Lead End-User Engineer - Senior 3rd Line - Permanent

Staffordshire / Derbyshire / East Midlands - Hybrid
£48,000 + Pension, Healthcare & Exceptional Benefits

Are you ready to take ownership of a modern, fast-evolving end-user environment?
With over 200,000+ customers across the UK and Europe, this leading health and welfare organisation is expanding-and they’re looking for a Lead End-User Engineer to drive excellence, shape modern workplace standards, and elevate the colleague technology experience.

The Opportunity:

As the Lead End-User Engineer, you’ll be the technical authority for everything device, identity, and endpoint related. You will define engineering standards across Windows, macOS, iOS, and Android, ensuring all end-user platforms are secure, reliable, and optimised for a seamless colleague experience.

You will champion modern management, set the direction for endpoint engineering, and act as the go-to escalation point for complex issues-while helping shape the organisation’s future workplace strategy.

What You’ll Bring:

• Strong 3rd Line Engineering experience across Windows, Azure, Azure AD, Entra ID
• Intune, Autopilot, macOS, Android, iOS, laptops, and remote devices.
• Hands-on expertise with JAMF, and MDM platforms.
• Proven ability in application packaging and deployment (Win32/MSIX, PKG, APK).
• Advanced troubleshooting across device, identity, and network layers.
• Excellent documentation, communication, and stakeholder engagement skills.

What You’ll Own (Key Deliverables):

Engineering Leadership:

• Set and maintain engineering standards across all platforms.
• Own and drive builds, configuration, and deployment automation using Intune, Autopilot, JAMF, and MDM.
• Lead application packaging and manage deployments across all device ecosystems.
• Ensure modern, secure, and consistent endpoint experiences for all users.

Technical Authority:

• Act as the senior escalation point for 3rd Line teams.
• Provide leadership during Major Incident scenarios.
• Lead technical investigations, RCA, and long-term remediation initiatives.

Your Core Mission (Key Objectives):

Security, Compliance & Assurance:

• Govern and optimise device compliance policies and configuration profiles.
• Ensure secure, seamless device enrolment.
• Collaborate with Cyber teams to support Conditional Access, vulnerability remediation, and alignment with CE+, DSPT, ISO 27001, and similar frameworks.
• Maintain audit-ready documentation for all builds and policy changes.

Knowledge Sharing & Capability Building:

• Produce high-quality runbooks and documentation for 1st Line teams.
• Mentor and guide engineering colleagues to build a collaborative, proactive technical culture.
• Support onboarding and skill-development of new team members.

Desirable Skills:

• Scripting/automation experience (PowerShell, Bash, etc.)
• Exposure to hybrid environments and modern provisioning.
• Knowledge of CE+, DSPT, ISO 27001, and similar governance frameworks.

Ready to Take the Lead?

Do you thrive on ownership, and want to shape a modern workplace at scale?

Call Experis IT today on 0121 712 8715

Location: LE, CV, B Postal Areas (UK)
Skill Level: Level 2 Technician
Start Date: 8 March 2026Pay
Travel Requirement: Up to 50%+ daily travel ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ???Pay : £150.00

Role Overview

We are seeking an experienced Field Service Technician to provide hardware break/fix support for HP and Lenovo laptops and desktops across the LE, CV, and B postal regions. This role is not deskside support and requires hands-on hardware diagnostic and repair experience.

The successful candidate will work independently in the field, traveling to customer sites to troubleshoot, diagnose, repair, and maintain IT hardware equipment.

Key Responsibilities

• Perform diagnostics, troubleshooting, and repair of HP and Lenovo desktop and laptop hardware.
• Conduct installation, maintenance, and replacement of hardware components.
• Respond to customer service requests and technical issues promptly.
• Maintain daily communication through phone, email, voicemail, and internal communication tools.
• Ensure all administrative tasks and service updates are completed accurately.
• Follow best practice standards and operational procedures.
• Maintain and manage tools, spare parts, and test equipment.
• Utilize escalation and support processes to resolve complex service issues.
• Travel extensively to customer locations across assigned regions.
• Lift and transport equipment or parts up to 25 kg.

Requirements

• Minimum 3 years of experience diagnosing and repairing desktop and laptop hardware.
• Strong experience with HP and Lenovo hardware break/fix.
• Proven ability to troubleshoot hardware issues and resolve customer concerns.
• Comfortable working independently in a field-based role.
• Ability to travel extensively with extended periods of driving.
• Valid drivers license and good driving record required.
• Ability to lift and carry equipment up to 25 kg.

