Microsoft Technical Services Analyst - to 3rd Line

Stoke-on-Trent, Staffordshire | Hybrid (2 Days Onsite per Week)

£37,000 + On-Call Rota (1 in 6 at £225 per week) + Overtime + Excellent Benefits

Are you a confident 2nd Line IT Support Engineer ready to step up into a true 3rd Line role? Want to build your career within a nationally recognised retail brand with a modern Microsoft-focused environment?

This opportunity offers exactly that - a springboard into a stronger, more specialised technical career for 2026.

The Opportunity:

You’ll join a specialist team supporting a major UK-wide Microsoft infrastructure for a leading High Street & online retailer. The environment is broad, modern, and continually evolving - covering cloud, virtualisation, storage, security, and enterprise-scale Wintel systems.

You’ll operate across both 2nd and 3rd Line levels, taking ownership of priority incidents (P1/P2), resolving complex technical issues, and supporting core infrastructure platforms.

Perfect for an Engineer who wants career growth, technical depth, and exposure to large-scale systems.

You’ll work across a modern Microsoft-centric estate covering:

Core Expertise:

Azure Local & Distributed Infrastructure:

• Support server infrastructures unified under Azure Arc
• Monitoring & maintaining hybrid-cloud environments
• Ensuring consistent operations across stores, distribution sites & cloud platforms

Operational Infrastructure Support with EUC:

• Active Directory, DNS, DHCP
• AOVPN & RSA Remote Access
• Citrix
• Enterprise SQL
• MoveIT Automation & FTP
• Monitoring & backup systems
• Support across cloud, datacentre & retail locations
• Manage & maintain physical and virtual server estates

Useful Qualifications (Not Essential)

• Microsoft MCP - Installing & Configuring Windows 10/11
• MCSA or equivalent
• ITIL Foundation
• Degree in IT or related discipline

Why This Role?

• Step into 3rd Line Engineering.
• Join a respected national retailer with real career paths.
• Work with cutting-edge Microsoft cloud & datacentre technologies.
• Hybrid flexibility with regular onsite collaboration.
• Strong team culture with specialist technical peers

Ready to Level Up in 2026?

Call 0121 712 8715 today to secure your interview!

Senior Software Engineer (C++ / Windows Desktop)

Warrington
Full-Time
£48,000-£52,000 + Bonus

About The Company

We’re partnered with an organisation who design and manufacture high-performance systems used in cutting-edge scientific and industrial research.
They are a medium-sized organisation with a collaborative, close-knit culture. The software team is small (currently four engineers), highly skilled and plays a central role in delivering mission-critical systems that scientists rely on every day.

The Opportunity

We are seeking a Senior Software Engineer with strong expertise in C++ Windows desktop development to take a leading role in their flagship scientific application.
This is not a maintenance-only role. You will:

Lead development of a Windows desktop application written in C++

Control and interface with highly specialised scientific instrumentation

Develop features that enable scientists to configure experiments, acquire data and perform analysis

Optimise performance, improve security, and resolve complex technical issues

Help ensure compliance as we expand into new global markets
You’ll be stepping into a key position within the team. With upcoming succession planning over the next 12 months, this role offers the opportunity to take increasing technical ownership and leadership responsibility.

What You’ll Be Doing

Design, develop and maintain Windows desktop applications in C++

Enhance GUI functionality and user experience (RAD Studio preferred; Visual Studio also considered)

Collaborate closely with scientists and engineers to implement data acquisition and analysis features

Troubleshoot software issues, including critical release fixes where sound technical judgement is essential

Contribute to compliance, performance optimisation and security improvements

Provide occasional technical support input where required

Produce clear documentation to support long-term maintainability
This is effectively a full-stack desktop role - spanning UI design, application logic and system-level integration.

About the Team

4-person software team

Embedded developers supporting hardware integration

A collaborative engineering environment within a manufacturing setting

Strong knowledge-sharing culture

Opportunity to learn from senior team members ahead of planned retirement transitions
You’ll be someone the team can trust, particularly when making technical decisions during high-pressure release situations.

Essential Skills & Experience

Minimum 5 years’ experience developing Windows desktop applications in C++

Strong experience in desktop GUI development

Experience with RAD Studio (desirable) or Visual Studio

Strong analytical and problem-solving skills

Experience leading or taking ownership of software projects

Excellent communication skills across technical and non-technical stakeholders

Desirable Experience

Scientific, research, or manufacturing environments

Developing GUI applications for scientific users

Data acquisition or statistical data analysis

APIs and inter-process communication

Exposure to vacuum systems or laboratory equipment

Understanding of compliance requirements for regulated markets

BSc (or higher) in Computer Science or related discipline

Working Arrangements

Full-time, permanent

36.5 hours per week

Monday to Friday

Early finish on Fridays

Initially on-site (5 days per week)

Potential for ad hoc flexibility after probation (by discussion)

