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Support Engineer Jobs in Birmingham

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Looking for Support Engineer jobs in Birmingham? Explore the latest IT support engineer vacancies in Birmingham’s thriving tech scene. Whether you’re an experienced professional or starting your career, our job board connects you with top employers seeking skilled support engineers. Find your next opportunity in Birmingham today!
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IT Support Engineer
ITSS Recruitment
Multiple locations
Fully remote
Mid
ÂŁ20k - ÂŁ30k
RECENTLY POSTED
windows
IT Support Engineer - up to 30K + 2x Overtime - Tamworth
An exciting new opportunity has become available for a IT Support Engineer within a Microsoft Gold Partnered, Managed Service Provider (MSP) in Tamworth.
We are looking for enthusiastic, passionate IT Support Engineer to join a forward thinking and growing MSP. There is ample opportunity for career progression with the company thriving and experiencing a 50% expansion over the last 18 months.
They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility.
IT Support Engineer experience:
Windows 7 and Windows 10 Operating Systems
Office 365 Email Solutions
Exchange 2007/2010/2013/2016 Mailbox Management
Active Directory Users/Computers Management
Basic Client-side Networking experience
Liaise with 3rd party suppliers ensuring faults are logged, managed and that SLAs are met
Microsoft Office Applications
Prior experience working within a Managed Service Desk provider (beneficial)
Proven experience resolving incidents quickly by using remote support tools
Exposure to HP and Dell hardware.
We are not expecting the IT Support Engineer to have experience in all the technologies above, just a strong basis knowledge and passion to learn more!
You will be self-motivated IT Support Engineer, a good communicator and have a natural desire to create a fluid environment. The successful 1st Line Support Engineer should have strong problem-solving abilities, organisational skills and the ability to work as part of a team.
Apply now for immediate consideration for this IT Support Engineer position or contact George Harvey at ITSS Recruitment for further details.
Technical Applications Engineer
Rise Technical Recruitment
Dudley
In office
Mid
ÂŁ40k - ÂŁ50k
TECH-AGNOSTIC ROLE
40,000 to 50,000 per annum, DOE + Company Benefits
Location: Commutable from Birmingham, Dudley, Stourbridge, West Bromwich, Wolverhampton, Walsall
An excellent opportunity for a technically skilled professional with hands-on experience in low voltage switchgear to transition into a client-facing, solution-focused role. This is a varied and exciting position where you can apply your expertise to design, price, and deliver solutions while playing a key role in driving the growth of the business.
The company are industry leaders in their field, working with a wide range of reputable clients across the UK. They are looking for a Technical Applications Engineer who can take a hands-on or engineering background and combine it with commercial awareness to provide technical solutions, accurately design switchboards from SLDs, price them, and present them as complete customer solutions.
This role is perfect for someone looking to move into sales while remaining technically engaged.
The Role:
Interpret single line diagrams (SLDs) to design LV switchboards and provide complete technical solutions to customers.
Price, present, and sell switchboard solutions, supporting the sales process while ensuring correct application.
Provide ongoing technical guidance, troubleshooting, and commissioning support as required.
Build and maintain strong client relationships, working closely with sales and engineering teams to identify new business opportunities.
The Person:
Strong technical understanding of LV panel design and applications.
Excellent communication and problem-solving skills.
Customer-focused with the ability to explain complex technical concepts clearly.
Flexible to travel across the UK as required.
Reference Number. BBBH(phone number removed)
To apply for this role or to be considered for further roles, please click “Apply Now” or contact Sophie Fox at Rise Technical Recruitment.
Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Salesforce Administrator
SF Recruitment
Multiple locations
Hybrid
Mid
ÂŁ35k - ÂŁ45k
salesforce
confluence
jira
apex
Salesforce Administrator needed for a fantastic brand in Coventry. Permanent, hybrid role paying up to ÂŁ45,000 per annum + bonus and benefits.
We are looking for a motivated Salesforce Administrator to join our operations team and play a key role in the management, optimisation, and support of our Salesforce platform. This is an excellent opportunity to work on a wide range of Salesforce projects, from user support and data management to automation and system improvements, in a fast-paced and growing environment.
Key Responsibilities
Provide administration and support for Salesforce users, including roles, profiles, permissions, and data management.