Important Note

This role is strictly hardware break/fix field support. Candidates with only deskside support experience (e.g., battery or keyboard replacements only) will not be considered.

Recruitment Administrator Driving & Logistics Sector

We are currently seeking a highly organised Recruitment Administrator to join our clients growing team specialising in the driving and logistics sector. This is an excellent opportunity for someone with strong administrative skills who wants to develop a career within transport recruitment, driver compliance, and logistics staffing.

As a Recruitment Administrator, you will play a key role in supporting the recruitment consultants by ensuring all driver registrations, compliance checks, and candidate documentation are processed efficiently. The role requires strong attention to detail, excellent communication skills, and the ability to manage multiple tasks in a fast-paced recruitment environment.

Key Responsibilities

• Processing new driver registrations and onboarding candidates
• Managing and maintaining driver compliance documentation including licences, CPC cards, and digital tachograph cards
• Conducting right-to-work checks and background screening
• Uploading candidate records and maintaining the recruitment CRM/database
• Booking driver assessments and inductions
• Supporting consultants with job adverts, candidate communication, and interview scheduling
• Ensuring all documentation complies with driver recruitment and transport industry regulations
• Assisting with general administrative duties within the recruitment office

Requirements

• Previous administration experience (recruitment, logistics, or transport sector preferred)
• Strong organisational and data management skills
• High attention to detail when handling compliance and driver documentation
• Excellent written and verbal communication skills
• Ability to work in a fast-paced recruitment environment
• Proficiency in Microsoft Office and recruitment systems/CRM software
• Knowledge of driver compliance requirements (CPC, tachograph cards, driving licence checks) is advantageous

Benefits

• Career progression within transport and logistics recruitment
• Ongoing training and development
• Supportive and friendly team environment
• Opportunity to gain experience within a growing recruitment sector

About the Company

We are a specialist recruitment business providing professional HGV, LGV, and commercial driver staffing solutions to companies across the transport and logistics industry. Our focus is on delivering reliable, compliant drivers while maintaining the highest recruitment standards.

BMS Service Engineer - West Midlands / Worcestershire
Location: West Midlands / Worcestershire
Employment: Full-time, Permanent
Hours: Monday-Friday, 40 hours per week
Package: £40,000 - £45,000 (DOE) + pension + company car + training & development

About the Company
For over 30 years, my client has specialised in delivering high?quality building controls, energy management solutions, and natural ventilation systems. Known for their innovation, integrity and exceptional customer service, and have taken care to build a strong reputation across the Greater Midlands region.
As they continue to grow, we’re looking for an experienced BMS/Controls Service Engineer or similar to join their close?knit, highly skilled team.

The Role
As a BMS Service Engineer, your primary focus will be to deliver high?quality on-site inspection, servicing, maintenance, and minor upgrades to customer BMS systems.
You’ll also provide remote technical assistance and, when needed, support contracts and commissioning teams, offering the chance to expand your commissioning skills.
Most of your time will be site?based, with some work completed from the companies modern office.
This is a great opportunity for someone who enjoys autonomy, variety, and being part of a small but supportive team.

Key Responsibilities

• Service, maintain, and fault?find on Building Management Systems
• Diagnose technical issues and deliver timely, effective solutions
• Carry out small modifications to software logic and graphics
• Support new controls project delivery where needed
• Provide remote technical support to customers
• Ensure high standards of safety and workmanship on all tasks

Key Skills & Experience
We are ideally looking for someone with:

• Proven experience servicing BMS/controls systems
• Strong understanding of HVAC plant, controls and associated equipment
• Ability to work independently to high standards
• Electrical or Electronic Engineering qualification
• Experience with Distech, Tridium, Trend or similar systems
• Knowledge of BACnet, SIPP, Modbus (desirable)
• CSCS/ECS/JIB registration (ECS BMS Technician card desirable)
• Full, clean UK driving licence

We understand the market is competitive - candidates with strong electrical skills and related controls experience will be considered, with training and upskilling provided.

Personal Attributes
We’re looking for someone who:

• Works well independently and uses their initiative
• Maintains high performance standards for themselves and others
• Is flexible and willing to support wider team activities
• Embraces change and continuous improvement
• Prioritises safe working practices at all times

What We Offer

• Competitive salary - £40,000 - £45,000 P/A (DOE)
• Company pension
• Company car
• Supportive, friendly office environment
• Opportunities for career progression
• Training and support towards gaining a BCIA Technician Card

Looking for a Role That Helps You Build a Career in IT?

