the Finance Systems Solutions (FSS) domain - a division responsible for maintaining, improving, and innovating the technology services that support complex financial and banking processes. These systems are essential to the organisation's mission and require exceptional delivery discipline, stakeholder management, and end-to-end programme oversight. About the RoleAs a Lead Delivery Manager, you will drive the successful delivery of projects and programmes where the FSS domain is the lead. This includes managing cross-domain dependencies, coordinating technical teams, and ensuring solutions land safely into live environments.You will also occasionally act as a Project Manager for smaller initiatives run within the domain, taking responsibility for planning, funding, governance, and execution.You will own delivery from discovery through to implementation, ensuring milestones are met within agreed time, cost, and quality frameworks. Key Responsibilities Act as a servant leader, removing delivery impediments and enabling high-performing teams.Deliver FSS-related projects on time, on budget, and under the appropriate delivery methodology.Build strong relationships with technical and business stakeholders across multiple domains.Oversee minor projects end-to-end, including business case/funding activities.Work closely with peer Delivery Managers to manage shared dependencies and deliver integrated work packages. Essential Skills & Experience Full software/system development lifecycle experience, including choosing and applying the right delivery methodology.Proven background delivering major, minor, and small change initiatives within complex environments.Strong resource planning and supply-management capability.Previous experience managing project/programme budgets.Thrives under pressure with clear, structured decision-making.Excellent communication skills with the ability to translate technical detail for non-technical audiences.Ability to balance and deliver multiple concurrent projects.Strong working knowledge of Jira, Confluence, or similar tools. Technical Experience Solid understanding of Agile and other best-practice delivery frameworks.Experience working with or overseeing Application Development, Application Support, or Infrastructure teams.Resource and workload management expertise.Proven experience managing third-party suppliers and outsourced services.Broad knowledge across IT applications and infrastructure.Ability to identify and implement continuous improvement opportunities across processes and services. To apply for this opportunity please submit your CV. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Helpdesk Analyst
FT Recruitment Group
Aberdeen
In office
Graduate - Junior
Private salary
TECH-AGNOSTIC ROLE

FT Recruitment is supporting one of our national clients as they look to add a Helpdesk Analyst to their team. This role will be responsible for delivering excellent customer service to internal users whilst supporting and developing the business’s IT infrastructure

Key duties:

  • Serve as the initial contact point for technical support requests through the ticketing system, phone, email, and in-person.
  • Ensure excellent customer service by providing clear, supportive communication to users with different levels of technical understanding.
  • Deliver first-level support for hardware and software issues.
  • Perform routine system administration duties to assist with IT operations.
  • Escalate complex issues to the appropriate support teams when necessary.
  • Build technical expertise to efficiently troubleshoot and resolve common IT challenges.

Candidates will ideally have an IT qualification (HND/Degree) and have a genuine interest in securing an IT role. The successful candidate will have excellent customer service skills whilst holding a full and clean driving licence.

Get in touch with the FT recruitment team to find out more.

Freelance AV Technicians - Manchester, Leeds and Birmingham
IN2-AV Recruitment
Not Specified
In office
Mid - Senior
£200/day - £250/day
TECH-AGNOSTIC ROLE

Become an IN2 Freelancer

£200 £250 per day
IN2-AV Recruitment is expanding our freelance network and is actively seeking experienced AV/VC Technicians in Manchester, Leeds and Birmingham. You will be supporting leading financial institutions and large corporate clients, working on-site to deliver high-quality audio visual and video conferencing support.

This is ideal for established freelancers seeking additional work or professionals between roles looking for short to medium-term assignments.

What We re Looking For

  • Based within commutable distance of Manchester, Leeds or Birmingham
  • Available for a quick start
  • Confident in customer-facing, corporate AV/VC environments
  • Strong technical support background across audio visual, video conferencing, displays and presentation systems

Desired Experience

  • Proven operational knowledge of AV and VC systems, with strong fault-finding abilities
  • Ensuring systems remain fully functional with minimal downtime
  • Ability to quickly adapt to new clients and integrate with multiple teams
  • Experience supporting high-priority meetings, events and executive-level users
  • Strong written and verbal communication skills

Day rates will vary depending on site and individual experience.
Why Freelance with IN2-AV?