Build and maintain reports and dashboards to deliver valuable business insights.
Support system integrity through deduplication, data imports, and ongoing maintenance.
Configure workflows, flows, and automation to streamline business processes.
Manage and prioritise support tickets, escalating issues where necessary.
Work closely with end-users to ensure Salesforce remains efficient and aligned to business needs.
Contribute to CRM projects such as platform reconfiguration, automation enhancements, and new feature rollouts.
Maintain compliance with data governance and GDPR standards.
Skills & Experience Required
minimum of 6 months experience as a Salesforce Administrator (or similar CRM admin role).
Strong knowledge of Salesforce core features including objects, fields, validation rules, process builder, and flows.
Proven ability to manage users, roles, permission sets, and security settings.
Skilled in building custom reports and dashboards.
Experience with data imports, exports, and data cleansing.
Familiarity with both Salesforce Classic and Lightning environments.
Comfortable working in an Agile environment with tools such as Jira or Confluence.
Strong MS Office skills (Excel, PowerPoint, Word).
Desirable Skills
Basic knowledge of HTML, CSS, and Visualforce.
Exposure to Apex programming and Salesforce integrations (APIs / middleware).
Experience with data migration tools and techniques.
Understanding of Salesforce security best practices.
Tier 2 Service Desk Engineer
Evolve Personnel
Oldbury
Hybrid
Mid
ÂŁ26k - ÂŁ31k
windows
window-server
box
Our well established client is looking to expand their Service Desk with a Tier 2 Engineer. You must have experience working with a Managed Service Provider.
Are you an experienced tier 2 Service Desk Engineer who is looking for an exciting new opportunity to join our client who are continuing to grow with progression opportunities within their technical team? Our client is a growing family-run business, providing managed IT services to a diverse range of customers across the whole of the UK and globally, including America, China, Italy, and Dubai. They take pride in a strong company culture, investment in technology, and commitment to supporting their team’s professional growth.
The Role:
We are looking for an experienced Tier 2 Service Desk Engineer to join a growing team. The successful candidate must have experience working in a Managed Service Provider (MSP) environment and be comfortable dealing with a wide variety of IT challenges, including networking. This role is an excellent opportunity to work with a diverse client base, ranging from corporate businesses to football clubs, where technology plays a crucial role in their operations.
Benefits:
Holidays: 20 days annual leave + bank holidays + 3 extra days at Christmas
Flexible working: After 6-month probation, hybrid working (3 days in office, 2 days from home)
Pension scheme
Career progression opportunities: Technical team of eighteen with pathways to advance within Tier 3, field engineering, and specialist roles.
Company socials: Team activities such as go-karting, NQ64 gaming bar nights, charity quiz nights, Christmas parties.
Football industry exposure: Investment in football clubs, early access to cutting-edge VR, digital displays, tills, hospitality, venue technology etc.
West Bromwich hospitality box access for employees.
Community and Charity Involvement
Key Responsibilities for the Tier 2 Service Desk Engineer:
Provide Tier 2 technical support, troubleshooting issues and resolving complex IT queries.
Support a diverse range of customers across multiple industries.
Work closely with Tier 1 engineers and escalate issues to Tier 3 when necessary.
Assist in networking tasks and infrastructure support.
Time and a half if you are working matchdays.
Work collaboratively with the wider technical team, including field engineers.
Participate in knowledge sharing to help up skill members of the team.
Ensure timely and professional communication with clients
Requirements of the Tier 2 Service Desk Engineer:
Proven experience in an MSP environment is essential.
Strong technical troubleshooting skills.
Experience in networking and infrastructure support.
Proficiency with Windows Server, Active Directory, Office 365, and Microsoft Exchange.
Experience with virtualisation technologies such as VMware or Hyper-V.
Knowledge of firewalls, routers, and switches.
Experience with remote monitoring and management (RMM) tools.
Familiarity with backup and disaster recovery solutions.
Ability to work independently and as part of a team.
Excellent communication and problem-solving skills.
A proactive and customer-focused approach.
Flexible to attend match day on site response, which will be paid at time and a half.
This is an exciting opportunity to be part of a dynamic and innovative business that values its employees and provides fantastic career progression.
