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Support Engineer Jobs in London
Overview
Looking for Support Engineer jobs in London? Discover the latest IT support engineer vacancies in the heart of the UK’s tech scene. Whether you’re an experienced IT support professional or just starting your career, our job board features a wide range of London-based support engineer roles with top employers. Start your search today and take the next step in your IT support career!
Finance Systems Administrator
Ryder Reid Legal Ltd
London
Hybrid
Junior - Mid
Private salary
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Finance Systems Administrator - Law Firm

A leading international law firm is seeking a talented Finance Systems Administrator to join their team. This is an excellent opportunity for someone with legal sector experience who is looking to take ownership of finance systems and play a key role in ensuring smooth operational performance across the firm.

About the Role

You will support the firm’s core finance systems, working closely with both the Finance and IT teams to maintain, develop, and optimise their key platforms. Responsibilities include daily system administration, troubleshooting, system upgrades, data integrity work, reporting, and supporting end-users across the business.

Key Responsibilities

  • Administer and support the firm’s finance systems, ensuring smooth functionality.
  • Assist with system upgrades, testing, and documentation.
  • Maintain and ensure data accuracy and compliance.
  • Work closely with Finance, IT, and third-party vendors on system enhancements.
  • Provide user support and occasional training.
  • Contribute to continuous improvement projects across finance operations.

About You

To succeed in this role, you should have:

  • 2-3 years’ experience in a similar finance systems role within a law firm (essential).
  • 3E experience or exposure (highly desirable).
  • Strong technical, analytical, and troubleshooting skills.
  • Confident communication and stakeholder-management abilities.
  • Experience working both independently and collaboratively.
  • Flexibility to attend the office 1-2 days per week, with increased presence during the initial month.

What’s on Offer

  • A highly respected, collaborative, and supportive finance systems team.
  • Opportunities to develop your skills and contribute to system improvements.
  • A firm known for investing in its people, processes, and technology.

Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.

Ryder Reid Legal is a recruitment specialist. For over thirty years we’ve been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.

https://company/ryder-reid-legal

BTL support analyst
LJ Recruitment
Harrow
In office
Junior - Mid
Ā£27,500
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Job Title: BTL Support Analyst

Location: West LondonSalary: £27,500 per annumEmployment Type: PermanentSector: International Banking

About the Role

An international bank based in West London is seeking a BTL Support Analyst to join its Intermediary Services team. This permanent role offers an excellent opportunity to support the growth of the Bank’s Buy-to-Let (BTL) mortgage business by working closely with brokers, internal sales teams, and key stakeholders to deliver a seamless end-to-end customer journey.

Reporting to the Head of Intermediary Services, you will play a vital role in managing the BTL pipeline, supporting case origination, and ensuring efficient progression from packaging through to completion.

Key Responsibilities

  • Support Buy-to-Let sales activity by providing excellent service to brokers and customers, while managing the internal execution process
  • Act as the key liaison point for intermediaries, ensuring smooth progression of cases through packaging, review, valuation, and completion stages
  • Build and maintain strong relationships with brokers, keeping them informed of products, lending criteria, and packaging requirements
  • Provide regular updates to Business Development Managers (BDMs) and brokers on case progress, outstanding actions, and escalations
  • Maintain key management information (MI) to track and demonstrate progress across the sales pipeline
  • Efficiently manage the business pipeline by diarising, monitoring milestones, and following up on leads
  • Support brokers with case submissions, ensuring quality and accuracy of applications
  • Liaise closely with internal stakeholders including Sales, Products, Underwriting, Credit Administration, and Intermediary Business Delivery
  • Ensure full compliance with bank policies, procedures, and relevant regulatory requirements
  • Undertake general administration, reporting, and communication duties
  • Occasionally attend business meetings, networking events, or industry functions to promote brand awareness and identify new opportunities
  • Carry out any additional responsibilities as delegated by line management

Skills & Experience Required

  • Proven experience in Buy-to-Let mortgages and intermediary-based lending
  • Strong relationship management and business execution capability
  • Good understanding of the mortgage marketplace and broker environment
  • Experience liaising with multiple internal and external stakeholders
  • Sound understanding of the regulatory environment and its impact on mortgage business
  • Ability to manage multiple cases simultaneously and work under pressure
  • Strong organisational, communication, and interpersonal skills
  • Self-motivated, able to work on own initiative, and adaptable to change
  • Methodical, tactical, and commercially aware approach with a collaborative mindset

Why Apply?

This is an excellent opportunity to join a well-established international bank, offering stability, exposure to the Buy-to-Let mortgage market, and the chance to build strong industry relationships within a supportive team environment.

If you’d like, I can:

Installation Engineer - Automatic Doors
TSM Technical Ltd
North West London
In office
Junior - Mid
£15/hour - £18/hour
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Location: North London & Surrounding Areas
£15.00 £18.50 per hour (DOE) + benefits
40 hours per week | Full-time | Permanent

About the Role

TSM Technical is recruiting for a leading name in automatic door systems and aluminium shopfronts. Were looking for an Installation Engineer to join their North London team, installing cutting-edge automatic doors across commercial and industrial sites.

This is a hands-on, varied role where youll receive full product training and ongoing support to develop your skills within a forward-thinking, well-established team.

Key Responsibilities

  • Install automatic door systems and aluminium shopfronts on customer sites and construction projects
  • Work independently or as part of a team, liaising with Project Managers and Planners to deliver projects on time
  • Complete all paperwork accurately and promptly using provided systems
  • Occasionally work nights or weekends as required
  • Ensure all work meets the highest standards of safety and compliance

Skills & Experience

? Previous experience installing automatic doors and/or aluminium shopfronts
? BS7036 / EN16005 certification (preferred)
? CSCS card
? Full UK driving licence
? Strong communication and customer service skills
? Positive, enthusiastic approach
? NVQ in Specialist Occupations (Doors, Gates, Shutters) desirable
? Willingness to undergo an enhanced DBS check

Pay & Hours

  • Ā£15.00 Ā£18.50 per hour (DOE)
  • 40 hours per week
  • No on-call requirement
  • Overtime: 1.5x Monday - Friday and weekends
  • Monthly efficiency bonus (team-based)

Benefits

  • 33 days annual leave (including bank holidays)
  • Door-to-door travel paid
  • Life assurance & enhanced sick pay
  • Annual salary review
  • Christmas shutdown
  • Full training with support to achieve NVQ qualifications
  • Company van, fuel card, power tools, mobile, tablet, uniform, and PPE provided

Why Join?