Salary & Benefits

£48,000-£52,000 per annum (dependent on experience)

Annual company performance bonus

Christmas bonus

Annual July salary review (consistently awarded over the past 10 years)

23 days annual leave + bank holidays (increasing up to 29 days + bank holidays)

Private healthcare after two years’ service

Group Personal Pension Scheme

Free on-site parking

Professional development opportunities

Interview Process

Initial Zoom interview with Hiring Manager

On-site technical interview with senior team members and Director

Final commercial discussion

Who This Role Suits

This position is ideal for an experienced C++ desktop engineer who:

Enjoys building robust, high-performance software

Is confident taking technical ownership and leading projects

Wants to work on meaningful scientific applications

Values stability, long-term progression and technical depth over short-term churn
If you’re ready to play a key role in shaping mission-critical scientific software, we’d love to hear from you

Onsite in Bracknell
Eligible for DV clearance
£65-70k per annum + benefits package

We are seeking an experienced Security Application Architect to support the delivery and ongoing evolution of a secure Gateway capability for a strategic UK defence customer. This role combines architectural ownership, secure design governance, and operational assurance within a high-security, mission-critical environment. You’ll shape technical direction, drive change, and ensure resilient, compliant solution delivery across engineering and support teams.

What you’ll be doing;

• Own and design technical changes required to maintain and enhance Gateway capability
• Produce high-quality design documentation in collaboration with the customer and Programme Manager
• Support solution governance and architectural integrity
• Assist in maintaining secure, resilient and scalable infrastructure components across Windows and Linux environments
• Support monitoring and investigation of communications platforms such as email and XMPP-based chat, including the ability to review underlying conversation data where required for security analysis
• Contribute to file validation and inspection processes, ensuring transferred files conform to expected formats and security controls

Your technical background;Core Infrastructure

• VMware/vSphere
• RHEL & Windows Server
• Microsoft Services
• Active Directory, including Group Policy (GPO), DNS integration, LDAP directory structures, and directory management/maintenance
• Resource management of server platforms and optimisation of system performance
• Trellix/McAfee security platforms
• SIEM integration, including syslog creation, forwarding and reporting pipelines
• Email security standards and protocols

Linux & Platform Engineering

• Experience working within Red Hat Enterprise Linux environments
• Ability to write scripts to automate operational or security processes
• Familiarity with pattern matching techniques and regular expressions (Regex), particularly within security or antivirus tooling
• Configuration and management of the standard RHEL Firewall
• Exposure to Linux-based security tooling and antivirus technologies

Gateway Technologies

• Understanding of Gateway appliances and associated software
• Knowledge of secure communications protocols, including messaging platforms such as XMPP

Security & Web

• Experience supporting file validation, inspection, and content verification within secure transfer environments

If you are interested in discussing this Application Security Architect role further, please reply back with a copy of your updated CV.

Onsite in Bracknell
Eligible for DV clearance
£65-70K per annum + benefits package

We are recruiting an Application Architect to support the ongoing evolution of a Gateway solution for a strategic UK defence customer. Working alongside senior solution leaders, you’ll contribute to secure design, controlled change, and operational resilience within a mission-critical environment. This is a development opportunity for an aspiring architect looking to build design authority and architectural experience in a high-assurance setting.

The Role

You will:

• Contribute to infrastructure and Gateway design changes to maintain availability and performance
• Produce structured design documentation alongside the customer and Programme Manager
• Support architectural governance and ensure alignment to solution intent
• Provide technical oversight during incident troubleshooting with SOC and 3rd Line teams
• Assist in maintaining secure, resilient and scalable infrastructure components across Windows and Linux environments

Your technical experience;

Core Infrastructure

• VMware / vSphere
• RHEL & Windows Server
• Microsoft Services
• Active Directory, including Group Policy (GPO), DNS integration

Linux & Platform Engineering

• Experience working within Red Hat Enterprise Linux environments
• Ability to write scripts to automate operational or security processes
• Familiarity with pattern matching techniques and regular expressions (Regex), particularly within security or antivirus tooling
• Configuration and management of the standard RHEL firewall
• Exposure to Linux-based security tooling and antivirus technologies

Networking & Gateway Technologies

• Citrix NetScaler
• Wireshark
• Understanding of Gateway appliances and associated software
• Knowledge of secure communications protocols, including messaging platforms such as XMPP

Storage & Data

• NetApp SAN
• NAS
• Backup solutions

Security & Web

• PKI management applications
• Web applications and protocols
• Experience supporting file validation, inspection, and content verification within secure transfer environments

If you are interested in discussing this Application Architect role further, please reply back with a copy of your updated CV.

Job Title: IT Service Desk Engineer

Location: Seaford, BN25 1LS

Salary: £26,000 - £30,000 per year based on experience

Job Type: Full time, Permanent

We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it!

As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis.

To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position.

Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension.

Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role.