Automotive Helpdesk Technician - Forecasted Volume
The Automobile Association
Oldbury
In office
Mid
ÂŁ35k
TECH-AGNOSTIC ROLE
Company descriptionThis is the job
Salary: ÂŁ 35,000.pa plus benefits
Hours: 36.25 hours per week
Shifts: between 0700 – 2000 Monday to Sunday
Location: Oldbury - on site
Join Our Team as a Technical Helpdesk Advisor
Are you an automotive professional ready for a new challenge?
Passionate about vehicles and providing exceptional service?
As a Technical Advisor, you’ll be part of a growing team and you’ll provide expert advice to our customers via the telephone. You will be the go-to expert for customers seeking telephone fixes and supporting the business by only sending patrols to where they are needed.
We value your growth and are committed to supporting you. Through specialized training, ongoing support, and tailored opportunities, we ensure that you have the resources necessary to achieve your goals with both AA.
What will I be doing?
Working as part of our contact centre team, you will be the first point of contact for our members, providing essential technical support, advice and repair fixes in cases that may not need emergency patrol support
Communicating effectively to provide an efficient resolution of breakdowns for our customers
Utilising our in-house systems to record customer data and incident details in a timely, accurate and easy to understand
Delivering the top-class level of customer service that our members expect from the AA, ensuring every piece of information is given in a simple, understandable manner
What do I need?
Mechanical Qualifications: You’ll hold your NVQ Level 2 or 3 in Light Vehicle maintenance and Repair or an equivalent, appropriate qualification alongside substantial, demonstrable experience in the Motor Vehicle Repair Industry.
A Fixer/Problem Solver You will revel in utilising your technical expertise to help solve a variety of issues, you’ll find solutions to blockers and get our customers moving again
A Master Communicator: Taking complex technical information and communicating it in a simple and effective way is your superpower! You’ll give customers and Patrols the confidence that whatever the issue, you can help them
Flexible: Breakdowns and car trouble aren’t limited to between 9-5, and neither are you. You understand and are happy to work outside normal hours, on a roster basis that includes weekends
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
Diverse learning and development opportunities to support you to progress in your career
25 days annual leave, plus 8 bank holidays
Free AA breakdown membership from day 1!
Discounts on AA products including car and home insurance
Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
Work save pension scheme with up to 7% employer contribution
Company funded life assurance
Dedicated Employee Assistance Programme
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
Technical Helpdesk Advisor - Forecasted Volume
The Automobile Association
Oldbury
In office
Mid
ÂŁ35k
TECH-AGNOSTIC ROLE
Company descriptionThis is the job
Salary: ÂŁ 35,000.pa plus benefits
Hours: 36.25 hours per week
Shifts: between 0700 – 2000 Monday to Sunday
Location: Oldbury - on site
Join Our Team as a Technical Helpdesk Advisor
Are you an automotive professional ready for a new challenge?
Passionate about vehicles and providing exceptional service?
As a Technical Advisor, you’ll be part of a growing team and you’ll provide expert advice to our customers via the telephone. You will be the go-to expert for customers seeking telephone fixes and supporting the business by only sending patrols to where they are needed.
We value your growth and are committed to supporting you. Through specialized training, ongoing support, and tailored opportunities, we ensure that you have the resources necessary to achieve your goals with both AA.
What will I be doing?
Working as part of our contact centre team, you will be the first point of contact for our members, providing essential technical support, advice and repair fixes in cases that may not need emergency patrol support
Communicating effectively to provide an efficient resolution of breakdowns for our customers
Utilising our in-house systems to record customer data and incident details in a timely, accurate and easy to understand
Delivering the top-class level of customer service that our members expect from the AA, ensuring every piece of information is given in a simple, understandable manner
What do I need?
Mechanical Qualifications: You’ll hold your NVQ Level 2 or 3 in Light Vehicle maintenance and Repair or an equivalent, appropriate qualification alongside substantial, demonstrable experience in the Motor Vehicle Repair Industry.
