1IM Developer (Quest One Identity Manager)

UK (Fully Remote) | £500/day (Inside IR35) | 6-month contract

Our client, a top global organization, is hiring an experienced 1IM Developer to support a large-scale Identity Governance & Administration (IGA) platform within a global banking environment. You’ll work across change delivery and production support, contributing to the ongoing development, integration and optimisation of a mature Quest One Identity Manager estate.

Responsibilities

* Hands-on development using Quest One Identity Manager (Manager, Designer/Web Designer, Object Browser, Data Importer, Job Queue Info, Transporter, schema extensions, Quick Connect)

* Integrating target systems for provisioning and synchronisation (full & delta)

* Supporting reconciliation processes and identity lifecycle workflows

* Writing and optimising SQL queries, views, and stored procedures

* Supporting deployments and post-production issues

* Troubleshooting complex IAM and integration challenges

Essential Requirements

* Strong hands-on experience with Quest One Identity Manager (1IM)

* Integration experience with at least one of:

* Active Directory

* Microsoft Exchange / O365

* LDAP

* SAP / PeopleSoft

* Relational Databases / Web Services / IDaaS

* 2+ years MS SQL (tables, views, stored procedures, complex queries)

* 2+ years VB.Net

* Experience with server-side scripting (Perl / VBScript / JavaScript / Batch)

* Good understanding of SDLC, Change Management and Windows server commands

* Strong analytical and troubleshooting skills

Desirable

* Custom connector development (UNS tables)

* WebUI customisation

* Experience supporting international enterprise environments

* Prior post-production deployment support experience

If this is relevant to your experience, please apply with your CV and we’ll be in touch

EliteHire Solutions are looking for an experienced Mobile Commercial Gas Engineer to join a national service team delivering planned maintenance, servicing and reactive repairs across warehouses, offices, retail and commercial sites throughout the UK.

If you’re confident working independently, enjoy variety, and don’t mind the open road between jobs, this one’s for you.

The Role

• Service, maintenance and reactive repairs on commercial heating systems
• Boilers, burners, warm air heaters, radiant heaters, AHUs and pipework
• Fault finding, diagnostics and repairs
• Completing Gas Safety certs and digital reports
• Occasional installations and plumbing works
• On call rota (nights/weekends) with premium pay
• Some working away required

What You’ll Need

• Gas Safe Registered (Commercial essential, Domestic desirable)
• Full UK driving licence
• Experience with ventilation / AHUs
• IPAF + PASMA
• Strong fault finding skills and customer service mindset

Core Qualifications

COCN1, CDGA1, CIGA1, CORT1, ICPN1, TPCP1/1A, CCN1, CEN1, CPA1, CKR1, CENWAT1, G3
(LPG tickets desirable but not essential)

Package

• £22.30 per hour
• 37.5 hours guaranteed (£43,485 basic)
• Overtime paid time and a half
• £45k to £55k+ realistic earnings
• Door to door travel paid
• Van + fuel card
• Hotels covered (Premier Inn/Travelodge)
• Phone / PDA
• 24 days holiday + bank holidays
• Pension
• Standby allowance + callout rates

If you’re a solid commercial gas engineer who wants steady work, paid travel and proper earning potential, let’s have a chat.

IFS Functional Consultant
Remote with occasional travel
£80,000-90,000

We’re supporting a leading international business with a requirement for a functional IFS ERP Financial Analyst to join their systems and finance team. This is a fantastic opportunity for someone who has strong experience with IFS (Apps 10 or Cloud) and a passion for process improvement, finance system optimisation, and cross-functional collaboration.

You’ll play a key role in enhancing and supporting the IFS finance modules (AP, AR, GL, Projects), while contributing to system development, change initiatives, and user training. The role is hands-on and collaborative, ideal for someone who enjoys working closely with both finance and IT teams to streamline workflows and drive efficiency.

Key Responsibilities:

• Collaborate with finance, accounting, and systems teams to enhance IFS ERP functionality
• Analyse, document, and improve financial business processes, especially across AP, AR, GL and project accounting
• Configure and troubleshoot posting controls and financial system behaviours
• Support new implementations, upgrades, and patch testing in the IFS environment
• Conduct functional testing and troubleshoot system issues as part of wider change initiatives
• Provide day-to-day support and training to business users across finance-related modules
• Assist in creating and maintaining system documentation, process flows, and user guides
• Work on automation and report development in line with user requirements
• Engage with internal stakeholders and external vendors to resolve system-related queries
• Support IFS projects and contribute to wider digital transformation goals
• Participate in occasional domestic and international travel as needed for project delivery or team collaboration

Skills & Experience Required:

• Strong hands-on experience with IFS ERP, ideally IFS Apps 10 or IFS Cloud
• Functional knowledge of finance-related modules, especially Accounts Payable (AP) and Accounts Receivable (AR)
• Experience in analysing workflows, supporting end users, and driving ERP-related improvements
• Comfortable working across both business and technical teams to translate requirements into system solutions
• Understanding of SQL and data extraction tools is highly desirable
• Previous experience in a manufacturing, engineering or industrial environment is beneficial
• Excellent documentation, training and communication skills
• Analytical and detail-oriented, with a customer-first approach to systems support
• Familiarity with IFS tools such as Query Builder and IFS Report Designer is an advantage
• Proficient in Microsoft Office tools (Excel, Word, Visio, Project, etc.)