Primary Responsibilities:

• Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs).
• Setup of new users in Active Directory, Entra and 365
• VOIP phone setup and configuration (training to be provided)
• Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly.
• Resolve first and second-line tickets, escalating cases to senior engineers as necessary.
• Maintain adherence to our high service standards and quality benchmarks.
• Demonstrate exemplary communication and time-management skills.
• Operate both independently and collaboratively within a team setting.
• Provide training and mentoring to staff members and clients when needed.
• Perform device setup, repair, and upgrade tasks in our workshop.
• Conduct routine system inspections, implement updates, and apply patches as required.
• Review backup logs vigilantly; address any failures proactively.
• Assist with larger projects when required.
• Work alongside and report directly to the Service Desk Manager

These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients.

What we are after:

• Minimum of 2 years’ and recent experience in IT support roles
• A logical thinker who is driven, works well in a team and wants to excel in an IT support based role.
• Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.)
• Windows and Mac operating systems
• Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive
• Microsoft Azure/Entra
• Virtualisation technologies
• VOIP experience
• A great communicator and client liaison

Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable.

Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts.

Benefits:

• Pension scheme
• Death in service
• £1000 minimum increase each year
• Regular pay reviews
• Celebrate their birthday by having the day off on us
• Water and soft drinks provided ‘on tap’
• 6 hours of free phone counselling, per month, if ever needed through our well-being provider
• Yearly eye tests
• Smart casual dress and branded polo shirts provided
• Free Parking
• Company Events

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.

Wrexham - 5 days a week on-site

• £35,000 + bonus

Our client in Wrexham is on the lookout for an IT Engineer who will be responsible for managing the IT Infrastructure, networks and support the Digital Transformation in the organisation to help support the team in developing bespoke software platforms

Main duties and responsibilities:

• Providing excellent IT support and day-to-day maintenance of systems to the client base
• Provide support in the following areas: Active Directory, Servers Management (Windows and Ubuntu), SQL (SQL Server & MySQL), Virtual Machines (VMware, Vsphere), Backups (Veeam), Documentation (Confluence), Synology DSM
• Work with Microsoft Office 365 and show a good understanding of Windows operating systems
• Assist with General Software installation and network management
• Network device management & installation, printer servers, Laptops / Desktops, Switches, Firewalls, Raspberry Pi’s. configuration and ongoing usability of system hardware and software.
• Providing user’s support within the company for local and remote workers

The following skills and experience will be beneficial for this role:

• IT documentation control, CISCO Meraki cloud
• Windows Server
• Creating BI reports from company IT systems
• Passion for IT and the prevention of security threats and attack vectors
• Understanding of basic IT security principles
• Completed a minimum HNC/HND or Degree
• Strong communication on all levels, including complex IT issues in simple terms

Some of the benefits that come with this role:

• 20 days annual leave + bank holidays
• 19-21 non-working Fridays offered per year
• Flexible start and finish times
• Annual company bonus
• Subsidised Onsite Restaurant
• Employer pension contributions
• 50% discount health plan membership, dental, medal treatment, private/GP consultants / health assessments, prescription charges my wellbeing, hospital cover, new child payment

Location: Bath / hybrid

Duration: 6 months

Clearance: Active SC required

The role:

This is a hands-on role for a DevOps Engineer to work within a multi-disciplinary delivery team, aligned to the Client healthcare platform

Role objective:

Deployment and maintenance of modern IaaS/PaaS infrastructure, monitoring and supporting services in the cloud using Infrastructure as Code (IaC) and Configuration Management tooling (Terraform / Ansible) to enable consistent, reproducible, and version-controlled deployments.

Specific Qualifications / Experience required:

Dev Ops

Terraform

Ansible

Azure

Infrastructure as code (IaC) using Terraform.

Windows Server Administration

Linux server administration.

Deliverables:

Deployment of cloud resources in-line with architectural designs, to support workstream requirements.

Support and Maintenance of all XXX ClientCloud hosting environments, encompassing incident response, support requests, ClientCert impact assessments, remediation and access management

Development of in-house scripts and tooling for automation and streamlining of support and operations tasks.

Support and troubleshoot infrastructure, service and configuration incidents including Operating Systems, Network and supporting services (e.g., Active Directory, DNS, IIS).

Identify opportunities for, and contribute to, service improvement through CI/CD, automation and development of in-house tools.

Feed into the Agile team any technical knowledge or experience that could assist in the hosting of new software or creation of test systems within the cloud.

