Support Engineer Jobs in Birmingham

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Support Engineer Jobs in Birmingham

Overview

Looking for Support Engineer jobs in Birmingham? Explore the latest IT support engineer vacancies in Birmingham’s thriving tech scene. Whether you’re an experienced professional or starting your career, our job board connects you with top employers seeking skilled support engineers. Find your next opportunity in Birmingham today!

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Trainee Cyber Security

Cyber Security Placement Programme - No Experience Required,

Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers.

We help place graduates from this programme in top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme.

The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee upon completion.

Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps.

Step 1 - Accredited Online Training

The first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training.

Step 2 - Practical Training

You will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role.

Step 3 - Official Exams

You will then go on to sit the CompTIA Security+ and the CompTIACySA+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA Security+ and CySA+ is the most asked for certificates for cyber security specialists.

These are the certification most professionals start their own careers with.

Step 4 - Job Placement

We work with you to secure your first role in IT. Ideally you will need to gain two years’ experience in this role before you can progress into a cyber security role but for many students on completion of the training we can get them straight into entry level cyber roles.

Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction.

Cybersecurity Role

Once you have completed all the mandatory training iour recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K - £45k typically being a trainee cyber security analyst or engineer role.

We have been helping career changers and new career seekers gain new careers since 2019 and we are a CompTIA Partner, and deal with accredited training partners.

Job Guarantee

Due to the success of this programme and the skills shortage of entry-level IT staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you 100% of your course fees back. This is subject to our terms of learning/terms and conditions.

Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch.

IT Support Engineer

Hays Specialist Recruitment Limited

Your new roleWe are currently seeking an IT Support Engineer (1st / 2nd line) to work with a reputable financial services organisation 5 days per week in Bromsgrove. This organisation, who have a passion for developing their staff, is currently experiencing a steep growth curve, and as such has a fantastic opportunity for an IT Support Engineer to join their personable team on a full-time basis.You will act as a point of contact for first contact issues, logging all work requests on internal ticketing system and keeping users up to date with tickets. You will offer expert IT support services, troubleshooting hardware, software, and network issues efficiently for employees across uk locations whilst liaising with third party companies to ensure computer and telephony systems and software are operating to agreed service levels. Occasional travel to different sites will be required, so must have a driving licence. What you’ll need to succeedExperience supporting and maintaining IT infrastructure, networks and cloud-based systems (eg Office 365 & Azure AD) and setup of computers, mobile devices and other peripherals.Experience setting up remote user PC requirements, including VPN connection, encryption, email, antivirus and server access. Experience building and deploying laptopsExperience setting up user accounts / active directory / azure entra IDWindows Server (desirable)Windows 10 and aboveMicrosoft Office and other software productsMobile Device Management (Tablets, Mobile Phones)Understanding Security principlesThis role is customer-focussed, so a strong background / focus on customer service will be key to this opportunity. What you’ll get in return£30,000 per annumWhat you need to do nowIf you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at hays.co.uk

**3rd Line WAN Network Support & Project Engineer (SC CLEARED)**We are seeking a dynamic and self-motivated 3rd Line WAN Network Support & Project Engineer to join our team. This role is ideal for someone who is customer-focused and has a “right first time” approach to their work. You will be part of a company that respects its people and is at the forefront of technology, configuring and supporting secure network services globally.

Contract Rate: £400 per dayLocation: Birmingham Job Type: Contractor; fully On-siteContract duration: 6 months - potential extensionMandatory: SC Clearance active

Day-to-day of the role:

Configure Juniper SRX & MX series routers to meet tight project deadlines.

Support Business-as-Usual (BAU) operations to enable the delivery of secure network services globally.

Handle a mix of project/implementation work and general technical network support escalations.

Work collaboratively with the network design community, sharing knowledge and upskilling within the 3rd line team.

Act as a technical lead and point of escalation for network-related faults.

Required Skills & Qualifications:

In-depth knowledge of configuring and tuning Juniper SRX platforms.

Extensive experience with Junos and various SRX and MX platforms, including comprehensive CLI exposure.

Profound understanding of routing and switching.

Expertise in configuring and tuning BGP, including policy-based routing, manipulation of attributes, and load-balancing techniques.

Familiarity with troubleshooting IPSEC VPNs and MPLS.

Knowledge of PKI infrastructure elements and certificate-based VPN authentication.

Benefits:

Competitive daily rate.

Opportunity to work in a leading technology environment.

Be part of a highly skilled team of engineers.