Why you should join our client-

• Join a forward-thinking business with an established ERP landscape and active improvement roadmap
• Get hands-on with IFS at scale while playing a visible role in transformation projects
• Collaborate with high-performing teams across multiple geographies
• Enjoy a remote-friendly working model, with occasional travel for collaboration and project delivery
• Competitive salary and benefits on offer.

If you have the relevant experience for this role and are interested in discussing this role in more detail, please apply using the link provided

Akkodis are currently working in partnership with a market leading service provider to recruit an SCCM/INTUNE Consultant.

The Role

As the SCCM/INTUNE Consultant you will help global customers keep their End User environments secure, compliant, and performing at their best. Through regular Windows and Office Feature Release cycles, you will make sure every user enjoys a smooth, well-managed upgrade experience - backed by world-class processes, tools, and a truly collaborative global team.

The Responsibilities

• Act as the subject matter expert for Windows & Office Pro Plus Feature Releases
• Analyse and communicate Feature Release changes to internal teams and customers
• Translate new Microsoft changes into hardware and application impact assessments
• Serve as the single point of contact for technical queries and escalations
• Investigate deployment failures using SCCM and Intune
• Own and resolve 3rd-line incidents via the Remedy queue
• Implement remediation activities to enhance service performance
• Present detailed Feature Release impact reports to Service Management and customers

The Requirements

• Confidently understand and interpret Microsoft’s roadmap for Windows & Office
• Communicate technical changes clearly to technical and non-technical audiences
• Deliver high-quality advisory, consultancy, and presentations
• Manage complex incidents and engage with multiple stakeholders
• Work collaboratively across internal teams, customers, and third parties

If you’re passionate about modern workplace technologies, love solving complex problems, and want to shape digital transformation for global customers, we’d love to hear from you.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Salesforce Administrator - NPSP - fully remote based - £35,000 to £44,000

We are seeking a skilled Salesforce Administrator with NPSP/NPC to join a dynamic international team working fully remotely. As a Salesforce Administrator, you will be responsible for the ongoing maintenance, configuration, and optimization of our clients global Salesforce platform to support growing business needs. You will work closely with various stakeholders to understand requirements, implement solutions, and provide ongoing support to ensure the smooth operation of the Salesforce solution.

Responsibilities:

• Provide Salesforce support
• Develop and facilitate Salesforce training programmes and documentation
• Manage user profiles, roles, permissions, and security settings in Salesforce.
• Develop and maintain custom reports, dashboards, and workflows.
• Collaborate with stakeholders to gather requirements and implement solutions.
• Provide user training and support to ensure effective utilization of Salesforce.
• Troubleshoot and resolve issues related to Salesforce functionality.
• Stay updated on new Salesforce features and recommend best practices for implementation.
• Work with third-party integrations and manage data migration and data cleansing activities.

Requirements:

• Proven experience as a Salesforce Administrator with extensive NPSP
• Proficiency in Salesforce configuration, customization, and administration.
• Strong understanding of Salesforce data model, security model, and reporting capabilities.
• Experience with Salesforce Lightning platform is preferred.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving skills and attention to detail.

For more information on this home based Salesforce Administrator role, please contact (see below)

Salesforce Administrator - NPSP - fully remote based - £35,000 to £44,000

Systems Support Engineer

We re looking for a System Support Engineer with strong Microsoft skills who wants to transition into a C# Development position.

If you re solid with Active Directory, Office 365, and Windows environments and you have either programming, networking, or database experience this is your opportunity to grow into a mixed development and support role with structured training and real project exposure.

We need someone who already has:

• Strong experience with Active Directory (support, troubleshooting)
• Solid knowledge of Office 365 / Microsoft 365 administration
• Excellent understanding of Windows Server & Desktop environments
• Experience in at least one of the following:
  • Programming (C#, ASP WinForms)
  • Networking (TCP/IP, firewalls, routing, VLANs)
  • Database systems (SQL Server or similar)

You re analytical, proactive, and enjoy solving technical problems but you’re ready for more than day-to-day support.

This role starts within systems support while progressively transitioning you into a C#/.NET Development function.

You will:

• Support and enhance internal infrastructure systems
• Learn and develop in C# and .NET
• Contribute to internal application development projects
• Help design tools that improve automation and efficiency
• Deliver technical training and documentation
• Participate in structured development mentoring

About the Role

We are seeking an enthusiastic and technically minded Internal Technical Sales Support Engineer to join our growing team. This role is ideal for someone with an electrical or electromechanical background who enjoys solving problems, supporting customers, and working closely with a field sales team.