A Fixer/Problem Solver You will revel in utilising your technical expertise to help solve a variety of issues, you’ll find solutions to blockers and get our customers moving again
A Master Communicator: Taking complex technical information and communicating it in a simple and effective way is your superpower! You’ll give customers and Patrols the confidence that whatever the issue, you can help them
Flexible: Breakdowns and car trouble aren’t limited to between 9-5, and neither are you. You understand and are happy to work outside normal hours, on a roster basis that includes weekends
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
Diverse learning and development opportunities to support you to progress in your career
25 days annual leave, plus 8 bank holidays
Free AA breakdown membership from day 1!
Discounts on AA products including car and home insurance
Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
Work save pension scheme with up to 7% employer contribution
Company funded life assurance
Dedicated Employee Assistance Programme
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
Technical Support Engineer
Brooklyn Recruitment
Multiple locations
In office
Mid
ÂŁ35k - ÂŁ40k
TECH-AGNOSTIC ROLE
Technical Support Engineer Design Engineer Construction Roofing
Brooklyn Recruitment currently have an exciting role available for a Technical Support Engineer / Product Development Engineer / Product Development Specialist / Design Engineer in the Chasetown area on the Staffordshire / West Midlands boarder. This role is with a well established company that very much has a family feel to it.
As Technical Support Engineer / Product Development Engineer / Product Development Specialist / Design Engineer, you will be providing technical support both internally and externally. Your duties will include:
Liaising with clients and internal departments with regards to specifications and regulations.
The ability to read and alter Technical drawings.
Creating and collating technical data specification for internal and external use.
Responding to customer enquiries and complaints.
Preparing drawings in AutoCAD.
Supporting members of the Technical team with advice and knowledge.
Being involved with Product Development.
Preparing tool drawings.
Site visits where needed.
Other duties as required.
The company manufacture products for the roofing industry so experience and knowledge of the roofing and construction industry would be a great advantage to the Technical Support Engineer. You should also have an Engineering degree and be proficient in the use of AutoCAD. You should also have previously held a customer facing role and have a head for heights as this position will involve some site visits.
The hours of work for this Technical Support Engineer s role are Mon Thurs 8.45am 5pm and Fri 8.30am-4.30pm.
In return for all of your hard work as Technical Support Engineer / Product Development Engineer / Product Development Specialist / Design Engineer you will be rewarded with a generous salary, a fantastic bonus scheme, onsite parking and much more.
EPOS Staging Operative
Rapid Resource Limited
Birmingham
In office
Mid
ÂŁ90/day
windows
On behalf of NCR Voyix, Rapid Resource is looking for dynamic and conscientious Warehouse Operatives with experience in Retail EPOS systems to join a dedicated team at our Staging Warehouse in Holford Way, Birmingham (B6).
Applicants with prior experience in building and staging EPOS systems and associated peripheral equipment are especially welcome.
About NCR Voyix
NCR Voyix is a global technology company leading how the world connects, interacts and transacts with business. NCR s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organisations in more than 100 countries.
Working Hours:
6:00am - 2:00pm Monday - Friday
Pay:
The day rate is ÂŁ121.00. Please note that this role is paid through an umbrella company, and after standard deductions (including tax, National Insurance, and umbrella fees), the estimated take-home pay is approximately ÂŁ89.51 per day.
Primary duties to include: -
We are looking for hands-on, detail-oriented individuals to support the build, configuration, and testing of Retail EPOS systems and servers, including peripherals such as printers, scanners, handheld terminals, and NCR Self-Service Checkouts (SCO lanes). The role includes preparing both new and refurbished equipment for deployment.