This is an opportunity to join a growing IT support team where you will gain practical experience across a wide range of technologies while supporting users across multiple locations.

Rather than being limited to repetitive tasks, you ll be exposed to different systems, applications, and infrastructure while working alongside experienced engineers who can help you develop your skills. Over time, this role can open the door to broader technical responsibilities and progression within IT support.

The organisation operates across multiple business units and continues to grow, creating a dynamic IT environment where new systems, users, and challenges regularly emerge. As part of the IT support team, you will play an important role in maintaining reliable services and helping teams across the business stay connected and productive.

The Role

As a 1st Line IT Support Technician, you will act as the first point of contact for IT support requests, assisting internal users and ensuring technical issues are resolved efficiently.

Working within a collaborative support team, you will handle incoming support tickets, troubleshoot technical problems, prepare equipment for new employees, and escalate more complex issues to second or third line engineers when necessary.

The team supports users across several UK and Ireland locations, providing both remote and on-site assistance where required.

Key Responsibilities

• Act as the first point of contact for IT incidents and service requests via the ticketing system, phone, email, and walk-ins
• Log, prioritise, and resolve support tickets in line with service level agreements
• Troubleshoot issues relating to Windows 11, Microsoft 365, and standard business applications
• Provide support for laptops, desktops, printers, and mobile devices
• Manage user accounts and permissions in Active Directory and Microsoft Entra ID
• Escalate complex issues to 2nd or 3rd line support teams
• Support users across multiple UK and Ireland locations
• Assist with new starter setup, including laptop builds, software installation, and access configuration
• Provide IT induction support for new employees joining the business
• Maintain accurate documentation of issues, resolutions, and user interactions
• Coordinate equipment orders through approved IT suppliers

What We re Looking For Ideally you will have:

• Experience in a 1st line IT support or service desk role
• Knowledge of Microsoft technologies (Windows, Microsoft 365, Teams, SharePoint)
• Experience with Active Directory or user account management
• Familiarity with ticketing systems such as ServiceNow or similar platforms
• Strong troubleshooting and communication skills

What You ll Gain

• Exposure to a wide range of IT systems and technologies
• Experience supporting a multi-site organisation
• Opportunities to gain experience beyond traditional first line support
• Development opportunities to progress into 2nd Line IT Support
• Annual salary reviews and ongoing development opportunities

Location: West Midlands
Salary: Circa £28,000 per annum
Working Pattern: Initially 5 days in the office then moving to hybrid.

Our client is a multi-sector, diversified investment group. Seeking to recruit purely phone-based Data Entry & Verification Entry Clerks.

Staffline is recruiting an Arabic-speaking Data Verification Executive to work remotely.

The rate of pay is £18 per hour.

This is a full-time role working fixed shifts and the hours of work are:

• 9am till 5pm, 1 hour paid lunch break

Your Time at Work

As a Data Verification Executive, you will be trained to use scripts to approach decision makers from various sectors such as logistics, finance, and manufacturing. You will verify and gain data and predetermined information that is used by the business and its customers to sell goods and services to.

Our Perfect Worker

Our perfect worker will have their own laptop (software provided), be bilingual, and be able to speak Arabic. You will be disciplined, target, and KPI driven after the training period.

Applicants will have a professional phone manner.

Experience in a similar role is required.

Key Information and Benefits

• Earn £18 per hour
• Full-time
• Temp to perm opportunity

Job Ref: 2TF

About Staffline

Staffline is the UK’s leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales.

Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.

This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.

Our client is a multi-sector, diversified investment group. Seeking to recruit purely phone-based Data Entry & Verification Entry Clerks.

Staffline is recruiting a Portuguese-speaking Data Verification Executive to work remotely.

The rate of pay is £18 per hour.

This is a full-time role working fixed shifts and the hours of work are:

• 9am till 5pm, 1 hour paid lunch break

Your Time at Work

As a Data Verification Executive, you will be trained to use scripts to approach decision makers from various sectors such as logistics, finance, and manufacturing. You will verify and gain data and predetermined information that is used by the business and its customers to sell goods and services to.

Our Perfect Worker

Our perfect worker will have their own laptop (software provided), be bilingual, and be able to speak Portuguese. You will be disciplined, target, and KPI driven after the training period.

Applicants will have a professional phone manner.

Experience in a similar role is required.

Key Information and Benefits

• Earn £18 per hour
• Full-time
• Temp to perm opportunity

Job Ref: 2TF

About Staffline

Staffline is the UK’s leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales.

Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.

This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.