Youll be part of a supportive, well-established team installing market-leading automatic door systems. No two days are the same - youll work across exciting commercial and industrial projects while developing your technical expertise and career.

Apply Today

If youre an experienced Installation Engineer or looking to develop your skills with full NVQ support, wed love to hear from you.

?? Send your CV to or call 07719 544346 for a confidential chat.

Install Hub Supervisor Engineer - North London
TSM Technical Ltd
North West London
In office
Junior - Mid
Ā£19/hour
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Install Hub Supervisor Engineer North London

Salary: £19.50 per hour + managers bonus
Hours: Full-time, 40 hours per week
Location: North East London & surrounding areas

About the Role

TSM Technical is recruiting on behalf of a leading UK specialist in automatic door systems.

Due to continued growth, were looking for an Install Hub Supervisor Engineer to lead a team of installation engineers from the Waltham Hub.

Candidates must have previous experience working with automatic doors. Experience with shopfronts or similar products is beneficial, but the key requirement is proven automatic door installation experience.

This is a fantastic opportunity for someone ready to take the next step in their career, moving into a supervisory role while developing leadership and technical skills.

Key Responsibilities

  • Supervise and support the installation engineering team to ensure efficiency, quality, and safety
  • Lead and assist in weekly tier meetings to monitor deadlines and team performance
  • Structure and staff the department with skilled engineers to meet workload demands
  • Maintain audit schedules, including van and stock checks, and conduct spot checks on installations
  • Mentor, train, and provide refresher sessions for engineers, trainees, and apprentices
  • Contribute to ISO Business Management systems and department initiatives
  • Undertake additional tasks as directed by senior management

What Were Looking For

  • Proven experience installing automatic doors (essential)
  • Technical knowledge of automatic door systems
  • Strong verbal and written communication skills
  • Organised, analytical, and proactive approach
  • Client-focused, flexible, and motivated
  • IT proficient and confident in reporting and planning systems
  • Potential to lead, mentor, and develop a team

Desirable:

  • NVQ in Specialist Occupations (Doors, Gates, Shutters)
  • Experience mentoring colleagues, trainees, or apprentices
  • Experience on live construction sites

Benefits

  • Ā£19.50 per hour + managers bonus
  • 33 days annual leave (including bank holidays)
  • Life assurance scheme
  • Enhanced sick pay
  • Annual salary review
  • Christmas shutdown (half-day ex-gratia on Christmas Eve)
  • Online training and employee benefits portals
  • Employee Assistance Programme
  • Full training and support to develop technical and leadership skills

Why This Role?

This is a step-up opportunity for someone with automatic door experience looking to move into a supervisory role. Youll lead a team in a hands-on, varied position, working with industry-leading technologies while developing your leadership and technical skills in a supportive, well-established business.

Apply Today

To apply, send your CV to or call 07719 544346 for a confidential discussion.

Future Talent Scholars 2026 - UK
BP Energy
Sunbury-on-Thames
Hybrid
Graduate - Junior
Ā£3,000
RECENTLY POSTED

Entity:

People, Culture & Communications

Job Family Group:

Business Support Group

Job Description:

About bp

We are an integrated energy company with a simple purpose:Ā to delivery energy to the world, today and tomorrow. We bring togetherĀ expertise, technology, and people to help meet globalĀ energy needs with scale, reliability, and care.Ā At bp, we believe our greatest strength lies not just in what we do,Ā but in what we stand for. Our beliefs are rooted in what mattersĀ most – keeping each other safe, speaking up when somethingĀ doesn’tĀ feel right, acting with integrity, showing care for others,Ā and working as one team.Ā TheseĀ aren’tĀ just statements – they shape how we show up forĀ each other, ourĀ partnersĀ and the world around us.Ā They’reĀ how weĀ stay grounded as we look ahead. Because taking bp to the nextĀ levelĀ isn’tĀ just about whatĀ we achieve,Ā it’sĀ about how we get there.Ā Living our beliefs gives us the energy and direction to deliver onĀ our purpose and ambition.

FutureĀ talent scholarsĀ experience at bp

At bp, inclusion is for everyone.Ā Ā We work hard to foster andĀ maintainĀ safe and inclusive workplaces.Ā Ā We want our people, and those who work with us, to have the opportunity to perform at their best – no matter who they are, where they come from, or whatever their background may be.

Social mobility is about opening doors for everyone. Join us on this paid opportunity (including travel and accommodation) to connect with industry leaders and build a network that will help you achieve your goals.

Open to undergraduates from a lower socio-economic background from any discipline,Ā you’llĀ spend time networking and hearing from inspirational leaders.

Join us for professional skills workshops, networking and learning from a variety of leaders from across our business. By the end of theĀ programme,Ā you’llĀ have a sense of how we work and the global challengesĀ we’reĀ finding answers to.Ā You’llĀ also discover the culture of bp, our diverse range of roles and explore an area of your choice through a shadow day.

You will also get an opportunity to hear from our graduates about their roles andĀ participateĀ in workshops to help you improve your skills.

Participation offers a fast-track to technical interview for any of our internship opportunities the following year (eligibility criteria will apply).

Apply now and take the first step toward a rewarding career at bp.

WhatĀ toĀ expect

Our FutureĀ talent scholarsĀ programme is a stepping stone to a future filled with possibilities.Ā You’llĀ be part of a community that not only champions innovation, collaboration, and personal development but also supports professional growth for all, regardless of background.

This immersive experience is your gateway to discovering a career in the energy sector, whereĀ you’llĀ gain firsthand insights about bp’s culture and learn about our diverse range of roles.

Following participation at the in-person week,Ā you’llĀ take part in a series of engagement eventsĀ all designed to be a launchpad to our internships. Complete the programme, andĀ you’llĀ be rewarded with Ā£3,000 to help you through your university studies.