Key Responsibilities:
Build, configure, and test single and multiple EPOS units for deployment
Unbox, inspect, and prepare SCO lanes and peripheral equipment
Clean and refurbish used hardware for reuse
Light engineering tasks (drilling, de-burring, riveting)
Accurate data entry (serial numbers, check sheets, spreadsheets)
Check and verify stock against picklists
Package equipment (pallet wrapping, labelling)
Support warehouse operations (moving boxes, breaking down packaging, using pallet trucks)
Required Skills & Knowledge:
Understanding of networking: LAN, TCP/IP, wireless configuration
Experience with Windows OS (7/8/10/11) and basic switch setup
Familiarity with Microsoft Office (Excel, Word, Outlook)
Ability to follow technical documentation and perform testing
Comfortable working independently in a fast-paced environment
Strong attention to detail and good communication skills
Additional Requirements:
PC literate, numerate, and able to communicate clearly with both management and team members
Self-motivated, enthusiastic, and proactive with a strong “can-do” attitude
Able to follow verbal instructions and complete repetitive tasks with consistent attention to detail
Comfortable working in a fast-paced, pressurised environment and adapting to changing duties
Familiar with hand tools and basic workshop practices; own tools required
Experience with mains and battery-powered tools (e.g., drills, saws, nail guns)
Basic understanding of Health & Safety, manual handling, and pallet truck use
Able to work independently or as part of a team, following technical documentation
Strong communication skills, including a good telephone manner
Willing to take initiative and assist wherever needed without waiting to be asked
Benefits:
On-site parking
Fire And Security Engineer
Thompson AVC
Wolverhampton
In office
Mid
ÂŁ30k - ÂŁ38k
TECH-AGNOSTIC ROLE
Position: FIRE and security Service Engineer
Location; Midlands
We are seeking an experienced Fire and security service engineer to work on prestigious contracts throughout the Midlands. Working for a family owned business established for over 30 years. Join a supportive busy team. A mixture of solo and teamwork.
Reactive calls, PPMs, remedial works and small works
Prestigious Commercial client base
Preferably Fire / Security / CCTV/ intruder & access but we are willing to train if one discipline is stronger.
HIKVISION, HANWHA, NOTIFIER, GENT, MORLEY, GALAXY, TEXECOM,PAXTON, SALTO, GALLAGHER along with emerging AI and AV technologies.
Please get in touch for a no obligation, confidential chat directly with the employer. Have a chat with one of our engineers prior to interview stage if required. Out of office hours calls available.
Technical Support Engineer
Simply Trinity Ltd
Tamworth
In office
Mid
ÂŁ46k
TECH-AGNOSTIC ROLE
An award winning Company, and a world leader in Environmental Test Solutions, are looking for a Technical Customer Support Engineer to provide pre and post sales technical support to customers while supporting the production test areas in fault finding and production resolution.
ÂŁ46,350 per annum - and half day on Friday!
Comprehensive benefit package including generous pension contributions and private health
A good understanding of PLC/HMI control systems is essential.
If you do have a good all round electro-mechanical background and are looking to join a Company that invests heavily in their people, and are at the forefront in what they do, then we would like to hear from you!
Access Controls & CCTV Installation Engineer
Hexagon Recruitment
Birmingham
In office
Mid
ÂŁ42k - ÂŁ48k
TECH-AGNOSTIC ROLE
We are pleased to be recruiting for our client for a Permanent skilled CCTV & Access Control & WI-FI Data Installation Field Engineer to join our client s expanding team.
The ideal candidate will be responsible for, installing CCTV & Access Control and WI-FI Data systems in to our clients sites Nationwide.
Responsibilities:
Experience as a CCTV & Access Control and Data Installation Engineer or similar role.
Proficient in the installation and configuration of CCTV & Access Control & WI-FI Data Systems.
Strong knowledge of networking principles and protocols.
Familiarity with industry standards and regulations related to surveillance systems.
Excellent problem-solving and troubleshooting skills.
Effective communication and interpersonal abilities.
Ability to work independently and as part of a team.
Attention to detail and commitment to delivering high-quality work.
Must be available to travel UK wide and stay away when required.
Hold a full valid UK Driving licence
Benefits:
Competitive basic salary from ÂŁ42k and up to ÂŁ48k + Paid Overtime
Company Van & Fuel Card Plus Travel Expenses.
Benefits package
25 Days plus 8 Bank Holiday per year.
If this job role is for your then please forward your up to date CV and we will contact you to discuss this job role further.
Trainee CNC Applications Engineer
Redshore
Coventry
In office
Mid
ÂŁ40k - ÂŁ50k
TECH-AGNOSTIC ROLE
An exciting opportunity has arisen within this global manufacturer of machining centres, for a Trainee Applications Engineer to join its Midlands team in their Coventry HQ.