Support delivery of Azure connectivity monitoring solution for availability monitoring of live service

Support delivery of security monitoring tooling

Support delivery of migration from AD to Entra

Support delivery of VDI solution

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

TPBN1_UKTJ

Position Title:

Onsite Engineer / Deployment Engineer

Location

St Helens (WA9 1TT) - Based onsite at customer site

Contract Type:

Fixed Term Contract - 9 months

Key Responsibilities:

• Support the rollout and installation of new IT equipment (desktops, laptops, monitors, phones, and peripherals) across NHS sites.
• Decommission and safely dispose of legacy hardware in line with NHS data protection and sustainability policies.
• Image, configure, and test new devices to meet NHS Trust standards and clinical system requirements.
• Collaborate with IT teams, site leads, and end users to schedule and deliver deployments with minimal disruption to clinical services.
• Ensure network connectivity, domain joining, and system updates are correctly applied prior to handover.
• Provide on-site technical support during and after deployment to resolve any installation or configuration issues.
• Maintain accurate asset tracking and documentation within the IT inventory management system.
• Follow standard operating procedures (SOPs) and contribute to continuous improvement of deployment processes.
• Escalate technical or logistical issues to the Deployment Lead or Project Manager as appropriate.
• Adhere to NHS information governance, health and safety, and security policies at all times.

Essential Skills & Experience:

• Proven experience in IT hardware deployment or desktop support within a large organisation (NHS experience desirable).
• Strong technical understanding of Windows OS, Microsoft 365, Active Directory, and basic networking.
• Excellent communication and customer service skills with the ability to work in clinical environments.
• Ability to work independently and as part of a wider deployment team across multiple NHS sites.
• Full UK driving licence and willingness to travel between Trust locations as required.

Harrogate
Offering £33,000 £38,000 Basic Salary plus Great Benefits

Technical Prospects are recruiting exclusively on behalf of a well-established IT Services Provider based in Harrogate, supporting clients throughout Yorkshire. Our client is currently recruiting an experienced 2nd Line Support Engineer to join their established and professional technical team. This is an excellent opportunity to join a progressive organisation that values technical excellence, professional development and high standards of client service.

2nd Line Support Engineer - Role

The successful candidate will be responsible for providing reliable and efficient technical support to a varied client base, ensuring service levels are maintained and Service Level Agreements are consistently achieved.

• Providing 1st and 2nd line technical support via the company helpdesk, responding to user queries in a timely and professional manner.
• Diagnosing and resolving issues relating to hardware, operating systems (Windows, macOS, Linux) and software applications, including Microsoft 365.
• Supporting network connectivity issues, including LAN, VPN, DNS, TCP/IP protocols and firewall configurations.
• Administering user accounts and permissions within Active Directory.
• Deploying software and managing updates using SCCM.
• Supporting Windows Server environments, including HP ProLiant server infrastructure.
• Monitoring systems using PRTG and investigating alerts as required.
• Configuring and maintaining network devices such as switches, routers and firewalls.
• Reviewing system logs and network activity to identify potential issues.
• Producing clear and accurate technical documentation.
• Maintaining a high standard of customer service when liaising with users at all levels.

2nd Line Support Engineer - Candidate Requirements

• Proven experience in a 2nd Line technical support role supporting B2B users.
• Familiarity with ITIL processes would be advantageous.
• Experience supporting Windows 11, and Windows Server 2019 and above.
• Practical experience with Microsoft 365 and Azure.
• Solid working knowledge of Active Directory, Remote Management and Security tools.
• Good understanding of networking principles.
• Experience supporting desktops, laptops, servers and associated peripherals.
• Clear and professional communication skills.
• Ability to manage and prioritise multiple support requests effectively.
• A full UK driving licence is required, as the role will involve travel to client sites across Yorkshire.

The 2nd Line Support Engineer is offering £33,000 £38,000 basic salary plus great benefits for the successful candidate. Benefits include 25 days + statutory bank holidays, and investment in training and professional certifications, with allocated time during the working week for study.

All successful candidates will be contacted within 5 days of application for the position of 2nd Line Support Engineer.

This position is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.

Spectrum IT are working with a well-established UK organisation currently undergoing a major digital transformation programme. Our client are looking for an IT Support Analyst to join their internal IT team on a fixed term basis. This is an 18 month fixed term contract with hybrid working, based on attending the clients headquarters in Winchester 2 days per week.

This is an exciting opportunity to join a business right at the heart of a large-scale technology change, where you’ll gain exposure to new systems, platforms, and ways of working.

This is a varied, fast-paced support role where you’ll be providing 1st and 2nd line support to users across the organisation, both at head office and remotely. You’ll be resolving a wide range of technical issues, managing support tickets, and working closely with other IT teams and third-party suppliers to ensure a high level of service is delivered to the business.

The company are looking for someone with a proactive, customer-focused mindset who enjoys problem-solving and thrives in a busy environment. This would suit an experienced Service Desk or Support Engineer looking to broaden their technical exposure and be involved in projects alongside day-to-day support. With significant investment in technology and people, this role offers excellent experience in a modernising IT environment.

