Location: Fieldbased (UK & International Travel) Along the M4 Corridor - Coventry - Birmingham - London - to all over the UK.
The Field Service Engineer is responsible for the installation, maintenance, repair and commissioning of electrical equipment at customer sites throughout the UK. This role ensures equipment is safe, reliable, and performing to the required technical standards, while delivering excellent customer service.
Key Responsibilities of this Field Service Engineer Role:
Essential Skills, Experience & Qualifications needed for this Field Service Engineer role:
Salary & Benefits:
Base salary: Up to £45,000- DOE
Overtime: Up to circa 20,000 additional earnings plus benefits
Click Apply, or contact Jamie Garcia - Courtice (Orion Electrotech, Aylesbury) for more info:
Ref: INDMAN
Thank you for your application. Due to the volume of applications, we cannot respond to everyone personally. If you haven’t heard back within 5 working days, please assume your application has been unsuccessful. To view other vacancies, please visit our website.
Job Title: Mainframe DB2 System System Admin Work Mode: Hybrid Work Location: Edinburgh/Ireland/London Special Working Conditions:Attend vendor connects. Weekend overtime, normal overtime, on call duty as per the client requirement. Role Description: The ideal candidate ensures high availability and optimal performance of the DB2 subsystem. This role requires deep technical knowledge of SMP/E, z/OS internals, and third-party management tools like Broadcom (formerly CA) Platinum and Broadcom SYSVIEW. Key Responsibilities: Core Responsibilities
Key Skills / Knowledge / Experience: The ideal candidate ensures high availability and optimal performance of the DB2 subsystem. This role requires deep technical knowledge of SMP/E, z/OS internals, and third-party management tools like Broadcom (formerly CA) Platinum and Broadcom SYSVIEW. Additional Qualifications: Experiance in IMS installation and Production db2/ims DBA support
Role: Configuration Engineer
Position: Contract
Location: Hinkley Point C and SDC, Somerset
Duration: 12 Months Rolling
Rate: Circa £220 p/d PAYE + 36 days annual leave // Circa £300 p/d Umbrella
Job Purpose / Overview
As a Configuration Engineer, you will be part of a growing multidisciplinary team responsible for delivering Work Management Support and maintaining the digital As-Built configuration required to build, commission, and operate Hinkley Point C Power Station.
This role focuses on data extraction, validation, and assembly into datasets aligned with business rules and ready for submission to Asset Suite 9 (HPC’s chosen Enterprise Asset Management (EAM) system). You will support the population of the Project’s Master Equipment List and ensure accurate attribute data within HPC’s EAM tool.
Principal Accountabilities
Essential Skills:
Desirable Skills:
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
£38,500 - £40,000 (OTE 60K) + Overtime + Door to Door Pay + Company Van + Healthcare + 30 Days Holiday + Bonus + Benefits
Watford, Covering North London
Are you a Field Service Engineer, Mobile Fitter or similar with knowledge of Plant Machinery/Forklifts looking to cover a local patch in a company that will value your technical expertise through great base rates and excellent overtime?
Do you want to work for a company that will respect your knowledge and grant you the autonomy to plan your own schedule?
In this role you be servicing Plant Machinery around Northern London and the surrounding area. You’ll be paid for all of your time travelling, earning overtime at 1.5x for any hours over the contracted 39 per week. You’ll be accompanying a Senior Engineer to learn the ropes if you have been out of the industry for some time.
This company is a market leading distributor of Plant, Construction and Agricultural equipment in the United Kingdom. They have built a solid reputation over the last 40 years for providing the best quality equipment and have grown consistently since their start and are looking to capitalise on this growth with this recent vacancy.
The role would suit a Field Service Engineer with knowledge of Plant Machinery looking for a remote role covering a local patch that grants excellent renumeration and the autonomy to plan your own schedule.
The Role:
The Person:
Job Reference: BBBH 23852
Agricultural, Tractor, Mechanical, Plant, fitter, Mechanic, Diagnostics, CAT, JCB, Maintenance, Service, Engineering, Engineer, Technician, Diagnostics, Mechanic, Land Based, Watford, Luton, St Albans
If you are interested in this role, click ‘apply now’ to forward and up-to-date copy of your CV.
We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.
Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C’s, Privacy Policy and Disclaimers which can be found at our website.