EP BACS Service Monitoring Analyst - NHS ESR project

ROLE TITLE: BACS Service Monitoring Analyst

LOCATION: Warwick - 5 days on site

We are actively looking to secure a BACS Service Monitoring Analyst to join Experis.

Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.

Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.

Job Purpose/The Role:

We are seeking a skilled and experienced BACS Service Monitoring Analyst to join our dynamic team.

Your Key Responsibilities:

Prior experience working with BACS systems and/or payments processing environments.

Strong proficiency in Microsoft Excel, including pivot tables, lookups, and data manipulation. Exceptional attention to detail and numerical accuracy.

Excellent verbal and written communication skills - ability to handle stressed users and communicate effectively with banks and internal teams.

Proven ability to work under pressure in a high-stakes environment with strict deadlines.

Strong problem-solving mindset and ability to take ownership of issues through to resolution.

Comfortable working within structured monitoring shifts or rotas, including potential out-of-hours support during business-critical periods.

Your Skills:

Experience in monitoring and supporting Oracle E-Business Suite (EBS) in a production environment.

Exposure to ITIL processes (Incident, Problem, Change Management).

Experience with SQL and Oracle database performance basics.

Previous experience in large-scale enterprise IT environments.

Benefits Include:

Contributory pension scheme

Employee Assistance Program

Medical and Dental cover

22 days holiday + bank holidays

Maternity Pay/Shared Parental leave and paternity leave

Sick pay

Suitable Candidates should submit CVs in the first instance.

IT Support Engineer

AFH Wealth Management

AFH Wealth Management is proud to be one?of the UK’s leading independent financial advisory and wealth management firms.

We believe that our success starts with our people. If you are determined to succeed and eager to take on new challenges, you’ll find a variety of exciting career opportunities at AFH. This is a?full-time, permanent opportunity with a competitive salary and?range of benefits.

IT Support Engineer

The role is a core function within the IT Team, supporting the smooth running of IT across the company. You will work alongside the IT Service Lead and wider team to deliver end to end IT support, ensuring that all colleagues receive a high-quality service and IT support.

As our IT Support Engineer, you will be responsible for:

Acting as a first point of contact for IT issues for all colleagues. Logging all work requests on internal ticketing system and keeping users up to date with tickets

Escalating tickets or issues to senior engineers/management where appropriate if the issue cannot be resolved internally and continuing to manage these escalated tickets

Offering expert IT support services, troubleshooting hardware, software and network issues efficiently for employees across UK locations

Liaising with 3rd Party companies to ensure computer and telephony systems and software are operating to agreed service levels

Supporting and maintaining key IT infrastructure, networks, and cloud-based systems, such as Office 365 and Azure AD. As well as the setup of computers, mobile devices and other peripherals

Setting up remote users PC requirements including VPN connection, encryption, email, anti-virus, and server access. Demonstrating access to remote users

Assisting the business with departmental and office moves as and where necessary. This will involve moving PC’s and phones to new location, reconfiguring links and testing performance to ensure smooth running of equipment and services. (This may include some out of hours work to minimalize disruption).

What we are looking for in our ideal IT Support Engineer:

Demonstrable experience of handing first-line IT support company wide, in a fast-paced environment

A strong customer focused approach with a positive and friendly mindset - capable of understanding customer needs

High level of attention to detail and good problem-solving skills

Proficient use of Microsoft Azure/365, Microsoft Office and other software products

Experience and exposure to hardware such as firewalls, switches, storage arrays and printers

Experience with Mobile Device Management - mainly tablets and mobile phones

A solid understanding of LAN, WAN and VPN technologies

Completed CompTIA, A+, MCITP or similar (desirable).

Benefits and Perks at AFH

Flexible working & holidays - Enjoy flexible working and competitive holiday allowance, with annual buy & sell scheme options and your birthday off. Plus, additional holiday days for long service.

Social perks - To recognise and celebrate employees’ great work we are all invited to our annual Christmas and Summer parties.

Pension - We offer a contributory pension scheme with Royal London as well as death-in-service benefit.

Bonus scheme - All AFH employees are offered a competitive salary and a discretionary annual bonus, following completion of a year’s service.

Health and wellbeing - The MediCash app puts your health in the palm of your hands. Claim cashback on a wide selection of health and wellbeing initiatives, including discounted health club memberships and free healthcare benefits.

Professional development - We are committed to helping you reach your potential by offering tailored learning and development programmes to pursue your career goals.

Shopping discounts - Our employees can choose from many retailers to get discounts or cashback on everyday purchases from our favourite high street clothing stores to our go-to supermarkets, as well as access to free online training courses.