Key Skills & Experience:

• Windows 11 support
• Office 365 / Microsoft 365 administration
• Active Directory / Entra access management
• Microsoft Exchange / email troubleshooting
• Service Desk / ticketing systems experience
• Remote support tools
• Printer setup and troubleshooting
• Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki)

Nice to haves:

Microsoft Dynamics support experience

Telephony systems (Mitel, Avaya or similar)

ITIL knowledge or certification

You should have at least 2 years’ experience working in an IT Service Desk or IT Support environment and be confident supporting both technical and non-technical users. Strong communication skills and a genuine passion for delivering excellent customer service are essential.

All applicants must be eligible to work in the UK and able to commute to the Winchester area as required.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Role: 2nd Line Engineer

Location: Abingdon

Salary: 30,000 - 36,000k

Full Time on a 4-week shift pattern rotation

Week A - Early’s - 08:00 - 16:30 - Office based - customer location

Week B - Early’s - 08:00 - 16:30 - Office based - customer location

Week C - Days - 08:45 - 17:15 - Office based - customer location

Week D - Late - 14:30 - 23:00 - WFH - with support

.

Primary Purpose

The Desktop team are tasked with supporting, investigating, and resolving our MSP client’s IT related systems and making sure all issues are dealt with in a timely fashion. The role will involve the following;

• Providing support to our clients
• Help the Helpdesk Management Team with continued business improvements
• Provide support to the apprentice, and 1st Line, engineers
• Manage/Maintain all escalations from the apprentice, and 1st line, engineers
• Work alongside 3rd line engineers to escalate more problematic tickets
• Communicate daily to clients with open tickets
• Managing the client’s expectations with ongoing tickets
• Ensure all client related problems are logged correctly
• Inform the Desktop Team Lead of any tickets requiring escalations
• Working with client’s 3rd party suppliers and vendors when appropriate
• Adhere to all company policies and procedures
• Ensuring that all role related KPI’s are met
• Logging, managing, and resolving client IT issues
• Undertake any other reasonable duties as required to meet the needs of the business.

Key Responsibilities

• Being the first point of contact for all incoming support calls, emails, and sessions - when necessary
• Being an escalation point for all escalations coming from apprentice, and 1st line, engineers.
• Ensuring all forms of support call are logged in the system and the client is kept updated.
• Manage incident and request tickets ensuring established SLAs are met.

Person Specification

Minimum:

• Proven experience with: Active Directory
• Microsoft 365 Admin Centre
• Intune Admin Centre
• Sophos Endpoint
• Good working knowledge of: Azure Admin Centre, Entra Admin Centre, Exchange Admin Centre
• 2FA, VPN, DHCP, Mimecast, Barracuda, PowerShell
• Conditional Access, Unifi Wi-Fi, Sophos Firewall
• Apple Business Manager, Azure Autopilot
• Strong knowledge of Windows 11 installation and configuration
• Good understanding of MacOS setup and configuration
• Experience with Google Suite administration
• Exposure to email management across Azure, Office 365, SharePoint etc.
• At least 2 years’ experience supporting medium-large businesses
• Full UK driving licence and access to own transport

Desirable:

• Exposure to Microsoft Server OS - 2008/2012/2016
• Comptia A+
• Comptia N+
• Wireless management - Ubiquiti, Meraki, Netgear, etc
• Mimecast, Barracuda, Sophos Email Gateway
• Group policy management - deployment or management

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

IT Helpdesk Technician Allscott
Alscott, Telford
Full Time, 8:00am to 4:00pm
Up to £30,000 per annum depending on experience

We are recruiting on behalf of our client for an IT Helpdesk Technician to join the IT team in Allscott. This is a great opportunity for someone with a strong interest in technology and previous helpdesk or IT support experience who enjoys problem solving and supporting users in a fast-paced environment.

The role involves providing first line IT support to approximately 500 office and remote users. You will assist with daily IT issues, troubleshoot hardware and software faults, and help maintain smooth operation of office and depot technology. Duties include supporting printers, meeting room systems, network connectivity, and Microsoft 365 applications, as well as configuring and deploying IT hardware for new starters and replacements.

Key responsibilities:

• Provide first line IT support via phone, email, ticket system, and in person
• Troubleshoot and resolve IT issues and technical faults
• Support office and depot technology including printing and network systems
• Configure and deploy IT hardware for users
• Manage user accounts, including joiners and leavers
• Assist with hardware and software asset tracking
• Support Microsoft 365 and core business applications
• Provide on-site IT support and be the main point of contact for IT queries during working hours
• Maintain data security and confidentiality

Requirements:

• Previous IT helpdesk or technical support experience (ideally 24 months or more)
• Strong interest in technology and problem solving
• Experience with Windows 11, Windows Server, and Microsoft 365
• Knowledge of Active Directory and basic networking
• Familiarity with cloud services and mobile device management
• Strong communication and customer service skills
• Highly organised with attention to detail
• UK driving licence (essential)

This is an excellent opportunity to join a supportive IT team and develop technical skills in a hands-on environment.

Apply now or get in touch for more information.