  • Prompt weekly payments
  • Support with limited company set-up or umbrella payroll
  • Full contract compliance guidance
  • A recruitment team with decades of experience managing AV freelance desks
  • Access to a wide range of ongoing contract and ad-hoc opportunities

If you are interested in joining our freelance pool, please apply via the button on this page or call our freelance team on (phone number removed).

Apply today and a member of our team will get in touch to discuss registration and current opportunities.

Business Development Manager - Road Safety Technology
Reimin Reid Recruitment Limited
Birmingham
Remote or hybrid
Mid - Senior
£40,000 - £55,000
TECH-AGNOSTIC ROLE

IT Sales: Business Development Manager Road Safety Technology

Location:
UK Wide

Salary:
£40k-£55k BASIC, Uncapped OTE + Car/Car Allowance + Benefits

Ref:
(phone number removed)

Role:

This is a great opportunity to work for a well-established and reputable organisation within the traffic/transport sector that has a mission to make roads safer. Following an impressive year, it is now seeking a consultative and driven business development manager to sell its road safety solutions to both new and existing highways/local authority customers across the UK. The ideal candidate will be proactive with a can do attitude and have solution selling experience within the transport, highways and local authority space. Solutions sold could include anything related to asset management, road safety or even intelligent transport. In this role deals can range from £10k up to £500k. On offer for the successful applicant is security, progression opportunities and the potential to earn good money.

Required:

  • Proven track record of business development (new logo & existing)
  • Experienced in solution selling
  • Dynamic, results driven and highly consultative
  • Sold solutions into transport, highways or local authorities
  • A minimum of 5+ years sales experience

Beneficial:

  • Sold asset management, road safety or intelligent transport solutions

To apply: Call Harry Atwal on (phone number removed) or email: (url removed)

Please note:

  • All candidates must be eligible to work and live in the UK.
  • Please do not apply unless you have the required experience.
  • All applications without the required experience will be unsuccessful.

Reimin Reid

We specialise in the placement of SaaS Sales Professionals. If you are looking for a new role and sell software and/or IT solutions and services, we would love to talk to you. Especially if you are currently holding/or have held the following positions:

  • Business/Sales Development Representative
  • Account Executive/Sales Executive/Senior Sales Executive
  • Account Manager/Account Director
  • Business Development Executive/Manager
  • Partner/Channel/Alliance Manager
  • Sales Manager/Sales Director/VP Sales/CRO etc.
Trainee IT Support Technician - Training Course
Netcom Training
Birmingham
Fully remote
Graduate - Junior
Private salary
TECH-AGNOSTIC ROLE

About the opportunity

Netcom Training s government-funded IT Support course is your shortcut to breaking into IT and launching a career in tech. Learn the essentials - hardware, networks, cloud computing, troubleshooting and more - in an interactive online format and earn a globally recognised CompTIA Tech+ certification. Upon successful completion of the course, participants are guaranteed an interview with one of our partner employers.

Course details

  • Duration: 7 weeks
  • Format: Online, practical workshops
  • Schedule:
    • Mon-Fri 09:45AM-2:45PM

What you ll learn

  • Setting up and maintaining secure networks
  • Configuring and integrating desktop and mobile devices
  • Applying cloud security and disaster recovery methods
  • Understanding IT systems, legislation and business operations

Additional benefits

  • High-impact employability workshops
  • Six months access to online employability courses
  • Ongoing career support

Career pathway

Successful participants are guaranteed an interview with Innosonic Ltd or one of our other leading partners - a national IT services company working with major clients such as Jaguar Land Rover, the NHS, and UK universities.

Eligibility

To apply, you must:

  • Live in the West Midlands
  • Be aged 19 or over
  • Earn below the gross annual wage cap of £34,194 (West Midlands)
  • Not currently be undertaking any other government-funded training
  • Not be in the UK on a student, graduate, postgraduate or sponsorship visa, or as a dependent of someone who is

Cost

Free government-funded course leading to a guaranteed interview and continued career support.

provided you meet the learner obligations outlined in our employablility terms and conditions, which can be found on our website.