You will become a key point of contact for incoming technical enquiries, helping customers identify the right products and solutions for their industrial or manufacturing environment. Working alongside external sales engineers, production and engineering teams, youll provide timely, accurate and commercially aware support that ensures excellent customer experience.

Key Responsibilities

• Handle incoming inquiries from customers and salespeople, providing technical guidance and product support.
• Interpret customer requirements to recommend suitable electrical or electromechanical solutions.
• Support the preparation, follow-up and clarification of technical quotations.
• Assist external sales engineers by resolving customer issues and supplying supporting documentation.
• Build strong technical understanding of the companys product range and applications.
• Maintain accurate customer records, quotes, and communication logs using CRM/ERP systems.
• Liaise with engineering, manufacturing and purchasing teams to ensure correct product specification and delivery timelines.
• Support customers with troubleshooting, product selection and application-based queries.
• Contribute to continuous improvement in customer service, processes and documentation.

About You

• Background in electrical, electromechanical, or industrial engineering.
• Strong communication skills and a customer-focused attitude.
• Ability to understand and interpret customer requirements in industrial environments (e.g., manufacturing, automation, machinery, electrical systems).
• Comfortable discussing technical concepts with customers, suppliers and engineers.
• Organised, detail-driven and able to prioritise multiple tasks.
• Experience in internal sales, technical support, applications engineering, or a similar role is beneficial but not essentialtraining provided.
• Good IT skills (CRM/ERP experience an advantage).

What We Offer

• A very stable position within a highly respected electrical and electromechanical manufacturing and distribution business.
• Excellent training and ongoing professional development.
• Strong team culture and supportive environment.
• Competitive salary, benefits and long-term career prospects.
• A company known for investing in its people, processes and technology.

How to Apply

If you have the technical understanding, communication skills and enthusiasm to support customers and engineers across the industry, wed love to hear from you.

Role:Field Service Engineer Location: Nottinghamshire (Reporting into Walsall) Based in the Nottinghamshire area and reporting to Aldridge. To support travel efficiency, were looking for someone who lives in, or near, the Nottinghamshire region Hours:45 hours per week | between 08:00 and 17:30 Monday to Friday - Looking for flexibility? We offer 40-hour per week option Salary:between£43,992.00 - £46,800.00pa DOE (based on 45hpw) Are you a skilled technician with a passion for problem-solving and delivering exceptional service? Were looking for a proactive and customer-focusedField Service Engineerto join our Aftermarket team! This is a mobile role where youll be responsible for servicing, repairing, and maintaining specialist vehicles at customer sites and company workshops. Youll play a vital role in ensuring our vehicles are safe, compliant, and operating at peak performance. Key Responsibilities: Diagnose and repair faults on vehicle chassis and mounted equipment Carry out servicing and maintenance to a high standard Prepare vehicles for MOT inspections and ensure compliance with Department of Transport specifications Use diagnostic software and tools to identify and resolve issues Log all work using PDA software and maintain accurate service records Travel to customer sites across the UK, sometimes at short notice Always maintain a clean and safe working environment Communicate clearly with customers and provide excellent service Support health and safety practices and complete risk assessments as required Ideal Candidate: NVQ Level 3 or equivalent in Heavy Vehicle Service and Maintenance Previous experience in a similar role (Field Service, HGV Mechanic, Workshop Engineer) Strong diagnostic and fault-finding skills Knowledge of vehicle technology systems and compliance standards Comfortable working independently and managing your own workload Excellent communication and customer service skills Flexible with working hours and willing to travel General computer literacy and ability to complete technical documentation Experience with electric vehicles, IRTEC qualification, or HGV Class 2 licence is a bonus If youre ready to take your engineering career on the road, wed love to hear from you!

Main Purpose:

Maximo Operations Technicians are client facing professionals responsible for the provision of excellent customer service and reliable Root Cause Analysis techniques to identify the causes of incidents and problems regarding system configurations, customised applications, reports, data and hardware.

Specific Responsibilities:

• To respond to Clients requests for support in a timely and professional manner adhering to client SLAs.
• To ensure that all work completed as part of a response to a request for support is recorded accurately in tickets and in timesheet entries.
• To employ effective Root Cause Analysis techniques when troubleshooting incidents, bugs or problems reported by clients.
• To be polite, courteous and diligent when communicating with clients over the telephone or by e-mail.
• To ensure that requests for support are responded to in accordance with client SLAs and clients are kept up to date with the progress of their request
• To escalate requests for support to Senior Technician colleagues as and when necessary.
• To ensure that solutions are thoroughly tested and documented prior to being released to client environments
• Manage client environments ensuring they are kept up to date following releases
• Manage the change and release process, produce associated documentation and lead/participate in deployment outages
• To liaise effectively with Support and Delivery team colleagues.
• To be competent and confident in the use and support of the systems being used by the clients to which you are assigned.
• Analysis and tuning of Maximo SQL queries to ensure client systems run smoothly
• To assist colleagues as and when required.
• To participate in Naviams Out of Hours on-call support rota.
• To attend training sessions as and when necessary.
• Any other activities that the Service Desk Manager may deem necessary.

