Mac Support Engineer – 6-month contract – London – 4 days a week contract My Customer is looking for a proactive and hands-on Mac Support Engineer to join a growing IT function. This role will focus on supporting a predominantly macOS environment, ensuring end users receive a seamless and efficient IT experience across devices, collaboration tools, and core systems. You’ll play a key role in 1st/2nd line day-to-day support, onboarding, and device management, while also contributing to ongoing improvements as the business evolves its tooling and infrastructure. This Mac Support Engineer will work fully onsite in Central London for 4 days per week. Required Skills & Experience from the Mac Support Engineer: Proven experience supporting macOS environments in a corporate setting
Familiarity with Jamf MDM for device investigation and management
Exposure to Fleet Device Management (or willingness to learn as part of a migration)
Experience supporting Zoom Rooms or AV/meeting room technology
Basic understanding of network troubleshooting, ideally within a Meraki environment
Experience with Okta administration (user management and access support)
Strong experience managing user onboarding and offboarding processes
Knowledge of IT asset management and inventory tracking
Strong troubleshooting skills with a user-focused mindset
Key responsibilities of the Mac Support Engineer: Provide 1st and 2nd line support across a macOS-based environment
Troubleshoot and resolve issues relating to Mac devices, applications, and user access
Support and maintain Zoom Rooms, ensuring meeting spaces are fully operational
Use Jamf MDM to investigate device issues, enforce policies, and support endpoint management
Assist with the transition to Fleet Device Management, including basic administration and troubleshooting
Investigate basic network-related issues using the Meraki dashboard
Administer Okta, including user provisioning, deprovisioning, and password resets
Manage end-to-end onboarding and offboarding, ensuring a smooth user experience
Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment

Second Line IT Support Engineer
Hybrid / On-site – Veritas Workspace Solutions
£30,000 – £35,000 per annum (depending on experience)
Veritas Workspace Solutions is a fast-growing provider of innovative workspace technologies, delivering seamless IT infrastructure and support to clients across the UK. We’re passionate about creating smarter, more efficient workplaces — and we’re now looking for a Second Line IT Support Engineer to join our dynamic, customer-focused team.
The Role
As a Second Line IT Support Engineer, you’ll act as the key escalation point for our first-line support team, ensuring complex technical issues are resolved quickly and efficiently. You’ll work across a wide range of technologies, supporting client systems, infrastructure, and applications.
Day-to-day, you’ll: * Handle escalated tickets and provide remote and onsite technical support. * Troubleshoot hardware, software, and network issues. * Manage Active Directory, Microsoft 365, and Exchange environments. * Support server administration and virtualisation technologies (VMware/Hyper-V). * Monitor and maintain system performance and backups. * Document solutions and contribute to internal knowledge sharing. * Collaborate with senior engineers on IT projects and improvements.
About You
You’re a technically skilled problem-solver with excellent communication skills and a proactive mindset. You enjoy getting to the root cause of issues and delivering solutions that make a real difference to users.
Essential skills: * 3+ years’ experience in an IT support role (preferably 2nd line) * Strong knowledge of Windows desktop/server environments * Experience with Microsoft 365 administration and support * Understanding of networking principles (DNS, DHCP, VPNs, Firewalls) * Excellent troubleshooting and customer service skills
Desirable: * Experience with Azure AD, Intune, or cloud services * Relevant certifications (CompTIA, Microsoft, ITIL, etc.) * Experience of hosted PBXs (Gamma & Webex preferred) * Full driving licence. * Apple Mac macOS
Why Veritas Workspace Solutions?
At Veritas, we believe our people are at the heart of our success. You’ll be part of a collaborative team that values innovation, learning, and progression. We offer: * Competitive salary (£30–£35k DOE) * Ongoing training and certification support * Opportunities for career growth * Friendly, inclusive company culture * Modern, flexible working environment

London (Mobile Role)

We are currently recruiting for a skilled and experienced Chiller Service Engineer to join our longstanding client, covering a range of sites across the London area. This is a mobile position, requiring travel to commercial, retail, and university sites to carry out specialist chiller maintenance and repair work.

Key Responsibilities:

• Service, maintenance, and repair of a variety of chiller systems (air-cooled and water-cooled)

• Fault finding, diagnostics, and troubleshooting on complex systems

• Carrying out planned preventative maintenance (PPM) and reactive breakdowns

• Working on associated plant including pumps, AHUs, and cooling towers

• Ensuring compliance with health & safety regulations and industry standards

• Completing detailed service reports and maintaining accurate records

• Providing a high level of customer service on-site

• Participation in a 1 in 8 call-out rota (with additional allowance)

Requirements:

• Valid F-Gas Certification
• Relevant NVQ Level 2 or Level 3 in Refrigeration & Air Conditioning or equivalent
• Proven experience working on chiller systems (e.g. Trane, Carrier, York, Daikin)
• Full UK driving licence
• Strong diagnostic and fault-finding skills
• Ability to work independently in a mobile role

Whats on Offer:

• Company van and fuel card
• Overtime opportunities
• Call-out / overtime allowance
• Ongoing training and manufacturer exposure
• Long-term career progression within a growing business