Apply today to register your interest in?joining?our?team, or learn more about the benefits and perks of working at AFH and what it is like to work here via our careers website.

Electrical Test Engineer

PDA Search and Selection Ltd

Job Title: Electrical Test Engineer

Location: Bristol

Salary: £41,002.00 per annum

Benefits: Company Vehicle, Company pension scheme, BUPA (single cover), 33 days holiday (including bank holidays) + Overtime available

Hours: 41 hours a week - Monday to Friday

We are advertising this Electrical Test Engineer role on behalf of our client ‘City Facilities Management’. City were established in 1985 and the company has grown to become one of the world’s largest privately held, integrated FM companies.

Job Purpose:

Undertake periodic testing & inspection of retail premises within a defined geographical region. This is multi contract with four major high street food retailers.

Key Accountabilities:

Diagnose and identify electrical issues and provide effective solutions and recommendations for remedial work.

Produce clear and comprehensive Electrical Installation Condition Reports (EICR).

Undertake electrical remedial works where required.

Undertake refurbishment & installation works of all aspects of electrical services, including electrical switchgear, distribution boards, mains and sub- mains cabling, containment, lighting and other electrical equipment.

Ensure all work complies with current regulations.

Knowledge, Skills and Abilities Required:

Proficiency in carrying out periodic inspection & testing of electrical installations.

JIB Grading recognised electrical apprenticeship (City & Guilds 2365 Level 2 and Level 3 / NVQ Level 3)

City & Guilds 2391-52 or equivalent

City & Guilds 2382-18 (18th Edition)

Valid ECS Grade Card - Approved Electrician

Minimum 10 years’ experience in electrical testing & inspection

Proven track record of producing detailed and accurate EICR’s.

Knowledge of inspection and testing procedures and certify works upon completion in accordance with relevant certification.

Proficient with MS Office

Full clean driving licence.

To apply for this role please submit your full and up to date CV to Andrew Bridges at PDA SEARCH & SELECTION LIMITED.

pdasearchandselection

Trainee IT Helpdesk Technician / 1st Line Support

Launch Your Cyber Security Career - Job Guaranteed!

Cyber attacks are rising, and companies need skilled professionals now more than ever.

With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+, Forescout FSCA) plus real-world project work that doubles as hands-on experience.

100+ hours of live training

Practical skills in troubleshooting, networking (Cisco), Azure cloud, Splunk SIEM & Tenable vulnerability management

Job guarantee with our hiring partners

Get certified, get experience, get hired.

Apply today and start your journey into cyber security.

Course cost - £2795, or, £232.91 per month

We guarantee you will be offered a job upon completion, or we will refund you 100%

of your course fees.

Service Desk Analyst - Hybrid

Position: Service Desk Analyst (1st Line)

Reporting to: Service Desk Team Leader

Our client proudly holds a place among the top 10 Managed Service Providers globally. They have consistently delivered premium managed IT services, establishing themselves as a key IT partner for businesses across diverse industries. This award winning MSP takes the time to understand their clients’ organisations, customising their expert services to suit their clients’ unique needs.

We’re looking for a Service Desk Analyst to join this dynamic team and help them deliver their promise to their clients.

Role:

As a Service Desk Analyst, you will be an integral part of this great Service Delivery Team, acting as the first point of contact for their clients’ IT requests and issues.

Key responsibilities:

Act as the first point of contact for our clients’ IT requests and issues via phone, ticketing system and email

Diagnose and resolve 1st line assigned tickets within target resolution times

Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket

Provide excellent customer service and an excellent customer experience at all times

Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes

Liaise with partners and third-party vendors to resolve customer issues

When allocated, perform the dispatch role, allocating inbound emails requests and balancing the workloads of other technicians

Key Requirements

Superb customer service, telephone and client facing skills

Previous experience providing IT support

Strong skills in troubleshooting and resolving Windows OS & Microsoft Office issues

Some experience of administering and supporting Active Directory, Group Policy, DNS, Office 365 and SharePoint

An understanding of and keen interest in networking technologies

The ability to build, configure, administer and support Windows devices (laptops, desktops etc)

Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill levels

Being able to demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects

Excellent team player but with the capacity to be strongly self-motivated

Ability to deal with difficult or demanding situations in a calm and professional manner

Lead Fire and Security Engineer

Lead Service Engineer - Fire & Security Systems

Location: Birmingham & Midlands RegionEmployment Type: Full-Time, PermanentSalary: £42,000 + Overtime + Company BenefitsCompany Vehicle ProvidedAre you an experienced Service Engineer ready to step into a Lead role? This is a fantastic opportunity to join a growing, team-oriented fire and security business that values professionalism, development, and a strong culture.