Person Specification

The ideal candidate will be an analytical problem solver, with experience in IT Support in similar organisations. The individual should be able to demonstrate:

Skills & Personal Qualities Required:

• Minimum 2:1 grade in a Computer Science/Software Development (or equivalent) degree.
• 2 years experience in a similar role
• Experience of establishing good customer focused relationships.
• Competent SQL skills.
• Good administrative/organisational skills.
• Strong communication skills both written and verbal (fluent in English).
• IT literate with an underlying knowledge of multiple operating systems and VMWare etc.
• Honest, reliable and must maintain confidentiality at all times.
• Well organised, self-motivated and able to work unsupervised as an individual or as a team member.
• Methodical approach to work with the ability to deliver under pressure and achieve deadlines.
• Present information in a clear and concise manner.
• Develop working relationships, both internally and externally.
• Presentable, professional, courteous, polite and extremely customer focused.
• Excellent timekeeping and able to work extra hours when required.
• Willingness to continue personal development and training.
• Must be able to visit different locations across the UK as required.
• Home based

Skills & Personal Qualities Desired:

• Technical / Functional knowledge of Maximo MAS and / or earlier versions
• Certified Java Programming Technologies.
• Certified SQL & DBA skills.
• IBM Certified Deployment Professional in Maximo
• Development Lifecycles (e.g. V-Lifecycle, ITIL3 etc).
• Experience with BIRT reporting tool
• Application server experience (WebSphere/Weblogic)
• Enterprise database systems such as MSSQL, Oracle and DB2
• Enterprise OS such as Windows Server and Linux
• Hardware virtualisation and cloud platforms such as AWS and Azure
• Enterprise system architecture and network design patterns
• Modern object orientated languages, particularly Java
• Scripting languages, particularly Python

Who are Naviam?

Naviam was founded to help businesses maximize the benefits of their software solutions over the lifecycle of their physical assets.

Today, Naviam is a leading IBM MaximoEnterprise Asset Managementpartner for asset intensive organizations worldwide. As one of the few Maximo partners providing Enterprise Asset Management(EAM) and Asset PerformanceManagement(APM) expertise across North America, Europe and Asia Pacific, we combine a local presence with global expertise to deliver tailored asset management solutions and trusted partnerships wherever you are on your maintenance journey. Our leadingNaviam Cloudplatform brings together best of breed solutions to future proof your modern business. We continue to grow our global footprint and were excited that youre interested in joining us!

About the opportunity

Secure a guaranteed interview support and launch a career in cyber security. Netcom Training s fully-funded Cyber Security course (NCFE Certificate in Cyber Security Practices, Level 2) equips you with the practical skills employers are actively seeking. From threat intelligence and security testing to incident response and ethical compliance, you ll gain hands-on experience that prepares you for today s fast-growing cyber security and IT roles.

Our learners have gone on to roles such as IT support, second line support, junior development, cyber security analysis and business analyst positions, working with companies across tech, logistics, public services and digital sectors. Complete the course and gain a guaranteed interview with a leading employer, helping you start your career protecting businesses, data and digital systems.

Course Details

• Start Date: 16.03
• Duration: 10 weeks
• Format: Online, pratical workshops
• Schedule: Mon-Thur 6PM-9PM

What you ll learn

• Principles: Understand cyber security principles and core frameworks
• Threat Intelligence: Develop expertise to identify risks
• Testing: Conduct cyber security testing, identify vulnerabilities and implement controls
• Incident Response: Prepare for and respond to cyber security incidents
• Ethics: Understand legislation and ethical conduct within cyber security
• Professional Skills: Build professional skills and behaviours for the sector
• Protection: Gain practical knowledge to protect and secure digital environments

Eligibility

To apply, you must:

• Live in the Sheffield area
• Be aged 19 or over
• Earn below the gross annual wage cap of £23,400
• Not currently be undertaking other government-funded training
• Not be in the UK on a student, graduate, postgraduate, or sponsored visa, or as a dependent

Cost

This is a fully-funded course with no fees complete the training, gain essential cyber security skills and secure your guaranteed interview.