JOB TITLE: 2nd Line IT Engineer SALARY: £30,000 - £35,000 per annum Location: Cuffley, United Kingdom SETTING: 2 days office/ 3 days remote Benefits: 25 days holiday + bank holidays, pension, annual company bonus, annual company holiday event, onsite restaurant discount, and free annual health checks. Are you a 2nd Line IT Engineer looking to take the next step in your career within a growing and reputable Managed Service Provider? This is a fantastic opportunity to join a collaborative service desk team where you’ll not only develop your technical skills but also have clear progression into areas such as pre-sales and project delivery. The Role As a 2nd Line IT Engineer, you’ll be a key part of the helpdesk team, providing support across a broad client base. Act as a point of escalation for 2nd line technical issues
Log and manage incidents and service requests via phone and email
Troubleshoot and resolve issues in line with SLAs
Support occasional site visits (primarily within the M25) for hardware-related issues Requirements Proven experience in a 2nd Line support role within a service desk environment
Strong knowledge of Microsoft 365, Active Directory, Azure, and disaster recovery
Good understanding of networking concepts, firewalls, and switches
A proactive attitude with a genuine desire to learn and progress We are registered Disability Confident Employer (Level 1) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact your consultant, Zoe Chatley. Her email is she will be happy to action your requests. Keywords: 2nd Line Support, L2 Engineer, Level 2 Technical Analyst, 2nd Line, IT Support, Onsite Support, Onsite Technical, Microsoft 365, Sharepoint, Azure, Active Directory

Electrical Bias Engineer BS Engineer Location: SW1V, London Rate: £25 per hour Hours: 4 days per week - Monday, Tuesday, Thursday & Friday | 8:00am - 5:00pm (1-hour lunch, 8 hours paid) Contract: Temp to Perm (Salary £41,000 - £46,000 per annum upon successful completion of temp period) Start Date: Immediate start available for the right candidate We are currently recruiting for an Electrical Bias Engineer with strong mechanical knowledge to join a well-established facilities management company on a commercial site in SW1V. This is a temp-to-perm opportunity offering a stable working pattern across four days per week, with a permanent salary of £41,000-£46,000 per year after the temp period ends. Key Responsibilities: Carrying out planned preventative maintenance (PPM) and reactive works across electrical and mechanical systems
Fault finding and repair on electrical systems including lighting, power, emergency lighting, and control panels
Supporting mechanical maintenance on equipment such as pumps, extract fans, calorifiers, and basic HVAC systems
Completing plant room checks and general building services maintenance
Undertaking water hygiene tasks (e.g. tap temperature checks, monthly monitoring)
Carrying out general handyman duties where required
Ensuring all work is completed in line with health and safety regulationsRequirements: Electrically qualified (City & Guilds / NVQ or equivalent)
18th Edition desirable
Strong mechanical knowledge within building services
Experience working within a commercial FM environment
Good fault-finding and problem-solving skills
Flexible and willing to undertake a variety of maintenance tasks
Ability to work independently and as part of a teamAdditional Information: No parking available on site
Immediate start for the right candidate Please apply to be considered. Tech-People are a leading recruitment business within M&E and Construction. We are committed to attracting and providing a diverse workforce reflective of the communities we serve and supporting an inclusive working environment for all. If you’re interested, please apply or contact Gosia at Tech People on (phone number removed) for more information

BMS Service EngineerMonday to Friday|Up to 60k| London Based

A specialist engineering company focused on intelligent building systems is seeking a BMS Service Engineer to join their team. The organisation delivers solutions that improve energy efficiency, reduce carbon emissions, and optimise building performance.

This is a full-time, site-based role in the London area, offering a salary of up to £60,000. The successful candidate will be responsible for maintaining and supporting building management systems (BMS), ensuring they operate efficiently and reliably.

Key responsibilities include:

• Diagnosing and resolving faults within BMS systems
• Carrying out planned and reactive maintenance
• Providing on-site technical support to clients
• Performing repair and service tasks across multiple sites
• Working closely with internal teams and customers to ensure systems meet performance and compliance standards

Requirements

• Proven experience in fault finding, field service, and system troubleshooting
• Background in maintenance and repair of building management systems or similar technologies
• Strong communication skills with the ability to provide clear technical support to clients
• Ability to work independently and manage workload effectively in a field-based role
• Knowledge of industry protocols such as BACnet, Modbus, or MQTT is advantageous
• Relevant technical qualification (e.g. Engineering, HVAC, or similar) preferred
• Full UK driving licence and willingness to travel locally

IT Support Engineer (2nd / 3rd Line) - London Smart Managed Solutions Smart Managed Solutions is looking for an experienced IT Support Engineer (2nd/3rd Line) to join our IT team. This is an excellent opportunity for a hands‑on technical professional who enjoys working across modern Microsoft technologies in a collaborative, fast‑paced environment. You will be a key technical resource within a small IT team, taking ownership of complex support issues, contributing to continuous improvement, and ensuring the reliability and security of IT services across the business. The Role As an IT Support Engineer, you will provide 2nd and 3rd line support across infrastructure, cloud and end‑user environments, acting as a primary escalation point for technical issues. You will work closely with the IT Technical Lead, support ongoing projects and play an important role in maintaining service continuity and security. This role offers broad exposure to Microsoft cloud technologies, Azure, endpoint management and security. Key Responsibilities Provide 2nd and 3rd line IT support across cloud, infrastructure and end‑user services Act as a primary escalation point for complex technical issues Support user onboarding and offboarding, including laptop builds, device configuration (Windows and Mac) and mobile devices Troubleshoot and support: Microsoft 365 (Exchange, Teams, SharePoint) Entra ID (Azure AD), Conditional Access and identity management Intune and endpoint management Windows desktop and server environments Support and maintain Azure and cloud‑based services Assist with security configuration and monitoring, including Microsoft Defender, identity protection, endpoint security and patching Perform root cause analysis and implement long‑term technical fixes Support compliance with security and governance frameworks such as ISO 27001 and Cyber Essentials Contribute to IT projects, system upgrades and deployments Create and maintain technical documentation and knowledge base articles Work closely with the IT Technical Lead and provide cover when required Liaise with third‑party vendors and service providers Skills & Experience Essential Proven experience in an IT support role covering 2nd and 3rd line responsibilities Strong experience with: Microsoft 365 Entra ID / Active Directory Intune / endpoint management Azure (administration, networking and identity) Solid understanding of networking fundamentals (DNS, DHCP, VPNs, firewalls) Experience supporting Windows server and desktop environments Knowledge of Microsoft security tools and best practices Strong troubleshooting skills across multiple systems Experience working within a small to mid‑sized IT team Desirable PowerShell scripting or automation experience Backup and disaster recovery exposure (e.g. Veeam) Experience with Dynamics 365 or other business systems Familiarity with ITIL‑aligned processes About You Proactive and hands‑on, with strong ownership of technical issues Able to work independently and manage priorities effectively Flexible and adaptable within a small‑team environment Strong communication skills, able to support both technical and non‑technical users Collaborative and team‑focused, with a willingness to share knowledge Why Join Smart Managed Solutions? You’ll be joining a supportive and technically engaged team where your expertise will be valued and your ideas encouraged. This role offers the opportunity to work with modern technologies, contribute to meaningful projects and develop your skills within a growing organisation