THE ROLE
The role of Trainee Applications Engineer within their state of the art machining department is to provide customers with technical engineering requirements, a high level of technical expertise and information both pre and post sales. Duties include:
Pre Sales technical Support to Sales Engineers
Demonstrating machinery including EDM and Milling (Electro Discharge Machines)
Training operatives from the Midlands centre of excellence
Post Sales technical back up/Customer support
THE PERSON
In order to succeed in the role of Trainee Applications Engineer in the team you will ideally be working in an Applications Engineer role currently or a programming or machining role with good experience of Electro discharge machines, milling machines etc. This role will also suit a production or Manufacturing engineer etc that is looking to move from a shop floor role into a more professional engineering position that offers excellent benefits, training and progression.
THE PACKAGE
38,000- 45,000 Basic
10% Bonus
Car
Pension
Laptop
Mobile
Life Assurance
Training and progression
Application Support Engineer
Applause IT Recruitment Ltd
Birmingham
In office
Mid
Private salary
linux
mysql
docker
jenkins
sql
svn
Role: Application Support Engineer
Location: Birmingham
Stack: Linux Cloud Computing
We are recruiting for an Application Support Engineer to join a growing technology business based in Birmingham. This is a fantastic opportunity to play a key role in maintaining and supporting bespoke software solutions and Linux-based infrastructure, while working closely with customers and developers to deliver high-quality support.
The Role
As an Application Support Engineer, you will:
Maintain and support bespoke software applications.
Manage and improve build and release processes.
Keep infrastructure patched, secure, and up to date.
Release and patch software in a timely and controlled manner.
Liaise directly with customers to troubleshoot and resolve issues.
Collaborate with developers and technical teams to find and implement solutions.
Travel across the UK when required.
Skills & Experience Required
We are looking for candidates with:
Strong Linux administration skills (RedHat / CentOS / Rocky) - essential.
Knowledge of Java - advantageous.
Experience with databases (MySQL / SQL Server).
Familiarity with VMware / Proxmox - beneficial.
Knowledge of automation and containerisation tools such as Ansible, Docker, Jenkins, SVN, Terraform - advantageous.
Scripting experience with Bash or Python - beneficial.
Excellent communication skills and confidence in customer-facing situations.
A proactive, well-organised, and team-oriented approach.
Full UK driving licence - desirable.
Eligibility to obtain UK Government Security Clearance (a pre-requisite for the role).
What’s on Offer
Competitive salary
25 days holiday per year
Group Personal Pension Scheme
Private Medical Insurance (after qualifying period)
Company mobile phone
Flexible working options
Free on-site parking
Location
This role is based out of the Birmingham office, with UK travel required.
If you are an experienced Application Support Engineer with strong Linux skills and a passion for problem-solving, click apply now to be considered.
2nd Line Engineer - MSP, Windows, Cloud
Applause IT Recruitment Ltd
Birmingham
In office
Mid
ÂŁ30k - ÂŁ36k
windows
window-server
Birmingham - 30,000 - 36,000 + Benefits
Applause IT are working with a growing MSP in who are on the lookout for a 2nd Line Engineer with solid experience within a Microsoft tech stack and having prior experience in a managed service environment.
The chosen 2nd Line Engineer will assume the role of delivering technical assistance to our clients. This entails tasks such as diagnosing and resolving issues, setting up and configuring hardware and software, overseeing user and device management, addressing technical queries, and resolving problems. It is also essential to escalate support tickets through our service desk to guarantee prompt issue resolution.
The successful 2nd Line Engineer should have experience and exposure with the following:
MSP Background, with the ability to multi-task and prioritise accordingly.
Strong knowledge of Windows 10/11, Windows Server (Apply online only), Office 365, SCCM (or similar) Active Directory
Great communication skills, with great problem-solving abilities
Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately.
Respond to Service Desk phone calls/tickets as needed
Virtualisation - VMWare ESXi 7.0 Veeam Backup & Replication / Hyper-V
An ability to explain technical problems in a simple way to end users at all levels within the business.
You must be in possession of a clean UK driving license.
If you would like to apply for this role, please click “APPLY NOW”
2nd Line Engineer - MSP, Windows, Cloud
Birmingham - 30,000 - 36,000 + Benefits
3rd Line Support Engineer - Must be SC Eligible
Experis
Birmingham
In office
Mid
ÂŁ400/day
TECH-AGNOSTIC ROLE
3rd Line Network Support Engineer - Valid SC Clearance needed (Will consider sponsorship of SC)
Are you an experienced Network Engineer ready to take on complex challenges in a fast-paced environment? We’re looking for a committed and technically skilled professional to join our team as a 3rd Line WAN Network Support & Project Engineer.