Info about the company An innovative and industry-leading organisation specialising in the development of high-end navigation and positioning systems for the Autonomous vehicles, Aerospace Drones, Geo Mapping and Robotics sectors. Info about what the x2 Support Engineer role entails X 2 brand new Support Engineer/ Test & Diagnosis Engineer roles as our client splits their Customer Support and a Test/QA team into 2 functions and creates a new support team, focused on the UK, Europe and Latin America markets. You will be happy to travel globally (all expenses paid), with a can-do approach and a desire to provide an excellent customer experience. Essential Requirements for the x2 Senior Support Engineer / Test & Diagnosis Engineer roles Technical degree in engineering or equivalent experience (Electronics, Electrical, Telecommunications or Mathematics would also be good). Experience with technical troubleshooting & fault diagnostics for complex hardware/software/electronics. A methodical fault-finding approach Technical support / fault finding experience within products in industry sectors such as Autonomous vehicles, Aerospace (Drones), Telecoms (antenna, aerials etc), Surveying or Robotics Able to work in a customer facing environment - working under pressure, liaising with internal and external stakeholders. Happy to travel within the UK, Europe and Latin America sometimes at short notice Desirable Requirements for the x2 Senior Support Engineer / Test & Diagnosis roles GNSS / Tracking & Monitoring / Georeferencing / Precision Control / Positioning / Localisation / MEMS / Inertial navigation / LIDAR / Sensor fusion type product experience. Experience working with automotive test houses. Experience working with different cultures across Asia, Latin America, Europe etc would be helpful but not essential. Benefits Holiday entitlement - 27 days + bank holidays Pension 5% employer contributions Group Income Protection Insurance Scheme Death In Service Scheme Electric Vehicle Scheme Wellness initiatives + others If you feel you are suitable and interested in this role, APPLY NOW with an up to date CV. We also pay referral fees if you can suggest another suitable person that isnt already known to us. April Quest Ltd acts as both an Employment Business and Employment Agency and complies with the Conduct of Employment Agencies and Employment Businesses Regulations Act 2003. We take your privacy seriously; our Privacy Policy can be viewed on our website.

Systems Support Engineer

Were looking for a System Support Engineer with strong Microsoft skills who wants to transition into a C# Development position.

If youre solid with Active Directory, Office 365, and Windows environments and you have either programming, networking, or database experience this is your opportunity to grow into a mixed development and support role with structured training and real project exposure.

We need someone who already has:

• Strong experience with Active Directory (support, troubleshooting)
• Solid knowledge of Office 365 / Microsoft 365 administration
• Excellent understanding of Windows Server & Desktop environments
• Experience in at least one of the following:
  • Programming (C#, ASP WinForms)
  • Networking (TCP/IP, firewalls, routing, VLANs)
  • Database systems (SQL Server or similar)

Youre analytical, proactive, and enjoy solving technical problems but you’re ready for more than day-to-day support.

This role starts within systems support while progressively transitioning you into a C#/.NET Development function.

You will:

• Support and enhance internal infrastructure systems
• Learn and develop in C# and .NET
• Contribute to internal application development projects
• Help design tools that improve automation and efficiency
• Deliver technical training and documentation
• Participate in structured development mentoring

QA Engineer – Manual & Automation | CRM & Web Applications | Salesforce | UK-Based | £55,000–£60,000 We’re looking for a QA Engineer to contribute across both manual and automated testing as part of a growing QA function within a leading UK FTSE 100 organisation. You’ll work across their CRM ecosystem and bespoke web applications, delivering high‑quality manual test coverage, building automation using Playwright, and managing your testing lifecycle through JIRA and Xray to ensure full requirements traceability. While Salesforce experience is preferred, we are equally open to candidates with strong QA backgrounds across other CRM platforms such as Dynamics, Halo, HubSpot, or Zoho, where the core testing principles—workflows, integrations, permissions, and data flows translate naturally. Key Responsibilities Execute functional, integration, regression, and exploratory testing across web applications and CRM systems. Review acceptance criteria and refine test scenarios where required. Create high‑quality test cases in Xray, ensuring full requirements coverage and traceability. Validate CRM workflows, permissions, custom logic, data flows, and third‑party integrations. Perform end‑to‑end testing across CRM journeys including cross‑system interactions. Apply transferable CRM testing experience from Salesforce, Dynamics, Halo, HubSpot, Zoho, or similar platforms. Develop and maintain automated UI and API test scripts using Playwright. Support the growth of a scalable automation suite to improve regression speed and reliability. Assist with embedding automated tests into CI/CD pipelines. Use Xray to manage test cases, test runs, and test plans. Log, track, and validate defects in JIRA, producing clear and actionable bug reports. Contribute to structured QA reporting and continuous process improvement. Collaborate with developers, BAs, and Product Owners to clarify requirements and testability. Communicate risks, defects, and findings clearly during sprint cycles. Support discussions around “Definition of Done” and quality expectations.Required Skills & Experience 3+ years’ experience in QA across manual and automated testing. Preferred: Salesforce CRM testing experience (Lightning UI, workflows, validation rules, integrations). Also suitable: Dynamics, Halo, HubSpot, Zoho, or similar CRM platforms. Hands‑on experience with Playwright (UI + API). Strong working experience with JIRA (defects) and Xray (test execution, traceability, reporting). Good understanding of APIs, JSON payloads, integrations, and web application architecture. Methodical, detail‑driven, and curious in your testing approach. Strong communication and documentation skills. Collaborative mindset with the ability to work effectively across multidisciplinary teams.Package: Circa £60,000 + circa 10% Bonus + car allowance 25 days holiday (rising with service) Private healthcare, life assurance, and pension Mostly remote working with very occasional onsite visits

A well-established, internationally recognised engineering technology business is looking to appoint an IT Support Engineer to strengthen its customer support function.