Job Title: LEV Service Engineer (Critical / Clean Air) Location: Croydon, Greater London Salary/Benefits: £28k - £48k + Training & Benefits We are recruiting for a hands-on LEV Service Engineer to join a leading name within the Critical / Clean Air industry. The company has a strong reputation for excellent service levels and professionalism, and incoming candidates must be able to uphold these ideals. Our client can also consider candidates who have experience within clean room validations also, as they can offer comprehensive training. Applicants will ideally have good access to the M25 for easier travel across the region. Our client is offering competitive basic salaries and benefits packages for the successful candidate. Our client is ideally seeking candidates who are based around: Croydon, Bromley, Orpington, Sidcup, Erith, Dartford, Bexleyheath, Gravesend, Sevenoaks, Caterham, Oxted, Mitcham, Epsom, Sutton, Woking, Kingston upon Thames, Twickenham, Wembley, Harrow, Hayes, Slough, Windsor, Southall, Enfield, Barnet, Watford, Potters Bar, Cheshunt, Epping, Chigwell, Barking, Ilford, Hornchurch, Grays, Tilbury. Experience / Qualifications: \* Experience working as an LEV Service Engineer \* Will have worked within Healthcare and Pharmaceutical environments \* Must be qualified with the BOHS P601 \* Excellent working knowledge of COSHH, HTM 0301 and HSG 258 guidelines \* Flexible to travel in line with client needs \* Good literacy, numeracy and IT skills The Role: \* Undertaking inspections, testing and servicing of LEV and critical ventilation systems \* Particle counting \* Testing and servicing of fume cupboards and microbiological safety cabinets \* Remedial duties, including: fan, belt and filter changes \* Ordering of materials and equipment as required \* Calibrating of equipment \* Providing updates directly to clients and answering any technical queries \* Completing detailed service reports and updating logbooks \* Maintaining high service levels Alternative Job titles: LEV Engineer, Critical Air Technician, Clean Air Technician, Validation Engineer, Clean Room Validation Engineer, Future Select are recruiting in the Compliance / Environmental industry, including: LEV / Critical Air / Clean Air / Air Hygiene / Fire Safety; we work with the best clients & candidates and supply the majority of permanent jobs in the market. We would be interested in speaking to candidates with experience in any disciplines from Risk Assessors, Service Engineers, Account Managers and Business Development/Operational Managers through to Director level. Future Select Copyright 2026

Job Title: Water Hygiene Engineer Location: Watford, Greater London Salary/Benefits: £26k - £36k + Training & Benefits We are recruiting in the South East of England on behalf of a recognised name within the Water Hygiene / Legionella industry. Due to continued company success, they are seeking a Water Hygiene Engineer, with proven industry experience and a professional attitude. Ideally, we are seeking someone within, or with close to the M25. You will be working across a range of commercial, public sector and domestic client sites, ensuring to maintain high standards of service and foster strong relationships with clients. The successful candidate can expect competitive basic salaries and benefits. Locations of work include: Watford, Wembley, Harrow, Potters Bar, Enfield, Cheshunt, Chigwell, Romford, Hornchurch, Ilford, Barking, Grays, Tilbury, Epping, Beaconsfield, High Wycombe, Slough, Maidenhead, Bracknell, Hounslow, Twickenham, Kingston upon Thames, Surbiton, Mitcham, Epsom, Croydon, Caterham, Redhill, Woking, Sidcup, Bromley, Dartford, Erith. Experience / Qualifications: \* Good track record working as a Water Hygiene Engineer \* Fully conversant in ACOP L8 and HSG 274 guidelines \* Comfortable using IT software \* Good literacy and numeracy skills \* Experience working across a range of client premises The Role: \* Showerhead disinfections \* TMV servicing \* Closed system sampling and dosing \* Calorifier inspections \* Tank inspections, cleans and disinfections \* Cleans and disinfections on cooling towers \* Mains injections \* Keeping accurate records of works undertaken \* Maintaining strong relationships with clients Alternative job titles: Water Treatment Engineer, Legionella Operative, Water Hygiene Technician, Environmental Service Technician, Legionella Technician. Future Select are recruiting in the Water Treatment/Hygiene industry; we work with the best clients & candidates and supply the majority of permanent jobs in the market. We would be interested in speaking to candidates with experience in any disciplines from Risk Assessors, Service Engineers, Account Managers and Business Development/Operational Managers through to Director level. We are inundated with applications, we will endeavour to get back in touch, however if you have applied to Future Select and you have not heard from us after a week, on this occasion, you will not have been successful. Your details will be saved on our system and you will be contacted in the future if a vacancy matches your skills. Future Select Copyright 2026