Oracle HCM Support Specialist
Hays Specialist Recruitment Limited
Birmingham
Hybrid
Mid - Senior
£450/day

Location: Warwickshire (Hybrid - typically up to 2 days per week on-site)About the RoleWe are seeking an experienced Oracle HCM Specialist to join our team supporting the ongoing maintenance and enhancement of ESR. This role is predominantly functional with some technical responsibilities, requiring strong communication skills and the ability to work closely with end users to resolve queries and issues efficiently.You will act as a key point of contact between the business and IT, helping to prioritise issues, investigate problems, and provide clear, professional guidance to stakeholders at all levels.Key Responsibilities

  • Provide functional support for ESR and associated Oracle HCM modules.
  • Investigate, analyse, and resolve issues raised by end users, system operators, and the help desk.
  • Manage and prioritise service requests, incidents, and problems within agreed SLAs and OLAs.
  • Communicate effectively with users, IT teams, and project stakeholders.
  • Build strong working relationships with clients and project teams.
  • Deliver clear, politically sensitive responses and solutions when required.

Required Skills & Experience

  • Strong Oracle HCM expertise (e.g. Oracle HRMS, Oracle SSHR, Oracle Workflow, OLM, Oracle BI, SQL).
  • Proven application support experience.
  • Strong problem-solving, investigative, and analytical skills.
  • Ability to query, manipulate, and configure SQL.
  • Experience using help desk/ticketing systems.
  • Excellent customer-facing communication skills (verbal & written).
  • Ability to work effectively with colleagues and stakeholders at all levels.
  • Strong negotiation and persuasion abilities.

Nice-to-Have Skills

  • Understanding of the ITIL framework.
  • Knowledge of UK Payroll legislation.
  • Experience working in the healthcare sector.

What you need to do nowIf you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at hays.co.uk

ICT Technician - Schools
hireful.
Slough
In office
Junior - Mid
£26,000 - £32,000
TECH-AGNOSTIC ROLE

Are you a school ICT Technician or IT Support Technician looking for your next career opportunity? Do you you feel your progression is currently limited in the school you are working in? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? This is your chance to make a real impact, using your IT skills to improve teaching and learning environments. You’ll be the go-to expert, managing IT systems, solving technical problems, and installing hardware and software - all while delivering excellent customer service that schools can rely on. You’ll act as the key link between schools and the wider company, keeping everyone connected and informed. Sound like you? Read on

Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, IT Technician, Field IT Support Engineer, School IT Support, IT Field Technician, Network Manager

Location: Covering schools in the Slough area of Berkshire

Salary: £26k-£32k base salary + mileage payments

What you will bring to the role:

  • Previous experience in an IT Support capacity up to 2nd line would be great, but not essential.
  • Experience of working within a school, academy or College would be very highly desired and advantageous.
  • Experience installing, maintaining and fixing IT equipment e.g. Servers, Software, Networks, Hardware and telephony
  • Experience supporting Office 365
  • Excellent customer services skills with a passion for providing a customer facing first class service.

If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!

Software Support Analyst
Context Recruitment
Southampton
Hybrid
Junior - Mid
£35,000 - £41,000

Software Support Analyst - Southampton (hybrid working) Up to 41k Our client is a leading software provider specialising in innovative solutions for business and finance processes. They are seeking a Software Support Analyst to join their team on a permanent basis. This is an exciting opportunity to work in a small, highly capable team, supporting a range of clients and helping deliver software solutions that make a real difference to their operations. In this role, you will provide support across 1st-3rd line tickets/issues, ensuring timely and effective resolution. You will also play a key role in implementing software changes and fixes into both hosted and customer environments. The company is very customer-focused and delivering excellent service and client satisfaction is a top priority. Key Responsibilities: Provide 1st-3rd line support to clients, troubleshooting and resolving a variety of technical issues Assist in the implementation of software changes and updates in hosted and client environments Escalate issues appropriately in line with SLA requirements, always maintaining a strong focus on customer satisfaction Collaborate with a small, skilled team to share knowledge and ensure smooth day-to-day operations Requirements: A strong analytical thinker who thrives on solving complex problems Previous experience as a Support Analyst, able to hit the ground running Strong SQL skills and a solid general helpdesk/support background Experience with financial or business systems is highly beneficial Technically adept, able to troubleshoot complex issues beyond basic support Working knowledge of Windows Client Server Operating Systems and a good understanding of general IT infrastructure Any bespoke software support experience would be an advantage Competitive salary up to 41,000 plus many other attractive benefits. Ability to WFH 3-4 days per week once passed probation.