EMA25

Nottingham, NG7, Office-based with occasional travel
£30,000 per annum

We are recruiting on behalf of our client for an IT Helpdesk Technician to join their IT team in Nottingham. This is a great opportunity for someone with a strong interest in technology and previous helpdesk or IT support experience who enjoys problem solving and supporting users in a fast-paced environment.

The role involves providing first line IT support to approximately 500 office-based and remote users. You will assist with daily IT issues, troubleshoot hardware and software faults, and help maintain smooth operation of office and depot technology. Duties include supporting printers, meeting room systems, network connectivity, and Microsoft 365 applications, as well as configuring and deploying IT hardware for new starters and replacements.

Key responsibilities:

• Provide first line IT support via phone, email, ticket system, and in person
• Troubleshoot and resolve IT issues and technical faults
• Support office and depot technology including printing and network systems
• Configure and deploy IT hardware for users
• Manage user accounts, including joiners and leavers
• Assist with hardware and software asset tracking
• Support Microsoft 365 and core business applications
• Provide occasional on-site IT support at other locations
• Maintain data security and confidentiality

Requirements:

• Previous IT helpdesk or technical support experience (ideally two years or more)
• Strong interest in technology and problem solving
• Experience with Windows 11, Windows Server, and Microsoft 365
• Knowledge of Active Directory and basic networking
• Familiarity with mobile device management and cloud services
• Strong communication and customer service skills
• Highly organised with attention to detail
• Full UK driving licence and access to your own vehicle (essential due to travel requirements)

Working hours are on a rota basis:

• 1 March to 31 October: 6:00am to 6:00pm
• 1 November to 28 February: 8:00am to 5:00pm

This is an excellent opportunity to join a supportive IT team and gain exposure to a wide range of technologies while developing your technical skills.

Apply now or get in touch for more information.

EMA25

IT Support Technician (1st/2nd Line) - Peterborough - 27/30k + benefits ALH Recruitment are looking to recruit a 1st/2nd Line Support Technician for our client based in Peterborough who continue to lead their market. This role would suit somebody who is looking to develop in their career starting at 1st/2nd Line to hopefully progress and develop technically. Support Engineer: You will ideally have experience of the following: Creating/managing Users/Groups in Active Directory. Creating/managing Users/Groups in Azure AD/Microsoft Entra. Experience with Windows Desktop (7-11) and Server (2012R2 - 2022) Operating Systems. Exchange Online/Microsoft Exchange/Microsoft 365 - SharePoint Online/OneDrive. Backup and DR Solutions e.g. Acronis, Veeam, Windows Servers, etc. Experience with Microsoft Hyper-V. You will also have experience working as part of an existing Support Team using a Ticket System and Remote Support tools. Advantageous: Experience with Linux and macOS and IP Telephone Systems. Knowledge of basic broadband and network troubleshooting. If you feel you have the skills and experience to step into this exciting 1st/2nd Line Technical Support role, please apply below:

Are you ready to take the next step in your IT journey? This is a fantastic opportunity to join a supportive and forward-thinking IT team where you ll gain real hands-on experience and build a solid foundation for a long-term career in technology.

Perfect for someone early in their IT career, this role offers structured development, exposure to modern infrastructure and cloud technologies, and clear progression into IT Operations and Infrastructure Support.

Company Benefits:

• Onsite parking
• Flexible working
• Personal development- help developing your role, exam support including guidance, study leave and the cost of study
• Accrue additional holiday for extra hours worked
• Life cover
• Private healthcare
• Pension scheme

What You ll Be Doing:

• Delivering first-line and desktop IT support to internal staff
• Logging and managing tickets via the service desk
• Setting up and configuring laptops and desktop equipment
• Supporting Microsoft 365 users
• Assisting with user account administration
• Troubleshooting hardware and software issues
• Carrying out desk moves and equipment relocations
• Following established IT processes and security standards

What You ll Bring:

• Basic knowledge of Windows 11
• Familiarity with Microsoft 365
• A proactive, problem-solving mindset
• Strong communication skills
• Around 1 years experience in an IT support role is preferred.

Desirable:

• Exposure to Active Directory
• Basic networking knowledge
• An IT qualification (e.g. CompTIA A+ or similar)

Why Apply?

This role offers more than just support work it s a genuine career pathway. As your skills grow, you ll gain exposure to infrastructure, cloud platforms, and broader IT operations, setting you up for future progression within a professional and structured environment.

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

Onsite in Bracknell
Eligible for DV clearance
£65-70K per annum + benefits package

We are recruiting an Application Architect to support the ongoing evolution of a Gateway solution for a strategic UK defence customer. Working alongside senior solution leaders, you’ll contribute to secure design, controlled change, and operational resilience within a mission-critical environment. This is a development opportunity for an aspiring architect looking to build design authority and architectural experience in a high-assurance setting.