Our client is a multi-sector, diversified investment group. Seeking to recruit purely phone-based Data Entry & Verification Entry Clerks.

Staffline is recruiting a Spanish-speaking Data Verification Executive to work remotely.

The rate of pay is £18 per hour.

This is a full-time role working fixed shifts and the hours of work are:

• 9am till 5pm, 1 hour paid lunch break

Your Time at Work

As a Data Verification Executive, you will be trained to use scripts to approach decision makers from various sectors such as logistics, finance, and manufacturing. You will verify and gain data and predetermined information that is used by the business and its customers to sell goods and services to.

Our Perfect Worker

Our perfect worker will have their own laptop (software provided), be bilingual, and able to speak Spanish. You will be disciplined, target, and KPI driven after the training period.

Applicants will have a professional phone manner.

Experience in a similar role is required.

Key Information and Benefits

• Earn £18 per hour
• Full-time
• Temp to perm opportunity

Job Ref: 2TF

About Staffline

Staffline is the UK’s leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales.

Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.

This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.

Our client is a multi-sector, diversified investment group. Seeking to recruit purely phone-based Data Entry & Verification Entry Clerks.

Staffline is recruiting a French-speaking Data Verification Executive to work remotely.

The rate of pay is £18 per hour.

This is a full-time role working fixed shifts and the hours of work are:

• 9am till 5pm, 1 hour paid lunch break

Your Time at Work

As a Data Verification Executive, you will be trained to use scripts to approach decision makers from various sectors such as logistics, finance, and manufacturing. You will verify and gain data and predetermined information that is used by the business and its customers to sell goods and services to.

Our Perfect Worker

Our perfect worker will have their own laptop (software provided), be bilingual, and able to speak French. You will be disciplined, target, and KPI driven after the training period.

Applicants will have a professional phone manner.

Experience in a similar role is required.

Key Information and Benefits

• Earn £18 per hour
• Full-time
• Temp to perm opportunity

Job Ref: 2TF

About Staffline

Staffline is the UK’s leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales.

Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.

This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.

We are recruiting for a Recruitment Administrator in Lichfield. You will be working at our Head Office, supporting a fast-growing recruitment business focused on building strong, compliant talent pipelines for our clients.

Details

Pay rate: £28,000 per annum
Location: Lichfield
Hours of work: 4 day working week
Duration: Permanent

Why work with us as a Recruitment Administrator

• 4 day working week
• Clear progression into roles such as Recruitment Team Leader or Recruitment Operations Manager
• Supportive and collaborative working environment
• Comprehensive training and development
• Exposure to modern recruitment technology and systems
• Paid time off and competitive benefits package
• Genuine long-term career development opportunities

Requirements of a Recruitment Administrator

You will need the following:

• Comfortable working with recruitment technology and CRM or ATS systems
• Strong attention to detail
• Excellent organisational and time management skills
• Confident communication skills
• Proactive approach to problem solving
• Ability to thrive in a fast-paced environment

No prior recruitment experience required. Full training will be provided.

Role of a Recruitment Administrator

• Proactively sourcing and engaging candidates through CRM or ATS systems, job boards and social platforms
• Monitoring and maintaining candidate pipelines for current and future vacancies
• Reviewing automated candidate matches and system suggestions for accuracy
• Running re-engagement campaigns and availability checks
• Supporting compliance processes and ensuring candidate records are up to date
• Responding to candidate queries regarding onboarding, compliance and job opportunities
• Overseeing candidate communications to ensure professionalism and clarity
• Supporting marketing campaigns and identifying improvement opportunities
• Analysing system data and trends to suggest process enhancements

If you are interested in the above Recruitment Administrator role please click apply and a member of our team will be in touch.

INDAM2PM

Job Title: Relationship Support OfficerLocation: Birmingham (Fully Office-Based)Salary: Up to £35,000 per annumJob Type: Full-Time, PermanentStart Date: ASAP

About the Role

We are currently seeking a Relationship Support Officer to join our Branch Banking team in Birmingham. This is a fully office-based role offering a competitive salary of up to £35,000, ideal for a detail-oriented and client-focused professional with a background in banking.

As a Relationship Support Officer, you’ll play a vital role in supporting Relationship and Branch Managers with the day-to-day management of client relationships. You’ll gain hands-on experience working with a defined portfolio of clients and contribute to the smooth running of credit processes, documentation, and client servicing.

This is a fantastic opportunity for someone looking to develop a career in banking and financial services, particularly in corporate, commercial, or SME banking environments.