Fire Door Engineer Fire Door Engineer / Field Service Engineer. A London based fire protection / fire safety firm are looking for a Fire Door Engineer / Field Service Engineer with responsibility for completing refurbishment, maintenance, inspection and delivering a high level of workmanship. Responsibility for completing the refurbishment, maintenance, inspection and always delivering a high level of workmanship. Working in a team and independently when required
Liaise with management team daily.
Perform inspections and assessments of existing fire-rated doors to identify any repairs or replacements needed.
Install fire-rated doors in accordance with fire regulations, safety regulations, and manufacturer guidelines.
Install and maintain fire-rated door hardware, including locks, hinges, closers, and panic devices.
Ensure compliance with fire safety regulations, including fire ratings, smoke sealing, and door clearances.
Maintain accurate records of door installations, repairs, and inspections.
Adhere to safety protocols and use personal protective equipment (PPE) when necessary.
Maintain a clean and organized work area, ensuring tools and equipment are properly maintained.
Travel to multiple sites as required.Experience & Skills UK Driving License (required)
All aspects of fire door Inspection, installation and maintenance. (required)
Solid understanding of fire safety regulations, carpentry techniques, and possess strong attention to detail. (required)
NVQ 2 Carpentry (required)
Health & Safety awareness, and safe workingBasic salary up to 45k plus discretionary bonus, van, holiday, pension and more benefits

Desktop Support Engineer, Office365, Google workspace, Desktop , 3 month contact Inside IR35 This role is an onsite role, you will need to go through Enhanced DBS check . Because on this, work visas can not be sponsored Are you passionate about IT support and troubleshooting? Do you enjoy helping users resolve technical issues and ensuring smooth IT operations? This is a fantastic opportunity to join a growing IT support team, where you will play a key role in providing first-class technical support to users across multiple locations. This role is ideal for an IT support professional with experience in mobile and desktop device maintenance, troubleshooting peripherals, and basic networking. If you have strong customer service skills and enjoy working in a dynamic, user-focused environment, we’d love to hear from you! The Role
As a Desktop Support Engineer, you will provide on-site and remote IT support, ensuring users receive fast, effective resolutions to their technical issues. You will work as part of a wider IT team, supporting desktop and mobile devices, peripherals, and networks while maintaining high customer service standards. Key Responsibilities
Technical Support & Troubleshooting Provide maintenance and support for desktop and mobile devices, including laptops, Chromebooks, and tablets.
Diagnose and resolve hardware and software issues for printers, scanners, interactive screens, projectors, and AV equipment.
Troubleshoot basic networking issues, including wired and wireless connectivity problems.
Assist with image build and deployment for Microsoft and Apple devices.
Support users with Microsoft 365 and Google Workspace applications.
Customer-Focused IT Support Act as the customer-facing representative for IT support, ensuring users receive fast and efficient service.
Assist the service desk team in delivering high-quality IT support, escalating issues when necessary.
Provide clear technical guidance to users, many of whom may not have IT backgrounds.
Maintain accurate records of service requests in the IT ticketing system. Collaboration & Best Practices Work effectively with remote IT teams, ensuring smooth communication and problem resolution.
Support the implementation of ITIL best practices to improve IT service delivery.
Contribute to continuous improvement initiatives, identifying ways to enhance IT support efficiency.
What We’re Looking For Technical Skills & Experience: Experience supporting desktop & mobile devices (laptops, tablets, Chromebooks).
Knowledge of peripheral support, including printing, scanning, AV equipment, and interactive screens.
Basic understanding of wired and wireless networking.
Familiarity with image deployment tools for Microsoft and Apple devices.
Operational knowledge of Microsoft 365 and Google Workspace.
IT qualifications equivalent to CompTIA A+ or similar.
Experience using IT service desk ticketing systems (e.g., ServiceNow) is an advantage. Soft Skills & Behaviours: Excellent customer service skills with a proactive, problem-solving approach.
Strong communication skills, both verbal and written.
Ability to prioritise workloads and work under pressure.
Strong troubleshooting abilities, knowing when to research issues or escalate problems.
Ability to build strong working relationships with remote teams and users. All our roles are UK based. When submitting your application to Colossus, please ensure the following Your CV has your address and postcode. You also have your correct phone number and email address so we can contact you asap regarding your application

NDT Level 2 Technician

Romford

Full time, permanent

Salary: £30,000 - 35,000 per annum

23 days plus bank holidays (increasing after 5 years service)

Healthcare employee contribution scheme

Life Assurance (four times salary)

Family Friendly working hours (some flexibility possible on start / finish times and shorter working day on Friday)

Pension Scheme (Company Contribution 3%)

Whirlpool Discount Scheme

On-site parking

Our client is seeking an experienced NDT Level 2 Technician to join their established aerospace manufacturing team. This role is critical to ensuring components meet stringent aerospace quality standards through non-destructive testing methods, primarily dye penetrant inspection.