**** This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract **\
After Sales Installation and Service Engineer - Dairy Farming Equipment
Are you a hands-on dairy equipment service engineer who enjoys working directly on farm?
Do you have experience installing, commissioning, and servicing milking and dairy systems?
Are you looking for a full-time, field-based role with a specialist dairy equipment manufacturer?
Location of the Job:
Extensive field travel to dairy farms as required.
Salary and Benefits Package:
Paying £4,000 - £4,500 per calendar month.
Plus travel expenses for business mileage.
Additional information:
This is a full-time position.
About The Company:
A specialist manufacturer, that designs and produces innovative dairy farm equipment.
The Job Role Details:
As the After Sales Installation & Service Engineer you will be responsible for the installation, commissioning, maintenance, and servicing of dairy farming equipment at customer sites, plus dealer and Operator training.
This role ensures optimal equipment performance, and use and compliance with hygiene standards, and high customer satisfaction.
You will be responsible for:
Installation & Commissioning;
Service & Maintenance;
Customer Support & Advisory;
Documentation & Reporting;
Compliance & Quality;
Coordination & Support;
Ideal Person Skills & Qualifications:You will have / be
How to apply: Please click on the APPLY NOW button.
\As we are a specialist recruitment business within the Agricultural and Farming industry, we do require that ALL applicants must hold an NVQ Level 2, Scottish NVQ Level 2 or an equivalent qualification which is relevant and necessary for the job that you are applying for.*
The Industry (Key Words): Dairy engineer jobs, dairy technician jobs, dairy mechanic jobs, dairy farm equipment jobs, after sales jobs, aftersales jobs, installation jobs, service engineer jobs, agricultural engineer jobs, agricultural mechanic jobs, agricultural technician jobs, dairy jobs, farm jobs, dealer jobs, manufacturer jobs.
We thank all applicants who apply for this role. However, please be advised that only those short listed for an interview will be contacted. Please be assured that your job application will be managed in complete confidence and your personal details will not be passed to any third party without your prior permission.
Established in 2013, Agricultural and Farming Jobs provide outstanding recruitment head-hunting and job advertising services. We are the trusted recruitment partner of choice to industry leading organisations across the UK and Internationally. We recruit specifically for all roles within the sectors of: Agriculture, Farming, Horticulture, Food and Fresh Produce, Vet, Pet and Animal Health, Agrochemicals, Fertilisers and Seeds, Software and Technology, Machinery, Technical and Engineering and specialist Education.
Days
£39,500 (OTE - £50,000)
Are you a hands-on problem solver who loves working with cutting-edge technology?
We’re looking for a Field Service Engineer to join our clients growing team, supporting customers across the UK with the installation, service, and repair of advanced CNC pressbrakes and laser machines.
What’s in it for you?
The role:
What we’re looking for:
If you are interested, please call Callum on 01455 413217 or e-mail
HVACR Technical Support Engineer (Aftersales, Spares & Warranties) - west London / Middlesex (with option of hybrid/homeworking up to 2 days per week)
(CANDIDATES FOR THIS ROLE MUST BE ELIGIBLE TO WORK IN THE UK / TRAVEL IN THE EU WITHOUT RESTRICTIONS, EITHER NOW OR IN THE FUTURE)
A new vacancy for a HVACR Technical Support Engineer - Aftersales with UK division of leading global manufacturer of high-efficiency heating and cooling products. The company is looking for a motivated and ambitious individual to provide technical aftersales support to distributors, consultants and end users in the UK & across Europe. The job will cover various aftersales services for products for customers (providing both office and on-site technical support, carrying out product demos & training and delivering presentations). The HVACR Technical Support Engineer - Aftersales will be required to continuously develop his/her knowledge in the technical specification of the company’s products. Responsibilities will include planning services for new products, instruction on servicing methods and promoting new air-conditioning and refrigeration products.
Key responsibilities will include:
Key candidate requirements:
Location: Office in Betchworth, working across London, Surrey, Kent & occasionally Essex
Hours: Full-time, 40 hours per week
Salary: £45,000 – £50,000 + Commission + Company Van + Fuel Card
About the Role
We’re looking for an experienced Security Installation Engineer to join a forward-thinking company that values its people and invests in their growth. Our client delivers conventional and cutting-edge security solutions, giving customers outstanding value and providing engineers the chance to expand their skills in Wi-Fi and Fibre networking.