The Role

You will:

• Contribute to infrastructure and Gateway design changes to maintain availability and performance
• Produce structured design documentation alongside the customer and Programme Manager
• Support architectural governance and ensure alignment to solution intent
• Provide technical oversight during incident troubleshooting with SOC and 3rd Line teams
• Assist in maintaining secure, resilient and scalable infrastructure components across Windows and Linux environments

Your technical experience;Core Infrastructure

• VMware/vSphere
• RHEL & Windows Server
• Microsoft Services
• Active Directory, including Group Policy (GPO), DNS integration

Linux & Platform Engineering

• Experience working within Red Hat Enterprise Linux environments
• Ability to write scripts to automate operational or security processes
• Familiarity with pattern matching techniques and regular expressions (Regex), particularly within security or antivirus tooling
• Configuration and management of the standard RHEL Firewall
• Exposure to Linux-based security tooling and antivirus technologies

Networking & Gateway Technologies

• Citrix NetScaler
• Wireshark
• Understanding of Gateway appliances and associated software
• Knowledge of secure communications protocols, including messaging platforms such as XMPP

Storage & Data

• NetApp SAN
• NAS
• Backup solutions

Security & Web

• PKI management applications
• Web applications and protocols
• Experience supporting file validation, inspection, and content verification within secure transfer environments

If you are interested in discussing this Application Architect role further, please reply back with a copy of your updated CV.

Role: Cyber Security Consultant Location: Remote/Hybrid (Mix of home working, Gloucestershire office and client site visits) Salary: £45,000 + Expenses + Overnight Allowance (TBC) Active SC Clearance is a requirement - must be willing to pursue DV Clearance

We are looking for an experienced Cyber Security Consultant to join a well-established and growing UK-based cybersecurity consultancy, delivering high quality penetration testing services across a varied and interesting client base including government and public sector organisations.

This is a role for someone who can hit the ground running. You’ll be joining a team of around 13-15 consultants and are expected to operate independently from day one. No two weeks look the same; work pattern is flexible and dictated by client demand, with a genuine mix of home working, office time in Gloucestershire, and client site visits as required.

Key Responsibilities:

• Deliver CHECK and non-CHECK penetration testing engagements across infrastructure, web applications, mobile, cloud, and Active Directory environments
• Support pre-sales activity through scoping and client engagement
• Produce clear, high quality technical reports and present findings to clients
• Maintain up to date knowledge of current threat trends, tools, and industry frameworks
• Contribute to internal training materials and technical blog content
• Provide guidance and support to junior team members when required

Requirements:

• Active SC Clearance is an ABSOLUTE MUST - must be willing to pursue DV Clearance
• Active CSTM or CCT certification is an ABSOLUTE MUST
• Proven hands-on penetration testing experience - must be able to hit the ground running
• Strong knowledge of testing frameworks including OWASP
• Knowledge of Cyber Security standards and policies such as ISO 27001, CIS, and PCI DSS.
• Experience across Linux and Windows environments
• Knowledge of cloud environments (Azure, AWS)
• Strong written and verbal communication skills with experience presenting to clients

Benefits:

• £45,000 + Expenses + Overnight Bonus
• 31 Days Annual Leave (20 + 8 BH + 3 Xmas Shutdown)
• Paid Charity Day
• Up to 5 unpaid annual leave days per year
• Company pension scheme

Role: Cyber Security ConsultantLocation: Remote/Hybrid (Mix of home working, Gloucestershire office and client site visits)Salary: £45,000 + Expenses + Overnight Allowance (TBC)Active SC Clearance is a requirement - must be willing to pursue DV Clearance

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

Location: Bath / hybrid
Duration: 6 months

Clearance: Active SC required

The role:

• This is a hands-on role for a DevOps Engineer to work within a multi-disciplinary delivery team, aligned to the Client healthcare platform

Role objective:

• Deployment and maintenance of modern IaaS/PaaS infrastructure, monitoring and supporting services in the cloud using Infrastructure as Code (IaC) and Configuration Management tooling (Terraform / Ansible) to enable consistent, reproducible, and version-controlled deployments.

Specific Qualifications / Experience required:

• Dev Ops
• Terraform
• Ansible
• Azure
• Infrastructure as code (IaC) using Terraform.
• Windows Server Administration
• Linux server administration.

Deliverables:

• Deployment of cloud resources in-line with architectural designs, to support workstream requirements.
• Support and Maintenance of all XXX ClientCloud hosting environments, encompassing incident response, support requests, ClientCert impact assessments, remediation and access management
• Development of in-house scripts and tooling for automation and streamlining of support and operations tasks.
• Support and troubleshoot infrastructure, service and configuration incidents including Operating Systems, Network and supporting services (e.g., Active Directory, DNS, IIS).
• Identify opportunities for, and contribute to, service improvement through CI/CD, automation and development of in-house tools.
• Feed into the Agile team any technical knowledge or experience that could assist in the hosting of new software or creation of test systems within the cloud.
• Support delivery of Azure connectivity monitoring solution for availability monitoring of live service
• Support delivery of security monitoring tooling
• Support delivery of migration from AD to Entra
• Support delivery of VDI solution

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

ElasticSearch SME - Active SC, ElasticSearch, Nginx

Up to 500pd (Inside IR35)

London/Hybrid

6 months

My client is a high profile consultancy who are seeking an ElasticSearch SME, with Active Security Clearance (SC) to join a business critical programme for an end client.