About the Role

As a Lead Service Engineer, you will be responsible for delivering planned maintenance, reactive callouts, and remedial works across a diverse customer base. You’ll ensure compliance with British Standards and current legislation, while mentoring junior engineers and supporting the wider engineering team.

Key Responsibilities

Carry out service visits, fault finding, and remedial works across fire and security systems.

Communicate effectively with customers regarding service outcomes and next steps.

Maintain van stock to maximise first-time fix rates.

Identify non-conformances and report recommendations for quotations.

Respond to emergency calls within agreed timeframes.

Support and supervise junior engineers when required.

Complete all documentation accurately and in line with company standards.

Requirements

Proven experience in fire and security service engineering.

Strong knowledge of British Standards (e.g. BS5839, SP203) and SSAIB regulations.

Excellent problem-solving skills and attention to detail.

Effective communication and interpersonal skills.

Ability to work independently and as part of a team.

Full UK manual driving licence (maximum 6 points).

Benefits

£42,000 base salary plus paid overtime and standby fees.

Company van (private use permitted) and fuel card.

Company phone and PPE provided.

Enhanced DBS check covered.

22 days holiday plus bank holidays (rising to 30 days with service).

Healthcare cashback scheme (optional).

Structured training and development plan (including GENT integration training).

Monthly engineer breakfast meetings.

Christmas party with hotel accommodation.

Working Hours

Monday to Friday: 08:30 - 17:00

Overtime available (evenings, weekends, bank holidays) at enhanced rates.

Security Service Engineer Birmingham / Derby

Complete Security Recruitment Ltd

Based in the Birmingham or Derby Locality

Covering the West Midlands

Enterprise level training

Security Systems Service Engineer:Security Role: Are you a skilled Security Systems Engineer working with a variety of security systems, from Access Control to CCTV?Paying up to £36k basic salary and the opportunity to earn additional earnings from overtime and call out. What can you expect as an employee:• Competitive salary, paid overtime, and a pension scheme. • Opportunities for progression with a company experiencing significant growth. • 25 days + bank holidays.• Professional development opportunities and team-based philosophy. • Company car. • Social activities, team events, and exposure to a wide variety of installations and clients.The ideal candidate would have:We are looking for a motivated, customer-focused problem solver who thrives on delivering excellence.• Practical aptitude and a highly organised approach. • Strong communication skills, both written and verbal. • A proven ability to adapt to changes and handle multiple sites.Qualifications:• Minimum of 4 years’ experience in security systems servicing. • Familiarity with Access Control, CCTV, Intercoms, and Intruder Alarm systems (e.g., C-cure, Axis, Galaxy). • Full UK driving licence. • Knowledge of IP networks, VLANs, and NSI standards.About the role:This is an exciting opportunity to join a rapidly growing company making waves in the fire and security industry. The role involves servicing, fault finding and rectifications security systems to the highest standards. You’ll collaborate with clients and contractors while upholding the company’s ethos of offering independent professional advice.Don’t miss out on this exciting opportunity to join the team and make a difference in the fire and security industry. Apply today and take the next step in your career

IT Support Specialist

RT Recruitment is working with a fast-growing business in Birmingham that is on the lookout for a talented and hands-on IT Support Specialist to join their internal tech team. If you thrive on solving problems and enjoy working with users to keep systems running smoothly, this could be your next move.

About the Role:

You’ll be providing essential first and second-line technical support across the business, helping employees resolve a range of IT issues-from setting up equipment to troubleshooting network problems.

What You’ll Be Doing:

Responding to support requests via the internal ticketing system

Diagnosing and resolving software, hardware, and connectivity issues

Installing and configuring laptops, desktops, printers, and phones

Managing user accounts and permissions using Active Directory

Supporting the onboarding of new staff with equipment and system access

Keeping records up to date and contributing to IT documentation

Escalating issues to senior technicians when necessary

What We’re Looking For:

1 year of experience in a similar IT support role

Good knowledge of Windows 10/11, Office 365, and common IT tools

Clear communicator with a strong customer-service mindset

Organised, self-motivated, and able to prioritise tasks

Familiarity with Active Directory, Exchange, and basic networking

Any IT certifications (e.g. CompTIA, Microsoft) are a bonus

What’s in it for You:

Competitive salary of £25,000 - £30,000

Opportunities to grow into more senior or specialist roles

Access to training and potential certification support

Collaborative work environment with a great team culture

Office located in central Birmingham with great transport links

Junior IT Support Analyst

We are a growing business based in Birmingham, dedicated to providing high-quality IT support to our staff and clients. Our team values learning, collaboration, and excellent customer service.