Site Relationship Manager
Arm
Gloucester
In office
Mid - Senior
£30/hour - £35/hour
TECH-AGNOSTIC ROLE

Contract up to the end of 2026

Based in Filton

Offering 35ph Inside IR35

Do you have experience working in an industrial/manufacturing environment?

Do you have experience building relationships?

Do you want to work with an industry-leading company?

If your answer to these is yes, then this could be the role for you!

As the Site Relationship Manager, you will be working alongside a market-leading Defence and Aerospace company who are constantly growing and developing. They are always looking to bring on new talents such as yourself and further develop your skills to enable you to grow within the company and industry.

You will be involved in:

  • Establish and nurture a strong and trustful relationship with the Filton Plant (OWI and support functions) ensuring attendance to all relevant site routines (SQCDP, plant governance etc.) and report regularly to Plant management on the site’s consumption of Digital products and their performance and value
  • Manage Digital Stakeholder Management for the site, being the focal point for all Digital activities, and building a local view of the Digital Strategy
  • Lead a local Digital “Digital4Opeartions” Community with the other Digital domains and Digital leaders in Operations
  • Responsible for building and maintaining the overall Digital roadmap for the site with Plant management
  • Ensure full alignment with the leaders of the other Digital teams supporting the Plant for Digital topics: ERP/SAP, Digital Workplace, Network & Infrastructure and lead the site multifunctional team
  • Implement a consistent Digital Demand Mgmt. process for the plant, respecting site management priorities as well as risks/opportunities for the D Product Service Lines (PSLs) and anticipate ramp-up related support/activities
  • Organises robust crisis management and communication to stakeholders
  • Foster decommissioning of legacy applications for the site in close collaboration with D PSLs/Products
  • Support & develop the ITinOT team to continually improve the cyber security of the Filton plant
  • Coach & develop Digital team members
  • Ensure an effective working relationship between Plant Maintenance, Cyber Security (DS) and IT/OT with a clear, agreed RASCI
  • Monitor service level targets and report regularly to the business. Escalate when service levels are not meeting expectations
  • Contribute to managing suppliers. Specifically the Digital Shopfloor Bundle supplier: challenge incident response time (MTTR), incident quantity (repeat incidents) and quality of support
  • Support the transition to the new Shopfloor Bundle contract and service provider in Filton
  • Contribute to the DOF and Filton Plant Risk and Opportunities management

Your skillset may include:

  • Broad knowledge of Digital products, organisation & processes
  • Experience working in an industrial operations environment
  • Knowledge of Digital tools & applications used in Operations
  • Knowledge of cyber security practices
  • Stakeholder management skills & experience
  • Leading and managing

If this all sounds like something you will be interested in then simply apply and we can discuss the opportunity further!

Site Relationship Manager

Contract up to the end of 2026

Based in Filton

Offering 35ph Inside IR35

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited (“ARM”). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

Site Relationship Manager
Advanced Resource Managers Limited
Gloucestershire
In office
Mid - Senior
£30/hour - £35/hour
TECH-AGNOSTIC ROLE

Contract up to the end of 2026

Based in Filton

Offering £35ph Inside IR35

Do you have experience working in an industrial/manufacturing environment?

Do you have experience building relationships?

Do you want to work with an industry-leading company?

If your answer to these is yes, then this could be the role for you!

As the Site Relationship Manager, you will be working alongside a market-leading Defence and Aerospace company who are constantly growing and developing. They are always looking to bring on new talents such as yourself and further develop your skills to enable you to grow within the company and industry.