Key responsibilities

• Perform dye penetrant inspection (FPI) on aerospace components in accordance with customer specifications, engineering drawings and relevant standards
• Conduct daily inspection equipment checks and calibrations to ensure accuracy and compliance
• Interpret and work to customer orders, engineering drawings, and process specifications
• Maintain detailed inspection records and documentation for traceability and compliance purposes
• Identify and report non-conformances, recommending appropriate corrective actions
• Maintain the NDT facility to NADCAP standards and customer approval requirements
• Ensure proper storage, handling, and disposal of testing materials and chemicals
• Manage stock levels of consumables and testing materials, arranging replenishment as needed
• Verify that components meet quality standards and process requirements before and after testing
• Embrace a right first time philosophy to minimise rework and maintain efficiency
• Comply with all health and safety regulations, particularly regarding chemical handling and disposal
• Maintain current knowledge of relevant aerospace standards and NADCAP requirements
• Participate in audits and continuous improvement initiatives

They are looking for an individual with .

• Proven NDT experience within the aerospace manufacturing industry
• Experience working in a NADCAP-approved NDT facility
• Demonstrated competence in using precision measuring equipment and techniques
• Proficient in reading and interpreting complex engineering drawings and specifications
• Strong understanding of dye penetrant inspection processes and best practices
• Knowledge of aerospace quality standards (AS9100, NADCAP requirements)
• EN4179 Level 2 qualification (or equivalent such as PCN Level 2) in Liquid Penetrant Inspection
• Valid certification with current approval scope
• Computer literacy for documentation and record-keeping systems
• Methodical and detail-oriented approach to all tasks
• Strong communication skills, both written and verbal

Job Type: Full time

In a Nutshell…

We have an exciting opportunity for a Head of Customer Service to join our team within Vistry South London, at our Stratford office. As our Head of Customer Service, you will deliver outstanding customer service to our customers and partners, by being responsible and accountable for the strong and effective management of the Customer Services Department to achieve and maintain a 5* star service.

We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

Let’s cut to the chase, what’s in it for you…

• Competitive basic salary and annual bonus
• Company car, car allowance or travel allowance
• Salary sacrifice car scheme available to all employees
• Up to 39 days annual leave plus bank holidays
• 2 Volunteering days per annum
• Private medical insurance, with employee paid cover
• Enhanced maternity, paternity and adoption leave
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Christmas company shutdown
• Employee rewards portal with many more benefits…

In return, what we would like from you…

• Behave in line with our company values – Integrity, Caring and Quality
• Extensive experience working in a Customer Services/ Care department for a housebuilder or contractor
• a minimum of proven length of service experience in addition to qualification
• Detailed understanding of NHBC standards & customer handover requirements along with Partner Delivery handover processes
• Detailed understanding of HBF Survey process and 5* Status
• Experience or people management and project leading
• Experience of managing legact construction issues
• Good understanding of Microsoft Office, Excel, Outlook
• Ability to handle complaints and manage difficult situations
• Able to write accurate, concise, and grammatically correct correspondence in response to customers and client’s complaints
• Able to write accurate, concise and grammatical correspondence to Client’s and Supply Chain Partners.
• Solid understanding of NHBC Standards, building regulations and legal obligations
• Engagement with Housing Associations and Warranty Providers.
• Manage the preparation of Client Customer Service Welcome and Introduction Packs for issue. Ditto Sub-Contractors.
• Attendance to weekly build and sales meetings
• Manage and continually monitor sub-contractor performance during warranty period and end of defects process.
• Manage effectively the NHBC resolution process.
• Act as a point of escalation for complex / challenging customers.
• Good understanding of Development Agreement and Employers Requirements obligations
• Prompt cost recovery through contra charging, retention recovery, etc.
• Facilitation of introductory meetings with partners in advance of practical completions.
• Regular review and implementation of ‘out of hours’ service provider schedules including cost review and level of service provision provided.
• Management of latent defects
• Manage Pre-Handover plot familiarization and functionality testing.
• Understanding of Build processes
• Knowledge of Build Contracts
• Excellent planning and organisational skills
• Capable of strategic vision
• Decision making/problem solving/multi-tasking
• A polite, tactful, and assertive attitude
• Patience and calmness under pressure
• Responsible for staff performance reviews.
• Excellent communications skills
• Good team working skills
• Behave in line with our values
• Capable of working under minimum supervision
• Ensure sub-contractors and directly employed technicians are attending defect in accordance with the requirements of the companies Code of Conduct.
• Production of weekly and monthly reports to any given timescales.
• Attend inter departmental review meetings as necessary.
• Willing to work extra to meet deadlines as and when the business needs require it

Desirable…

• NVQ levels 3 & 4 in customer services
• Be working towards or completed an ONC / HND in Construction
• Experience of Keys
• Experience of COINS