The Role:

We are seeking a proactive Junior IT Support Analyst to join our IT team. You will be the first point of contact for technical issues, helping to keep our systems running smoothly and supporting users across the organisation. Full training and ongoing support will be provided, making this a great opportunity to kickstart your IT career.

Key Responsibilities:

Provide first-line support for IT issues via phone, email, and in person

Set up, configure, and maintain computers, laptops, and mobile devices

Troubleshoot software and hardware problems (Windows and Mac)

Assist with the setup of user accounts and access permissions

Support basic network and printer issues

Maintain accurate IT documentation and asset records

Escalate complex issues to senior IT staff

Requirements:

Enthusiasm for technology and problem-solving

Basic understanding of Windows and/or Mac operating systems

Good communication skills and a positive attitude

Willingness to learn and develop new skills

Right to work in the UK

Desirable (not essential):

Previous IT support or customer service experience

Familiarity with Microsoft Office, Office 365, or Active Directory

Benefits:

Friendly and supportive team

Ongoing training and development

Opportunities for career progression

Convenient Birmingham location with excellent transport links

IT Service Desk Manager

Are you passionate about delivering excellent IT services and leading high-performing teams? Do you thrive in a hands-on leadership role where customer service, process improvement, and technical know-how all come together? We’re looking for an IT Service Delivery Manager to take ownership of our 1st Line Service Desk and 2nd Line Technical Services Teams. This is a fantastic opportunity to shape the way IT support is delivered across a multi-site organisation, ensuring colleagues receive the very best service while driving continuous improvement and innovation. Customers are at the heart of the organisation, so you will be innovating ways your team are delivering service and putting user experience at the forefront of processes. What you’ll be doing

Leading, developing, and inspiring our Service Desk Analysts, ensuring excellent customer service at every interaction.

Acting as a key escalation point for IT support queries, providing guidance, mentorship, and technical expertise.

Driving service improvements by optimising processes, documentation, and knowledge sharing.

Managing end-to-end IT asset lifecycle, ensuring compliance, governance, and effective use of tools like Microsoft Intune and Defender.

Overseeing vendor and contractor performance, supporting procurement discussions, and ensuring value for the business.

Monitoring key service metrics and taking proactive steps to improve them.

Representing the Service Desk in senior IT forums, project service transitions, and Change Advisory Boards.

Ensuring IT services align to the ITIL framework, with robust documentation and regular reviews.

What we’re looking for

Proven experience leading a customer-focused IT team in a multi-site environment.

Strong understanding of service management tools, asset management, and vendor governance.

Knowledge of ITIL processes

Technical knowledge across IT hardware, software, networks, telephony, and business applications - mainly Microsoft experience, within a hybrid Cloud environment.

A track record of delivering service improvements, using automation and innovation to enhance user experience.

Confident communicator who can influence at all levels and represent IT effectively across the organisation.

This is an office based role in Birmingham, please do apply unless you are willing to work in the office on a full-time basis. Permanent opportunity Birmingham based office Salary £50,000 - £55,500 Benefits: up to 8% pension match, 25 days holiday + Bank Holidays, holiday allowance increasing with service up to 30x days max., annual professional body membership paid for, life cover, access to online retail discounts portal. *We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age.*We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.

Are you looking to kickstart your career in IT? Join our IT Technician traineeship today.

We can offer a home based opportunity that leads to a rewarding job with an annual salary between £18,000-£25,000 per annum.

We back our confidence in your job placement with a guaranteed offer for everyone who completes our IT Traineeship.

Trainee IT Support - Requirements

No prerequisites are needed; we welcome anyone passionate about beginning a career as an IT Technician.

Trainee IT Support - Responsibilities:

Troubleshoot hardware and software issues.

Install and configure computer systems and applications.

Provide technical support to end-users.

Maintain and update IT equipment and peripherals.

Monitor system performance and security.

Implement backup and recovery procedures.

Conduct routine maintenance tasks.

Assist with network troubleshooting and administration.

Document and track support tickets and resolutions.

Step 1 Online study with 24/7 support from one of our experienced mentorsStep 2 CV workshop followed by job interview with one of our recruitment partners in your area.Step 3 Your new job in in the IT sector

Like the sound of this?