  • InspiringĀ connections: Spend time networking with leaders and peers who are as passionate as you are about empoweringĀ everyone to thrive in their careers, regardless of background

  • EmpoweringĀ insights: Gain invaluable insights from accomplished professionals who have excelled in theirĀ careers, helping to shape your own future success

  • GraduateĀ stories: Hear directly from recent graduates about their career journeys and experiences at bp

  • ShadowingĀ opportunity: Spend a day shadowing a current graduate in anĀ area of your choice and learn about their daily responsibilities and experiences

  • CareerĀ advancement: Participation at the FutureĀ talent scholars programmeĀ offers a fast-track opportunity to technical interviews for our internship programmes for the following year (eligibility criteria apply).Ā Ā Please note,Ā someĀ opportunities,Ā such as thoseĀ inĀ Supply, trading &Ā shippingĀ may be subject toĀ additionalĀ testing toĀ determineĀ eligibility.

Eligibility

This programme isĀ open to first yearĀ (or second year if studying a four-year course)Ā undergraduateĀ studentsĀ whoĀ come from a lower socio-economic background andĀ are passionate about learning more aboutĀ opportunities to be part of the energy industry of the future.

To apply, you must have:

  • Your normal place of residence must be in the UK
  • Been eligible for UK Government funded Free School Meals

Or have at least two of the following apply to you:

  • You attended a UK state school or college

  • You were the first generation in your family to attend University

  • The occupation of the main household earner when you were aged 14 was one of the following:

* Technical and craft occupationsĀ suchĀ as:Ā motor mechanic, plumber, printer, electrician, gardener, train driver.

* Routine, semi-routineĀ manualĀ and service occupationsĀ such as:Ā postal worker, machine operative, security guard, caretaker, farm worker, catering assistant, sales assistant, HGV driver, cleaner, porter, packer, labourer, waiter/waitress, bar staff.

* Long-term unemployed (claimed Jobseeker’s Allowance or earlier unemployment benefit for more than a year).

Location

TheĀ in personĀ elements of this programmeĀ will take place atĀ the followingĀ UK office:

bpĀ SunburyĀ -Ā ICBT (International Centre for Business & Technology),Ā Chertsey Road, Sunbury on Thames, Middlesex, TW16 7LN

Other activities will be virtual, with potential shadow days at other UK locations, which could include Canary Wharf and Pangbourne.

Start &Ā endĀ dates
  • 7thĀ -Ā 10thĀ JulyĀ 2026Ā in person.

  • Virtual engagement events with dates TBC.

OtherĀ information

Please noteĀ the following when applying:

  • You can only apply toĀ oneĀ bp early careers opportunity globally per academic year – within this time,Ā we will only process the first application you make. You willĀ be withdrawn from anyĀ subsequentĀ applications.

  • Travel and accommodation costs will be reimbursed subject to our policy (policy will be shared if you are invited to attend the programme)

Adjustments

We are keen to make our recruitment process accessible to all. If youĀ requireĀ any adjustments/accommodations, to any stage of the recruitment process, please mention this in theĀ allocatedĀ sectionĀ onĀ yourĀ initialĀ application form. Someone will then be in touch to discuss or confirm the adjustments/accommodationsĀ asĀ appropriate forĀ you.Ā Alternatively, if you would like to discuss adjustments before applying, please get in touch:

T:Ā +44 1635 584149

E: enquiry@bpgraduates.co.uk

Attendance allowance

Ā£3000Ā forĀ attendance at the 4Ā dayĀ in person event, plusĀ participationĀ at ongoing engagement events throughout the year

Travel Requirement

No travel is expected with this roleThis role is not eligible for relocationThis position is a hybrid of office/remote working

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status.Ā Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process,Ā pleaseĀ contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Fire and Security Installation Engineer
JLA Limited
Multiple locations
Hybrid
Junior - Mid
Ā£35,000
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Job title

Fire and Security Engineer

Function

Fire

Location

Field based

Reports to

Service Manager (North/South)

Responsible for staff

N/A

About our business

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

When you join the JLA family, you’ll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life’s challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We’re dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to Ā£1,000 in bonus rewards!

Role overview

Safety systems maintenance engineer including reactive calls

Key tasks

  • Responsible for maintenance as per level 2 and phase 2 reactive calls to sites where customers have called in faulty systems (when senior guy is already on job).

  • Part of the OOH call out rota.

  • To carry enhanced van stock to achieve high 1st fix rate.

  • Responsible for van stock in the same manner as level 1 and 2.

Service Delivery

  • Demonstrate an understanding of what service delivery excellence is for your role, ensuring you deliver the basics right every time and are part of a team where service is central to good performance.

Managing Risk

  • Awareness of your operational and regulation risks which may impend your operations.

  • Responsibility for reporting to your line manager any risk which may impact the business

Managing Health & Safety

  • Conduct any Risk Assessments and Method Statements, compiling reports in line with H&S requirements

  • Liaising with the Head of Compliance to ensure any compliance as part of your role is in line with the framework set.

Criteria

Essential (attributes required for candidate to be considered)

Desirable (attributes can be trained or developed)

Knowledge and Skills (what you know and what you can do)

  • Good understanding of safety systems

  • Understanding of relevant BS to task

  • Able to fault find and rectify

Experience (what you have done)

Personal qualities

(the way you think and act)

  • Good customer service skills

  • Ability to communicate clearly.

  • Able to use own initiative.

Qualifications

Asbestos Training

FIA Foundation

FIA Environmental

FIA H&S

PAT Testing

BFC Extinguishers

Part P Electrical

FIA Maintenance Unit

Service Engineer / CCTV Control Rooms & Integrated Security
Ocular
London
In office
Junior - Mid
Ā£40,000
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Service Engineer / CCTV Control Rooms & Integrated Security Site Engineer

A fantastic opportunity to join our team at Ocular, for a skilled engineer with experience in CCTV, access control and integrated security systems to join a dynamic service team supporting high-security sites across London. Ideal for someone confident in fault finding, PPM and technical support.

If youve also worked in the following roles, wed also like to hear from you: Site Engineer, CCTV Engineer, Access Control Engineer, Security Installation Engineer

SALARY: £40,000 - £44,000 per annum + Benefits

LOCATION: Site in East London or Site in Central London

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

We have a fantastic new job opportunity for a Service Engineer supporting large-scale, high-end integrated security systems within complex, secure environments.

As a Service Engineer you will deliver maintenance, troubleshooting and planned preventative maintenance (PPM) across digital CCTV, access control systems and perimeter detection systems. You will work on enterprise level systems and control room solutions, ensuring infrastructure and networked security equipment operate at peak performance.