More about the Head of Customer Service role…

• Ensure that all reported defects are dealt with promptly, economically and to the total satisfaction of our customers and partners.
• To communicate effectively with our customers and partners at all times
• Respond to customers and partners’ complaints/queries, assessing the necessary remedial works and organising the resources to deal with any reported issues.
• Visit customers and partners when and where necessary in response to telephone calls, emails  or letters.
• Respond personally and professionally to formal complaints in line with Group Policy.
• Liaise effectively with sub-contractors/suppliers and colleagues in all customer care matters.
• Relay information regarding customer care issues to other departments in a timely manner.
• Monitor and evaluate defects data and report to the Production, Commercial, Technical and Quality Departments as required.
• Utilise customer service software and portals to ensure that defect rectification is monitored and controlled
• Prepare reports for regional and JV board meetings regarding customer service data and performance against specified criteria
• Ensure that in conjunction with the regional build department, houses are built to the highest standard and at all times meet with the company’s required standards and adopting a tenure blind approach.  This may require site visits and on-site meetings.
• Ensure that the Customer Services Manager carries out regular audits of work in progress and report the findings.
• Ensure that the Customer Services team work closely with the Production team to deliver a product which exceeds the expectations of our customers and partners.
• Monitor data on defects to ensure that negative trends and patterns are addressed
• Review data/reports generated by Keys and ensure satisfactory progression of remedial actions.
• Seek urgent permanent resolution to re-occurring problems and communicate directly with Production, Technical and Commercial teams.  Monitor progress against such interventions and act as appropriate to drive change
• Collect research and implement quality improvement ideas as required following trend analysis reviews.
• Ensure that the customer service department operates efficiently and cost effectively.
• Liaise with those responsible for financial matters and discuss the customer care budget on a regular basis.
• Approve invoices and instigate contra-charges and cost recovery where applicable.
• Monitor costs regularly to ensure that budgets are not exceeded.
• Establish track record of exceeding targets, KPI’s, SLA’s with customer focus the core.
• Represent the Customer Services team at the Monthly Regional HS&E Meeting
• Proven management and / relationship management experience at senior / strategic level role
• Management of End of Defects and Legacy Construction issues.  This will include evaluation of the issue, liaising with production, technical, commercial teams and legal teams and managing any issues to completion.

Finally, let’s tell you a bit more about us…

We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.

Join us in making Vistry.

#LI-HA1

Materials Test Technician & Project Coordinator (Construction Materials, Paints and Coatings) - Watford, Herts

(THIS IS A FULLY SITE-BASED ROLE SO CANDIDATES SHOULD BE WITHIN EASY COMMUTING DISTANCE OF WATFORD, HERTS.)

A new vacancy for a Materials Test Technician/Project Coordinator with leading UK provider of specialist services to Construction product manufacturers & installers. Based at the company’s facility in Hertfordshire, the Materials Test Technician/Project Coordinator will be responsible for overseeing projects, coordinating and distributing tasks, assisting technicians and collating test reports to ensure on-time delivery and effective use of resources.

Candidate Profile:

• Experience working in a laboratory/test environment in at least one area of specialisation or expertise.
• PHYSICAL TESTING in a particular area or specialisation.
• Knowledge of Test procedures and requirements.
• Experience Managing / organizing and conducting tests in compliance with relevant procedures, requirements and regulations.
• Ability to judge the technical integrity and soundness of test results.
• Experience collating test report information from difference sources into one coherent document.
• Good understanding of stores & goods in/out procedures.

Salary and benefits include:

• Starting salary: circa £32,000 per annum
• Employer Contributory Pension Scheme of 6%
• Life assurance
• Generous holiday allowance starting at 25 days and increasing to 30 after five years of service
• Health care cash plan schem
• Very training orientated - will invest in employees to better themselves (including college courses, industry qualifications and memberships of professional bodies/associations)
• Free Car Parking

Mac Support Engineer - 6-month contract - London - 4 days a week contract

My Customer is looking for a proactive and hands-on Mac Support Engineer to join a growing IT function. This role will focus on supporting a predominantly macOS environment, ensuring end users receive a seamless and efficient IT experience across devices, collaboration tools, and core systems.

You’ll play a key role in 1st/2nd line day-to-day support, onboarding, and device management, while also contributing to ongoing improvements as the business evolves its tooling and infrastructure.

This Mac Support Engineer will work fully onsite in Central London for 4 days per week.

Required Skills & Experience from the Mac Support Engineer:

• Proven experience supporting macOS environments in a corporate setting
• Familiarity with Jamf MDM for device investigation and management
• Exposure to Fleet Device Management (or willingness to learn as part of a migration)
• Experience supporting Zoom Rooms or AV/meeting room technology
• Basic understanding of network troubleshooting, ideally within a Meraki environment
• Experience with Okta administration (user management and access support)
• Strong experience managing user onboarding and offboarding processes
• Knowledge of IT asset management and inventory tracking
• Strong troubleshooting skills with a user-focused mindset

Key responsibilities of the Mac Support Engineer:

• Provide 1st and 2nd line support across a macOS-based environment
• Troubleshoot and resolve issues relating to Mac devices, applications, and user access
• Support and maintain Zoom Rooms, ensuring meeting spaces are fully operational
• Use Jamf MDM to investigate device issues, enforce policies, and support endpoint management
• Assist with the transition to Fleet Device Management, including basic administration and troubleshooting
• Investigate basic network-related issues using the Meraki dashboard
• Administer Okta, including user provisioning, deprovisioning, and password resets
• Manage end-to-end onboarding and offboarding, ensuring a smooth user experience

Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website.

Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply).

JOB TITLE: 2nd Line IT Engineer

SALARY: £30,000 - £35,000 per annum

Location: Cuffley, United Kingdom

SETTING: 2 days office/ 3 days remote

Benefits: 25 days holiday + bank holidays, pension, annual company bonus, annual company holiday event, onsite restaurant discount, and free annual health checks.

Are you a 2nd Line IT Engineer looking to take the next step in your career within a growing and reputable Managed Service Provider?

This is a fantastic opportunity to join a collaborative service desk team where you ll not only develop your technical skills but also have clear progression into areas such as pre-sales and project delivery.

The Role

As a 2nd Line IT Engineer, you ll be a key part of the helpdesk team, providing support across a broad client base.

• Act as a point of escalation for 2nd line technical issues
• Log and manage incidents and service requests via phone and email
• Troubleshoot and resolve issues in line with SLAs
• Support occasional site visits (primarily within the M25) for hardware-related issues

Requirements

• Proven experience in a 2nd Line support role within a service desk environment
• Strong knowledge of Microsoft 365, Active Directory, Azure, and disaster recovery
• Good understanding of networking concepts, firewalls, and switches
• A proactive attitude with a genuine desire to learn and progress

We are registered Disability Confident Employer (Level 1) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process.