This role is primarily focused on supporting external customers with software, system and application-related issues. You’ll provide remote, desk-based technical support, troubleshooting complex problems across software, operating systems and associated technologies.

As an IT Support Engineer, you will:

• Provide remote technical support to customers
• Troubleshoot Windows-based environments in commercial settings
• Diagnose and resolve application, OS, driver, network and hardware-related issues
• Analyse logs (Event Viewer, application logs, etc.) to isolate faults
• Support commercial software applications beyond basic IT-level queries
• Follow structured escalation processes when required
• Document issues and resolutions clearly and professionally

IT Support Engineer experience:

• Awareness of machine control environments and PLC programming

• Understanding of RTOS (real-time operating systems)

• Exposure to CAD/CAM environments

• Experience using Salesforce or other ticket-based systems

• Strong Windows desktop troubleshooting experience

• Experience supporting commercial software applications

• Ability to isolate faults across software, OS, drivers, network and hardware

• Experience providing remote support to customers

Benefits

• Salary up to 40,000

• Join a globally respected engineering technology business

• Work in a highly specialised technical environment

• Develop niche application and system knowledge

• Clear long-term progression opportunities

This is an excellent opportunity for a technically capable junior-to-mid-level IT Support engineer who enjoys solving problems, working directly with customers, and developing their expertise within a specialist engineering environment.

If this sounds like the perfect next step in your career, then apply today!

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.

About the opportunity

Are you ready to launch a career in cyber security? Netcom Training s fully-funded Cyber Security course (NCFE Certificate in Cyber Security Practices, Level 2) equips you with the practical skills employers are actively seeking. From threat intelligence and security testing to incident response and ethical compliance, you ll gain hands-on experience that prepares you for today s fast-growing cyber security and IT roles.

Our learners have gone on to roles such as IT support, second line support, junior development, cyber security analysis and business analyst positions, working with companies across tech, logistics, public services and digital sectors. Complete the course and gain a guaranteed interview with a leading employer, helping you start your career protecting businesses, data and digital systems.

Course Details

• Start Date: 23/02
• Duration: 10 weeks
• Format: Online, pratical workshops
• Schedule: Mon-Thur 6PM-9PM

What you ll learn

• Principles: Understand cyber security principles and core frameworks
• Threat Intelligence: Develop expertise to identify risks
• Testing: Conduct cyber security testing, identify vulnerabilities and implement controls
• Incident Response: Prepare for and respond to cyber security incidents
• Ethics: Understand legislation and ethical conduct within cyber security
• Professional Skills: Build professional skills and behaviours for the sector
• Protection: Gain practical knowledge to protect and secure digital environments

Career Pathway

Successful participants are guaranteed an interview with us or our network of UK-wide partners working with leading brands.

Potential Roles & Starting Salaries:

• Cyber Security Analyst: £25,000 £35,000
• IT Support Technician: £22,000 £26,000
• Junior Penetration Tester: £24,000 £30,000
• SOC Analyst: £25,000 £32,000

Eligibility

To apply, you must:

• Live in the Sheffield area
• Be aged 19 or over
• Earn below the gross annual wage cap of £23,400
• Not currently be undertaking other government-funded training
• Not be in the UK on a student, graduate, postgraduate, or sponsored visa, or as a dependent

Cost

This is a fully-funded course with no fees complete the training, gain essential cyber security skills and secure your guaranteed interview.

You will be ensuring high-quality service delivery, process optimization, and team resilience in a high-pressure, regulated environment. The position combines strategic oversight, team leadership, and hands-on guidance on complex escalations while fostering a supportive culture and driving continuous improvement.

You will have some of the following skills and experience;

• Proven experience in IT support management or solutions engineering leadership, preferably in healthcare, medical imaging, or regulated environments (5+ years, with 3+ in a leadership role).

• Technical Depth: Strong knowledge of networking, hardware, software troubleshooting, PACS, DICOM/HL7, and image routing solutions.

• Tool Proficiency: Experience with Microsoft SQL Server, Microsoft Server OS, Microsoft Azure-based installations, and support platforms like Zendesk for issue tracking and resolution.

• Leadership Skills: Demonstrated ability to lead teams in high-pressure environments, mentor engineers, conduct training, and drive operational/process improvements.

• Customer Resilience: High self-esteem and resilience to manage demanding client interactions while maintaining trust and delivering results.

• Core Competencies: Excellent problem-solving, organizational, interpersonal, communication, and motivational skills; ability to thrive under pressure while supporting team well-being.

• AI Familiarity: Knowledge of AI/ML tools or concepts (e.g., supporting AI-driven support agents or diagnostics).

Trainee IT Support

Manchester

Are you looking to kickstart your career in IT? Join our IT Technician traineeship today.