You’ll take pride in delivering high-quality work, enjoy solving problems with a positive attitude, and want to build a long-term career within a supportive, friendly team.
What’s on Offer
About You
If you’re ready to join a company that truly values its engineers and encourages growth, apply today to take your career to the next level!
My client is an established, well-known company within the hydraulic industry. With over 50 years trading history they specialise in providing a multi service model to their clients across the hydraulic sector being able to design, manufacture, service and install hydraulic systems. Due to growth, they are looking to add a driven a Hydraulic Field Service Engineer to their successful engineering team. As a Hydraulic Field Service Engineer you will be responsible for installation, maintenance and repairs of hydraulic systems across various environments. This is a field based, customer facing, hands on role, with plenty of problem solving.
Hydraulic Field Service Engineer
Leeds
£30,000 - £45,000 DOE , Overtime, Van, Pension, mobile. (Salary increases after probation)
Extensive career progression.
Monday to Friday with occasional weekend work.
Your responsibilities will include but not be limited to:
Provide feedback to engineering teams for system improvements.
Diagnose and repair hydraulic faults.
Assemble and service hydraulic hoses, pumps, valves and cylinders.
Provide technical support to clients to explain issues, solutions and further preventative measures.
Ensure all documentation is complete correctly.
Maintain van ensuring stock levels are high and it is presentable/clean.
Conduct system tests to ensure HSE and performance levels are hit.
To apply you MUST have or hold:
Full understanding of HSE.
NVQ Level 3 Mechanical Engineering or similar field.
Knowledge of hydraulic systems, fluid mechanics and basic electrical components.
Strong mechanical andtroubleshooting skills.
A desire to learn.
Strong communications skills both written and verbally.
Excellent customer service skills.
Able to troubleshoot and repair systems and components.
Liaise professionally with clients and colleagues of all levels.
Full UK Driving licence.
This opportunity is for a Hydraulic Engineer who is looking to take up their next challenge.
If you are interested in this new and exciting position, then call Tom Brocklehurst on the listed number or ideally email with your current CV.
ser-in
The Company
Our client is a market leader in the North East manufacturing sector. They have been very stable through recent times and are now starting to grow this is the reason they now require a Quality Engineer.
The Role
The Person
The Benefits
Are you a Fire and Security Engineer based in South Devon, looking for a new role with one of the UK’s leading service providers?
This well-established company specialises in facilities service and maintenance for commercial properties across South Devon and Cornwall. Following the award of a new contract, they are now recruiting a Fire and Security Engineer to join their team.
The Role
As a Fire and Security Engineer, you will be responsible for:
· Carrying out planned maintenance (PPMs) and reactive works for fire alarms, security systems, and CCTV
· Supporting minor M&E repairs and small fire, security, and CCTV projects to a high standard
· Working in accordance with SFG20 or manufacturer recommendations
· Ensuring all work adheres to NSI and BAFE standards, company safety procedures, contract specifications, and the Health & Safety at Work Act
· Responding to reactive maintenance, including mechanical, electrical, and minor building fabric issues
· Participating in the out-of-hours call-out rota, as required
· Completing all paperwork correctly and on time, including logbook audits, engineering condition reports, and quotations
· Maintaining strong customer relationships and providing excellent service
Candidate Requirements
· Minimum trade qualifications in Fire and Security Systems
· Electrical competency and valid certification in primary trade
· Fire Alarm, CCTV, and Security system certifications for maintenance and testing
· Ability to deliver work to a high standard while demonstrating service excellence
· Proactive attitude with a basic understanding of other building trades
For further information about the role and the company, please apply now or contact Rhymel Henderson for a confidential discussion.
Location: London Area (Field-Based / Depot Supported)
Hours: 42 hours per week, Monday to Friday
Speedy are the UKs leading hire provider, offering the widest range of tools, specialist hire equipment, plant, and support services everything for every job.
We are currently looking for a Mobile Engineer to join our London-based engineering team, supporting customers across the capital and surrounding areas. This is a key frontline role, ensuring our equipment remains safe, compliant, and ready for hire when our customers need it most.
Working directly at customer sites and supported by our London depot network, you will be responsible for maintaining service schedules, carrying out repairs, and responding quickly to equipment breakdowns. You will also act as a professional ambassador for Speedy, delivering excellent service and building strong customer relationships.