If you have any such requirements, please do not hesitate to contact your consultant, Zoe Chatley. Her email is (url removed) she will be happy to action your requests.

Data Centre Shift Technician Heathrow, West London Permanent 58,927 + Package

We are actively recruiting for a Data Centre Shift Technician to carry out data centre operations, infrastructure installations and environmental monitoring at a prestigious financial sector data centre in West London.

As a Data Centre Shift Technician you will work on server racking & stacking, structured patching, break-fix, decommissioning, cabinet modifications and IMAC delivery via ServiceNow. Environments: mission-critical data centres, data halls, comms rooms, plant rooms.

Employment Package

• Role: Data Centre Shift Technician
• Status: Permanent
• Base Salary: 58,927
• Est. Earnings: TBC
• Hours: Continental shift (24/7 rota, days & nights)
• Overtime: x1.5 until midnight / x2 overnight
• Location: Heathrow, West London (Hounslow)
• Works: Racking & stacking, patching, break-fix, IMAC, decommissioning, infrastructure installs, cabinet modifications
• Industry: Critical Environments / Financial Sector Data Centres
• Monitoring Tools: ServiceNow, SCADA, BMS, VESDA, Hawki, Netcool, e-permit, TCM

Requirements

• Previous experience in a data centre operations or hands-on DC technician role
• Confident with structured patching, racking & stacking and break-fix tasks
• Familiarity with environmental/systems monitoring tools (BMS, SCADA, VESDA)
• Experience working to SLAs and KPIs in a managed services or critical environment
• Comfortable working a continental shift pattern including nights
• Strong attention to detail and ability to escalate issues appropriately
• Professional approach to client-facing work within a high-security environment

Interested in this Data Centre Shift Technician role based at Heathrow, West London? Apply now or get in touch for a confidential conversation.

3-Month Contract (Possibility of Extension)
Location: Dartford (Fully On-site)
Rate: 130 per day (Inside IR35)

We’re partnering with a leading IT services provider looking to bring in a Customer Service Administrator to assist with a major device refresh programme. This role sits within a dynamic office team, where you’ll play a key part in supporting day-to-day project coordination and administration.

What you’ll be doing:

Contacting end users to coordinate device deliveries and collections
Keeping project trackers and spreadsheets up to date
Tracking and logging Proof of Delivery (POD) information
Handling and updating tickets within ServiceNow
Supporting the wider team with general administrative tasks

What we’re looking for:

Previous experience in a customer service-focused role, with strong communication skills
Well-organised with a keen eye for detail
Comfortable using Excel or similar spreadsheet tools
BPSS clearance obtained within the last 6 months, or willingness to undergo checks before starting

If you’re immediately available or interested in hearing more, get in touch at (url removed) or call (phone number removed).

ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

Job Tittle: L2 Application Support (Production Support)
Contract Type: Temporary
Contract Length: 6 Months (Possibility for Extension)
Location: London HEX - 3 days a week
Daily Rate: 490/Day (Inside IR35)

Are you ready to dive into a dynamic environment where your skills in application support can truly shine? Our client is on the lookout for an enthusiastic L2 Application Support professional to join their vibrant team. If you thrive on problem-solving and are passionate about delivering top-notch system support, this role is for you!

Purpose of the Job:

As an L2 Application Support Specialist, you’ll play a pivotal role in ensuring seamless operations in production environments. You will engage with development teams and various support functions, acting as the bridge between technical issues and business needs. Your expertise will help in troubleshooting, resolving issues, and enhancing system performance.

Technical Skills:

• Solid knowledge of SQL and PL/SQL (Oracle preferred)
• Experience in debugging and analysing complex queries
• Strong understanding of production support environments
• Experience monitoring logs and troubleshooting live systems
• Ability to analyse performance issues and optimise scripts

Key Responsibilities:

• Troubleshooting: Resolve system failures by investigating root causes and implementing effective solutions, including code fixes and SQL scripting.
• Collaboration: Work closely with Data Centre/Help Desk staff, development teams, and internal/external support teams to address system issues.
• Communication: Provide clear advice and suggestions to Helpdesk teams in London and New York, ensuring smooth operations.
• Best practises: Collaborate with team members to establish and maintain best practises for system support.
• System Configuration: analyse and configure systems to meet business requirements while considering performance, scalability, and security.
• Documentation: Create and maintain thorough documentation of system support activities for both technical and business perspectives.
• Change Management: Follow Change Management Control procedures for production updates and maintain reports for non-production environments.
• Provide Level 2 production support for 40+ applications
• Monitor production systems, logs, and batch jobs
• Investigate and resolve application and data-related issues
• Analyse SQL/PLSQL scripts and debug performance problems
• Work closely with L1 teams for issue escalation and resolution
• Support incident management and root cause analysis
• Handle on-call support and resolve critical production issues
• Perform weekend validations and maintenance support
• Assist in deployments and post-release validations
• Monitor server logs, event logs, and application behaviour
• Identify and fix performance bottlenecks

What We Offer:

• Collaborative Environment: Join a supportive team that values innovative ideas and continuous improvement.
• Professional Growth: Opportunity to contribute to technical workshops and develop your expertise in system support.
• Flexibility: Enjoy a hybrid working model with a mix of office and remote work.