We can offer a home based opportunity that leads to a rewarding job with an annual salary between 18,000- 25,000 per annum.

We back our confidence in your job placement with a guaranteed offer for everyone who completes our IT Traineeship.

Trainee IT Support - Requirements

No prerequisites are needed; we welcome anyone passionate about beginning a career as an IT Technician.

Trainee IT Support - Responsibilities:

• Troubleshoot hardware and software issues.
• Install and configure computer systems and applications.
• Provide technical support to end-users.
• Maintain and update IT equipment and peripherals.
• Monitor system performance and security.
• Implement backup and recovery procedures.
• Conduct routine maintenance tasks.
• Assist with network troubleshooting and administration.
• Document and track support tickets and resolutions.

Step 1 Online study with 24/7 support from one of our experienced mentors

Step 2 CV workshop followed by job interview with one of our recruitment partners in your area.

Step 3 Your new job in in the IT sector

Like the sound of this?

Apply now!

THE ROLE:Overnight Application Support Analyst

Our client is is a small dynamic FinTech company, Providing functional electronic services to support post-trade processing in the Securities Lending and Repo markets by providing services which perform faster and are

Our client is looking for an Overnight Application Support Analyst to join their growing team of experts. Note the working hours : Night shift APAC hours Sunday 11pm to 8am Monday morning all the way through to Thursday evening -Friday and Saturday will be the weekend.

Our Client offers the opportunity to work in a small but growing award-winning company with other skilled professionals, delivering to the highest standards and providing outstanding client service,where good work is both recognised and rewarded.

THE ROLE (DUTIES) :Overnight Application Support Analyst

The position is a UK Based role that provides UK Overnight Application support coverage for the APAC time-zone. During the first three month onboarding period, you will work UK daytime hours, while receiving comprehensive training and gaining full familiarity with the companies systems, processes and support procedures. On completion of the onboarding process, you will transition to the APAC support rotation, covering overnight hours from 23:00 to 08:00 (UK time) as part of the dedicated APAC support schedule. You will take the handover from the US based team at the start of your shift and

hand back to the UK team at the end of your shift.

Continuing our dynamic production support to

ensure a high quality of service to our clients. You will be fully trained to understand our

application and business in depth. Starting with a high-level overview of Securities Finance and the company s application, You will receive full assistance

from the support and development team as you progress to an expert in the field.

This is a unique opportunity to join a small company that is at the point of looking to

increase delivery capacity and product offering. You will also gain valuable experience in Technical Support and problem-solving ability.

• The successful candidate with be responsible for monitoring the production and User Acceptance testing environments
• Investigate, action and resolve issues impacting internal systems and clients.
• You will be required to work independently and prioritise tasks in what can be a challenging environment at times.
• Report common issues, analyse the root cause and prevent them from recurring.
• You are required to be responsive to internal and external client queries and tickets.
• On boarding of new services for new and existing clients.
• Updating system configuration across environments.
• Continuous improvements of the production service and team effectiveness.
• Participating in Client Service and Technology meetings.
• Handle production incidents and problem management activities related to the incident.

Challenges:

• Develop a comprehensive understanding of the services provided and the associated benefits /value proposition for clients.
• Gain an understanding of the complex technical structure of services, starting initially
• at the top level, but with increasing depth over time.
• Maintain and continually improve the exceptional quality of support that the company provides to clients (e.g. by being flexible, having a can do approach, executing smooth data integrations,understanding client issues)
• Understand the risks associated with production issues, both to the client and to the company and prioritise issue resolution accordingly.
• Improve support processes and procedures from a technical perspective
• Become an expert in the Securities Finance business, company products and technology

SKILLS / EXPERIENCE REQUIRED: Overnight Application Support Analyst :

Experience with the below Technologies will be of advantage

• Linux, Apache, MySQL, Perl, PHP
• Monitoring and Alerting Systems
• Ticketing / workflow Systems (e.g. Jira)

Essential Requirements:

• A Good understanding of Unix/Linux and SQL knowledge
• Ability to apply the right sense of urgency in a fast-paced environment
• Highly motivated, punctual, organised, responsible and not afraid to ask questions or pick up the phone to clients
• Enjoy both the responsive and proactive elements of the support role
• Enjoy solving complex problems
• Strong Technical ability for complex issue resolution and prioritisation
• Ability to communicate effectively, especially during incidents

Disirable Requirements:

Knowledge of encryption protocols and browser security PGP

Customer Service or Client Interaction

Development experience

Knowledge of file transfer protocols (i.e. FTP/SFTP)

Experience with networking and firewalls

Contract Inside IR35

Software Licensing Specialist Financial Services Client

The Opportunity

Our financial services client is seeking a Software Licensing Specialist to support the governance, processes and controls surrounding the consumption and contribution of Free and Open Source Software (FOSS). This role sits within an international team and involves close collaboration with Engineering, Tooling and Legal functions. It is well suited to candidates with strong expertise in open-source licensing, or those with a background in Software Asset Management (SAM) / IT Asset Management (ITAM) within a commercial environment.