Apply now!

Engineer Support Coordinator

Location: Birmingham (B33)

Reports to: Service Desk Manager

Salary: £27,500

Full-Time Permanent Office Based

Are you a highly organised, customer-focused professional with a knack for scheduling and coordination? Do you thrive in a fast-paced service environment and enjoy making a real impact on operational efficiency? If so, we want to hear from you!

We’re looking for a Engineer Support Coordinator to join our clients well known and growing business. In this role you will be supporting field engineers and ensuring exceptional service delivery across reactive, preventative, and remedial maintenance activities.

What You’ll Be Doing

Coordinating and scheduling engineer visits for planned and reactive maintenance.

Acting as the first point of contact for customer queries and service requests.

Maximising engineer utilisation and ensuring SLA compliance.

Liaising with internal teams, subcontractors, and suppliers to deliver seamless service.

Managing subcontractor bookings and raising orders in line with company procedures.

Tracking job completion and ensuring accurate reporting across departments.

Supporting national and key account customers with high-level service coordination.

Generating KPI and business performance reports to support operational goals.

What You’ll Be Accountable For

Optimising engineering hours and reducing non-productive time.

Meeting daily/weekly revenue targets.

Ensuring detailed and accurate processing of service calls.

Supporting five engineers within your designated business area.

What We’re Looking For

Strong communication skills with customers, engineers, and internal teams.

Proven ability to resolve customer issues and manage competing priorities.

Commercial awareness and a results-driven mindset.

IT literate (Word, Excel, Outlook) and confident working with service databases.

Calm, resilient, and flexible under pressure.

Experience in a fast-paced service environment is essential.

Why Join our client?

Be part of a collaborative and supportive team.

Make a real impact on service delivery and customer satisfaction.

Opportunities for growth and development within a leading service organisation.

Ready to take the next step in your career?

Apply now or contact us to learn more about this exciting opportunity!

IT Support EngineerFull time - hybrid workingSalary - £35,000Hours 8.30 - 5.00pm (Monday to Friday) We are currently recruiting on behalf of a growing, design-led retail business for a permanent IT Support Engineer to join their internal Business Systems team based on the outskirts of Birmingham. This is a great opportunity for someone confident supporting users at all levels, both remotely and in person across multiple sites. You will play a key role in keeping the business running smoothly day-to-day, while also supporting IT projects and systems improvements. What you’ll be doing as an IT Support Engineer:

Providing 1st/2nd line support to internal users across multiple locations

Managing and maintaining hardware, software, and peripherals

Supporting user onboarding, Microsoft 365, Active Directory & Azure AD

Troubleshooting network, telephony, and application issues (e.g. SAP B1, FileMaker)

Collaborating with third-party vendors and MSPs to resolve issues

Creating documentation and maintaining knowledge bases (Jira, Confluence)

What we’re looking for as an IT Support Engineer:

Proven background in IT support, ideally across mixed environments (Windows, macOS, mobile)

Strong working knowledge of Microsoft 365, AD/Azure, networking (Ubiquiti/Meraki), and cybersecurity tools

Experience supporting business-critical systems (ERP/CRM/stock control/payroll apps)

Excellent communication and organisational skills-someone who can own problems and see them through

Happy to travel to other sites on occasion (London, Manchester, Birmingham)

Please apply or contact Kirsty at for more info. Should you submission be unsuccessful, your CV will be kept on file for future vacancies.

IT Service Desk Analyst

Hays Specialist Recruitment Limited

IT Service Desk Analyst temporary contract vacancy in large public sector organisation Birmingham City Centre 3 month contract - up to £24.10 per hour (within scope of IR35) 37 hours per week, Monday - Friday fully on site working

Hays Technology are working in partnership with a large public sector organisation in Birmingham city centre to recruit up to three IT Service Desk Analyst’s on a contract basis with an immediate start.

Our client is looking for an experienced IT Service Desk Analyst with excellent customer service skills to assist their high performing team during a busy period of time. The purpose of the role is to receive and handle requests for IT support by phone and email following agreed procedures. You will be responding to common requests for support by providing information to enable resolution and promptly allocate unresolved calls as appropriate.

Please note, you will be working on site five days per week, this is non-negotiable. #

Key tasks and responsibilities:

Following agreed procedures, receive and handle requests for information, and provide routine advice to users on systems, products and services which are available to them.

Following agreed procedures, receive and handle requests for support, provide information to enable problem resolution and promptly allocate unresolved calls as appropriate.