If you’re ready to take on the challenge and make a difference in application support, we want to hear from you! Bring your enthusiasm and expertise to our client’s team. Apply now to embark on an exciting journey in the world of production support!

How to Apply:

Please submit your CV along with a brief cover letter outlining your relevant experience and passion for this role. Let’s shape the future of system support together!

Join us and make your mark in the tech world!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Purpose of Role

Service Engineers are responsible for servicing and maintaining recycling equipment on a reactive and scheduled basis. They will work towards achieving their own targets as well as customer SLAs. Service level agreements are agreed and set with our customers and must be achieved. Service Engineers will work closely with the Service Planning Supervisor, Technical Manager and Operations Director to ensure an efficient and safe delivery.

• Salary: £40,000 per annum
• OTE: £45,000
• Hours: 40-hour working week, with overtime available when required
• Qualifications: Relevant Level 2 or Level 3 qualification in Mechanical Engineering
• Additional Requirements: Space at home to park the company van

Benefits include:

• Accredited ILM training (in-house and external)
• Ongoing career development opportunities
• Digital GP access for the employee and their family
• Over £1,000 worth of savings and discounts at supermarkets and high-street retailers via PHS Perks
• Company pension
• 24-hour wellbeing helpline
• All equipment and tools required for effective field-based work

Customer Service

• To liaise with the call controllers and Field Service Supervisors to provide the best service to the customers.
• The engineer is expected to help plan their daily work to maximize customer service, achieve the highest standards and productivity using electronic and verbal communications as appropriate.
• The engineer should always try and take ownership of engineering issues so that the customer is provided with good service.
• Engineers are expected to achieve targets set by their Field Service Supervisor and be aware of all customer service level agreements and aim to adhere to them always.
• Maintain confidentiality and discretion always.
• Carry out any reasonable task deemed necessary.
• May be required to work out of area during periods of varying workload volumes and during engineer shortages which can require overnight stays.
• Always carry your ID and any Health and Safety accreditation (cards) when at work.

Records and Documentation

• To accurately and clearly complete all paperwork and electronic data as required by Wastekit or the customer according to the company procedures.
• Accurately record time, parts used and any other details either electronically or manually as required.
• Prompt action should be taken to ensure replacement parts are acquired to replenish van stock or parts specially ordered to return to a breakdown being mindful of any customer SLAs.
• Pass on any new business leads to sales department.

Skills/Knowledge and Qualifications Required

• Shall have good fault-finding and diagnostic skills
• To be able to understand hydraulic and electrical circuit diagrams.
• Will be able to show and apply sound knowledge of mechanical, electrical and hydraulic principles
• Can use and understand various electrical and hydraulic test equipment
• Be aware of the Companys procedures and adhere to them always.
• To pass on any technical knowledge that may help other engineers.
• Use good engineering practice and standards always.
• Update engineering knowledge when able.
• Always use cost effective but safe measures to carry out tasks.
• Can work with the minimum of supervision.
• To attend meetings and training courses as required by your Field Service Supervisor.

Standards

• Comply with all requirements in the Work Instruction for Engineer Responsibilities.
• Comply with instructions given by Field Service Supervisors, Managers and Directors.
• To maintain and use company issued equipment and vehicles in a safe manner and according to PHS Group policies.
• To take responsibility for the safe keeping of stock and be accountable for stock balances.
• To keep accurate records (using stock usage sheets and or electronic recording as appropriate) of when and where the stock is used.
• Ensure correct uniform is worn and kept in clean condition and always use PPE when it is required.
• Any documentation which is required to be returned to the office is done so in time.
• Vans should be kept clean, tidy and maintained as per MFM-02 Commercial Vehicle Transport Policy and appropriate care taken of PPE, tools and stock.

Desirable Knowledge and Qualifications

• Ideally from a service engineering, electrical or hydraulic background with an ability to demonstrate the skill of fault finding and repair.
• City & Guilds in electrical and mechanical engineering.
• Competent in the use of electrical and hydraulic test equipment.
• A sound knowledge of single and three phase electrical equipment and hydraulic circuits.
• A mature disciplined approach and good personal administrative and customer care skills.
• 17th edition electrical regulations/City & Guilds electrical and mechanical engineering.

AV Technical Support Engineer

Location: London & Home Counties (with UK & occasional European travel)
Salary: £36,000 - £40,000 + excellent benefits

Our client, a growing audio-visual technology business specialising in video conferencing, AV solutions, hosting, and networking communications, is looking to recruit an AV Technical Support Engineer to support customers across multiple sites.

The Role

This is a varied field-based support position involving:

• Attending customer sites to diagnose faults, carry out investigations, PMVs, and support installations
• Managing support tickets from initial call through to resolution
• Keeping customers updated throughout the support process
• Testing and preparing AV equipment ahead of installation
• Supporting project delivery and assisting with VC/AV installations
• Regular travel across London & the Home Counties, with UK-wide and occasional European visits
• Some early starts, late finishes, and overnight stays (expenses fully covered)

What They’re Looking For

• Previous AV technical support or installation experience
• Familiarity with systems such as Crestron, Poly, Shure, and commercial displays
• Understanding of Microsoft products / administration (advantageous)
• Strong troubleshooting skills and ability to work independently
• Team-player attitude with a proactive approach
• Full UK driving licence required ??

Package & Benefits

• £36,000 - £40,000 basic salary
• Door-to-door overtime paid
• 25 days holiday + bank holidays
• Company van (potentially provided)
• Private healthcare
• Company pension scheme

A strong opportunity for an AV Engineer looking for a hands-on support role with variety, travel, and progression within a growing AV environment ???

INDAV