Key Requirements:

• Proven experience as an ElasticSearch SME with Active Security Clearance (SC)
• Working experience using ElasticSearch as core component, not just ELK logging
• Hands on support of legacy applications and infrastructure
• Strong experience with Nginx and Apache Tomcat/HTTP
• Working knowledge of Containerisation / Virtualisation (e.g. Docker, VMware) and Linux with Shell scripting.
• Hands-on experience supporting ElasticSearch integrations (indexing, query DSL etc) and experience supporting search-driven services (JSON, Logstash, Kibana etc)
• Experience with Platforms and Operation Systems including, Oracle Solaris 10, Red Hat Enterprise Linux 8, Windows Server 2008 / 2016 / 2019, VMware ESX v6, Docker, IBM Initiate (Master Data Management)

Nice to have:

• Working experience with Java 8, 5, 6, 11, Enterprise JavaBeans (EJB) and JSP
• Immediate availability

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at (url removed)

Onsite - Cardiff
Up to 28,000 per annum

CPS Group are partnering with a Global Data Migration Consultancy that works with many of the world’s largest organisations to extract, migrate, restore, and secure legacy data.

We’re looking for a Junior Network/Hardware Engineer to join the Cardiff-based team. You’ll be working fully onsite with physical hardware, legacy storage systems, connectivity and networking

This would suit someone who wants a hands-on role, has excellent problem solving skills, thrives on finding solutions to tech challenges and want to begin a career in Data Migration with a leading Consultancy. setups, to extracting and restoring critical information for clients.

What You’ll Be Doing

Working on data extraction and restoration projects for a variety of clients
Setting up and configuring restoration equipment
Handling legacy hardware, storage devices, and connectivity challenges
Troubleshooting hardware and network configurations
Writing up documentation and restoration procedures
Collaborating closely with the Data Services Manager to improve restoration processes and tools

Experience within any of the below an advantage

HND or Degree in Computing (or equivalent experience)
Hands-on experience with Windows and Linux systems a benefit
Ability to install, configure, and troubleshoot operating systems, programs, and network services
Comfortable working with physical hardware, RAID systems, and network cabling
Basic scripting knowledge (Python, Bash, VB, or similar)
Good understanding of networking, connectivity, and data migration fundamentals

Bonus points if you have:

Experience configuring or using backup-to-tape software (TSM, BackupExec, Arcserve, etc.)
Knowledge of SQL querying, tape libraries, or data storage systems

If you’re technically minded, curious, and love figuring out how things work - this is a fantastic opportunity to build a unique and rewarding career in data restoration and recovery.

Contact: Zach Bennett - CPS Group

By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)>

The opportunity

We are looking for a Senior Systems Engineer to join our IT Department in Watford. This is a hands-on role with responsibility for the stability, security, and continuous improvement of our internal systems. You will support day to day operations, lead assigned projects, and work closely with stakeholders across the business to deliver practical, reliable improvements.

What you will be doing

• Build, maintain and support secure, compliant business systems.
• Own and improve core IT services across Microsoft 365 and on-prem infrastructure.
• Administer and support virtualised environments, server platforms, and identity services.
• Manage endpoint and device configuration to support secure and consistent user experiences.
• Maintain backup and recovery capability, including verification of successful restores.
• Support governance activities and contribute towards ISO requirements and internal controls.
• Work with other departments to improve processes, increase efficiency, and deploy enhancements.
• Take ownership of allocated projects, driving delivery through to completion.
• Maintain clear documentation and follow internal procedures and policies.

Essential skills and experience

We are looking for strong, practical experience across most of the following areas:

Virtualisation and infrastructure

• Hyper-V and virtualisation
• Windows Server administration and troubleshooting
• Active Directory administration and group policy

Microsoft cloud and endpoint management

• Office 365 and Microsoft 365 administration
• Microsoft Intune device and endpoint management

Email security

• Mimecast administration and support, including email security and continuity or archiving

Backup and recovery

• Backup solutions such as Veeam and or Acronis, including recovery testing and operational ownership

Collaboration and networking

• SharePoint administration, development and support
• Networking fundamentals including VLANs and practical fault finding

Beneficial experience

• Experience supporting ISO governance, evidence gathering, or audit readiness
• Exposure to CCTV, Access Control or Intruder systems, particularly where IT and security systems intersect

What we value

You are proactive, organised, and committed to quality. You enjoy learning new technologies and improving how systems operate. You take a logical approach to problem solving, communicate professionally, and are comfortable taking ownership of projects and day to day responsibilities.