The successful candidate will be a proactive self-starter, comfortable working independently and delivering to tight deadlines in a fast-paced environment.

Key Responsibilities

• Provide guidance to engineering teams on the implications of FOSS licensing for their applications.
• Analyse licence and copyright considerations for new open-source software requests.
• Use FOSS scanning and licensing tools to identify risks and coordinate remediation actions.
• Contribute to the continuous improvement of FOSS governance and control processes.
• Review and categorise open-source licences, including those not recognised by automation tools.
• Support training and awareness initiatives on licensing obligations.
• Guide and mentor FOSS licensing analysts within the team.
• Support the evaluation and development of licence assessment tooling.

Essential Experience

• Strong knowledge of open-source licences, obligations and risk implications.
• Experience analysing open-source components and their licensing models.
• Hands-on experience with at least one open-source scanning tool.
• Understanding of software licensing agreement terminology.
• Experience working with Legal teams to interpret licence agreements.
• Strong communication and stakeholder management skills.
• Familiarity with collaboration tools such as Confluence, JIRA and SharePoint.

Desirable

• Experience engaging with Legal and Engineering stakeholders.
• Knowledge of software development lifecycle and DevSecOps practices.
• Experience working in Agile environments.
• Exposure to tools such as Nexus IQ Server, FOSSology or similar.
• Legal or copyright training would be advantageous.

More details available on successful application.

EMM Security Administrator

Contract: February - August

• Clearance: BPSS to start (SC preferred but not required if eligible)

Role Overview

We’re looking for an experienced EMM Security Administrator to support the management and security of enterprise mobile devices and platforms. You’ll play a key role in ensuring mobile environments remain secure, compliant, and well-governed, working closely with IT and security stakeholders across the organisation.

This is a contract role offering flexible, predominantly remote working, with the opportunity to contribute to a high-profile, security-focused environment.

Key Responsibilities

• Administer and support Enterprise Mobility Management (EMM) platforms and mobile device environments
• Configure, update, patch, test, back up, and restore EMM platforms and applications
• Enrol, provision, monitor, and revoke access for mobile devices and end users
• Enforce EMM security policies and ensure compliance by users and IT teams
• Monitor device activity, security logs, and data usage to identify risks or issues
• Support encryption, authentication, and secure access controls across mobile environments
• Maintain accurate documentation, procedures, and audit records
• Ensure compliance with regulatory, governance, and security standards

Must-Have Skills & Experience

• 5 years’ unbroken UK residency (mandatory)

• Eligibility for Security Clearance (SC)

• Strong experience as an EMM / MDM / Mobility Security Administrator

• Intermediate technical knowledge of:

  • EMM platforms
  • Mobile operating systems (iOS, Android, etc.)
  • Encryption, authentication, and mobile security controls
  • Network security principles

• Experience with device monitoring, data logs, governance, and compliance

• Strong organisational, documentation, and customer-facing skills

• Ability to work independently in a security-sensitive environment

Nice-to-Have

• Active Security Clearance (SC)
• Relevant certifications in information security, mobility, or cloud platforms
• Experience working in regulated or public-sector environments
• Exposure to large-scale enterprise or shared service environments

Qualifications

• Degree or associate qualification in Information Security, Computer Science, Information Systems, or a related field
• Equivalent professional experience will also be considered

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

The Role

As an L1/L1.5 Technical Support Engineer, you will diagnose and resolve a variety of technical issues while maintaining high levels of customer satisfaction. You will work within the ITIL framework, managing the lifecycle of Incidents and Service Requests.

Key Responsibilities

• Omnichannel Support: Handle inbound calls, chats, and emails, ensuring all issues are logged, categorized, and prioritized in the ITSM tool (ServiceNow/Remedy).
• Technical Troubleshooting: Resolve issues related to Windows OS, O365, VPN, and Citrix.
• User Administration: Manage account creations, password resets, and distribution lists via Active Directory and Office 365.
• Hardware & Mobility: Support and configure desktops, laptops, printers, and mobile devices (iOS/Android).
• Escalation: Identify complex issues and escalate to appropriate resolver groups while maintaining ownership of the user experience.

Technical Skillset

• Must-Have: Active Directory, O365, Windows 10/11, VPN troubleshooting, and Citrix.
• Hardware: Proficiency in supporting laptops, tablets, and peripherals.
• Mobile: Experience with Mobile Device Management (MDM) and mobile OS.
• Advantageous: Knowledge of Infrastructure, Exchange, or Server technologies.

Requirements

• Experience: 4+ years in a Service Desk or Technical Support environment.
• Education: Any Graduate.
• Language: Native or C1-level English proficiency (CEFR).
• Soft Skills: Excellent communication, a natural aptitude for troubleshooting, and experience supporting US/UK-based customers.
• Flexibility: Ability to work in a 24x7 shift rotation.
• ITIL: Strong awareness of ITIL methodologies (Certification is a plus).

Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.