About the Role
As a Mobile Engineer, you will enjoy a varied and rewarding role that combines hands-on engineering with customer service and problem-solving.
Your responsibilities will include:
What Were Looking For
We are looking for a motivated, reliable, and customer-focused engineer who takes pride in delivering high standards of work.
You will ideally have:
What We Offer
We are committed to helping you succeed and grow within Speedy, providing the training, tools, and support you need.
Our benefits include:
Work Life Balance
We are proud of our industry-leading Work Life Balance initiative, supporting colleague wellbeing and promoting balanced working patterns.
We offer flexible working arrangements where operationally possible and encourage open conversations to help you achieve the right balance between work and home life.
Career Development
Through our Career Line of Sight, you will have clear visibility of progression routes and opportunities across the Speedy Group.
We actively encourage internal development and are proud of our strong culture of promoting from within.
Additional Information
Please note that we reserve the right to close this vacancy early if we receive a high volume of applications, so early applications are encouraged.
Some roles within The Speedy Group UK & Ireland may require DBS, credit, or security clearance checks.
Speedy is an equal opportunity employer and is committed to creating an inclusive, supportive, and respectful workplace where everyone can thrive.
All applicants will be considered regardless of ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity, or disability.
All roles require proof of right to work in the UK prior to commencement.
For more information on our ESG governance, please visit:
https://www.speedyservices.com/esg/governance
Role: 2nd Line EngineerLocation: Southampton (Hybrid)Salary: £32,000 - £36,000
Cutting-Edge MSP | Cloud-First Environment | Fast Progression to 3rd Line & Infrastructure
Were working with one of Southamptons most forward-thinking MSPs, known for their technical excellence, innovation, and investment in people. Theyre now looking for a 2nd Line Engineer to join their talented team and become part of a company that builds careers not just jobs.
Youll be supporting a wide range of clients, technologies, and projects, with direct exposure to Microsoft 365, Azure, Intune, networking, and virtualisation. From day one, youll be surrounded by senior engineers who will help you develop toward 3rd Line, Infrastructure, or Cloud roles through hands-on project work, mentoring, and structured certifications.
This is the perfect opportunity for a driven, technically curious engineer who wants to level up fast in a company where your growth actually matters.
Required Skills:
Exclusive Benefits:
If youre a young, hungry, and technically sharp engineer ready to accelerate your career in one of Southamptons most exciting MSPs, click APPLY NOW and attach your FULL CV and contact details for immediate consideration Ill be in touch ASAP.
Areas Covering: Glasgow & Edinburgh
Salary:£25,000 - £30,000
SCG Together is seeking a skilled and customer-focused Technical Support Field Engineer to join our team. The role involves providing on-site technical support, installation, maintenance, and fault resolution across customer locations. The successful candidate will represent SCG professionally while delivering high-quality technical service.
Responsibilities:
Provide on-site technical support, diagnostics, and fault resolution for customer systems and equipment
Install, configure, and maintain hardware, software, and network infrastructure
Respond to service requests and incidents
Troubleshoot and resolve issues efficiently, escalating where necessary
Carry out preventative maintenance and system health checks
Accurately document work completed, including reports and service notes
Maintain a high standard of customer service and communication
Ensure compliance with health and safety procedures while working on-site
Work independently in the field while collaborating with internal teams
Skills
Essential:
Previous experience in a technical support or field engineering role
Strong fault-finding and troubleshooting skills
Good knowledge of IT systems, hardware, and networking
Ability to work independently and manage time effectively
Excellent customer service and communication skills
Strong organisational and documentation skills
Full UK driving licence
Desirable:
Experience with networking equipment such as routers, switches, and Wi-Fi
Knowledge of telecoms, VoIP, broadband, or fibre services
Relevant technical certifications or equivalent experience
Experience working to SLAs and using ticketing systems
Benefits:
*Please note that unfortunately this role does not provide visa sponsorship opportunities, all candidates must have the right to work in the UK.
SCG is proud to be an equal opportunities employer.We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.
We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Position: Security Maintenance Engineer
Job ID: 3562/1
Location: South Wales
Salary: £30,000 £40,000 per annum
Type: Permanent, Full-time
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Fire & Security sectors for a list of our vacancies. We also support a growing number of clients across the fire and security industry, supplying both permanent and contract professionals nationwide.