Carry out routine collection of information and record as directed. Report and escalate unforeseen or exceptional events.

Document all work to comply with the standards, including reporting details of all hardware/software items that have been installed and removed so that configuration management records can be updated.

Within skills and experience, provide assistance to users. Request assistance, according to escalation procedures, keeping records of each request, contact information and action taken, including feedback to user.

Skills and experience required in order to apply:

Previous experience as an IT Service Desk Analyst.

Excellent customer service skills.

Knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks etc) and the IT applications and service processes used within own organisation.

Installation, testing and commissioning of supplier specific equipment and software in all legitimate operational environments.

The knowledge and ability to install and maintain hardware systems in a way that ensures they operate within their planned specification and are safe to use by those authorised to work with them.

The use of everyday desktop software for example: word processing, spreadsheets, graphics.

Previous experience in a Higher Education setting is highly desirable.

If you have the relevant experience and would like to apply, please submit your CV.If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Graduate Technical Services- Engineering

Due to continued expansion, our engineering clients are looking for a Technical Services graduate to join their Coventry Service Department. This is an opportunity for a driven, highly organised, detail orientated individual to make an impact in a vital team within the company. This is an exciting, varied role that is essential for ensuring the smooth operation of our service department.The ideal candidate will possess strong technical support and administrative skills, be proficient in various office software, and demonstrate excellent phone etiquette. A background in mechanical engineering or a technical role/discipline is necessary to provide the support needed for the role.In this role, you will manage incoming calls with excellent phone etiquette, handle and assess service job sheets, liaise with engineers for additional job details, and collaborate with the Service Manager and Senior Administrator to support the service department. You will also contact suppliers for part information, ensure accurate job costing, and perform data entry tasks to maintain up-to-date records. Applications from enthusiastic individuals who have strong organisation, communications and a can do attitude along with high level of Microsoft office are welcomed. A background/interest in engineering would also be beneficial. Duties

Manage incoming calls and respond to inquiries with professionalism and courtesy, demonstrating excellent phone etiquette.

Monitor all incoming service job sheets and assessing what is required next.

Contacting engineers for further information to aid the quoting of additional work where needed following a service visit.

Work with the Service Manager and Service Support Senior Administrator on all aspects of the service department

Contact suppliers for part information so that jobs can be costed

Perform data entry tasks accurately and efficiently, maintaining up-to-date records.

Service work/breakdown analysis

Requirements of this role

Engineering qualification or experience would be ideal

Demonstrates an excellent understanding of what is needed to provide Technical Support to customers and internal staff

Proficiency in using computerised systems, Microsoft Office including Word and Excel

Strong organisational skills with the ability to manage multiple tasks simultaneously.

Excellent attention to detail and accuracy in all work performed.

Confident decision-making ability

Effective communication skills, both verbal and written.

A proactive approach to problem-solving and the ability to work independently as well as part of a team.

Must be able to commute to Coventry

This Is a full-time, office based position offering £29,000.00-£35,000.00 per year. BenefitsInitial 22 days holiday per annum increasing to 24 + bank holidays Monday to Friday - Hours 8-30am to 4-30pm Monday to Thursday and to 4pm Friday Company pension Excellent opportunities for future progression.Free on-site parkingPrivate medical insurance

IT Support Engineer - up to 30K + 2x Overtime - TamworthAn exciting new opportunity has become available for a IT Support Engineer within a Microsoft Gold Partnered, Managed Service Provider (MSP) in Tamworth.We are looking for enthusiastic, passionate IT Support Engineer to join a forward thinking and growing MSP. There is ample opportunity for career progression with the company thriving and experiencing a 50% expansion over the last 18 months.They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility.IT Support Engineer experience: Windows 7 and Windows 10 Operating Systems Office 365 Email Solutions Exchange 2007/2010/2013/2016 Mailbox Management Active Directory Users/Computers Management Basic Client-side Networking experience Liaise with 3rd party suppliers ensuring faults are logged, managed and that SLAs are met Microsoft Office Applications Prior experience working within a Managed Service Desk provider (beneficial) Proven experience resolving incidents quickly by using remote support tools Exposure to HP and Dell hardware.We are not expecting the IT Support Engineer to have experience in all the technologies above, just a strong basis knowledge and passion to learn more!You will be self-motivated IT Support Engineer, a good communicator and have a natural desire to create a fluid environment. The successful 1st Line Support Engineer should have strong problem-solving abilities, organisational skills and the ability to work as part of a team.Apply now for immediate consideration for this IT Support Engineer position or contact George Harvey at ITSS Recruitment for further details.