The Service Engineer will join a dedicated regional service team, providing technical support, fault finding and on-site repair capability while maintaining excellent customer service standards. This role requires flexibility, a proactive attitude and the ability to work within demanding, high-security settings.

ABOUT US

Ocular is an independent security systems integrator with over four decades of experience delivering security solutions across high-security, public space, transport, and infrastructure projects throughout the UK and Ireland.

The company is committed to building long-lasting customer relationships by delivering exceptional service at every stage. Through strong partnerships with leading technology providers, Ocular remains at the forefront of innovation, delivering reliable, tailored security solutions to meet each customers unique requirements.

As part of Synectics Plc, our company values underpin everything we do, and we consistently recognise individuals within our business who demonstrate these behaviours.

APPLY TODAY

Ready to make your next career move? Apply Now for our Recruitment Team to review.

DUTIES

Your duties as the Service Engineer include:

  • Service Delivery: Provide a reliable, courteous and efficient engineering service to the client at all times

  • System Maintenance: Carry out day-to-day care, maintenance and repair of large-scale digital CCTV and access control systems

  • Control Room Support: Maintain and support complex control room environments and monitor wall solutions

  • Perimeter Systems: Support and maintain perimeter detection and intruder detection systems

  • Planned Preventative Maintenance: Complete scheduled PPM tasks in line with service agreements

  • Fault Finding & Repairs: Diagnose issues, undertake on-site repairs and ensure systems are restored promptly

  • Client Communication: Maintain clear and consistent communication with clients and third-party vendors

  • Helpdesk Updates: Accurately update and close service calls via the helpdesk system following each visit

  • Professional Standards: Maintain a professional appearance and positive attitude representing the organisation

  • Team Support: Assist colleagues and participate in the call-out rota and occasional nights away as required

CANDIDATE REQUIREMENTS

ESSENTIAL

  • Sound knowledge of CCTV systems and IT systems across varying scales

  • Experience with RAID recording and enterprise level security systems

  • Proven experience of fault finding and on-site repair capability

  • Strong analytical and problem-solving skills with a methodical approach

  • Ability to complete documentation accurately and manage multiple tasks

  • Excellent customer service and communication skills

  • Flexible approach to working hours and operational requirements

  • Eligibility to live and work in the UK and ability to obtain a high level of vetting

DESIRABLE:

  • Knowledge of monitor wall solutions and control room technologies

  • Experience with access control systems and intruder systems

  • Experience supporting integrated security systems within high-security or infrastructure environments

Our Commitment to Equality and Diversity

Synectics plc and its subsidiaries are committed to promoting equal opportunities in employment and in our employment policies for recruitment, selection, training, development, and promotion. Such policies are in place to ensure that both job applicants and employees of Synectics receive equal treatment regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

NO AGENCIES PLEASE

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details.

JOB REF: AWDO-P14466

This job is being advertised by AWD online on behalf of Ocular

AWD-IN-SPJ

Field Service Engineer (Commercial Catering)
Ernest Gordon Recruitment
North West London
In office
Junior - Mid
Ā£30,000
RECENTLY POSTED
TECH-AGNOSTIC ROLE

North London

Ā£32k + Training + Pension + Van + Fuel Card + Overtime

Are you a field service Engineer with a background in Commercial catering or similar looking to join a company that invests and upskills their Engineers?

Do you want to join a fast growing and leading company in the Commercial Catering sector that invests in their Engineers and provides extensive training and has clear paths to progression?

On offer is the opportunity to join an industry leading company that extensively trains and upskills their engineers and set them up for a long career within the industry.

In the role you will be servicing, repairing and installing commercial catering equipment, you will be extensively trained on their products and develop your skills significantly.

The role would suit a Field service Engineer or similar who has a background in Commercial catering or similar who is looking to upskill and develop their career.

The Role

  • Servicing, repairing, diagnosing and installing Commercial catering equipment.
  • Extensive training
  • A clear path for progression

The Person

  • Field Service Engineer or similar
  • Commercial Catering background or similar

Reference Number: BBBH24198

Keywords: Commercial Catering, Commercial, Catering, Whitegoods, Engineering, Field service, Service, repair, North London, London

If you’re interested in this role, click ā€˜apply now’ to forward an up-to-date copy of your CV, or call us now.

If this job is not quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C’s, Privacy Policy and Disclaimers which can be found at our website.

1st Line Support
Reed
London
In office
Graduate - Junior
£25,000 - £27,000
RECENTLY POSTED

1st Line IT Support Engineer

Location: North West London - close to Stonebridge Park StationSalary: £26,500Hours: Monday-Friday, 08:30-17:30Department: IT

Overview

My client is seeking a proactive and customer-focused 1st Line IT Support Engineer to join their growing team. This role is ideal for someone looking to build on their technical foundations within a fast-paced environment, supporting both on-site and remote users across 7 UK locations.

You will work closely with the IT Manager, delivering high-quality technical support, resolving user issues, and supporting the stability of a Windows-based infrastructure. This is an excellent opportunity for an IT graduate or an early-career engineer looking to further develop their skills across Microsoft, networking, and server technologies.

Key Responsibilities

  • Provide 1st line support for service requests, incidents, monitoring tasks, and daily checks within agreed SLAs
  • Manage and resolve service desk tickets, escalating to 2nd/3rd line when necessary
  • Support service desk processes including Joiners, Movers, and Leavers
  • Deliver excellent customer service to all users across the organisation
  • Identify opportunities to enhance IT services, tools, and internal processes
  • Drive improvements to user experience and service desk performance
  • Assist the wider service desk team with troubleshooting, analysis, and issue resolution
  • Support end-user training on key platforms and technologies
  • Maintain accurate stock levels and asset inventories
  • Share updates with the wider team on changes, maintenance, known issues, and new services

Essential Skills & Experience

  • Experience supporting end users within an IT environment
  • Azure and on-prem Active Directory administration
  • Windows 10/11 operating system support
  • Microsoft 365 / Office 365 user administration
  • Understanding of LAN/WAN networking, TCP/IP, DNS, VPN
  • Experience using an incident/request helpdesk management system
  • Hardware and software asset management
  • Strong troubleshooting and problem-solving skills
  • Right to work in the UK
Dynamics 365 CE/ CRM Support Analyst
Nigel Frank International
London
Hybrid
Junior - Mid
£45,000 - £47,000
RECENTLY POSTED

Dynamics 365/ CRM Support Analyst

Job Description

Actively representing an established service sector organisation based in Central London as they look to add to their application team with a D365 CE/ CRM Support Analyst. Joining a like minded team, the role will involve supporting the day to day operation of my clients business critical Dynamics 365 Customer Engagement CRM system - troubleshooting user issues and involved in supporting new system enhancements. This brilliant role offers a great company culture/ work environment, as well as fantastic career growth prospects/ internal progression.