We are currently recruiting for a Security Maintenance Engineer to join a well-established business with growth plans. This is an excellent opportunity to join a supportive team with a strong focus on work-life balance, customer relationships, and career development.
Job Description:
The role involves carrying out maintenance and reactive calls for intruder alarm systems, CCTV, and access control systems across South Wales. Maintenance will be carried out across a variety of premises, including commercial, local authority, and domestic customers. You will diagnose system faults, plan further actions, and ensure any updates are communicated clearly to both the operations manager and customers.
Duties and Responsibilities:
Carry out maintenance on intruder alarm systems, CCTV, and access control systems
Respond to reactive calls, diagnose faults, and implement or plan remedial actions
Complete work accurately on electronic job sheets and report additional actions as needed
Communicate with customers professionally and effectively
Represent the company in a presentable manner, maintaining high standards of professionalism
Participate in a call-out rota (approx. 3 times per year) with standby and call-out pay
Qualifications and Requirements:
Minimum 5 years experience as a Security Engineer or similar role
Ability to work independently and as part of a team
Self-disciplined and detail-oriented
Strong communication skills and a professional approach to customers
Willingness to complete BS7858 Security Screening, Enhanced DBS, and police check
Benefits:
Commission-based scheme up to 5% on new sales or upgrades
30 days holiday including bank holidays and Christmas/New Year shutdown
Company pension, cycle to work scheme, employee discounts, referral programme
Overtime available if required
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.
An established and growing technology distributor based in Reading specialising in IP-based communications, networking, and security solutions is seeking a Technical Consultant to join its experienced technical team. This is a customer-facing role with a strong focus on Unified Communications (UC), pre-sales support, and technical enablement for channel partners.
The company supplies a broad portfolio of UC, wireless, broadband, and security solutions to MSPs, resellers, system integrators, and ISPs across the UK. With strong vendor relationships and a reputation for value-added services, this is a unique opportunity to join a business where your technical expertise will make a real impact.
Technical Account Manager - VoIP Systems Job Overview
This is a varied, hands-on position that blends technical consultancy, pre-sales support, and training delivery across a range of UC and networking products. You’ll work closely with the internal sales team, vendors, and channel partners to design, support, and promote effective solutions.
Work with sales colleagues to scope and propose technically sound UC and networking solutions
Deliver product demonstrations and assist with technical aspects of sales pitches
Support webinars, open days, and industry events with solution-focused technical input
Identify and suggest upsell opportunities based on customer needs
Technical Enablement & Training
Deliver technical product and certification training to partners and internal staff
Assist in the creation of training materials and technical content
Plan and run technical workshops and webinars (virtual and in-person)
Promote upcoming training sessions in collaboration with the marketing and sales teams
Vendor & Product Engagement
Act as a technical liaison for key UC vendors and manufacturers
Maintain up-to-date knowledge and certifications across the vendor portfolio
Attend vendor briefings and contribute to product lifecycle planning
Post-Sales Support
Provide 2nd-line technical support to partners on UC, networking, and security solutions
Troubleshoot issues via logs, remote sessions, and lab testing
Escalate to vendors where required and contribute to internal knowledge base articles
Technical Account Manager - VoIP Systems Job Requirements
You’ll be a confident communicator and technically capable professional with experience supporting VoIP/UC solutions and a strong understanding of IP networking fundamentals. You should be just as comfortable giving a product demo or delivering a technical webinar as you are diagnosing SIP logs and helping resolve partner queries.
? You’ll ideally bring:
A solid background in VoIP / Unified Comms - cloud or on-premise IP PBX, SIP, DECT, IP phones
Knowledge of broadband and WAN technologies (e.g. DSL, LTE), routers and firewalls
Familiarity with network switching, VLANs, and VPNs
Confidence with technical analysis (SIP traces, PCAPs, logs etc.)
Experience in a distributor, MSP, VAR, or vendor support role
Ability to present clearly and comfortably in front of an audience
Technical Account Manager - VoIP Systems Salary & Benefits
Salary dependent on experience likely £35k-£40k
Auto enrolment pension scheme
23 days holiday rising with tenure
Other details to be discussed at interview
Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy.
Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.