Key Responsibilities

• Assist in preparing credit proposals by analysing balance sheets, income statements, and cash flows
• Support the Relationship Manager in servicing existing client relationships
• Monitor and maintain the validity of customer accounts and associated documentation
• Follow up on upcoming payments and ensure timely collection of required documentation
• Provide accurate and timely responses to client queries via email and phone
• Coordinate internally with operations, credit, and other departments to meet client needs
• Accompany Relationship Managers on client visits and prepare call reports

What We’re Looking For

Education & Experience:

• Degree qualified (or equivalent)
• Minimum of 2 years’ banking experience
• Understanding of banking products and financial instruments

Skills & Competencies:

• Strong financial analysis and credit writing skills
• Proficient in Microsoft Office and internet-based tools
• Excellent verbal and written communication skills
• Working knowledge of legal and property-related documentation
• Preferably bilingual in English and Urdu and/or Punjabi

Personal Attributes:

• Team player with a collaborative mindset
• Resilient and adaptable in a fast-paced environment
• Strong attention to detail and accuracy
• Professional, flexible, and highly motivated

Please Note:

This role does not involve advising on or approving regulated financial products such as loans or mortgages, in line with Certification Regime regulations.

How to Apply

If you’re looking to grow your career in banking and thrive in a client-focused, office-based environment - we’d love to hear from you.

Customer Service Specialist (Banking) - Bromsgrove Branch

Join a growing, community-focused financial institution and make a real impact.

Reed is proud to be working exclusively with a highly successful and expanding building society that’s bucking the trend in banking. While others are closing branches, our client is opening them - and after a record-breaking couple of years, they’re launching a brand-new branch in Bromsgrove.

This is your chance to be part of something bold: helping to build a loyal customer base from the ground up and bringing banking back to the heart of the community.

The Role

As a Customer Service Specialist, you’ll be the friendly face of the branch, creating long-term relationships and supporting customers through life’s key milestones. Your day-to-day will include:

• Having meaningful conversations to understand customer needs and offer tailored solutions.
• Delivering exceptional service and resolving queries with confidence.
• Managing till activities and maximising every interaction.
• Supporting customers with account management and financial products.
• Engaging with the local community and contributing to branch success.

About You

We’re looking for someone who is:

• Experienced in financial services or strong in customer service.
• Passionate about helping people and finding solutions.
• Curious, proactive, and confident to take initiative.
• A great communicator who puts customers and community first.
• Eager to learn and develop in a forward-thinking organisation.

What’s on Offer

• Salary: Up to £25,250 FTE
• Hours: 35 per week
• Holidays: 30 days + Bank Holidays
• Benefits: “Moments that Matter” days off for life events, pension up to 8%, life assurance, private medical insurance, healthcare plan, and fantastic career development opportunities.
• A workplace that values diversity, inclusion, and individuality - officially recognised as a Great Place to Work.

Ready to make a difference in your local community?Apply today and help shape the future of high street banking in Bromsgrove.

SRA Compliance Senior Assistant (Part Time) Ref: BCR/JP/32210 Salary: £24,000 - £36,000 (Pro Rata) Birmingham

THIS IS A PART TIME ROLE (0.5 FTE)

Bell Cornwall Recruitment is excited to be recruiting for a respected national law firm, looking for a skilled and motivated SRA Compliance Senior Assistant to join their expanding team. This is a fantastic opportunity for someone with a keen eye for detail and a strong understanding of SRA Accounts Rules and regulatory requirements.

Benefits:

• Generous pension, including the option to salary sacrifice.
• Five weeks’ annual leave, with the option to buy or sell a week each year.
• An extra day of leave for weddings/civil partnerships, religious holidays, and house moves.

SRA Compliance Senior Assistant Responsibilities:

• Assist with monitoring the firm’s compliance with the SRA Accounts Rules (AR) and internal procedures.
• Support in detecting and investigating SRA AR breaches
• Act as a point of contact for lawyers and admin support on compliance matters.
• Maintain and update the firm’s breaches registers and compliance reports.
• Compile monthly and ad-hoc compliance reports for senior management.
• Conduct annual SRA AR file reviews to assess compliance across the firm.

The Ideal Candidate Will Have:

• Experience in a professional firm, particularly with law and regulatory compliance.
• Strong knowledge of MS Outlook, Excel, and PowerPoint.
• Comfort with Practice Management Systems such as 3E or similar.
• Experience using case management systems like iManage, MatterSphere, or equivalent.
• Excellent communication skills and the ability to collaborate with senior management and partners.
• Ability to work independently and demonstrate resilience in managing sensitive issues.