The role is currently offered as a 1 year fixed term contract, with a view to the role extending permanently thereafter.

My client is seeking a candidate who will work on a hybrid basis - a minimum of 2 day per week from modern Central London offices, and remainder home working.

Role & Responsibilities

  • 1st/ 2nd line troubleshooting/ support on Dynamics CRM/ 365 CE
  • Assisting in project related tasks such as requirement gathering/ analysis, testing, training users
  • System customisation & Power Platform configuration tasks
  • Stakeholder engagement at all levels; providing excellent support service to users both on-site and remote

Skills & Qualifications

  • Proven experience supporting Dynamics CRM/ D365 CE systems
  • Ability to technically support Dynamics 365 CE/ CRM (1st/ 2nd line)
  • Broad modular/ industry exposure - ideally sales, marketing
  • Exposure to Power BI/ Power Platform customisation (preferable, not essential)
  • Data management experience (preferable, not essential)
  • Confident communication skills, written and verbal - comfortable in a candidate facing environment

Benefits

  • A competitive base salary up to Ā£46,500
  • Attractive company benefits package
  • Certified training and development opportunities

To discuss this exciting opportunity in more detail within the Dynamics 365 market, please contact Nick by phone on or send your current CV to . Nigel Frank International is the global leading Microsoft Dynamics Recruitment firm, providing the most Dynamics 365 opportunities within the global market. Dealing with both Microsoft Gold Partners and End Users, our specific Microsoft Dynamics 365 team specialise in the highest amount of exclusive live roles within the UK market, enabling us to match your requirements with a broad range of exciting opportunities. Our client relationships have been built up through our extensive knowledge and experience within the industry, with clients using our service time and again for the best experience within the Dynamics 365 market. I am interested in speaking to any Dynamics candidate who is seeking their next career move, and can ensure complete confidentiality in the process. To talk further about exclusive live opportunities in the UK Dynamics market, please contact me ASAP.

Service Engineer Platform Lifts
Mitchell Maguire
London
In office
Junior - Mid
Ā£35,000
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Job Title: Service Engineer Platform Lifts

Job reference Number: 509660-4425-2657

Area to be covered: London

Remuneration: £34,000 - £38,000 +Overtime

Benefits: Company van, power tools, pension, & comprehensive benefit package

The role of the Service Engineer Platform Lifts will involve:

  • Field Service Engineer position covering London dealing with the diagnosis, service and maintenance of lifts and automatic platforms
  • Conducting fault finding, stripping down, and the repair of lifts and equipment
  • Liaising with the Team Leader to coordinate daily schedules, prioritise reactive call-outs, and ensure planned maintenance visits are completed efficiently
  • Responsible for working on a range of commercial and residential platform lift projects
  • Ensure all equipment is left in safe working order, restored in-line with safety standards
  • Submit detailed reports on the work carried out, findings and details of stock used
  • Deliver exceptional customer service at all times
  • Initial training will be provided to ensure knowledge of lift systems and processs

The ideal applicant will be a Service Engineer Platform Lifts with:

  • Must have 2+ years Engineering experience within the M&E / Construction industry
  • Must have experience dealing with; lifts, automatic electrical systems, platforms, electrical panels, security / monitoring systems or automatic doors / entrance systems
  • Ideally an NVQ level 2 or a related qualification
  • High levels of attention to detail
  • IT literate (Microsoft Office)
  • Full UK driving license
  • Motivated, highly organised, team player

Mitchell Maguire is a specialist Construction Recruitment Consultancy, dealing exclusively with Construction Jobs, Construction Vacancies and Engineering positions within: Service Engineer, Maintenance Engineer, Engineer, Technical Engineer, Lift Maintenance Engineer, Lift Maintenance, Platform Maintenance, lifts, Platforms, M&E, Electrical System, Automatic Doors, Entrance Systems, Stairs, Stair Lifts, Elevator, Monitoring Equipment, Access, Security, Commercial, Residential, Construction, Customer Facing, Repair, Fault Finding

Customer Service Administrator
ECS Resource Group Ltd
London
In office
Junior
Ā£130/day
RECENTLY POSTED
TECH-AGNOSTIC ROLE

2 Month Contract (Likely to be extended)
Location: Dartford (Office-Based)
Rate: 130 per day (Inside IR35)

We are working with a leading IT services company that is seeking a Customer Service Administrator to support a large-scale Device Refresh Project. You’ll be joining a young office team and providing essential administrative support to keep the project running smoothly.

Key Responsibilities:
Making outbound calls to users to arrange device deliveries and collections
Updating and maintaining spreadsheets and project trackers
Monitoring and recording Proof of Deliveries (PODs)
Managing tickets within the customer system (ServiceNow)
Providing general administrative support as required

Skills & Experience Needed:
Strong customer service background with confidence communicating across multiple channels
Good organisation and attention to detail
Basic Excel / spreadsheet skills
BPSS clearance within the last 6 months - or willingness to be checked prior to starting

If you’re available and would like to learn more, please contact: (url removed) or (phone number removed)

ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

Site Services Specialist - Print & Mail
Ricoh
London
In office
Junior - Mid
Private salary
RECENTLY POSTED

Change your job, change your workplace, change your future

We are actively building diverse teams and welcome applications from everyone

Role: Site Services Specialist - Print & Mail
Located: London (On site)
Package: Competitive Salary, bonus plus additional benefits

About Ricoh:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

Find out more about Ricoh Today

What you will be doing

The Site Services Specialist will provide high-quality support through the Service Bar within a professional law firm environment. This role is responsible for delivering a range of office services, document processing, and client-facing assistance to ensure smooth daily operations. The ideal candidate will have strong customer service skills, attention to detail, and proficiency in Microsoft Office applications.