This role is ideal for someone confident in configuring and troubleshooting Juniper SRX and MX routers, who thrives in a collaborative environment and takes pride in delivering right-first-time solutions.
Key Responsibilities:
Configure Juniper SRX series routers to meet tight project deadlines and support business-as-usual operations
Deliver project implementation activities and manage technical network support escalations
Act as a technical lead and escalation point for complex network issues within the WAN environment
Work closely with the network design community, sharing knowledge and supporting team development
Ensure secure and robust global network services are delivered consistently
Essential Experience and Skills:
In-depth technical knowledge of Juniper SRX and MX series routers, with strong CLI experience
Deep understanding of routing and switching principles
Strong hands-on experience configuring and tuning BGP, including policy-based routing, attribute manipulation, and load-balancing techniques
Demonstrable expertise in troubleshooting IPSEC VPNs and working in MPLS environments
Familiarity with PKI infrastructure and certificate-based VPN authentication
This role offers a fantastic opportunity to work in a specialist environment where your skills will make a real difference. If you’re passionate about networking and ready for a new challenge, we’d love to hear from you.
Technical Support Engineer
Groomfield Recruitment Ltd
Burntwood
In office
Mid
Private salary
TECH-AGNOSTIC ROLE
Are you an experienced Technical Support Engineer looking for an exciting opportunity in Cannock? Our client, a leading player in their industry, is seeking a dedicated professional to provide both technical and commercial support to internal and external customers. This role involves guiding product specifications, solving technical issues, and creating CAD drawings, all while ensuring high-quality standards and customer satisfaction.
Competitive Annual Salary.
Opportunity to work for a stable and growing business
Addition holiday, pension scheme, free car parking, 37 hour week (Monday - Friday).
The Role:
The Technical Support Engineer will play a vital role in the company.
Prepare tool drawings using CAD software for CNC cutting and press knives
Interpret and create technical drawings with precision
Provide site support to contractors and customers as needed
Investigate and report customer complaints, agreeing on corrective actions
Assist the Technical Manager with daily operations and complex technical enquiries
Lead research and development projects, including testing and product trials
Support the Technical Department with various tasks, including customer communication and trade exhibitions
The Candidate:
The ideal candidate for the Technical Support Engineer role will possess:
Experience with AutoCAD and Solidworks
An Engineering Degree or equivalent
Strong IT skills, including Microsoft Office, AutoCAD, and Solidworks
Ability to read and produce technical drawings
Strong team ethic and motivation
Our client is a well-established company known for its commitment to quality and innovation. They focus on delivering exceptional products and services to their customers, ensuring that all operations align with high-quality standards. The company values efficiency, safety, and customer satisfaction, making it a great place for professionals to grow and thrive.
If you are interested in roles such as Technical Support Specialist, CAD Engineer, Product Development Engineer, Customer Support Engineer, or Engineering Support Specialist, this Technical Support Engineer position could be a great match for your skills and experience.
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Frequently asked questions

What types of Support Engineer jobs are available in Birmingham?
In Birmingham, you can find a variety of Support Engineer roles including IT support, technical support, application support, and network support positions across different industries.
Do I need specific qualifications to apply for Support Engineer jobs in Birmingham?
While requirements vary by employer, most Support Engineer positions prefer candidates with relevant IT certifications such as CompTIA A+, Microsoft Certified Professional, or experience with support tools and technologies.
How can I apply for Support Engineer jobs through Haystack?
You can browse current Support Engineer job listings in Birmingham on our website, create a profile, upload your CV, and apply directly through the job board with just a few clicks.
Are there remote or hybrid Support Engineer roles available in Birmingham?
Yes, many employers in Birmingham offer remote and hybrid working options for Support Engineers, especially as flexible working practices continue to grow.
What salary range can I expect for Support Engineer jobs in Birmingham?
Salaries for Support Engineer roles in Birmingham typically range from ÂŁ twenty thousand to ÂŁ40,000 per year, depending on experience, certifications, and specific job requirements.
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