If you have a background in compliance within a legal setting and are looking to take the next step in your career, get in touch now!

Interested? Please click the ‘APPLY’ button now!

BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful.

BELL CORNWALL RECRUITMENT

We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life.

Love Work Be Happy

Follow BCR on to view all of the latest jobs.

(For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)

PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales

Real Personnel are recruiting for an experienced Customer Service Team manager to work for one of the UKs leading Utility Companies.

You will be based in the B37 area of Birmingham in a large luxury contact centre.

The role is a permanent position and the salary for the role is £36,500.

YOU MUST HAVE ATLEAST 5 YEARS OF TEAM MANAGEMENT EXPERIENCE TO APPLY FOR THE ROLE

To lead and support a team of customer service advisors, ensuring high levels of customer satisfaction, performance, and service quality.

Key Responsibilities

• Manage, coach, and motivate a customer service team
• Monitor performance against KPIs and service targets
• Handle escalated customer queries and complaints
• Ensure policies, procedures, and quality standards are followed
• Support training, development, and continuous improvement

Skills & Experience

• Previous experience managing or supervising a customer service team
• Strong communication and people management skills
• Experience working to KPIs and targets
• Customer-focused with good problem-solving skills

Morgan Hunt are working with a market leading Welfare to Work provider who are recruiting for a number of IPS Employment Specialists within Birmingham. This role will involve supporting clients with Mental Health needs into employment within their respected communities. These are full time permanent positions paying between to £29,900 to £37,700 depending on experience and skills. The role will involve working within a clinical setting and engaging participants in the community. The ideal candidate for this role will be looking for someone who has experience within employability and supporting clients into work as well as engaging employers. These roles offer hybrid working depending on the requirements of the business. The IPS Employment Specialist will be responsible for:

• Managing a caseload of 25 participants into sustainable employment
• Conducting needs and skills analysis of each participant to ensure suitable roles are matched to
• Assisting with CV development and interview techniques
• Provide post placement support to each participant to ensure sustainable employment
• Engaging employers to source suitable work opportunities for participants
• Uploading and maintaining data participants data to track progress

The IPS Employment Specialist will need to have:

• A proven track record of supporting individuals with various barriers into sustainable employment
• Experience in engaging employers to source work opportunities
• Worked within a target driven environment
• Ideally worked within a mental health setting or mental health clients
• A minimum of a grade C in Maths and English or equivalent
• The ability to use various systems competently

In return the IPS Employment Specialist will receive:

• An annual salary of up to £37,700 depending on skills and experience
• Hybrid working
• 25 days annual leave (plus bank holidays) increasing with service
• Enhances pension scheme after 6 months
• Life Assurance at 3 times annual salary rate
• Opportunity for career progression and development

If you would like to work for a market leading provider within employability to help transform lives within mental health participants then please apply now.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual’s skills, qualifications and abilities to perform the relevant duties required in a particular role.

Location: Bromsgrove, MidlandsJob Type: Full Time Permanent

We’re working with a well-established accountancy practice in Bromsgrove that is looking to appoint an Assistant Manager to join their Business Management team. This role is ideal for an experienced practice professional looking to step further into management while remaining hands-on with clients.

The role

You’ll manage a small portfolio of clients, act as a key point of contact, and support Managers and Directors across accounts, tax and compliance deadlines. The role also includes mentoring junior staff and contributing to the ongoing improvement of internal systems and processes.

Key responsibilities

• Review bookkeeping, VAT returns, management accounts and financial statements
• Support annual corporation tax and personal tax filings
• Draft client advice with support from Managers and Directors
• Manage a small client portfolio and act as first point of contact
• Liaise with clients on deadlines, requirements and queries
• Support Accounts, Tax, VAT, Payroll and Company Secretarial deadlines
• Build strong client relationships and advise on ad hoc financial matters
• Support clients with systems, controls and accounting software implementation
• Assist with process improvements within the practice
• Support, train and mentor junior team members

About you

• ACA / ACCA qualified (or equivalent / QBE)
• Minimum of 2 years’ post-qualified experience in practice
• Strong technical knowledge across accounts and tax
• Confident using Xero and MS Office (experience with Iris/Sage beneficial)
• Strong communication and people skills
• Prior experience supervising or mentoring juniors advantageous
• Able to work accurately under pressure

The package

• Competitive salary
• 25 days’ holiday plus public holidays (+1 extra day after year one)
• Enhanced pension contributions
• Health plan benefits
• Parking permit
• Clear progression to Manager and beyond
• Study support (where applicable)
• Ongoing training and development
• Relaxed dress code

For more info - apply today!