  • Print, Copy, Scan & Finishing: Operate and manage print services, including finishing tasks.
  • Floor Walks & Printer Checks: Conduct regular checks to ensure equipment functionality and availability.
  • Job Logging: Accurately log service requests and jobs in ServiceNow.
  • Customer Service: Act as the first point of contact for queries, providing professional and timely assistance.
  • Microsoft Office Support: Use Outlook, Excel, Word, and PowerPoint at a medium proficiency level for daily tasks.
  • Courier & Post Management: Book couriers, handle special deliveries, and manage international post incoming and outgoing.
  • Basic Document Processing: Perform tasks such as cropping, paginating, bookmarking, adding/removing pages, and managing track changes.
  • Stationery Ordering: Monitor and order office supplies as needed.
  • Porterage: Assist with moving delivering items around the office.
  • General Office Services: Provide support for day-to-day office operations.
  • Issue Reporting: Report technical or facilities issues promptly to the help desk.

You will ideally have

  • Previous experience in office services or customer-facing roles, ideally within a law firm or professional services environment.
  • Strong communication and interpersonal skills with a client-focused approach.
  • Medium proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
  • Ability to multitask and prioritise in a fast-paced environment.
  • Familiarity with ServiceNow or similar service management platforms is desirable.
  • Attention to detail and commitment to confidentiality.
  • Professional demeanour and ability to maintain discretion at all times.
  • Flexibility to work onsite and adapt to changing priorities.

We are an equal opportunities employer

We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Striving for inclusion and diversity isn t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.

To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.

Click here to learn more about life at Ricoh.

IT Support Engineer (2nd/3rd Line) - London Hybrid - Circa 45K
Lorien
London
Hybrid
Mid - Senior
£35,000 - £48,000
RECENTLY POSTED

IT Support Engineer (2nd/3rd Line) - Central London Hybrid - Circa 45K plus Bonus

Lorien’s client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an IT Support Engineer for their London office to play a key role in their expanding and evolving technical function.

This would be a brilliant fit for someone with proven 2nd and 3rd Line Support skills and a strong grasp of Windows offerings, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with and alongside (ask us, we’ve placed a lot of them ourselves!).

Key Responsibilities:

  • Take the reins across 2nd and 3rd Line support; tackling internal support requests across infrastructure, systems and services, prioritising or escalating tickets as appropriate
  • Contributing to relevant projects and making sure internal offerings are up to task
  • Helping to improve the wider function and bringing new ideas to the table where it comes to new tech, business processes, methodologies, workflows, and so on

What they’re looking for you to bring to the table:

  • Proven track record in the IT Support domain, supporting internal users of all levels of seniority both onsite and remotely
  • Strong technical working knowledge of Microsoft tooling such as Windows Server and Active Directory / Entra ID
  • Strong grasp of M365 and Azure Admin
  • Device Management and Virtualisation skills using tools like InTune and Hyper-V / VMWare
  • PowerShell scripting skills
  • Some basic Networking knowledge
  • Grasp of relevant methodologies/processes/ways of working such as ITIL/Change Management/etc.
  • Ideally but not necessarily any knowledge of IaC offerings and/or Linux

If you’re looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, annual and spot bonuses as well as other recognition rewards, private healthcare, ongoing progression and upskilling, and more, apply now with your latest CV for immediate consideration!

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Fire and Security Engineer (No call out)
Dynamite Recruitment
London
Hybrid
Mid
Private salary
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Fire and Security Engineer Service & Repairs
Covering Lincoln through to Doncaster
ļø Permanent NO OUT OF HOURS CALL OUT
Great bonus’ / earning opportunities
Our client with over 1000 STAFF UK WIDE - are recruiting for a multi skilled Fire and Security Engineer.

This opportunity is ideal for a skilled Fire and Security Engineer looking to and finally step away from the call out rota!

What s On Offer for the new Fire and Security Engineer?

  • Competitive basic salary (To be discussed after application)
  • Excellent performance related bonus scheme
  • Manage your own schedule and workload
  • Company van (personal use options available), tools & mobile
  • Holiday allowance which increases with service
  • Pension scheme
  • Ongoing manufacturer and industry training
  • Stable, nationwide company with long-term progression opportunities
  • Plus much more

Fire and Security Engineer Responsibilities

  • Service and repairs of fire and security systems (Fire alarms, emergency lighting, CCTV, intruder alarms, access control)
  • Small works (Replacements)
  • Covering predominantly impressive commercial sites
  • Delivering excellent customer service as a professional Fire and Security Engineer

Required:

  • Relevant multi skilled Fire and Security Engineer experience
  • Drivers licence
  • Good customer service skills

ļø Apply now for this Fire and Security Engineer role to avoid missing out!

Contact:
Hannah Benneyworth
E: (url removed)
T: (phone number removed)

Senior Apple MDM Engineer (Third-Line)
Goodman Masson
London
Hybrid
Senior
£53,000 - £60,000
RECENTLY POSTED

Senior Third-line Engineer (Apple MDM)

Hybrid (Central London)

£53,000 - £60,000 (depending on experience)

We’re supporting a well-regarded London institution with a large, growing Apple estate (thousands of Macs and hundreds of iPads, focused on staff devices). The End User Computing team is expanding and needs a hands-on senior engineer to own and elevate the Apple platform - someone who thrives on deep technical ownership, mentoring a small team, and delivering seamless user experiences in a collaborative, knowledge-sharing environment.