We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Generator Engineer – London
Location: London & Surrounding Areas
Salary: Competitive (Dependent on Experience)
NEOS Engineering is recruiting on behalf of our client for an experienced Generator Engineer to join their expanding team in London. This is an exciting opportunity to work across a variety of sites maintaining, servicing, and repairing generators up to 2000kVA, ensuring reliable and efficient power supply for critical operations.
Key Responsibilities
Requirements
Desirable:
Benefits
All About Recruitment Ltd is currently recruiting for a Permanent Full Time Service Engineer (Injection Moulding Machines) to work from a Northants based site and complete some field-based travel two of three days a week, occasional overnight stays
THE SUCCESSFUL CANDIDATE MUST HAVE THE FOLLOWING;
Experience of working in the Injection Moulding sector / industry
A Driving Licence
Salary :up to £46K, depending on experience
Start Date: ASAP
Location: NN8
Hours of work: Monday Friday, office hours
Our Client:A family feel company that offers business services and advice.
Duties and responsibilities will include but are not limited to:
Drive to UK based sites to support the servicing of equipment within an array of institutions to include private and public sector organizations
Supporting the reconditioning of injection moulding machines
Installing new equipment and conducting safety checks
Liaising with office team re parts and fix times
Basic administration and telephone liaison
Essential skills and experience:
Ability to use database systems and attention to detail
Excellent organizational skills and an ability to juggle changing priorities
Happy to assist with telephone calls
This is a fantastic opportunity to join a forward thinking, approachable and highly regarded business client.
Interested? Please apply online, including your current remuneration details
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, All About Recruitment Ltd will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy (legitimate interest) and contact us for more information. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
All About Recruitment Ltd Embraces Equal Opportunities.
All About Recruitment Ltd embraces government guidelines and legislation regarding the management of the Covid 19 pandemic and health and wellbeing advice.
All About Recruitment Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Salary: £50,000 - £60,000 per annum
Day rate: £300 per day
Location: London
Responsibilities
Qualifications
Please click apply on the advert.
Audio Visual Field Service Engineer - providing service to client sites in the Manchester, Sheffield, and Nottingham regions
My client is a leading Audio-Visual integrator with a long history of innovation and excellence. Their team is composed of passionate, highly intelligent, and energetic individuals who are eager to make a difference. They provide an environment where you will be challenged and inspired daily. If you seek excitement and want to be part of something unique, we invite you to read on.
Main Purpose of Position
To provide proactive and reactive service and maintenance of audio-visual equipment on customer premises across the Midlands, North & West and potentially throughout Europe, and offshore. You will be responsible for the accurate diagnosis, removal, repair, testing, and implementation of all aspects of audio-visual, network, and control technologies. You will need to complete the above tasks most efficiently and effectively to ensure minimum downtime and maximum performance. As part of this role, you will service/maintain/install and/ or commission new projects/systems to high standards, on budget and on time.
Key Responsibilities and Duties
Diagnose and repair faults in systems at customer sites, using remote management tools when applicable and attend in person to solve if unable to fix remotely. You will ensure the final solutions maintain and/or improve the quality of the system.
Provide technical remote support where required for both clients and other team members.
Perform preventative maintenance of AV, network, control, and unified communications (UC) equipment on-site, ensuring systems are safe and operationally efficient.
Support client presentations, conferences, and events, including setting up, operating, and breaking down AV systems, and provide system training to clients and colleagues, as necessary.
Take ownership of delivering safe, high-quality service and repair work. Ensure health and safety documentation and procedures are in place and followed to protect yourself, company staff, and others.
Complete and maintain accurate job records, electronic files, and customer-facing service reports, ensuring deadlines are met.
Build and maintain strong client relationships, working closely with account managers to identify opportunities for additional service contracts or project work.
Organise repair or shipment of faulty equipment when necessary.
Ensure proper calibration and use of test equipment.
Liaise with internal departments (particularly the Service Desk), clients, and third-party contractors to support seamless task and project execution.
Take initiative in suggesting improvements to service delivery, efficiency, and technical methods in line with company standards.
This position will provide cover (as necessary) for staff absences, periods of peak demand, and provide a service to clients requiring ad hoc and specialist support.
Other duties as required or assigned by company management.
To ensure mandatory compliance with information security policies, standards, and procedures.
Person Specification
Strong technical foundation in audio-visual systems, including but not limited to video conferencing, UC systems, digital signal processing, video systems and audio systems.