&#(phone number removed); Location: Birmingham, B6
&#(phone number removed); <strong>Salary: </strong>£26,436.80 £30,000 per annum (dependent on experience)<br> &#(phone number removed); <strong>Full-Time </strong> 40 Hours Per Week</p> <p>We are recruiting for a <strong>HR Systems & Data Coordinator</strong> to join a busy and evolving HR team.</p> <p>This is not a traditional employee-facing HR role. This is the operational backbone of the HR function.</p> <p>If you are analytical, highly organised and genuinely strong on Excel, this could be an excellent opportunity to build your career within HR operations.</p> <strong>The Role - HR Systems & Data Coordinator</strong> <p>Reporting to the HR Manager, you will take ownership of HR systems, reporting and compliance tracking across the business.</p> <p>as <strong>HR Systems & Data Coordinator</strong> , you will be responsible for ensuring HR data is accurate, up to date and audit-ready across internal systems including the in-house LMS and HRIS. </p> <p><strong>This role requires strong Excel capability</strong> and confidence working with data daily.</p> <strong>Key Responsibilities of </strong><strong>HR Systems & Data Coordinator</strong> <ul> <li> <p>Pulling and analysing reports from LMS (Learning Management System)</p> </li> <li> <p>Managing reporting and data extraction from (HRIS)</p> </li> <li> <p>Monitoring training completion and compliance metrics</p> </li> <li> <p>Chasing managers to ensure system updates are completed accurately and on time</p> </li> <li> <p>Supporting Health & Safety administration</p> </li> <li> <p>Coordinating forklift truck training bookings with external providers</p> </li> <li> <p>Ensuring training records are accurate and audit compliant</p> </li> <li> <p>Maintaining high levels of data accuracy across HR systems</p> </li> </ul> <strong>What We re Looking For HR Systems & Data Coordinator </strong> <ul> <li> <p>Advanced Excel skills (pivot tables, lookups, data manipulation)</p> </li> <li> <p>Strong administrative experience within HR or a compliance-driven environment</p> </li> <li> <p>Highly organised with exceptional attention to detail</p> </li> <li> <p>Comfortable working with systems and reporting tools</p> </li> <li> <p>Confident communicating with managers to ensure processes are followed</p> </li> <li> <p>Proactive, self-motivated and deadline-focused</p> </li> </ul> <p>This role would suit someone with experience as a HR Administrator, HR Coordinator, HR Systems Administrator, Compliance Coordinator or Learning & Development Administrator.</p> <strong>Salary</strong> <p>£26,436.80 £30,000 per annum depending on experience and systems capability.</p> <p>If you enjoy working with data, improving systems and creating structure within HR processes, we would like to hear from you.</p> <p>Apply now with your current CV if this role resonates with you. </p> <p> </p><img src=“https://www.jobg8.com/Tracking.aspx?HtusGD0Ekx%2bwioslVsrFJr4HgUfRHJ2bf” width=“0” height=“0” />

Immediate Start, Temporary, Customer Accounts Administrator, Droitwich, Full time, Hybrid, £25k

Your new company

Hays are pleased to be working with this growing Droitwich organisation who are on the lookout for the right candidate to join them and start immediately.

Your new role

• Preparing and issuing customer contracts to enable the start of billing
• Supporting a seamless customer journey, including the creation of tailored payment schedules
• Responding promptly to customer enquiries and maintaining accurate records in Salesforce
• Collaborating with internal departments to resolve customer issues efficiently and courteously
• Managing cancellations, updating customer accounts, and generating final invoices
• Handling refund requests and maintaining clear communication with customers
• Processing promotional offers by verifying customer eligibility and updating internal systems
• Assessing and processing buyout eligibility for new customers
• Assisting the Credit Controller with payment chasing and arranging payment plans when required
• Providing support across other departmental tasks as needed
• Addressing issues proactively and in alignment with company values
• Updating customer accounts in compliance with GDPR requirements
• Taking payments over the phone and ensuring accounts are updated accurately What you’ll need to succeed
  This is a customer-facing role, so you will display good customer service skills, by being professional and a clear communicator dealing with customer account queries via phone/email. You will be required to work as a team and collaborate with other departments to ensure queries are resolved fast and efficiently. The ideal candidate will have experience within a similar position, and be able to demonstrate an understanding of the role. You will also be required to log accurate notes within Salesforce, so good IT skills are essential.
  What you’ll get in return
• Hybrid work with 2 days in the office per week (once training has been completed).
• Free parking on site
• Friendly team environment

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.