You will be involved in:

  • Establish and nurture a strong and trustful relationship with the Filton Plant (OWI and support functions) ensuring attendance to all relevant site routines (SQCDP, plant governance etc.) and report regularly to Plant management on the site’s consumption of Digital products and their performance and value
  • Manage Digital Stakeholder Management for the site, being the focal point for all Digital activities, and building a local view of the Digital Strategy
  • Lead a local Digital “Digital4Opeartions” Community with the other Digital domains and Digital leaders in Operations
  • Responsible for building and maintaining the overall Digital roadmap for the site with Plant management
  • Ensure full alignment with the leaders of the other Digital teams supporting the Plant for Digital topics: ERP/SAP, Digital Workplace, Network & Infrastructure and lead the site multifunctional team
  • Implement a consistent Digital Demand Mgmt. process for the plant, respecting site management priorities as well as risks/opportunities for the D Product Service Lines (PSLs) and anticipate ramp-up related support/activities
  • Organises robust crisis management and communication to stakeholders
  • Foster decommissioning of legacy applications for the site in close collaboration with D PSLs/Products
  • Support & develop the ITinOT team to continually improve the cyber security of the Filton plant
  • Coach & develop Digital team members
  • Ensure an effective working relationship between Plant Maintenance, Cyber Security (DS) and IT/OT with a clear, agreed RASCI
  • Monitor service level targets and report regularly to the business. Escalate when service levels are not meeting expectations
  • Contribute to managing suppliers. Specifically the Digital Shopfloor Bundle supplier: challenge incident response time (MTTR), incident quantity (repeat incidents) and quality of support
  • Support the transition to the new Shopfloor Bundle contract and service provider in Filton
  • Contribute to the DOF and Filton Plant Risk and Opportunities management

Your skillset may include:

  • Broad knowledge of Digital products, organisation & processes
  • Experience working in an industrial operations environment
  • Knowledge of Digital tools & applications used in Operations
  • Knowledge of cyber security practices
  • Stakeholder management skills & experience
  • Leading and managing

If this all sounds like something you will be interested in then simply apply and we can discuss the opportunity further!

Site Relationship Manager

Contract up to the end of 2026

Based in Filton

Offering £35ph Inside IR35

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited (“ARM”). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

Senior Project Manager- Healthcare Software
Acuro Associates Ltd
Multiple locations
Fully remote
Senior
£60,000 - £70,000
TECH-AGNOSTIC ROLE

Fully remote with some travel to NHS Trusts in the UK (not frequent)

As a Senior Project Manager- Healthcare Software you will manage a portfolio of projects with a selection of key clients. You will also be leading a team to implement complex enterprise software solutions into live mission critical healthcare environments, and be responsible for improving project efficiency and effectiveness, through project management process and tool improvements.

Role responsibilities for the Senior Project Manager- Healthcare Software:

  • Project management of enterprise clinical / healthcare software into the NHS
  • Leading, monitoring and managing multiple projects
  • Ensuring all project management activities from end to end are looked after
  • Risk, resource, and change management
  • Financial control and executive stakeholder management
  • Solution team management and matrix team / resource management across delivery, development, and third-party vendor teams
  • Project documentation and status reports
  • Host internal and external project meetings
  • Team motivation and leadership
  • Contractual acceptance

Knowledge, skills, abilities for the Senior Project Manager- Healthcare Software

  • Experience of delivering enterprise clinical / healthcare software solutions into the NHS from a vendor side perspective, (multiyear, 1M+ budgets, multiple trusts, mixed supplier/partner landscape, complex)
  • Experience of delivering clinical / healthcare applications such as PACS, RIS, EPR, EHR, PAS, LIMS, LIS, ePMA
  • Qualified to Prince2 Practitioner level
  • Matrix people leadership both internally and externally
  • Project control, planning and documentation
  • Financial management (vendor side experience of milestone completion, billing and change control)
  • Risk management and governance
  • Contractual management
  • Create and deliver executive-level summary reports and presentations
  • Exceptional client and stakeholder management skills
Frequently asked questions
A Technical Account Manager (TAM) acts as a bridge between a company and its clients, providing technical guidance, support, and ensuring successful integration and use of the company’s products or services.
Key skills include strong technical knowledge, excellent communication, problem-solving abilities, project management, customer relationship management, and an understanding of the industry relevant to the product or service.
Yes, most Technical Account Management roles require a solid technical background, often in IT, software engineering, or related fields, to effectively address client technical issues and communicate complex concepts.
Technical Account Managers are in demand across a variety of industries including IT services, software development, cloud computing, telecommunications, and hardware manufacturing.
Use Haystack’s advanced search filters to narrow down job listings by location, experience level, and company. You can also set up job alerts to receive notifications for new Technical Account Management roles that match your criteria.