Good experience and knowledge in AMX, Crestron, Medialon, Q-Sys, Alcorn McBride and other control systems,
Solid IT and networking skills.
Demonstrated experience in delivering exceptional customer service in high-pressure environments and managing client sensitivities with tact and professionalism.
Able to work independently with minimal supervision, demonstrating strong initiative, problem-solving skills, and flexibility to adapt to varying tasks and responsibilities.
Proven ability to think laterally, finding effective solutions and implementing workarounds while adhering to operational processes.
Excellent communication skills, both verbal and written, with the ability to correspond with a wide variety of people, such as trades persons, executives, and designers.
High level of computer literacy, including experience with case management systems and meticulous attention to detail in record-keeping.
Able to carry out tasks that may involve lifting and moving equipment, with reasonable adjustments made where required.
Demonstrates reliability, punctuality, and maintains a professional appearance.
Full driving licence and valid passport required, with the flexibility to work on call, outside of normal business hours, or according to changing shift patterns when necessary.
Ability read technical documentation and schematic diagrams.
What we offer
30-38K based on experience
Working from home flexibility
Company vehicle + mileage
Excellent opportunities for career development
Investment in your learning and development
Employee Recognition Scheme
23 days holiday plus bank holidays
The opportunity to purchase additional holiday
Health Cash Benefit
Season Travel Ticket Loan
Cycle to Work Scheme
Tech-scheme
Friendly and supportive working environment
At my client, diversity, equity and inclusion (DEI) are fundamental to their mission of designing, building, and supporting innovative technology solutions that create lasting experiences where people live, work, and play
Job Title: Senior IT Helpdesk Technician
Location: Pencoed, Bridgend, South Wales
Salary: £28,000 - £35,000 per annum (experience depending)
Job Type: Full-time / Permanent (Flexible hours between 8am - 6pm, core hours 9am - 5:30pm)
Who are we:
Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart.
When you join Flotek Group you join our “Purple Army” and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a “Wow!”
About the Role:
We are now seeking a Senior IT Technician to join our team in Bridgend. This is a senior-level role ideal for a highly skilled and experienced IT professional with strong 3rd Line support capabilities and a proactive approach to problem-solving and service delivery.
This role will also include attending our partners’ sites, when on-site assistance is needed.
Responsibilities:
Provide expert-level technical support across a wide range of technologies including servers, networks, cloud platforms, and end-user devices.
Act as a senior escalation point for complex incidents and service requests, ensuring timely and effective resolution.
Lead root cause analysis and implement long-term solutions to recurring issues.
Support and manage infrastructure projects such as server migrations, network upgrades, and cloud deployments.
Maintain and improve internal documentation, processes, and knowledge base articles.
Deliver on-site support for critical issues and project work as required.
Collaborate with junior technicians to mentor and support their development.
Ensure SLAs and KPIs are met consistently, with a focus on customer satisfaction and service quality.
Stay up to date with emerging technologies and recommend improvements to systems and processes.What we’re looking for:
Minimum 3-5 years’ experience in a 2nd/3rd Line IT support role, ideally within a managed service provider or multi-client environment.
Strong technical knowledge in:
Windows Server (2016/2019/2022)
Microsoft 365 administration and support
Active Directory, Group Policy, DNS/DHCP
Networking (VLANs, firewalls, routers/switches)
Virtualisation technologies (Hyper-V, VMware)
Backup and disaster recovery solutions
Experience with remote monitoring and management (RMM) tools and ticketing systems.
Excellent troubleshooting and diagnostic skills.
Strong communication and interpersonal skills, with a customer-first mindset.
Ability to work independently and manage multiple priorities.
Full UK driving licence required - travel to client sites is part of the role.Benefits:
Competitive salary of £28,000 - £35,000 per annum (experience depending).
Inclusive EMI Share Equity Scheme - own a slice of the “Purple Pie.”
Day off for your birthday.
Day off for other life’s milestones - such as weddings, moving house, child’s first day at school, or religious holidays.
Give back day to support your chosen charity.
Savings on gym memberships, shopping and other discounts available through Perkbox.
Variety of social events & team building opportunities are available.
Opportunities for professional growth and development.Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.
Please click the APPLY button to submit your CV for this role.
Candidates with the experience or relevant job titles of; Senior IT Support Engineer, Senior IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, Telecoms Support Engineer may also be considered for this role