This is a true third-line role: final escalation point, MDM architecture, packaging/deployment leadership

What you’ll be doing

  • Act as the go-to expert and escalation point for all complex Mac-related issues and escalations
  • Own the Jamf Pro MDM environment: configuration, policies, deployments, updates, ADE/ABM, and ongoing optimisation for a smooth, secure user experience
  • Lead packaging, scripting (heavy bash/shell), and deployment processes; mentor and guide junior team members
  • Troubleshoot and resolve advanced Apple device problems across macOS/iOS/iPadOS
  • Build and maintain integrations with Microsoft tools (Platform SSO, extensions, Office 365 config/support, compliance flows)
  • Collaborate across IT teams: share knowledge, document processes, train 1st/2nd line, contribute to continual improvement
  • Proactively monitor queues/SLAs, drive reliability, and bring ideas to enhance the platform

What we’re looking for

Essential:

  • Jamf 200 certification (or equivalent deep proven expertise; Jamf 300/400 a bonus)
  • Strong hands-on experience managing enterprise Apple MDM (Jamf Pro focus: ADE, software deployment, API automation, configuration profiles)
  • Proficiency in bash/shell scripting and macOS application packaging (Jamf Composer, autoPKG, etc.)
  • Solid understanding of Microsoft 365/endpoint integrations and compliance tools
  • Proven track record in senior-level Apple support/escalation in enterprise or large-scale environments (higher education, corporate, or similar)
  • Methodical troubleshooting, attention to detail, proactive mindset
  • Excellent communication (written/spoken) and commitment to teamwork, equality, diversity & inclusion

Desirable:

  • Jamf Protect/security experience
  • Familiarity with 802.1X/network auth automation
  • Exposure to scientific/developer tools (e.g., Homebrew, Docker, Git, SPSS/R)
  • Microsoft Intune knowledge
Senior Fraud Investigator - SEO
Adecco
London
In office
Senior
Private salary
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Senior Fraud Investigator

Start ASAP - pending security clearance Pay: £23.68 per hour Hours: Monday-Friday, 36 hours per week Duration: 6 months, possible extension Location: Charing Cross Security Clearance: SC

Role Overview

We are seeking an experienced Senior Investigator to join a leading law enforcement organisation that investigates and prosecutes serious and complex fraud, bribery, and corruption, including high-profile matters and potential Deferred Prosecution Agreements.

You will lead complex investigations, manage investigative staff, and work closely with a Principal Investigator and multidisciplinary teams to progress cases from inception to prosecution.

Key Responsibilities

  • Conduct investigations in line with legislation, policy, and organisational procedures.
  • Lead key lines of enquiry and investigative activity in complex, multi-strand cases.
  • Line manage investigators, allocating work, supervising activity, and ensuring delivery against objectives.
  • Maintain oversight of investigations, keeping matters under constant review and providing updates to senior colleagues.
  • Ensure suspect and witness accounts are obtained and used strategically.
  • Produce investigation and financial witness statements and give evidence in court when required.
  • Manage the disclosure process in accordance with the Criminal Procedure and Investigations Act 1996.
  • Manage staff performance and development, including setting objectives, providing feedback, and addressing performance issues.
  • Take responsibility for the quality, timeliness, and evidential robustness of investigative work.
  • Provide cover for the Principal Investigator when required.

Essential Criteria

  • Experience delivering successful outcomes in complex, multi-strand investigations.
  • Experience working on complex economic crime investigations.
  • Experience supervising or line managing investigators.
  • Strong financial literacy and ability to analyse financial records.
  • Experience drafting clear and accurate witness statements or reports.
  • Comprehensive knowledge of investigatory practice, including disclosure and interviewing.
  • Good understanding of risk management, information security, and operational security.
  • Working knowledge of the criminal justice system.

Desirable Criteria

  • Experience interrogating large data sets.
  • Experience using or managing eDiscovery platforms.

Qualifications

  • Recognised investigative qualification or accreditation and/or
  • Recognised accountancy qualification and/or
  • Demonstrable experience leading serious and complex crime investigations.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

BMS Service Engineer
SER Ltd
London
In office
Junior - Mid
Ā£45,000
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Location: Southern Area (Inside / Around M25)
Salary: £40,000 £48,000 + Allowances + Car Allowance

About the Opportunity

My client is a growing and forward-thinking Building Management Systems (BMS) specialist delivering high-quality service, maintenance, and project solutions across commercial and industrial sectors. Due to continued growth, they are seeking a skilled BMS Mobile Service Engineer to cover sites within and around the M25.

The Role

As a Mobile Service Engineer, you will be responsible for servicing, maintaining, fault-finding and commissioning BMS systems across a variety of client sites.

Key Responsibilities

  • Service and maintenance of BMS systems (primarily Trend controls)
  • Fault finding, diagnostics and system optimisation
  • Small works modifications and upgrades
  • Providing technical support to clients on-site
  • Ensuring compliance with health & safety standards
  • Producing service reports and documentation

Requirements

  • Proven experience working with BMS systems (Trend preferred)
  • Strong fault-finding and commissioning skills
  • Full UK driving licence
  • Excellent client-facing and communication skills
  • Self-motivated and organised

Salary & Benefits

  • Ā£40,000 Ā£48,000 basic salary

  • Car allowance: Ā£350 per month (vehicle provided by you during probation)

  • Business mileage paid at 20p per mile

  • On-site allowance:

  • Over 5 hours: Ā£5 per day

  • Over 10 hours: Ā£10 per day

  • Overnight: Ā£25 per day

Accommodation paid directly by the company

Additional Benefits

  • 23 days holiday + Bank Holidays
  • Pension contributions as per Government guidelines
  • Specific Trend Controls software training provided during probation
  • Long-term progression opportunities within a growing business

If you are interested in this role please apply with your CV or contact Damien on 01254 781300

SER-IN

Web Application Diagnostics Engineer - Secure Browser Solutions (Endpoint Security)
WNTD
London
Hybrid
Mid - Senior
Ā£500/day
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Location: London (London Wall) - Hybrid
Rate: Circa £500 per day (Inside IR35)
Duration: 12 Months
Start: ASAP

Overview

We are seeking an experienced Web Application Diagnostics Engineer to join the Endpoint Security team, supporting a Secure Browser/Browser Isolation solution within a complex enterprise environment.

This role will focus on provisioning, troubleshooting, and optimising secure browsing technology. You will play a key role in diagnosing web application breakage, analysing network traffic flows, and working cross-functionally with network and security teams to resolve compatibility and performance issues.