Job title: Senior Customer Service and Retention Officer
Location: Hybrid (3 days office-based, 2 days remote) Birmingham
Contract: Permanent, full-time
Start date: March - April 2026
Salary: 26,000- 26,500

The role

On behalf of our client, we are recruiting a Senior Customer Service and Retention Officer to play a pivotal role in delivering exceptional customer experiences while driving retention and continuous improvement. This is a hands-on, senior operational role combining frontline customer support with coaching, process ownership, and retention strategy. You will work closely with the Customer Service Lead to ensure smooth day-to-day operations, strong team performance, and a consistently high standard of service.

Key Requirements

• Remain operationally active, handling customer calls, emails and live chats
• Achieve individual KPIs and retention targets while supporting overall team performance
• Act as the first point of contact for day-to-day operational queries within the team
• Play a key role in driving retention initiatives and improving customer behaviours
• Provide coaching and support to help the team consistently meet retention targets
• Maintain and update process guides, macros and training documentation
• Manage discount codes, including set-up, governance and expiry
• Analyse customer, product and competitor feedback to identify trends and insights
• Support onboarding, training and knowledge-sharing across the Customer Service team
• Handle escalated complaints and support resolution to achieve positive outcomes

Candidate Criteria

• Proven experience in a customer-focused role
• Previous experience in a senior or supervisory customer service position
• Proven retention experience
• Strong written and spoken English with a confident telephone manner
• Excellent organisational skills with the ability to prioritise a varied workload
• Experience working in a fast-paced, high-volume environment
• Strong complaint handling skills with a focus on resolution and customer satisfaction
• Analytical mindset with the ability to turn feedback into actionable improvements
• Confident using Microsoft Office and/or Google Workspace
• Proactive, self-motivated and collaborative approach to work

Please apply for more information

GleeMD

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By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Job Title: Sales Support Administrator
Location: Birmingham
Salary: 26,000- 30,000
Hours: Full-time

Benefits

• Competitive salary
• Strong internal training and development
• Opportunity to progress within a global manufacturing business
• Supportive and collaborative team environment
• Exposure to technical products and customers
• Stable, well-established organisation

About the Company

A well-established manufacturing company specialising in precision engineering. The company is known for quality, innovation, and technical expertise, providing long-term career opportunities within a professional and supportive working environment.

The Role

As a Sales Support Administrator, you will play a key role in supporting the external sales team and ensuring excellent service to customers. This role is ideal for someone with a manufacturing or engineering background who enjoys working in a fast-paced, technical environment and acting as a vital link between customers, sales, and internal departments.

Key Responsibilities

• Support the external sales team with day-to-day account administration and customer enquiries
• Using SAP
• Process customer orders accurately and efficiently
• Prepare quotations and follow up with customers as required
• Liaise with internal departments including production, logistics, and customer service to ensure smooth order fulfilment
• Maintain accurate customer and order records on internal systems
• Respond to customer queries regarding products, lead times, and pricing
• Ensure a high level of customer satisfaction through proactive communication and attention to detail

About You

• Previous experience in a manufacturing, engineering, or industrial environment is essential
• Experience using SAP and inputting orders onto systems
• Experience in sales support, customer service, or internal sales is highly desirable
• Strong organisational skills with excellent attention to detail
• Confident communicator, both written and verbal
• Comfortable using MS Office and internal ERP/CRM systems
• A proactive team player with a professional and customer-focused approach

Ref: BCR/JP/32181
Salary: 30,000 - 35,000 FTE (Pro Rata)
Location: Birmingham

THIS IS A PART TIME ROLE

Bell Cornwall Recruitment are delighted to be recruiting for a well-established training provider based in Birmingham who are looking for a Part Time HR Co-ordinator to join their team.

Responsibilities will include:

• Managing onboarding processes, including contracts, references, and Right to Work checks
• Supporting recruitment, inductions, appraisals, and probation reviews
• Handling absence management, return-to-work meetings, and disciplinaries
• Maintaining HR records and ensuring compliance
• Supporting staff training, development, and wellbeing initiatives

The ideal candidate will have:

• Previous HR experience
• A proactive and approachable manner
• Strong organisational skills
• Good communication skills
• Excellent attention to detail

If you are looking for a varied, hands-on HR role within a supportive and down-to-earth environment, get in touch now!

Interested? Please click the ‘APPLY’ button now!

BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful.

BELL CORNWALL RECRUITMENT

We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life.

Love Work Be Happy

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(For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)

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