Salary: £19,500 - £23,809.50 per annum

Vacancy Type: Contract, Full Time

Hours: Monday - Friday working hours 37.5 hour a week contract. Overtime available, based on manager approval.

Closing Date: 30th September 2025

As an IT recycler and supplier of IT Services they have overseen more than 3 million devices through the IT lifecycle and, as a result, are perfectly placed to provide their customers with guidance and advice through this complex market.

They offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers along with their hardware specialist IT brokerage service.

The Role

As a result of continued business growth, they are actively recruiting for multiple roles within their production line warehouse. They’re looking for reliable, flexible, and team-oriented individuals who are comfortable working in a fast-paced environment and committed to achieving daily operational targets. This is a fantastic opportunity to kick-start your career in technology engineering with one of the UK’s leading independent IT specialists. Full training and support will be provided.

Key Responsibilities

Receive and accurately record incoming goods using internal company systems

Maintain accurate stock control and inventory management

Handle and process IT equipment as part of daily operations

Ensure high levels of attention to detail across all tasks

Operate in-house systems for goods-in, goods-out, and IT waste sortation

Perform quality assurance checks throughout the production process

Safely lift and handle servers, storage arrays, large printers, and related equipment in line with Health & Safety and Manual Handling guidelines

Maintain a clean, organized warehouse environment and adhere to all health and safety procedures

Contribute to achieving monthly sales targets through efficient warehouse operations

Promote teamwork and collaboration to support both individual and company-wide goals

Assist in the refurbishment and resale of IT products

Skills and Qualifications

Ability to thrive in a fast-paced, dynamic warehouse environment

A proactive team player who can also work independently and use initiative

Strong IT skills: intermediate proficiency in Microsoft Excel is desirable

Familiarity with computers, mobile phones, and their components is advantageous (but not essential)

A genuine passion for technology - or a strong desire to learn and grow within the tech industry

Benefits

Pension Contributions

Staff discount online store

23 days Holiday +BHs

Company events

Refer a friend Scheme - £150+

On-site Fully Equipped Gymnasium

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.

SOC Analyst - Active SC - Outside IR35

SOC Analyst Splunk - Active SC or DV

Location: Birmingham

Type: 24/7 Shift Support, Earlies, Lates and Nights

Fully on-site

IR Status: Outside

Rate: £350 - £500

Core Resonsibilities:

Reporting into the SOC Manager

The day-to-day tasking within cyber domain of the SOC

Monitoring for events across multiple security technologies

Liaise with trusted partners to provide accurate threat identification.

Design and operations manual content development and analytics.

Ensure that SOC scheduled tasks, reported events and incidents are appropriately progressed.

Assisting as required with Security, Risk, Compliance and Service reporting.

Be the single focal point for event alerting.

The day-to-day support of its personnel in accordance with their grading and the SOC Manager instructions

Take responsibility for your team and its welfare in the absence of the SOC manager.

Provide expertise, guidance, and advice in IT Security related matters, including maintaining up to date knowledge of network, application, and communications security solutions, as well as emerging technologies.

Collaboration with the other IPS security pillars and adjacent commands to support the overall aim of lowering security risk.

Work alongside colleagues from personnel and physical security to assess events and categorise them appropriately.

Support senior management in the delivery of an effective and efficient departmental service, deputising where appropriate.

Provide support, guidance, and expertise in relation to Incident Management, giving direction on vulnerability identification and risk mitigation.

Make recommendations and provide policy guidance to senior management in SOC related areas.

Develop and build internal and external partnerships working collaboratively to foster good relations, including working with other government departments to further the SOC capabilities.

Provide on the job training and knowledge transfer to enhance the skills of the junior Buyer permanent employee SOC Analysts.

Documentation: Ensure that all processes, incidents, and solutions are documented meticulously and in a legally. This is crucial for post-incident analysis, compliance, and audits.

if you’re interested in the above and would like to learn more, apply or reach out to

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason***,*** please let us know when you apply or talk to the recruiters directly so we can support you.

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Frequently asked questions

What types of Support Engineer jobs are available in Birmingham?

In Birmingham, you can find a variety of Support Engineer roles including IT support, technical support, application support, and network support positions across different industries.

Do I need specific qualifications to apply for Support Engineer jobs in Birmingham?

While requirements vary by employer, most Support Engineer positions prefer candidates with relevant IT certifications such as CompTIA A+, Microsoft Certified Professional, or experience with support tools and technologies.

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