Key Responsibilities

  • Provision and support components required for a Secure Browser/Browser Isolation solution
  • Troubleshoot web application access issues within secure or isolated browsing environments
  • Diagnose site breakage where traffic traverses network security layers (Proxy, isolation, filtering, etc.)
  • Analyse traffic flows across network inspection points and collaborate with infrastructure teams to implement remediation
  • Investigate protocol behaviour used by secure browser and remote browsing technologies
  • Perform deep-dive analysis using browser developer tools and network traces
  • Capture and interpret HAR files, network waterfalls, console errors, and HTTP traces
  • Identify root causes and define clear remediation steps for application compatibility issues
  • Work as part of the Endpoint Security team to ensure secure and seamless web access

Required Skills & ExperienceWeb Application Diagnostics (Primary Focus)

  • Strong understanding of how modern web applications function:

    • HTTP/HTTPS
    • Sessions & cookies
    • Redirects
    • Headers
    • CORS
    • Caching behaviour
  • Proven ability to diagnose site compatibility and breakage issues in constrained environments (eg, Proxy, isolation, secure browsing platforms)

Browser & Protocol Troubleshooting

  • Confident using browser developer tools

  • Strong experience analysing:

    • Network waterfalls
    • HAR files
    • Console logs
    • TLS/SSL behaviour
  • Ability to trace traffic across multiple network layers and identify failure points

Security & Network Understanding

  • Experience with Secure Browser or Remote Browser Isolation (RBI) solutions
  • Familiarity with secure web gateways, Proxy technologies, and endpoint security tooling
  • Ability to work closely with network teams to implement policy or configuration changes

Desirable Experience

  • Experience in enterprise-scale security environments
  • Exposure to endpoint security operations

Candidate Profile

  • Strong analytical and troubleshooting mindset
  • Comfortable working across security, network, and application teams
  • Clear communicator able to explain technical findings and remediation steps
  • Proactive and delivery-focused
IT Site Supervisor - West London
Verelogic
London
In office
Mid - Senior
Private salary
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Job Title: IT Site Supervisor

Location: West London (On-site)

Salary: Competitive plus large company benefits

Hours: 9:00 am - 5:30 pm, Monday - Friday

Role Overview

To assist the Senior Operations and Management team with the day-to-day management of field and site-based IT engineers; acting as a point of escalation for issues and proactively driving efficiency and service improvements.

The Site Supervisor role provides leadership to the team and plays an active part in the management and development of staff.

Security clearance, or the willingness to apply for clearance, will be required for this role.

Key Responsibilities

  • Manage resources to ensure adequate cover is maintained to deliver existing support requirements within the allocated cost structure
  • Conduct regular visits to regional sites where engineers are based
  • Encourage and support personal development and training requirements for team members
  • Work closely with the Field Delivery Manager and wider Management team to review and improve performance against contractual SLAs, operating within agreed KPI parameters
  • Generate management information, including daily performance reports and contribution to daily and weekly reporting
  • Act as the first point of escalation, managing issues directly and escalating to line management where required
  • Monitor and manage customer SLAs on a daily basis
  • Proactively identify opportunities for improvement both internally and externally
  • Maintain personal and professional development in line with the evolving nature of the role, participating in relevant training activities
  • Undertake duties, training and/or working hours as dictated by business requirements, consistent with the level of responsibility of the role
  • Check and verify overtime and expenses in line with company guidelines
  • Monitor and manage the quick win process within the team
  • Actively participate in disciplinary processes where required
  • Manage PDRs, sickness, annual leave and training requirements in line with business objectives
  • Ensure all reports operate in line with company policies and procedures
  • Comply with management system policies, company policies and guidelines, and take responsibility for health and safety in the workplace
  • Respond to requests for information from line management in a timely manner
  • Carry out any other reasonable requests from line management
  • Work overtime when required
  • Maintain familiarity with organisational policies, processes and responsibilities relevant to the role
  • Be familiar with customer policies and processes where applicable

Skills and Experience

  • Always professional and presentable
  • Full UK driving licence where required to perform the role (customer specific)
  • Excellent customer-facing skills
  • Ability to multitask, remain flexible and work effectively in a dynamic environment
  • Proven ability to develop individuals and teams, fostering a culture of self-development
  • Demonstrated experience leading teams through change while improving efficiency
  • Strong communication skills, with the ability to engage effectively with engineers, managers and stakeholders
  • Ability to understand detailed data and identify opportunities for improvement
  • Sufficient technical knowledge to understand engineering support environments
  • Strong organisational and time management skills, with the ability to manage multiple priorities and meet deadlines
  • Self-motivated with the ability to work unsupervised
  • Holds or is able to obtain relevant technical certifications where required
  • Demonstrates CompTIA A+ qualification or equivalent knowledge and experience
  • Ability to work at height and undertake varied manual handling activities
IBM z/OS Mainframe Engineer
Ubique Systems UK Limited
London
In office
Mid - Senior
Ā£350/day
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Mainframe Network

Responsibilities:

  • Configuration and administration of IBM z/OS Mainframe network software.
  • Configuration and administration of network related 3rd party system software.
  • Provision of technical support for Mainframe Networking issues during the normal working day and out of hours on call support.
  • Act as a Mainframe Networking resource for internal and external projects.
  • Monitor the performance of Mainframe networking components and instigate remedial action.
  • Production of clear technical documentation as appropriate
  • Compliance with all local, regional, global and regulatory policies, processes and procedures.

Requirements:

Experienced technician with basic skills in most and more advanced skills in some of the following:

  • TCP/IP and associated products/protocols
  • SNA, VTAM, APPN/Enterprise Extender
  • Connect Direct and other file transfer products
  • Session Management products eg. TPX, Teleview, CL/Supersession
  • Network Management products eg. NETVIEW, Netmaster/TCPIP
  • Print server products eg. VPS
  • Must be a self-starter, but also a completer/finisher who ensures that tasks/projects are fully completed with the necessary updates to documentation.
  • Well organized and able to keep a number of activities in progress in parallel, balancing priorities as necessary, in particular between support and project work.
  • Ability to communicate clearly at all levels while working either individually or as a team player is essential.
  • Strong English language skills are a requirement for this role.
Frequently asked questions
London offers a diverse range of Support Engineer roles, including IT support, technical support, application support, and infrastructure support positions across various industries such as finance, technology, and healthcare.
Most Support Engineer roles require a background in IT or computer science, relevant certifications like CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or Cisco CCNA, and experience with troubleshooting hardware and software issues.
To boost your chances, tailor your CV to highlight relevant technical skills, gain certifications, build experience through internships or entry-level roles, and improve soft skills such as communication and problem-solving.
Salaries for Support Engineers in London can vary widely depending on experience and company size but generally range from £30,000 to £50,000 per year, with senior roles offering higher compensation.
Yes, many companies in London now offer remote or flexible working arrangements for Support Engineer positions to accommodate different working styles and improve work-life balance.